HP DV8000 User Manual

Maintenance and Service Guide

HP Pavilion dv8000 Notebook PC

Document Part Number: 403248-001

November 2005

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. AMD, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion dv8000 Notebook PC First Edition November 2005 Document Part Number: 403248-001

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2

Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Subcomponents. . . . . . . . . . . . . 3–10

3.4 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

3.5 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.7 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–16

3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–17

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.7 Mini PCI Communications Module . . . . . . . . . . . . 5–16

5.8 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Keyboard Assembly Frame. . . . . . . . . . . . . . . . . . 5–24

5.12 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43

5.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50

5.17 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–57

5.18 Modem Connector Cable . . . . . . . . . . . . . . . . . . . 5–60

5.19 USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–62

5.20 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64

5.21 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67

5.22 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–70

5.23 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–72

5.24 PC Card Assembly . . . . . . . . . . . . . . . . . . . . . . . . 5–76

Contents

Maintenance and Service Guide v

Contents

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

D Display Component Recycling

vi Maintenance and Service Guide

Product Description

The HP Pavilion dv8000 Notebook PC offers advanced modularity, AMD Turion™ 64 Mobile Technology processors, and extensive multimedia support.

HP Pavilion dv8000 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Features

■ AMD Turion 64 ML-40 (2.2-GHz), ML-37 (2.0-GHz), or

ML-30 (1.6-GHz) processors, all with 1-MB L2 cache, or ML-32 (1.8-GHz) processor with 512-MB L2 cache, varying by computer model

■ 17.0-inch, WSXGA+, TFT (1680 × 1050) with BrightView

or 17.0-inch, WXGA+, TFT (1440 × 900) with BrightView display, varying by computer model

■ 120-, 100-, or 80-GB high-capacity hard drive, varying by

computer model

■ 256-MB DDR1 synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

■ Full-size Windows keyboard with full-size numeric keypad

■ TouchPad pointing device, including dedicated vertical scroll

region

■ Integrated 10Base-T/100Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11a/b/g

WLAN device

■ Support for one Type I or Type II PC Card slot, with support

for both 32-bit (CardBus) and 16-bit PC Cards

■ Support for ExpressCard slot

1–2 Maintenance and Service Guide

Product Description

■ External 65-watt AC adapter with 3-wire power cord

■ 8-cell Li-Ion battery pack

■ Stereo speakers

■ Volume up, volume mute, and volume down buttons

■ QuickPlay buttons

■ Support for the following optical drives:

❏ DVD±RW and CD-RW Double Layer Combo Drive with

LightScribe

❏ DVD±RW and CD-RW Double Layer Combo Drive

❏ DVD/CD-RW Combo Drive

■ Connectors:

❏ Audio-in (microphone)

❏ Audio-out (headphone)

❏ Digital Media Slot

❏ Expansion port 2

❏ ExpressCard slot

❏ External monitor

❏ IEEE 1394

❏ PC Card

❏ Power

❏ RJ-11 (modem)

❏ RJ-45 (network)

❏ S-Video-out

❏ Universal Serial Bus (USB) v. 2.0 (4 ports)

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Enter an incorrect password and press

2. Repeat Step 1 two times.

After the third entry of the incorrect password, the computer responds with a “System Disabled” message and provides an override password.

3. Access MS/DOS by clicking Start > All Programs > Accessories > Command Prompt.

4. Enter “unlock6 xxxxx 0,” where “xxxxx” is the password generated by the computer in Step 2.

The computer responds with another system-generated password. This password can be used to reset the computer and clear all CMOS settings.

enter.

1–4 Maintenance and Service Guide

1.3 Power Management

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

1–6 Maintenance and Service Guide

Product Description

Tabl e 1-1

Front Components

Item Component Function

1Power light ■ On: Computer is turned on.

■ Off: Computer is off or in hibernation.

■ Blinking: Computer is in standby.

2Battery light ■ On: A battery pack is charging or is close

to full charge capacity.

■ Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition.

■ Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking quickly.

3 Integrated Drive

Electronics (IDE) drive light

4 Speakers Produce stereo sound.

5 Display release latch Opens the computer.

Maintenance and Service Guide 1–7

On or blinking: The internal hard drive or an optical drive is being accessed.

Product Description

The external components on the right side of the computer are shown below and described in Table 1-2.

Right-Side Components

1–8 Maintenance and Service Guide

Product Description

Tabl e 1-2

Right-Side Components

Item Component Function

1 ExpressCard slot Supports an optional ExpressCard.

2Audio-out

(headphone) jack

3 Audio-in (microphone)

jack

4 USB ports (2) Connect optional USB devices.

5 Optical drive Supports an optical disc, such as a CD

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Connects an optional stereo microphone.

or DVD.

Maintenance and Service Guide 1–9

Product Description

The external components on the left side of the computer are shown below and described in Table 1-3.

Left-Side Components

Tabl e 1-3

Left-Side Components

Item Component Function

1 Power connector Connects the AC adapter cable.

2 Monitor port Connects an optional VGA monitor or

projector.

3 S-Video-out jack Connects the video function of an optional

S-Video device, such as a television, VCR, or video capture card.

4 RJ-45 (network) jack Connects a network cable (not included).

1–10 Maintenance and Service Guide

Tabl e 1-3

Product Description

Left-Side Components

Item Component Function

5 Expansion port 2 Connects the computer to an optional

docking device.

✎

6 USB ports (2) Connect optional USB devices.

7 1394 port (4-pin) Connects an optional 1394a device such as

a scanner, a digital camera, or a digital camcorder.

8 Digital Media Slot light On: An optional digital card is being

accessed.

9 Digital Media Slot Supports the following optional digital

cards: SD (Secure Digital) Memory Card, SD I/O Card, Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia.

10 PC Card slot Supports an optional Type I or Type II

32-bit (CardBus) or 16-bit PC Card.

11 PC Card eject button Ejects PC Cards from the PC Card slot.

(Continued)

The computer has only one expansion port. The term

describes the type of

port 2

expansion port.

expansion

Maintenance and Service Guide 1–11

Product Description

The external components on the rear panel of the computer are shown below and described in Table 1-4.

Rear Panel Components

1–12 Maintenance and Service Guide

Product Description

Tabl e 1-4

Rear Panel Components

Item Component Function

1 Security cable slot Attaches an optional security cable to the

computer.

The purpose of security solutions is

✎

to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.

2 RJ-11 (modem) jack Connects a modem cable (not included).

3 Battery bay Holds a battery pack.

4 Wireless light On: One or more internal wireless devices

have been turned on.

To establish a wireless connection, a

✎

wireless network must already be set up.

5 Vent Provides airflow to cool internal

components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

Maintenance and Service Guide 1–13

Product Description

The standard keyboard components of the computer are shown below and described in Table 1-5.

Standard Keyboard Components

1–14 Maintenance and Service Guide

Product Description

Table 1-5

Standard Keyboard Components

Item Component Function

1 f1 to f12 keys (12) Perform system and application tasks.

When combined with perform additional tasks as hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

fn, function keys

3 fn

4 Windows logo key Displays the Microsoft Windows Start

5Windows

6 Arrow keys Move the cursor around the screen.

7 Numeric keypad keys

8 num lock key Enables numeric lock, turns on the

key Combines with other keys to perform

system tasks as hotkeys. For example,

fn+f7 decreases screen

applications key

(16)

pressing brightness.

menu.

Displays a shortcut menu for items beneath the pointer.

Can be used like the keys on an external numeric keypad.

embedded numeric keypad, and turns on the num lock light.

Maintenance and Service Guide 1–15

Product Description

The computer top components are shown below and described in Table 1-6.

Top Components

Table 1-6

Top Components

Item Component Function

1 Display switch Initiates standby if the display is closed

when the computer is on.

2 Wireless light On: One or more internal wireless devices

have been turned on.

To establish a wireless connection,

✎

a wireless network must already be set up.

1–16 Maintenance and Service Guide

Table 1-6

Product Description

Top Components

Item Component Function

3 Wireless button Turns the wireless functionality on or off,

4Power light ■ On: The computer is on.

Power button When the computer is

(Continued)

but does not create a wireless connection.

To establish a wireless connection,

✎

a wireless network must already be set up.

■ Blinking: The computer is in standby.

■ Off: The computer is off or in

hibernation.

■ Off, press to turn on the computer.

■ On, press to enter hibernation.

■ In standby, briefly press to exit standby.

■ In hibernation, briefly press to exit

hibernation.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures cannot be used, press and hold the power button for at least 5 seconds to turn off the computer.

5 Volume down button Decreases system volume.

6 Volume mute button Mutes or restores volume.

7 Volume up button Increases system volume.

Maintenance and Service Guide 1–17

Product Description

The Quick Play and Quick Launch buttons are shown below and described in Table 1-7.

Top Components

1–18 Maintenance and Service Guide

Product Description

Table 1-7

QuickPlay and Quick Launch Button Components

Item Component Function

1 DVD button Default button functions without QuickPlay

software: When the computer is

■ On: Opens the default DVD application to start a DVD in the optical drive.

■ Off: No function.

■ In standby: Resumes from standby into

Windows.

■ In hibernation: Restores from hibernation into Windows.

Button functions with QuickPlay software: When the computer is

■ On: Opens the default DVD application to start a DVD in the optical drive.

■ Off: Opens QuickPlay to start a DVD in the optical drive.

■ In standby: Resumes from standby into Windows.

■ In hibernation: Restores from hibernation into Windows.

Maintenance and Service Guide 1–19

Product Description

Table 1-7

QuickPlay and Quick Launch Button Components

Item Component Function

2 Media Button Default button functions without QuickPlay

software: When the computer is

■ On: Opens the music application or the Media menu, allowing you to select a multimedia application.

■ Off: No function.

■ In standby: Resumes from standby into

Windows.

■ In hibernation: Restores from hibernation into Windows.

Button functions with QuickPlay software: When the computer is

■ On: Opens the music application or the Media menu, allowing you to select a multimedia application.

■ Off: Opens the music application or the Media menu, allowing you to select a multimedia application.

■ In standby: Resumes from standby into Windows.

■ In hibernation: Restores from hibernation into Windows.

(Continued)

3 Quick Launch

calculator button

1–20 Maintenance and Service Guide

Opens the Microsoft Windows calculator. This button can also be reassigned to an

Internet or network destination or to any software application or data file.

When you press the Quick Launch

✎

calculator button, num lock is enabled.

Product Description

The computer TouchPad components are shown below and described in Table 1-8.

TouchPad Components

Table 1-8

TouchPad Components

Item Component Function

1 Left and right

TouchPad buttons

2 TouchPad Moves the pointer and selects or activates

3 TouchPad vertical

scroll zone

Maintenance and Service Guide 1–21

Function like the left and right buttons on an external mouse.

items on the screen. Can be set to perform other mouse functions, such as scrolling, selecting, and double-clicking.

Scrolls up or down.

Product Description

The external components on the bottom of the computer are shown below and described in Table 1-9.

Bottom Components

Table 1 -9

Bottom Components

Item Component Function

1 Optical drive Supports an optical disc, such as a CD

or DVD.

2 Labels area Contains the serial number and other

information labels.

3 Battery pack release latch Releases a battery pack from the

battery bay.

4 Battery bay Holds a battery pack.

1–22 Maintenance and Service Guide

Table 1 -9

Product Description

Bottom Components

Item Component Function

5 Vents (2) Provide airflow to cool internal

6 Memory/Mini PCI module

compartment cover

(Continued)

components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

■ Contains 2 memory module slots that support replaceable memory modules. The number of preinstalled memory modules varies by computer model.

■ Holds an optional wireless LAN device (select models only).

To prevent an unresponsive

system and the display of a warning message, install only a Mini PCI device authorized for use in your computer by the governmental agency that regulates wireless devices in your country. If you install an unauthorized device and then receive a warning message, remove the device to restore computer functionality. Then contact Customer Care.

7 Hard drive bay Holds the internal hard drive.

Maintenance and Service Guide 1–23

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ AMD Turion 64 processors

■ Audio

■ Digital media card

■ Display

■ ExpressCard

■ Hard drive

■ Keyboard

■ Memory module

■ Mini PCI communications devices

■ PC Card

■ To uc hP ad

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to be turned on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

1–24 Maintenance and Service Guide

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