HP (Hewlett-Packard) E0K21UAABA User Manual
User Guide
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: June 2013
Document Part Number: 718881-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Starting right ................................................................................................................................................... 1
HP Quick Start (select models only) ..................................................................................................... 1
Best practices ....................................................................................................................................... 1
Fun things to do .................................................................................................................................... 1
More HP resources .............................................................................................................................. 2
2 Getting to know your computer ..................................................................................................................... 3
Finding your hardware and software information ................................................................................. 3
Locating hardware ............................................................................................................... 3
Locating software ................................................................................................................. 3
Right side ............................................................................................................................................. 4
Left side ................................................................................................................................................ 5
Display .................................................................................................................................................. 7
Top ....................................................................................................................................................... 8
TouchPad ............................................................................................................................ 8
Lights ................................................................................................................................... 9
Buttons and speakers ........................................................................................................ 10
Keys ................................................................................................................................... 11
Bottom ................................................................................................................................................ 12
Labels ................................................................................................................................................. 13
3 Connecting to a network .............................................................................................................................. 15
Connecting to a wireless network ....................................................................................................... 15
Using the wireless controls ................................................................................................ 15
Using the wireless button .................................................................................. 15
Using operating system controls ....................................................................... 15
Using a WLAN ................................................................................................................... 16
Using an Internet service provider .................................................................... 16
Setting up a WLAN ............................................................................................ 16
Configuring a wireless router ............................................................................ 17
Protecting your WLAN ....................................................................................... 17
Connecting to a WLAN ...................................................................................... 17
Using Bluetooth wireless devices (select models only) ..................................................... 18
Connecting to a wired network ........................................................................................................... 18
Connecting to a local area network (LAN) ......................................................................... 18
v
4 Enjoying entertainment features ................................................................................................................. 20
Multimedia features ............................................................................................................................ 20
Using the webcam .............................................................................................................................. 21
Using audio ........................................................................................................................................ 21
Connecting speakers ......................................................................................................... 22
Connecting headphones .................................................................................................... 22
Connecting a microphone .................................................................................................. 22
Checking the sound ........................................................................................................... 22
Using video ......................................................................................................................................... 22
Connecting an HDMI device .............................................................................................. 23
Configuring HDMI audio settings ...................................................................... 24
Managing your audio and video files (select models only) ................................................................. 24
5 Navigating using touch gestures, pointing devices and the keyboard ................................................... 25
Using the TouchPad ........................................................................................................................... 25
Using TouchPad gestures .................................................................................................................. 25
Tapping .............................................................................................................................. 26
Scrolling ............................................................................................................................. 27
Pinching/zooming .............................................................................................................. 27
2-finger click (select models only) ...................................................................................... 28
Edge swipes ...................................................................................................................... 28
Right-edge swipe .............................................................................................. 28
Top-edge swipe ................................................................................................. 29
Left-edge swipe ................................................................................................. 29
Using touch screen gestures (select models only) ............................................................................. 30
One-finger slide ................................................................................................................. 30
Tapping .............................................................................................................................. 30
Pinching/stretching ............................................................................................................ 31
Rotating (select models only) ............................................................................................ 31
Edge swipes ...................................................................................................................... 32
Right-edge swipe .............................................................................................. 32
Left-edge swipe ................................................................................................. 32
Top-edge swipe and bottom-edge swipe .......................................................... 33
Using the keyboard and mouse .......................................................................................................... 33
Using the keys ................................................................................................................... 34
Using the action keys ........................................................................................ 34
Using Microsoft Windows 8 shortcut keys ......................................................... 35
Using the hot keys ............................................................................................. 35
vi
6 Managing power ............................................................................................................................................ 36
Initiating Sleep and Hibernation ......................................................................................................... 36
Manually initiating and exiting Sleep .................................................................................. 36
Manually initiating and exiting Hibernation (select models only) ....................................... 37
Setting password protection on wakeup ............................................................................ 37
Using the power meter and power settings ........................................................................................ 37
Running on battery power .................................................................................................................. 37
Removing a user-replaceable battery ................................................................................ 38
Finding battery information ................................................................................................ 38
Conserving battery power .................................................................................................. 39
Identifying low battery levels .............................................................................................. 39
Resolving a low battery level ............................................................................................. 39
Resolving a low battery level when external power is available ........................ 39
Resolving a low battery level when no power source is available ..................... 39
Resolving a low battery level when the computer cannot exit Hibernation ....... 40
Storing a user-replaceable battery ..................................................................................... 40
Disposing of a user-replaceable battery ............................................................................ 40
Replacing a user-replaceable battery ................................................................................ 40
Running on external AC power .......................................................................................................... 40
Troubleshooting power problems ...................................................................................... 41
HP CoolSense (select models only) ................................................................................................... 41
Shutting down (turning off) the computer ........................................................................................... 42
7 Managing and sharing information ............................................................................................................. 43
Using a USB device ........................................................................................................................... 43
Connecting a USB device .................................................................................................. 43
Removing a USB device .................................................................................................... 44
Inserting and removing a memory card .............................................................................................. 44
Using optical drives ............................................................................................................................ 45
Sharing data and drives and accessing software .............................................................. 46
8 Maintaining your computer .......................................................................................................................... 48
Improving performance ...................................................................................................................... 48
Handling drives .................................................................................................................. 48
Using HP 3D DriveGuard (select models only) .................................................................. 48
Using Disk Defragmenter ................................................................................................... 49
Using Disk Cleanup ........................................................................................................... 49
Updating programs and drivers .......................................................................................................... 49
Cleaning your computer ..................................................................................................................... 50
Cleaning procedures .......................................................................................................... 50
vii
Cleaning the display (All-in-Ones or Notebooks) .............................................. 50
Cleaning the sides or cover ............................................................................... 50
Cleaning the TouchPad, keyboard, or mouse ................................................... 51
Traveling with or shipping your computer ........................................................................................... 51
9 Securing your computer and information .................................................................................................. 52
Using passwords ................................................................................................................................ 52
Setting Windows passwords .............................................................................................. 53
Setting Setup Utility (BIOS) passwords ............................................................................. 53
Using Internet security software ......................................................................................................... 53
Using antivirus software ..................................................................................................... 54
Using firewall software ....................................................................................................... 54
Installing software updates ................................................................................................................. 54
Installing critical security updates ...................................................................................... 54
Installing HP and third-party software updates .................................................................. 54
Securing your wireless network .......................................................................................................... 55
Backing up your software applications and information ..................................................................... 55
Using an optional security cable lock ................................................................................................. 55
10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .................................................... 56
Starting Setup Utility (BIOS) ............................................................................................................... 56
Updating the BIOS ............................................................................................................................. 56
Determining the BIOS version ........................................................................................... 56
Downloading a BIOS update ............................................................................................. 57
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 57
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 58
11 Backing up, restoring, and recovering ..................................................................................................... 59
Creating recovery media and backups ............................................................................................... 59
Creating HP Recovery media ............................................................................................ 60
Restore and recovery ......................................................................................................................... 61
Using Windows Refresh for quick and easy recovery ....................................................... 62
Remove everything and reinstall Windows ........................................................................ 62
Recovering using HP Recovery Manager .......................................................................... 63
What you need to know ..................................................................................... 63
Using the HP Recovery partition to recover (select models only) ..................... 63
Using HP Recovery media to recover ............................................................... 64
Changing the computer boot order ................................................................... 64
Removing the HP Recovery partition ................................................................................. 64
viii
12 Specifications .............................................................................................................................................. 66
Input power ......................................................................................................................................... 66
Operating environment ....................................................................................................................... 66
13 Electrostatic Discharge .............................................................................................................................. 67
Index ................................................................................................................................................................... 68
ix
x
1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this
chapter to learn about best practices after setup, fun things to do with your computer, and where to
find additional HP resources.
HP Quick Start (select models only)
HP Quick Start gives you the option to use the familiar Start menu from the Windows desktop. Quick
Start functions like the traditional Windows Start menu and enables you to conveniently open files
and programs using the Windows desktop.
▲
To open HP Quick Start from the Windows desktop, click the HP Quick Start icon
taskbar.
Best practices
To get the most out of your smart investment, after you set up and register the computer, we
recommend the following steps:
If you haven’t already done so, connect to a wired or wireless network. See details in
●
to a network on page 15.
Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® 8
●
features.
● Become familiar with the computer hardware and software. For more information, see Getting to
know your computer on page 3 and Enjoying entertainment features on page 20.
Update or purchase antivirus software. Learn more at
●
● Back up your hard drive by creating recovery discs or a recovery flash drive. See
restoring, and recovering on page 59.
Fun things to do
You know that you can watch a YouTube video on the computer. But did you know that you can
●
also connect your computer to a TV or gaming console? For more information, see
an HDMI device on page 23.
on the
Connecting
Using antivirus software on page 54.
Backing up,
Connecting
● You know that you can listen to music on the computer. But did you know that you can also
stream live radio to the computer and listen to music or talk radio from all over the world? See
Using audio on page 21.
You know that you can create a powerful presentation with Microsoft applications. But did you
●
know you can also connect to a projector to share your ideas with a group? See
HDMI device on page 23.
● Use the TouchPad and the new Windows 8 touch gestures for smooth control of images and
pages of text. See
(select models only) on page 30.
Using TouchPad gestures on page 25 and Using touch screen gestures
HP Quick Start (select models only) 1
Connecting an
More HP resources
You have already used Setup Instructions to turn on the computer and locate this guide. To locate
product details, how-to information, and more, use this table.
Resource Contents
Setup Instructions
Windows 8 Basics guide
Help and Support
To access Help and Support, from the Start screen,
type h, and then select Help and Support. For U.S.
support, go to
worldwide support, go to
country/us/en/wwcontact_us.html.
Safety & Comfort Guide
To access this guide, from the Start screen, type
support, select the HP Support Assistant app,
select My computer, and then select User guides, or
http://www.hp.com/ergo.
go to
Worldwide support
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Regulatory, Safety and Environmental Notices
To access this guide, from the Start screen, type
support, select the HP Support Assistant app,
select My computer, and then select User guides.
http://www.hp.com/go/contactHP. For
http://welcome.hp.com/
Overview of computer setup and features
●
Overview of using and navigating with Windows® 8
●
● A broad range of how-to information and troubleshooting tips
Proper workstation setup
●
Guidelines for posture and work habits that increase your
●
comfort and decrease your risk of injury
● Electrical and mechanical safety information
Online chat with an HP technician
●
Email support
●
Support telephone numbers
●
HP service center locations
●
Important regulatory notices, including proper battery disposal
●
information
Limited Warranty*
To access this guide, from the Start screen, type
support, select the HP Support Assistant app,
select My computer, and then select Warranty and
services, or go to
orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed
copy from
● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
●
When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
http://www.hp.com/go/
http://www.hp.com/go/orderdocuments or write to:
● Specific warranty information about this computer
http://www.hp.com/go/
2 Chapter 1 Starting right
2 Getting to know your computer
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, select Device Manager.
A list reveals all the devices installed on your computer.
Locating software
To find out what software is installed on your computer:
1. From the Start screen, right-click using the mouse.
– or –
Swipe from the top of the TouchPad to reveal the apps.
2. Select the All apps icon.
Finding your hardware and software information 3
Right side
Component Description
(1)
(2)
(3)
(4)
(5) AC adapter light ● White: The AC adapter is connected and the battery is
(6)
USB 3.0 ports (2) Connect optional USB 3.0 devices.
NOTE: For details about different types of USB ports, see
Using a USB device on page 43.
HDMI port Connects an optional video or audio device, such as a high-
Memory card reader Reads data from and writes data to memory cards such as
RJ-45 (network) jack Connects a network cable.
Power connector Connects an AC adapter.
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
Secure Digital (SD).
charged.
Amber: The AC adapter is connected and the battery
●
is charging.
● Off: The computer is using battery power.
4 Chapter 2 Getting to know your computer
Left side
Component Description
(1)
(2) Vent Enables airflow to cool internal components.
(3)
(4)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
USB 2.0 port Connects an optional USB device.
NOTE: For details about different types of USB ports, see
Using a USB device on page 43.
Audio-out (headphone) jack/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, type support, select the
HP Support Assistant app, select My computer, and then
select User guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
Left side 5
Component Description
(5)
(6)
Hard drive light
Power light
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
●
hard drive.
NOTE: For information about HP 3D DriveGuard,
Using HP 3D DriveGuard (select models only)
see
on page 48.
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see
Initiating Sleep and Hibernation on page 36.
6 Chapter 2 Getting to know your computer
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
(2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(3) Internal microphones (2) Record sound.
(4) Webcam light On: The webcam is in use.
(5) HP TrueVision HD Webcam Records video, captures still photographs, and provides access
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,
select the HP Support Assistant app, select My computer, and then select User guides.
to video conferences and online chat by means of streaming
video.
To use the webcam, from the Start screen, type c, and then
select CyberLink YouCam from the list of applications.
Display 7
Top
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures. For more information, see
on page 28.
Edge swipes
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Lights
Component Description
(1)
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital
(3)
(4)
Power light
Mute light
Wireless light ● White: An integrated wireless device, such as a
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-
●
saving state. The computer shuts off power to the
display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation
●
is a power-saving state that uses the least amount of
power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity. For more information, see
Initiating Sleep and Hibernation on page 36.
letters.
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
●
Top 9
Buttons and speakers
Component Description
(1)
(2) Speakers (2) Produce sound.
Power button
When the computer is off, press the button to turn on
●
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows® shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly from
inactivity. For more information, see
Hibernation on page 36.
To learn more about your power settings, see your power
options. From the Start screen, type power, select
Settings, and then select Power Options from the list of
applications.
Initiating Sleep and
10 Chapter 2 Getting to know your computer
Keys
Component Description
(1) esc key Reveals system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the esc key.
(3)
(4) Action keys Execute frequently used system functions.
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
Top 11
Bottom
Component Description
(1)
(2) Battery bay Holds the battery.
(3) Vents (3) Enable airflow to cool internal components.
(4)
Battery lock latch Locks the battery into the battery bay.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
Battery release latch Releases the battery from the battery bay.
12 Chapter 2 Getting to know your computer
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the
service door.
For help finding these locations, refer to Getting to know your computer on page 3.
●
Service label—Provides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the
illustration that most closely matches the service label on your computer.
Component
(1) Product name
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model description (select models only)
Component
(1) Serial number
(2) Product number
(3) Warranty period
Labels 13
Component
(4) Model number
(5) Revision number
Regulatory label(s)—Provide(s) regulatory information about the computer.
●
Wireless certification label(s)—Provide(s) information about optional wireless devices and the
●
approval markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Getting to know your computer
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