OFFICEJET 6500A
User Guide
E710
HP Officejet 6500A (E710)
e-All-in-One series
User Guide
Copyright information
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright
laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for
technical or editorial errors or
omissions contained herein.
Acknowledgements
Windows, Windows XP, Windows
Vista, and Windows 7 are U.S.
registered trademarks of Microsoft
Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.
Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all
instructions in the documentation that
comes with the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on a
stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Solve a problem.
Contents
1 Get started
Accessibility................................................................................................................................9
Eco-Tips....................................................................................................................................10
Understand the printer parts.....................................................................................................10
Front view...........................................................................................................................10
Printing supplies area.........................................................................................................11
Back view............................................................................................................................11
Use the printer control panel....................................................................................................12
Overview of buttons and lights...........................................................................................12
Control-panel display icons................................................................................................13
Change printer settings......................................................................................................14
Select the mode............................................................................................................14
Change printer settings................................................................................................15
Finding the printer model number.............................................................................................15
HP Digital Solutions..................................................................................................................15
Select print media.....................................................................................................................15
Recommended papers for printing and copying.................................................................16
Recommended papers for photo printing...........................................................................17
Tips for selecting and using media.....................................................................................18
Load an original on the scanner glass......................................................................................18
Load an original in the automatic document feeder (ADF).......................................................19
Load media...............................................................................................................................20
Load standard-size media..................................................................................................20
Load envelopes..................................................................................................................22
Load cards and photo paper...............................................................................................22
Load transparencies...........................................................................................................23
Load custom-size media.....................................................................................................24
Insert a memory card................................................................................................................24
Install the accessories (some models only)..............................................................................25
Install the duplexer.............................................................................................................25
Turn on accessories in the printer driver............................................................................25
To turn on accessories on Windows computers...........................................................25
To turn on accessories on Macintosh computers.........................................................25
Maintain the printer...................................................................................................................26
Clean the scanner glass.....................................................................................................26
Clean the exterior ..............................................................................................................26
Clean the automatic document feeder (ADF).....................................................................27
Turn off the printer....................................................................................................................29
2Print
Print documents........................................................................................................................30
Print documents (Windows)................................................................................................31
Print documents (Mac OS X)..............................................................................................31
1
Print brochures.........................................................................................................................31
Print brochures (Windows).................................................................................................31
Print brochures (Mac OS X)................................................................................................32
Print on envelopes....................................................................................................................32
Print on envelopes (Windows)............................................................................................32
Print on envelopes (Mac OS X)..........................................................................................33
Print photos..............................................................................................................................33
Print photos on photo paper (Windows).............................................................................33
Print photos on photo paper (Mac OS X)...........................................................................33
Print photos from a memory device ...................................................................................34
Print DPOF photos..............................................................................................................35
Print on special and custom-size paper....................................................................................35
Print on special or custom-size paper (Mac OS X).............................................................36
Set up custom sizes (Mac OS X)........................................................................................36
Print borderless documents......................................................................................................36
Print borderless documents (Windows)..............................................................................37
Print borderless documents (Mac OS X)............................................................................37
3Scan
Scan an original........................................................................................................................40
Scan to a computer............................................................................................................40
Scan to a memory card.......................................................................................................41
Scan using Webscan................................................................................................................41
Scanning documents as editable text.......................................................................................42
4Copy
Copy documents.......................................................................................................................43
Change copy settings...............................................................................................................43
5Fax
Send a fax................................................................................................................................45
Send a standard fax...........................................................................................................45
Send a standard fax from the computer.............................................................................46
Send a fax manually from a phone.....................................................................................47
Send a fax using monitor dialing........................................................................................48
Send a fax from memory....................................................................................................48
Schedule a fax to send later...............................................................................................49
Send a fax to multiple recipients.........................................................................................50
Send a fax in Error Correction Mode..................................................................................50
2
Contents
Receive a fax............................................................................................................................51
Receive a fax manually......................................................................................................51
Set up backup fax...............................................................................................................52
Reprint received faxes from memory..................................................................................52
Poll to receive a fax............................................................................................................53
Forward faxes to another number......................................................................................53
Set the paper size for received faxes.................................................................................54
Set automatic reduction for incoming faxes........................................................................54
Block unwanted fax numbers.............................................................................................55
Add numbers to the junk fax list...................................................................................55
Remove numbers from the junk fax list........................................................................55
Print a Junk Fax Report................................................................................................56
Receive faxes to your computer (Fax to PC and Fax to Mac)............................................56
Fax to PC and Fax to Mac requirements......................................................................56
Activate Fax to PC and Fax to Mac..............................................................................57
Modify Fax to PC or Fax to Mac settings......................................................................57
Set up speed-dial entries..........................................................................................................58
Set up and change speed-dial entries................................................................................58
Set up and change group speed-dial entries......................................................................59
Delete speed-dial entries....................................................................................................59
Print a list of speed-dial entries..........................................................................................60
Change fax settings..................................................................................................................60
Configure the fax header....................................................................................................60
Set the answer mode (Auto answer)..................................................................................60
Set the number of rings before answering..........................................................................61
Change the answer ring pattern for distinctive ring............................................................61
Set the dial type..................................................................................................................62
Set the redial options..........................................................................................................62
Set the fax speed................................................................................................................63
Set the fax sound volume...................................................................................................63
Fax and digital phone services.................................................................................................64
Fax over Internet Protocol........................................................................................................64
Use reports...............................................................................................................................65
Print fax confirmation reports..............................................................................................65
Print fax error reports..........................................................................................................66
Print and view the fax log...................................................................................................66
Clear the fax log.................................................................................................................66
Print the details of the last fax transaction..........................................................................67
Print a Caller ID Report.......................................................................................................67
View the Call History...........................................................................................................67
6Web
HP Apps....................................................................................................................................68
Marketsplash by HP..................................................................................................................69
7 Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................70
Check the estimated ink levels.................................................................................................71
Replace the ink cartridges........................................................................................................71
Store printing supplies..............................................................................................................74
Usage information collection....................................................................................................74
3
8 Solve a problem
HP support................................................................................................................................76
Obtain electronic support....................................................................................................77
HP support by phone..........................................................................................................77
Before you call..............................................................................................................77
Phone support period...................................................................................................78
Telephone support numbers.........................................................................................79
After the phone support period.....................................................................................81
General troubleshooting tips and resources.............................................................................81
Solve printing problems............................................................................................................82
The printer shuts down unexpectedly.................................................................................82
Alignment fails....................................................................................................................82
Printer takes a long time to print.........................................................................................82
Something on the page is missing or incorrect...................................................................83
Print troubleshooting.................................................................................................................83
Envelopes print incorrectly.................................................................................................83
Borderless printing..............................................................................................................84
The printer is not responding or nothing happens when I try to print.................................85
The printer prints meaningless characters.........................................................................88
Page order..........................................................................................................................88
The margins are not printing as expected..........................................................................89
Text or graphics are cut off at the edge of the page...........................................................90
A blank page came out while printing.................................................................................91
Paper is not picked up from the input tray..........................................................................92
Print quality troubleshooting.....................................................................................................95
Wrong, inaccurate, or bleeding colors................................................................................95
Ink is not filling the text or graphics completely..................................................................98
The printout has a horizontal band of distortion near the bottom of a borderless print....100
Printouts have horizontal streaks or lines.........................................................................101
Printouts are faded or have dull colors.............................................................................103
Printouts seem blurry or fuzzy..........................................................................................105
Vertical streaks.................................................................................................................106
Printouts are slanted or skewed.......................................................................................106
Ink streaks on the back of the paper................................................................................107
Poor black text..................................................................................................................108
The printer prints slowly....................................................................................................109
Printhead maintenance.....................................................................................................110
Clean the printhead....................................................................................................110
Align the printhead......................................................................................................111
Print and evaluate a print quality report......................................................................111
Advanced printhead maintenance..............................................................................117
Advanced ink cartridge maintenance.........................................................................121
Solve paper-feed problems....................................................................................................123
4
Contents
Solve copy problems..............................................................................................................124
No copy came out.............................................................................................................125
Copies are blank...............................................................................................................125
Documents are missing or faded......................................................................................125
Size is reduced.................................................................................................................126
Copy quality is poor .........................................................................................................126
Copy defects are apparent...............................................................................................126
The printer prints half a page, then ejects the paper........................................................127
Paper mismatch................................................................................................................127
Solve scan problems..............................................................................................................127
Scanner did nothing..........................................................................................................128
Scan takes too long..........................................................................................................128
Part of the document did not scan or text is missing........................................................129
Text cannot be edited.......................................................................................................129
Error messages appear....................................................................................................130
Scanned image quality is poor ........................................................................................130
Scan defects are apparent...............................................................................................131
Solve fax problems.................................................................................................................131
The fax test failed.............................................................................................................132
Solve problems using HP Web sites and services.................................................................143
Solve problems using HP Web services...........................................................................144
Solve problems using HP Web sites................................................................................144
Solve photo (memory card) problems....................................................................................144
The printer cannot read the memory card........................................................................144
The printer cannot read photos on the memory card.......................................................145
Solve wired (Ethernet) network problems...............................................................................145
General network troubleshooting......................................................................................145
Network port created does not match printer IP address (Windows)...............................146
Solve wireless problems (some models only)........................................................................146
Basic wireless troubleshooting (some models only).........................................................146
Advanced wireless troubleshooting..................................................................................147
Step 1: Make sure your computer is connected to your network................................147
Step 2: Make sure that the printer is connected to your network...............................148
Step 3: Check to see if the firewall software is blocking communication....................149
Step 4: Make sure the printer is online and ready......................................................150
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................150
Step 6: Make sure the HP Network Devices Support service is running
(Windows only)...........................................................................................................151
Step 7: Add hardware addresses to a wireless access point (WAP)..........................151
Configure your firewall to work with printers...........................................................................152
Solve printer management problems......................................................................................153
EWS cannot be opened....................................................................................................154
Troubleshoot installation issues.............................................................................................155
Hardware installation suggestions....................................................................................155
Hardware tips..............................................................................................................155
Make sure the ink cartridges are correctly installed...................................................155
HP software installation suggestions................................................................................156
Solve network problems...................................................................................................157
Understand the Printer Status Report....................................................................................158
5
Understand the network configuration page...........................................................................159
Clear jams...............................................................................................................................161
Clear paper jams..............................................................................................................161
Avoid paper jams..............................................................................................................163
A Technical information
Warranty information..............................................................................................................164
Hewlett-Packard limited warranty statement....................................................................165
Ink cartridge warranty information....................................................................................166
Printer specifications..............................................................................................................167
Physical specifications......................................................................................................167
Printer features and capacities.........................................................................................167
Processor and memory specifications..............................................................................168
System requirements........................................................................................................168
Network protocol specifications........................................................................................168
Embedded Web server specifications..............................................................................169
Media specifications.........................................................................................................169
Understand specifications for supported media.........................................................169
Set minimum margins.................................................................................................173
Guidelines for two-sided (duplex) printing............................................................174
Print resolution..................................................................................................................174
Copy specifications...........................................................................................................174
Fax specifications.............................................................................................................175
Scan specifications...........................................................................................................176
HP Web site specifications...............................................................................................176
Operating environment.....................................................................................................176
Electrical requirements.....................................................................................................176
Acoustic emission specification........................................................................................177
Memory card specifications..............................................................................................177
Regulatory information...........................................................................................................178
FCC statement..................................................................................................................179
Notice to users in Korea...................................................................................................179
VCCI (Class B) compliance statement for users in Japan................................................179
Notice to users in Japan about the power cord................................................................180
Noise emission statement for Germany...........................................................................180
LED indicator statement...................................................................................................180
Gloss of housing of peripheral devices for Germany........................................................180
Notice to users of the U.S. telephone network: FCC requirements..................................181
Notice to users of the Canadian telephone network.........................................................182
Notice to users in the European Economic Area..............................................................183
Notice to users of the German telephone network...........................................................183
Australia wired fax statement...........................................................................................183
Regulatory information for wireless products...................................................................183
Exposure to radio frequency radiation........................................................................184
Notice to users in Brazil..............................................................................................184
Notice to users in Canada..........................................................................................184
Notice to users in Taiwan...........................................................................................184
European Union regulatory notice..............................................................................185
Regulatory model number................................................................................................185
Declaration of conformity..................................................................................................186
6
Contents
Environmental product stewardship program.........................................................................188
Paper use.........................................................................................................................188
Plastics.............................................................................................................................188
Material safety data sheets...............................................................................................188
Recycling program............................................................................................................188
HP inkjet supplies recycling program...............................................................................188
Disposal of waste equipment by users in private households in the European Union.....189
Power consumption..........................................................................................................190
Chemical Substances.......................................................................................................190
RoHS notices (China only)...............................................................................................190
Third-party licenses................................................................................................................191
HP Officejet 6500A (E710) e-All-in-One series................................................................191
B HP supplies and accessories
Order printing supplies online.................................................................................................197
Supplies..................................................................................................................................197
Ink cartridges....................................................................................................................197
HP media..........................................................................................................................198
C Additional fax setup
Set up faxing (parallel phone systems)..................................................................................199
Choose the correct fax setup for your home or office.......................................................200
Case A: Separate fax line (no voice calls received).........................................................202
Case B: Set up the printer with DSL.................................................................................203
Case C: Set up the printer with a PBX phone system or an ISDN line.............................204
Case D: Fax with a distinctive ring service on the same line............................................204
Case E: Shared voice/fax line..........................................................................................205
Case F: Shared voice/fax line with voice mail..................................................................206
Case G: Fax line shared with computer modem (no voice calls received).......................207
Set up the printer with a computer dial-up modem.....................................................208
Set up the printer with a computer DSL/ADSL modem..............................................209
Case H: Shared voice/fax line with computer modem......................................................210
Shared voice/fax with computer dial-up modem.........................................................210
Shared voice/fax with computer DSL/ADSL modem..................................................212
Case I: Shared voice/fax line with answering machine....................................................213
Case J: Shared voice/fax line with computer modem and answering machine................214
Shared voice/fax line with computer dial-up modem and answering machine...........215
Shared voice/fax line with computer DSL/ADSL modem and answering machine.. ..217
Case K: Shared voice/fax line with computer dial-up modem and voice mail..................218
Serial-type fax setup...............................................................................................................220
Test fax setup.........................................................................................................................221
D Network setup
Change basic network settings...............................................................................................222
View and print network settings........................................................................................222
Turn the wireless radio on and off....................................................................................222
Change advanced network settings.......................................................................................222
Set link speed...................................................................................................................223
View IP settings................................................................................................................223
Change IP settings...........................................................................................................223
Reset network settings.....................................................................................................223
7
Set up the printer for wireless communication........................................................................223
To set up a wireless communication using the Wireless Setup Wizard...........................224
Understand 802.11 wireless network settings..................................................................224
Test the wireless connection............................................................................................225
Change the connection method........................................................................................225
Guidelines for ensuring wireless network security............................................................226
To add hardware addresses to a WAP.......................................................................226
Other guidelines.........................................................................................................226
Guidelines for reducing interference on a wireless network.............................................227
Uninstall and reinstall the HP software...................................................................................227
E Printer management tools
HP printer software (Windows)...............................................................................................229
HP Utility (Mac OS X).............................................................................................................229
Embedded Web server...........................................................................................................229
About cookies...................................................................................................................230
To open the embedded Web server.................................................................................230
Index............................................................................................................................................237
8
1 Get started
This guide provides details about how to use the printer and how to resolve problems.
Accessibility
•
•
Eco-Tips
•
Understand the printer parts
•
Use the printer control panel
•
Finding the printer model number
•
HP Digital Solutions
•
Select print media
•
Load an original on the scanner glass
•
Load an original in the automatic document feeder (ADF)
•
Load media
•
Insert a memory card
•
Install the accessories (some models only)
•
Maintain the printer
•
Turn off the printer
NOTE: If you are using the printer with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features
might not be available. For more information, see
Accessibility
Operating system compatibility.
The printer provides a number of features that make it accessible for people with
disabilities.
Visual
The HP software provided with the printer is accessible for users with visual
impairments or low vision by using your operating system's accessibility options and
features. The software also supports most assistive technology such as screen
readers, Braille readers, and voice-to-text applications. For users who are color blind,
colored buttons and tabs used in the HP software and on the printer control panel have
simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed
through keyboard commands. The HP software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product
accessibility, visit HP's Web site at
For accessibility information for Mac OS X, visit the Apple Web site at
accessibility.
www.hp.com/accessibility.
www.apple.com/
Get started 9
Chapter 1
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. HP has
provided the Eco-Tips below to help you focus on ways to assess and reduce the
impact of your printing choices. In addition to specific features in this printer, please
visit the HP Eco Solutions Web site for more information on HP's environmental
initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
• Duplex printing: Use Paper-saving Printing to print two-sided documents with
multiple pages on same sheet to reduce paper usage. For more information, see
Print on both sides (duplexing).
• Energy Savings Information: To determine the ENERGY STAR® qualification
status for this printer, see
Power consumption.
• Recycled Materials: For more information regarding recycling of HP products,
please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Understand the printer parts
This section contains the following topics:
Front view
•
•
Printing supplies area
•
Back view
Front view
1
2
3
4
5
6
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7 Main tray
8 Scanner glass
9 Scanner backing
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Back view
1 Cartridge access door
2 Ink cartridges
5
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Understand the printer parts 11
Chapter 1
1 Universal serial bus (USB) port
2 Ethernet port
3 Power input
4 1-LINE (fax)
2-EXT (phone)
5 Rear access cover (some models only)
6 Automatic duplexer (some models only)
Use the printer control panel
This section contains the following topics:
Overview of buttons and lights
•
•
Control-panel display icons
Change printer settings
•
Overview of buttons and lights
The following diagram and related table provide a quick reference to the printer control
panel features.
Label Name and Description
1Home: Press this to return to the Home screen from any other screen.
2 Color display: Touch the icon on the color display to choose a printer function.
3Help: Opens the Help screen.
4 Keypad: Use the keypad to enter numbers and text.
12 Get started
(continued)
Label Name and Description
5 Wireless light: The light is on when the wireless radio is on (some models only).
6 Cancel: Stops a job, exits a screen, or exits settings.
7 Right arrow: Navigates through settings in the screens.
8 Back: Touch this to return to the previous screen.
9 Left arrow: Navigates through settings in the screens.
Control-panel display icons
Icon Purpose
Shows that a wired network connection exists.
Shows that a wireless network connection exists. The signal strength is
indicated by the number of curved lines. This is for infrastructure mode. For
more information, see
Displays screen where you can see information about the ink cartridges,
including fill levels. This icon has a red border when an ink cartridge needs
attention.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.
Displays screen where you can make copies or select other options.
Set up the printer for wireless communication.
Displays screen where you can make a fax, or choose fax settings.
Displays a screen where you can make a scan, or change scan settings.
Displays the Photo screen for selecting options.
Use the printer control panel 13
Chapter 1
(continued)
Icon Purpose
Displays the Setup screen for generating reports, changing fax and other
maintenance settings, and accessing the Help screen. The topic that you
select from the Help screen opens a help window on your computer screen.
Displays the Network screen for selecting options.
Change printer settings
Use the control panel to change the printer’s mode and settings, print reports, or get
help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer
settings using HP software tools available on your computer, such as the HP printer
software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more
information about these tools, see
This section contains the following topics:
Select the mode
•
Change printer settings
•
Printer management tools.
Select the mode
The home screen of the control-panel display shows the available modes for the
printer.
To select a mode, touch the left arrow or the right arrow to see the available
modes, and then touch the icon to select the desired mode. Follow the prompts on the
control-panel display to complete the job. The control-panel display returns to the home
screen when the job is finished.
This section contains the following topics:
To select a different mode
•
•
To change settings for a mode
To select a different mode
Touch
(Back) button to return to the main menu. Touch left arrow or right arrow
to scroll through the available modes, and then touch the icon to select the mode
you want to use.
To change settings for a mode
1. After selecting a mode, touch the arrow buttons to scroll through the available
settings, and then touch the setting you want to change.
2. Follow the prompts on the display to change the settings, and then touch Done.
NOTE: Use (Back) button to return to the previous menu.
14 Get started
Change printer settings
To change the printer settings or print reports, use the options available in the Setup
screen:
1. Touch right arrow
2. Touch the arrows to scroll through the screens.
3. Touch the screen items to select screens or options.
NOTE: Use the button to return to the previous menu.
, and then touch Setup.
Finding the printer model number
In addition to the model name that appears on the front of the printer, this printer has a
specific model number. Use this number to obtain support and to identify the supplies
and accessories available for your printer.
The model number is printed on a label located inside the printer, near the ink
cartridges area.
HP Digital Solutions
The printer includes a collection of digital solutions that can help you simplify and
streamline your work.
Scan to Computer
Using the printer, you can simply walk up to the printer, touch a button on the printer’s
control panel, and either scan documents directly to a computer or quickly share them
with business partners as e-mail attachments.
For more information, see
HP Digital Fax (Fax to PC and Fax to Mac)
Never lose important faxes misplaced within a stack of paper pages again!
Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly
to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your
faxes easily and also eliminate the hassle of dealing with bulky paper files.
In addition, you can turn off fax printing altogether — saving money on paper and ink,
as well as helping reduce paper consumption and waste.
For more information, see
Mac).
Scan.
Receive faxes to your computer (Fax to PC and Fax to
Select print media
The printer is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
Select print media 15
Chapter 1
print quality. Visit the HP Web site at www.hp.com for more information about HP
media.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks and dry faster than ordinary plain
papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.
This section contains the following topics:
Recommended papers for printing and copying
•
•
Recommended papers for photo printing
Tips for selecting and using media
•
Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Superior Inkjet
Paper
HP Bright White Inkjet
Paper
HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces
HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for
HP Office Recycled
Paper
HP Premium
Presentation Paper
HP Professional Paper
HP Premium Inkjet
Transparency Film
These papers are glossy-coated or matte-coated on both sides for
two-sided use. They are the perfect choice for near-photographic
reproductions and business graphics for report covers, special
presentations, brochures, mailers, and calendars.
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It
features ColorLok Technology for less smearing, bolder blacks and
vivid colors.
documents that look and feel more substantial than documents
printed on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks and vivid colors. It is
acid-free for longer lasting documents.
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks and vivid
colors. It is acid-free for longer lasting documents
HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
smearing, bolder blacks and vivid colors. It is acid-free for longer
lasting documents.
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports and newsletters. They are
heavyweight for an impressive look and feel.
HP Premium Inkjet Transparency Film makes your color
presentations vivid and even more impressive. This film is easy to
use and handle and dries quickly without smudging.
16 Get started
(continued)
HP Advanced Photo
Paper
HP Everyday Photo
Paper
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
15 cm (4 x 6 inch), 13x18 cm (5 x7 inch) and two finishes – glossy or
soft gloss (satin matte). It is acid-free for longer lasting documents.
Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo paper dries
quickly for easy handling. Get sharp, crisp images when you use this
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x11
inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting
documents.
the ideal solution for creating custom T-shirts from your digital photos.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
select your country/region, follow the prompts to select your printer, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English
only.
Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
This thick photo paper features an instant-dry finish for easy handling without
smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look
and feel comparable to a store processed photo. It is available in several sizes,
including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two
finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo
printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp
images when you use this paper with any inkjet printer. Available in semi-gloss finish in
8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting
documents.
HP Photo Value Packs
HP Photo Value Packs conveniently package Original HP ink cartridges and HP
Advanced Photo Paper to save you time and take the guesswork out of printing
affordable professional photos with your HP printer. Original HP inks and HP Advanced
Photo Paper have been designed to work together so your photos are long lasting and
vivid, print after print. Great for printing out an entire vacation’s worth of photos or
multiple prints to share.
Select print media 17
Chapter 1
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
select your country/region, follow the prompts to select your printer, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English
only.
Tips for selecting and using media
For the best results, observe the following guidelines.
• Always use media that conforms to the printer specifications. For more information,
Media specifications.
see
• Load only one type of media at a time into a tray or automatic document feeder
(ADF).
• When loading the trays and ADF, make sure the media is loaded correctly. For
more information, see
feeder (ADF).
• Do not overload the tray or ADF. For more information, see
• To prevent jams, poor print quality, and other printing problems, avoid loading the
following media in the trays or ADF:
◦ Multipart forms
◦ Media that is damaged, curled, or wrinkled
◦ Media with cutouts or perforations
◦ Media that is heavily textured, embossed, or does not accept ink well
◦ Media that is too lightweight or stretches easily
◦ Media that contains staples or clips
Load media or Load an original in the automatic document
Media specifications.
NOTE: To scan, copy, or fax documents that contain pages that do not
conform to these guidelines, use the scanner glass. For more information, see
Load an original on the scanner glass.
Load an original on the scanner glass
You can copy, scan, or fax up to Letter- or A4-size originals by loading them on the
glass.
NOTE: Many of the special features do not work correctly if the glass and lid
backing are not clean. For more information, see
To load an original on the scanner glass
Use these steps to load an original on the scanner glass.
1. Lift the scanner lid.
2. Load your original print-side down.
TIP: For more help on loading an original, refer to the engraved guides along
the edge of the glass.
18 Get started
Maintain the printer.
3. Close the lid.
Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size
document by placing it in the automatic document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your
photos.
NOTE: Two-sided Legal-size documents cannot be scanned, copied, or faxed
using the ADF.
NOTE: Some features, such as the Fit to Page copy feature, do not work when
you load your originals in the ADF. You must load your originals on the glass.
The document feeder tray holds a maximum of 35 sheets of plain paper.
To load an original in the document feeder tray
Use these steps to load a document in the automatic document feeder.
1. Load your original, print-side up, into the document feeder tray. Place the pages so
that the top edge of the document goes in first. Slide the media into the automatic
document feeder until you hear a tone or see a message on the display indicating
that the loaded pages were detected.
TIP: For more help on loading originals in the automatic document feeder,
refer to the diagram engraved in the document feeder tray.
Load an original in the automatic document feeder (ADF) 19
Chapter 1
2. Slide the width guides inward until they stop at the left and right edges of the
media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the printer.
Load media
This section provides instructions for loading media into the printer.
This section contains the following topics:
Load standard-size media
•
Load envelopes
•
•
Load cards and photo paper
•
Load transparencies
Load custom-size media
•
Load standard-size media
To load media
Use these instructions to load standard media.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
20 Get started
3. Insert the media print-side down along the right of the main tray. Make sure the
media aligns with the right and back edges of the tray and does not exceed the line
marking in the tray.
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HP Officejet 6500B Plus e-All-in-One
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load media 21
Chapter 1
Load envelopes
To load envelopes
Use these instructions to load an envelope
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
3. Load envelopes according to the graphic. Make sure the stack of envelopes does
not exceed the line marking in the tray.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
NOTE: Do not load paper while the printer is printing.
Load cards and photo paper
To load cards and photo paper
Use these instructions to load photo paper.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
22 Get started
3. Insert the media print-side down along the right of the main tray. Make sure the
media aligns with the right and back edges of the tray and does not exceed the line
marking in the tray. If the photo paper has a tab along one edge, make sure the tab
is pointing towards the front of the printer.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load transparencies
To load transparencies
Use these instructions to load transparencies.
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
3. Insert the transparencies, rough-side or print-side down, along the right of the main
tray. Make sure the adhesive strip is pointing towards the back of the printer and
that the stack of transparencies aligns with the right and back edges of the tray.
Also, make sure the stack does not exceed the line marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Load media 23
Chapter 1
Load custom-size media
To load cards and photo paper
Use these instructions to load custom-size media.
CAUTION: Use only custom-size media that is supported by the printer. For more
information, see
1. Lift the output tray.
2. Slide the paper width guide out as far as possible.
3. Insert the media print-side down along the right of the main tray. Make sure the
media aligns with the right and back edges of the tray and does not exceed the line
marking in the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the media guides in the tray to adjust them for the media size that you have
loaded.
5. Lower the output tray.
6. Pull out the tray extender.
Media specifications.
Insert a memory card
If your digital camera uses a memory card to store photos, you can insert the memory
card into the printer to print or save your photos.
CAUTION: Attempting to remove a memory card while it is being accessed can
damage files on the card. You can safely remove a card only when the photo light
is not blinking. Also, never insert more than one memory card at a time as this can
also damage files on the memory cards.
NOTE: The printer does not support encrypted memory cards.
For more information on the supported memory cards, see Memory card specifications.
To insert a memory card
1. Turn the memory card so that the label faces up, and the contacts are facing the
printer.
2. Insert the memory card into the corresponding memory card slot.
NOTE: You cannot insert more than one memory card in the printer.
24 Get started
Install the accessories (some models only)
This section contains the following topics:
•
Install the duplexer
•
Turn on accessories in the printer driver
Install the duplexer
You can print on both sides of a sheet of paper automatically. For information on using
the duplexer, see
To install the duplexer
▲ Angle the duplexer to the left side of the printer. Push in the right side of the
duplexer until it clicks.
Turn on accessories in the printer driver
• To turn on accessories on Windows computers
•
To turn on accessories on Macintosh computers
Print on both sides (duplexing).
To turn on accessories on Windows computers
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties.
3. Select the Device Settings tab. Click the accessory that you want to turn on, click
Installed from the drop-down menu, and then click OK.
To turn on accessories on Macintosh computers
The Mac OS automatically turns on all accessories in the printer driver when you install
the printer software. If you add a new accessory, follow these steps:
Mac OS X
1. Open the System Preferences and then select Print & Fax.
2. Click Options & Supplies.
3. Click the Driver tab.
4. Select the options you want to install, and then click OK.
Install the accessories (some models only) 25
Chapter 1
Maintain the printer
This section provides instructions for keeping the printer in top working condition.
Perform these maintenance procedures as necessary.
Clean the scanner glass
•
Clean the exterior
•
•
Clean the automatic document feeder (ADF)
Clean the scanner glass
NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame
can slow down performance, degrade the quality of scans, and affect the accuracy
of special features such as fitting copies to a certain page size.
To clean the scanner glass
1. Turn the printer off. For more information, see
2. Lift the scanner lid.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner. Dry the glass with a dry, soft, lint-free cloth.
Turn off the printer.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
CAUTION: Do not spray the glass cleaner directly on the glass. If too much
glass cleaner is applied, the cleaner could leak under the glass and damage the
scanner.
4. Close the scanner lid, and turn on the printer.
Clean the exterior
WARNING! Before cleaning the printer, turn off the power and unplug the power
cord from the electrical socket.
26 Get started
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The
exterior of the printer does not require cleaning. Keep fluids away from the interior of
the printer, as well as from the printer control panel.
Clean the automatic document feeder (ADF)
If the automatic document feeder picks up multiple pages or if it does not pick up plain
paper, you can clean the rollers and separator pad. Lift the automatic document feeder
cover to access the pick assembly inside the automatic document feeder, clean the
rollers or separator pad, and then close the cover.
If you have lines or dust appearing on scanned documents or faxes, clean the plastic
strip in the ADF.
To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3).
1 Automatic document feeder cover
2Rollers
3 Separator pad
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
4. Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using
isopropyl (rubbing) alcohol.
5. Close the cover of the automatic document feeder.
Maintain the printer 27
Chapter 1
To clean the plastic strip inside the automatic document feeder
Use these instructions to clean the plastic strip inside the ADF.
1. Turn off the printer and unplug the power cord. For more information, see
Turn off
the printer.
NOTE: Depending how long the printer is unplugged, the date and time might
be erased. You might need to reset the date and time when you plug the power
cord back in.
2. Lift the cover of the automatic document feeder until it stops, and then gently pry
the cover to release the catch.
3. Continue lifting the automatic document feeder cover to the vertical position.
4. Lift the automatic document feeder mechanism.
28 Get started
5. Clean the plastic strip with a soft cloth or sponge slightly moistened with a
nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride
on the plastic strip, since they can damage it. Do not place or spray liquid
directly on the plastic strip. The liquid might seep inside and damage the
printer.
6. Gently lower the automatic document feeder mechanism to avoid dislodging the
plastic strip, and then close the cover of the automatic document feeder.
7. Plug in the power cord, and then turn on the printer.
NOTE: If you still see dust or lines on scans after cleaning the plastic strip, you
may need to order a new plastic strip. For more information, see
Turn off the printer
Turn the printer off by pressing the (power) button located on the printer. Wait until
the power light turns off before unplugging the power cord or turning off a power strip. If
you turn the printer off incorrectly, the print carriage might not return to the correct
position causing problems with the ink cartridges and print quality issues.
HP support.
Turn off the printer 29
2Print
Most print settings are automatically handled by the software application. Change the
settings manually only when you want to change print quality, print on specific types of
paper, or use special features. For more information about selecting the best print
media for your documents, see
Choose a print job to continue:
Select print media.
Print documents
Print brochures
Print on envelopes
Print photos
Print on special and custom-size paper
Print documents
NOTE: With certain types of paper, you can print on both sides of a sheet of paper
(called “two-sided printing” or “duplex printing”). For more information, see
both sides (duplexing).
NOTE: You can print from anywhere by using HP's ePrint feature. For more
information, see
Follow the instructions for your operating system.
Print documents (Windows)
•
Print documents (Mac OS X)
•
30 Print
Print borderless documents
Print on
HP ePrint.
Print documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type,
paper size, and quality settings on the Paper/Quality tab. To print in black and
white, click the Advanced tab, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing.
Print documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Change the print settings for the option provided in the pop-up menus, as
appropriate for your project.
NOTE: Click the blue disclosure triangle next to the Printer selection to
expand the print dialog box and access these options.
5. Click Print to begin printing.
Print brochures
NOTE: You can print from anywhere by using HP's ePrint feature. For more
information, see
Follow the instructions for your operating system.
Print brochures (Windows)
•
Print brochures (Mac OS X)
•
Print brochures (Windows)
NOTE: To set print settings for all print jobs, make the changes in the HP software
provided with the printer. For more information on the HP software, see
management tools.
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printerProperties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
HP ePrint.
Printer
Print brochures 31
Chapter 2
5. Change the paper orientation on the Layout tab, and paper source, media type,
paper size, and quality settings on the Paper/Quality tab. To print in black and
white, click the Advanced tab, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing.
Print brochures (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Click Paper Type/Quality from the pop-up menu (located below the Orientation
setting), and then select the following settings:
• Paper Type: the appropriate brochure paper type
• Quality: Normal or Best
NOTE: Click the blue disclosure triangle next to the Printer selection to
access these options.
5. Select any other print settings that you want, and then click Print to begin printing.
Print on envelopes
When choosing envelopes, avoid envelopes that have a very slick finish, self-stick
adhesives, clasps, or windows. Also, avoid envelopes with thick, irregular, or curled
edges, or areas that are wrinkled, torn, or otherwise damaged.
Make sure the envelopes you load in the printer are tightly constructed and that the
folds are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation
available with the software program you are using.
Follow the instructions for your operating system.
Print on envelopes (Windows)
•
•
Print on envelopes (Mac OS X)
Print on envelopes (Windows)
1. Load envelopes in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. On the Layout tab, change the orientation to Landscape.
32 Print
6. Click the Paper/Quality tab, and then select the appropriate envelope type from
the Paper Size drop-down list.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. Click OK, and then click Print or OK to begin printing.
Print on envelopes (Mac OS X)
1. Load envelopes in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Click the appropriate envelope size in the Paper Size pop-up menu.
5. Select the Orientation option.
NOTE: Click the blue disclosure triangle next to the Printer selection to
access these options.
6. Select any other print settings that you want, and then click Print to begin printing.
Print photos
Do not leave unused photo paper in the input tray. The paper might start to curl, which
could reduce the quality of your printout. Photo paper should be flat before printing.
Follow the instructions for your operating system.
Print photos on photo paper (Windows)
•
•
Print photos on photo paper (Mac OS X)
Print photos from a memory device
•
•
Print DPOF photos
Print photos on photo paper (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. To print the photo in black and white, click the Advanced tab and then change the
Print in Grayscale option.
6. Click OK, and then click Print or OK to begin printing.
Print photos on photo paper (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
Print photos 33
Chapter 2
4. Click Paper Type/Quality from the pop-up menu (located below the Orientation
setting), and then select the following settings:
• Paper Type: The appropriate photo paper type
• Quality: Best or Maximum dpi
NOTE: Click the blue disclosure triangle next to the Printer selection to
access these options.
5. Select the appropriate Photo Fix options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: automatically focuses the image; moderately adjusts image sharpness.
6. To print the photo in black and white, click Grayscale from the Color pop-up menu,
and then select one of the following options:
• High Quality: uses all the available colors to print your photo in grayscale. This
creates smooth and natural shades of gray.
• Black Print Cartridge Only: uses black ink to print your photo in grayscale.
The gray shading is created by varying patterns of black dots, which might
result in a grainy image.
7. Select any other print settings that you want, and then click Print to begin printing.
Print photos from a memory device
The Select Photos function is only available if the memory card does not contain
DPOF content.
To print selected photos
1. Insert your memory card into the appropriate slot on the printer. The Photo screen
appears on the control panel display.
2. Touch View & Print. The photos are displayed.
3. Do one of the following.
a. Touch Select All.
b. Touch Settings to make changes to layout, paper type, or date stamp, and
then select Done.
c. Touch Print. The preview screen appears. You have options on this screen to
adjust the settings or add more photos. Touch the right and left arrows to
preview all photos.
d. Touch Print to print all the photos on the memory card.
34 Print
- or a. Touch a photo you want to print. The photo enlarges and gives you several
editing options.
• Touch the up and down arrows to specify the number of copies you want to
• Touch the Full Screen icon to enlarge the photo to fill the screen.
• Touch Edit to make changes to the photo before printing, such as Rotate,
b. When you are finished making changes to the photo, touch Done. The preview
image of the selected photo appears.
c. Touch one of the following options.
• Touch Add More to select and edit more photos.
• Touch Settings to make changes to the way the photos are printed, such
• Touch Print to print the selected photos.
Print DPOF photos
Camera-selected photos are photos you marked for printing with your digital camera.
Depending on your camera, the camera might identify page layout, number of copies,
rotation, and other print settings.
The printer supports the Digital Print Order Format (DPOF) file format 1.1, so you do
not have to reselect the photos to print.
When you print camera-selected photos, the printer's print settings do not apply; the
DPOF settings for page layout and number of copies override those of the printer.
print.
Crop, and Red Eye Removal.
as layout, paper type, and date stamp, and then select Done.
NOTE: Not all digital cameras enable you to tag your photos for printing. See the
documentation that came with your digital camera to see if your camera supports
DPOF file format 1.1.
To print camera-selected photos using the DPOF standard
1. Insert your memory card into the appropriate slot on the printer.
2. When prompted, do one of the following:
• Touch OK to print all DPOF-tagged photos.
• Touch No to bypass DPOF printing.
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before
printing the document. If not, set the size in the printer driver. You might need to
reformat existing documents to print them correctly on custom-size paper.
Use only custom-size paper that is supported by the printer. For more information, see
Media specifications.
NOTE: Defining custom-size media sizes is only available in the HP printing
software in Mac OS X.
Print on special and custom-size paper 35
Chapter 2
NOTE: With certain types of paper, you can print on both sides of a sheet of paper
(called “two-sided printing” or “duplex printing”). For more information, see
both sides (duplexing).
Follow the instructions for your operating system.
Print on special or custom-size paper (Mac OS X)
•
•
Set up custom sizes (Mac OS X)
Print on special or custom-size paper (Mac OS X)
NOTE: Before you can print on custom-size paper, you must set up the custom
size in the HP software provided with the printer. For instructions, see
custom sizes (Mac OS X).
1. Load the appropriate paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Under Destination Paper Size, click Scale to fit paper size, and then select the
custom size.
Select any other print settings that you want, and then click Print to begin printing.
5. Change any other settings, and then click Print to begin printing.
Set up custom sizes (Mac OS X)
1. From the File menu in your software application, click Print.
2. Select the desired printer in the Format for pop-up menu.
3. Select Manage Custom Sizes in the Paper Size pop-up menu.
4. Click the + on the left side of the screen, double-click Untitled, and type a name for
the new, custom size.
5. In the Width and Height boxes, type the dimensions, and then set the margins if
you want to customize them.
6. Click OK.
Print on
Set up
Print borderless documents
Borderless printing lets you print to the edges of certain photo media types and a range
of standard media sizes.
NOTE: Before printing a borderless document, open the file in a software
application and assign the image size. Make sure the size corresponds to the
media size on which you are printing the image.
NOTE: Not all applications support borderless printing.
Follow the instructions for your operating system.
Print borderless documents (Windows)
•
•
Print borderless documents (Mac OS X)
36 Print
Print borderless documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. Click Print Borderless from the Borderless Printing option.
7. Click the Paper/Qualtiy tab. Select the appropriate paper type from the Media
drop-down list.
8. Click OK, and then click Print or OK to begin printing.
Print borderless documents (Mac OS X)
NOTE: Follow these instructions to enable borderless printing.
Mac OS 10.6. Under Paper Type/Quality, click to select the Print Borderless
check box and adjust theBorderless Expansion setting as needed.
1. Load paper in the tray. For more information, see Load media.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
4. Click Paper Type/Quality from the pop-up menu (located below the Orientation
setting), and then select the following settings:
• Paper Type: The appropriate paper type
• Quality: Best or Maximum dpi
5. If necessary, select the appropriate Photo Fix options:
6. Select any other print settings that you want, and then click Print to begin printing.
HP ePrint
With HP ePrint, you can print from email connected mobile phones, netbooks, or other
mobile devices—anywhere, anytime. Using your mobile device service and the
printer’s Web Services, you can print documents to a printer that could be sitting next
to you or sitting thousands of miles away.
To use the HP ePrint service, you need to have the following components:
• An HP ePrint-enabled printer that is connected to the Internet (either using an
• A device that has a functioning email capability
NOTE: Click the blue disclosure triangle next to the Printer selection to
access these options.
• Off: applies no HP Real Life Technologies to the image.
• Basic: automatically focuses the image; moderately adjusts image sharpness.
Ethernet cable or wireless connection)
HP ePrint 37
Chapter 2
Follow the instructions on the printer’s control panel to enable and set up the printer’s
Web Services. For more information, see
www.hp.com/go/ePrintCenter.
Print on both sides (duplexing)
You can print on both sides of a sheet of media either manually or automatically, by
using the duplexer.
NOTE: The printer driver does not support manual duplexing. Two-sided printing
requires an HP Automatic Two-sided Printing Accessory (duplexer) to be installed
on the printer.
This section contains the following topics:
Guidelines for printing on both sides of a page
•
•
Perform duplexing
Guidelines for printing on both sides of a page
• Always use media that conforms to the printer specifications. For more information,
see
Media specifications.
• Specify two-sided printing options in your application or in the printer driver.
• Do not print on both sides of transparencies, envelopes, photo paper, glossy
media, or paper lighter than 16 lb bond (60 g/m
2
). Jams might occur with these media types.
m
• Several kinds of media require a specific orientation when you print on both sides
of a page. These include letterhead, preprinted paper, and paper with watermarks
and prepunched holes. When you print from a computer running Windows, the
printer prints the first side of the media first. Load the media with the print side
facing down.
• For auto-duplexing, when printing finishes on one side of the media, the printer
holds the media and pauses while the ink dries. Once the ink dries, the media is
pulled back into the printer and the second side is printed. When printing is
complete, the media is dropped onto the output tray. Do not grab it before printing
is complete.
• You can print on both sides of supported custom-sized media by turning the media
over and feeding it into the printer again. For more information, see
specifications.
2
) or heavier than 28 lb bond (105 g/
Media
Perform duplexing
NOTE: You can perform manual duplexing by first printing only the odd pages,
flipping the pages over, and then printing only the even pages. For more
information, see
To print automatically on both sides of a page (Windows)
1. Load the appropriate media. For more information, see
both sides of a page and Load media.
2. Make sure the duplexer is installed correctly. For more information, see
duplexer.
38 Print
Guidelines for printing on both sides of a page.
Guidelines for printing on
Install the
3. With a document open, click Print on the File menu, and then select Layout and
select Print on Both Sides to set the duplex printing.
4. Change any other settings, and then click OK.
5. Print your document.
To print automatically on both sides of a page (Mac OS X)
NOTE: Follow these instructions to enable two-sided printing and to change
binding options.
Mac OS 10.5. Click Two-Sided Printing under Copies & Pages, and then select
the appropriate binding type.
Mac OS 10.6.On the print dialog box, click to select the Two-Sided check box next
to the Copies and Collated options. If the Two-Sided option is not available, verify
that the duplex accessory is enabled in the printer driver. Select the binding type on
the Layout panel.
1. Load the appropriate media. For more information, see Guidelines for printing on
both sides of a page and Load media.
2. Make sure the duplexer is installed correctly. For more information, see
Install the
duplexer.
3. Verify that you are using the correct printer and page size in the Page Setup.
4. On the File menu, click Print.
5. Select the option to print on both sides.
6. Change any other settings, and then click Print.
Print on both sides (duplexing) 39
3 Scan
You can use the printer’s control panel to scan documents, photos, and other originals
and send them to a variety of destinations, such as a folder on a computer. You can
also scan these originals from your computer using either the HP software provided
with the printer or TWAIN-compliant or WIA-compliant programs.
When scanning documents, you can use the HP software to scan documents into a
format that you can search, copy, paste, and edit.
NOTE: Some scan functions are only available after you install the HP software.
TIP: If you have problems scanning documents, see Solve scan problems
This section contains the following topics:
Scan an original
•
•
Scan using Webscan
Scanning documents as editable text
•
Scan an original
This section contains the following topics:
NOTE: Your printer and computer must be connected and turned on.
NOTE: If you are scanning an original from the printer control panel or from your
computer using a the HP printer software, the HP software provided with the printer
must also be installed and running on your computer prior to scanning.
NOTE: If you are scanning a borderless original, load the original on the scanner
glass, not the ADF.
• Scan to a computer
Scan to a memory card
•
Scan to a computer
To scan an original to a computer from the printer control panel
Use these steps to scan from the control panel.
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
2. Touch Scan, and then select Computer.
NOTE: Windows users: If your computer does not appear in the list of
destinations, you will need to restart your HP software's scan function on the
destination computer.
40 Scan
Load an original on the scanner glass or Load an
3. Touch Document Type to select the type of document you want to save. Make
changes to scan options, if needed.
4. Touch Start Scan.
To scan an original from HP printer software
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
2. On the computer, open the HP scanning software:
• Windows: From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select HP Scan.
• Mac OS X: Click the HP Utility icon in the Dock, click Applications, and then
double-click HP Scan 3.
3. To start the scan, click Scan.
NOTE: For more information, see the online Help provided with the scanning
software.
Scan to a memory card
To scan an original to a computer from the printer control panel
Use these steps to scan an original to a memory card.
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
2. Insert a memory card. For more information, see
3. Touch Scan, and then select Memory Device.
4. Touch Document Type to select the type of document you want to save. Make
changes to scan options, if needed.
5. Touch Start Scan.
Load an original on the scanner glass or Load an
Load an original on the scanner glass or Load an
Insert a memory card.
Scan using Webscan
Webscan is a feature of the embedded Web server that lets you scan photos and
documents from your printer to your computer using a Web browser. This feature is
available even if you did not install the printer software on your computer.
To scan using Webscan
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see Load an original on the scanner glass or
original on the scanner glass or Load an original in the automatic document feeder
(ADF).
2. Open the embedded Web server. For more information, see
server.
3. Click the Scan tab, click Webscan in the left pane, make selections for options,
and then click Start Scan.
Load an
Embedded Web
Scan using Webscan 41
Chapter 3
Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a
format that you can search, copy, paste, and edit. This allows you to edit letters,
newspaper clippings, and many other documents.
To ensure that the software can convert your documents successfully, do the following:
• Make sure the scanner glass or ADF window is clean.
When the printer scans the document, smudges or dust on the scanner glass or
ADF window can be scanned, as well, and can prevent the software from
converting the document to editable text.
• Make sure the document is loaded correctly.
When scanning documents as editable text from the ADF, the original must be
loaded into the ADF with the top forward and face up. When scanning from the
scanner glass, the original must be loaded with the top facing the right edge of the
scanner glass. Also, make sure the document is not skewed. For more information,
Load an original on the scanner glass or Load an original in the automatic
see
document feeder (ADF).
• Make sure the text on the document is clear.
To successfully convert the document to editable text, the original must be clear
and of high quality. The following conditions can cause the software to not convert
the document successfully:
◦ The text on the original is faint or wrinkled.
◦ The text is too small.
◦ The structure of the document is too complex.
◦ The text is tightly spaced. For example, if the text that the software converts
has missing or combined characters, "rn" might appear as "m."
◦ The text is on a colored background. Colored backgrounds can cause images
in the foreground to blend too much.
42 Scan
4Copy
You can produce high-quality color and grayscale copies on a variety of paper types
and sizes.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
printer's memory until the copying finishes. This can reduce the number of fax
pages stored in memory.
TIP: If you have problems scanning documents, see Solve copy problems.
This section contains the following topics:
Copy documents
•
Change copy settings
•
Copy documents
You can make quality copies from the printer control panel.
To copy documents
1. Make sure you have paper loaded in the main tray.
2. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
NOTE: If you are copying a photo, place the photo on the scanner glass face
down, as shown on the icon on the edge of the scanner glass.
Load an original on the scanner glass or Load an
3. Touch Copy.
4. Change any additional settings. For more information, see
5. To start the copy job, touch one of the following:
• Start Black: To select a black-and-white copy job.
• Start Color : To select a color copy job.
NOTE: If you have a color original, selecting the Black function produces a
black-and-white copy of the color original, while selecting the Color function
produces a full-color copy of the color original.
Change copy settings
You can customize copy jobs using the various settings available from the printer's
control panel, including the following:
• Number of copies
• Copy paper size
• Copy paper type
• Copy quality
Change copy settings
Copy 43
Chapter 4
• Lighter/Darker settings
• Resizing originals to fit on different paper sizes
You can use these settings for single copy jobs, or you can save settings to be used as
defaults for future jobs.
To change copy settings for a single job
1. Touch Copy.
2. Select the copy function settings you want to change.
3. Touch Start Black or Start Color.
To save the current settings as defaults for future jobs
1. Touch Copy.
2. Make any changes to the copy function settings, and then touch Settings.
3. Touch down arrow
, and then select Set As New Defaults .
4. Touch Yes, change defaults, and then select Done.
44 Copy
5Fax
You can use the printer to send and receive faxes, including color faxes. You can
schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly
and easily to frequently used numbers. From the printer control panel, you can also set
a number of fax options, such as resolution and the contrast between lightness and
darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly
for faxing. You might have already done this as part of the initial setup, by using
either the control panel or the HP software provided with the printer. You can verify
the fax is set up correctly by running the fax setup test from the control panel. For
more information on the fax test, see
TIP: If you have problems scanning documents, see Solve fax problems.
This section contains the following topics:
Send a fax
•
•
Receive a fax
•
Set up speed-dial entries
Change fax settings
•
•
Fax and digital phone services
•
Fax over Internet Protocol
Use reports
•
Test fax setup.
Send a fax
You can send a fax in a variety of ways. Using the printer control panel, you can send a
black-and-white or color fax. You can also send a fax manually from an attached
phone. This allows you to speak with the recipient before sending the fax.
This section contains the following topics:
Send a standard fax
•
Send a standard fax from the computer
•
•
Send a fax manually from a phone
•
Send a fax using monitor dialing
•
Send a fax from memory
Schedule a fax to send later
•
•
Send a fax to multiple recipients
•
Send a fax in Error Correction Mode
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using
the printer control panel.
NOTE: If you need printed confirmation that your faxes were successfully sent,
enable fax confirmation before sending any faxes.
Fax 45
Chapter 5
TIP: You can also send a fax manually from a phone or by using monitor dialing.
These features allow you to control the pace of your dialing. They are also useful
when you want to use a calling card to charge the call and you have to respond to
tone prompts while dialing.
To send a standard fax from the printer control panel
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
original in the automatic document feeder (ADF).
2. Touch Fax.
3. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, touch * repeatedly,
until a dash (-) appears on the display.
4. Touch Start Black or Start Color.
If the printer detects an original loaded in the automatic document feeder, it
sends the document to the number you entered.
TIP: If the recipient reports issues with the quality of the fax you sent, you can
try changing the resolution or contrast of your fax.
Send a standard fax from the computer
You can send a document on your computer as a fax, without printing a copy and
faxing it from the printer.
Load an original on the scanner glass or Load an
46 Fax
NOTE: Faxes sent from your computer by this method use the printer’s fax
connection, not your Internet connection or computer modem. Therefore, make
sure the printer is connected to a working telephone line and that the fax function is
set up and functioning correctly.
To use this feature, you must install the printer software using the installation program
provided on the HP software CD provided with the printer.
Windows
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
TIP: Select the printer that has “fax” in the name.
4. To change settings (such as choosing to send the document as a black fax or a
color fax), click the option that opens the printer Properties dialog box. Depending
on your software application, this option might be called Properties, Options,
Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further
settings for the fax, and then click Send Fax. The printer begins dialing the fax
number and faxing the document.
Mac OS X
1. Open the document on your computer that you want to fax.
2. From the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.
TIP: Select the printer that has “(Fax)” in the name.
4. Select Fax Recipients from the pop-up menu below the Orientation setting.
NOTE: Click the blue disclosure triangle next to the Printer selection to see
the pop-up menu.
5. Type the fax number and other information in the boxes provided, and then click
Add to Recipients.
6. Select the Fax Mode and any other fax options you want, and then click Send Fax
Now. The printer begins dialing the fax number and faxing the document.
Send a fax manually from a phone
Sending a fax manually allows you to make a phone call and talk with the recipient
before you send the fax. This is useful if you want to inform the recipient that you are
going to send them a fax before sending it. When you send a fax manually, you can
hear the dial tones, telephone prompts, or other sounds through the handset on your
telephone. This makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might
answer the phone, or the fax machine might take the call. If a person answers the
phone, you can speak with the recipient before sending the fax. If a fax machine
answers the call, you can send the fax directly to the fax machine when you hear the
fax tones from the receiving fax machine.
To send a fax manually from an extension phone
1. Load your original print-side down in the right-front corner of the glass or in the
ADF. For more information, see
Load an original on the scanner glass or Load an
original in the automatic document feeder (ADF).
2. Touch Fax.
3. Dial the number by using the keypad on the phone that is connected to the printer.
NOTE: Do not use the keypad on the control panel of the printer when
manually sending a fax. You must use the keypad on your phone to dial the
recipient's number.
Send a fax 47
Chapter 5
4. If the recipient answers the telephone, you can engage in a conversation before
sending your fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the
receiving fax machine. Proceed to the next step to transmit the fax.
5. When you are ready to send the fax, touch Start Black or Start Color.
NOTE: If prompted, select Send Fax.
If you were speaking with the recipient before sending the fax, inform the recipient
that they should press Start on their fax machine after they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can hang
up the telephone. If you want to continue speaking with the recipient, remain on the
line until the fax transmission is complete.
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the printer control panel as you would
dial a regular telephone. When you send a fax using monitor dialing, you can hear the
dial tones, telephone prompts, or other sounds through the speakers on the printer.
This enables you to respond to prompts while dialing, as well as control the pace of
your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the
printer might start sending fax tones too soon and cause your PIN not to be
recognized by the calling card service. If this is the case, you can create a speed
dial entry to store the PIN for your calling card.
NOTE: Make sure the volume is turned on, or you will not hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Start Black or Start Color.
If the printer detects an original loaded in the automatic document feeder, you will
hear a dial tone.
3. When you hear the dial tone, enter the number by using the keypad on the printer
control panel.
4. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling
card PIN stored as a speed dial, when prompted to enter your PIN, touch
(Speed Dial) to select the speed dial entry where you have your PIN
stored.
Your fax is sent when the receiving fax machine answers.
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory.
This feature is useful if the fax number you are trying to reach is busy or temporarily
unavailable. The printer scans the originals into memory and sends them once it is able
48 Fax
Load an original on the scanner
to connect to the receiving fax machine. After the printer scans the pages into memory,
you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Load your originals. For additional information, see
Load an original on the scanner
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Fax Settings.
3. Touch Scan and Fax.
4.
Enter the fax number by using the keypad, touch
(Speed Dial) to select a
speed dial, or touch
number.
5. Touch Start Fax.
The printer scans the originals into memory and sends the fax when the receiving
fax machine is available.
Schedule a fax to send later
You can schedule a black-and-white fax to be sent within the next 24 hours. This
enables you to send a black-and-white fax late in the evening, when phone lines are
not as busy or phone rates are lower, for example. The printer automatically sends
your fax at the specified time.
You can only schedule one fax to be sent at a time. You can continue to send faxes
normally, however, while a fax is scheduled.
NOTE: You can only send faxes in black-and-white.
To schedule a fax from the printer control panel
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Fax Settings.
3. Touch Send Fax Later.
4. Enter the send time by using the numeric keypad, touch AM or PM, and then select
Done.
5.
Enter the fax number by using the keypad, touch
speed dial, or touch
number.
6. Touch Start Fax.
The printer scans all pages and the scheduled time appears on the display. The fax
is sent at the scheduled time.
(Call History) to select a previously dialed or received
Load an original on the scanner
(Speed Dial) to select a
(Call History) to select a previously dialed or received
Send a fax 49
Chapter 5
To cancel a scheduled fax
1. Touch the Send Fax Later message on the display.
– OR –
Touch Fax, and then select Fax Settings.
2. Touch Cancel Scheduled Fax .
Send a fax to multiple recipients
You can send a fax to multiple recipients at once by grouping individual speed dial
entries into group speed dial entries.
To send a fax to multiple recipients using group speed dial
1. Load your originals. For additional information, see
glass or Load an original in the automatic document feeder (ADF).
2.
Touch Fax, touch
group you want to fax to.
3. Touch Start Black.
If the printer detects an original loaded in the automatic document feeder, it sends
the document to each number in the group speed dial entry.
NOTE: You can only use group speed dial entries to send faxes in black-andwhite. The printer scans the fax into memory then dials the first number. When
a connection is made, it sends the fax and dials the next number. If a number is
busy or not answering, the printer follows the settings for Busy Redial and No
Answer Redial. If a connection cannot be made, the next number is dialed and
an error report is generated.
Load an original on the scanner
(Speed Dial) to select a speed dial, and then select the
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by
detecting errors that occur during transmission and automatically requesting
retransmission of the erroneous portion. Phone charges are unaffected, or might even
be reduced, on good phone lines. On poor phone lines, ECM increases sending time
and phone charges, but sends the data much more reliably. The default setting is On.
Turn ECM off only if it increases phone charges substantially, and if you can accept
poorer quality in exchange for reduced charges.
Before turning the ECM setting off, consider the following. If you turn ECM off
• The quality and transmission speed of faxes you send and receive are affected.
•The Fax Speed is automatically set to Medium.
• You no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the Home screen, touch right arrow
2. Touch Fax Setup and then select Advanced Fax Setup.
3. Touch down arrow
4. Select On or Off.
50 Fax
, and then select Error Correction Mode.
, and then select Setup.
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer
option, you must receive faxes manually. If you turn on the Auto Answer option (the
default setting), the printer automatically answers incoming calls and receives faxes
after the number of rings that are specified by the Rings to Answer setting. (The
default Rings to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legalsize paper, the printer reduces the fax so that it fits on the paper that is loaded. If you
have disabled the Automatic Reduction feature, the printer prints the fax on two
pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
printer memory until the copying finishes. This can reduce the number of fax pages
stored in memory.
• Receive a fax manually
Set up backup fax
•
•
Reprint received faxes from memory
•
Poll to receive a fax
•
Forward faxes to another number
Set the paper size for received faxes
•
•
Set automatic reduction for incoming faxes
•
Block unwanted fax numbers
Receive faxes to your computer (Fax to PC and Fax to Mac)
•
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax
while you are still connected. This is referred to as manual faxing. Use the instructions
in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
• Directly connected to the printer (on the 2-EXT port)
• On the same phone line, but not directly connected to the printer
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the printer answers. Or, turn off the Auto Answer setting so
that the printer does not automatically answer incoming calls.
Receive a fax 51
Chapter 5
4. If you are currently on the phone with the sender, instruct the sender to press Start
on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Touch Fax, and then select Start Black or Start Color.
b. After the printer begins to receive the fax, you can hang up the phone or remain
on the line. The phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to
store all the faxes it receives, only the faxes it receives while the printer is in an error
condition, or none of the faxes it receives.
The following backup fax modes are available:
On The default setting. When backup fax is On, the printer stores all received
On Error Only Causes the printer to store faxes in memory only if an error condition
Off Faxes are never stored in memory. For example, you might want to turn
faxes in memory. This enables you to reprint up to eight of the most
recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed
faxes as it receives new faxes. If the memory becomes full of unprinted
faxes, the printer stops answering incoming fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed
color photo, it might not be stored in memory due to memory limitations.
exists that prevents the printer from printing the faxes (for example, if the
printer runs out of paper). The printer continues to store incoming faxes
as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is
resolved, the faxes stored in memory print automatically, and then they
are deleted from memory.
off backup fax for security purposes. If an error condition occurs that
prevents the printer from printing (for example, the printer runs out of
paper), the printer stops answering incoming fax calls.
NOTE: If backup fax is enabled and you turn off the printer, all faxes stored in
memory are deleted, including any unprinted faxes that you might have received
while the printer was in an error condition. You must contact the senders to ask
them to resend any unprinted faxes. For a list of the faxes you have received, print
the Fax Log. The Fax Log is not cleared when the printer is turned off.
To set backup fax from the printer control panel
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Backup Fax Reception.
4. Touch one of the options available.
Reprint received faxes from memory
If you set the backup fax mode to On, the received faxes are stored in memory,
whether the printer has an error condition or not.
52 Fax
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as
new faxes are received. If all the stored faxes are unprinted, the printer does not
receive any fax calls until you print or delete the faxes from memory. You might
also want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most
recently printed faxes, if they are still in memory. For example, you might need to
reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray.
2. Touch right arrow
3. Touch Tools , and then select Reprint Faxes in Memory.
The faxes are printed in the reverse order from which they were received with the
most recently received fax printed first, and so on.
4.
If you want to stop reprinting the faxes in memory, touch
Poll to receive a fax
Polling allows the printer to ask another fax machine to send a fax that it has in its
queue. When you use the Poll to Receive feature, the printer calls the designated fax
machine and requests the fax from it. The designated fax machine must be set for
polling and have a fax ready to send.
NOTE: The printer does not support polling pass codes. Polling pass codes are a
security feature that require the receiving fax machine to provide a pass code to the
printer it is polling in order to receive the fax. Make sure the printer you are polling
does not have a pass code set up (or has not changed the default pass code) or
the printer cannot receive the fax.
, and then select Setup.
(Cancel button).
To set up poll to receive a fax from the printer control panel
1. Touch Fax, and then select Fax Settings.
2. Touch Poll to Receive.
3. Enter the fax number of the other fax machine.
4. Touch Start Fax.
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. A received
color fax is forwarded in black and white.
HP recommends that you verify the number you are forwarding to is a working fax line.
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. Touch right arrow
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch down arrow
, and then select Setup.
, and then select Fax Forwarding.
Receive a fax 53
Chapter 5
4. Touch On (Print and Forward) to print and forward the fax, or select On
(Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax
machine (for example, if it is not turned on), the printer prints the fax. If you set
up the printer to print error reports for received faxes, it also prints an error
report.
5. At the prompt, enter the number of the fax machine intended to receive the
forwarded faxes, and then touch Done. Repeat for each of the following prompts:
start date, start time, end date, and end time.
6. Fax forwarding is activated. Touch Ok to confirm.
If the printer loses power when Fax Forwarding is set up, it saves the Fax
Forwarding setting and phone number. When the power is restored to the printer,
the Fax Forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax
Forwarding menu.
Set the paper size for received faxes
You can select the paper size for received faxes. The paper size you select should
match what is loaded in your main tray. Faxes can be printed on letter, A3, A4, or legal
paper only.
NOTE: If an incorrect paper size is loaded in the main tray when you receive a
fax, the fax does not print and an error message appears on the display. Load
Letter or A4 paper, and then touch OK to print the fax.
To set the paper size for received faxes from the printer control panel
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Paper Size, and then select an option.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax
that is too large for the default paper size. This setting is turned on by default, so the
image of the incoming fax is reduced to fit on one page, if possible. If this feature is
turned off, information that does not fit on the first page is printed on a second page.
Automatic Reduction is useful when you receive a legal-size fax and letter-size paper
is loaded in the main tray.
Automatic Reduction is useful when you receive a fax larger than A4/Letter-size and
A4/Letter-size paper is loaded in the main tray
To set automatic reduction from the printer control panel
1. Touch right arrow
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Automatic Reduction, and then select On or Off.
, and then select Setup.
54 Fax
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block
specific fax numbers so the printer does not print faxes received from those numbers.
When an incoming fax call is received, the printer compares the number to the list of
unwanted fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not printed. (The
maximum number of fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported
in your country/region, Junk Fax Blocker does not appear in the Basic Fax Setup
menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that a
Caller ID service has not been subscribed to with the phone company.
• Add numbers to the junk fax list
•
Remove numbers from the junk fax list
Print a Junk Fax Report
•
Add numbers to the junk fax list
You can block specific numbers by adding them to the junk fax list.
To add a number to the junk fax list
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
4. A message appears stating that Caller ID is required to block junk faxes. Touch OK
to continue.
5. Touch Add Numbers.
6. To select a fax number to block from the caller ID list, touch Select from Caller ID
History.
- or To manually enter a fax number to block, select Enter new number.
7. After entering a fax number to block, touch Done.
, and then select Setup.
, and then select Junk Fax Blocker.
NOTE: Make sure you enter the fax number as it appears on the control-panel
display, and not the fax number that appears on the fax header of the received
fax, as these numbers can be different.
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk
fax list.
To remove numbers from the junk fax list
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
, and then select Junk Fax Blocker.
Receive a fax 55
Chapter 5
4. Touch Remove Numbers.
5. Touch the number you want to remove, and then select OK.
Print a Junk Fax Report
Use the following procedure to print a list of blocked junk fax numbers.
To print a Junk Fax Report
1. Touch right arrow
, and then select Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
, and then select Junk Fax Blocker.
4. Touch Print Reports, and then select Junk Fax List.
Receive faxes to your computer (Fax to PC and Fax to Mac)
You can use Fax to PC and Fax to Mac to automatically receive faxes and save faxes
directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies
of your faxes easily and also eliminate the hassle of dealing with bulky paper files.
Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is
received, you get an on-screen notification with a link to the folder where the fax is
saved.
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X
is the sender's information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white
faxes only. Color faxes are printed instead of being saved to the computer.
This section contains the following topics:
Fax to PC and Fax to Mac requirements
•
•
Activate Fax to PC and Fax to Mac
Modify Fax to PC or Fax to Mac settings
•
Fax to PC and Fax to Mac requirements
• The administrator computer, the computer that activated the Fax to PC or Fax to
Mac feature, must be on at all times. Only one computer can act as the Fax to PC
or Fax to Mac administrator computer.
• The destination folder's computer or server must be on at all times. The destination
computer must also be awake, faxes will not be saved if the computer is asleep or
in hibernate mode.
• Paper must be loaded in the input tray.
56 Fax
Activate Fax to PC and Fax to Mac
On a computer running Windows, you can use the Digital Fax Setup Wizard to activate
Fax to PC. On a Macintosh computer, you can use the HP Utility.
To set up Fax to PC (Windows)
1. Open the HP printer software. For more information, see
HP printer software
(Windows).
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
To set up Fax to Mac (Mac OS X)
1. Open the HP Utility. For more information, see
HP Utility (Mac OS X).
2. Click the Application icon on the toolbar.
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
Modify Fax to PC or Fax to Mac settings
You can update the Fax to PC settings from your computer at any time from the Digital
Fax Setup Wizard. You can update the Fax to Mac settings from the HP Utility.
You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer's
control panel.
To modify settings from the printer’s control panel
1. Touch
(right arrow), and then select Setup.
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Select the setting that you want to change. You can change the following settings:
• View PC hostname: View the name of the computer that is set up to
administer Fax to PC or Fax to Mac.
• Turn Off: Turn off Fax to PC or Fax to Mac.
NOTE: Use the HP software on your computer to turn on Fax to PC or Fax
to Mac.
• Disable Fax Print: Choose this option to print faxes as they are received. If you
turn off printing, color faxes will still print.
To modify settings from the HP software (Windows)
1. Open the HP printer software. For more information, see
HP printer software
(Windows).
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
To modify settings from the HP software (Mac OS X)
1. Open the HP Utility. For more information, see
HP Utility (Mac OS X).
2. Click the Application icon on the toolbar.
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
Receive a fax 57
Chapter 5
Turn off Fax to PC or Fax to Mac
1. Touch
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Touch Turn Off.
(right arrow), and then select Setup.
Set up speed-dial entries
You can set up frequently used fax numbers as speed-dial entries. This lets you dial
those numbers quickly by using the printer’s control panel.
TIP: In addition to creating and managing speed-dial entries from the printer’s
control panel, you can also use tools available on your computer, such as the HP
software included with the printer and the printer’s embedded Web server (EWS).
For more information, see
This section contains the following topics:
Set up and change speed-dial entries
•
Set up and change group speed-dial entries
•
•
Delete speed-dial entries
•
Print a list of speed-dial entries
Set up and change speed-dial entries
You can store fax numbers as speed-dial entries.
Printer management tools.
58 Fax
To set up speed-dial entries
1. On the printer’s control panel, touch right arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch an unused entry number.
4. Type the fax number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an
area code, an access code for numbers outside a PBX system (usually a 9 or
0), or a long-distance prefix.
5. Type the name for the speed-dial entry, and then touch Done.
To change speed-dial entries
1. On the printer’s control panel, touch right arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch the speed-dial entry you want to
change.
, and then touch Setup.
, and then touch Setup.
4. If you want to change the fax number, type the new number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an
area code, an access code for numbers outside a PBX system (usually a 9 or
0), or a long-distance prefix.
5. If you want to change the name of the speed-dial entry, type the new name, and
then touch Done.
Set up and change group speed-dial entries
You can store groups of fax numbers as group speed-dial entries.
To set up group speed-dial entries
NOTE: Before you can create a group speed-dial entry, you must have already
created at least one speed-dial entry.
1. On the printer’s control panel, touch right arrow , and then touch Setup.
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Group Speed Dial, and then touch an unused entry number.
4. Touch the speed-dial entries you want to include in the group speed-dial entry, and
then touch OK.
5. Type the name for the speed-dial entry, and then touch Done.
To change group speed-dial entries
1. On the printer’s control panel, touch right arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Select Group Speed Dial, and then touch the entry you want to change.
4. If you want to add or remove speed-dial entries from the group, touch the speed-
dial entries you want to include or those you want to remove, and then touch OK.
5. If you want to change the name of the group speed-dial, type the new name, and
then touch Done.
, and then touch Setup.
Delete speed-dial entries
To delete speed-dial entries or group speed-dial entries, complete the following steps:
1. On the printer’s control panel, touchright arrow
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Delete Speed Dial, touch the entry you want to delete, and then touch Yes
to confirm.
NOTE: Deleting a group speed-dial entry does not delete the individual
speed-dial entries.
, and then touch Setup.
Set up speed-dial entries 59
Chapter 5
Print a list of speed-dial entries
To print a list of all of the speed-dial entries that have been set up, complete the
following steps:
1. Load paper in the tray. For more information, see
2. On the printer’s control panel, touch right arrow
3. Touch Fax Setup, and then select Speed Dial Setup.
4. Touch Print Speed Dial List.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use
the following steps to change the initial settings or to configure other options for faxing.
Configure the fax header
•
Set the answer mode (Auto answer)
•
•
Set the number of rings before answering
•
Change the answer ring pattern for distinctive ring
Set the dial type
•
•
Set the redial options
Set the fax speed
•
•
Set the fax sound volume
Load media.
, and then touch Setup.
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP
recommends that you set up the fax header by using the HP software provided with the
printer. You can also set up the fax header from the printer control panel, as described
here.
NOTE: In some countries/regions, the fax header information is a legal
requirement.
To set or change the fax header
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.
, and then select Setup.
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
• Turn on the Auto Answer setting if you want the printer to answer faxes
automatically. The printer answers all incoming calls and faxes.
• Turn off the Auto Answer setting if you want to receive faxes manually. You must
be available to respond in person to the incoming fax call or else the printer does
not receive faxes.
60 Fax
To set the answer mode
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup .
3. Touch Auto Answer, and then select On or Off.
When Auto Answer is On, the printer answers calls automatically. When Auto
Answer is Off, it does not answer calls.
, and then select Setup.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before
incoming calls are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the
same phone line as the printer, because you want the answering machine to answer
the phone before the printer does. The number of rings to answer for the printer should
be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the printer to
answer in the maximum number of rings. (The maximum number of rings varies by
country/region.) In this setup, the answering machine answers the call and the printer
monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice
call, the answering machine records the incoming message.
To set the number of rings before answering
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Rings to Answer.
4. Touch up arrow
5. Touch Done to accept the setting.
, and then select Setup.
or down arrow to change the number of rings.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several
phone numbers on one phone line. When you subscribe to this service, each number is
assigned a different ring pattern. You can set up the printer to answer incoming calls
that have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company
assign one ring pattern to voice calls and another ring pattern to fax calls. HP
recommends that you request double or triple rings for a fax number. When the printer
detects the specified ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer’s control
panel to set distinctive ring. With this feature, the printer recognizes and records the
ring pattern of an incoming call and, based on this call, automatically determines
the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All
Rings.
NOTE: The printer cannot receive faxes when the main phone number is off the
hook.
Change fax settings 61
Chapter 5
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. Touch right arrow
3. Touch Fax Setup, and then select Advanced Fax Setup
4. Touch Distinctive Ring.
5. A message appears stating that this setting should not be changed unless you
have multiple numbers on the same telephone line. Touch Yes to continue.
6. Do one of the following:
• Touch the ring pattern assigned by your telephone company to fax calls.
• Touch Ring Pattern Detection, and then follow the instructions on the printer’s
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is
Tone. Do not change the setting unless you know that your phone line cannot use tone
dialing.
, and then select Setup.
- Or -
control panel.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if
you cancel the feature before it finishes, the ring pattern is automatically set to
All Rings.
NOTE: If you are using either a PBX phone system that has different ring
patterns for internal and external calls, you must call the fax number from an
external number.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
4. Touch to select Tone Dialing or Pulse Dialing.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not
answer or was busy, the printer attempts to redial based on the settings for the busyredial and no-answer-redial options. Use the following procedure to turn the options on
or off.
• Busy redial: If this option is turned on, the printer redials automatically if it receives
a busy signal. The factory-set default for this option is On.
• No answer redial: If this option is turned on, the printer redials automatically if the
receiving fax machine does not answer. The factory-set default for this option is
Off.
62 Fax
, and then select Setup.
, and then select Dial Type.
To set the redial options
1. Touch right arrow
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch to select the appropriate Busy Redial or No Answer Redial options.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax
machines when sending and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be
required:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a lower Fax Speed.
The following table provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
, and then select Setup.
To set the fax speed
1. Touch right arrow
2. Touch Fax Setup, and then touch Advanced Fax Setup.
3. Touch down arrow
4. Touch to select the speed.
Set the fax sound volume
Use this procedure to increase or decrease the volume of the fax sounds.
To set the fax sound volume
1. Touch right arrow
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch down arrow
4. Touch to select Soft, Loud, or Off.
, and then select Setup.
, and then select Fax Speed.
, and then select Setup.
, and then select Fax Sound Volume.
Change fax settings 63
Chapter 5
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such
as the following:
• DSL: A Digital subscriber line (DSL) service through your telephone company.
(DSL might be called ADSL in your country/region.)
• PBX : A private branch exchange (PBX) phone system
• ISDN: An integrated services digital network (ISDN) system.
• FoIP: A low-cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax over Internet Protocol
(FoIP). For more information, see
HP printers are designed specifically for use with traditional analog phone services. If
you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might
need to use digital-to-analog filters or converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital
service lines or providers, in all digital environments, or with all digital-to-analog
converters. It is always recommended that you discuss with the telephone company
directly for the correct setup options based on their line services provided.
Fax over Internet Protocol.
Fax over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and
receive faxes with your printer by using the Internet. This method is called Fax over
Internet Protocol (FoIP).
You probably use a FoIP service (provided by your telephone company) when you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone
ports for the fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the
port labeled "1-LINE" on the printer. This means that your connection to the Internet
must be done either through a converter box (which supplies regular analog phone
jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone
systems are often limited. If you experience problems faxing, try using a slower fax
speed or disabling the fax error-correction mode (ECM). However, if you turn off
ECM, you cannot send and receive color faxes. (For more information about
changing the fax speed, see
ECM, see
If you have questions about Internet faxing, contact your Internet faxing services
support department or your local service provider for further assistance.
Send a fax in Error Correction Mode.
Set the fax speed. For more information about using
64 Fax
Use reports
You can set up the printer to print error reports and confirmation reports automatically
for each fax you send and receive. You can also manually print system reports as
required; these reports provide useful system information about the printer.
By default, the printer is set to print a report only if there is a problem sending or
receiving a fax. A confirmation message that indicates whether a fax was successfully
sent appears briefly on the control-panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from
the control panel, the HP software (Windows), or HP Utility (Mac OS X). For more
information, see
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.
NOTE: Ensure that the printhead and ink cartridges are in good conditions and
installed properly. For more information, see
This section contains the following topics:
Print fax confirmation reports
•
Print fax error reports
•
•
Print and view the fax log
•
Clear the fax log
Print the details of the last fax transaction
•
•
Print a Caller ID Report
View the Call History
•
Printer management tools.
Work with ink cartridges.
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation before sending any faxes. Select either On (Fax
Send) or On (Send & Receive).
The default fax confirmation setting is Off. This means that a confirmation report is not
printed for each fax sent or received. A confirmation message indicating whether a fax
was successfully sent appears briefly on the control-panel display after each
transaction.
NOTE: You can include an image of the first page of the fax on the Fax Sent
Confirmation report if you choose On (Fax Send) or On (Send and Receive), and
if you scan the fax to send from memory.
To enable fax confirmation
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
, and then select Setup.
, and then select Fax Reports.
Use reports 65
Chapter 5
3. Touch Fax Confirmation.
4. Touch to select one of the following options.
Off Does not print a fax confirmation report when you send and receive
On (Fax Send) Prints a fax confirmation report for every fax you send.
On (Fax Receive) Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
To include an image of the fax on the report
1. Touch right arrow
2. Touch Print Report, and then select Fax Confirmation.
3. Touch On (Fax Send) or On (Send and Receive).
4. Touch Fax Confirmation with image.
Print fax error reports
You can configure the printer so that it automatically prints a report when there is an
error during transmission or reception.
To set the printer to print fax error reports automatically
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch Fax Error Report.
4. Touch to select one of the following.
On (Send &
Receive)
Off Does not print any fax error reports.
On (Fax Send) Prints whenever a transmission error occurs.
On (Fax Receive) Prints whenever a receiving error occurs.
faxes successfully. This is the default setting.
, and then select Setup.
, and then select Setup.
, and then select Fax Reports.
Prints whenever a fax error occurs. This is the default setting.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch Fax Log.
Clear the fax log
Use the following steps to clear the fax log.
NOTE: Clearing the fax log also deletes all faxes stored in memory.
66 Fax
, and then select Setup.
, and then select Fax Reports.
To clear the fax log via the printer control panel
1. Touch right arrow
2. Touch Tools.
3. Touch down arrow
, and then select Setup.
, and then select Clear Fax Log.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur.
Details include the fax number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch Last Transaction.
, and then select Setup.
Print a Caller ID Report
Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. Touch right arrow
2. Touch Fax Setup, touch down arrow
3. Touch down arrow
, and then select Setup.
, and then select Caller ID Report.
View the Call History
Use the following procedure to view a history of all the calls placed from the printer.
, and then select Fax Reports.
, and then select Fax Reports.
NOTE: The call history cannot be printed. You can only view it from the printer’s
control panel display.
To view the Call History
1. Touch right arrow
2.
Touch
(Call History).
, and then select Fax.
Use reports 67
6Web
The printer offers innovative, Web-enabled solutions that can help you quickly access
the Internet, obtain documents, and print them faster and with less hassle—and all
without using a computer. In addition, you can use a Web service (Marketsplash by
HP) to create and print professional-quality marketing materials.
NOTE: To use these Web features, the printer must be connected to the Internet
(either using an Ethernet cable or wireless connection). You cannot use these Web
features if the printer is connected using a USB cable.
NOTE: In addition to these solutions, you can send print jobs to the printer
remotely from mobile devices. With this service, called HP ePrint, you can print
from email connected mobile phones, netbooks, or other mobile devices—
anywhere, anytime. For more information, see
This section contains the following topics:
HP Apps
•
•
Marketsplash by HP
HP Apps
HP Apps provide a quick and easy way to access, store, and print business information
without a computer. Using HP Apps, you can gain access to content stored on the
Web, such as business forms, news, archiving, and more—right from the printer’s
control-panel display.
To use HP Apps , the printer needs to be connected to the Internet (either using an
Ethernet cable or wireless connection). Follow the instructions on the printer’s control
panel to enable and set up this service.
New Apps are periodically added, and you can select and download to the printer’s
control panel for use.
For more information, visit
HP ePrint.
www.hp.com/go/ePrintCenter.
68 Web
NOTE: For a list of system requirements for this Web site, see HP Web site
specifications.
Marketsplash by HP
Grow your business using online HP tools and services to create and print professional
marketing materials. With Marketsplash, you can do the following:
• Quickly and easily create amazing, professional-quality brochures, flyers, business
cards, and more. Choose from thousands of customizable templates created by
award-winning business graphic designers.
• A variety of print options allow you to get exactly what you need, when you need it.
For immediate, high-quality results, print on your printer. Other options are
available online from HP and our partners. Achieve the professional quality you
expect, while minimizing printing costs.
• Keep all of your marketing materials organized and readily accessible in your
Marketsplash account, available from any computer and directly from the printer’s
control-panel display (on select models only).
To get started, select Marketsplash by HP in the HP printer software that came with
your printer. Or for more information, visit
NOTE: For a list of system requirements for this Web site, see HP Web site
specifications.
NOTE: Not all Marketsplash tools and services are available in all countries,
regions and languages. Visit marketsplash.com for the most current information.
marketsplash.com.
Marketsplash by HP 69
7 Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
TIP: If you have problems scanning documents, see Print quality troubleshooting
This section contains the following topics:
Information on ink cartridges and the printhead
•
Check the estimated ink levels
•
•
Replace the ink cartridges
•
Store printing supplies
Usage information collection
•
Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
• The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.
• If you need to replace an ink cartridge, wait until you have the new ink cartridge
available to install before removing the old cartridge.
CAUTION: Wait until you have a new ink cartridge available before removing
the old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the
ink cartridge.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Store ink cartridges in the same orientation packages hang on store shelves or, if
out of box, with label facing down.
• Be sure to turn off the printer properly. For more information, see
printer.
• Store ink cartridges at room temperature (15-35° C or 59-95° F).
• You do not need to replace the cartridges until print quality becomes unacceptable,
but a significant decrease in print quality may be the result of one or more depleted
cartridges. It could also be caused by a clogged printhead. Possible solutions
include checking the estimated ink levels remaining in the cartridges, and cleaning
the printhead. Cleaning the printhead uses some ink.
• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of
the cartridges.
70 Work with ink cartridges
Turn off the
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems.
• If you are transporting the printer, do the following to prevent ink leaking from the
printer or other damage from occurring to the printer:
◦ Make sure you turn off the printer by pressing Power. The printhead assembly
should be parked on the right side of the printer, in the service station. For more
information, see
◦ Make sure you leave the ink cartridges and printhead installed.
◦ The printer must be transported sitting flat; it should not be placed on its side,
back, front, or top.
Related topics
Check the estimated ink levels
•
•
Printhead maintenance
Turn off the printer.
Check the estimated ink levels
You can check the estimated ink levels from the printer software or the embedded Web
server. For information about using these tools, see
can also print the Printer Status page to view this information (see
Printer Status Report).
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge
that has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the printer and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
is used. For more information, see
Printer management tools. You
Understand the
www.hp.com/go/inkusage.
Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the printer, see Order printing
supplies online.
Replace the ink cartridges 71
Chapter 7
NOTE: At this time, some portions of the HP Web site are available in English
only.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the ink
cartridge.
Use these steps to replace the ink cartridges.
To replace the ink cartridges
1. Make sure the printer is turned on.
2. Open the print-carriage access door.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the tab on the front of the ink cartridge to release it, and then remove it from
the slot.
4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab
straight back to remove the plastic wrap from the ink cartridge.
NOTE: Make sure you remove the plastic wrap from the ink cartridge before
installing it in the printer, or printing fails.
72 Work with ink cartridges
5. Twist the orange cap to snap it off.
NOTE: Make sure the plastic tab is entirely removed and that the label is
slightly torn, revealing the vent channel.
6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot
until it clicks into place and is seated firmly in the slot.
CAUTION: Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so can result in incorrectly seated ink cartridges and printing
problems. The latch must remain down in order to correctly install the ink
cartridges.
Replace the ink cartridges 73
Chapter 7
Make sure that you insert the ink cartridge into the slot that has the same shaped
icon and color as the one you are installing.
7. Repeat steps 3 through 6 for each ink cartridge you are replacing.
8. Close the print-carriage access door.
Related topics
Order printing supplies online
Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the printer properly. For more
information, see
Turn off the printer.
Usage information collection
The HP cartridges used with this printer contain a memory chip that assists in the
operation of the printer.
In addition, this memory chip collects a limited set of information about the usage of the
printer, which might include the following: the date when the cartridge was first
installed, the date when the cartridge was last used, the number of pages printed using
the cartridge, the page coverage, the printing modes used, any printing errors that
might have occurred, and the printer model. This information helps HP design future
printers to meet our customers' printing needs.
The data collected from the cartridge memory chip does not contain information that
can be used to identify a customer or user of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free
return and recycling program (HP Planet Partners:
chips from this sampling are read and studied in order to improve future HP printers.
HP partners who assist in recycling this cartridge might have access to this data, as
well.
Any third party possessing the cartridge might have access to the anonymous
information on the memory chip. If you prefer to not allow access to this information,
you can render the chip inoperable. However, after you render the memory chip
inoperable, the cartridge cannot be used in an HP printer.
74 Work with ink cartridges
www.hp.com/recycle). The memory
If you are concerned about providing this anonymous information, you can make this
information inaccessible by turning off the memory chip's ability to collect the printer's
usage information:
To turn off usage information collection
1. On the printer control panel, touch Setup.
2. Select Preferences, and then select Cartridge Chip Information.
3. Touch OK to turn off usage information collection.
NOTE: If you turn off the memory chip's ability to collect the printer's usage
information, you can still continue to use the cartridge in the HP printer.
Usage information collection 75
8 Solve a problem
The information in this section suggests solutions to common problems. If your printer
is not operating correctly and those suggestions did not solve your problem, try using
one of the following support services to obtain assistance.
This section contains the following topics:
HP support
•
•
General troubleshooting tips and resources
•
Solve printing problems
•
Print troubleshooting
Print quality troubleshooting
•
•
Solve paper-feed problems
•
Solve copy problems
Solve scan problems
•
•
Solve fax problems
•
Solve problems using HP Web sites and services
Solve photo (memory card) problems
•
•
Solve wired (Ethernet) network problems
•
Solve wireless problems (some models only)
Configure your firewall to work with printers
•
•
Solve printer management problems
Troubleshoot installation issues
•
•
Understand the Printer Status Report
•
Understand the network configuration page
Clear jams
•
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support Web site at
available to all HP customers. It is the fastest source for up-to-date printer
information and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the HP printer
For more information, see
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see
76 Solve a problem
www.hp.com/support. HP online support is
Obtain electronic support.
HP support by phone.
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
This Web site also offers technical support, drivers, supplies, ordering information and
other options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for HP software updates.
You can also obtain support from the HP printer software (Windows) or HP Utility (Mac
OS X), which provide easy, step-by-step solutions to common printing problems. For
more information, see
Support options and availability vary by printer, country/region, and language.
HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for calls made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information,
www.hp.com/support.
see
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
Printer management tools .
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following web site:
question to begin the support process.
The HPLIP Web site does not provide support for Windows or Mac OS X. If you are
using these operating systems, see
This section contains the following topics:
Before you call
•
Phone support period
•
•
Telephone support numbers
•
After the phone support period
Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
• Model number (for more information, see
• Serial number (located on the back or bottom of the printer)
https://launchpad.net/hplip. Click Ask a
www.hp.com/support.
Finding the printer model number)
HP support 77
Chapter 8
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
78 Solve a problem
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.
HP support 79
Chapter 8
For the most current list of telephone support numbers, see www.hp.com/support.
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eSP
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help
may also be available at the HP online support Web site:
Contact your HP dealer or call the support phone number for your country/region to
learn more about support options.
www.hp.com/support.
General troubleshooting tips and resources
NOTE: Many of the steps below require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the printer, or
you can download the software from the HP support Web site (
support).
Try these when you begin troubleshooting a printing problem.
• For a paper jam, see
• For paper-feed problems, such as the paper skew and paper pick, see
paper-feed problems.
• Power light is on and not blinking. When the printer is turned on for the first time, it
takes approximately 12 minutes to initialize it after the ink cartridges are installed.
• Power cord and other cables are working, and are firmly connected to the printer.
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see
requirements.
• Media is loaded correctly in the input tray and is not jammed in the printer.
• All packing tapes and materials are removed.
• The printer is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax section
of the System Preferences. See your computer's documentation for more
information.
• Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
Clear paper jams.
www.hp.com/
Solve
Electrical
Troubleshooting topics
Solve printing problems
•
Print troubleshooting
•
•
Print quality troubleshooting
•
Solve paper-feed problems
•
Solve copy problems
Solve scan problems
•
•
Solve fax problems
•
Solve wired (Ethernet) network problems
Solve wireless problems (some models only)
•
•
Solve printer management problems
•
Troubleshoot installation issues
General troubleshooting tips and resources 81
Chapter 8
Solve printing problems
This section contains the following topics:
•
The printer shuts down unexpectedly
Alignment fails
•
•
Printer takes a long time to print
Something on the page is missing or incorrect
•
The printer shuts down unexpectedly
Check the power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see
Alignment fails
If the alignment page appears to be only partially printed, or if it has light or white
streaks, try cleaning the printhead.
If the alignment process fails, make sure you have loaded unused, plain white paper
into the input tray. If you have colored paper loaded in the input tray when you align the
ink cartridges, the alignment fails.
If the alignment process fails repeatedly, you might have a defective sensor or ink
cartridge. Contact HP support. Go to
country/region, and then click Contact HP for information on calling for technical
support.
Electrical requirements.
www.hp.com/support. If prompted, select your
Printer takes a long time to print
Check the system configuration and resources
Make sure the computer meets the minimum system requirements for the printer. For
more information, see
Check the HP software settings
Print speed is slower when you select high print-quality settings. To increase the print
speed, select different print settings in the printer driver. For more information, see
Print.
Check the ink cartridge levels
If a cartridge is completely out of ink, the printer may slow down to keep the printhead
from overheating.
82 Solve a problem
System requirements.
Something on the page is missing or incorrect
Check the ink cartridges
Make sure the correct ink cartridges are installed and the ink cartridges are not low on
ink. For more information, see
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
printer. For more information, see
Check the color print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the printer away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Check the estimated ink levels.
Set minimum margins.
Print troubleshooting
Use this section to solve these printing problems:
Envelopes print incorrectly
•
•
Borderless printing
The printer is not responding or nothing happens when I try to print
•
•
The printer prints meaningless characters
Page order
•
•
The margins are not printing as expected
•
Text or graphics are cut off at the edge of the page
A blank page came out while printing
•
•
Paper is not picked up from the input tray
Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
Solution 1: Load the stack of envelopes correctly
•
•
Solution 2: Check the envelope type
•
Solution 3: Tuck the flaps to avoid paper jams
Print troubleshooting 83
Chapter 8
Solution 1: Load the stack of envelopes correctly
Solution: Load a stack of envelopes in the input tray according to the image
below.
Make sure that you remove all paper from the input tray before loading the
envelopes.
Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 2: Check the envelope type
Solution: Do not use shiny or embossed envelopes or envelopes that have
clasps or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.
Solution 3: Tuck the flaps to avoid paper jams
Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.
Borderless printing
• Borderless printing produces unexpected results
Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software that came with
the printer.
Cause: Printing a borderless image from a non-HP software application produced
unexpected results.
84 Solve a problem
The printer is not responding or nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
Solution 1: Turn on the printer
•
•
Solution 2: Load paper in the input tray
Solution 3: Select the correct printer
•
•
Solution 4: Check the printer driver status
•
Solution 5: Wait until the printer completes the current operation
Solution 6: Remove all cancelled print jobs from the queue
•
•
Solution 7: Clear the paper jam
Solution 8: Make sure the print carriage can move freely
•
•
Solution 9: Check the connection from the printer to your computer
•
Solution 10: Restart the printer
Solution 1: Turn on the printer
Solution: Look at the Power light located on the printer. If it is not lit, the printer
is turned off. Make sure the power cord is firmly connected to the printer and
plugged into a power outlet. Press the Power button to turn on the printer.
Cause: The printer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: Load paper in the input tray.
For more information, see:
Load media
Cause: The printer was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
TIP: You can set the printer as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause: The printer was not the selected printer.
If this did not solve the issue, try the next solution.
Print troubleshooting 85
Chapter 8
Solution 4: Check the printer driver status
Solution: The printer driver status might have changed to either offline or stop
printing.
To check the printer driver status
• Windows: In the HP printer software, click Printer Actions, and then click See
What's Printing.
• Mac OS: Open System Preferences, and then click Print & Fax. Open the
print queue for your printer.
Cause: The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the printer completes the current operation
Solution: If the printer is performing another task your print job is delayed until
the printer completes the current task.
Some documents take a long time to print. If nothing has printed several minutes
after you sent a print job to the printer, check the printer's control panel to see if
there are any errors.
Cause: The printer was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
• If the printer is connected with a USB cable, disconnect the cable from the
printer, restart the computer, and then reconnect the USB cable to the printer.
• Shut down the printer, restart the computer, and then restart the printer.
Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
printer.
For more information, see:
Clear jams
Cause: The printer had a paper jam.
86 Solve a problem
If this did not solve the issue, try the next solution.
Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if
the print carriage moves freely from one side of the printer to the other. Do not try
to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print carriage. If the carriage is stuck,
forcing it to move damages the printer.
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.
Solution 9: Check the connection from the printer to your computer
Solution: Check the connection from the printer to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the printer. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected, turn the printer off and then on again. If the printer is
connected to the computer through a wired network, make sure that the respective
connections are active and the printer is turned on.
If the connections are secure, and nothing has printed several minutes after you
sent a print job to the printer, check the status of the printer.
To check the printer’s status, complete the following steps:
Windows
1. On the computer desktop, click Start, select Settings, and then click Printers
or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. If the printers on your computer are not being displayed in Details view, click
the View menu, and then click Details.
3. Do one of the following, depending on the printer status:
a. If the printer is Offline, right-click the printer, and click Use Printer Online.
b. If the printer is Paused, right-click the printer, and click Resume Printing.
4. Try using the printer over the network.
Mac OS X
1. Click System Preferences in the Dock, and then click Print & Fax.
2. Select the printer, and then click Print Queue.
3. If Jobs Stopped appears in the dialog box, click Start Jobs.
Cause: The computer was not communicating with the printer.
If this did not solve the issue, try the next solution.
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Chapter 8
Solution 10: Restart the printer
Solution:
1. Turn off the printer. For more information, see
2. Unplug the power cord. Plug the power cord back in, and then press the Power
button to turn on the printer.
Cause: The printer experienced an error.
The printer prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
Solution 1: Restart the printer
•
•
Solution 2: Print a previously saved version of the document
Solution 1: Restart the printer
Solution: Turn off the printer and your computer for 60 seconds, then turn them
both on and try printing again. For more information, see
Cause: There was no available memory in the printer.
If this did not solve the issue, try the next solution.
Turn off the printer.
Turn off the printer.
Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If
this works, then try printing a previously saved version of the document that is not
corrupt.
Cause: The document was corrupt.
Page order
Try the following solution to resolve the issue.
The pages in my document came out in the wrong order
•
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages are in correct order.
Cause: The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the printer, the first page is print-side
up at the bottom of the stack.
88 Solve a problem
The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
Solution 1: Check the printer margins
•
•
Solution 2: Verify the paper size setting
Solution 3: Load the stack of paper correctly
•
Solution 1: Check the printer margins
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the printer.
To check your margin settings
1. Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print
Preview.
2. Check the margins.
The printer uses the margins you have set in your software application, as long
as they are greater than the minimum margins the printer supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the
margins in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Verify the paper size setting
Solution: Verify that you have selected the correct paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project
you were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and
then slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
Load media
Cause: The paper guides were not positioned correctly.
Print troubleshooting 89
Chapter 8
Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
Solution 1: Check the margin settings
•
•
Solution 2: Check the layout of the document
•
Solution 3: Load the stack of papers correctly
•
Solution 4: Try printing with borders
Solution 1: Check the margin settings
Solution: Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of
the printer.
To check your margin settings
1. Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print
Preview.
2. Check the margins.
The printer uses the margins you have set in your software application, as long
as they are greater than the minimum margins the printer supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the
margins in your software application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Check the layout of the document
Solution: Make sure the layout of the document you are trying to print fits on a
paper size supported by the printer.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the printer.
In most software applications, click the File menu, and then click Print
Preview.
3. Check the graphics in the document to make sure that the current size fits
within the printable area of the printer.
4. Cancel the print job if the graphics do not fit in the printable area of the page.
TIP: Some software applications allow you to scale the document to fit the
paper size currently selected. Additionally, you can scale the size of a
document from the print Properties dialog box.
90 Solve a problem
Cause: The size of the document you were printing was larger than the paper
loaded in the input tray.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of papers correctly
Solution: If the paper is misfeeding, it could cause parts of the document to cut
off.
Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
Load media
Cause: The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.
Solution 4: Try printing with borders
Solution: Try printing with borders by turning off the borderless option.
For more information, see:
Print borderless documents
Cause: Borderless printing was enabled. By selecting the Borderless option,
your printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
Solution 1: Remove any extra pages or lines at the end of the document
•
•
Solution 2: Load paper in the input tray
Solution 3: Check the ink levels
•
•
Solution 4: Clean the printhead
•
Solution 5: Load paper in the input tray
Solution 1: Remove any extra pages or lines at the end of the document
Solution: Open the document file in your software application and remove any
extra pages or lines at the end of the document.
Cause: The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
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Chapter 8
Solution 2: Load paper in the input tray
Solution: If the printer has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause: The printer picked up two sheets of paper.
Solution 3: Check the ink levels
Solution: The ink cartridges may be running low on ink.
Cause: Ink levels are too low.
Solution 4: Clean the printhead
Solution: Complete the printhead cleaning procedure. For more information, see
Clean the printhead. The printhead may need to be cleaned if the printer was
turned off incorrectly.
NOTE: Turn off the printer by pressing the Power button located on the
printer. Wait until the Power light turns off before unplugging the power cord or
turning off a power strip. If you incorrectly turn off the printer, the print carriage
might not return to the correct position causing problems with the ink cartridges
and print quality issues.
Cause: The printhead was clogged.
Solution 5: Load paper in the input tray
Solution: If the printer has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the
stack of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
Load media
Cause: The printer picked up two sheets of paper.
Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the
most likely solution first. If the first solution does not solve the problem, continue trying
the remaining solutions until the issue is resolved.
Solution 1: Restart the printer
•
Solution 2: Make sure the paper is loaded correctly
•
Solution 3: Check the print settings
•
•
Solution 4: Clean the rollers
92 Solve a problem
• Solution 5: Check for a paper jam
•
Solution 6: Service the printer
Solution 1: Restart the printer
Solution: Turn off the printer, and then unplug the power cord. Plug the power
cord back in, and then press the Power button to turn on the printer.
Cause: The printer experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the paper is loaded correctly
Solution: Make sure that the paper is loaded correctly in the input tray.
For more information, see:
Load media
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded
in the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
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Chapter 8
Solution 4: Clean the rollers
Solution: Clean the rollers.
Make sure you have the following materials available:
• A lint-free cloth, or any soft material that will not come apart or leave fibers.
• Distilled, filtered, or bottled water (tap water might contain contaminants that
can damage the ink cartridges).
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution: Check for paper debris in the front of the printer. Remove any debris
you find.
CAUTION: Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always access and clear paper jams through the
rear access panel.
Cause: Paper debris may be present, but not detected by the sensor.
Solution 6: Service the printer
Solution: If you have completed all of the steps provided in the previous
solutions, contact HP support for service.
Go to:
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: Your printer needs servicing.
94 Solve a problem
www.hp.com/support.
Print quality troubleshooting
Use this section to solve these print quality problems:
•
Wrong, inaccurate, or bleeding colors
Ink is not filling the text or graphics completely
•
•
The printout has a horizontal band of distortion near the bottom of a borderless
print
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
Printouts seem blurry or fuzzy
•
•
Vertical streaks
•
Printouts are slanted or skewed
Ink streaks on the back of the paper
•
•
Poor black text
•
The printer prints slowly
Printhead maintenance
•
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
• Colors look wrong
For example, green was replaced with blue in your printout.
• Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.
Try the following solutions if the colors appear wrong, inaccurate, or bleed into each
other.
Solution 1: Make sure you are using genuine HP ink cartridges
•
•
Solution 2: Check the paper loaded in the input tray
•
Solution 3: Check the paper type
Solution 4: Check the ink levels
•
•
Solution 5: Check the print settings
Solution 6: Align the printhead
•
•
Solution 7: Clean the printhead
•
Solution 8: Contact HP support
Solution 1: Make sure you are using genuine HP ink cartridges
Solution: Check to see if your ink cartridges are genuine HP ink cartridges.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink
cartridges are designed and tested with HP printers to help you easily produce
great results, time after time.
Print quality troubleshooting 95
Chapter 8
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
Printer service or repairs required as a result of using a non-HP supply are not
covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or
too thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the printhead during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing
envelope.
For more information, see:
Load media
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that
is appropriate for the printer.
Always make sure the paper you are printing on is flat. For best results when
printing images, use HP Advanced Photo Paper.
Store specialty media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the paper
you plan to use immediately. When you have finished printing, return any unused
photo paper to the plastic bag. This prevents the photo paper from curling.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore,
replacing the ink cartridges or printhead is not necessary.
For more information, see:
Select print media
Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
96 Solve a problem
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