HP E273m, E243m User Guide
User Guide
© Copyright 2017 HP Development Company,
L.P.
HDMI, the HDMI Logo and High-Denition
Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and select your country. Select Find your
product, and then follow the on-screen
instructions.
First Edition: July 2017
Document Part Number: 926258-001
About This Guide
This guide provides information on monitor features, setting up the monitor, using the software and technical
specications.
WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). A notice alerts the user that failure to follow a procedure exactly as described
could result in loss of data or in damage to hardware or software. Also contains essential information to
explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
iii
iv About This Guide
Table of contents
1 Getting Started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
Product features and components ........................................................................................................................ 2
Features ............................................................................................................................................... 2
Rear and side components .................................................................................................................. 3
Front bezel controls ............................................................................................................................ 5
Setting up the monitor .......................................................................................................................................... 6
Installing the monitor stand ................................................................................................................ 6
Connecting the cables ......................................................................................................................... 7
Adjusting the monitor ....................................................................................................................... 12
Turning on the monitor ..................................................................................................................... 14
Installing a security cable ................................................................................................................. 15
Mounting the monitor ....................................................................................................................... 15
Removing the monitor stand .......................................................................................... 16
Attaching the VESA mounting bracket ........................................................................... 17
2 Using the monitor ........................................................................................................................................ 18
Software and utilities .......................................................................................................................................... 18
The Information le ........................................................................................................................... 18
The Image Color Matching le ........................................................................................................... 18
Installing the INF and ICM les ............................................................................................................................ 18
Installing from the optical disc (available in select regions) ............................................................ 18
Downloading from the web ............................................................................................................... 18
Using the on-screen display (OSD) menu ............................................................................................................ 19
Assigning the function buttons ........................................................................................................................... 20
Camera ................................................................................................................................................................. 21
Using Auto-Sleep Mode ....................................................................................................................................... 22
Adjusting Low Blue Light Mode ........................................................................................................................... 22
3 Support and troubleshooting ........................................................................................................................ 23
Solving common problems .................................................................................................................................. 23
Using the auto-adjustment function (analog input) ........................................................................................... 24
Optimizing image performance (analog input) ................................................................................................... 25
Button lockouts ................................................................................................................................................... 26
Contacting support .............................................................................................................................................. 26
Preparing to call technical support ..................................................................................................................... 26
v
Locating the serial number and product number ............................................................................................... 27
4 Maintaining the monitor .............................................................................................................................. 28
Maintenance guidelines ....................................................................................................................................... 28
Cleaning the monitor ........................................................................................................................................... 28
Shipping the monitor ........................................................................................................................................... 28
Appendix A Technical specications ................................................................................................................. 29
60.5 cm/23.8-inch model .................................................................................................................................... 29
68.5 cm/27-inch model ....................................................................................................................................... 30
Preset display resolutions ................................................................................................................................... 30
60.5 cm/23.8-inch and 68.5 cm/27-inch models ............................................................................. 30
60.5 cm/23.8-inch and 68.5 cm/27-inch models ............................................................................. 31
Entering user modes ............................................................................................................................................ 31
Energy saver feature ........................................................................................................................................... 31
Appendix B Accessibility ................................................................................................................................. 32
Supported assistive technologies ....................................................................................................................... 32
Contacting support .............................................................................................................................................. 32
vi
1 Getting Started
Important safety information
An AC power adapter and cord may be included with the monitor. If another cord is used, use only a power
source and connection appropriate for this monitor. For information on the correct power cord set to use with
the monitor, refer to the
WARNING! To reduce the risk of electric shock or damage to the equipment:
• Plug the power cord into an AC outlet that is easily accessible at all times.
• Disconnect power from the computer by unplugging the power cord from the AC outlet.
• If provided with a 3-pin attachment plug on the power cord, plug the cord into a grounded (earthed) 3-pin
outlet. Do not disable the power cord grounding pin, for example, by attaching a 2-pin adapter. The grounding
pin is an important safety feature.
For your safety, do not place anything on power cords or cables. Arrange them so that no one may
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the AC outlet,
grasp the cord by the plug.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup,
and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides
important electrical and mechanical safety information. The Safety & Comfort Guide is available on the Web
at http://www.hp.com/ergo.
Product Notices provided on the optical disc or in your documentation kit.
IMPORTANT: For the protection of the monitor, as well as the computer, connect all power cords for the
computer and its peripheral devices (such as a monitor, printer, scanner) to some form of surge protection
device such as a power strip or uninterruptible power supply (UPS). Not all power strips provide surge
protection; the power strips must be specically labeled as having this capability. Use a power strip whose
manufacturer oers a damage replacement policy so you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your HP LCD monitor.
WARNING! LCD monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts may fall over and cause personal injury.
Care should be taken to route all cords and cables connected to the LCD monitor so that they cannot be pulled,
grabbed, or tripped over.
Be sure that the total ampere rating of the products connected to the AC outlet does not exceed the current
rating of the outlet, and that the total ampere rating of the products connected to the cord does not exceed
the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for each device.
Install the monitor near an AC outlet that you can easily reach. Disconnect the monitor by grasping the plug
rmly and pulling it from the AC outlet. Never disconnect the monitor by pulling the cord.
Do not drop the monitor or place it on an unstable surface.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that may cause
disturbing reections from the screen.
Important safety information 1
Product features and components
Features
This guide describes features of the following monitors:
●
60.5 cm (23.8-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen support
for lower resolutions; includes custom scaling for maximum image size while preserving original aspect
ratio
●
68.5 cm (27-inch) diagonal viewable screen area with 1920 x 1080 resolution, plus full-screen support
for lower resolutions; includes custom scaling for maximum image size while preserving original aspect
ratio
The monitor features include the following:
●
Nonglare panel with an LED backlight
●
Skype for Business–certied popup camera and microphone for online collaboration (select models)
●
Wide viewing angle to allow viewing from a sitting or standing position, or when moving from side to
side
●
Tilt capability
●
Pivot capability to rotate the monitor panel from landscape to portrait mode
●
Swivel and height adjustment capabilities
●
Removable stand for exible monitor panel mounting solutions
●
DisplayPort and VGA video inputs (cables provided)
●
One HDMI (High-Denition Multimedia Interface) video input (cable not provided)
●
USB 3.0 hub with one upstream port (connects to the computer) and two downstream ports (connect to
USB devices)
●
USB BM to AM cable provided to connect the monitor’s USB hub to the USB connector on the computer
(23.8–inch model only)
●
USB CM to AM cable provided to connect the monitor’s USB hub to the USB connector on the computer
(27–inch model only)
●
Plug and Play capability, if supported by your operating system
●
Security cable slot provision on rear of monitor for optional security cable
●
On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
●
HP Display Assistant software for adjusting monitor settings and enabling the theft deterrence features
●
Cyberlink YouCam software
●
HDCP (High-bandwidth Digital Content Protection) copy protection on all digital inputs
●
Software and documentation optical disc (provided with the monitor in select regions) that includes
monitor drivers and product documentation
●
Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, refer to the Product Notices provided on your optical disc, if
one is included, or in your documentation kit. To locate updates to the user guide for your product, go to
http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.
2 Chapter 1 Getting Started
Rear and side components
23.8–inch model
Component Function
1 USB ports (2) Connect USB devices.
2 Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, reduce the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Product Notices provided
on the optical disc, if one is included with your product.
NOTE: When a device is connected to the headphone jack, the
monitor speakers are disabled.
3 Power connector Connects the power cord.
4 DisplayPort port Connects the DisplayPort cable to the source device.
5 HDMI port Connects the HDMI cable to the source device.
6 VGA port Connects the VGA cable to the source device.
7 Audio line in port Connects the audio cable to the monitor.
8 USB 3.0 upstream port Connects the USB Type-B cable from the source device to the
monitor.
Product features and components 3
27–inch model
Component Function
1 USB ports (2) Connect USB devices.
2 Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, reduce the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Product Notices provided
on the optical disc, if one is included with your product.
NOTE: When a device is connected to the headphone jack, the
monitor speakers are disabled.
3 Master power switch Turns o all power to the monitor.
NOTE: Putting the switch in the O position will yield the
lowest power state for the monitor when not in use.
4 Power connector Connects the power cord.
5 USB Type–C port Connects the USB CM—CM or CM-AM cable from the source
device to the monitor.
6 DisplayPort port Connects the DisplayPort cable to the source device.
7 HDMI port Connects the HDMI cable to the source device.
8 VGA port Connects the VGA cable to the source device.
9 Audio line in port Connects the audio cable to the monitor.
4 Chapter 1 Getting Started
Front bezel controls
23.8–inch and 27–inch models
Component Function
1 Camera microphones Allow you to participate in a video conference.
2 Camera light On: The camera is in use.
3 Camera lens Transmits your image in a video conference.
4 Speakers Transmit sound from audio input.
5 +/- (Plus/Minus) button Press to increase (+) or decrease (-) speaker volume.
6 Answer/Call button Press to answer or make a call.
Illuminates green when on the phone.
Green light and red light blink when there is an incoming call.
7 Mute microphone button Press to mute or activate the camera microphone.
Illuminates amber when microphone is muted.
8 Mute speaker button Press to mute or activate the speakers.
Illuminates amber when speakers are muted.
9 Reject/Hang up button Press to decline or end a call.
Green light and red light blink when there is an incoming call.
10 Menu button Press to open the OSD menu, select a menu item from the OSD, or close the
OSD menu. An indicator is activated above the Menu button when the OSD
menu is open.
11 Function buttons Use these buttons to navigate through the OSD menu based on the
indicators above the buttons that are activated when the OSD menu is open.
Product features and components 5
23.8–inch and 27–inch models
Component Function
12 Power button Press the button to turn the monitor on or o. When the monitor is on, the
NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at
http://www.hp.com/go/sml.
Setting up the monitor
Installing the monitor stand
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the
panel may cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will
not recover to its normal condition.
1. Position the monitor facedown on a at surface covered by a clean, dry cloth.
2. Slide the top of the mounting plate on the stand under the upper lip of the recess in the back of the
panel (1).
NOTE: You can recongure the Function buttons in the OSD menu to
quickly select the most commonly used operations. See Assigning the
function buttons on page 20 for more information.
power light above the power button is on.
3. Lower the bottom of the stand's mounting plate into the recess until it snaps into place (2).
4. The latch pops up when the stand is locked in place.
6 Chapter 1 Getting Started
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