HP E30, E40 User Manual
HP NetServer E Series
(E 30 and E 40)
User Guide
HP Part Number D4949-90001
Printed February 1997
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard shall not
be liable for errors contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software
on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All
rights are reserved. No part of this document may be photocopied, reproduced, or
translated to another la nguage without the prior written consent of HewlettPackard Company.
Windows® is a registered trademark of Microsoft in the U.S. and other countries.
CompuServe™ is a U.S. trademark of CompuServe, Inc.
NetWare® and IntranetWare®are registered trademarks of Novell, Inc.
SCO™ is a trademark of The Santa Cruz Operation, Inc.
Hewlett-Packard Company
Network Server Division
5301 Stevens Creek Blvd.
P.O. Box 58059, MS 53U-FJ
Santa Clara, CA 95052-8059 USA
© Copyright 1997, Hewlett-Packard Company.
Audience A ssumptions
The user guide is for the person who installs, administers, and troubleshoots LAN
servers. Hewlett-Packard Company assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with
hazardous energy levels.
ii
Contents
1 Installation Overview....................................................................................... 1
Verify Contents ..................................................................................................1
View the README File......................................................................................1
Remove the Cover.............................................................................................2
Install Additional Memory...................................................................................3
Install Additional PCI and ISA Boards................................................................5
Install Additional Mass Storage Devices............................................................ 6
Configure the HP NetServer..............................................................................6
2 HP NetServer Navigator ..................................................................................7
Contents of the HP NetServer Navigator CD-ROM...........................................7
README File.................................................................................................7
Configuration Assistant..................................................................................7
HP Management Solutions............................................................................8
HP NetServer Utilities....................................................................................9
Change User Preferences.............................................................................9
3 HP NetServer Management........................................................................... 11
NetServer Management Overview...................................................................11
Using HP NetServer Information Assistant......................................................11
Getting Help.................................................................................................11
Finding Information...................................................................................... 12
Copying and Printing Information ................................................................13
Installing HP Information Assistant Software...................................................13
Installing from the CD-ROM ........................................................................14
Installing from the Network..........................................................................14
Server Management Using HP Support Anywhere..........................................15
Auto Alert..................................................................................................... 16
Web Interface..............................................................................................17
Remote Console Options ............................................................................17
4 Installing UPS Software ................................................................................21
Before Installing UPS Software........................................................................21
UPS Installation for Microsoft Windows NT.....................................................21
To Install the UPS Software on the HP NetServer ......................................22
iii
To Install the UPS User Interface on a Local Client PC .............................. 22
To Install the UPS Manager Application......................................................23
UPS Installation for Novell NetWare / IntranetWare........................................24
To Install the UPS Software on the HP NetServer ......................................24
To Install the User Interface on a Local Client PC....................................... 25
To Install the UPS Manager Application......................................................26
5 Accessories.................................................................................................... 27
Installing Accessories ...................................................................................... 27
Installing IDE Devices..................................................................................27
Installing an Additional IDE CD-ROM Drive.................................................28
Installing an IDE Hard Disk Drive In a Front Shelf....................................... 29
Installing an IDE Hard Disk Drive in a Rear Shelf .......................................30
Configuring ISA Non-Plug-and-Play Boards................................................31
6 Troubleshooting ............................................................................................ 35
Troubleshooting Tools ..................................................................................... 35
Common Installation Problems........................................................................ 35
If the System Will Not Power On.................................................................36
Troubleshooting Sequence.......................................................................... 36
Error Messages ...............................................................................................37
No Error Messages Displayed..................................................................... 37
Clearing the CMOS Configuration...............................................................38
Hardware Problems.........................................................................................40
The Display Does Not Work........................................................................41
The Keyboard or Mouse Does Not Work .................................................... 42
The CD-ROM Drive Does Not Work ...........................................................42
The Hard Disk Drive Does Not Work ..........................................................42
Password Problems......................................................................................... 42
You Have Forgotten the Passwords............................................................42
Battery Problems .............................................................................................43
To Install a Replacement Battery ................................................................44
You Can’t Start the Setup Program .................................................................45
A Specifications ................................................................................................47
Environment..................................................................................................... 47
Weight and Dimensions................................................................................... 48
Power Supply Specifications............................................................................ 48
iv
B Regulatory Information ................................................................................. 49
Notice for USA.................................................................................................49
FCC Radio Frequency Emissions Statements ............................................49
FCC Declaration of Conformity (E 40).........................................................50
CD-ROM......................................................................................................51
Notice for Canada: DOC Requirements .........................................................51
Battery .........................................................................................................52
Notice for EU:...................................................................................................52
Radio Frequency Emissions Warning for Accessories................................52
Declaration of Conformity............................................................................53
Notice for Finland: Laser Safety Statement....................................................54
Notice for Germany..........................................................................................54
Noise Declaration and Ergonomics .............................................................54
Laser Safety Statement...............................................................................54
Notice for Japan:..............................................................................................55
VCCI Statement, HP NetServer E 30..........................................................55
VCCI Statement, HP NetServer E 40..........................................................56
Notice for Korea: RFI Statement.....................................................................56
Notice for Mexico: Hardware Warranty Statement .........................................57
Notice for UK: General Approval.....................................................................58
C Warranty and Software License ...................................................................59
Hardware Product Limited Warranty................................................................59
Software Product Limited Warranty................................................................. 59
Hewlett-Packard Utility Software .................................................................59
Third-Party Software Products.....................................................................59
Hardware Accessories Limited Warranty.........................................................60
Hewlett-Packard Hardware Accessories .....................................................60
Third-Party Hardware Products...................................................................60
Pre-Failure Warranty .......................................................................................61
Limitation of Warranty......................................................................................61
Limitation of Liability and Remedies ............................................................61
Customer Responsibilities ...............................................................................62
Obtaining Warranty Service.............................................................................63
Customer Replacement Part .......................................................................63
Return to HP/Reseller..................................................................................64
On-site.........................................................................................................64
v
HP NetServer Limited Warranty Coverage...................................................... 65
Technical Support............................................................................................ 65
U.S. and Canada.........................................................................................66
Europe.........................................................................................................66
Asia/Pacific..................................................................................................67
Other Countries ...........................................................................................67
Self-Help Tools ................................................................................................ 67
Supplemental Warranty Service and Support..................................................68
Software Product Limited Warranty................................................................. 68
HP Software Product License Agreement ....................................................... 70
HP NetServer Warranty Frequently-Asked Questions.....................................72
D Service and Support...................................................................................... 79
System Design, Integration, and Support........................................................79
Information and Support When You Need It.................................................... 79
HP NetServer Navigator Release History and Status Report..........................80
HP NetServer Navigator CD-ROM Subscription Service.................................81
HP NetServer Navigator ..................................................................................82
CompuServe Discussion Forum and Library................................................... 82
World Wide Web and Internet FTP ................................................................. 83
Bulletin Board System......................................................................................83
Automated Fax ................................................................................................84
HP NetServer Support News...........................................................................84
Telephone Support .......................................................................................... 85
Obtaining HP Repair and Telephone Support ................................................. 85
Ordering HP Cables, Drive Trays, and Technical Publications ....................... 87
Telephone Ordering Information ................................................................. 87
Contacting HP Regional Headquarters............................................................88
Joining CompuServe .......................................................................................89
E Server Management Using HP Support Anywhere.....................................91
Using Auto Alert............................................................................................... 91
Auto Alert Response Options ......................................................................93
Using Support Anywhere Web.........................................................................95
Server Description Page.............................................................................. 97
Server Configuration Pages ........................................................................98
Menu Buttons ............................................................................................101
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Web Security Considerations ........................................................................104
User IDs and Passwords...........................................................................104
IP Address Restriction...............................................................................105
Encryption..................................................................................................105
Using Remote Console Options ....................................................................106
HP Remote Console Redirection (E 40 only) ............................................107
Graphic Console Redirection (Windows NT).............................................112
RCONSOLE (NetWare / IntranetWare).....................................................117
Index.................................................................................................................. 121
vii
1 Installation Overview
This user guide contains instructions for installing and c onfiguring the
HP NetServer E 30 and E 40. Please note that there are places in this guide that
contain information unique to the E 30 or E 40. These sectio ns are titles with the
phrase "E 30 Only" or "E 40 Only". Read only whichever section is appropriate
for your NetServer.
This chapter contains simplified setup information about your HP E Series
NetServer. For complete setup instructions, consult the road map for your
HP E Series NetServer.
Verify Contents
Unpack and verify the contents of the shipping box against the Contents Checklist
included with your NetServer. If anything is missing or damaged, contact your
reseller.
View the README File
1. Press the power-on button. Open the NetServer front door and press the
CD-ROM drive eject button. Place the HP NetServer Navigator CD-ROM
in the drive and press the eject button again to close the drive. Turn the
power off, wait 10 seconds and turn the power on again. If the system fails
to boot, follow the diagnostic instructions on the screen.
2. Go to the Navigator Main Menu. If the langua ge needs to be changed,
select "Set Preferences."
3. Select "README File." The README file contains the latest information
to help you install your HP NetServer. Read it carefully before beginning
your installation.
You can now boot the Navigator CD-ROM and run Diagnostic Assistant if
you want to verify system operation as shipped.
4. If you are installing additional hardware, such as memory, accessory
boards, or mass storage devices, you will need to remove the cover. Go to
"Remove the Cover."
If you are not installing additional hardware, go to "Configure the HP
NetServer."
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Chapter 1 Installation Overview
Remove the Cov er
If you are installing options, you will need to remove the cover. To install options,
you will need a flat 1/4-inch screwdriver and T15 TORX® driver; you do not need
tools to remove the cover
WARNING Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect the power cord to
avoid exposure to high energy levels that may cause burns
when parts are short-circuited by metal objects such as tools or
jewelry. Disconnect telephone cables to avoid exposure to
shock hazard from telephone ringing voltages.
To remove the cover:
1. Turn off the NetServer and disconnect the power cord.
2. Unlock the cover: To unlock the cover, use the key in the key bag located
on the rear of the NetServer.
3. Release the latches: Lift up the two release latches on the sides of the front
bezel.
4. Remove the cover. Place your hands on the top of the cover, one along
each edge (see figure, below). While applying downward pressure, pull the
cover sharply forward to release it and then slide it forward and off the
NetServer.
5. Remove the air cooling duct. Lift up on the front of the duct until the Thook is free of the slot, as shown below. Then gently pull the duct towards
the front of the NetServer and lift it up and out of the chassis. Store it in a
safe place; you must replace it before you replace the cover.
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Chapter 1
Installation Overview
k
KeyLoc
Cover
Release
Latches
Air Cooling Duct
T-hook
Figure 1-1. Unlocking and Opening the NetServer
Install Additional Memory
Use HP SIMMs listed on the Technical Information Label on top of the chassis.
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Chapter 1 Installation Overview
1. Remove the air cooling duct. Lift the front until the T-hook is free of its
slot as shown below. Then gently pull the duct towards the front of the
NetServer and up and out of the chassis. Store it in a safe place for now;
you must replace it before you replace the NetServer cover.
2. Align the notched corner on the SIMM with the key on the end of the slot
and insert the SIMM at a 45-degree angle, as shown below.
3. Pivot the SIMM to the 90-degree angle until the retaining clips o n b oth
sides snap into place.
4. Replace the cooling duct before replacing the NetServer cover.
Notch
45°
90°
Figure 1-2. Installing a SIMM in the NetServer E 30
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Chapter 1
Installation Overview
45°
90°
Notch
Figure 1-3. Installing a SIMM in the NetServer E 40
Install Additional PCI and ISA Boards
E 30: Install all adapter boards at this time except ISA non-Plug-and-Play boards.
Do not install ISA-non-Plug-and-Play boards until instructed by the Configuration
Assistant program.
E 40: Install all adapter boards at this time.
For a list of boards HP has tested and the README file with the latest
configuration information, view the tested products list located on the Navigator
CD-ROM.
Boards can be identified by the shape of their connectors:
Figure 1-4. Connector Identification
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Chapter 1 Installation Overview
Install Additional Mass Storage Dev ices
If you are installing an IDE drive or internal SCSI devices in certain
configurations, you may need additional cables or adapters. For part numbers for
HP cables, adapters, and trays, and configuration information, see the Technical
Reference Label on the side of the chassis or the Navigator CD-ROM.
Configure the HP NetServer
NOTE E 30: Do not install ISA non-Plug-and-Play board s until
instructed by the Configuration Assistant program.
1. Reassemble the HP NetServer and connect the power cord.
2. If you have installed ISA non-Plug-and-Pl ay adapter boa rds, you must now
allocate memory resources to each of these boards. Refer to the "Installing
ISA Non-Plug-and-Play Boards" in Chapter 5, "Accessories" for
instructions.
3. Turn on the HP NetServer and monitor.
4. Insert the CD-ROM into the CD-ROM drive now, turn off the power
switch, wait 10 seconds, and turn it back on. The NetServer will boot from
the Navigator CD-ROM.
If the NetServer fails to boot, follow the directions displayed on the screen.
5. Go to the Navigator Main Menu and select “Configuration Assistant."
Follow the instructions in Configuration Assistant to continue your NetServer
installation.
6
2 HP NetServer Navigator
Contents of the HP NetServer Nav igator CD-ROM
The main menu of NetServer Navigator directs you to modules where you can
perform configuration tasks or access online system documentation. The following
is a description of the contents of the CD-ROM as accessed from the Main Menu.
README File
This file includes the most recent information that was not included in the printed
installation documentation. It is important to check this file before installation.
Configuration Assistant
Configuration Assistant guides you through the steps necessary to configure
the NetServer. Three methods of configuration are available: Express, Custom,
and Replicate.
Express configuration is the preferred method to configure your HP NetServer
since it leads you through the configuration process in se quence and offers you
default selections. An Express configuration includes the following steps:
• Update System BIOS: This step appears if Configuratio n Assistant
detects that a newer version of the BIOS is available on the Navigator
CD-ROM. You must update your BIOS to the new version if you want to
continue in Express mode.
• Install NOS (automated mode): In automatic mode, if you are installing
certain versions of Novell NetWare / IntranetWare or Microsoft Windows
NT Server, HP ’s a utomated installation process guid e s you thr ough the
NOS installation and configures your hard disk drive and NOS according
to certain preset parameters.
• Create Drivers Diskette: If you choose to install the NOS with the
vendor-supplied installation utility included with the NOS software, you
will create a customized diskette containing HP drivers and configuration
files that you will need when you install the NOS.
• Show Configured Cards: This step shows configured PCI boards and
Plug-and-Play ISA boards.
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Chapter 2 HP NetServer Navigator
• Configure Disk Array (E 40 only): If you have an external HP disk
array, you must configure it with the disk array utility.
• Install Utility Partition: This step creates an 8 MB utility partition on the
server hard disk where Navigator will copy the Diagnostic Assistant, BIOS
Update Utility and other utilities.
• Execute Card Utilities: When Navigator finds installed boards for which
there are additional configuration utilities on the CD-ROM, the
configuration utilities are executed automatically to complete the
configuration of the boards.
In Custom Configuration, you can perform the configuration steps in any
order. Select Custom if you are experienced in NetServer configuration and
have a preferred sequence of steps or prefer to configure your system one
component at a time.
In Replicate Configuration, you can save a copy of your current system
configuration or load a previously saved configuration. This method saves time
when configuring multiple, identical systems.
HP Management Solutions
HP Management Solutions contains demonstrations of software available on the
HP NetServer Navigator CD-ROM.
HP Support Anywhere is included on the Navigator CD-ROM. Support
Anywhere is for managing servers. The software is customizable and contains
easy-to-use troubleshooting tools.
Some of the features of Support Anywhere include:
• Alerts can be viewed using a web browser or via the Auto Alert feature
• Disk capacity threshold alert
• SCSI controller and device failure notification
• Predictive disk problem warning backed by HP proactive warranty
replacement
• PC LAN adapter board performance statistics, configuration, and problem
information
• Critical server information, such as the BIOS version, ISA and PCI slot
contents, serial and parallel ports, and security status can be viewed using a
web browser
8
Chapter 2
HP NetServer Navigator
HP NetServer Utilities
HP NetServer Utilities takes you to a menu where you can directly execute utilities
such as the following:
• Diagnostic Assistant: An easy-to-use hardware diagnostic for system
verification, burn-in, and rapid troubleshooting
• Diskette Library: Allows you to conveniently generate any flexible
diskette available on the NetServer Navigator CD-ROM. For example, you
can create the following diskettes: BIOS Update, NOS Drivers, and
Diagnostic Assistant.
Change User Preferences
Change User Preferences lets you change the language and the system date
and time.
9
3 HP NetServer Management
NetServer Management Ov erview
The Navigator CD-ROM contains the HP Information Assistant, and
HP PowerWise Assistant. HP Information Assistant provides a quick and efficient
means to locate information about installing, managing and servicing your HP
NetServer. It has complete documentation on the HP NetServer and accessories;
important information on your NOS; and reference information, such as functional
descriptions and tec hnic al papers to help you be tter understand your HP NetServer
and make choices compatible with your network. HP PowerWise Assistant is HP’s
UPS management software package.
The following section briefly describes the functionality of Information Assistant.
The final section describes how Information Assistant can be read or installed on
other systems.
Using HP NetServer Information A ssistant
Information Assistant has many features that help you quickly find the information
you need. The following is a brief description of these features. To understand
how to use each function, use the Information Assistant help system.
Boot the HP Network Navigator CD-ROM on the E Series NetServer and run
Information Assistant, or install Information Assistant as an application program
on a Windows client machine (see "Installing HP Information Assistant Software,"
below).
Getting Help
The Help button displays the help system for Information
Assistant. The Information Assistant help system explains how to
use Information Assistant to find the information you need.
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Finding Information
Information Assistant provides you with many ways of navigating through its
topics and locating information. For example, you can:
Select a topic from the Map. Displays a window with an
outline of every module, and topic in the Information
Assistant for the selected product. The Map enables you to
view the contents of the Information Assistant in outline view,
and then select a topic to view.
Search for a word or phrase using Search. Search performs
full-text searches for topic text that not only takes you to the
topic found, but highlights the word or words found by the
search. You can use search operators such as AND, OR,
NOT, and NEAR to further narrow your search.
Select a topic from the Reference Button list. Reference
modules are arranged by subject, not by task. The Reference
Button list shows reference documents available for the
selected product.
Select a Task button. Each button represents a task you can
perform, and each task contains multiple topics.
12
Go to a topic with Previous button. Displays the previous
topic in a module.
Go to a topic with Next button. Displays the next topic in a
module.
Go to a previously viewed topic with Back button.
Displays the previous topic viewed. Clicking this button more
than once backtracks through topics in the order that you
viewed them.
Chapter 3
HP NetServer Management
You can also navigate between topics using hot spots, and revisit recent topics
using the History button. For example:
• Jump to other topics. Click on hot spots in graphics and text that link to
other topics or to more information about the current topic. Hot spot text
appears as bold green text. Hot spots on graphics are identified by moving
the pointer over the graphic. When you point to a hot spot, the pointer
changes to a hand.
• Return to any previously viewed topic by choosing History from the
Topic menu. As you view topics, Information Assistant keeps a record of
where you have been. The History button displays a list of the topics you
have viewed, starting with the most recent. Select any topic from this list to
return to it.
Copying and Printing Information
You can copy topic text in Information Assistant for use in other applications, such
as word processors, by copying text onto the Windows Clipboard and pasting the
text into any Windows application.
To print topics in Information Assistant, use one of the print options on the File
drop-down menu. You can choose to print the current topic or a series of
previously marked topics using the Mark for Print command.
With the Mark for Print command, you can choose to mark either the currently
displayed topic or all the topics in the group to which the current topic belo ngs.
Then use the Print Marked Topics op tion to print out all marked topics as
a group.
After selecting the print option, a Print Setup box or Print dialog box appears. In
the Print dialog box, you can choose from several options: number of copies to
print, collate, print quality (dots per inch, and print to a file.) In the Print Setup
box, you can select a printer, the page orientation, and the type or source of paper
on which to print.
Installing HP Information Assistant Software
HP Information Assistant runs on an HP Vectra or other PC running Wind ows 3.1
and above, Windows 95 or Windows NT. HP Information Assistant can be
installed in one of two ways:
• From the CD-ROM
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Chapter 3
HP NetServer Management
• From a Network Server on which the HP Information Assistant application
files are installed
The installation program gives you the option of accessing the data files from your
hard disk or from the CD-ROM. The default is to access the data files from the
CD-ROM. You can copy the data files to your hard disk to improve access time,
but this could take up a significant amount of disk space.
Installing from the CD-ROM
To install HP Information Assistant onto a Windows PC from the Navigator
CD-ROM, perform these steps:
1. Turn on your computer and CD-ROM drive.
2. Run Windows and display the Program Manager.
3. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive.
4. From Program Manager, select the File menu and choose “Run.”
5. At the command prompt, type the following:
drive: \infoasst\setup /a
where drive is the letter of the CD-ROM drive.
6. Follow the instructions that appear on your screen.
In Program Manager, the Setup Program creates a new program group called HP
NetServer Information Assistant, with an icon for running the applic ation.
Installing from the Network
To install the HP NetServer Information Assistant from a network, you must first
install the run-time files onto a network hard disk from the CD-ROM, and then run
setup on the client PC.
If you plan to let multiple users run the HP NetServer Information Assistant from
the network, it is advisable to copy the data files to the network.
Installing the Application Files onto the Network
To install the HP NetServer Information Assistant onto the network, do
the following:
1. Run Windows and display the Program Manager .
2. Insert the HP NetServer Information Assistant CD-ROM into the CD-ROM
drive.
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Chapter 3
HP NetServer Management
3. From Program Manager, select the File menu and choose Run.
4. At the command prompt, type the following:
drive: \infoasst\setup /a
where drive is the letter of the CD-ROM drive.
5. Follow the instructions that appear on your screen.
Running the Setup Program on a Client PC
To run the HP NetServer Information Assistant from a client PC, it is necessary
for the client to run the setup program that was installed onto the network hard
disk, as follows:
1. Run Windows and display the Program Manager.
2. From Program Manager, select the File menu and choose Run.
3. At he command prompt, type the network location where the HP NetServer
Information Assistant files were installed, followed by setup.
For example, if Information Assistant was installed on drive “N:
\windows\iaclient,” you would enter the following:
N: \windows\iaclient\setup
4. Follow the instructions that appear on your screen.
Server Management Using HP Support A ny where
Built-in hardware and software attributes of the HP NetServer E 40 allow for
different ways of remotely monitoring and contr olling your NetServer. Yo u can
use HP Support Anywhere to get timely information about your network servers
and find out immediately when a server is experiencing problems. In addition,
Support Anywhere notifies you when a NetServer is likely to have problems in the
near future.
Support Anywhere can handle multiple network operating systems (NOS) and
supports NetServers running either Novell NetWare / IntranetWare o r Microsoft
Windows NT.
Any or all of the following Support Anywhere features can be used to manage
your NetServer(s) in a networking environment. Support Anywhere management
tools include the following:
• Auto Alert provides prompt notification of server operations
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Chapter 3
HP NetServer Management
• Web Interface takes you directly to a NetServer’s web page for detailed
information about NetServer operations
• Remote Console Options allows a system administrator, support
technician, or dealer to monitor, and, when necessary, take remote control
of the server in order to maintain, configure, or otherwise manage a server’s
operations
NOTE For detailed information about how you and/or your dealer can
enable and use HP Support Anywhere, including its remote
access features, consult the HP Support Anywhere Installation
and User Guide.
Auto Alert
HP Support Anywhere’s Auto Alert feature allows you to monitor the operating
environment of an HP NetServer and sends notifications and alarms to a
designated workstation based on factory-defined error thresholds. Auto Alert
provides:
• Alarm notification in an easy-to-use, intuitive ’stoplight’ interface
• Problem identification, coupled with appropriate remedies
• Server operational status: up/down
• Centralized monitoring of multiple HP NetSe rvers running either Novell
NetWare / IntranetWare, or Windows NT network operating systems
• Notification of NetServer disk space capacity, network interface card (NIC)
status, SCSI adapter and device problems, and potential HP NetServer
SCSI hard disk problems
• Multiple client support (Data from monitored HP NetServers can be
directed to more than one workstation.)
• Automatic Server Restart (ASR) capabilities
For more detailed information about using Support Anywhere’s Auto Alert, see
Appendix E. For detailed information about installation, consult the HP Support
Anywhere Installation and User Guide.
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Chapter 3
HP NetServer Management
Web Interface
Support Anywhere allows you to monitor, configure, and manage your NetServer
over the web. You can access your NetServer(s) from a list of managed servers, or
you can click Go There on an Auto Alert screen to proceed directly to a
problematic server. At the server’s web pages, you can browse detailed
information about the operational environment, including:
• System information
• Current operation
• Operational history
• HP Support
Using your own browser (either Netscape Navigator or Microsoft Explorer), you
can view critical functions and statistics for each NetServer you include in setup.
You can also reconfigure alarm thresholds for Support Anywhere’s Auto Alert
feature.
For more detailed information about using Support Anywhere’s Web Interface, see
Appendix E. For detailed information about installation, consult the HP Support
Anywhere Installation and User Guide.
Remote Console Options
The HP NetServers E Series incorporate remote access capabilities that allow you
to access your NetServer from a remote site. Remote access is particularly useful
for network administrators, VARs, support technicians, and other maintenance
personnel who can evaluate, maintain, and, if necessary, reconfigure a NetServer
remotely.
Support Anywhere includes three distinct methods you can use to remotely control
an HP NetServer. These are:
• HP’s Remote Console Redirection (E 40 only)
• Graphics Console Redirection (Windows NT)
• RCONSOLE (Novell NetWare / IntranetWare)
NOTE For more detailed information about enabling HP Support
Anywhere remote access tools on your NetServer, refer to
Appendix E, or the HP Support Anywhere Installation and
User Guide.
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Chapter 3
HP NetServer Management
HP Remote Console Redirection (E 40 only)
HP Remote Console Redirection is built into the NetServer E 40 BIOS and is
independent of the NOS. Use HP’s BIOS-level remote access to diagnose and
remedy problems associated with a NetServer’s hardware operations or
configuration.
Using Remote Console Redirection, you can remotely access a customer’s
NetServer to:
• Update the system BIOS. This feature is particularly useful since it allows
you to update a NetServer’s BIOS remotely.
• Run HPVGSet Utility to configure (and test) HP IO-BaseT adapters
(J2973A or J2970A).
• Run the Diagnostic Assistant. This utility provides you with ways to test a
NetServer’s hardware components, including main circuit board function.
• Remotely boot the server and view startup messages.
• Set or reset system date, time and keyboard langua ge.
Graphic Console Redirection (Windows NT)
You can use pcANYWHERE32’s capabilities (when installed at both NetServer
and remote console) to gain virtually full graphic control over an HP NetServer
E 40 from a remote location.
Using this feature, the console display exactly mimics the display at the NetServer.
In this way, you can take full control of your HP NetServer from the remote
console. pcANYWHERE32 graphics console redirection requires your HP
NetServer to be running Windows NT.
pcANYWHERE32 allows you to redirect what’s graphically displayed on an HP
NetServer running Windows NT 3.51 or 4.0 to a remote Windows NT 3.51 or
Windows 95 PC console. Features include the ability to:
• Launch the NetServer’s registry editor
• Run NOS-level diagnostics on the NetServer
• Access the NetServer’s control panel to review and modify a connected
NetServer’s NOS-level configuration settings, including network settings,
administrative tools, and driver installations
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Chapter 3
HP NetServer Management
RCONSOLE (NetWare)
You can use Novell NetWare’s RCONSOLE program to take control of a
customer’s H P NetServer running Novell N etWare / IntranetWare. RCONSOLE
works at the NOS level to provide full character-based remote access to a
NetServer running Netware 4.11 / IntranetWare. Features include the ability to:
• Load and unload modules (NLMs)
• Run NOS level diagnostics on the NetServer
• Monitor and evaluate NetServer performance
• Perform NOS-level configuration, including modification of network
settings
For instruction on setup and use of RCONSOLE remote access at the NetServer,
see Appendix E. For detailed information about RCONSOLE setup and use at the
remote client, refer to the HP Support Anywhere Installation and User Guide.
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4 Installing UPS Software
Before Installing UPS Software
Software for configuring, monitoring and managing the HP PowerWise UPS is
located on the Navigator CD-ROM.
Before installing your UPS software, you must first do the following steps:
• Install your UPS using the instructions in the road map for your E Series
NetServer.
• Install your Network Operating System.
• (Optional) Install server management software using the instructions in the
Support Anywhere Installation Guide.
The following sections describe the UPS installation procedures for Microsoft
Windows NT and Novell NetWare / IntranetWare.
UPS Installation for Microsoft Windows NT
NOTE Refer to the README file on the Navigator CD-ROM
(\pwa\disk1\README.TXT) for important updates to the UPS
software installation procedure.
Before installing the software, make sure that:
• Your HP PowerWise UPS is plugged in, tur ned on, and connect ed to the
server via the serial cable. (See the instructions in the road map for your
E Series NetServer).
• Microsoft Windows NT (version 3.5 or later) is up and r unning on your HP
NetServer. You must have administrator capabilities to install
this software.
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Chapter 4 Installing UPS S o ftware
If you are using HP OpenView for Windows to manage your HP PowerWise
UPS, make sure that:
• HP OpenView for Windows is installed on your central
management console
• TCP/IP and SNMP services are installed and properly set up on
your server
• (Optional) HP Support Anywhere is installed on your server and central
management console, if you are using it to manage the server
To Install the UPS Software on the HP NetServer
To install the UPS Software on the HP NetServer to which the UPS is connected,
perform the following steps:
1. Insert the Navigator CD-ROM into the CD-ROM drive.
2. In the Windows NT Program Manager, select Run from the File drop-down
menu.
3. At the Command Line prompt, type the following:
drive: \PWA\WINNT\DISK1\SETUP.EXE
where drive is the letter of the CD-ROM drive.
4. Follow the instructions on the screen.
◊ You will be prompted to identify an installation path for the software.
◊ In the Installation Options window, select PowerWise Assistant.
◊ You will need to identify the serial port on the server to which the HP
PowerWise UPS is connected.
To Install the UPS User Interface on a Local Client PC
Optionally, you can install the HP PowerWise Assistant user interface on a local
client PC running Windows NT that you will be using to manage the HP
PowerWise UPS. Do the following steps:
1. If the server’s CD-ROM drive is accessible from the client, keep the
CD-ROM at its present location. Otherwise, put the Navigator CD-ROM in
the CD-ROM drive of the client. If you do not have access to a CD-ROM
drive at the client, run the installation procedure to create installation
diskettes.
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