HP E60165dn operation manual

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HP LaserJet Managed E60155, E60165, E60175

User Guide

www.hp.com/videos/LaserJet www.hp.com/support/ljE60155

www.hp.com/support/ljE60165 www.hp.com/support/ljE60175

HP LaserJet Managed E60155, E60165, E60175

User Guide

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Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 04/2019

Adobe®, Adobe Photoshop®, Acrobat®, and PostScript

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

macOS is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

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Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 1

Potential shock hazard ............................................................................................................................................................ 2

Printer views .............................................................................................................................................................................. 3

Printer front view ................................................................................................................................................. 3

Printer back view .................................................................................................................................................. 4

Interface ports ...................................................................................................................................................... 5

Control-panel view ............................................................................................................................................... 6

Printer specications ................................................................................................................................................................ 9

Technical specications ....................................................................................................................................... 9

Supported operating systems ......................................................................................................................... 10

Printer dimensions ............................................................................................................................................ 12

Power consumption, electrical specications, and acoustic emissions .................................................... 13

Operating environment range ......................................................................................................................... 13

Printer hardware setup and software installation ............................................................................................................ 14

2 Paper trays .............................................................................................................................................................................................. 15

Introduction ............................................................................................................................................................................. 16

Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 17

Tray 1 paper orientation ................................................................................................................................... 18

Use alternative letterhead mode .................................................................................................................... 22

Load paper to Tray 2 and the 550-sheet trays ................................................................................................................. 23

Introduction ........................................................................................................................................................ 23

Tray 2 and the 550-sheet trays paper orientation ...................................................................................... 25

Use alternative letterhead mode .................................................................................................................... 28

Load paper to the 2,100-sheet high-capacity input tray ................................................................................................ 29

Load and print envelopes ..................................................................................................................................................... 31

Introduction ........................................................................................................................................................ 31

Print envelopes .................................................................................................................................................. 31

Envelope orientation ......................................................................................................................................... 32

Load and print labels ............................................................................................................................................................. 33

Introduction ........................................................................................................................................................ 33

ENWW iii

Manually feed labels ......................................................................................................................................... 33

Label orientation ............................................................................................................................................... 33

Congure the 5-bin Multi-bin Mailbox with Stapler .......................................................................................................... 34

Congure the default staple location ............................................................................................................. 34

Congure the operation mode ........................................................................................................................ 35

3 Supplies, accessories, and parts .......................................................................................................................................................... 37

Order supplies, accessories, and parts ............................................................................................................................... 38

Ordering .............................................................................................................................................................. 38

Replace the toner cartridge .................................................................................................................................................. 39

Toner-cartridge information ............................................................................................................................ 39

Remove and replace the cartridge .................................................................................................................. 39

Replace the staple cartridge ................................................................................................................................................. 43

4 Print .......................................................................................................................................................................................................... 45

Print tasks (Windows) ............................................................................................................................................................ 46

How to print (Windows) .................................................................................................................................... 46

Automatically print on both sides (Windows) ............................................................................................... 46

Manually print on both sides (Windows) ........................................................................................................ 47

Print multiple pages per sheet (Windows) .................................................................................................... 47

Select the paper type (Windows) .................................................................................................................... 48

Additional print tasks ........................................................................................................................................ 49

Print tasks (macOS) ............................................................................................................................................................... 50

How to print (macOS) ........................................................................................................................................ 50

Automatically print on both sides (macOS) ................................................................................................... 50

Manually print on both sides (macOS) ........................................................................................................... 50

Print multiple pages per sheet (macOS) ........................................................................................................ 51

Select the paper type (macOS) ........................................................................................................................ 51

Additional print tasks ........................................................................................................................................ 51

Store print jobs on the printer to print later or print privately ........................................................................................ 52

Introduction ........................................................................................................................................................ 52

Create a stored job (Windows) ......................................................................................................................... 52

Create a stored job (macOS) ............................................................................................................................ 53

Print a stored job ............................................................................................................................................... 53

Delete a stored job ............................................................................................................................................ 54

Information sent to printer for Job Accounting purposes ........................................................................... 55

Mobile printing solutions ....................................................................................................................................................... 56

Introduction ........................................................................................................................................................ 56

Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory

installed) ............................................................................................................................................................. 56

HP ePrint via email ............................................................................................................................................ 57

iv ENWW

AirPrint ................................................................................................................................................................. 58

Android embedded printing ............................................................................................................................. 58

Print from a USB ash drive ................................................................................................................................................. 59

Introduction ........................................................................................................................................................ 59

Enable the USB port for printing ..................................................................................................................... 59

Print USB documents ........................................................................................................................................ 60

Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 61

Enable the high-speed USB port for printing ................................................................................................ 61

5 Manage the printer ................................................................................................................................................................................. 63

Advanced conguration with HP Embedded Web Server (EWS) .................................................................................... 64

Introduction ........................................................................................................................................................ 64

How to access the HP Embedded Web Server (EWS) .................................................................................. 65

HP Embedded Web Server features ............................................................................................................... 65

Congure IP network settings .............................................................................................................................................. 71

Printer sharing disclaimer ................................................................................................................................ 71

View or change network settings ................................................................................................................... 71

Rename the printer on a network ................................................................................................................... 71

Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 72

Manually congure IPv6 TCP/IP parameters from the control panel ........................................................ 72

Link speed and duplex settings ....................................................................................................................... 73

Printer security features ....................................................................................................................................................... 74

Introduction ........................................................................................................................................................ 74

Security statements .......................................................................................................................................... 74

IP Security ........................................................................................................................................................... 74

Assign or change the system password using the HP Embedded Web Server ....................................... 74

Encryption support: HP High Performance Secure Hard Disks .................................................................. 75

Lock the formatter ............................................................................................................................................ 75

Energy-conservation settings .............................................................................................................................................. 76

Introduction ........................................................................................................................................................ 76

Print with EconoMode ....................................................................................................................................... 76

Set the sleep timer and congure the printer to use 1 watt or less of power ......................................... 76

HP Web Jetadmin ................................................................................................................................................................... 78

Software and rmware updates .......................................................................................................................................... 79

6 Solve problems ....................................................................................................................................................................................... 81

Customer support .................................................................................................................................................................. 82

Control panel help system .................................................................................................................................................... 83

Reset factory settings ........................................................................................................................................................... 84

Introduction ........................................................................................................................................................ 84

Method one: Reset factory settings from the printer control panel ......................................................... 84

ENWW v

Method two: Reset factory settings from the HP Embedded Web Server (network-connected

printers only) ...................................................................................................................................................... 84

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 85

Printer does not pick up paper or misfeeds ....................................................................................................................... 86

Introduction ........................................................................................................................................................ 86

The printer does not pick up paper ................................................................................................................. 86

The printer picks up multiple sheets of paper .............................................................................................. 88

Clear paper jams ..................................................................................................................................................................... 92

Introduction ........................................................................................................................................................ 92

Paper jam locations ........................................................................................................................................... 93

Auto-navigation for clearing paper jams ....................................................................................................... 93

Experiencing frequent or recurring paper jams? .......................................................................................... 93

Clear paper jams in tray 1 (13.A1) .................................................................................................................. 95

Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5) .............................................................. 98

Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F) ............................................ 101

Clear paper jams in the rear door and fuser area (13.B) ........................................................................... 104

Clear paper jams in the output bin (13.E1) ................................................................................................. 107

Clear paper jams in the duplexer (13.C, 13.D, 13.B) .................................................................................. 107

Clear paper jams in the envelope feeder (13.A) ......................................................................................... 108

Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7) ............................................ 110

Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8) ...................................................... 111

Resolve print-quality problems ......................................................................................................................................... 114

Introduction ...................................................................................................................................................... 114

Troubleshoot print quality ............................................................................................................................. 114

Index ........................................................................................................................................................................................................... 119

vi ENWW

1 Printer overview

●

Warning icons

●

Potential shock hazard

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Warning icons

Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable.

●

ENWW Warning icons 1

Caution: Electric shock

●

Caution: Hot surface

●

Caution: Keep body parts away from moving parts

●

Caution: Sharp edge in close proximity

Potential shock hazard

Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know

whether the outlet is grounded, check with a qualied electrician.

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

● Install the product in a protected location where no one can step on or trip over the power cord.

2 Chapter 1 Printer overview ENWW

Printer views

●

Printer front view

●

Printer back view

●

Interface ports

●

Control-panel view

Printer front view

Table 1-1 Printer front view legend

Image callout

1 Color touchscreen display control panel

2 Output bin

3 Cartridge door release button (access to the toner cartridge)

4 On/o button

5 Cartridge door and Tray 1

6 Tray 2

7 Easy-access USB printing port

8 Hardware integration pocket (for connecting accessories and third-party devices)

Printer component

ENWW Printer views 3

Printer back view

NOTE: The printer is shown without a nishing accessory attached.

1 Slot for a cable-type security lock

2 Formatter plate (contains the interface ports)

3 Power connection

4 Serial number and product number label

5 Rear door (for jam access)

4 Chapter 1 Printer overview ENWW

Interface ports

1 Host USB port for connecting external USB devices (this port might be covered)

2 Local area network (LAN) Ethernet (RJ-45) network port

3 Hi-Speed USB 2.0 printing port

NOTE: For easy-access USB printing, use the USB port near the control panel.

ENWW Printer views 5

Control-panel view

The Home screen provides access to the printer features and indicates the current status of the printer.

Return to the Home screen at any time by selecting the Home button.

NOTE: For more information about the printer-control-panel features, go to www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175, select Manuals, and then select General

reference.

NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.

Table 1-2 Printer control-panel view legend

Image callout

1 Reset button Touch the Reset button to clear changes, release the printer from a paused state, reset the copy

2 Sign In or Sign Out

Component Description

count eld, display hidden errors, and restore the default settings (including the language and keyboard layout).

Touch the Sign In button to access secured features.

button

Touch the Sign Out button to sign out of the printer. The printer restores all options to the default settings.

NOTE: This button displays only if the administrator has congured the printer to require

permission for access to features.

6 Chapter 1 Printer overview ENWW

Table 1-2 Printer control-panel view legend (continued)

Image callout

5 Current time Displays the current time.

6 Applications area Touch any of the icons to open the application. Swipe the screen sideways to access more

Component Description

Information button

Help button

Touch the information button to access a screen that provides access to several types of printer information. Touch the buttons at the bottom of the screen for the following information:

● Display Language: Change the language setting for the current user session.

● Sleep Mode: Place the printer into sleep mode.

● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet,

or other device with Wi-Fi (only when an optional HP Jetdirect 3100w BLE/NFC/Wireless Accessory is installed).

● Wireless: View or change wireless connection settings (only when an optional HP Jetdirect

2900nw Print Server wireless accessory is installed).

● Ethernet: View or change Ethernet connection settings.

● HP Web Services: View information to connect and print to the printer using HP Web Services

(ePrint).

Touch the Help button to open the embedded help system.

applications.

NOTE: The available applications vary by printer. The administrator can congure which

applications appear and the order in which they appear.

7 Home-screen page

indicator

Home button

Indicates the number of pages on the Home Screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages.

Touch the Home button to return to the Home screen.

ENWW Printer views 7

How to use the touchscreen control panel

Use the following actions to use the printer touchscreen control panel.

Action Description Example

Touch Touch an item on the screen to select that item

or open that menu. Also, when scrolling through menus, briey touch the screen to stop the scrolling.

Swipe Touch the screen and then move your nger

horizontally to scroll the screen sideways.

Scroll Touch the screen and then move your nger

vertically to scroll the screen up and down. When scrolling through menus, briey touch the screen to stop the scrolling.

Touch the Settings icon to open the Settings app.

Swipe until the Settings app displays.

Scroll through the Settings app.

8 Chapter 1 Printer overview ENWW

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

●

Technical specications

●

Supported operating systems

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating environment range

Technical specications

Table 1-3 Paper handling specications

Paper handling features Model E60155dn, E60165dn, E60175dn

Tray 1 (100-sheet capacity) Included

Tray 2 (550-sheet capacity) Included

(Product # 3GY09A, 3GY10A, 3GY12A)

1 x 550-sheet paper feeder

NOTE: The E65150dn and E65160dn models accept up to six optional 1 x 550-

sheet feeders.

2,100–sheet high-capacity input feeder (HCI) Optional

Automatic duplex printing Included

Envelope feeder cassette for printing up to 75 envelopes Optional

Tray 2 extension cover for printing on Legal-size media Optional

5-bin Multi-bin Mailbox with Stapler

NOTE: When this accessory is added to the standard output bin, the total

capacity is six bins and 1,300 sheets.

Table 1-4 Connectivity specications

Connectivity features Model E60155dn, E60165dn, E60175dn

(Product # 3GY09A, 3GY10A, 3GY12A)

10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Included

Hi-Speed USB 2.0 Included

Easy-access USB port for printing without a computer and upgrading the rmware Included

Optional

Hardware Integration Pocket for connecting accessory and third-party devices Included

HP Internal USB Ports Optional

ENWW Printer specications 9

Table 1-4 Connectivity specications (continued)

Connectivity features Model E60155dn, E60165dn, E60175dn

(Product # 3GY09A, 3GY10A, 3GY12A)

HP Jetdirect 2900nw Print Server accessory for wireless connectivity Optional

HP Jetdirect 3100w BLE/NFC/Wireless Accessory for printing from mobile devices

NOTE: Connected via the Hardware Integration Pocket or the rear host USB port.

The HP Jetdirect 3100w BLE/NFC/Wireless Accessory requires the HP Internal USB ports accessory.

Optional

Table 1-5 Print Specications

Print features Model E60155dn, E60165dn, E60175dn

(Product # 3GY09A, 3GY10A, 3GY12A)

Prints 52 pages per minute (ppm) on A4 and 55 ppm on letter-size paper E60155dn

Prints 61 ppm on A4 and 65 ppm on letter-size paper E60165dn

Prints 71 ppm on A4 and 75 ppm on letter-size paper E60175dn

Easy-access USB printing (no computer required) Included

Table 1-6 Other Specications

Feature Model E60155dn, E60165dn, E60175dn

(Product # 3GY09A, 3GY10A, 3GY12A)

Memory: 512 MB memory, expandable to 1.5 GB by adding 1 GB DIMM Included

Memory: HP Secure High-Performance Hard Disk Optional

Security: HP Trusted Platform Module for encrypting all data that passes through the printer

Control panel: Constant-view color touchscreen control panel Included

Supported operating systems

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

The following information applies to the printer-specic Windows HP PCL 6 print drivers, HP print drivers for macOS, and to the software installer.

Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver. Or, go to the printersupport website for this printer: www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or

www.hp.com/support/ljE60175 to download the print driver or the software installer to install the HP print

driver.

macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/

LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver.

Included

10 Chapter 1 Printer overview ENWW

1. Go to 123.hp.com/LaserJet.

2. Follow the steps provided to download the printer software.

Table 1-7 Supported operating systems and print drivers

Operating system Print driver (for Windows, or the installer on the web for macOS)

Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this

operating system as part of the software installation.

Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is installed for this

operating system as part of the software installation.

Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this

operating system as part of the software installation.

Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print driver is installed for this

operating system as part of the software installation.

Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specic print driver is available for download from

the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2012, 64-bit The PCL 6 printer-specic print driver is available for download from

the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2012 R2, 64-bit The PCL 6 printer-specic print driver is available for download from

the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.

Windows Server 2016, 64-bit The PCL 6 printer-specic print driver is available for download from

the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.

macOS 10.12 Sierra, macOS 10.13 High Sierra Download HP Easy Start from 123.hp.com/LaserJet, and then use it

to install the print driver.

NOTE: Supported operating systems can change.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljE60155, www.hp.com/ support/ljE60165, or www.hp.com/support/ljE60175 for HP's all-inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click the links.

Table 1-8 Minimum system requirements

Windows macOS

● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network connection

● 2 GB of available hard-disk space

● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)

● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network connection

● 1.5 GB of available hard-disk space

ENWW Printer specications 11

NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The le size is

approximately 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driver-only web packs downloaded from hp.com for the printer and installed through the Add Printer wizard do not install this service.

To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select Add/ Remove Programs or Uninstall a Program to remove the service. The le name is HPSmartDeviceAgentBase.

Printer dimensions

Table 1-9 Dimensions for E60155dn, E60165dn, E60175dn models

Printer fully closed Printer fully opened

Height 357 mm (14 in) 433 mm (17 in)

Depth 466 mm (18.3 in) 1,040 mm (40.9 in)

Width 431 mm (17 in) 431 mm (17 in)

Weight (with toner cartridge)

20.6 kg (45.4 lb)

Table 1-10 Dimensions for the 1 x 550-sheet paper feeder

Accessory fully closed Accessory fully opened

Height 148 mm (5.8 in) 148 mm (5.8 in)

Depth 466 mm (18.3 in) 790 mm (31.1 in)

Width 426 mm (16.7 in) 426 mm (16.7 in)

Weight 5.7 kg (12.6 lb)

Table 1-11 Dimensions for the 2,100-sheet HCI with stand

Accessory fully closed Accessory fully opened

Height 341 mm (13.4 in) 341 mm (13.4 in)

Depth 466 mm (18.3 in) 864 mm (34 in)

Width 426 mm (16.7 in) 426 mm (16.7 in)

Weight 9.98 kg (22 lb)

Table 1-12 Dimensions for the envelope feeder

Accessory fully closed Accessory fully opened

Height 148 mm (5.8 in) 148 mm (5.8 in)

Depth 466 mm (18.3 in) 790 mm (31.1 in)

12 Chapter 1 Printer overview ENWW

Table 1-12 Dimensions for the envelope feeder (continued)

Accessory fully closed Accessory fully opened

Width 426 mm (16.7 in) 426 mm (16.7 in)

Weight 5.8 kg (12.8 lb)

Table 1-13 Dimensions for the 5-bin Multi-bin Mailbox with Stapler

Accessory fully closed Accessory fully opened

Height 429 mm (16.9 in) 429 mm (16.9 in)

Depth 504 mm (19.8 in) 614 mm (24 in)

Width 475 mm (18.7 in) 511 mm (20.1 in)

Weight 11.3 kg (25 lb)

Power consumption, electrical specications, and acoustic emissions

See www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175 for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

operating voltages. This will damage the printer and void the printer warranty.

Operating environment range

Table

1-14 Operating environment range

Environment Recommended Allowed

Temperature 15° to 25°C (59° to 77°F) 10° to 32.5°C (50° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

ENWW Printer specications 13

Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web.

Go to www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175 for HP's all-inclusive help for the printer. Find the following support:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

14 Chapter 1 Printer overview ENWW

2 Paper trays

●

Introduction

●

Load paper to Tray 1 (multipurpose tray)

●

Load paper to Tray 2 and the 550-sheet trays

●

Load paper to the 2,100-sheet high-capacity input tray

●

Load and print envelopes

●

Load and print labels

●

Congure the 5-bin Multi-bin Mailbox with Stapler

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 15

Introduction

CAUTION: Do not extend more than one paper tray at a time.

Do not use paper tray as a step.

Keep hands out of paper trays when closing.

All trays must be closed when moving the printer.

16 Chapter 2 Paper trays ENWW

Load paper to Tray 1 (multipurpose tray)

The following information describes how to load paper in Tray 1.

CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.

1. Open Tray 1.

2. Adjust the paper-width guides by squeezing the

blue adjustment latch and sliding the guides to the size of the paper being used.

ENWW Load paper to Tray 1 (multipurpose tray) 17

3. Load paper in the tray. For information about how

123

to orient the paper, see Table 2-1 Tray 1 paper

orientation on page 18.

4. Adjust the width guides so that they touch the

paper stack, but do not bend it.

Tray 1 paper orientation

Table

2-1 Tray 1 paper orientation

Paper type Duplex mode Paper size How to load paper

Letterhead or preprinted 1-sided printing, no HP Stapling

Mailbox

Letter, Legal, Executive, Statement, Ocio (8.5 x 13), 3 x 5, 4 x 6, 5 x 7, 5 x 8, A4, A5, A6, RA4, B5 (JIS), B6 (JIS), 10 x 15 cm, Ocio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm, Japanese Postcard (Postcard (JIS)), Double Japan Postcard Rotated (Double Postcard (JIS))

Face-up

Top edge leading into the printer

18 Chapter 2 Paper trays ENWW

Table 2-1 Tray 1 paper orientation (continued)

123

Paper type Duplex mode Paper size How to load paper

Automatic 2-sided printing or

with Alternative Letterhead Mode enabled, no HP Stapling Mailbox

1-sided printing with

HP Stapling Mailbox

Letter, Legal, Executive, Ocio (8.5 x 13), A4, A5, RA4, B5 (JIS), Ocio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Face-down

Bottom edge leading into the printer

Face-up

Bottom edge leading into the printer

Automatic 2-sided printing or

with Alternative Letterhead Mode enabled, with HP Stapling Mailbox

Letter, Legal, Executive, Ocio (8.5 x 13), A4, A5, RA4, B5 (JIS), Ocio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Face-down

Top edge leading into the printer

ENWW Load paper to Tray 1 (multipurpose tray) 19

Table 2-1 Tray 1 paper orientation (continued)

123

Paper type Duplex mode Paper size How to load paper

Prepunched 1-sided printing, no HP Stapling

Mailbox

Automatic 2-sided printing or

with Alternative Letterhead Mode enabled, no HP Stapling Mailbox

Letter, Legal, Executive, Ocio (8.5 x 13), A4, A5, RA4, B5 (JIS), Ocio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Face-up

Holes toward the left side of the printer

Face-down

Holes toward the left side of the printer

20 Chapter 2 Paper trays ENWW

Table 2-1 Tray 1 paper orientation (continued)

123

Paper type Duplex mode Paper size How to load paper

1-sided printing, with

HP Stapling Mailbox

Automatic 2-sided printing or

with Alternative Letterhead Mode enabled, with HP Stapling Mailbox

Letter, Legal, Executive, Ocio (8.5 x 13), A4, A5, RA4, B5 (JIS), Ocio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Face-up

Holes toward the right side of the printer

Face-down

Holes toward the right side of the printer

ENWW Load paper to Tray 1 (multipurpose tray) 21

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing.

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select Settings icon.

the

2. Open the following menus:

a. Copy/Print or Print

b. Manage Trays

c. Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

22 Chapter 2 Paper trays ENWW

Load paper to Tray 2 and the 550-sheet trays

Introduction

The following information describes how to load paper into Tray 2 and the optional 550-sheet trays. These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper.

NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown

here.

NOTE: The paper guides may be locked before use and may not be adjustable.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Adjust the paper-length and paper-width guides by

squeezing the blue adjustment latches and sliding the guides to the size of the paper being used.

ENWW Load paper to Tray 2 and the 550-sheet trays 23

3. Load paper into the tray. Check the paper to verify

that the guides touch the stack, but do not bend it. For information about how to orient the paper, see

Table 2-2 Tray 2 and the 550-sheet trays paper orientation on page 25.

NOTE: To prevent jams, do not overll the tray.

Be sure that the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an

error message might appear during printing or the paper might jam.

4. Close the tray.

5. The tray conguration message displays on the

printer control panel.

6. Touch the OK button to accept the detected type

and size, or touch the Modify button to choose a dierent paper size or type.

For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the printer control panel.

7. Select the correct type and size, and then touch the OK button.

24 Chapter 2 Paper trays ENWW

Tray 2 and the 550-sheet trays paper orientation

123

Table 2-2 Tray 2 and the 550-sheet trays paper orientation

Paper type Duplex mode Paper size How to load paper

Letterhead or preprinted 1-sided printing, no HP Stapling

Mailbox

Automatic 2-sided printing or with

Alternative Letterhead Mode enabled, no HP Stapling Mailbox

Letter, Legal, Executive, Ocio (8.5 x

13), A4, A5, RA4, B5 (JIS), Ocio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Face-down

Bottom edge at the back of the tray

Face-up

Top edge at the back of the tray

1-sided printing, with HP Stapling

Mailbox

Face-down

Top edge at the back of the tray

ENWW Load paper to Tray 2 and the 550-sheet trays 25

Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)

123

Paper type Duplex mode Paper size How to load paper

Automatic 2-sided printing or with

Alternative Letterhead Mode enabled, with HP Stapling Mailbox

Prepunched 1-sided printing, no HP Stapling

Mailbox

Letter, Legal, Executive, Ocio (8.5 x

13), A4, A5, RA4, B5 (JIS), Ocio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Face-up

Bottom edge at the back of the tray

Face-down

Holes toward the left side of the printer

Automatic 2-sided printing or with

Alternative Letterhead Mode enabled, no HP Stapling Mailbox

Letter, Legal, Executive, Ocio (8.5 x

13), A4, A5, RA4, B5 (JIS), Ocio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Face-up

Holes toward the left side of the printer

26 Chapter 2 Paper trays ENWW

Table 2-2 Tray 2 and the 550-sheet trays paper orientation (continued)

123

Paper type Duplex mode Paper size How to load paper

1-sided printing, with HP Stapling

Mailbox

Automatic 2-sided printing or with

Alternative Letterhead Mode enabled, with HP Stapling Mailbox

Letter, Legal, Executive, Ocio (8.5 x

13), A4, A5, RA4, B5 (JIS), Ocio (216 x 340), 16K 195 x 270 mm, 16K 184 x 260 mm, 16K 197 x 273 mm

Face-down

Holes toward the right side of the printer

Face-up

Holes toward the right side of the printer

ENWW Load paper to Tray 2 and the 550-sheet trays 27

Use alternative letterhead mode

To use the feature, enable it by using the printer control-panel menus.

Enable Alternative Letterhead Mode by using the printer control-panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select Settings icon.

the

2. Open the following menus:

a. Copy/Print or Print

b. Manage Trays

c. Alternative Letterhead Mode

3. Select Enabled, and then touch the Save button or press the OK button.

28 Chapter 2 Paper trays ENWW

Load paper to the 2,100-sheet high-capacity input tray

The following information describes how to load paper in the high-capacity input tray, which is available as an accessory. The tray holds up to 2,100 sheets of 75 g/m2 (20 lb) paper.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

2. Adjust the paper-width guide to the correct

position for the paper.

ENWW Load paper to the 2,100-sheet high-capacity input tray 29

3. Load paper into the tray. Check the paper to verify

the guides lightly touch the stack, but do not bend it.

NOTE: To prevent jams, do not overll the tray.

Be sure that the top of the stack is below the tray full indicator.

NOTE: If the tray is not adjusted correctly, an

error message might appear during printing or the paper might jam.

4. Close the tray.

5. The tray conguration message displays on the

printer control panel.

6. Select the OK button to accept the detected type

and size, or select the Modify button to choose a dierent paper size or type.

7. Select the correct type and size, and then select

the OK button.

30 Chapter 2 Paper trays ENWW

Load and print envelopes

Introduction

The following information describes how to print and load envelopes. Use Tray 1 or the envelope feeder accessory to print on envelopes. Tray 1 holds up to 10 envelopes; the envelope feeder accessory holds up to 75 envelopes.

To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer.

Print envelopes

Print envelopes from Tray 1

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,

and then select the printer.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

Print envelopes from the envelope feeder accessory

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer.

3. Click or tap the Paper/Quality tab.

4. Complete one of the following steps:

ENWW Load and print envelopes 31

● In the Paper size drop-down list, select the correct size for the envelopes.

● In the Paper type drop-down list, select Envelope.

● In the Paper source drop-down list, select Tray 3 or Tray 4—whichever tray corresponds to the

envelope feeder.

5. Click the OK button to close the Document Properties dialog box.

6. In the Print dialog box, click the OK button to print the job.

Envelope orientation

NOTE: The printer does not support duplex printing on envelopes.

Tray Envelope size How to load

Tray 1 Envelope #9, Envelope #10, Envelope

Monarch, Envelope B5, Envelope C5, Envelope C6, Envelope DL

Envelope feeder accessory Envelope #9, Envelope #10, Envelope

Monarch, Envelope B5, Envelope C5, Envelope C6, Envelope DL

Face-up

Short, postage end leading into the printer.

Face-up

Short, return address end leading into the printer.

32 Chapter 2 Paper trays ENWW

Load and print labels

Introduction

The following information describes how to print and load labels.

To print on sheets of labels, use Tray 2 or one of the optional 550-sheet trays.

NOTE: Tray 1 does not support labels.

To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened.

Manually feed labels

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select Print,

and then select the printer.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of labels.

5. In the Paper type drop-down list, select Labels.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the Print button to print the job.

Label orientation

Tray How to load labels

Trays 2-5 Face-down

Top edge at the back of the tray

ENWW Load and print labels 33

Congure the 5-bin Multi-bin Mailbox with Stapler

The following information describes how to load staples and congure the options for the 5-bin Multi-bin Mailbox with Stapler.

This accessory can staple documents in the upper left or upper right corners, and it can stack up to 1,000 sheets of paper in the output bins. The output bins have three mode-conguration options: stacker mode, mailbox mode, or function separator mode.

●

Congure the default staple location

●

Congure the operation mode

Congure the default staple location

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

a. Manage Stapler/Stacker

b. Staple

3. Select a staple location from the list of options, and then select Save or OK. The following options are

available:

● None: No staples

● Top left or right: If the document has portrait orientation, the staple is in the top left corner of the

short edge of the paper. If the document has landscape orientation, the staple is in the top right corner of the long edge of the paper.

● Top left: The staple is in the top left corner of the short edge of the paper.

● Top right: The staple is in the top right corner of the long edge of the paper.

1 Top left corner of the short edge of the paper

2 Top right corner of the long edge of the paper

34 Chapter 2 Paper trays ENWW

Congure the operation mode

Use this procedure to congure how the printer sorts jobs into the output bins.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

a. Manage Stapler/Stacker

b. Operation Mode

3. Select a mode from the list of options, and then select the Save button. The following options are available:

● Mailbox: The printer places jobs in dierent bins according to the person who sent them.

● Stacker: The printer stacks jobs in the bins from bottom to top.

● Function Separator: The printer places jobs in dierent bins according to printer function such as print

jobs, copy jobs, or fax jobs.

To congure the HP print driver for the selected operation mode, complete the following steps:

Windows® 7

1. Make sure the printer is turned on and connected to the computer or a network.

2. Open the Windows® Start menu, and then click Devices and Printers.

3. Right-click the name of the printer, and then select Printer Properties.

4. Click the Device Settings tab.

5. Select Update Now. Or, in the drop-down menu next to Automatic Conguration, select Update Now.

Windows® 8.0, 8.1, and 10

1. Right-click on the bottom-left corner of the screen.

2. Select Control Panel. Under Hardware and Sound, select View devices and printers.

3. Right-click the name of the printer, and then select Printer Properties.

4. Click the Device Settings tab.

5. Select Update Now. Or, in the drop-down menu next to Automatic Conguration, select Update Now.

NOTE: Newer V4 drivers do not support Update Now. For these drivers, complete one of the following

procedures:

● Manually congure the operation mode under Accessory Output Bin, if listed.

● Stop and restart the print spooler

a. Click the Start button (or open a search box).

b. Type services.msc, and then press the Enter key.

ENWW Congure the 5-bin Multi-bin Mailbox with Stapler 35

macOS

c. Right-click Print Spooler in the list of services, and select Stop.

d. Right click Print Spooler again, and select Start.

● Shut down and restart the computer.

1. From the Apple menu, click System Preferences.

2. Select Print & Scan (or Printers & Scanners).

3. Select the printer, and then select Options & Supplies. Select Driver.

4. Manually congure the Accessory Output Mode, if available. Or, if not available, the operation mode is

congured at the time of printing.

36 Chapter 2 Paper trays ENWW

3 Supplies, accessories, and parts

●

Order supplies, accessories, and parts

●

Replace the toner cartridge

●

Replace the staple cartridge

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 37

Order supplies, accessories, and parts

Ordering

Contact the HP-authorized service or support provider.

38 Chapter 3 Supplies, accessories, and parts ENWW

Replace the toner cartridge

Toner-cartridge information

This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. The toner cartridge does not need to be replaced at this time. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For

more information, go to www.hp.com/go/learnaboutsupplies.

Do not remove the toner cartridge from its package until you are ready to use it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time.

The following illustration shows the toner-cartridge components.

Extra high yield/high yield Regular yield

1 Handle (extra high yield cartridge only) or indentation for picking up the cartridge

2 Memory chip

3 Imaging drum

CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.

CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water

sets toner into fabric.

NOTE: Information about recycling used toner cartridges is on the toner cartridge box.

Remove and replace the cartridge

When a cartridge reaches very low status, a message appears on the control panel, and the front door unlocks to allow access to the cartridges.

ENWW Replace the toner cartridge 39

1. Press the cartridge door release button to open the

door.

2. Pull out the cartridge drawer.

3. Grasp the handle or indentation on the used toner

cartridge and pull up to remove it.

40 Chapter 3 Supplies, accessories, and parts ENWW

4. Remove the new toner cartridge from its protective

bag.

5. Remove the shipping cover.

6. Place the toner cartridge in the cartridge drawer.

ENWW Replace the toner cartridge 41

7. Close the toner cartridge drawer.

8. Close the cartridge door.

9. Pack the used toner cartridge into the box that the

new cartridge came in. Adhere the prepaid shipping label to the box, and return the used cartridge to HP for recycling.

When a cartridge reaches very low status, a message appears on the control panel, and the front door unlocks to allow access to the cartridges.

42 Chapter 3 Supplies, accessories, and parts ENWW

Replace the staple cartridge

1. Open the stapler door.

2. Pull down the colored handle on the staple

carriage, and then pull the staple carriage straight out.

3. Lift up the empty staple cartridge to remove it

from the staple carriage.

IMPORTANT: Do not discard the empty staple

carriage. You will use it to hold the new staple cartridge.

4. Insert the new staple cartridge into the staple

carriage.

ENWW Replace the staple cartridge 43

5. Reinstall the staple carriage into the stapler by

pressing the colored handle inward until it snaps into place.

6. Close the stapler door.

44 Chapter 3 Supplies, accessories, and parts ENWW

4 Print

●

Print tasks (Windows)

●

Print tasks (macOS)

●

Store print jobs on the printer to print later or print privately

●

Mobile printing solutions

●

Print from a USB ash drive

●

Print using high-speed USB 2.0 port (wired)

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 45

Print tasks (Windows)

How to print (Windows)

The following procedure describes the basic printing process for Windows.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to

open the print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

NOTE: For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation

on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/ Quality tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click the Print button to print the job.

Automatically print on both sides (Windows)

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select Print on both sides. Click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

46 Chapter 4 Print ENWW

Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the rst side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1.

7. If prompted, select the appropriate control panel button to continue.

Print multiple pages per sheet (Windows)

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down list.

5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document

Properties dialog.

6. In the Print dialog, click Print to print the job.

ENWW Print tasks (Windows) 47

Select the paper type (Windows)

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the

print driver.

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Paper/Quality tab.

4. Select the paper type from the Paper type drop-down list.

5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.

If the tray needs to be congured, a tray conguration message displays on the printer control panel.

6. Load the tray with the specied type and size of paper, and then close the tray.

7. Select the OK button to accept the detected type and size, or select the Modify button to choose a dierent

paper size or type.

8. Select the correct type and size, and then select the OK button.

48 Chapter 4 Print ENWW

Additional print tasks

Go to www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175.

Instructions are available for performing specic print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

● Print the rst or last pages of the document on dierent paper

● Print watermarks on a document

ENWW Print tasks (Windows) 49

Print tasks (macOS)

How to print (macOS)

The following procedure describes the basic printing process for macOS.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.

NOTE: The name of the item varies for dierent software programs.

4. Click the Print button.

Automatically print on both sides (macOS)

NOTE: This information applies to printers that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

Manually print on both sides (macOS)

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.

NOTE: The name of the item varies for dierent software programs.

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed side facing down in the input

tray.

8. If prompted, select the appropriate control panel button to continue.

50 Chapter 4 Print ENWW

Print multiple pages per sheet (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu.

NOTE: The name of the item varies for dierent software programs.

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

Select the paper type (macOS)

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.

NOTE: The name of the item varies for dierent software programs.

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all printers.

● Media Type: Select the option for the type of paper for the print job.

● Print Quality: Select the resolution level for the print job.

● Edge-To-Edge Printing: Select this option to print close to the paper edges.

5. Click the Print button.

Additional print tasks

Go to www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175.

Instructions are available for performing specic print tasks, such as the following:

● Create and use printing shortcuts or presets

● Select the paper size, or use a custom paper size

● Select the page orientation

● Create a booklet

● Scale a document to t a specic paper size

● Print the rst or last pages of the document on dierent paper

● Print watermarks on a document

ENWW Print tasks (macOS) 51

Store print jobs on the printer to print later or print privately

Introduction

The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately.

●

Create a stored job (Windows)

●

Create a stored job (macOS)

●

Print a stored job

●

Delete a stored job

●

Information sent to printer for Job Accounting purposes

Create a stored job (Windows)

Store jobs on the printer for private or delayed printing.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies for

dierent software programs).

NOTE: The name of the button varies for dierent software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features

from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

● Windows 10: Select Print, and then select the printer.

● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Job Storage tab.

4. Select a Job Storage Mode option.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until you request it at the printer control panel. For this job-

storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identication number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer

memory so you can print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-

storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identication number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.

52 Chapter 4 Print ENWW

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job

name.

Select which option to use if another stored job already has that name:

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print

button to print the job.

Create a stored job (macOS)

Store jobs on the printer for private or delayed printing.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then

click the Job Storage menu.

4. In the Mode drop-down list, select the type of stored job.

● Proof and Hold: Print and proof one copy of a job, and then print more copies.

● Personal Job: The job does not print until someone requests it at the printer control panel. If the job

has a personal identication number (PIN), provide the required PIN at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power.

● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer

memory to print it again later.

● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a

personal identication number (PIN), the person who prints the job must provide the required PIN at the control panel.

5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job

name.

Select which option to use if another stored job already has that name.

● Use Job Name + (1-99): Append a unique number to the end of the job name.

● Replace Existing File: Overwrite the existing stored job with the new one.

6. If you selected the Stored Job or Personal Job option in step 4, you can protect the job with a PIN. Type a 4-

digit number in the Use PIN to Print eld. When other people attempt to print this job, the printer prompts them to enter this PIN number.

7. Click the Print button to process the job.

Print a stored job

Use this procedure to print a document that is in a job storage folder on the printer.

ENWW Store print jobs on the printer to print later or print privately 53

1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage.

2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved.

3. Select the document, and then touch Select.

If the document is private, enter the four-digit PIN in the Password eld, and then select OK.

4. To adjust the number of copies, select the box to the left of the Print button, and then select the number of

copies from the keypad that opens. Select the Close button to close the keypad.

5. Select Print to print the document.

Delete a stored job

You can delete documents that have been saved to the printer when they are no longer needed. You can also adjust the maximum number of jobs for the printer to store.

●

Delete a job that is stored on the printer

●

Change the job storage limit

Delete a job that is stored on the printer

You can delete documents that have been saved to the printer when they are no longer needed. You can also adjust the maximum number of jobs for the printer to store.

1. From the Home screen on the printer control panel, select Print.

2. Select Print from Job Storage.

3. Select Choose, and then select the name of the folder where the job is stored.

4. Select the name of the job. If the job is private or encrypted, enter the PIN or password.

5. Select the Trash button to delete the job.

Change the job storage limit

When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest. Follow these steps to change the number of jobs that the printer can store:

1. From the Home screen on the printer control panel, navigate to the Settings application and then select the Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Manage Stored Jobs

c. Temporary Job Storage Limit

3. Use the keypad to enter the number of jobs that the printer stores.

4. Press the OK button or touch Done to save the setting.

54 Chapter 4 Print ENWW

Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job originated that may be used for job accounting purposes, as determined by the Administrator of the printing device. This same information may also be stored with the job on the mass storage device (e.g., disk drive) of the printing device when using the job storage feature.

ENWW Store print jobs on the printer to print later or print privately 55

Mobile printing solutions

Introduction

HP oers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/

MobilePrinting.

NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.

●

Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)

●

HP ePrint via email

●

AirPrint

●

Android embedded printing

Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)

HP provides Wi-Fi, Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This accessory is available as an option for HP LaserJet printers that include a hardware-integration pocket (HIP).

Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the printer without using a wireless router.

The printer does not need to be connected to the network for this mobile walk-up printing to work.

Use Wi-Fi Direct Print to print wirelessly from the following devices or services:

● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app

● Android mobile devices using the Android embedded print solution or the HP Smart app

● PC and Mac devices using HP ePrint via email (requires HP Web Services to be enabled and the printer to be

registered with HP Connected)

● HP Roam

● Google Cloud Print

For more information on wireless printing, go to www.hp.com/go/wirelessprinting.

NFC and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

a. Networking

b. Wi-Fi Direct

c. Status

3. Select On, and then select OK to enable wireless printing.

56 Chapter 4 Print ENWW

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to

provide each printer a unique Wi-Fi Direct Name for easier printer identication for Wi-Fi Direct printing. The wireless network names, e.g., Wi-Fi, Wi-Fi Direct, etc. are available on the Information screen by pressing or touching the Information button on the printer control panel, and then selecting the Network option or the

Wireless option.

Complete the following procedure to change the printer Wi-Fi Direct name:

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

a. Networking

b. Wi-Fi Direct

c. Wi-Fi Direct name

3. Use the keypad to change the name in the Wi-Fi Direct Name text eld. Select OK.

HP ePrint via email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email enabled device.

To use HP ePrint, the printer must meet these requirements:

● The printer must be connected to a wired or wireless network and have Internet access.

● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

1. Open the HP Embedded Web Server (EWS):

a. Find the printer IP address. On the printer control panel, press the button, and then use the arrow

keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.

b. From a computer on the same network as the printer, open a web browser. In the address line, type

the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be

safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the HP Web Services tab.

3. Select the option to enable Web Services.

NOTE: Enabling Web Services might take several minutes.

4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.

ENWW Mobile printing solutions 57

AirPrint

Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

● Mail

● Photos

● Safari

● iBooks

● Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to

www.hp.com/go/MobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier

do not support USB connections.

Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The print solution is built into the many versions of the operating system.

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print

Service Plugin.

For more information on how to use Android embedded printing and which Android devices are supported, go to

www.hp.com/go/MobilePrinting.

58 Chapter 4 Print ENWW

Print from a USB ash drive

Introduction

This printer features easy-access USB printing, for quickly printing les without sending them from a computer. The printer accepts standard USB ash drives in the USB port near the control panel. The control panel USB port supports the following types of les:

– .pdf

– .prn

– .pcl

– .ps

– .cht

●

Enable the USB port for printing

●

Print USB documents

Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following methods to enable the port:

Method one: Enable the USB port from the printer control panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus

a. Copy/Print or Print

b. Enable Print From USB Drive

3. Select the Enabled option.

Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control

panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a There is a problem with this website’s security certicate message

when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.

ENWW Print from a USB ash drive 59

3. Select the Copy/Print tab for multi-function printer models, or the Print tab for single-function printer

models.

4. In the left menu, select Print from USB Drive Settings.

5. Select Enable Print from USB Drive.

6. Click Apply.

Print USB documents

1. Insert the USB ash drive into the easy-access USB port.

NOTE: The port might be covered. For some printers, the cover ips open. For other printers, pull the

cover straight out to remove it.

2. From the Home screen on the printer control panel, select Print, and then select Print from USB Drive.

3. Select Choose, select the name of the document to print, and then select Select.

NOTE: The document might be in a folder. Open folders as necessary.

4. To adjust the number of copies, select the eld for the number of copies. Use the keypad to enter the

number of copies to print.

5. Select Print to print the document.

60 Chapter 4 Print ENWW

Print using high-speed USB 2.0 port (wired)

Enable the high-speed USB port for printing

This printer features a high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area on the back of the printer and is disabled by default. Use one of the following methods to enable the port. Once the port is enabled, install the product software in order to print using this port.

Method one: Enable the high-speed USB 2.0 port from the printer control panel menus

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus

a. General

b. Enable Device USB

3. Select the Enabled option.

Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address exactly as it displays on the printer control

panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a There is a problem with this website’s security certicate message

when attempting to open the EWS, click Continue to this website (not recommended).

Choosing Continue to this website (not recommended) will not harm the computer while navigating within the EWS for the HP printer.

3. Select the Security tab.

4. On the left side of the screen, select General Security.

5. Scroll down to the Hardware Ports and select the check box to enable both of the items:

● Enable Device USB

● Enable Host USB plug and play

6. Click Apply.

ENWW Print using high-speed USB 2.0 port (wired) 61

62 Chapter 4 Print ENWW

5 Manage the printer

●

Advanced conguration with HP Embedded Web Server (EWS)

●

Congure IP network settings

●

Printer security features

●

Energy-conservation settings

●

HP Web Jetadmin

●

Software and rmware updates

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 63

Advanced conguration with HP Embedded Web Server (EWS)

●

Introduction

●

How to access the HP Embedded Web Server (EWS)

●

HP Embedded Web Server features

Introduction

Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.

● View printer status information

● Determine the remaining life for all supplies and order new ones

● View and change tray congurations

● View and change the printer control-panel menu conguration

● View and print internal pages

● Receive notication of printer and supplies events

● View and change network conguration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.

To use the HP Embedded Web Server, the browser must meet the following requirements:

Table

5-1 Browser requirements

Operating system Browser

Windows® 7 Internet Explorer (version 8.x or greater)

Google Chrome (version 34.x or greater)

Firefox (version 20.x or greater)

Windows® 8 or greater Internet Explorer (version 9.x or greater)

Google Chrome (version 34.x or greater)

Firefox (version 20.x or greater)

macOS Safari (version 5.x or greater)

Google Chrome (version 34.x or greater)

Linux Google Chrome (version 34.x or greater)

Firefox (version 20.x or greater)

64 Chapter 5 Manage the printer ENWW

How to access the HP Embedded Web Server (EWS)

Follow these steps to open the HP Embedded Web Server (EWS).

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

HP Embedded Web Server features

Information tab

Table 5-2 HP Embedded Web Server Information tab

Menu Description

Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page

also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.

General tab

Table

Conguration Page Shows the information found on the conguration page.

Supplies Status Page Shows the status of the supplies for the printer.

Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other

Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer.

Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,

and paper print path.

Device Information Shows the printer network name, address, and model information. To customize these

entries, click the Device Information menu on the General tab.

Control Panel Snapshot Shows an image of the current screen on the control panel display.

Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print or

view.

Open Source Licenses Shows a summary of the licenses for open source software programs that can be used with

the printer.

5-3 HP Embedded Web Server General tab

Menu Description

Display Settings Congure settings for sound, timeout for inactivity, clearable warnings, and continuable

events.

Control Panel Language and Keyboard Layouts

Select the default language for control panel messages and the default keyboard layout for each language.

ENWW Advanced conguration with HP Embedded Web Server (EWS) 65

Table 5-3 HP Embedded Web Server General tab (continued)

Menu Description

Alerts Set up email alerts for various printer and supplies events.

Control Panel Settings App Shows Settings app options that are available on the printer control panel.

General Settings Congure how the printer recovers from jams and whether copy jobs initiated at the printer

control panel take priority over print jobs.

AutoSend Congure the printer to send automated emails regarding printer conguration and

supplies to specic email addresses.

Edit Other Links Add or customize a link to another website. This link displays in the footer area on all

HP Embedded Web Server pages.

Ordering Information Enter information about ordering replacement cartridges. This information displays on the

supplies status page.

Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact

who will receive information about the printer.

Language Set the language in which to display the HP Embedded Web Server information.

Firmware Upgrade Download and install printer rmware upgrade les.

Date/Time Settings Set the date and time or synchronize with a network time server.

Energy Settings Set or edit sleep settings that aect how much power the printer uses, the wake/sleep

time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from sleep mode.

Print tab

Backup and Restore Create a backup le that contains printer and user data. If necessary, use this le to restore

data to the printer.

Reset Factory Settings Restore printer settings to the factory defaults.

Solution Installer Install third-party software packages that extend or modify the functionality of the printer.

Job Statistics Settings Provides connection information about third-party job-statistics services.

Quota Settings Provides connection information about third-party job-quota services.

Table

5-4 HP Embedded Web Server Print tab

Menu Description

Print from USB drive settings Enable or disable the Print from USB Drive menu on the control panel.

Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.

Congure job-storage options.

Default Print Options Congure the default options for print jobs.

Restrict Color

(Color printers only)

Permit or restrict color printing.

Specify permissions for individual users or for jobs that are sent from specic software programs.

PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs.

66 Chapter 5 Manage the printer ENWW

Table 5-4 HP Embedded Web Server Print tab (continued)

Menu Description

Print Quality Congure the print quality settings, including color adjustment, image registration, and

Manage Trays Congure settings for paper trays.

Supplies tab

Table 5-5 HP Embedded Web Server Supplies tab

Menu Description

Manage Supplies Congure how the printer reacts when supplies reach a Very Low state.

Troubleshooting tab

Table 5-6 HP Embedded Web Server Troubleshooting tab

Menu Description

General Troubleshooting Select from a variety of reports and tests to help solve problems with the printer.

Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.

Diagnostic Data

NOTE: This item is available only if an

administrator password is set from the Security tab.

allowed paper types.

Export printer information to a le that can be useful for detailed problem analysis.

Security tab

Table

Calibration/Cleaning Set cleaning and calibration settings, print a cleaning page, and perform a full or partial

calibration.

Reset Factory Settings Restore printer settings to factory defaults.

Firmware Upgrade Download and install printer rmware upgrade les.

5-7 HP Embedded Web Server Security tab

Menu Description

General Security Settings for general security, including the following:

● Congure an administrator password to restrict access to certain features on the

printer.

● Set PJL password for processing PJL commands.

● Set le system access and rmware upgrade security.

● Enable or disable the Host USB port on the control panel or the USB connectivity port

on the formatter for printing directly from a computer.

● View the status of all security settings.

Account Policy Enable administrator account settings.

ENWW Advanced conguration with HP Embedded Web Server (EWS) 67

Table 5-7 HP Embedded Web Server Security tab (continued)

Menu Description

Access Control Congure access to printer functions for specic individuals or groups, and select the

Protect Stored Data Congure and manage the internal hard drive for the printer. This printer includes an

Manage Remote Apps Manage or whitelist remote apps by importing or deleting certicates that allow devices to

Certicate Management Install and manage security certicates for access to the printer and the network.

Web Service Security Allow resources on this printer to be accessed by web pages from dierent domains. If no

Self Test Verify that the security functions are running according to expected system parameters.

HP Web Services tab

Use the HP Web Services tab to congure and enable HP Web Services for this printer. It is necessary to enable HP Web Services to use the HP ePrint feature.

Table

5-8 HP Embedded Web Server HP Web Services tab

Menu Description

Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.

method individuals use to sign in to the printer.

encrypted hard drive for maximum security.

Congure settings for jobs that are stored on the printer hard drive.

use this product.

sites are added to the list, then all sites are trusted.

Web Proxy Congure a proxy server if there are issues enabling HP Web Services or connecting the

Smart Cloud Print Enable Smart Cloud Print , which allows access to web-based apps that extend the

Networking tab

Use the Networking tab to congure and secure network settings for the printer when it is connected to an IPbased network. This tab does not display if the printer is connected to other types of networks.

Table

Menu Description

Conguration

Wi-Fi Direct Congure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and

TCP/IP Settings Congure TCP/IP settings for IPv4 and IPv6 networks.

Network Settings Congure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server

printer to the Internet.

capabilities of the printer.

5-9 HP Embedded Web Server Networking tab

NFC printing or that have a wireless accessory installed.

NOTE: The conguration options available depend on the print server model.

model.

68 Chapter 5 Manage the printer ENWW

Table 5-9 HP Embedded Web Server Networking tab (continued)

Menu Description

Other Settings Congure general printing protocols and services supported by the print server. The

AirPrint Enable, set up, or disable network printing from Apple supported printers.

Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the

Select Location Select a country/region for the printer.

Google Cloud Print

Setup Set up Google Cloud Print options.

Web Proxy Congure proxy settings.

Security

Settings View and restore current security settings to factory-default values.

available options depend on the print server model, but can include rmware update, LPD queues, USB settings, support information, and refresh rate.

web pages support multiple languages. Optionally, select supported languages through language-preference settings in the browser.

Congure security settings using the Security Conguration Wizard.

NOTE: Do not use the Security Conguration Wizard to congure security settings using

network-management applications, such as HP Web Jetadmin.

Authorization Control conguration management and use of this printer, including the following:

● Set or change the administrator password to control access to conguration

parameters.

● Request, install, and manage digital certicates on the HP Jetdirect print server.

● Limit host access to this printer through an Access Control List (ACL) (for selected print

servers on IPv4 networks only).

Secure Communication Congure security settings.

Mgmt. Protocols Congure and manage security protocols for this printer, including the following:

● Set the security management level for the HP Embedded Web Server, and control

traic over HTTP and HTTPS.

● Congure the SNMP (Simple Network Management Protocol) operation. Enable or

disable the SNMP v1/v2c or SNMP v3 agents on the print server.

● Control access through protocols that may not be secure, such as printing protocols,

print services, discovery protocols, name resolution services, and congurationmanagement protocols.

802.1X Authentication Congure 802.1X authentication settings on the Jetdirect print server as required for client authentication on the network, and reset the 802.1X authentication settings to factorydefault values.

CAUTION: When changing the 802.1X authentication settings; the printer might lose its

connection. To reconnect, it might be necessary to reset the print server to a factorydefault state and reinstall the printer.

ENWW Advanced conguration with HP Embedded Web Server (EWS) 69

IPsec/Firewall View or congure a Firewall policy or an IPsec/Firewall policy.

Announcement Agent Enable or disable the HP Device Announcement Agent, set the conguration server, and

Diagnostics

Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.

Protocol Info View a list of network-conguration settings on the HP Jetdirect print server for each

Conguration Page View the HP Jetdirect conguration page, which contains status and conguration

Printer sharing disclaimer

●

View or change network settings

●

Rename the printer on a network

●

Manually congure IPv4 TCP/IP parameters from the control panel

●

Manually congure IPv6 TCP/IP parameters from the control panel

●

Link speed and duplex settings

Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.

View or change network settings

Use the HP Embedded Web Server to view or change IP conguration settings.

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

3. Click the Networking tab to obtain network information. Change settings as needed.

Rename the printer on a network

To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

3. Open the General tab.

4. On the Device Information page, the default printer name is in the Device Name eld. You can change this

name to uniquely identify this printer.

ENWW Congure IP network settings 71

NOTE: Completing the other elds on this page is optional.

5. Click the Apply button to save the changes.

Manually congure IPv4 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

a. Networking

b. Ethernet

c. TCP/IP

d. IPV 4 Settings

e. Cong Method

3. Select the Manual option, and then select OK.

4. Open the Manual Settings menu.

5. Select the IP Address, Subnet Mask, or Default Gateway option.

6. Use the numeric keypad to enter the correct digits for the eld, and then select OK.

Repeat the process for each eld to be congured.

Manually congure IPv6 TCP/IP parameters from the control panel

Use the control-panel Settings menus to manually set an IPv6 address.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. To enable manual conguration, open the following menus:

a. Networking

b. Ethernet

c. TCP/IP

d. IPV6 Settings

3. Select Enable, select On, and then select OK.

4. Open the Address menu.

5. Open the Manual Settings menu, and then select Address. Use the keypad to enter the address, and then

select OK.

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Link speed and duplex settings

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel.

NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,

router, or computer).

NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when

the printer is idle.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

a. Networking

b. Ethernet

c. Link Speed

3. Select one of the following options:

● Auto: The print server automatically congures itself for the highest link speed and communication

mode allowed on the network.

● 10T Half: 10 megabytes per second (Mbps), half-duplex operation

● 10T Full: 10 Mbps, full-duplex operation

● 10T Auto: 10 Mbps, automatic-duplex operation

● 100TX Half: 100 Mbps, half-duplex operation

● 100TX Full: 100 Mbps, full-duplex operation

● 100TX Auto: 100 Mbps, automatic-duplex operation

● 1000T Full: 1000 Mbps, full-duplex operation

4. Select OK. The printer turns o and then on.

ENWW Congure IP network settings 73

Printer security features

Introduction

The printer includes several security features to restrict who has access to conguration settings, to secure data, and to prevent access to valuable hardware components.

●

Security statements

●

IP Security

●

Assign or change the system password using the HP Embedded Web Server

●

Encryption support: HP High Performance Secure Hard Disks

●

Lock the formatter

Security statements

The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify the way you monitor and maintain the printer.

IP Security

IP Security (IPsec) is a set of protocols that control IP-based network traic to and from the printer. IPsec provides host-to-host authentication, data integrity, and encryption of network communications.

For printers that are connected to the network and have an HP Jetdirect print server, you can congure IPsec by using the Networking tab in the HP Embedded Web Server.

Assign or change the system password using the HP Embedded Web Server

Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

3. Click the Security tab.

4. Open the General Security menu.

5. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in

the Username eld.

6. Enter the password in the New Password eld, and then enter it again in the Verify Password eld.

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NOTE: To change an existing password, rst enter the existing password in the Old Password eld.

7. Click the Apply button.

NOTE: Make note of the password and store it in a safe place. The administrator password cannot be

recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer.

Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel.

Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator for this printer if you have questions about which credentials to use.

1. Sign in to the printer:

● Keypad control panels: Press the Sign In button

● Touchscreen control panels: From the Home screen on the printer control panel, select Sign In.

2. Follow the prompts to enter the credentials.

NOTE:

nished using the printer.

To maintain security for the printer, press the Sign Out button or select Sign Out when you have

Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile timesaving features and robust functionality.

Use the Security menu in the HP Embedded Web Server to congure the disk.

Lock the formatter

The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.

ENWW Printer security features 75

Energy-conservation settings

Introduction

●

Print with EconoMode

●

Set the sleep timer and congure the printer to use 1 watt or less of power

Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

NOTE: If this option is not available in the print driver, set it using the printer control panel.

Congure EconoMode from the print driver

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the EconoMode check box to enable the feature, and then click OK.

Congure EconoMode from the printer control panel

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

a. Copy/Print or Print

b. Default Print Options

c. Economode

3. Select On or O to enable or disable the feature.

Set the sleep timer and congure the printer to use 1 watt or less of power

The sleep settings aect how much power the printer uses, the wake/sleep time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from sleep mode.

To congure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after Inactivity and Auto O after sleep settings.

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

76 Chapter 5 Manage the printer ENWW

a. General Settings

b. Energy Settings

c. Sleep Settings

3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep

mode. Enter the appropriate time period.

NOTE: The sleep-mode default time is 0 minutes. Zero (0) indicates that the printer will go to sleep in less

than 1 minute.

4. Select Auto O after sleep to put the printer into a deeper power save mode after a period of sleep. Enter

the appropriate time period.

NOTE: By default, the printer will wake from Auto O in response to any activity other than USB or Wi-Fi,

but can be set to wake only to the power button.

5. Select Done to save the settings.

ENWW Energy-conservation settings 77

HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for specic product features. Go to

www.hp.com/go/webjetadmin for more information.

78 Chapter 5 Manage the printer ENWW

Software and rmware updates

HP regularly updates software and rmware to x any issues and to add features. To take advantage of the most current updates, download the most recent driver le, rmware le, or both from the Web.

Go to www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/support/ljE60175. Click Software and Drivers.

ENWW Software and rmware updates 79

80 Chapter 5 Manage the printer ENWW

6 Solve problems

●

Customer support

●

Control panel help system

●

Reset factory settings

●

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

●

Printer does not pick up paper or misfeeds

●

Clear paper jams

●

Resolve print-quality problems

For more information

The following information is correct at the time of publication.

For video assistance, see www.hp.com/videos/LaserJet.

For current information, see www.hp.com/support/ljE60155, www.hp.com/support/ljE60165, or www.hp.com/

support/ljE60175.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 81

Customer support

Table 6-1 Customer support options

Support type Contact information

Get telephone support for your country/region

Have the printer name, serial number, date of purchase, and problem description ready

Get 24-hour Internet support, and download software utilities and drivers

Order additional HP service or maintenance agreements www.hp.com/go/carepack

Country/region phone numbers are on the yer that was in the box with the printer or at support.hp.com.

www.hp.com/support/ljE60155, www.hp.com/support/ljE60165,

or www.hp.com/support/ljE60175

82 Chapter 6 Solve problems ENWW

Control panel help system

The printer has a built-in Help system that explains how to use each screen. To open the Help system, select the control panel Help button.

For some screens, the Help opens to a global menu where you can search for through the menu structure by selecting items in the menu.

Some Help screens include animations that show specic procedures, such as clearing paper jams.

If the printer alerts of an error or warning, select the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.

specic topics. You can browse

ENWW Control panel help system 83

Reset factory settings

Introduction

Use one of the following methods to restore the printer to the original settings from the factory.

NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some

settings are not changed, such as language, date, time, and some network conguration settings.

Method one: Reset factory settings from the printer control panel

1. From the Home screen on the printer control panel, navigate to the Settings application, and then select

the Settings icon.

2. Open the following menus:

a. General

b. Reset Factory Settings

3. Select Reset.

A verication message advises that completing the reset function might result in loss of data.

4. Select Reset to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

Method two: Reset factory settings from the HP Embedded Web Server (networkconnected printers only)

1. Find the printer IP address: From the Home screen on the printer control panel, select the Information

icon, and then select the Network icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the

printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,

select the option to continue to the website. Accessing this website will not harm the computer.

3. Open the General tab.

4. On the left side of the screen, click Reset Factory Settings.

5. Click the Reset button.

NOTE: The printer restarts automatically after the reset operation completes.

84 Chapter 6 Solve problems ENWW

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

Cartridge is low

The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now, and the cartridge access door remains locked until the cartridge reaches Very Low status.

Cartridge is very low

The printer indicates when a toner cartridge level is very low. In addition, the front door of the printer unlocks so that the door can be opened to replace the cartridge. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.

ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 85

Printer does not pick up paper or misfeeds

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.

●

The printer does not pick up paper

●

The printer picks up multiple sheets of paper

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain

inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

86 Chapter 6 Solve problems ENWW

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

NOTE: If the managed service provider has installed locking tray guides, these may not be adjustable.

Contact the managed service representative for more information on locking or unlocking of paper trays.

The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

Figure 6-1 Size markings for Tray 1 or the multipurpose tray

Figure 6-2 Size markings for cassette trays

ENWW Printer does not pick up paper or misfeeds 87

5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in

unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 6-3 Technique for exing the paper stack

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,

and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with

warm water. Use distilled water, if it is available.

CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth

in water and wring it out before cleaning the rollers.

The following image shows examples of the roller location for various printers.

Figure 6-4 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper

If the printer picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the

paper. Return the stack of paper to the tray.

88 Chapter 6 Solve problems ENWW

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by

holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

Figure 6-5 Technique for exing the paper stack

2. Use only paper that meets HP specications for this printer.

3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in

unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.

In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and ex the stack as described above.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.

ENWW Printer does not pick up paper or misfeeds 89

5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,

remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.

Figure 6-6 Stack-height markings

Figure 6-7 Tab for the paper stack

90 Chapter 6 Solve problems ENWW

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray.

NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.

Figure 6-8 Size markings for Tray 1 or the multipurpose tray

Figure 6-9 Size markings for cassette trays

7. Make sure the printing environment is within recommended specications.

ENWW Printer does not pick up paper or misfeeds 91

Clear paper jams

Introduction

The following information includes instructions for clearing paper jams from the printer.

●

Paper jam locations

●

Auto-navigation for clearing paper jams

●

Experiencing frequent or recurring paper jams?

●

Clear paper jams in tray 1 (13.A1)

●

Clear paper jams in trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5)

●

Clear paper jams in the 2,100-sheet high-capacity input tray (13A, 13F)

●

Clear paper jams in the rear door and fuser area (13.B)

●

Clear paper jams in the output bin (13.E1)

●

Clear paper jams in the duplexer (13.C, 13.D, 13.B)

●

Clear paper jams in the envelope feeder (13.A)

●

Clear paper jams in the 5-bin Multi-bin Mailbox with Stapler (13.E, 13.7)

●

Clear staple jams in the 5-bin Multi-bin Mailbox with Stapler (13.8)

92 Chapter 6 Solve problems ENWW

HP E60165dn operation manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Printer overview

Warning icons

Potential shock hazard

Printer views

Printer front view

Printer back view

Interface ports

Control-panel view

How to use the touchscreen control panel

Supported operating systems

Printer dimensions

Operating environment range

Printer hardware setup and software installation

2 Paper trays

Introduction

Load paper to Tray 1 (multipurpose tray)

Tray 1 paper orientation

Use alternative letterhead mode

Enable Alternative Letterhead Mode by using the printer control-panel menus

Load paper to Tray 2 and the 550-sheet trays

Introduction

Tray 2 and the 550-sheet trays paper orientation

Use alternative letterhead mode

Enable Alternative Letterhead Mode by using the printer control-panel menus

Load paper to the 2,100-sheet high-capacity input tray

Load and print envelopes

Introduction

Print envelopes

Envelope orientation

Load and print labels

Introduction

Manually feed labels

Label orientation

3 Supplies, accessories, and parts

Order supplies, accessories, and parts

Ordering

Replace the toner cartridge

Toner-cartridge information

Remove and replace the cartridge

Replace the staple cartridge

4 Print

Print tasks (Windows)

How to print (Windows)

Automatically print on both sides (Windows)

Manually print on both sides (Windows)

Print multiple pages per sheet (Windows)

Select the paper type (Windows)

Additional print tasks

Print tasks (macOS)

How to print (macOS)

Automatically print on both sides (macOS)

Manually print on both sides (macOS)

Print multiple pages per sheet (macOS)

Select the paper type (macOS)

Additional print tasks

Store print jobs on the printer to print later or print privately

Introduction

Create a stored job (Windows)

Create a stored job (macOS)

Print a stored job

Delete a stored job

Delete a job that is stored on the printer

Change the job storage limit

Information sent to printer for Job Accounting purposes

Mobile printing solutions

Introduction

Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed)

HP ePrint via email

AirPrint

Android embedded printing

Introduction

Enable the USB port for printing

Print USB documents

Print using high-speed USB 2.0 port (wired)

Enable the high-speed USB port for printing

5 Manage the printer