Maintenance and Service
Guide
HP Pavilion dv8000 Notebook PC
Document Part Number: 403248-001
November 2005
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
© Copyright 2005 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. AMD, Turion, and combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard Company under license. SD Logo
is a trademark of its proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion dv8000 Notebook PC
First Edition November 2005
Document Part Number: 403248-001
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24
2 Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Accessing Computer Setup . . . . . . . . . . . . . . . . . . . . 2–2
Computer Setup Defaults . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7
Maintenance and Service Guide iii
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Display Assembly Subcomponents. . . . . . . . . . . . . 3–10
3.4 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
3.5 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.7 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–16
3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–17
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
iv Maintenance and Service Guide
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–5
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.7 Mini PCI Communications Module . . . . . . . . . . . . 5–16
5.8 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20
5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.11 Keyboard Assembly Frame. . . . . . . . . . . . . . . . . . 5–24
5.12 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.13 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43
5.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50
5.17 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–57
5.18 Modem Connector Cable . . . . . . . . . . . . . . . . . . . 5–60
5.19 USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–62
5.20 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64
5.21 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67
5.22 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–70
5.23 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–72
5.24 PC Card Assembly . . . . . . . . . . . . . . . . . . . . . . . . 5–76
Contents
Maintenance and Service Guide v
Contents
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
D Display Component Recycling
vi Maintenance and Service Guide
1
Product Description
The HP Pavilion dv8000 Notebook PC offers advanced
modularity, AMD Turion™ 64 Mobile Technology processors,
and extensive multimedia support.
HP Pavilion dv8000 Notebook PC
Maintenance and Service Guide 1–1
Product Description
1.1 Features
■ AMD Turion 64 ML-40 (2.2-GHz), ML-37 (2.0-GHz), or
ML-30 (1.6-GHz) processors, all with 1-MB L2 cache,
or ML-32 (1.8-GHz) processor with 512-MB L2 cache,
varying by computer model
■ 17.0-inch, WSXGA+, TFT (1680 × 1050) with BrightView
or 17.0-inch, WXGA+, TFT (1440 × 900) with BrightView
display, varying by computer model
■ 120-, 100-, or 80-GB high-capacity hard drive, varying by
computer model
■ 256-MB DDR1 synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by computer model
■ Full-size Windows keyboard with full-size numeric keypad
■ TouchPad pointing device, including dedicated vertical scroll
region
■ Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11a/b/g
WLAN device
■ Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards
■ Support for ExpressCard slot
1–2 Maintenance and Service Guide
Product Description
■ External 65-watt AC adapter with 3-wire power cord
■ 8-cell Li-Ion battery pack
■ Stereo speakers
■ Volume up, volume mute, and volume down buttons
■ QuickPlay buttons
■ Support for the following optical drives:
❏ DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe
❏ DVD±RW and CD-RW Double Layer Combo Drive
❏ DVD/CD-RW Combo Drive
■ Connectors:
❏ Audio-in (microphone)
❏ Audio-out (headphone)
❏ Digital Media Slot
❏ Expansion port 2
❏ ExpressCard slot
❏ External monitor
❏ IEEE 1394
❏ PC Card
❏ Power
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ S-Video-out
❏ Universal Serial Bus (USB) v. 2.0 (4 ports)
Maintenance and Service Guide 1–3
Product Description
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Enter an incorrect password and press
2. Repeat Step 1 two times.
After the third entry of the incorrect password, the computer
responds with a “System Disabled” message and provides an
override password.
3. Access MS/DOS by clicking Start > All Programs >
Accessories > Command Prompt.
4. Enter “unlock6 xxxxx 0,” where “xxxxx” is the password
generated by the computer in Step 2.
The computer responds with another system-generated
password. This password can be used to reset the computer
and clear all CMOS settings.
enter.
1–4 Maintenance and Service Guide
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power button
■ Advanced Configuration and Power Management (ACPM)
compliance
Product Description
Maintenance and Service Guide 1–5
Product Description
1.4 External Components
The external components on the front of the computer are shown
below and described in Table 1-1.
Front Components
1–6 Maintenance and Service Guide
Product Description
Tabl e 1-1
Front Components
Item Component Function
1Power light ■ On: Computer is turned on.
■ Off: Computer is off or in hibernation.
■ Blinking: Computer is in standby.
2Battery light ■ On: A battery pack is charging or is close
to full charge capacity.
■ Off: If the computer is plugged into an
external power source, the light is turned
off when all batteries in the computer are
fully charged. If the computer is not
plugged into an external power source,
the light stays off until the battery
reaches a low-battery condition.
■ Blinking: A battery pack that is the only
available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition,
the battery light begins blinking quickly.
3 Integrated Drive
Electronics (IDE)
drive light
4 Speakers Produce stereo sound.
5 Display release latch Opens the computer.
Maintenance and Service Guide 1–7
On or blinking: The internal hard drive or an
optical drive is being accessed.
Product Description
The external components on the right side of the computer are
shown below and described in Table 1-2.
Right-Side Components
1–8 Maintenance and Service Guide
Product Description
Tabl e 1-2
Right-Side Components
Item Component Function
1 ExpressCard slot Supports an optional ExpressCard.
2Audio-out
(headphone) jack
3 Audio-in (microphone)
jack
4 USB ports (2) Connect optional USB devices.
5 Optical drive Supports an optical disc, such as a CD
Connects an optional headphone or
powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.
Connects an optional stereo microphone.
or DVD.
Maintenance and Service Guide 1–9
Product Description
The external components on the left side of the computer are
shown below and described in Table 1-3.
Left-Side Components
Tabl e 1-3
Left-Side Components
Item Component Function
1 Power connector Connects the AC adapter cable.
2 Monitor port Connects an optional VGA monitor or
projector.
3 S-Video-out jack Connects the video function of an optional
S-Video device, such as a television, VCR,
or video capture card.
4 RJ-45 (network) jack Connects a network cable (not included).
1–10 Maintenance and Service Guide
Tabl e 1-3
Product Description
Left-Side Components
Item Component Function
5 Expansion port 2 Connects the computer to an optional
docking device.
✎
6 USB ports (2) Connect optional USB devices.
7 1394 port (4-pin) Connects an optional 1394a device such as
a scanner, a digital camera, or a digital
camcorder.
8 Digital Media Slot light On: An optional digital card is being
accessed.
9 Digital Media Slot Supports the following optional digital
cards: SD (Secure Digital) Memory Card,
SD I/O Card, Memory Stick, Memory Stick
Pro, MultiMediaCard, xD-Picture Card, and
SmartMedia.
10 PC Card slot Supports an optional Type I or Type II
32-bit (CardBus) or 16-bit PC Card.
11 PC Card eject button Ejects PC Cards from the PC Card slot.
(Continued)
The computer has only one
expansion port. The term
describes the type of
port 2
expansion port.
expansion
Maintenance and Service Guide 1–11
Product Description
The external components on the rear panel of the computer are
shown below and described in Table 1-4.
Rear Panel Components
1–12 Maintenance and Service Guide
Product Description
Tabl e 1-4
Rear Panel Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
computer.
The purpose of security solutions is
✎
to act as a deterrent. These solutions
do not prevent the product from
being mishandled or stolen.
2 RJ-11 (modem) jack Connects a modem cable (not included).
3 Battery bay Holds a battery pack.
4 Wireless light On: One or more internal wireless devices
have been turned on.
To establish a wireless connection, a
✎
wireless network must already be set
up.
5 Vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
Maintenance and Service Guide 1–13
Product Description
The standard keyboard components of the computer are shown
below and described in Table 1-5.
Standard Keyboard Components
1–14 Maintenance and Service Guide
Product Description
Table 1-5
Standard Keyboard Components
Item Component Function
1 f1 to f12 keys (12) Perform system and application tasks.
When combined with
perform additional tasks as hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
fn, function keys
3 fn
4 Windows logo key Displays the Microsoft Windows Start
5Windows
6 Arrow keys Move the cursor around the screen.
7 Numeric keypad keys
8 num lock key Enables numeric lock, turns on the
key Combines with other keys to perform
system tasks as hotkeys. For example,
fn+f7 decreases screen
applications key
(16)
pressing
brightness.
menu.
Displays a shortcut menu for items
beneath the pointer.
Can be used like the keys on an external
numeric keypad.
embedded numeric keypad, and turns
on the num lock light.
Maintenance and Service Guide 1–15
Product Description
The computer top components are shown below and described in
Table 1-6.
Top Components
Table 1-6
Top Components
Item Component Function
1 Display switch Initiates standby if the display is closed
when the computer is on.
2 Wireless light On: One or more internal wireless devices
have been turned on.
To establish a wireless connection,
✎
a wireless network must already be
set up.
1–16 Maintenance and Service Guide
Table 1-6
Product Description
Top Components
Item Component Function
3 Wireless button Turns the wireless functionality on or off,
4Power light ■ On: The computer is on.
Power button When the computer is
(Continued)
but does not create a wireless connection.
To establish a wireless connection,
✎
a wireless network must already be
set up.
■ Blinking: The computer is in standby.
■ Off: The computer is off or in
hibernation.
■ Off, press to turn on the computer.
■ On, press to enter hibernation.
■ In standby, briefly press to exit standby.
■ In hibernation, briefly press to exit
hibernation.
If the computer has stopped responding
and Microsoft® Windows® shutdown
procedures cannot be used, press and
hold the power button for at least
5 seconds to turn off the computer.
5 Volume down button Decreases system volume.
6 Volume mute button Mutes or restores volume.
7 Volume up button Increases system volume.
Maintenance and Service Guide 1–17
Product Description
The Quick Play and Quick Launch buttons are shown below and
described in Table 1-7.
Top Components
1–18 Maintenance and Service Guide
Product Description
Table 1-7
QuickPlay and Quick Launch Button Components
Item Component Function
1 DVD button Default button functions without QuickPlay
software:
When the computer is
■ On: Opens the default DVD application
to start a DVD in the optical drive.
■ Off: No function.
■ In standby: Resumes from standby into
Windows.
■ In hibernation: Restores from
hibernation into Windows.
Button functions with QuickPlay software:
When the computer is
■ On: Opens the default DVD application
to start a DVD in the optical drive.
■ Off: Opens QuickPlay to start a DVD in
the optical drive.
■ In standby: Resumes from standby into
Windows.
■ In hibernation: Restores from
hibernation into Windows.
Maintenance and Service Guide 1–19
Product Description
Table 1-7
QuickPlay and Quick Launch Button Components
Item Component Function
2 Media Button Default button functions without QuickPlay
software:
When the computer is
■ On: Opens the music application or the
Media menu, allowing you to select a
multimedia application.
■ Off: No function.
■ In standby: Resumes from standby into
Windows.
■ In hibernation: Restores from
hibernation into Windows.
Button functions with QuickPlay software:
When the computer is
■ On: Opens the music application or the
Media menu, allowing you to select a
multimedia application.
■ Off: Opens the music application or the
Media menu, allowing you to select a
multimedia application.
■ In standby: Resumes from standby into
Windows.
■ In hibernation: Restores from
hibernation into Windows.
(Continued)
3 Quick Launch
calculator button
1–20 Maintenance and Service Guide
Opens the Microsoft Windows calculator.
This button can also be reassigned to an
Internet or network destination or to any
software application or data file.
When you press the Quick Launch
✎
calculator button, num lock is
enabled.
Product Description
The computer TouchPad components are shown below and
described in Table 1-8.
TouchPad Components
Table 1-8
TouchPad Components
Item Component Function
1 Left and right
TouchPad buttons
2 TouchPad Moves the pointer and selects or activates
3 TouchPad vertical
scroll zone
Maintenance and Service Guide 1–21
Function like the left and right buttons on
an external mouse.
items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.
Scrolls up or down.
Product Description
The external components on the bottom of the computer are
shown below and described in Table 1-9.
Bottom Components
Table 1 -9
Bottom Components
Item Component Function
1 Optical drive Supports an optical disc, such as a CD
or DVD.
2 Labels area Contains the serial number and other
information labels.
3 Battery pack release latch Releases a battery pack from the
battery bay.
4 Battery bay Holds a battery pack.
1–22 Maintenance and Service Guide
Table 1 -9
Product Description
Bottom Components
Item Component Function
5 Vents (2) Provide airflow to cool internal
6 Memory/Mini PCI module
compartment cover
(Continued)
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows
or thick rugs or clothing, to block
airflow.
■ Contains 2 memory module slots that
support replaceable memory
modules. The number of preinstalled
memory modules varies by computer
model.
■ Holds an optional wireless LAN
device (select models only).
To prevent an unresponsive
Ä
system and the display of a
warning message, install only a
Mini PCI device authorized for
use in your computer by the
governmental agency that
regulates wireless devices in
your country. If you install an
unauthorized device and then
receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care.
7 Hard drive bay Holds the internal hard drive.
Maintenance and Service Guide 1–23
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ AMD Turion 64 processors
■ Audio
■ Digital media card
■ Display
■ ExpressCard
■ Hard drive
■ Keyboard
■ Memory module
■ Mini PCI communications devices
■ PC Card
■ To uc hP ad
CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the computer.
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the computer.
1–24 Maintenance and Service Guide
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the computer restarts the
operating system after you exit Computer Setup.
Pointing devices are not supported in Computer Setup; you
✎
must use the keyboard to navigate and make selections.
2
The menu tables later in this chapter provide an overview of
Computer Setup options.
Maintenance and Service Guide 2–1
Troubleshooting
Accessing Computer Setup
The information and settings in Computer Setup are accessed
from the File, Security, Tools, and Advanced menus.
1. Open Computer Setup by turning on or restarting the
computer. Press
displayed in the lower-left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the File, Security, Tools, or Advanced menu.
3. To exit Computer Setup, choose one of the following:
❏ To exit without saving any changes, use the arrow keys
to select File > Ignore changes and exit, and then follow
the instructions on the screen.
❏ To exit and save all the settings you have entered, use the
arrow keys to select File > Save changes and exit, and
then follow the instructions on the screen.
Your preferences are set when you exit Computer Setup and go
into effect when the computer restarts.
f10 while the F10 = Based Setup message is
Computer Setup Defaults
To return all settings in Computer Setup to the values that were
set at the factory:
1. Open Computer Setup by turning on or restarting the
computer. Press
displayed in the lower-left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
2. Use the arrow keys to select File > Restore defaults.
3. Select the Restore Defaults check box.
2–2 Maintenance and Service Guide
f10 while the F10 = Based Setup message is
Troubleshooting
4. To confirm the restoration, press f10.
5. Select File > Save changes and exit, and then follow the
instructions on the screen.
When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.
Selecting from the File Menu
Table 2 -1
File Menu
Select To Do This
System Information ■ View identification information about the
computer and any battery packs in the system.
■ View specification information about the
processor, memory and cache size, video
revision, keyboard controller version, and
system ROM.
Save to floppy Save system configuration settings to a diskette.
Restore to floppy Restore system configuration settings from a
diskette.
Restore defaults Replace configuration settings in Computer Setup
with factory default settings. (Identification
information is retained.)
Ignore changes and exit Cancel changes entered during the current
session. Then exit and restart the computer.
Save changes and exit Save changes entered during the current session.
Then exit and restart the computer. The changes
you save are to into effect when the computer
restarts.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Security Menu
Table 2 -2
Security Menu
Select To Do This
Administrator password Enter, change, or delete an HP Administrator
password.
Power-on password Enter, change, or delete a power-on password.
Password options ■ Enable/Disable stringent security.
■ Enable/Disable required password on restart.
DriveLock passwords Enable/disable DriveLock; change a DriveLock
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the computer.
Smart Card Security Enable/disable power-on support for smart cards.
This feature is supported by select smart
✎
card readers only.
Embedded Security ■ Enable/Disable the embedded security chip.
■ Restore embedded security chip to factory
settings.
■ Enable/Disable power-on authentication
support.
■ Enable/Disable automatic DriveLock.
■ Reset power-on authentication credential
Embedded Security settings are accessible
✎
only if the computer is equipped with an
embedded security chip.
Device security Enable/Disable devices in the system.
Enable NIC for inclusion in MultiBoot.
System IDs Enter user-defined identification values.
2–4 Maintenance and Service Guide
Troubleshooting
Selecting from the Tools Menu
Table 2 -3
Tools M enu
Select To Do This
HDD Self Test options Run a quick or comprehensive self-test on any
hard drive in the system.
Battery Information View information about any battery packs in the
computer.
Memory Check ■ Run a self-test on memory modules in the
computer.
■ View information about memory modules
installed in the computer.
Maintenance and Service Guide 2–5
Troubleshooting
Selecting from the Advanced Menu
Table 2 -4
Advanced Menu
Select To Do This
Language (or press f2) Change the Computer Setup language.
Boot options ■ Enable/Disable MultiBoot, which sets a startup
sequence that can include most bootable
devices and media in the system.
■ Set the boot order.
Device options ■ Swap the functions of the fn key and left ctrl
key.
■ Enable/Disable multiple pointing devices at
startup. (To set the computer to support only a
single, usually nonstandard, pointing device at
startup, select Disable.)
■ Enable/Disable USB legacy support for a USB
keyboard, mouse, and hub. When USB legacy
support is enabled
❐ A USB keyboard, mouse, and hub work
even when a Windows operating system
is not loaded.
❐ The computer starts from a bootable hard
drive, diskette drive diskette, or CD,
CD-RW, or DVD inserted into a drive
connected by a USB connector to the
computer or to an optional docking
device.
■ Select a parallel port mode: EPP (Enhanced
Parallel Port), standard, bidirectional, or ECP
(Enhanced Capabilities Port).
■ Enable/Disable all settings in the SpeedStep
window. (When Disable is selected, the
computer runs in Battery Optimized mode.)
2–6 Maintenance and Service Guide
Troubleshooting
2.2 Troubleshooting Flowcharts
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
Maintenance and Service Guide 2–7
Troubleshooting
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
(Continued)
2–8 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device work-
ing?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–9
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
N
Go to
“Flowchart
2.3—No Power,
Par t 2.”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Power up in
docking
device?
1. Reseat the power cables in the docking
device and at the AC outlet.
2. Ensure the AC power source is active.
3. Ensure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select models, there is a separate
reset button.
2. On select models, the computer can be
reset using the standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunction-
ing Docking Device
(if applicable).”
2–10 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery by
recharging it,
moving it to
another computer,
or replacing it.
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in computer and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–12 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
computer.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
computer and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable). Check
computer operation after each replacement:
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–14 Maintenance and Service Guide
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
computer from dock-
ing device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that computer is properly
seated in docking device,
for bent pins on cable,
and for monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunction-
ing Docking Device
(if applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reseat power
cord in docking
device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Docking
device
operating?
N
Remove computer,
replace docking
device.
Reinstall
computer into dock-
ing device.
Y
Docking
device
operating?
Y
Done
N
Test replacement
docking device with
new computer.
Done
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reseat power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading, Dis-
kette Drive.”
No OS loading from optical drive,
“Flowchart 2.14—No OS Loading,
go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–17
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS Load-
ing, Hard Drive,
Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the setup utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading, Dis-
kette Drive.”
N
Boot
from
hard drive?
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Y
2–18 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
Disc or
diskette in
drive?
Y
Remove disc or
diskette and
reboot.
N
1. Replace
hard drive.
2. Replace
system board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Done
Go to
“Flowchart
2.13—No OS
Loading, Dis-
kette Drive.”
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to boot-
able
C:\ prompt.
N
Format hard drive
and bring to
abootable
C:\ prompt.
N
Y
Computer
booted?
Load OS using Oper-
ating System disc (if
applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS Loading, Hard Drive,
Part 3.”
Maintenance and Service Guide 2–19
Go to
“Flowchart
2.12—No OS Loading, Hard Drive,
Par t 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS Loading, Hard Drive,
Par t 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
Clean virus.
loading from
hard drive?
Y
OS
Done
N
Y
Diagnostics on
disc or diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–20 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot computer.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning Device.”
N
Diskette
drive enabled
in the Setup
utility?
Enable drive
and cold boot
computer.
Y
Y
Reset the computer.
Is diskette
drive boot
order cor-
rect?
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Check diskette
for system files.
Try d iff er ent
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
Replace the following
components
individually, retesting
after each
replacement:
■ Diskette drive
■ System board
Y
Done
Change boot
priority using
the setup utility.
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
computer.
Y
Done
Y
Boots from
CD or DVD?
Done
N
N
Booting
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Reset the computer.
correct?
N
Correct boot
order using
the setup utility.
Booting
order
Y
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
2–22 Maintenance and Service Guide
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Computer in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Replace the following docking device components one at a time, as applicable. Check
audio status after each change.
1. Reseat docking device audio cable.
2. Replace audio cable.
3. Replace speaker.
4. Replace docking device audio board.
5. Replace backplane board.
6. Replace I/O board.
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio? Done
N
Maintenance and Service Guide 2–23
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in computer
(if applicable).
Audio? Done
Replace the following components
individually, retesting after each
replacement:
YN
■ Internal speakers.
■ Audio board (if applicable).
2–24 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins
Clear
CMOS.
Reattach device.
Close computer,
plug in power,
and reboot.
or other damage.
Y
Any physical
device detected?
N
Replace hard drive.
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No Operating System (OS)
Loading.”
N
Device
boots
properly?
Replace NIC.
If integrated NIC,
replace system
board.
Y
Done
Maintenance and Service Guide 2–25
Replace diskette
drive.
Device
boots
properly?
Y
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating prop-
erly.
Connect computer
to good external key-
board.
N
External
device
works?
Y
Reseat internal key-
board
connector
(if applicable).
Keyboard
operating
properly?
Y
Done Done
Replace
system
board.
N
Replace internal
keyboard or
cable.
Y
Keyboard
operating
properly?
N
Replace
system
board.
2–26 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect computer
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
Pointing device
operating
properly?
Replace internal
pointing device
or cable.
Y
Y
Done Done
Pointing device
operating
properly?
N
Replace
system
board.
Maintenance and Service Guide 2–27
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem connec-
tion.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack acti-
vated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the computer
NIC/modem
configured
in OS?
power from
and open.
N
drivers and recon-
Reload
figure.
Network
or modem connec-
tion working?
N
Replace
NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
Network
or modem connec-
tion working?
Done
N
Replace
system
board.
2–28 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.
3
Serial Number Location
Maintenance and Service Guide 3–1
Illustrated Parts Catalog
3.2 Computer Major Components
Computer Major Components
3–2 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3 -1
Spare Parts: Computer Major Components
Spare Part
Item Description
1 Display assemblies (include display cable, wireless antenna boards,
and antenna cables)
Number
17-inch, WSXGA+ with BrightView
17-inch, WXGA+ with BrightView
Refer to Section 3.3, “Display Assembly Subcomponents,” for
✎
display assembly internal component spare part number
information.
2 Switch cover (includes LED board and LED board
cable)
3 Keyboard assembly frame 403818-001
4 LED board (includes LED board cable) 403833-001
5 Keyboards
France
French Canada
Germany
Italy
Norway
403809-051
403809-121
403809-041
403809-061
403809-091
Spain
Sweden and
Finland
United Kingdom
United States
403797-001
403796-001
403817-001
403809-071
403809-101
403809-031
403809-001
Maintenance and Service Guide 3–3
Illustrated Parts Catalog
Computer Major Components
3–4 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
6 Top cover (includes TouchPad) 403822-001
Bracket Kit, includes:
7
8 Speakers 403825-001
9 System board 403790-001
10 Optical drives
Display hinge support bracket
Not illustrated:
Optical drive bracket (also included with optical drive
spare part kits)
Hard drive bracket (also included with hard drive spare
part kits)
Expansion port 2 bracket
TouchPad bracket (also included with top cover spare
part kits)
DVD±RW and CD-RW Double Layer Combo Drive
with LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive
(Continued)
Spare Part
Number
403816-001
403807-001
403806-001
403805-001
11 Heat sink (includes thermal paste) 403827-001
12 USB board (includes USB board and USB board
cable)
13 Optical drive connector board 403829-001
14 Fan assembly 403826-001
Maintenance and Service Guide 3–5
403830-001
Illustrated Parts Catalog
Computer Major Components
3–6 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
15 Processors (include thermal paste)
AMD Turion 64 ML-40 (2.2-GHz)
AMD Turion 64 ML-37 (2.0-GHz)
AMD Turion 64 ML-32 (1.8-GHz)
AMD Turion 64 ML-30 (1.6-GHz)
16 ExpressCard assembly 403828-001
Plastics Kit 403812-001
Includes:
17a
17b
17c
17d
17e
18 RTC battery 403819-001
19 Bluetooth® module (includes Bluetooth module cable) 397922-001
20 PC Card assembly 403835-001
ExpressCard slot bezel
PC Card slot bezel
Memory shield
Hard drive cover (includes 3 captive screws)
Memory/Mini PCI module compartment cover (includes 2 captive
screws)
Computer feet (not illustrated)
(Continued)
Spare Part
Number
393579-001
393578-001
395744-001
395743-001
21 Base enclosure 403824-001
22 Hard drives (include frame and connector)
7200 rpm, 100-GB
5400 rpm, 80-GB
Maintenance and Service Guide 3–7
405938-001
403803-001
4200-rpm, 120-GB
4200-rpm, 100-GB
4200-rpm, 60-GB
405939-001
403804-001
405937-001
Illustrated Parts Catalog
Computer Major Components
3–8 Maintenance and Service Guide
Table 3 -1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
23 8-cell, 4.4-hour battery pack 403808-001
24 Mini PCI communications modules
802.11a/b/g wireless local access network (WLAN)
module for use in North America
802.11a/b/g WLAN module for use in the rest of the
world
802.11b/g WLAN module for use in North America
802.11b/g WLAN module for use in the rest of the world
25 Memory modules
1024 MB
512 MB
256 MB
(Continued)
Spare Part
Number
403791-001
403792-001
392557-001
392557-002
403800-001
403799-001
403573-001
Maintenance and Service Guide 3–9
Illustrated Parts Catalog
3.3 Display Assembly Subcomponents
3–10 Maintenance and Service Guide
Display Assembly Subcomponent
Spare Part Number Information
Item Description
Illustrated Parts Catalog
Table 3-2
Display Plastics Kit, includes:
1a
1b
2 Display Hinge Kit 403884-001
3 Display inverter board 403831-001
4 Display Panel Kit (includes display panel cable) 403885-001
5 Wireless Antenna Kit (includes cable and
■ Display bezel
■ Display enclosure
■ Display release latch actuator and hooks
(not illustrated)
transceivers)
Display Label Kit (not illustrated) 403887-001
Display Screw Kit (not illustrated), includes:
■ Phillips PM2.5×7.0 screws
■ Phillips PM2.5×5.0 screws
■ Rubber screw covers
403881-001
403882-001
403886-001
Maintenance and Service Guide 3–11
Illustrated Parts Catalog
3.4 Plastics Kit
Spare Part Number Information
Table 3-3
Plastics Kit
Spare Part
Item Description
Plastics Kit, includes: 403812-001
1 Memory/Mini PCI module compartment cover (includes 2 captive
screws, secured by C-clips)
2 Hard drive cover (includes 3 captive screws, secured by C-clips)
3 Computer feet (6)
4 ExpressCard slot bezel
5 PC Card slot bezel
3–12 Maintenance and Service Guide
Number
3.5 Cable Kit
Illustrated Parts Catalog
Tabl e 3-4
Cable Kit
Spare Part Number Information
Spare Part
Item Description
Cable Kit, includes: 403814-001
1 TouchPad cable
2 Modem connector cable
3 Bluetooth module cable
4 USB board cable
5 Power connector cable
Maintenance and Service Guide 3–13
Number
Illustrated Parts Catalog
3.6 Mass Storage Devices
3–14 Maintenance and Service Guide
Table 3 -5
Mass Storage Devices
Spare Part Number Information
Item Description
1 Hard drives (include frame and connector)
Illustrated Parts Catalog
Spare Part
Number
7200 rpm, 100-GB
5400 rpm, 80-GB
2 Optical drives
DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe
DVD±RW and CD-RW Double Layer Combo Drive
DVD/CD-RW Combo Drive
USB digital drive (not illustrated) 364727-001
405938-001
403803-001
4200-rpm, 120-GB
4200-rpm, 100-GB
4200-rpm, 60-GB
405939-001
403804-001
405937-001
403807-001
403806-001
403805-001
Maintenance and Service Guide 3–15
Illustrated Parts Catalog
3.7 Miscellaneous (Not Illustrated)
Tabl e 3-6
Miscellaneous (Not Illustrated)
Spare Part Information
Spare Part
Description
All-in-one media cable 375759-001
Audio Y-cable 2 379452-001
Power supply, 65 watt 403810-001
Power cords
For use in:
Canada, French Canada, and the United States 403811-001
France, Germany, and Spain 403811-021
The United Kingdom 403811-031
Number
Italy 403811-061
HP remote control 371694-001
Screw Kit (includes the following screws; refer to
Appendix C, “Screw Listing,” for more information on
specifications and usage)
■ Phillips PM3.0×4.0 screw
■ Phillips PM2.5×13.0 screw
■ Phillips PM2.5×9.0 screw
■ Phillips PM2.5×7.0 screw
■ Black Phillips PM2.5×6.0 screw
USB travel mouse 309674-001
USB digital drive 364727-001
Wired headset with volume control 371693-001
3–16 Maintenance and Service Guide
■ Silver Phillips PM2.5×6.0 screw
■ Phillips PM2.5×4.0 screw
■ Phillips PM2.0×4.0 screw
■ Slotted M1.5×9.0 screw
403813-001
Illustrated Parts Catalog
3.8 Sequential Part Number Listing
Table 3 -7
Sequential Part Number Listing
Spare Part
Number Description
309674-001 USB travel mouse
364727-001 USB digital drive
371693-001 Wired headset with volume control
371694-001 HP remote control
375759-001 All-in-one media cable
379452-001 Audio Y-cable 2
392557-001 802.11b/g WLAN Mini PCI communications module for use in
North America
392557-002 802.11b/g WLAN Mini PCI communications module for use in
the rest of the world
393578-001 AMD Turion 64 ML-37 (2.0-GHz) processor (includes
thermal paste)
393579-001 AMD Turion 64 ML-40 (2.2-GHz) processor (includes
thermal paste)
395743-001 AMD Turion 64 ML-30 (1.6-GHz) processor (includes
thermal paste)
395744-001 AMD Turion 64 ML-32 (1.8-GHz) processor (includes
thermal paste)
397922-001 Bluetooth wireless module (includes Bluetooth module cable)
403573-001 256-MB memory module
403790-001 System board
403791-001 802.11a/b/g WLAN Mini PCI communications module for use
in North America
Maintenance and Service Guide 3–17
Illustrated Parts Catalog
Table 3 -7
Sequential Part Number Listing
Spare Part
Number Description
403792-001 802.11a/b/g WLAN Mini PCI communications module for use
in the rest of the world
403796-001 17-inch, WXGA+ with BrightView display assembly (includes
display cable, wireless antenna boards, and antenna cables)
403797-001 17-inch, WSXGA+ with BrightView display assembly (includes
display cable, wireless antenna boards, and antenna cables)
403799-001 512-MB memory module
403800-001 1024-MB memory module
403803-001 5400 rpm, 80-GB hard drive (includes frame and connector)
403804-001 4200-rpm, 100-GB hard drive (includes frame and connector)
403805-001 DVD/CD-RW Combo Drive
403806-001 DVD±RW and CD-RW Double Layer Combo Drive
403807-001 DVD±RW and CD-RW Double Layer Combo Drive with
LightScribe
403808-001 8-cell, 4.4-hour battery pack
403809-001 Keyboard for use in the United States
(Continued)
403809-031 Keyboard for use in the United Kingdom
403809-041 Keyboard for use in France
403809-051 Keyboard for use in Germany
403809-061 Keyboard for use in Italy
403809-071 Keyboard for use in Spain
403809-091 Keyboard for use in Norway
403809-101 Keyboard for use in Sweden and Finland
403809-121 Keyboard for use in French Canada
3–18 Maintenance and Service Guide
Table 3 -7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
403810-001 Power supply, 65 watt
403811-001 Power cord for use in the United States
403811-021 Power cord for use Internationally
403811-031 Power cord for use in the United Kingdom
403811-061 Power cord for use in Italy
403812-001 Plastics Kit
403813-001 Screw Kit
403814-001 Cable Kit
403816-001 Bracket Kit
403817-001 Switch cover (includes LED board and LED board cable)
403818-001 Keyboard assembly frame
403819-001 RTC battery
403822-001 Top cover (includes TouchPad)
403824-001 Base enclosure
403825-001 Speakers
(Continued)
403826-001 Fan assembly
403827-001 Heat sink (includes thermal paste)
403828-001 ExpressCard assembly
403829-001 Optical drive connector board
403830-001 USB board (includes USB board and USB board cable)
403831-001 Display inverter board
403833-001 LED board (includes LED board cable)
Maintenance and Service Guide 3–19
Illustrated Parts Catalog
Table 3 -7
Sequential Part Number Listing
Spare Part
Number Description
403835-001 PC Card assembly
403881-001 Display Plastics Kit
403882-001 Wireless Antenna Kit
403884-001 Display Hinge Kit
403885-001 Display Panel Kit
403886-001 Display Screw Kit
403887-001 Display Label Kit
405937-001 4200-rpm, 60-GB hard drive (includes frame and connector)
405938-001 7200 rpm, 100-GB hard drive (includes frame and connector)
405939-001 4200-rpm, 120-GB hard drive (includes frame and connector)
(Continued)
3–20 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 screwdriver
■ Flat-bladed screwdriver
■ Tool kit—includes connector removal tool, loopback plugs,
and case utility tool
4
Preliminaries
Maintenance and Service Guide 4–1
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the computer, place
✎
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the computer, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or
in hibernation, turn the computer on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package “FRAGILE: Handle With Care.”
Maintenance and Service Guide 4–3
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge may not
be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 4–5
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools such as cutters,
screwdrivers, and vacuums.
■ When fixtures must directly contact dissipative surfaces, use
fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
Table 4-2, “Static-Shielding Materials”).
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
4–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
Maintenance and Service Guide 4–7
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Tabl e 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4 -2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
5
Removal and Replacement
Procedures
This chapter provides removal and replacement procedures.
There are as many 113 screws, in 9 different sizes and types, that
may have to be removed, replaced, or loosened when servicing
the computer. Make special note of each screw size and location
during removal and replacement.
Refer to Appendix C, “Screw Listing,” for detailed information
on screw and nut sizes, locations, and usage.
Maintenance and Service Guide 5–1
Removal and Replacement Procedures
5.1 Serial Number
Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.
Serial Number Location
5–2 Maintenance and Service Guide
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing computer components.
Disassembly Sequence Chart
Section Description
6.3 Preparing the Computer for
Disassembly
Battery pack 0
6.4 Hard Drive 3 loosened to remove the
6.5 Computer Feet 0
6.6 Memory Module 2 loosened to remove the
6.7 Mini PCI Communications
Module
To prevent an unresponsive system and the display of a
Å
warning message, install only a Mini PCI device authorized
for use in your computer by the governmental agency that
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore computer functionality. Then contact
Customer Care.
# of Screws Removed
hard drive cover
2 to remove each hard drive
4 to disassemble each
hard drive
memory/Mini PCI module
compartment cover
2 loosened to release the
memory shield
0
6.8 RTC Battery 0
6.9 Optical Drive 1
6.10 Switch Cover 5
Maintenance and Service Guide 5–3
Removal and Replacement Procedures
Disassembly Sequence Chart
Section Description
6.11 Keyboard Assembly Frame 2
6.12 LED Board 4
6.13 Keyboard 5
6.14 Display Assembly 6 to remove the display
6.15 Top C o v e r 25
6.16 System Board 8
6.17 Bluetooth Module 2
6.18 Modem Connector Cable 0
6.19 USB Board 0
6.20 Speakers 2
6.21 Heat Sink 4
6.22 Processor 0
(Continued)
# of Screws Removed
assembly
6 to remove the display bezel
4 to remove the display panel
4 to remove each display
hinge
1 to remove the display
inverter
6.23 Fan Assembly 5
6.24 PC Card Assembly 2
5–4 Maintenance and Service Guide
Removal and Replacement Procedures
5.3 Preparing the Computer for Disassembly
Before you begin any removal or installation procedures:
1. Shut down the computer. If you are unsure whether the
computer is off or in hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Battery Pack Spare Part Number Information
8-cell, 4.4-hour battery pack 403808-001
Maintenance and Service Guide 5–5
Removal and Replacement Procedures
4. Remove the battery pack by following these steps:
a. Turn the computer upside down with the front
toward you.
b. Slide the battery pack release latch 1 to the left. (The
battery pack disengages from the computer.)
c. Lift the front edge of the battery pack 3 up and swing it
back to remove it.
Removing the Battery Pack
Reverse the above procedure to install the battery pack.
5–6 Maintenance and Service Guide
5.4 Hard Drive
Hard Drive Spare Part Number Information
7200 rpm, 100-GB 405938-001
5400 rpm, 80-GB 403803-001
4200-rpm, 120-GB 405939-001
4200-rpm, 100-GB 403804-001
4200-rpm, 60-GB 405937-001
All hard drive spare part kits include a hard drive frame and
✎
hard drive connector.
1. Prepare the computer for disassembly (refer to Section 5.3).
Removal and Replacement Procedures
Maintenance and Service Guide 5–7
Removal and Replacement Procedures
2. Loosen the three black Phillips PM2.5×6.0 screws 1 that
secure the hard drive cover to the computer.
3. Lift the rear edge of the hard drive cover 2 and swing it up
and forward and remove it.
The hard drive cover is included in the Plastics Kit, spare part
✎
number 403812-001.
Removing the Hard Drive Cover
5–8 Maintenance and Service Guide
Removal and Replacement Procedures
4. Remove the two silver Phillips PM2.5×6.0 hard drive
retention screws 1 that secure each hard drive to the
computer.
5. Slide the hard drive 2 away from the hard drive connector.
6. Remove the hard drive from the hard drive bay 3.
Removing the Hard Drive
Maintenance and Service Guide 5–9
Removal and Replacement Procedures
7. Remove the four Phillips PM3.0×4.0 hard drive frame
screws 1 that secure the hard drive frame to the hard drive.
8. Lift the hard drive straight up 2 to remove if from the hard
drive frame.
Removing the Hard Drive Frame
Reverse the above procedure to reassemble and install the
hard drive.
5–10 Maintenance and Service Guide
5.5 Computer Feet
The computer feet are adhesive-backed rubber pads. The feet are
included in the Plastics Kit, spare part number 403812-001.
Replacing the Computer Feet
Removal and Replacement Procedures
Maintenance and Service Guide 5–11
Removal and Replacement Procedures
5.6 Memory Module
Memory Module Spare Part Number Information
1024 MB 403800-001
512 MB 403799-001
256 MB 403573-001
1. Prepare the computer for disassembly (refer to Section 5.3).
2. Position the computer with the rear panel toward you.
5–12 Maintenance and Service Guide
Removal and Replacement Procedures
3. Loosen the two black Phillips PM2.5×6.0 screws 1 that
secure the memory/Mini PCI module compartment cover to
the computer.
4. Lift the right side of the cover 2 and swing it up and to the
left and remove it.
The memory/Mini PCI module compartment cover is included
✎
in the Plastics Kit, spare part number 403812-001.
Removing the Memory/Mini PCI Module Compartment Cover
Maintenance and Service Guide 5–13
Removal and Replacement Procedures
5. Loosen the two Phillips PM2.5×4.0 screws 1 that secure the
memory shield to the computer.
6. Lift the right side of the memory shield 2 and swing it to the
left as far as it will go.
Releasing the Memory Shield
5–14 Maintenance and Service Guide
Loading...