HP CP6015de User Manual
HP Color LaserJet CP6015 Series Printers
Service Manual
CP6015n
CP6015dn
CP6015de
CP6015x CP6015xh
HP Color LaserJet CP6015 Series Printers
Service Manual
Copyright and License
© 2008 Copyright Hewlett-Packard
Development Company, L.P.
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Part number: Q3931-90938
Edition 1, 04/2008
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Table of contents
1 Product basics
Quick access to product information .................................................................................................... 2
Product comparison ............................................................................................................................. 3
Product features ................................................................................................................................... 4
Product walkaround .............................................................................................................................. 7
Front view ............................................................................................................................ 7
HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color
LaserJet CP6015de ............................................................................................ 7
HP Color LaserJet CP6015x ............................................................................... 8
HP Color LaserJet CP6015xh ............................................................................. 8
Back view ............................................................................................................................. 9
Interface ports .................................................................................................................... 10
Serial number and model number location ........................................................................ 10
Supported operating systems ............................................................................................................. 11
2 Control panel
Use the control panel ......................................................................................................................... 14
Control panel menus .......................................................................................................................... 16
Menu hierarchy ................................................................................................................................... 17
Show Me How menu .......................................................................................................................... 18
Retrieve job menu .............................................................................................................................. 19
Information menu ............................................................................................................................... 20
Paper handling menu ......................................................................................................................... 21
Configure device menu ...................................................................................................................... 22
Control-panel layout ........................................................................................................... 14
Interpreting control panel indicator lights ........................................................................... 15
Getting started basics ........................................................................................................ 16
Open the menus ................................................................................................................ 17
Printing menu ..................................................................................................................... 22
PCL sub-menu .................................................................................................. 22
Print Quality menu ............................................................................................................. 24
System setup menu ........................................................................................................... 29
Output Setup menu ............................................................................................................ 35
I/O menu ............................................................................................................................ 38
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Resets menu ...................................................................................................................... 43
Diagnostics menu ............................................................................................................................... 45
Service menu ..................................................................................................................................... 49
3 Paper and print media
Supported paper and print media sizes .............................................................................................. 52
Supported paper types ....................................................................................................................... 56
Special paper or print media guidelines ............................................................................................. 58
Load paper and print media ............................................................................................................... 59
Load Tray 1 ........................................................................................................................ 59
Load Trays 2, 3, 4, or 5 ...................................................................................................... 60
Configure trays ................................................................................................................................... 66
Configure a tray when loading paper ................................................................................. 66
Configure a tray to match print job settings ....................................................................... 66
Configure a tray by using the Paper Handling menu ......................................................... 67
Automatic media type sensing (auto sense mode) ............................................................ 67
Choose an output location .................................................................................................................. 69
Standard output bin ........................................................................................................... 69
Optional output accessories .............................................................................................. 69
Configure the accessory operation mode .......................................................................... 71
Print envelopes ................................................................................................. 60
Load banner paper into Tray 1 .......................................................................... 60
Load standard-sized paper into Trays 2, 3, 4, or 5 ........................................... 60
Load undetectable standard-sized paper into Trays 2, 3, 4, and 5 ................... 62
Load custom-size paper into Tray 2, 3, 4, or 5 .................................................. 63
Load large-size paper into Tray 3, 4, or 5 ......................................................... 64
Auto-sense settings ........................................................................................... 67
3-bin stapler/stacker features ............................................................................ 69
Booklet maker finisher features ......................................................................... 69
Accessory walkaround ...................................................................................... 70
Select the operating mode at the control panel ................................................. 71
Select the operating mode in the printer driver (Windows) ............................... 72
Select the operating mode in the printer driver (Mac OS X) ............................. 72
4 Manage and maintain the product
Information pages ............................................................................................................................... 74
HP Easy Printer Care ......................................................................................................................... 75
Open the HP Easy Printer Care software .......................................................................... 75
HP Easy Printer Care software sections ............................................................................ 75
Embedded Web server ....................................................................................................................... 78
Open the embedded Web server by using a network connection ..................................... 78
Embedded Web server sections ........................................................................................ 79
Use HP Web Jetadmin software ........................................................................................................ 81
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Security features ................................................................................................................................ 82
Secure the embedded Web server .................................................................................... 82
Secure Disk Erase ............................................................................................................. 82
Data affected ..................................................................................................... 82
Additional Information ....................................................................................... 83
Job storage ....................................................................................................... 83
Lock the control-panel menus ............................................................................................ 83
Manage supplies ................................................................................................................................ 84
Print-cartridge storage ....................................................................................................... 84
HP policy on non-HP print cartridges ................................................................................. 84
HP fraud hotline and Web site ........................................................................................... 84
Replace supplies ................................................................................................................................ 85
Locate supplies .................................................................................................................. 85
Supply replacement guidelines .......................................................................................... 85
Approximate replacement intervals for supplies ................................................................ 86
Change print cartridges ..................................................................................................... 86
Change image drums ........................................................................................................ 88
Install memory ................................................................................................................... 91
Install DDR memory DIMMs .............................................................................. 91
Enable memory for Windows ............................................................................ 95
Install an HP Jetdirect or EIO print server card or EIO hard disk ...................... 96
Replace the staple cartridge .............................................................................................. 98
Replace saddle stitch staple cartridges in the booklet maker .......................................... 100
Clean the product ............................................................................................................................. 103
Clean spilled toner ........................................................................................................... 103
Clean the product exterior ............................................................................................... 103
Clean the product interior ................................................................................................ 103
Clean the 3X500 sheet input tray .................................................................................... 105
Clean the IPTU ................................................................................................................ 106
Upgrade the firmware ....................................................................................................................... 107
Determine the current firmware version ........................................................................... 107
Download new firmware from the HP Web site ............................................................... 107
Transfer the new firmware to the product ........................................................................ 107
Use FTP to upload the firmware through a browser ....................................... 107
Use FTP to upgrade the firmware on a network connection using Microsoft
Windows .......................................................................................................... 108
Use HP Web Jetadmin to upgrade the firmware ............................................. 108
Use MS-DOS commands to upgrade the firmware for USB connections ....... 109
Upgrade the HP Jetdirect firmware .................................................................................. 109
Set the real-time clock ...................................................................................................................... 111
Set the real-time clock ..................................................................................................... 111
5 Theory of operation
Basic operation ................................................................................................................................. 114
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Sequence of operation ..................................................................................................... 114
Formatter system ............................................................................................................................. 116
Sleep mode ...................................................................................................................... 116
Resolution ....................................................................................................................... 117
Input/output ...................................................................................................................... 117
CPU ................................................................................................................................. 117
Memory ............................................................................................................................ 117
Hard disk ......................................................................................................... 117
Random-access memory ................................................................................ 117
DIMM slot ........................................................................................................ 118
Firmware ......................................................................................................... 118
Nonvolatile memory ........................................................................................ 118
PJL overview ................................................................................................................... 118
PML ................................................................................................................................. 118
Control panel ................................................................................................................... 118
Engine-control system ...................................................................................................................... 119
DC controller .................................................................................................................... 120
Solenoids ........................................................................................................ 120
Switches .......................................................................................................... 121
Sensors ........................................................................................................... 122
Motors and fans .............................................................................................. 123
Fuser control .................................................................................................................... 125
Fuser temperature-control circuit .................................................................... 127
Fuser over-temperature protection .................................................................. 128
Fuser-failure detection .................................................................................... 129
Fuser identification .......................................................................................... 129
Fuser-life detection .......................................................................................... 130
Relay-failure detection ..................................................................................................... 130
Low-voltage power supply ............................................................................................... 130
Overcurrent/overvoltage protection ................................................................. 131
Safety .............................................................................................................. 131
Voltage detection ............................................................................................ 131
Sleep (powersave) mode ................................................................................ 131
High-voltage power supply .............................................................................................. 131
Laser/scanner system ...................................................................................................................... 134
Image-formation system ................................................................................................................... 136
Image-formation process ................................................................................................. 137
Step 1: Pre-exposure ...................................................................................... 138
Step 2: Primary charging ................................................................................. 138
Step 3: Laser-beam exposure ......................................................................... 139
Step 4: Development ....................................................................................... 139
Step 5: Primary transfer .................................................................................. 140
Step 6: Secondary transfer ............................................................................. 140
Step 7: Separation .......................................................................................... 141
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Step 8: Fusing ................................................................................................. 141
Step 9: ITB cleaning ........................................................................................ 142
Step 10: Drum cleaning ................................................................................... 142
Print cartridge .................................................................................................................. 143
Imaging drum ................................................................................................................... 144
Developing roller engagement and disengagement ........................................ 146
Intermediate transfer belt (ITB) unit ................................................................................. 147
Primary-transfer-roller engagement and disengagement ................................ 148
ITB unit detection ............................................................................................ 149
Secondary-transfer-roller unit .......................................................................................... 151
Calibration ........................................................................................................................ 151
Color-misregistration contol ............................................................................ 152
Image-stabilization control .............................................................................. 153
Color-sensor control (duplex models only) ...................................................................... 153
Gray-axis correction ........................................................................................ 155
Pickup, feed, and delivery system .................................................................................................... 156
Pickup-and-feed unit ........................................................................................................ 159
Cassette pickup ............................................................................................... 161
Cassette paper-size and cassette-presence detection ................... 161
Cassette lift operation ..................................................................... 163
Cassette paper-level and paper-presence detection ...................... 164
Multifeed prevention ....................................................................... 165
Multipurpose tray pickup ................................................................................. 166
Multipurpose tray last-paper detection ........................................... 167
Paper feed ....................................................................................................... 168
Skew-feed prevention ..................................................................... 169
Paper-type detection ...................................................................... 170
Feed-speed control ......................................................................... 171
Fusing and delivery unit ................................................................................................... 173
Loop control .................................................................................................... 173
Pressure-roller pressurization control ............................................................. 174
Duplexing unit .................................................................................................................. 175
Duplexing reverse and feed control ................................................................ 176
Jam detection ................................................................................................................................... 177
Optional input trays .......................................................................................................................... 179
Paper-feeder pickup and feed operation ......................................................................... 182
6 Removal and replacement
Removal and replacement strategy .................................................................................................. 186
Introduction ...................................................................................................................... 186
Required tools .................................................................................................................. 187
Types of screws ............................................................................................................... 187
Service approach ............................................................................................................. 188
ENWW vii
Before performing service ................................................................................................ 188
After performing service ................................................................................................... 188
Parts removal sequences ................................................................................................ 189
User-replaceable parts ..................................................................................................................... 190
Fuser ................................................................................................................................ 191
Transfer roller .................................................................................................................. 194
Intermediate-transfer belt (ITB) ........................................................................................ 196
Tray-1 pickup and separation rollers ............................................................................... 199
Tray-2, -3, -4, and -5 pickup rollers ................................................................................. 201
Formatter ......................................................................................................................... 203
1 x 500-sheet input tray installation ................................................................................. 206
3 x 500-sheet input tray installation ................................................................................. 207
Tray 2 ............................................................................................................................... 208
Trays 3, 4, and 5 .............................................................................................................. 208
Removal sequence 1 ........................................................................................................................ 209
Secondary transfer unit .................................................................................................... 210
Multipurpose drive unit ..................................................................................................... 215
Multipurpose-tray guide (Tray 1) unit ............................................................................... 219
Cassette (Tray-2) pickup unit ........................................................................................... 220
Removal sequence 2 ........................................................................................................................ 221
Rear-left cover ................................................................................................................. 222
Rear-right cover ............................................................................................................... 223
Rear cover ....................................................................................................................... 224
Low-voltage power supply unit ........................................................................................ 225
High-voltage power supply PCA (A) ................................................................................ 226
Lifter drive unit ................................................................................................................. 228
Removal sequence 2A ..................................................................................................... 230
Fuser motor ..................................................................................................... 230
Removal sequence 2B ..................................................................................................... 231
Intermediate-transfer belt (ITB) motor ............................................................. 231
Removal sequence 2C .................................................................................................... 232
Face-down output bin ...................................................................................... 232
Left cover ........................................................................................................ 233
Laser/scanner-fan duct ................................................................................... 234
Removal sequence 2D .................................................................................................... 236
Print-cartridge driver PCA ............................................................................... 236
Removal sequence 3 ........................................................................................................................ 238
Rear-left cover ................................................................................................................. 239
Face-down output bin ...................................................................................................... 240
Left cover ......................................................................................................................... 241
High-voltage power supply PCA (B) ................................................................................ 242
Formatter case ................................................................................................................. 244
DC controller PCA ........................................................................................................... 246
Removal sequence 3A ..................................................................................................... 248
viii ENWW
Environmental sensor ..................................................................................... 248
Removal sequence 4 ........................................................................................................................ 249
Rear-left cover ................................................................................................................. 250
Rear-right cover ............................................................................................................... 251
Rear cover ....................................................................................................................... 252
Face-down output bin ...................................................................................................... 253
Left cover ......................................................................................................................... 254
Print-cartridge driver PCA ................................................................................................ 255
Image-drum motor ........................................................................................................... 257
Removal sequence 4A ..................................................................................................... 259
Fuser fan ......................................................................................................... 259
Removal sequence 4B ..................................................................................................... 260
Print-cartridge feed motor (black) .................................................................... 260
Print-cartridge feed motor (yellow, magenta, and cyan) ................................. 261
Removal sequence 4C .................................................................................................... 262
Cartridge fan unit ............................................................................................. 262
Laser/scanner fan unit ..................................................................................... 263
Removal sequence 4D .................................................................................................... 264
Fuser power-supply unit .................................................................................. 264
Primary-transfer-roller disengagement motor ................................................. 265
Removal sequence 4 Sub-1 ............................................................................................................. 266
Print-cartridge drive unit (yellow and magenta) ............................................................... 267
Print-cartridge drive unit (cyan and black) ....................................................................... 272
Print-cartridge interface PCA (cyan and black) ................................................................ 273
Main drive unit ................................................................................................................. 274
Removal sequence 4 Sub-1A .......................................................................................... 276
Print-cartridge interface PCA (yellow and magenta) ....................................... 276
Removal sequence 4 Sub-1B .......................................................................................... 277
Cartridge-fan duct ........................................................................................... 277
Removal sequence 5 ........................................................................................................................ 278
Rear-left cover ................................................................................................................. 279
Face-down output bin ...................................................................................................... 280
Rear-upper cover ............................................................................................................. 281
Control panel ................................................................................................................... 282
Front-upper cover ............................................................................................................ 284
Right-upper cover ............................................................................................................ 285
Duplex switchback tray .................................................................................................... 286
Reverse cover .................................................................................................................. 287
VOC fan ........................................................................................................................... 289
Duplexing reverse unit ..................................................................................................... 290
Face-down delivery unit ................................................................................................... 291
Face-down cover ............................................................................................................. 293
Removal sequence 5A ..................................................................................................... 294
Scanner cover ................................................................................................. 294
ENWW ix
Laser/scanner assembly (yellow and magenta) .............................................. 295
Laser/scanner assembly (cyan and black) ...................................................... 297
Removal sequence 5B ..................................................................................................... 299
Front door ........................................................................................................ 299
Front-inner cover ............................................................................................. 300
Removal sequence 5C .................................................................................................... 301
Front-door assembly ....................................................................................... 301
Removal sequence 5D .................................................................................................... 302
Color-misregistration and image-density sensor unit ...................................... 302
Removal sequence 5E ..................................................................................................... 304
Pressure-release sensor unit .......................................................................... 304
Removal sequence 6 ........................................................................................................................ 305
Rear-left cover ................................................................................................................. 306
Rear-right cover ............................................................................................................... 307
Right-upper cover ............................................................................................................ 307
Right-door assembly ........................................................................................................ 308
Duplexing feed unit .......................................................................................................... 310
Multipurpose-tray (Tray-1) pickup unit ............................................................................. 312
Removal sequence 7 ........................................................................................................................ 315
Thermopile unit ................................................................................................................ 316
Front-lower cover ............................................................................................................. 317
ITB duct ........................................................................................................................... 318
Optional input trays .......................................................................................................................... 319
1 x 500-sheet input tray ................................................................................................... 319
Right door ........................................................................................................ 319
Lower-rear cover ............................................................................................. 321
Front-right cover .............................................................................................. 322
Right cover ...................................................................................................... 323
Front-upper cover ............................................................................................ 324
Lower-left cover ............................................................................................... 325
Front-lower door .............................................................................................. 326
Box .................................................................................................................. 327
Pickup unit ....................................................................................................... 328
Input tray is not attached ................................................................ 328
Input tray is attached ...................................................................... 329
Auto-close unit ................................................................................................ 331
Pickup motor ................................................................................................... 332
Paper-feeder driver PCA ................................................................................. 333
3 x 500-sheet input tray ................................................................................................... 334
Right door ........................................................................................................ 334
Lower-rear cover ............................................................................................. 334
Front-right cover .............................................................................................. 334
Right cover ...................................................................................................... 334
Front-upper cover ............................................................................................ 334
x ENWW
7 Solve problems
Troubleshooting process .................................................................................................................. 342
Tools for troubleshooting .................................................................................................................. 347
Solve performance problems ........................................................................................................... 353
Solve connectivity problems ............................................................................................................. 354
Control-panel message types ........................................................................................................... 356
Control-panel messages .................................................................................................................. 357
Event log messages ......................................................................................................................... 422
Paper-handling problems ................................................................................................................. 428
Left cover ........................................................................................................ 334
Pickup unit (middle cassette) .......................................................................... 335
Pickup unit (lower cassette) ............................................................................ 336
Pickup unit (upper cassette) ............................................................................ 336
Input tray is not attached ................................................................ 336
Input tray is attached ...................................................................... 337
Auto-close unit ................................................................................................ 339
Pickup motor ................................................................................................... 339
Paper-feeder driver PCA ................................................................................. 339
Determine the problem source ........................................................................................ 342
Pre-troubleshooting checklist .......................................................................... 342
Troubleshooting checklist ................................................................................ 343
Troubleshooting flowchart ............................................................................... 344
Power subsystem ............................................................................................................ 345
Power-on checks ............................................................................................. 345
Power-on troubleshooting overview ............................................... 345
Internal print-quality test pages ........................................................................................ 347
Diagnostics page ............................................................................................. 347
Configuration pages ........................................................................................ 348
Configuration page ......................................................................... 348
HP embedded Jetdirect page ......................................................... 350
Embedded protocol page ............................................................... 351
Finding important information on the configuration pages .............. 352
Solve direct-connect problems ........................................................................................ 354
Solve network connectivity problems ............................................................................... 354
Solve network printing problems ..................................................................... 354
Verify communication over the network .......................................................... 355
Print an event log ............................................................................................................. 422
Show an event log ........................................................................................................... 422
Sample event log ............................................................................................................. 423
Clear the event log ........................................................................................................... 423
Event log message .......................................................................................................... 424
Jams ................................................................................................................................ 428
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