HP dv9200, dv9000 Service Manual

Maintenance and Service Guide

HP Pavilion dv9000 and dv9200 Notebook PC

Document Part Number: 417615 - 00 4

December 2007

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. AMD, the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices, Inc.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion dv9000 and dv9200 Notebook PC Fourth Edition: December 2007 First Edition: August 2006 Document Part Number: 417615-004

Safety warning notice

WARNING: To reduce the possibility of heat-related injuries or of

overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22

2Troubleshooting

2.1 Setup Utility in Windows XP . . . . . . . . . . . . . . . . . . 2–1

Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–1

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

2.2 Setup Utility in Windows Vista . . . . . . . . . . . . . . . . 2–8

Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–8

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . 2–11

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–15

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Components . . . . . . . . . . . . . . . 3–20

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–22

3.5 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

3.6 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26

3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–28

3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–31

Maintenance and Service Guide i

Contents

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Computer For Disassembly . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.7 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.12 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–31

5.13 Power Button Board . . . . . . . . . . . . . . . . . . . . . . . 5–33

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–48

5.16 Wireless Switch Board . . . . . . . . . . . . . . . . . . . . . 5–54

5.17 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57

5.18 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–59

5.19 USB/Magnetic Board . . . . . . . . . . . . . . . . . . . . . . 5–61

5.20 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–63

5.21 Top Cover Support Trim. . . . . . . . . . . . . . . . . . . . 5–66

5.22 Display Lid Switch Module . . . . . . . . . . . . . . . . . 5–69

ii Maintenance and Service Guide

5.23 Power Connector Assembly . . . . . . . . . . . . . . . . . 5–71

5.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–75

5.25 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–80

5.26 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–85

6 Specifications

AScrew Listing

B Backup and Recovery

C Display Component Recycling

D Connector Pin Assignments

E Power Cord Set Requirements

Index

Contents

Maintenance and Service Guide iii

Contents

iv Maintenance and Service Guide

Product Description

The HP Pavilion dv9000 Notebook PC offers advanced modularity, Intel® Core™ Duo processors, and extensive multimedia support.

HP Pavilion dv9000 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Fe a t ur es

■ The following processors are available, varying by

computer model:

❏ Intel Core Duo T7200 (2.00-GHz)

❏ Intel Core Duo T5600 (1.83-GHz)

❏ Intel Core Duo T5500 (1.66-GHz)

❏ Intel Core Duo T5300 (1.73-GHz)

❏ Intel Core Duo T5200 (1.66-GHz)

❏ Intel Core Duo T2250 (1.66-GHz)

❏ Intel Core Duo T2350 (1.86-GHz)

❏ Intel Core Duo T2300E (1.66-GHz)

❏ Intel Pentium Dual-Core T2080 (1.73-GHz)

❏ AMD Turion TL-64 2.2-GHz

❏ AMD Turion TL-60 2.0-GHz

❏ AMD Turion TL-58 1.9-GHz

❏ AMD Turion TL-56 1.8-GHz

❏ AMD Athlon 64 TK-53 (1.7-GHz)

■ The following displays are available, varying by

computer model:

❏ 17.0-inch WSXGA+ BrightView (1680 × 1050) TFT

display with over 16.7 million colors

❏ 17.0-inch WXGA+ BrightView (1440 × 900) TFT display

with over 16.7 million colors

■ 200-, 160-, 120-, 100-, or 80-GB high-capacity hard drive,

varying by computer model

■ 512-MB DDR synchronous DRAM (SDRAM) at 667 MHz,

expandable to 2.0 GB

■ Microsoft® Windows Vista™ Business, Windows Vista

Home Basic, and Windows® XP Professional

■ Full-size Windows keyboard with numeric keypad

1–2 Maintenance and Service Guide

Product Description

■ TouchPad pointing device with on/off button and dedicated

two-way scroll zone

■ Integrated 10/100/1000 Gigabit Ethernet local area network

(LAN) network interface card (NIC) with RJ-45 jack, varying by computer model

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini Card IEEE 802.11a/b/g

and 802.11b/g WLAN devices

■ Support for ExpressCard

■ External 90-watt AC adapter with 3-wire power cord

■ 8-cell Li-Ion battery

■ Stereo speakers with volume control buttons

■ Integrated 1.3-megapixel camera

■ Integrated microphones (select models only)

■ Support for the following optical drives:

❏ DVD±RW/R and CD-RW Double-Layer Combo Drive

with LightScribe

❏ DVD±RW/R and CD-RW Double-Layer Combo Drive

■ Connectors:

❏ Audio-in (microphone)

❏ Audio-out (headphone, 2)

❏ Consumer infrared lens

❏ Expansion port 3

❏ ExpressCard

❏ External monitor

❏ IEEE 1394a digital

❏ Digital Media Slot

❏ Power

❏ RJ-11 (modem)

❏ RJ-45 (network)

Maintenance and Service Guide 1–3

Product Description

❏ S-Video-out

❏ Universal Serial Bus (USB) v. 2.0 (4 ports)

1.2 Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer For Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.7, “RTC Battery,” for more information).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any batteries at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1. 3 Powe r M a n a g e m e n t

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1. 4 E x t e r n a l C o m p o n e n t s

The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

Table 1-1

Front Components

Item Component Function

1 Power light On: The computer is on.

Blinking: The computer is in standby. Off: The computer is off or in hibernation.

2 Battery light On: A battery is charging.

Blinking: A battery that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking rapidly.

Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition.

1–6 Maintenance and Service Guide

Product Description

Table 1-1

Front Components (Continued)

Item Component Function

3 Drive light Blinking: The hard drive or optical drive is

being accessed.

4 Wireless switch Turns the wireless feature on or off, but

does not create a wireless connection.

A wireless network must be set up in

✎

order to establish a wireless connection.

5 Wireless light Blue: An integrated wireless device, such

as a wireless local area network (LAN) device and/or a Bluetooth® device, is turned on.

Amber: All wireless devices are turned off.

6 Consumer infrared

lens (select models only)

7 Audio-in

(microphone) jack

8 Audio-out

(headphone) jack

Audio-out (headphone) S/PDIF jack

9 Display lid latch Opens the computer.

Maintenance and Service Guide 1–7

Receives a signal from the HP Remote Control.

Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

Provides enhanced audio performance, including surround sound and other high-end audio output.

Product Description

The external components on the left side of the computer are shown below and described in Table 1-2.

Left-Side Components

Table 1-2

Left-Side Components

Item Component Function

1 Security cable slot Attaches an optional security cable to the

computer.

The security cable is designed to act

✎

as a deterrent, but it may not prevent the computer from being mishandled or stolen.

2 S-Video-out jack Connects an optional S-Video device such

as a television, VCR, camcorder, overhead projector, or video capture card.

3 External monitor port Connects an external VGA monitor or

projector.

1–8 Maintenance and Service Guide

Product Description

Table 1-2

Left-Side Components (Continued)

Item Component Function

4 Expansion port 3 Connects the computer to an optional

expansion product.

The computer has only one

✎

expansion port. The term expansion port 3 describes the type of

expansion port.

5 RJ-45 (network) jack Connects a network cable.

The RJ-45 (network) jack provides

✎

Gigabit Ethernet functionality.

6 RJ-11 (modem) jack Connects a modem cable.

7 HDMI port

(select models only)

Connects an optional audio or video device such as a high-definition television, set-top box, DVD player, or any compatible digital or audio device.

8 USB ports (2) Connect optional USB devices.

9 1394 port Connects an optional IEEE 1394 or 1394a

device, such as a camcorder.

10 Digital Media Slot light On: A digital card is being accessed.

11 Digital Media Slot Supports the following optional digital card

formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Secure Digital Input/Output (SD I/O), Memory Stick (MS), Memory Stick Pro (MSP), xDPicture Card (XD), xD-Picture Card (XD) Type M.

Maintenance and Service Guide 1–9

Product Description

The external components on the right side of the computer are shown below and described in Table 1-3.

Right-Side Components

1–10 Maintenance and Service Guide

Product Description

Table 1-3

Right-Side Components

Item Component Function

1 USB ports (2) Connect optional USB devices.

2 ExpressCard slot Supports optional ExpressCard/54 cards.

3 Optical drive Reads an optical disc.

4 Power connector Connects an AC adapter.

Maintenance and Service Guide 1–11

Product Description

The computer keyboard components are shown below and described in Table 1-4.

Keyboard Components

1–12 Maintenance and Service Guide

Product Description

Table 1- 4

Keyboard Components

Item Component Function

1 Function keys Execute frequently used system functions

when pressed in combination with the fn key.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 fn

4 Windows logo key Displays the Microsoft Windows Start

5 Windows

6 Arrow keys Move the cursor around the screen.

7 Numeric keypad keys Can be used like the keys on an external

8 num lock key Enables numeric lock, turns on the

key Executes frequently used system

functions when pressed in combination with a function key or the esc key.

menu.

Displays a shortcut menu for items

applications key

beneath the pointer.

numeric keypad.

embedded numeric keypad, and turns on the num lock light.

Maintenance and Service Guide 1–13

Product Description

The computer top components are shown below and described in Table 1-5.

Top Components, Part 1

1–14 Maintenance and Service Guide

Product Description

Table 1-5

Top Components, Part 1

Item Component Function

1 Integrated camera

(select models only)

2 Internal microphones

(2, select models only)

3 Speakers (2) Produce sound.

4 Power button When the computer is

5 Caps lock light On: Caps lock is on.

6 Volume mute button Mutes and restores speaker sound.

Records video and captures still photos.

Record sound.

A microphone icon next to each

✎

microphone opening indicates that the computer has internal microphones.

■ Off, press to turn on the computer.

■ On, press to enter hibernation.

■ In standby, briefly press to exit standby.

■ In hibernation, briefly press to

exit hibernation.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures cannot be used, press and hold the power button for at least 5 seconds to turn off the computer.

7 Volume scroll zone Adjusts speaker volume. Slide your finger

to the left to decrease volume and to the right to increase volume. You can also tap the minus sign on the scroll zone to decrease volume, or tap the plus sign on the scroll zone to increase volume.

8 Num lock light On: Num lock is on.

Maintenance and Service Guide 1–15

Product Description

The computer top components are shown below and described in Table 1-6.

Top Components, Part 2

1–16 Maintenance and Service Guide

Product Description

Table 1-6

Top Components, Part 2

Item Component Function

1 Media button If QuickPlay is not installed and the

computer is

■ On, opens the music program or Media menu, which allows you to select a multimedia program.

■ Off, does not function.

■ In standby, resumes from standby into

Windows.

If QuickPlay is installed and the computer is

■ On, opens the music program or Media menu, which allows you to select a multimedia program.

■ Off, opens the music program or the Media menu, which allows you to select a multimedia program.

■ In standby, resumes from standby into Windows.

The media button does not affect the

✎

procedure for restoring from hibernation.

2 DVD button When the computer is

On, opens the default DVD program

✎

to start a DVD in the optical drive.

Off, opens QuickPlay to start a DVD

✎

in the optical drive. If the QuickPlay software is not installed, the DVD button starts in Windows.

In hibernation, opens QuickPlay to

✎

start a DVD in the optical drive. If QuickPlay is not installed, the computer resumes from hibernation.

Maintenance and Service Guide 1–17

Product Description

Table 1-6

Top Components, Part 2 (Continued)

Item Component Function

3 Previous/rewind

button

4 Play/pause button When a disc is in the optical drive and is

When a disc is playing in the optical drive:

■ Plays the previous track or chapter, when pressed once.

■ Rewinds when pressed with the fn key.

■ Not playing, plays the disc.

■ Playing, pauses the disc.

5 Next/fast forward

button

6 Stop button When a disc is playing in the optical drive,

When a disc is playing in the optical drive:

■ Play the next track or chapter, when pressed once.

■ Fast forwards when pressed with the fn key.

stops the current disc activity.

1–18 Maintenance and Service Guide

Product Description

The computer TouchPad components are shown below and described in Table 1-7.

TouchPad Components

Table 1-7

Touchpad Components

Item Component Function

1 TouchPad light Blue: TouchPad is enabled.

Amber: TouchPad is disabled.

2 TouchPad Moves the pointer and selects or activates

items on the screen.

3 Left and right

TouchPad buttons

4 TouchPad on/off

button

5 TouchPad vertical

scroll zone

Maintenance and Service Guide 1–19

Function like the left and right buttons on an external mouse.

Enables/disables the TouchPad.

Allows you to scroll up or down.

Product Description

The external components on the bottom of the computer are shown below and described in Table 1-8.

Bottom Components

Table 1- 8

Bottom Components

Item Component Function

1 Battery bay Holds the battery.

2 Battery release latch Releases the battery from the

battery bay.

1–20 Maintenance and Service Guide

Product Description

Table 1- 8

Bottom Components (Continued)

Item Component Function

3 Optical drive Reads an optical disc.

4 Secondary hard drive bay Holds an optional secondary hard drive.

Primary hard drive bay Hold the primary hard drive.

5 Vents (6) Enable airflow to cool internal

components.

The computer fan starts up

✎

automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

6 Memory module

compartment

Contains the memory module slots, the Mini Card slot, and the RTC battery.

Maintenance and Service Guide 1–21

Product Description

1. 5 D e s i g n ove r v i ew

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ AMD Mobile Turion and Mobile AMD Athlon processors

■ Audio

■ Display

■ ExpressCard

■ Fan

■ Hard drive

■ Intel Core Duo processors

■ Keyboard and TouchPad

■ Memory module

■ Mini Card module

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

1–22 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Setup Utility in Windows XP

The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working or will not load.

The utility reports information about the computer and provides settings for startup, security, and other preferences.

1. Turn on or restart the computer in Windows.

2. Before Windows opens and while the “Press <F10> to enter setup” prompt is displayed in the lower-left corner of the screen, press

f10.

Using the Setup Utility

Changing the Language of the Setup Utility

The following procedure explains how to change the language of the Setup Utility. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2.

Maintenance and Service Guide 2–1

Troubleshooting

1. To open the Setup Utility, turn on or restart the computer in Windows, and then press to enter setup,” is displayed in the lower-left corner of the screen.

2. Use the arrow keys to select System Configuration > Language, and then press

f10 while the prompt, “Press <F10>

enter.

3. Press

f5 or f6 (or use the arrow keys) to select a language, and

then press

enter to select a language.

4. When a confirmation prompt with your preference selected is displayed, press

enter to save your preference.

5. To set your preferences and exit the Setup Utility, press and then follow the instructions on the screen.

Your preferences go into effect when the computer restarts in Windows.

Navigating and Selecting in the Setup Utility

Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke.

■ To choose a menu or a menu item, use the arrow keys.

■ To choose an item in a drop-down list or to toggle a field,

for example an Enable/Disable field, use either the arrow keys or

■ To select an item, press enter.

■ To close a text box or return to the menu display, press f1.

■ To display additional navigation and selection information

while the Setup Utility is open, press

f5 or f6.

f1.

f10

Displaying System Information

The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2.

2–2 Maintenance and Service Guide

Troubleshooting

1. To start the Setup Utility, turn on or restart the computer in Windows, and then press to enter setup,” is displayed in the lower-left corner of the screen.

2. Access the system information by using the Main menu.

3. To close the Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press

enter. (The computer restarts in Windows.)

f10 while the prompt, “Press <F10>

Restoring Default Settings in the Setup Utility

The following procedure explains how to restore the Setup Utility default settings. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2.

1. To start the Setup Utility, turn on or restart the computer in Windows, and then press to enter setup,” is displayed in the lower-left corner of the screen.

2. Select Exit > Load Setup Defaults, and then press

f10 while the prompt, “Press <F10>

f10.

3. When the Setup Confirmation is displayed, press your preferences.

4. To set your preferences and exit the Setup Utility, press and then follow the instructions on the screen.

The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts.

Your password, security, and language settings are not changed

✎

when you restore the factory default settings.

Maintenance and Service Guide 2–3

enter to save

f10,

Troubleshooting

Using Advanced Setup Utility Features

This guide describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to the Help and Support Center, which is accessible only when the computer is in Windows.

The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences.

The “<F12> to boot from LAN” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt for a Network Service Boot.

The “Press <ESC> to change boot order” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt to change the boot order.

Closing the Setup Utility

You can close the Setup Utility with or without saving changes.

■ To close the Setup Utility and save your changes from the

current session, use either of the following procedures:

❏ Press f10, and then follow the instructions on the screen.

– or –

❏ If the Setup Utility menus are not visible, press esc to

return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press

When you use the

f10 procedure, you are offered an option

enter.

to return to the Setup Utility. When you use the Exit Saving Changes procedure, the Setup Utility closes when you press

2–4 Maintenance and Service Guide

enter.

■ To close the Setup Utility without saving your changes from

the current session:

If the Setup Utility menus are not visible, press to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press

After the Setup Utility closes, the computer restarts in Windows.

Setup Utility Menus

The menu tables in this section provide an overview of Setup Utility options.

Some of the Setup Utility menu listed in this chapter may not

✎

be supported by your computer.

Main Menu

Troubleshooting

esc to return

enter.

Table 2- 1

Main Menu

Select To Do This

System Information

Maintenance and Service Guide 2–5

■ View and change the system time and date.

■ View identification information about the

computer.

■ View specification information about the

processor, memory size, system BIOS, and keyboard controller version (select models only).

Troubleshooting

Security Menu

Table 2- 2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an administrator

password.

Power-on password Enter, change, or delete a power-on password.

System Configuration Menu

Table 2- 3

System Configuration Menu

Select To Do This

Language Support Change the Setup Utility language.

Embedded WLAN Device Radio

Embedded Bluetooth Device (select models only)

Enable/disable an embedded wireless LAN device.

Enable/disable an embedded Bluetooth device (select models only).

Enhanced SATA support (select models only)

2–6 Maintenance and Service Guide

Enable/disable enhanced SATA mode.

Table 2- 3

System Configuration Menu (Continued)

Select To Do This

Boot Options Set the following boot options:

■ f10 and f12 Delay (sec.)—Set the delay for the

f10 and f12 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20).

■ CD-ROM boot—Enable/disable boot from

CD-ROM.

■ Floppy boot—Enable/disable boot from Floppy.

■ Internal Network Adapter boot—Enable/disable

boot from Internal Network Adapter.

■ Boot Order—Set the boot order for:

❐ USB Floppy ❐ ATAPI CD/DVD ROM Drive ❐ Hard drive ❐ USB Diskette on Key ❐ USB Hard drive ❐ Network adapter

Troubleshooting

Diagnostics Menu

Table 2- 4

Diagnostics Menu

Select To Do This

Hard Disk Self Test Run a comprehensive self-test on the hard drive.

Maintenance and Service Guide 2–7

Troubleshooting

2.2 Setup Utility in Windows Vista

The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working or will not load.

The fingerprint reader (select models only) does not work

✎

when accessing the Setup Utility.

The utility reports information about the computer and provides settings for startup, security, and other preferences.

To start the Setup Utility:

1. Turn on or restart the computer.

2. Before Windows opens and while “Press <F10> to enter setup” is displayed in the lower-left corner of the screen,

f10.

press

Using the Setup Utility

Changing the Language of the Setup Utility

The following procedure explains how to change the language of the Setup Utility. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2.

1. To start the Setup Utility, turn on or restart the computer, and then press in the lower-left corner of the screen.

2. Use the arrow keys to select System Configuration > Language, and then press

3. Press then press

4. When a confirmation prompt with your preference selected is displayed, press

2–8 Maintenance and Service Guide

f10 while “Press <F10> to enter setup” is displayed

enter.

f5 or f6 (or use the arrow keys) to select a language, and

enter to select a language.

enter to save your preference.

Troubleshooting

5. To set your preferences and exit the Setup Utility, press f10 and then follow the instructions on the screen.

Your preferences go into effect when the computer restarts in Windows.

Navigating and Selecting in the Setup Utility

Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke.

■ To choose a menu or a menu item, use the arrow keys.

■ To choose an item in a drop-down list or to toggle a field,

for example an Enable/Disable field, use either the arrow keys or

■ To select an item, press enter.

■ To close a text box or return to the menu display, press esc.

■ To display additional navigation and selection information

while the Setup Utility is open, press

f5 or f6.

f1.

Displaying System Information

The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2.

1. To start the Setup Utility, turn on or restart the computer, and then press

f10 while “Press <F10> to enter setup” is displayed

in the lower-left corner of the screen.

2. Access the system information by using the Main menu.

3. To exit the Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press

Maintenance and Service Guide 2–9

enter. (The computer restarts in Windows.)

Troubleshooting

Restoring Default Settings in the Setup Utility

The following procedure explains how to restore the Setup Utility default settings. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2.

1. To start the Setup Utility, turn on or restart the computer, and then press in the lower-left corner of the screen.

f10 while “Press <F10> to enter setup” is displayed

2. Select Exit > Load Setup Defaults, and then press

3. When the Setup Confirmation is displayed, press your preferences.

4. To set your preferences and exit the Setup Utility, press and then follow the instructions on the screen.

The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts.

Your password, security, and language settings are not changed

✎

when you restore the factory default settings.

Using Advanced Setup Utility Features

This guide describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to Help and Support, which is accessible only when the computer is in Windows.

The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences.

The “<F12> to boot from LAN” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows is the prompt for a Network Service Boot.

enter.

enter to save

f10,

2–10 Maintenance and Service Guide

The “Press <ESC> to change boot order” message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows is the prompt to change the boot order.

Closing the Setup Utility

You can close the Setup Utility with or without saving changes.

■ To close the Setup Utility and save your changes from the

current session, use either of the following procedures:

❏ Press f10, and then follow the instructions on the screen.

– or –

❏ If the Setup Utility menus are not visible, press esc to

return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press

Troubleshooting

enter.

When you use the to return to the Setup Utility. When you use the Exit Saving Changes procedure, the Setup Utility closes when you press

■ To close the Setup Utility without saving your changes from

the current session:

If the Setup Utility menus are not visible, press to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press

After the Setup Utility closes, the computer restarts in Windows.

enter.

f10 procedure, you are offered an option

esc to return

enter.

Setup Utility Menus

The menu tables in this section provide an overview of Setup Utility options.

Some of the Setup Utility menu listed in this chapter may not

✎

be supported by your computer.

Maintenance and Service Guide 2–11

Troubleshooting

Main Menu

Table 2-1

Main Menu

Select To Do This

System Information

■ View and change the system time and date.

■ View identification information about the

computer.

■ View specification information about the

processor, memory size, system BIOS, and keyboard controller version (select models only).

Security Menu

Table 2- 2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an administrator

password.

Power-on password Enter, change, or delete a power-on password.

System Configuration Menu

Table 2- 3

System Configuration Menu

Select To Do This

Language Support Change the Setup Utility language.

Enhanced SATA support (select models only)

2–12 Maintenance and Service Guide

Enable/disable enhanced SATA mode.

Table 2- 3

System Configuration Menu

Select To Do This

Boot Options Set the following boot options:

■ f10 and f12 Delay (sec.)—Set the delay for the

f10 and f12 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20).

■ CD-ROM boot—Enable/disable boot from

CD-ROM.

■ Floppy boot—Enable/disable boot from Floppy.

■ Internal Network Adapter boot—Enable/disable

boot from Internal Network Adapter.

■ Boot Order—Set the boot order for:

❐ USB Floppy ❐ ATAPI CD/DVD ROM Drive ❐ Hard drive ❐ USB Diskette on Key ❐ USB Hard drive ❐ Network adapter

Button Sound (select models only)

Enable/disable the Quick Launch Button tapping sound.

Troubleshooting

Video memory up to

Select the amount of video memory.

(select models only)

Maintenance and Service Guide 2–13

Troubleshooting

Diagnostics Menu

Table 2- 4

Diagnostics Menu

Select To Do This

Hard Disk Self Test Run a comprehensive self-test on the hard drive.

On models with two hard drives, this menu

✎

option is called the Primary Hard Disk Self Test.

Secondary Hard Disk Self Test (select models only)

Run a comprehensive self-test on a secondary hard drive.

2–14 Maintenance and Service Guide

Troubleshooting

2.3 Troubleshooting Flowcharts

Table 2-5

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

Maintenance and Service Guide 2–15

Troubleshooting

Table 2-5

Troubleshooting Flowcharts Overview (Continued)

Flowchart Description

2.14 “Flowchart 2.14—No OS Loading, Optical Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

2–16 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Go to Is there power?

Beeps,

LEDs, or error

messages?

Is there video?

(no boot)

Is the OS

loading?

Is there

sound?

“Flowchart

2.2—No Power, Par t 1.”

Check

LED board,

speaker

connections.

Go to

“Flowchart

2.6—No Video, Par t 1.”

Go to

“Flowchart

2.9—No Operating System (OS)

Loading.”

Go to

“Flowchart

2.15—No Audio, Par t 1.”

All drives working?

Keyboard/

pointing

device

working?

Connecting

to network

or modem?

End

Troubleshooting

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Go to

“Flowchart

2.18—Nonfunc-

tioning Keyboard”

or “Flowchart

2.19—Nonfunctioning Pointing

Device.”

Go to

“Flowchart

2.20—No

Network/Modem

Connection.”

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

docking device

(if applicable).

Power up

on battery

power?

Power up

on AC

power?

Reset

power.*

Power up

on battery

power?

Reset

power.*

Power up

on AC power?

Go to

“Flowchart

2.3—No Power, Par t 2.”

Go to

“Flowchart

2.4—No Power, Part 3.”

Power up in

docking device?

1. Reseat the power cables in the docking device and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

in docking

device?

*NOTES

1. On select models, there is a separate reset button.

2. On select models, the computer can be reset using the standby switch and either the lid switch or the main power switch.

Go to

“Flowchart

2.8—Nonfunctioning Docking Device (if

applicable).”

2–18 Maintenance and Service Guide

Flowchart 2.3—No Power, Part 2

Continued from

“Flowchart

2.2—No Power, Par t 1.”

Visually check for

debris in battery

socket and clean

if necessary.

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another computer,

or replacing it.

Done

Power on?

Replace

power supply

(if applicable).

Go to

Done

Power on?

“Flowchart

2.4—No Power, Part 3.”

Done

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart

2.3—No Power, Part 2.”

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in computer and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

External

Try different

outlet.

Internal or

external AC

adapter?

Internal

Go to

“Flowchart

2.5—No Power, Part 4.”

Replace external

AC adapter.

Power on?

Done

2–20 Maintenance and Service Guide

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart

2.4—No Power, Part 3.”

Open

computer.

Troubleshooting

computer and

Loose or

damaged

parts?

retest.

Power on?

Done

Reseat loose

components and

boards and

replace damaged

items.

Replace the following items (if applicable). Check computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent shorting out among components.

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Docking Device

Stand-alone

or docking

device?

Go to

“Flowchart

2.7—No Video, Par t 2.”

*NOTE: To change from internal to external display, use the hotkey combination.

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK? Done

Replace the following one at a time. Test after each replacement.

1. Cable between computer and computer display (if applicable)

2. Display

3. System board

Tr y another display.

Internal and

external

video OK?

Replace

system

board.

Done

2–22 Maintenance and Service Guide

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart

2.6—No Video, Par t 1.”

Remove

computer from

docking device,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

Check that computer is properly

seated in docking device,

for bent pins on cable,

and for monitor connection.

Video OK?

Adjust external

monitor display.

Go to “A” in

“Flowchart

2.6—No Video, Par t 1.”

Done

Check brightness

of external

monitor.

Video OK?

Try another

external monitor.

Internal

and external

video OK?

Go to

“Flowchart

2.8—Nonfunctioning Docking Device (if

applicable).”

Done

Maintenance and Service Guide 2–23

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device (if applicable)

Nonfunctioning

docking device.

Reseat power

cord in docking

device and

power outlet.

Check voltage

setting on docking

device.

Reset monitor

cable connector at

docking device.

Docking

device

operating?

Remove computer,

replace docking

device.

Reinstall

computer into

docking device.

Docking

device

operating?

Done

Test replacement

docking device with

new computer.

Done

2–24 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in docking

device and

power outlet.

No OS loading from hard drive,

go to

“Flowchart 2.10—No OS Loading,

Hard Drive, Part 1.”

No OS loading from diskette drive,

go to

“Flowchart 2.13—No OS Loading,

Diskette Drive.”

No OS loading from optical drive,

go to

“Flowchart 2.14—No OS Loading,

Optical Drive.”

go to

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

No OS loading from network,

“Flowchart 2.20—No Network/Modem

Connection.”

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

Reseat

external

hard drive.

OS loading?

Boot

from

CD?

Check the Setup utility for correct

booting order.

Boot from

hard drive?

Done

Go to

“Flowchart

2.11—No OS Loading,

Hard Drive, Part 2.”

Done

Boot

from

diskette?

Change boot priority through the Setup Utility

and reboot.

Go to

“Flowchart

2.13—No OS Loading,

Diskette Drive.”

Boot from

hard drive?

2.17—Nonfunctioning

Go to

“Flowchart

Device.”

2–26 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2

Continued from

“Flowchart

2.10—No OS Loading,

Hard Drive, Part 1.”

Disc or

diskette in

drive?

Remove disc or

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Done

from diskette

Boot from

hard drive?

Boot

drive?

Diskette Drive.”

Done

Go to

“Flowchart

2.13—No OS Loading,

Hard drive

partitioned?

Hard drive

formatted?

Create partition, and then format

hard drive to

bootable

C:\ prompt.

Format hard drive

and bring to

a bootable

C:\ prompt.

Computer

booted?

Load OS using

Operating System disc

(if applicable).

Hard drive

accessible?

Done

Go to

“Flowchart

2.12—No OS Loading,

Hard Drive, Part 3.”

Maintenance and Service Guide 2–27

Go to

“Flowchart

2.12—No OS Loading,

Hard Drive, Part 3.”

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Continued from

“Flowchart

2.11—No OS Loading,

Hard Drive, Part 2.”

System

files on hard

drive?

Install OS

and reboot.

Virus

hard drive?

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Clean virus.

loading from

hard drive?

Done

Diagnostics on

disc or diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–28 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive

OS not loading

from

diskette drive.

Reseat

diskette drive.

loading?

Done

Install bootable

diskette and

reboot computer.

Nonsystem

disk message?

Bootable

diskette in drive?

Boot

from another

device?

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Diskette

drive enabled

in the Setup

utility?

Enable drive

and cold boot

computer.

Reset the computer.

Is diskette

drive boot

order

correct?

Refer to

Section 1.2, “Resetting the Computer,”

instructions.

for

Check diskette

for system files.

Try different

diskette.

Nonsystem

disk error?

loading?

Replace the following components individually, retesting after each replacement:

■ Diskette drive

■ System board

Done

Change boot priority using

the Setup Utility.

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Maintenance and Service Guide 2–29

Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive

loading from

CD-ROM or

DVD-ROM drive.

Boots from

CD or DVD?

Reseat

No OS

drive.

bootable disc.

Disc

in drive?

Install

Bootable

disc in drive?

Try another

bootable disc.

Install bootable

disc and

reboot

computer.

Done

Boots from

CD or DVD?

Done

Go to

“Flowchart

Device.”

Booting

from another

device?

2.17—Nonfunctioning

Reset the computer.

Booting

order

correct?

Correct boot

order using

the Setup Utility.

Refer to

Section 1.2, “Resetting the Computer,”

instructions.

for

Go to

“Flowchart

2.17—Nonfunctioning Device.”

2–30 Maintenance and Service Guide

Flowchart 2.15—No Audio, Part 1

Tur n u p a u d i o

No audio.

internally or

externally.

Audio? Done

Troubleshooting

Computer in

docking device

(if applicable)?

Undock

Internal

audio?

Go to

“Flowchart

2.16—No Audio, Part 2.”

Go to

“Flowchart

2.16—No Audio, Par t 2.”

Replace the

docking device.

Go to

“Flowchart

2.17—Nonfunctioning Device.”

Audio? Done

Maintenance and Service Guide 2–31

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart

2.15—No Audio, Par t 1.”

Audio driver in OS configured?

Correct

drivers for

application?

Connect to

external

speaker.

Reload

audio drivers.

Load drivers and set configuration

in OS.

Replace audio

board and

Audio?

speaker connections in computer

(if applicable).

Audio? Done

Replace the following components individually, retesting after each replacement:

■ Internal speakers

■ Audio board (if applicable)

2–32 Maintenance and Service Guide

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

device.

Reseat device.

Unplug the nonfunctioning device from the computer and inspect cables and plugs for bent or broken pins

Clear

CMOS.

Reattach device.

Close computer,

plug in power,

and reboot.

or other damage.

Any physical

device detected?

Replace hard drive.

Operating System

Troubleshooting

Fix or

replace

broken item.

Go to

“Flowchart

2.9—No

(OS) Loading.”

Device

boots

properly?

Done

Replace NIC.

If integrated NIC,

replace system

board.

Replace diskette

drive.

Maintenance and Service Guide 2–33

Device

boots

properly?

Done

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect computer

to good external

keyboard.

Reseat internal

connector

(if applicable).

External

device

works?

keyboard

Replace

system

board.

Keyboard operating properly?

Replace internal

keyboard or

cable.

Keyboard

Done Done

operating properly?

Replace

system

board.

2–34 Maintenance and Service Guide

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect computer

to good external pointing device.

External

device

works?

Reseat internal pointing device

connector

(if applicable).

Replace

system

board.

Pointing device

operating properly?

Replace internal

pointing device

or cable.

Done Done

Pointing device

operating properly?

Replace

system

board.

Maintenance and Service Guide 2–35

Troubleshooting

Flowchart 2.20—No Network/Modem Connection

No network

or modem

connection.

Network

or modem jack

active?

Digital

line?

Replace jack

or have jack

activated.

Connect

to nondigital

line.

Done

Disconnect all

the computer

NIC/modem

configured

in OS?

power from

and open.

Reload

drivers and

reconfigure.

Network

or modem

connection

working?

Replace

NIC/modem

(if applicable).

Reseat NIC/modem

(if applicable).

Network

or modem

connection

working?

Done

Replace

system

board.

2–36 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer.

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Computer Major Components

Computer Major Components

3–2 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components

Spare Part

Item Description

1 Display assemblies (include wireless antenna transceivers

and cables)

For use with full-featured computer models (includes camera, camera cable, and microphones):

17.0-inch, WXGA+, TFT Dual Lamp with BrightView

17.0-inch, SXGA+, TFT Single Lamp with BrightView

17.0-inch, WXGA+, TFT Single Lamp with BrightView

For use with de-featured computer models (includes microphones):

Number

432948-001 432947-001 432946-001

17.0-inch, WXGA+, TFT Dual Lamp with BrightView

17.0-inch, SXGA+, TFT Single Lamp with BrightView

17.0-inch, WXGA+, TFT Single Lamp with BrightView

Refer to Section 3.3, “Display Assembly Components,” for

✎

display assembly internal component spare part number information.

2 Switch cover (includes LED board and cable)

For model dv9200 For model dv9200 (EMEA only) For model dv9000

3 Power button board (includes power button

board cable)

4 Speaker assembly 432994-001

432951-001 432950-001 432949-001

438319-001 442920-001 432979-001

432987-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Computer Major Components

3–4 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components (Continued)

Spare Part

Item Description

5 Keyboards

For use in the following countries and regions:

Belgium Denmark,

Finland, Norway,

and Sweden France French Canada Germany Greece Israel Italy Japan

441541-A41 441541-DH1

441541-051 441541-121 441541-041 441541-151 441541-BB1 441541-061 441541-291

Latin America Netherlands Portugal Russia Saudi Arabia Spain Switzerland Thailand Tu rk ey United Kingdom United States

Number

441541-161 441541-B31 441541-131 441541-251 441541-171 441541-071 441541-111 441541-281 441541-141 441541-031 441541-001

6 Display lid switch module (includes display lid

switch module cable)

7 Top cover support trim 432978-001

8 Top cover (includes TouchPad and TouchPad cable)

For model dv9200 For model dv9000

Plastics Kit 432981-001

9a 9b 9c

Maintenance and Service Guide 3–5

ExpressCard slot bezel Left hard drive cover (includes 2 captive screws, secured by C-clips) Memory module compartment cover (includes 2 captive screws,

secured by C-clips) Right hard drive cover (includes 2 captive screws, secured by

C-clips)

432993-001

442919-001 432977-001

Illustrated Parts Catalog

Computer Major Components

3–6 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components (Continued)

Spare Part

Item Description

Number

10 Wireless switch board (includes wireless switch

board cable)

11 Audio board (includes audio board cable and

infrared lens)

For model dv9200 For model dv9000

12 Bluetooth module (includes Bluetooth

module cable)

13 USB/magnetic board (includes USB/magnetic

board cable)

For model dv9200 For model dv9000

14 System boards

For use only with computer models using Intel processors:

G73 (includes 512 MB of video RAM) G73M (includes 256 MB of video RAM) G73 (includes 512 MB of video RAM) -

for Germany only G73 (includes 256 MB of video RAM) -

for Germany only

For use only with computer models using AMD

processors

432991-001

438369-001 432986-001

412766-002

438370-001 432990-001

434660-001 434659-001 441620-001

445178-001

444002-001

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Computer Major Components

3–8 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components (Continued)

Spare Part

Item Description

15 Processors (include thermal pad)

Intel Core Duo T7200 (2.00-GHz) Intel Core Duo T5600 (1.83-GHz) Intel Core Duo T5500 (1.66-GHz) - dv9200 models Intel Core Duo T5300 (1.73-GHz) - dv9200 models Intel Core Duo T5200 (1.66-GHz) - dv9200 models Intel Core Duo T2250 (1.73-GHz) - dv9200 models Intel Core Duo T2350 (1.86-GHz) Intel Pentium Dual-Core T2080 (1.73-GHz)

Number

434730-001 434731-011 436157-001 446814-001 436900-001 430897-001 441762-001 446812-001

AMD Turion TL-64 (2.2-GHz) AMD Turion TL-60 (2.0-GHz) AMD Turion TL-58 (1.9-GHz) AMD Turion TL-56 (1.8-GHz) AMD Athlon 64 TK-53 (1.7-GHz)

Processor bracket 7.9 (not illustrated), for use with the following processors: 434730-001 434731-001 436157-001 436900-001 446814-001

Processor bracket 8.1 (not illustrated), for use with the following processors: 430897-001, 446812-001, 441762-001

16 Fan/heat sink assemblies

For use with models using Intel processors 434678-001

For use with models using AMD processors 438606-001

17 ExpressCard assembly 432988-001

18 Optical drive connector board 432992-001

19 USB board (includes USB board cable) 432989-001

20 Power connector bracket 432985-001

Maintenance and Service Guide 3–9

441535-001 436257-001 448561-001 431373-001 451013-001

450370-001

450371-001

Illustrated Parts Catalog

Computer Major Components

3–10 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components (Continued)

Spare Part

Item Description

21 Base enclosures (include wireless switch actuator

and power connector)

For use only with computer models using Intel processors

Number

436364-001

For use only with computer models using AMD processors

22 Batteries

8-cell, 4.4-Ahr for use only with computer models using AMD processors

8-cell, 2.2-Ahr

23 Hard drives (include bracket and connector)

For use only with computer models using Intel processors:

100-GB (5400-rpm) 100-GB (7200-rpm)

For use with all computer models: 200-GB (4200-rpm) 160-GB (5400-rpm) 120-GB (5400-rpm) 100-GB (7200-rpm) 80-GB (5400-rpm)

For use with models using AMD processors: 120-MB (7200-rpm) 458116-001

Hard Drive Bracket Kit (includes the hard drive bracket and screws; not illustrated)

24 RTC battery (includes 2-sided tape) 431436-001

438605-001

432974-001

434674-001

432997-001 434662-001

441424-001 438485-001 432998-001 441540-001 432996-001

434106-001

Maintenance and Service Guide 3–11

Illustrated Parts Catalog

Computer Major Components

3–12 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components (Continued)

Spare Part

Item Description

25 Mini Card modules

802.11a/b/g WLAN Mini Card module for use in the countries or regions listed below. These countries and regions are categorized as most of the world1 (MOW1).

Antigua &

Barbuda Argentina Australia Bahamas Barbados Brunei

802.11a/b/g WLAN Mini Card module for use in the countries or regions listed below. These countries and regions are categorized as most of the world2 (MOW2).

Canada Chile Dominican

Republic Guam Guatemala Hong Kong

Panama India Indonesia Malaysia Mexico New Zealand

Number

407674-001

Paraguay Saudi Arabia Ta i wa n The United

States

Vietnam

407674-002

Aruba Austria Azerbaijan Bahrain Belgium Bermuda Bulgaria Cayman

Islands Columbia Croatia Cyprus The Czech

Republic Denmark

Maintenance and Service Guide 3–13

Egypt El Salvador Estonia Finland France Georgia Germany Greece Hungary Iceland Ireland Italy Latvia Lebanon

The Philippines Poland Portugal Romania Russia Serbia and

Montenegro Singapore Slovakia Liechtenstein Lithuania Luxembourg Malta Monaco

The

Netherlands Norway Oman Slovenia South Africa Spain Sri Lanka Sweden Switzerland Tu r ke y The United Kingdom Uzbekistan

Illustrated Parts Catalog

Computer Major Components

3–14 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components (Continued)

Spare Part

Item Description

25 Mini Card modules (Continued)

802.11a/b/g WLAN Mini Card module for use in the countries or regions listed below. These countries and regions are categorized as most of the world2 (MOW2).

Aruba Austria Azerbaijan Bahrain Belgium Bermuda Bulgaria Cayman

Islands Columbia Croatia Cyprus Czech Republic Denmark

802.11a/b/g WLAN Mini Card module for use in the countries or regions listed below. These countries and regions are categorized as the rest of the world (ROW).

China Ecuador Haiti

802.11b/g WLAN Mini Card module for use in Costa Rica, Israel, Kuwait, Thailand, UAE, Ukraine

Egypt El Salvador Estonia Finland France Georgia Germany Greece Hungary Iceland Ireland Italy Latvia Lebanon

Honduras Pakistan Peru

The Philippines Poland Portugal Romania Russia Serbia and

Montenegro Singapore Slovakia Liechtenstein Lithuania Luxembourg Malta Monaco

Qatar South Korea

Number

407674-002

The

Netherlands Norway Oman Slovenia South Africa Spain Sri Lanka Sweden Switzerland Tu r ke y The United Kingdom Uzbekistan

407674-003

Uruguay Venezuela

407674-004

802.11a/b/g WLAN Mini Card module for use only in Japan

Maintenance and Service Guide 3–15

407674-291

Illustrated Parts Catalog

Computer Major Components

3–16 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components (Continued)

Spare Part

Item Description

25 Mini Card modules (Continued)

For use only with models using AMD processors:

Broadcom 802.11b/g WLAN module for use in most of the world

Number

441090-001

Broadcom 802.11b/g WLAN module for use the rest of the world

Broadcom 4311AG 802.11a/b/g WLAN module for use in most of the world

Broadcom 4311AG 802.11a/b/g WLAN module for use in the rest of the world

802.11a/b/g EWC WLAN module for use in most of the world

26 Memory modules, PC-5300, 667-MHz, 1-DIMM

For use only with models using Intel processors:

1024-MB 512-MB

For use only with models using AMD processors:

2048-MB 1024-MB 512-MB

441090-002

441075-001

441075-002

434661-001

434661-002

434742-001 434741-001

448003-001 432970-001 432969-001

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

Computer Major Components

3–18 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components (Continued)

Spare Part

Item Description

27 Optical drives (include bezel)

DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe

DVD±RW/R and CD-RW Double-Layer Combo Drive

DVD/CD-RW Combo Drive

Cable Kit (not illustrated), includes: 434677-001

Audio board cable Bluetooth module cable Display lid switch module cable USB board cable USB/magnetic board cable

Rubber Kit (not illustrated), includes: 432982-001

Number

432973-001

432972-001

434673-001

Rubber feet 2nd hard drive door Rubber hinge Display panel bumpers

Maintenance and Service Guide 3–19

Illustrated Parts Catalog

3.3 Display Assembly Components

Display Assembly Components

Table 3-2

Display Assembly Components

Spare Part Number Information

Spare Part

Item Description

1 Display bezels

For use with Dual Lamp display panels with camera For use with Dual Lamp display panels without camera For use with Single Lamp display panels with camera For use with Single Lamp display panels without camera

3–20 Maintenance and Service Guide

Number

432956-001 436068-001

432955-001 436067-001

Illustrated Parts Catalog

Table 3-2

Display Assembly Components

Spare Part Number Information (Continued)

Item Description

2 Display Hinge Kit (includes left and right display hinges)

For use with Dual Lamp display panels For use with Single Lamp display panels

3 Display inverters

Spare Part Number

432964-001 432963-001

For use with Dual Lamp display panels For use with Single Lamp display panels

4 Camera module 432960-001

5 Display panels

17.0-inch, WXGA+, TFT Dual Lamp display panel with BrightView

17.0-inch, SXGA+, TFT Single Lamp display panel with BrightView

17.0-inch, WXGA+, TFT Single Lamp display panel with BrightView

6 Display hinge covers 432965-001

7 Wireless antenna transceivers and cables 432966-001

8 Microphones 432961-001

9 Display Cable Kit (includes camera cable) 432962-001

10 Display enclosures

For use with Dual Lamp display panels For use with Single Lamp display panel

Display Screw Kit (includes screws and rubber screw covers, not illustrated)

432959-001 431391-001

432954-001

432953-001

432952-001

432958-001 432957-001

432967-001

Maintenance and Service Guide 3–21

Illustrated Parts Catalog

3.4 Mass Storage Devices

Mass Storage Devices

Table 3-3

Mass Storage Devices

Spare Part Number Information

Spare Part

Item Description

1 Hard drives (include bracket and connector)

For use only with computer models using Intel processors:

100-GB (7200-rpm) 100-GB (5400-rpm)

3–22 Maintenance and Service Guide

Number

434662-001 432997-001

Mass Storage Devices

Spare Part Number Information (Continued)

Item Description

For use with all computer models

200-GB (4200-rpm) 160-GB (5400-rpm) 120-GB (5400-rpm) 100-GB (7200-rpm) 80-GB (5400-rpm)

For use with computer models using AMD processors:

120-MB (7200-rpm) 458116-001

1 Hard drives (Continued)

Hard drive Bracket Kit (not illustrated) 434106-001

Hard drive bracket rails (APD only) (not illustrated) 437385-001

Illustrated Parts Catalog

Table 3-3

Spare Part Number

441424-001 438485-001 432998-001 441540-001 432996-001

Hard drive screws (APD only) (not illustrated) 437386-001

Hard drive connector (APD only) (not illustrated) 437387-001

2 Optical drives

DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe

DVD±RW/R and CD-RW Double-Layer Combo Drive DVD/CD-RW Combo Drive

Maintenance and Service Guide 3–23

432973-001

432972-001 434673-001

Illustrated Parts Catalog

3.5 Plastics Kit

Plastics Kit Components

3–24 Maintenance and Service Guide

Spare Part Number Information

Item Description

Plastics Kit 432981-001

Includes: 1 2

ExpressCard slot bezel

Memory module compartment cover (includes 2 captive screws,

secured by C-clips)

Right hard drive cover (includes 2 captive screws, secured by

C-clips)

Left hard drive cover (includes 2 captive screws, secured by C-clips)

Illustrated Parts Catalog

Table 3-4

Plastics Kit

Spare Part Number

Maintenance and Service Guide 3–25

Illustrated Parts Catalog

3.6 Cable Kit

Cable Kit Components

3–26 Maintenance and Service Guide

Spare Part Number Information

Item Description

Cable Kit 434677-001

Includes: 1 2 3 4 5

Audio board cable

Display lid switch module cable

Bluetooth module cable

USB board cable

USB/magnetic board cable

Illustrated Parts Catalog

Table 3-5

Cable Kit

Spare Part Number

Maintenance and Service Guide 3–27

Illustrated Parts Catalog

3.7 Miscellaneous

Table 3-6

Spare Parts: Miscellaneous

Spare Part

Description

AC adapters

HP 90-W PFC AC adapter HP 90-W non-PFC AC adapter

Composite S-Video and audio input cable 407939-001

Analog TV tuner 407941-001

Composite S-Video and audio input cable 407939-001

DVB-T TV tuner 412175-001

DVB-T TV tuner antenna 412176-001

DVB-T TV tuner antenna and antenna adapter 412176-002

Ear bud headset 371693-001

Backpack 405527-001

Number

432309-001 432310-001

HP Remote Control 407313-001

Logo Kit 432984-001

RF input adapter cable 407940-001

USB digital drive 364727-001

USB travel mouse 435836-001

Optical wired mouse 436238-001

Remote control, ExpressCard (EMEA) 439254-001

Infrared emitter 439129-001

HP Remote Control 435743-001

Remote control, ExpressCard 439128-001

3–28 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-6

Spare Parts: Miscellaneous (Continued)

Spare Part

Description

TV tuner, ExpressCard 439130-001

TV tuner antenna 439131-001

Wireless laser mouse 430958-001

Express card kit, HD-DVD (with driver CD) 445170-001

Power cords for use with all computer models:

Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

Canada, French Canada, Latin America, Thailand, and the United States

Denmark 394279-081

Italy 394279-061

Number

394279-021

394279-001

Japan 394279-291

People’s Republic of China 394279-AA1

United Kingdom and Hong Kong 394279-031

Power cords for use only with computer models using Intel processors:

Argentina 394279-D01

Australia and New Zealand 394279-011

India 394279-D61

Israel 394279-BB1

Switzerland 394279-111

Maintenance and Service Guide 3–29

Illustrated Parts Catalog

Table 3-6

Spare Parts: Miscellaneous (Continued)

Spare Part

Description

Screw Kit (include the following screws; refer to Appendix

A, “Screw Listing,” for more information on screw

specifications and usage)

For use only with computer models using Intel processors 434676-001

For use only with computer models using AMD processors 432983-001

■ Phillips PM3.0×3.0 screw

■ Phillips PM2.5×11.0 screw

■ Phillips PM2.5×8.0 screw

■ Phillips PM2.5×7.0 screw

■ Phillips PM2.5×5.0 screw

■ Phillips PM2.5×4.0 screw

■ Phillips PM2.0×6.0 Screw

■ Phillips PM2.0×5.0 captive screw

■ Phillips PM2.0×4.0 screw

■ Phillips PM2.0×3.0 screw

Number

3–30 Maintenance and Service Guide

Illustrated Parts Catalog

3.8 Sequential Part Number Listing

Table 3-7

Spare Parts: Sequential Part Number Listing

Spare Part Number Description

364727-001 USB digital drive

371693-001 Headset

394279-001 Power cord for use in Canada, French Canada, Latin America,

Thailand, and the United States

394279-011 Power cord for use in Australia and New Zealand

394279-021 Power cord for use in Belgium, Europe, Finland, France,

Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden

394279-031 Power cord for use in the United Kingdom and Hong Kong

394279-061 Power cord for use in Italy

394279-081 Power cord for use in Denmark

394279-111 Power cord for use in Switzerland

394279-291 Power cord for use in Japan

394279-AA1 Power cord for use in The People’s Republic of China

394279-BB1 Power cord for use in Israel

394279-D01 Power cord for use in Argentina

394279-D61 Power cord for use in India

405527-001 HP Backpack

407313-001 HP Remote Control

Maintenance and Service Guide 3–31

Illustrated Parts Catalog

Table 3-7

Spare Parts: Sequential Part Number Listing (Continued)

407674-001 802.11a/b/g WLAN Mini Card module for use in the MOW1

countries and regions listed below:

Antigua & Barbuda Argentina Australia Bahamas Barbados Brunei Canada Chile

407674-002 802.11a/b/g WLAN Mini Card module for use in the MOW2

countries and regions listed below:

Aruba Austria Azerbaijan Bahrain Belgium Bermuda Bulgaria Cayman Islands Columbia Croatia Cyprus The Czech

Republic Denmark Egypt El Salvador Estonia Finland France

Dominican Republic Guam Guatemala Hong Kong Panama India Indonesia

Georgia Germany Greece Hungary Iceland Ireland Italy Latvia Lebanon The Philippines Poland Portugal Romania Russia Serbia and

Montenegro Singapore Slovakia

Malaysia Mexico New Zealand Paraguay Saudi Arabia Ta i wa n The United States Vietnam

Liechtenstein Lithuania Luxembourg Malta Monaco The Netherlands Norway Oman Slovenia South Africa Spain Sri Lanka Sweden Switzerland Tu r ke y The United

Kingdom Uzbekistan

3–32 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-7

Spare Parts: Sequential Part Number Listing (Continued)

Spare Part Number Description

407674-003 802.11a/b/g WLAN Mini Card module for use in the ROW

countries and regions listed below:

China Ecuador Haiti

407674-004 802.11b/g WLAN Mini Card module for use in Costa Rica,

Israel, Kuwait, Thailand, UAE, Ukraine

407674-291 802.11a/b/g WLAN Mini Card module for use only in Japan

407939-001 Composite S-Video and audio input cable

407940-001 RF input adapter cable

412175-001 DVB-T TV tuner

412176-001 DVB-T TV tuner antenna

Honduras Pakistan Per u

Qatar South Korea

412176-002 DVB-T TV tuner antenna and antenna adapter

412766-002 Bluetooth module (includes Bluetooth module cable)

430897-001 Intel Core Duo T2250 (1.73-GHz) processor (includes

thermal pad), for dv9200 models

430958-001 Wireless laser mouse

431373-001 AMD Turion ML-56 1.8-GHz processor

431391-001 Display inverter for use with Single Lamp display panels

431436-001 RTC battery (includes 2-sided tape)

432309-001 HP 90W PFC AC adapter

432310-001 HP 90-W non-PFC AC adapter

432946-001 17.0-inch, WXGA+, TFT Single Lamp display assembly with

BrightView (includes camera, camera cable, microphones, wireless antenna transceivers, and cables)

Maintenance and Service Guide 3–33

Illustrated Parts Catalog

Table 3-7

Spare Parts: Sequential Part Number Listing (Continued)

Spare Part Number Description

432947-001 17.0-inch, SXGA+, TFT Single Lamp display assembly with

BrightView (includes camera, camera cable, microphones, wireless antenna transceivers, and cables)

432948-001 17.0-inch, WXGA+, TFT Dual Lamp display assembly with

BrightView for use with full-featured computer models (includes camera, camera cable, microphones, wireless antenna transceivers, and cables)

432949-001 17.0-inch, WXGA+, TFT Single Lamp display assembly with

BrightView (includes microphones, wireless antenna transceivers, and cables)

432950-001 17.0-inch, SXGA+, TFT Single Lamp display assembly with

BrightView (includes microphones, wireless antenna transceivers, and cables)

432951-001 17.0-inch, WXGA+, TFT Dual Lamp display assembly with

BrightView for use with de-featured computer models (includes microphones, wireless antenna transceivers, and cables)

432952-001 17.0-inch, WXGA+, TFT Single Lamp display panel

with BrightView

432953-001 17.0-inch, SXGA+, TFT Single Lamp display panel

with BrightView

432954-001 17.0-inch, WXGA+, TFT Dual Lamp display panel

with BrightView

432955-001 Display bezel for use with Single Lamp display panels

with camera

432956-001 Display bezel for use with Dual Lamp display panels

with camera

432957-001 Display enclosure for use with Single Lamp display panel

432958-001 Display enclosure for use with Dual Lamp display panels

3–34 Maintenance and Service Guide

HP dv9200, dv9000 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Description

1.1 Fe a t ur es

1.2 Resetting the Computer

1. 3 Powe r M a n a g e m e n t

1. 4 E x t e r n a l C o m p o n e n t s

1. 5 D e s i g n ove r v i ew

Troubleshooting

2.1 Setup Utility in Windows XP

Using the Setup Utility

Setup Utility Menus

2.2 Setup Utility in Windows Vista

Using the Setup Utility

Setup Utility Menus

2.3 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Computer Major Components

3.3 Display Assembly Components

3.4 Mass Storage Devices

3.5 Plastics Kit

3.6 Cable Kit

3.7 Miscellaneous

3.8 Sequential Part Number Listing