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e625xx
Troubleshooting Manual
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Table of contents
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HP e60xxx, e625xx, e626xx Troubleshooting Manual

HP LaserJet Enterprise M607, M608, M609 HP LaserJet Managed E60055, E60065, E60075 HP LaserJet Managed E60155, E60165, E60175 HP LaserJet Enterprise MFP M631, M632, M633 HP LaserJet Managed MFP E62555, E62565, E62575 HP LaserJet Managed MFP E62655, E62665, E62675
www.hp.com/videos/LaserJet www.hp.com/support/ljM607 www.hp.com/support/ljM608 www.hp.com/support/ljM609 www.hp.com/support/ljE60055 www.hp.com/support/ljE60065 www.hp.com/support/ljE60075 www.hp.com/support/ljE60155 www.hp.com/support/ljE60165 www.hp.com/support/ljE60175
Service manual: Troubleshooting
HP LaserJet Enterprise M607, M608, M609 HP LaserJet Managed E60055, E60065, E60075 HP LaserJet Managed E60155, E60165, E60175 HP LaserJet Enterprise MFP M631, M632, M633 HP LaserJet Managed MFP E62555, E62565, E62575 HP LaserJet Managed MFP E62655, E62665, E62675
Service manual: Troubleshooting
Copyright and License
Trademark Credits
© Copyright 2019 HP Development Company, L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 2, 4/2019
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
Conventions used in this guide
TIP: Helpful hints or shortcuts.
Reinstallation tip: Reinstallation helpful hints, shortcuts, or considerations.
NOTE: Information that explains a concept or how to complete a task.
IMPORTANT: Information that help the user to avoid potential printer error conditions.
CAUTION: Procedures that the user must follow to avoid losing data or damaging the printer.
WARNING! Procedures that the user must follow to avoid personal injury, catastrophic loss of data, or extensive
damage to the printer.
ENWW iii
iv Conventions used in this guide ENWW
HP service and support
Learn about HP access to additional service and support information.
Additional service and support for channel partners
Channel partners, go to partner.hp.com, and then use the steps below to access the HP Web-based Interactive Search Engine (WISE).
Access WISE for Channel partners
1. Select Services & Support, and then select Services Delivery.
2. Select Technical Support, and then select Technical Documentation.
Find information about the following topics
● Service manuals
● Service advisories
● Up-to-date control panel message (CPMD) troubleshooting
● Install and congure
● Printer specications
● Solutions for printer issues and emerging issues
● Remove and replace part instructions and videos
● Warranty and regulatory information
Additional service and support for HP internal personnel
HP internal personnel, go to one of the following Web-based Interactive Search Engine (WISE) sites:
Americas (AMS)
– https://support.hp.com/wise/home/ams-enWISE - English
– https://support.hp.com/wise/home/ams-esWISE - Spanish
– https://support.hp.com/wise/home/ams-ptWISE - Portuguese
– https://support.hp.com/wise/home/ams-frWISE - French
Asia Pacic / Japan (APJ)
○ https://support.hp.com/wise/home/apj-enWISE - English
○ https://support.hp.com/wise/home/apj-jaWISE - Japanese
○ https://support.hp.com/wise/home/apj-koWISE - Korean
○ https://support.hp.com/wise/home/apj-zh-HansWISE - Chinese (simplied)
ENWW v
○ https://support.hp.com/wise/home/apj-zh-HantWISE - Chinese (traditional)
○ https://support.hp.com/wise/home/apj-thWISE - Thai
Europe / Middle East / Africa (EMEA)
– https://support.hp.com/wise/home/emea-enWISE - English
vi HP service and support ENWW
Table of contents
1 Theory of operation .................................................................................................................................................................................. 1
HP service and support ........................................................................................................................................................... 2
Additional service and support for channel partners .................................................................................... 2
Additional service and support for HP internal personnel ............................................................................ 2
Basic operation ......................................................................................................................................................................... 4
Sequence of operation ........................................................................................................................................ 5
Engine-control system ............................................................................................................................................................ 6
DC controller ......................................................................................................................................................... 7
Motors ............................................................................................................................................... 8
Fans ................................................................................................................................................... 9
Solenoids .......................................................................................................................................... 9
Clutches ............................................................................................................................................ 9
Switches ......................................................................................................................................... 10
Photointerrupter sensors ............................................................................................................ 11
Sensors ........................................................................................................................................... 11
LEDs ................................................................................................................................................ 11
Low-voltage power supply .............................................................................................................................. 12
Low-voltage power supply voltages description ..................................................................... 13
Over-current/over-voltage protection ....................................................................................... 13
Safety .............................................................................................................................................. 13
Low-voltage power supply functions ........................................................................................ 14
High-voltage power supply ............................................................................................................................. 14
High-voltage power supply circuits ........................................................................................... 14
Fuser control ...................................................................................................................................................... 15
Fuser circuits .................................................................................................................................. 16
Fuser control functions ................................................................................................................ 17
Fuser heater protection ............................................................................................................... 19
Laser scanner system ........................................................................................................................................................... 20
Laser/scanner failure detection ...................................................................................................................... 21
Safety .................................................................................................................................................................. 21
Image formation system ...................................................................................................................................................... 22
Image-formation process ................................................................................................................................ 25
ENWW vii
Step 1: Pre-exposure ................................................................................................................... 25
Step 2: Primary charging ............................................................................................................. 26
Step 3: Laser-beam exposure .................................................................................................... 27
Step 4: Development .................................................................................................................... 27
Step 5: Transfer ............................................................................................................................. 28
Step 6: Separation ........................................................................................................................ 28
Step 7: Fusing ................................................................................................................................ 29
Step 8: Drum cleaning .................................................................................................................. 29
Toner cartridge ....................................................................................................................................................................... 30
Design .................................................................................................................................................................. 30
Memory chip ....................................................................................................................................................... 31
Dynamic security ............................................................................................................................................... 31
JetIntelligence .................................................................................................................................................... 31
Authentication ............................................................................................................................... 31
Anti-theft ........................................................................................................................................ 31
Pickup, feed, and delivery system ....................................................................................................................................... 33
Photo sensors and switches ............................................................................................................................ 36
Motors, clutches, and solenoids ...................................................................................................................... 37
Jam detection/prevention ................................................................................................................................ 38
Input accessories .................................................................................................................................................................... 41
550-sheet paper feeder (PF) ........................................................................................................................... 41
Controller ........................................................................................................................................ 41
Paper path ...................................................................................................................................... 41
Pickup and feed components ..................................................................................................... 42
Jam detection ................................................................................................................................ 45
2,100-sheet paper deck (HCI) ......................................................................................................................... 45
Controller ........................................................................................................................................ 45
Paper path ...................................................................................................................................... 45
Pickup and feed components ..................................................................................................... 46
Jam detection ................................................................................................................................ 49
1x550, 3x550, 2,550-sheet paper decks (PD) ............................................................................................. 49
Controller ........................................................................................................................................ 49
Paper path ...................................................................................................................................... 49
Pickup and feed components ..................................................................................................... 52
Paper deck jam detection ............................................................................................................ 56
Output accessories ................................................................................................................................................................ 57
2-bin staple stacker multi-bin mailbox (SSMBM) ......................................................................................... 57
Controller ........................................................................................................................................ 57
Paper path ...................................................................................................................................... 57
Motors ............................................................................................................................................. 58
Fan ................................................................................................................................................... 59
viii ENWW
Delivery functions ......................................................................................................................... 59
Delivery operation ........................................................................................................................ 59
Jam detection ................................................................................................................................ 62
5-bin staple stacker multi bin mailbox (SSMBM) .......................................................................................... 63
Controller ........................................................................................................................................ 64
Paper path ...................................................................................................................................... 64
Motors ............................................................................................................................................. 66
Fan ................................................................................................................................................... 66
Delivery functions ......................................................................................................................... 66
Delivery operation ........................................................................................................................ 67
Jam detection ................................................................................................................................ 69
Scanning and image capture system (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/
E62675) ................................................................................................................................................................................... 72
Document feeder system (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675) ................. 73
Document feed system .................................................................................................................................... 73
Sensors in the document feeder .................................................................................................................... 73
Document feeder paper path .......................................................................................................................... 74
Document feeder simplex operation ............................................................................................................. 75
Document feeder e-duplex operation ........................................................................................................... 76
Deskew operation ............................................................................................................................................. 77
Document feeder hinges .................................................................................................................................. 77
2 Solve problems ....................................................................................................................................................................................... 79
HP service and support ......................................................................................................................................................... 80
Additional service and support for channel partners .................................................................................. 80
Additional service and support for HP internal personnel .......................................................................... 80
Manually unlock the front door (E60155/E60165/E60175 models) ............................................................................ 82
Manually unlock the left door (E62655/E62665/E62675 models) ............................................................................... 83
Solve problems checklist ...................................................................................................................................................... 84
Solve problems checklist .................................................................................................................................. 84
Print menu map ................................................................................................................................................. 89
Print current settings pages ............................................................................................................................ 89
View, print and clear the event log ................................................................................................................. 90
View or print the event log from the Troubleshooting menu ................................................ 90
View, print, or clear the event log from the Service menu ..................................................... 90
Pre-boot menu options .................................................................................................................................... 92
Remote Admin ............................................................................................................................ 102
Required software and network connection ..................................................... 102
Connect a remote connection .............................................................................. 104
Disconnect a remote connection ......................................................................... 108
Troubleshooting process .................................................................................................................................................... 111
ENWW ix
Determine the problem source .................................................................................................................... 111
Pre-troubleshooting checklist .................................................................................................. 111
Troubleshooting owchart ....................................................................................................... 112
Power subsystem ........................................................................................................................................... 113
Power-on checks ........................................................................................................................ 113
Power-on troubleshooting overview .................................................................. 113
Control panel checks (touchscreen models) ............................................................................................... 119
Control-panel diagnostics (touchscreen models) ................................................................. 119
Touchscreen diagnostic mode (touchscreen models) ..................................... 119
Control-panel system diagnostics (touchscreen models) .............................. 124
Control panel diagnostic owcharts (touchscreen models) ................................................ 139
Touchscreen black, white, or dim (no image) .................................................... 140
Touchscreen has an unresponsive zone ............................................................ 141
No control panel sound ......................................................................................... 142
Home button is unresponsive .............................................................................. 143
Hardware integration pocket (HIP) is not functioning (control panel
functional) ............................................................................................................... 144
Tools for troubleshooting ................................................................................................................................................... 145
Individual component diagnostics ................................................................................................................ 146
Tools for troubleshooting: LED diagnostics ........................................................................... 146
Understand lights on the formatter ................................................................... 146
Tools for troubleshooting: Engine diagnostics ...................................................................... 149
Engine test button ................................................................................................. 149
Defeating interlocks .............................................................................................. 150
Disable cartridge check ......................................................................................... 153
Tools for troubleshooting: Paper path and sensor diagnostic tests .................................. 153
Paper path page ..................................................................................................... 153
Paper path sensors test ........................................................................................ 154
Manual sensor tests .............................................................................................. 156
Tools for troubleshooting: Print/stop test .............................................................................. 158
Tools for troubleshooting: Component tests ......................................................................... 160
Individual component diagnostics ...................................................................... 160
Tools for troubleshooting: Scanner tests (MFP) .................................................................... 162
Continuous scan test (MFP) .................................................................................. 162
Tools for troubleshooting: Scanner tests (MFP) .................................................................... 163
Run fax test (MFP) .................................................................................................. 163
Diagrams .......................................................................................................................................................... 164
Diagrams: Block diagrams ........................................................................................................ 164
Diagrams Electrical components ........................................................................ 164
Diagrams: Printed circuit assembly (PCA) connector locations ...................... 175
Diagrams: External plug and port locations ...................................................... 178
x ENWW
Diagrams: Locations of major assemblies ......................................................... 180
Diagrams: General timing chart ............................................................................................... 200
Diagrams: General circuit diagrams ........................................................................................ 201
Internal test and information pages ............................................................................................................ 213
Print a conguration page ......................................................................................................... 213
Wireless page ......................................................................................................... 215
HP embedded Jetdirect page ............................................................................... 217
Fax accessory page ............................................................................................... 218
Finding important information on the conguration pages ........................... 219
Print a fuser test page ............................................................................................................... 221
Control-panel menus ...................................................................................................................................... 222
Copy menu (MFP models only) ................................................................................................. 224
Scan menu (MFP models only) ................................................................................................. 227
Print menu ................................................................................................................................... 228
HP JetAdvantage menu (MFP models only) ........................................................................... 229
Quick Sets menu (MFP models only) ....................................................................................... 230
Contacts menu (fax models only) ............................................................................................ 231
Supplies menu ............................................................................................................................ 232
Trays menu .................................................................................................................................. 234
Reports menu ............................................................................................................................. 237
Settings menu ............................................................................................................................. 239
Support Tools menu ................................................................................................................... 244
Control panel message document (CPMD) ................................................................................................. 251
Control-panel messages and event log entries .................................................................... 251
Resolve print-quality problems ......................................................................................................................................... 252
Introduction ...................................................................................................................................................... 252
Troubleshoot print quality ............................................................................................................................. 252
Update the printer rmware ..................................................................................................... 252
Print from a dierent software program ................................................................................ 252
Check the paper type setting for the print job ....................................................................... 252
Check the paper type setting on the printer ..................................................... 252
Check the paper type setting (Windows) ........................................................... 253
Check the paper type setting (macOS) ............................................................... 253
Check toner-cartridge status .................................................................................................... 253
Print a cleaning page ................................................................................................................. 254
Visually inspect the toner cartridge ......................................................................................... 254
Check paper and the printing environment ............................................................................ 255
Step one: Use paper that meets HP specications .......................................... 255
Step two: Check the environment ....................................................................... 255
Step three: Set the individual tray alignment .................................................... 255
Try a dierent print driver ......................................................................................................... 256
ENWW xi
Print quality troubleshooting guide .................................................................................................................................. 257
Introduction ...................................................................................................................................................... 258
Toner cartridges .......................................................................................................................... 259
Check toner-cartridge status ............................................................................... 259
Visually inspect the toner cartridge or cartridges ............................................ 259
Check the paper-type setting for the print job ...................................................................... 260
Check paper and the printing environment ............................................................................ 260
Information to collect ................................................................................................................ 261
Product specic image defects ..................................................................................................................... 261
Resolving print quality problems ............................................................................................. 261
Introduction ............................................................................................................ 261
Troubleshoot print quality problems .................................................................. 262
Repetitive image defect ruler ................................................................................................... 270
Use a ruler to measure between repetitive defects ........................................ 271
Printer specic image defects .................................................................................................. 274
Image defect events .............................................................................................. 274
Clean the printer .................................................................................................................................................................. 291
Clean the paper path ...................................................................................................................................... 291
Print a cleaning page ...................................................................................................................................... 291
Check the scanner glass for dirt and smudges (MFP) ............................................................................... 292
Clean the pickup rollers and separation pad in the document feeder (MFP) ........................................ 294
Clean the Tray 1 roller and separation pad ................................................................................................. 296
Step 1: Clean the Tray 1 roller .................................................................................................. 296
Step 2: Clean the separation pad assembly ........................................................................... 297
Clean the Tray 2-X rollers .............................................................................................................................. 299
Step 1: Clean the Tray 2-X rollers ............................................................................................ 299
Solve paper handling problems ........................................................................................................................................ 306
Printer feeds incorrect page size .................................................................................................................. 306
Printer pulls from incorrect tray ................................................................................................................... 306
Printer will not duplex or duplexes incorrectly .......................................................................................... 307
Paper does not feed from Tray 2-X ............................................................................................................. 307
Output is curled or wrinkled .......................................................................................................................... 307
Printer does not pick up paper or misfeeds ................................................................................................ 308
The printer does not pick up paper ......................................................................................... 308
The printer picks up multiple sheets of paper ....................................................................... 309
The document feeder jams, skews, or picks up multiple sheets of paper (MFP) ............ 309
Paper does not feed automatically ......................................................................................... 309
Clear paper jams ............................................................................................................................................. 311
Paper path jam sensor locations ............................................................................................. 313
Paper jam locations (M631/M632/M633/E62555/E62565/E62575/E62655/
E62665/E62675) ....................................................................................................................... 320
xii ENWW
Paper jam locations (M607/M608/M609/E60055/E60065/E60075/E60155/
E60165/E60175) ....................................................................................................................... 321
Auto-navigation for clearing jams ........................................................................................... 321
Experiencing frequent or recurring paper jams? ................................................................... 321
Clear paper jams in the document feeder .............................................................................. 323
Clear paper jams in Tray 1(M631/M632/M633/E62555/E62565/E62575/E62655/
E62665/E62675) ....................................................................................................................... 325
Clear paper jams in Tray 1 (M607/M608/M609/E60055/E60065/E60075/E60155/ E60165/E60175)
Clear paper jams in Trays 2, 3, 4, or 5 (M631/M632/M633/E62555/E62565/
E62575/E62655/E62665/E62675) ........................................................................................ 330
Clear paper jams in Trays 2, 3, or 4 (M607/M608/M609/E60055/E60065/E60075/
E60155/E60165/E60175) ........................................................................................................ 334
Clear paper jams in the 2,550-sheet high-capacity input tray (M631/M632/M633/
E62555/E62565/E62575/E62655/E62665/E62675) ........................................................ 338
Clear paper jams in the 2,100-sheet high-capacity input tray (M607/M608/M609/
E60055/E60065/E60075/E60155/E60165/E60175) ........................................................ 341
Clear paper jams in the right door and fuser area (M631/M632/M633/E62555/
E62565/E62575/E62655/E62665/E62675) ........................................................................ 344
Clear paper jams in the rear door and fuser area (M607/M608/M609/E60055/
E60065/E60075/E60155/E60165/E60175) ........................................................................ 347
Clear paper jams in the output bin (M631/M632/M633/E62555/E62565/E62575/
E62655/E62665/E62675) ........................................................................................................ 350
Clear paper jams in the output bin (M607/M608/M609/E60055/E60065/E60075/
E60155/E60165/E60175) ........................................................................................................ 351
Clear paper jams in the duplexer (M631/M632/M633/E62555/E62565/E62575/
E62655/E62665/E62675) ........................................................................................................ 352
Clear paper jams in the duplexer (M607/M608/M609/E60055/E60065/E60075/
E60155/E60165/E60175) ........................................................................................................ 354
Clear paper jams in the envelope feeder (M631/M632/M633/E62555/E62565/
E62575/E62655/E62665/E62675) ........................................................................................ 356
Clear paper jams in the envelope feeder (M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175) ........................................................................................ 358
Clear paper jams in the HP Stapling Mailbox (M631/M632/M633/E62555/E62565/
E62575/E62655/E62665/E62675) ........................................................................................ 360
Clear paper jams in the HP Stapling Mailbox accessory (M607/M608/M609/
E60055/E60065/E60075/E60155/E60165/E60175) ........................................................ 362
Clear staple jams (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/
E62675) ....................................................................................................................................... 363
Clear staple jams (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175) ....................................................................................................................................... 366
Change jam recovery ................................................................................................................. 369
Solve performance problems ............................................................................................................................................ 370
....................................................................................................................... 327
ENWW xiii
Factors aecting print performance ............................................................................................................ 370
Print speeds ..................................................................................................................................................... 371
The printer does not print or it prints slowly .............................................................................................. 372
The printer prints slowly ................................................................................................................................ 372
Solve connectivity problems .............................................................................................................................................. 374
Solve wired network problems ..................................................................................................................... 374
Introduction ................................................................................................................................. 374
Poor physical connection .......................................................................................................... 374
The computer is unable to communicate with the printer .................................................. 374
The printer is using incorrect link and duplex settings for the network ............................ 375
New software programs might be causing compatibility problems .................................. 375
The computer or workstation might be set up incorrectly .................................................. 375
The printer is disabled, or other network settings are incorrect ........................................ 375
Solve wireless network problems ................................................................................................................ 375
Introduction ................................................................................................................................. 376
Wireless connectivity checklist ................................................................................................. 376
The printer does not print after the wireless conguration completes ............................ 377
The printer does not print, and the computer has a third-party rewall installed .......... 377
The wireless connection does not work after moving the wireless router or printer ..... 377
Cannot connect more computers to the wireless printer .................................................... 377
The wireless printer loses communication when connected to a VPN .............................. 377
The network does not appear in the wireless networks list ............................................... 378
The wireless network is not functioning ................................................................................. 378
Reduce interference on a wireless network .......................................................................... 378
Service mode functions ...................................................................................................................................................... 379
Service menu ................................................................................................................................................... 379
Printer resets ................................................................................................................................................... 384
Restore factory-set defaults .................................................................................................... 384
Printer cold reset ........................................................................................................................ 384
Format Disk and Partial Clean functions ..................................................................................................... 386
Active and repository rmware locations ............................................................................... 386
Partial Clean ................................................................................................................................ 386
Execute a Partial Clean ......................................................................................... 387
Format Disk ................................................................................................................................. 387
Execute a Format Disk .......................................................................................... 388
Firmware upgrades ............................................................................................................................................................. 390
Determine the installed revision of rmware ............................................................................................. 391
Perform a rmware upgrade ........................................................................................................................ 393
HP Embedded Web Server ........................................................................................................ 393
USB ash drive (control-panel menu) ..................................................................................... 394
USB ash drive (Pre-boot menu) ............................................................................................. 395
xiv ENWW
Solve fax problems or email .............................................................................................................................................. 397
Appendix A Printer specications ......................................................................................................................................................... 399
Printer dimensions .............................................................................................................................................................. 400
Printer dimensions (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175) ..... 400
Printer dimensions (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675) ..... 403
Printer space requirements ............................................................................................................................................... 407
Power consumption, electrical specications, and acoustic emissions ...................................................................... 407
Operating environment range ........................................................................................................................................... 407
Certicate of Volatility ......................................................................................................................................................... 408
Appendix B Revision history .................................................................................................................................................................. 413
Revision history .................................................................................................................................................................... 414
Index ........................................................................................................................................................................................................... 415
ENWW xv
xvi ENWW
List of tables
Table 1-1 Sequence of operation ........................................................................................................................................................... 5
Table 1-2 Motors ....................................................................................................................................................................................... 8
Table 1-3 Fans ............................................................................................................................................................................................ 9
Table 1-4 Solenoids .................................................................................................................................................................................. 9
Table 1-5 Clutches ..................................................................................................................................................................................... 9
Table 1-6 Switches .................................................................................................................................................................................. 10
Table 1-7 Photointerrupter sensors .................................................................................................................................................... 11
Table 1-8 Sensors ................................................................................................................................................................................... 11
Table 1-9 LEDs ......................................................................................................................................................................................... 11
Table 1-10 Converted DC voltages ....................................................................................................................................................... 13
Table 1-11 Low-voltage power supply functions .............................................................................................................................. 14
Table 1-12 High-voltage power supply circuits ................................................................................................................................. 15
Table 1-13 Fuser components .............................................................................................................................................................. 16
Table 1-14 Fuser-control functions ..................................................................................................................................................... 19
Table 1-18 Toner cartridge functions .................................................................................................................................................. 30
Table 1-20 Photo sensors and switches ............................................................................................................................................. 36
Table 1-21 Motors, solenoids, and clutches ....................................................................................................................................... 37
Table 1-22 Paper path sensors ............................................................................................................................................................ 40
Table 1-23 Jams that the printer detects ........................................................................................................................................... 40
Table 1-24 Pickup and feed components for the 550-sheet PF ..................................................................................................... 43
Table 1-25 Pickup and feed functions for the 550-sheet PF .......................................................................................................... 43
Table 1-26 Pickup and feed components for the 2,100-sheet HCI ................................................................................................ 47
Table 1-27 Paper pickup and feed functions for the 2,100-sheet HCI .......................................................................................... 48
Table 1-28 Pickup and feed components for 1x550 paper deck and 3x550 paper deck ........................................................... 53
Table 1-29 Pickup and feed components for the 2,550-sheet paper deck .................................................................................. 55
Table 1-30 Pickup and feed functions for the 1x550, 3x550, and 2,550 paper decks ............................................................... 56
Table 1-31 Motors for the 2-bin SSMBM ............................................................................................................................................. 59
Table 1-32 Fan for the 2-bin SSMBM ................................................................................................................................................... 59
Table 1-33 Delivery functions for the SSMBM .................................................................................................................................... 59
Table 1-34 Motors and solenoids for the 2-bin SSMBM ................................................................................................................... 60
Table 1-35 Sensors and switches for the 2-bin SSMBM ................................................................................................................... 61
Table 1-36 Motors for the 5-bin SSMBM ............................................................................................................................................. 66
ENWW xvii
Table 1-37 Fan for SSMBM .................................................................................................................................................................... 66
Table 1-38 Delivery functions for the SSMBM .................................................................................................................................... 66
Table 1-39 Motors and solenoids for the 5-bin SSMBM ................................................................................................................... 67
Table 1-40 Sensors and switches for the 5-bin SSMBM ................................................................................................................... 69
Table 1-41 Document feeder sensors ................................................................................................................................................. 74
Table 1-42 Document feeder paper path ........................................................................................................................................... 74
Table 2-8 Troubleshooting owchart ................................................................................................................................................ 112
Table 2-9 Heartbeat LED, printer operational .................................................................................................................................. 147
Table 2-10 Printer base, sensors (image formation) block diagram ........................................................................................... 165
Table 2-11 Printer base, sensors (pickup, feed, and delivery) block diagram ............................................................................ 166
Table 2-12 Printer base, motors, solenoids, and clutches block diagram .................................................................................. 167
Table 2-13 1x550-sheet paper feeder, electrical components block diagram ......................................................................... 168
Table 2-14 1x550-sheet and 3x550-sheet paper decks, electrical components block diagram ........................................... 169
Table 2-15 2,550-sheet paper deck, electrical components block diagram .............................................................................. 171
Table 2-16 Stapler stacker multi bin mailbox (5 bin; SSBM), motors and solenoids block diagram ....................................... 172
Table 2-17 Stapler stacker multi bin mailbox (5 bin; SSBM), sensors and switches block diagram ....................................... 173
Table 2-18 Stapler stacker multi bin mailbox (2 bin; SSBM), motors and solenoids block diagram ....................................... 174
Table 2-19 Stapler stacker multi bin mailbox (2 bin; SSBM), sensors and switches block diagram ....................................... 175
Table 2-20 DC controller connections ............................................................................................................................................... 176
Table 2-21 External plug and port locations (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175) ..................................................................................................................................................................................................... 178
Table 2-22 External plug and port locations (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/
E62675) ..................................................................................................................................................................................................... 179
Table 2-23 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), main assemblies
(1 of 2) ........................................................................................................................................................................................................ 180
Table 2-24 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), main assemblies
(2 of 2) ........................................................................................................................................................................................................ 181
Table 2-25 Printer base (E60155/E60165/E60175), main assemblies (1 of 1) ........................................................................ 181
Table 2-26 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), main assemblies
(1 of 2) ........................................................................................................................................................................................................ 182
Table 2-27 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), main assemblies
(2 of 2) ........................................................................................................................................................................................................ 183
Table 2-28 Printer base (E62655/E62665/E62675), main assemblies ...................................................................................... 183
Table 2-29 Printer base, printed circuit assemblies (PCAs) ........................................................................................................... 184
Table 2-30 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), roller assemblies .. 184
Table 2-31 rinter base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), roller assemblies .... 185
Table 2-32 1x550-sheet paper feeder, main assemblies ............................................................................................................. 186
Table 2-33 1x550-sheet paper feeder (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675
envelope feeder), main assemblies ...................................................................................................................................................... 187
Table 2-34 1x550-sheet paper feeder, printed circuit assemblies (PCAs) ................................................................................. 188
Table 2-35 1x550-sheet paper deck, main assemblies (1 of 2) ................................................................................................... 189
Table 2-36 1x550-sheet paper deck, main assemblies (2 of 2) ................................................................................................... 190
xviii ENWW
Table 2-37 1x550-sheet paper deck, printed circuit assemblies (PCAs) ..................................................................................... 191
Table 2-38 3x550-sheet paper deck, main assemblies (1 of 2) ................................................................................................... 192
Table 2-39 3x550-sheet paper deck, main assemblies (2 of 2) ................................................................................................... 193
Table 2-40 3x550-sheet paper deck, printed circuit assemblies (PCAs) ..................................................................................... 194
Table 2-41 2,100-sheet paper deck (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), main
assemblies ................................................................................................................................................................................................. 195
Table 2-42 2,100-sheet paper deck (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175),
printed circuit assemblies (PCAs) ........................................................................................................................................................... 196
Table 2-43 2,550-sheet paper deck (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), main
assemblies (1 of 2) ................................................................................................................................................................................... 197
Table 2-44 2,550-sheet paper deck (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), main
assemblies (2 of 2) ................................................................................................................................................................................... 198
Table 2-45 2,550-sheet paper deck (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675),
printed circuit assemblies (PCAs) ........................................................................................................................................................... 199
Table 2-47 Wireless page (1 of 2) ...................................................................................................................................................... 215
Table 2-48 Wireless page (2 of 2) ...................................................................................................................................................... 216
Table 2-49 HP embedded Jetdirect page ......................................................................................................................................... 217
Table 2-50 Fax accessory page (1 of 2) ............................................................................................................................................ 218
Table 2-51 Fax accessory page (2 of 2) ............................................................................................................................................ 219
Table 2-52 Important information on the conguration pages .................................................................................................... 219
Table 2-53 Copy menu (MFP models only) ...................................................................................................................................... 224
Table 2-54 Scan menu (MFP models only) ....................................................................................................................................... 227
Table 2-55 Print menu ......................................................................................................................................................................... 228
Table 2-56 HP JetAdvantage menu (MFP models only) ................................................................................................................. 229
Table 2-57 Contacts menu (fax models only) .................................................................................................................................. 231
Table 2-58 Supplies menu (fax models only) .................................................................................................................................. 232
Table 2-59 Trays menu ........................................................................................................................................................................ 234
Table 2-60 Reports menu (fax models only) ................................................................................................................................... 237
Table 2-61 Settings menu (fax models only) ................................................................................................................................... 239
Table 2-62 Support Tools menu ........................................................................................................................................................ 244
Table 2-63 Image defects table quick reference ............................................................................................................................. 262
Table 2-64 Light print .......................................................................................................................................................................... 264
Table 2-65 Gray background or dark print ....................................................................................................................................... 265
Table 2-66 Blank page — No print .................................................................................................................................................... 265
Table 2-67 Black page ......................................................................................................................................................................... 266
Table 2-68 Banding defects ................................................................................................................................................................ 266
Table 2-69 Streak defects ................................................................................................................................................................... 267
Table 2-70 Fixing/fuser defects ......................................................................................................................................................... 268
Table 2-71 Image placement defects ............................................................................................................................................... 268
Table 2-72 Output defects .................................................................................................................................................................. 269
Table 2-74 Printer feeds incorrect page size ................................................................................................................................... 306
Table 2-75 Printer pulls from incorrect tray ..................................................................................................................................... 306
ENWW xix
Table 2-76 Printer will not duplex (print 2-sided jobs) or duplexes incorrectly ......................................................................... 307
Table 2-77 Paper does not feed from Tray 2-X ............................................................................................................................... 307
Table 2-78 Output is curled or wrinkled ........................................................................................................................................... 307
Table 2-79 Paper does not feed automatically ............................................................................................................................... 309
Table 2-80 Printer base, sensors (pickup, feed, and delivery) block diagram ............................................................................ 313
Table 2-81 1x550-sheet paper feeder, electrical components block diagram ......................................................................... 314
Table 2-82 1x550-sheet and 3x550-sheet paper decks, electrical components block diagram ........................................... 315
Table 2-83 2,550-sheet paper deck, electrical components block diagram .............................................................................. 317
Table 2-84 Stapler stacker multi bin mailbox (5 bin; SSBM), sensors and switches block diagram ....................................... 318
Table 2-85 Stapler stacker multi bin mailbox (2 bin; SSBM), sensors and switches block diagram ....................................... 319
Table 2-86 Solve performance problems ......................................................................................................................................... 370
Table 2-87 Service menu .................................................................................................................................................................... 380
Table A-1 Dimensions for M607n, M607dn, M608n, M608dn, M609dn models ....................................................................... 400
Table A-2 Dimensions for M6608x, M609x ...................................................................................................................................... 400
Table A-3 Dimensions for the 1x550-sheet paper feeder ............................................................................................................. 400
Table A-4 Dimensions for the printer with a 1x550-sheet paper feeder .................................................................................... 400
Table A-5 Dimensions for the 2,100-sheet HCI with stand ........................................................................................................... 401
Table A-6 Dimensions for the printer with a 2,100-sheet HCI with stand .................................................................................. 401
Table A-7 Dimensions for the envelope feeder ............................................................................................................................... 401
Table A-8 Dimensions for the printer with an envelope feeder .................................................................................................... 401
Table A-9 Dimensions for the HP Stapling Mailbox ......................................................................................................................... 401
Table A-10 Dimensions for the printer with an HP Stapling Mailbox ........................................................................................... 402
Table A-11 Dimensions for base models (M631dn, M631h Flow, M632h, M633fh) ................................................................. 403
Table A-12 Dimensions for M631z .................................................................................................................................................... 403
Table A-13 Dimensions for M632fht ................................................................................................................................................. 403
Table A-14 Dimensions for M632z Flow, M633z Flow ................................................................................................................... 403
Table A-15 Dimensions for the 1x550-sheet paper feeder .......................................................................................................... 404
Table A-16 Dimensions for the printer with a 1x550-sheet paper feeder ................................................................................. 404
Table A-17 Dimensions for the 1x550-sheet feeder with printer stand ..................................................................................... 404
Table A-18 Dimensions for the printer with a 1x550-sheet feeder with printer stand ............................................................ 404
Table A-19 Dimensions for the 1x550-sheet feeder and 2,100-sheet HCI with stand ............................................................ 404
Table A-20 Dimensions for the printer with a 1x550-sheet feeder and 2,100-sheet HCI with stand ................................... 405
Table A-21 Dimensions for the envelope feeder cassette ............................................................................................................. 405
Table A-22 Dimensions for the printer with an envelope feeder .................................................................................................. 405
Table A-23 Dimensions for the printer with an HP Stapling Mailbox ........................................................................................... 405
Table A-24 Operating environment range ........................................................................................................................................ 407
Table B-1 Revision history ................................................................................................................................................................... 414
xx ENWW
List of gures
Figure 1-5 High-voltage power supply circuits .................................................................................................................................. 15
Figure 1-6 Fuser components .............................................................................................................................................................. 16
Figure 1-7 Fuser control ........................................................................................................................................................................ 18
Figure 1-13 Pre-exposure ..................................................................................................................................................................... 26
Figure 1-14 Primary charging ............................................................................................................................................................... 26
Figure 1-15 Laser-beam exposure ...................................................................................................................................................... 27
Figure 1-16 Developing ......................................................................................................................................................................... 27
Figure 1-17 Transfer .............................................................................................................................................................................. 28
Figure 1-18 Separation .......................................................................................................................................................................... 28
Figure 1-19 Fusing .................................................................................................................................................................................. 29
Figure 1-20 Drum cleaning .................................................................................................................................................................... 29
Figure 1-21 Toner cartridge components ........................................................................................................................................... 30
Figure 1-23 Photo sensors and switches ........................................................................................................................................... 36
Figure 1-24 Motors, solenoids, and clutches for pickup, feed and delivery system .................................................................... 37
Figure 1-25 Paper path and location of sensors ............................................................................................................................... 39
Figure 1-26 Controller for the 550-sheet PF ..................................................................................................................................... 41
Figure 1-27 Paper path for the 550-sheet PF ................................................................................................................................... 42
Figure 1-28 Pickup and feed components for the 550-sheet PF ................................................................................................... 43
Figure 1-29 Controller for the 2,100-sheet HCI ................................................................................................................................. 45
Figure 1-30 Paper path for the 2,100-sheet HCI ............................................................................................................................... 46
Figure 1-31 Pickup and feed components for the 2,100-sheet HCI .............................................................................................. 47
Figure 1-32 Controller for the 1x550, 3x550, and 2,550 paper decks .......................................................................................... 49
Figure 1-33 Paper path for the 1x550 PD .......................................................................................................................................... 50
Figure 1-34 Paper path for the 3x550 PD .......................................................................................................................................... 51
Figure 1-35 Paper path for the 2,550 PD ........................................................................................................................................... 52
Figure 1-36 Pickup and feed components for 1x550 paper deck and 3x550 paper deck ......................................................... 53
Figure 1-37 Pickup and feed components for the 2,550-sheet paper deck ................................................................................ 55
Figure 1-38 SSMBM controller .............................................................................................................................................................. 57
Figure 1-39 Paper path for the 2-bin SSMBM .................................................................................................................................... 58
Figure 1-40 Motors and solenoids for the 2-bin SSMBM ................................................................................................................. 60
Figure 1-41 Sensors and switches for the 2-bin SSMBM ................................................................................................................. 61
Figure 1-42 Paper path and location of sensors for the 2-bin SSMBM .......................................................................................... 63
ENWW xxi
Figure 1-43 SSMBM controller .............................................................................................................................................................. 64
Figure 1-44 Paper path for the 5-bin SSMBM .................................................................................................................................... 65
Figure 1-45 Motors and solenoids for the 5-bin SSMBM ................................................................................................................. 67
Figure 1-46 Sensors and switches for the 5-bin SSMBM ................................................................................................................. 68
Figure 1-47 Paper path and location of sensors for the 5-bin SSMBM .......................................................................................... 71
Figure 1-48 Document feeder sensors ............................................................................................................................................... 74
Figure 1-49 Document feeder paper path .......................................................................................................................................... 74
Figure 1-50 Deskew operation ............................................................................................................................................................. 77
Figure 1-51 Document feeder open (book mode) ............................................................................................................................ 78
Figure 1-52 Document feeder open (60º to 80º) .............................................................................................................................. 78
Figure 2-1 Unlock the front door .......................................................................................................................................................... 82
Figure 2-2 Unlock the left door ............................................................................................................................................................ 83
Figure 2-6 Open the Control Panel .................................................................................................................................................... 103
Figure 2-7 Turn Windows features on or o .................................................................................................................................... 103
Figure 2-8 Enable the telnet client feature ...................................................................................................................................... 104
Figure 2-9 Select the +3:Administrator item ................................................................................................................................... 105
Figure 2-10 Select the +A:Remote Admin item ............................................................................................................................... 105
Figure 2-11 Select the 1:Start Telnet item ....................................................................................................................................... 105
Figure 2-12 Telnet connecting message .......................................................................................................................................... 105
Figure 2-13 Telnet error message ..................................................................................................................................................... 106
Figure 2-14 Telnet server function initialized .................................................................................................................................. 106
Figure 2-15 Open a command window ............................................................................................................................................. 107
Figure 2-16 Start a telnet session ..................................................................................................................................................... 107
Figure 2-17 Establish a telnet connection ....................................................................................................................................... 107
Figure 2-18 Enter the PIN ................................................................................................................................................................... 108
Figure 2-19 Remote Admin window .................................................................................................................................................. 108
Figure 2-20 Access the administrator menu .................................................................................................................................... 109
Figure 2-21 Access the remote admin menu .................................................................................................................................. 109
Figure 2-22 Terminate the telnet connection ................................................................................................................................. 110
Figure 2-23 Diagnostic-tests access button (small touchscreen) ................................................................................................ 119
Figure 2-24 Press the diagnostics-access button (small touchscreen) ...................................................................................... 120
Figure 2-25 Diagnostic-tests access button (large touchscreen) ................................................................................................. 120
Figure 2-26 Press the diagnostics-access button (large touchscreen) ....................................................................................... 121
Figure 2-27 Control-panel version A yellow screen ........................................................................................................................ 121
Figure 2-28 Open the Pre-boot menu .............................................................................................................................................. 124
Figure 2-29 Pre-boot menu ................................................................................................................................................................ 125
Figure 2-30 Access the administration menu .................................................................................................................................. 126
Figure 2-31 Access the diagnostics menu ........................................................................................................................................ 126
Figure 2-32 Open the screen test ...................................................................................................................................................... 127
Figure 2-33 Blue vertical gradient screen ........................................................................................................................................ 127
Figure 2-34 Open the touch test ........................................................................................................................................................ 131
xxii ENWW
Figure 2-35 Touch the white grid ....................................................................................................................................................... 131
Figure 2-36 Verify the mark ............................................................................................................................................................... 132
Figure 2-37 Open the softkey test .................................................................................................................................................... 133
Figure 2-38 Touch the Home button ................................................................................................................................................. 133
Figure 2-39 Successful test ................................................................................................................................................................ 134
Figure 2-40 Open the backlight test .................................................................................................................................................. 135
Figure 2-41 Open the sound test ....................................................................................................................................................... 136
Figure 2-42 Do not open the keyboard test ..................................................................................................................................... 137
Figure 2-43 Open the sound test ....................................................................................................................................................... 138
Figure 2-44 Touchscreen blank, white, or dim (no image) ............................................................................................................ 140
Figure 2-45 Touchscreen has an unresponsive zone ..................................................................................................................... 141
Figure 2-46 No control panel sound .................................................................................................................................................. 142
Figure 2-47 Home button is unresponsive ...................................................................................................................................... 143
Figure 2-48 Hardware integration pocket (HIP) is not functioning (control panel functional) ................................................ 144
Figure 2-49 Engine test button (1 of 2) ............................................................................................................................................ 149
Figure 2-50 Engine test button (2 of 2) ............................................................................................................................................ 150
Figure 2-51 Defeat the toner cartridge door interlocks ................................................................................................................. 151
Figure 2-52 Defeat the right or rear door interlock ........................................................................................................................ 152
Figure 2-53 Printer base, image formation system block diagram ............................................................................................. 164
Figure 2-54 Printer base, sensors (image formation) block diagram .......................................................................................... 165
Figure 2-55 Printer base, sensors (pickup, feed, and delivery) block diagram .......................................................................... 166
Figure 2-56 Printer base, motors, solenoids, and clutches block diagram ................................................................................ 167
Figure 2-57 1x550-sheet paper feeder, electrical components block diagram ........................................................................ 168
Figure 2-58 1x550-sheet and 3x550-sheet paper decks, electrical components block diagram ......................................... 169
Figure 2-59 2,550-sheet paper deck, electrical components block diagram ............................................................................ 171
Figure 2-60 Stapler stacker multi bin mailbox (5 bin; SSBM), motors and solenoids block diagram ..................................... 172
Figure 2-61 Stapler stacker multi bin mailbox (5 bin; SSBM), sensors and switches block diagram ..................................... 173
Figure 2-62 Stapler stacker multi bin mailbox (2 bin; SSBM), motors and solenoids block diagram ..................................... 174
Figure 2-63 Stapler stacker multi bin mailbox (2 bin; SSBM), sensors and switches block diagram ..................................... 175
Figure 2-64 DC controller connections ............................................................................................................................................. 176
Figure 2-65 External plug and port locations (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175) ..................................................................................................................................................................................................... 178
Figure 2-66 External plug and port locations (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/
E62675) ..................................................................................................................................................................................................... 179
Figure 2-67 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), main
assemblies (1 of 2) ................................................................................................................................................................................... 180
Figure 2-68 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), main
assemblies (2 of 2) ................................................................................................................................................................................... 181
Figure 2-69 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), main
assemblies (2 of 2) ................................................................................................................................................................................... 181
Figure 2-70 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), main
assemblies (1 of 2) ................................................................................................................................................................................... 182
ENWW xxiii
Figure 2-71 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), main
assemblies (2 of 2) ................................................................................................................................................................................... 183
Figure 2-72 Printer base (E62655/E62665/E62675), main assemblies .................................................................................... 183
Figure 2-73 Printer base, printed circuit assemblies (PCAs) ......................................................................................................... 184
Figure 2-74 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), roller
assemblies ................................................................................................................................................................................................. 184
Figure 2-75 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), roller
assemblies ................................................................................................................................................................................................. 185
Figure 2-76 1x550-sheet paper feeder, main assemblies ............................................................................................................ 186
Figure 2-77 1x550-sheet paper feeder (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675
envelope feeder), main assemblies ...................................................................................................................................................... 187
Figure 2-78 1x550-sheet paper feeder, printed circuit assemblies (PCAs) ................................................................................ 188
Figure 2-79 1x550-sheet paper deck, main assemblies (1 of 2) ................................................................................................. 189
Figure 2-80 1x550-sheet paper deck, main assemblies (2 of 2) ................................................................................................. 190
Figure 2-81 1x550-sheet paper deck, printed circuit assemblies (PCAs) ................................................................................... 191
Figure 2-82 3x550-sheet paper deck, main assemblies (1 of 2) ................................................................................................. 192
Figure 2-83 3x550-sheet paper deck, main assemblies (2 of 2) ................................................................................................. 193
Figure 2-84 3x550-sheet paper deck, printed circuit assemblies (PCAs) ................................................................................... 194
Figure 2-85 2,100-sheet paper deck (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175),
main assemblies ....................................................................................................................................................................................... 195
Figure 2-86 2,100-sheet paper deck (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175),
printed circuit assemblies (PCAs) ........................................................................................................................................................... 196
Figure 2-87 2,550-sheet paper deck (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175),
main assemblies (1 of 2) ......................................................................................................................................................................... 197
Figure 2-88 2,550-sheet paper deck (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675),
main assemblies (2 of 2) ......................................................................................................................................................................... 198
Figure 2-89 2,550-sheet paper deck (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675),
printed circuit assemblies (PCAs) ........................................................................................................................................................... 199
Figure 2-90 General timing chart ....................................................................................................................................................... 200
Figure 2-91 General circuit diagram for the printer base (M607/M608/M609) ......................................................................... 201
Figure 2-92 General circuit diagram for the printer base (E60155/E60165/E60175) (1 of 2) ............................................... 202
Figure 2-93 General circuit diagram for the printer base (E60155/E60165/E60175) (2 of 2) ............................................... 203
Figure 2-94 General circuit diagram for the printer base (M631/M623/M633) ......................................................................... 204
Figure 2-95 General circuit diagram for the printer base (E62655/E62665/E62675) (1 of 2) ............................................... 205
Figure 2-96 General circuit diagram for the printer base (E62655/E62665/E62675) (2 of 2) ............................................... 206
Figure 2-97 General circuit diagram for the 550-sheet paper feeder ......................................................................................... 207
Figure 2-98 General circuit diagram for the 1x550-sheet and 3x-550-sheet paper deck ...................................................... 208
Figure 2-99 General circuit diagram for the 2,100-sheet paper deck ......................................................................................... 209
Figure 2-100 General circuit diagram for the 2,550-sheet paper deck ...................................................................................... 210
Figure 2-101 General circuit diagram for the 5 bin stapler stacker multi-bin mail box ............................................................ 211
Figure 2-102 General circuit diagram for the 2 bin stapler stacker multi-bin mail box ............................................................ 212
Figure 2-104 Wireless page (1 of 2) .................................................................................................................................................. 215
xxiv ENWW
Figure 2-105 Wireless page (2 of 2) .................................................................................................................................................. 216
Figure 2-106 HP embedded Jetdirect page ..................................................................................................................................... 217
Figure 2-107 Fax accessory page (1 of 2) ........................................................................................................................................ 218
Figure 2-108 Fax accessory page (2 of 2) ........................................................................................................................................ 219
Figure 2-109 Fuser test page ............................................................................................................................................................. 222
Figure 2-110 Examples of repetitive defects .................................................................................................................................. 271
Figure 2-111 Place the ruler on the page ........................................................................................................................................ 272
Figure 2-112 Locate the next repetitive defect ............................................................................................................................... 272
Figure 2-113 Determine the defective assembly ........................................................................................................................... 273
Figure 2-126 Remove the cover ........................................................................................................................................................ 296
Figure 2-127 Remove the roller ......................................................................................................................................................... 297
Figure 2-128 Move the lift plate out of the way .............................................................................................................................. 297
Figure 2-129 Release the cover ......................................................................................................................................................... 298
Figure 2-130 Remove the roller ......................................................................................................................................................... 298
Figure 2-131 Open the tray (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175) ............................ 299
Figure 2-132 Open the tray (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675) ............................ 299
Figure 2-133 Lower the access cover (Tray 2 rollers) .................................................................................................................... 300
Figure 2-134 Lower the access cover (Tray 3 rollers) .................................................................................................................... 300
Figure 2-135 Lower the access cover (M631z/M632fht/Flow M632z/Flow M633z) ................................................................ 301
Figure 2-136 Locate the separation roller ....................................................................................................................................... 301
Figure 2-137 Install the separation roller tool ................................................................................................................................ 302
Figure 2-138 Slide the roller to the left ............................................................................................................................................ 302
Figure 2-139 Remove the roller ......................................................................................................................................................... 303
Figure 2-140 Locate the pickup and feed roller .............................................................................................................................. 303
Figure 2-141 Unlock the pickup and feed rollers ............................................................................................................................ 304
Figure 2-142 Slide the rollers to the left .......................................................................................................................................... 304
Figure 2-143 Remove the rollers ....................................................................................................................................................... 305
Figure 2-144 Printer base, sensors (pickup, feed, and delivery) block diagram ........................................................................ 313
Figure 2-145 1x550-sheet paper feeder, electrical components block diagram ..................................................................... 314
Figure 2-146 1x550-sheet and 3x550-sheet paper decks, electrical components block diagram ....................................... 315
Figure 2-147 2,550-sheet paper deck, electrical components block diagram .......................................................................... 317
Figure 2-148 Stapler stacker multi bin mailbox (5 bin; SSBM), sensors and switches block diagram ................................... 318
Figure 2-149 Stapler stacker multi bin mailbox (2 bin; SSBM), sensors and switches block diagram ................................... 319
Figure 2-150 Open the Pre-boot menu ............................................................................................................................................ 385
Figure 2-151 Open the Pre-boot menu ............................................................................................................................................ 387
Figure 2-152 Open the Pre-boot menu ............................................................................................................................................ 388
Figure 2-153 Conguration report .................................................................................................................................................... 392
Figure 2-154 Open the Pre-boot menu ............................................................................................................................................ 395
Figure A-1 Certicate of Volatility (1 of 2; M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175) ...... 408
Figure A-2 Certicate of Volatility (2 of 2; M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175) ...... 409
Figure A-3 Certicate of Volatility (1 of 2; M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675) ...... 410
ENWW xxv
Figure A-4 Certicate of Volatility (2 of 2; M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675) ...... 411
xxvi ENWW

1 Theory of operation

●
HP service and support
●
Basic operation
●
Engine-control system
●
Laser scanner system
●
Image formation system
●
Toner cartridge
●
Pickup, feed, and delivery system
●
Input accessories
●
Output accessories
●
Scanning and image capture system (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/ E62675)
●
Document feeder system (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675)
ENWW 1

HP service and support

Learn about HP access to additional service and support information.

Additional service and support for channel partners

Channel partners, go to partner.hp.com, and then use the steps below to access the HP Web-based Interactive Search Engine (WISE).
Access WISE for Channel partners
1. Select Services & Support, and then select Services Delivery.
2. Select Technical Support, and then select Technical Documentation.
Find information about the following topics
● Service manuals
● Service advisories
● Up-to-date control panel message (CPMD) troubleshooting
● Install and congure
● Printer specications
● Solutions for printer issues and emerging issues
● Remove and replace part instructions and videos
● Warranty and regulatory information

Additional service and support for HP internal personnel

HP internal personnel, go to one of the following Web-based Interactive Search Engine (WISE) sites:
Americas (AMS)
– https://support.hp.com/wise/home/ams-enWISE - English
– https://support.hp.com/wise/home/ams-esWISE - Spanish
– https://support.hp.com/wise/home/ams-ptWISE - Portuguese
– https://support.hp.com/wise/home/ams-frWISE - French
Asia Pacic / Japan (APJ)
– https://support.hp.com/wise/home/apj-enWISE - English
– https://support.hp.com/wise/home/apj-jaWISE - Japanese
– https://support.hp.com/wise/home/apj-koWISE - Korean
– https://support.hp.com/wise/home/apj-zh-HansWISE - Chinese (simplied)
2 Chapter 1 Theory of operation ENWW
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