HP C2N25UARABA, C2N25UA, D1E80UARABA, C6N91UA, D1E81UA User Manual

...

HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC

Maintenance and Service Guide

AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: November 2012

First Edition: May 2012

Document Part Number: 697140-001

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 6

Right side ............................................................................................................................................. 6

Left side ................................................................................................................................................ 7

Front ..................................................................................................................................................... 8

Display .................................................................................................................................................. 9

Top ..................................................................................................................................................... 10

TouchPad .......................................................................................................................... 10

Lights ................................................................................................................................. 11

Buttons ............................................................................................................................... 12

Keys ................................................................................................................................... 13

Bottom ................................................................................................................................................ 14

3 Illustrated parts catalog ............................................................................................................................... 15

Computer major components ............................................................................................................. 15

Display assembly subcomponents ..................................................................................................... 19

Mass storage devices ......................................................................................................................... 21

Plastics kit .......................................................................................................................................... 22

Miscellaneous parts ............................................................................................................................ 22

Sequential part number listing ............................................................................................................ 23

4 Removal and replacement procedures ....................................................................................................... 26

Preliminary replacement requirements ............................................................................................... 26

Tools required .................................................................................................................... 26

Service considerations ....................................................................................................... 26

Plastic parts ....................................................................................................... 26

Cables and connectors ..................................................................................... 26

Drive handling ................................................................................................... 27

Grounding guidelines ......................................................................................................... 27

Electrostatic discharge damage ........................................................................ 27

Packaging and transporting guidelines ............................................. 29

Component replacement procedures ................................................................................................. 31

Service tag and PCID label ................................................................................................ 31

Service tag ........................................................................................................ 31

PCID label ......................................................................................................... 32

Computer feet .................................................................................................................... 33

Battery ............................................................................................................................... 34

Display subcomponents (bezel, webcam, panel) .............................................................. 35

WLAN module .................................................................................................................... 42

Memory module ................................................................................................................. 45

Hard drive .......................................................................................................................... 47

RTC battery ....................................................................................................................... 50

Optical drive ....................................................................................................................... 51

Keyboard ........................................................................................................................... 53

Top cover ........................................................................................................................... 57

Power button board ........................................................................................................... 61

TouchPad button board ..................................................................................................... 63

Speakers ............................................................................................................................ 65

USB board ......................................................................................................................... 67

Power connector cable ...................................................................................................... 69

Display assembly ............................................................................................................... 71

System board ..................................................................................................................... 81

Optical drive cable ............................................................................................................. 85

Fan/heat sink assembly ..................................................................................................... 87

Processor ........................................................................................................................... 93

5 Using Setup Utility (BIOS) and System Diagnostics ................................................................................. 96

Starting Setup Utility (BIOS) ............................................................................................................... 96

Updating the BIOS ............................................................................................................................. 96

Determining the BIOS version ........................................................................................... 96

Downloading a BIOS update ............................................................................................. 97

Using System Diagnostics .................................................................................................................. 98

6 Specifications ................................................................................................................................................ 99

Computer specifications ..................................................................................................................... 99

39.6-cm (15.6-in), HD display specifications .................................................................................... 100

Hard drive specifications .................................................................................................................. 101

7 Backing up, restoring, and recovering ..................................................................................................... 102

Creating recovery media and backups ............................................................................................. 103

Creating HP Recovery media .......................................................................................... 103

Restore and recovery ....................................................................................................................... 105

Using Windows Refresh for quick and easy recovery ..................................................... 106

Remove everything and reinstall Windows ...................................................................... 106

Recovering using HP Recovery Manager ........................................................................ 107

What you need to know ................................................................................... 107

Using the HP Recovery partition to recover a minimized image (select

models only) .................................................................................................... 107

Using HP Recovery media to recover ............................................................. 108

Changing the computer boot order ................................................................. 108

Removing the HP Recovery partition ............................................................................... 108

8 Power cord set requirements .................................................................................................................... 110

Requirements for all countries .......................................................................................................... 110

Requirements for specific countries and regions ............................................................................. 111

9 Recycling ..................................................................................................................................................... 113

Battery .............................................................................................................................................. 113

Display .............................................................................................................................................. 113

Index ................................................................................................................................................................. 119

vii

1 Product description

Category Description AMD models Intel models

Product name Compaq Presario CQ58 Notebook PC √

HP 2000 Notebook PC √√

Processors AMD processors

C-60 1.333-GHz processor (1066-MHz memory speed, dual core,

9 W)

E-300 1.3-GHz processor (1066-MHz memory speed, dual core,

18 W)

E2-2000 1.75-GHz processor (1333-MHz memory speed, dual core,

18 W)

E2-1800 1.70-GHz processor (1333-MHz memory speed, dual core,

18 W)

E1-1500 1.48-GHz processor (1066-MHz memory speed, dual core,

18 W)

E1-1200 1.40-GHz processor (1066-MHz memory speed, dual core,

18 W)

Intel Core i5 processors

3230M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) √

3210M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) √

2450M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) √

Intel Core i3 processors

3130M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) √

3120M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) √

√

3110M 2.40-GHz processor (1600-MHz memory speed, 3.0-

MB L3 cache, dual core, 35 W)

2370M 2.40-GHz processor (1333-MHz memory speed, 3.0-

MB L3 cache, dual core, 35 W)

2350M 2.30-GHz processor (1333-MHz memory speed, 3.0-

MB L3 cache, dual core, 35 W)

2348M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W) √

2328M 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W) √

√

Category Description AMD models Intel models

Intel Pentium processors

2030M 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W) √

2020M 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √

B980 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √

B970 2.30-GHz processor (1333-MHz memory speed, 2.0-

MB L3 cache, dual core, 35 W)

B960 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W) √

B950 2.10-GHz processor (1333-MHz memory speed, 2.0-

MB L3 cache, dual core, 35 W)

Intel Celeron processor

1000M 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) √

B830 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) √

B820 1.7-GHz processor (1333-MHz memory speed, 2.0-

MB L3 cache, dual core, 35 W)

Chipset AMD A68M fusion controller hub (FCH) √

Intel HM75 Express Chipset (Core i5/i3 processors only) √

Intel HM70 Express Chipset (Pentium/Celeron processors only) √

Graphics UMA graphics:

AMD Radeon HD 7340 Graphics (on models with AMD E2-1800

processor; supports DirectX 11)

AMD Radeon HD 7310 Graphics (on models with AMD E1-1200

processor; supports DirectX 11)

√

AMD Radeon HD 6310 Graphics (on models with AMD E-300

processor; supports DirectX 11)

AMD Radeon HD 6290 Graphics (on models with AMD C-60

processor; supports DirectX 11)

Intel HD Graphics 4000 (on models with Intel Core i7, i5, i3

processors)

Intel HD Graphics 3000 (on models with Intel Core i7, i5, i3

processors)

Intel HD Graphics (on models with Intel Pentium or Celeron

processor; supports DirectX 10)

Panel 39.6-cm (15.6-inch), HD, LED, SVA BrightView (1366×768) display;

typical brightness: 200 nits

LVDS support

Memory 2 customer-accessible/upgradable memory module slots √√

Supports dual-channel memory √√

Supports up to 8192 GB of system RAM √√

DDR3/1600-MHz √

√

√√

2 Chapter 1 Product description

Category Description AMD models Intel models

DDR3/1333-MHz (DDR3/1600-MHz downgraded to DDR3/1333-

DDR3/1066-MHz (DDR3/1600-MHz downgraded to DDR3/1066-

Supports the following configurations:

Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm

Customer-accessible √√

Serial ATA √√

Supports the following hard drives:

MHz)

● 8192-MB total system memory (4096×2; not supported on a 32-

bit operating system)

6144-MB total system memory (4096×1 + 2048×1; not

●

supported on a 32-bit operating system)

4096-MB total system memory (4096×1 or 2048×2)

●

2048-MB total system memory (2048×1)

●

(.28-in) thicknesses

● 750-GB, 5400-rpm, 9.5-mm

640-GB, 5400-rpm, 9.5-mm

●

√√

√

√√

500-GB, 5400-rpm, 9.5-mm or 7.0-mm

●

● 320-GB, 5400-rpm, 9.5-mm or 7.0-mm

Optical drive Fixed √√

Serial ATA √√

12.7-mm tray load √√

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive √√

Audio/video Single digital microphone √√

HD audio √√

Altec Lansing speakers √√

Supports Microsoft Premium requirements √√

HP TrueVision HD webcam √√

HP VGA webcam (fixed, no tilt with activity LED, 640×480 by 24

frames per second

Ethernet Integrated 10/100 network interface card (NIC) √√

Wireless Integrated wireless local area network (WLAN) options by way of

wireless module

One or two WLAN antennas built into display assembly √√

√√

Category Description AMD models Intel models

External media card

Support for the following WLAN formats:

● Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter

Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0

●

Combo Adapter

● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth

4.0 Combo Adapter

Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe

●

HMC

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter

●

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0

●

Combo Adapter

Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter

●

Atheros AR9485 802.11b/g/n WiFi Adapter for use in Brazil

●

HP Multi-Format Digital Media Reader supports the following digital card formats:

● Secure Digital (SD) Memory Card

Secure Digital Extended Capacity (SDxC) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

√√

● Ultra High Speed MultiMediaCard (UHS/MMC)

Ports 3-pin AC power √√

Audio-in (microphone) √√

Audio-out (headphone) √√

HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √√

RJ-45 (Ethernet, includes link and activity lights) √√

USB 2.0 (3 ports) √√

VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 60

VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 75

Keyboard/ pointing devices

TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-

Taps enabled by default √√

Power requirements

Hz, hot plug and unplug and auto-detection for correct output to wideaspect vs. standard aspect video

Full-size textured pocket keyboard √√

zoom enabled

AC adapter

√

√√

65-W RC V HP Smart AC adapter with localized cable plug support

(3-wire plug with ground pin, supports 3-pin DC connector)

4 Chapter 1 Product description

√√

Category Description AMD models Intel models

Support for the following batteries:

● 6-cell, 47-Whr, 2.20-Ah Li-ion battery

Security Security cable slot √√

Operating system

Serviceability End-user replaceable parts:

Preinstalled:

● Windows 8 (64-bit)

● AC adapter

● Battery

● Hard drive

Memory modules (2)

●

Optical drive

●

WLAN module

●

√√

2 External component identification

Right side

Component Description

(1) Optical drive Reads an optical disc.

NOTE: On select models, the optical drive also writes to

an optical disc.

(2) Optical drive light

(3) Optical drive eject button Releases the disc tray.

(4)

(5)

(6) Power connector Connects an AC adapter.

(7) Security cable slot Attaches an optional security cable to the computer.

USB 2.0 ports (2) Connect optional USB devices.

AC adapter light

Green: The optical drive is being accessed.

●

● Off: The optical drive is idle.

White: The AC adapter is connected and the battery is

●

charged.

● Amber: The AC adapter is connected and the battery

is charging.

Off: The computer is using DC power.

●

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being mishandled or stolen.

6 Chapter 2 External component identification

Left side

Component Description

(1)

(2) Vent Enables airflow to cool internal components.

(3)

(4)

(5) USB 2.0 port Connects an optional USB device.

(6)

(7)

External monitor port Connects an external VGA monitor or projector.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

RJ-45 (network) jack Connects a network cable.

HDMI port Connects an optional video or audio device, such as a high-

definition television, or any compatible digital or audio device.

Audio-in (microphone) jack Connects an optional computer headset microphone, stereo

array microphone, or monaural microphone.

Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust the

volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices.

NOTE: When a device is connected to a headphone jack,

the computer speakers are disabled.

(8)

Digital Media Slot Supports the following digital card formats:

● Secure Digital (SD) Memory Card

Secure Digital Extended Capacity (SDxC) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

● Ultra High Speed MultiMediaCard (UHS/MMC)

Left side 7

Component Description

Front

(9)

(10)

Component Description

Speakers (2) Produce sound.

Hard drive light

Power light

Blinking white: The hard drive is being accessed.

●

White: The computer is on.

●

● Blinking white: The computer is in the Sleep state, which

is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is

an energy-saving mode that uses the least amount of power.

8 Chapter 2 External component identification

Display

Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is closed

while the power is on.

NOTE: The internal display switch is not visible from the

outside of the computer.

(2) Internal microphone Records sound.

(3) Webcam Records video, captures still photographs, and allows video

(4) Webcam light On: The webcam is in use.

(5) WLAN antenna* Send and receive wireless signals to communicate with wireless

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. To access Help and Support in Windows 8, from the Start screen, type help, and then select Help and Support from the list of apps.

conferences and online chat by means of streaming video.

To use the webcam in Windows 8, from the Start screen, type cyberlink, and then select CyberLink YouCam from the list of apps.

local area networks (WLANs).

Display 9

Top

TouchPad

Component Description

(1) TouchPad on/off button Turns the TouchPad on or off.

(2) TouchPad light

(3) TouchPad zone Moves the on-screen pointer and selects or activates items

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right TouchPad button Functions like the right button on an external mouse.

On: The TouchPad is off.

●

● Off: The TouchPad is on.

on the screen.

10 Chapter 2 External component identification

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the keys to all capital

(2)

(3)

Power light ● White: The computer is on.

Wireless light ● White: An integrated wireless device, such as a

letters.

Blinking white: The computer is in the Sleep state,

●

which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation

●

is an energy-saving mode that uses the least amount of power.

wireless local area network (WLAN) device and/or a Bluetooth® device, is on.

● Amber: All wireless devices are off.

Top 11

Buttons

Component Description

Power button ● When the computer is off, press the button to turn on

the computer.

When the computer is in the Sleep state, press the

●

button briefly to exit Sleep.

When the computer is in Hibernation, press the button

●

down briefly to exit Hibernation.

If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

In Windows 8:

1. From the Start screen, type power options.

2. Click Settings, and then select Power Options from

the options displayed.

12 Chapter 2 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination

(2) fn key Displays system information when pressed in combination

(3)

(4) Action keys Execute frequently used system functions.

(5)

Windows 8 logo key Windows 8: Returns you to the Start screen from an open

Windows 8 applications key Windows 8: Displays options for a selected object.

with the fn key.

with the esc key.

app or the Desktop.

NOTE: Pressing the Windows logo key again will return

you to the previous screen.

Top 13

Bottom

Component Description

(1) Battery bay Holds the battery.

(2) Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(3)

(4)

(5)

Battery release latch Releases the battery from the battery bay.

Wireless and memory module compartment

Hard drive bay Contains the hard drive.

Contains the wireless and memory modules.

CAUTION: To prevent an unresponsive system, replace the

wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support.

14 Chapter 2 External component identification

3 Illustrated parts catalog

Computer major components

Computer major components 15

Item Component Spare part number

(1) Display assembly (not spared)

NOTE: For display assembly spare part information, see

(2) Keyboard (includes keyboard cable):

For use in French Canada 698694-DB1

For use in the United States 698694-001

(3) Power button board (includes cable) 689686-001

(4) Top cover (includes TouchPad):

For use with Compaq models 689696-001

For use with blue HP models 689694-001

For use with black HP models 689695-001

(5) Speakers (includes left and right speakers and cable) 689693-001

(6) TouchPad button board (includes bracket and cables) 689688-001

(7) Fan/heat sink assembly (includes replacement thermal materials):

For use only with computer models equipped with an AMD processor 688281-001

For use only with computer models equipped with an Intel processor 685086-001

Hard Drive Hardware Kit, includes: 685089-001

(8a) Hard drive cable

Display assembly subcomponents on page 19.

(8b) Hard drive bracket

Plastics Kit, includes: 689689-001

(9a) Hard drive compartment cover (includes one captive screw, secured by a C-clip)

(9b) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)

NOTE: See

(10) Optical drive cable (includes cable bracket) 685084-001

(11) USB board (includes cable) 689687-001

(12) System board (includes replacement thermal materials):

For use only with models with an AMD C-70 processor

For use only with models with an AMD E2-2000 processor

For use only with models with an AMD E2-1800 processor

● Models without Windows 8 688277-001

For use only with models with an AMD E1-1500 processor

Models with Windows 8 Standard 713023-501

●

Models with Windows 8 Standard 715891-501

●

Models with Windows 8 Standard 688277-501

●

Plastics kit on page 22 for more plastics kit spare part information.

● Models with Windows 8 Standard 715890-501

16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use only with models with an AMD E1-1200 processor

● Models with Windows 8 Standard 688278-501

For use only with models with an Intel Core i5 or i3 processor

● Models with Windows 8 Standard 685107-501

For use only with models with an Intel Pentium or Celeron processor

● Models with Windows 8 Standard 685783-501

(13) Power connector cable 689678-001

(14) RTC battery 449137-001

(15) Processor (includes replacement thermal materials):

Intel Core i5 processors (3.0-MB L3 cache, dual core, 35 W):

● 3230M 2.60-GHz processor 711903-001

Intel Core i3 processors (3.0-MB L3 cache, dual core, 35 W):

Models without Windows 8 688278-001

●

Models without Windows 8 685107-001

●

Models without Windows 8 685783-001

●

NOTE: Only valid on models with Intel processors. On AMD models, the processor comes with the system

board and cannot be removed.

3210M 2.50-GHz processor 680645-001

●

● 3130M 2.60-GHz processor 713163-001

● 2370M 2.40-GHz processor 677152-001

Intel Pentium processors (2.0-MB L3 cache, dual core, 35 W):

● B980 2.40-GHz processor 692428-001

● B950 2.10-GHz processor 653338-001

Intel Celeron processors (2.0-MB L3 cache, dual core, 35 W):

● B830 1.8-GHz processor 699547-001

3120M 2.50-GHz processor 700627-001

●

3110M 2.40-GHz processor 682417-001

●

2350M 2.30-GHz processor 653340-001

●

2328M 2.20-GHz processor 693542-001

●

2030M 2.50-GHz processor 713164-001

●

2020M 2.40-GHz processor 700628-001

●

B970 2.30-GHz processor 676785-001

●

B960 2.20-GHz processor 664662-001

●

1000M 1.8-GHz processor 713162-001

●

B820 1.7-GHz processor 690537-001

●

Computer major components 17

Item Component Spare part number

(16) WLAN module:

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001

Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001

Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter 691415-001

(17) Memory module (PC3, 12800, 1600-MHz):

4 GB 641369-001

2 GB 652972-001

(18) Hard drive (2.5-in, SATA; does not include hard drive cable or bracket):

NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number

685089-001.

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 5400-rpm, 9.5-mm 669299-001

320-GB, 5400-rpm, 9.5-mm 622643-001

(19) Base enclosure (for use with all models)

For use in models without Windows 8 689674-001

For use in Windows 8 models 704016-001

(20) Battery:

6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001

6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001

(21) Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive;

includes rear optical drive bracket but does not include optical drive cable or cable bracket)

NOTE: The optical drive cable and cable bracket are included in the optical drive

cable kit, spare part number 685084-001.

689685-001

18 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel:

For use with Compaq models 689676-001

For use with HP models 689675-001

(2) Webcam/microphone module

VGA 685112-001

HD 703461-001

Display assembly subcomponents 19

Item Component Spare part number

(3) 39.6-cm (15.6-inch), HD, LED, BrightView display panel 689690-001

(4a) Top hinge covers

(4b) Side hinge covers

(5) Hinges (include hinges and left and right hinge covers) 689679-001

(6) Display cable (includes display panel cable and webcam/microphone cable) 689677-001

(7) Antennas (includes wireless antenna cables and transceivers) 689670-001

(8) Display enclosure:

For use with Compaq models 689673-001

For use with black HP models 689672-001

For use with blue HP models 689671-001

20 Chapter 3 Illustrated parts catalog

Mass storage devices

Item Component Spare part number

(1) Hard drive (2.5-in, SATA; does not include hard drive cable or bracket):

NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number

685089-001.

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 5400-rpm, 9.5-mm 669299-001

320-GB, 5400-rpm, 9.5-mm 622643-001

Hard Drive Hardware Kit, includes: 685089-001

(2a) Hard drive bracket

(2b) Hard drive cable

(3) Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive;

includes rear optical drive bracket but does not include optical drive cable or cable bracket)

NOTE: The optical drive cable and cable bracket are included in the optical drive

cable kit, spare part number 685084-001.

(4) Optical drive cable (includes cable bracket) 685084-001

689685-001

Mass storage devices 21

Plastics kit

Item Component Spare part number

Plastics Kit, includes: 689689-001

(1) Hard drive compartment cover (includes one captive screw, secured by a C-clip)

(2) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)

Miscellaneous parts

Component Spare part number

HP Smart AC adapter (65-W RC V) 693711-001

Power cord (3-pin, black, 1.83-m) for use in North America 490371-001

Rubber computer feet (includes computer feet and display rubber) 691221-001

Screw Kit 689691-001

Thermal pad (for use with all models) 651046-001

22 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number Description

449137-001 RTC battery

490371-001 Power cord for use in North America (3-pin, black, 1.83-m)

593553-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery

593554-001 6-cell, 55-Whr, 2.55-Ah Li-ion battery

622643-001 320-GB, 5400-rpm, 9.5-mm SATA hard drive (does not include hard drive cable or bracket)

641369-001 4-GB memory module (PC3, 12800, 1600-MHz)

651046-001 Thermal pad (for use with all models)

652972-001 2-GB memory module (PC3, 12800, 1600-MHz)

653338-001 Intel Pentium B950 2.10-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual

653340-001 Intel Core i3-2350M 2.30-GHz processor (1333-MHz memory speed, 3.0-MB L3 cache, dual

655795-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

657325-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

664662-001 Intel Pentium B960, 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W; includes

669299-001 500-GB, 5400-rpm, 9.5-mm SATA hard drive (does not include hard drive cable or bracket)

669300-001 640-GB, 5400-rpm, 9.5-mm SATA hard drive (does not include hard drive cable or bracket)

670691-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC

675794-001 Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter

676785-001 Intel Pentium B970 2.30-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual

677152-001 Intel Core i3-2370M 2.40-GHz processor (1333-MHz memory speed, 3.0-MB L3 cache, dual

680645-001 Intel Core i5 3210, 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W)

682417-001 Intel Core i3-3110M 2.40-GHz processor (1600-MHz memory speed, 3.0-MB L3 cache, dual

core, 35 W; includes replacement thermal materials)

replacement thermal materials)

core, 35 W; includes replacement thermal materials)

685084-001 Optical drive cable (includes cable bracket)

685086-001 Fan/heat sink assembly for use only with computer models equipped with an Intel processor

685089-001 Hard Drive Hardware Kit (includes hard drive cable and bracket)

685107-001 System board for use only with models without Windows 8 and with an Intel Core i5 or i3

685107-501 System board for use only with models with Windows 8 Standard and with an Intel Core i5 or i3

685112-001 Webcam/microphone module, VGA

(includes replacement thermal materials)

processor (includes replacement thermal materials)

Sequential part number listing 23

Spare part number Description

685783-001 System board for use only in models without Windows 8 and with an Intel Pentium or Celeron

685783-501 System board for use only in models with Windows 8 Standard and with an Intel Pentium or

688277-001 System board for use only with models without Windows 8 and with an AMD E2-1800 processor

688277-501 System board for use only with models with Windows 8 Standard and an AMD E2-1800

688278-001 System board for use only with models without Windows 8 and with an AMD E1-1200 processor

688278-501 System board for use only with models with Windows 8 Standard and with an AMD E1-1200

688281-001 Fan/heat sink assembly for use only with models with an AMD processor

689670-001 Antennas (includes wireless antenna cables and transceivers)

689671-001 Display enclosure for use with blue HP models

689672-001 Display enclosure for use with black HP models

689673-001 Display enclosure for use with Compaq models

689674-001 Base enclosure for use in models without Windows 8

processor (includes replacement thermal materials)

Celeron processor (includes replacement thermal materials)

(includes replacement thermal materials)

processor (includes replacement thermal materials)

(includes replacement thermal materials)

processor (includes replacement thermal materials)

(includes replacement thermal materials)

689675-001 Display bezel for use with HP models)

689676-001 Display bezel for use with Compaq models)

689677-001 Display cable (includes display panel cable and webcam/microphone cable)

689678-001 Power connector cable

689679-001 Hinges (includes hinges and left and right hinge covers)

689685-001 Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive; includes rear

optical drive bracket but does not include optical drive cable or cable bracket)

689687-001 USB board (includes cable)

689686-001 Power button board (includes cable)

689688-001 TouchPad button board (includes bracket and cables)

689689-001 Plastics Kit (includes hard drive compartment cover, memory module/wireless module

compartment cover, and captive screws secured by C-clips)

689690-001 39.6-cm (15.6-inch), HD, LED, BrightView display panel

689691-001 Screw Kit

689693-001 Speakers (includes left and right speakers and cable)

689694-001 Top cover for use with blue HP models (includes TouchPad)

689695-001 Top cover for use with black HP models (includes TouchPad)

689696-001 Top cover for use with Compaq models (includes TouchPad)

690019-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter

24 Chapter 3 Illustrated parts catalog

Spare part number Description

690020-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter

690537-001 Intel Celeron B820 1.7-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual core,

35 W; includes replacement thermal materials)

691221-001 Rubber computer feet (includes computer feet and display rubber)

691415-001 Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter

692428-001 Intel Pentium B980, 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W)

693542-001 Intel Core i3 2328M, 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W)

693711-001 65-W RC V HP Smart AC adapter

698694-001 Keyboard for use in the United States (includes keyboard cable)

698694-DB1 Keyboard for use in French Canada (includes keyboard cable)

699547-001 Intel Celeron B830, 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W)

700627-001 Intel Core i3 3120M, 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W)

700628-001 Intel Pentium 2020M, 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W)

703461-001 Webcam/microphone module, HD

704016-001 Base enclosure for use in models with Windows 8

711903-001 Intel Core i5, 3230M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W)

713023-501 System board for use only with models with Windows 8 Standard and an AMD C-70 processor

713162-001 Intel Celeron 1000M, 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W)

713163-001 Intel Core i3 3130M, 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W)

713164-001 Intel Pentium 2030M, 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W)

715890-501 System board for use only with models with Windows 8 Standard and an AMD E1-1500

715891-501 System board for use only with models with Windows 8 Standard and an AMD E2-2000

(includes replacement thermal materials)

processor (includes replacement thermal materials)

Sequential part number listing 25

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

You will need the following tools to complete the removal and replacement procedures:

● Flat-bladed screwdriver

● Magnetic screwdriver

Phillips P0 and P1 screwdrivers

●

Service considerations

The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all

accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.

Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

26 Chapter 4 Removal and replacement procedures

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to

the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal

components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

Preliminary replacement requirements 27

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

28 Chapter 4 Removal and replacement procedures

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

Protect ESD-sensitive parts and assemblies with conductive or approved containers or

●

packaging.

● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-

●

conductive foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that

●

mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.

Use a wrist strap connected to a properly grounded work surface and use properly grounded

●

tools and equipment.

● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-

●

safe materials.

● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids

and Styrofoam.

● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle

these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

●

● Turn off power and input signals before inserting or removing connectors or test equipment.

Preliminary replacement requirements 29

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible

straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)

●

can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

● Conductive tabletop workstations with ground cords of one megohm resistance

● Static-dissipative tables or floor mats with hard ties to the ground

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

● Metal tote boxes

● Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

30 Chapter 4 Removal and replacement procedures

Component replacement procedures

This chapter provides removal and replacement procedures.

Make special note of each screw's size and location during removal and replacement.

Service tag and PCID label

Service tag

When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

Product name (1). This is the product name affixed to the front of the computer.

●

● Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product.

Part number/Product number (p/n) (3). This number provides specific information about the

●

product's hardware components. The part number helps a service technician to determine what components and parts are needed.

Warranty period (4). This number describes the duration (in years) of the warranty period for the

●

computer.

Model description (select models only) (5). This is the alphanumeric identifier used to locate

●

documents, drivers, and support for the computer.

Component replacement procedures 31

PCID label

The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.

Windows 8 models

Non-Windows 8 models

32 Chapter 4 Removal and replacement procedures

Computer feet

Description Spare part number

Rubber computer feet 685103-001

The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.

Component replacement procedures 33

Battery

Description Spare part number

6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001

6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

To remove the battery:

1. Turn the computer upside down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Pivot the battery (2) upward and remove it (3) from the computer.

To insert the battery:

1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery

bay.

2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery

release latch will automatically lock into place.)

34 Chapter 4 Removal and replacement procedures

Display subcomponents (bezel, webcam, panel)

This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer.

To remove the remaining display subcomponents, including the hinge covers, hinges, cable, antennas, and enclosure, you must remove the entire display assembly from the computer. See

Display assembly on page 71 for more information about removing the display assembly in its

entirety.

Description Spare part number

35.6-cm (14.0-in), HD, LED, BrightView display panel 685101-001

35.6-cm (14.0-in), HD, LED, Anti-glare display panel 694746-001

Display bezel (includes Mylar screw covers) 685081-001

HP TrueVision HD webcam/microphone module 694747-001

HP VGA webcam/microphone module 685112-001

Rubber display bumpers 685102-001

Before removing the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 34).

To remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer:

1. Position the computer right-side up with the front toward you, and then open it.

2. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure

the display bezel to the display assembly. The Mylar screw covers are included with the display bezel spare part kit.

3. Flex the inside edges of the top edge, the left and right sides, and the bottom edge of the display

bezel until the bezel disengages from the display enclosure.

Component replacement procedures 35

4. Remove the display bezel (3).

36 Chapter 4 Removal and replacement procedures

5. To remove the webcam/microphone module:

a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel

and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible.

Component replacement procedures 37

b. Disconnect the module cable from the module.

38 Chapter 4 Removal and replacement procedures

c. Remove the webcam/microphone module. (The module is attached to the display enclosure

with double-sided tape.)

Component replacement procedures 39

6. To remove the display panel:

a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display

panel, and then tilt the display panel down (2) until it rests on the computer.

b. Release the adhesive strip (1) that secures the display panel cable to the display panel,

and then disconnect the display panel cable (2) from the display panel.

40 Chapter 4 Removal and replacement procedures

c. Release the webcam/microphone module cable that is secured to the back of the display

panel with adhesive material, and then remove the display panel (3).

Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.

Component replacement procedures 41

WLAN module

Description Spare part number

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001

Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001

Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690020-001

Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter 691415-001

Atheros AR9485 802.11b/g/n WiFi Adapter for use in Brazil 712639-201

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless

module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 34).

42 Chapter 4 Removal and replacement procedures

To remove the WLAN module:

1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on

the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see

Plastics kit

on page 22.

2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2

WLAN antenna cable is connected to the WLAN module Aux terminal.

3. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.

(The WLAN module tilts up.)

Component replacement procedures 43

4. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the

protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

44 Chapter 4 Removal and replacement procedures

Memory module

Description Spare part number

4-GB (PC3, 12800, 1600-MHz) 641369-001

2-GB (PC3, 12800, 1600-MHz) 652972-001

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 34).

5. Remove the memory module/wireless module compartment cover (see

on page 42).

To remove a memory module:

1. Flip up the Mylar sheet protecting the memory module compartment.

WLAN module

2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory

module. (The memory module tilts up.)

Component replacement procedures 45

3. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

46 Chapter 4 Removal and replacement procedures

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive

cable and bracket are included in the Hard Drive Hardware Kit.

Description Spare part number

750-GB, 5400-rpm, 9.5-mm 634250-001

640-GB, 5400-rpm, 9.5-mm 669300-001

500-GB, 5400-rpm, 9.5-mm 669299-001

320-GB, 5400-rpm, 9.5-mm 622643-001

Hard Drive Hardware Kit (includes hard drive cable and bracket) 685089-001

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 34).

5. Remove the memory module/wireless module compartment cover (see

on page 42).

WLAN module

Component replacement procedures 47

To remove the hard drive:

1. Loosen the hard drive cover screw (1), and then lift up (2) and remove the cover (3). The hard

drive compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see

Plastics kit on page 22.

2. Disconnect the hard drive cable (1) from the system board.

3. Lift the hard drive (2) out of the hard drive bay.

4. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive.

5. Pull the sides of the hard drive bracket (2) out and away from the hard drive.

48 Chapter 4 Removal and replacement procedures

6. Remove the hard drive (3) from the bracket.

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 49

RTC battery

Description Spare part number

RTC battery 449137-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

Battery on page 34).

WLAN module

on page 42).

6. Remove the hard drive compartment cover (see

Hard drive on page 47).

To remove the RTC battery:

Insert a screwdriver or similar small tool between the battery and the clip that secures it (1), pry

▲

the battery up to disengage it from the socket, and then remove the battery (2).

Reverse this procedure to install the RTC battery.

50 Chapter 4 Removal and replacement procedures

Optical drive

NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include

the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See drive cable and cable bracket.

Description Spare part number

DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 685096-001

Optical drive insert for use in models without an optical drive 702756-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

Optical drive cable on page 85 for more information about the optical

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

Battery on page 34).

WLAN module

on page 42).

6. Remove the hard drive (see

Hard drive on page 47).

To remove the optical drive:

1. Remove the Phillips PM2.5×4.0 screw (1) that secures the optical drive to the computer.

2. Insert a screwdriver or similar small tool into the hole at the rear of the optical drive bay, and

then push the optical drive (2) to release it from the bay.

Component replacement procedures 51

3. Remove the optical drive (3) by sliding it out of the optical drive bay.

4. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the

optical drive with the rear panel toward you.

5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive.

6. Remove the optical drive bracket (2).

Reverse this procedure to reassemble and install the optical drive.

52 Chapter 4 Removal and replacement procedures

Keyboard

NOTE: The keyboard spare part kit includes a keyboard cable.

Description Spare part number

Keyboard for use in Brazil 698694-201

Keyboard for use in India 698694-D61

Keyboard for use in Latin America 698694-161

Keyboard for use in South Korea 698694-AD1

Keyboard for use in Taiwan 698694-AB1

Keyboard for use in Thailand 698694-281

Keyboard for use in the United States 698694-001

Before removing the keyboard, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

the computer on, and then shut it down through the operating system.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Remove the memory module/wireless module compartment cover (see

Battery on page 34).

WLAN module

on page 42).

6. Remove the hard drive compartment cover (see

Hard drive on page 47).

Component replacement procedures 53

Remove the keyboard:

1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer just below the

WLAN module slot.

2. Rest and secure the computer on its left side with the bottom toward you, and then partially open

the computer.

3. Using a flat-bladed screwdriver or similar tool, push the tabs of the 4 keyboard clips (1) that are

visible inside the battery bay towards the rear of the computer to loosen the keyboard.

54 Chapter 4 Removal and replacement procedures

4. Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on

the back of the keyboard until the keyboard disengages from the computer.

5. Turn the computer right-side up with the front toward you.

6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it

rests upside down on the palm rest.

Component replacement procedures 55

7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and

then disconnect the keyboard cable (2) from the system board.

8. Remove the keyboard (3).

Reverse this procedure to install the keyboard.

56 Chapter 4 Removal and replacement procedures

Top cover

NOTE: The top cover spare part kit includes the TouchPad. However, it does not include the

TouchPad cables. The TouchPad cables are included with the TouchPad button board. For more information on the TouchPad button board, see

Description Spare part number

Top cover for use in charcoal models 685762-001

Top cover for use in black models 713530-001

Before removing the top cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

TouchPad button board on page 63.

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Battery on page 34), and then remove the following components:

WLAN module on page 42)

Hard drive on page 47)

Keyboard on page 53)

NOTE: When replacing the top cover, be sure that the following components are removed from the

defective top cover and installed on the replacement top cover:

Power button board and cable (see

●

TouchPad button board and cables (see

●

Power button board on page 61)

TouchPad button board on page 63)

To remove the top cover:

1. Close the computer, and then turn the computer upside down with the front toward you.

Component replacement procedures 57

2. Remove the five Phillips PM2.5×6.0 screws that secure the top cover to the computer.

3. Remove the four Phillips PM1.6×2.0 screws (1) and the Phillips PM2.0×3.0 screw (2) that secure

the top cover to the computer.

58 Chapter 4 Removal and replacement procedures

4. Remove the eleven Phillips PM2.5×4.0 screws that secure the top cover to the computer.

5. Turn the computer right-side up with the front toward you, and then open the computer.

6. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board

cable (2), and then disconnect the cables from the system board.

Component replacement procedures 59

7. Remove the two Phillips PM2.5×6.0 screws that secure the top cover to the computer.

8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the

base enclosure.

9. Remove the top cover (2).

Reverse this procedure to install the top cover.

60 Chapter 4 Removal and replacement procedures

Power button board

Description Spare part number

Power button board (includes cable) 685098-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Battery on page 34), and then remove the following components:

WLAN module on page 42)

Hard drive on page 47)

Keyboard on page 53)

Top cover on page 57)

To remove the power button board:

1. Turn the top cover upside down with the front toward you.

2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the power button board to the

top cover.

3. Remove the Mylar sheet covering the power button board (2).

Component replacement procedures 61

4. Remove the power button board and cable (3).

Reverse this procedure to install the power button board and cable.

62 Chapter 4 Removal and replacement procedures

TouchPad button board

Description Spare part number

TouchPad button board (includes bracket and cables) 685099-001

Before removing the TouchPad button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Battery on page 34), and then remove the following components:

WLAN module on page 42)

Hard drive on page 47)

Keyboard on page 53)

Top cover on page 57)

To remove the TouchPad button board:

1. Turn the top cover upside down with the front toward you.

2. Remove the two Phillips PM2.0×3.0 screws (1) that secure the TouchPad button board and

bracket to the top cover.

3. Remove the bracket (2).

4. Release the ZIF connector to the TouchPad board cable (3), and then disconnect the cable from

the TouchPad board. (The TouchPad board is attached to the top cover and cannot be removed.)

Component replacement procedures 63

5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then

remove the TouchPad button board (5).

Reverse this procedure to install the TouchPad button board.

64 Chapter 4 Removal and replacement procedures

Speakers

Description Spare part number

Speakers (includes left and right speakers and cable) 685106-001

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Battery on page 34), and then remove the following components:

WLAN module on page 42)

Hard drive on page 47)

Keyboard on page 53)

Top cover on page 57)

To remove the speakers:

1. Disconnect the speaker cable (1) from the system board.

2. To release the left speaker (2) out from under the system board, rotate the left speaker (3)

toward the system board.

Component replacement procedures 65

3. Remove the speakers (4).

Reverse this procedure to install the speakers.

66 Chapter 4 Removal and replacement procedures

USB board

Description Spare part number

USB board (includes cable) 685097-001

Before removing the USB board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

the computer on, and then shut it down through the operating system.

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Battery on page 34), and then remove the following components:

WLAN module on page 42)

Hard drive on page 47)

Keyboard on page 53)

Top cover on page 57)

To remove the USB board:

1. Release the ZIF connector (1) that secures the USB board cable to the system board, and then

disconnect the USB board cable.

2. Remove the Phillips PM2.5×4.0 screw (2) that secures the USB board to the base enclosure.

Component replacement procedures 67

3. Remove the USB board (3).

Reverse this procedure to install the USB board.

68 Chapter 4 Removal and replacement procedures

Power connector cable

Description Spare part number

Power connector cable 685085-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Memory module/wireless module compartment cover (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Battery on page 34), and then remove the following components:

WLAN module on page 42)

Hard drive on page 47)

Keyboard on page 53)

Top cover on page 57)

To remove the power connector cable:

1. Disconnect the power connector cable (1) from the system board.

2. Release the power connector cable from the clips (2) built into the base enclosure.

3. Remove the tape (3) that secures the power connector cable to the base enclosure.

Component replacement procedures 69

4. Remove the power connector cable (4).

Reverse this procedure to install the power connector cable.

70 Chapter 4 Removal and replacement procedures

Display assembly

This section describes removing the display assembly in its entirety and disassembling all the display subcomponents.

If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See

(bezel, webcam, panel) on page 35 for more information about removing the display subcomponents

that do not require that you remove the entire display assembly from the computer.

Description Spare part number

35.6-cm (14.0-in), HD, LED, BrightView display panel 685101-001

35.6-cm (14.0-in), HD, LED, Anti-glare display panel 694746-001

Display subcomponents

Antennas (includes wireless antenna cables and transceivers; also includes Mylar screw covers)

NOTE: Models may have either one or two antennas installed.

Display bezel (includes Mylar screw covers) 685081-001

Display cable (includes display panel cable and webcam/microphone cable; also includes Mylar screw covers)

Display enclosure for use in charcoal (includes Mylar screw covers) 685756-001

Display enclosure for use in black models (includes Mylar screw covers) 713529-001

Hinge covers (includes Mylar screw covers) 685088-001

Hinges (includes Mylar screw covers) 685090-001

HP TrueVision HD webcam/microphone module 694747-001

HP VGA webcam/microphone module 685112-001

Rubber display bumpers 685102-001

685076-001

685083-001

Before removing the display assembly in its entirety, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

5. Disconnect the WLAN module antenna cables from the WLAN module (see

Battery on page 34).

WLAN module

on page 42).

6. Remove the following components:

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Hard drive on page 47)

Keyboard on page 53)

Top cover on page 57)

Component replacement procedures 71

USB board (see

●

USB board on page 67)

Power connector cable (see

●

Power connector cable on page 69)

To remove the display assembly in its entirety:

1. Disconnect the display panel cable (1) from the system board.

2. Release the wireless antenna cables from the clips (2) built into the base enclosure.

NOTE: Models may have either one or two antennas installed.

CAUTION: Support the display assembly when removing the following screws. Failure to

support the display assembly can result in damage to the display assembly and other computer components.

3. Remove the five Phillips PM2.5×6.0 screws (1) that secure the display assembly to the

computer.

72 Chapter 4 Removal and replacement procedures

4. Remove the display assembly (2).

NOTE: Models may have either one or two antennas installed.

If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that

secure the display bezel to the display assembly. The Mylar screw covers are included with the display bezel spare part kit.

b. Flex the inside edges of the top edge (3), the left and right edges (4), and

the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure.

Component replacement procedures 73

c. Remove the display bezel (6).

2. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.

b. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to

the enclosure.

c. Tilt the display panel (2) up.

74 Chapter 4 Removal and replacement procedures

d. Disconnect the module cable (3) from the module.

Component replacement procedures 75

e. Remove the webcam/microphone module. (The module is attached to the display enclosure

with double-sided tape.)

3. To remove the hinge covers:

a. Position the display assembly with the bottom edge toward you.

76 Chapter 4 Removal and replacement procedures

b. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the

display enclosure, and then remove the top hinge covers (2).

c. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the

display enclosure, and then remove the side hinge covers (2).

4. To remove the display panel, cable, and hinges:

a. Position the display assembly with the top edge toward you.

Component replacement procedures 77

b. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the

enclosure, and then remove the display panel (2) from the enclosure.

c. On the back of the display panel, release the adhesive strip (1) that secures the display

panel cable to the display panel, and then disconnect (2) and remove (3) the cable.

d. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to

the display panel.

78 Chapter 4 Removal and replacement procedures

e. Remove the display hinges (2).

5. To remove the wireless antenna cables and transceivers:

a. Position the display assembly with the bottom edge toward you.

b. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless

antenna transceivers are attached to the display enclosure with double-sided tape.)

NOTE: Some models may only have one antenna transceiver.

c. Release the wireless antenna cables from the clips (2) built into the display enclosure.

d. Remove the wireless antenna cables and transceivers (3).

NOTE: Models may have either one or two antennas installed.

6. If replacing the display enclosure, be sure that the other subcomponents (including the webcam/

microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

Component replacement procedures 79

Reverse this procedure to reassemble and install the display assembly.

80 Chapter 4 Removal and replacement procedures

System board

NOTE: The system board spare part kit includes replacement thermal materials (including a thermal

pad).

Description Spare part number

System board for use only with computer models equipped with an AMD E2-1800 processor

For use in models without Windows 8 688853-001

●

● For use in models with Windows 8 Standard 688853-501

For use in models with Windows 8 Professional 688853-601

●

System board for use only with computer models equipped with an AMD E1-1200 processor

● For use in models without Windows 8 688852-001

For use in models with Windows 8 Standard 688852-501

●

For use in models with Windows 8 Professional 688852-601

●

System board for use only with computer models equipped with an AMD E300 processor

For use in models without Windows 8 688851-001

●

For use in models with Windows 8 Standard 688851-501

●

● For use in models with Windows 8 Professional 688851-601

System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with discrete video memory (includes replacement thermal materials)

For use in models without Windows 8 694693-001

●

For use in models with Windows 8 Standard 694693-501

●

● For use in models with Windows 8 Professional 694693-601

System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with discrete video memory (includes replacement thermal materials)

● For use in models without Windows 8 694694-001

For use in models with Windows 8 Standard 694694-501

●

For use in models with Windows 8 Professional 694694-601

●

System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory

● For use in models without Windows 8 685761-001

For use in models with Windows 8 Standard 685761-501

●

For use in models with Windows 8 Professional 685761-601

●

System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory (RCTO system board for use in Brazil and India only)

For use in models without Windows 8 685107-001

●

● For use in models with Windows 8 Standard 685107-501

For use in models with Windows 8 Professional 685107-501

●

Component replacement procedures 81

Description Spare part number

System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory

For use in models without Windows 8 685768-001

●

For use in models with Windows 8 Standard 685768-501

●

● For use in models with Windows 8 Professional 685768-601

System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory (RCTO system board for use in Brazil and India only)

● For use in models without Windows 8 685783-001

For use in models with Windows 8 Standard 685783-501

●

For use in models with Windows 8 Professional 685783-601

●

Thermal pad (for use with all models) 651046-001

Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

Battery on page 34).

5. Remove the following components:

WLAN module (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Speakers (see

●

USB board (see

●

Power connector cable (see

●

6. Disconnect the display cable from the system board (see

WLAN module on page 42)

Hard drive on page 47)

Keyboard on page 53)

Top cover on page 57)

Speakers on page 65)

USB board on page 67)

Power connector cable on page 69)

Display assembly on page 71).

NOTE: When replacing the system board, be sure that the following components are removed from

the defective system board and installed on the replacement system board:

Memory module (see

●

Memory module on page 45)

RTC battery (see

●

RTC battery on page 50)

82 Chapter 4 Removal and replacement procedures

Fan/heat sink assembly (see

●

Fan/heat sink assembly on page 87)

Processor (Intel only; see

●

Processor on page 93)

NOTE: AMD processors come soldered to the system board and cannot be removed or

replaced.

To remove the system board:

1. Close the computer, turn it upside down, and then disconnect the optical drive connector cable

from the system board.

2. Turn the computer back over, open it, and then remove the two Phillips PM2.5×4.0 screws (1)

that secure the system board to the base enclosure.

Component replacement procedures 83

3. Tilt the system board up to the left slightly (2), and then remove the system board (3).

NOTE: A thermal pad services a component on the bottom of the system board. Replacement

thermal material is included with all system board spare part kits.

Reverse this procedure to install the system board.

84 Chapter 4 Removal and replacement procedures

Optical drive cable

Description Spare part number

Optical drive cable (includes cable bracket) 685084-001

Before removing the optical drive cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

WLAN module (see

●

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Speakers (see

●

USB board (see

●

Power connector cable (see

●

Display assembly (see

●

System board (see

●

Battery on page 34), and then remove the following components:

WLAN module on page 42)

Hard drive on page 47)

Keyboard on page 53)

Top cover on page 57)

Speakers on page 65)

USB board on page 67)

Power connector cable on page 69)

Display assembly on page 71)

System board on page 81)

Remove the optical drive cable:

1. Remove the Phillips PM2.0×3.0 screw (1) that secures the optical drive cable and cable bracket

to the base enclosure.

2. Remove the cable bracket (2) and cable (3).

Component replacement procedures 85

3. Release the optical drive cable from the clips (4) built into the base enclosure.

Reverse this procedure to install the optical drive cable.

86 Chapter 4 Removal and replacement procedures

Fan/heat sink assembly

NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials.

Description Spare part number

Fan/heat sink assembly for use only with computer models equipped with an AMD processor 688281-001

Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a graphics subsystem with discrete video memory

Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a graphics subsystem with UMA video memory

685087-001

685086-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side

of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan/heat sink assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet

and then unplugging the AC adapter from the computer.

4. Remove the battery (see

WLAN module (see

●

Battery on page 34), and then remove the following components:

WLAN module on page 42)

Hard drive (see

●

Keyboard (see

●

Top cover (see

●

Speakers (see

●

USB board (see

●

Power connector cable (see

●

Display assembly (see

●

System board (see

●

Hard drive on page 47)

Keyboard on page 53)

Top cover on page 57)

Speakers on page 65)

USB board on page 67)

Power connector cable on page 69)

Display assembly on page 71)

System board on page 81)

Component replacement procedures 87

To remove the fan/heat sink assembly:

1. Disconnect the fan cable (1) from the system board.

2. Loosen the screws on the heat sink (2) that secure the fan/heat sink assembly to the system

board.

NOTE: The number of screws used to secure the fan/heat sink assembly to the system board

varies by computer model.

3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan/heat sink assembly to the system

board.

4. Remove the fan/heat sink assembly (4).

NOTE: Due to the adhesive quality of the thermal material located between the heat sink and

system board components, it may be necessary to move the heat sink from side to side to detach it.

NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer

model equipped with an AMD processor.

NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer

model equipped with an Intel processor and a graphics subsystem with discrete memory.

88 Chapter 4 Removal and replacement procedures

NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer

model equipped with an Intel processor and a graphics subsystem with UMA memory.

Component replacement procedures 89

The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/heat sink assembly, processor, and system board spare part kits.

NOTE: The following illustration shows the replacement thermal material locations on a computer

model equipped with an AMD processor.

90 Chapter 4 Removal and replacement procedures

Thermal paste is used on the processor (1) and the heat sink section (2) that services it

●

NOTE: The following illustration shows the replacement thermal material locations on a computer

model equipped with an Intel processor and a graphics subsystem with discrete memory.

● Thermal paste is used on the processor (1) and the heat sink section (2) that services it

● Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that

services it

NOTE: The following illustration shows the replacement thermal material locations on a computer

model equipped with an Intel processor and a graphics subsystem with UMA memory.

Component replacement procedures 91

Thermal paste is used on the processor (1) and the heat sink section (2) that services it

●

Reverse this procedure to reassemble and install the fan/heat sink assembly.

92 Chapter 4 Removal and replacement procedures

Processor

NOTE: This section applies only to computer models equipped with an Intel processor. AMD

processors come soldered to the system board and cannot be removed or replaced.

NOTE: The processor spare part kit includes replacement thermal materials.

Description Spare part number

Intel Core i5 processors:

3230M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 711903-001

3210M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) 680645-001

Intel Core i3 processors:

3130M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 713163-001

3120M 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) 700627-001

3110M 2.40-GHz processor (3.0-MB L3 cache, dual core, 35 W) 682417-001

2370M 2.40-GHz processor (3.0-MB L3 cache, dual core, 35 W) 677152-001

2350M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W) 653340-001

2328M 2.20-GHz processor (3.0-MB L3 cache, dual core, 35 W) 693542-001

Intel Pentium processors:

2030M 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W) 713164-001

2020M 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) 700628-001

B980 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) 692428-001

B970 2.30-GHz processor (2.0-MB L3 cache, dual core, 35 W) 676785-001

B960 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W) 664662-001

B950 2.10-GHz processor (2.0-MB L3 cache, dual core, 35 W) 653338-001

Intel Celeron processors:

1000M 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) 713162-001

B830 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) 699547-001

B820 1.7-GHz processor (2.0-MB L3 cache, dual core, 35 W) 690537-001

B815 1.6-GHz processor (2.0-MB L3 cache, dual core, 35 W) 677153-001

B730 1.8-GHz processor (1.5-MB L3 cache, 35 W) 690536-001

Before removing the processor, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn

the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

Component replacement procedures 93

HP C2N25UARABA, C2N25UA, D1E80UARABA, C6N91UA, D1E81UA User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Product description

2 External component identification

Right side

Left side

Front

Display

TouchPad

Lights

Buttons

Keys

Bottom

3 Illustrated parts catalog

Computer major components

Display assembly subcomponents

Mass storage devices

Plastics kit

Miscellaneous parts

Sequential part number listing

4 Removal and replacement procedures

Preliminary replacement requirements

Tools required

Service considerations

Plastic parts

Cables and connectors

Drive handling

Grounding guidelines

Electrostatic discharge damage

Packaging and transporting guidelines

Workstation guidelines

Equipment guidelines

Component replacement procedures

Service tag and PCID label

Service tag

PCID label

Computer feet

Battery

Display subcomponents (bezel, webcam, panel)

WLAN module

Memory module

Hard drive

RTC battery

Optical drive

Keyboard

Top cover

Power button board

TouchPad button board

Speakers

USB board

Power connector cable

Display assembly

System board

Optical drive cable

Fan/heat sink assembly

Processor