Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. AMD is a trademark of
Advanced Micro Devices, Inc. SD Logo is a
trademark of its proprietor. Java is a U.S.
trademark of Sun Microsystems, Inc.
Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: October 2012
Document Part Number: 697709-001
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.
To obtain the latest information in this
guide, contact support. For U.S. support, go
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
Finding information ............................................................................................................................... 2
2 Getting to know your computer ..................................................................................................................... 4
Top ....................................................................................................................................................... 4
Front ..................................................................................................................................................... 9
Right ................................................................................................................................................... 10
Left ..................................................................................................................................................... 13
3 Connecting to a network .............................................................................................................................. 20
Connecting to a wireless network ....................................................................................................... 20
Using the wireless controls ................................................................................................ 20
Using the wireless button .................................................................................. 20
Using operating system controls ....................................................................... 21
Using a WLAN ................................................................................................................... 21
Using an Internet service provider .................................................................... 21
Setting up a WLAN ............................................................................................ 22
Configuring a wireless router ............................................................................ 22
Protecting your WLAN ....................................................................................... 22
Connecting to a WLAN ...................................................................................... 23
Using HP Mobile Broadband (select models only) ............................................................ 23
Inserting and removing a SIM ........................................................................... 24
Using GPS (select models only) ........................................................................................ 26
Using Bluetooth wireless devices ...................................................................................... 26
v
Connecting to a wired network ........................................................................................................... 27
Connecting to a local area network (LAN) ......................................................................... 27
Using a modem .................................................................................................................. 27
Connecting a modem cable .............................................................................. 27
Connecting a country- or region-specific modem cable adapter ....................... 28
4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 29
Using pointing devices ....................................................................................................................... 30
Video .................................................................................................................................................. 43
6 Power management ...................................................................................................................................... 46
Shutting down the computer ............................................................................................................... 46
Setting power options ......................................................................................................................... 47
Using power-saving states ................................................................................................. 47
Navigating and selecting in Computer Setup ................................................................... 106
Restoring factory settings in Computer Setup ................................................................. 107
Updating the BIOS ........................................................................................................... 108
Determining the BIOS version ......................................................................... 108
Downloading a BIOS update ........................................................................... 108
Using Advanced System Diagnostics ............................................................................................... 109
13 Support ...................................................................................................................................................... 111
Contacting support ........................................................................................................................... 111
Input power ....................................................................................................................................... 114
Appendix A Traveling with the computer .................................................................................................... 116
Appendix B Troubleshooting ........................................................................................................................ 118
The computer is unable to start up .................................................................................. 118
The computer screen is blank .......................................................................................... 119
Software is functioning abnormally .................................................................................. 119
The computer is on but not responding ........................................................................... 119
The computer is unusually warm ..................................................................................... 119
An external device is not working .................................................................................... 120
The wireless network connection is not working .............................................................. 120
The optical disc tray does not open for removal of a CD or DVD .................................... 120
The computer does not detect the optical drive ............................................................... 122
A disc does not play ......................................................................................................... 122
x
A movie is not visible on an external display ................................................................... 122
The process of burning a disc does not begin, or it stops before completion .................. 123
Appendix C Electrostatic discharge ............................................................................................................ 124
Index ................................................................................................................................................................. 125
xi
xii
1Welcome
After you set up and register the computer, it is important to take the following steps:
●Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows®
features.
TIP:To quickly return to the computer Start screen from an open app or the Windows desktop,
press the Windows logo key
return you to the previous screen.
Connect to the Internet—Set up your wired or wireless network so that you can connect to the
●
Internet. For more information, see
Update your antivirus software—Protect your computer from damage caused by viruses. The
●
software is preinstalled on the computer. For more information, see
on page 91.
on your keyboard. Pressing the Windows logo key again will
Connecting to a network on page 20.
Using antivirus software
Get to know your computer—Learn about your computer features. See
●
computer on page 4 and Navigating using the keyboard, touch gestures and pointing devices
on page 29 for additional information.
Find installed software—Access a list of the software preinstalled on the computer:
●
From the Start screen, type a, click Apps, and then select from the displayed options. For
details about using the software included with the computer, see the software manufacturer's
instructions, which may be provided with the software or on the manufacturer's website.
Back up your hard drive—Create recovery discs or a recovery flash drive. See
●
recovery on page 100.
Getting to know your
Backup and
1
Finding information
The computer comes with several resources to help you perform various tasks.
ResourcesFor information about
Setup Instructions poster
Windows 8 Basics guideOverview of using and navigating with Windows® 8.
Help and Support
To access Help and Support, type h, and then select
Help and Support.
To obtain the latest information in this guide, contact
support. For U.S. support, go to
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Regulatory, Safety, and Environmental Notices
To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select User guides.
Safety & Comfort Guide
To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select User guides.
– or –
http://www.hp.com/go/
How to set up the computer
●
●Help to identify computer components
●Operating system information
Software, driver, and BIOS updates
●
Troubleshooting tools
●
●How to access support
●Regulatory and safety information
●Battery disposal information
Proper workstation setup, posture, health, and work habits
●
●Electrical and mechanical safety information
Go to
http://www.hp.com/ergo.
Worldwide Telephone Numbers booklet
This booklet is provided with your computer.
HP website
To obtain the latest information in this guide, contact
support. For U.S. support, go to
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
http://www.hp.com/go/
HP support telephone numbers
●Support information
●Ordering parts and finding additional help
Accessories available for the device
●
2Chapter 1 Welcome
ResourcesFor information about
Limited Warranty*
To access this guide, from the Start screen, select the
HP Support Assistant app, select My computer, and
then select Warranty and services.
– or –
Go to
http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
●Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/orderdocuments or write to:
Warranty information
http://www.hp.com/go/
Finding information3
2Getting to know your computer
Top
TouchPad
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)Pointing stick (select models only)Moves the pointer and selects or activates items on the
(2)Left pointing stick button (select models
only)
(3)TouchPad on/off buttonTurns the TouchPad on and off.
(4)TouchPad zoneMoves the pointer and selects or activates items on the
4Chapter 2 Getting to know your computer
screen.
Functions like the left button on an external mouse.
screen.
ComponentDescription
(5)Left TouchPad buttonFunctions like the left button on an external mouse.
(6)Right pointing stick button (select models
only)
(7)Right TouchPad buttonFunctions like the right button on an external mouse.
Functions like the right button on an external mouse.
Top5
Lights
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1) TouchPad light
(2)Caps lock light
(3)
(4)
(5)
(6)
(7)Num lock lightOn: Num lock is on.
Power light ●On: The computer is on.
Wireless light
Web browser light●On: The computer is on.
Mute light●Amber: Computer sound is off.
Amber: The TouchPad is off.
●
●Off: The TouchPad is on.
On: Caps lock is on.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off.
●
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
●
Off: The computer is off.
●
Off: Computer sound is on.
●
6Chapter 2 Getting to know your computer
Buttons and fingerprint reader (select models only)
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)TouchPad on/off buttonTurns the TouchPad on and off.
(2)
(3)
(4)
(5)
Power button●When the computer is off, press the button to turn on
Wireless buttonTurns the wireless feature on or off but does not establish a
Web browser buttonOpens the default Web browser.
Volume mute buttonMutes and restores speaker sound.
the computer.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select
Settings, and then select Power Options.
wireless connection.
(6)Fingerprint reader (select models only)Allows a fingerprint logon to Windows, instead of a
password logon.
Top7
Keys
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
with the fn key.
(2)Function keysExecute frequently used system functions when pressed in
combination with the fn key.
(3)fn keyExecutes frequently used system functions when pressed
in combination with a function key, the num lk key, or the
esc key.
(4)
(5)
(6)Embedded numeric keypad Each key on the keypad performs the function indicated by
(7)num lk keyTurns the embedded numeric keypad on and off when
Windows logo keyReturns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows logo key again will return
you to the previous screen.
Windows applications keyDisplays options for a selected object.
the icon in the upper-right corner of the key.
pressed in combination with the fn key.
8Chapter 2 Getting to know your computer
Front
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)Display release latchOpens the computer.
(2)
(3)
(4)
(5)
Wireless light
Power light ●On: The computer is on.
AC adapter/battery light
Hard drive light
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/
or a Bluetooth® device, is on.
Amber: All wireless devices are off.
●
Blinking: The computer is in the Sleep state.
●
Off: The computer is off.
●
White: The computer is connected to external
●
power and the battery is charged from 90 to 99
percent.
Amber: The computer is connected to external
●
power and the battery is charged from 0 to 90
percent.
Blinking amber: A battery that is the only
●
available power source has reached a low
battery level. When the battery reaches a critical
battery level, the battery light begins blinking
rapidly.
●Off: The battery is fully charged.
Blinking white: The hard drive is being accessed.
●
●Amber: HP 3D DriveGuard has temporarily
parked the hard drive.
(6)Speakers (2)Produce SRS Premium Sound or SRS Premium
Sound PRO (select models only). One of the speakers
is on the bottom of the computer, and it cannot be
seen from the front of the computer.
NOTE: To use the SRS Premium Sound software,
from the Start screen, type SRS, and then select SRS
Premium Sound.
Front9
Right
NOTE:Refer to the illustration that most closely matches your computer.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, select the HP Support
Assistant app, select My computer, and then select User
guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
eSATA/USB 2.0 combo portConnects an optional high-performance eSATA
component, such as an eSATA external hard drive, or
connects an optional USB device.
USB 2.0 charging portConnects an optional USB device. The USB charging port
can also charge select models of cell phones and MP3
players, even when the computer is off.
DisplayPortConnects an optional digital display device, such as a high-
performance monitor or projector.
10Chapter 2 Getting to know your computer
ComponentDescription
(7)Vents (2)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(8)
ComponentDescription
(1)
Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, select the HP Support
Assistant app, select My computer, and then select User
guides.
(2)
(3)
(4)
(5)
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
eSATA/USB 2.0 combo portConnects an optional high-performance eSATA
component, such as an eSATA external hard drive, or
connects an optional USB device.
USB 2.0 portConnects an optional USB device.
DisplayPortConnects an optional digital display device, such as a high-
performance monitor or projector.
Right11
ComponentDescription
(6)Vents (2)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(7)
Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
12Chapter 2 Getting to know your computer
Left
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)
(2)
(3)
(4)
(5)Media Card ReaderSupports the following digital card formats:
(6)Upgrade bay (optical drive shown)The upgrade bay can hold either a hard drive or an optical
(7)Optical drive eject buttonReleases the optical drive disc tray.
Power connectorConnects an AC adapter.
1394 portConnects an optional IEEE 1394 or 1394a device, such as
USB 3.0 ports (2)Connect optional USB 3.0 devices and provide enhanced
HP ExpressCard slot or smart card reader
(depending on configuration)
a camcorder.
USB power performance.
Supports optional ExpressCards or smart cards.
●MultiMediaCard (MMC)
MMC+
●
Secure Digital (SD) Memory Card
●
●SDHC
●SDXC
drive that reads and writes (select models only) to an
optical disc. It can also hold a weight saver option.
Left13
Rear
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)
(2)
(3)
RJ-11 (modem) jackConnects a modem cable.
External monitor portConnects an external VGA monitor or projector.
RJ-45 (network) jackConnects a network cable.
14Chapter 2 Getting to know your computer
Display
NOTE:Refer to the illustration that most closely matches your computer.
ComponentDescription
(1)Internal display switchTurns off the display or initiates Sleep if the display is closed
(2)WLAN antennas (3)*Send and receive wireless signals to communicate with wireless
(3)WWAN antennas (2)*Send and receive wireless signals to communicate with wireless
(4)Internal microphones (2)Record sound.
(5)Webcam light (select models only)On: The webcam is in use.
(6)Webcam (select models only)Records video and captures still photographs.
(7)Keyboard light buttonTurns the keyboard light on or off.
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
local area networks (WLAN).
wide area networks (WWAN).
For information on using the webcam, access Help and Support.
From the Start screen, type h, and then select Help andSupport.
Display15
ComponentDescription
(8)Keyboard light Illuminates the keyboard, especially in low-light conditions.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, select the HP
Support Assistant app, select My computer, and then select User guides.
ComponentDescription
(1)Internal display switchTurns off the display or initiates Sleep if the display is closed
(2)WLAN antennas (2)*Send and receive wireless signals to communicate with wireless
(3)WWAN antennas (2)* (select models only)Send and receive wireless signals to communicate with wireless
(5)Webcam light (select models only)On: The webcam is in use.
16Chapter 2 Getting to know your computer
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
local area networks (WLAN).
wide area networks (WWAN).
NOTE: Only models equipped with a webcam have 2 internal
microphones. Models without a webcam have only 1 internal
microphone.
ComponentDescription
(6)Webcam (select models only)Records video and captures still photographs.
For information on using the webcam, access Help and Support.
From the Start screen, type h, and then select Help andSupport.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, select the HP
Support Assistant app, select My computer, and then select User guides.
Display17
Bottom
NOTE:Your computer may look slightly different from the illustration in this section.
ComponentDescription
(1)Vents (4)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(2)
(3) Docking connectorConnects an optional docking device.
(4)
(5)
(6)Battery bayHolds the battery.
(7) Accessory battery connectorConnects an optional accessory battery.
Battery release latchReleases the battery.
Service door release latch Releases the service door on the computer.
SIM slotSupports a wireless subscriber identity module (SIM).
The SIM slot is located inside the battery bay.
18Chapter 2 Getting to know your computer
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