HP D3600, D3610, D3700, D3710 User Manual
HPE D3000 Disk Enclosure User
Guide
Abstract
This guide describes the D3000 family of 12Gb SAS disk enclosures (D3600, D3610, D3700, D3710). Installation,
cabling, configuration, and troubleshooting procedures are included.
Part
Number: 734753-005
Published: September 2017
Edition: 4
© Copyright 2014, 2017 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
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Revision History
DescriptionDateEdition
Initial release. Described server connect environments.March 2014First
Rebranding ChangesNovember 20152
Delineated correct image of the I/O module rear LEDs.April 20163
4
August 2017
Updated document to include D3610 and D3710. Updated description of I/O module
LED behavior.
Contents
1 Hardware.............................................................................................................7
Overview...............................................................................................................................................7
D3600/D3610 Large Form Factor disk enclosure chassis...................................................................7
LFF Front view.................................................................................................................................8
Drive bay numbering..................................................................................................................8
Rear view.........................................................................................................................................8
D3700/D3710 Small Form Factor disk enclosure chassis...................................................................9
SFF Front view................................................................................................................................9
Drive bay numbering..................................................................................................................9
Rear view.......................................................................................................................................10
Disk drives..........................................................................................................................................11
Disk drive LEDs.............................................................................................................................11
Disk drive blanks...........................................................................................................................11
Front status and UID module..............................................................................................................12
Front UID module LEDs................................................................................................................12
Unit identification (UID) button.................................................................................................13
Power supply module.........................................................................................................................13
Power supply module LED............................................................................................................13
Fan module.........................................................................................................................................14
Fan module LEDs..........................................................................................................................14
I/O module..........................................................................................................................................15
I/O module LEDs...........................................................................................................................15
Rear power and UID module..............................................................................................................16
Unit identification (UID) button.......................................................................................................16
Powering on...................................................................................................................................16
Cables.................................................................................................................................................16
Cables to connect HPE D36x0/D37x0 to any HPE 6Gb SAS initiator..........................................16
Cables to connect HPE D36x0/D37x0 with any HPE Smart Array 12Gb SAS initiator.................17
2 Technical specifications.....................................................................................18
Physical specifications........................................................................................................................18
Power and environmental specifications............................................................................................18
Acoustic noise levels..........................................................................................................................18
3 Deployment types..............................................................................................20
4 Installation.........................................................................................................21
Installation overview...........................................................................................................................21
Required items....................................................................................................................................21
Preliminary tasks................................................................................................................................22
Determining who will install and configure the disk enclosure......................................................22
Confirming support for your hardware and software components.................................................22
Signing up to automatically receive advisories, notices, and other messages.............................23
Confirming warranty support and finding out about related services............................................23
Gathering and recording information.............................................................................................23
Planning the storage configuration................................................................................................23
System and performance expectations....................................................................................24
Striping methods......................................................................................................................24
RAID levels...............................................................................................................................24
Disk drive sizes and types........................................................................................................25
Spare disks...............................................................................................................................26
Array sizing...............................................................................................................................26
Preparing the site................................................................................................................................27
Racking the disk enclosure.................................................................................................................28
Contents 3
Rack installation best practices.....................................................................................................28
Rack Installation procedures.........................................................................................................28
Installing disk drives in the enclosure.................................................................................................31
Disk drive options..........................................................................................................................31
Disk drive guidelines......................................................................................................................31
Installing a disk drive.....................................................................................................................31
Installing SAS controllers or controller enclosures.............................................................................33
Preparing the server...........................................................................................................................33
Connecting SAS cables and power cords..........................................................................................34
Overview........................................................................................................................................34
Cabling best practices...................................................................................................................34
Connecting SAS cables to the server or controller enclosure.......................................................35
Connecting SAS cables to cascaded disk enclosures..................................................................36
Connecting power cords................................................................................................................37
Powering on the disk enclosure..........................................................................................................38
Power on best practices................................................................................................................38
Power on procedures....................................................................................................................38
Verifying the operating status of the disk enclosures.........................................................................39
5 Configuration.....................................................................................................40
Configuration overview.......................................................................................................................40
Supported software tools....................................................................................................................40
6 Operation and management..............................................................................41
Powering on disk enclosures..............................................................................................................41
Power on procedures....................................................................................................................41
Powering off disk enclosures..............................................................................................................41
Updating disk enclosure firmware.......................................................................................................41
7 Cabling examples..............................................................................................43
Large Form Factor D36x0 disk enclosures — maximum capacity configuration...............................44
Small Form Factor D37x0 disk enclosures — maximum capacity configuration................................45
Dual domain example — best fault tolerance cabling........................................................................46
Dual domain — best performance cabling.........................................................................................47
Dual domain—alternative cabling.......................................................................................................48
8 Troubleshooting.................................................................................................49
If the enclosure does not initialize.......................................................................................................49
Diagnostic steps.................................................................................................................................49
Is the enclosure front fault LED amber?........................................................................................49
Is the enclosure rear fault LED amber?.........................................................................................50
Is the System Health LED amber?................................................................................................50
Is the power supply LED amber?..................................................................................................50
Is the I/O module fault LED amber?..............................................................................................50
Is the fan LED amber?...................................................................................................................51
Recognizing disk drive failure.............................................................................................................52
Effects of a disk drive failure..........................................................................................................52
Compromised fault tolerance.........................................................................................................52
Factors to consider before replacing disk drives...........................................................................52
Automatic data recovery (rebuild).................................................................................................53
Time required for a rebuild.......................................................................................................53
Failure of another drive during rebuild.....................................................................................54
Handling disk drive failures......................................................................................................54
9 Replacement procedures..................................................................................55
Customer self repair (CSR)................................................................................................................55
Parts-only warranty service...........................................................................................................55
4 Contents
Best practices for replacing hardware components............................................................................55
Verifying component failure...........................................................................................................55
Identifying the spare part...............................................................................................................55
Replaceable parts...............................................................................................................................55
Replacing the failed component.........................................................................................................56
Replacement instructions...................................................................................................................56
Hardware components........................................................................................................................57
10 Support and other resources...........................................................................59
Accessing Hewlett Packard Enterprise Support.................................................................................59
Accessing updates..............................................................................................................................59
Websites.............................................................................................................................................59
Customer self repair...........................................................................................................................60
Remote support..................................................................................................................................60
Rack stability.......................................................................................................................................60
Documentation feedback....................................................................................................................60
11 Regulatory compliance notices........................................................................62
Regulatory compliance identification numbers...................................................................................62
Federal Communications Commission notice....................................................................................62
FCC rating label.............................................................................................................................62
Class A equipment...................................................................................................................62
Modifications..................................................................................................................................62
Cables...........................................................................................................................................62
Canadian notice (Avis Canadien).......................................................................................................63
Class A equipment........................................................................................................................63
European Union notice.......................................................................................................................63
Japanese notices................................................................................................................................63
VCCI-A notice................................................................................................................................63
Japanese power cord statement...................................................................................................63
Korean notices....................................................................................................................................63
Class A equipment........................................................................................................................63
Taiwanese notices..............................................................................................................................64
BSMI Class A notice......................................................................................................................64
Chinese notice...............................................................................................................................64
Recycling notices................................................................................................................................64
English notice................................................................................................................................64
Bulgarian notice.............................................................................................................................64
Czech notice..................................................................................................................................64
Danish notice.................................................................................................................................65
Dutch notice...................................................................................................................................65
Estonian notice..............................................................................................................................65
Finnish notice................................................................................................................................65
French notice.................................................................................................................................65
German notice...............................................................................................................................66
Greek notice..................................................................................................................................66
Hungarian notice...........................................................................................................................66
Italian notice..................................................................................................................................66
Latvian notice................................................................................................................................66
Lithuanian notice...........................................................................................................................67
Polish notice..................................................................................................................................67
Portuguese notice..........................................................................................................................67
Romanian notice............................................................................................................................67
Slovak notice.................................................................................................................................67
Spanish notice...............................................................................................................................68
Swedish notice..............................................................................................................................68
Contents 5
Turkish notice................................................................................................................................68
Index.....................................................................................................................69
6 Contents
1 Hardware
Overview
The HPE 12Gb SAS disk enclosures are available in the following models:
• D3600/D3610: Supports up
capacity of 7.2 TB with 600 GB SAS drives or 120 TB with 12G 10 TB SAS MDL or 6G 10 TB
SATA MDL drives.
• D3700/D3710: Supports up to 25 Small Form Factor (SFF) SAS drives for a maximum
capacity of 45 TB with 12G 1.8 TB SAS drives or 50 TB with 12G 2 TB SAS MDL or SATA
MDL drives. The D3700/3710 also supports 12G SAS and 6G SATA Solid State Drives (SSD).=
NOTE: Each enclosure is shipped with an optional digital rain bezel which customers can
install as needed. The graphics in this guide are portrayed without the bezel for clarity.
NOTE: Depending on your disk enclosure model and controller installation environment, one
or more disk enclosures can be cascaded from the disk enclosure that is connected to the
controller. For more information, see the QuickSpecs for the disk enclosure, available on the
D3000 website.
to 12 Large Form Factor (LFF) SAS drives for a maximum
D3700/D3710 SFF EnclosureD3600/D3610 LFF Enclosure
The enclosure and its components are detailed in the following sections:
• “D3700/D3710 Small Form Factor disk enclosure chassis” Page 9
• “D3600/D3610 Large Form Factor disk enclosure chassis” Page 7
• “Disk drives” Page 11
• “Front status and UID module” Page 12
• “Power supply module” Page 13
• “Fan module” Page 14
• “I/O module” Page 15
• “Rear power and UID module” Page 16
• “Cables” Page 16=
D3600/D3610 Large Form Factor
Each HPE D3600/D3610 enclosure includes the following standard components:
• D3600/D3610 base enclosure with redundant power supplies and fan modules
• Two integrated 12Gb SAS I/O Modules
• Rack mounting hardware kit=
disk enclosure chassis
Overview 7
• Two 0.5m HD mini-SAS cables
• Two PDU interconnect cords
• Optional digital rain bezel=
LFF Front view
2. System Health LED
3. UID push button1. Disk drive in bay 1
Drive bay numbering
Disk drives mount in bays on the front of the enclosure. Bays are numbered sequentially from
top to bottom and left to right. A drive-bay legend is included on the left bezel.
Rear view
NOTE: The I/O modules for both the HPE D3600/D3610 LFF and HPE D3700/D3710 SFF
enclosures share the same layout.
8 Hardware
7. Rear system health LED4. I/O module B1. Metal cover with fan module ID
NOTE: A pull tab is provided for
label placement.
8. Power supply5. Fan2. Fan
9. Power supply6. Rear UID button3. I/O module A
D3700/D3710 Small Form Factor disk enclosure chassis
Each HPE D3700/D3710 enclosure includes the following standard components:
• D3700/D3710 base enclosure with redundant power supplies and fan modules
• Two integrated 12Gb SAS I/O Modules
• Rack mounting hardware kit
• Two 0.5m HD mini-SAS cables
• Two PDU interconnect cords
• Optional digital rain bezel=
SFF Front view
2. System Health LED
Drive bay numbering
Disk drives mount in bays on the front of the enclosure. Bays are numbered sequentially from
top to bottom and left to right.
3. UID push button1. Disk drive in bay 16
D3700/D3710 Small Form Factor disk enclosure chassis 9
Rear view
NOTE: The I/O modules for both the D3600/D3610 LFF and D3700/D3710 SFF enclosures
share the same layout.
NOTE: A pull tab is provided for label
placement.
7. Rear system health LED4. I/O module B1. Metal cover with fan module ID
8. Power supply5. Fan2. Fan
9. Power supply6. Rear UID button3. I/O module A
10 Hardware
Disk drives
A variety of disk drive models are supported for use, including dual-ported and single-ported
models. For more information, see the QuickSpecs for the disk enclosure, available on the D3000
website.
Disk drives are hot-pluggable.
Disk drive LEDs
Two LEDs indicate drive status.
NOTE: Both the D36x
0 LFF and D37x0 SFF drive carrier system use I2C communication for
drive authentication, failure and configuration info, activity animation and enhanced LEDs.
DefinitionStatusIndicatorLocation
Solid blue1 Locate
Solid white3. Do not remove
Off
Solid green4. Drive status
Flashing green
The drive is being identified by a
host application.
Drive activityRotating green2. Activity ring
No drive activityOff
Do not remove the drive.
Removing the drive causes one
or more of the logical drives to
fail.
Drive is safe to remove. Will not
cause a logical drive to fail.
The drive is a member of one or
more logical drives.
The drive is rebuilding or
performing a RAID migration,
stripe size migration, capacity
expansion, or logical drive
extension, or is erasing
Disk drive blanks
To maintain the proper enclosure air flow, a disk drive or a disk drive blank must be installed in
each drive bay. The disk drive blank maintains proper airflow within the disk enclosure.
Flashing
amber/green
Flashing
amber
Off
The drive is a member of one or
more logical drives and predicts
the drive will fail.
The drive is not configured and
predicts the drive will fail.
The drive has failed.Solid amber
The drive is not configured by a
RAID controller.
Disk drives 11
Front status and UID module
The front status and UID module includes status LEDs and a unit identification (UID) button.
Front UID module LEDs
N/A1. HDD in Bay 1
Fault conditionsOperating conditionStartup conditionIndicator
Solid greenSolid green2. System Health LED
The UID is a locator LED, activated by pressing the rear or the front UID buttons.3. UID
• Flashing amber:
non-critical error.
• Solid amber: critical
failure.
12 Hardware
Unit identification (UID) button
The unit identification (UID) button helps locate an enclosure and its components. When the UID
button is activated, the UID indicators on the front and rear of the enclosure are .are illuminated.
There is a UID button in the front panel, and another in the rear panel of the enclosure.
NOTE: A remote session from the management utility can also illuminate the UID.
• To turn on the UID light, press the UID button. The UID light on the front and the rear of the
enclosure will illuminate solid blue.
• To turn off an illuminated UID light, press the UID button. The UID light on the front and the
rear of the enclosure will turn off.
Power supply module
Two power supplies provide the necessary operating voltages to all controller enclosure
components. If one power supply fails, the remaining power supply is capable of operating the
enclosure. (Replace any failed component as soon as possible.)
Power supply module LED
One LED provides module status information.
DescriptionLED statusLED color
No powerOffOff
Normal, no fault conditionsSolidGreen
Power supply module 13
Fan module
Fan modules provide cooling necessary to maintain proper operating temperature within the
controller enclosure.
If one fan fails, the system still runs, but Hewlett Packard Enterprise recommends replacing the
module. If two fans fail (either one complete module, or one fan per module) the system shuts
down.
Fan module LEDs
One bi-color LED provides module status information.
Fault conditionsOperating conditionStartup conditionIndicator
OffOffBlue1. Fan UID
Solid amberSolid greenSolid green2. Health/Status
OffOffBlue3. System UID
14 Hardware
I/O module
The I/O module provides the interface between the disk enclosure and the host.
Each I/O module has two ports that can transmit and receive data for bidirectional operation.
I/O module LEDs
LEDs on the I/O module provide status information about each I/O port and the entire module.
NOTE: The following image illustrates LEDs on the I/O module.
The rear power and UID module includes status LEDs, a 7–segment display for status codes,
and a unit identification (UID) button.
DescriptionDisplayIndicator
1, 2. Data ports
4. UID
5. Health
Solid green, amber off
Flashing green, amber off
Solid green, solid amber
Flashing green, solid amber
Green off, solid amber
On
Off
Solid blue
Flashing blue
Solid green, amber off
Green off, solid amber
Green off, flashing amber
Link at high speed with no activity
Link at high speed with activity
Link at low speed with no activity
Link at low speed with activity
No link or no cable connected
Indicates the enclosure number or an error/warning code 3. 7-segment display
Normal operation
Location requested. Safe to remove.
Location requested. Do not remove.
Normal operation
Fault
Warning
I/O module 15
Rear power and UID module
Unit identification (UID) button
The unit identification (UID) button helps locate an enclosure and its components. When the UID
button is activated, the UID on the front and rear of the enclosure are illuminated.
NOTE: A remote session from the management utility can also illuminate the UID.
• To turn on the UID light, press the UID button. The UID light on the front and the rear of the
enclosure will illuminate solid blue. (The UID on cascaded storage enclosures are not
illuminated.)
• To turn off an illuminated UID light, press the UID button. The UID light on the front and the
rear of the enclosure will turn off.
Powering on
Power is applied to the enclosure chassis upon plugging the unit into a live power source. There
is no power on/standby button.
Cables
These disk enclosures use cables with mini-SAS connectors for connections to the host and to
additional cascaded disk enclosures.
Use supported SAS cables with mini-SAS connectors. A variety of SAS cables and cable lengths
are supported for use with this disk enclosure. For more information, see the QuickSpecs for the
disk enclosure, available on the D3000 website.
Cables to connect HPE D36x0/D37x0 to any HPE 6Gb SAS initiator
Part numberName
691971-B21HPE 0.5m External Mini SAS HD to Mini SAS
Cable
716189-B21HPE 1.0m External Mini SAS HD to Mini SAS
Cable
716191-B21HPE 2.0m External Mini SAS HD to Mini SAS
Cable
716193-B21HPE 4.0m External Mini SAS HD to Mini SAS
Cable
NOTE: This includes the following devices:
• HPE Smart Array H221 and H222 host bus adapters
• HPE Smart Array P721m (for Blade-attach)=
16 Hardware
Cables to connect HPE D36x0/D37x0 with any HPE Smart Array 12Gb SAS initiator
Part numberName
716195-B21External 1.0m Mini-SAS HD 4x to Mini-SAS HD 4x Cable
External 2.0m Mini-SAS HD 4x to Mini-SAS HD 4x Cable
External 4.0m Mini-SAS HD 4x to Mini-SAS HD 4x Cable
NOTE: This includes the following devices:
HPE Smart Array P431, P441, and P841 controllers
HPE
e208e, E408e
HPE Smart Array P731m
HPE Smart Array H231 host bus adapter
716197-B21
716199-B21
Cables 17
2 Technical specifications
Physical specifications
D3600/D3610 LFF: 3.44 x 17.64 x 23.54 in (8.7 x 44.8 x 59.8 cm)Height/Width/Depth
D3700/D3710 SFF: 3.44 x 17.64 x 21.48 in (8.7 x 44.8 x 54.6 cm)
No disk drives: 38 lb (17.2 kg)Weight
D3700/D3710 SFF fully populated with SFF disk drives: 54.90 lb (24.9 kg)
D3600/D3610 fully populated with LFF disk drives: 60 lb (27.2 kg)
Power and environmental specifications
shown are for sea level. An altitude rating of
1°C per 300 m (1.8°F per 1,000 ft) to 3048 m
(10,000 ft) is applicable. The upper limit might
be limited by the type and number of options
installed.)
humidity of 95% is based on a temperature of
45°C (113°F). Altitude maximum for storage
corresponds to a pressure minimum of 70
KPa.)
Shipping
50° to 104° F (10° to 40° C)OperatingTemperature range (Temperature ratings
-22° to 149° F (-30° to 65° C)
NOTE: Rated 1°C per 1000 feet of elevation
to 10,000 ft.
10% to 90% relative humidity (Rh)OperatingRelative humidity (Non-operating maximum
0% to 95% relative humidity (Rh)Non-operating
Maximum wet bulb temperature
rate is 457 m/min (1500 ft/min))
specifications are maximum values and apply
to worst-case conditions at full rated power
supply load. The power/heat dissipation for
your installation will vary depending on the
equipment configuration.)
Acoustic noise levels
Listed are the declared A-Weighted sound power levels (LWAd) and declared average bystander
position A-Weighted sound pressure levels (LpAm) when the product is operating in a 23°C
ambient environment. Noise emissions were measured in accordance with ISO 7779 (ECMA 74)
and declared in accordance with ISO 9296 (ECMA 109). The listed sound levels apply to standard
shipping configurations. Additional options may result in increased sound levels.
(operating)
storage
(non-operating)
OperatingAltitude (Maximum allowable altitude change
current
82.4° F (28° C)Long-term storage
101.6° F (38.7° C)Short-term
3048 m (10,000 ft) This value might be limited
by the type and number of options installed.
9144 m (30,000 ft)Non-operating
100 to 240 VAC (Common-slot Power Supply)Input voltageInput power (Input Power and Heat Dissipation
50 to 60 Hz (Common-slot Power Supply)Input frequency
120V power source: 6ARated input
240V power source: 3A
403WInput power (max)
18 Technical specifications
LWAd= 7.0 BIdle Acoustic Noise (sound power)
LpAm - 53 dBAIdle Acoustic Noise (sound pressure)
LWAd= 7.0 BOperating Acoustic Noise (sound power)
LpAm - 53 dBAOperating Acoustic Noise (sound pressure)
Acoustic noise levels 19
3 Deployment types
The following types of deployments are supported:
• Single domain
In a single domain deployment, one path exists from the disk enclosure to the host. In a
single domain deployment, only one I/O module in the disk enclosure is used
• Dual domain
In a dual domain deployment, two paths exist from the disk enclosure to the host. In a dual
domain deployment, both I/O modules in the disk enclosure are used. Because dual domain
deployments provide two paths to the storage, access is ensured, even in the event of device,
cable, or power failure. In dual domain environments, dual-port disk drives are required.
• Server attached (single or dual domain)
In a server attached deployment, the disk enclosure is connected to a controller card installed
in a server. Several models of controller cards are supported for use with this disk enclosure.
For more information, see the QuickSpecs for the disk enclosure.
• Controller enclosure attached (single or dual domain)
In a controller enclosure attached deployment, the disk enclosure is connected to a
rack-mounted array controller enclosure. The controller enclosure is then connected to the
server or network. Several models of array controller enclosures are supported for use with
this disk enclosure. For more information, see the QuickSpecs for the disk enclosure.
NOTE: Cabling illustrations are provided elsewhere in this guide, showing a variety of example
deployments. See (page 43).
20 Deployment types
4 Installation
Installation overview
Installation steps include:
1. Locating “Required items” Page 21
2. Completing “Preliminary tasks” Page 22
3. “Preparing the site” Page 27
4. “Racking the disk enclosure” Page 28
5. “Installing disk drives in the enclosure” Page 31
6. “Connecting SAS cables and power cords” Page 34
7. “Powering on the disk enclosure” Page 38
Required items
Items required for installation include the following, some of which ship with the disk enclosure:
• Rack mounting kit
• Disk enclosure
• Disk drives and drive blanks
• SAS controller or controller enclosure
• SAS cables
• Power cables
• Access to a workstation on the server
• Access to the Internet
NOTE: A variety of disk drives, SAS controllers, controller enclosures, and SAS cables are
supported for use with this disk enclosure. For more information, see the QuickSpecs for the disk
enclosure, available on the D3000 website.
Installation overview 21
Preliminary tasks
Planning tasks include:
• “Determining who will install and configure the disk enclosure” Page 22
• “Confirming support for your hardware and software components” Page 22
• “Signing up to automatically receive advisories, notices, and other messages” Page 23
• “Confirming warranty support and finding out about related services” Page 23
• “Gathering and recording information” Page 23
• “Planning the storage configuration” Page 23
Determining who will install and configure the disk enclosure
Storage management experience is required to successfully install and configure this product.
If you are not familiar with installing and configuring storage array systems, Hewlett Packard
Enterprise can install this product for you. For more information, see the Business & IT Services
website: http://www.hpe.com/info/services.
Different levels of assistance are available. For example, the following services might be included:
• Site inspection
• Verification of operating system patch levels
• Customized virtual disk design
• Array hardware installation and activation of optional software
• Array initialization
• Verification that the implemented solution meets your specifications
• Availability of a Hewlett Packard Enterprise Services Storage Specialist to answer questions
during the deployment process
• Verification testing to confirm product functionality and adherence to Hewlett Packard
Enterprise installation quality standards
• On-site orientation, including highlights of basic operation and a review of documentation
Confirming support for your hardware and software components
Specific versions of hardware, firmware, software, drivers, and other components are designed
to work together.
The QuickSpecs for your disk enclosure model provide an up-to-date list of supported servers,
operating systems, controllers, switches, and software tools. Download and review the QuickSpecs
for your disk enclosure model to confirm that the components you plan to use are supported for
use with the disk enclosure.
Check the QuickSpecs before initially installing the disk enclosure and before making any changes
to an existing installation. QuickSpecs are available on the D3000 disk enclosures website.
22 Installation
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