HP D2D2504 G2, D2D4312 G2, D2D4106 G2, D2D4112 G1, D2D4009 G1 User Manual
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HP StoreOnce
D2D Backup System rack models
nl
service and maintenance guide
Abstract
This guide is intended for users who maintain the following rack-mounted models of the HP StoreOnce D2D Backup System:
• HP D2D4324 G2 (12–disk)
• HP D2D4312 G2 (12–disk)
• HP D2D4112 and HP D2D4106 G2 (12–disk)
• HP D2D2502 and 2504 G2 (4–disk)
• HP D2D4112 G1 (12–disk)
• HP D2D4004 G1 (6–disk)
• HP D2D4009 G1 (12–disk)
• HP D2D2502, 2503 and 2504 G1 (4–disk)
The architecture of these D2D Backup Systems is based upon established HP ProLiant and HP Smart Array RAID controller
products, which have their own user and service and maintenance guides. This document provides information on only those
aspects that are not covered in the existing guides.
Please note that there is a separate document for Gen2E products that were introduced after March 2012. This document is
called: HP StoreOnce D2D Backup System maintenance and service guide Addendum for Gen2E models.
HP Part Number: EH985-90937
Published: April 2012
Edition: Sixth
© Copyright 2009–2012 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, Windows NT, and Windows XP are U.S. registered trademarks of Microsoft Corporation.
Contents
1 Introduction...............................................................................................5
Performance best practices.........................................................................................................5
HP D2D and HP ProLiant...........................................................................................................5
How do I tell whether I have a G1 or G2 product?...................................................................6
Using the ProLiant Guide with HP D2D4324 G2 models...........................................................7
Using the ProLiant Guide with HP D2D4312 G2 models............................................................8
Using the ProLiant Guide with HP D2D4106/4112 G2 models....................................................9
Using the ProLiant Guide with HP D2D2502/2504 G2 models..................................................9
Using the ProLiant Guide with HP D2D4112 G1 models...........................................................10
Using the ProLiant Guide with HP D2D4004 and 4009 G1 models..........................................11
Using the ProLiant Guide with HP D2D2502 G1 models ........................................................12
Using the ProLiant Guide with HP D2D2503 G1 models.........................................................13
Using the ProLiant Guide with HP D2D2504 G1 models.........................................................14
POST messages and troubleshooting.........................................................................................14
Tasks that are unique to the HP D2D.........................................................................................14
Software upgrades.................................................................................................................14
2 The flash memory module..........................................................................15
Overview..............................................................................................................................15
Part number......................................................................................................................15
Identifying a flash memory module failure..................................................................................15
Troubleshooting procedure..................................................................................................15
Replacing the memory module, G2 HP D2D Backup Systems only.................................................15
Replacing the memory module, G1 HP D2D Backup Systems........................................................17
3 Replacing the system motherboard .............................................................19
Motherboard part numbers......................................................................................................19
Before replacing the motherboard— a note about licenses...........................................................19
iLO2 licenses.....................................................................................................................19
SAAP licence (HP D2D4324 and D2D4312)..........................................................................19
J27 settings (HP D2D4106/4112 G2 and HP D2D2502/2504 G2)...............................................20
After replacing the motherboard...............................................................................................21
G2 products......................................................................................................................21
G1 products......................................................................................................................22
4 Battery/Flash Backed Write Cache (BBWC or FBWC) module failures.............23
Part numbers..........................................................................................................................23
Identifying the battery/flash capacitor module failure..................................................................23
HP D2D4324, D2D4312, D2D4106 and D2D4112.................................................................23
HP D2D4004,/4009 and D2D2502/3/4 G1 and G2..........................................................24
Replacing the battery/flash capacitor module............................................................................24
Battery/flash capacitor module location................................................................................24
HP D2D4324...............................................................................................................24
HP D2D4312................................................................................................................25
HP D2D4106/4112 G2..................................................................................................25
HP D2D2502/2504 G2................................................................................................26
HP D2D4004/4009 and HP D2D2502/3/4 G1.............................................................26
HP D2D4112 G1...........................................................................................................27
Procedure.........................................................................................................................27
5 The HP SmartArray P410i and P812/P411 RAID controllers and HP SAS
expander card (HP D2D4324 and 4312)........................................................29
Overview..............................................................................................................................29
Contents 3
HP D2D4324....................................................................................................................29
HP D2D4312.....................................................................................................................29
Part numbers.....................................................................................................................30
Identifying a RAID contoller failure............................................................................................30
Before replacing a RAID controller — a note about licenses.........................................................30
P410i controller failure (HP D2D4324 and D2D4312)..................................................................31
P411 controller failure (HP D2D4312).........................................................................................31
P812 controller failure (HP D2D4324)........................................................................................32
HP SAS expander card (HP D2D4324 and D2D4312).................................................................32
6 The HP SmartArray P212 RAID controller (HP D2D2502 G2, 2504 G2, 4106
G2, 4112 G2).............................................................................................34
Overview..............................................................................................................................34
Part numbers.....................................................................................................................34
Identifying a RAID contoller failure............................................................................................34
Before replacing a RAID controller — a note about licenses.........................................................35
Replacing the HP Smart Array P212 controller.............................................................................35
7 The HP SmartArray P400 RAID controller (D2D4004/4009/2500 G1)...........37
Overview..............................................................................................................................37
Part numbers.....................................................................................................................37
P400 controller failure.............................................................................................................38
Identifying a P400 card failure............................................................................................38
Replacing the HP Smart Array P400 controller............................................................................38
8 The HP SmartArray P800 RAID controller (HP D2D4112 G1 only)....................40
Overview..............................................................................................................................40
Part numbers.....................................................................................................................40
P800 controller failure.............................................................................................................40
Identifying a P800 card failure............................................................................................40
Replacing the HP Smart Array P800 controller............................................................................41
Support and other resources.........................................................................42
Related documentation............................................................................................................42
Document conventions and symbols..........................................................................................42
HP technical support...............................................................................................................43
Customer self repair................................................................................................................43
Subscription service................................................................................................................43
HP websites...........................................................................................................................43
Documentation feedback.........................................................................................................43
4 Contents
1 Introduction
This is the Service and Maintenance Guide for the following rack-mounted models of the HP D2D
Backup System:
G2 models:
• HP D2D4324 G2 (12–disk)
• HP D2D4312 G2 (12–disk)
• HP D2D4112 and HP D2D4106 G2 (12–disk)
• HP D2D2502 and HP D2D2504 G2 (4–disk)
G1 models:
• HP D2D4112 (12–disk)
• HP D2D4004 (6–disk)
• HP D2D4009 (12–disk)
• HP D2D2500 series (4–disk)
The hardware for the HP D2D4324, the HP D2D4312/4112 and the HP D2D4106 Capacity
Upgrade Kits are not described in this guide. Further information about these kits can be found in
the Installation Instructions supplied with the kit.
NOTE: The tower or desktop version of the HP D2D Backup System uses a different system
architecture and has a different service and maintenance model. It is not described in this guide.
Performance best practices
HP recommends that you review the Best Practices for Perfomance Optimization White Paper,
describing simple steps that can be performed to ensure that your HP D2D Backup System is
optimized as efficiently as possible.
You can view this white paper from http://www.hp.com/support/manuals. Search for "D2D" and
your specific product. The white papers are shown under the 'White paper' section.
HP D2D and HP ProLiant
The information in the appropriate ProLiant Maintenance and Service Guide should be the primary
reference source for hardware issues on the related D2D Backup System. Spare part numbers are
available in the ProLiant guides. This guide contains only information that is not included in the
ProLiant documentation.
Table 1 Identifying the correct server guide
G2 products
HP ProLiant serverHP D2D Backup System
HP ProLiant DL370 G6 serverHP D2D4324/4312 G2 Backup System
HP ProLiant DL180se G6 serverHP D2D4106/4112 G2 Backup System
HP ProLiant DL160se G6 serverHP D2D2502/2504 G2 Backup System
G1 products
HP ProLiant DL185 G5 serverHP D2D4112 G1 Backup System
HP ProLiant DL185 G5 serverHP D2D4004/4009 G1 Backup Systems
HP ProLiant DL165 G5 serverHP D2D2502/2503/2504 G1 Backup Systems
Performance best practices 5
NOTE: The software and, in some cases, the BIOS are unique to the HP D2D Backup System; it
does not use the same software (nor, in some cases, BIOS) as the ProLiant server.
There are a number of ways of accessing the ProLiant documentation on the HP web. A quick
method is to:
1. Go to http://www.hp.com/support/manuals.
2. Search on the ProLiant server name, as shown in Table 1.
How do I tell whether I have a G1 or G2 product?
In later revisions of D2D software, the Summary Page of the Web Management Interface will tell
you the Type of product".
The product model number also identifies whether it is a G1 or a G2 product. This number can
be found on the product label (you may need to remove the product from the rack to locate the
label).
Table 2 Identifying G1 and G2 products from the product model number
G1 or G2ModelHP D2D Backup System
G2EH985AHP D2D4324 Backup System
G2EH983AHP D2D4312 Backup System
G2EH996AHP D2D4106i Backup System
G2EH998AHP D2D4106fc Backup System
G2EH993BHP D2D4112 Backup System
G1EH993AHP D2D4112 Backup System
G2EJ001BHP D2D2502i Backup System
G2EJ002BHP D2D2504i Backup System
G1EJ001AHP D2D2502i Backup Systems
G1EH945AHP D2D2503i Backup Systems
G1EJ002AHP D2D2504i Backup Systems
G1EH938AHP D2D4004i Backup Systems
G1EH941AHP D2D4004fc Backup Systems
G1EH939AHP D2D4009i Backup Systems
NOTE: The Smart Buy versions of the HP D2D2500 series Backup System are all G1 products.
NOTE: There is a separate document for Gen2E products that were introduced after March
2012. This document is called: HP StoreOnce D2D Backup System maintenance and service guide
Addendum for Gen2E models.
6 Introduction
G1EH942AHP D2D4009fc Backup Systems
Using the ProLiant Guide with HP D2D4324 G2 models
When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specific
information:
• The CPU is Intel Xeon W5680 (Kit part number 601315-B21 includes Heatsink) – there are
two per system.
• The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of
the other disks fails, the online spare disk immediately takes its place.
• The system comes with four RAID controller cards — the HP Smart Array P410i (integrated
into the Motherboard and with FBWC) and three HP Smart Array P812 cards (each with
1024MB cache module and FBWC). The P812 cards are installed in PCI-e Slots 4, 5 and 6.
Part numbers for the P812 card are as follows:
◦ HP Smart Array P812/1024 MB with FBWC Controller: 487204-B21
◦ FBWC: 534562-B21 (this comprises the 1024 cache, capacitor and cable assembly)
For more information about the HP Smart Array cards, search on http://www.hp.com/support/
manuals.
• The configuration of the system memory is 96 GB (12 x 8 GB DIMMs, 6 per processor). The
part number for each 8 GB DIMM is 500662-B21.
• The system has an HP 8Gb Dual Channel PCI-e to Fibre Channel Host Bus Adapter, part
number AJ764A.
• The system has either an HP NC550SFP Dual Port 10GbE Server Adapter, part number
581201-B21, or an HP NC522SFP Dual Port 10GbE Server Adapter, part number
614203-B21.
• The system has an HP SAS Expander Card, part number 468406-B21, in PCI-e Slot 1.
Figure 1 Rear view of the HP D2D4324
5. Fibre Channel card1. Power supplies (two)
6 and 7. RAID cards2. iLO2 Management port (do not use for data)
8. HP SAS expander card3. LAN ports 3 (required connection) and 4
4. 10–Gb Ethernet card with two ports
HP D2D and HP ProLiant 7
Using the ProLiant Guide with HP D2D4312 G2 models
When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specific
information:
• The CPU is Intel Xeon W5580 (Kit part number 495928-B21 includes Heatsink) – there are
two per system.
• The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of
the other disks fails, the online spare disk immediately takes its place.
• The system comes with three RAID controller cards — the HP Smart Array P410i (integrated
into the Motherboard and with BBWC) and two HP Smart Array P411 cards (each with 512MB
cache module and BBWC). The P411 cards are installed in PCI-e Slots 5 and 6. Part numbers
for the P411 card are as follows:
◦ HP Smart Array P411/512 MB with BBWC Controller: 462832-B21
◦ 512 MB memory: 462975-001
◦ BBWC: 462976-001
For more information about the HP Smart Array cards, search on http://www.hp.com/support/
manuals.
• The configuration of the system memory is 96 GB (12 x 8 GB DIMMs, 6 per processor). The
part number for each 8 GB DIMM is 500662-B21.
• The system has an HP 8Gb Dual Channel PCI-e to Fibre Channel Host Bus Adapter, part
number AJ764A.
• The system has an HP NC550SFP Dual Port 10GbE Server Adapter, part number 581201-B21.
• The system has an HP SAS Expander Card, part number 468406-B21, in PCI-e Slot 1.
Figure 2 Rear view of the HP D2D4312
5. Fibre Channel card1. Power supplies (two)
6. RAID cards2. iLO2 Management port (do not use for data)
7. HP SAS expander card3. LAN ports 3 (required connection) and 4
4. 10–Gb Ethernet card with two ports
8 Introduction
Using the ProLiant Guide with HP D2D4106/4112 G2 models
When using the HP ProLiant DL180se G6 guide, be aware of the following HP D2D-specific
information:
• The CPU is Intel Xeon X5550 (Spare P/N 490070-001) – there are two per system
• The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of
the other disks fails, the online spare disk immediately takes its place. (The HP D2D4106 has
12 x 500 GB hard disks; the HP D2D4112 has 12 x 1 TB hard disks.)
• The configuration of the system memory is 72 GB (9 x 8 GB DIMMs; 5 for the first processor,
4 for the second). The part number for each 8 GB DIMM is 500662-B21.
• The HP D2D is supplied with an HP Smart Array P212/Zero Memory Controller (with 512
MB and BBWC) pre-installed in one of the full-height PCI-e slots. For more information about
this card, search on http://www.hp.com/support/manuals. Part numbers are as follows:
◦ HP Smart Array P212/Zero Memory Controller: 462828-B21
◦ 512MB BBWC -Cache and BBWC: 462967-B21
◦ 512 MB memory: 462975-001
◦ BBWC: 462976-001
• The system has an HP Dual Channel 4Gb PCIe Fibre Channel Host Bus Adapter, part number
AE312A, which is installed in a full-height slot
Figure 3 Rear view of the HP D2D4106/4112 G2
5. PCI-e slots
6. VGA port for system console monitor1. Power supply cable sockets (two)
7. USB ports for system console keyboard and mouse2. LAN port 1 (always used for data connection)
8. RAID controller3. LAN port 2
9. Fibre Channel card (HP D2D4106fc/4112)4. Management LAN port (Do not use for data)
Using the ProLiant Guide with HP D2D2502/2504 G2 models
When using the HP ProLiant DL160se G6 guide, be aware of the following HP D2D-specific
information:
• The CPU is the Intel Xeon E5520, part number 506013-001. There is one per system.
• The HP D2D has four removable hard disks.
• There is no optical media storage.
HP D2D and HP ProLiant 9
• HP D2D2502 Backup System: The configuration of the system memory is 24 GB (3 x 8 GB
DIMMs) for the HP D2D2502 Backup System.
HP D2D2504 Backup System: The configuration of the system memory is 32 GB (4 x 8 GB
DIMMs).
The part number for each 8 GB DIMM is 500662-B21.
• The HP D2D is supplied with an HP Smart Array P212 controller (with 512 MB and BBWC)
pre-installed in one of the full-height PCI-e slots. For more information about this card, search
on http://www.hp.com/support/manuals. Part numbers are as follows:
◦ HP Smart Array P212/Zero Memory Controller: 462828-B21
◦ 512MB BBWC -Cache and BBWC: 462967-B21
◦ 512 MB memory: 462975-001
◦ BBWC: 462976-001
Figure 4 Rear view of the HP D2D2502/2504 G2
5. PCIe slots (one full and one low profile)1. Power supply cable socket
6. VGA port for system console monitor2. LAN port 1 (always used for data connection)
7. USB ports for system console keyboard and mouse3. LAN port 2
4. iLO2 Management port (Do not use for data)
Using the ProLiant Guide with HP D2D4112 G1 models
When using the HP ProLiant DL185 G5 guide, be aware of the following HP D2D-specific
information:
• The system components are illustrated in the 12HDD server diagram and the Opteron 2384,
part number 495643-005, is the only processor that is supported.
• The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of
the other disks fails, the online spare disk immediately takes its place.
• There is no optical media storage.
• The configuration of the system memory is 16 GB (8 x 2 GB DIMMs). The part number for
each 2 GB DIMM is 499276-061.
10 Introduction
• The HP D2D is supplied with an HP Smart Array P800 controller (with 512 MB and two
BBWCs) pre-installed in one of the full-height PCI-e slots. For more information about this card,
search on http://www.hp.com/support/manuals. Part numbers are as follows:
◦ P800 card: 398647–001
◦ 512 MB memory: 398645–001
◦ BBWC: 398648–001
• The system has an HP Dual Channel 4Gb PCIe Fibre Channel Host Bus Adapter, part number
AE312A
Figure 5 Rear view of the HP D2D4112 G1
5. PCI-e slots (two full and one low profile)1. Power supply cable sockets (two)
6. VGA port for system console monitor2. LAN port 1 (always used for data connection)
7. Ports for system console keyboard and mouse3. LAN port 2
4. Management LAN port (Do not use for data))
NOTE: One full PCIe slot has a SmartArray RAID controller card pre-installed. The other full PCIe
slot is used for the FC card. You must install the Tape Attach card (SAS or SCSI) in the low profile
slot.
Using the ProLiant Guide with HP D2D4004 and 4009 G1 models
When using the HP ProLiant DL185 G5 guide, be aware of the following HP D2D-specific
information:
• The system components are illustrated in the 12HDD server diagram. Two processors are
supported - Opteron 2222, part number 451810–001, and Opteron 2384, part number
495643-005. If you need to replace a processor, please refer to the document EH938-90942
Replacing processor in HP D2D400x, which can be found on the Manuals page of the HP
web site http://www.hp.com/support/manuals.
• The HP D2D has removable hard disks, either 6 or 12.
• There is no optical media storage.
• The configuration of the system memory is 8 GB (8 x 1 GB DIMMs). The part number for each
1 GB DIMM is 416356-001.
HP D2D and HP ProLiant 11
• The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC)
pre-installed in one of the full-height PCI-e slots. For more information about this card, search
on http://www.hp.com/support/manuals. Part numbers are as follows:
◦ P400 card: 441823–001
◦ 512 MB memory: 405835–001
◦ BBWC: 398648–001
◦ BBWC cable assembly: 409125–001
• The FC model has an HP Dual Channel 4Gb PCIe Fibre Channel Host Bus Adapter, part
number AE312A
Figure 6 Rear view of the HP D2D4004/4009
5. PCIe slots (two full and one low profile)1. Power supply cable sockets (two)
6. VGA port for system console monitor2. LAN port 1 (always used for data connection)
7. PS/2 ports for system console keyboard and mouse3. LAN port 2
4. Management LAN port (Do not connect to this port)
NOTE: One full PCIe slot has a SmartArray RAID controller card pre-installed. The other full PCIe
slot is used for the FC card. You must install the Tape Attach card (SAS or SCSI) in the low profile
slot.
Using the ProLiant Guide with HP D2D2502 G1 models
When using the HP ProLiant DL165 G5 guide, be aware of the following HP D2D-specific
information:
• The AMD Opteron 2376 2.3GHz (75W), part number 495643-003, is the only processor
that is supported.
• The HP D2D has four fixed hard disks.
• There is no optical media storage.
12 Introduction
• The configuration of the system memory is 8 GB (4 x 2 GB DIMMS PC2-6400). The part
number for each 2 GB DIMM is 499276-061.
• The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC)
pre-installed. For more information about this card, search on http://www.hp.com/support/
manuals.
◦ P400 card: 441823–001
◦ 512 MB memory: 405835–001
◦ BBWC: 398648–001
◦ BBWC cable assembly: 409125–001
Figure 7 Rear view of the HP D2D2502/2503/2504 G1
5. PCIe slots (one full and one low profile)1. Power supply cable socket
6. VGA port for system console monitor2. LAN port 1 (always used for data connection)
7. PS/2 ports for system console keyboard and mouse3. LAN port 2
4. Management port (Do not use for data)
Using the ProLiant Guide with HP D2D2503 G1 models
When using the HP ProLiant DL165 G5 guide, be aware of the following HP D2D-specific
information:
• The Opteron 2218, part number 419480-001, is the only processor that is supported.
• The HP D2D has four fixed hard disks.
• There is no optical media storage.
• The configuration of the system memory is 4 GB (4 x 1 GB DIMMs). The part number for each
1 GB DIMM is 416356-001.
• The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC)
pre-installed. For more information about this card, search on http://www.hp.com/support/
manuals.
◦ P400 card: 441823–001
◦ 512 MB memory: 405835–001
◦ BBWC: 398648–001
◦ BBWC cable assembly: 409125–001
HP D2D and HP ProLiant 13
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