Intel is a trademark of Intel Corporation in the
U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: October 2013
Document Part Number: 741816-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. Your computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
Important Notice about Customer Self-Repair Parts
CAUTION:Your computer includes parts that should only be accessed by an authorized service provider.
Accessing parts described in the chapter titled, "Removal and replacement procedures for Authorized Service
Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap. Use the device only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing,
during operation. The device and the AC adapter comply with the user-accessible surface temperature limits
defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
Multimedia features .............................................................................................................................................. 4
Keyboard dock ..................................................................................................................................................... 10
Top ..................................................................................................................................................... 10
Right side ........................................................................................................................................... 14
Left side ............................................................................................................................................. 15
Locating system information .............................................................................................................................. 16
3 Illustrated parts catalog .............................................................................................................................. 17
Keyboard dock parts ............................................................................................................................................ 20
Miscellaneous parts ............................................................................................................................................. 22
Sequential part number listing ........................................................................................................................... 23
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Service considerations ........................................................................................................................................ 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 32
Releasing the tablet from the keyboard dock .................................................................................................... 32
Dock components ................................................................................................................................................ 32
vii
Base enclosure .................................................................................................................................. 33
Hard drive .......................................................................................................................................... 34
Hinge assembly ................................................................................................................................. 36
Hard drive cable ................................................................................................................................ 40
USB board .......................................................................................................................................... 41
Fan ..................................................................................................................................................... 48
Updating the BIOS ................................................................................................................................................ 76
Determining the BIOS version ........................................................................................................... 76
Downloading a BIOS update .............................................................................................................. 77
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 77
viii
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 78
33.8-cm (13.3-in), HD display specifications ...................................................................................................... 80
8 Backing up, restoring, and recovering ........................................................................................................... 81
Creating recovery media and backups ................................................................................................................ 81
Creating HP Recovery media ............................................................................................................. 82
Restore and recovery .......................................................................................................................................... 82
Using Windows Refresh for quick and easy recovery ....................................................................... 83
Remove everything and reinstall Windows ...................................................................................... 84
Recovering using HP Recovery Manager .......................................................................................... 85
What you need to know .................................................................................................. 85
Using the HP Recovery partition ..................................................................................... 85
Using HP Recovery media to recover ............................................................................. 86
Changing the computer boot order ................................................................................ 86
Removing the HP Recovery partition ................................................................................................ 86
9 Power cord set requirements ........................................................................................................................ 87
Requirements for all countries ........................................................................................................................... 87
Requirements for specific countries and regions ............................................................................................... 87
Index ............................................................................................................................................................. 90
65-W EM Smart nPFC, 3-pin, 4.5-mm connector, 90-degree plug design
1 meter (3.3 ft) length power cord
3-cell, 33 WHr battery (self-contained)
3-cell, 32 WHr battery (self-contained)
Windows 8 Professional (64-bit)
Windows 8 Standard (64-bit)
FreeDOS
Ubuntu Linux
AC adapter
√√
√
√
√
√√
3
2External component identification
Multimedia features
Here are some of the entertainment features on your computer.
ComponentDescription
(1)
(2)Volume buttonControls speaker volume.
Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo
speakers, headphones, earbuds, a headset,
or a television audio cable. Also connects an
optional headset microphone.
WARNING! To reduce the risk of personal
injury, adjust the volume before using
headphones, earbuds, or a headset. For
additional safety information, see the
Regulatory, Safety and Environmental
Notices.
NOTE: When a device is connected to the
jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a
4-conductor connector that supports both
audio-out (headphone) and audio-in
(microphone).
NOTE: Stand-alone microphones and
headphones with separate microphone
jacks are not supported.
●
To increase speaker volume, press the
+ edge of the button.
●
To decrease speaker volume, press
the – edge of the button.
4Chapter 2 External component identification
ComponentDescription
(1)Internal microphones (2)Record sound.
(2)Webcam lightOn: The webcam is in use.
(3)HP TrueVision Full HD WebcamRecords video, captures still photographs,
allows you to video conference and chat online
using streaming video.
Swipe from the right edge of the
TouchPad or touchscreen to display the
charms, tap Search, and then tap the search
box. type c, and then tap CyberLink YouCam
from the list of applications.
– or –
From the Start screen, type c, and
then select CyberLink YouCam from the list of
applications.
(4)Ambient light sensorAutomatically adjusts the display brightness
(5)Speakers (2)Produce sound.
(6)
HDMI portConnects an optional video or audio device,
based on the lighting conditions in your
environment.
such as a high-definition television, any
compatible digital or audio component, or a
high-speed HDMI device.
Multimedia features5
ComponentDescription
(7)
(8)b keyEnables or disables Beats Audio when pressed
(9)
USB 3.0 portConnects an optional USB device.
in combination with the fn key.
Beats Audio is an enhanced audio feature that
provides a deep, controlled bass while
maintaining a clear sound. Beats Audio is
enabled by default.
You can also view and control the bass settings
through the Windows operating system. To
view and control the bass properties, open the
Beats Audio Control Panel.
To open Beats Audio Control Panel, from the
Start screen on the keyboard dock, type c,
select Control Panel, select Hardware and
Sound, and then select Beats Audio Control
Panel.
Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television
audio cable. Also connects an optional headset
microphone.
WARNING! To reduce the risk of personal
injury, adjust the volume before using
headphones, earbuds, or a headset. For
additional safety information, see the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-
conductor connector that supports both audioout (headphone) and audio-in (microphone).
NOTE: Stand-alone microphones and
headphones with separate microphone jacks
are not supported.
(10)
USB 2.0 portConnects an optional USB device.
6Chapter 2 External component identification
Tablet edge components
ComponentsDescription
(1)
Power button
●
When the computer is off, press the button to turn on the
tablet.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
NOTE: If the computer has stopped responding and
Microsoft® Windows shutdown procedures are ineffective,
press and hold the power button down for at least 5 seconds to
turn off the tablet.
Swipe from the right edge of the TouchPad or
touchscreen to display the charms, tap Search, and then tap
the search box. In the search box, type power, tap Settings,
and then tap Power options.
– or –
To learn more about your power settings, on the
Start screen, type p. In the search box, type power, select
Settings, and then select Power options.
(2)Alignment post connectors (2)Align and attach the tablet to the keyboard dock.
(3)
(4) AC adapter/Battery light
Power connectorConnects an AC adapter.
●
White: The AC adapter is connected and the battery is
charged.
Tablet edge components7
ComponentsDescription
●
Blinking white: The battery has reached a low battery
level.
●
Amber: The AC adapter is connected and the battery is
charging.
●
Off: The computer is using DC power.
(5)Docking portConnects the tablet to the keyboard dock.
(6)
(7)
(8)VentEnables airflow to cool internal components.
(9)Volume buttonControls speaker volume on the tablet.
Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety andEnvironmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
NOTE: Stand-alone microphones and headphones with
separate microphone jacks are not supported.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
●
To increase speaker volume, press the + edge of the
button.
●
To decrease speaker volume, press the – edge of the
button.
(10)VentEnables airflow to cool internal components.
8Chapter 2 External component identification
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
Display
ComponentDescription
(1)WLAN antennas (2)*Send and receive wireless signals.
(2)Internal microphones (2)Record audio, automatically filtering out the noise around you and
cancelling echoes.
(3)Webcam lightOn: The webcam is on.
(4)HP TrueVision Full HD WebcamRecords video, captures still photographs, and provides access to video
conferences and online chat by means of streaming video.
Swipe from the right edge of the TouchPad or touchscreen to
display the charms, tap Search, and then tap the search box. Type c, and
then tap CyberLink YouCam from the list of applications.
– or –
From the Start screen, type c, and then select CyberLink
YouCam from the list of applications.
(5)Ambient light sensorAutomatically adjusts the display brightness based on the lighting
conditions in your environment.
(6) Speakers (2)Produce sound.
(7)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas and proximity sensors free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, andEnvironmental Notices that applies to your country or region.
Windows button Returns you to the Start screen from an open app or the Windows desktop.
NOTE: Pressing the Windows button again returns you to the previous
screen.
Display9
Keyboard dock
Top
ComponentDescription
(1)Alignment postsAlign and attach the tablet to the keyboard dock.
(2)Release latchReleases the tablet from the keyboard dock. To release
the tablet, slide the release latch to the left.
(3)Docking connectorConnects the tablet to the keyboard dock.
10Chapter 2 External component identification
TouchPad
ComponentDescription
(1)TouchPad zoneReads your finger gesture to move the pointer or activate items
(2)Left TouchPad buttonFunctions like the left button of an external mouse.
on the screen.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
Keyboard dock11
Lights
ComponentDescription
(1) Caps lock light
(2)
(3)
Mute light
Wireless light
●
White: Caps lock is on.
●
Off: Caps lock is off.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●
Amber: All wireless devices are off.
12Chapter 2 External component identification
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination with the fn
key.
(2)fn keyDisplays system information when pressed in combination with the esc
key, and enables or disables Beats Audio when pressed in combination
with the fn key.
(3)
(4)b keyEnables or disables Beats Audio when pressed in combination with the
(5)Action keysExecute frequently used system functions.
Windows keyReturns you to the Start screen from an open app or the Windows
desktop.
NOTE: Pressing the Windows key again returns you to the previous
screen.
fn key.
NOTE: Action keys do not display or function from the on-screen
tablet keyboard.
Keyboard dock13
Right side
ComponentDescription
(1)
(2)
(3)
(4) AC adapter/Battery light
USB 3.0 portConnects an optional USB device.
HDMI port Connects an optional video or audio device, such as a high-definition
Power connectorConnects an AC adapter.
television, any compatible digital or audio component, or a high-speed
HDMI device.
●
White: The AC adapter is connected and the battery is charged.
●
Blinking white: The battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery is charging.
●
Off: The computer is using battery power.
14Chapter 2 External component identification
Left side
ComponentDescription
(1)
(2)
(3)
USB 2.0 portConnects an optional USB device.
Audio-out (headphone) jack/Audio-in
(microphone) jack
Memory card readerReads data from and writes data to memory cards such as SD.
Connects optional powered stereo speakers, headphones, earbuds,
a headset, or a television audio cable. Also connects an optional
headset microphone.
WARNING! To reduce the risk of personal injury, adjust the volume
before using headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety and EnvironmentalNotices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector
that supports both audio-out (headphone) and audio-in
(microphone).
NOTE: Stand-alone microphones and headphones with separate
microphone jacks are not supported.
Keyboard dock15
Locating system information
Important system information is located on the bottom edge of the tablet. You may need the information
when traveling internationally or when you contact support:
ItemDescription
(1)
●
Model name (1). This is the product name affixed to the front of the computer.
●
Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.
●
Part number/Product number (p/n) (3). This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components and parts
are needed.
●
Warranty period (4). This number describes the duration (in years) of the warranty period for the computer.
●
Model description (select models only) (5). This is the alphanumeric identifier used to locate documents,
drivers, and support for the computer.
Using Windows, briefly press the fn+esc key combination to display the System Information screen, which
provides the product name and serial number of your computer, as well as information about the memory,
processor, BIOS, and keyboard.
16Chapter 2 External component identification
3Illustrated parts catalog
Tablet components
ItemComponentSpare part number
(1)Display rear cover732269-001
(2)Vibration module732272-001
(3)RTC battery739054-001
Tablet components17
ItemComponentSpare part number
(4)Power button board (includes cable)732281-001
(5)Volume control board (includes cable)732282-001
(6)Fan732273-001
(7)Audio board (includes audio cable and HDMI/dock cable)732284-001
(8)Heat sink (includes thermal grease)732274-001
(9)TouchScreen board (includes cable)not spared
(10)Speaker Kit (includes left and right speakers)732292-001
(11)Webcam (includes cable)732299-001
(12)Battery (3-cell, 33-WHr, 3.05-AH)725606-001
(13)Framenot spared
(14)Antennas (includes main and auxiliary antennas)732268-001
(15)Memory modules (PC3L-12800, 1600 MHz)
8 GB693374-005
4 GB691740-005
2 GB691739-005
(16)System board (includes thermal grease)
Non-Windows 8 models with an Intel Core i5-4210Y processor749775-001
Windows 8 Standard models with an Intel Core i5-4210Y processor749775-501
Non-Windows 8 models with an Intel Core i5-4200Y processor737355-001
Windows 8 Standard models with an Intel Core i5-4200Y processor737355-501
Non-Windows 8 models with an Intel Core i5-3339Y processor732295-001
Windows 8 Standard models with an Intel Core i5-3339Y processor732295-501
Non-Windows 8 models with an Intel Core i3-4020Y processor749776-001
Windows 8 Standard models with an Intel Core i3-4020Y processor749776-501
Non-Windows 8 models with an Intel Core i3-4010Y processor737356-001
Windows 8 Standard models with an Intel Core i3-4010Y processor737356-501
Non-Windows 8 models with an Intel Core i3-3229Y processor732296-001
Windows 8 Standard models with an Intel Core i3-3229Y processor732296-501
(17)mSATA SSD drive
128-GB, TLC732294-001
128-GB, MLC747220-001
64-GB732293-001
(18)WLAN module
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter690020-005
737355-001System board for use with non-Windows 8 models with an Intel Core i5-4200Y processor (includes processor
and replacement thermal material)
737355-501System board for use with Windows 8 Standard models with an Intel Core i5-4200Y processor (includes
processor and replacement thermal material)
Sequential part number listing25
Spare part numberDescription
737356-001System board for use with non-Windows 8 models with an Intel Core i3-4010Y processor (includes processor
and replacement thermal material)
737356-501System board for use with Windows 8 Standard models with an Intel Core i3-4010Y processor (includes
processor and replacement thermal material)
737898-001Home LED board
739054-001RTC battery
739057-001Display panel, UWVA touchscreen
741727-00145-W AC adapter, non-slim
747220-001128-GB mSATA SSD drive, MLC
749775-001System board for use with non-Windows 8 models with an Intel Core i5-4210Y processor (includes processor
and replacement thermal material)
749775-501System board for use with Windows 8 Standard models with an Intel Core i5-4210Y processor (includes
processor and replacement thermal material)
749776-001System board for use with non-Windows 8 models with an Intel Core i3-4020Y processor (includes processor
and replacement thermal material)
749776-501System board for use with Windows 8 Standard models with an Intel Core i3-4020Y processor (includes
processor and replacement thermal material)
26Chapter 3 Illustrated parts catalog
4Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Phillips P0 and P1 screwdrivers
●
Torx T8 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE:As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION:Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
Tools required27
Cables and connectors
CAUTION:When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION:Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
28Chapter 4 Removal and replacement procedures preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its
life expectancy.
CAUTION:To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION:A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event10%40%55%
Walking across carpet35,000 V15,000 V7,500 V
Walking across vinyl floor12,000 V5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tube2,000 V700 V400 V
Removing DIPS from vinyl tray11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCB26,500 V20,000 V7,000 V
Packing PCBs in foam-lined box21,000 V11,000 V5,000 V
Grounding guidelines29
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
30Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive strips must be worn in contact with
the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tapes
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
MaterialUseVoltage protection level
Antistatic plasticBags1,500 V
Carbon-loaded plasticFloor mats7,500 V
Metallized laminateFloor mats5,000 V
Grounding guidelines31
5Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION:This computer does not have user-replaceable parts. Only HP authorized service providers
should perform the removal and replacement procedures described here. Accessing the internal part could
damage the computer or void the warranty.
There are as many as 70 screws that must be removed, replaced, or loosened when servicing the computer.
Make special note of each screw size and location during removal and replacement.
NOTE:Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See
details.
Releasing the tablet from the keyboard dock
Locating system information on page 16 for
To release the tablet from the keyboard dock, follow these steps:
1.Slide the release latch on the keyboard dock to the left (1).
2.Lift and remove the tablet (2).
Dock components
The following sections describe the removal and replacement procedure of the dock components
32Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Base enclosure
DescriptionSpare part number
Base enclosure732270-001
Before disassembling the keyboard dock, follow these steps:
1.Shut down the keyboard dock. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
Remove the base enclosure:
1.Remove the two upper rubber feet (2), and then the two Phillips PM2.5×6.0 screws (3) underneath.
2.Separate and release the base enclosure (4) from the dock.
Reverse this procedure to install the base enclosure.
Dock components33
Hard drive
ComponentSpare part number
500-GB, 5400-rpm hard drive683802-005
320-GB, 5400-rpm hard drive645193-005
Hard Drive Hardware Kit (includes cable, cover, and screws)732279-001
Before removing the hard drive, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
on page 32).
5.Remove the base enclosure (see
Base enclosure on page 33.
6.Disconnect the battery cable.
Releasing the tablet from the keyboard dock
Remove the hard drive:
1.Remove the three Phillips PM2.0×5.0 screws (1) that secure the hard drive to the dock.
2.Disconnect the hard drive cable (2) from the hard drive.
34Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3.Remove the hard drive from the dock (3).
4.If you need to remove the hard drive from the hard drive cover, remove the four Phillips PM3.0×3.0
screws (1) that secure the cover to the hard drive.
5.Remove the cover from the hard drive (2).
Reverse this procedure to install the hard drive.
Dock components35
Hinge assembly
DescriptionSpare part number
Hinge assembly732280-001
Before removing the hinge, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
on page 32).
5.Remove the base enclosure (see
Base enclosure on page 33.
6.Disconnect the battery cable.
Releasing the tablet from the keyboard dock
Remove the hinge assembly:
1.Remove the four Phillips PM2.5×5.0 screws (1) that secure the hinge to the dock.
2.Disconnect the cables from each side of the dock (2).
NOTE:When disconnecting the cable from the HDMI board, hold the board in place to disconnect the
cable. The board is not secured at this point in the disassembly process.
36Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Battery
3.Lift the hinge assembly (3) from the dock.
Reverse this procedure to install the hinge assembly.
DescriptionSpare part number
3-cell, 32-WHr, 2.96-AH battery725607-001
Before removing the battery, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the base enclosure (see
Base enclosure on page 33).
Dock components37
6.Disconnect the battery cable.
Remove the battery:
1.Remove the six Phillips PM2.0×4.0 screws (1) that secure the battery to the dock.
2.Remove the battery (2) from the dock.
Reverse this procedure to install the battery.
38Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
HDMI board
DescriptionSpare part number
HDMI board732287-001
Before removing the HDMI board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the base enclosure (see
6.Remove the battery (see
Battery on page 37.
7.Remove the hinge assembly (see
Base enclosure on page 33.
Hinge assembly on page 36.
To remove the HDMI board:
1.Disconnect the top ribbon cable (1) from the board.
2.Disconnect the power cable (2) from the board.
3.Rotate the left side of the board up to remove it (3) from the dock.
Reverse this procedure to install the HDMI board.
Dock components39
Hard drive cable
DescriptionSpare part number
Hard Drive Hardware Kit (includes cable, cover, and screws)732279-001
Before removing the hard drive cable, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the base enclosure (see
6.Remove the battery (see
Battery on page 37.
7.Remove the hinge assembly (see
Base enclosure on page 33.
Hinge assembly on page 36.
To remove the hard drive cable:
1.Postion the HDMI board upside down.
2.Pull the hard drive cable straight up to disconnect it from the connector on the HDMI board.
Reverse this procedure to install the hard drive cable.
40Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
USB board
DescriptionSpare part number
USB board (includes cable)732285-001
Before removing the USB board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the base enclosure (see
6.Remove the battery (see
Battery on page 37.
7.Remove the hinge assembly (see
Base enclosure on page 33.
Hinge assembly on page 36.
Remove the USB board:
1.Disconnect the top ribbon cable (that routes to the HDMI board) from the board (1).
2.Disconnect the keyboard cable (2), and the smaller touchpad cable (3) from the board.
3.Remove the two Phillips PM2.0×5.0 screws (4) that secure the USB board to the dock.
4.Rotate the side of the board up and remove it from the dock (5).
Reverse this procedure to install the USB board.
Dock components41
Touchpad board
DescriptionSpare part number
TouchPad board (includes cable)732278-001
Before removing the TouchPad board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the base enclosure (see
6.Remove the battery (see
Battery on page 37.
7.Remove the hinge assembly (see
Base enclosure on page 33.
Hinge assembly on page 36.
Remove the TouchPad board and cable:
1.Remove the two Phillips broadhead PM2.0×2.0 screws (1) that secure the touchpad board to the dock.
2.From the inside of the dock, push downward on the board to disengage it from the dock, and then
remove it from the dock (2).
Reverse this procedure to install the TouchPad board.
42Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Power connector
DescriptionSpare part number
Power connector732288-001
Before removing the power connector, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the base enclosure (see
6.Remove the battery (see
Battery on page 37.
7.Remove the hinge assembly (see
Base enclosure on page 33.
Hinge assembly on page 36.
Remove the power connector:
1.Remove the Phillips PM2.5×5.0 screw (1) that secures the power connector bracket to the dock.
2.Lift the bracket up and out of the dock (2).
3.Remove the power connector (3) from the dock.
Reverse this procedure to install the power connector.
Dock components43
Weight
The weight is not spared.
Before removing the weight, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
on page 32).
5.Remove the base enclosure (see
6.Remove the battery (see
Remove the weight:
1.Remove the Phillips PM2.5×5.0 screw (1) that secures the weight to the dock.
2.Remove the weight from the dock (2).
NOTE:The weight may also be secured to the dock with adhesive.
Battery on page 37.
Base enclosure on page 33.
Releasing the tablet from the keyboard dock
Reverse this procedure to install the weight.
44Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Tablet components
The following sections show the removal and replacement procedures for the tablet parts.
Display rear cover
DescriptionSpare part number
Display rear cover732269-001
Before removing the display rear cover, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
on page 32).
Remove the display rear cover:
1.Remove the two rubber screw covers (1) and two Phillips PM2.0×3.0 screws (2) that secure the cover to
the tablet.
2.Using the slot in the cover, lift the cover off the tablet (3)
Reverse this procedure to install the display rear cover.
Releasing the tablet from the keyboard dock
Tablet components45
Battery cable
You do not have to remove the internal battery before removing several internal components. However, if
you leave the battery installed while removing components, be sure to disconnect the battery cable from the
system board to remove power from internal components.
Before disconnecting the battery cable, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
on page 32).
5.Remove the display rear cover (see
Disconnect the battery cable:
▲
Lift the tape on top of the connector (1), and then disconnect the battery cable from the system board
connector (2).
Display rear cover on page 45).
Releasing the tablet from the keyboard dock
46Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Before removing the WLAN module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
Display rear cover on page 45).
Battery cable on page 46).
Remove the WLAN module:
1.Position the computer upside-down.
2.Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE:The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled
“1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If
the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable
connects to the middle terminal on the WLAN module.
3.Remove the Phillips PM2.5×3.0 screw (2) that secures the WLAN module to the tablet. (The edge of the
module opposite the slot rises away from the tablet.)
Tablet components51
4.Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE:WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE:If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
52Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
mSATA Solid-State drive (SSD)
DescriptionSpare part number
64-GB mSATA SSD drive732293-001
128-GB mSATA SSD drive, TLC732294-001
128-GB mSATA SSD drive, MLC747220-001
Before removing the mSATA drive, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
Display rear cover on page 45).
Battery cable on page 46).
Remove the mSATA drive:
1.Remove the Phillips PM2.5×3.0 screw (1) that secures the drive to the tablet.
2.Lift the drive to a 45-degree angle, and then pull it away to remove it from the socket (2).
Reverse this procedure to install the mSATA drive.
Tablet components53
RTC battery
DescriptionSpare part number
RTC battery739054-001
Before removing the RTC battery, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
Display rear cover on page 45).
Battery cable on page 46).
Remove the RTC battery:
1.Use a screwdriver to loosen the battery from the socket (1).
2.Lift the battery from the socket (2).
Reverse this procedure to install the RTC battery.
54Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Antennas
Before removing the antennas, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
DescriptionSpare part number
Antennas (includes main and auxiliary antennas)732268-001
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
Display rear cover on page 45).
Battery cable on page 46).
Remove the antennas:
1.Use a flat tool to pry the antennas up and loosen the adhesive that secures them to the tablet (1).
CAUTION:To avoid damaging the antenna cables, do not pull on the cable to loosen them from the
tablet.
2.Lift the antennas from the tablet (2).
Reverse this procedure to install the antennas.
Tablet components55
Display cable
DescriptionSpare part number
Display cable732271-001
Before removing the display cable, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
Display rear cover on page 45).
Battery cable on page 46).
Remove the display cable:
1.Disconnect the display cable (1) from the system board connector.
2.Lift the cable to disengage the adhesive that secures it in the routing path (2).
56Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
3.Lifting the tape from bottom connector (3), and then disconnect the cable from the audio board
connector (4).
Reverse this procedure to install the display cable.
Tablet components57
Touchscreen board
Before removing the touchscreen board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
Remove the touchscreen board:
1.Disconnect the cable from the side of the board (1)
2.Disconnect the two ZIF connectors (2)(3) from the middle of the touch board.
3.Remove the two Phillips broadhead PM2.0×2.0 screws (4) that secure the board to the tablet, and then
remove the board (5) from the tablet.
Display rear cover on page 45).
Battery cable on page 46).
Releasing the tablet from the keyboard dock
Reverse this procedure to install the touchscreen board.
58Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Volume board
DescriptionSpare part number
Volume board (includes cable)732282-001
Before removing the volume board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
Display rear cover on page 45).
Battery cable on page 46).
To remove the volume board:
1.Disconnect the cable that connects to the side of the volume board (1).
2.Disconnect the middle cable from the ZIF connector (2).
3.Use a flat tool to pry the volume board up and loosen the adhesive that secures it to the tablet (3), and
then remove the volume board (4) from the tablet.
Reverse this procedure to install the volume board.
Tablet components59
Power button board
DescriptionSpare part number
Power button board (includes cable)732281-001
Before removing the power button board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
Display rear cover on page 45).
Battery cable on page 46).
7.Remove the following components:
●
Display rear cover (see
Display rear cover on page 45)
Remove the power button board:
1.Disconnect the power button board cable (1) from the system board.
2.Use a flat tool to pry the board up and loosen the adhesive that secures it to the tablet (2).
3.Remove the power button board (3) from the tablet.
Reverse this procedure to install the power button board.
60Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Bottom trim
DescriptionSpare part number
Bottom trim for use in models that use the following wireless module: Ralink RT3290LE 802.11bgn 1x1
Wi-Fi and Bluetooth 4.0 Combo Adapter (690020-005)
APJ region732275-001
EMEA region732276-001
North American and Latin American regions732277-001
Taiwan and South Korea735215-001
Bottom trim for use in models that use the following wireless module: Broadcom BCM4352 802.11ac
2x2 Wi-Fi + BT 4.0 Combo Adapter (724935-005)
APJ region735216-001
EMEA region735217-001
North American and Latin American regions735218-001
Taiwan and South Korea735219-001
Before removing the bottom trim, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
Display rear cover on page 45).
Battery cable on page 46).
Remove the bottom trim:
1.Remove the four Phillips PM2.0×4.0 screws (1) that secure the trim to the tablet.
Tablet components61
2.Pull the trim away from the tablet (2)
Reverse this procedure to install the bottom trim.
62Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Home LED board
DescriptionSpare part number
Home LED board737898-001
Before removing the home LED board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
7.Remove the bottom trim (see
Display rear cover on page 45).
Battery cable on page 46).
Bottom trim on page 61).
To remove the home LED board:
1.Disconnect the cable from the connector on the board (1).
2.Lift up to disengage the adhesive that secures the board from the tablet (2) and remove the board.
Reverse this procedure to install the home LED board.
Tablet components63
Audio board
DescriptionSpare part number
Audio board (includes audio cable and HDMI/dock cable)732284-001
Before removing the audio board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
7.Remove the bottom trim (see
Display rear cover on page 45).
Battery cable on page 46).
Bottom trim on page 61).
To remove the audio board:
1.Disconnect the audio cable from the side of the audio board (1).
2.Disconnect the display cable from the audio board (2).
3.Disconnect the docking cable from the audio board (3).
4.Remove the three Phillips PM2.0×3.0 screws (4) that secure the audio board to the tablet.
5.Lift the audio board from the tablet (5).
64Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
6.If you need to remove the HDMI/dock connector, disconnect the HDMI/dock cable (1) from the system
board connector.
7.Lift the cable to disengage the adhesive that secures it in the routing path (2).
8.Lifting the tape from bottom connector (3), and then disconnect the HDMI/dock cable from the
connector on the audio board (4).
NOTE:The HDMI/dock cable is included in the audio board kit, spare part number 732284-001.
Reverse this procedure to install the audio board.
Tablet components65
Card reader
DescriptionSpare part number
Card reader (includes cable)732283-001
Before removing the card reader, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
7.Remove the bottom trim (see
8.Remove the audio board (see
Display rear cover on page 45).
Battery cable on page 46).
Bottom trim on page 61).
Audio board on page 64).
Remove the card reader:
1.Disconnect the card reader cable (1) from the system board.
2.Remove the two Phillips PM2.0×4.0 screws (2) that secure the card reader to the tablet.
3.Lift the card reader from the tablet (3).
Reverse these procedures to install the card reader.
66Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Speakers
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
DescriptionSpare part number
Speaker Kit (includes left and right speakers)732292-001
the computer on, and then shut it down through the operating system.
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
7.Remove the bottom trim (see
8.Remove the card reader board (see
Display rear cover on page 45).
Battery cable on page 46).
Bottom trim on page 61).
Card reader on page 66).
Remove the speakers:
1.Remove the three Phillips PM2.0×3.0 screws (1) that secure the speakers to the tablet.
2.Disconnect the speaker cable from the audio board (2).
3.Release the speaker cable from the clips built into the tablet (3).
4.Remove the speakers from the tablet (4).
Reverse these procedures to install the speakers.
Tablet components67
Battery
DescriptionSpare part number
3-cell, 33-WHr, 3.05-AH battery725606-001
The tablet includes an internal battery.
Before removing the battery, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the display rear cover (see
6.Disconnect the battery cable (see
Display rear cover on page 45).
Battery cable on page 46).
1.Disconnect the HT cable (1).
2.Remove the Phillips broadhead PM2.0×3.0 screw (2) and the four Phillips PM2.0×5.0 screws (3) that
secure the battery to the tablet.
3.Remove the battery (4) from the tablet.
Reverse this procedure to install the battery.
68Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Frame
The frame is not spared.
Before removing the frame, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
on page 32).
5.Remove the following components:
●
Display rear cover (see
●
WLAN module (see
●
Display cable (see
●
Touchscreen board cable (see
●
Volume board cable (see
●
Bottom trim (see
●
Audio board (see
●
Card reader cable (see
●
Speakers (see
●
Battery (see
Remove the frame:
1.Remove the nine Phillips PM2.0×3.0 screws (1) that secure the frame to the tablet.
2.Remove the Phillips broadhead PM2.0×2.0 screw (2) that secures the frame to the tablet.
Speakers on page 67)
Battery on page 68)
Display rear cover on page 45)
WLAN/Bluetooth combo card on page 51)
Display cable on page 56)
Touchscreen board on page 58)
Volume board on page 59)
Bottom trim on page 61)
Audio board on page 64)
Card reader on page 66)
Releasing the tablet from the keyboard dock
Tablet components69
Webcam
3.Lift the frame off the tablet (3).
Reverse this procedure to install the frame.
DescriptionSpare part numbers
Webcam (includes cable)732299-001
Before removing the webcam:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the following components:
●
Display rear cover (see
●
WLAN module (see
●
Display cable (see
●
Touchscreen board cable (see
●
Volume board cable (see
Display rear cover on page 45)
WLAN/Bluetooth combo card on page 51)
Display cable on page 56)
Touchscreen board on page 58)
Volume board on page 59)
●
Bottom trim (see
●
Audio board (see
●
Card reader cable (see
Bottom trim on page 61)
Audio board on page 64)
Card reader on page 66)
70Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
●
Speakers (see
●
Battery (see
●
Frame (see
Speakers on page 67)
Battery on page 68)
Frame on page 69)
Remove the front webcam:
1.Disconnect the webcam cable from the system board (1).
2.Use a flat tool to pry the webcam up and loosen the adhesive that secures it to the tablet (2).
3.Remove the webcam from the tablet (3).
Tablet components71
System board
NOTE:The system board spare part kits include replacement thermal material.
DescriptionSpare part number
System board for use with non-Windows 8 models with an Intel Core i5-4210Y processor (includes
processor and replacement thermal material)
System board for use with Windows 8 Standard models with an Intel Core i5-4210Y processor (includes
processor and replacement thermal material)
System board for use with non-Windows 8 models with an Intel Core i5-4200Y processor (includes
processor and replacement thermal material)
System board for use with Windows 8 Standard models with an Intel Core i5-4200Y processor (includes
processor and replacement thermal material)
System board for use with non-Windows 8 models with an Intel Core i5-3339Y processor (includes
processor and replacement thermal material)
System board for use with Windows 8 Standard models with an Intel Core i5-3339Y processor (includes
processor and replacement thermal material)
System board for use with non-Windows 8 models with an Intel Core i3-4020Y processor (includes
processor and replacement thermal material)
System board for use with Windows 8 Standard models with an Intel Core i3-4020Y processor (includes
processor and replacement thermal material)
System board for use with non-Windows 8 models with an Intel Core i3-4010Y processor (includes
processor and replacement thermal material)
System board for use with Windows 8 Standard models with an Intel Core i3-4010Y processor (includes
processor and replacement thermal material)
System board for use with non-Windows 8 models with an Intel Core i3-3229Y processor (includes
processor and replacement thermal material)
749775-001
749775-501
737355-001
732295-001
732295-501
749776-001
749776-501
737356-001
737356-501
732296-001
System board for use with Windows 8 Standard models with an Intel Core i3-3229Y processor (includes
processor and replacement thermal material)
732296-501
Before removing the system board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
Releasing the tablet from the keyboard dock
on page 32).
5.Remove the following components:
●
Display rear cover (see
●
Fan (see
●
Heat sink (see
●
WLAN module (see
Fan on page 48)
Heat sink on page 49)
Display rear cover on page 45)
WLAN/Bluetooth combo card on page 51)
72Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
●
Display cable (see
●
Touchscreen board cable (see
●
Volume board cable (see
●
Bottom trim (see
●
Audio board (see
●
Card reader cable (see
●
Speakers (see
●
Battery (see
●
Frame (see
Display cable on page 56)
Touchscreen board on page 58)
Volume board on page 59)
Bottom trim on page 61)
Audio board on page 64)
Card reader on page 66)
Speakers on page 67)
Battery on page 68)
Frame on page 69)
Remove the system board:
1.Remove the two Phillips PM 2.0x3.0 screws (1) that secure the system board to the tablet.
2.Lift the system board (2) off the tablet.
Reverse this procedure to install the system board.
Tablet components73
Vibration module
DescriptionSpare part number
Vibration module732272-001
Before removing the vibrating motor, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4.Disconnect the tablet from the keyboard dock (see
on page 32).
5.Remove the following components:
●
Display rear cover (see
●
Fan (see
●
Heat sink (see
●
WLAN module (see
●
Display cable (see
●
Touchscreen board cable (see
●
Volume board cable (see
●
Bottom trim (see
●
Audio board (see
●
Card reader cable (see
●
Speakers (see
●
Battery (see
●
Frame (see
Fan on page 48)
Heat sink on page 49)
Speakers on page 67)
Battery on page 68)
Frame on page 69)
Display rear cover on page 45)
WLAN/Bluetooth combo card on page 51)
Display cable on page 56)
Touchscreen board on page 58)
Volume board on page 59)
Bottom trim on page 61)
Audio board on page 64)
Card reader on page 66)
Releasing the tablet from the keyboard dock
Remove the vibration module from the display:
▲
Locate the vibration module on the side of the tablet, and then remove the vibrating motor .
74Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
To install the vibration module, reverse the removal procedures.
Tablet components75
6Using Setup Utility (BIOS) and System
Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE:Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
1.Start Setup Utility (BIOS) see
2.Use the arrow keys to select Main.
3.To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit
Discarding Changes, and then press enter.
4.Click Yes.
Starting Setup Utility (BIOS) on page 76.
76Chapter 6 Using Setup Utility (BIOS) and System Diagnostics
Downloading a BIOS update
CAUTION:To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power or connected to an
optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.From the Start screen, type support, and then select the HP Support Assistant app.
2.Click Updates and tune-ups, and then click Check for HP updates now.
3.Follow the on-screen instructions.
4.At the download area, follow these steps:
a.Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b.Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE:If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1.From the Start screen, type e, and then select File Explorer.
2.Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4.Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.Complete the installation by following the on-screen instructions.
NOTE:After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics UEFI:
Using HP PC Hardware Diagnostics (UEFI)77
1.Turn on or restart the computer, quickly press esc, and then press f2.
The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:
a.Connected USB drive
NOTE:To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 78.
b.Hard drive
c.BIOS
2.Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE:If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.Go to http://www.hp.com.
2.Click Support & Drivers, and then click the Drivers & Software tab.
3.Enter the product name in the text box, and then click Search.
4.Select your computer model, and then select your operating system.
5.In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
78Chapter 6 Using Setup Utility (BIOS) and System Diagnostics
7Specifications
Computer specifications
MetricU.S.
Dimensions: tablet
Width34.0 cm13.4 in
Depth21.6 cm8.5 in
Height1.13 cm0.45 in
Dimensions: base
Width33.9 cm13.4 in
Depth21.7 cm8.5 in
Height1.16 cm0.46 in
Weight: tablet
With hard drive< 1.0 kg< 2.2 lb
Without hard drive< 1.0 kg< 2.2 lb
Weight: base
With hard drive< 1.2 kg< 2.7 lb
Without hard drive< 1.3 kg< 2.9 lb
Input power
Operating voltage and current18.5 V dc @ 3.5 A - 65 W
Temperature
Operating5°C to 35°C41°F to 95°F
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%
Nonoperating5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
Your computer includes tools provided by HP and Windows to help you safeguard your information
and retrieve it if you ever need to. These tools will help you return your computer to a proper working state
or even back to the original factory state, all with simple steps.
This chapter provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
NOTE:This guide describes an overview of backing up, restoring and recovering options. For more details
about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and
Support.
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.After you successfully set up the computer, create HP Recovery media. This step creates a backup of the
HP Recovery partition on the computer. The backup can be used to reinstall the original operating
system in cases where the hard drive is corrupted or has been replaced.
HP Recovery media you create will provide the following recovery options:
●
System Recovery—Reinstalls the original operating system and the programs that were installed
at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.
Creating HP Recovery media on page 82.
See
2.As you add hardware and software programs, create system restore points. A system restore point is a
snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system
restore point contains information that Windows uses, such as registry settings. Windows creates a
system restore point for you automatically during a Windows update and during other system
maintenance (such as a software update, security scanning, or system diagnostics). You can also
manually create a system restore point at any time. For more information and steps for creating
specific system restore points, see Help and Support. From the Start screen, type h, and then select
Help and Support.
3.As you add photos, video, music, and other personal files, create a backup of your personal information.
Windows File History can be set to regularly and automatically back up files from libraries, desktop,
contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be
restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up
using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling
Windows or choose to recover using HP Recovery Manager.
NOTE:File History is not enabled by default, so you must turn it on.
Creating recovery media and backups81
For more information and steps for enabling Windows File History, see Help and Support. From the Start
screen, type h, and then select Help and Support.
Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard
drive becomes corrupted. System recovery reinstalls the original operating system and the software
programs installed at the factory, and then configures the settings for the programs. HP Recovery media can
also be used to customize the system or restore the factory image if you replace a hard drive.
●
Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
●
HP Recovery Manager examines the computer and determines the required storage capacity for the
blank USB flash drive or the number of blank DVD discs that will be required.
●
To create recovery discs, your computer must have an optical drive with DVD writer capability, and you
must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable
discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not
compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash
drive.
●
If your computer does not include an integrated optical drive with DVD writer capability, but you would
like to create DVD recovery media, you can use an external optical drive (purchased separately) to
create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S.
support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive, it must
be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an
external device, such as a USB hub.
http://www.hp.com/go/contactHP. For worldwide support, go to
●
Be sure that the computer is connected to AC power before you begin creating the recovery media.
●
The creation process can take up to an hour or more. Do not interrupt the creation process.
●
If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP
Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager,
you will be prompted to continue, and the remaining discs will be burned.
To create HP Recovery media:
1.Connect the tablet to the keyboard dock.
2.From the Start screen, type recovery, and then select HP Recovery Manager.
3.Select Recovery Media Creation, and then follow the on-screen instructions.
If you ever need to recover the system, see
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
Recovering using HP Recovery Manager on page 85.
82Chapter 8 Backing up, restoring, and recovering
●
If you need to restore your personal files and data, you can use Windows File History to restore your
information from the backups you created. For more information and steps for using File History, see
Help and Support. From the Start screen, type h, and then select Help and Support.
●
If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and ApplicationsReinstall, and then follow the on-screen instructions.
●
If you want to restore the system to a previous state without losing any personal information, Windows
System Restore is an option. System Restore allows you to restore without the requirements of
Windows Refresh or a reinstallation. Windows creates system restore points automatically during a
Windows update and other system maintenance events. Even if you did not manually create a restore
point, you can choose to restore to an automatically created restore point. For more information and
steps for using Windows System Restore, see Help and Support. From the Start screen, type h, and then
select Help and Support.
●
If you want a quick and easy way to recover the system without losing your personal information,
settings, or apps that came preinstalled on your computer or were purchased from the Windows Store,
consider using Windows Refresh. This option does not require backing up data to another drive. See
Using Windows Refresh for quick and easy recovery on page 83.
●
If you want to reset your computer to its original state, Windows provides an easy way to remove all
personal data, apps, and settings, and reinstall Windows.
For more information, see Remove everything and reinstall Windows on page 84.
●
If you want to reset your computer using a minimized image, you can choose the HP Minimized Image
Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized
Image Recovery installs only drivers and hardware-enabling applications. Other applications included in
the image continue to be available for installation through the Drivers and Applications Reinstall option
in HP Recovery Manager.
For more information, see
●
If you want to recover the computer's original factory partitioning and content, you can choose the
System Recovery option from the HP Recovery partition or the HP Recovery media that you have
created. For more information, see
●
If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to
restore the factory image to the replacement drive. For more information, see
Recovery Manager on page 85.
●
If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers
the Remove Recovery Partition option.
For more information, see
Recovering using HP Recovery Manager on page 85.
Recovering using HP Recovery Manager on page 85.
Removing the HP Recovery partition on page 86.
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
IMPORTANT:Refresh removes any traditional applications that were not originally installed on the system
at the factory. Any Windows 8 apps that came preinstalled on your computer or were purchased from the
Windows Store will be saved.
Recovering using HP
Restore and recovery83
NOTE:During Refresh, a list of removed traditional applications will be saved so that you have a quick way
to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional
applications. From the Start screen, type h, and then select Help and Support.
NOTE:You may be prompted for your permission or password when using Refresh. See Help and Support
for more information. From the Start screen, type h, and then select Help and Support.
To start Refresh:
1.Connect the tablet to the keyboard dock.
2.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.
3.Click Settings.
4.Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC
settings screen.
5.Scroll the right-side choices down to display Refresh your PC without affecting your files.
6.Under Refresh your PC without affecting your files, select Get started, and then follow the on-screen
instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal
information before you give away or recycle your computer. The process described in this section provides a
speedy, simple way to return the computer to its original state. This option removes all personal data, apps,
and settings from your computer, and reinstalls Windows.
IMPORTANT:This option does not provide backups of your information. Before using this option, back up
any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1.Connect the tablet to the keyboard dock.
2.Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
3.Select Troubleshoot from the boot options menu.
4.Select Reset your PC, and then follow the on-screen instructions.
To use the Start screen:
1.Connect the tablet to the keyboard dock.
2.From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.
3.Click Settings.
4.Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC
settings screen.
5.Scroll the right-side choices down to display Remove everything and reinstall Windows.
6.Under Remove everything and reinstall Windows, select Get started, and follow the on-screen
instructions.
84Chapter 8 Backing up, restoring, and recovering
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media you created or by using the HP Recovery partition. You can choose from one of the
following recovery options:
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Minimized Image Recovery—Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition allows Minimized Image Recovery and System Recovery.
What you need to know
●
HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
●
Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see
Creating HP Recovery media on page 82.
●
To use the Factory Reset option, you must use HP Recovery media. If you have not already created
recovery media, see
●
If the HP Recovery media do not work, you can obtain recovery media for your system from the HP
website. For U.S. support, go to
IMPORTANT:HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you wish to retain.
Creating HP Recovery media on page 82.
Using the HP Recovery partition
The HP Recovery partition (select models only) allows you to perform a minimized image recovery without
the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard
drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
1.Connect the tablet to the keyboard dock.
2.Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
3.Select Troubleshoot from the boot options menu.
4.Select HP Recovery Manager, and follow the on-screen instructions.
http://www.hp.com/go/contactHP. For worldwide support, go to
Restore and recovery85
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.If possible, back up all personal files.
2.Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional
external optical drive, and then restart the computer.
– or –
Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart
the computer.
NOTE:If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See
3.Follow the on-screen instructions.
Changing the computer boot order on page 86.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the
order of devices listed in BIOS where the computer looks for startup information. You can change the
selection for an optical drive or a USB flash drive.
To change the boot order:
1.Insert the HP Recovery media you created.
2.Restart the computer.
3.Press and hold esc while the computer is restarting, and then press f9 for boot options.
4.Select the optical drive or USB flash drive you want to boot from.
5.Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT:After you remove the HP Recovery partition, you can no longer use the Windows Refresh
option, the Windows option to remove everything and reinstall Windows, or the HP Recovery Manager option.
So before you remove the Recovery partition, create HP Recovery media; see
on page 82.
Follow these steps to remove the HP Recovery partition:
1.From the Start screen, type recovery, and then select HP Recovery Manager.
2.Select Remove Recovery Partition, and then follow the on-screen instructions.
Creating HP Recovery media
86Chapter 8 Backing up, restoring, and recovering
9Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions
Country/regionAccredited agencyApplicable note number
ArgentinaIRAM1
AustraliaSAA1
AustriaOVE1
BelgiumCEBEC1
BrazilABNT1
CanadaCSA2
ChileIMQ1
DenmarkDEMKO1
FinlandFIMKO1
FranceUTE1
GermanyVDE1
IndiaISI1
IsraelSII1
ItalyIMQ1
Requirements for all countries87
Country/regionAccredited agencyApplicable note number
JapanJIS3
The NetherlandsKEMA1
New ZealandSANZ1
NorwayNEMKO1
The People's Republic of ChinaCCC4
Saudi ArabiaSASO7
SingaporePSB1
South AfricaSABS1
South KoreaKTL5
SwedenSEMKO1
SwitzerlandSEV1
TaiwanBSMI6
ThailandTISI1
The United KingdomASTA1
The United StatesUL2
1.The flexible cord must be Type HO5VV-F, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2.The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
3.The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² or 1.25-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5.The flexible cord must be Type H05VV-F 3X0.75-mm² conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a flag label.
6.The flexible cord must be Type HVCTF 3×1.25-mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall
plug) must bear the BSMI certification mark.
7.For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-
UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3×0.75-/1.00-mm² conductor size, with plug BS 1363/A with BSI
or ASTA marks.
88Chapter 9 Power cord set requirements
10Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at
recycle.
http://www.hp.com/
89
Index
A
AC adapter light7, 14
AC adapter, spare part numbers22,