Maintenance and Service
Guide
HP Pavilion dv5000 Notebook PC
Document Part Number: 405501-002
June 2006
This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.
© Copyright 2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. AMD, Sempron, Turion, and combinations thereof, are
trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-Packard Company under
license. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion dv5000 Notebook PC
Second Edition: June 2006
First Edition: January 2006
Document Part Number: 405501-002
Contents
1 Product Description
1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4
1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20
2Troubleshooting
2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–1
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–2
Selecting from the Security Menu . . . . . . . . . . . . . . 2–3
Selecting from the Diagnostics Menu. . . . . . . . . . . . 2–4
Selecting from the System Configuration Menu. . . . 2–5
2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–6
Maintenance and Service Guide iii
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Display Assembly Subcomponents. . . . . . . . . . . . . 3–12
3.4 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
3.5 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16
3.7 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–18
3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–20
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7
iv Maintenance and Service Guide
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4
5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11
5.7 Mini PCI Communications Module . . . . . . . . . . . . 5–14
5.8 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16
5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–17
5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20
5.11 Keyboard Frame . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.12 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26
5.13 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28
5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–41
5.16 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–49
5.17 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51
5.18 USB/Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . 5–59
5.19 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–61
5.20 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64
5.21 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–68
5.22 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–71
5.23 PC Card Assembly . . . . . . . . . . . . . . . . . . . . . . . . 5–73
5.24 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–76
Contents
Maintenance and Service Guide v
Contents
6 Specifications
A Screw Listing
B Software Update and Recovery
C Display Component Recycling
D Connector Pin Assignments
E Power Cord Set Requirements
Index
vi Maintenance and Service Guide
Product Description
The HP Pavilion dv5000 Notebook PC offers advanced
modularity, Mobile AMD Sempron™ and AMD Turion™ 64
Mobile Technology processors, and extensive multimedia
support.
1
HP Pavilion dv5000 Notebook PC
Maintenance and Service Guide 1–1
Product Description
1.1 Features
Numerous references are made throughout this Maintenance and
✎
Service Guide to “full-featured” and “defeatured” computer
models. A model is considered to be full-featured if it has 3
Universal Serial Bus ports and the following components:
■ PC Card slot
■ IEEE 1394 port
■ Digital Media Slot
A model is considered to be defeatured if it has only two
Universal Serial Bus ports and none of the components listed
above.
■ AMD Turion 64 ML-40 (2.2-GHz), ML-37 (2.0-GHz),
ML-34 (1.8-GHz), ML-32 (1.8-GHz) processors, all with
1-GB L2 cache, or Mobile AMD Sempron M3300 (2.0-GHz)
or M3000 (1.8-GHz) processors, with 512-MB L2 cache
■ 15.4-inch, WXGA, TFT (1280 × 800) display with antiglare
or BrightView, varying by computer model
■ 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive,
varying by computer model
■ 256-MB DDR1 synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
■ Microsoft® Windows® XP Home Edition or Windows XP
Professional, varying by computer model
■ Full-size Windows keyboard with embedded numeric keypad
1–2 Maintenance and Service Guide
Product Description
■ TouchPad pointing device, including dedicated vertical scroll
region
■ Integrated 10Base-T/100Base-TX Ethernet local area
network (LAN) network interface card (NIC) with RJ-45 jack
■ Integrated high-speed 56K modem with RJ-11 jack
■ Integrated wireless support for Mini PCI IEEE 802.11a/b/g
WLAN device
■ Support for one Type I or Type II PC Card slot, with support
for both 32-bit (CardBus) and 16-bit PC Cards
■ Support for ExpressCard slot
■ External 65-watt AC adapter with 3-wire power cord
■ 12- or 6-cell Li-Ion battery
■ Stereo speakers
■ Volume up, volume mute, and volume down buttons
■ Support for the following optical drives:
❏ DVD±RW and CD-RW Double-Layer Combo Drive with
LightScribe
❏ DVD±RW and CD-RW Double-Layer Combo Drive
❏ DVD/CD-RW Super Multi Double-Layer Combo Drive
with LightScribe and Hitachi LG Data Storage
❏ DVD/CD-RW Double-Layer Combo Drive with
LightScribe
❏ DVD/CD-RW Combo Drive
Maintenance and Service Guide 1–3
Product Description
■ Connectors:
❏ Audio-in (microphone)
❏ Audio-out (headphone)
❏ Digital Media Slot (select models only)
❏ Expansion port 2
❏ ExpressCard slot
❏ External monitor
❏ IEEE 1394 (select models only)
❏ PC Card (select models only)
❏ Power
❏ RJ-11 (modem)
❏ RJ-45 (network)
❏ S-Video-out
❏ Universal Serial Bus (USB) v. 2.0 (2 or 3 ports, varying
by computer model)
1.2 Resetting the Computer
If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the computer for disassembly (refer to Section 5.3,
“Preparing the Computer for Disassembly,” for more
information.) Remove the real-time clock (RTC) battery
(refer to Section 5.8, “RTC Battery,” for more information.)
1–4 Maintenance and Service Guide
2. Wait approximately 5 minutes.
3. Replace the RTC battery and reassemble the computer.
4. Connect AC power to the computer. Do not reinsert any
batteries at this time.
5. Turn on the computer.
All passwords and CMOS settings have been cleared.
1.3 Power Management
The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting the level of performance
■ Battery calibration
Product Description
■ Lid switch standby/resume
■ Power button
■ Advanced Configuration and Power Management (ACPM)
compliance
Maintenance and Service Guide 1–5
Product Description
1.4 External Components
The external components on the front of the computer are shown
below and described in Table 1-1.
Front Components
1–6 Maintenance and Service Guide
Product Description
Tabl e 1-1
Front Components
Item Component Function
1Power light ■ On: Computer is turned on.
■ Off: Computer is off or in hibernation.
■ Blinking: Computer is in standby.
2Battery light ■ On: A battery is charging or is close to
full charge capacity.
■ Off: If the computer is plugged into an
external power source, the light is turned
off when all batteries in the computer are
fully charged. If the computer is not
plugged into an external power source,
the light stays off until the battery
reaches a low-battery condition.
■ Blinking: A battery that is the only
available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition,
the battery light begins blinking quickly.
3 Drive light On or blinking: The internal hard drive
or an optical drive is being accessed.
4 Speakers Produce stereo sound.
5 Display release latch Opens the computer.
Maintenance and Service Guide 1–7
Product Description
The external components on the right side of the computer are
shown below and described in Table 1-2.
Right-Side Components
Tabl e 1-2
Right-Side Components
Item Component Function
1Audio-out
(headphone) jack
Connects an optional headphone or
powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.
2 Audio-in (microphone)
jack
3 ExpressCard slot Supports an optional ExpressCard.
4 USB port (selected
models only)
5 Optical drive Supports an optical disc, such as a CD
6 RJ-11 (modem) jack Connects a modem cable (not included).
7 Power connector Connects the AC adapter cable.
1–8 Maintenance and Service Guide
Connects an optional stereo microphone.
Connects optional USB devices.
or DVD.
Product Description
The external components on the rear panel of the computer are
shown below and described in Table 1-3.
Rear Panel Components
Tabl e 1-3
Rear Panel Components
Item Component Function
1 Wireless light On: One or more internal wireless devices
have been turned on.
To establish a wireless connection,
✎
a wireless network must already be
set up.
2 Battery bay Holds a battery.
3 Vent Provides airflow to cool internal
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows or thick rugs
or clothing, to block airflow.
Maintenance and Service Guide 1–9
Product Description
The external components on the left side of the computer are
shown below and described in Table 1-4.
Left-Side Components
Tabl e 1-4
Left-Side Components
Item Component Function
1 Security cable slot Attaches an optional security cable to the
computer.
The purpose of security solutions is
✎
to act as a deterrent. These solutions
do not prevent the product from
being mishandled or stolen.
2 Monitor port Connects an optional VGA monitor or
projector.
3 S-Video-out jack Connects the video function of an optional
S-Video device, such as a television, VCR,
or video capture card.
4 RJ-45 (network) jack Connects a network cable (not included).
1–10 Maintenance and Service Guide
Tabl e 1-4
Product Description
Left-Side Components
Item Component Function
5 Expansion port 2 Connects the computer to an optional
docking device.
✎
6 USB ports (2) Connect optional USB devices.
7 1394 port (4-pin,
selected models only)
8 Digital Media Slot light
(selected models only)
9 Digital Media Slot
(selected models only)
10 PC Card slot (selected
models only)
11 PC Card eject button
(selected models only)
Connects an optional 1394a device such
as a scanner, a digital camera, or a digital
camcorder.
On: An optional digital card is being
accessed.
Supports the following optional digital
cards: SD (Secure Digital) Memory Card,
SD I/O Card, Memory Stick, Memory Stick
Pro, MultiMediaCard, xD-Picture Card, and
SmartMedia.
Supports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
Ejects PC Cards from the PC Card slot.
(Continued)
The computer has only one
expansion port. The term
describes the type of
port 2
expansion port.
expansion
Maintenance and Service Guide 1–11
Product Description
The standard keyboard components of the computer are shown
below and described in Table 1-5.
Standard Keyboard Components
1–12 Maintenance and Service Guide
Product Description
Table 1-5
Standard Keyboard Components
Item Component Function
1 f1 to f12 keys (12) Perform system and application tasks.
When combined with fn, function keys
perform additional tasks as hotkeys.
2 caps lock key Enables caps lock and turns on the caps
lock light.
3 fn
4 Windows logo key Displays the Microsoft Windows Start
5Windows
6 Arrow keys Move the cursor around the screen.
7 Numeric keypad keys
8 num lock key Enables numeric lock, turns on the
key Combines with other keys to perform
system tasks as hotkeys. For example,
pressing fn+f7 decreases screen
brightness.
menu.
Displays a shortcut menu for items
applications key
(16)
beneath the pointer.
Can be used like the keys on an external
numeric keypad.
embedded numeric keypad, and turns
on the num lock light.
Maintenance and Service Guide 1–13
Product Description
The computer top components are shown below and described
in Table 1-6.
Top Components
Table 1-6
Top Components
Item Component Function
1 Caps lock light On: Caps lock is enabled.
2Power light ■ On: The computer is on.
■ Blinking: The computer is in standby.
■ Off: The computer is off or in
hibernation.
1–14 Maintenance and Service Guide
Table 1-6
Product Description
Top Components
Item Component Function
2 Power button When the computer is
3 QuickLaunch buttons Launch default multimedia, digital imaging,
4 Wireless button Turns the wireless functionality on or off,
5 Wireless light On: One or more internal wireless devices
(Continued)
■ Off, press to turn on the computer.
■ On, press to enter hibernation.
■ In standby, briefly press to exit standby.
■ In hibernation, briefly press to exit
hibernation.
If the computer has stopped responding
and Microsoft® Windows® shutdown
procedures cannot be used, press and
hold the power button for at least
5 seconds to turn off the computer.
or music applications.
but does not create a wireless connection.
To establish a wireless connection,
✎
a wireless network must already be
set up.
have been turned on.
To establish a wireless connection,
✎
a wireless network must already be
set up.
6 Volume down button Decreases system volume.
7 Volume mute button Mutes or restores volume.
8 Volume up button Increases system volume.
9 Num lock light On: Num lock is enabled.
Maintenance and Service Guide 1–15
Product Description
The computer TouchPad components are shown below and
described in Table 1-7.
TouchPad Components
1–16 Maintenance and Service Guide
Product Description
Table 1-7
TouchPad Components
Item Component Function
1 TouchPad Moves the pointer and selects or activates
items on the screen. Can be set to perform
other mouse functions, such as scrolling,
selecting, and double-clicking.
2 Left and right TouchPad
buttons
3 TouchPad vertical scroll
zone
Function like the left and right buttons
on an external mouse.
Scrolls up or down.
Maintenance and Service Guide 1–17
Product Description
The external components on the bottom of the computer are
shown below and described in Table 1-8.
Bottom Components
Table 1 - 8
Bottom Components
Item Component Function
1 Optical drive Supports an optical disc, such as a
CD or DV D.
2 Labels area Contains the serial number and other
information labels.
3 Battery release latch Releases a battery from the battery bay.
4 Battery bay Holds a battery.
1–18 Maintenance and Service Guide
Table 1 - 8
Product Description
Bottom Components
Item Component Function
5 Vents (2) Provide airflow to cool internal
6 Memory/Mini PCI module
compartment cover
(Continued)
components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows
or thick rugs or clothing, to block
airflow.
■ Contains 2 memory module slots that
support replaceable memory
modules. The number of preinstalled
memory modules varies by computer
model.
■ Holds an optional wireless LAN
device (select models only).
To prevent an unresponsive
Ä
system and the display of a
warning message, install only a
Mini PCI device authorized for
use in your computer by the
governmental agency that
regulates wireless devices in
your country. If you install an
unauthorized device and then
receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care.
7 Hard drive bay Holds the internal hard drive.
Maintenance and Service Guide 1–19
Product Description
1.5 Design Overview
This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Mobile AMD Sempron and AMD Turion 64 processors
■ Audio
■ Digital media card
■ Display
■ ExpressCard
■ Hard drive
■ Keyboard
■ Memory module
■ Mini PCI communications devices
■ PC Card
■ To uc hP ad
CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the computer.
The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software. Exhaust air is
displaced through the ventilation grill located on the left side of
the computer.
1–20 Maintenance and Service Guide
Troubleshooting
WARNING: Only authorized technicians trained by HP should repair
Å
this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup
Computer Setup is a system information and customization utility
that can be used even when the operating system is not working
or will not load. This utility includes settings that are not
available in Windows.
2
Using Computer Setup
Information and settings in Computer Setup are accessed from
the File, Security, Diagnostics, or System Configuration menus:
1. Turn on or restart the computer. Press f10 while the
= ROM-Based Setup message is displayed in
F10
lower-left corner of the screen.
the
❏ To change the language, use the cursor control keys
navigate to the System Configuration menu.
to
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
Maintenance and Service Guide 2–1
Troubleshooting
2. Select the File, Security, Diagnostics, or
System
Configuration menu.
3. To close Computer Setup and restart the computer:
❏ Select File > Save changes and exit, and then press enter.
– or –
❏ Select File > Ignore changes and exit, and then
enter.
press
– or –
❏ Select File > Restore defaults, and then press enter.
4. When you are prompted to confirm your action, press f10.
Selecting from the File Menu
Table 2 - 1
File Menu
Select To Do This
System Information ■ View identification information about the
computer, processor, memory and cache size,
and system ROM.
■ View BIOS revision, keyboard controller
version, and battery pack serial number
information.
2–2 Maintenance and Service Guide
Selecting from the Security Menu
Table 2 - 2
Troubleshooting
Security Menu
Select To Do This
Setup Password Enter, change, or delete an Setup password.
Power-On Password Enter, change, or delete a power-on password.
Password Options
(Password options can
selected only when
be
power-on password
a
been set.)
has
DriveLock Passwords Enable/disable DriveLock; change a DriveLock
Smart Card Security Enable/disable smart card power-on support.
TPM Embedded Security Enable/disable:
System IDs Establish:
Disk Sanitizer Establish fast, optimum, or custom settings for
Enable/disable:
■ Stringent security.
■ Requirement of password on restart.
user or master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the computer.
A setup password must be established to
✎
use this feature.
■ Embedded security device state.
■ Power-on authentication support.
■ Automatic DriveLock support.
■ Notebook asset tracking number.
■ Notebook ownership tags.
disk sanitizing.
*Not applicable to SuperDisk LS-120 drives.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Diagnostics Menu
Table 2 - 3
Diagnostics Menu
Select To Do This
HDD Self-Test Options Run a quick comprehensive self test on hard
drives in the system that support the test features.
Memory Check Run a quick comprehensive test on system
memory on the following categories:
■ Walking 0s
■ Walking 1s
■ High Address line testing
■ Alternate Pattern testing
2–4 Maintenance and Service Guide
Troubleshooting
Selecting from the System Configuration Menu
Table 2 - 4
System Configuration Menu
Select To Do This
Language Change the Computer Setup language.
Boot Options Enable/disable MultiBoot, which sets a startup
sequence that can include most bootable devices
and media in the system.
Device Configurations Enable/disable:
■ Swap Fn/Ctrl keys.
■ USB legacy support.
■ BIOS DMA data transfers.
■ Fan Always on while on AC Power.
■ Data Execution Prevention.
■ LAN Power save.
Built-In Device Options Enable/disable:
■ Embedded WLAN Device Radio.
■ Embedded Bluetooth Device Radio.
■ LAN/WLAN Switching.
■ Wake on LAN from Off.
Port Options Enable/disable:
■ USB Port.
■ 1394 Port.
■ CardBus Slot.
Maintenance and Service Guide 2–5
Troubleshooting
2.2 Troubleshooting Flowcharts
Tabl e 2-5
Troubleshooting Flowcharts Overview
Flowchart Description
2.1 “Flowchart 2.1—Initial Troubleshooting”
2.2 “Flowchart 2.2—No Power, Part 1”
2.3 “Flowchart 2.3—No Power, Part 2”
2.4 “Flowchart 2.4—No Power, Part 3”
2.5 “Flowchart 2.5—No Power, Part 4”
2.6 “Flowchart 2.6—No Video, Part 1”
2.7 “Flowchart 2.7—No Video, Part 2”
2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”
2.9 “Flowchart 2.9—No Operating System (OS) Loading”
2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”
2.14 “Flowchart 2.14—No OS Loading, Optical Drive”
2.15 “Flowchart 2.15—No Audio, Part 1”
2.16 “Flowchart 2.16—No Audio, Part 2”
2.17 “Flowchart 2.17—Nonfunctioning Device”
2.18 “Flowchart 2.18—Nonfunctioning Keyboard”
2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”
2.20 “Flowchart 2.20—No Network/Modem Connection”
2–6 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Go to
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
“Flowchart
2.2—No Power,
Par t 1.”
Check
LED board,
speaker
connections.
Go to
“Flowchart
2.6—No Video,
Part 1.”
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Par t 1.”
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
“Flowchart
2.17—Nonfunctioning Device.”
Go to
“Flowchart
2.18—Nonfunc-
tioning Keyboard”
or “Flowchart
2.19—Nonfunctioning Pointing
Device.”
Go to
“Flowchart
2.20—No
Network/Modem
Connection.”
Maintenance and Service Guide 2–7
Troubleshooting
N
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
docking device
(if applicable).
Y
Y
Power up
on battery
power?
Power up
on AC
power?
N
Reset
power.*
Power up
on battery
power?
Y
N
Reset
power.*
Power up
on AC power?
Y
N
Go to
“Flowchart
2.3—No Power,
Par t 2.”
N
Go to
“Flowchart
2.4—No Power,
Part 3.”
Y
Power up in
docking
device?
1. Reset the power cables in the docking device
and at the AC outlet.
2. Be sure the AC power source is active.
3. Be sure that the power strip is working.
Done
YN
Done
Power up
in docking
device?
*NOTES
1. On select computer models, there is a
separate reset button.
2. On select computer models, the computer
can be reset using the standby switch and
either the lid switch or the main power
switch.
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
2–8 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
N
Continued from
“Flowchart
2.2—No Power,
Par t 1.”
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
Check battery pack
by
recharging it,
moving it to
another computer,
Done
N
Power on?
Replace
power supply
(if applicable).
Y
N
Go to
Done
Power on?
“Flowchart
2.4—No Power,
Part 3.”
Y
Done
Maintenance and Service Guide 2–9
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
“Flowchart
2.3—No Power,
Part 2.”
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in computer and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
External
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Go to
“Flowchart
2.5—No Power,
Part 4.”
Replace external
AC adapter.
N
Power on?
Y
Y
Done
Done
N
2–10 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
“Flowchart
2.4—No Power,
Par t 3.”
Open
computer.
Troubleshooting
N
Y
Loose or
damaged
parts?
Close
computer and
retest.
Power on?
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
Replace the following items (if applicable). Check
computer operation after each replacement:
N
1. Internal DC-DC converter*
2. Internal AC adapter
3. Processor board*
4. System board*
*NOTE: Replace these items as a set to prevent
shorting out among components.
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Docking Device
Stand-alone
or docking
device?
Go to
“Flowchart
2.7—No Video,
Part 2.”
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between computer and computer display (if applicable)
2. Display
3. System board
Try
another
display.
Internal and
external
video OK?
Y
Y
N
Replace
system
board.
YY
Done
Done
2–12 Maintenance and Service Guide
Flowchart 2.7—No Video, Part 2
Continued from
“Flowchart
2.6—No Video,
Part 1.”
Remove
computer from
docking device,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Video OK?
Y
Check that computer is properly
seated in docking device, for
bent pins on cable, and for
monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Go to “A” in
“Flowchart
2.6—No Video,
Part 1.”
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
“Flowchart
2.8—Nonfunctioning
Docking Device (if
applicable).”
Y
Done
Y
Done
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)
Nonfunctioning
docking device.
Reset power cord in
docking device and
power outlet.
Check voltage
setting on docking
device.
Reset monitor
cable connector at
docking device.
Y
Docking
device
operating?
Done
N
Replace docking
device.
2–14 Maintenance and Service Guide
Reinstall
computer into
docking device.
Docking
device
operating?
N
Test replacement
docking device with
new computer.
Y
Done
Troubleshooting
Flowchart 2.9—No Operating System (OS)
Loading
No OS
loading.*
Reset power
cord in docking
device and
power outlet.
No OS loading from hard drive,
“Flowchart 2.10—No OS Loading,
go to
go to
Hard Drive, Part 1.”
No OS loading from diskette drive,
“Flowchart 2.13—No OS Loading,
Diskette Drive.”
No OS loading from CD-ROM or DVD-ROM
drive, go to
“Flowchart 2.20—No Network/Modem
go to
*NOTE: Before beginning troubleshooting, always
check cable connections, cable ends, and drives
for bent or damaged pins.
“Flowchart 2.14—No OS
Loading, Optical Drive.”
No OS loading from network,
Connection.”
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive,
Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Boot
from
hard drive?
Y
Done
Y
Go to
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
Y
Done
N
N
Boot
from
diskette?
Y
N
Change boot
priority through
the Setup Utility
and reboot.
Go to
“Flowchart
2.13—No OS
Loading,
Diskette Drive.”
N
Boot
from
hard drive?
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Y
2–16 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive,
Part 2
Continued from
“Flowchart
2.10—No OS
Loading,
Hard Drive, Part 1.”
CD or
diskette in
drive?
Y
Remove
diskette and
reboot.
N
1. Replace
2. Replace system
hard drive.
board.
N
Reseat
hard drive.
Hard drive
accessible?
Run FDISK.
Y
Done
N
from diskette
Y
Boot
from
hard drive?
Boot
drive?
Y
N
Diskette Drive.”
Done
Go to
“Flowchart
2.13—No OS
Loading,
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
N
Create partition,
and then format
hard drive to
bootable
C:\ prompt.
N
Format hard drive
and bring to
a bootable
C:\ prompt.
N
Y
Computer
booted?
Load OS using
Operating System
disc (if applicable).
Y
Hard drive
accessible?
Done
N
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Maintenance and Service Guide 2–17
Go to
“Flowchart
2.12—No OS
Loading,
Hard Drive, Part 3.”
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive,
Part 3
Continued from
“Flowchart
2.11—No OS
Loading,
Hard Drive, Part 2.”
N
System
files on hard
drive?
Y
Install OS
and reboot.
Virus
on
hard drive?
N
Run SCANDISK and
check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Y
OS
Clean virus.
loading from
hard drive?
Y
Done
N
Y
Diagnostics
on diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–18 Maintenance and Service Guide
Troubleshooting
N
N
Flowchart 2.13—No OS Loading, Diskette Drive
Y
OS not loading
from
diskette drive.
Reseat
diskette drive.
OS
loading?
Done
N
Nonsystem
disk message?
Y
Bootable
diskette
in drive?
N
Install bootable
diskette and
reboot computer.
Y
N
Boot
from another
device?
Y
Go to
“Flowchart
2.17—Nonfunctioning Device.”
N
Diskette
drive enabled
in the Setup
Utility?
Enable drive
and cold boot
computer.
Y
Y
Reset the computer.
Is diskette
drive boot
order
correct?
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
Check diskette
for system files.
Try d iff ere nt
diskette.
Nonsystem
disk error?
N
loading?
N
OS
Y
1. Replace diskette
2. Replace system
Y
drive.
board.
Done
Change boot
priority using
the Setup Utility.
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Maintenance and Service Guide 2–19
Troubleshooting
Flowchart 2.14—No OS Loading, Optical Drive
loading from
CD-ROM or
DVD-ROM drive.
Boots from
CD or DVD?
N
Reseat
No OS
drive.
N
bootable disc.
Disc
in drive?
Install
Y
Bootable
disc in
drive?
Y
Try another
bootable disc.
N
Install bootable
disc and
reboot
computer.
Y
Done
Y
Boots from
CD or DVD?
Done
N
Y
Booting
from another
device?
N
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
Reset the computer.
Booting
correct?
N
Correct boot
order using
the Setup Utility.
order
Y
Refer to
Section 1.2,
“Resetting the
Computer,”
instructions.
for
2.17—Nonfunctioning
Go to
“Flowchart
Device.”
2–20 Maintenance and Service Guide
Flowchart 2.15—No Audio, Part 1
N
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Y
Computer in
docking device
(if applicable)?
Y
Undock
Internal
audio?
N
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Y
Go to
“Flowchart
2.16—No Audio,
Par t 2.”
Replace
the
docking device.
Y
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Audio? Done
N
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
“Flowchart
2.15—No Audio,
Part 1.”
N
Audio
driver in OS
configured?
Y
N
Correct
drivers for
application?
Y
Connect to
external
speaker.
Reload
audio drivers.
Load drivers and
set configuration
in OS.
Replace audio
board and
Audio?
YN
speaker
connections
in computer
(if applicable).
Audio? Done
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.
YN
2–22 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins or
Clear
CMOS.
Reattach device.
Close computer,
plug in power,
and reboot.
other damage.
Any physical
device detected?
N
Replace hard drive.
Y
Operating System
Troubleshooting
Fix or
replace
broken item.
Go to
“Flowchart
2.9—No
(OS) Loading.”
N
Device
boots
properly?
Y
Done
Replace NIC.
If integrated NIC,
replace system
board.
Y
Replace diskette
drive.
Maintenance and Service Guide 2–23
Device
boots
properly?
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect computer
to good external
keyboard.
N
Y
Reseat internal
connector
(if applicable).
Y
External
device
works?
keyboard
Replace
system
board.
N
OK?
Replace internal
keyboard or
cable.
Y
Done Done
OK?
N
Replace
system
board.
2–24 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing
Device
Pointing device
not operating
properly.
Connect computer
to good external
pointing device.
N
External
device
works?
Y
Reseat internal
pointing device
connector
(if applicable).
Replace
system
board.
N
OK?
Replace internal
pointing device
or cable.
Y
Y
Done Done
OK?
N
Replace
system
board.
Maintenance and Service Guide 2–25
Troubleshooting
Flowchart 2.20—No Network/Modem
Connection
No network
or modem
connection.
N
Network
or modem jack
active?
Y
Digital
line?
N
Replace jack
or have jack
activated.
Y
Connect
to nondigital
line.
Y
Done
Y
Disconnect all
the computer
NIC/modem
configured
in OS?
power from
and open.
N
Reload
drivers and
reconfigure.
OK?
N
Replace the
NIC/modem
(if applicable).
Y
Reseat NIC/modem
(if applicable).
OK? Done
N
Replace
system
board.
2–26 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.
3
Serial Number Location
Maintenance and Service Guide 3–1
Illustrated Parts Catalog
3.2 Computer Major Components
Computer Major Components
3–2 Maintenance and Service Guide
Illustrated Parts Catalog
Table 3 - 1
Spare Parts: Computer Major Components
Spare Part
Item Description
1 Display assemblies (include display cable, wireless antenna boards,
and antenna cables)
Number
15.4-inch, WXGA with BrightView
15.4-inch, WXGA antiglare
Refer to Section 3.3, “Display Assembly Subcomponents,” for
✎
display assembly internal component spare part number
information.
2 Switch cover
For use with full-featured models
For use with defeatured models
3 Keyboard frame 407786-001
4 LED board (includes LED board cable) 417023-001
5 Keyboards
Belgium
Denmark
France
French Canada
Germany
Greece
International
Israel
Italy
Latin America
6 Top cover (includes TouchPad)
TouchPad bracket (not illustrated)
407857-A41
407857-081
407857-051
407857-121
407857-041
407857-151
407857-B31
407857-BB1
407857-061
407857-161
Norway
Portugal
Saudi Arabia
Spain
Sweden/Finland
Switzerland
Tu r ke y
The United
Kingdom
The United
States
407841-001
407839-001
407825-001
407826-001
407857-091
407857-131
407857-171
407857-071
407587-B71
407857-111
407857-141
407857-031
407857-001
407822-001
407811-001
Maintenance and Service Guide 3–3
Illustrated Parts Catalog
Computer Major Components
3–4 Maintenance and Service Guide
Table 3 - 1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
Cable Kit 407774-001
Includes:
7a
7b
7c
7d
7e
8 Optical drives
TouchPad cable
USB/audio board cable
Bluetooth module cable
Power connector and cable
The power connector cable is also available using spare part
✎
number 415495-001.
Modem connector and cable
DVD±RW and CD-RW Double-Layer Combo Drive
with LightScribe
DVD/CD-RW Double-Layer Combo Drive with
LightScribe
DVD/CD-RW Combo Drive
DVD/CD-RW Super Multi Double-Layer Combo Drive
with LightScribe and Hitachi LG Data Storage
DVD±RW and CD-RW Double-Layer Combo Drive
DVD±RW and CD-RW Double-Layer Combo Drive
with LightScribe
(Continued)
Spare Part
Number
403806-001
407855-001
407854-001
417698-001
430856-001
430857-001
9 PC Card assembly 407829-001
10 ExpressCard assembly 407809-001
Maintenance and Service Guide 3–5
Illustrated Parts Catalog
Computer Major Components
3–6 Maintenance and Service Guide
Table 3 - 1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
11 Plastics Kit 407778-001
Includes:
11a
11b
11c
11d
12a
12b
12c
12d
13 USB/audio board (includes USB/audio board cable)
ExpressCard slot bezel
PC Card slot bezel
Hard drive cover (includes 2 captive screws secured by C-clips)
The hard drive cover is also available using spare part number
✎
419328-001.
Memory/Mini PCI module compartment cover (includes 2 captive
screws secured by C-clips)
Computer feet (8, not illustrated)
Bracket Kit 407820-001
Includes:
ExpressCard bracket
Expansion port 2 bracket
Display hinge support bracket
Memory shield
For use with full-featured models
For use with defeatured models
(Continued)
Spare Part
Number
417025-001
417026-001
14 System board
For use with full-featured models
For use with defeatured models
15 Bluetooth® module (includes Bluetooth module cable) 397922-001
16 Heat sink (includes thermal paste)
Thermal paste
17 Fan assembly 407807-001
Maintenance and Service Guide 3–7
417021-001
417022-001
403827-001
407817-001
Illustrated Parts Catalog
Computer Major Components
3–8 Maintenance and Service Guide
Table 3 - 1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
18 Processors (include thermal paste)
AMD Turion 64 ML-40 (2.2-GHz)
AMD Turion 64 ML-40 (2.2-GHz)
AMD Turion 64 ML-37 (2.0-GHz)
AMD Turion 64 ML-34 (1.8-GHz)
AMD Turion 64 ML-32 (1.8-GHz)
Mobile AMD Sempron M3300 (2.0-GHz)
Mobile AMD Sempron M3100 (1.8-GHz)
Mobile AMD Sempron M3000 (1.8-GHz)
19 Speakers 407784-001
20 Base enclosure
For use with full-featured models
For use with defeatured models
21 RTC battery (includes 2-sided tape) 407816-001
22 Batteries
12-cell, 8.8-Amp hour
6-cell, 4.0-Amp hour
(Continued)
Spare Part
Number
430499-001
393579-001
393578-001
407836-001
395744-001
407837-001
430855-001
407838-001
407813-001
407814-001
407835-001
407834-001
Maintenance and Service Guide 3–9
Illustrated Parts Catalog
Computer Major Components
3–10 Maintenance and Service Guide
Table 3 - 1
Illustrated Parts Catalog
Spare Parts: Computer Major Components
Item Description
23 Hard drives (include frame)
5400-rpm, 80-GB 418584-001 4200-rpm, 120-GB
4200-rpm, 100-GB
4200-rpm, 80-GB
4200-rpm, 60-GB
4200-rpm, 40-GB
Hard drive cover (identified by number 11c) 419328-001
24 Mini PCI communications modules
802.11a/b/g WLAN module for use in North America
802.11a/b/g WLAN module for use in the rest of the
world
802.11b/g WLAN module for use in North America
802.11b/g WLAN module for use in the rest of the world
25 Memory modules, 1-DIMM SD Memory Cards
(not illustrated)
1024 MB
512 MB
256 MB
403800-001
403799-001
407843-001
512 MB
256 MB
(Continued)
Spare Part
Number
418856-001
418583-001
418585-001
418582-001
418581-001
403791-001
403792-001
392557-001
392557-002
407316-001
403573-001
Maintenance and Service Guide 3–11
Illustrated Parts Catalog
3.3 Display Assembly Subcomponents
3–12 Maintenance and Service Guide
Display Assembly Subcomponents
Spare Part Number Information
Item Description
Illustrated Parts Catalog
Table 3-2
Display Plastics Kit, includes:
1a
1b
2 Display Hinge Kit 407796-001
3 Display inverter board 407800-001
4 Display Panel Kit (includes display panel cable)
5 Wireless Antenna Kit (includes cable and
■ Display bezel
■ Display enclosure
■ Display release latch actuator and hooks
(not illustrated)
15.4-inch, WXGA with BrightView
15.4-inch, WXGA antiglare
transceivers)
Display Label Kit (not illustrated) 407864-001
Display Screw Kit (not illustrated), includes:
■ Phillips PM2.5×7.0 screws
■ Phillips PM2.0×4.0 screws
■ Rubber screw covers
407792-001
407799-001
407798-001
407791-001
407794-001
Maintenance and Service Guide 3–13
Illustrated Parts Catalog
3.4 Plastics Kit
Spare Part Number Information
Table 3-3
Plastics Kit
Spare Part
Item Description
Plastics Kit
Includes:
1 Memory/Mini PCI module compartment cover (includes 2 captive
screws, secured by C-clips)
2 Hard drive cover (includes 2 captive screws, secured by C-clips)
The hard drive cover is also available using spare part number
✎
419328-001.
3 Computer feet for use on base enclosure (6)
4 Computer feet for use on 12-cell battery
5 ExpressCard slot bezel
6 PC Card slot bezel
3–14 Maintenance and Service Guide
Number
407778-001
3.5 Cable Kit
Spare Part Number Information
Illustrated Parts Catalog
Tabl e 3-4
Cable Kit
Spare Part
Item Description
Cable Kit
Includes:
1 TouchPad cable
2 Bluetooth module cable
3 USB/audio board cable
4 Modem connector and cable
5 Power connector and cable
The power connector cable is also available using spare part
✎
number 415495-001.
Maintenance and Service Guide 3–15
Number
407774-001
Illustrated Parts Catalog
3.6 Mass Storage Devices
3–16 Maintenance and Service Guide
Table 3 - 5
Mass Storage Devices
Spare Part Number Information
Item Description
1 Hard drives (include frame)
Illustrated Parts Catalog
Spare Part
Number
5400-rpm, 80-GB 418584-001 4200-rpm, 120-GB
2 Optical drives
DVD±RW and CD-RW Double-Layer Combo Drive with
LightScribe
DVD/CD-RW Double-Layer Combo Drive with
LightScribe
DVD/CD-RW Combo Drive
DVD/CD-RW Super Multi Double-Layer Combo Drive
with LightScribe and Hitachi LG Data Storage
DVD±RW and CD-RW Double-Layer Combo Drive
DVD±RW and CD-RW Double-Layer Combo Drive with
LightScribe
USB digital drive (not illustrated) 364727-001
4200-rpm, 100-GB
4200-rpm, 80-GB
4200-rpm, 60-GB
4200-rpm, 40-GB
418856-001
418583-001
418585-001
418582-001
418581-001
403806-001
407855-001
407854-001
417698-001
430856-001
430857-001
Maintenance and Service Guide 3–17
Illustrated Parts Catalog
3.7 Miscellaneous (Not Illustrated)
Tabl e 3-6
Miscellaneous (Not Illustrated)
Spare Part Information
Spare Part
Description
All-in-one media cable 375759-001
Analog TV tuner 407941-001
Audio Y-cable 2 379452-001
Composite S-Video and audio cable 407939-001
DVB-T TV tuner 412175-001
DVB-T TV tuner antenna 412176-001
HP Remote Control II 407313-001
Label Kit 407776-001
Number
Power supply, 65 watt 403810-001
RF cable 408485-001
RF input adapter cable 407940-001
TV tuner remote control 408479-001
USB infrared receiver 408483-001
3–18 Maintenance and Service Guide
Illustrated Parts Catalog
Tabl e 3-6
Miscellaneous (Not Illustrated)
Spare Part Information
Description
Power cords
For use in:
Australia 403811-011
Canada, French Canada, and the United States 403811-001
Denmark 403811-081
France, Germany, and Spain 403811-021
Israel 403811-BB1
The United Kingdom 403811-031
Switzerland 403811-111
Italy 403811-061
Screw Kit (includes the following screws; refer to
Appendix A, “Screw Listing,” for more information
on specifications and usage)
■ Phillips PM3.0×6.0 Screw
■ Phillips PM3.0×3.0 screw
■ Phillips PM2.5×11.0 screw
■ Phillips PM2.5×7.0 Screw
■ Phillips PM2.5×6.0 screw
■ Black Phillips PM2.5×5.0 screw
(Continued)
Spare Part
Number
407782-001
■ Silver Phillips PM2.5×5.0 Screw
■ Phillips PM2.5×3.0 screw
■ Phillips PM2.0×6.0 Screw
■ Phillips PM2.0×4.0 Screw
■ Phillips PM2.0×3.0 Screw
■ Slotted SM1.5×9.0 screw
USB travel mouse 309674-001
USB digital drive 364727-001
Wired headset with volume control 371693-001
Maintenance and Service Guide 3–19
Illustrated Parts Catalog
3.8 Sequential Part Number Listing
Table 3 - 7
Sequential Part Number Listing
Spare Part
Number Description
309674-001 USB travel mouse
364727-001 USB digital drive
371693-001 Wired headset with volume control
392557-001 802.11b/g WLAN Mini PCI communications module for use in
North America
392557-002 802.11b/g WLAN Mini PCI communications module for use in
the rest of the world
393578-001 AMD Turion 64 ML-37 (2.0-GHz) processor (includes
thermal paste)
393579-001 AMD Turion 64 ML-40 (2.2-GHz) processor (includes
thermal paste)
395744-001 AMD Turion 64 ML-32 (1.8-GHz) processor (includes
thermal paste)
397922-001 Bluetooth wireless module (includes Bluetooth module cable)
403573-001 SD Memory Card 256-MB
403791-001 802.11a/b/g WLAN Mini PCI communications module for use in
North America
403792-001 802.11a/b/g WLAN Mini PCI communications module for use in
the rest of the world
403799-001 512-MB memory module
3–20 Maintenance and Service Guide
Table 3 - 7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
403800-001 1024-MB memory module
403806-001 DVD±RW and CD-RW Double-Layer Combo Drive
with LightScribe
403810-001 Power supply, 65 watt
403811-001 Power cord for use in the United States
403811-011 Power cord for use in Australia
403811-021 Power cord for use internationally
403811-031 Power cord for use in the United Kingdom
403811-061 Power cord for use in Italy
403811-081 Power cord for use in Denmark
403811-111 Power cord for use in Sweden and Finland
403811-BB1 Power cord for use in Israel
403827-001 Heat sink (includes thermal paste)
407313-001 HP Remote Control II
407316-001 SD Memory Card 512-MB
(Continued)
407774-001 Cable Kit
407776-001 Label Kit
407778-001 Plastics Kit
407780-001 Rubber Pad Kit
Maintenance and Service Guide 3–21
Illustrated Parts Catalog
Table 3 - 7
Sequential Part Number Listing
Spare Part
Number Description
407782-001 Screw Kit
407784-001 Speakers
407786-001 Keyboard frame
407791-001 Wireless antenna transceivers and cables
407792-001 Display Plastics Kit
407794-001 Display Screw Kit
407796-001 Display HInge Kit
407798-001 Display panel kit for use with antiglare displays
407799-001 Display panel kit for use with BrightView displays
407800-001 Display inverter board
407807-001 Fan assembly
407809-001 ExpressCard assembly
407811-001 TouchPad bracket
407813-001 Base enclosure for use with full-featured computers
407814-001 Base enclosure for use with defeatured computers
(Continued)
407816-001 RTC battery (includes 2-sided tape)
407817-001 Thermal paste
407820-001 Bracket Kit
407822-001 Top cover
3–22 Maintenance and Service Guide
Table 3 - 7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
407825-001 Switch cover for use with full-featured computers
407826-001 Switch cover for use with defeatured computers
407829-001 PC Card assembly
407834-001 6-cell, 4.0-Amp hour battery
407835-001 12-cell, 8.8-Amp hour battery
407836-001 AMD Turion 64 ML-34 (1.8-GHz) processor (includes
thermal paste)
407837-001 Mobile AMD Sempron M3000 (1.8-GHz) processor (includes
thermal paste)
407838-001 Mobile AMD Sempron M3300 (2.0-GHz) processor (includes
thermal paste)
407839-001 15.4-inch WSGA antiglare display assembly
407841-001 15.4-inch WSGA display assembly with BrightView
407843-001 256-MB, 1-DIMM memory module
407854-001 DVD/CD-RW Combo Drive
407855-001 DVD/CD-RW Double-Layer Combo Drive with LightScribe
407857-001 Keyboard for use in The United States
(Continued)
407857-031 Keyboard for use in The United Kingdom
407857-041 Keyboard for use in Germany
407857-051 Keyboard for use in France
Maintenance and Service Guide 3–23
Illustrated Parts Catalog
Table 3 - 7
Sequential Part Number Listing
Spare Part
Number Description
407857-061 Keyboard for use in Italy
407857-071 Keyboard for use in Spain
407857-081 Keyboard for use in Denmark
407857-091 Keyboard for use in Norway
407857-111 Keyboard for use in Switzerland
407857-121 Keyboard for use in French Canada
407857-131 Keyboard for use in Portugal
407857-141 Keyboard for use in Turkey
407857-151 Keyboard for use in Greece
407857-161 Keyboard for use in Latin America
407857-171 Keyboard for use in Saudi Arabia
407857-A41 Keyboard for use in Belgium
407857-B31 Keyboard for use internationally
407857-B71 Keyboard for use in Sweden and Finland
407857-BB1 Keyboard for use in Israel
(Continued)
407864-001 Display Label Kit
407939-001 Composite S-Video and audio cable
407940-001 RF input adapter cable
407941-001 Analog TV tuner
3–24 Maintenance and Service Guide
Table 3 - 7
Illustrated Parts Catalog
Sequential Part Number Listing
Spare Part
Number Description
408479-001 TV tuner remote control
408483-001 USB infrared receiver
408485-001 RF cable
412175-001 DVB-T TV tuner
412176-001 DVB-T TV tuner antenna
415495-001 Power connector cable
417021-001 System board for use with full-featured computer models
417022-001 System board for use with defeatured computer models
417023-001 LED board for use with full-featured computer models
417025-001 USB/audio board for use with full-featured computer models
417026-001 USB/audio board for use with defeatured computer models
417698-001 DVD/CD-RW Super Multi Double-Layer Combo Drive with
LightScribe and Hitachi LG Data Storage
418581-001 4200-rpm, 40-GB hard drive
418582-001 4200-rpm, 60-GB hard drive
(Continued)
418583-001 4200-rpm, 100-GB hard drive
418584-001 5400-rpm, 80-GB hard drive
418585-001 4200-rpm, 80-GB hard drive
418586-001 4200-rpm, 120-GB hard drive
419328-001 Hard drive cover
Maintenance and Service Guide 3–25
Illustrated Parts Catalog
Table 3 - 7
Sequential Part Number Listing
Spare Part
Number Description
430499-001 AMD Turion 64 ML-40 (2.2-GHz) processor (includes
thermal paste)
430855-001 Mobile AMD Sempron-M 3100 (1.8-GHz) processor (includes
thermal paste)
430856-001 DVD±RW and CD-RW Double-Layer Combo Drive
430857-001 DVD±RW and CD-RW Double-Layer Combo Drive with
LightScribe
(Continued)
3–26 Maintenance and Service Guide
Removal and Replacement
This chapter provides essential information for proper and
safe removal and replacement service.
4.1 Tools Required
You will need the following tools to complete the removal and
replacement procedures:
■ Magnetic screwdriver
■ Phillips P0 and P1 screwdrivers
■ Flat-bladed screwdriver
4
Preliminaries
Maintenance and Service Guide 4–1
Removal and Replacement Preliminaries
4.2 Service Considerations
The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.
As you remove each subassembly from the computer, place
✎
the subassembly (and all accompanying screws) away from
the work area to prevent damage.
Plastic Parts
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
Cables and Connectors
CAUTION: When servicing the computer, ensure that cables are
Ä
placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.
4–2 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.3 Preventing Damage to Removable Drives
Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:
■ Before removing or inserting a hard drive, shut down the
computer. If you are unsure whether the computer is off or
in Hibernation, turn the computer on, and then shut it down
through the operating system.
■ Before removing a diskette drive or optical drive, ensure that
a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.
■ Before handling a drive, ensure that you are discharged of
static electricity. While handling a drive, avoid touching the
connector.
■ Handle drives on surfaces covered with at least one inch of
shock-proof foam.
■ Avoid dropping drives from any height onto any surface.
■ After removing a hard drive, CD-ROM drive, or a diskette
drive, place it in a static-proof bag.
■ Avoid exposing a hard drive to products that have magnetic
fields, such as monitors or speakers.
■ Avoid exposing a drive to temperature extremes or liquids.
■ If a drive must be mailed, place the drive in a bubble pack
mailer or other suitable form of protective packaging and label
the package, “FRAGILE: Handle With Care.”
Maintenance and Service Guide 4–3
Removal and Replacement Preliminaries
4.4 Preventing Electrostatic Damage
Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.
A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.
An electronic device exposed to electrostatic discharge might not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, then
degrade in the internal layers, reducing its life expectancy.
4–4 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.5 Packaging and Transporting Precautions
Use the following grounding precautions when packaging and
transporting equipment:
■ To avoid hand contact, transport products in static-safe
containers, such as tubes, bags, or boxes.
■ Protect all electrostatic-sensitive parts and assemblies with
conductive or approved containers or packaging.
■ Keep electrostatic-sensitive parts in their containers until
the parts arrive at static-free workstations.
■ Place items on a grounded surface before removing items
from their containers.
■ Always be properly grounded when touching a sensitive
component or assembly.
■ Store reusable electrostatic-sensitive parts from assemblies
in protective packaging or nonconductive foam.
■ Use transporters and conveyors made of antistatic belts and
roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.
Maintenance and Service Guide 4–5
Removal and Replacement Preliminaries
4.6 Workstation Precautions
Use the following grounding precautions at workstations:
■ Cover the workstation with approved static-shielding material
(refer to
■ Use a wrist strap connected to a properly grounded work
surface and use properly grounded tools and equipment.
■ Use conductive field service tools, such as cutters,
screwdrivers, and vacuums.
■ When using fixtures that must directly contact dissipative
surfaces, only use fixtures made of static-safe materials.
■ Keep the work area free of nonconductive materials, such
as ordinary plastic assembly aids and Styrofoam.
■ Handle electrostatic-sensitive components, parts, and
assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
■ Avoid contact with pins, leads, or circuitry.
■ Turn off power and input signals before inserting or removing
connectors or test equipment.
Table 4-2, “Static-Shielding Materials”).
4–6 Maintenance and Service Guide
Removal and Replacement Preliminaries
4.7 Grounding Equipment and Methods
Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.
■ When seated, wear a wrist strap connected to a grounded
system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.
■ When standing, use foot straps and a grounded floor mat.
Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.
Other grounding equipment recommended for use in preventing
electrostatic damage includes:
■ Antistatic tape
■ Antistatic smocks, aprons, and sleeve protectors
■ Conductive bins and other assembly or soldering aids
■ Nonconductive foam
■ Conductive tabletop workstations with ground cords of
one megohm resistance
■ Static-dissipative tables or floor mats with hard ties to
the ground
■ Field service kits
■ Static awareness labels
■ Material-handling packages
■ Nonconductive plastic bags, tubes, or boxes
■ Metal tote boxes
■ Electrostatic voltage levels and protective materials
Maintenance and Service Guide 4–7
Removal and Replacement Preliminaries
Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.
Tabl e 4-1
Typical Electrostatic Voltage Levels
Relative Humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
A product can be degraded by as little as 700 V.
✎
Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.
Table 4 - 2
Static-Shielding Materials
Material Use Voltage Protection Level
Antistatic plastic Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
4–8 Maintenance and Service Guide
Removal and Replacement
This chapter provides removal and replacement procedures.
There are as many 100 screws, in 12 different sizes, that may
have to be removed, replaced, or loosened when servicing the
computer. Make special note of each screw size and location
during removal and replacement.
Refer to Appendix A, “Screw Listing,” for detailed information
on screw sizes, locations, and usage.
5.1 Serial Number
Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.
5
Procedures
Serial Number Location
Maintenance and Service Guide 5–1
Removal and Replacement Procedures
5.2 Disassembly Sequence Chart
Use the chart below to determine the section number to be
referenced when removing computer components.
Disassembly Sequence Chart
Section Description
5.3 Preparing the Computer for
Disassembly
Battery 0
5.4 Hard Drive 2 loosened to remove the
5.5 Computer Feet 0
5.6 Memory Module 2 loosened to remove the
5.7 Mini PCI Communications
Module
To prevent an unresponsive system and the display of a
Å
warning message, install only a Mini PCI device authorized
for use in your computer by the governmental agency that
regulates wireless devices in your country. If you install a
device and then receive a warning message, remove the
device to restore computer functionality. Then contact
Customer Care.
5.8 RTC Battery 0
# of Screws Removed
hard drive cover
2 to remove the hard drive
4 to disassemble the
hard drive
memory/Mini PCI module
compartment cover
2 loosened to release the
memory shield
0
5–2 Maintenance and Service Guide
Removal and Replacement Procedures
Disassembly Sequence Chart
Section Description
5.9 Optical Drive 1 to remove to optical drive
5.10 Switch Cover 7
5.11 Keyboard Frame 1
5.12 LED Board 5
5.13 Keyboard 4
5.14 Display Assembly 4 to remove the display
5.15 Top C o v e r 21
5.16 Bluetooth Module 1
5.17 System Board 6
(Continued)
# of Screws Removed
2 to remove the optical drive
bracket
assembly
8 to remove the display bezel
2 to remove the display panel
4 to remove each display
hinge
1 to remove each wireless
antenna transceiver
5.18 USB/Audio Board 1
5.19 Heat Sink 4
5.20 Processor 1 loosened on select models
5.21 Fan Assembly 5
5.22 Speakers 1
5.23 PC Card Assembly 2
5.24 ExpressCard Assembly 2
Maintenance and Service Guide 5–3
Removal and Replacement Procedures
5.3 Preparing the Computer for Disassembly
Before you begin any removal or installation procedures:
1. Shut down the computer. If you are unsure whether the
computer is off or in hibernation, turn the computer on,
and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power cord.
Battery Spare Part Number Information
12-cell, 8.8-Amp hour
6-cell, 4.0-Amp hour
407835-001
407834-001
4. Remove the battery by following these steps:
a. Turn the computer upside down with the front toward you.
5–4 Maintenance and Service Guide
Removal and Replacement Procedures
b. Slide the battery release latch 1 to the left. (The battery
disengages from the computer.)
c. Lift the front edge of the battery 2 and swing it back to
remove it.
Removing the Battery
Reverse the above procedure to install the battery.
Maintenance and Service Guide 5–5
Removal and Replacement Procedures
5.4 Hard Drive
Hard Drive Spare Part Number Information
5400-rpm, 80-GB 418584-001
4200-rpm, 120-GB
4200-rpm, 100-GB
4200-rpm, 80-GB
4200-rpm, 60-GB
4200-rpm, 40-GB
1. Prepare the computer for disassembly (refer to Section 5.3).
418856-001
418583-001
418585-001
418582-001
418581-001
5–6 Maintenance and Service Guide
Removal and Replacement Procedures
2. Loosen the two black Phillips PM2.5×5.0 screws 1 that
secure the hard drive cover to the computer.
3. Lift the left edge of the hard drive cover 2 and swing it up
and to the right and remove it.
The hard drive cover is included in the Plastics Kit, spare part
✎
number 407778-001. The hard drive cover is also available
using spare part number 419328-001.
Removing the Hard Drive Cover
Maintenance and Service Guide 5–7
Removal and Replacement Procedures
4. Remove the two Phillips PM2.5×6.0 hard drive retention
screws 1 that secure the hard drive to the computer.
5. Slide the hard drive 2 to the right to disconnect if from
the system board.
6. Remove the hard drive 3 from the hard drive bay.
Removing the Hard Drive
5–8 Maintenance and Service Guide
Removal and Replacement Procedures
7. Remove the four Phillips PM3.0×3.0 hard drive frame
screws 1 that secure the hard drive frame to the hard drive.
8. Lift the hard drive straight up 2 to remove it from the hard
drive frame.
Removing the Hard Drive Frame
Reverse the above procedure to reassemble and install the
hard drive.
Maintenance and Service Guide 5–9
Removal and Replacement Procedures
5.5 Computer Feet
The computer feet are adhesive-backed rubber pads. The feet are
included in the Plastics Kit, spare part number 407778-001.
Replacing the Computer Feet
5–10 Maintenance and Service Guide
5.6 Memory Module
Memory Module Spare Part Number Information
Removal and Replacement Procedures
1024 MB
512 MB
256 MB
✎
403800-001
403799-001
407843-001
1. Prepare the computer for disassembly (refer to Section 5.3).
2. Loosen the two black Phillips PM2.5×5.0 screws 1 that
secure the memory/Mini PCI module compartment cover to
the computer.
3. Lift the right side of the cover 2 and swing it up and to the
left and remove it.
The memory/Mini PCI module compartment cover is included
in the Plastics Kit, spare part number 407778-001.
Removing the Memory/Mini PCI Module Compartment Cover
Maintenance and Service Guide 5–11
Removal and Replacement Procedures
4. Loosen the two Phillips PM2.5×3.0 screws 1 that secure
the memory module shield to the computer.
5. Lift the left side of the shield 2 and swing it to the right
until it is resting in an upright position.
The memory shield is included in the Bracket Kit, spare part
✎
number 407820-001.
Releasing the Memory Module Shield
5–12 Maintenance and Service Guide
Removal and Replacement Procedures
6. Spread the retaining tabs 1 on each side of the memory
module socket to release the memory module. (The edge
of the module opposite the socket rises away from
the computer.)
7. Remove the memory module by pulling the module away
from the socket at an angle 2.
Memory modules are designed with notches 3 to prevent
✎
incorrect installation into the memory module socket.
Removing the Memory Module
Reverse the above procedure to install a memory module.
Maintenance and Service Guide 5–13
Removal and Replacement Procedures
5.7 Mini PCI Communications Module
Mini PCI Communications Module
Spare Part Number Information
802.11a/b/g WLAN module for use in North America
802.11a/b/g WLAN module for use in the rest of the world
802.11b/g WLAN module for use in North America
802.11b/g WLAN module for use in the rest of the world
1. Prepare the computer for disassembly (Section 5.3).
2. Remove the memory/Mini PCI module compartment cover
(Section 5.6).
403791-001
403792-001
392557-001
392557-002
5–14 Maintenance and Service Guide
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