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COMPAQ PROLIANT 6400R SERVER
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HP COMPAQ PROLIANT 6400R SERVER User Manual

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ProLiant 6400R
Maintenance and Service Guide
Third Edition (April 2000) Part Number 401054-003 Spare Part Number 101978-003 Compaq Computer Corporation
Notice
The information in this publication is subject to change without notice.
This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
© 2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.
Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United States Patent and Trademark Office.
Neoserver, Netelligent, Systempro/XL, SoftPaq, QuickBlank, QuickLock are trademarks and/or service marks of Compaq Computer Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Pentium is a registered trademark and Xeon is a trademark of Intel Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
Compaq ProLiant 6400R Maintenance and Service Guide Third Edition (April 2000) Part Number 401054-003 Spare Part Number 101978-003
About This Guide
Symbols in Text.........................................................................................................vii
Symbols on Equipment.............................................................................................viii
Compaq Technician Notes .........................................................................................ix
Where to Go for Additional Help............................................................................... ix
Integrated Management Display...........................................................................x
Telephone Numbers .............................................................................................x
Chapter 1
Illustrated Parts Catalog
Mechanical Parts Exploded View.............................................................................1-2
Mechanical Spare Parts List ..................................................................................... 1-3
System Components Exploded View ....................................................................... 1-4
System Components Spare Parts List....................................................................... 1-5
Contents
Chapter 2
Removal and Replacement Procedures
Electrostatic Discharge Information.........................................................................2-1
Symbols on Equipment.............................................................................................2-2
Preparation Procedures.............................................................................................2-3
Hot-Pluggable Components ..............................................................................2-3
Non-Hot-Pluggable Components ......................................................................2-3
Powering Down the Server................................................................................2-3
Server Warnings and Precautions......................................................................2-4
Top Access Panel .....................................................................................................2-5
Power On/Standby Switch........................................................................................2-6
Front Bezel ...............................................................................................................2-8
Hot-Plug Fans...........................................................................................................2-9
I/O Hot-Plug Fans ...........................................................................................2-10
Hot-Plug Dual Redundant CPU Fan Assembly...............................................2-11
External Rear Hot-Plug Redundant System Fan Assembly.............................2-12
Removable Media and Hard Drives .......................................................................2-12
Media Storage .................................................................................................2-13
Hot-Plug Hard Drives......................................................................................2-14
Ultra2 SCSI Simplex Board ...................................................................................2-16
Removable Media Assembly..................................................................................2-17
1.44-MB Diskette Drive..................................................................................2-18
24X or Higher Low-Profile CD-ROM Drive Adapter Board..........................2-19
24X or Higher Low-Profile CD-ROM Drive .................................................. 2-20
iv Compaq ProLiant 6400R Maintenance and Service Guide
Removal and Replacement Procedures
continued
Cable Folding and Routing Diagrams .................................................................... 2-21
24X or Higher Low-Profile CD-ROM Cable..................................................2-21
Diskette Drive Cable .......................................................................................2-22
External Fan Cable..........................................................................................2-22
Power Supply Cable........................................................................................2-23
Power Supply Signal Cable............................................................................. 2-24
Hot-Plug Power Supply.......................................................................................... 2-25
Processors, Processor Terminator Modules, and Processor Power Modules..........2-26
Processor and Related Component Locations ................................................. 2-26
Processor .........................................................................................................2-27
Processor Power Module.................................................................................2-28
Processor Terminator Module.........................................................................2-29
Peripheral Board.....................................................................................................2-30
Memory .................................................................................................................. 2-31
Address Bit Permuting .................................................................................... 2-32
Memory Board ................................................................................................2-33
Dual Inline Memory Modules .........................................................................2-34
PCI Hot Plug Expansion Boards ............................................................................2-35
PCI Hot Plug Basket Insulator................................................................................2-39
PCI Hot Plug Switch/LED Board and Cable..........................................................2-40
Power Backplane Board Assembly ........................................................................2-40
Side Access Panel...................................................................................................2-44
System Board and Tray .......................................................................................... 2-44
AC Power Cord and Plug Assembly ......................................................................2-45
Replacement Battery ..............................................................................................2-49
Chapter 3
Diagnostics and Troubleshooting
Diagnostic Tools Utility Overview...........................................................................3-1
Default Configuration...............................................................................................3-4
Default Configuration Messages.......................................................................3-4
Inspect Utility....................................................................................................3-4
Utilities Access.........................................................................................................3-5
Running Compaq Utilities.................................................................................3-5
Power-On Self-Test..................................................................................................3-6
Error Messages of the Power-On Self-Test.......................................................3-7
Diagnostics Software..............................................................................................3-20
Steps for Diagnostics.......................................................................................3-21
100 – 199, Primary Processor Test Error Codes .............................................3-22
200 – 299, Memory Test Error Codes .............................................................3-23
300 – 399, Keyboard Test Error Codes ...........................................................3-23
400 – 499, Parallel Printer Test Error Codes...................................................3-24
500 – 599, Video Display Unit Test Error Codes............................................3-25
600 – 699, Diskette Drive Test Error Codes ...................................................3-26
1100 – 1199, Serial Test Error Codes .............................................................3-27
1200 – 1299, Modem Communications Test Error Codes .............................. 3-27
1700 – 1799, Hard Drive Test Error Codes.....................................................3-28
1900 – 1999, Tape Drive Test Error Codes.....................................................3-29
6000 – 6099, Compaq NIC Boards Test Error Codes ..................................... 3-29
6500 – 6599, SCSI Hard Drive Test Error Codes ...........................................3-30
6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes............................3-30
6700 – 6799, SCSI Tape Drive Test Error Codes ...........................................3-31
8600 – 8699, Pointing Device Interface Test Error Codes..............................3-31
Diagnostics and Troubleshooting
continued
Array Diagnostic Utility.........................................................................................3-31
Starting ADU...................................................................................................3-32
Integrated Management Log...................................................................................3-43
Multiple Ways of Viewing the Log.................................................................3-43
Event List ........................................................................................................3-45
Event Messages...............................................................................................3-45
Rapid Error Recovery.............................................................................................3-47
Automatic Server Recovery-2.........................................................................3-48
Server Health Logs..........................................................................................3-57
ASR-2 Integrated Management Log Messages...............................................3-57
Storage Fault Recovery Tracking.................................................................... 3-60
Storage Automatic Reconstruction..................................................................3-60
Network Interface Fault Recovery Tracking...................................................3-61
Memory Fault Recovery Tracking ..................................................................3-61
Remote Service Features ........................................................................................ 3-61
ROMPaq Error Recovery Options..........................................................................3-62
ROMPaq Disaster Recovery ...........................................................................3-62
Redundant ROM Image Recovery ..................................................................3-63
Compaq Insight Manager .......................................................................................3-64
Features ...........................................................................................................3-64
Compaq Insight Management Software Architecture .....................................3-65
Contents v
Chapter 4
Connectors, Switches, and LED Indicators
Connectors................................................................................................................4-1
Rear Panel Connectors ......................................................................................4-1
System Board Connectors .................................................................................4-3
Peripheral Board Connectors.............................................................................4-4
Power Backplane Board Connectors.................................................................4-5
Ultra2 SCSI Simplex Board Connectors ........................................................... 4-6
Switches ...................................................................................................................4-7
Maintenance Configuration Switchbank (SW1)................................................4-7
Processor Core Frequency Switches (SW2 and SW3) ......................................4-8
LED Indicators .........................................................................................................4-9
Hot-Plug Power Supply LED Indicators ...........................................................4-9
Hot-Plug Fan LED Indicators..........................................................................4-10
Front Bezel LED Indicators ............................................................................4-11
PCI Hot Plug Board LED Indicators...............................................................4-13
Hot-Plug Hard Drives......................................................................................4-15
Interlock LED Indicators.................................................................................4-16
Chapter 5
Physical and Operating Specifications
System Unit ..............................................................................................................5-2
Hot-Plug Power Supply............................................................................................ 5-3
Dual Inline Memory Modules (DIMMs)..................................................................5-4
1.44-MB Diskette Drive ...........................................................................................5-4
24X or Higher Low-Profile CD-ROM Drive ...........................................................5-5
NC3131 Fast Ethernet NIC 64 PCI Dual Base10/100 Controller.............................5-6
Hot-Plug Hard Drives...............................................................................................5-7
Index
This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing Compaq ProLiant 6400R servers.
IMPORTANT: The installation of options and servicing of this product shall be performed by individuals who are knowledgeable of the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
About This Guide
WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy
levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
viii Compaq ProLiant 6400R Maintenance and Service Guide
Symbols on Equipment
These symbols may be located on equipment in areas where hazardous conditions may exist.
This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details.
This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
This symbol on an RJ-45 receptacle indicates a Network Interface Connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.
These symbols on power supplies or systems indicate the equipment is supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.
This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe local
34 kg
occupational health and safety requirements and guidelines for manual material handling.
75 lb
Compaq Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indications of component replacement or printed wiring board modifications may void any warranty.
WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, do not exceed the level of repair specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs could create conditions that are hazardous.
WARNING: To reduce the risk of electric shock or damage to the equipment:
■ If the system has multiple power supplies, disconnect power from the system by unplugging all power cords from the power supplies.
■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
About This Guide ix
CAUTION: To properly ventilate your system, you must provide at least 12 inches (30.5 cm) of clearance at the front and back of the computer.
CAUTION: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.
Where to Go for Additional Help
In addition to this guide, the following information sources are available:
■ User Documentation
■ Compaq Service Quick Reference Guide
■ Service Training Guides
■ Compaq Service Advisories and Bulletins
■ Compaq QuickFind
■ Compaq Insight Manager
■ Compaq Download Facility: Call 1-281-518-1418
x Compaq ProLiant 6400R Maintenance and Service Guide
Integrated Management Display
Some Compaq server models include a Compaq Integrated Management Display (IMD), an integrated, 16x4 character display mounted on the front of the server. This display provides easy-to-use menu-driven access to server information, including model number, LCD firmware revision, and POST operations.
Telephone Numbers
For the name of your nearest Compaq authorized reseller:
■ In the United States, call 1-800-345-1518
■ In Canada, call 1-800-263-5868
For Compaq technical support:
■ In the United States and Canada, call 1-800-386-2172
■ For Compaq technical support phone numbers outside the United States and Canada, visit
the Compaq website:
http://www.compaq.com
Chapter 1
Illustrated Parts Catalog
This chapter provides the illustrated parts and a spare parts list for Compaq ProLiant™ 6400R servers. See Tables 1-1 and 1-2 for the names of referenced spare parts.
1-2 Compaq ProLiant 6400R Maintenance and Service Guide
Mechanical Parts Exploded View
3
2
4b
4a
Figure 1-1. Exploded view of the Compaq ProLiant 6400R server mechanical parts
1
Mechanical Spare Parts List
Ref Description Spares Part #
CHASSIS
1 Chassis with Ultra2 drive cage 176668-001
2 Top access panel 101922-001
3 PCI Hot Plug basket insulator 387886-001
MISCELLANEOUS
4 Miscellaneous hardware kit 122634-001
a) Front bezel
b) Side access panel
Illustrated Parts Catalog 1-3
Table 1-1
Mechanical Spare Parts List
1-4 Compaq ProLiant 6400R Maintenance and Service Guide
System Components Exploded View
19
13
4
3
20
8a 9a 8b 9b 8c 9c
12
7
17
10a10b
11
18
15
2
23
16
14
24
1
6
5
Figure 1-2. Exploded view of the Compaq ProLiant 6400R server system components
System Components Spare Parts List
System Components Spare Parts List
Ref Description Spares Part #
CHASSIS
1 Chassis 176668-001
ASSEMBLIES
2 Hot-plug dual redundant CPU fan #3 and #4 101931-001
3 Hot-plug I/O fan (2 per system) #1 and #2 101933-001
4 External rear hot-plug redundant system fan assemblies #5 and #6 158608-001
SYSTEM COMPONENTS
Power supply, 450 W, hot-plug 101920-001
5
6 Power switch and LED 101976-001
7 Replacement battery, peripheral board 179322-001
Illustrated Parts Catalog 1-5
Table 1-2
500-MHz/100 Xeon (512-K) processor with heat sink 116313-001
8a
500-MHz/100 Xeon (1-MB) processor with heat sink * 122636-001
8b
500-MHz/100 Xeon (2-MB) processor with heat sink * 122637-001
8c
9a 550-MHz/100 Xeon (512-K) processor with heat sink * 122635-001
9b 550-MHz/100 Xeon (1-MB) processor with heat sink * 122639-001
9c 550-MHz/100 Xeon (2-MB) processor with heat sink * 122640-001
10a Non-redundant Processor Power Module 328701-001
10b Redundant Processor Power Module * 328842-001
11 Processor terminator module 329271-001
* Not shown
continued
1-6 Compaq ProLiant 6400R Maintenance and Service Guide
Table 1-2 System Components Spare Parts List
Ref Description Spares Part #
BOARDS
Memory board 328703-001
12
13 Peripheral board 328844-001
14 Ultra2 SCSI simplex board 387090-001
15 Power backplane board with tray 101973-001
16 CD-ROM drive adapter board 101927-001
17 System board and tray 123888-001
18 PCI Hot Plug switch/LED board and cable 328835-001
19 Dual Port PCI Netelligent 10/100 I-Base (NIC) 338478-001
MEMORY
64-MB dual inline memory module (buffered ECC, EDO 50 ns) 330739-001
20
128-MB dual inline memory module (buffered ECC, EDO 50 ns) * 330740-001
21
continued
256-MB dual inline memory module (buffered ECC, EDO 50 ns) * 330741-001
22
MEDIA STORAGE DEVICES
23 24X Max low-profile CD-ROM drive 128400-001
24 1.44-MB diskette drive 288456-001
* Not shown
continued
Illustrated Parts Catalog 1-7
Table 1-2 System Components Spare Parts List
Ref Description Spares Part #
MISCELLANEOUS
25 Miscellaneous power cable kit * 101952-001
a) CD/LVD power cable assembly
b) 10-position power cable assembly
c) 12-position power cable assembly
d) Hard drive power cable assembly
e) Left cable fan assembly 1
f) Left cable fan assembly 2
g) Right cable fan assembly
h) Rear cable fan assembly
26 Miscellaneous signal cable kit * 101953-001
a) PCI cable assembly
b) Diskette drive cable assembly
continued
c) Miscellaneous signal cable assembly
d) CD-ROM drive signal cable assembly
e) LVD signal cable assembly
f) 26-pin power sensor cable assembly
g) PCI Hot Plug cable assembly
27 Diskette drive signal extension cable kit * 169038-001
28 Miscellaneous hardware kit * 122634-001
a) Front bezel (shown as item 4a in ”Mechanical Spare Parts List”)
b) Side access panel (shown as item 4b in ”Mechanical Spare Parts List”)
29 PCI slot cover * 271918-001
30a Return kit * 161500-001
30b Return kit ** 122645-001
31 Carton and buns (international) * 122645-002
32 Maintenance and service guide * 101978-001
33 Illustrated parts map * 101977-002
OPTIONS
34 Power supply blank cover * 122641-001
* Not shown
** For earlier 500-MHz models of the ProLiant 6400R server with a single rear CPU fan, instead of the external rear system
fan assembly
Chapter 2
Removal and Replacement Procedures
This chapter provides subassembly and module-level removal and replacement procedures for Compaq ProLiant 6400R servers, and unless otherwise specified, the procedures apply to ProLiant 6400R servers containing 500- or 550-MHz processors. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.
To service ProLiant 6400R servers, you might need the following:
■ Torx T-15 screwdriver
■ 4-mm flat-blade screwdriver
■ Phillips screwdriver
■ Wire cutters
■ From the Compaq SmartStart and Support Software CD:
G System Configuration Utility software
G Drive Array Advanced Diagnostics (DAAD) software
G Diagnostics software
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage,
■ Transport products in static-safe containers, such as conductive tubes, bags, or boxes.
■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
■ Cover workstations with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■ Keep the work area free of nonconductive materials, such as ordinary plastic assembly
aids and foam packing.
■ Always be properly grounded when touching a static-sensitive component or assembly.
■ Avoid touching pins, leads, or circuitry.
2-2 Compaq ProLiant 6400R Maintenance and Service Guide
■ Always place drives, printed circuit boards (PCB) assembly-side down.
■ Use conductive field service tools.
Symbols on Equipment
These symbols may be located on equipment in areas where hazardous conditions may exist.
This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details.
This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
This symbol on an RJ-45 receptacle indicates a Network Interface Connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.
These symbols on power supplies or systems indicate the equipment is supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.
This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe local
34 kg
occupational health and safety requirements and guidelines for manual material handling.
75 lb
Preparation Procedures
Hot-Pluggable Components
Before the removal of any serviceable part, determine whether it is hot-pluggable or non-hot-pluggable. If it is hot-pluggable, do not perform a power shutdown of the server. The access panels can be removed while the server is turned on without system shutdown. When the server is in Standby mode, portions of the power supply, auxiliary power (+5V), and some internal circuitry remain active.
Non-Hot-Pluggable Components
If the part is non-hot-pluggable, shut down the server. Non-hot-pluggable parts include the processor, Processor Power Module, system board, memory board, Dual Inline Memory Modules (DIMMs), peripheral board, and modem. Refer to “Powering Down the Server” later in this chapter for complete power-down instructions.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.
Removal and Replacement Procedures 2-3
Powering Down the Server
System power in the ProLiant 6400R Server does not completely shut off with the front panel Power On/Standby switch. The two positions of the switch function as On and Standby, rather than On and Off. The Standby position removes power from most of the electronics and the drives, but portions of the power supply and some internal circuitry remain active.
IMPORTANT: To completely remove all power from the system, you must disconnect the power cord from the server. In systems with multiple power supplies, you must disconnect all the power cords to completely remove power from the system.
IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices such as power supplies, fans, or PCI Hot Plug boards.
Before beginning any of the removal and replacement procedures for non-hot-plug devices,
1. Move the Power On/Standby switch to the Standby position.
2. Disconnect the AC power cord from the AC outlet and then from the server.
3. Disconnect all external peripheral devices from the server.
For some removal and replacement procedures, you must remove the server from the rack and place it on a sturdy table or workbench. Refer to the ProLiant 6400R Setup and Installation Guide for instructions.
2-4 Compaq ProLiant 6400R Maintenance and Service Guide
WARNING: Because the rack allows stacking of computer components on a vertical rather than horizontal plane, ensure that precautions have been taken to provide for rack stability and safety. It is important to follow these precautions to provide rack stability and safety and to protect both personnel and property. Heed all cautions and warnings throughout the installation instructions that came with the server.
WARNING: To reduce the risk of personal injury, always ensure that the rack is adequately stabilized before extending a component outside the rack. A rack may become unstable if more than one component is extended for any reason. Extend only one component at a time.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
■ The leveling jacks are extended to the floor.
■ The full weight of the rack rests on the leveling jacks.
■ The stabilizers are attached to the rack if it is a single rack installation.
■ The racks are coupled together in multiple rack installations.
CAUTION: Electrostatic discharge can damage electronic components. Ensure proper grounding before beginning any installation procedure. For more information, refer to the “Electrostatic Discharge” section earlier in this chapter.
Server Warnings and Precautions
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
WARNING: To reduce the risk of electric shock or damage to the equipment,
■ Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
■ Disconnect power from the server by unplugging the power cord from either the electrical outlet or the server.
This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe local
34 kg
occupational health and safety requirements and guidelines for manual material handling.
75 lb
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.
CAUTION: The ProLiant 6400R server must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed.
Top Access Panel
The standard shipment of a ProLiant 6400R server is in a standard in a rack-mount configuration. Remove the top access panel to service the internal components.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
To remove the top access panel,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Using a Torx T-15 screwdriver, loosen the two captive screws securing the top access
panel to the bezel.
3. Slide the top access panel back, and then lift it from the chassis.
NOTE: The PCI Hot Plug access door allows you to access the PCI Hot Plug area without removing the top access panel.
Removal and Replacement Procedures 2-5
Figure 2-1. Removing the top access panel
Reverse steps 1 through 3 to replace the top access panel.
2-6 Compaq ProLiant 6400R Maintenance and Service Guide
Power On/Standby Switch
To remove the Power On/Standby switch and cable assembly,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Disconnect the power switch cables from the power switch.
4. Disconnect the clips connected to each of the LEDs.
IMPORTANT: Label each wire before disconnection from the LED terminals.
Figure 2-2. Disconnecting the Power On/Standby switch
5. Using a 4-mm flat-blade screwdriver, press in the tabs on each side of the switch
then pull the switch out the front of the bezel
.
, and
Removal and Replacement Procedures 2-7
2
1
Figure 2-3. Removing the Power On/Standby switch
Reverse steps 1 through 5 to replace the Power On/Standby switch.
2-8 Compaq ProLiant 6400R Maintenance and Service Guide
Front Bezel
To remove the front bezel,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the Power On/Standby switch. See “Power On/Standby Switch” earlier in the
chapter.
3. Remove the eleven Torx T-15 screws
4. Loosen the two captive thumbscrews
server
NOTE: This step is required only if the front bezel is removed while the unit is in the rack.
.
3
2
.
, and then pull the front bezel away from the
1
Figure 2-4. Removing the front bezel
Reverse steps 1 through 4 to replace the front bezel.
Hot-Plug Fans
ProLiant 6400R servers ship with six, redundant hot-plug fans. All of the fans are redundant. Figure 2-5 and Table 2-1 show the hot-plug fan locations and their descriptions.
Removal and Replacement Procedures 2-9
CAUTION: Leave failed or failing fans connected to the system until they can be replaced.
4
3
Figure 2-5. Hot-plug fan locations
Fan Description
,
Primary I/O hot-plug fan
Secondary I/O hot-plug fan
Hot-plug dual redundant CPU fan assembly
2
1
5 6
Table 2-1
Hot-Plug Fan Locations
,
Note: An amber LED fan indicator indicates the fan has failed. If the LED indicator is green, then the fan is working properly. See the section “Hot-Plug Fan LED Indicators” in Chapter 4.
External rear hot-plug redundant system fan assembly
2-10 Compaq ProLiant 6400R Maintenance and Service Guide
I/O Hot-Plug Fans
CAUTION: If you must remove a fan while the server is powered up, you have 5 minutes to
change it before server shutdown (Windows NT, UNIX, and Novell NetWare). Removal of both fans will cause overheating and subsequent server shutdown.
NOTE: An amber LED fan indicator indicates the fan has failed. If the LED indicator is green, the fan is working properly. See the section “Hot-Plug Fan LED Indicators” in Chapter 4.
To remove an I/O hot-plug fan:
1. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
2. Loosen the thumbscrew located at the top of the fan
3. Lift the hot-plug fan straight out of the chassis
1
Figure 2-6. Removing an I/O hot-plug fan
.
Reverse steps 1 through 3 to replace an I/O hot-plug fan.
2
.
IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices, such as power supplies, fans, or PCI Hot Plug boards.
Hot-Plug Dual Redundant CPU Fan Assembly
CAUTION: If you must remove the hot-plug dual redundant CPU fan assembly while the server
is powered up, you have 5 minutes to change it before shutdown (Windows NT, UNIX, and Novell NetWare). Removal of both fans will cause overheating and subsequent server shutdown.
NOTE: An amber LED fan indicator indicates the fan has failed. If the LED indicator is green, the fan is working properly. See the section “Hot-Plug Fan LED Indicators” in Chapter 4.
To remove the hot-plug, dual-redundant CPU fan assembly,
1. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
Removal and Replacement Procedures 2-11
2. Loosen the thumbscrew located at the top of the fan
3. Lift the fan straight out of the chassis
2
Figure 2-7. Removing the hot-plug, dual-redundant CPU fan assembly
.
1
.
Reverse steps 1 through 3 to replace the hot-plug, dual-redundant CPU fan assembly.
IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices, such as power supplies, fans, or PCI Hot Plug boards.
2-12 Compaq ProLiant 6400R Maintenance and Service Guide
External Rear Hot-Plug Redundant System Fan Assembly
IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices such as power
supplies, fans, or PCI Hot Plug boards.
NOTE: If the fan LED indicator is amber, the fan has failed. If the LED indicator is green, the fan is working properly. See the section “Hot-Plug Fan LED Indicators” in Chapter 4.
To remove an external rear hot-plug redundant CPU fan,
1. From the back of the server, loosen the captive thumbscrew located at the top of the
.
fan
2. Move the fan up and then away from the chassis
1
2
2
Figure 2-8. Removing the external rear hot-plug redundant system fan assembly
Reverse steps 1 and 2 to replace the external rear hot-plug redundant CPU fan.
.
Removable Media and Hard Drives
Media and hard drives are removed for replacement, upgrades, or during the removal of the Ultra2 SCSI simplex board.
Media Storage
ProLiant 6400R Servers can be configured with four Ultra2 1-inch hot-plug hard drives. Drives can be of any storage capacity but must be mounted on Compaq hot-plug drive trays. Other standard devices include
■ Preinstalled 3.5-inch 1.44-MB diskette drive
■ Preinstalled 24X or higher low-profile CD-ROM drive
Removal and Replacement Procedures 2-13
3 1
3 2 1 0
Figure 2-9. Removable media and hard drive locations
Table 2-2
Drive Locations
Item Description
SCSI drive IDs are shown
1.44-MB standard diskette drive
Bay for four 1-inch drives *
24X or higher low-profile CD-ROM drive
2
2-14 Compaq ProLiant 6400R Maintenance and Service Guide
Hot-Plug Hard Drives
CAUTION: Never turn a ProLiant 6400R storage system off while the server controlling it is
powered on. Doing so will cause the SMART Controller in the server to turn on the amber Drive Failure LED icon. This could result in permanent data loss.
When removing and replacing hot-plug hard drives,
■ Never remove a hot-plug hard drive if the LED icon is green. See “Hot-Plug Hard Drives”
in Chapter 4. Replace a hot-plug hard drive only when the LED icon is amber.
■ Never remove more than one hard drive at a time. If the server is set in an array
configuration and a hard drive is replaced, the controller uses data from the other drives in the array to reconstruct data on the replacement drive. If more than one hard drive is removed, a complete data set is not available to reconstruct data on the replacement drives.
■ Never remove a working hard drive when another one has been marked as failed by the
controller. Permanent data loss will occur. Hard drives marked as failed by the controller are indicated by the amber Drive Failure LED icon on the drive tray.
■ Never remove a drive while another is being rebuilt. A drive Online LED icon flashes
green while it is being rebuilt. A replaced drive is restored from data stored on the other drives.
■ If only one hard drive is used, install it in the lowest numbered bay. See “Media Storage”
under “Removable Media and Hard Drives” in this chapter. If several drives are used, the system boot drive should be installed in the lowest numbered bay.
CAUTION: Replace a hot-plug hard drive only when the drive LED icon is amber. Do not remove a hot-plug hard drive if the online LED icon is green.
To remove a hot-plug hard drive,
Removal and Replacement Procedures 2-15
1. Press in on the port-colored release tab
2. Open the locking release lever
3. Pull the hard drive from the drive cage
3
Figure 2-10. Removing a hot-plug hard drive
.
that secures the hard drive in the drive bay.
.
1
2
2
Reverse steps 1 through 3 to replace a hot-plug hard drive.
2-16 Compaq ProLiant 6400R Maintenance and Service Guide
Ultra2 SCSI Simplex Board
To remove the Ultra2 SCSI simplex board,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Disconnect the SCSI and power cables from the simplex board
.
3. Remove any hard drives. See “Hot-Plug Hard Drives” under the section “Removable
Media and Hard Drives” earlier in this chapter.
4. Remove the dual fan assembly. See “External Rear Hot-Plug Redundant System Fan
Assembly” earlier in this chapter.
5. Remove the thumbscrew securing the simplex board to the hard drive cage
6. Move the simplex board up, back, and then out of the chassis
2
3
.
.
1
Figure 2-11. Removing the Ultra2 SCSI simplex board
Reverse steps 1 through 6 to replace an Ultra2 SCSI simplex board.
Removable Media Assembly
The removable media assembly holds two removable media devices, including a 24X or higher low-profile CD-ROM drive and a 1.44-MB diskette drive.
To remove the removable media assembly,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Disconnect all cables from the CD-ROM and diskette drives.
Removal and Replacement Procedures 2-17
4. Loosen the captive thumbscrew securing the removable media assembly to the chassis
5. Lift the removable media assembly from the server
.
6. Remove the 1.44-MB diskette drive. See “1.44-MB Diskette Drive” later in this chapter.
7. Remove the 24X or higher low-profile CD-ROM drive. See “24X or Higher Low-Profile
CD-ROM Drive Adapter Board” later in this chapter.
1
2
.
Figure 2-12. Removing the removable media assembly
Reverse steps 1 through 7 to replace the removable media assembly.
IMPORTANT: When the removable media assembly is removed, the diskette drive and the 24X or higher low-profile CD-ROM drive can be easily removed. See “1.44-MB Diskette Drive” “24X or Higher Low-Profile CD-ROM Drive Adapter Board” later in this chapter.
2-18 Compaq ProLiant 6400R Maintenance and Service Guide
1.44-MB Diskette Drive
ProLiant 6400R Servers ship with a standard 1.44-MB diskette drive. The drive may be removed in one of two ways, with the removable media assembly still secured to the server or by removal of the removable media assembly. See “Removable Media Assembly” earlier in this chapter.
To remove the diskette drive,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Disconnect all cables from the diskette drive if you have not already done so
3. Loosen the thumbscrew securing the drive to the drive tray
4. Move the diskette drive back and then up from the drive tray
3
2
Figure 2-13. Removing the diskette drive
.
.
1
.
Reverse steps 1 through 4 to replace the diskette drive.
24X or Higher Low-Profile CD-ROM Drive Adapter Board
The 24X or higher low-profile CD-ROM drive adapter board may be removed with the removable media assembly still secured to the server or by removal of the removable media assembly. See “Removable Media Assembly” earlier in this chapter.
To remove the 24X or higher low-profile CD-ROM drive adapter board,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the removable media assembly. See “Removable Media Assembly” earlier in this
chapter.
Removal and Replacement Procedures 2-19
3. Disconnect the IDE and power cables from the adapter board
if you have not already
done so.
4. Remove the two thumbscrews
securing the adapter board to the removable media
assembly.
5. Unplug the CD-ROM drive adapter board from the back of the 24X or higher low-profile
CD-ROM drive
2
1
.
3
Figure 2-14. Removing the 24X or higher low-profile CD-ROM drive adapter board
NOTE: The CD-ROM drive has been removed from the removable media assembly for clarity.
Reverse steps 1 through 5 to replace the 24X or higher low-profile CD-ROM drive adapter board.
2-20 Compaq ProLiant 6400R Maintenance and Service Guide
24X or Higher Low-Profile CD-ROM Drive
ProLiant 6400R Servers ship with a 24X or higher low-profile CD-ROM drive. The drive may be removed with the removable media assembly still secured to the server or by removal of the removable media assembly. See “Removable Media Assembly” earlier in this chapter.
To remove the 24X or higher low-profile CD-ROM drive,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the CD-ROM drive adapter board screws. See “24X or Higher Low-Profile
CD-ROM Drive Adapter Board” earlier in this chapter.
3. Remove the screw securing the CD-ROM drive to the removable media assembly
4. Move the CD-ROM and adapter board assembly
back and then out of the removable
media assembly.
2
1
Figure 2-15. Removing the CD-ROM drive
.
Removal and Replacement Procedures 2-21
5. Unplug the CD-ROM drive from the adapter board
Figure 2-16. Removing the CD-ROM drive from the adapter board
Reverse steps 1 through 5 to replace the 24X or higher low-profile CD-ROM drive.
.
3
Cable Folding and Routing Diagrams
Figure 2-17 through Figure 2-21 show the recommended cabling layout for the 24X or higher low-profile CD-ROM drive, 1.44-MB diskette drive, external fan, and power supply. These figures can be used when replacing and reconnecting internal components.
24X or Higher Low-Profile CD-ROM Cable
Figure 2-17. Folding and routing diagram of the 24X or higher low-profile CD-ROM drive cable
2-22 Compaq ProLiant 6400R Maintenance and Service Guide
Diskette Drive Cable
Figure 2-18. Folding and routing diagram of the diskette drive cable with the diskette drive signal extension cable
External Fan Cable
Figure 2-19. Folding and routing diagram of the external fan cable
NOTE: The fan cable folding and routing diagram is identical for the external rear hot-plug redundant CPU fan or the external rear hot-plug redundant system fan assembly.
Power Supply Cable
Figure 2-20. Folding and routing diagram of the power supply cable
Removal and Replacement Procedures 2-23
2-24 Compaq ProLiant 6400R Maintenance and Service Guide
Power Supply Signal Cable
2
1
2
1
3
Figure 2-21. Power supply signal cables
Item Description
10-position cable
12-position cable
Miscellaneous cable
Table 2-3
Power Supply Cables
Hot-Plug Power Supply
WARNING: To reduce the risk of electric shock or damage to the equipment,
■ Unplug the power cord before removing the power supply from the server.
■ Install the power supply before connecting the power cord to the power supply.
CAUTION: If one of the power supplies is removed, it must either be replaced by another power supply, or a blank bezel should be inserted immediately to allow proper airflow. Do not operate for more than a few minutes without taking these precautions.
NOTE: It is not necessary to place the system in Standby for a hot-plug power supply replacement in a redundant power supply configuration.
To remove a hot-plug power supply,
1. Unplug the AC power cord from the hot-plug power supply.
Removal and Replacement Procedures 2-25
2. Grasp the power supply handle, and slide the release lever upward
3. Pull the power supply from the server
.
B
A
2
Figure 2-22. Removing a hot-plug power supply
Reverse steps 1 through 3 to replace a hot-plug power supply.
.
1
2-26 Compaq ProLiant 6400R Maintenance and Service Guide
Processors, Processor Terminator Modules, and Processor Power Modules
ProLiant 6400R servers contain at least one processor, one Processor Power Module (PPM), and three processor terminator modules. ProLiant 6400R servers can support a maximum of four processors and corresponding PPMs.
IMPORTANT: Processor Power Modules must always be installed in the slots next to each installed processor. Each processor slot must be populated by a processor or a terminator module for proper bus termination.
IMPORTANT: The processor is keyed to ensure correct alignment.
Processor and Related Component Locations
8 7 5
4 3 1
Figure 2-23. Location of processor and related components
6
2
Table 2-4
Processor and Related Component Locations
Item Description Item Description
Processor 1
Processor Power Module 1
Processor 2 or terminator module 2
Processor Power Module 2
Processor 3 or terminator module 3
Processor Power Module 3
Processor 4 or terminator module 4
Processor Power Module 4
Processor
Removal and Replacement Procedures 2-27
IMPORTANT: When installing a server with Pentium III Xeon processors running at speeds equal to or greater than 550 MHz in Compaq Rack 7000 series racks [part numbers 165753-001 (42U) and 163747-001 (22U)], the new processor technology requires the installation of a new Compaq High Airflow Rack Door Insert [part number 327281-B21 (single) or 327281-B22 (six-pack) for 42U racks and 157847-B21 (single) or 157847-B22 (six-pack) for 22U racks.
NOTE: This notice applies to servers with Pentium III Xeon processors running equal to or greater than 550 MHz that will be installed in 7000 series racks. Compaq servers based on other processor technologies, including Pentium III, do not require any rack changes.
To remove a processor,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Loosen the retention screw
4. Pull up the ejector levers
.
.
5. Lift the processor out of the processor socket
2
Figure 2-24. Removing a processor
.
2
1
3
Reverse steps 1 through 5 to replace a processor.
2-28 Compaq ProLiant 6400R Maintenance and Service Guide
Processor Power Module
ProLiant 6400R Servers support both PPMs and redundant PPMs (RPPMs). The PPM is removed for access to the system board, for replacement, or for upgrade.
To remove the PPM from the system board,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Pull the ejector levers outward
3. Lift the PPM out of the socket
NOTE: This procedure can be followed for both PPMs and RPPMs.
1
Figure 2-25. Removing a PPM
.
.
1
2
Reverse steps 1 through 3 to replace a PPM.
Processor Terminator Module
IMPORTANT: If you remove a processor, the processor terminator module must be reinstalled before
powering up the server. Failure to have either a processor or processor terminator module installed results in an interlock fault condition that prevents the server from powering up.
To remove a processor terminator module,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
Removal and Replacement Procedures 2-29
3. Loosen the retention screw
.
4. Pull up the two ejector levers securing the processor terminator module in the
connector slot
5. Lift the processor terminator module out of the slot
Figure 2-26. Removing the processor terminator module
.
.
2
1
2
3
Reverse steps 1 through 5 to replace the processor terminator module.
2-30 Compaq ProLiant 6400R Maintenance and Service Guide
Peripheral Board
The peripheral board is removed for access the system board or for replacement. See “PCI Hot Plug Expansion Boards” for the slot location later in this chapter.
To remove the peripheral board,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
CAUTION: Disconnect all the power cords to completely remove power from the system. You must disconnect the power cord from the server before removing the peripheral board.
3. Disconnect all cables from the peripheral board.
4. Loosen the two thumbscrews holding the board in place
5. Rotate the release levers outward
CAUTION: Rotating the peripheral board release levers a full 90 degrees will break the levers.
6. Lift out the peripheral board
1
.
.
2
2
3
.
Figure 2-27. Removing the peripheral board
Reverse steps 1 through 6 to replace the peripheral board.
Memory
Removal and Replacement Procedures 2-31
The standard shipment of ProLiant 6400R servers have either 256 K or 1 GB of memory (four 64-MB or 256-MB DIMMs in bank 1). Memory is expandable to 4-GB (16x256-MB DIMMs). Four memory banks of four DIMMs are supported. ProLiant 6400R Servers support 60 ns or faster (ships with 50 ns), and 32-, 64-, 128-, or 256-MB error checking and correcting, EDO or 4-K or 8-K refreshed DIMMs.
DIMM 3 DIMM 4
DIMM 7 DIMM 8
DIMM 11
Bank 1 Bank 2
Bank 3 Bank 4
DIMM 12 DIMM 15
DIMM 16
Figure 2-28. Memory banks on the memory board
CAUTION: Use only Compaq approved DIMMs. DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of nonsupported DIMMs.
The recommended DIMM replacement order is:
■ Bank 1 - DIMM 1, DIMM 2, DIMM 3, DIMM 4
■ Bank 2 - DIMM 5, DIMM 6, DIMM 7, DIMM 8
■ Bank 3 - DIMM 9, DIMM 10, DIMM 11, DIMM 12
DIMM 1 DIMM 2
DIMM 5 DIMM 6 DIMM 9 DIMM 10
DIMM 13 DIMM 14
■ Bank 4 - DIMM 13, DIMM 14, DIMM 15, DIMM 16
The following guidelines must be followed when replacing memory:
■ Supports 60 ns or faster and 32-, 64-, 128-, or 256-megabyte, ECC, EDO, or 4-K or 8-K
refreshed DIMMs.
NOTE: This server does not support Fast Page DIMMs.
■ DIMMs must be installed or removed one bank (four identical DIMMs) at a time. The size
and speed of each DIMM of a given bank must be identical.
Table 2-5 shows some of the possible memory upgrade configurations for ProLiant 6400R servers.
2-32 Compaq ProLiant 6400R Maintenance and Service Guide
Table 2-5
Examples of Memory Upgrade Combinations
Total Memory Bank 1 Bank 2 Bank 3 Bank 4
256 MB 4x64 MB
512 MB 4x64 MB 4x64 MB
768 MB 4x64 MB 4x64 MB 4x64 MB
1.024 GB 4x64 MB 4x64 MB 4x64 MB 4x64 MB
1.024 GB 4x256 MB
1.536 GB 4x128 MB 4x128 MB 4x128 MB
2.048 GB 4x128 MB 4x128 MB 4x128 MB 4x128 MB
3.072 GB 4x256 MB 4x256 MB 4x256 MB
4.096 GB 4x256 MB 4x256 MB 4x256 MB 4x256 MB
Address Bit Permuting
ProLiant 6400R servers offer enhanced memory performance depending on memory configurations.
NOTE: All banks must contain four ECC, EDO DIMMs of the same size, speed, and manufacturer.
Address Bit Permuting (ABP) is an option that distributes memory addresses across two or four banks of memory. Therefore, an ABP group may be two or four banks in size. The following are memory configuration rules that permit ABP,
■ Two or four banks on a memory expansion board must be populated.
■ All banks within an ABP group (two banks for a two-bank group and four banks for a
four-bank group) must be of the same memory capacity.
■ The memory in the expansion board must be populated starting with bank 1, and each
populated bank must be adjacent.
For example, installing four 256-MB DIMMs in Bank 1 would achieve 1 GB of total memory but would not enable ABP. However, installing 16 64-MB DIMMs, using all four banks, would enable ABP and enhance memory performance.
Memory Board
The memory board is removed for replacement, for access to the system board, or for DIMM installations.
To remove the memory board:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
Removal and Replacement Procedures 2-33
3. Lift up the ejector levers on each side of the memory board
4. Lift the memory board from the slot
1
Figure 2-29. Removing the memory board
.
2
Reverse steps 1 through 4 to replace the memory board.
1
.
2-34 Compaq ProLiant 6400R Maintenance and Service Guide
Dual Inline Memory Modules
DIMMs are removed for replacement, for replacement of the memory expansion board, or for upgrading memory.
CAUTION: Use only Compaq DIMMs. DIMMs from other sources may adversely affect data integrity. The Power-On Self-Test (POST) will warn of nonsupported DIMMs.
To remove a DIMM,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the memory board. See “Memory Board” earlier in this chapter.
3. Pull out the ejector levers at each end of the memory module
4. Lift the module from the memory board
1
2
Figure 2-30. Removing a DIMM
.
.
1
Reverse steps 1 through 4 to replace the memory module. Align the key slot on the bottom edge of each DIMM with the tab in the slot before seating the DIMM in the socket.
PCI Hot Plug Expansion Boards
Use either the PCI Hot Plug Button on the server or your operating system PCI Hot Plug utility to control the PCI Hot Plug slots.
■ The PCI Hot Plug Button and the PCI Hot Plug utility enable you to power on or off a
PCI Hot Plug slot. However, the PCI Hot Plug Button enables direct access at each PCI Hot Plug slot. Table 2-6 identifies the slots.
■ PCI Hot Plug software support for each operating system is available online. For more
information, see the “PCI Hot Plug Important Facts” section in the online PCI Hot Plug Administration Guide on the Systems Reference Library CD.
NOTE: IBM OS/2, Sun Solaris, and Banyan VINES do not support PCI Hot Plug.
1 2 3 4 5 6 7
Removal and Replacement Procedures 2-35
Figure 2-31. PCI Hot Plug slots on the system board
PCI Hot Plug Slot Locations
Item Description
Shared PCI/ISA slot 1 with secondary PCI bus
Slot 2, secondary PCI bus
Slot 3, secondary PCI bus
Slot 4, secondary PCI bus
Slot 5, primary PCI bus
Slot 6, primary PCI bus
Peripheral board connector (non-hot-plug)
Table 2-6
2-36 Compaq ProLiant 6400R Maintenance and Service Guide
WARNING: A risk of injury or damage to the equipment exists from hazardous energy. The hot-plug access door provides access to hazardous energy circuits. The door should remain locked during the normal operation or the server should be installed in a controlled location where only qualified personnel have access to the server.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
To remove a PCI Hot Plug expansion board:
1. Unlock and open the PCI Hot Plug access door.
Figure 2-32. Opening the PCI Hot Plug access door
2. Before removing a PCI Hot Plug Expansion Board, check the PCI Hot Plug LED to see
the status of the slot in which the PCI expansion board is seated. The slot LED should be green. See Chapter 4, “Connectors, Switches, and LEDs” for further information on PCI Hot Plug LEDs.
Removal and Replacement Procedures 2-37
3. If the PCI Hot Plug LED is not green, power down the slot by pressing the slot PCI Hot
Plug button or using the PCI Hot Plug utility.
PCI Hot
Plug Button
Amber Green
Figure 2-33. PCI Hot Plug button
4. Wait until both the green and amber LEDs are off.
CAUTION: Never open the slot release lever if the green power LED is on. The PCI Hot Plug button allows for PCI Hot Plug access directly at each PCI slot. A PCI Hot Plug button is located above each PCI slot, providing PCI Hot Plug control at the server, eliminating the use of the PCI Hot Plug utility software. DO NOT open the slot release lever unless the green PCI Hot Plug LED indicator on the slot is Off. System power down and subsequent data loss could occur.
NOTE: The PCI Hot Plug button allows you to press the button again within 5 seconds to cancel an action.
2-38 Compaq ProLiant 6400R Maintenance and Service Guide
5. Press the top of the appropriate expansion board slot release lever
6. Rotate the lever toward the rear of the expansion board slot
.
.
7. Holding the board at each end, carefully rock it back and forth until the connectors pull
free from the slot.
8. Remove the PCI expansion board
NOTE: Figure 2-34 shows the removal of a network interface card (NIC).
.
1
2
3
Figure 2-34. Removing a PCI Hot Plug expansion board
Reverse steps 1 through 8 to replace a PCI Hot Plug expansion board.
PCI Hot Plug Basket Insulator
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
To remove the PCI Hot Plug basket insulator,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove all PCI boards. See “PCI Hot Plug Expansion Boards” earlier in this chapter.
4. Pull up the two push-pins securing the PCI Hot Plug basket insulator to the chassis ➊.
Removal and Replacement Procedures 2-39
5. Lift out the PCI Hot Plug basket insulator
Figure 2-35. Removing a PCI Hot Plug basket insulator
Reverse steps 1 through 5 to replace the PCI Hot Plug basket insulator.
.
2
1
2-40 Compaq ProLiant 6400R Maintenance and Service Guide
PCI Hot Plug Switch/LED Board and Cable
To remove the PCI Hot Plug switch, LED board and cable,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove all PCI boards. See “PCI Hot Plug Expansion Boards” earlier in this chapter.
4. Disconnect the PCI switch and LED cable
5. Remove the three Torx T-15 screws securing the PCI switch and LED board to the
chassis
6. Pull the PCI switch and LED board from the chassis
Figure 2-36. Removing the PCI Hot Plug switch and LED board, and cable
.
.
.
3
2
1
Reverse steps 1 through 6 to replace the PCI Hot Plug switch, LED board, and cable.
Power Backplane Board Assembly
To remove the power backplane board assembly,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove both hot-plug power supplies. See “Hot-Plug Power Supply” earlier in this
chapter.
3. Remove I/O fans 1 and 2. See “I/O Hot-Plug Fans” earlier in this chapter.
4. Remove the Power On/Standby switch. See “Power On/Standby Switch” earlier in the
chapter.
5. Remove the hot-plug fans. See “Hot-Plug Fans” earlier in this chapter.
Removal and Replacement Procedures 2-41
6. Remove all PCI expansion boards. See “PCI Hot Plug Expansion Boards” earlier in this
chapter.
7. Remove the PCI Hot Plug basket insulator. See “PCI Hot Plug Basket Insulator” earlier in
this chapter.
8. Remove the memory board. See “Memory Board” in the section entitled “Memory” earlier
in this chapter.
9. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.
10. Loosen the captive thumbscrew securing the PCI card guide to the chassis
.
11. Rotate the PCI card guide into the up position and then swivel it away from the chassis
1
2
Figure 2-37. Rotating the PCI card guide into the up position
.
2-42 Compaq ProLiant 6400R Maintenance and Service Guide
12. Remove the primary power supply cable
and the redundant power supply cable from
the two rear power outlets. Cut the plastic tie wrap securing the cable if there is one.
NOTE: The redundant power supply cable has been removed from figure 2-38.
4
3
Figure 2-38. Removing the power supply cables
13. Loosen the four thumbscrews securing the power supply cables to the power backplane
board assembly
. Cut the plastic tie wrap securing the cable to the chassis if there is one.
14. Remove the power supply. See “Hot-Plug Power Supply” earlier in this chapter.
NOTE: The system I/O board has been removed for clarity.
5
5
Figure 2-39. Loosening the four thumbscrews on the power backplane board assembly
Removal and Replacement Procedures 2-43
15. Unplug the two AC power cords from the power backplane board.
Figure 2-40. Unplugging the two AC power cords from the power backplane board
16. Disconnect all the remaining cables from the power backplane board assembly.
17. Loosen the three thumbscrews securing the power backplane board assembly
the chassis.
18. Slide the assembly forward and then out of the chassis
6
7
Figure 2-41. Removing the power backplane board assembly
.
Reverse steps 1 through 18 to replace the power backplane board assembly.
to
2-44 Compaq ProLiant 6400R Maintenance and Service Guide
Side Access Panel
To remove the side access panel,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove all processors, RPPMs, and terminator modules. See “Processors, Processor
Terminator Modules, and Processor Power Modules” earlier in this chapter.
3. Loosen the two thumbscrews securing the side access panel to the chassis
4. Remove the side access panel
1
Figure 2-42. Removing the side access panel (inside view)
Reverse steps 1 through 4 to replace the side access panel.
.
1
2
.
System Board and Tray
CAUTION: Carefully remove the system board and tray to avoid dislodging components from
the system board.
To remove the system board and tray:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the PCI Hot Plug basket insulator. See “PCI Hot Plug Basket Insulator” earlier in
this chapter.
3. Remove all processors, redundant PPMs, and terminator modules. See “Processors,
Processor Terminator Modules, and Processor Power Modules” earlier in this chapter.
4. Remove the memory board. See “Memory Board” in the section entitled “Memory” earlier
in this chapter.
5. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.
6. Disconnect any remaining cables from the system board.
Removal and Replacement Procedures 2-45
7. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
8. Loosen the three thumbscrews securing the system board and tray to the chassis
9. Pull the system board and tray approximately ½ inch toward the front of the chassis, and
slide it out through the side access panel
2
Figure 2-43. Removing the system board and tray
Reverse steps 1 through 9 to replace the system board and tray.
.
1
.
AC Power Cord and Plug Assembly
To remove the AC power cord and plug assembly,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove all hot-plug power supplies. See “Hot-Plug Power Supply” earlier in this chapter.
3. Remove I/O fans 1 and 2. See “I/O Hot-Plug Fans” earlier in this chapter.
2-46 Compaq ProLiant 6400R Maintenance and Service Guide
4. Loosen the captive thumbscrew
.
5. Rotate the PCI card guide into the up position, and then swivel it away from the chassis
1
2
Figure 2-44. Rotating the PCI card guide into the up position
6. Remove all PCI expansion boards and the PCI Hot Plug basket insulator. See “PCI Hot
Plug Basket Insulator” earlier in this chapter.
.
7. Remove all processors, PPMs, and terminator modules. See “Processors, Processor
Terminator Modules, and Processor Power Modules” earlier in this chapter.
8. Remove the power supply. See “Hot-Plug Power Supply” earlier in this chapter.
9. Remove the memory board. See “Memory Board” in the section entitled “Memory” earlier
in this chapter.
10. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.
11. Remove the side access panel. See “Side Access Panel” earlier in this chapter.
12. Remove the system board and tray. See “System Board and Tray” earlier in this chapter.
CAUTION: Carefully remove the system board and tray to avoid dislodging components from the system board.
13. Cut and remove the cable tie securing the AC power cord to the chassis.
Removal and Replacement Procedures 2-47
14. Loosen the four thumbscrews securing the AC power cord brackets
3
3
Figure 2-45. Removing the AC power cord brackets
15. Unplug the two AC power cords from the power backplane board
.
.
4
4
Figure 2-46. Unplugging the two AC power cords from the power backplane board
16. Remove the AC power supply cables. See “Power Backplane Board Assembly” earlier in
this chapter.
2-48 Compaq ProLiant 6400R Maintenance and Service Guide
17. Remove the T-15 green ground wire screw from the plug assembly
, and lift the cover
up and away from the plug assembly.
5
5
Figure 2-47. Removing the T-15 green ground wire screw from the plug assembly
18. Remove the two T-15 screws securing the power supply connector to the chassis
push in the plug assembly
.
, then
NOTE: The external rear fan has been removed for clarity.
6
7
Figure 2-48. Removing the AC power supply connector from the chassis
Removal and Replacement Procedures 2-49
19. Lift the AC power cord and plug assembly out of the chassis
8
Figure 2-49. Removing the AC power cord and plug assembly from the chassis
Reverse steps 1 through 19 to replace the AC power cord and plug.
.
Replacement Battery
The replacement battery periodically must be changed to insure optimum performance.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or alkaline battery pack. A risk of fire and burns exists if the battery pack is not handled properly. To reduce the risk of personal injury:
■ Do not attempt to recharge the battery.
■ Do not expose the battery to temperatures greater than 60°C.
■ Do not disassemble, crush, puncture, or dispose of the battery in fire or water. Do not short
the external contacts.
■ Replace the battery only with the Compaq spare designated for this product.
CAUTION: Batteries, battery packs, and accumulators should not be discarded with general household waste. To recycle or dispose of them, use the public collection system or return them to Compaq, your authorized Compaq Partners, or their agents.
To install the replacement battery,
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.
WARNING: Disconnect all the power cords to remove power from the system completely. You must disconnect the power cord from the server before removing the peripheral board.
2-50 Compaq ProLiant 6400R Maintenance and Service Guide
4. Remove the lithium battery from the peripheral board.
CAUTION: BIOS settings will be lost after the flat disk battery is removed. BIOS settings must be reconfigured after the battery is replaced.
5. Snap the replacement battery into the battery connector on the peripheral board.
Figure 2-50. Installing the replacement battery
6. Place the sticker included with your battery kit on the back of your server above the power
connector.
7. Run the Compaq System Configuration Utility to reconfigure the system. See Chapter 3,
“Diagnostics and Troubleshooting,” for more information.
Chapter 3
Diagnostics and Troubleshooting
This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are:
■ Diagnostic Tools Utility Overview
■ Default Configuration
■ Utilities Access
■ Power-On Self-Test (POST)
■ Diagnostics Software
■ Array Diagnostic Utility (ADU)
■ Integrated Management Log
■ Rapid Error Recovery
■ Remote Service Features
■ ROMPaq Error Recovery Options
■ Compaq Insight Manager
Diagnostic Tools Utility Overview
These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware.
3-2 Compaq ProLiant 6400R Maintenance and Service Guide
Diagnostic Tools
Tool What it is How to run it
Table 3-1
Compaq Diagnostics Program
Compaq Inspect Utility
Compaq Insight Manager
Compaq Survey Utility
Utility to assist testing and verification of operation of Compaq hardware. If problems are found, Compaq Diagnostics isolates failure down to replaceable part, whenever possible.
The Inspect utility provides a report detailing system information.
A client/server application used to manage Compaq hardware remotely in a network environment. Reports hardware fault conditions (both failure and prefailure) and collects data for reports and graphs.
An online information-gathering agent that runs on servers, gathering critical hardware and software information from various sources. A utility for servers running Windows NT or NetWare.
If a significant change occurs between data gathering intervals, previous information is marked, and the survey text file is overwritten to reflect the latest configuration and changes since the last configuration. This allows a historical record of change events for server hardware and software.
Diagnostics and Utilities are located on the system partition on the hard drive and must be accessed when a system configuration error is detected during Power-On Self-Test (POST). Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software CD. A Diagnostics diskette can be created from SmartStart and Support Software CD, and Diagnostics can be run from diskette.
The Inspect utility can be run from either the main menu of the System Configuration Utility or the Compaq Diagnostics program.
For more information, refer to the Compaq Management CD and the Compaq Insight Manager User Guide.
More information on viewing and printing the event list can be found in the Compaq Insight Manager section of this chapter.
Install Survey from SmartStart, Compaq Integration Maintenance Utility, or Compaq Management CD.
continued
Table 3-1 Diagnostic Tools
Tool What it is How to run it
continued
Diagnostics and Troubleshooting 3-3
Array Diagnostics Utility (ADU)
Drive Array Advanced Diagnostics
Integrated Management Log
A Windows-based tool designed to run on all Compaq systems that support Compaq array controllers. Two main functions of ADU are to collect all possible information about the array controllers in the system and generate a list of detected problems.
The tool is available for all Compaq servers covered by this guide.
The predecessor to ADU, DAAD is a tool based on the disk operating system (DOS) for Compaq servers with Smart Array Controllers. DAAD collects information about the array controllers in the system and offers a list of detected problems.
A log of system events, such as system failures or nonfatal error conditions. View events in the Integrated Management Log
■ On the Integrated Management
Display
■ From within Compaq Insight
Manager
■ From within Compaq Survey Utility
Use the information provided in the “Array Diagnostics Utility” later in this chapter.
For a list of Compaq servers still supported by the tool, visit the Compaq website:
http://www.compaq.com
The Integrated Management Log requires Compaq operating system-dependent drivers. Refer to Compaq Support Software CD for instructions on installing the appropriate drivers.
System Configuration Utility
Utility to easily configure the hardware installed in or connected to the server. Specifically, it can
■ Resolve resource conflicts in areas
such as memory, port addresses, and interrupt requests (IRQs)
■ Configure PCI boards automatically
■ Provide switch and jumper settings
■ Manage installation of memory,
processor upgrades, and mass storage devices, such as hard drives, tape drives, and diskette drives
■ Store configuration information in
nonvolatile memory
■ Assist in installation of an operating
system
■ Assist in running diagnostic tools,
such as TEST and INSPECT
If the server has bootable CD-ROM drive, run Compaq System Configuration Utility directly from Support Software CD supplied with SMART Controller Option Kit or SmartStart and Support Software CD supplied with server. Use the CD supplied for the latest version supporting the SMART Controller.
If the server does not have a bootable CD-ROM drive, create diskettes with latest version of the System Configuration Utility from Support Software CD or SmartStart and Support Software CD.
3-4 Compaq ProLiant 6400R Maintenance and Service Guide
Default Configuration
When the system is first turned on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.
Default Configuration Messages
IMPORTANT: A choice to format and partition the boot drive before running SmartStart and the System
Configuration programs may prohibit creating a System Partition and the offline remote management features that it provides.
If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD into the CD-ROM drive before to powering on the server, the system ROM boots to that utility. If the system ROM does not detect one of the CDs, you will be prompted for the intended operating system. The system reboots if any operating system-dependent configurations have changed with the new operating system selection. If the selected configurations are the same as the current configurations, the system boots normally. If you enter a wrong choice, on subsequent reboots you may change the operating system.
Inspect Utility
The Inspect Utility provides configuration information, such as the contents of the operating system startup files, current memory configuration, ROM version, and Integrated Management Log information. The utility operates with Microsoft DOS and in the MS-DOS emulation mode of MS OS/2.
Running the Inspect Utility
Printing the Inspect Listing
Select Print on the Inspect screen to print a copy of the Inspect list. Keep a copy of the list with each server for later reference.
1. Turn the server off and then back on. Then press F10 when the cursor appears in the upper
right corner of the screen.
2. At the main menu, select Diagnostics and Utilities.
3. Press Enter.
4. Select Inspect Computer, and press Enter.
NOTE: If Diagnostics is not installed on the hard drive, System Configuration prompts you to insert the Diagnostics diskette in drive A.
5. Follow the instructions. The first time the Inspect Utility displays, select Entire System
and press Enter.
Utilities Access
The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including
■ System Configuration Utility
■ Array Configuration Utility
■ Array Diagnostic Utility
■ ROMPaq Firmware Upgrade Utilities
■ Compaq Diagnostics
CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. This will result in data loss to the entire system.
Running Compaq Utilities
There are three ways from which to access Compaq Utilities:
■ System partition
Diagnostics and Troubleshooting 3-5
■ Diskette
■ Compaq SmartStart and Support Software CD
Running the Utilities from the System Partition
If the system was installed using SmartStart, the Compaq utilities will automatically be available on the system partition. The system partition could also have been created during a manual system installation.
To run the utilities on the system partition, start the system and press F10 when you see
Press F10 for system partition utilities.
Then select the desired utility from the menu
■ The System Configuration Utility is available under the System Configuration menu.
■ The Array Configuration Utility is available under the System Configuration menu.
■ Compaq Diagnostics (Test and Inspect) are available under the Diagnostics and Utilities
menu.
■ The ROMPaq Firmware Upgrade Utility is available under the Diagnostics and Utilities
menu.
Running the Utilities from Diskette
Run the utilities from their individual diskettes. If you have a utility diskette newer than the version on the SmartStart and Support Software CD, use that diskette.
Create a diskette version of the utility from the SmartStart and Support Software CD.
3-6 Compaq ProLiant 6400R Maintenance and Service Guide
To create diskette versions of the utilities from the CD,
1. Boot the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select Create Support Software Disks, and then
select Next.
3. Select the diskette you would like to create from the list, and then follow the instructions
on the screen.
Running the Utilities from the Compaq SmartStart and Support Software CD
IMPORTANT: Only the System Configuration Utility, and Array Configuration Utility, and the Array
Diagnostic Utility can be executed from the Compaq SmartStart and Support Software CD. All other utilities must be executed from the system partition or from the diskette.
To run these utilities directly from the Compaq SmartStart and Support Software CD,
4. Boot the Compaq SmartStart and Support Software CD.
5. From the Compaq System Utilities screen, select the utility you wish to run, and then
select Next.
G To execute the System Configuration Utility, select Run System Configuration Utility.
G To execute the Array Configuration Utility, select Run Array Configuration Utility.
G To execute the Array Diagnostic Utility, select Run Array Diagnostic Utility.
Power-On Self-Test
POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly:
■ System ROM
■ Keyboard
■ Power supply
■ System board
■ Memory
■ Memory expansion boards
■ Controllers
■ Diskette drives
■ Hard drives
■ PPMs
■ Fans
Error Messages of the Power-On Self-Test
An error in the system found by the POST is indicated by an audible or visual message. If an error code displays on the screen during POST or after a reset of the system, use the instructions in Table 3-2.
NOTE: Many of the actions in Table 3-2 require you to run Diagnostics or the Compaq System Configuration Utility. The steps for running the utilities are after Table 3-2.
In Table 3-2, the Recommended Action column lists the steps necessary to correct the error. After completing each step, run the Diagnostics program to verify whether the error has been corrected. If the error code reappears, perform the next step, and then re-run the Diagnostics program. Follow this procedure until Diagnostics no longer detects an error.
Error Code Audible Beeps Probable Source of Error Recommended Action
Diagnostics and Troubleshooting 3-7
Table 3-2
POST Error Messages
A Critical Error occurred prior to this power-up
Unsupported Processor Detected System Halted
FATAL ROM ERROR: The System ROM is not properly programmed
101-ROM Error 1 long, 1 short System ROM checksum Run Diagnostics. Replace the
101-I/O ROM Error None Options ROM checksum Run Diagnostics. Replace the
102-System Board Failure
104-ASR-2 Timer Failure
105-Current System ROM is corrupt – now booting redundant System ROM
None A catastrophic system error,
which caused the server to crash has been logged.
1 long, 1 short Processor not supported by
current system ROM.
1 long, 1 short ROM was programmed in the
factory incorrectly.
None Direct Memory Access (DMA)
timers, and so on
None System board failure Run Diagnostics. Replace the
2 long Nonbooted ROM image is
corrupt.
Run Diagnostics. Replace the failed assembly as indicated.
Check documentation for supported processors, and, if supported, remove the processor and update the system to latest ROM.
Replace the physical ROM part.
failed assembly as indicated.
failed assembly as indicated.
Replace the system board. Run the Compaq System Configuration Utility.
failed assembly as indicated.
Flash the ROM utilizing ROMPaq.
162-System Options Not Set
163-Time & Date Not Set
2 short Incorrect configuration Run the System Configuration
Utility and correct.
2 short Invalid time or date in
configuration memory
Run the System Configuration Utility and correct.
continued
3-8 Compaq ProLiant 6400R Maintenance and Service Guide
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
164-Memory Size Error
172-Configuration Nonvolatile Memory Invalid
173-Slot ID Mismatch
174-Configuration/ Slot Mismatch Device Not Found
175-Configuration/ Slot Mismatch Device Found
177-Configuration Not Complete
178-Processor Configuration Invalid
180-Log Reinitialized None
201-Memory Error None RAM failure Run Diagnostics. Replace the
203-Memory Address Error
2 short Incorrect configuration memory. Run the System Configuration
Utility and correct.
None Corrupt nonvolatile configuration
or jumper installed
None Board replaced, configuration not
updated.
None EISA or PCI board not found Run the System Configuration
None EISA or PCI board added,
configuration not updated.
None Incomplete system configuration Run the System Configuration
None Processor type or step does not
match configuration memory.
None RAM failure Run Diagnostics. Replace the
Run the System Configuration Utility and correct.
Run the System Configuration Utility and correct.
Utility and correct.
Run the System Configuration Utility and correct.
Utility and correct.
Run the System Configuration Utility and correct.
failed assembly as indicated.
failed assembly as indicated.
207-Invalid Memory Configuration ­Check DIMM [SIMM] Installation
208-Invalid Memory Speed – Check DIMM [SIMM] Installation
209-Memory Detection Failure. Check Memory Installation
211-Cache Switch Set Incorrectly
None Memory module installed
incorrectly.
1 long, 1 short The speed of the memory is too
slow:
■ xx00 = expansion board
SIMMs are too slow.
■ 00yy = system board SIMMs
are too slow.
■ xx and yy have a
corresponding bit set.
1 long, 1 short Unable to size memory Check DIMM installation. If error
None Switch not set properly during
installation or upgrade.
Verify the placement of memory modules.
The speed of the memory modules must be 60 ns. Verify the speed of the memory modules installed, and replace them if slower than 60 ns.
persists, call Compaq service provider.
Verify switch settings.
continued
Diagnostics and Troubleshooting 3-9
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
212-System Processor Failed/ Mapped out
214-DC-DC Converter Failed
214-Processor PPM Failed Module X
215-Processor Power Module has lost Redundancy in Socket x
215-Nonfunctioning Voltage Regulator Module for Processors
216-Voltage Regulator Module for Processor X no longer redundant
216-Processor PPM has lost Redundancy, Module X
218-Cache Accelerators Not Installed. System Halted.
1 short Processor in slot x failed. Run Diagnostics. Replace the
failed processor.
None PowerSafe Module (DC-DC
Converter) failed.
None Indicated PPM (DC-DC Converter)
failed.
None PPM (DC-DC Converter) has lost
redundancy.
None PPM (DC-DC Converter) has
failed or lost redundancy.
None Redundancy failed in PPM. Replace the PPM.
None Indicated PPM (DC-DC Converter)
has lost redundancy.
None Cache accelerators not installed
or improperly installed.
Run Diagnostics. Replace the failed assembly as indicated.
Replace the failed assembly as indicated.
Run Diagnostics. Replace the failed assembly as indicated.
Run Diagnostics. Replace the failed assembly as indicated.
Replace the failed assembly as indicated.
Check cache accelerator installation.
219-Tag Update Rules SRAM Failure. System Halted
219-Snoop Rules SRAM Failure. System Halted.
220-Cache Accelerator Slot x Initialization Failed. System Halted.
221-Power Fault On Processor Bus X
301-Keyboard Error None Keyboard failure Turn off the computer, and then
301-Keyboard Error or Test Fixture Installed
None Catastrophic chipset failure. Call Compaq service provider.
None Catastrophic chipset failure. Call Compaq service provider.
None Cache accelerator in slot x
improperly installed or failed.
None A PPM on the indicated bus is in
a failed state.
None Keyboard failure Replace the keyboard.
Check cache accelerator installation. If properly installed, replace it.
Run Diagnostics. Replace the failed assembly as indicated.
reconnect the keyboard.
continued
3-10 Compaq ProLiant 6400R Maintenance and Service Guide
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
ZZ-301-Keyboard
Error
303-Keyboard Controller Error
304-Keyboard or System Unit Error
40X-Parallel Port X Address Assignment Conflict
601-Diskette Controller Error
605-Diskette Drive Type Error
None Keyboard failure. (ZZ represents
the Keyboard Scan Code.)
None System board, keyboard, or
mouse controller failure
None Keyboard, keyboard cable, or
system board failure
2 short Both external and internal ports
are assigned to parallel port X.
None Diskette controller circuitry
failure
2 short Mismatch in drive type Run the System Configuration
1. Free the stuck key.
2. Replace the keyboard.
1. Run Diagnostics.
2. Replace failed assembly
as indicated.
1. Make sure the keyboard is
attached.
2. Run Diagnostics to
determine which is in error.
3. Replace the part indicated.
Run the System Configuration Utility and correct.
1. Make sure the diskette
drive cables are attached.
2. Replace the diskette drive
and/or cable.
3. Replace the system board.
Utility to set the diskette type correctly.
1151-Com Port 1 Address Assignment Conflict
1152-Com Port 2, 3, or 4 Address Assignment Conflict
1610-Temperature violation detected. Waiting for system to cool
1611-Fan failure detected
1611-I/O Fan (Fan X) failure detected
2 short Both external and internal serial
ports are assigned to COM1.
2 short Both external and internal serial
ports are assigned to COM2, COM3, or COM4.
2 short Ambient system temperature is
too hot.
2 short Required fan not installed or
spinning
2 short I/O fan 1, 2, 3, or 4 has failed. Replace the failed fan.
Run the System Configuration Utility and correct.
Run the System Configuration Utility and correct.
Check fan in system environment.
Check fans.
continued
Diagnostics and Troubleshooting 3-11
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1611-I/O Fan (Fan 5) failure detected
Processor X initialized at 550/100
System fans not redundant
1611-CPU Fan (Fan X) failure detected
1612-Primary power supply failure
1613-Low System Battery
1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X
1617-Fan controller not responding
1617-I/O Fan controller not responding
2 short I/O fan 5 or 6 has failed. Replace the failed fan.
None Processors upgraded to
550-MHz, but external hot-plug rear CPU fan not replaced with external rear hot-plug system fan assembly
2 short CPU fan has failed. Replace the failed fan.
2 short Primary power supply has failed. Replace power supply as soon
None Real-time clock system battery is
running low on power.
None A power supply has failed. Replace or check the specified
2 short Fan controller failure Check and replace the failed
2 short I/O fan controller failure Check and replace the failed
Verify that the correct fan assembly was installed properly and that the switch settings are correct (SW1, position 3). Check for fan failure, and replace if needed.
as possible.
Run Diagnostics. Replace the failed assembly as indicated.
power supply.
controller assembly.
controller assembly.
1617-CPU Fan controller not responding
1618-PCI slots powered down. Check PCI hot plug enabler connectors.
1620-Locked SCSI Bus Detected. Verify SCSI bus cabling. System halted.
1621-Current SCSI bus cable configuration is not recommended
2 short CPU fan controller failure Check and replace the failed
controller assembly.
None PCI hot plug enabler is missing or
failed.
None SCSI bus failure Run Diagnostics. Replace the
None Improper SCSI bus cabling Check the documentation for
Check and replace the missing or failed assembly.
failed assembly as indicated.
the proper SCSI bus cabling.
continued
3-12 Compaq ProLiant 6400R Maintenance and Service Guide
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1622-Internal SCSI Jumper Board Not Installed
1703-SCSI cable error detected. Internal SCSI cable not attached to system board connector. System halted.
1720-Slot x Drive Array – SMART Drive Detects Imminent Failure SCSI: Port y: SCSI ID x
1724-Slot x Drive Array – Physical Drive Position Change(s) Detected – Logical drive configuration has automatically been updated
None The system has detected that the
array enabler board is not installed.
None Incorrect cabling Ensure that the integrated SCSI
None Indicated drive has reported a
SMART predictive-failure condition and may fail later.
None Logical drive configuration has
been updated automatically after physical drive position changes.
Install the array enabler board.
controller has the SCSI termination attached.
If the drive is part of a nonfault-tolerant configuration, back up all data before replacing the drive and restore all data afterward. If the drive is part of a fault-tolerant configuration do not replace it unless all other drives in the array are online. Press F1 to resume.
Press F1 to resume.
1726-Slot x Drive Array – Array Accelerator Memory Size Change Detected
1727-Slot x Drive Array – New Logical Drive(s) Attachment Detected. If more than 32 logical drives, this message will be followed by: Auto-configuration failed: Too many logical drives.
1730-Fixed Disk 0 does not support DMA Mode.
None Array accelerator configuration
has been updated automatically because the replacement of the array accelerator (or controller) with one with a different memory size.
None Controller has detected an
additional array of drives that was attached when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration.
None Hard drive error Run the System Configuration
Press F1 to resume.
Press F1 to resume.
Utility and correct.
continued
Diagnostics and Troubleshooting 3-13
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1731-Fixed Disk 1 does not support DMA Mode.
1740-Fixed Disk 0 failed Set Block Mode command
1741-Fixed Disk 1 failed Set Block Mode command
1750-Fixed Disk 0 failed Identify command
1751-Fixed Disk 1 failed Identify command
1760-Fixed Disk 0 does not support Block Mode
1761-Fixed Disk 1 does not support Block Mode
1764-Slot x Drive Array - Capacity Expansion Process is temporarily disabled, followed by one of the following.
■ Expansion will resume when Array Accelerator has been reattached.
■ Expansion will resume when Array Accelerator has been replaced.
■ Expansion will resume when Array Accelerator RAM allocation is successful.
■ Expansion will resume when Array Accelerator battery reaches full charge.
■ Expansion will resume when automatic data recovery has been completed.
None Hard drive error Run the System Configuration
None Hard drive error Run the System Configuration
None Hard drive error Run the System Configuration
None Hard drive error Run the System Configuration
None Hard drive error Run the System Configuration
None Hard drive error Run the System Configuration
None Hard drive error Run the System Configuration
Utility and correct.
Utility and correct.
Utility and correct.
Utility and correct.
Utility and correct.
Utility and correct.
Utility and correct.
Reattach or replace array accelerator. Wait until the array accelerator batteries have charged or for automatic data recovery to complete, as indicated.
1765-Slot x Drive Array Option ROM Appears to Conflict With an ISA Card. ISA cards with 16-bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART-2/E 8-bit Option ROM due to EISA bus limitations. Please remove or reconfigure the ISA card.
1766-Slot x Drive Array requires System ROM Upgrade. Run Systems ROMPaq Utility.
Remove or reconfigure conflicting ISA cards. Disable the shared memory on any ISA network cards that may be installed.
Run the latest Systems ROMPaq Utility to upgrade the System ROMs.
continued
3-14 Compaq ProLiant 6400R Maintenance and Service Guide
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address Range of an ISA Card. Check the Memory Address Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM Reprogramming.
1768-Slot x Drive Array-Resuming logical drive expansion process.
1769-Slot x Drive Array - Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. Select F2 to accept data loss and to re-enable logical drives.
1771-Primary Disk Port Address Assignment Conflict
None SMART-2 Controller error. A
controller reset or power cycle occurred during the expansion.
None SMART-2 Controller error. Data
lost while expanding the array. The drives have been temporarily disabled.
None Internal and external hard drive
controllers are both assigned to the primary address.
Remove or reconfigure conflicting ISA cards, especially any not recognized by the System Configuration Utility. Reprogramming the ROM on the SMART-2/E Controller, using the latest Options ROMPaq (version 2.29 or later).
No action required.
Press F2 to accept the data loss and re-enable the logical drives. Restore data from the backup.
Run the System Configuration Utility and correct.
1772-Secondary Disk Port Address Assignment Conflict
1773-Primary Fixed Disk Port Assignment Conflict
None Address assignment conflict.
Internal and external hard drive controllers are both assigned to the secondary address.
None Fixed-disk drive error Run the System Configuration
Run the System Configuration Utility and correct.
Utility and correct.
continued
Diagnostics and Troubleshooting 3-15
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1774-Slot x Drive Array - Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select F2 to write contents of Array Accelerator to drives.
1775-Slot x Drive Array - ProLiant Storage System Not Responding SCSI Port (y): Check storage system power switch and cables. Turn the system power off while checking the ProLiant power and cable connections, then turn the system power back on to retry.
1776-Drive Array ­SCSI Port Termination Error
None SMART-2 Controller error. Data
found in the array accelerator are older than data found on drives.
None Storage system error Turn off power to system.
None External and internal SCSI drives
are both configured to port 1.
Press F1 to discard the older data in the array accelerator and retain the newer data on the drives.
Check the external ProLiant power switch. External drives must all be powered up before or at the same time as the main system. Check the cables. If a retry does not help, replace the cable, ProLiant firmware, ProLiant backplane, or Smart Array Controller.
Reconfigure drives.
1777-Drive Array External Drive Subsystem Error
1778-Drive Array resuming Automatic Data Recovery process
1779-Drive Array Controller detects replacement drives
1780-Disk 0 Failure None Hard drive/format error Run Diagnostics. Replace the
1781-Disk 1 Failure None Hard drive/format error Run Diagnostics. Replace the
None Cooling fan failure, internal
temperature alert, or open side panel
None A controller reset or power cycle
occurred during automatic data recovery.
None Intermittent drive failure and/or
possible loss of data
Inspect for cooling fan failure or open side panel.
No action necessary.
If this message appears and drive X has not been replaced, an intermittent drive failure has occurred. This message also appears once immediately after drive replacement whenever data must be restored from the backup.
failed assembly as indicated.
failed assembly as indicated.
continued
3-16 Compaq ProLiant 6400R Maintenance and Service Guide
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1782-Disk Controller Failure
1783-Slot x Drive Array Controller Failure
1784-Drive Array Drive Failure, Physical Drive
None Hard disk drive circuitry error Run Diagnostics. Replace the
failed assembly as indicated.
None ROM installation problem or array
accelerator board problem. If this message appears immediately after a ROM installation, the ROM is defective or not installed properly.
None Defective drive and/or cables Check for loose cables. Replace
Check to see if
■ The array accelerator board
is attached properly.
■ The array controller is firmly
inserted in its slot.
If an error recurs, upgrade the System ROMs. Otherwise, replace the Smart Array Controller.
defective drive X and/or cables.
continued
Diagnostics and Troubleshooting 3-17
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1785-Drive Array not Configured
Run Compaq Array Configuration Utility
No drives detected. Turn off system, and check
Array Accelerator Memory Size Increased.
External Cable(s) Attached to Wrong SCSI Port Connector(s).
Drive positions cannot be changed during Capacity Expansion.
Drive positions appear to have changed.
None Configuration error See actions below.
Run the Compaq Array Configuration Utility.
SCSI cable connections to make sure drives are attached properly.
Run the Compaq System Configuration Utility.
Turn system power off and swap SCSI power connectors to prevent data loss.
Run Array Diagnostic Utility if previous positions are unknown. Then turn system power Off and move drives to their original positions.
Run Array Diagnostic Utility if previous positions are unknown. Then turn the system power off, and move the drives to their original positions.
Configuration information indicates drive positions beyond the capability of this controller. This may be due to drive movement from a controller that supports more drives than the current controller.
Configuration information indicates drives were configured on a controller with a newer firmware version.
Note: A bad power cable connection to the drive or noise on the data cable may cause a false 1788 error message.
If a bad power cable connection causes this error message and not because of an incorrect drive replacement, repair the connection and press F2. If this message was not due to a bad power cable connection and no drive replacement took place, this error message may indicate noise on the data cable. Check cable for proper routing.
To avoid data loss, turn the system power off and reattach the drives to the original controller.
To avoid data loss, reattach the drives to the original controller, or upgrade the controller firmware to the version of the original controller, using Option ROMPaq.
Press F1 to resume.
continued
3-18 Compaq ProLiant 6400R Maintenance and Service Guide
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1786-Drive Array Recovery Needed
The following drive(s) need Automatic Data Recovery: Drive X.
Select "F1" to continue with recovery of data to drive(s).
Select "F2" to continue without recovery of data to drive(s).
1787-Drive Array Operating in Interim Recovery Mode.
Physical drive replacement needed: Drive X
1788-Incorrect Drive Replaced: Drive X Drive(s) were incorrectly replaced: Drive Y Select "F1" to continue - drive array will remain disabled. Select "F2" to reset configuration
- all data will be lost.
None Interim Data Recovery mode.
Data have not been recovered yet.
None Hard drive X failed, or a cable is
loose or defective. After a system restart, this message reminds you that drive X is defective and fault tolerance is being used.
None Because the drives are not
installed in their original positions, they have been disabled. See note below.
Press F1 to allow automatic data recovery to begin. Data will automatically be restored to drive X now that the drive has been replaced or seems to working.
-or-
Press F2. The system will continue to operate in the Interim Data Recovery mode.
1. Replace drive X as soon as
possible.
2. Check loose cables.
3. Replace defective cables.
Reinstall the drives correctly as indicated.
Press F1 to restart the computer with the drive array disabled.
-or-
Press F2 to use the drives as configured and lose all the data on them.
1789-Drive Not Responding, Physical Drive
Check cables or replace physical drive X.
Select "F1" to continue - drive array will remain disabled.
Select "F2" to fail drive(s) that are not responding -
Interim Recovery Mode will be enabled if configured for fault tolerance.
None Cable or hard drive failure 1. Check the cable
connections.
2. Replace the cables.
3. Replace the drive. If you
do not want to replace the drive now, press F2.
continued
Diagnostics and Troubleshooting 3-19
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1790-Disk 0 Configuration Error
1791-Disk 1 Error None Hard drive error or wrong drive
1792-Drive Array Reports Valid Data Found in Array Accelerator.
Data will automatically be written to drive array.
1793-Drive Array ­Array Accelerator Battery Depleted ­Data Lost
(Error message 1794 also displays.)
1794-Drive Array ­Array Accelerator Battery Charge Low. Array Accelerator is temporarily disabled. Array Accelerator will be re-enabled when battery reaches full charge.
None Hard drive error or wrong drive
type
type
None While the system was in use,
power was interrupted while data were in the array accelerator memory. Power was then restored within 8 to 10 days, and the data in the array accelerator were flushed to the drive array.
None While the system was in use,
power was interrupted while data were in the array accelerator memory. Array accelerator batteries failed. Power was not restored within 8 to 10 days. The data in the array accelerator were lost.
None The battery charge is below
75%. Posted writes are disabled.
Run the System Configuration Utility and Diagnostics and correct.
Run the System Configuration Utility and Diagnostics and correct.
No action necessary because no data were been lost. Perform orderly system shutdowns to avoid data remaining in the array accelerator.
Perform orderly system shutdowns to avoid data remaining in the array accelerator.
Replace the array accelerator board if batteries do not recharge within 36 power-on hours.
1795-Drive Array ­Array Accelerator Configuration Error.
Data does not correspond to this drive array. Array Accelerator is temporarily disabled.
1796-Drive Array ­Array Accelerator Not Responding.
Array Accelerator is temporarily disabled.
None While the system was in use,
power was interrupted while data were in the array accelerator memory.
The data stored in the array accelerator do not correspond to the drive array.
None Array accelerator is defective or
has been removed.
Match the array accelerator to the correct drive array, or run the System Configuration Utility to clear the data in the array accelerator.
Check that the array accelerator is properly seated.
Run the System Configuration Utility to reconfigure the Compaq IDA-2 without the array accelerator.
continued
3-20 Compaq ProLiant 6400R Maintenance and Service Guide
Table 3-2 POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1797-Drive Array ­Array Accelerator Read Error Occurred. Data in Array Accelerator has been lost. Array Accelerator is disabled.
1798-Drive Array ­Array Accelerator Write Error Occurred.
Array Accelerator is disabled.
1799-Drive Array ­Drive(s) Disabled due to Array Accelerator Data Loss. Select "F1" to continue with logical drives disabled. Select "F2" to accept data loss and to re-enable logical drives.
Beeps only: 2 Long 2 long No valid memory is present in
None Hard parity error while reading
data from posted-writes memory.
None Hard parity error while writing
data to posted-writes memory.
None Volume failed because of data
loss in posted-writes memory.
the system.
Enable array accelerator.
Enable array accelerator.
Press F1 to continue with logical drives disabled or F2 to accept the data loss and re-enable the logical drive.
Replace the failed memory with valid memory.
Beeps only: 2 Long + 2 Short
(Run System Configuration Utility ­F10 key)
(RESUME - F1 key) None As indicated to continue
Diagnostics Software
Table 3-3 through 3-17 include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action. Each system generates only the codes that apply to its configuration and options.
When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.
Diagnostics and Utilities are located on the system partition on the hard drive and must be accessed when a system configuration error is detected during the Power-On Self-Test (POST). Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software CD. You can create a Diagnostics diskette from the SmartStart and Support Software CD and run Diagnostics from diskette. See the procedure in the “Running Compaq Utilities” section earlier in this chapter.
2 long, 2 short Power is cycled. Temperature is
too hot. Processor fan not installed or spinning.
None A configuration error occurred
during POST.
Check fans.
Press F10 to run the System Configuration Utility.
Press F1.
The following options are available from the Diagnostics and Utilities menu:
■ Test Computer
■ Inspect Computer
■ Upgrade Firmware
■ Remote Utilities
■ Diagnose Drive Array
Diagnostic error codes are generated when the Diagnostics software recognizes a problem. These error codes help identify possible defective subassemblies.
Steps for Diagnostics
In each case, in the tables the “Recommended Action” column lists the steps necessary to correct the problem. After completing each step, run the Diagnostics utility to verify that the error condition has been corrected. If the error code reappears,
1. Perform the next step listed in the table.
2. Run the Diagnostics program again.
3. Follow this procedure until the Diagnostics program no longer detects an error.
Diagnostics and Troubleshooting 3-21
3-22 Compaq ProLiant 6400R Maintenance and Service Guide
100 – 199, Primary Processor Test Error Codes
The 100 series of diagnostic error codes identifies failures with processor and system board functions.
Table 3-3
Primary Processor Test Error Codes
Error Code Description Recommended Action
101-xx CPU test failed. Replace the processor board and retest.
103-xx DMA page registers test failed.
104-xx Interrupt controller master test
failed.
105-xx Port 61 error.
106-xx Keyboard controller self-test
failed.
107-xx CMOS RAM test failed.
108-xx CMOS interrupt test failed.
109-xx CMOS clock load data test failed.
110-xx Programmable timer load data test
failed.
111-xx Refresh detect test failed.
112-xx Speed test slow mode out of range
113-xx Protected mode test failed.
114-xx Speaker test failed. 1. Verify the speaker connection and retest.
116-xx Cache test failed. Replace the system board and retest.
122-xx Multiprocessor dispatch test
failed.
123-xx Interprocessor communication test
failed
Replace the processor board and retest.
1. Replace the battery and clock module and retest.
2. Replace the system board and retest.
Replace the processor board and retest.
2. Replace the speaker and retest.
3. Replace the system board and retest.
1. Check the system configuration and retest.
2. Replace the processor board and retest.
3. Replace the system board and retest.
199-xx Installed devices test failed. 1. Check the system configuration and retest.
2. Verify cable connections and retest.
3. Check switch and/or jumper settings and retest.
4. Run the Configuration Utility and retest.
5. Replace the processor board and retest.
6. Replace the system board and retest.
200 – 299, Memory Test Error Codes
The 200 series of diagnostic error codes identifies failures with the memory subsystem.
Error Code Description Recommended Action
200-xx Invalid memory configuration Reinsert memory modules in correct locations and
Diagnostics and Troubleshooting 3-23
Table 3-4
Memory Test Error Codes
retest.
201-xx Memory machine ID test failed.
202-xx Memory system ROM checksum
failed.
203-xx Memory write/read test failed.
204-xx Memory address test failed.
205-xx Walking I/O test failed.
206-xx Increment pattern test failed.
207-xx Invalid memory configuration.
Check DIMM installation. DIMMs installed have 8 K refresh.
208-xx Invalid memory speed detected.
Check DIMM installation. Slow DIMMs may cause data loss.
210-xx Random pattern test failed. 1. Replace the memory module and retest.
215 Nonfunctioning DC-DC converter
for processor X
300 – 399, Keyboard Test Error Codes
1. Replace the system ROM and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board and retest.
1. Replace the system ROM and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board and retest.
Replace DIMMs.
Replace DIMMs with timing greater than 60 ns.
2. Replace the processor board and retest.
3. Replace the memory expansion board and retest.
Replace the DC-DC Converter (PPM)
The 300 series of diagnostic error codes identifies failures with keyboard and system board functions.
Table 3-5
Keyboard Test Error Codes
Error Code Description Recommended Action
301-xx Keyboard short test, 8042 self-test
failed.
302-xx Keyboard long test failed.
303-xx Keyboard LED test, 8042 self-test
failed.
304-xx Keyboard typematic test failed.
1. Check the keyboard connection. If disconnected,
turn off the computer, connect the keyboard, turn on the power, and retest.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
3-24 Compaq ProLiant 6400R Maintenance and Service Guide
400 – 499, Parallel Printer Test Error Codes
The 400 series of diagnostic error codes identifies failures with parallel printer interface card or system board functions.
Table 3-6
Parallel Printer Test Error Codes
Error Code Description Recommended Action
401-xx Printer failed or not connected.
402-xx Printer data register failed.
403-xx Printer pattern test failed.
498-xx Printer failed or not connected.
1. Connect the printer and retest.
2. Check the power to the printer and retest.
3. Install the loopback connector and retest.
4. Check the switch on the serial and parallel
interface board (if applicable) and retest.
5. Replace the serial and parallel interface board
(if applicable) and retest.
6. Replace the system board and retest.
500 – 599, Video Display Unit Test Error Codes
The 500 series of diagnostic error codes identifies failures with video or system board functions.
Table 3-7
Video Display Unit Test Error Codes
Error Code Description Recommended Action
Diagnostics and Troubleshooting 3-25
501-xx Video controller test failed.
502-xx Video memory test failed.
503-xx Video attribute test failed.
504-xx Video character set test failed.
505-xx Video 80x25-mode 9x14 character
cell test failed.
506-xx Video 80x25-mode 8x8 character
cell test failed.
507-xx Video 40x25-mode test failed.
508-xx Video 320x200-mode color set 0
test failed.
509-xx Video 320x200-mode color set 1
test failed.
510-xx Video 640x200-mode test failed.
511-xx Video screen memory page test
failed.
512-xx Video gray-scale test failed.
514-xx Video white screen test failed.
516-xx Video noise pattern test failed.
1. Replace the monitor and retest.
2. Replace the Advanced VGA board and retest.
3. Replace the system board and retest.
3-26 Compaq ProLiant 6400R Maintenance and Service Guide
600 – 699, Diskette Drive Test Error Codes
The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions.
Table 3-8
Diskette Drive Test Error Codes
Error Code Description Recommended Action
600-xx Diskette ID drive types test failed.
601-xx Diskette format failed.
602-xx Diskette read test failed.
603-xx Diskette write, read, and compute
test failed.
604-xx Diskette random-seek test failed.
605-xx Diskette ID media failed.
606-xx Diskette speed test failed.
607-xx Diskette wrap test failed.
608-xx Diskette write-protect test failed.
609-xx Diskette reset controller test
failed.
610-xx Diskette change line test failed.
694-xx Pin 34 is not cut on
360-KB diskette drive.
697-xx Diskette type error.
698-xx Diskette drive speed not within
limits.
699-xx Diskette drive-media ID error. 1. Replace the diskette and retest.
1. Replace the diskette and retest.
2. Check and/or replace the diskette power and
signal cables and retest.
3. Replace the diskette drive and retest.
4. Replace the system board and retest.
2. Check and/or replace the diskette power and
signal cables and retest.
1100 – 1199, Serial Test Error Codes
The 1100 series of diagnostic error codes identifies failures with serial and parallel interface board or system board functions.
Error Code Description Recommended Action
Diagnostics and Troubleshooting 3-27
Table 3-9
Serial Test Error Codes
1101-xx Serial port test failed.
1109-xx Clock register test failed.
1. Check the switch settings on the serial and parallel
interface board (if applicable) and retest.
2. Replace the serial and parallel interface board
(if applicable) and retest.
3. Replace the system board and retest.
1200 – 1299, Modem Communications Test Error Codes
The 1200 series of diagnostic error codes identifies failures with the modem.
Table 3-10
Modem Communications Test Error Codes
Error Code Description Recommended Action
1201-xx Modem internal loopback test
failed.
1202-xx Modem time-out test failed.
1203-xx Modem external termination test
failed.
1204-xx Modem auto-originate test failed.
1206-xx Dial multi-frequency tone test
failed.
1. Refer to the modem documentation for correct
setup procedures and retest.
2. Check the modem line and retest.
3. Replace the modem and retest.
1210-xx Modem direct-connect test failed.
3-28 Compaq ProLiant 6400R Maintenance and Service Guide
1700 – 1799, Hard Drive Test Error Codes
The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cabling, and system board functions. If the system uses a drive array controller, see the “Array Diagnostic Utility” section.
Table 3-11
Hard Drive Test Error Codes
Error Code Description Recommended Action
1700-xx Hard drive ID drive types test
failed.
1701-xx Hard drive format test failed.
1702-xx Hard drive read test failed.
1703-xx Hard drive write, read, and
compare test failed.
1704-xx Hard drive random-seek test
failed.
1705-xx Hard drive controller test failed.
1708-xx Hard drive format bad track test
failed.
1709-xx Hard drive reset controller test
failed.
1710-xx Hard drive park head test failed.
1715-xx Hard drive head select test failed.
1716-xx Hard drive conditional format test
failed.
1717-xx Hard drive ECC * test failed.
1719-xx Hard drive power mode test failed.
1736-xx Drive monitoring failed.
1. Run the System Configuration Utility and verify the
drive type.
2. Replace the hard drive signal and power cables
and retest.
3. Replace the hard drive controller and retest.
4. Replace the hard drive and retest.
5. Replace the system board and retest.
1799-xx Invalid hard drive type failed.
* Error checking and correcting
1900 – 1999, Tape Drive Test Error Codes
The 1900 series of diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, and the system board assembly.
Tape Drive Test Error Codes
Error Code Description Recommended Action
Diagnostics and Troubleshooting 3-29
Table 3-12
1900-xx Tape ID failed.
1901-xx Tape servo write failed.
1902-xx Tape format failed.
1903-xx Tape drive sensor test failed.
1904-xx Tape Beginning of Tape/End of Tape
(BOT/EOT) test failed.
1905-xx Tape read test failed.
1906-xx Tape write, read, and compare test
failed.
6000 – 6099, Compaq NIC Boards Test Error Codes
The 6000 series of diagnostic error codes identifies failures of the Compaq Network Interface Controller.
Table 3-13
Compaq NIC Boards Test Error Codes
Error Code Description Recommended Action
6000-xx Network card ID failed.
6001-xx Network card setup failed.
6002-xx Network card transmit failed.
6014-xx Network card configuration failed.
6016-xx Network card reset failed.
6028-xx Network card internal failed.
6029-xx Network card external failed.
6089-xx Network card open failed.
6090-xx Network card initialization failed.
6091-xx Network card internal loopback failed.
6092-xx Network card external loopback failed.
1. Replace the tape cartridge and retest.
2. Check and/or replace the signal cable and
retest.
3. Check the switch settings on the adapter
board (if applicable).
4. Replace the tape adapter board
(if applicable) and retest.
5. Replace the tape drive and retest.
6. Replace the system board and retest.
1. Check the controller installation in the EISA
slot.
2. Check the interrupt type and number
setting.
3. Check the media connection at the
controller and Multistation Access Unit (MAU).
4. Check the media speed (4/16) and type of
Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings.
5. Check the MAU, cabling, or other network
components.
6. Replace the controller.
3-30 Compaq ProLiant 6400R Maintenance and Service Guide
6500 – 6599, SCSI Hard Drive Test Error Codes
The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for Array Diagnostic Utility.
Table 3-14
SCSI Hard Drive Test Error Codes
Error Code Description Recommended Action
6500-xx SCSI disk ID drive types test failed.
6502-xx SCSI disk unconditional format test
failed.
6505-xx SCSI disk read test failed.
6506-xx SCSI disk SA/media test failed.
6509-xx SCSI disk erase tape test failed.
6523-xx SCSI disk random-read test failed.
6528-xx Media load and unload test failed.
1. Run the System Configuration Utility and
2. Replace the SCSI disk drive signal and
3. Replace the SCSI controller and retest.
4. Replace the SCSI disk drive and retest.
5. Replace the system board and retest.
6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes
The 6600 series of diagnostic error codes identifies failures with the CD-ROM drive cabling, CD-ROM drives, adapter boards, or the system board assembly.
Table 3-15
SCSI/IDE CD-ROM Drive Test Error Codes
Error Code Description Recommended Action
6600-xx CD-ROM ID failed.
6605-xx CD-ROM read failed.
1. Replace the CD-ROM media and retest.
2. Check and/or replace the signal cable and
3. Check the switch settings on the adapter
4. Replace the SCSI controller (if applicable)
5. Replace the CD-ROM drive and retest.
6. Replace the system board and retest.
verify the drive type.
power cables and retest.
retest.
board (if applicable).
and retest.
6700 – 6799, SCSI Tape Drive Test Error Codes
The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, and the system board assembly.
Table 3-16
SCSI Tape Drive Test Error Codes
Error Code Description Recommended Action
Diagnostics and Troubleshooting 3-31
6700-xx SCSI tape ID drive types test failed.
6706-xx SCSI disk SA/media test failed.
6709-xx SCSI disk-erase tape test failed.
6728-xx Media load and unload test failed.
1. Run the System Configuration Utility and
2. Replace the SCSI tape drive signal and
3. Replace the SCSI controller and retest.
4. Replace the SCSI tape drive and retest.
5. Replace the system board and retest.
8600 – 8699, Pointing Device Interface Test Error Codes
The 8600 diagnostic error codes identifies failures with the pointing device (mouse, trackball, and so on) and the system board assembly.
Table 3-17
Pointing Device Interface Test Error Codes
Error Code Description Recommended Action
8601-xx Pointing device interface test failed. 1. Replace with a working pointing device and
2. Replace the system board and retest.
verify the drive type.
power cables and retest.
retest.
Array Diagnostic Utility
The ADU is a Microsoft Windows-based software tool designed to run on all Compaq servers that support Compaq array controllers and run SmartStart 4.10 or later. The two main functions of ADU are to collect all possible information about array controllers in the system and to generate a list of detected errors. The error messages and codes in Table 3-18 include all codes generated by Compaq products. The system generates only codes applicable to the configuration and options in the server.
ADU works by issuing multiple commands to the array controllers to determine if a error exists. The data can then be saved to a file. In severe situations, the file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate resolution immediately.
NOTE: ADU does not write to the drives, destroy data, or change or remove configuration information.
3-32 Compaq ProLiant 6400R Maintenance and Service Guide
Starting ADU
1. Insert the SmartStart CD into the CD-ROM drive.
2. Reboot the system from the SmartStart CD.
3. Select Array Diagnostic Utility (ADU) from the System Utilities menu.
A “Please Wait” panel displays, indicating that ADU is identifying the system parameters.
ADU gathers information from all of the array controllers in the system. The time required to gather the information depends on the size of the system. After information gathering, ADU displays the main screen or a panel indicating any errors detected.
CAUTION: Do not cycle the power during this process. ADU must perform low-level operations that, if interrupted, could cause the controller to revert to a previous level of firmware if the firmware was soft-upgraded.
4. To generate an ADU report, select File, and then Save Data from the Command menu.
Table 3-18
ADU Diagnostic Messages
Message Description Recommended Action
Accelerator board not detected
Accelerator error log
Accelerator parity read errors: n
Accelerator parity write errors: n
Array controller did not detect a configured array accelerator board.
List of the last 32 parity errors on transfers to or from memory on the array accelerator board. Displays starting memory address, transfer count, and operation (read and write).
Number of times that read memory parity errors were detected during transfers from memory on the array accelerator board.
Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board.
Install the array accelerator board on the array controller. If a board is already installed, check for proper seating on the array controller board.
If there are many parity errors, you may need to replace the array accelerator board.
If there are many parity errors, you may need to replace the array accelerator board.
If there are many parity errors, you may need to replace the array accelerator board.
continued
Diagnostics and Troubleshooting 3-33
Table 3-18 ADU Diagnostic Messages
Message Description Recommended Action
continued
Accelerator status: Cache was automatically configured during last controller reset.
Accelerator status: Data in the cache was lost due to some reason other than the battery being discharged
Accelerator status: Dirty data detected has reached limit. Cache still enabled, but writes no longer being posted
Accelerator status: Dirty data detected. Unable to write dirty data to drives
Cache board is replaced with one of a different size.
Data in the cache were lost but not because of the battery being discharged.
The number of cache lines containing dirty data that cannot be flushed (written) to the drives has reached a preset limit. The cache is still enabled, but writes are no longer being posted. The error usually occurs when there is a problem with the drive.
At least one cache line contains dirty data that the controller has been unable to flush (write) to the drives. The problem usually occurs when there is a problem with the drive.
Normal operations should continue.
Ensure that the array accelerator is properly seated. If the error continues, you may need to replace the array accelerator.
Resolve problem with the drive. The controller will then be able to write dirty data to drives, and posted write operations will be restored.
Resolve the problem with the drive. The controller will then be able to write dirty data to the drives.
Accelerator status: Excessive ECC errors detected in at least one cache line. As a result, at least one cache line is no longer in use
Accelerator status: Obsolete data detected
Accelerator status: Obsolete data was discarded
At least one line in the cache is no longer in use because of excessive ECC errors detected during use of the memory for that cache line.
During reset initialization, obsolete data were found in cache because of drives being moved and written to by another controller.
During reset initialization obsolete data were found in the cache and discarded (not written to drives).
Replacement of cache should be considered. If cache replacement is not done the remaining cache lines should continue to operate properly.
Normal operations should continue. The controller will either write data to the drives or discard the data completely.
Normal operations should continue.
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