HP DL160 Gen9 User Manual

QuickSpecs

HP ProLiant DL160 Generation9 (Gen9)

Overview

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HP ProLiant DL160 Generation9 (Gen9)

The HP ProLiant DL160 Gen9 is the next generation 2P 1U value server replacing DL360e Gen8. It delivers the right balance of performance, storage, reliability, manageability and efficiency in a dense and compact chassis, to meet the needs of a diverse set of customers- from SMBs and service providers with a wide range of workloads - from general purpose IT to the New Style of IT, such as, Big Data and Cloud.

Front View

Access Panel

Optional USB3.0 (optional with 8SFF only)

Optical disk drive bay

Serial label pull tab

Power On/Standby button and system power LED

Health LED

NIC status LED

USB 2.0 connector

UID button/LED

10.

8SFF drive cage

Rear view

PCIe3 slot 1 (primary, associated with processor 1)

PCIe3 slot 2 (primary, associated with processor 1)

PCIe3 slot 3 (secondary, associated with processor 2)

Power supply 1 bay

Power supply 1 Power Connector (Optional)

Power supply 1 LED (Optional)

Power supply 2 bay

Power supply 2 power connector

Power Supply 2 LED

10.

Embedded 2x1GbE network adapter

11.

Unit ID LED

12.

Video Connector

QuickSpecs

HP ProLiant DL160 Generation9 (Gen9)

Overview

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13.

USB3.0 connectors

14.

Dedicated iLO connector (optional)

Internal View

Hot Swappable fans (up to 7)

Processor heat sinks (processors with HP Smart Sockets placed below heat sinks)

HP Smart Storage Battery (optional)

DDR4 DIMM slots (up to 16)

Entry level power supply bay (1x900W shown)

Connector for secondary PCIe riser ( associated with CPU2)

Embedded 2x1GbE network adapter

HP Smart Array P440 controller (optional)

Primary PCIe riser (2 PCIe3 slots associated with CPU1)

10.

Dedicated iLO module connector (optional)

11.

MicroSD card slot

12.

Internal SATA ports (one for ODD and another one reserved)

13.

Internal USB 3.0 connector

14.

Embedded B140i SATA controller (2x SATA ports for up to eight drives)

QuickSpecs

HP ProLiant DL160 Generation9 (Gen9)

Standard Features

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NOTE: For more information regarding Intel Xeon processors, please see the following http://www.intel.com/xeon.

Intel® Xeon® processor E5-2600 v3 product family is designed to deliver the best combination of performance, built-in capabilities, and costeffectiveness. One (or two) of the following Intel® Xeon® E5-2600 v3 processors based on the model.

Processor One of the following depending on model

Model

CPU frequency

Cores L3 Cache

Power

QPI

DDR4 Hz

E5-2660v3

2.6GHz

25MB

105W

9.6GT/s

2133

E5-2650v3

2.3GHz

25MB

105W

9.6GT/s

2133

E5-2650Lv3

1.8GHz

30MB

65W

9.6GT/s

2133

E5-2640v3

2.6GHz

20MB

90W

8.0GT/s

1866

E5-2630v3

2.4Ghz

20MB

85W

8.0GT/s

1866

E5-2630Lv3

1.8GHz

20MB

55W

8.0GT/s

1866

E5-2623v3

3.0GHz

10MB

105W

8.0GT/s

1866

E5-2620v3

2.4GHz

15MB

85W

8.0GT/s

1866

E5-2609v3

1.9GHz

15MB

85W

6.4GT/s

1600

E5-2603v3

1.6GHz

15MB

85W

6.4GT/s

1600

Chipset One of the following depending on model

Intel® C610 Series Chipset

Intel® E5-2600v3 Processor Family

NOTE: For more information regarding Intel chipsets, please see the following URL:

http://www.intel.com/products/server/chipsets/.

On System Management Chipset

One of the following depending on model

HP iLO (Firmware HP iLO4 2.0) 2GB NAND

NOTE: For more information, visit: http://www.hp.com/go/ilo.

Memory

One of the following depending on model

Type:

HP SmartMemory

DDR4 Registered (RDIMM) or Load Reduced (LRDIMM)

DIMM Slots Available

(8 DIMM slots per processor, 4 channels per processor, 2 DIMMs per channel)

Maximum Capacity (LRDIMM)

512GB

(16 x 32GB LRDIMM @2133MHz)

Maximum Capacity (RDIMM)

256GB

(16 x 16GB RDIMM @2133MHz)

Memory Protection

One of the following depending on model

Advanced ECC

Advanced ECC uses single device data correction to detect and correct single and all multibit error that occurs within a single DRAM chip.

Online spare

Memory online spare mode detects a rank that is degrading and switches operation to the spare rank.

Expansion Slots

CPU1 PCIe riser slots

Expansion

Slots #

Technology

Bus Width

Connector

Width

Bus Number

Form Factor

Notes

PCIe 3.0

x16

x16 Full-height, half-length slot

Processor 1 2

PCIe 3.0

x8 Low profile slot

Processor 1

NOTE: Bus Width data indicates the number of physical electrical lanes running to the connector.

CPU 1 FlexibleLOM riser slots

Expansion

Slots #

Technology

Bus Width

Connector

Width

Bus

Number

Device

Number

Form Factor

Notes

Flexible LOM

Processor 1 (can only be used for flexibleLOMs)

PCIe 3.0

Low profile slot

Processor 1

NOTE: This riser is mandatory for installing flexibleLOMs.

QuickSpecs

HP ProLiant DL160 Generation9 (Gen9)

Standard Features

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CPU2 riser PCIe slots

Expansion

Slots #

Technology

Bus Width

Connector

Width

Bus

Number

Device

Number

Form Factor

Notes

PCIe 3.0

x16

Low profile slot

Processor 2

NOTE: When populating slots on CPU2 riser, second processor must be installed.

NOTE: Only one of the CPU1 PCIe risers can be selected in any given configuration. NOTE: One of the CPU 1 risers is mandatory for all configurations.

Storage Controller

One of the following depending on model

Entry Models HP Dynamic Smart Array B140i Controller

HP H240 FIO Smart Host Bus Adapter

Base Models

HP H240 FIO Smart Host Bus Adapter

Performance Models

HP Smart Array P440/4G Controller

NOTE: B140i provides support for up to 8 SATA drives, data transmission speeds up to 6Gb/s and supports RAID 0, 1 & 5. NOTE: H240 provides support for up to 8 SAS/SATA drives, data transmission speeds up to 12Gb/s and supports RAID 0,

1 & 5.

NOTE: P440 provides support for up to 8 SAS/SATA drives, data transmission speeds up to 12Gb/s.

Internal Storage Devices

One of the following depending on model

Optical Drives

Optional: DVD-ROM, DVD-RW

Hard Drives

None ship standard

Hard Drive Bays

8 SFF drive bays total with Optical Bay

4 LFF drive bays total with Optical bay

NOTE: HP ProLiant DL160 Gen9 server offers both SFF and LFF versions in CTO. The Optical Drive bay is available with both models.

NOTE: Drive cage changes are not supported. NOTE: All Pre-configured Models come populated with some hard drive blanks

installed. Should the customer need additional hard drive blanks, they can order more using either P/N 666987-B21: HP SFF Gen9 Hard Drive Blank Kit or P/N 666986B21: HP LFF Gen9 Hard Drive Blank Kit. These part numbers for single HDD blanks below are also provided should the customer require replacement HDD blanks for their server.

Maximum Internal Storage

One of the following depending on model

CAPACITY

CONFIGURATION

Hot Plug SFF SAS

9.6TB

8 x 1.2TB

Hot Plug SFF SATA

8.0TB

8 x 1TB

Hot Plug LFF SAS

24.0TB

4 x 6TB

Hot Plug LFF SATA

24.0TB

4 x 6TB

Hot Plug SFF SAS SSD

12.8TB

8 x 1.6TB

Hot Plug SFF SATA SSD

12.8TB

8 x 1.6TB

Hot Plug LFF SATA SSD

6.4TB

4 x 1.6TB

Power Supply

One of the following depending on model

HP 550W FIO Power Supply

HP 800W/900W Gold AC Power Input Module

HP Entry-Level Power Supplies provide lower-cost options for customers trying to balance their need for enterprise class efficiency and reliability while maintaining lowest possible hardware costs. All Entry-Level power supply options have been designed specifically for HP ProLiant Gen9 Essential Series servers.

The HP 550W FIO Power Supply is the standard, non-redundant AC power supply option for most HP ProLiant Gen9 Essential servers. It features Silver-level (89%) certified power efficiency with a set of features optimized for the Gen9 Essential-series rack and tower servers.

The HP 800W Gold (Redundant)/900W (Non-Redundant) AC Power Input Module with Power Backplane can be configured to support power redundancy in ProLiant servers that offer only a single power supply bay, providing additional protection against power loss. With an 80 Plus Gold power efficiency rating (up to 92%), this power

QuickSpecs

HP ProLiant DL160 Generation9 (Gen9)

Standard Features

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option helps to reduce operating expenses while protecting against trapped power capacity in the data center. Each power backplane option can support up to two (2) hot-plug AC power input modules.

All pre-configured servers ship with a standard 6-foot IEC C-13/C-14 jumper cord (A0K02A). This jumper cord is also included with each standard AC power supply option kit. If a different power cord is required, please check the

ProLiant Power Cables web page.

To review the power requirements for your selected system, please use the HP Power Advisor Tool located at

http://www.hp.com/go/hppoweradvisor.

Power specifications and technical content for all HP Server power supplies can be found at

http://www.hp.com/go/proliant/powersupply.

System Fans

One of the following depending on model

Non-redundant

Redundant

1P model

3 fans

4 fans

Non-redundant

Redundant

2P model

6 fans

7 fans

NOTE: Redundant fan option kit (PN: 725587-B21) can be bought separately if redundancy is required with 1P or 2P configurations.

NOTE: Additional fans required with 2P configurations are included in "-B21" processor option kits.

Interfaces

Video

1 (Vaux Support)

HP iLO Remote Management Network Port

1 GbE (Optional)

USB

4 USB ports (standard); 1 (optional) Front: 1xUSB 2.0 std; 1xUSB3.0 optional (with 8SFF models only) Rear: 2xUSB 3.0 Internal: 1xUSB 3.0

Micro SD Slot

1 Micro SD

NOTE: The SD slot is not a hot-pluggable device. Customers should not attempt to plug an SD card into the SD slot while the server is powered.

LOM Network Ports

2x1GbE network ports

Operating Systems and Virtualization Software Support for ProLiant Servers

Microsoft Windows Server

Red Hat Enterprise Linux (RHEL)

SUSE Linux Enterprise Server (SLES)

Oracle Solaris

VMware

NOTE: For more information on HP's Certified and Supported ProLiant Servers for OS and Virtualization Software and latest listing of software drivers available for your server, please visit our Support Matrix at:

http://www.hp.com/go/ossupport and our driver download page http://www.hp.com/support/DL160Gen9.

Upgradeability One of the following depending on model

Upgradeable to two processors (24 cores) Up to 16 DIMM slots available

NOTE: To take advantage of all 16 DIMMs, second processor must be installed.

FlexibleLOM slot for 1Gigabit or 10 Gigabit Ethernet or QDR/FDR InfiniBand networking options Optional 2nd CPU riser slot (x16, low profile)

NOTE: 2nd CPU must be installed if this riser is configured.

Up to 8 SFF Hard Drive Bays; or 4 LFF Hard Drive Bays Redundant Power Supply Redundant Fan Optical Drive Bay (8 SFF/4 LFF)

Industry Standard Compliance

ACPI 2.0b Compliant

PCIe 3.0 Compliant

PXE Support

WOL Support

Microsoft® Logo certifications

QuickSpecs

HP ProLiant DL160 Generation9 (Gen9)

Standard Features

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USB 3.0 Support

ASHRAE A3/A4

NOTE: Supports A3/A4 extended ambient temperature. NOTE: Refer to technical specifications section for more details.

Graphics

Integrated Matrox G200eH2 video standard

 1280 x 1024 (32 bpp)  1920 x 1200 (16 bpp)

HP Server UEFI/Legacy ROM

HP Server UEFI /Legacy ROM

Unified Extensible Firmware Interface (UEFI) is an industry standard that provides better manageability and more secured configuration while interacting with your server at boot time. HP ProLiant Gen9 platform defaults to UEFI and can be factory or field configured for Legacy BIOS Boot Mode.

NOTE: The UEFI System Utilities function is analogous to the HP ROM-Based Setup Utility (RBSU) of legacy BIOS. For more information, please visit http://www.hp.com/go/proliantuefi/docs.

UEFI enables numerous new capabilities specific to HP ProLiant servers such as:

 Secure Boot  Operating system specific functionality  Support for > 2.2 TB (using GPT) boot drives  USB 3.0 Stack  Embedded UEFI Shell  Mass Configuration Deployment Tool using HP RESTful API.  PXE boot support for IPv6 networks  Boot support for option cards that only support a UEFI option ROM

For more information please visit http://www.hp.com/go/proliant/uefi.

NOTE: For UEFI Boot Mode, boot environment and OS image installations should be configured properly to support

UEFI.

NOTE: HP UEFI FIO Setting (758959-B22) can be selected to configure the system in Legacy mode in the factory.

Form Factor

One of the following depending on model

1U Rack form factor

8SFF and 4LFF version:

1.7" (4.4cm) Height x 17.1" (43.5cm) Width x 23.9" (60.8cm) Length

Embedded Management

HP Integrated LightsOut (HP iLO)

Monitor your servers for ongoing management, service alerting, reporting and remote management with HP iLO. Learn more at http://www.hp.com/go/ilo.

UEFI

Configure and boot your servers securely with industry standard Unified Extensible Firmware Interface (UEFI). Learn more at http://www.hp.com/go/ProLiant/uefi.

HP RESTful API

RESTful API is an application programming interface. RESTful Web Service API served by

iLO’s web server: Learn more at http://www.hp.com/go/restfulapi.

Intelligent Provisioning

Provision servers by discovering and deploying 1 to few servers with Intelligent Provisioning. Learn more at http://www.hp.com/go/intelligentprovisioning.

Embedded Remote Support

HP’s embedded remote support, when used with Insight Online direct connect or HP Insight Remote Support, allows HP ProLiant servers to transmit hardware events directly to HP or an HP Authorized Partner for automated phone home support. Learn more at

http://www.hp.com/go/insightonline/info.

NOTE: For more information, visit: http://www.hp.com/go/ilo or HP iLO Management Engine technologies whitepaper.

QuickSpecs

HP ProLiant DL160 Generation9 (Gen9)

Standard Features

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Server utilities

HP Smart Update

Optimize firmware and driver updates with HP Smart Update solutions. Learn more at http://www.hp.com/go/smartupdate.

HP Systems Insight Manager (HP SIM)

HP SIM allows you to monitor the health of your HP ProLiant Servers and HP Integrity Servers, and also provides you with basic support for non-HP servers. HP SIM also integrates with HP SUM to provide quick and seamless firmware updates. Learn more at http://www.hp.com/go/sim.

HP OneView Standard

HP OneView Standard can inventory, monitor, alert, and report on your G6, G7, Gen8, and Gen9 servers, while using the HP OneView user interface. Annual support is optionally available. Learn more at

http://www.hp.com/go/oneview.

Scripting Tool Kit and Windows PowerShell

Provision 1 to many servers using your own scripts to discover and deploy them with HP Scripting Tool Kit for Windows and Linux or HP Scripting Tools for Windows PowerShell. Learn more at

http://www.hp.com/go/ProLiantSTK or http://www.hp.com/go/powershell.

HP RESTful Interface Tool

HP RESTful Interface tool is a scripting tool to provision servers using RESTful API Interface to discover and deploy servers at scale. Learn more at

http://www.hp.com/go/restfulapi.

HP iLO Mobile Application

Enables the ability to access, deploy, and manage your server anytime from anywhere from select smartphones and mobile devices. For additional information please visit: http://www.hp.com/go/ilo/mobileapp.

HP Insight Online

HP Insight Online, available at no additional cost as part of your HP warranty, Care Pack or contractual support agreement with HP, is a personalized dashboard for simplified tracking of IT operations and support information from anywhere, anytime. Learn more at

http://www.hp.com/go/insightonline/info.

Security

Power-on password

Serial interface control

Administrator's password

TPM 1.2

UEFI

Warranty

This product is covered by a global limited warranty and supported by HP Services and a worldwide network of HP Authorized Channel Partners resellers. Hardware diagnostic support and repair is available for three years from date of purchase. Support for software and initial setup is available for 90 days from date of purchase. Enhancements to warranty services are available through HP Care Pack services or customized service agreements. Hard drives have either a one year or three year warranty; refer to the specific hard drive QuickSpecs for details.

NOTE: Server Warranty includes 3-Year Parts, 1-Year Labor, 1-Year Onsite support with next business day response. Warranty repairs may be accomplished through the use of Customer Self Repair (CSR) parts. These parts fall into two categories: 1) Mandatory CSR parts are designed for easy replacement. A travel and labor charge will result when customers decline to replace a Mandatory CSR part; 2) Optional CSR parts are also designed for easy replacement but may involve added complexity. Customers may choose to have HP replace Optional CSR parts at no charge. Additional information regarding worldwide limited warranty and technical support is available at:

http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html.

QuickSpecs

HP ProLiant DL160 Generation9 (Gen9)

Optional Features

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Embedded Management

iLO Essentials

HP iLO Essentials is the preferred license for small and medium business that offers full remote server management capabilities for small and medium business via the Integrated Remote Console (IRC), virtual media, and e-mail based alerts. Learn more about HP iLO Essentials at http://www.hp.com/go/iLO/essentials.

iLO Scale-Out

HP iLO Scale-Out is the preferred license built for web hosting, cloud service providers, and high performance computing data centers, managing massive scale out environments. This license offers sophisticated scripting tools that provides remote access through Text Console via SSH, Dynamic power capping, Email-based Alerting and proactive notifications. For more information, visit http://www.hp.com/go/iLO/scale-out.

iLO Advanced

HP iLO Advanced licenses offer smart remote functionality without compromise, for all HP ProLiant servers. The license includes the full integrated remote console, virtual keyboard, video, and mouse (KVM), multi-user collaboration, console record and replay, and GUI-based and scripted virtual media and virtual folders. You can also activate the enhanced security and power management functionality. Learn more about HP iLO Advanced at

http://www.hp.com/go/iloadvanced.

Server Management

HP Insight Control

HP Insight Control, lets you deploy, migrate, monitor, remote control, and optimize your IT infrastructure through a single, simple management console. For more information, see

http://www.hp.com/go/insightcontrol.

HP OneView Advanced

HP OneView Advanced is converged management that eliminates infrastructure complexity with automation simplicity. This modern architecture is designed to accelerate your IT operations across servers, storage, and network resources using software-defined approaches and automation, see http://www.hp.com/go/oneview.

Rack and Power Infrastructure

HP Rack and Power Infrastructure products and services create highly efficient and intelligent solutions for existing or new IT data centers. HP Rack and Power infrastructure solutions – rack infrastructure, power protection and management, performance optimized data centers (PODs) – are the foundation you are looking for to help secure your long-term IT success. These products are designed to help you react to changes in the industry. They deliver efficient, easy-to-use capabilities to manage, monitor, deploy and provision infrastructure from entry to enterprise. As an industry leader, HP is uniquely positioned to address the key concerns of power, cooling, cable management and system access. Learn more at HP Rack and Power Infrastructure.

High Performance Clusters

HP Cluster Platforms are specifically engineered, factory-integrated large-scale ProLiant clusters optimized for High Performance Computing, with a choice of servers, networks and software. Operating system options include specially priced offerings for Red Hat Enterprise Linux and SUSE Linux Enterprise Server, as well as Microsoft Windows HPC Server. A Cluster Platform Configurator simplifies ordering. http://www.hp.com/go/clusters.

HPC Interconnects

NOTE: High Performance Computing (HPC) interconnect technologies are available for this server under the HP

Cluster Platform product portfolio. These high-speed interconnects are fully supported by HP when they are part of these configure to order clusters. Solutions can be defined with a lot of flexibility with the help of configuration tools. Please visit the following URL to configure HPC Clusters with InfiniBand Interconnects:

http://www.hp.com/techservers/clusters/ucp/index.html.

Storage Software

Whether you need to solve a specific data protection, archiving, or storage command and control challenge, or deliver on strategic consolidation, compliance, or continuity initiatives, look no further than HP storage software. Our storage software helps you reduce costs, simplify storage infrastructure, protect vital assets and respond faster to business opportunities. Storage software that gets the job done:

 Data Protection and Recovery Software

Whether you're a large enterprise or a smaller business, HP data protection and recovery software will cost-effectively protect you against disaster and ensure business continuity.

 Data Archive and Migration Software

HP's storage software enables you to comply with data retention and retrieval requirements, improve

QuickSpecs

HP ProLiant DL160 Generation9 (Gen9)

Optional Features

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application performance, and reduce costs by efficiently migrating infrequently accessed or less valuable data to lower cost storage.

 Storage Resource Management Software (SRM)

HP's storage resource management software reduces operational costs and provides the command and control foundation you need to efficiently manage and visualize your physical and virtual environments.

 Data Replication Software

HP offers array-based and host-based replication software for use in disaster recovery, testing, application development and reporting.

 Storage Device Management Software

Maximize your investment in HP storage and networking with software that enables hardware-specific configuration, performance tuning and connectivity management.

 HP StoreVirtual VSA

With HP StoreVirtual VSA you can use the power of virtualization to create a virtual array within your host server. Manage it as a single pool of shared storage capacity, and scale it to match your evolving needs. HP ProLiant Gen9 servers include a 3-year limited license for HP StoreVirtual VSA software with 1TB of capacity at no extra cost. Simply select to install HP StoreVirtual VSA software during server setup within Intelligent Provisioning. More information, instructional videos, and free console management software are available at http://www.hp.com/go/vsa1TB.

NOTE: For more information about Storage Software including QuickSpecs, please see:

http://www.hp.com/go/storage/software.

One Config Simple (SCE)

SCE is a guided self service tool to help sales and non technical people provide customers with initial configurations in 3 to 5 minutes. You may then send the configuration on for configuration help, or use in your existing ordering processes. If you require "custom" rack configuration or configuration for products not available in SCE, please contact HP's Customer Business Center or an Authorized Partner for assistance. http://www.hp.com/products/configurator.

QuickSpecs

HP ProLiant DL160 Generation9 (Gen9)

Service and Support

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HP Technology Services

HP Technology Services delivers confidence, reduces risk and helps customers realize agility and stability. Connect to HP to help prevent problems and solve issues faster. Our support technology lets you to tap into the knowledge of millions of devices and thousands of experts to stay informed and in control, anywhere, any time.

Protect your business beyond warranty with HP Care Pack Services

HP Care Pack Services enable you to order the right service level, length of coverage and response time as you purchase your new server, giving you full entitlement for the term you select.

Optimized Support recommendation

HP Proactive Care – 24x7 coverage, four hour response, three year Care Pack Service

Prevent problems and stabilize IT by utilizing secure, real-time, predictive analytics and proactive consultations when your products are connected to HP. Includes enhanced escalation management. Provides collaborative software call management with two hour call back to reduce troubleshooting on industry leading software.

As a leading global support provider for Microsoft, Red Hat, VMware, SUSE and other operating systems, HP is able to simplify and shorten your time to resolution with one call for hardware or software questions. http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf

HP ProLiant Server Hardware Installation

Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal disruption to your IT and business operations. http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

Standard Support recommendation

HP Foundation Care - 24x7 coverage, three year Care Pack Service

Connect to HP for faster problem resolution. Foundation Care provides hardware onsite response within four hours if needed and collaborative software call management with two hour callback for industry leading third party software. Simplify your support experience and make HP your first call for hardware or software questions.

http://h20195.www2.hp.com/V2/GetDocument.aspx?docname=4AA4-8876ENW&cc=us&lc=en

HP ProLiant Hardware Installation

Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal disruption to your IT and business operations. http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf

Related Services

Data Center Platform Consulting Services

These services help modernize key systems and leverage new technology to support a changing business climate and prepare you for the new style of IT. HP understands the needs of the data center of the future and will serve as your guide for the journey. http://www.hp.com/services/consulting

Data Privacy Services

Protect your data through better media management. HP Data privacy services help manage and protect sensitive data. http://www.hp.com/services/dataprivacy

Factory Express for Servers and storage HP Factory Express offers configuration, customization, integration and deployment services for HP servers and storage products. Choose how your factory solutions are built, tested, integrated, shipped and deployed. http://www.hp.com/go/factory-express

Additional HP Care Pack services can be found at: http://www.hp.com/go/cpc

Parts and Materials

HP will provide HP-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available and recommended engineering improvements. Parts and components that have reached their maximum supported lifetime and/or the maximum usage limitations as set forth in the manufacturer's operating manual, product quick-specs, or the technical product data sheet will not be provided, repaired, or replaced as part of these services. The defective media retention service feature option applies only to Disk or eligible SSD/Flash Drives replaced by HP due to malfunction.

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