HP (Hewlett-Packard) E0J81UAABA, E0J61UAABA, E0J75UA, E0J83UAABA, E0J92UAABA User Manual
HP Pavilion 17 TouchSmart Notebook
PC
HP Pavilion 17 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel, Celeron, Core, and Pentium
are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Third Edition: January 2014
First Edition: April 2013
Document Part Number: 718337-003
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all editions
of Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take
full advantage of Windows 8 functionality.
http://www.microsoft.com for details.
See
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider only parts," can damage the computer or
void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification .............................................................................................................. 10
Finding your hardware and software information ............................................................................... 10
Locating hardware ............................................................................................................. 10
Display ................................................................................................................................................ 10
Buttons and speakers ......................................................................................................................... 12
Keys ................................................................................................................................................... 13
Lights .................................................................................................................................................. 14
TouchPad ........................................................................................................................................... 15
Left side .............................................................................................................................................. 15
Right side ........................................................................................................................................... 17
Bottom ................................................................................................................................................ 18
Labels ................................................................................................................................................. 18
3 Illustrated parts catalog ............................................................................................................................... 20
Computer major components ............................................................................................................. 20
Display assembly subcomponents ..................................................................................................... 28
Mass storage devices ......................................................................................................................... 30
Miscellaneous parts ............................................................................................................................ 31
Sequential part number listing ............................................................................................................ 31
4 Removal and replacement procedures preliminary requirements ........................................................... 41
Tools required .................................................................................................................................... 41
Service considerations ....................................................................................................................... 41
Plastic parts ....................................................................................................................... 41
Cables and connectors ...................................................................................................... 42
Drive handling .................................................................................................................... 42
Grounding guidelines ......................................................................................................................... 42
Electrostatic discharge damage ......................................................................................... 42
Packaging and transporting guidelines ............................................................. 44
Workstation guidelines ..................................................................... 44
5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 46
Component replacement procedures ................................................................................................. 46
Battery ............................................................................................................................... 47
vii
Optical drive ....................................................................................................................... 48
Hard drive .......................................................................................................................... 49
WLAN module .................................................................................................................... 52
Memory module ................................................................................................................. 54
6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 55
Component replacement procedures ................................................................................................. 55
Keyboard ........................................................................................................................... 56
Top cover ........................................................................................................................... 60
Power button board ........................................................................................................... 63
TouchPad button board ..................................................................................................... 64
Display assembly ............................................................................................................... 65
Display assembly subcomponents .................................................................................... 67
System board ..................................................................................................................... 73
RTC battery ....................................................................................................................... 78
Fan ..................................................................................................................................... 80
Heat sink ............................................................................................................................ 81
Processor ........................................................................................................................... 85
Speakers ............................................................................................................................ 86
RJ-45/USB board ............................................................................................................... 88
Power connector cable ...................................................................................................... 89
Optical drive connector cable ............................................................................................ 90
PCH heat sink .................................................................................................................... 91
7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 93
Starting Setup Utility (BIOS) ............................................................................................................... 93
Updating the BIOS ............................................................................................................................. 93
Determining the BIOS version ........................................................................................... 93
Downloading a BIOS update ............................................................................................. 94
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 95
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 95
8 Specifications ................................................................................................................................................ 96
Computer specifications ..................................................................................................................... 96
17.3 inch display specifications .......................................................................................................... 96
Hard drive specifications .................................................................................................................... 97
9 Backing up, restoring, and recovering ....................................................................................................... 98
Creating recovery media and backups ............................................................................................... 98
Creating HP Recovery media ............................................................................................ 98
viii
Restore and recovery ......................................................................................................................... 99
Recovering using HP Recovery Manager ........................................................................ 100
What you need to know ................................................................................... 100
Using the HP Recovery partition ..................................................................... 100
Using HP Recovery media to recover ............................................................. 101
Changing the computer boot order ................................................................. 101
Removing the HP Recovery partition ............................................................................... 102
10 Power cord set requirements .................................................................................................................. 103
Requirements for all countries .......................................................................................................... 103
Requirements for specific countries and regions ............................................................................. 104
11 Recycling ................................................................................................................................................... 106
Index ................................................................................................................................................................. 107
ix
x
1 Product description
Category Description Computer models
equipped with an
AMD processor
Product Name HP Pavilion 17 TouchSmart Notebook PC
HP Pavilion 17 Notebook PC
Processors AMD
AMD® A10-5750M 2.50 GHz
●
processor (turbo up to 3.50 GHz;
1600 MHz FSB, 4.0 MB L2 cache,
DDR3, quad core, 35 W)
AMD A10-4600M 2.30 GHz
●
processor (turbo up to 3.20 GHz;
1600 MHz FSB, 4.0 MB L2 cache,
DDR3, quad core, 35 W)
AMD A8-5550M 2.10 GHz processor
●
(turbo up to 3.10 GHz; 1600 MHz
FSB, 4.0 MB L2 cache, DDR3, quad
core, 35 W)
● AMD A8-4500M 1.90 GHz processor
(turbo up to 2.80 GHz; 1600 MHz
FSB, 4.0 MB L2 cache, DDR3, quad
core, 35 W)
● AMD A6-5350M 2.90 GHz processor
(turbo up to 3.50 GHz; 1600 MHz
FSB, 1.0 MB L2 cache, DDR3, dual
core, 35 W), not supported for use on
computer models equipped with
Windows® 8.1
AMD A6-5200 2.0 GHz processor
●
(1600 MHz, 2 MB L2 cache, DDR3L,
quad core, 25 W)
AMD A6-4400M 2.70 GHz processor
●
(turbo up to 3.20 GHz; 1600 MHz
FSB, 1.0 MB L2 cache, DDR3, dual
core, 35 W)
√√
√
Computer models
equipped with an
Intel processor
● AMD A4-5150M 2.70 GHz processor
(turbo up to 3.30 GHz; 1600 MHz
FSB, 1.0 MB L2 cache, DDR3, dual
core, 35 W); not supported for use on
computer models equipped with
Windows 8.1
AMD A4-5000 1.5 GHz processor
●
(1600MHz, 2 MB L2 cache DDR3L,
quad core, 15 W)
AMD E1-2500 1.4 GHz processor
●
(1600MHz, 1 MB L2 cache, DDR3L),
dual core 15 W)
1
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Processors (continued) 4th Generation Intel Core
Intel® Core® i7-4702MQ 2.20 GHz
●
processor (SC turbo up to 2.90 GHz;
1600 MHz FSB, 6.0 MB L3 cache,
quad core, 37 W)
Intel Core i5-4200M 2.5 GHz
●
processor (SC turbo up to 3.10 GHz;
1600 MHz FSB, 3.0 MB L3 cache,
dual core, 37 W)
● Intel Core i3-4000M 2.40 GHz
processor (1600 MHz FSB, 3.0 MB
L3 cache, dual core, 37 W)
Intel Pentium® 3550M 2.40 GHz
●
processor (1600 MHz FSB, 2.0 MB
L3 cache, dual core, 37 W)
Intel Celeron® 2950M 2.00 GHz
●
processor (1600 MHz FSB, 2.0 MB
L3 cache, 37 W)
3rd Generation Intel Core
Intel Core i7-3632QM (2.2 GHz
●
processor (SC turbo up to 3.2GHz,
1600 MHz, 6 MB L3 Cache, DDR3,
quad core, 35 W)
Intel Core i5-3230M 2.60 GHz
●
processor (SC turbo up to 3.20 GHz;
1600 MHz FSB, 3.0 MB L3 cache,
dual core, 35 W)
Intel Core i3-3130M 2.60 GHz
●
processor (1600 MHz FSB, 3.0 MB
L3 cache, dual core, 35 W)
Intel Core i3-3110M 2.40 GHz
●
processor (1333 MHz FSB, 3.0 MB
L3 cache, dual core, 35 W)
√
Chipset AMD A76M fusion controller hub √
Intel HM86 Express Chipset
2 Chapter 1 Product description
● Intel Pentium 2030M 2.50 GHz
processor (1600 MHz FSB, 2.0 MB
L3 cache, dual core, 35 W)
Intel Pentium 2020M 2.40 GHz
●
processor (1600 MHz FSB, 2.0 MB
L3 cache, dual core, 35 W)
Intel Celeron 1005M 1.90 GHz
●
processor (1600 MHz, 2.0 MB L3
cache, dual core, 35 W)
Intel HM76 Express Chipset
√
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Graphics Internal graphics:
AMD Radeon™ HD 8650G graphics
●
on computer models equipped with
an AMD A10-5750M processor
AMD Radeon HD 8550G graphics on
●
computer models equipped with an
AMD A8-5550M processor
● AMD Radeon HD 8450G graphics on
computer models equipped with an
AMD A6-5350M processor; not
supported for use on computer
models equipped with Windows 8.1
AMD Radeon HD 8350G graphics on
●
computer models equipped with an
AMD A4-5150M processor; not
supported for use on computer
models equipped with Windows 8.1
AMD Radeon HD 8400 graphics on
●
computer models equipped with an
AMD A6-5200 processor
● AMD Radeon HD 8330 graphics on
computer models equipped with an
AMD A4-5000 processor
AMD Radeon HD 8240 graphics on
●
computer models equipped with an
AMD E1-2500 processor
AMD Radeon HD 7660G on
●
computer models equipped with an
A10-4600M processor
√
● AMD Radeon HD 7640G on
computer models equipped with an
AMD A8-4500M processor
AMD Radeon HD 7520G on
●
computer models equipped with an
AMD A6-4400M processor
3
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Graphics (continued) Switchable graphics:
AMD Radeon HD 8670M with 1 GB
●
of dedicated video memory (128 M x
16 DDR3 1 GHz x 4 pcs; 1 GHz
downgrade to 900 MHz)
AMD Radeon HD 8670M with 2 GB
●
of dedicated video memory (256 M x
16 DDR3 1 GHz x 4 pcs; 1 GHz
downgrade to 900 MHz)
Support for HD decode, DX11, and HDMI
Support for PX5.5 (supported for use on
computer models equipped with Windows
8.0)
Support for PX7.0 (supported for use on
computer models equipped with Windows
8.1)
AMD Start Now (AMD IOIC) 1.0 on
computer models equipped with an AMD
A10-5750, A8-5550, A6-5350, or A4-5150
processor
Dual graphics:
AMD Radeon HD 8650G + HD
●
8670M dual graphics on computer
models equipped with an AMD
A10-5750 processor
AMD Radeon HD 8550G + HD
●
8670M dual graphics on computer
models equipped with an AMD
A8-5550 processor
√
√
4 Chapter 1 Product description
● AMD Radeon HD 8450G + HD
8670M dual graphics on computer
models equipped with an AMD
A6-5350 processor; not supported for
use on computer models equipped
with Windows 8.1
AMD Radeon HD 7660G + HD
●
8670M dual graphics on computer
models equipped with an AMD
A10-4600M processor
AMD Radeon HD 7640G + HD
●
8670M dual graphics on computer
models equipped with an A8-4500M
processor
● AMD Radeon HD 7520G + HD
8670M Dual Graphics dual graphics
on computer models equipped with
an A6-4400M processor
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Graphics (continued) Internal graphics:
Intel HD Graphics 4600 on computer
●
models equipped with an Intel 4th
Generation Core processor
Intel HD Graphics 4000 on computer
●
models equipped with an Intel 3rd
Generation Core processor
● Intel HD Graphics on computer
models equipped with an Intel
Pentium or Celeron processor
Switchable Discrete Graphics:
● AMD Radeon HD 8670M (64 bit), M2
package, 28 nm, 25 W, 4 pcs of
dedicated video memory (2 GB
VRAM, 256 MB×16, DDR3, 1 GHz×4
pcs)
AMD Radeon HD 8670M (64 bit), M2
●
package, 28 nm, 25 W, 4 pcs of
dedicated video memory (1 GB
VRAM, 128 MB×16, DDR3, 1 GHz×4
pcs, 1 GHz bridge to 900 MHz)
Support for HD decode, DX11, and HDMI
Support for PX5.5 (supported for use on
computer models equipped with Windows
8.0)
Support for MS Hybrid Graphic
√
Panel
17.3 in, high-definition+ (HD+), white
●
light-emitting diode (WLED),
BrightView (1600×900), wedge (6.0
mm), SVA, typical brightness 200
nits, 16:9 ultra wide aspect ratio
● 17.3 in, HD+ WLED AntiGlare
(1600x900) wedge (6.0 mm) SVA
touchscreen solution with flush glass,
multitouch enabled
√√
5
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Memory Two customer-accessible/upgradable
memory module slots
Support for DDR3L (1600 MHz)
dual channel
Support for DDR3L-1600 MHz single
channel (for use on computer models
equipped with an AMD A6-5200, A4-500,
or E1-2500 processor)
Support for up to 12288 MB of system
RAM in the following configurations:
● 12288 MB (8192 MB x 1+ 4096 MB x
1), not supported for use on computer
models equipped with a 32 bit OS
● 8192 MB (8192 MB×1, 4096 MB×2),
not supported for use on computer
models equipped with a 32 bit OS
6144 MB (4096 MB+2048 MB), not
●
supported for use on computer
models equipped with a 32 bit OS
4096 MB (4096 MB×1)
●
Hard drive Support for 6.35 cm (2.5 in) hard drives in
7.0 mm (.28 in) and 9.5 mm (.37 in)
thickness
√√
√√
Support for Serial ATA
Support for HP 3D DriveGuard hard drive
protection
Support for the following hard drives:
1 TB, 5400 rpm, 9.5 mm
●
● 750 GB, 5400 rpm, 9.5 mm
640 GB, 5400 rpm, 9.5 mm
●
(supported for use on computer
models equipped with Intel
processors and supported for use on
computer models equipped with AMD
processors with Windows 8.0)
● 500 GB, 5400 rpm, 9.5, and 7.0 mm
Optical drive 9.5 mm tray load
SATA
Fixed (not modular)
DVD±RW Double Layer SuperMulti Drive
√√
6 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Audio and video Dual speakers
Single digital microphone
HD Audio
DTS sound+
Integrated HP TrueVision HD webcam
(fixed [no tilt], activity LED, 1280×720 by
30 frames per second)
Ethernet Integrated 10/100 network interface card
(NIC)
Wireless Integrated wireless local area network
(WLAN) options by way of
wireless module
Two WLAN antennas built into
display assembly
Compatible with Miracast-certified devices.
Support for the following WLAN formats:
● Qualcomm Atheros QCA9485
802.11b/g/n WiFi Adapter
Qualcomm Atheros AR9565 802.11b/
●
1×1 WiFi +
Combo Adapter
Ralink R
●
WiFi and Bluetooth 4.0
Combo Adapter
● Realtek RTL8188EE 802.11b/g/n
WiFi Adapter
Bluetooth 4.0
LE 802.11b/g/n 1×1
T3290
√√
√√
√√
g/n
External media cards HP 2 in-1 multiformat Digital Media
Intel Centrino Wireless-N 2230
●
Combo Adapter (not supported for
use on computer models equipped
with Windows 8.1)
Intel Wireless-N 7260BN 802.11b/g/n
●
2×2 WiFi + Bluetooth 4.0
Combo Adapter
Antenna support for 802.11a/b/g/n Multiple-Input and Multiple-Output (MIMO)
support 2x2
Reader Slot with push-push technology.
Reads data from and writes data to digital
memory cards such as Secure Digital
(SD).
√
√√
7
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Ports
Keyboard/pointing
devices
AC adapter, HP Smart
●
Audio in (mono microphone)/audio-
●
out (stereo headphone) combo jack
● HDMI v1.4 supporting up to
1920×1080 @ 60Hz
RJ-45 (Ethernet)
●
USB: two USB 3.0 ports, one USB
●
2.0 port
VGA (Dsub 15 pin) supporting:
●
1920×1600 external resolution
◦
@ 60 Hz
2048×1536 @ 75Hz (computer
◦
models equipped with an Intel
processor only)
Hot plug and unplug
◦
Autodetection for correct output
◦
to wide-aspect versus standard
aspect video
Full-size, island-style keyboard with
numeric keypad in black or white finish
Gesture support: MultiTouch gestures
enabled, two-finger scrolling, and pinchzoom as default
Taps enabled by default
√√
√√
Support for Windows 8 modern trackpad
Power requirements Support for the following AC adapters:
90 W HP Smart AC adapter (PFC,
●
4.5 mm)
● 65 W HP Smart AC adapter (non-
PFC, 4.5 mm)
Support for the following batteries:
6 cell, 62 Wh, 2.80 Ah, Li-ion battery
●
6 cell, 47 Wh, 2.20 Ah, Li-ion battery
●
Security Security cable lock √√
√√
√√
8 Chapter 1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Operating system Preinstalled:
Windows 8.1 Standard
●
Windows 8 Standard
●
FreeDOS
●
Serviceability End user replaceable parts:
AC adapter
●
Battery (system)
●
● Hard drive
Memory modules (expansion and
●
primary)
Optical drive
●
WLAN module
●
√√
√√
9
2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager in the left
column.
A list reveals all the devices installed in your computer.
Display
Item Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is
(2) WLAN antennas (2)* Send and receive wireless signals to communicate
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures still photographs.
10 Chapter 2 External component identification
closed while the power is on.
NOTE: The internal display switch is not visible from
the outside of the computer.
with WLANs.
Item Component Description
(5) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support,
select the HP Support Assistant app.
Display 11
Buttons and speakers
Item Component Description
(1) Power button ● When the computer is off, press the button to turn
(2) Speakers (2) Produce sound.
on the computer.
When the computer is on, press the button briefly
●
to initiate Sleep.
● When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the
●
button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft®
Windows shutdown procedures are ineffective, press
and hold the power button down for at least 5 seconds
to turn off the computer.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.
12 Chapter 2 External component identification
Keys
Item Component Description
(1) esc key Reveals system information when pressed in
combination with the fn key.
(2) fn key Reveals system information when pressed in
combination with the esc key.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows logo key again will
return you to the previous screen.
(4) Action keys Execute frequently used system functions.
(5) num lk key Controls the function of the integrated numeric keypad.
(6) Integrated numeric keypad Set at the factory to function like an external numeric
Press the key to alternate between the standard
numeric function found on an external keypad (this
function is turned on at the factory) and the navigational
function (indicated by the directional arrows on the
keys).
NOTE: The keypad function that is active when the
computer is turned off is reinstated when the computer
is turned back on.
keypad. To alternate between this numeric function and
the navigational function (indicated by the directional
arrows on the keys), press the num lock key.
Keys 13
Lights
Item Component Description
(1) Power light
(2) Mute light ● Amber: Computer sound is off.
(3) Wireless light On: An integrated wireless device, such as a WLAN
(4) Caps lock light On: Caps lock is on, which switches the keys to all
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
●
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
Off: The computer is off or in Hibernation.
●
Hibernation is an energy-saving mode that uses
the least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start
Technology allows your computer to resume quickly
from inactivity.
Off: Computer sound is on.
●
device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber
when all wireless devices are off.
capital letters.
14 Chapter 2 External component identification
TouchPad
Item Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Left side
Item Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Vent Enables airflow to cool internal components.
items on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(3) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(4) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide
enhanced USB power performance.
TouchPad 15
Item Component Description
(5) Audio-out (headphone) jack/Audio in
(microphone) jack
(6) Media Card Reader Reads data from and writes data to digital memory
(7) Hard drive light ● Blinking white: The hard drive is being accessed.
(8) Power light
Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television audio
cable. Also connects an optional headset microphone.
This jack does not support optional microphone-only
devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices. To access this guide, from the Start screen,
type support, select the HP Support Assistant app,
select My computer, and then select User guides.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-
conductor connector that supports both audio-out
(headphone) and audio in (microphone).
cards such as Secure Digital (SD).
Amber: HP 3D DriveGuard has temporarily parked
●
the hard drive.
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
●
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
Off: The computer is off or in Hibernation.
●
Hibernation is an energy-saving mode that uses
the least amount of power.
16 Chapter 2 External component identification
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
Right side
Item Component Description
(1) Optical drive Reads and writes to an optical disc.
(2) Optical drive eject button Releases the disc tray.
(3) USB 2.0 port Connects an optional USB device.
(4) RJ-45 (network) jack Connects a network cable.
(5) AC adapter light ● White: The AC adapter is connected and the
(6) Power connector Connects an AC adapter.
(7) Security cable slot Attaches an optional security cable to the computer.
battery is charged.
Amber: The AC adapter is connected and the
●
battery is charging.
● Off: The computer is using DC power.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
Right side 17
Bottom
Item Component Description
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
(1) Battery bay Holds the battery.
(2) Vents (5) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(3) Battery release latch Releases the battery from the battery bay.
(4) Service cover Provides access to the hard drive bay, the WLAN
module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system,
replace the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country
or region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support. From the Start screen, type h, and
then select Help and Support.
IMPORTANT: All labels described in this section will be located in one of 3 places depending on
your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the
service door.
18 Chapter 2 External component identification
Service label—Provides important information to identify your computer. When contacting
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support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
NOTE: Your service labels will resemble one of the examples shown below. Refer to the
illustration that most closely matches the service label on your computer.
Component
(1) Product name
(2) Serial number
(3) Product number
(4) Warranty period
(5) Model number (select models only)
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select models only)
(5) Revision number
Regulatory label(s)—Provide(s) regulatory information about the computer.
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Wireless certification label(s)—Provide(s) information about optional wireless devices and the
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approval markings for the countries or regions in which the devices have been approved for use.
Labels 19
3 Illustrated parts catalog
Computer major components
20 Chapter 3 Illustrated parts catalog
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