HP (Hewlett-Packard) e20 User Manual
hp e-printer e20
User’s Guide
User’s Guide
hp e–printer e20
User’s Guide
English
ENGLISH
Print History
Edition 1 August 2000
Copyright Hewlett-Packard Company 2000
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard will not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
No part of this document may be photocopied, reproduced, or translated to another language
without the prior written consent of Hewlett-Packard Company.
Terms and Conventions
The following terms and word conventions are used in this User’s Guide.
Terms
The HP e-printer e20 printer may be referred to as HP e-printer.
The Internet terminal provided by the interactive television service provider is also referred to
as the set top box.
Cautions
Caution
A
For example:
indicates possible damage to the HP e-printer or to other equipment.
Caution!
ink nozzles or copper contacts. Touching
these parts will result in clogs, ink failure,
and bad electrical connections.
Do not touch the print cartridge
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hp e–printer e20
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing the Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Removing and Replacing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Inserting Paper and Printing a Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Registering the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Printing Information from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
What to Do if.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Solving a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Page Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
The Resume Light Continues to Blink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
A Blank Page Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Meaningless Characters Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
The Print Quality is Poor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
HP Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
HP Customer Care OnLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
HP Customer Care User Forums. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
HP Customer Care by Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
HP Customer Care Audio Tips (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . .12
HP Customer Care by Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
After the Free Phone Support Period. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Regulatory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Energy Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Inside Back Cover
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Getting Started
What’s in the Box
Contents
The box contains the following items:
• HP e-printer e20
• HP e-printer e20
•
Universal Serial Bus (USB) printer cable
(If your interactive television service
provider uses a parallel cable connection, the parallel cable must be
purchased separately.)
• Power cord
User’s Guide
•
Black print cartridge
•
Tri-Color print cartridge
If anything is missing from the box, talk
to your HP dealer or call HP Customer
Care Support. See “HP Customer Care”
for more information.
What You Need
You must have an account with an interactive television service provider. It provides the Internet terminal (set top box)
that allows you to access the Internet.
(C6634A #34)
(C6635A #35)
1. HP e-printer 2. Hp e-printer User’s Guide 3. USB printer cable 4. Print cartridges 5. Power cord
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1
Connecting the Printer
Installing the Print Cartridges
Remove the packing material and
1.
tape from the HP e-printer.
Using either a USB cable or a paral-
2.
lel cable, connect the HP e-printer to
the set top box.
USB cable
Press the
1.
button to turn on the
Power
printer.
Open the front cover of the printer.
2.
The print cartridge cradle moves to
the center of the printer.
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Parallel cable
Plug the HP e-printer power cord into
3.
a wall outlet.
2
Carefully remove the vinyl tape from
3.
the black print cartridge.
Caution! Do not touch
the copper contacts when you are
removing the vinyl tape.
1. Ink nozzles (under vinyl tape)
2. Copper contacts
the ink nozzles or
Insert the black print cartridge in the
4.
left side of the cradle.
Push the print cartridge up to snap it
5.
into position.
Removing and Replacing Print
Cartridges
Open the front cover of the printer.
1.
The print cartridge cradle moves to
the center of the printer.
Push down the wire lever to release
2.
the printer cartridge from the cradle.
Repeat steps 3 through 5 to insert the
6.
tri-color print cartridge in the right
side of the cradle.
Caution!
unless both print cartridges are properly
installed.
Close the front cover of the printer.
7.
The
The printer will not operate
Resume
light continues to blink
for a few seconds and then stops.
The print cartridge cradle returns to
the right side of the printer.
If the Resume light continues to blink,
see “Solving a Problem” for help.
Follow steps 3 through 6 in “Install-
3.
ing the Print Cartridges” to install
new print cartridges.
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