Multimedia
User Guide
© Copyright 2009 Hewlett-Packard
Development Company, L.P.
Windows is a U.S. registered trademark of
Microsoft Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: August 2009
Document Part Number: 539583-001
Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.
Table of contents
1 Multimedia features
Identifying your multimedia components .............................................................................................. 2
Adjusting the volume ............................................................................................................................ 4
Using the media activity hotkeys .......................................................................................................... 6
2 Multimedia software
Using HP MediaSmart software ........................................................................................................... 8
Using other preinstalled multimedia software ....................................................................................... 9
Installing multimedia software from a disc .......................................................................................... 10
3 Audio
Connecting external audio devices .................................................................................................... 12
Checking your audio functions ........................................................................................................... 13
4 Video
Connecting an external monitor or projector ...................................................................................... 15
Connecting an HDMI device ............................................................................................................... 16
Watching TV ....................................................................................................................................... 18
5 Optical drive
Identifying the installed optical drive ................................................................................................... 19
Using optical discs .............................................................................................................................. 20
Selecting the right disc (CDs, DVDs, and BDs) .................................................................................. 21
Playing music ..................................................................................................................................... 23
Watching a movie ............................................................................................................................... 24
Changing DVD region settings ........................................................................................................... 25
Configuring audio for HDMI (select models only) .............................................................. 16
CD-R discs ......................................................................................................................... 21
CD-RW discs ..................................................................................................................... 21
DVD±R discs ..................................................................................................................... 21
DVD±RW discs .................................................................................................................. 21
LightScribe DVD+R discs .................................................................................................. 21
Blu-ray Disc ....................................................................................................................... 22
iii
Creating or “burning” a CD or DVD .................................................................................................... 26
Removing a CD, DVD, or BD ............................................................................................................. 27
6 Webcam
7 Troubleshooting
The optical disc tray does not open for removal of a CD, DVD, or BD ............................................... 30
The computer does not detect the optical drive ................................................................................. 31
A disc does not play ........................................................................................................................... 32
A disc does not play automatically ..................................................................................................... 33
A movie stops, skips, or plays erratically ............................................................................................ 34
A movie is not visible on an external display ...................................................................................... 35
The process of burning a disc does not begin, or it stops before completion .................................... 36
A DVD or BD playing in Windows Media Player produces no sound or display ................................ 36
A device driver must be reinstalled .................................................................................................... 36
Obtaining the latest Windows device drivers ..................................................................... 37
Obtaining the latest HP device drivers ............................................................................... 37
Index ................................................................................................................................................................... 38
iv
1 Multimedia features
Your computer includes multimedia features that allow you to listen to music, watch movies, and view
pictures. Your computer may include the following multimedia components:
Optical drive for playing audio and video discs
●
Integrated speakers for listening to music
●
Integrated microphone for recording your own audio
●
Integrated webcam that allows you to capture and share video
●
Preinstalled multimedia software that allows you to play and manage your music, movies, and
●
pictures
Multimedia buttons and hotkeys that provide fast access to multimedia tasks
●
NOTE: Your computer may not include all of the components listed.
The following sections explain how to identify and use the multimedia components included with your
computer.
1
Identifying your multimedia components
The following illustration and table describe the multimedia features of the computer.
Component Description
(1) Internal microphones (2) Record sound.
(2) Webcam light Turns on when video software accesses the webcam.
(3) Webcam Records audio and video and captures still photographs.
(4) Speakers (2) Produce sound.
(5) Audio-out (headphone) jacks (2) Produce sound when connected to optional powered stereo
(6) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
2 Chapter 1 Multimedia features
speakers, headphones, earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to the headphone jack, the
computer speakers are disabled.
microphone, or monaural microphone.
Component Description
(7) Volume scroll zone Adjusts speaker volume. Slide your finger to the left to decrease
volume and to the right to increase volume. You can also tap the
minus sign on the scroll zone to decrease volume, or tap the plus
sign on the scroll zone to increase volume.
(8) Volume mute button Mutes and restores speaker sound.
Identifying your multimedia components 3
Adjusting the volume
You can adjust the volume using the following controls:
Computer volume buttons (select models only):
●
To mute or restore volume, press the mute button (1).
◦
To decrease volume, slide your finger across the volume scroll zone from right to left or tap
◦
the volume down icon (2) repeatedly.
To increase volume, slide your finger across the volume scroll zone from left to right or tap
◦
the volume up icon (3) repeatedly.
NOTE: The tapping sound made by the volume button is enabled at the factory. You can
disable the sound in the Setup Utility (f10).
Windows® volume control:
●
a. Click the Speakers icon in the notification area, at the far right of the taskbar.
b. Increase or decrease the volume by moving the slider up or down. Click the Mute
Speakers icon to mute the volume.
– or –
a. Right-click the Speakers icon in the notification area, and then click Open Volume Mixer.
b. In the Speakers column, increase or decrease the volume by moving the slider up or down.
You can also mute the volume by clicking the Mute Speakers icon.
If the Speakers icon is not displayed in the notification area, follow these steps to add it:
a. Right-click the Show hidden icons icon (the arrow at the left side of the notification area).
b. Click Customize notification icons.
c. Under Behaviors, select Show icon and notifications for the Volume icon.
d. Click OK.
Program volume control:
●
4 Chapter 1 Multimedia features
Volume can also be adjusted within some programs.
Adjusting the volume 5
Using the media activity hotkeys
A media activity hotkey is a combination of the fn key (1) and a function key (2).
When an audio CD or a DVD is not playing, press fn+f9 (3) to play the disc.
●
When an audio CD or a DVD is playing, use the following hotkeys:
●
To pause or resume playing the disc, press fn+f9 (3).
◦
To stop the disc, press fn+f10 (4).
◦
To play the previous track of an audio CD or the previous chapter of a DVD, press fn+f11
◦
(5).
To play the next track of an audio CD or the next chapter of a DVD, press fn+f12 (6).
◦
6 Chapter 1 Multimedia features
2 Multimedia software
Your computer includes preinstalled multimedia software that allows you to play music, watch movies,
and view pictures. The following sections provide details about HP MediaSmart and other preinstalled
multimedia software.
7
Using HP MediaSmart software
HP MediaSmart turns your computer into a mobile entertainment center. With MediaSmart, you can
enjoy music and DVD and BD movies. You can also view Internet TV and live TV, and manage and edit
your photo collections.
NOTE: You can use an integrated TV tuner (select models only) or an optional external TV tuner
(purchased separately) to watch, record, and pause live TV on the computer.
MediaSmart includes the following features:
Internet TV—With an Internet connection, play classic oldies, choose from a range of TV shows
●
and channels, and watch the HP-TV channel streamed in full-screen.
Playlist upload support:
●
Upload your photos to Internet photo albums, such as Snapfish.
◦
Upload your home videos directly to YouTube.
◦
Upload videos you created with the webcam to the Internet.
◦
Pandora Internet radio (North America only)—Listen to music selected just for you, streamed from
●
the Internet.
To start MediaSmart, double-click the MediaSmart icon on the desktop of the computer.
For more information on using MediaSmart, select Start > Help and Support, and then type
MediaSmart in the search box.
8 Chapter 2 Multimedia software
Using other preinstalled multimedia software
To locate other preinstalled multimedia software:
Select Start > All Programs, and then open the multimedia program you want to use. For example,
▲
if you want to use Windows Media Player to play an audio CD, click Windows Media Player.
NOTE: Some programs may be located in subfolders.
Using other preinstalled multimedia software 9
Installing multimedia software from a disc
To install any multimedia software from a CD or DVD, follow these steps:
1. Insert the disc into the optical drive.
2. When the installation wizard opens, follow the on-screen instructions.
3. Restart the computer if you are prompted to do so.
NOTE: For details about using software included with the computer, refer to the software
manufacturer’s instructions, which may be provided with the software, on disc, or on the manufacturer’s
Web site.
10 Chapter 2 Multimedia software
3Audio
Your computer enables you to use a variety of audio features:
Play music using your computer speakers and/or connected external speakers
●
Record sound using the internal microphone or connect an external microphone
●
Download music from the Internet
●
Create multimedia presentations using audio and images
●
Transmit sound and images with instant messaging programs
●
Stream radio programs (select models only) or receive FM radio signals
●
Create or “burn” audio CDs
●
11
Connecting external audio devices
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
To connect external devices such as external speakers, headphone, or a microphone, refer to the
information provided with the device. For best results, remember the following tips:
Be sure that the device cable is securely connected to the correct jack on your computer. (Cable
●
connectors are normally color-coded to match the corresponding jacks on the computer.)
Be sure to install any drivers required by the external device.
●
NOTE: A driver is a required program that acts like a translator between the device and the
programs that use the device.
12 Chapter 3 Audio
Checking your audio functions
To check the system sound on your computer, follow these steps:
1. Select Start > Control Panel.
2. Click Hardware and Sound.
3. Click Sound.
4. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound
event, such as a beep or alarm, and click the Test button.
You should hear sound through the speakers or through connected headphones.
To check the record functions of the computer, follow these steps:
1. Select Start > All Programs > Accessories > Sound Recorder.
2. Click Start Recording and speak into the microphone. Save the file to your desktop.
3. Open Windows Media Player or MediaSmart and play back the sound.
NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware
and Sound > Sound.
Checking your audio functions 13
4Video
Your computer enables you to use a variety of video features:
Watch movies
●
Play games over the Internet
●
Edit pictures and video to create presentations
●
Connect external video devices
●
Watch TV, including high-definition TV (select models only)
●
14 Chapter 4 Video
Connecting an external monitor or projector
The external monitor port connects an external display device such as an external monitor or a projector
to the computer.
To connect a display device, connect the device cable to the external monitor port.
▲
NOTE: If a properly connected external display device does not display an image, press fn+f4 to
transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the
computer display and the device.
Connecting an external monitor or projector 15
Connecting an HDMI device
The computer includes an HDMI (High Definition Multimedia Interface) port. The HDMI port connects
the computer to an optional video or audio device, such as a high-definition television, or any compatible
digital or audio component.
The computer can support one HDMI device connected to the HDMI port, while simultaneously
supporting an image on the computer display or any other supported external display.
NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased
separately), available from most electronics retailers.
To connect a video or audio device to the HDMI port:
1. Plug one end of the HDMI cable into the HDMI port on the computer.
2. Connect the other end of the cable to the video device, according to the device manufacturer’s
instructions.
3. Press fn+f4 on the computer to switch the image between the display devices connected to the
computer.
Configuring audio for HDMI (select models only)
To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the
HDMI port on your computer. Then configure the default audio playback device as follows:
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2. On the Playback tab, click either Digital Output or Digital Output Device (HDMI).
3. Click Set Default, and then click OK.
16 Chapter 4 Video
To return audio to the computer speakers, follow these steps:
1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.
2. On the Playback tab, click Speakers.
3. Click Set Default, and then click OK.
Connecting an HDMI device 17
Watching TV
Your computer may have an integrated TV tuner (select models only), or you may have an optional
external TV tuner. A TV tuner enables you to watch, record, and pause live TV on the computer. In
addition, if your computer includes an integrated TV tuner, then two remote controls are included in the
box with the computer.
HP Mobile Remote Control—Provides remote control of some features such as audio and video
●
disc playback and can be stored in the Express Card slot.
HP Media Remote Control—Provides more comprehensive remote control of features such as
●
viewing TV and is larger than the HP Mobile Remote Control.
Before you can watch TV on the computer, be sure that you have set up the TV tuner according to the
instructions provided in the printed Notebook Essentials guide included with the computer or in the
manufacturer's instructions included with your optional external TV tuner.
You can view TV in MediaSmart TV mode, using a TV tuner or live streaming over the Internet. You can
also schedule recordings and view recorded TV shows on your computer.
NOTE: Some features of MediaSmart TV mode, such as Internet streaming, may not be available in
all regions and may also require additional hardware or services, such as a high-speed Internet
connection.
MediaSmart TV mode supports the following options:
Slingbox—Plays current TV broadcasts from your home TV.
●
EPG—Displays the EPG (electronic program guide).
●
Live TV—Plays live TV broadcasts.
●
Recorded TV—Displays programs recorded from the TV.
●
Schedule—Displays all current recording schedules.
●
Internet TV—Plays current TV broadcasts from the Internet.
●
This section explains how to watch TV using the HP Media Remote Control to open the MediaSmart TV
mode.
To view live television, follow these steps:
1. Press the TV button on the HP Media Remote Control to open the MediaSmart TV mode.
NOTE: If Windows Media Center is the active program, the HP Media Remote Control will not
open MediaSmart. Instead, it will open the Windows Media Center Recorded TV feature. Close
Windows Media Center to use the remote control with MediaSmart.
2. Use the arrow keys to select the source name, and then press the OK button. The TV broadcast
begins to play in the preview window.
NOTE: You can also use the keyboard to perform these steps.
For more information on using MediaSmart to watch TV, select Start > Help and Support, and then
type MediaSmart in the search box.
18 Chapter 4 Video
5 Optical drive
Your computer includes an optical drive that expands the functionality of the computer. Identify what
kind of device is installed in your computer to see its capabilities. The optical drive allows you to read
data discs, play music, and watch movies. If your computer includes a Blu-ray Disc ROM Drive, then
you can also watch high-definition video from disc.
Identifying the installed optical drive
Select Start > Computer.
▲
You will see a list of all the devices installed on your computer, including your optical drive. You may
have one of the following types of drives:
DVD-ROM Drive
●
DVD±RW/R and CD-RW Combo Drive
●
DVD±RW/R and CD-RW Combo Drive with Double-Layer (DL) support
●
LightScribe DVD±RW/R and CD-RW Combo drive with Double-Layer (DL) support
●
Blu-ray Disc ROM Drive with SuperMulti DVD±RW Double Layer (DL) support
●
Blu-ray Disc ROM Drive with LightScribe and SuperMulti DVD±RW Double Layer (DL) support
●
NOTE: Some of the drives listed above may not be supported by your computer.
Identifying the installed optical drive 19
Using optical discs
Optical discs (CDs, DVDs, and BDs) store information such as music, photos, and movies. DVDs and
BDs have a higher storage capacity than CDs.
Your optical drive can read standard CD and DVD discs. If your optical drive is a BD drive, it can also
read Blu-ray Discs.
NOTE: Some of the optical drives listed may not be supported by your computer. The listed drives are
not necessarily all of the supported optical drives.
Some optical drives can also write to optical discs as described in the following table.
Optical drive type Write to CD-RW Write to DVD±RW/RWrite to DVD+R DL Write label to LightScribe
DVD±RW/R and CD-RW
Combo Drive
DVD±RW/R and CD-RW
Combo Drive with DL
support
LightScribe DVD±RW/R
and CD-RW Combo Drive
with DL support
Blu-ray Disc ROM Drive
with SuperMulti DVD±RW
Double-Layer (DL) support
Blu-ray Disc ROM Drive
with LightScribe and
SuperMulti DVD±RW
Double Layer (DL) support
Yes Yes No No
Yes Yes Yes No
Yes Yes Yes Yes
Yes Yes Yes No
YesYesYesYes
CD or DVD±RW/R
CAUTION: To prevent possible audio and video degradation, loss of information, or loss of audio or
video playback functionality, do not initiate Sleep or Hibernation while reading or writing to an optical
disc.
20 Chapter 5 Optical drive
Selecting the right disc (CDs, DVDs, and BDs)
An optical drive supports optical discs (CDs, DVDs, and BDs). CDs, used to store digital data, are also
used for commercial audio recordings and are convenient for your personal storage needs. DVDs and
BDs are used primarily for movies, software, and data backup purposes. DVDs and BDs are the same
form factor as CDs but have a much higher storage capacity.
NOTE: The optical drive on your computer may not support all the types of optical discs discussed in
this section.
CD-R discs
Use CD-R (write-once) discs to create permanent archives and to share files with virtually anyone.
Typical uses include the following:
Distributing large presentations
●
Sharing scanned and digital photos, video clips, and written data
●
Making your own music CDs
●
Keeping permanent archives of computer files and scanned home records
●
Offloading files from your hard drive to free up disk space
●
After data is recorded, it cannot be erased or written over.
CD-RW discs
Use a CD-RW disc (a rewritable version of a CD) to store large projects that must be updated frequently.
Typical uses include the following:
Developing and maintaining large documents and project files
●
Transporting work files
●
Making weekly backups of hard drive files
●
Updating photos, video, audio, and data continuously
●
DVD±R discs
Use blank DVD±R discs to permanently store large amounts of information. After data is recorded, it
cannot be erased or written over.
DVD±RW discs
Use DVD±RW discs if you want to be able to erase or write over data that you saved earlier. This type
of disc is ideal for testing audio or video recordings before you burn them to a CD or DVD that cannot
be changed.
LightScribe DVD+R discs
Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are
read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive
and LightScribe software, you can write data to the disc and then add a designer label to the outside of
the disc.
Selecting the right disc (CDs, DVDs, and BDs) 21
Blu-ray Disc
Also called BD, Blu-ray Disc is a high-density optical disc format for the storage of digital information,
including high-definition video. A single-layer Blu-ray Disc can store 25 GB, over 5 times the storage
capacity of a single-layer DVD at 4.7 GB. A dual-layer Blu-ray Disc can store 50 GB, almost 6 times the
storage capacity of a dual-layer DVD at 8.5 GB.
NOTE: Because Blu-ray is a new format containing new technologies, certain disc, digital connection,
compatibility, and/or performance issues may arise, and do not constitute defects in the product.
Flawless playback on all systems is not guaranteed.
22 Chapter 5 Optical drive
Playing music
1. Turn on the computer.
2. Press the release button (1) on the optical drive bezel to release the disc tray.
3. Pull out the tray (2).
4. Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6. Close the disc tray.
7. If you have not yet configured AutoPlay, the AutoPlay dialog box opens and asks how you want to
use the media content. Choose MediaSmart or Windows Media Player, both preinstalled on your
computer.
NOTE: After you insert a disc, a short pause is normal.
If Sleep or Hibernation is initiated during playback of a disc, you may experience the following behaviors:
Your playback may be interrupted.
●
You may see a warning message asking if you want to continue. If this message is displayed, click
●
No.
You may need to restart the CD or DVD to resume playback.
●
Playing music 23
Watching a movie
Your optical drive allows you to watch movies from a disc. You can also watch high-definition movies
from a disc if your computer includes an optional Blu-ray Disc ROM Drive.
1. Turn on the computer.
2. Press the release button (1) on the optical drive bezel to release the disc tray.
3. Pull out the tray (2).
4. Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6. Close the disc tray.
7. Launch the DVD playback feature in MediaSmart by pressing the DVD button on the control panel.
NOTE: To watch a high-definition movie, you must use MediaSmart software. To watch standard
format movies, you can use MediaSmart or other multimedia software.
NOTE: For best results, be sure that your AC adapter is plugged into an external power source while
playing a BD.
24 Chapter 5 Optical drive
Changing DVD region settings
Most DVDs that contain copyrighted files also contain region codes. The region codes help protect
copyrights internationally.
You can play a DVD containing a region code only if the region code on the DVD matches the region
setting on your DVD drive.
CAUTION: The region settings on your DVD drive can be changed only 5 times.
The region setting you select the fifth time becomes the permanent region setting on the DVD drive.
The number of region changes remaining is displayed on the DVD Region tab.
To change settings through the operating system:
1. Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
applications, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
2. Click the arrow next to DVD/CD-ROM drives to expand the list to show all of the installed drives.
3. Right-click the DVD drive for which you want to change region settings, and then click
Properties.
4. Make the desired changes on the DVD Region tab.
5. Click OK.
Changing DVD region settings 25
Creating or “burning” a CD or DVD
If your computer includes a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such
as Windows Media Player or CyberLink Power2Go to burn data, video, and audio files, including MP3
and WAV music files.
Observe the following guidelines when burning a CD or DVD:
Before burning a disc, save and close any open files and close all programs.
●
A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it
●
cannot be changed.
NOTE: You cannot create an audio DVD with CyberLink Power2Go.
Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs.
●
A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings
●
before you burn them to a CD or DVD that cannot be changed.
DVD players used in home systems usually do not support all DVD formats. Refer to the user guide
●
that came with your DVD player for a list of supported formats.
An MP3 file uses less space than other music file formats, and the process for creating an MP3
●
disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players
or on computers with MP3 software installed.
To burn a CD or DVD, follow these steps:
1. Download or copy the source files into a folder on your hard drive.
2. Insert a blank CD or DVD into the optical drive.
3. Select Start > All Programs, and then select the name of the software you want to use.
NOTE: Some programs may be located in subfolders.
4. Select the kind of CD or DVD you want to create—data, audio, or video.
5. Right-click Start, click Open Windows Explorer, and navigate to the folder where the source files
are stored.
6. Open the folder, and then drag the files to the drive that contains the blank optical disc.
7. Initiate the burning process as directed by the program you have selected.
For specific instructions, refer to the software manufacturer's instructions, which may be provided with
the software, on disc, or on the manufacturer's Web site.
CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws,
to make unauthorized copies of copyright-protected material, including computer programs, films,
broadcasts, and sound recordings. Do not use this computer for such purposes.
26 Chapter 5 Optical drive
Removing a CD, DVD, or BD
1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the
tray (2) until it stops.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
3. Close the disc tray and place the disc in a protective case.
Removing a CD, DVD, or BD 27
6 Webcam
Your computer includes an integrated webcam, located at the top of the display. The webcam is an input
device that allows you to capture and share video.
To use the webcam, click the HP MediaSmart icon on the desktop, select the video icon on the
MediaSmart SmartMenu, and then click Webcam.
NOTE: For more information on using HP MediaSmart, click Start > Help and Support, and type
MediaSmart in the Search box.
For optimum performance, observe the following guidelines while using the webcam:
If you are having trouble viewing or sending multimedia files to someone on another LAN or outside
●
your network firewall, temporarily disable the firewall, perform the task you want to perform, and
then reenable the firewall. To permanently resolve the problem, reconfigure the firewall as
necessary, and adjust the policies and settings of other intrusion detection systems.
Whenever possible, place bright light sources behind the camera and out of the picture area.
●
28 Chapter 6 Webcam
7 Troubleshooting
The following sections describe several common issues and resolutions.
29
The optical disc tray does not open for removal of a CD, DVD, or BD
1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive.
2. Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it
stops.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
4. Close the disc tray and place the disc in a protective case.
30 Chapter 7 Troubleshooting
The computer does not detect the optical drive
If the computer does not detect an installed device, the device driver software may be missing or
corrupted. If you suspect that the optical drive is not being detected, verify that the optical drive is listed
in the Device Manager utility.
1. Remove any discs from the optical drive.
2. Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
3. In the Device Manager window, click the arrow next to DVD/CD-ROM drives to expand the list to
show all of the installed drives.
4. Right-click the optical device listing to perform the following tasks:
Update driver software
●
Disable
●
Uninstall
●
Scan for hardware changes. Windows scans your system for installed hardware and installs
●
any required drivers.
Click Properties to see if the device is working properly:
●
-The Properties window provides details about the device to help you troubleshoot issues.
-Click the Driver tab to update, disable, or uninstall drivers for this device.
The computer does not detect the optical drive 31
A disc does not play
Save your work and close all open programs before playing a CD, DVD, or BD.
●
Log off the Internet before playing a CD, DVD, or BD.
●
Be sure that you insert the disc properly.
●
Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
●
Wipe from the center of the disc to the outer edge.
Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
●
available at many electronics stores.
Disable Sleep mode before playing the disc.
●
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click No. After you click No,
the computer may behave in either of the following ways:
Playback may resume.
◦
– or –
The playback window in the multimedia program may close. To return to playing the disc, click
◦
the Play button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.
Increase system resources:
●
Turn off external devices such as printers and scanners, and unplug external cameras and
◦
portable handheld devices. Disconnecting these devices frees up valuable system resources
and results in better playback performance.
Change desktop color properties. Because the human eye cannot easily tell the difference
◦
between colors beyond 16 bits, you should not notice any loss of color while watching a movie
if you lower system color properties to 16-bit color, as follows:
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.
32 Chapter 7 Troubleshooting
A disc does not play automatically
1. Click Start > Default Programs > Change AutoPlay Settings.
2. Confirm that the Use AutoPlay for all media and devices check box is selected.
3. Click Save.
A CD, DVD, or BD should now start automatically when it is inserted into the optical drive.
A disc does not play automatically 33
A movie stops, skips, or plays erratically
Press the Play button. You may have accidentally paused the movie.
●
Clean the disc.
●
Conserve system resources by trying the following suggestions:
●
Log off the Internet.
◦
Change the color properties of the desktop:
◦
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.
Disconnect external devices, such as a printer, scanner, camera, or handheld device.
◦
34 Chapter 7 Troubleshooting
A movie is not visible on an external display
1. If both the computer display and an external display are turned on, press fn+f4 one or more times
to switch between the 2 displays.
2. Configure the monitor settings to make the external display primary:
a. Right-click on a blank area of the computer desktop, and select Screen resolution.
b. Specify a primary display and a secondary display.
NOTE: When using both displays, the movie image will not appear on any display designated as
the secondary display.
To get information about a multimedia question not covered in this guide, go to Start > Help and
Support.
A movie is not visible on an external display 35
The process of burning a disc does not begin, or it stops before completion
Be sure that all other programs are closed.
●
Turn off Sleep mode and Hibernation.
●
Be sure that you are using the right kind of disc for your drive. See your user guides for more
●
information about disc types.
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If you are copying a disc, save the information on the source disc to your hard drive before trying
●
to burn the contents to a new disc, and then burn from your hard drive.
Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
●
Manager.
A DVD or BD playing in Windows Media Player produces no sound or display
Use MediaSmart to play a DVD or BD. MediaSmart is installed on the computer, and is also available
from the HP Web site at
http://www.hp.com.
A device driver must be reinstalled
1. Remove any discs from the optical drive.
2. Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
3. In the Device Manager window, click the arrow next to the type of driver you want to uninstall and
reinstall (for example, DVD/CD ROMs, Modems, and so on).
4. Right-click the device listing and click Uninstall. When prompted, confirm that you want to delete
the device, but do not restart the computer. Repeat for any other drivers you want to delete.
5. In the Device Manager window, click Action, and then click Scan for hardware changes.
Windows scans your system for installed hardware and installs default drivers for any devices
requiring drivers.
NOTE: If you are prompted to restart the computer, save all open files, and then continue with
the restart.
6. Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.
7. Try running your program again.
If uninstalling and reinstalling the device drivers does not correct the problem, you may need to update
your drivers using the procedures in the following section.
36 Chapter 7 Troubleshooting
Obtaining the latest Windows device drivers
You can obtain the latest Windows device drivers by using Windows Update. This feature can be set to
automatically check for and install updates for the Windows operating system and other Microsoft
products.
To use Windows Update:
1. Click Start > All Programs > Windows Update.
NOTE: If you have not previously set up Windows Update, you will be prompted to enter settings
before you can check for updates.
2. Click Check for Updates.
3. Follow the on-screen instructions.
Obtaining the latest HP device drivers
1. Open your Internet browser, go to http://www.hp.com/support, and select your country or region.
2. Click the option for software and driver downloads, and then type your computer model number in
the product box.
3. Press enter, and then follow the on-screen instructions.
A device driver must be reinstalled 37
Index
A
audio devices, connecting
external 12
audio features 11
audio functions, checking 13
audio-in (microphone) jack 2
audio-out (headphone) jacks 2
B
BD drive 20
Blu-ray Disc (BD)
inserting 23
removing 27
Blu-ray drive 20
buttons
volume mute 3, 4
C
CD
burning 26
inserting 23
removing 27
CD drive 20
checking audio functions 13
D
device drivers
HP drivers 37
Windows drivers 37
DVD
burning 26
changing region setting 25
inserting 23
removing 27
DVD drive 20
DVD region settings 25
E
earbuds 2
external audio devices,
connecting 12
external monitor port 15
H
HDMI
connecting 16
HDMI port 16
headphone (audio-out) jacks 2
headphones 2
high-definition devices,
connecting 16
I
internal microphone, identifying 2
issues, resolving 29
J
jacks
audio-in (microphone) 2
audio-out (headphone) 2
M
media activity hotkeys 6
MediaSmart
starting 8
MediaSmart software 8
microphone, internal 2
monitor, connecting 15
movie, watching 24
multimedia components,
identifying 2
multimedia software 7, 9
multimedia software, installing 10
mute button 4
mute button, identifying 3
O
optical disc
Blu-ray 22
inserting 23
removing 27
using 20, 21
optical drive
identifying 19
using 19
P
ports
external monitor 15
HDMI 16
projector, connecting 15
R
region codes, DVD 25
S
software
installing 10
MediaSmart 8
multimedia 9
Windows Media Player 9
speakers 2
T
troubleshooting
device driver 36
disc burning 36
disc play 32, 33
external display 35
HP device drivers 37
optical disc tray 30
optical drive detection 31
Windows drivers 37
TV, watching 18
V
video features 14
volume mute button 4
volume mute button, identifying 3
38 Index
volume scroll zone 4
volume scroll zone, identifying 3
volume, adjusting 4
W
watching TV 18
webcam 2
webcam light 2
webcam, using 28
Index 39
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