HP (Hewlett-Packard) dv9000 User Manual

Maintenance and Service Guide

HP Pavilion dv9000 Notebook PC

Document Part Number: 417615-002

September 2006

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion dv9000 Notebook PC Second Edition: September 2006 First Edition: August 2006 Document Part Number: 417615-002

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22

2Troubleshooting

2.1 Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.3 Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

2.4 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–9

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Components . . . . . . . . . . . . . . . 3–18

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.5 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22

3.6 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26

3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–28

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Computer For Disassembly . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.7 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.12 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.13 Power Button Board . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–34

5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

5.16 Wireless Switch Board . . . . . . . . . . . . . . . . . . . . . 5–53

5.17 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56

5.18 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–58

5.19 USB/Magnetic Board . . . . . . . . . . . . . . . . . . . . . . 5–60

5.20 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–62

5.21 Top Cover Support Trim. . . . . . . . . . . . . . . . . . . . 5–65

5.22 Display Lid Switch Module . . . . . . . . . . . . . . . . . 5–68

5.23 Power Connector Assembly . . . . . . . . . . . . . . . . . 5–70

5.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–74

5.25 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–79

5.26 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–84

Contents

Maintenance and Service Guide v

Contents

6 Specifications

AScrew Listing

B Backup and Recovery

C Display Component Recycling

D Connector Pin Assignments

E Power Cord Set Requirements

Index

vi Maintenance and Service Guide

Product Description

The HP Pavilion dv9000 Notebook PC offers advanced modularity, Intel® Core™ Duo and AMD Mobile Turion™ 64 Mobile Technology and Mobile AMD Sempron™ processors, and extensive multimedia support.

HP Pavilion dv9000 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Features

■ The following processors are available, varying by

computer model:

❏ Intel Core Duo T7200 (2.00-GHz)

❏ Intel Core Duo T5600 (1.83-GHz)

❏ Intel Core Duo T2250 (1.66-GHz)

❏ Intel Core Duo T2300E (1.66-GHz)

❏ Intel Core Duo T5200 (1.66-GHz)

❏ AMD Turion ML-60 2.0-GHz

❏ AMD Turion ML-56 1.8-GHz

❏ AMD Turion ML-52 1.6-GHz

❏ AMD Turion ML-50 1.6-GHz

❏ Mobile AMD Sempron 3500+ (1.8-GHz)

■ The following displays are available, varying by

computer model:

❏ 17.0-inch WSXGA+ BrightView (1680 × 1050) TFT

display with over 16.7 million colors

❏ 17.0-inch WXGA+ BrightView (1440 × 900) TFT display

with over 16.7 million colors

■ 120-, 100-, or 80-GB high-capacity hard drive, varying by

computer model

■ 512-MB DDR synchronous DRAM (SDRAM) at 667 MHz,

expandable to 2.0 GB

■ Microsoft® Windows® XP Home Edition, Windows XP

Professional, or Windows XP Media Center Edition, varying by computer model

■ Full-size Windows keyboard with numeric keypad

■ TouchPad pointing device with on/off button and dedicated

two-way scroll zone

1–2 Maintenance and Service Guide

Product Description

■ Integrated 10/100/1000 Gigabit Ethernet local area network

(LAN) network interface card (NIC) with RJ-45 jack, varying by computer model

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini Card IEEE 802.11a/b/g

and 802.11b/g WLAN devices

■ Support for ExpressCard

■ External 90-watt AC adapter with 3-wire power cord

■ 8-cell Li-Ion battery

■ Stereo speakers with volume control buttons

■ Integrated 1.3-megapixel camera

■ Integrated microphones (select models only)

■ Support for the following optical drives:

❏ DVD±RW/R and CD-RW Double-Layer Combo Drive

with LightScribe

❏ DVD±RW/R and CD-RW Double-Layer Combo Drive

■ Connectors:

❏ Audio-in (microphone)

❏ Audio-out (headphone, 2)

❏ Consumer infrared lens

❏ Expansion port 3

❏ ExpressCard

❏ External monitor

❏ IEEE 1394a digital

❏ Digital Media Slot

❏ Power

❏ RJ-11 (modem)

❏ RJ-45 (network)

❏ S-Video-out

❏ Universal Serial Bus (USB) v. 2.0 (4 ports)

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer For Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.7, “RTC Battery,” for more information).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any batteries at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

Tabl e 1-1

Front Components

Item Component Function

1 Power light On: The computer is on.

Blinking: The computer is in standby. Off: The computer is off or in hibernation.

2 Battery light On: A battery is charging.

Blinking: A battery that is the only available power source has reached a low-battery condition. When the battery reaches a

critical

low-battery condition, the battery

light begins blinking rapidly. Off: If the computer is plugged into an

external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition.

1–6 Maintenance and Service Guide

Tabl e 1-1

Product Description

Front Components

Item Component Function

3 Drive light Blinking: The hard drive or optical drive is

being accessed.

4 Wireless switch Turns the wireless feature on or off, but

does not create a wireless connection.

✎

5 Wireless light Blue: An integrated wireless device, such as

a wireless local area network (LAN) device and/or a Bluetooth® device, is turned on.

Amber: All wireless devices are turned off.

6 Consumer infrared

lens (select models only)

7Audio-in

(microphone) jack

8Audio-out

(headphone) jack

Receives a signal from the HP Remote Control.

Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio.

(Continued)

A wireless network must be set up in order to establish a wireless connection.

Audio-out (headphone) S/PDIF jack

9 Display lid latch Opens the computer.

Maintenance and Service Guide 1–7

Provides enhanced audio performance, including surround sound and other high-end audio output.

Product Description

The external components on the left side of the computer are shown below and described in Table 1-2.

Left-Side Components

Tabl e 1-2

Left-Side Components

Item Component Function

1 Security cable slot Attaches an optional security cable to the

computer.

The security cable is designed to act

✎

as a deterrent, but it may not prevent the computer from being mishandled or stolen.

2 S-Video-out jack Connects an optional S-Video device such

as a television, VCR, camcorder, overhead projector, or video capture card.

3 External monitor port Connects an external VGA monitor or

projector.

1–8 Maintenance and Service Guide

Tabl e 1-2

Product Description

Left-Side Components

Item Component Function

4 Expansion port 3 Connects the computer to an optional

expansion product.

✎

5 RJ-45 (network) jack Connects a network cable.

✎

6 RJ-11 (modem) jack Connects a modem cable.

7 HDMI port

(select models only)

8 USB ports (2) Connect optional USB devices.

9 1394 port Connects an optional IEEE 1394 or 1394a

10 Digital Media Slot light On: A digital card is being accessed.

11 Digital Media Slot Supports the following optional digital card

Connects an optional audio or video device such as a high-definition television, set-top box, DVD player, or any compatible digital or audio device.

device, such as a camcorder.

formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Secure Digital Input/Output (SD I/O), Memory Stick (MS), Memory Stick Pro (MSP), xDPicture Card (XD), xD-Picture Card (XD) Type M.

(Continued)

The computer has only one expansion port. The term

describes the type of

port 3

expansion port.

The RJ-45 (network) jack provides Gigabit Ethernet functionality.

expansion

Maintenance and Service Guide 1–9

Product Description

The external components on the right side of the computer are shown below and described in Table 1-3.

Right-Side Components

1–10 Maintenance and Service Guide

Product Description

Tabl e 1-3

Right-Side Components

Item Component Function

1 USB ports (2) Connect optional USB devices.

2 ExpressCard slot Supports optional ExpressCard/54 cards.

3 Optical drive Reads an optical disc.

4 Power connector Connects an AC adapter.

Maintenance and Service Guide 1–11

Product Description

The computer keyboard components are shown below and described in Table 1-4.

Keyboard Components

1–12 Maintenance and Service Guide

Product Description

Table 1-4

Keyboard Components

Item Component Function

1 Function keys Execute frequently used system functions

when pressed in combination with the fn key.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 fn

4 Windows logo key Displays the Microsoft Windows Start

5Windows

6 Arrow keys Move the cursor around the screen.

7 Numeric keypad keys Can be used like the keys on an external

8 num lock key Enables numeric lock, turns on the

key Executes frequently used system

functions when pressed in combination with a function key or the esc key.

menu.

Displays a shortcut menu for items

applications key

beneath the pointer.

numeric keypad.

embedded numeric keypad, and turns on the num lock light.

Maintenance and Service Guide 1–13

Product Description

The computer top components are shown below and described in Table 1-5.

Top Components, Part 1

1–14 Maintenance and Service Guide

Tabl e 1-5

Top Components, Part 1

Item Component Function

Product Description

1 Integrated camera

(select models only)

2 Internal microphones

(2, select models only)

3 Speakers (2) Produce sound.

4 Power button When the computer is

5 Caps lock light On: Caps lock is on.

6 Volume mute button Mutes and restores speaker sound.

7 Volume scroll zone Adjusts speaker volume. Slide your finger to

Records video and captures still photos.

Record sound.

A microphone icon next to each

✎

microphone opening indicates that the computer has internal microphones.

■ Off, press to turn on the computer.

■ On, press to enter hibernation.

■ In standby, briefly press to exit standby.

■ In hibernation, briefly press to

exit hibernation.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures cannot be used, press and hold the power button for at least 5 seconds to turn off the computer.

the left to decrease volume and to the right to increase volume. You can also tap the minus sign on the scroll zone to decrease volume, or tap the plus sign on the scroll zone to increase volume.

8 Num lock light On: Num lock is on.

Maintenance and Service Guide 1–15

Product Description

The computer top components are shown below and described in Table 1-6.

Top Components, Part 2

1–16 Maintenance and Service Guide

Product Description

Tabl e 1-6

Top Components, Part 2

Item Component Function

1 Media button If QuickPlay is not installed and the

computer is

■ On, opens the music program or Media menu, which allows you to select a multimedia program.

■ Off, does not function.

■ In standby, resumes from standby into

Windows.

If QuickPlay is installed and the computer is

■ On, opens the music program or Media menu, which allows you to select a multimedia program.

■ Off, opens the music program or the Media menu, which allows you to select a multimedia program.

■ In standby, resumes from standby into Windows.

The media button does not affect the

✎

procedure for restoring from hibernation.

2 DVD button When the computer is

On, opens the default DVD program

✎

to start a DVD in the optical drive.

Off, opens QuickPlay to start a DVD

✎

in the optical drive. If the QuickPlay software is not installed, the DVD button starts in Windows.

In hibernation, opens QuickPlay to

✎

start a DVD in the optical drive. If QuickPlay is not installed, the computer resumes from hibernation.

Maintenance and Service Guide 1–17

Product Description

Tabl e 1-6

Top Components, Part 2

Item Component Function

3 Previous/rewind

button

4 Play/pause button When a disc is in the optical drive and is

5 Next/fast forward

button

6 Stop button When a disc is playing in the optical drive,

When a disc is playing in the optical drive:

■ Plays the previous track or chapter, when pressed once.

■ Rewinds when pressed with the fn key.

■ Not playing, plays the disc.

■ Playing, pauses the disc.

When a disc is playing in the optical drive:

■ Play the next track or chapter, when pressed once.

■ Fast forwards when pressed with the fn key.

stops the current disc activity.

(Continued)

1–18 Maintenance and Service Guide

Product Description

The computer TouchPad components are shown below and described in Table 1-7.

TouchPad Components

Tabl e 1-7

Touchpad Components

Item Component Function

1 TouchPad light Blue: TouchPad is enabled.

Amber: TouchPad is disabled.

2 TouchPad Moves the pointer and selects or activates

items on the screen.

3 Left and right

TouchPad buttons

4 TouchPad on/off

button

5 TouchPad vertical

scroll zone

Maintenance and Service Guide 1–19

Function like the left and right buttons on an external mouse.

Enables/disables the TouchPad.

Allows you to scroll up or down.

Product Description

The external components on the bottom of the computer are shown below and described in Table 1-8.

Bottom Components

Table 1 - 8

Bottom Components

Item Component Function

1 Battery bay Holds the battery.

2 Battery release latch Releases the battery from the

battery bay.

1–20 Maintenance and Service Guide

Table 1 - 8

Product Description

Bottom Components

Item Component Function

3 Optical drive Reads an optical disc.

4 Secondary hard drive bay Holds an optional secondary hard drive.

Primary hard drive bay Hold the primary hard drive.

5 Vents (6) Enable airflow to cool internal

6 Memory module

compartment

(Continued)

components.

To prevent overheating, do not

obstruct vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

The computer fan starts up

✎

automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Contains the memory module slots, the Mini Card slot, and the RTC battery.

Maintenance and Service Guide 1–21

Product Description

1.5 Design overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ AMD Mobile Turion and Mobile AMD Sempron processors

■ Audio

■ Display

■ ExpressCard

■ Fan

■ Hard drive

■ Intel Core Duo processors

■ Keyboard and TouchPad

■ Memory module

■ Mini Card module

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

1–22 Maintenance and Service Guide

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Setup Utility

The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working or will not load.

The utility reports information about the computer and provides settings for startup, security, and other preferences.

1. Turn on or restart the computer in Windows.

Troubleshooting

2. Before Windows opens and while the “Press <F10> to enter setup” prompt is displayed in the lower-left corner of the screen, press

Maintenance and Service Guide 2–1

f10.

Troubleshooting

2.2 Using the Setup Utility

Changing the Language of the Setup Utility

The following procedure explains how to change the language of the Setup Utility. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2.

1. To open the Setup Utility, turn on or restart the computer in Windows, and then press to enter setup,” is displayed in the lower-left corner of the screen.

2. Use the arrow keys to select System Configuration > Language, and then press

f10 while the prompt, “Press <F10>

enter.

3. Press

f5 or f6 (or use the arrow keys) to select a language, and

then press

enter to select a language.

4. When a confirmation prompt with your preference selected is displayed, press

enter to save your preference.

5. To set your preferences and exit the Setup Utility, press and then follow the instructions on the screen.

Your preferences go into effect when the computer restarts in Windows.

f10

2–2 Maintenance and Service Guide

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