HP (Hewlett-Packard) E710, 6500A, CN555A-B1H, CN557A-B1H User Manual

OFFICEJET 6500A

User Guide

E710

HP Officejet 6500A (E710) e-All-in-One series

User Guide

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Windows, Windows XP, Windows Vista, and Windows 7 are U.S. registered trademarks of Microsoft Corporation.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the printer.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see

8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Solve a problem.

1 Get started

Accessibility................................................................................................................................9

Eco-Tips....................................................................................................................................10

Understand the printer parts.....................................................................................................10

Front view...........................................................................................................................10

Printing supplies area.........................................................................................................11

Back view............................................................................................................................11

Use the printer control panel....................................................................................................12

Overview of buttons and lights...........................................................................................12

Control-panel display icons................................................................................................13

Change printer settings......................................................................................................14

Select the mode............................................................................................................14

Change printer settings................................................................................................15

Finding the printer model number.............................................................................................15

HP Digital Solutions..................................................................................................................15

Select print media.....................................................................................................................15

Recommended papers for printing and copying.................................................................16

Recommended papers for photo printing...........................................................................17

Tips for selecting and using media.....................................................................................18

Load an original on the scanner glass......................................................................................18

Load an original in the automatic document feeder (ADF).......................................................19

Load media...............................................................................................................................20

Load standard-size media..................................................................................................20

Load envelopes..................................................................................................................22

Load cards and photo paper...............................................................................................22

Load transparencies...........................................................................................................23

Load custom-size media.....................................................................................................24

Insert a memory card................................................................................................................24

Install the accessories (some models only)..............................................................................25

Install the duplexer.............................................................................................................25

Turn on accessories in the printer driver............................................................................25

To turn on accessories on Windows computers...........................................................25

To turn on accessories on Macintosh computers.........................................................25

Maintain the printer...................................................................................................................26

Clean the scanner glass.....................................................................................................26

Clean the exterior ..............................................................................................................26

Clean the automatic document feeder (ADF).....................................................................27

Turn off the printer....................................................................................................................29

2Print

Print documents........................................................................................................................30

Print documents (Windows)................................................................................................31

Print documents (Mac OS X)..............................................................................................31

Print brochures.........................................................................................................................31

Print brochures (Windows).................................................................................................31

Print brochures (Mac OS X)................................................................................................32

Print on envelopes....................................................................................................................32

Print on envelopes (Windows)............................................................................................32

Print on envelopes (Mac OS X)..........................................................................................33

Print photos..............................................................................................................................33

Print photos on photo paper (Windows).............................................................................33

Print photos on photo paper (Mac OS X)...........................................................................33

Print photos from a memory device ...................................................................................34

Print DPOF photos..............................................................................................................35

Print on special and custom-size paper....................................................................................35

Print on special or custom-size paper (Mac OS X).............................................................36

Set up custom sizes (Mac OS X)........................................................................................36

Print borderless documents......................................................................................................36

Print borderless documents (Windows)..............................................................................37

Print borderless documents (Mac OS X)............................................................................37

3Scan

Scan an original........................................................................................................................40

Scan to a computer............................................................................................................40

Scan to a memory card.......................................................................................................41

Scan using Webscan................................................................................................................41

Scanning documents as editable text.......................................................................................42

4Copy

Copy documents.......................................................................................................................43

Change copy settings...............................................................................................................43

5Fax

Send a fax................................................................................................................................45

Send a standard fax...........................................................................................................45

Send a standard fax from the computer.............................................................................46

Send a fax manually from a phone.....................................................................................47

Send a fax using monitor dialing........................................................................................48

Send a fax from memory....................................................................................................48

Schedule a fax to send later...............................................................................................49

Send a fax to multiple recipients.........................................................................................50

Send a fax in Error Correction Mode..................................................................................50

Contents

Receive a fax............................................................................................................................51

Receive a fax manually......................................................................................................51

Set up backup fax...............................................................................................................52

Reprint received faxes from memory..................................................................................52

Poll to receive a fax............................................................................................................53

Forward faxes to another number......................................................................................53

Set the paper size for received faxes.................................................................................54

Set automatic reduction for incoming faxes........................................................................54

Block unwanted fax numbers.............................................................................................55

Add numbers to the junk fax list...................................................................................55

Remove numbers from the junk fax list........................................................................55

Print a Junk Fax Report................................................................................................56

Receive faxes to your computer (Fax to PC and Fax to Mac)............................................56

Fax to PC and Fax to Mac requirements......................................................................56

Activate Fax to PC and Fax to Mac..............................................................................57

Modify Fax to PC or Fax to Mac settings......................................................................57

Set up speed-dial entries..........................................................................................................58

Set up and change speed-dial entries................................................................................58

Set up and change group speed-dial entries......................................................................59

Delete speed-dial entries....................................................................................................59

Print a list of speed-dial entries..........................................................................................60

Change fax settings..................................................................................................................60

Configure the fax header....................................................................................................60

Set the answer mode (Auto answer)..................................................................................60

Set the number of rings before answering..........................................................................61

Change the answer ring pattern for distinctive ring............................................................61

Set the dial type..................................................................................................................62

Set the redial options..........................................................................................................62

Set the fax speed................................................................................................................63

Set the fax sound volume...................................................................................................63

Fax and digital phone services.................................................................................................64

Fax over Internet Protocol........................................................................................................64

Use reports...............................................................................................................................65

Print fax confirmation reports..............................................................................................65

Print fax error reports..........................................................................................................66

Print and view the fax log...................................................................................................66

Clear the fax log.................................................................................................................66

Print the details of the last fax transaction..........................................................................67

Print a Caller ID Report.......................................................................................................67

View the Call History...........................................................................................................67

6Web

HP Apps....................................................................................................................................68

Marketsplash by HP..................................................................................................................69

7 Work with ink cartridges

Information on ink cartridges and the printhead.......................................................................70

Check the estimated ink levels.................................................................................................71

Replace the ink cartridges........................................................................................................71

Store printing supplies..............................................................................................................74

Usage information collection....................................................................................................74

8 Solve a problem

HP support................................................................................................................................76

Obtain electronic support....................................................................................................77

HP support by phone..........................................................................................................77

Before you call..............................................................................................................77

Phone support period...................................................................................................78

Telephone support numbers.........................................................................................79

After the phone support period.....................................................................................81

General troubleshooting tips and resources.............................................................................81

Solve printing problems............................................................................................................82

The printer shuts down unexpectedly.................................................................................82

Alignment fails....................................................................................................................82

Printer takes a long time to print.........................................................................................82

Something on the page is missing or incorrect...................................................................83

Print troubleshooting.................................................................................................................83

Envelopes print incorrectly.................................................................................................83

Borderless printing..............................................................................................................84

The printer is not responding or nothing happens when I try to print.................................85

The printer prints meaningless characters.........................................................................88

Page order..........................................................................................................................88

The margins are not printing as expected..........................................................................89

Text or graphics are cut off at the edge of the page...........................................................90

A blank page came out while printing.................................................................................91

Paper is not picked up from the input tray..........................................................................92

Print quality troubleshooting.....................................................................................................95

Wrong, inaccurate, or bleeding colors................................................................................95

Ink is not filling the text or graphics completely..................................................................98

The printout has a horizontal band of distortion near the bottom of a borderless print....100

Printouts have horizontal streaks or lines.........................................................................101

Printouts are faded or have dull colors.............................................................................103

Printouts seem blurry or fuzzy..........................................................................................105

Vertical streaks.................................................................................................................106

Printouts are slanted or skewed.......................................................................................106

Ink streaks on the back of the paper................................................................................107

Poor black text..................................................................................................................108

The printer prints slowly....................................................................................................109

Printhead maintenance.....................................................................................................110

Clean the printhead....................................................................................................110

Align the printhead......................................................................................................111

Print and evaluate a print quality report......................................................................111

Advanced printhead maintenance..............................................................................117

Advanced ink cartridge maintenance.........................................................................121

Solve paper-feed problems....................................................................................................123

Contents

Solve copy problems..............................................................................................................124

No copy came out.............................................................................................................125

Copies are blank...............................................................................................................125

Documents are missing or faded......................................................................................125

Size is reduced.................................................................................................................126

Copy quality is poor .........................................................................................................126

Copy defects are apparent...............................................................................................126

The printer prints half a page, then ejects the paper........................................................127

Paper mismatch................................................................................................................127

Solve scan problems..............................................................................................................127

Scanner did nothing..........................................................................................................128

Scan takes too long..........................................................................................................128

Part of the document did not scan or text is missing........................................................129

Text cannot be edited.......................................................................................................129

Error messages appear....................................................................................................130

Scanned image quality is poor ........................................................................................130

Scan defects are apparent...............................................................................................131

Solve fax problems.................................................................................................................131

The fax test failed.............................................................................................................132

Solve problems using HP Web sites and services.................................................................143

Solve problems using HP Web services...........................................................................144

Solve problems using HP Web sites................................................................................144

Solve photo (memory card) problems....................................................................................144

The printer cannot read the memory card........................................................................144

The printer cannot read photos on the memory card.......................................................145

Solve wired (Ethernet) network problems...............................................................................145

General network troubleshooting......................................................................................145

Network port created does not match printer IP address (Windows)...............................146

Solve wireless problems (some models only)........................................................................146

Basic wireless troubleshooting (some models only).........................................................146

Advanced wireless troubleshooting..................................................................................147

Step 1: Make sure your computer is connected to your network................................147

Step 2: Make sure that the printer is connected to your network...............................148

Step 3: Check to see if the firewall software is blocking communication....................149

Step 4: Make sure the printer is online and ready......................................................150

Step 5: Make sure the wireless version of the printer is set as the default printer

driver (Windows only).................................................................................................150

Step 6: Make sure the HP Network Devices Support service is running

(Windows only)...........................................................................................................151

Step 7: Add hardware addresses to a wireless access point (WAP)..........................151

Configure your firewall to work with printers...........................................................................152

Solve printer management problems......................................................................................153

EWS cannot be opened....................................................................................................154

Troubleshoot installation issues.............................................................................................155

Hardware installation suggestions....................................................................................155

Hardware tips..............................................................................................................155

Make sure the ink cartridges are correctly installed...................................................155

HP software installation suggestions................................................................................156

Solve network problems...................................................................................................157

Understand the Printer Status Report....................................................................................158

Understand the network configuration page...........................................................................159

Clear jams...............................................................................................................................161

Clear paper jams..............................................................................................................161

Avoid paper jams..............................................................................................................163

A Technical information

Warranty information..............................................................................................................164

Hewlett-Packard limited warranty statement....................................................................165

Ink cartridge warranty information....................................................................................166

Printer specifications..............................................................................................................167

Physical specifications......................................................................................................167

Printer features and capacities.........................................................................................167

Processor and memory specifications..............................................................................168

System requirements........................................................................................................168

Network protocol specifications........................................................................................168

Embedded Web server specifications..............................................................................169

Media specifications.........................................................................................................169

Understand specifications for supported media.........................................................169

Set minimum margins.................................................................................................173

Guidelines for two-sided (duplex) printing............................................................174

Print resolution..................................................................................................................174

Copy specifications...........................................................................................................174

Fax specifications.............................................................................................................175

Scan specifications...........................................................................................................176

HP Web site specifications...............................................................................................176

Operating environment.....................................................................................................176

Electrical requirements.....................................................................................................176

Acoustic emission specification........................................................................................177

Memory card specifications..............................................................................................177

Regulatory information...........................................................................................................178

FCC statement..................................................................................................................179

Notice to users in Korea...................................................................................................179

VCCI (Class B) compliance statement for users in Japan................................................179

Notice to users in Japan about the power cord................................................................180

Noise emission statement for Germany...........................................................................180

LED indicator statement...................................................................................................180

Gloss of housing of peripheral devices for Germany........................................................180

Notice to users of the U.S. telephone network: FCC requirements..................................181

Notice to users of the Canadian telephone network.........................................................182

Notice to users in the European Economic Area..............................................................183

Notice to users of the German telephone network...........................................................183

Australia wired fax statement...........................................................................................183

Regulatory information for wireless products...................................................................183

Exposure to radio frequency radiation........................................................................184

Notice to users in Brazil..............................................................................................184

Notice to users in Canada..........................................................................................184

Notice to users in Taiwan...........................................................................................184

European Union regulatory notice..............................................................................185

Regulatory model number................................................................................................185

Declaration of conformity..................................................................................................186

Contents

Environmental product stewardship program.........................................................................188

Paper use.........................................................................................................................188

Plastics.............................................................................................................................188

Material safety data sheets...............................................................................................188

Recycling program............................................................................................................188

HP inkjet supplies recycling program...............................................................................188

Disposal of waste equipment by users in private households in the European Union.....189

Power consumption..........................................................................................................190

Chemical Substances.......................................................................................................190

RoHS notices (China only)...............................................................................................190

Third-party licenses................................................................................................................191

HP Officejet 6500A (E710) e-All-in-One series................................................................191

B HP supplies and accessories

Order printing supplies online.................................................................................................197

Supplies..................................................................................................................................197

Ink cartridges....................................................................................................................197

HP media..........................................................................................................................198

C Additional fax setup

Set up faxing (parallel phone systems)..................................................................................199

Choose the correct fax setup for your home or office.......................................................200

Case A: Separate fax line (no voice calls received).........................................................202

Case B: Set up the printer with DSL.................................................................................203

Case C: Set up the printer with a PBX phone system or an ISDN line.............................204

Case D: Fax with a distinctive ring service on the same line............................................204

Case E: Shared voice/fax line..........................................................................................205

Case F: Shared voice/fax line with voice mail..................................................................206

Case G: Fax line shared with computer modem (no voice calls received).......................207

Set up the printer with a computer dial-up modem.....................................................208

Set up the printer with a computer DSL/ADSL modem..............................................209

Case H: Shared voice/fax line with computer modem......................................................210

Shared voice/fax with computer dial-up modem.........................................................210

Shared voice/fax with computer DSL/ADSL modem..................................................212

Case I: Shared voice/fax line with answering machine....................................................213

Case J: Shared voice/fax line with computer modem and answering machine................214

Shared voice/fax line with computer dial-up modem and answering machine...........215

Shared voice/fax line with computer DSL/ADSL modem and answering machine.. ..217

Case K: Shared voice/fax line with computer dial-up modem and voice mail..................218

Serial-type fax setup...............................................................................................................220

Test fax setup.........................................................................................................................221

D Network setup

Change basic network settings...............................................................................................222

View and print network settings........................................................................................222

Turn the wireless radio on and off....................................................................................222

Change advanced network settings.......................................................................................222

Set link speed...................................................................................................................223

View IP settings................................................................................................................223

Change IP settings...........................................................................................................223

Reset network settings.....................................................................................................223

Set up the printer for wireless communication........................................................................223

To set up a wireless communication using the Wireless Setup Wizard...........................224

Understand 802.11 wireless network settings..................................................................224

Test the wireless connection............................................................................................225

Change the connection method........................................................................................225

Guidelines for ensuring wireless network security............................................................226

To add hardware addresses to a WAP.......................................................................226

Other guidelines.........................................................................................................226

Guidelines for reducing interference on a wireless network.............................................227

Uninstall and reinstall the HP software...................................................................................227

E Printer management tools

HP printer software (Windows)...............................................................................................229

HP Utility (Mac OS X).............................................................................................................229

Embedded Web server...........................................................................................................229

About cookies...................................................................................................................230

To open the embedded Web server.................................................................................230

Index............................................................................................................................................237

1 Get started

This guide provides details about how to use the printer and how to resolve problems.

Accessibility

•

Eco-Tips

•

Understand the printer parts

•

Use the printer control panel

•

Finding the printer model number

•

HP Digital Solutions

•

Select print media

•

Load an original on the scanner glass

•

Load an original in the automatic document feeder (ADF)

•

Load media

•

Insert a memory card

•

Install the accessories (some models only)

•

Maintain the printer

•

Turn off the printer

NOTE: If you are using the printer with a computer running Windows XP Starter Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features might not be available. For more information, see

Accessibility

Operating system compatibility.

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's Web site at

For accessibility information for Mac OS X, visit the Apple Web site at accessibility.

www.hp.com/accessibility.

www.apple.com/

Get started 9

Chapter 1

Eco-Tips

HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives.

www.hp.com/hpinfo/globalcitizenship/environment/

• Duplex printing: Use Paper-saving Printing to print two-sided documents with multiple pages on same sheet to reduce paper usage. For more information, see Print on both sides (duplexing).

• Energy Savings Information: To determine the ENERGY STAR® qualification status for this printer, see

Power consumption.

• Recycled Materials: For more information regarding recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Understand the printer parts

This section contains the following topics:

Front view

•

Printing supplies area

•

Back view

Front view

1 2 3

4 5

10 Get started

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1 Automatic document feeder

2 Control panel

3 Color display

4 Memory card slots

5 Output tray

6 Output tray extension

7 Main tray

8 Scanner glass

9 Scanner backing

Printing supplies area

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Back view

1 Cartridge access door

2 Ink cartridges

Understand the printer parts 11

Chapter 1

1 Universal serial bus (USB) port

2 Ethernet port

3 Power input

4 1-LINE (fax)

2-EXT (phone)

5 Rear access cover (some models only)

6 Automatic duplexer (some models only)

Use the printer control panel

This section contains the following topics:

Overview of buttons and lights

•

Control-panel display icons Change printer settings

•

Overview of buttons and lights

The following diagram and related table provide a quick reference to the printer control panel features.

Label Name and Description

1Home: Press this to return to the Home screen from any other screen.

2 Color display: Touch the icon on the color display to choose a printer function.

3Help: Opens the Help screen.

4 Keypad: Use the keypad to enter numbers and text.

12 Get started

(continued)

Label Name and Description

5 Wireless light: The light is on when the wireless radio is on (some models only).

6 Cancel: Stops a job, exits a screen, or exits settings.

7 Right arrow: Navigates through settings in the screens.

8 Back: Touch this to return to the previous screen.

9 Left arrow: Navigates through settings in the screens.

Control-panel display icons

Icon Purpose

Shows that a wired network connection exists.

Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see

Displays screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

Displays screen where you can make copies or select other options.

Set up the printer for wireless communication.

Displays screen where you can make a fax, or choose fax settings.

Displays a screen where you can make a scan, or change scan settings.

Displays the Photo screen for selecting options.

Use the printer control panel 13

Chapter 1 (continued)

Icon Purpose

Displays the Setup screen for generating reports, changing fax and other maintenance settings, and accessing the Help screen. The topic that you select from the Help screen opens a help window on your computer screen.

Displays the Network screen for selecting options.

Change printer settings

Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer.

TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about these tools, see

This section contains the following topics:

Select the mode

• Change printer settings

•

Printer management tools.

Select the mode

The home screen of the control-panel display shows the available modes for the printer.

To select a mode, touch the left arrow or the right arrow to see the available modes, and then touch the icon to select the desired mode. Follow the prompts on the control-panel display to complete the job. The control-panel display returns to the home screen when the job is finished.

This section contains the following topics:

To select a different mode

•

To change settings for a mode

To select a different mode

Touch

(Back) button to return to the main menu. Touch left arrow or right arrow

to scroll through the available modes, and then touch the icon to select the mode

you want to use.

To change settings for a mode

1. After selecting a mode, touch the arrow buttons to scroll through the available

settings, and then touch the setting you want to change.

2. Follow the prompts on the display to change the settings, and then touch Done.

NOTE: Use (Back) button to return to the previous menu.

14 Get started

Change printer settings

To change the printer settings or print reports, use the options available in the Setup screen:

1. Touch right arrow

2. Touch the arrows to scroll through the screens.

3. Touch the screen items to select screens or options.

NOTE: Use the button to return to the previous menu.

, and then touch Setup.

Finding the printer model number

In addition to the model name that appears on the front of the printer, this printer has a specific model number. Use this number to obtain support and to identify the supplies and accessories available for your printer.

The model number is printed on a label located inside the printer, near the ink cartridges area.

HP Digital Solutions

The printer includes a collection of digital solutions that can help you simplify and streamline your work.

Scan to Computer

Using the printer, you can simply walk up to the printer, touch a button on the printer’s control panel, and either scan documents directly to a computer or quickly share them with business partners as e-mail attachments.

For more information, see

HP Digital Fax (Fax to PC and Fax to Mac)

Never lose important faxes misplaced within a stack of paper pages again!

Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files.

In addition, you can turn off fax printing altogether — saving money on paper and ink, as well as helping reduce paper consumption and waste.

For more information, see Mac).

Scan.

Receive faxes to your computer (Fax to PC and Fax to

Select print media

The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum

Select print media 15

Chapter 1

print quality. Visit the HP Web site at www.hp.com for more information about HP media.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

Recommended papers for printing and copying

•

Recommended papers for photo printing Tips for selecting and using media

•

Recommended papers for printing and copying

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Brochure Paper

HP Superior Inkjet Paper

HP Bright White Inkjet Paper

HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces

HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for

HP Office Recycled Paper

HP Premium Presentation Paper

HP Professional Paper

HP Premium Inkjet Transparency Film

These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for near-photographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks and vivid colors.

documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents.

copies, drafts, memos and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents

HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. It features ColorLok Technology for less smearing, bolder blacks and vivid colors. It is acid-free for longer lasting documents.

These papers are heavy two-sided matte papers perfect for presentation, proposals, reports and newsletters. They are heavyweight for an impressive look and feel.

HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive. This film is easy to use and handle and dries quickly without smudging.

16 Get started

(continued)

HP Advanced Photo Paper

HP Everyday Photo Paper

HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are

This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.

the ideal solution for creating custom T-shirts from your digital photos.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Recommended papers for photo printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Advanced Photo Paper

This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.

HP Everyday Photo Paper

8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.

HP Photo Value Packs

HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.

Select print media 17

Chapter 1

NOTE: At this time, some portions of the HP Web site are available in English only.

Tips for selecting and using media

For the best results, observe the following guidelines.

• Always use media that conforms to the printer specifications. For more information,

Media specifications.

see

• Load only one type of media at a time into a tray or automatic document feeder (ADF).

• When loading the trays and ADF, make sure the media is loaded correctly. For more information, see feeder (ADF).

• Do not overload the tray or ADF. For more information, see

• To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays or ADF:

◦ Multipart forms ◦ Media that is damaged, curled, or wrinkled ◦ Media with cutouts or perforations ◦ Media that is heavily textured, embossed, or does not accept ink well ◦ Media that is too lightweight or stretches easily ◦ Media that contains staples or clips

Load media or Load an original in the automatic document

Media specifications.

NOTE: To scan, copy, or fax documents that contain pages that do not conform to these guidelines, use the scanner glass. For more information, see Load an original on the scanner glass.

Load an original on the scanner glass

You can copy, scan, or fax up to Letter- or A4-size originals by loading them on the glass.

NOTE: Many of the special features do not work correctly if the glass and lid backing are not clean. For more information, see

To load an original on the scanner glass

Use these steps to load an original on the scanner glass.

1. Lift the scanner lid.

2. Load your original print-side down.

TIP: For more help on loading an original, refer to the engraved guides along

the edge of the glass.

18 Get started

Maintain the printer.

3. Close the lid.

Load an original in the automatic document feeder (ADF)

You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size document by placing it in the automatic document feeder tray.

CAUTION: Do not load photos in the ADF; this might cause damage to your photos.

NOTE: Two-sided Legal-size documents cannot be scanned, copied, or faxed using the ADF.

NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the ADF. You must load your originals on the glass.

The document feeder tray holds a maximum of 35 sheets of plain paper.

To load an original in the document feeder tray

Use these steps to load a document in the automatic document feeder.

1. Load your original, print-side up, into the document feeder tray. Place the pages so that the top edge of the document goes in first. Slide the media into the automatic document feeder until you hear a tone or see a message on the display indicating that the loaded pages were detected.

TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray.

Load an original in the automatic document feeder (ADF) 19

Chapter 1

2. Slide the width guides inward until they stop at the left and right edges of the media.

NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.

Load media

This section provides instructions for loading media into the printer.

This section contains the following topics:

Load standard-size media

• Load envelopes

•

Load cards and photo paper

•

Load transparencies Load custom-size media

•

Load standard-size media

To load media

Use these instructions to load standard media.

1. Lift the output tray.

2. Slide the paper width guide out as far as possible.

20 Get started

3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray.

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HP Officejet 6500B Plus e-All-in-One

NOTE: Do not load paper while the printer is printing.

4. Slide the media guides in the tray to adjust them for the media size that you have

loaded.

5. Lower the output tray.

6. Pull out the tray extender.

Load media 21

Chapter 1

Load envelopes

To load envelopes

Use these instructions to load an envelope

1. Lift the output tray.

2. Slide the paper width guide out as far as possible.

3. Load envelopes according to the graphic. Make sure the stack of envelopes does

not exceed the line marking in the tray.

4. Slide the media guides in the tray to adjust them for the media size that you have loaded.

5. Lower the output tray.

6. Pull out the tray extender.

NOTE: Do not load paper while the printer is printing.

Load cards and photo paper

To load cards and photo paper

Use these instructions to load photo paper.

1. Lift the output tray.

2. Slide the paper width guide out as far as possible.

22 Get started

3. Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer.

NOTE: Do not load paper while the printer is printing.

4. Slide the media guides in the tray to adjust them for the media size that you have

loaded.

5. Lower the output tray.

6. Pull out the tray extender.

Load transparencies

To load transparencies

Use these instructions to load transparencies.

1. Lift the output tray.

2. Slide the paper width guide out as far as possible.

3. Insert the transparencies, rough-side or print-side down, along the right of the main

tray. Make sure the adhesive strip is pointing towards the back of the printer and that the stack of transparencies aligns with the right and back edges of the tray. Also, make sure the stack does not exceed the line marking in the tray.

NOTE: Do not load paper while the printer is printing.

4. Slide the media guides in the tray to adjust them for the media size that you have

loaded.

5. Lower the output tray.

6. Pull out the tray extender.

Load media 23

Chapter 1

Load custom-size media

To load cards and photo paper

Use these instructions to load custom-size media.

CAUTION: Use only custom-size media that is supported by the printer. For more information, see

1. Lift the output tray.

2. Slide the paper width guide out as far as possible.

3. Insert the media print-side down along the right of the main tray. Make sure the

media aligns with the right and back edges of the tray and does not exceed the line marking in the tray.

NOTE: Do not load paper while the printer is printing.

4. Slide the media guides in the tray to adjust them for the media size that you have

loaded.

5. Lower the output tray.

6. Pull out the tray extender.

Media specifications.

Insert a memory card

If your digital camera uses a memory card to store photos, you can insert the memory card into the printer to print or save your photos.

CAUTION: Attempting to remove a memory card while it is being accessed can damage files on the card. You can safely remove a card only when the photo light is not blinking. Also, never insert more than one memory card at a time as this can also damage files on the memory cards.

NOTE: The printer does not support encrypted memory cards.

For more information on the supported memory cards, see Memory card specifications.

To insert a memory card

1. Turn the memory card so that the label faces up, and the contacts are facing the

printer.

2. Insert the memory card into the corresponding memory card slot.

NOTE: You cannot insert more than one memory card in the printer.

24 Get started

Install the accessories (some models only)

This section contains the following topics:

•

Install the duplexer

•

Turn on accessories in the printer driver

Install the duplexer

You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see

To install the duplexer

▲ Angle the duplexer to the left side of the printer. Push in the right side of the

duplexer until it clicks.

Turn on accessories in the printer driver

• To turn on accessories on Windows computers

•

To turn on accessories on Macintosh computers

Print on both sides (duplexing).

To turn on accessories on Windows computers

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

2. Right-click the printer icon, and then click Properties.

3. Select the Device Settings tab. Click the accessory that you want to turn on, click Installed from the drop-down menu, and then click OK.

To turn on accessories on Macintosh computers

The Mac OS automatically turns on all accessories in the printer driver when you install the printer software. If you add a new accessory, follow these steps:

Mac OS X

1. Open the System Preferences and then select Print & Fax.

2. Click Options & Supplies.

3. Click the Driver tab.

4. Select the options you want to install, and then click OK.

Install the accessories (some models only) 25

Chapter 1

Maintain the printer

This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary.

Clean the scanner glass

• Clean the exterior

•

Clean the automatic document feeder (ADF)

Clean the scanner glass

NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame

can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.

To clean the scanner glass

1. Turn the printer off. For more information, see

2. Lift the scanner lid.

3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild

glass cleaner. Dry the glass with a dry, soft, lint-free cloth.

Turn off the printer.

CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass.

CAUTION: Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could leak under the glass and damage the scanner.

4. Close the scanner lid, and turn on the printer.

Clean the exterior

WARNING! Before cleaning the printer, turn off the power and unplug the power

cord from the electrical socket.

26 Get started

+ 220 hidden pages