User Guide
HP Notebook
© Copyright 2011 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2011
Document Part Number: 657632-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your place of purchase.
For any further information or to request a
full refund of the computer, please contact
your local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Introduction ..................................................................................................................................................... 1
Important first steps .............................................................................................................................. 1
Finding information ............................................................................................................................... 2
2 Getting to know your computer ..................................................................................................................... 4
Top ....................................................................................................................................................... 4
TouchPad ............................................................................................................................ 4
Lights ................................................................................................................................... 5
Buttons, speakers, and fingerprint reader (select models only) ........................................... 6
Keys ..................................................................................................................................... 8
Front ..................................................................................................................................................... 9
Right side ........................................................................................................................................... 10
Left side .............................................................................................................................................. 11
Display ................................................................................................................................................ 12
Rear .................................................................................................................................................... 13
Bottom ................................................................................................................................................ 14
Labels ................................................................................................................................................. 15
3 HP QuickWeb (select models only) ............................................................................................................. 16
Getting started .................................................................................................................................... 16
Starting HP QuickWeb ....................................................................................................................... 17
4 Networking .................................................................................................................................................... 18
Using an Internet service provider ...................................................................................................... 18
Creating a wireless connection .......................................................................................................... 19
Identifying wireless and network status icons .................................................................... 19
Turning wireless devices on or off ..................................................................................... 20
Using HP Connection Manager (select models only) ........................................................ 20
Using operating system controls ........................................................................................ 20
Using a WLAN .................................................................................................................................... 20
Connecting to an existing WLAN ....................................................................................... 21
v
Setting up a new WLAN network ....................................................................................... 22
Configuring a wireless router ............................................................................ 22
Protecting your WLAN ....................................................................................... 22
Roaming to another network ............................................................................. 23
Using Bluetooth wireless devices ....................................................................................................... 24
Bluetooth and Internet Connection Sharing (ICS) ............................................................. 24
Connecting to a wired network ........................................................................................................... 24
Connecting to a local area network (LAN) (select models only) ........................................ 24
5 Pointing devices and keyboard ................................................................................................................... 26
Using pointing devices ....................................................................................................................... 26
Setting pointing device preferences ................................................................................... 26
Using the TouchPad .......................................................................................................... 26
Turning the TouchPad off or on ........................................................................ 27
Navigating ......................................................................................................... 28
Selecting ........................................................................................................... 28
Using TouchPad gestures ................................................................................. 29
Scrolling ............................................................................................ 30
Pinching/Zooming ............................................................................. 30
Rotating ............................................................................................ 31
Flicking ............................................................................................. 31
Using the keyboard ............................................................................................................................ 32
Using the action keys ......................................................................................................... 32
Using the hotkeys .............................................................................................................. 33
Using the keypad ............................................................................................................... 34
Using the integrated numeric keypad ................................................................ 34
6 Multimedia and other features ..................................................................................................................... 35
Using the media activity controls ........................................................................................................ 35
Audio .................................................................................................................................................. 35
Adjusting the volume ......................................................................................................... 36
Checking audio functions on the computer ........................................................................ 36
Using Beats Audio (select models only) ............................................................................................. 37
Webcam (select models only) ............................................................................................................ 37
Video .................................................................................................................................................. 38
VGA ................................................................................................................................... 38
HDMI .................................................................................................................................. 39
Configuring audio for HDMI ............................................................................... 39
Intel Wireless Display (select models only) ....................................................................... 40
Using CyberLink PowerDVD (select models only) ............................................................................. 40
vi
7 Power management ...................................................................................................................................... 41
Inserting or removing the battery ........................................................................................................ 41
Inserting the battery ........................................................................................................... 41
Removing the battery ......................................................................................................... 42
Shutting down the computer ............................................................................................................... 43
Setting power options ......................................................................................................................... 43
Using power-saving states ................................................................................................. 43
Initiating and exiting Sleep ................................................................................ 44
Initiating and exiting Hibernation ....................................................................... 44
Using the power meter ....................................................................................................... 45
Using power plans ............................................................................................................. 45
Viewing the current power plan ......................................................................... 45
Selecting a different power plan ........................................................................ 45
Customizing power plans .................................................................................. 45
Setting password protection on wakeup ............................................................................ 46
Using HP Power Manager (select models only) ................................................................................. 46
Using battery power ........................................................................................................................... 47
Finding battery information ................................................................................................ 47
Using Battery Check .......................................................................................................... 47
Displaying the remaining battery charge ........................................................................... 48
Maximizing battery discharge time .................................................................................... 48
Managing low battery levels .............................................................................................. 48
Identifying low battery levels ............................................................................. 48
Resolving a low battery level ............................................................................. 49
Resolving a low battery level when external power is available ....... 49
Resolving a low battery level when a charged battery is available ... 49
Resolving a low battery level when no power source is available .... 49
Resolving a low battery level when the computer cannot exit
Hibernation ....................................................................................... 49
Conserving battery power .................................................................................................. 49
Storing a battery ................................................................................................................ 49
Disposing of a used battery ............................................................................................... 50
Replacing the battery ......................................................................................................... 50
Using external AC power .................................................................................................................... 50
Testing an AC adapter ....................................................................................................... 51
8 External cards and devices .......................................................................................................................... 52
Using Digital Media Slot cards (select models only) .......................................................................... 52
Inserting a digital card ........................................................................................................ 52
Removing a digital card ..................................................................................................... 53
Using a USB device ........................................................................................................................... 53
vii
Connecting a USB device .................................................................................................. 54
Removing a USB device .................................................................................................... 54
Using optional external devices .......................................................................................................... 55
Using optional external drives ............................................................................................ 55
9 Drives ............................................................................................................................................................. 56
Handling drives ................................................................................................................................... 56
Using hard drives ............................................................................................................................... 57
Improving hard drive performance ..................................................................................... 57
Using Disk Defragmenter .................................................................................. 57
Using Disk Cleanup ........................................................................................... 57
Using HP 3D DriveGuard (select models only) .................................................................. 58
Identifying HP 3D DriveGuard status ................................................................ 58
Managing power with a parked hard drive ........................................................ 58
Using HP 3D DriveGuard software ................................................................... 59
Adding or replacing a hard drive ........................................................................................................ 60
Removing the hard drive .................................................................................................... 60
Installing a hard drive ......................................................................................................... 62
Using optical drives (select models only) ........................................................................................... 64
Identifying the installed optical drive .................................................................................. 64
Inserting an optical disc ..................................................................................................... 64
Removing an optical disc ................................................................................................... 65
When the disc tray opens normally ................................................................... 65
When the disc tray fails to open normally ......................................................... 66
Sharing optical drives ........................................................................................................ 67
10 Memory modules ........................................................................................................................................ 68
Adding or replacing memory modules ................................................................................................ 68
11 Security ........................................................................................................................................................ 72
Protecting the computer ..................................................................................................................... 72
Using passwords ................................................................................................................................ 72
Setting passwords in Windows .......................................................................................... 73
Setting passwords in Setup Utility (BIOS) ......................................................................... 73
Managing an administrator password ............................................................... 74
Entering an administrator password .................................................................. 74
Managing a power-on password ....................................................................... 75
Entering a power-on password ......................................................................... 75
Using antivirus software ..................................................................................................................... 75
Using firewall software ....................................................................................................................... 75
viii
Installing critical security updates ....................................................................................................... 76
Installing an optional security cable .................................................................................................... 76
Using the fingerprint reader (select models only) ............................................................................... 77
12 Backup and recovery .................................................................................................................................. 78
Restoring the system .......................................................................................................................... 79
Creating restore media ....................................................................................................................... 79
Performing a system recovery ............................................................................................................ 80
Using the dedicated recovery partition (select models only) ............................................. 80
Restoring using the restore media ..................................................................................... 81
Changing the computer boot order .................................................................................... 81
Backing up and recovering your information ...................................................................................... 81
Using Windows Backup and Restore ................................................................................ 82
Using Windows system restore points ............................................................................... 83
When to create restore points ........................................................................... 83
Create a system restore point ........................................................................... 83
Restore to a previous date and time ................................................................. 83
13 Setup Utility (BIOS) and System Diagnostics .......................................................................................... 84
Using Setup Utility (BIOS) .................................................................................................................. 84
Starting Setup Utility (BIOS) .............................................................................................. 84
Changing the language of Setup Utility (BIOS) ................................................................. 84
Navigating and selecting in Setup Utility (BIOS) ................................................................ 85
Displaying system information ........................................................................................... 85
Restoring factory settings in Setup Utility (BIOS) .............................................................. 85
Exiting Setup Utility (BIOS) ................................................................................................ 86
Updating the BIOS ............................................................................................................. 86
Determining the BIOS version ........................................................................... 86
Downloading a BIOS update ............................................................................. 87
Using System Diagnostics .................................................................................................................. 88
Appendix A Troubleshooting and support .................................................................................................... 89
Troubleshooting .................................................................................................................................. 89
The computer is unable to start up .................................................................................... 89
The computer screen is blank ............................................................................................ 89
Software is functioning abnormally .................................................................................... 89
The computer is on but not responding ............................................................................. 90
The computer is unusually warm ....................................................................................... 90
An external device is not working ...................................................................................... 90
The wireless network connection is not working ................................................................ 90
ix
The optical disc tray does not open for removal of a disc .................................................. 91
The computer does not detect the disc drive ..................................................................... 92
A disc does not play ........................................................................................................... 92
The process of burning a disc does not begin, or it stops before completion .................... 93
Contacting customer support ............................................................................................................. 94
Appendix B Cleaning your computer ............................................................................................................. 95
Cleaning the display ........................................................................................................................... 95
Cleaning the sides and cover ............................................................................................................. 95
Cleaning the TouchPad and keyboard ............................................................................................... 95
Appendix C Traveling with the computer ...................................................................................................... 96
Appendix D Updating programs and drivers ................................................................................................ 98
Appendix E Electrostatic Discharge .............................................................................................................. 99
Appendix F Specifications ............................................................................................................................ 100
Input power ....................................................................................................................................... 100
DC plug of external HP power supply .............................................................................. 100
Operating environment ..................................................................................................................... 101
Appendix G Using SoftPaq Download Manager ......................................................................................... 102
Index ................................................................................................................................................................. 104
x
1Introduction
This guide contains details about your computer's components, such as ports and jacks. It describes
multimedia and other features. And it provides important security, backup, and recovery information.
NOTE: Some of the features described in this guide may not be available on your computer.
Important first steps
After you set up and register the computer, it is important to take the following steps:
1. Set up your wired or wireless network. For more information, refer to
2. Update your antivirus software. For more information, refer to
on page 75.
3. Create recovery discs or a recovery flash drive. For instructions, refer to
on page 78.
4. Get to know your computer. Refer to
devices and keyboard on page 26 for additional information.
5. Discover the software that is already installed on the computer by selecting Start > All
Programs.
Getting to know your computer on page 4 and Pointing
Using antivirus software
Networking on page 18.
Backup and recovery
Important first steps 1
Finding information
The computer comes with several resources to help you perform various tasks.
Resource Contents
Instructions for setting up the computer
User Guide
To access this guide:
Select Start > All Programs > HP Help and
Support > HP Documentation.
How to set up the computer
●
● Identification of computer components
Computer features
●
● Power management features
● Instructions for the following:
◦ Connecting to a wireless network
Using the keyboard and pointing devices
◦
Using the multimedia features of the computer
◦
Maximizing battery life
◦
Replacing or upgrading the hard drive and memory
◦
modules
Protecting the computer
◦
◦ Performing a backup and a recovery
◦ Contacting customer support
◦ Caring for the computer
Updating the software
◦
Help and Support
To access Help and Support, select Start > Help and
Support.
NOTE: For country- or region-specific support, go to
http://www.hp.com/support, select your country or
region, and follow the on-screen instructions.
Regulatory, Safety and Environmental Notices
To access this guide:
Select Start > All Programs > HP Help and
Support > HP Documentation.
Safety & Comfort Guide
To access this guide:
Select Start > All Programs > HP Help and
Support > HP Documentation.
– or –
Go to
http://www.hp.com/ergo.
Computer specifications
●
Operating system information
●
● Software, driver, and BIOS updates
Troubleshooting tools
●
Instructions for contacting customer support
●
● Regulatory and safety information
Battery disposal information
●
Proper workstation setup
●
● Guidelines for posture and work habits that maximize your
comfort and decrease your risk of injury
Electrical and mechanical safety information
●
2 Chapter 1 Introduction
Resource Contents
Worldwide Telephone Numbers booklet
This booklet is provided with your computer.
HP Web site
To access this Web site, go to
support.
Limited Warranty*
To access the warranty:
Select Start > All Programs > HP Help and
Support > HP Documentation.
– or –
Go to
http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the electronic guides on
your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a
printed copy from
● North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd, Boise, ID 83714, USA
● Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
http://www.hp.com/go/orderdocuments or write to:
http://www.hp.com/
HP customer support telephone numbers
Customer support information
●
● Information for ordering parts
Software, driver, and BIOS updates
●
Information about accessories for the computer
●
Warranty information
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
●
Please include your product number, warranty period (found on your serial number label), name, and postal address.
Finding information 3
2 Getting to know your computer
Top
TouchPad
Component Description
(1) TouchPad light ● On: The TouchPad is off.
(2) TouchPad on/off button Turns the TouchPad on or off.
(3) TouchPad zone Moves the pointer and selects or activates items on the
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) TouchPad accent light Illuminates the TouchPad for visual comfort under dark
(6) Right TouchPad button Functions like the right button on an external mouse.
4 Chapter 2 Getting to know your computer
Off: The TouchPad is on.
●
screen.
conditions when the TouchPad is on.
Lights
Component Description
(1) Caps lock light On: Caps lock is on.
(2)
(3)
(4)
(5) TouchPad light ● On: The TouchPad is off.
(6) TouchPad accent light Illuminates the TouchPad for visual comfort under dark
(7) Fingerprint reader light (select models only) ● White: The fingerprint was read.
Power light ● White: The computer is on.
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
Mute light
Wireless light
Amber: Computer sound is off.
●
● Off: Computer sound is on.
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● Amber: All wireless devices are off.
Off: The TouchPad is on.
●
conditions when the TouchPad is on.
Amber: The fingerprint was not read.
●
Top 5
Buttons, speakers, and fingerprint reader (select models only)
Component Description
(1)
(2) Speakers (2) Produce sound.
Power button
When the computer is off, press the button to turn on
●
the computer.
● When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
●
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options,
or refer to
Setting power options on page 43.
6 Chapter 2 Getting to know your computer
Component Description
(3)
(4) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
QuickWeb button Opens QuickWeb (select models only).
● When the computer is off or in Hibernation, press the
button to open HP QuickWeb.
When the computer is in Microsoft Windows, press the
●
button to open the default Web browser.
When the computer is in HP QuickWeb, press the
●
button to open the Web browser.
QuickWeb allows you to browse the Internet, communicate
with Skype, and explore other HP QuickWeb programs.
When the computer is off or in Hibernation, you can press
the QuickWeb button to access these features without
waiting for the operating system to start.
NOTE: For more information, refer to HP QuickWeb
(select models only) on page 16 and to the HP QuickWeb
software Help. If your computer does not have HP
QuickWeb software, the button opens the Web browser.
password logon.
Top 7
Keys
Component Description
(1) esc key Displays system information when pressed in combination
(2) fn key Executes frequently used system functions when pressed
(3)
(4) b key Enables or disables the Beats Audio bass settings (select
(5)
(6) Integrated numeric keypad When the keypad has been enabled, it can be used like an
Windows logo key Displays the Windows Start menu.
Windows applications key Displays a shortcut menu for items beneath the pointer.
with the fn key.
in combination with the b key, the spacebar, or the esc key.
models only) when pressed in combination with the fn key.
Beats Audio is an enhanced audio profile that provides a
deep, controlled bass while maintaining a clear sound.
Beats Audio is enabled by default.
You can also view and control the bass settings through
the Windows operating system. To view and control the
bass properties:
Select Start > Control Panel > Hardware and Sound >
Beats Audio Control Panel.
external numeric keypad.
(7) num lock key Alternates between the navigational and numeric functions
(8) Action keys Execute frequently used system functions.
8 Chapter 2 Getting to know your computer
on the integrated numeric keypad.
Front
Component Description
(1) Digital Media Slot Supports the following digital card formats:
● Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC) Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
● Ultra High Speed MultiMediaCard (UHS/MMC)
(2) Speakers (2) (select models only) Produce sound.
Front 9
Right side
Component Description
(1) Optical drive (select models only) Reads and writes (select models only) to an optical disc.
(2) Optical drive light (select models only) ● Green: The optical drive is being accessed.
Off: The optical drive is idle.
●
(3) Optical drive eject button (select models
(4)
(5)
(6)
(7)
(8) Battery light
only)
Power light ● White: The computer is on.
Hard drive light
USB ports (2) Connect optional USB devices.
Security cable slot Attaches an optional security cable to the computer.
Ejects the optical disc.
Blinking white: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
Blinking white: The hard drive is being accessed.
●
● Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
NOTE: For information on HP 3D DriveGuard, refer
to
Using HP 3D DriveGuard (select models only)
on page 58.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
White: The computer is connected to external power
●
and the battery is fully charged.
(9)
Power connector Connects an AC adapter.
10 Chapter 2 Getting to know your computer
Amber: A battery is charging.
●
Blinking amber: The battery has reached a low battery
●
level, or there is a battery error. When a battery
reaches a critical battery level, the battery light begins
blinking rapidly.
Left side
Component Description
(1) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(2)
(3)
(4)
(5)
(6)
(7)
External monitor port Connects an external VGA monitor or projector.
HDMI port Connects an optional video or audio device, such as a
high-definition television, or any compatible digital or audio
device.
RJ-45 (network) jack Connects a network cable.
USB ports (2) Connect optional USB devices.
NOTE: Depending on your computer model, your
computer may be equipped with 2 USB 3.0 ports, which
connect optional USB 3.0 devices and provide enhanced
USB power performance. USB 3.0 ports are also
compatible with USB 1.0 and 2.0 devices.
Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
Audio-out (headphone) jacks (2) Connect optional powered stereo speakers, headphones,
ear buds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.
Left side 11
Display
Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures still photographs.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
12 Chapter 2 Getting to know your computer
Rear
Component Description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to cycle
on and off during routine operation.
Rear 13
Bottom
Component Description
(1) Battery bay Holds the battery.
(2)
(3) Vents (6) Enable airflow to cool internal components.
(4)
Battery release latch Releases the battery from the battery bay, and releases the
hard drive/memory module compartment cover.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Hard drive bay, wireless compartment, and
memory module compartment
Holds the hard drive, and provides access to the wireless
LAN (WLAN) device and the memory module slots.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module authorized
for use in the computer by the governmental agency that
regulates wireless devices in your country or region. If you
replace the module and then receive a warning message,
remove the module to restore computer functionality, and
then contact customer support through Help and Support.
14 Chapter 2 Getting to know your computer
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:
●
Serial number label—Provides important information, including the following:
Component
(1) Product name
(2) Serial number
(3) Product part number
(4) Warranty period
(5) Model description
Have this information available when you contact customer support. The serial number label is
affixed to the bottom of the computer.
Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the
●
Product Key to update or troubleshoot the operating system. The Microsoft Certificate of
Authenticity is located on the bottom of the computer.
Regulatory label—Provides regulatory information about the computer. The regulatory label is
●
affixed inside the battery bay.
Wireless certification label or labels (select models only)—Provide information about optional
●
wireless devices and the approval markings of some of the countries or regions in which the
devices have been approved for use. You may need this information when traveling
internationally. If your computer model includes one or more wireless devices, one or more
certification labels are included with your computer. Wireless certification labels are affixed to the
bottom of the computer.
Labels 15
3 HP QuickWeb (select models only)
Getting started
The HP QuickWeb environment provides a fun and engaging way to perform many of your favorite
activities. Your computer is ready to go within seconds of starting QuickWeb, allowing you to rapidly
access the Internet, widgets, and communication programs. To use QuickWeb, press the QuickWeb
button, and then start browsing the Web, communicating with others using Skype, and exploring other
HP QuickWeb programs.
Your HP QuickWeb Home screen includes the following features:
Web browser—Search and browse the Internet, and create links to your favorite Web sites.
●
Skype (select models only)—Communicate using Skype, an application that uses voice over
●
Internet protocol (VoIP). Skype lets you make conference calls or have video chats with one or
more people at a time. You can also make long-distance phone calls to land lines.
● Widgets—Start using widgets for news, weather, social networking, stocks, a calculator, sticky
notes, and more. You can also use Widget Manager to add more widgets to the HP QuickWeb
Home screen.
NOTE: For additional information about using HP QuickWeb, refer to the HP QuickWeb software
Help.
16 Chapter 3 HP QuickWeb (select models only)
Starting HP QuickWeb
To start HP QuickWeb, press the QuickWeb button when the computer is off or in Hibernation.
▲
The following table explains the different behaviors of the QuickWeb button.
Button Behavior
QuickWeb button
When the computer is off or in Hibernation, press the
●
button to open HP QuickWeb.
● When the computer is in Microsoft Windows, press the
button to open the default Web browser.
When the computer is in HP QuickWeb, press the
●
button to open the Web browser.
NOTE: If your computer does not have HP QuickWeb
software, the button opens the Web browser.
NOTE: For more information, refer to the HP QuickWeb software Help.
Starting HP QuickWeb 17
4Networking
Your computer supports two types of Internet access:
● Wireless—Refer to
Wired—Refer to
●
NOTE: You must set up Internet service before you can connect to the Internet.
Creating a wireless connection on page 19.
Connecting to a wired network on page 24.
Using an Internet service provider
Before you can connect to the Internet, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set
up the modem, install a network cable to connect your wireless computer to the modem, and test the
Internet service.
NOTE: Your ISP will give you a user ID and password to access the Internet. Record this
information and store it in a safe place.
The following features will help you set up a new Internet account or configure the computer to use an
existing account:
Internet Services & Offers (available in some locations)—This utility assists with signing up
●
for a new Internet account and configuring the computer to use an existing account. To access
this utility, select Start > All Programs > Online Services > Get Online.
ISP-provided icons (available in some locations)—These icons may be displayed either
●
individually on the Windows desktop or grouped in a desktop folder named Online Services. To
set up a new Internet account or configure the computer to use an existing account, double-click
an icon, and then follow the on-screen instructions.
Windows Connect to the Internet Wizard—This wizard allows you to connect to the Internet in
●
any of the following situations:
You already have an account with an ISP.
◦
You do not have an Internet account and want to select an ISP from the list provided within
◦
the wizard. (The list of ISP providers is not available in all regions.)
You have selected an unlisted ISP, and the ISP has provided you with information such as
◦
a specific IP address and POP3 and SMTP settings.
To access the Windows Connect to the Internet Wizard and instructions for using it, select
Start > Control Panel > Network and Internet > Network and Sharing Center.
18 Chapter 4 Networking
NOTE: If you are prompted within the wizard to choose between enabling or disabling
Windows Firewall, choose to enable the firewall.
Creating a wireless connection
Your computer may be equipped with one or more of the following wireless devices:
Wireless local area network (WLAN) device
●
HP Mobile Broadband Module (wireless wide area network (WWAN))
●
● Bluetooth® device
For more information on wireless technology, refer to the information and Web site links provided in
Help and Support.
Identifying wireless and network status icons
Icon Name Description
HP Connection Manager Opens HP Connection Manager, which enables you to create and manage
Wired network (connected) Indicates that one or more network devices are connected to the network.
Network (disabled/
disconnected)
Network (connected) Indicates that one or more network devices are connected to a network.
Network (disconnected) Indicates that network devices are not connected to a network.
Network (disabled/
disconnected)
WLAN, WWAN (select models only), and Bluetooth connections.
Indicates that all network devices are disabled in Windows Control Panel.
Indicates that no wireless connections are available.
Creating a wireless connection 19
Turning wireless devices on or off
You can use the wireless key or HP Connection Manager (select models only) to turn on and turn off
wireless devices. Refer to
location of the wireless key on your computer.
To turn off wireless devices using HP Connection Manager:
Right-click the HP Connection Manager icon in the notification area, at the far right of the
▲
taskbar, and then click the power button next to the desired device.
– or –
Select Start > All Programs > HP Help and Support > HP Connection Manager, and then
click the power button next to the desired device.
Using the action keys on page 32 for information on identifying the
Using HP Connection Manager (select models only)
HP Connection Manager provides a central location for managing your wireless devices, an interface
for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving
SMS (text) messages. HP Connection Manager allows you to manage the following devices:
Wireless local area network (WLAN)/Wi-Fi
●
Wireless wide area network (WWAN)/HP Mobile Broadband
●
Bluetooth®
●
HP Connection Manager provides information and notifications on connection status, power status,
SIM details, and SMS messages. Status information and notifications are provided in the notification
area, at the far right of the taskbar.
To open HP Connection Manager:
Click the HP Connection Manager icon in the notification area, at the far right of the taskbar.
▲
– or –
Select Start > All Programs > HP Help and Support > HP Connection Manager.
For more information, refer to the HP Connection Manager software Help.
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.
To use operating system controls:
▲ Select Start > Control Panel > Network and Internet > Network and Sharing Center.
For more information, select Start > Help and Support.
Using a WLAN
A wireless connection connects the computer to Wi-Fi networks, or WLANs. A WLAN is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.
20 Chapter 4 Networking
Connecting to an existing WLAN
To connect to an existing WLAN:
1. Be sure that the WLAN device is on. (Refer to
2. Click the network icon in the notification area, at the far right of the taskbar.
3. Select your WLAN from the list.
4. Click Connect.
If the network is a security-enabled WLAN, you are prompted to enter a network security code.
Type the code, and then click OK to complete the connection.
NOTE: If no WLANs are listed, you are out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, click Open Network and Sharing
Center, and then click Set up a new connection or network. A list of options is displayed. You
can choose to manually search for and connect to a network or to create a new network
connection.
After the connection is made, you can place the mouse pointer over the network icon in the
notification area, at the far right of the taskbar, to verify the name and status of the connection.
NOTE: The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.
Turning wireless devices on or off on page 20.)
Using a WLAN 21
Setting up a new WLAN network
Required equipment:
● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
an Internet service provider (ISP)
● A wireless router (purchased separately) (2)
● Your new wireless computer (3)
NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration shows an example of a completed WLAN network installation that is connected to the
Internet. As your network grows, additional wireless and wired computers can be connected to the
network to access the Internet.
Configuring a wireless router
For help in setting up a WLAN, refer to the information provided by your router manufacturer or your
ISP.
The Windows operating system also provides tools to help you set up a new wireless network. To use
the Windows tools to set up your network, select Start > Control Panel > Network and Internet >
Network and Sharing Center > Set up a new connection or network > Set up a new network.
Then follow the on-screen instructions.
NOTE: It is recommended that you initially connect your new wireless computer to the router by
using the network cable provided with the router. When the computer successfully connects to the
Internet, you can disconnect the cable, and then access the Internet through your wireless network.
Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your computer in a
hotspot, limit your network activities to e-mail that is not confidential and basic Internet surfing.
22 Chapter 4 Networking
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. You can take the following precautions to protect your WLAN:
Firewall—A firewall checks both data and requests for data that are sent to your network, and
●
discards any suspicious items. Firewalls are available in both software and hardware. Some
networks use a combination of both types.
Wireless encryption—Your computer supports three encryption protocols:
●
Wi-Fi Protected Access (WPA)
◦
Wi-Fi Protected Access II (WPA2)
◦
Wired Equivalent Privacy (WEP)
◦
NOTE: HP recommends that you select WPA2, which is the most advanced of the three encryption
protocols. The use of WEP encryption is not recommended, because it can be overcome with little
effort.
Wi-Fi Protected Access (WPA) and Wi-Fi Protected Access II (WPA2) use security standards to
●
encrypt and decrypt data transmitted over the network. Both WPA and WPA2 dynamically
generate a new key for every packet, and they also generate a different set of keys for each
computer network. To accomplish this:
WPA uses Advanced Encryption Standard (AES) and Temporal Key Integrity Protocol
◦
(TKIP)
WPA2 uses Cipher Block Chaining Message Authentication Code Protocol (CCMP), which
◦
is a new AES protocol.
● Wired Equivalent Privacy (WEP) encrypts data with a WEP key before it is transmitted. Without
the correct key, others will not be able to use the WLAN.
Roaming to another network
When you move your computer within range of another WLAN, Windows attempts to connect to that
network. If the attempt is successful, your computer is automatically connected to the new network. If
Windows does not recognize the new network, follow the same procedure you used initially to
connect to your WLAN.
Using a WLAN 23
Using Bluetooth wireless devices
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
Computers
●
Phones
●
Imaging devices (cameras and printers)
●
Audio devices
●
Mouse
●
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information on configuring and using Bluetooth devices, refer to the
Bluetooth software Help.
Bluetooth and Internet Connection Sharing (ICS)
HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway
through which other computers may connect to the Internet. When two or more computers are
connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the
computers, the other computers may not be able to connect to the Internet using the Bluetooth
network.
The strength of Bluetooth is in synchronizing information transfers between your computer and
wireless devices including cellular phones, printers, cameras, and PDAs. The inability to consistently
connect two or more computers to share the Internet through Bluetooth is a limitation of Bluetooth
and the Windows operating system.
Connecting to a wired network
Connecting to a local area network (LAN) (select models only)
Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased
separately). If the network cable contains noise suppression circuitry (1), which prevents interference
from TV and radio reception, orient the circuitry end of the cable (2) toward the computer.
To connect the network cable:
1. Plug the network cable into the network jack (1) on the computer.
24 Chapter 4 Networking
2. Plug the other end of the network cable into a network wall jack (2) or router.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a
modem cable or telephone cable into an RJ-45 (network) jack.
Connecting to a wired network 25
5 Pointing devices and keyboard
Using pointing devices
NOTE: In addition to the pointing devices included with your computer, you can use an external
USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.
Setting pointing device preferences
Use Mouse Properties in Windows® to customize pointing device settings, button configuration, click
speed, and pointer options.
To access Mouse Properties, select Start > Devices and Printers. Then right-click the listing that
represents your computer, and select Mouse settings.
Using the TouchPad
NOTE: The TouchPad on your computer may look slightly different from the illustrations in this
section. Refer to
TouchPad on your computer.
To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.
Use the left and right TouchPad buttons as you would use the buttons on an external mouse. To
scroll up and down using the TouchPad vertical scroll zone, slide your finger up or down over the
scroll zone.
NOTE: If you are using the TouchPad to move the pointer, you must lift your finger off the
TouchPad before moving it to the scroll zone. Sliding your finger from the TouchPad to the scroll zone
does not activate the scrolling function.
Getting to know your computer on page 4 for specific information about the
26 Chapter 5 Pointing devices and keyboard
Turning the TouchPad off or on
To turn the TouchPad off or on, quickly double-tap the TouchPad on/off button.
NOTE: The TouchPad light is off when the TouchPad is on.
The TouchPad light and onscreen display icons indicate the TouchPad status when the TouchPad is
turned off or on. The following table shows and describes the TouchPad display icons.
TouchPad light Icon Description
Amber
Off
Indicates that the TouchPad is off.
Indicates that the TouchPad is on.
Using pointing devices 27
Navigating
To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.
Selecting
Use the left and right TouchPad buttons as you would use the corresponding buttons on an external
mouse.
28 Chapter 5 Pointing devices and keyboard
Using TouchPad gestures
The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the
TouchPad at the same time.
NOTE: TouchPad gestures are not supported in all programs.
To view the demonstration of a gesture:
1. Select Start > Control Panel > Hardware and Sound > Synaptics > Settings.
2. Click a gesture to activate the demonstration.
To turn the gestures on or off:
1. Select Start > Control Panel > Hardware and Sound > Synaptics > Settings.
2. Select the check box next to the gesture that you want to turn on or off.
3. Click Apply, and then click OK.
Using pointing devices 29
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers
slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right
motion.
NOTE: Scrolling speed is controlled by finger speed.
NOTE: Two-finger scrolling is enabled at the factory.
Pinching/Zooming
Pinching allows you to zoom in or out on images or text.
● Zoom in by placing two fingers together on the TouchPad, and then moving them apart.
Zoom out by placing two fingers apart on the TouchPad, and then moving them together.
●
NOTE: Pinching/zooming is enabled at the factory.
30 Chapter 5 Pointing devices and keyboard
Rotating
Flicking
Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the
TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving
from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12
o’clock.
NOTE: Rotating is disabled at the factory.
Flicking allows you to navigate through screens or quickly scroll through documents. To flick, use
three fingers to touch the TouchPad zone in a light, quick flicking motion up, down, left, or right.
NOTE: Three-finger flicking is disabled at the factory.
Using pointing devices 31
Using the keyboard
Using the action keys
An action key performs an assigned function. The icon on each of the f1 through f4 keys and f6
through f12 keys illustrates the assigned function for that key.
To use an action key function, press and hold the key.
The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS)
and revert back to standard settings by pressing the fn key and an action key to activate the assigned
function. Refer to
CAUTION: Use extreme care when making changes in Setup Utility. Errors can prevent the
computer from operating properly.
Icon Key Description
Using Setup Utility (BIOS) on page 84 for instructions.
f1 Opens Help and Support, which provides tutorials, information about your Windows
f2 Decreases the screen brightness level incrementally as long as you hold down the
f3 Increases the screen brightness level incrementally as long as you hold down the key.
f4 Switches the screen image among display devices connected to the system. For
f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD.
f7 Plays, pauses, or resumes a track of an audio CD or a section of a DVD or a BD.
f8 Plays the next track of an audio CD or the next section of a DVD or a BD.
operating system and computer, answers to questions, and updates to your computer.
Help and Support also provides automated troubleshooting tools and access to
customer support.
key.
example, if a monitor is connected to the computer, pressing this key alternates the
screen image from the computer display to the monitor display to a simultaneous
display on both the computer and the monitor.
Most external monitors receive video information from the computer using the external
VGA video standard. This action key can also alternate images among other devices
that are receiving video information from the computer.
f9 Decreases speaker volume incrementally as long as you hold down the key.
f10 Increases speaker volume incrementally as long as you hold down the key.
32 Chapter 5 Pointing devices and keyboard
Icon Key Description
Using the hotkeys
A hotkey is a combination of the fn key (1) and either the esc key (2), the b key (3), or the spacebar
(4).
To use a hotkey:
Briefly press the fn key, and then briefly press the second key of the hotkey combination.
▲
f11 Mutes or restores speaker sound.
f12 Turns the wireless feature on or off.
NOTE: A wireless network must be set up before a wireless connection is possible.
Function Hotkey Description
Display system information. fn+esc Displays information about system hardware components and the
system BIOS version number.
Using the keyboard 33
Function Hotkey Description
Control the bass settings
(select models only).
Turn the TouchPad accent
light on or off.
fn+b Enables or disables the Beats Audio bass settings (select models
fn+spacebar Turns the TouchPad accent light on or off when the TouchPad is on.
Using the keypad
The computer includes integrated numeric keypad. The computer also supports an optional external
numeric keypad or an optional external keyboard that includes a numeric keypad.
Using the integrated numeric keypad
only).
Beats Audio is an enhanced audio profile that provides a deep,
controlled bass while maintaining a clear sound. Beats Audio is
enabled by default.
You can also view and control the bass settings through the
Windows operating system. To view and control the bass properties:
Select Start > Control Panel > Hardware and Sound > Beats
Audio Control Panel.
NOTE: The TouchPad accent light is turned on at the factory. To
extend battery life, turn off the TouchPad accent light.
Component Description
(1) num lock key Alternates between the navigational and numeric functions on the
(2) Integrated numeric keypad Can be used like an external numeric keypad.
34 Chapter 5 Pointing devices and keyboard
integrated numeric keypad.
NOTE: The keypad function that is active when the computer is
turned off is reinstated when the computer is turned back on.
6 Multimedia and other features
Your computer includes the following:
● Four integrated speakers and a subwoofer
Two integrated microphones
●
Integrated webcam
●
Preinstalled multimedia software
●
Multimedia keys
●
Using the media activity controls
Your computer has media action keys that allow you to play, pause, fast forward, or rewind a media
file. Refer to
controls.
Using the action keys on page 32 for information about your computer's media activity
Audio
Your computer provides a variety of audio-related opportunities:
Play music.
●
Record sound.
●
● Download music from the Internet.
● Create multimedia presentations.
Transmit sound and images with instant messaging programs.
●
Stream radio programs.
●
Create (burn) audio CDs using the installed optical drive (select models only) or on an optional
●
external optical drive (purchased separately).
Using the media activity controls 35
Adjusting the volume
You can adjust the volume using the volume keys. Refer to Using the action keys on page 32 for
more information.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
NOTE: Volume can also be controlled through the operating system and some programs.
Checking audio functions on the computer
NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
To check the audio functions on your computer, follow these steps:
1. Select Start > Control Panel > Hardware and Sound > Sound.
2. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound
event, such as a beep or alarm, and click the Test button.
You should hear sound through the speakers or through connected headphones.
To check the recording functions on your computer, follow these steps:
1. Select Start > All Programs > Accessories > Sound Recorder.
2. Click Start Recording and speak into the microphone. Save the file to your desktop.
3. Open a multimedia program and play back the sound.
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware
and Sound > Sound.
36 Chapter 6 Multimedia and other features
Using Beats Audio (select models only)
Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a
clear sound. Beats Audio is enabled by default.
To enable or disable the Beats Audio bass settings:
Press fn+b.
●
– or –
Select Start > Control Panel > Hardware and Sound > Beats Audio Control Panel.
●
The following table shows and describes the Beats Audio icons.
Icon Description
Beats Audio is enabled.
Beats Audio is disabled.
Webcam (select models only)
Some computers include an integrated webcam, located at the top of the display. With the
preinstalled software, you can use the webcam to take a photo or record a video. You can preview
and save the photo or video recording.
The webcam software enables you to experiment with the following features:
Capturing and sharing video
●
● Streaming video with instant message software
Taking still photos
●
To access the webcam, select Start > All Programs > Communication and Chat > CyberLink
YouCam.
For information on using the webcam, select Start > Help and Support.
Using Beats Audio (select models only) 37
Video
VGA
Your computer has the following external video ports:
VGA
●
HDMI
●
The external monitor port, or VGA port, is an analog display interface that connects an external VGA
display device such as an external VGA monitor or a VGA projector to the computer.
To connect a VGA display device, connect the device cable to the external monitor port.
▲
NOTE: For more information on switching the screen image, refer to Using the action keys
on page 32.
38 Chapter 6 Multimedia and other features
HDMI
The HDMI (High Definition Multimedia Interface) port connects the computer to an optional video or
audio device, such as a high-definition television, or to any compatible digital or audio component.
NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable
(purchased separately).
One HDMI device can be connected to the HDMI port on the computer. The information displayed on
the computer screen can be simultaneously displayed on the HDMI device.
To connect a video or audio device to the HDMI port:
1. Connect one end of the HDMI cable to the HDMI port on the computer.
2. Connect the other end of the cable to the video device, and then refer to the device
manufacturer’s instructions for additional information.
NOTE: For more information on switching the screen image, refer to Using the action keys
on page 32.
Configuring audio for HDMI
To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the
HDMI port on your computer. Then configure the default audio playback device as follows:
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then
click Playback devices.
2. On the Playback tab, click either Digital Output or Digital Output Device (HDMI).
3. Click Set Default, and then click OK.
To return audio to the computer speakers, follow these steps:
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then
click Playback devices.
2. On the Playback tab, click Speakers.
3. Click Set Default, and then click OK.
Video 39
Intel Wireless Display (select models only)
Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To
experience wireless display, a wireless TV adapter (purchased separately) and an Intel graphics card
are required. For details about using the wireless TV adapter, refer to the manufacturer's instructions.
NOTE: Be sure that wireless is enabled on your computer before using the wireless display.
Using CyberLink PowerDVD (select models only)
CyberLink PowerDVD turns your computer into a mobile entertainment center. With CyberLink
PowerDVD, you can enjoy music CDs and DVD and Blu-ray Disc (BD) movies. You can also manage
and edit your photo collections.
To start CyberLink PowerDVD, select Start > All Programs > Music, Photos and Videos, and
▲
then click CyberLink PowerDVD 10.
For more information on using CyberLink PowerDVD, refer to the PowerDVD software Help.
40 Chapter 6 Multimedia and other features
7 Power management
Inserting or removing the battery
NOTE: For additional information on using the battery, refer to Using battery power on page 47.
Inserting the battery
1. Turn the computer upside down on a flat surface, with the battery bay toward you.
2. Align the battery (1) with the outer edge of the battery bay.
3. Rotate the battery (2) into the battery bay until it is seated. The battery release latch
automatically locks the battery into place.
Inserting or removing the battery 41
Removing the battery
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work and initiate Hibernation or shut down the
computer through Windows before removing the battery.
1. Turn the computer upside down on a flat surface.
2. Slide the battery release latch (1) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Pivot the battery (2) upward and remove it from the computer (3).
42 Chapter 7 Power management
Shutting down the computer
CAUTION: Unsaved information is lost when the computer shuts down.
The Shut down command closes all open programs, including the operating system, and then turns
off the display and computer.
Shut down the computer under any of the following conditions:
When you need to replace the battery or access components inside the computer
●
When you are connecting an external hardware device that does not connect to a USB or video
●
port
When the computer will be unused and disconnected from external power for an extended
●
period
Although you can shut down the computer with the power button, the recommended procedure is to
use the Windows Shut down command:
NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or
Hibernation before shutdown is possible.
1. Save your work and close all open programs.
2. Select Start > Shut down.
NOTE: If you have been registered to a network domain, the button you click is called Shut
Down instead of Turn Off Computer.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try
the following emergency procedures in the sequence provided:
Press ctrl+alt+delete, and then click the Power button.
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power and remove the battery.
●
Setting power options
Using power-saving states
The computer has two power-saving states that are enabled at the factory: Sleep and Hibernation.
When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory,
letting you exit Sleep faster than exiting Hibernation. If the computer is in the Sleep state for an
extended period or if the battery reaches a critical battery level while in the Sleep state, the computer
initiates Hibernation.
When Hibernation is initiated, your work is saved to a hibernation file on the hard drive and the
computer turns off.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate Sleep or Hibernation while reading from or
writing to a disc or an external media card.
Shutting down the computer 43
NOTE: You cannot initiate any type of networking connection or perform any computer functions
while the computer is in the Sleep state or in Hibernation.
Initiating and exiting Sleep
The system is set at the factory to initiate Sleep after a period of inactivity when running on battery
power or on external power.
Power settings and timeouts can be changed using Power Options in Windows® Control Panel.
With the computer on, you can initiate Sleep in any of the following ways:
Briefly press the power button.
●
Close the display.
●
● Select Start, click the arrow next to the Shut down button, and then click Sleep.
To exit Sleep:
Briefly press the power button.
●
● If the display is closed, open the display.
Press a key on the keyboard.
●
Tap or swipe the TouchPad.
●
When the computer exits Sleep, the power lights turn on and your work returns to the screen where
you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before your work will return to the screen.
Initiating and exiting Hibernation
The system is set at the factory to initiate Hibernation after a period of inactivity when running on
battery power or on external power, or when the battery reaches a critical battery level.
Power settings and timeouts can be changed in Windows Control Panel.
To initiate Hibernation:
Select Start, click the arrow next to the Shut down button, and then click Hibernate.
▲
To exit Hibernation:
Briefly press the power button.
▲
The power lights turn on and your work returns to the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before your work will return to the screen.
44 Chapter 7 Power management
Using the power meter
The power meter is located in the notification area, at the far right of the taskbar. The power meter
allows you to quickly access power settings and view the remaining battery charge.
To display the percentage of remaining battery charge and the current power plan, move the
●
pointer over the power meter icon.
To access Power Options, or to change the power plan, click the power meter icon and select an
●
item from the list.
Different power meter icons indicate whether the computer is running on battery or external power.
The icon also displays a message if the battery has reached a low or critical battery level.
Using power plans
A power plan is a collection of system settings that manages how the computer uses power. Power
plans can help you conserve power or maximize performance.
Viewing the current power plan
Use any of the following methods:
Click the power meter icon in the notification area, at the far right of the taskbar.
●
Select Start > Control Panel > System and Security > Power Options.
●
Selecting a different power plan
Use any of the following methods:
Click the power meter icon in the notification area, and then select a power plan from the list.
●
Select Start > Control Panel > System and Security > Power Options, and then select an
●
item from the list.
Customizing power plans
To customize a power plan:
1. Click the power meter icon in the notification area, and then click More power options.
– or –
Select Start > Control Panel > System and Security > Power Options.
2. Select a power plan, and then click Change plan settings.
3. Change the settings as needed.
4. To change additional settings, click Change advanced power settings and make your
changes.
Setting power options 45
Setting password protection on wakeup
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow
these steps:
1. Select Start > Control Panel > System and Security > Power Options.
2. In the left pane, click Require a password on wakeup.
3. Click Change Settings that are currently unavailable.
4. Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account
password, click Create or change your user account password, and then follow the on-
screen instructions. If you do not need to create or change a user account password, go to step
5.
5. Click Save changes.
Using HP Power Manager (select models only)
Power Manager allows you to select a power plan to optimize your computer's power consumption
and battery charge. The following power plans are available:
Power saver
●
HP Recommended
●
High performance
●
To start Power Manager when Windows is running:
Select Start > Control Panel > Hardware and Sound > HP Power Manager.
▲
46 Chapter 7 Power management
Using battery power
When a charged battery is in the computer and the computer is not plugged into external power, the
computer runs on battery power. When the computer is plugged into external AC power, the
computer runs on AC power.
If the computer contains a charged battery and is running on external AC power, the computer
switches to battery power if the AC adapter is disconnected from the computer.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save
battery life. For information on increasing or decreasing display brightness, refer to
keys on page 32.
You can keep a battery in the computer or in storage, depending on how you work. Keeping the
battery in the computer whenever the computer is plugged into AC power charges the battery and
also protects your work in case of a power outage. However, a battery in the computer slowly
discharges when the computer is off and unplugged from external power.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
Computer battery life varies, depending on power management settings, programs running on the
computer, display brightness, external devices connected to the computer, and other factors.
Finding battery information
Using the action
Help and Support provides the following tools and information about the battery:
Battery Check tool to test battery performance
●
Information on calibration, power management, and proper care and storage to maximize battery
●
life
Information on battery types, specifications, life cycles, and capacity
●
To access battery information:
▲ Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions.
Using Battery Check
Battery Check in Help and Support provides information on the status of the battery installed in the
computer.
To run Battery Check:
1. Connect the AC adapter to the computer.
NOTE: The computer must be connected to external power for Battery Check to work properly.
2. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical.
3. Click the Power tab, and then click Battery Check.
Battery Check examines the battery and its cells to see if they are functioning properly, and then
reports the results of the examination.
Using battery power 47
Displaying the remaining battery charge
▲ Move the pointer over the power meter icon in the notification area, at the far right of the taskbar.
Maximizing battery discharge time
Battery discharge time varies depending on the features you use while on battery power. Maximum
discharge time gradually decreases as the battery storage capacity naturally degrades.
Tips for maximizing battery discharge time:
Lower the brightness on the display.
●
Remove the battery from the computer when it is not being used or charged.
●
Store the battery in a cool, dry location.
●
Select the Power saver setting in Power Options.
●
Managing low battery levels
The information in this section describes the alerts and system responses set at the factory. Some
low-battery alerts and system responses can be changed using Power Options in Windows Control
Panel. Preferences set using Power Options do not affect lights.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level,
the following behavior occurs:
The battery light (select models only) indicates a low or critical battery level.
●
NOTE: For additional information about the battery light, refer to Getting to know your
computer on page 4.
– or –
The power meter icon in the notification area shows a low or critical battery notification.
●
NOTE: For additional information about the power meter, refer to Using the power meter
on page 45.
The computer takes the following actions for a critical battery level:
If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates
●
Hibernation.
● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains
briefly in the Sleep state, and then shuts down and loses any unsaved information.
48 Chapter 7 Power management
Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following devices:
▲
AC adapter
●
Optional docking or expansion device
●
Optional power adapter purchased as an accessory from HP
●
Resolving a low battery level when a charged battery is available
1. Turn off the computer or initiate Hibernation.
2. Replace the discharged battery with a charged battery.
3. Turn on the computer.
Resolving a low battery level when no power source is available
Initiate Hibernation.
●
Save your work and shut down the computer.
●
Resolving a low battery level when the computer cannot exit Hibernation
When the computer lacks sufficient power to exit Hibernation, follow these steps:
1. Replace the discharged battery with a charged battery, or connect the AC adapter to the
computer and to external power.
2. Exit Hibernation by pressing the power button.
Conserving battery power
Select low power-use settings through Power Options in Windows Control Panel.
●
Turn off wireless and local area network (LAN) connections and exit modem applications when
●
you are not using them.
Disconnect unused external devices that are not plugged into an external power source.
●
Stop, disable, or remove any external media cards that you are not using.
●
● Decrease screen brightness.
● Before you leave your work, initiate Sleep or Hibernation, or shut down the computer.
Storing a battery
CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for
extended periods of time.
If a computer will be unused and unplugged from external power for more than 2 weeks, remove the
battery and store it separately.
To prolong the charge of a stored battery, place it in a cool, dry place.
Using battery power 49
NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent,
recharge the battery before returning it to storage.
Calibrate a battery before using it if it has been stored for one month or more.
Disposing of a used battery
WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short
external contacts; do not dispose of in fire or water.
Refer to the Regulatory, Safety and Environmental Notices for proper battery disposal.
Replacing the battery
In Windows 7, Battery Check in Help and Support notifies you to replace the battery when an internal
cell is not charging properly or when the battery storage capacity has reached a weak condition. If the
battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers
you to the HP Web site for more information about ordering a replacement battery.
Using external AC power
NOTE: For information on connecting to AC power, refer to the Setup Instructions poster provided
in the computer box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion
device.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Connect the computer to external AC power under any of the following conditions:
WARNING! Do not charge the computer battery while you are onboard aircraft.
When charging or calibrating a battery
●
When installing or modifying system software
●
When writing information to a CD, a DVD, or a BD (select models only)
●
When running Disk Defragmenter
●
● When performing a backup or recovery
When you connect the computer to external AC power, the following events occur:
The battery begins to charge.
●
If the computer is turned on, the power meter icon in the notification area changes appearance.
●
When you disconnect external AC power, the following events occur:
The computer switches to battery power.
●
● The display brightness is automatically decreased to save battery life.
50 Chapter 7 Power management
Testing an AC adapter
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
The computer does not turn on.
●
● The display does not turn on.
● The power lights are off.
To test the AC adapter:
1. Shut down the computer.
2. Remove the battery from the computer.
3. Connect the AC adapter to the computer, and then plug it into an AC outlet.
4. Turn on the computer.
● If the power lights turn on, the AC adapter is working properly.
If the power lights remain off, check the connection from the AC adapter to the computer
●
and the connection from the AC adapter to the AC outlet to make sure the connections are
secure.
If the connections are secure and the power lights remain off, the AC adapter is not
●
functioning and should be replaced.
Contact customer support for information on obtaining a replacement AC power adapter.
Using external AC power 51
8 External cards and devices
Using Digital Media Slot cards (select models only)
Optional digital cards provide secure data storage and convenient data sharing. These cards are
often used with digital media–equipped cameras and PDAs as well as with other computers.
To determine the digital card formats that are supported on your computer, refer to
Inserting a digital card
CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert
a digital card.
1. Hold the card label-side up, with the connectors facing the computer.
2. Insert the card into the Digital Media Slot, and then press in on the card until it is firmly seated.
Front on page 9.
You will hear a sound when the device has been detected, and a menu of options may be
displayed.
52 Chapter 8 External cards and devices
Removing a digital card
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the digital card.
1. Save your information and close all programs associated with the digital card.
2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then
follow the on-screen instructions.
3. Press in on the card (1), and then remove it from the slot (2).
NOTE: If the card does not eject, pull the card out of the slot.
Using a USB device
Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external
device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.
Some USB devices may require additional support software, which is usually included with the
device. For more information about device-specific software, refer to the manufacturer's instructions.
These instructions may be provided with the software, on disc, or on the manufacturer’s Web site.
Your computer has 4 USB ports that support USB 1.0 and 2.0 devices.
NOTE: Depending on your computer model, your computer may be equipped with 2 USB 3.0 ports,
which connect optional USB 3.0 devices and provide enhanced USB power performance. USB 3.0
ports are also compatible with USB 1.0 and 2.0 devices.
An optional docking device or USB hub provides additional USB ports that can be used with the
computer.
Using a USB device 53
Connecting a USB device
CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the
device.
Connect the USB cable for the device to the USB port.
▲
NOTE: The USB port on your computer may look slightly different from the illustration in this
section.
You will hear a sound when the device has been detected.
NOTE: The first time you connect a USB device, a message in the notification area lets you know
that the device is recognized by the computer.
Removing a USB device
CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove
the USB device.
CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following
procedure to safely remove the USB device.
1. To remove a USB device, save your information and close all programs associated with the
device.
2. Click the remove hardware icon in the notification area, at the far right of the taskbar, and then
follow the on-screen instructions.
3. Remove the device.
54 Chapter 8 External cards and devices
Using optional external devices
NOTE: For more information about required software and drivers, or to learn which computer port to
use, refer to the manufacturer's instructions.
To connect an external device to the computer:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be
sure that the device is turned off and the AC power cord is unplugged.
1. Connect the device to the computer.
2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.
3. Turn on the device.
To disconnect an unpowered external device, turn off the device, and then disconnect it from the
computer. To disconnect a powered external device, turn off the device, disconnect it from the
computer, and then unplug the AC power cord.
Using optional external drives
Removable external drives expand your options for storing and accessing information. A USB drive
can be added by connecting the drive to a USB port on the computer.
USB drives include the following types:
1.44-megabyte diskette drive
●
Hard drive module (a hard drive with an adapter attached)
●
● External optical drive (CD, DVD, and Blu-ray)
● MultiBay device
Using optional external devices 55
9Drives
Handling drives
CAUTION: Drives are fragile computer components that must be handled with care. Refer to the
following cautions before handling drives. Additional cautions are included with the procedures to
which they apply.
Observe these precautions:
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow
●
the screen to clear, or properly disconnect the external hard drive.
Before handling a drive, discharge static electricity by touching the unpainted metal surface of
●
the drive.
Do not touch the connector pins on a removable drive or on the computer.
●
Handle a drive carefully; do not drop a drive or place items on it.
●
Before removing or inserting a drive, shut down the computer. If you are unsure whether the
●
computer is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down
through the operating system.
Do not use excessive force when inserting a drive into a drive bay.
●
Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The
●
write process is sensitive to vibration.
When the battery is the only source of power, be sure that the battery is sufficiently charged
●
before writing to media.
Avoid exposing a drive to temperature or humidity extremes.
●
Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.
●
Remove media from a drive before removing the drive from the drive bay, or traveling with,
●
shipping, or storing a drive.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
●
packaging and label the package “FRAGILE.”
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport
●
walk-through devices and security wands. Airport conveyer belts and similar security devices
that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
56 Chapter 9 Drives
Using hard drives
Improving hard drive performance
Using Disk Defragmenter
As you use the computer, files on the hard drive become fragmented. Disk Defragmenter
consolidates the fragmented files and folders on the hard drive so that the system can run more
efficiently.
NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.
After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard
drive and the number of fragmented files, Disk Defragmenter may take more than an hour to
complete. You may want to set it to run during the night or at another time when you do not need
access to your computer.
HP recommends defragmenting your hard drive at least once a month. You may set Disk
Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any
time.
To run Disk Defragmenter:
1. Connect the computer to AC power.
2. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter.
3. Click Defragment disk.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer to run more efficiently.
To run Disk Cleanup:
1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup.
2. Follow the on-screen instructions.
Using hard drives 57
Using HP 3D DriveGuard (select models only)
HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
the following conditions:
You drop the computer.
●
● You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal
operation.
NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.
NOTE: Hard drives in the primary hard drive bay or in the secondary hard drive bay are protected
by HP 3D DriveGuard. Hard drives connected to USB ports are not covered by HP 3D DriveGuard.
For more information, refer to the HP 3D DriveGuard software Help.
Identifying HP 3D DriveGuard status
The drive light on the computer changes color to show that a drive in the primary hard drive bay or a
drive in the secondary hard drive bay (select models only) is parked. To determine whether drives are
currently protected or whether a drive is parked, select Start > Control Panel > Hardware and
Sound > Windows Mobility Center:
● If HP 3D DriveGuard is enabled, a green check mark is superimposed over the hard drive icon.
If HP 3D DriveGuard is disabled, a red X is superimposed over the hard drive icon.
●
If the drives are parked, a yellow moon is superimposed over the hard drive icon.
●
The icon in the Mobility Center may not show the most up-to-date status for the drive. For immediate
updates after a change in status, you need to enable the notification area icon.
To enable the notification area icon:
1. Select Start > Control Panel > Hardware and Sound > HP 3D DriveGuard.
NOTE: If prompted by User Account Control, click Yes.
2. On the Icon in System Tray row, click Show.
3. Click OK.
Managing power with a parked hard drive
If HP 3D DriveGuard has parked the drive, the computer behaves in the following ways:
● The computer will not shut down.
The computer will not initiate Sleep or Hibernation, except as described in the following Note.
●
NOTE: If the computer is running on battery power and reaches a critical battery level, HP 3D
DriveGuard allows the computer to initiate Hibernation.
Before you move the computer, HP recommends that you either shut it down or initiate Sleep or
Hibernation.
58 Chapter 9 Drives
Using HP 3D DriveGuard software
The HP 3D DriveGuard software can be enabled or disabled by an Administrator.
NOTE: Depending on your user privileges, you may be unable to enable or disable HP 3D
DriveGuard. Privileges for non-Administrator users can be changed by members of an Administrator
group.
To open the software and change settings, follow these steps:
1. In Mobility Center, click the hard drive icon to open the HP 3D DriveGuard window.
– or –
Select Start > Control Panel > Hardware and Sound > HP 3D DriveGuard.
NOTE: If prompted by User Account Control, click Yes.
2. Click the appropriate button to change settings.
3. Click OK.
Using hard drives 59
Adding or replacing a hard drive
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the
hard drive while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
Removing the hard drive
1. Save your work and shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Unplug the power cord from the AC outlet.
4. Turn the computer upside down on a flat surface.
5. Remove the battery from the computer.
NOTE: For more information, refer to Inserting or removing the battery on page 41.
6. Slide the battery release latch (1) until the cover is released, and then lift up and remove the
cover (2).
7. Disconnect the hard drive cable (1) from the computer.
8. Remove the 4 screws (2) from the hard drive.
60 Chapter 9 Drives
9. Lift the hard drive (3) out of the hard drive bay.
Adding or replacing a hard drive 61
Installing a hard drive
1. Insert the hard drive (1) into the hard drive bay.
2. Replace the 4 screws (2) on the hard drive.
3. Connect the hard drive cable (3) to the computer.
4. Replace the hard drive cover:
a. With the battery bay toward you, position the hard drive cover (1) at a 45-degree angle from
the surface of the computer so that the tabs on the underside of the cover align with the
matching slots on the computer.
b. Gently press the hard drive cover (2) down, applying pressure to both the left and right
edges of the cover, until it snaps into place.
5. Replace the battery.
62 Chapter 9 Drives
6. Turn the computer right-side up, and then reconnect external power and external devices.
7. Turn on the computer.
Adding or replacing a hard drive 63
Using optical drives (select models only)
Optical drives include the following:
CD
●
DVD
●
Blu-ray (BD)
●
Identifying the installed optical drive
▲ Select Start > Computer.
A list of all the devices installed in your computer, including your optical drive, is displayed.
Inserting an optical disc
1. Turn on the computer.
2. Press the release button (1) on the drive bezel to release the disc tray.
3. Pull out the tray (2).
4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up
over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6. Close the disc tray.
NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an
AutoPlay dialog box opens. It prompts you to select how you want to use the media content.
64 Chapter 9 Drives
Removing an optical disc
There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not.
When the disc tray opens normally
1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out
the tray (2) until it stops.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
3. Close the disc tray and place the disc in a protective case.
Using optical drives (select models only) 65
When the disc tray fails to open normally
1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive.
2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it
stops.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
4. Close the disc tray and place the disc in a protective case.
66 Chapter 9 Drives
Sharing optical drives
Although your computer may not have an integrated optical drive, you can access software and data,
and install applications, by sharing an optical drive connected to another computer in your network.
Sharing drives is a feature of the Windows operating system that allows a drive on one computer to
be accessible to other computers on the same network.
NOTE: You must have a network set up in order to share an optical drive; refer to Networking
on page 18 for additional information on setting up a network.
NOTE: Some discs, such as DVD movies and game discs, may be copy-protected and therefore
unusable through DVD or CD drive sharing.
To share an optical drive:
1. From the computer with the optical drive you are sharing, select Start > Computer.
2. Right-click the optical drive you want to share, and click Properties.
3. Select the Sharing tab > Advanced Sharing.
4. Select the Share this folder check box.
5. Type a name for the optical drive in the Share name text box.
6. Click Apply, and then click OK.
7. To view the shared optical drive:
Select Start > Control Panel > Network and Internet > Network and Sharing Center.
Using optical drives (select models only) 67
10 Memory modules
Adding or replacing memory modules
The computer has two memory module slots. The memory module slots are located on the bottom of
the computer under the hard drive cover. The memory capacity of the computer can be upgraded by
adding a memory module or replacing the existing memory module in one of the memory module
slots.
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power
cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning
any procedure, ensure that you are discharged of static electricity by touching a grounded metal
object.
NOTE: To use a dual-channel configuration with a second memory module, be sure that both
memory modules are identical.
To add or replace a memory module:
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory
module while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the
power button. Then shut down the computer through the operating system.
1. Save your work and shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Unplug the power cord from the AC outlet.
4. Turn the computer upside down on a flat surface.
5. Remove the battery from the computer.
NOTE: For more information, refer to Inserting or removing the battery on page 41.
68 Chapter 10 Memory modules
6. Slide the battery release latch (1) until the cover is released, and then lift up and remove the
cover (2).
7. If you are replacing a memory module, remove the existing memory module:
a. Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
b. Grasp the edge of the memory module (2), and then gently pull the module out of the
memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the
edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Adding or replacing memory modules 69
8. Insert a new memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges
only. Do not touch the components on the memory module.
a. Align the notched edge (1) of the memory module with the tab in the memory module slot.
b. With the memory module at a 45-degree angle from the surface of the memory module
compartment, press the module into the memory module slot (2) until it is seated.
c. Gently press the memory module (3) down, applying pressure to both the left and right
edges of the module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the
module.
9. Replace the memory module compartment cover:
a. With the battery bay toward you, position the memory module compartment cover (1) at a
45-degree angle from the surface of the computer so that the tabs on the underside of the
cover align with the matching slots on the computer.
70 Chapter 10 Memory modules
b. Gently press the cover (2) down, applying pressure to both the left and right edges of the
cover, until it snaps into place.
10. Replace the battery.
11. Turn the computer right-side up, and then reconnect external power and external devices.
12. Turn on the computer.
Adding or replacing memory modules 71
11 Security
Protecting the computer
Standard security features provided by the Windows® operating system and the non-Windows Setup
Utility (BIOS) can protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents, but they may not deter software attacks
or prevent the computer from being mishandled or stolen.
NOTE: Before you send your computer for service, back up and delete confidential files, and
remove all password settings.
NOTE: Some features listed in this chapter may not be available on your computer.
Computer risk Security feature
Unauthorized use of the computer
Computer viruses Antivirus software
Unauthorized access to data
Unauthorized access to Setup Utility (BIOS) settings and
other system identification information
Ongoing or future threats to the computer Critical security updates from Microsoft
Unauthorized access to a Windows user account User password
Unauthorized removal of the computer Security cable slot (used with an optional security cable)
Using passwords
A password is a group of characters that you choose to secure your computer information. Several
types of passwords can be set, depending on how you want to control access to your information.
Passwords can be set in Windows or in the non-Windows Setup Utility (BIOS) that is preinstalled on
the computer.
QuickLock (select models only)
●
● Power-on password
Fingerprint reader
●
Firewall software
●
● Windows updates
File encryption
●
Administrator password
72 Chapter 11 Security
NOTE: To reduce the risk of being locked out of the computer, record each password and store it in
a secure place.
You can use the same password for a Setup Utility (BIOS) feature and for a Windows security
feature. You can also use the same password for more than one Setup Utility (BIOS) feature.
For additional information about Windows passwords, such as screen-saver passwords, select Start
> Help and Support.
Setting passwords in Windows
Password Function
Administrator password Protects administrator-level access to computer contents.
NOTE: This password cannot be used to access Setup
Utility (BIOS) contents.
User password Protects access to a Windows user account. It also protects
QuickLock (select models only) Protects your information by displaying the operating system
Setting passwords in Setup Utility (BIOS)
Password Function
Administrator password*
access to the computer contents and must be entered when
you exit Sleep or Hibernation.
Log On window. While the Log On window is displayed, the
computer cannot be accessed until a Windows user
password or a Windows administrator password is entered.
After you set a user or administrator password, follow these
steps:
1. Initiate QuickLock.
2. Exit QuickLock by entering your Windows user or
administrator password.
Protects access to Setup Utility (BIOS).
●
● After this password is set, it must be entered each time
you access Setup Utility (BIOS).
CAUTION: If you forget your administrator password, you
cannot access Setup Utility (BIOS).
NOTE: The administrator password can be used in place of
the power-on password.
NOTE: Your administrator password is not interchangeable
with an administrator password set in Windows, nor is it
displayed as it is set, entered, changed, or deleted.
NOTE: If you enter the power-on password at the first
password check before the “Press the ESC key for Startup
Menu” message is displayed, you must enter the
administrator password to access Setup Utility (BIOS).
Using passwords 73
Password Function
Power-on password*
*For details about each of these passwords, refer to the following topics.
Managing an administrator password
To set, change, or delete this password, follow these steps:
1. Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC
key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.
When the Startup Menu is displayed, press f10.
2. Use the arrow keys to select Security > Administrator Password, and then press enter.
To set an administrator password, type your password in the Enter New Password and
●
Confirm New Password fields, and then press enter.
Protects access to the computer contents.
●
● After this password is set, it must be entered each time
you turn on or restart the computer, or exit Hibernation.
CAUTION: If you forget your power-on password, you
cannot turn on or restart the computer, or exit Hibernation.
NOTE: The administrator password can be used in place of
the power-on password.
NOTE: A power-on password is not displayed as it is set,
entered, changed, or deleted.
To change an administrator password, type your current password in the Enter Current
●
Password field, type a new password in the Enter New Password and Confirm New
Password fields, and then press enter.
To delete an administrator password, type your current password in the Enter Password
●
field, and then press enter 4 times.
3. To save your changes and exit Setup Utility (BIOS), use the arrow keys to select Exit > Exit
Saving Changes.
Your changes take effect when the computer restarts.
Entering an administrator password
At the Enter Password prompt, type your administrator password, and then press enter. After 3
unsuccessful attempts to enter the administrator password, you must restart the computer and try
again.
74 Chapter 11 Security
Managing a power-on password
To set, change, or delete this password, follow these steps:
1. Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC
key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc.
When the Startup Menu is displayed, press f10.
2. Use the arrow keys to select Security > Power-On Password, and then press enter.
To set a power-on password, type your password in the Enter New Password and
●
Confirm New Password fields, and then press enter.
To change a power-on password, type your current password in the Enter Current
●
Password field, type a new password in the Enter New Password and Confirm New
Password fields, and then press enter.
To delete a power-on password, type your current password in the Enter Current
●
Password field, and then press enter 4 times.
3. To save your changes and exit Setup Utility (BIOS), use the arrow keys to select Exit > Exit
Saving Changes.
Your changes take effect when the computer restarts.
Entering a power-on password
At the Enter Password prompt, type your password, and then press enter. After 3 unsuccessful
attempts to enter the password, you must restart the computer and try again.
Using antivirus software
When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause
them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they
have caused. To provide ongoing protection against newly discovered viruses, antivirus software
must be kept up to date.
An antivirus program may be preinstalled on your computer and may include a trial offer. It is strongly
recommended that you upgrade the trial offer or purchase the antivirus program of your choice in
order to fully protect your computer.
For more information about computer viruses, type viruses in the Search box in Help and Support.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a
software program you install on your computer and/or network, or it can be a solution made up of
both hardware and software.
Using antivirus software 75
There are two types of firewalls to consider:
Host-based firewalls—Software that protects only the computer it is installed on.
●
Network-based firewalls—Installed between your DSL or cable modem and your home network
●
to protect all the computers on the network.
When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.
Your computer or networking equipment may already have a firewall installed. If not, firewall software
solutions are available.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with
printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the
problem, disable the firewall, perform the task that you want to perform, and then reenable the
firewall. To permanently resolve the problem, reconfigure the firewall.
Installing critical security updates
CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer from
security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.
Updates to the operating system and other software may have become available after the computer
left the factory. To be sure that all available updates are installed on the computer, observe these
guidelines:
Run Windows Update as soon as possible after you set up your computer. Use the update link
●
at Start > All Programs > Windows Update.
Run Windows Update monthly thereafter.
●
Obtain updates to Windows and other Microsoft® programs, as they are released, from the
●
Microsoft Web site and through the updates link in Help and Support.
Installing an optional security cable
NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from
being mishandled or stolen.
NOTE: The security cable slot on your computer may look slightly different from the illustration in
this section. Refer to
slot on your computer.
1. Loop the security cable around a secured object.
2. Insert the key (1) into the cable lock (2).
Getting to know your computer on page 4 for the location of the security cable
76 Chapter 11 Security
3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock
with the key.
4. Remove the key and keep it in a safe place.
Using the fingerprint reader (select models only)
Integrated fingerprint readers are available on select computer models. In order to use the fingerprint
reader, you must set up a user account with a password on the computer. This account allows you to
log on to your computer with a swipe of a designated finger. You may also use the fingerprint reader
to fill in password fields on Web sites and other programs that require a logon. Refer to the fingerprint
software Help for instructions.
After you create your fingerprint identity, you can set up a Single Sign On service that allows you to
use your fingerprint scanner to create credentials for any application that requires a user name and
password.
Refer to
computer.
Getting to know your computer on page 4 for the location of the fingerprint reader on your
Using the fingerprint reader (select models only) 77
12 Backup and recovery
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and restore it if ever needed.
This chapter provides information on the following topics:
● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software
feature)
Performing a system restore (from the partition, recovery discs, or a recovery flash drive)
●
● Backing up your information
● Recovering a program or driver
78 Chapter 12 Backup and recovery
Restoring the system
If the computer hard drive fails, you must use a set of recovery discs or a recovery flash drive to
restore your system to its factory image. Ideally, you have already used HP Recovery Manager to
create these tools immediately after software setup.
For issues other than hard drive failure, you can restore your system by using the HP Recovery
partition (select models only), rather than by using recovery discs or a recovery flash drive. To check
for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then
click Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.
CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that was
preinstalled at the factory. Software not provided with this computer must be reinstalled manually.
Creating restore media
HP recommends that you create either a set of recovery discs or a recovery flash drive so that you
can restore your computer to its original factory state if the hard drive fails, or if for any reason you
cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up
the computer for the first time.
NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery
flash drive. Handle these recovery tools carefully, and keep them in a safe place.
NOTE: If your computer does not include an integrated optical drive, you can use an optional
external optical drive (purchased separately) to create recovery discs, or you can purchase recovery
discs for your computer from the HP Web site. If you use an external optical drive, it must be
connected directly to a USB port on the computer, not to a USB port on an external device, such as a
USB hub.
Guidelines:
● Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
NOTE: Read-write discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE
(rewritable Blu-ray) discs, are not compatible with the HP Recovery Manager software.
The computer must be connected to AC power during this process.
●
Only one set of recovery discs or one recovery flash drive can be created per computer.
●
NOTE: If you are creating recovery discs, number each disc before inserting it into the optical
drive.
● If necessary, you can exit the program before you have finished creating the recovery discs or
recovery flash drive. The next time you open HP Recovery Manager, you will be prompted to
continue the backup creation process.
To create a set of recovery discs or a recovery flash drive:
1. Select Start > All Programs > Security and Protection > HP Recovery Manager > HP
Recovery Media Creation.
2. Follow the on-screen instructions.
Restoring the system 79
Performing a system recovery
HP Recovery Manager software allows you to repair or restore the computer to its original factory
state. HP Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated
recovery partition (select models only) on the hard drive.
NOTE: A system restore must be performed if the computer hard drive fails or if all attempts to
correct any functional computer issues fail. A system restore should be used as a final attempt to
correct computer issues.
Note the following when performing a system restore:
You can restore only the system that you have previously backed up. HP recommends that you
●
use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as
soon as you set up the computer.
Windows has its own built-in repair features, such as System Restore. If you have not already
●
tried these features, try them before using HP Recovery Manager to restore your system.
HP Recovery Manager restores only software that was installed at the factory. For software not
●
provided with this computer, you must either download the software from the manufacturer's
Web site or reinstall the software from the disc provided by the manufacturer.
Using the dedicated recovery partition (select models only)
When using the dedicated recovery partition, there is an option to back up pictures, music and other
audio, videos and movies, recorded TV shows, documents, spreadsheets and presentations, e-mails,
Internet favorites and settings during this process.
To restore the computer from the recovery partition, follow these steps:
1. Access HP Recovery Manager in either of the following ways:
Select Start > All Programs > Security and Protection > HP Recovery Manager > HP
●
Recovery Manager.
– or –
Turn on or restart the computer, and then press esc while the “Press the ESC key for
●
Startup Menu” message is displayed at the bottom of the screen. Then, press f11 while the
“F11 (System Recovery)” message is displayed on the screen.
2. Click System Recovery in the HP Recovery Manager window.
3. Follow the on-screen instructions.
80 Chapter 12 Backup and recovery
Restoring using the restore media
1. If possible, back up all personal files.
2. Insert the first recovery disc into the optical drive on your computer or an optional external
optical drive, and then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in the HP Recovery Manager, the
computer boot order needs to be changed.
3. Press f9 at system bootup.
4. Select the optical drive or the flash drive.
5. Follow the on-screen instructions.
Changing the computer boot order
To change the boot order for recovery discs:
1. Restart the computer.
2. Press esc while the computer is restarting, and then press f9 for boot options.
3. Select Internal CD/DVD ROM Drive from the boot options window.
To change the boot order for recovery flash drive:
1. Insert the flash drive into a USB port.
2. Restart the computer.
3. Press esc while the computer is restarting, and then press f9 for boot options.
4. Select the flash drive from the boot options window.
Backing up and recovering your information
It is very important to back up your files and keep any new software in a safe place. As you add new
software and data files, continue to create backups on a regular basis.
How completely you are able to recover your system depends on how recent your backup is.
NOTE: A recovery from your most recent backup needs to be performed if the computer has a virus
attack or if any major system components fail. In order to correct computer issues, a recovery should
first be attempted before a system restore is attempted.
Backing up and recovering your information 81
You can back up your information to an optional external hard drive, a network drive, or discs. Back
up your system at the following times:
At regularly scheduled times
●
TIP: Set reminders to back up your information periodically.
Before the computer is repaired or restored
●
Before you add or modify hardware or software
●
Guidelines:
Create system restore points using the Windows® System Restore feature, and periodically
●
copy them to an optical disc or an external hard drive. For more information on using system
restore points, refer to
Store personal files in the Documents library and back up this folder periodically.
●
Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your
●
settings. The screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1. Display the screen you want to save.
2. Copy the screen image:
Using Windows system restore points on page 83.
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3. Open a word-processing document, and then select Edit > Paste. The screen image is added to
the document.
4. Save and print the document.
Using Windows Backup and Restore
Guidelines:
Be sure that the computer is connected to AC power before you start the backup process.
●
Allow enough time to complete the backup process. Depending on file sizes, it may take over an
●
hour.
To create a backup:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to schedule and create a backup.
NOTE: Windows® includes the User Account Control feature to improve the security of the
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
82 Chapter 12 Backup and recovery
Using Windows system restore points
A system restore point allows you to save and name a snapshot of your hard drive at a specific point
in time. You can then recover back to that point if you want to reverse subsequent changes.
NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created
since the last restore point.
You also can create additional restore points to provide increased protection for your files and
settings.
When to create restore points
Before you add or modify software or hardware
●
Periodically, whenever the computer is functioning optimally
●
NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration.
Create a system restore point
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Follow the on-screen instructions.
Restore to a previous date and time
To revert to a restore point (created at a previous date and time), when the computer was functioning
optimally, follow these steps:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click System Restore.
5. Follow the on-screen instructions.
Backing up and recovering your information 83
13 Setup Utility (BIOS) and System
Diagnostics
Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Setup Utility (BIOS).
Changing the language of Setup Utility (BIOS)
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select System Configuration > Language, and then press enter.
3. Use the arrow keys to select a language, and then press enter.
4. When a confirmation prompt with your language selected is displayed, press enter.
5. To save your change and exit Setup Utility (BIOS), use the arrow keys to select Exit > Exit
Saving Changes, and then press enter.
Your change takes effect immediately.
84 Chapter 13 Setup Utility (BIOS) and System Diagnostics
Navigating and selecting in Setup Utility (BIOS)
To navigate and select in Setup Utility (BIOS), follow these steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter.
To scroll up and down, use the up arrow key or the down arrow key.
●
● To close open dialog boxes and return to the main Setup Utility (BIOS) screen, press esc,
and then follow the on-screen instructions.
2. Press f10 to enter Setup Utility (BIOS).
To exit Setup Utility (BIOS) menus, choose one of the following methods:
● To exit Setup Utility (BIOS) menus without saving your changes, press the esc key, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
– or –
To save your changes and exit Setup Utility (BIOS) menus, press f10, and then follow the on-
●
screen instructions.
– or –
Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
Your changes go into effect when the computer restarts.
Displaying system information
1. Start Setup Utility (BIOS).
2. Select the Main menu. System information such as the system time and date, and identification
information about the computer is displayed.
3. To exit Setup Utility (BIOS) without changing any settings, use the arrow keys to select Exit >
Exit Discarding Changes, and then press enter.
Restoring factory settings in Setup Utility (BIOS)
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Setup Utility (BIOS) to the values that were set at the factory, follow these
steps:
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2. Press f10 to enter Setup Utility (BIOS).
Using Setup Utility (BIOS) 85
3. Use the arrow keys to select Exit > Load Setup Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, press f10, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory
settings.
Exiting Setup Utility (BIOS)
To exit Setup Utility (BIOS) and save your changes from the current session:
●
If the Setup Utility (BIOS) menus are not visible, press esc to return to the menu display. Then
use the arrow keys to select Exit > Exit Saving Changes, and then press enter.
To exit Setup Utility (BIOS) without saving your changes from the current session:
●
If the Setup Utility (BIOS) menus are not visible, press esc to return to the menu display. Then
use the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing
fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select Main.
3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to
select Exit > Exit Discarding Changes, and then press enter.
86 Chapter 13 Setup Utility (BIOS) and System Diagnostics
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Select Start > Help and Support > Maintain.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you
want to download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is
downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.
Using Setup Utility (BIOS) 87
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly. Depending on your computer, the following diagnostic tests may be available in
System Diagnostics:
Start-up test—This test analyzes the main computer components that are required to start the
●
computer.
Run-in test—This test repeats the start-up test and checks for intermittent problems that the
●
start-up test does not detect.
Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all
●
data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move
the data to a good sector.
Memory test—This test analyzes the physical condition of the memory modules. If it reports an
●
error, replace the memory modules immediately.
Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact
●
customer support to report the issue and purchase a replacement battery.
You can also view system information and error logs in the System Diagnostics window.
To start System Diagnostics:
1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.
88 Chapter 13 Setup Utility (BIOS) and System Diagnostics
A Troubleshooting and support
Troubleshooting
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer will not start up:
If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
●
sure that the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this
computer.
If the computer is running on battery power or is plugged into an external power source other
●
than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the
power cord and AC adapter connections are secure.
The computer screen is blank
If the screen is blank, but the computer is on and the power light is on, the computer may not be set
to display the image on the computer screen. To transfer the image to the computer screen, press the
f4 action key.
Software is functioning abnormally
If the software is unresponsive or responds abnormally, follow these suggestions:
Restart the computer by selecting Start > Shut down > Restart.
●
If you cannot restart the computer using this procedure, refer to the next section,
is on but not responding on page 90.
Run a virus scan. For information about using the antivirus resources on the computer, refer to
●
Using antivirus software on page 75.
The computer
Troubleshooting 89
The computer is on but not responding
If the computer is on but is not responding to software or keyboard commands, try the following
emergency shutdown procedures in the sequence provided:
CAUTION: Emergency shutdown procedures result in the loss of unsaved information.
● Press ctrl+alt+delete, and then click the Power button.
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power and remove the battery.
●
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels
unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is
overheating, allow the computer to cool to room temperature. Then be sure to keep all vents free from
obstructions while you are using the computer.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
NOTE: The fan in the computer starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during operation.
An external device is not working
Follow these suggestions if an external device does not function as expected:
Turn on the device according to the manufacturer’s instructions.
●
Be sure that all device connections are secure.
●
Be sure that the device is receiving electrical power.
●
Be sure that the device, especially if it is older, is compatible with the operating system.
●
Be sure that the correct drivers are installed and updated.
●
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
Be sure that the wireless light on your computer is on (white). If the wireless light is off, press the
●
f12 action key to turn it on.
Be sure that the device wireless antennas are free from obstructions.
●
Be sure that the DSL or the cable modem and its power cord are properly connected and the
●
lights are on.
90 Appendix A Troubleshooting and support
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