HP E724 User Manual

HP LASERJET MANAGED MFP E724xx SERIES Firmware Readme

Product Name(s):

• HP LaserJet Managed MFP E72425a

• HP LaserJet Managed MFP E72425dv

• HP LaserJet Managed MFP E72425dn

• HP LaserJet Managed MFP E72430dn

• Model Number(s): 5CM69A • 5CM70A • 5CM71A • 5CM72A

This document contains information for the firmware revision number:
Firmware Datecode: 20201105
Firmware Revision: 2411114_061056
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.2

Description

-- What is included in the Firmware bundle?

-- Who needs this firmware?

-- Determining the current version level of your firmware

Enhancements and Fixes provided with this firmware revision
Enhancements and Fixes provided with the previous revision(s)

Installation Instructions

-- Additional Information to know

-- Using the Embedded Web Server

-- Using the Walk up USB port

-- Web JetAdmin

FutureSmart Level Switching Procedures

-- Embedded Web Server (EWS)

-- Device Control Panel

-- Web JetAdmin

System Requirements
Technical Assistance
Customer Support
Internet
Additional Information
Legal Statements

-- Trademark Notices

-- OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English)

-- License and Copyright

Description

This Readme file provides specific installation instructions and other information you
should know before you perform a firmware update for your HP LaserJet Series printer or
MFP. Installation instructions are provided for Single and Multiple Printer Updates.

This document provides specific update, installation and troubleshooting information. For
additional information on the device features, refer to the online user guide found on the
Windows Printing System Installer CD-ROM that came with your printer or at hp.com.

What is included in a Firmware bundle?
The HP LaserJet printer firmware update file available from the HP web site contains
firmware for the printer, embedded JetDirect (if applicable), HP paper handling
accessories used with the device in one convenient download file. When the Remote
Firmware Upgrade file is sent to the HP LaserJet Printer or MFP firmware for the engine
and all connected accessories are upgraded.

Who needs this firmware?
Similar to HP Inc. providing improved software for your HP LaserJet Printer or MFP, HP Inc.
provides firmware updates for your printer periodically through its supported lifecycle. A
firmware update may be necessary if it is determined that you may benefit from the
resolution of any issue that is documented below. These updates are available on the HP
support web site.
Determining the current version level of your firmware

To determine the current level of firmware installed on the device:
Go to the printer’s or MFP’s control panel.

1. Go to the printer’s control panel.

2. Swipe left and select the Reports application.

3. Select the Configuration/Status Pages menu.

4. Select the Configuration Page option.

5. Select the Print.

On the printed Configuration page look in the section marked "Device Information" for the
Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware
Revision will look something like this:

Firmware Datecode: 20170315
Firmware Revision: 2403276_005859

IMPORTANT NOTE:

This firmware file requires an interactive update method. You CANNOT update these
Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading.
Please use one of the following methods listed below to update the firmware of this
device.

Enhancements and Fixes provided with this Firmware
revision

The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20201105
Firmware Revision: 2411114_061056
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.2

For information on HP Security Bulletins addressed by firmware releases, please visit:

https://support.hp.com/security-bulletins

To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:

https://www.hp.com/go/alerts

ENHANCEMENT:

Base:

➢ No New Updates

Digital Sending:

➢ No New Updates

Analog Fax:

➢ No New Updates

Security/Authentication:

➢ No New Updates

Embedded JetDirect:

➢ No New Updates

FIXES:

Base:

➢ A hang or freeze may occur while coming out of sleep mode in certain

circumstances.

➢ A supplies mismatch value with the prtMarkerSuppliesLevel OID may occur

between the device and a 3rd party solution when a cover is open and closed.

➢ The control panel will begin to slow and eventually freeze. If the device sits long

enough without any interventions you may see a Scanner Initializing message on
the control panel.

➢ A high frequency noise may occur when the scanner cover is open or paper is

loaded in the Automatic Document Feeder.

➢ A 61.00.xx or 30.01.41 error may occur in certain circumstances causing the

device to hang or freeze.

➢ A 30.01.57 error may occur causing the device to hang or freeze.

Digital Sending:

➢ No New Updates

Analog Fax:

➢ No New Updates

Security/Authentication:

➢ No New Updates

Embedded JetDirect:

➢ No New Updates

Current firmware revisions included in this firmware bundle:

DEVICE FIRMWARE REVISION

COMPONENT

FIRMWARE VERSION

HP LaserJet Managed MFP E724xx Series

Firmware Datecode: 20201105
Firmware Revision: 2411114_061056

Embedded JetDirect:

JSI24110014

Engine Firmware Revision:

V5.A1.10.19

SCB

V3.00.00.17 03-23-

Fax

Ver11.4A

Inner Finisher

V01.56

HP Fleet Release Designation

Original Release FutureSmart 4.11.0.2

MD5 checksum for.bdl file

714e7e1b2ff5b3110ee8da1d3ae23665

Enhancements and Fixes provided with this Firmware
revision

The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20200807
Firmware Revision: 2411097_060493
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1

For information on HP Security Bulletins addressed by firmware releases, please visit:

https://support.hp.com/security-bulletins

To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:

https://www.hp.com/go/alerts

ENHANCEMENT:

Base:

➢ Added device level notifications, such as paper out messages, to be displayed in

the Workpath notification area.

➢ Added support for both the HP and Honeywell barcode reader to allow input text

at the control panel by reading a barcode.

Digital Sending:

➢ No New Updates

Analog Fax:

➢ Added support for Mixed Originals for fax job with pages longer than 15 inches

in length.

Security/Authentication:

➢ The Embedded Web Server Security Log now provides access to device generated

Syslog event information. The log stores all generated syslog event messages to an
internal file that can be exported from the device EWS Security page.

➢ Added support for the HP Smartcard NIPRNet Solution for US Government to now

authenticate automatically using the Signature or PIV-Authentication certificate. The

preferred certificate for authentication is configured using the Prefer-GSC-IS over
PIV card setting.

Embedded JetDirect:

➢ A Workpath app might launch prior to SIO Authentication and storing previous

saved credentials in the Cloud Vault.

FIXES:

Base:

➢ Jobs may not get duplexed when media is loaded short edge feed in certain cases.
➢ The Date and Time stamp within the Service Event logs can be different compared

to the actual time, depending upon the time zone the printer is set to.

➢ The device status of "Printer is low on toner/ink" displays in the Window's printer

spooler when a long-life consumable, such as an image drum or fuser, is in a low
status.

➢ Scanning from 3rd Party TWAIN application takes longer than expected
➢ When using the physical keyboard a press of the "Z" key will populate the screen

with a "y" in the email field when using the Polish language..

➢ 49.4A.04 error may occur intermittently when printing from certain types of

customized applications.

➢ Some media type strings are displayed incorrectly in Japanese language.
➢ The device may stop processing groups of mixed copy/print jobs when Serverless

Job Accounting/Local Quota is enabled.

➢ If an export file is created with the Import/Export feature where the "Local quota

and job accounting settings" is checked and the "Local Quota" setting in the
Embedded Web Server (EWS) is disabled (EWS > General > Quota Settings >
Local Quota) then the "Local Quota" setting in the EWS will no longer be
available in the EWS after the import.

➢ A device administrator may be unable to access secured Embedded Web Server

features when a third-party Authorization proxy is registered.

➢ A "Copier disabled. Check copy control device" message appears on control

panel when a FIH accessory is connected, but insufficient copy credits are
available.

➢ Card Reader may fail after a power cycle and will require the device to be

registered again before it works.

➢ The configured auto-launch application may fail to launch if the user language is

changed when signing in.

➢ Japanese Localization for "Retry the Job" is incorrect for email notification.
➢ A 49.4A.04 error may occur when printing certain types of PostScript files.

➢ The Job Log does not display the full name of a Printed job.
➢ Device hangs with a "JetAdvantage Link is Loading" message on the control panel

when a kiosk app is uninstalled and then reinstalled without a reboot.

➢ Workpath based apps may intermittently fail to load due to a boot time race

condition.

➢ Certain Workpath apps may displayed a different time on the home screen when

compared to the Date/Time settings within the Embedded Web Server.

➢ Granted permission may not work properly after upgrading when using certain

Workpath apps.

Digital Sending:

➢ The Digital Send file name generated is incorrect when using the device date and

time suffix along with the preview option.

➢ A 44.03.06 error may occur with jobs not getting delivered and performing OCR

Scan jobs with certain settings.

➢ The "Send test Email" function of the Control Panel Setup for Scan to Email always

fails with "SMTP Gateway not responding" when an SSL/TLS connection on port
465 is configured.

Analog Fax:

➢ Sending 3 or more continuous IP fax jobs may result in a Communication Error.
➢ Incoming faxes fail to connect after being answered by the MFP
➢ Fax speed dials with pauses ( , ) in the fax numbers cannot be restored after being

exported.

➢ Unable to block fax numbers with spaces and hyphen.

Security/Authentication:

➢ Uses NTLM for authentication when SmartCard authentication is specified
➢ Scan to folder is sending unsigned packets when the server sets the "Signing

Enabled" flag.

➢ An intermittent 33.05.18 Security Alert may occur during a device power cycle.
➢ The HPAC app may launch prior to SIO Authentication and storing previous saved

credentials in the Cloud Vault.

➢ LDAP with secure connection fails on server with Channel Binding enabled
➢ Scan to DFS Folder may stop working, but may recover if enough time passes or

printer is rebooted.

➢ In a network trace there will be no Tree Connect after successful Session Setup

packet when scanning to a DFS folder.

➢ A corresponding Event Log entry is not created when a Syslog event message is

sent for a Potential Intrusion Detection event.

➢ When scanning to a DFS share, a network trace shows "Bad network name"

response to Tree Connect packet.

Embedded JetDirect:

➢ The device may become unresponsive in the morning or after long idle periods

which will require a power cycle.

➢ The device is unable to make a connection to HP Command Center even though

the printer is online.

➢ The Current Settings page when printed in the Polish language is using incorrect

structure and words.

➢ The connection screen in Polish language is not localized correctly.
➢ Web JetAdmin and HP Security Manager can't remediate SNMPv1/2 credentials

when WiFi Direct is enabled

➢ The Remote Control Panel feature will not load properly when using a Remote

Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage
Management Connector (VJAMc), device.

➢ Scan to Email will not work when using an Amazon email server.

Current firmware revisions included in this firmware bundle:

DEVICE FIRMWARE REVISION

COMPONENT

FIRMWARE VERSION

HP LaserJet Managed MFP E724xx Series

Firmware Datecode: 20200807
Firmware Revision: 2411097_060493

Embedded JetDirect:

JSI24110014

Engine Firmware Revision:

V5.A1.10.15

SCB

V3.00.00.17 03-23-

Fax

Ver11.4A

Inner Finisher

V01.56

HP Fleet Release Designation

Original Release FutureSmart 4.11.0.1

MD5 checksum for.bdl file

646f255e484d6eeb2fc81e5708490973

Enhancements and Fixes provided with this Firmware
revision

The following new functionality or features are provided by this firmware release:
Firmware Datecode: 20200205
Firmware Revision: 2410035_055379
HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10.0.1

For information on HP Security Bulletins addressed by firmware releases, please visit:

https://support.hp.com/security-bulletins

To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:

https://www.hp.com/go/alerts

ENHANCEMENT:

Base:

➢ No New Updates

Digital Sending:

➢ No New Updates

Analog Fax:

➢ No New Updates

Security/Authentication:

➢ No New Updates

Embedded JetDirect:

➢ No New Updates

FIXES:

Base:

➢ Several PrintMarkerStatus supply OIDs are missing after upgrade to FutureSmart

Firmware Bundle version 4.10.

Digital Sending:

➢ No New Updates

Analog Fax:

➢ No New Updates

Security/Authentication:

➢ No New Updates