This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.
AMD, AMD Athlon, AMD Sempron, AMD Turion, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark or registered
trademark of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows Vista are
U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: September 2009
Document Part Number: 577850-001
Page 3
Safety warning notice
WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly
Å
on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface,
such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow
the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
6-cell 2.55-Ah Li-ion battery with target life of 2.75 hours✔
6-cell 2.55-Ah Li-ion battery with target life of 3.5 hours✔
6-cell 2.20-Ah Li-ion battery with target life of 2.2 hours✔
6-cell 2.20-Ah Li-ion battery with target life of 3 hours✔
12-cell 8.80-Ah Li-ion battery with target life of 4.5 hours✔
12-cell 8.80-Ah Li-ion battery with target life of 6 hours✔
Security Security cable slot ✔✔
Fingerprint reader (select models only)✔✔
Operating system Preinstalled:
®
Windows
7✔✔
Windows 7 Basic (32 bit) ✔✔
Windows 7 Basic (64 bit) ✔✔
Windows 7 Home Premium (32 bit) ✔✔
Windows 7 Home Premium (64 bit) ✔✔
Windows 7 Professional (64 bit) ✔✔
ServiceabilityEnd-user replaceable parts:
AC adapter ✔✔
Battery (system) ✔✔
Hard drive✔✔
Memory module ✔✔
Optical drive✔✔
Mini Card components✔✔
1–4Maintenance and Service Guide
Page 11
Top components
TouchPad
2
External component identification
ItemComponentFunction
TouchPad light■ White: TouchPad is enabled.
1
■ Amber: TouchPad is disabled.
TouchPad*Moves the pointer and selects or activates items on the screen.
2
Left TouchPad button*Functions like the left button on an external mouse.
3
TouchPad on/off buttonEnables/disables the TouchPad.
4
TouchPad vertical scroll zone Scrolls up or down.
5
Right TouchPad button*Functions like the right button on an external mouse.
6
*This table describes factory settings. To view or change device preferences, select Start > Devices and Printers. Then,
right-click the device representing your computer, and select Mouse settings.
Maintenance and Service Guide2–1
Page 12
External component identification
Lights
ItemComponentDescription
Power lights (2)* ■ On: The computer is on.
1
■ Blinking: The computer is in the Sleep state.
■ Off: The computer is off or in Hibernation.
Battery light ■ On: A battery is charging.
2
■ Blinking: A battery that is the only available power source has
reached a low battery level. When the battery reaches a critical
battery level, the battery light begins blinking rapidly.
■ Off: If the computer is plugged into an external power source, the
light is turned off when all batteries in the computer are fully
charged. If the computer is not plugged into an external power
source, the light stays off until the battery reaches a low battery
level.
Drive light■ Blinking: The hard drive or optical drive is being accessed.
3
■ Amber: HP ProtectSmart Hard Drive Protection has temporarily
parked the hard drive.
Caps lock lightOn: Caps lock is on.
4
Volume mute light■ White: Computer sound is on.
5
■ Amber: Computer sound is off.
Volume down light On: The volume scroll zone is being used to decrease speaker
6
Volume up light On: The volume scroll zone is being used to increase speaker
7
volume.
volume.
Wireless light■ Blue: An integrated wireless device, such as a wireless local area
8
Num lock lightOn: The integrated numeric keypad is enabled, or num lock is
9
*The 2 power lights display the same information. The light on the power button is visible only when the computer is open. The
power light on the front of the computer is visible whether the computer is open or closed.
2–2Maintenance and Service Guide
network (WLAN) device and/or a Bluetooth® device, is turned on.
■ Amber: All wireless devices are turned off.
enabled on a connected optional numeric keypad.
Page 13
Buttons, speakers, and fingerprint reader
External component identification
ItemComponentDescription
Speakers (2)Produce sound.
1
Power button*■ When the computer is off, press the button to turn on the computer.
2
■ When the computer is on, press the button briefly to initiate Sleep.
■ When the computer is in the Sleep state, press the button briefly to exit
Sleep.
■ When the computer is in Hibernation, press the button briefly to exit
Hibernation.
If the computer has stopped responding and Windows® shutdown
procedures are ineffective, press and hold the power button for at least 5
seconds to turn off the computer.
To learn more about power settings, select Start > Control Panel > System and Security > Power Options.
Volume mute buttonMutes and restores speaker sound.
3
Volume scroll zoneAdjusts speaker volume. Slide your finger to the left to decrease volume and
4
Wireless button Turns the wireless feature on or off, but does not establish a wireless
5
to the right to increase volume. You can also tap the minus (-) sign on the
scroll zone to decrease volume, or tap the plus (+) sign on the scroll zone to
increase volume.
connection.
A wireless network must be set up in order to establish a wireless
✎
connection.
Fingerprint reader (select models
6
only)
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help
and Support.
Maintenance and Service Guide2–3
Allows a fingerprint logon to Windows, instead of a password logon.
Page 14
External component identification
Keys
Item Component Function
esc key Displays system information when pressed in combination with the fn key.
1
fn key Executes frequently used system functions when pressed in combination with
2
Windows logo key Displays the Windows Start menu.
3
Windows applications key Displays a shortcut menu for items beneath the pointer.
4
Integrated numeric keypad keys Can be used like the keys on an external numeric keypad.
5
Function keys Execute frequently used system functions when pressed in combination with
6
a function key or the esc key.
the fn key.
2–4Maintenance and Service Guide
Page 15
Front components
ItemComponentDescription
Power light■ On: The computer is on.
1
Battery light■ On: A battery is charging.
2
Drive light ■ Blinking: The hard drive or optical drive is being accessed.
3
External component identification
■ Blinking: The computer is in the Sleep state.
■ Off: The computer is off or in Hibernation.
■ Blinking: A battery that is the only available power source has reached a
low battery level. When the battery reaches a critical battery level, the
battery light begins blinking rapidly.
■ Off: If the computer is plugged into an external power source, the light is
turned off when all batteries in the computer are fully charged. If the
computer is not plugged into an external power source, the light stays off
until the battery reaches a low battery level.
■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the
hard drive.
Consumer infrared lensReceives a signal from the remote control.
4
Audio-in (microphone) jackConnects an optional computer headset microphone, stereo array
5
Audio-out (headphone) jacks (2)Produce sound when connected to optional powered stereo speakers,
6
This table describes factory settings. For information about changing factory settings, refer to the user guides located in
✎
Help and Support.
microphone, or monaural microphone.
headphones, ear buds, a headset, or television audio.
Maintenance and Service Guide2–5
Page 16
External component identification
Rear component
Component Function
VentEnables airflow to cool internal components.
Right-side components
The computer fan starts up automatically to cool internal components
✎
and prevent overheating. It is normal for the internal fan to cycle on and
off during routine operation.
Item Component Function
Optical drive lightBlinking: The optical drive is being accessed.
1
Optical drive Reads optical discs and, on select models, also writes to optical discs.
2
USB ports (2) Connect optional USB devices.
3
TV antenna/cable jack (select models
4
only)
RJ-11 (modem) jack (select models
5
only)
Security cable slot Attaches an optional security cable to the computer.
6
Power connector Connects an AC adapter.
7
Connects a TV antenna, a digital cable device, or a satellite device that
receives standard or high-definition TV broadcasts.
Connects a modem cable.
The security cable is designed to act as a deterrent, but it may not
✎
prevent the computer from being mishandled or stolen.
2–6Maintenance and Service Guide
Page 17
Left-side components
Item Component Function
External monitor port Connects an external VGA monitor or projector.
1
Expansion port 3Connects the computer to an optional docking device or an optional
2
RJ-45 (network) jack Connects a network cable.
3
External component identification
expansion product.
The computer has only one expansion port. The term expansion port 3
✎
describes the type of expansion port.
HDMI portConnects an optional video or audio device, such as a high-definition
4
eSATA/USB port (select models only)Connects an optional high-performance eSATA component, such as an
5
USB portConnects an optional USB device.
6
1394 port (select models only)Connects an optional IEEE 1394 or 1394a device, such as a camcorder.
Digital Media SlotSupports the following optional digital card formats:
9
television or any compatible digital or audio component.
eSATA external hard drive, or connects an optional USB device.
Depending on your computer model, the computer may include a USB
✎
port only.
■ Memory Stick (MS)
■ Memory Stick Pro (MSP)
■ MultiMedia Card (MMC)
■ Secure Digital (SD) Memory Card
■ Secure Digital High Capacity (SDHC) Memory Card
■ xD-Picture Card (XD)
■ xD-Picture Card (XD) Type H
■ xD-Picture Card (XD) Type M
Maintenance and Service Guide2–7
Page 18
External component identification
Bottom components
Item Component Function
Hard drive bayHolds the hard drive.
1
Vents (8)Enable airflow to cool internal components.
2
The computer fan starts up automatically to cool internal components
✎
and prevent overheating. It is normal for the internal fan to cycle on and
off during routine operation.
Battery bay Holds the battery.
3
Memory module compartmentContains the memory module slots.
4
Also holds the WLAN module, TV tuner card (select models only), and the
®
Turbo Memory card (select models only).
Intel
To prevent an unresponsive system, replace the wireless module only
Ä
with a wireless module authorized for use in the computer by the
governmental agency that regulates wireless devices in your country or
region. If you replace the module and then receive a warning message,
remove the module to restore computer functionality, and then contact
technical support through Help and Support.
Battery release latch Releases the battery from the battery bay.
5
2–8Maintenance and Service Guide
Page 19
Display components
External component identification
ItemComponentDescription
Internal display switchTurns off the display and initiates Sleep if the display is closed while the
1
Internal microphones (2)Record sound.
2
Integrated webcam light On: The integrated webcam is in use.
3
Integrated webcam Records audio and video and captures still photographs.
4
power is on.
Maintenance and Service Guide2–9
Page 20
External component identification
Wireless antennas (select models only)
On select computer models, at least 2 antennas send and receive signals from one or more wireless devices. These
antennas are not visible from the outside of the computer.
For optimal transmission, keep the areas immediately around the antennas free from obstructions.
✎
To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that
applies to your country or region. These notices are located in Help and Support.
2–10Maintenance and Service Guide
Page 21
Additional hardware components
ItemComponentDescription
External component identification
Power cord*Connects an AC adapter to an AC outlet.
1
AC adapterConverts AC power to DC power.
2
Battery*Powers the computer when the computer is not plugged into
3
external power.
*Batteries and power cords vary in appearance by country or region.
Maintenance and Service Guide2–11
Page 22
Service tag
When ordering parts or requesting information, provide the computer serial number and model number description
provided on the service tag.
3
Illustrated parts catalog
ComponentDescription
1 Product nameThis is the product name affixed to the front of the computer.
2 Serial number (s/n)This is an alphanumeric identifier that is unique to each product.
3 Part number/ product number (p/n)This number provides specific information about the product’s hardware
4 Model descriptionThis is the alphanumeric identifier used to locate documents, drivers, and support
5 Warranty periodThis number describes the duration of the warranty period for the computer.
Maintenance and Service Guide3–1
components. The part number helps a service technician to determine what
components and parts are needed.
AMD Turion II Ultra Dual-Core Mobile Processor (2-MB L2 cache)
■ M640, 2.60-GHz576256-001
■ M620, 2.50-GHz576255-001
■ M600, 2.40-GHz576254-001
AMD Turion II Dual-Core Mobile Processor (1-MB L2 cache)
■ M520, 2.30-GHz583055-001
■ M500, 2.20-GHz576253-001
AMD Athlon II Dual-Core Processor for Notebook PCs (1-MB L2 cache)
■ M320, 2.10-GHz576252-001
■ M300, 2.00-GHz578024-001
AMD Sempron Processor (512-KB L2 cache)
■ M100, 2.00-GHz576251-001
(15) WLAN module
Intel Wi-Fi Link 5100 802.11a/b/g WLAN module for use in all countries and regions482957-001
Intel Wi-Fi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions480985-001
Atheros 9285G 802.11b/g (plus Bluetooth, with antennas)
■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the
U.S. Virgin Islands
■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda,
Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain,
Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina,
Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi,
Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia,
Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Djibouti,
Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial
Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia,
Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala,
Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India,
Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan,
Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia,
Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the
Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico,
Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru,
Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria,
Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, the People’s Republic of
China, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania,
Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the
Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia,
South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent
and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan,
Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan,
Tuvalu, Uganda, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan,
Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
518436-001
518436-002
(Continued)
3–4Maintenance and Service Guide
Page 26
Illustrated parts catalog
ItemDescriptionSpare Part Number
Atheros 9280AGN 802.11a/b/g/n (plus Bluetooth)
■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the
518437-001
U.S. Virgin Islands
■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the
518437-002
U.S. Virgin Islands for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and
Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas,
Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina,
Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi,
Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia,
Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Djibouti,
Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial
Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia,
Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala,
Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India,
Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan,
Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia,
Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the
Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico,
Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru,
Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua, Niger, Nigeria,
Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, the People’s Republic of
China, Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania,
Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the
Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia,
South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent
and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan,
Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan,
Tuvalu, Uganda, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan,
Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
Broadcom BCM4312 802.11b/g WLAN module (plus Bluetooth with two antennas)
■ For use only with computers in Antigua and Barbuda, Barbados, Belize, Canada, the
504593-003
Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and
the United States
For use only with computers in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua
■
and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas,
Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan,
Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei,
Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic,
Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica,
Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican
Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,
Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana,
Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana,
Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast,
Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon,
Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi,
Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania,
Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique,
Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand, Nicaragua,
Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay,
Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia,
Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the
Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia,
South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and
the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania,
Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda,
Ukraine, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu,
Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam,
Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States
■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda,
Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain,
Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia,
Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria,
Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic, Chad,
Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica,
Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican
Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,
Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany,
Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau,
Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, the
Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia,
Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia,
Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands,
Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro,
Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New
Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua
New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic of Moldova,
Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia,
Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the
Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and
Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden,
Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia,
Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United
Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia,
and Zimbabwe
For use in Belgium, Bulgaria, the Czech Republic, Finland, France, Germany, Greece,
Hungary, Iceland, the Netherlands, northwest Africa, Norway, Poland, Portugal, Russia,
Slovakia, Spain, Sweden, and Turkey
For use in Brazil490371-202
For use in the Asia/Pacific region, French Canada, Latin America, Thailand, and the United
States
For use in India490371-D61
For use in Israel490371-BB1
For use in Italy490371-061
For use in Japan490371-291
Illustrated parts catalog
490371-021
490371-001
For use in South Africa490371-AR1
For use in South Korea490371-AD1
For use in Switzerland490371-111
For use in Taiwan490371-AB1
For use in the United Kingdom and Hong Kong490371-031
HP carrying case418162-001
Wireless laser mouse430958-001
Screw Kit
■ Phillips PM2.0x3.0 screws
■ Phillips PM2.0x14.0 captive screws
■ Phillips PM2.5x3.0 screws
■ Phillips PM2.5x4.0 screws
■ Phillips PM2.5x5.0 screws
■ Phillips PM2.5x5.0 captive screws
■ Phillips PM2.5x5.5 captive screws
■ Phillips PM2.5x6.5 screws
■ Phillips PM3.0x3.5 screws
516498-001
Maintenance and Service Guide3–11
Page 33
Illustrated parts catalog
Sequential part number listing
Spare part numberDescription
418162-001HP carrying case
430958-001Wireless laser mouse
449729-001RTC battery
463955-00190-W AC adapter
463958-00165-W AC adapter
464793-002ExpressCard module
465541-001Full-function remote control with teletext
482899-003DVB-T TV tuner module
The TV tuner module spare part kit does not include a TV tuner module cable. The TV tuner
✎
module cable is included in the Cable Kit, spare part number 501891-001.
482900-002TV tuner external antenna cable with PAL jack
483862-001Hard Drive Hardware Kit (includes left and right bracket rails, connector cable, Mylar cover with tab,
and 4 rubber isolators)
484170-0016-cell, 47-Wh, 2.20-Ah Li-ion battery
484171-0016-cell, 55-Wh, 2.50-Ah Li-ion battery
484172-00112-cell, 95-Wh, 8.8-Ah Li-ion battery
490371-001Power cord for use in the Asia/Pacific region, French Canada, Latin America, Thailand, and the
United States
490371-011Power cord for use in Australia and New Zealand
490371-021Power cord for use in Belgium, Bulgaria, the Czech Republic, Finland, France, Germany, Greece,
Hungary, Iceland, the Netherlands, northwest Africa, Norway, Poland, Portugal, Russia, Slovakia,
Spain, Sweden, and Turkey
490371-031Power cord for use in the United Kingdom and Hong Kong
490371-061Power cord for use in Italy
490371-081Power cord for use in Denmark
490371-111Power cord for use in Switzerland
490371-202Power cord for use in Brazil
490371-291Power cord for use in Japan
490371-AB1Power cord for use in Taiwan
490371-AD1Power cord for use in South Korea
490371-AR1Power cord for use in South Africa
490371-D01Power cord for use in Argentina
490371-D61Power cord for use in India
504593-003Broadcom BCM4312 802.11b/g WLAN module plus Bluetooth plus 2 antennas for use in Antigua
and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and
Tobago, the U.S. Virgin Islands, and the United States
(Continued)
3–12Maintenance and Service Guide
Page 34
Illustrated parts catalog
Spare part numberDescription
504593-004Broadcom BCM4312 802.11b/g WLAN module plus Bluetooth plus 2 antennas for use in
Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba,
Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium,
Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British
Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African
Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica,
Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East
Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland,
France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada,
Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary,
Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati,
Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg,
Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands,
Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco,
Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand,
Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay,
Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda,
Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra
Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea,
Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname,
Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago,
Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United
Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and
Zimbabwe
512364-001Display bezel (includes logo and internal display switch actuator magnet)
512834-001Power button board (includes cable)
516497-001USB board (includes cable)
Maintenance and Service Guide3–13
(Continued)
Page 35
Illustrated parts catalog
Spare part numberDescription
516498-001Screw Kit
516499-001Rubber Feet Kit
517863-001White molded keyboard for use in the United States
517863-031White molded keyboard for use in the United Kingdom
517863-041White molded keyboard for use in Germany
517863-051White molded keyboard for use in France
517863-061White molded keyboard for use in Italy
517863-071White molded keyboard for use in Spain
517863-111White molded keyboard for use in Switzerland
517863-131White molded keyboard for use in Portugal
517863-141White molded keyboard for use in Turkey
517863-161White molded keyboard for use in Latin America
517863-171White molded keyboard for use in Saudi Arabia
517863-201White molded keyboard for use in Brazil
517863-211White molded keyboard for use in Hungary
517863-221White molded keyboard for use in the Czech Republic
517863-251White molded keyboard for use in Russia
517863-281White molded keyboard for use in Thailand
517863-291White molded keyboard for use in Japan
517863-A41White molded keyboard for use in Belgium
517863-AB1White molded keyboard for use in Taiwan
517863-AD1White molded keyboard for use in South Korea
517863-BA1White molded keyboard for use in Slovenia
517863-B31White molded keyboard for use internationally
517863-DH1 White molded keyboard for use in the Netherlands
517863-DJ1White molded keyboard for use in Greece
517864-121White painted keyboard for use in French Canada
517864-201White painted keyboard for use in Brazil
518108-001Top cover for use only with white computers not equipped with a fingerprint reader
518434-001Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module (plus Bluetooth) for use in Antigua and
Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago,
the U.S. Virgin Islands, and the United States
(Continued)
3–14Maintenance and Service Guide
Page 36
Illustrated parts catalog
Spare part numberDescription
518434-002Broadcom 4322 AGN 802.11a/b/g/draft-n WLAN module (plus Bluetooth) for use in Afghanistan,
Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia,
Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin,
Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands,
Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Central African Republic,
Chad, Chile, the People's Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia,
Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor,
Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France,
French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada,
Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary,
Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati,
Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg,
Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands,
Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco,
Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand,
Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay,
Peru, the Philippines, Poland, Portugal, the Republic of Moldova, Romania, Russia, Rwanda,
Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra
Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, South Korea,
Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname,
Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago,
Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United
Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and
Zimbabwe
518436-001Atheros 9285G 802.11b/g WLAN module for use in Canada, the Cayman Islands, Guam, Puerto
Rico, the United States, and the U.S. Virgin Islands
518436-002Atheros 9285G 802.11b/g WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola,
Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas,
Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana,
Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon,
Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica,
Croatia, Cyprus, the Czech Republic, Djibouti, Dominica, the Dominican Republic, East Timor,
Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France,
French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada,
Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary,
Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan,
Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein,
Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the
Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia,
Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands,
New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Palau, Panama, Papua New Guinea,
Paraguay, the People’s Republic of China, Peru, the Philippines, Poland, Portugal, the Republic of
Moldova, Romania, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal,
Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon Islands, Somalia,
South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the
Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Togo,
Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, the United Arab
Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire,
Zambia, and Zimbabwe
518437-001Atheros 9280AGN 802.11a/b/g/n WLAN module for use in Canada, the Cayman Islands, Guam,
Puerto Rico, the United States, and the U.S. Virgin Islands
(Continued)
Maintenance and Service Guide3–15
Page 37
Illustrated parts catalog
Spare part numberDescription
518437-002Atheros 9280AGN 802.11a/b/g/n WLAN module for use in Canada, the Cayman Islands, Guam,
518788-001Top cover for use only with black computers not equipped with a fingerprint reader (includes
Puerto Rico, the United States, and the U.S. Virgin Islands for use in Afghanistan, Albania, Algeria,
Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan,
the Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and
Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi,
Cambodia, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros,
the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Djibouti, Dominica, the Dominican
Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji,
Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece,
Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong,
Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Japan, Jordan,
Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia,
Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives,
Mali, Malta, the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco,
Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the
Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Palau, Panama, Papua New
Guinea, Paraguay, the People’s Republic of China, Peru, the Philippines, Poland, Portugal, the
Republic of Moldova, Romania, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi
Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon
Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, St.
Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan,
Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, the
United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam,
Yemen, Zaire, Zambia, and Zimbabwe
TouchPad and TouchPad buttons)
518965-001Black molded keyboard for use in the United States
518965-031Black molded keyboard for use in the United Kingdom
518965-041Black molded keyboard for use in Germany
518965-051Black molded keyboard for use in France
518965-061Black molded keyboard for use in Italy
518965-071Black molded keyboard for use in Spain
518965-111Black molded keyboard for use in Switzerland
518965-131Black molded keyboard for use in Portugal
518965-141Black molded keyboard for use in Turkey
518965-161Black molded keyboard for use in Latin America
518965-171Black molded keyboard for use in Saudi Arabia
518965-211Black molded keyboard for use in Hungary
518965-221Black molded keyboard for use in the Czech Republic
518965-251Black molded keyboard for use in Russia
518965-291Black molded keyboard for use in Japan
518965-A41Black molded keyboard for use internationally
518965-AB1Black molded keyboard for use in Taiwan
518965-B31Black molded keyboard for use internationally
518965-BA1Black molded keyboard for use in Slovenia
518965-DH1Black molded keyboard for use in the Netherlands
518965-DJ1Black molded keyboard for use in Greece
3–16Maintenance and Service Guide
(Continued)
Page 38
Illustrated parts catalog
Spare part numberDescription
518966-121Black painted keyboard for use in French Canada
518966-171Black painted keyboard for use in Saudi Arabia
518966-201Black painted keyboard for use in Brazil
518966-281Black painted keyboard for use in Thailand
518966-AD1Black painted keyboard for use in South Korea
532139-001Base enclosure for use in computers with discrete graphics subsystems (includes rubber feet)
532140-001Base enclosure for use in computers with UMA graphics subsystems (includes rubber feet)
532141-001Fan/heat sink assembly for use only with computers equipped with graphics subsystems with
571747-001Switch cover for use in white computers (includes LED board and cable)
571757-001Switch cover for use in black computers (includes LED board and cable)
574554-001Display cable
574556-001Display Hinge Kit (includes right and left hinges)
and cables and logo LED board and cable)
and cables and logo LED board and cable)
replacement thermal material)
of dedicated memory (includes replacement thermal material)
512 MB of dedicated memory (includes replacement thermal material)
575476-001500-GB, 7200-rpm hard drive (includes left and right bracket rails, connector cable, Mylar cover with
tab, and four rubber isolators)
576251-001AMD Sempron M100, 2.00-GHz processor with 512-KB L2 cache
576252-001AMD Athlon II Dual-Core M320, 2.10-GHz processor with 1-MB L2 cache
576253-001AMD Turion II Dual-Core M500, 2.20-GHz processor with 1-MB L2 cache
576254-001AMD Turion II Ultra Dual-Core M600, 2.40-GHz processor with 2-MB L2 cache
576255-001AMD Turion II Ultra Dual-Core M620, 2.50-GHz processor with 2-MB L2 cache
576256-001AMD Turion II Ultra Dual-Core M640, 2.60-GHz processor with 2-MB L2 cache
578024-001AMD Athlon II Dual-Core M300, 2.00-GHz processor with 1-MB L2 cache
578256-00115.6-inch WXGA BrightView display assembly for use in black computers (includes webcam, 2
microphones, and 2 antenna transceivers and cables)
578257-00115.6-inch WXGA BrightView display assembly for use in white computers (includes webcam, 2
microphones, and 2 antenna transceivers and cables)
579159-001Top cover for use in white computers (includes TouchPad and fingerprint reader)
579160-001Top cover for use in black computers (includes TouchPad and fingerprint reader)
579161-001Bluetooth cable
583055-001AMD Turion II Dual-Core M520, 2.30-GHz processor with 1-MB L2 cache
3–18Maintenance and Service Guide
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Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
■ Flat-bladed screwdriver
■ Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
As you remove each subassembly from the computer, place the subassembly (and all accompanying screws)
✎
away from the work area to prevent damage.
4
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the
Ä
plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly
Ä
process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the
cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Maintenance and Service Guide4–1
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Removal and replacement procedures
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a
drive, or loss of information, observe these precautions:
Ä
■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in
Hibernation, turn the computer on, and then shut it down through the operating system.
■ Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the
connector.
■ Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical
drive tray is closed.
■ Handle drives on surfaces covered with at least one inch of shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label
the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD
contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and may work perfectly throughout a normal cycle.
Or the device may function normally for a while, and then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these
precautions:
Ä
■ Keep components in their electrostatic-safe containers until you are ready to install them.
■ Use nonmagnetic tools.
■ Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
■ Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
■ If you remove a component, place it in an electrostatic-safe container.
4–2Maintenance and Service Guide
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Removal and replacement procedures
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Ä
Typical electrostatic voltage levels
Relative humidity
Event10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
■ To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
■ Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
■ Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items from their containers.
■ Always be properly grounded when touching a component or assembly.
■ Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment
used for moving materials is wired to ground and that proper materials are selected to avoid static charging.
When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
■ Cover the workstation with approved static-shielding material.
■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
■ When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
■ Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
■ Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items
only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing connectors or test equipment.
Maintenance and Service Guide4–3
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Removal and replacement procedures
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly
against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a
wrist strap.
■ When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at
standing workstations and are compatible with most types of shoes or boots. On conductive floors or
dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the
operator and ground. To be effective, the conductive strips must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–4Maintenance and Service Guide
Page 44
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 112 screws, in 11 different sizes, that must be removed, replaced, or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model description
provided on the service tag.
Removal and replacement procedures
ComponentDescription
1 Product nameThis is the product name affixed to the front of the computer.
2 Serial number (s/n)This is an alphanumeric identifier that is unique to each product.
3 Part number/ product number (p/n)This number provides specific information about the product’s hardware
components. The part number helps a service technician to determine what
components and parts are needed.
4 Model descriptionThis is the alphanumeric identifier used to locate documents, drivers, and support
for the computer.
5 Warranty periodThis number describes the duration of the warranty period for the computer.
Maintenance and Service Guide4–5
Page 45
Removal and replacement procedures
Computer feet
The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part
number 516499-001. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
4–6Maintenance and Service Guide
Page 46
Battery
Removal and replacement procedures
Description Spare part number
12-cell, 95-Wh, 8.8-Ah Li-ion battery 484172-001
6-cell, 55-Wh, 2.55-Ah Li-ion battery484171-001
6-cell, 47-Wh, 2.20-Ah Li-ion battery484170-001
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
Remove the battery:
1. Turn the computer upside-down on a flat surface.
2. Slide the battery release latch 1 to release the battery.
3. Pivot the battery 2 upward and remove it from the computer 3.
To insert the battery, insert the rear edge of the battery into the battery bay and pivot the front edge of the battery
downward until it is seated. The battery release latch automatically locks the battery into place.
Maintenance and Service Guide4–7
Page 47
Removal and replacement procedures
Webcam/microphone module
If the webcam/microphone module must be replaced, the display assembly does not have to be removed. Follow
✎
the procedures in this section to replace the webcam/microphone module. For information on replacing the
display assembly and other display assembly internal components, see “Display assembly” on page 4-25.
Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
Remove the webcam/microphone module:
1. Turn the computer upside-down on a flat surface.
2. Open the computer as far as possible.
3. Flex the inside edges of the top edge 1 and the left and right upper corners 2 of the display bezel until the
bezel disengages from the display enclosure.
4. Release the display bezel top edge 3 from the display enclosure.
5. Release the webcam/microphone module 1 from the display enclosure as far as the webcam/microphone
module cable allows.
6. Disconnect the webcam/microphone module cable 2 from the webcam/microphone module.
4–8Maintenance and Service Guide
Page 48
7. Remove the webcam/microphone module.
Reverse this procedure to install the webcam/microphone module.
Optical drive
Removal and replacement procedures
The optical drive spare part kit includes an optical drive bezel and bracket.
✎
Description Spare part number
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive509421-002
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive509419-002
Before removing the optical drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
Remove the optical drive:
1. Position the computer with the front toward you.
2. Remove the Phillips PM2.5×6.5 screw 1 that secures the optical drive to the computer.
3. Use the disc tray frame to slide the optical drive 2 out of the computer.
Maintenance and Service Guide4–9
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Removal and replacement procedures
4. If it is necessary to replace the optical drive bracket, follow these steps:
a. Position the optical drive with the rear toward you.
b. Remove the two Phillips PM2.0×3.0 screws 1 that secure the optical drive bracket to the optical drive.
c. Remove the optical drive bracket 2.
Reverse this procedure to reassemble and install an optical drive.
4–10Maintenance and Service Guide
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Memory module
DescriptionSpare part number
4-GB (PC2-6400, 800-MHz, DDR2) 509409-002
2-GB (PC2-6400, 800-MHz, DDR2) 509410-002
1-GB (PC2-6400, 800-MHz, DDR2) 509411-002
Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
Remove the memory module:
1. Position the computer with the front toward you.
2. Loosen the three Phillips PM2.5×5.5 captive screws 1 that secure the memory module compartment cover to
the computer.
3. Lift the rear edge 2 of the cover, swing it up and to the front, and remove the cover 3. The memory module
compartment cover is included in the Plastics Kit, spare part number 511890-001.
Removal and replacement procedures
4. Spread the retaining tabs 1 on each side of the memory module to release the memory module. (The edge of
the module opposite the slot rises away from the computer.)
5. Remove the memory module 2 by pulling the module away from the slot at an angle.
Memory modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot.
✎
Maintenance and Service Guide4–11
Page 51
Removal and replacement procedures
Reverse this procedure to install a memory module.
4–12Maintenance and Service Guide
Page 52
TV tuner module
The TV tuner module spare part kit does not include a TV tuner module cable. The TV tuner module cable is
✎
included in the Cable Kit, spare part number 533466-001.
The TV tuner external antenna cables are available using spare part numbers 482900-002 (with PAL jack).
✎
Description Spare part number
DVB-T TV tuner module (for use only with computers equipped with discrete graphics
memory)
Before removing the TV tuner module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the memory module compartment cover (see “Memory module” on page 4-11).
Removal and replacement procedures
482899-003
Remove the TV tuner module:
1. Disconnect the TV tuner module antenna cable 1 from the terminal on the TV tuner module.
2. Remove the Phillips PM2.0×3.0 screw 2 that secures the TV tuner module to the computer.
3. Lift the edge of the TV tuner module 3, and pull the module away from the slot at an angle.
The TV tuner module is designed with a notch 4 to prevent incorrect insertion into the TV tuner module slot.
✎
Reverse this procedure to install the TV tuner module.
Maintenance and Service Guide4–13
Page 53
Removal and replacement procedures
RTC battery
Description Spare part number
RTC battery 449729-001
Before removing the RTC battery, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the memory module compartment cover (see “Memory module” on page 4-11).
Remove the RTC battery:
»Use a non-conductive pointed tool to pry the RTC battery from the socket on the system board.
Reverse this procedure to install the RTC battery. Be sure that the RTC battery is inserted with the “+” sign
facing up.
4–14Maintenance and Service Guide
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Hard drive
The hard drive spare part kit includes left and right bracket rails, a connector cable, Mylar cover with tab, and 4
✎
rubber isolators.
Description Spare part number
500-GB, 7200-rpm hard drive575476-001
500-GB, 5400-rpm hard drive 509417-002
320-GB, 7200-rpm hard drive (select models only)509413-002
320-GB, 5400-rpm hard drive 509415-002
250-GB, 7200-rpm hard drive (select models only)509412-002
250-GB, 5400-rpm hard drive 509414-002
Hard Drive Hardware Kit (includes left and right bracket rails, connector cable, Mylar
cover with tab, and 4 rubber isolators)
Before removing the hard drive, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
Removal and replacement procedures
483862-001
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
Remove the hard drive:
1. Position the computer with the front toward you.
2. Loosen the two Phillips PM2.5×5.5 captive screws 1 that secure the hard drive cover to the computer.
3. Lift the right side 2 of the hard drive cover, swing it up and to the left, and remove the cover 3.
4. Use the Mylar tab 1 to slide the hard drive to the left 2 to release it from the hard drive bay.
5. Disconnect the hard drive cable 3 from the system board.
Maintenance and Service Guide4–15
Page 55
Removal and replacement procedures
6. Remove the hard drive from the hard drive bay.
7. If it is necessary to replace the hard drive bracket or any of the hard drive bracket components, remove the
following:
1 Hard drive adapter cable
2 Four rubber isolators
3 Four Phillips PM3.0×3.5 screws that secure the hard drive bracket rails and Mylar cover to the hard drive
4 Left and right hard drive bracket rails with Mylar cover
Reverse this procedure to reassemble and install the hard drive.
4–16Maintenance and Service Guide
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WLAN module
DescriptionSpare part number
Atheros 9285G 802.11b/g WLAN modules:
■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S.
Virgin Islands
■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina,
Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Barbados, Belgium,
Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, the British
Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde,
the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo, Costa Rica,
Croatia, Cyprus, the Czech Republic, Djibouti, Dominica, the Dominican Republic, East
Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji,
Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar,
Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti,
Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the Ivory
Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos,
Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia,
Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique,
Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco,
Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand,
Nicaragua, Niger, Nigeria, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay,
the People’s Republic of China, Peru, the Philippines, Poland, Portugal, the Republic of
Moldova, Romania, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia,
Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon
Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia,
St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan,
Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan,
Tuvalu, Uganda, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan,
Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
Atheros 9280AGN 802.11a/b/g/n WLAN modules:
■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S.
Virgin Islands
Removal and replacement procedures
518436-001
518436-002
518437-001
■ For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the U.S.
Virgin Islands for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and
Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain,
Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana,
Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia,
Cameroon, Cape Verde, the Central African Republic, Chad, Chile, Colombia, Comoros, the
Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Djibouti, Dominica, the Dominican
Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia,
Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana,
Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana,
Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, the
Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos,
Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia,
Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the Marshall Islands, Martinique,
Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco,
Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the Netherlands, New Zealand,
Nicaragua, Niger, Nigeria, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay,
the People’s Republic of China, Peru, the Philippines, Poland, Portugal, the Republic of
Moldova, Romania, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia,
Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the Solomon
Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia,
St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland, Syria, Taiwan,
Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan,
Tuvalu, Uganda, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan,
Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam,
Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States
■ For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina,
Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh,
Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and
Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso,
Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's
Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech
Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt,
El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French
Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada,
Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong,
Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan,
Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the
Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia,
Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the
Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau,
Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the
Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and
Principe, Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia,
Slovenia, the Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St.
Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden,
Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia,
Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United
Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and
Zimbabwe
Broadcom BCM4312 802.11b/g WLAN modules:
■ For use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam,
Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States
518434-001
518434-002
504593-003
■ for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina,
Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh,
Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and
Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso,
Burundi, Cameroon, Cape Verde, the Central African Republic, Chad, Chile, the People's
Republic of China, Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech
Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt,
El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French
Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada,
Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong,
Hungary, Iceland, India, Ireland, Israel, Italy, the Ivory Coast, Jamaica, Jordan, Kazakhstan,
Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, the Maldives, Mali, Malta, the
Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia,
Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, the Nether Antilles, the
Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau,
Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Poland, Portugal, the Republic
of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe, Saudi
Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, the
Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis,
St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland, Sweden, Switzerland,
Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey,
Turkmenistan, Tuvalu, Uganda, Ukraine, the United Arab Emirates, the United Kingdom,
Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
504593-004
4–18Maintenance and Service Guide
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Removal and replacement procedures
Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the hard drive (see “Hard drive” on page 4-15).
Remove the WLAN module:
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the
Ä
computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and
then receive a warning message, remove the module to restore computer functionality, and then contact technical support through
Help and Support.
1. Disconnect the WLAN antenna cables 1 from the WLAN module.
The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN antenna
✎
cable is connected to the WLAN module “Aux” terminal.
2. Remove the Phillips PM2.0×3.0 screw 2 that secures the WLAN module to the computer.
3. Remove the WLAN module 3 by pulling it away from the slot at an angle.
WLAN modules are designed with a notch 4 to prevent incorrect insertion into the WLAN module slot.
✎
Reverse this procedure to install the WLAN module.
Maintenance and Service Guide4–19
Page 59
Removal and replacement procedures
Switch cover and keyboard
Description: Spare part number
Switch cover for use in white computers (includes LED board and cable)571747-001
Switch cover for use in black computers (includes LED board and cable) 571757-001
White painted keyboard517864-xxx
White molded keyboard517863-xxx
Black painted keyboard518966-xxx
Black molded keyboard518965-xxx
Black textured keyboard570228-xxx
For a detailed list of available keyboards, see “Sequential part number listing” on page 3-12.
✎
Before removing the switch cover and keyboard, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the memory module compartment cover (see “Memory module” on page 4-11).
6. Remove the hard drive cover (see “Hard drive” on page 4-15).
Remove the switch cover and keyboard:
1. Position the computer upside-down, with the front toward you.
2. Remove the following screws:
1 Two Phillips PM2.5×6.5 screws that secure the switch cover to the computer
2 Four Phillips PM2.5×6.5 screws that secure the keyboard to the computer
3 Three Phillips PM2.5×5.0 screws that secure the switch cover to the computer (inside the battery bay)
4–20Maintenance and Service Guide
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Removal and replacement procedures
3. Turn the computer display-side up, with the front toward you, and open the computer as far as possible.
4. Lift the rear edge of the switch cover until it detaches from the computer.
5. Move the switch cover back so that it rests on the display.
6. Remove the three Phillips PM2.0×3.0 screws that secure the keyboard to the computer.
7. Lift the rear edge 1 of the keyboard.
8. Slide the keyboard 2 back until the keyboard connector on the system board is accessible.
Maintenance and Service Guide4–21
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Removal and replacement procedures
9. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect
the cable 2 from the system board.
10. Remove the keyboard.
11. Disconnect the power button board cable 1 from the low insertion force (LIF) connector on the system board.
12. Disconnect the LED board cable 2 from the LIF connector on the system board.
13. Remove the switch cover.
Reverse this procedure to install the switch cover and keyboard.
4–22Maintenance and Service Guide
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Power button board
Description Spare part number
Power button board (includes cable)512834-001
Before removing the power button board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the switch cover and keyboard (see “Switch cover and keyboard” on page 4-20).
Remove the power button board:
1. Turn the switch cover upside down, with the front toward you.
2. Remove the Phillips PM2.0×4.0 screw 1 that secures the power button board to the switch cover.
3. Remove the power button board 2 and cable.
Removal and replacement procedures
Reverse this procedure to install the power button board.
Maintenance and Service Guide4–23
Page 63
Removal and replacement procedures
Bluetooth module
The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is
✎
available using spare part number 579161-001.
Description Spare part number
Bluetooth module 537921-001
Before removing the Bluetooth module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the switch cover and keyboard (see “Switch cover and keyboard” on page 4-20).
Remove the Bluetooth module:
1. Disconnect the Bluetooth module cable 1 from the system board.
2. Slide the Bluetooth module out of the holder 2.
3. Remove the module from the computer 3.
Reverse this procedure to install the Bluetooth module.
4–24Maintenance and Service Guide
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Display assembly
Description Spare part number
15.6-inch WXGA BrightView display assembly for use in white computers (includes
webcam, 2 microphones, and 2 wireless antenna transceivers and cables)
15.6-inch WXGA BrightView display assembly for use in black computers (includes
webcam, 2 microphones, and 2 wireless antenna transceivers and cables)
Before removing the display assembly, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Disconnect the wireless antenna cables from the WLAN module (see “WLAN module” on page 4-17).
b. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20).
Removal and replacement procedures
578257-001
578256-001
Remove the display assembly:
1. Disconnect the display panel cable 1 from the system board.
2. Remove the WLAN antenna cables and the microphone cable from the clips 2 built into the top cover.
3. Disconnect the webcam/microphone cable 3 from the system board.
Support the display assembly when removing the following screws. Failure to support the display assembly can
Ä
result in damage to the display assembly and other computer components.
4. Remove the four Phillips PM2.5×6.5 screws 1 that secure the display assembly to the computer.
5. Lift the display assembly 2 straight up and remove it.
Maintenance and Service Guide4–25
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Removal and replacement procedures
6. If it is necessary to replace the display bezel or any of the display assembly internal components, remove the
following screw covers and screws:
1 Two Mylar screw covers on the display bezel bottom edge. The display rubber screw covers are included in
the Display Rubber Kit, spare part number 512361-001.
2 Two Phillips PM2.5×6.5 screws.
7. Flex the inside edges of the top edge 1, the left and right sides 2, and the bottom edge of the display bezel 3
until the bezel disengages from the display enclosure.
8. Remove the display bezel 4. The display bezel is available using the spare part number 512364-001.
4–26Maintenance and Service Guide
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Removal and replacement procedures
9. If it is necessary to replace the display panel, remove the two Phillips PM2.5×5.0 screws 1 from the top
corners and the six Phillips PM2.5×5.0 screws 2 from the display hinges.
10. Flex the bottom of the display panel 1 back and release the display hinges. Disconnect the display LED cable 2 from the display panel cable. Remove the display panel 3. Display panels are available using spare part
number 570095-001.
Maintenance and Service Guide4–27
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Removal and replacement procedures
11. If it is necessary to replace the display hinges, remove the two Phillips PM2.0×3.0 screws 1 that secure each
display hinge to the display panel.
12. Remove the display hinges 2. The display hinges are available in the Display Hinge Bracket Kit, spare part
574556-001. The display hinge screws are available in the Display Screw Kit, spare part number 512362-001.
13. If it is necessary to remove the display panel cable, remove the adhesive reinforcement strip 1 from the display
panel cable, and disconnect the display panel cable 2. Remove the tape 3 that secures the cable to the display
panel. The display panel cable is available using spare part number 574554-001.
Reverse this procedure to reassemble and install the display assembly.
4–28Maintenance and Service Guide
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Speaker
Description Spare part number
Speaker assembly 533865-001
Before removing the speaker assembly, follow these steps:
Removal and replacement procedures
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
c. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20).
d. Display assembly (see “Display assembly” on page 4-25)
Remove the speaker:
1. Turn the computer right side up, with the front toward you.
2. Disconnect the speaker cable from the system board 1.
3. Remove the four Phillips PM2.5×6.0 screws 2 that secure the speaker to the top cover.
4. Remove the Phillips PM2.5×4.0 screw 3 that secures the speaker to the top cover.
5. Lift the speaker up and off the top cover 4.
Reverse this procedure to install the speaker.
Maintenance and Service Guide4–29
Page 69
Removal and replacement procedures
Top cover
Description Spare part number
For use only with white computers equipped with a fingerprint reader579159-001
For use only with white computers not equipped with a fingerprint reader518108-001
For use only with black computers equipped with a fingerprint reader579160-001
For use only with black computers not equipped with a fingerprint reader518788-001
Before removing the top cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
c. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20)
d. Display assembly (see “Display assembly” on page 4-25)
Remove the top cover:
1. Turn the computer upside-down, with the front toward you.
2. Remove the 10 Phillips PM2.5×7.0 screws 1 that secure the top cover to the computer.
3. Remove the Phillips PM2.5×4.0 screw 2 that secures the top cover to the computer. This screw is in the battery
bay.
4–30Maintenance and Service Guide
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4. Turn the computer right-side up, with the front toward you.
5. Disconnect the following cables from the system board:
1 TouchPad board cable
2 Fingerprint reader board cable
The cable connects to a LIF connector on the system board.
✎
Removal and replacement procedures
6. Remove the four Phillips PM2.5×4.0 screws that secure the top cover to the computer.
7. Lift the rear edge 1 of the top cover until it rests at an angle.
8. Remove the top cover 2 by lifting it straight up.
Maintenance and Service Guide4–31
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Removal and replacement procedures
Reverse this procedure to install the top cover.
4–32Maintenance and Service Guide
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Modem module
The modem module spare part kit does not include a modem module cable. The modem module cable is
✎
included in the Cable Kit, spare part number 533466-001. See “Cable Kit” on page 3-10 for more Cable Kit
spare part number information.
Description Spare part number
Modem module for use in all countries and regions except Australia and New Zealand510100-001
Modem module for use only in Australia and New Zealand510100-011
Before removing the modem module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
Removal and replacement procedures
c. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20)
d. Display assembly (see “Display assembly” on page 4-25)
e. Top cover (see “Top cover” on page 4-30)
Remove the modem module:
1. Disconnect the modem module cable 1 from the modem module.
2. Remove the two Phillips PM2.5×3.0 screws 2 that secure the modem module to the system board.
3. Lift the modem module 3 straight up to disconnect it from the system board.
Reverse this procedure to install the modem module.
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Removal and replacement procedures
Audio/infrared board
Description Spare part number
Audio/infrared board for use in computers with discrete graphics subsystems
(includes cable)
Audio/infrared board for use in computers with UMA graphics subsystems
(includes cable)
512836-001
511892-001
Before removing the audio/infrared board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
c. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20)
d. Display assembly (see “Display assembly” on page 4-25)
e. Top cover (see “Top cover” on page 4-30)
Remove the audio/infrared board:
1. Disconnect the audio/infrared board cable 1 from the LIF connector on the system board.
2. Remove the Phillips PM2.5x7.0 screw 2 that secures the audio/infrared board to the base enclosure.
3. Release the clip 3 built into the base enclosure that secures the audio/infrared board.
4. Lift the audio/infrared board 4 straight up to remove it from the base enclosure.
Reverse this procedure to install the audio/infrared board.
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USB board
DescriptionSpare part number
USB board (includes cable)516497-001
Before removing the USB board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
c. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20)
d. Display assembly (see “Display assembly” on page 4-25)
Removal and replacement procedures
e. Top cover (see “Top cover” on page 4-30)
Remove the USB board:
1. Disconnect the USB board cable 1 from the LIF connector on the system board.
2. Remove the Phillips PM2.5×7.0 screw 2 that secures the USB board to the base enclosure.
3. Remove the USB board 3 from the base enclosure.
Reverse this procedure to install the USB board.
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Removal and replacement procedures
Power connector cable
Description Spare part number
Power connector cable533465-001
Before removing the power connector cable, follow these steps:
✎
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
c. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20)
d. Display assembly (see “Display assembly” on page 4-25)
e. Top cover (see “Top cover” on page 4-30)
f. USB board (see “USB board” on page 4-35)
Remove the power connector cable:
1. Remove the power connector cable 1 from the clips and routing channel 2 built into the base enclosure.
2. Remove the Phillips PM2.5×7.0 screw 3 that secures the power connector and bracket to the base enclosure.
3. Remove the power connector bracket 4.
4. Remove the power connector cable assembly 5.
Reverse this procedure to install the power connector cable.
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System board
The system board spare kit includes replacement thermal material.
✎
DescriptionSpare part number
Removal and replacement procedures
For use with computers equipped with discrete graphics subsystem memory and 1 GB
of dedicated memory
For use with computers equipped with discrete graphics subsystem memory and
512 MB of dedicated memory
For use with computers equipped with UMA graphics subsystem memory 571186-001
571187-001
571188-001
Before removing the system board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
c. Switch cover (see “Switch cover and keyboard” on page 4-20)
d. Display assembly (see “Display assembly” on page 4-25)
e. Top cover (see “Top cover” on page 4-30)
When replacing the system board, be sure that the following additional components are removed from the defective
system board and installed on the replacement system board:
■ TV tuner module (see “TV tuner module” on page 4-13)
■ Memory module (see “Memory module” on page 4-11)
■ RTC battery (see “RTC battery” on page 4-14)
■ WLAN module (see “WLAN module” on page 4-17)
■ Bluetooth module (see “Bluetooth module” on page 4-24)
■ Modem module (see “Modem module” on page 4-33)
■ Processor (see “Processor” on page 4-44)
Maintenance and Service Guide4–37
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Removal and replacement procedures
Remove the system board:
1. Disconnect the following cables from the system board:
1 Modem module cable
2 Audio/infrared board cable
The audio/infrared board cable connects to a LIF connector on the system board.
✎
3 USB board cable
The USB board cable connects to a LIF connector on the system board.
✎
4 Power connector cable
2. Remove the Phillips PM2.5×7.0 screw 1 that secures the system board to the base enclosure.
3. Lift up on the right side 2 of the system board until it rests at approximately a 45-degree angle.
4. Lift the system board to the right and up and out of the base enclosure 3.
Reverse this procedure to install the system board.
4–38Maintenance and Service Guide
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TV tuner module cable
The TV tuner module cable is available in the Cable Kit, spare part number 533466-001.
✎
Before removing the TV tuner module cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
c. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20)
d. Display assembly (see “Display assembly” on page 4-25)
e. Top cover (see “Top cover” on page 4-30)
f. USB board (see “USB board” on page 4-35)
Removal and replacement procedures
g. System board (see “System board” on page 4-37)
Remove the TV tuner module cable:
1. Remove the TV tuner module cable from the clips 1 built into the base enclosure.
2. Remove the TV tuner module cable 2 from the clips and routing channel 3 built into the base enclosure.
Reverse this procedure to install the TV tuner module cable.
Maintenance and Service Guide4–39
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Removal and replacement procedures
Modem module cable
The modem module cable is available in the Cable Kit, spare part number 533466-001. The modem module
✎
cable includes the RJ-11 jack.
Before removing the modem module cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
c. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20)
d. Display assembly (see “Display assembly” on page 4-25)
e. Top cover (see “Top cover” on page 4-30)
f. USB board (see “USB board” on page 4-35)
g. System board (see “System board” on page 4-37)
Remove the modem module cable:
1. Release the cable from the clips 1 built into the base enclosure.
2. Remove the modem module cable 2 from the clips and routing channel 3 built into the base enclosure.
Reverse this procedure to install the modem module cable.
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Fan/heat sink
The fan/heat sink assembly spare kit includes replacement thermal material.
✎
Description Spare part number
For use only with computer models equipped with discrete graphics subsystems532141-001
For use only with computer models equipped with UMA graphics subsystems532142-001
To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of
✎
the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are affected by
high external temperatures, system power consumption, power management/battery conservation configurations,
battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on
the left side of the computer.
Before removing the fan/heat sink, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
Removal and replacement procedures
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7).
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
c. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20)
d. Display assembly (see “Display assembly” on page 4-25)
e. Top cover (see “Top cover” on page 4-30)
f. USB board (see “USB board” on page 4-35)
g. System board (see “System board” on page 4-37)
Remove the fan/heat sink:
Steps 1 through 5 apply only to models with discrete subsystem memory on the system board. Steps 6 through 10
✎
apply only to models with UMA subsystem memory on the system board.
1. Turn the system board upside down, with the expansion port and external monitor port toward you.
2. Loosen the six Phillips PM2.5×14.0 spring-loaded, captive screws 1 through 6 that secure the fan/heat sink
assembly to the system board.
CAUTION: Loosen the screws in the order indicated by the callouts to ensure consistent pressure over the processor board.
Ä
3. Disconnect the fan cable 7 from the system board.
4. Remove the fan/heat sink assembly 8.
Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board
✎
components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
Maintenance and Service Guide4–41
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Removal and replacement procedures
The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system
✎
board each time the fan/heat sink assembly is removed. Thermal paste is applied to the fan/heat sink assembly to
correspond with components on the system board as follows: capacitors and their contacts 1 the processor and
contact 2, the graphics subsystem chip and contact 3, and capacitors and their contacts 4 and 5. Replacement
thermal material is included with all fan/heat sink assembly, system board, and processor spare part kits.
Steps 6 through 10 apply only to models with UMA subsystem memory on the system board. Steps 1 through 5
✎
apply only to models with discrete subsystem memory on the system board.
5. Turn the system board upside down, with the expansion port and external monitor port toward you.
6. Loosen the four Phillips PM2.5×14.0 spring-loaded, captive screws 1 through 4 that secure the fan/heat sink
assembly to the system board.
CAUTION: Loosen the screws in the order indicated by the callouts to ensure consistent pressure over the processor board.
Ä
CAUTION: Loosen the screws in the order indicated by the callouts to ensure consistent pressure over the processor board.
Ä
7. Disconnect the fan cable 5 from the system board.
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Removal and replacement procedures
8. Remove the fan/heat sink assembly 6.
Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board
✎
components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system
✎
board each time the fan/heat sink assembly is removed. Thermal paste is applied to the fan/heat sink assembly to
correspond with components on the system board as follows: capacitors and their contacts 1, the processor and
contact 2, and the graphics subsystem chip and contact 3. Replacement thermal material is included with all
fan/heat sink assembly, system board, and processor spare part kits.
Reverse this procedure to install the fan/heat sink assembly.
Maintenance and Service Guide4–43
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Removal and replacement procedures
Processor
All processor spare part kits include replacement thermal material.
✎
Description Spare part number
AMD Turion II Ultra Dual-Core Mobile Processor (2-MB L2 cache)
■ M640, 2.60-GHz576256-001
■ M620, 2.50-GHz576255-001
■ M600, 2.40-GHz576254-001
AMD Turion II Dual-Core Mobile Processor (1-MB L2 cache)
■ M520, 2.30-GHz583055-001
■ M500, 2.20-GHz576253-001
AMD Athlon II Dual-Core Processor for Notebook PCs (1-MB L2 cache)
■ M320, 2.10-GHz576252-001
■ M300, 2.00-GHz578024-001
AMD Sempron Processor (512-KB L2 cache)
■ M100, 2.00-GHz576251-001
Before removing the processor, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4. Remove the battery (see “Battery” on page 4-7)
5. Remove the following components:
a. Optical drive (see “Optical drive” on page 4-9)
b. Hard drive (see “Hard drive” on page 4-15)
c. Switch cover and keyboard (see “Switch cover and keyboard” on page 4-20)
d. Display assembly (see “Display assembly” on page 4-25)
e. Top cover (see “Top cover” on page 4-30)
f. USB board (see “USB board” on page 4-35)
g. System board (see “System board” on page 4-37)
h. Fan/heat sink (see “Fan/heat sink” on page 4-41)
4–44Maintenance and Service Guide
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Removal and replacement procedures
Remove the processor:
1. Use a flat-bladed screwdriver to turn the processor locking screw 1 one-half turn counterclockwise until you
hear a click.
2. Lift the processor 2 straight up and remove it.
When you install the processor, the gold triangle 3 on the processor must be aligned with the triangle icon 4
✎
embossed on the processor socket.
Reverse this procedure to install the processor.
Maintenance and Service Guide4–45
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Starting the Setup Utility
The Setup Utility is a ROM-based information and customization utility that can be used even when your
Windows® operating system is not working.
The fingerprint reader (select models only) cannot be used to access the Setup Utility.
✎
The utility reports information about the computer and provides settings for startup, security, and other
preferences.
To start the Setup Utility:
»Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup
Menu” message is displayed in the lower-left corner of the screen, press
– or –
1. Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup
Menu” message is displayed in the lower-left corner of the screen, press
5
Setup Utility
f10.
esc.
2. When the Startup Menu is displayed, press
f10.
Using the Setup Utility
Changing the language of the Setup Utility
The following procedure explains how to change the language of the Setup Utility. If the Setup Utility is not
already running, begin at step 1. If the Setup Utility is already running, begin at step 2.
1. Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup
Menu” message is displayed in the lower-left corner of the screen, press
– or –
Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup
Menu” message is displayed in the lower-left corner of the screen, press
displayed, press
2. Use the arrow keys to select System Configuration > Language, and then press
3. Use the arrow keys to select a language, and then press
4. When a confirmation prompt with your language selected is displayed, press
5. To save your change and exit the Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and
then press
Your change goes into effect immediately.
f10.
enter.
f10.
esc. When the Startup Menu is
enter.
enter.
enter.
Maintenance and Service Guide5–1
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Setup Utility
Navigating and selecting in the Setup Utility
Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by
keystroke.
■ To choose a menu or a menu item, use the arrow keys.
■ To choose an item in a list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or
f5 or f6.
■ To select an item, press enter.
■ To close a text box or return to the menu display, press esc.
■ To display additional navigation and selection information while the Setup Utility is open, press f1.
Displaying system information
The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not
open, begin at step 1. If the Setup Utility is open, begin at step 2.
1. Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup
Menu” message is displayed in the lower-left corner of the screen, press
– or –
Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key from Startup
Menu” message is displayed in the lower-left corner of the screen, press
displayed, press
f10.
f10.
esc. When the Startup Menu is
2. Select the Main menu. System information such as the system time and date, and identification information
about the computer is displayed.
3. To exit the Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press
enter.
Restoring default settings in the Setup Utility
The following procedure explains how to restore the Setup Utility default settings. If the Setup Utility is not already
running, begin at step 1. If the Setup Utility is already running, begin at step 2.
1. Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup
Menu” message is displayed in the lower-left corner of the screen, press
– or –
Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup
Menu” message is displayed in the lower-left corner of the screen, press
displayed, press
2. Use the arrow keys to select Exit > Load Setup Defaults, and then press
3. When the Setup Confirmation is displayed, press
4. To save your change and exit the Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and
then press
The Setup Utility default settings go into effect when the computer restarts.
f10.
enter.
enter.
f10.
esc. When the Startup Menu is
enter.
Your password, security, and language settings are not changed when you restore the factory default settings.
✎
5–2Maintenance and Service Guide
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Exiting the Setup Utility
You can exit the Setup Utility with or without saving changes.
■ To exit the Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press
select Exit > Exit Saving Changes, and then press
■ To exit the Setup Utility without saving your changes from the current session:
Setup Utility
esc to return to the menu display. Then use the arrow keys to
enter.
If the Setup Utility menus are not visible, press
select Exit > Exit Discarding Changes, and then press
After either choice, the computer restarts in Windows.
Setup Utility menus
The menu tables in this section provide an overview of Setup Utility options.
Some of the Setup Utility menu items listed in this chapter may not be supported by your computer.
✎
Main menu
SelectTo do this
System information■ View and change the system time and date.
Security menu
esc to return to the menu display. Then use the arrow keys to
enter.
■ View identification information about the computer.
■ View specification information about the processor, memory size, system
BIOS, and keyboard controller version (select models only).
Select To do this
Administrator password Enter, change, or delete an administrator password.
Power-On Password Enter, change, or delete a power-on password.
Maintenance and Service Guide5–3
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Setup Utility
System Configuration menu
Select To do this
Language Support Change the Setup Utility language.
Button Sound (select models only)Enable/disable the capacitive button tapping sound.
Virtualization Technology
(select models only)
Processor C6 State (select models only)Enable/disable the processor C6 sleep state.
LAN Power Saving (select models only)Enable/disable LAN Power Saving. When enabled, saves power when the
Enable/disable the processor Virtualization Technology.
computer is in DC mode.
Card Reader/1394 Power Saving
(select models only)
Fan Always OnEnable/disable Fan Always On. When enabled, the computer fan will
Boot OptionsSet the following boot options:
Diagnostics menu
Select To do this
Enable/disable Card Reader/1394 Power Saving.
always be on.
■ f10 and f12 Delay (sec.)—Set the delay for the f9 and f10 functions of the
Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20).
■ CD-ROM boot—Enable/disable boot from CD-ROM.
■ Floppy boot—Enable/disable boot from diskette.
■ Internal Network Adapter boot—Enable/disable boot from Internal Network
Adapter.
■ Boot Order—Set the boot order for:
❐ Hard drive
❐ Internal CD/DVD ROM drive
❐ USB Diskette on Key
❐ USB CD/DVD ROM drive
❐ USB Floppy
❐ Network adapter
Hard Disk Self TestRun a comprehensive self-test on the hard drive.
Secondary Hard Disk Self Test
(select models only)
Memory TestRun a diagnostic test on the system memory.
5–4Maintenance and Service Guide
On models with two hard drives, this menu option is called the
✎
Primary Hard Disk Self Test.
Run a comprehensive self-test on a secondary hard drive.
Page 89
Computer specifications
MetricU.S.
Dimensions
Width 37.85 cm 14.9 in
Depth 25.8 cm 10.12 in
Height (front to back) 3.4 cm 1.34 in
Weight
BrightView (with optical drive and hard drive)3.18 kg 7.00 lbs
Input power
Operating voltage 18.5 V dc @ 3.5 A - 65 W or
Operating current 3.5 A or 4.74 A
6
Specifications
18.5 V dc @ 4.74 A – 90 W
Temperature
Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F
Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F
Nonoperating -20°C to 60°C -4°F to 140°F
Relative humidity
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m -50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m -50 ft to 40,000 ft
Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive
specifications may differ slightly.
Certain restrictions and exclusions apply. Contact technical support for details.
✎
6–2Maintenance and Service Guide
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Blu-ray ROM DVD±R/RW SuperMulti DL Drive specification
Applicable disc Read: Write:
CD-DA, CD+(E)G, CD-MIDI,
CDTEXT, CD-ROM, CD-ROM
XA, MIXED MODE CD, CD-I,
CD-I Bridge (Photo-CD, Video
CD), Multisession CD
(Photo-CD, CD-EXTRA,
Portfolio, CD-R, CD-RW),
CD-R, CD-RW, DVDROM
(DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW,
DVD+R, DVD+RW, DVD-RAM,
HDROM (Single Layer),
HD-ROM (Dual Layer), HD
DVD-R, HD DVD-R for Dual
Layer, HD DVD-RW, BD-ROM,
BD-R, BD-RE
Access time CD DVD HD
Random < 170 ms < 170 ms < 230 ms
Specifications
CD-R and CD-RW, DVD+R,
DVD+R(9), DVD+RW, DVD-R,
DVD-R(9),DVD-RW, DVD-RAM
Cache buffer 8 MB
Data transfer rate
24X CD-ROM3,600 KB/sec
8X DVD10,800 KB/sec
24X CD-R3,600 KB/sec
16X CD-RW2,400 KB/sec
8X DVD+R10,800 KB/sec
4X DVD+RW5,400 KB/sec
8X DVD-R10,800 KB/sec
4X DVD-RW5,400 KB/sec
2.4X DVD+R(9)2,700 KB/sec
5X DVD-RAM6,750 KB/sec
1X BD-ROM4,500 KB/sec
1X BD-R read4,500 KB/sec
1X BD-RE read4,500 KB/sec
Transfer modeMultiword DMA Mode
Maintenance and Service Guide6–3
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Specifications
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications
D2300000-D230FFFFATI Mobility Radeon HD 4650 Series
D2300000-D23FFFFFPCI standard PCI-to-PCI bridge
D2310000-D2313FFFHigh Definition Audio Controller
D2400000-D2403FFFHigh Definition Audio Controller
D2404000-D2404FFFStandard OpenHCD USB Host Controller
D2405000-D2405FFFStandard OpenHCD USB Host Controller
D2406000-D2406FFFStandard OpenHCD USB Host Controller
D2407000-D2407FFFStandard OpenHCD USB Host Controller
D2408000-D24083FFStandard AHCI1.0 Serial ATA Controller
D2408400-D24084FFStandard Enhanced PCI to USB Host Controller
D2408500-D24085FFStandard Enhanced PCI to USB Host Controller
F7000000-F7FFFFFFMotherboard resources
F8000000-FFFFFFFFPCI bus
FEC00000-FEC00FFFMotherboard resources
FED00000-FED003FFHigh precision event timer
FEE00000-FEE00FFFMotherboard resources
FFE00000-FFFFFFFFSystem board
6–8Maintenance and Service Guide
Page 97
This section provides specification and reference information for the screws used in the computer. All screws
except the display screws listed in this section are available in the Screw Kit, spare part number 516498-001.
Display screw are available in the Display Screw Kit, spare part number 512362-001.
Phillips PM2.0×3.0 screw
7
Screw listing
ColorQuantityLength Thread Head diameter
Silver 133.0 mm 2.0 mm5.0 mm
Where used: 2 screws that secure the optical drive bracket to the computer.
Maintenance and Service Guide7–1
Page 98
Screw listing
Where used: 3 screws that secure the keyboard to the computer
Where used:
(1) One screw that secures the WLAN module to the system board
(2) One screw that secures the TV tuner module to the system board
Where used: 4 screws that secure the display hinges to the display bezel
7–2Maintenance and Service Guide
Page 99
Where used: 2 screws that secure the wireless antennas to the display cover
Phillips PM2.5×3.0 screw
Screw listing
ColorQuantityLength Thread Head diameter
Black 23.0 mm 2.5 mm5.0 mm
Where used: 2 screws that secure the modem to the system board
Maintenance and Service Guide7–3
Page 100
Screw listing
Phillips PM2.5×4.0 screw
ColorQuantityLength Thread Head diameter
Black 164.0 mm 2.5 mm5.0 mm
Where used: 3 screws that secure the switch cover to the keyboard
Where used: One screw that secures the power button board to the switch cover
7–4Maintenance and Service Guide
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