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E57540
User Manual
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HP E57540 User Manual

COLOR LASERJET MANAGED MFP E57540 PRINTER SERIES
Firmware Readme
Product Name(s):
• HP Color LaserJet Managed MFP E57540dn
• HP Color LaserJet Managed Flow MFP E57540c
Model Number(s): •3GY25A • 3GY26A,
Please note that this product will not support FutureSmart 3 firmware. FutureSmart 4 firmware provides a new user interface experience to help increase productivity with your HP Enterprise device.
More information on FutureSmart 4 can be found in the FutureSmart Solution Brief found here:
http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4AA6-9365ENW
Description
-- What is included in the Firmware bundle?
-- Who needs this firmware?
-- Determining the current version level of your firmware
Enhancements and Fixes provided with this firmware revision Enhancements and Fixes provided with the previous revision(s)
Installation Instructions
-- Additional Information to know
-- Using the Embedded Web Server
-- Using the Walk up USB port
-- Web JetAdmin
System Requirements Technical Assistance Customer Support Internet Additional Information Legal Statements
-- Trademark Notices
-- OPEN-SOURCE SOFTWARE LICENSE AGREEMENTS (In English)
-- License and Copyright
Description
This Readme file provides specific installation instructions and other information you should know before you perform a firmware update for your HP LaserJet Series printer or MFP. Installation instructions are provided for Single and Multiple Printer Updates.
This document provides specific update, installation and troubleshooting information. For additional information on the device features, refer to the online user guide found on hp.com.
What is included in a Firmware bundle? The HP LaserJet printer firmware update file available from the HP web site contains firmware for the printer, embedded JetDirect (if applicable), HP paper handling accessories used with the device in one convenient download file. When the Remote Firmware Upgrade file is sent to the HP LaserJet Printer or MFP firmware for the engine and all connected accessories are upgraded.
Who needs this firmware? Similar to HP Inc. providing improved software for your HP LaserJet Printer or MFP, HP Inc. provides firmware updates for your printer periodically through its supported lifecycle. A firmware update may be necessary if it is determined that you may benefit from the resolution of any issue that is documented below. These updates are available on the HP support web site. Determining the current version level of your firmware
To determine the current level of firmware installed on the device: Go to the printer’s or MFP’s control panel.
1. Go to the printer’s control panel.
2. Swipe left and select the Reports application.
3. Select the Configuration/Status Pages menu.
4. Select the Configuration Page option.
5. Select the Print.
On the printed Configuration page look in the section marked "Device Information" for the Firmware Datecode and Firmware Revision. The Firmware Datecode and Firmware Revision will look something like this: Firmware Datecode: 20170715 Firmware Revision: 2403732_013005
IMPORTANT NOTE:
This firmware file requires an interactive update method. You CANNOT update these Product(s)/Model(s) using the traditional FTP, LPR or Port 9100 methods of upgrading. Please use one of the following methods listed below to update the firmware of this device.
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release: Firmware Datecode: 20200807 Firmware Revision: 2411097_060474 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.11.0.1
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ Added device level notifications, such as paper out messages, to be displayed in
the Workpath notification area.
➢ Added support for both the HP and Honeywell barcode reader to allow input text
at the control panel by reading a barcode.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ Added support for Mixed Originals for fax job with pages longer than 15 inches
in length.
Security/Authentication:
➢ The Embedded Web Server Security Log now provides access to device generated
Syslog event information. The log stores all generated syslog event messages to an internal file that can be exported from the device EWS Security page.
➢ Added support for the HP Smartcard NIPRNet Solution for US Government to now
authenticate automatically using the Signature or PIV-Authentication certificate. The preferred certificate for authentication is configured using the Prefer-GSC-IS over PIV card setting.
Embedded JetDirect:
➢ A Workpath app might launch prior to SIO Authentication and storing previous
saved credentials in the Cloud Vault.
FIXES:
Base:
➢ Jobs may not get duplexed when media is loaded short edge feed in certain cases. ➢ The Date and Time stamp within the Service Event logs can be different compared
to the actual time, depending upon the time zone the printer is set to.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer
spooler when a long-life consumable, such as an image drum or fuser, is in a low status.
➢ Scanning from 3rd Party TWAIN application takes longer than expected. ➢ When using the physical keyboard a press of the "Z" key will populate the screen
with a "y" in the email field when using the Polish language.
➢ 49.4A.04 error may occur intermittently when printing from certain types of
customized applications.
➢ Some media type strings are displayed incorrectly in Japanese language. ➢ The device may stop processing groups of mixed copy/print jobs when Serverless
Job Accounting/Local Quota is enabled.
➢ The configured auto-launch application may fail to launch if the user language is
changed when signing in.
➢ If an export file is created with the Import/Export feature where the "Local quota
and job accounting settings" is checked and the "Local Quota" setting in the Embedded Web Server (EWS) is disabled (EWS > General > Quota Settings > Local Quota) then the "Local Quota" setting in the EWS will no longer be available in the EWS after the import.
➢ A device administrator may be unable to access secured Embedded Web Server
features when a third-party Authorization proxy is registered.
➢ A "Copier disabled. Check copy control device" message appears on control
panel when a FIH accessory is connected, but insufficient copy credits are available.
➢ Card Reader may fail after a power cycle and will require the device to be
registered again before it works.
➢ Device hangs with a "JetAdvantage Link is Loading" message on the control panel
when a kiosk app is uninstalled and then reinstalled without a reboot.
➢ Japanese Localization for "Retry the Job" is incorrect for email notification. ➢ A 49.4A.04 error may occur when printing certain types of PostScript files. ➢ Workpath based apps may intermittently fail to load due to a boot time race
condition.
➢ Certain Workpath apps may displayed a different time on the home screen when
compared to the Date/Time settings within the Embedded Web Server.
➢ Granted permission may not work properly after upgrading when using certain
Workpath apps.
➢ The Job Log does not display the full name of a Printed job.
Digital Sending:
➢ The Digital Send file name generated is incorrect when using the device date and
time suffix along with the preview option.
➢ The "Send test Email" function of the Control Panel Setup for Scan to Email always
fails with "SMTP Gateway not responding" when an SSL/TLS connection on port 465 is configured.
➢ Scan to Email will not work when using an Amazon email server.
Analog Fax:
➢ Sending 3 or more continuous IP fax jobs may result in a Communication Error. ➢ Incoming faxes fail to connect after being answered by the MFP. ➢ Fax speed dials with pauses ( , ) in the fax numbers cannot be restored after being
exported.
➢ Unable to block fax numbers with spaces and hyphen.
Security/Authentication:
➢ Uses NTLM for authentication when SmartCard authentication is specified. ➢ Scan to folder is sending unsigned packets when the server sets the "Signing
Enabled" flag.
➢ An intermittent 33.05.18 Security Alert may occur during a device power cycle. ➢ The HPAC app may launch prior to SIO Authentication and storing previous saved
credentials in the Cloud Vault.
➢ LDAP with secure connection fails on server with Channel Binding enabled. ➢ Scan to DFS Folder may stop working, but may recover if enough time passes or
printer is rebooted.
➢ In a network trace there will be no Tree Connect after successful Session Setup
packet when scanning to a DFS folder.
➢ A corresponding Event Log entry is not created when a Syslog event message is
sent for a Potential Intrusion Detection event.
➢ When scanning to a DFS share, a network trace shows "Bad network name"
response to Tree Connect packet.
Embedded JetDirect:
➢ The device may become unresponsive in the morning or after long idle periods
which will require a power cycle.
➢ The Current Settings page when printed in the Polish language is using incorrect
structure and words.
➢ The connection screen in Polish language is not localized correctly. ➢ Web JetAdmin and HP Security Manager can't remediate SNMPv1/2 credentials
when WiFi Direct is enabled.
➢ The Remote Control Panel feature will not load properly when using a Remote
Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage Management Connector (VJAMc), device.
➢ The device is unable to make a connection to HP Command Center even though
the printer is online.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP COLOR LASERJET MANAGED MFP E57540 SERIES
Firmware Datecode: 20200807 Firmware Revision: 2411097_060474
Embedded JetDirect
JSI24110014
DC Controller Version
4.138
Optional Trays Version
3.102
Fax
Ver11.4A
HP Fleet Release Designation
Original Release FutureSmart 4.11.0.1
MD5 checksum for .bdl file
054920e1a8b862ad9921334e6ba0d717
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release: Firmware Datecode: 20200516 Firmware Revision: 2410042_000202 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10.1.2
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ The configured auto-launch application may fail to launch if the user language is
changed when signing in.
➢ Device hangs with a "JetAdvantage Link is Loading" message on the control panel
when a kiosk app is uninstalled and then reinstalled without a reboot.
➢ Workpath based apps may intermittently fail to load due to a boot time race
condition.
➢ Certain Workpath apps may displayed a different time on the home screen when
compared to the Date/Time settings within the Embedded Web Server.
➢ Granted permission may not work properly after upgrading when using certain
Workpath apps.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ The Remote Control Panel feature will not load properly when using a Remote
Embedded Web Server session over a Cloud Connected, Virtual JetAdvantage Management Connector (VJAMc), device.
➢ The device is unable to make a connection to HP Command Center even though
the printer is online.
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP COLOR LASERJET MANAGED MFP E57540 SERIES
Firmware Datecode: 20200516 Firmware Revision: 2410042_000202
Embedded JetDirect
JSI24100006
DC Controller Version
4.138
Optional Trays Version
3.102
Fax
11.4A
HP Fleet Release Designation
Original Release FutureSmart 4.10.1.2
MD5 checksum for .bdl file
e1c8f358bdc42576ab46bdb42e1faceb
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release: Firmware Datecode: 20200205 Firmware Revision: 2410035_055380 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10.0.1
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ No New Updates
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
FIXES:
Base:
➢ Several PrintMarkerStatus supply OIDs are missing after upgrade to FutureSmart
Firmware Bundle version 4.10.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ No New Updates
Embedded JetDirect:
➢ No New Updates
Current firmware revisions included in this firmware bundle:
DEVICE FIRMWARE REVISION
COMPONENT
FIRMWARE VERSION
HP COLOR LASERJET MANAGED MFP E57540 SERIES
Firmware Datecode: 20200205 Firmware Revision: 2410035_055380
Embedded JetDirect
JSI24100003
DC Controller Version
4.138
Optional Trays Version
3.102
Fax
11.4A
HP Fleet Release Designation
Original Release FutureSmart 4.10.0.1
MD5 checksum for .bdl file
ee85fe833c41c79ba1cf345325a0b93a
Enhancements and Fixes provided with this Firmware revision
The following new functionality or features are provided by this firmware release: Firmware Datecode: 20191224 Firmware Revision: 2410028_055018 HP Fleet Bundle Version Designation: FutureSmart Bundle Version 4.10
For information on HP Security Bulletins addressed by firmware releases, please visit:
https://support.hp.com/security-bulletins
To initiate a subscription to receive future HP Security Bulletin alerts via email, visit:
https://www.hp.com/go/alerts
ENHANCEMENT:
Base:
➢ Import and export functionally was extended to include more settings: Home
Screen, Job apps, Contacts, Accounts and permissions, Energy/sleep, Local quota and Job accounting settings, and Manage trays settings.
Digital Sending:
➢ No New Updates
Analog Fax:
➢ No New Updates
Security/Authentication:
➢ The default setting for “Allow firmware updates sent as print jobs (Port 9100)” has
changed to Disabled (previously Enabled).
Embedded JetDirect:
➢ Added the SLP keep alive setting to the Embedded Web Server's Networking
Settings menu.
FIXES:
Base:
➢ Unable to use an Alternate Login when Enable Pre Prompt Check is Enabled for the
Default Login Method.
➢ Monochrome print jobs may not be restricted properly based upon the available
quota credits when the Local Quota Service is enabled.
➢ JetAdvantage Link Apps are presented to the user in the incorrect language when
device language is set to Norwegian.
➢ An "Unknown conflict" warning will appear on the control panel when the Display
language is set to Norwegian.
➢ Incorrect localization with Expert Copy screens. ➢ Slower than expected print speeds may occur when printing PDF files at 1200dpi
with the HP Universal Printer Driver PostScript.
➢ A "LOCALIZATION ERROR" occurs after upgrading from FutureSmart 3 and
changing any setting within the Embedded Web Server's Copy/Print>Default Print Options menu.
➢ The device status of "Printer is low on toner/ink" displays in the Window's printer
spooler when a long-life consumable, such as an image drum or fuser, is in a low status.
➢ The Home button does not work when a Workpath application is installed. ➢ The PORT command in the Scan to Active FTP mode contains a null IP address. ➢ The Print List button to print a list of all the stored jobs in translated incorrectly in
German.
Digital Sending:
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