HP DV6 User Manual

HP ENVY dv6 Notebook PC
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2012 Hewlett-Packard Development Company, L.P.
AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: November 2012
Document Part Number: 692788-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 10
Finding your hardware and software information ....................................................................... 10
Display ................................................................................................................................. 11
Buttons, speakers, and fingerprint reader (select models only) ...................................................... 12
Keys ..................................................................................................................................... 13
Lights .................................................................................................................................... 15
TouchPad .............................................................................................................................. 16
Front ..................................................................................................................................... 17
Left side ................................................................................................................................ 18
Right side .............................................................................................................................. 19
Rear ..................................................................................................................................... 20
Bottom .................................................................................................................................. 21
3 Illustrated parts catalog .................................................................................................. 22
Service tag ............................................................................................................................ 23
Computer major components ................................................................................................... 24
Display assembly subcomponents ............................................................................................. 32
Mass storage devices ............................................................................................................. 33
Miscellaneous parts ................................................................................................................ 34
Sequential part number listing .................................................................................................. 36
4 Removal and replacement procedures ............................................................................ 45
Preliminary replacement requirements ....................................................................................... 45
Tools required ......................................................................................................... 45
Service considerations ............................................................................................. 45
Plastic parts ............................................................................................. 45
Cables and connectors ............................................................................. 45
Drive handling ......................................................................................... 46
Grounding guidelines .............................................................................................. 46
v
Electrostatic discharge damage .................................................................. 46
Packaging and transporting guidelines ........................................ 48
Component replacement procedures ........................................................................................ 50
Service tag ............................................................................................................. 50
Battery ................................................................................................................... 51
Hard drive ............................................................................................................. 52
RTC battery ............................................................................................................ 55
Memory module ...................................................................................................... 56
WLAN module ........................................................................................................ 57
Optical drive .......................................................................................................... 59
Keyboard ............................................................................................................... 61
Top cover ............................................................................................................... 66
Top speakers .......................................................................................................... 69
Power button board ................................................................................................. 70
Fingerprint reader board .......................................................................................... 71
TouchPad button board ............................................................................................ 73
Solid-state drive ...................................................................................................... 75
System board ......................................................................................................... 77
Fan/heat sink assembly ........................................................................................... 82
Processor ............................................................................................................... 88
USB board ............................................................................................................. 90
Subwoofer ............................................................................................................. 91
Power connector cable ............................................................................................ 93
Optical drive connector cable ................................................................................... 94
Display assembly .................................................................................................... 95
5 Using Setup Utility (BIOS) and System Diagnostics ......................................................... 103
Starting Setup Utility (BIOS) ................................................................................................... 103
Updating the BIOS ............................................................................................................... 103
Determining the BIOS version ................................................................................. 103
Downloading a BIOS update .................................................................................. 104
Using System Diagnostics ...................................................................................................... 105
6 Specifications ............................................................................................................... 106
Computer specifications ........................................................................................................ 106
15.6-inch display specifications ............................................................................................. 107
Hard drive specifications ...................................................................................................... 108
7 Backing up, restoring, and recovering .......................................................................... 109
Creating recovery media and backups ................................................................................... 109
vi
Creating HP Recovery media .................................................................................. 110
Restore and recovery ............................................................................................................ 111
Using Windows Refresh for quick and easy recovery ................................................. 112
Remove everything and reinstall Windows ............................................................... 113
Recovering using HP Recovery Manager .................................................................. 113
What you need to know .......................................................................... 114
Using the HP Recovery partition to recover a minimized image
(select models only) ................................................................................ 114
Using HP Recovery media to recover ........................................................ 115
Changing the computer boot order ........................................................... 115
Removing the HP Recovery partition ........................................................................ 115
8 Power cord set requirements ........................................................................................ 116
Requirements for all countries ................................................................................................ 116
Requirements for specific countries and regions ....................................................................... 117
9 Recycling ...................................................................................................................... 118
Index ............................................................................................................................... 119
vii
viii

1 Product description

Category Description Computer models
equipped with
an AMD processor
Product Name HP ENVY dv6 Notebook PC √√
Processors
AMD® A10-4600M 3.20-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W)
AMD A8-4500M 2.80-GHz processor (1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W)
AMD A6-4400M 3.20-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W)
AMD A4-4300M 2.50-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W)
Computer models
equipped with
an Intel processor
1
Category Description Computer models
equipped with
an AMD processor
Computer models
equipped with
an Intel processor
Processors (continued)
Intel® Quad Core® i7-3840QM 2.80­GHz processor (SC turbo up to 3.80­GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W)
Intel Quad Core i7-3820QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 8.0-MB L3 cache, 45 W)
Intel Quad Core i7-3740QM 2.70-GHz processor (SC turbo up to 3.70-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3720QM 2.60-GHz processor (SC turbo up to 3.60-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W)
Intel Quad Core i7-3630QM 2.40-GHz processor (SC turbo up to 3.40-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 35 W)
Intel Quad Core i7-3610QM 2.30-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 6.0-MB L3 cache, 45 W)
Intel Quad Core i7-2670QM 2.20-GHz processor (SC turbo up to 3.10-GHz; 1333-MHz FSB, 6.0-MB L3 cache, 45 W)
2 Chapter 1 Product description
Category Description Computer models
equipped with
an AMD processor
Computer models
equipped with
an Intel processor
Processors (continued)
Intel Dual Core i5-3320M 2.60-GHz processor (SC turbo up to 3.30-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i5-2450M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W)
Chipset AMD A70M fusion controller hub (FCH)
Intel HM77 Express chipset
Graphics Switchable discrete graphics:
AMD RadeonT HD 7670M with 1024­MB of dedicated video memory (64­MB×16 DDR3 900-MHz×8 PCs); 128­bit M2 package
AMD RadeonT HD 7670M with 2048­MB of dedicated video memory (128­MB×16 DDR3 900-MHz×8 PCs); 128-bit M2 package
Support HD decode, DX11, and HDMI
3
Category Description Computer models
equipped with
an AMD processor
Computer models
equipped with
an Intel processor
Graphics (continued) Internal graphics:
Intel HD Graphics 4000 (on computer models equipped with an Intel Core i7/ i5/i3 3000-series processor)
Intel HD Graphics 3000 (on computer models equipped with an Intel Core i7/ i5/i3 2000-series processor)
Switchable discrete graphics:
NVIDIAR GeForceR 630M with 1024-MB of dedicated video memory (64-MB×16 DDR3 900-MHz×8 PCs); 128-bit M2 29­mm×29-mm
NVIDIAR GeForceR 630M with 2048-MB of dedicated video memory (128-MB×16 DDR3 900-MHz×8 PCs); 128-bit M2 29­mm×29-mm
NVIDIAR GeForceR 650M with 1024-MB of dedicated video memory (32-MB×32 GDDR5×8 PCs, 5Gbps); 128-bit M2 29­mm×29-mm
NVIDIAR GeForceR 650M with 2048-MB of dedicated video memory (64-MB×32 GDDR5×8 PCs, 5Gbps); 128-bit M2 29­mm×29-mm
Panel
Support HD decode, DX11, HDMI, and Optimus
15.6-in, light-emitting diode (LED), UWVA, full high-definition (FHD), AntiGlare (1920×1080) display, 3.4­mm; typical brightness: 250 nits
15.6-in, LED, SVA, HD, BrightView (1366×768) display; 3.8-mm; typical brightness: 200 nits
All display assemblies include 2 wireless local area network (WLAN) antenna cables
16:9 Ultra Wide Aspect Ratio
Lighted logo on top bezel
√√
4 Chapter 1 Product description
Category Description Computer models
equipped with
an AMD processor
Computer models
equipped with
an Intel processor
Memory Two customer-accessible/upgradable memory
module slots
DDR3-1600-MHz dual channel support
Supports up to 16384-MB system RAM
Supports the following system RAM configurations:
16384-MB (8192-MB×2; not supported on computer models equipped with a 32­bit operating system)
12288-MB (8192-MB×1+ 4096-MB×1; not supported on computer models equipped with a 32-bit operating system)
8192-MB (8192-MB×1 or 4096-MB×2; not supported on computer models equipped with a 32-bit operating system)
6144-MB (4096-MB×1 + 2048-MB×1; not supported on computer models equipped with a 32-bit operating system)
4096-MB (4096-MB×1 or 2048-MB×2)
2048-MB (2048-MB×1)
√√
Hard drive Supports 6.35-cm (2.5-in) hard drives in
12.7-mm (.50-in), 9.5-mm (.37-in), and
7.0-mm (.28-in) thicknesses (all hard drives
use the same bracket)
Customer-accessible
Serial ATA
Accelerometer protection support
Supports the following hard drives:
1-TB, 5400-rpm, 12.7-mm
750-GB, 7200-rpm and 5400-rpm, 9.5­mm
640-GB, 5400-rpm, 9.5-mm
500-GB, 7200-rpm and 5400-rpm, 9.5­mm
320-GB, 7200-rpm and 5400-rpm, 9.5­mm and 7.0-mm
Solid-state drives Supports 160-GB drive √√
Supports 32GB mSATA drive
√√
5
Category Description Computer models
equipped with
an AMD processor
Computer models
equipped with
an Intel processor
Optical drive Fixed
Serial ATA
12.7-mm tray load
Supports the following optical drives:
Blu-ray Disc ROM with SuperMulti DVD ±R/RW Double-Layer Drive
Blu-ray Disc R/RW with SuperMulti Drive
DVD±RW Double-Layer with SuperMulti Drive
Audio and video HD audio
Beats audio
Quad speakers
Subwoofer
Supports Microsoft Premium requirements
HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second)
√√
√√
Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software
Ethernet Integrated 10/100/1000 NIC √√
Wireless Integrated wireless local area network
(WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
√√
6 Chapter 1 Product description
Category Description Computer models
equipped with
an AMD processor
Computer models
equipped with
an Intel processor
Wireless (continued) Support for the following WLAN formats:
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter
Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
Intel Centrino Advanced-N 6230 WLAN module
Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter
Support for the Atheros AR9565 802.11b/g/
n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on computer models equipped with an Intel processor
Support for the Intel Centrino Advanced-N
6235 WLAN module for use only on computer models equipped with an Intel processor in Japan
√√
External media cards
HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats:
Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC) Memory Card
Secure Digital High Capacity (SDHC) Memory Card
Ultra High Speed MultiMediaCard (UHS/MMC)
√√
7
Category Description Computer models
equipped with
an AMD processor
Computer models
equipped with
an Intel processor
Ports
Keyboard/pointing devices
Power requirements 90-W HP Smart AC adapter (RC, V, PFC, 3-
120-W slim AC adapter (RC, V, PFC, 3-wire)
AC power
Combination audio-out (stereo headphone)/audio-in (mono microphone)
HDMI 1.4a output supporting stereoscopic 3D
VGA (Dsub 15 pin) supporting: 1920×1600 external resolution @ 60 Hz, hot plug and unplug and autodetection for correct output to wide­aspect vs. standard aspect video
RJ-45 (Ethernet)
USB 3.0 (3 ports), USB 2.0 (1 port)
Full-size (15.6-in.), Island-style, with numeric keypad
Taps enabled by default
wire)
65-W HP Smart AC adapter (RC, V, 3-wire)
√√
√√
√√
90-W HP Smart AC adapter (RC, V, PFC, EM, 3-wire)
65-W HP Smart AC adapter (RC, V, EM, 3­wire)
Supports the following batteries (battery is
user-removable)
9-cell, 100-Wh, 3.0-Ah, Li-ion battery
6-cell, 62-Wh, 2.8-Ah, Li-ion battery
Security Security cable lock
Fingerprint reader with Digital Persona software support
Intel/VeriSign support
Intel AT-p Ready support
√√
√√
8 Chapter 1 Product description
Category Description Computer models
equipped with
an AMD processor
Computer models
equipped with
an Intel processor
Operating system Preinstalled:
Windows 8 Standard 64-bit
Windows 8 Professional 64-bit
Serviceability End user replaceable parts:
AC adapter
Battery
Hard drive
Memory module
Optical drive
WLAN module
√√
√√
9

2 External component identification

Finding your hardware and software information

Select Start > Computer.
A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.
10 Chapter 2 External component identification

Display

Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones (2) Record sound.
(3) HP TrueVision HD webcam Records video, captures still photographs, allows video
conferences and online chat by means of streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.
(4) Webcam light On: The webcam is in use.
(5) Speakers Produce sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Display
11

Buttons, speakers, and fingerprint reader (select models only)

Item Component Description
(1) Power button
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a
When the computer is off, press the button to turn on the computer.
When the computer is on, press the button briefly to initiate Sleep.
When the computer is in the Sleep state, press the button briefly to exit Sleep.
When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold down the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power Options.
password logon.
12 Chapter 2 External component identification

Keys

Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the esc key or the b key.
(3) Windows logo key Displays the Windows Start menu.
(4) b key Enables or disables Beats Audio when pressed in
combination with the fn key.
Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default.
Opens Beats Audio Control Panel, which allows you to view and control all audio settings. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.
NOTE: You can also open the Beats Audio Control
Panel by selecting Start > Control Panel > Hardware and Sound > Beats Audio Control Panel.
(5) Action keys Execute frequently used system functions.
(6) Windows applications key Displays a shortcut menu for items beneath the pointer.
Keys
13
Item Component Description
(7) num lock key Controls the function of the integrated numeric keypad.
Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys).
NOTE: The keypad function that is active when the
computer is turned off is reinstated when the computer is turned back on.
(8) Integrated numeric keypad Set at the factory to function like an external numeric
keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.
14 Chapter 2 External component identification

Lights

Item Component Description
(1) Power light
(2) Mute light
(3) Wireless light
White: The computer is on.
Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.
Amber: Computer sound is off.
Off: Computer sound is on.
White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on.
Amber: All wireless devices are off.
Lights
15
Item Component Description
(4) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
(5) Fingerprint reader light (select models only)

TouchPad

Item Component Description
White: The fingerprint was read.
Amber: The fingerprint was not read.
(1) TouchPad on/off button Turns the TouchPad on or off.
(2) TouchPad light
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
(4) Left TouchPad button Functions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
On: The TouchPad is off.
Off: The TouchPad is on.
on the screen.
16 Chapter 2 External component identification

Front

Component Description
Digital Media slot Supports the following digital card formats:
Secure Digital (SD) Memory Card
Secure Digital Extended Capacity (SDxC) Memory Card
Secure Digital High Capacity (SDHC) Memory Card
Ultra High Speed MultiMediaCard (UHS/MMC)
Front
17

Left side

Item Component Description
(1) Vent Enables airflow to cool internal components.
(2) External monitor port Connects an external VGA monitor or projector.
(3) HDMI port Connects an optional video or audio device, such as a
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
high-definition television, or any compatible digital or audio device.
(4) RJ-45 (network) jack Connects a network cable.
(5) USB 3.0 ports (2) Connect an optional USB 3.0 device and provide
enhanced USB power performance.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(7) Audio-out (headphone) jack Connect optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury,
adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to a headphone
jack, the computer speakers are disabled.
18 Chapter 2 External component identification

Right side

Item Component Description
(1) Optical drive Reads and writes (select models only) to an optical disc.
(2) Optical drive light
(3) Optical drive eject button Releases the disc tray.
(4) Power light
(5) Hard drive light
(6) USB 3.0 port Connects an optional USB 3.0 device and provides
(7) USB 2.0 port Connects an optional USB device.
Green: The optical drive is being accessed.
Off: The optical drive is idle.
White: The computer is on.
Blinking white: The computer is in the Sleep state.
Off: The computer is off or in Hibernation.
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
NOTE: For information about HP 3D DriveGuard
Protection, see the HP Notebook Reference Guide.
enhanced USB power performance.
NOTE: For details about different types of USB ports,
see the HP Notebook Reference Guide.
NOTE: For details about different types of USB ports,
see the HP Notebook Reference Guide.
(8) AC adapter light
White: The AC adapter is connected and the battery is charged.
Amber: The AC adapter is connected and the battery is charging.
Off: The computer is using DC power
Right side
19

Rear

Item Component Description
(9) Power connector Connects an AC adapter.
(10) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being mishandled or stolen.
Component Description
Vent Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
20 Chapter 2 External component identification

Bottom

Item Component Description
(1) Battery bay Holds the battery.
(2) Battery release latch Releases the battery from the battery bay and opens the
service cover.
(3) Vents (3) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(4) Integrated subwoofer Provides superior bass sound.
(5) Service cover The service cover provides access to the hard drive bay,
wireless compartment, and memory module compartment.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact customer support through Help and Support.
Bottom
21

3 Illustrated parts catalog

22 Chapter 3 Illustrated parts catalog
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