HP (Hewlett-Packard) dv5000 User Manual

Maintenance and Service Guide

HP Pavilion dv5000 Notebook PC

Document Part Number: 405501-002

June 2006

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. AMD, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion dv5000 Notebook PC Second Edition: June 2006 First Edition: January 2006 Document Part Number: 405501-002

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20

2Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–2

Selecting from the Security Menu . . . . . . . . . . . . . . 2–3

Selecting from the Diagnostics Menu. . . . . . . . . . . . 2–4

Selecting from the System Configuration Menu. . . . 2–5

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–6

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Subcomponents. . . . . . . . . . . . . 3–12

3.4 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.5 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.7 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–18

3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–20

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.7 Mini PCI Communications Module . . . . . . . . . . . . 5–14

5.8 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17

5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

5.11 Keyboard Frame . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.12 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.13 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41

5.16 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–49

5.17 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51

5.18 USB/Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . 5–59

5.19 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–61

5.20 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64

5.21 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–68

5.22 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–71

5.23 PC Card Assembly . . . . . . . . . . . . . . . . . . . . . . . . 5–73

5.24 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–76

Contents

Maintenance and Service Guide v

Contents

6 Specifications

A Screw Listing

B Software Update and Recovery

C Display Component Recycling

D Connector Pin Assignments

E Power Cord Set Requirements

Index

vi Maintenance and Service Guide

Product Description

The HP Pavilion dv5000 Notebook PC offers advanced modularity, Mobile AMD Sempron™ and AMD Turion™ 64 Mobile Technology processors, and extensive multimedia support.

HP Pavilion dv5000 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Features

Numerous references are made throughout this Maintenance and

✎

Service Guide to “full-featured” and “defeatured” computer models. A model is considered to be full-featured if it has 3 Universal Serial Bus ports and the following components:

■ PC Card slot

■ IEEE 1394 port

■ Digital Media Slot

A model is considered to be defeatured if it has only two Universal Serial Bus ports and none of the components listed above.

■ AMD Turion 64 ML-40 (2.2-GHz), ML-37 (2.0-GHz),

ML-34 (1.8-GHz), ML-32 (1.8-GHz) processors, all with 1-GB L2 cache, or Mobile AMD Sempron M3300 (2.0-GHz) or M3000 (1.8-GHz) processors, with 512-MB L2 cache

■ 15.4-inch, WXGA, TFT (1280 × 800) display with antiglare

or BrightView, varying by computer model

■ 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive,

varying by computer model

■ 256-MB DDR1 synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

■ Full-size Windows keyboard with embedded numeric keypad

1–2 Maintenance and Service Guide

Product Description

■ TouchPad pointing device, including dedicated vertical scroll

region

■ Integrated 10Base-T/100Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11a/b/g

WLAN device

■ Support for one Type I or Type II PC Card slot, with support

for both 32-bit (CardBus) and 16-bit PC Cards

■ Support for ExpressCard slot

■ External 65-watt AC adapter with 3-wire power cord

■ 12- or 6-cell Li-Ion battery

■ Stereo speakers

■ Volume up, volume mute, and volume down buttons

■ Support for the following optical drives:

❏ DVD±RW and CD-RW Double-Layer Combo Drive with

LightScribe

❏ DVD±RW and CD-RW Double-Layer Combo Drive

❏ DVD/CD-RW Super Multi Double-Layer Combo Drive

with LightScribe and Hitachi LG Data Storage

❏ DVD/CD-RW Double-Layer Combo Drive with

LightScribe

❏ DVD/CD-RW Combo Drive

Maintenance and Service Guide 1–3

Product Description

■ Connectors:

❏ Audio-in (microphone)

❏ Audio-out (headphone)

❏ Digital Media Slot (select models only)

❏ Expansion port 2

❏ ExpressCard slot

❏ External monitor

❏ IEEE 1394 (select models only)

❏ PC Card (select models only)

❏ Power

❏ RJ-11 (modem)

❏ RJ-45 (network)

❏ S-Video-out

❏ Universal Serial Bus (USB) v. 2.0 (2 or 3 ports, varying

by computer model)

1.2 Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more

information.) Remove the real-time clock (RTC) battery (refer to Section 5.8, “RTC Battery,” for more information.)

1–4 Maintenance and Service Guide

2. Wait approximately 5 minutes.

3. Replace the RTC battery and reassemble the computer.

4. Connect AC power to the computer. Do not reinsert any batteries at this time.

5. Turn on the computer.

All passwords and CMOS settings have been cleared.

1.3 Power Management

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

Product Description

■ Lid switch standby/resume

■ Power button

■ Advanced Configuration and Power Management (ACPM)

compliance

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

1–6 Maintenance and Service Guide

Product Description

Tabl e 1-1

Front Components

Item Component Function

1Power light ■ On: Computer is turned on.

■ Off: Computer is off or in hibernation.

■ Blinking: Computer is in standby.

2Battery light ■ On: A battery is charging or is close to

full charge capacity.

■ Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition.

■ Blinking: A battery that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking quickly.

3 Drive light On or blinking: The internal hard drive

or an optical drive is being accessed.

4 Speakers Produce stereo sound.

5 Display release latch Opens the computer.

Maintenance and Service Guide 1–7

Product Description

The external components on the right side of the computer are shown below and described in Table 1-2.

Right-Side Components

Tabl e 1-2

Right-Side Components

Item Component Function

1Audio-out

(headphone) jack

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

2 Audio-in (microphone)

jack

3 ExpressCard slot Supports an optional ExpressCard.

4 USB port (selected

models only)

5 Optical drive Supports an optical disc, such as a CD

6 RJ-11 (modem) jack Connects a modem cable (not included).

7 Power connector Connects the AC adapter cable.

1–8 Maintenance and Service Guide

Connects an optional stereo microphone.

Connects optional USB devices.

or DVD.

Product Description

The external components on the rear panel of the computer are shown below and described in Table 1-3.

Rear Panel Components

Tabl e 1-3

Rear Panel Components

Item Component Function

1 Wireless light On: One or more internal wireless devices

have been turned on.

To establish a wireless connection,

✎

a wireless network must already be set up.

2 Battery bay Holds a battery.

3 Vent Provides airflow to cool internal

components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

Maintenance and Service Guide 1–9

Product Description

The external components on the left side of the computer are shown below and described in Table 1-4.

Left-Side Components

Tabl e 1-4

Left-Side Components

Item Component Function

1 Security cable slot Attaches an optional security cable to the

computer.

The purpose of security solutions is

✎

to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.

2 Monitor port Connects an optional VGA monitor or

projector.

3 S-Video-out jack Connects the video function of an optional

S-Video device, such as a television, VCR, or video capture card.

4 RJ-45 (network) jack Connects a network cable (not included).

1–10 Maintenance and Service Guide

Tabl e 1-4

Product Description

Left-Side Components

Item Component Function

5 Expansion port 2 Connects the computer to an optional

docking device.

✎

6 USB ports (2) Connect optional USB devices.

7 1394 port (4-pin,

selected models only)

8 Digital Media Slot light

(selected models only)

9 Digital Media Slot

(selected models only)

10 PC Card slot (selected

models only)

11 PC Card eject button

(selected models only)

Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

On: An optional digital card is being accessed.

Supports the following optional digital cards: SD (Secure Digital) Memory Card, SD I/O Card, Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia.

Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card.

Ejects PC Cards from the PC Card slot.

(Continued)

The computer has only one expansion port. The term

describes the type of

port 2

expansion port.

expansion

Maintenance and Service Guide 1–11

Product Description

The standard keyboard components of the computer are shown below and described in Table 1-5.

Standard Keyboard Components

1–12 Maintenance and Service Guide

Product Description

Table 1-5

Standard Keyboard Components

Item Component Function

1 f1 to f12 keys (12) Perform system and application tasks.

When combined with fn, function keys perform additional tasks as hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 fn

4 Windows logo key Displays the Microsoft Windows Start

5Windows

6 Arrow keys Move the cursor around the screen.

7 Numeric keypad keys

8 num lock key Enables numeric lock, turns on the

key Combines with other keys to perform

system tasks as hotkeys. For example, pressing fn+f7 decreases screen brightness.

menu.

Displays a shortcut menu for items

applications key

(16)

beneath the pointer.

Can be used like the keys on an external numeric keypad.

embedded numeric keypad, and turns on the num lock light.

Maintenance and Service Guide 1–13

Product Description

The computer top components are shown below and described in Table 1-6.

Top Components

Table 1-6

Top Components

Item Component Function

1 Caps lock light On: Caps lock is enabled.

2Power light ■ On: The computer is on.

■ Blinking: The computer is in standby.

■ Off: The computer is off or in

hibernation.

1–14 Maintenance and Service Guide

Table 1-6

Product Description

Top Components

Item Component Function

2 Power button When the computer is

3 QuickLaunch buttons Launch default multimedia, digital imaging,

4 Wireless button Turns the wireless functionality on or off,

5 Wireless light On: One or more internal wireless devices

(Continued)

■ Off, press to turn on the computer.

■ On, press to enter hibernation.

■ In standby, briefly press to exit standby.

■ In hibernation, briefly press to exit

hibernation.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures cannot be used, press and hold the power button for at least 5 seconds to turn off the computer.

or music applications.

but does not create a wireless connection.

To establish a wireless connection,

✎

a wireless network must already be set up.

have been turned on.

To establish a wireless connection,

✎

a wireless network must already be set up.

6 Volume down button Decreases system volume.

7 Volume mute button Mutes or restores volume.

8 Volume up button Increases system volume.

9 Num lock light On: Num lock is enabled.

Maintenance and Service Guide 1–15

Product Description

The computer TouchPad components are shown below and described in Table 1-7.

TouchPad Components

1–16 Maintenance and Service Guide

Product Description

Table 1-7

TouchPad Components

Item Component Function

1 TouchPad Moves the pointer and selects or activates

items on the screen. Can be set to perform other mouse functions, such as scrolling, selecting, and double-clicking.

2 Left and right TouchPad

buttons

3 TouchPad vertical scroll

zone

Function like the left and right buttons on an external mouse.

Scrolls up or down.

Maintenance and Service Guide 1–17

Product Description

The external components on the bottom of the computer are shown below and described in Table 1-8.

Bottom Components

Table 1 - 8

Bottom Components

Item Component Function

1 Optical drive Supports an optical disc, such as a

CD or DV D.

2 Labels area Contains the serial number and other

information labels.

3 Battery release latch Releases a battery from the battery bay.

4 Battery bay Holds a battery.

1–18 Maintenance and Service Guide

Table 1 - 8

Product Description

Bottom Components

Item Component Function

5 Vents (2) Provide airflow to cool internal

6 Memory/Mini PCI module

compartment cover

(Continued)

components.

To prevent overheating, do not

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

■ Contains 2 memory module slots that support replaceable memory modules. The number of preinstalled memory modules varies by computer model.

■ Holds an optional wireless LAN device (select models only).

To prevent an unresponsive

system and the display of a warning message, install only a Mini PCI device authorized for use in your computer by the governmental agency that regulates wireless devices in your country. If you install an unauthorized device and then receive a warning message, remove the device to restore computer functionality. Then contact Customer Care.

7 Hard drive bay Holds the internal hard drive.

Maintenance and Service Guide 1–19

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ Mobile AMD Sempron and AMD Turion 64 processors

■ Audio

■ Digital media card

■ Display

■ ExpressCard

■ Hard drive

■ Keyboard

■ Memory module

■ Mini PCI communications devices

■ PC Card

■ To uc hP ad

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

1–20 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup

Computer Setup is a system information and customization utility that can be used even when the operating system is not working or will not load. This utility includes settings that are not available in Windows.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, Diagnostics, or System Configuration menus:

1. Turn on or restart the computer. Press f10 while the = ROM-Based Setup message is displayed in

F10

lower-left corner of the screen.

the

❏ To change the language, use the cursor control keys

navigate to the System Configuration menu.

❏ To view navigation information, press f1.

❏ To return to the Computer Setup menu, press esc.

Maintenance and Service Guide 2–1

Troubleshooting

2. Select the File, Security, Diagnostics, or

System

Configuration menu.

3. To close Computer Setup and restart the computer:

❏ Select File > Save changes and exit, and then press enter.

– or –

❏ Select File > Ignore changes and exit, and then

enter.

press

– or –

❏ Select File > Restore defaults, and then press enter.

4. When you are prompted to confirm your action, press f10.

Selecting from the File Menu

Table 2 - 1

File Menu

Select To Do This

System Information ■ View identification information about the

computer, processor, memory and cache size, and system ROM.

■ View BIOS revision, keyboard controller version, and battery pack serial number information.

2–2 Maintenance and Service Guide

Selecting from the Security Menu

Table 2 - 2

Troubleshooting

Security Menu

Select To Do This

Setup Password Enter, change, or delete an Setup password.

Power-On Password Enter, change, or delete a power-on password.

Password Options (Password options can

selected only when

power-on password

been set.)

has

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

Smart Card Security Enable/disable smart card power-on support.

TPM Embedded Security Enable/disable:

System IDs Establish:

Disk Sanitizer Establish fast, optimum, or custom settings for

Enable/disable:

■ Stringent security.

■ Requirement of password on restart.

user or master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the computer.

A setup password must be established to

✎

use this feature.

■ Embedded security device state.

■ Power-on authentication support.

■ Automatic DriveLock support.

■ Notebook asset tracking number.

■ Notebook ownership tags.

disk sanitizing.

*Not applicable to SuperDisk LS-120 drives.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Diagnostics Menu

Table 2 - 3

Diagnostics Menu

Select To Do This

HDD Self-Test Options Run a quick comprehensive self test on hard

drives in the system that support the test features.

Memory Check Run a quick comprehensive test on system

memory on the following categories:

■ Walking 0s

■ Walking 1s

■ High Address line testing

■ Alternate Pattern testing

2–4 Maintenance and Service Guide

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