HP Compaq ProLiant 5500, Compaq ProLiant 5500R Maintenance and Service Guide

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ProLiant 5500 and 5500R

Maintenance and Service Guide

For use with Pentium II Xeon and Pentium III Xeon processor-based servers only

Second Edition (March 1999) Part Number 328692-002 Spare Part Number 328704-002 Compaq Computer Corporation

Notice

The information in this publication is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT.

This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq, QVision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United States Patent and Trademark Office.

Neoserver, Netelligent, Systempro/XL, SoftPaq, QuickBlank, QuickLock are trademarks and/or service marks of Compaq Computer Corporation.

Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Pentium is a registered trademark and Xeon is a trademark of Intel Corporation.

Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

Compaq ProLiant 5500 and 5500R Maintenance and Service Guide Maintenance and Service Guide Second Edition (March 1999) Part Number 328692-002 Spare Part Number 328704-002

About This Guide

Symbols in Text.........................................................................................................vii

Compaq Technician Notes .......................................................................................viii

Where to Go for Additional Help.............................................................................viii

Integrated Management Display .......................................................................viii

Telephone Numbers ............................................................................................ix

Chapter 1

Illustrated Parts Catalog

Mechanical Parts Exploded View (Tower Model)...................................................1-1

System Components Exploded View (Tower Model)..............................................1-3

Spare Part List ..........................................................................................................1-4

Chapter 2

Removal and Replacement Procedures

Electrostatic Discharge Information.........................................................................2-1

Symbols in Equipment .............................................................................................2-2

Preparation Procedures.............................................................................................2-3

Rack Warnings..................................................................................................2-4

Server Warnings and Precautions......................................................................2-5

Caster Mounting Plate (Tower)................................................................................2-6

Front Bezel Door (Tower)........................................................................................2-7

Fixed Front Bezel.....................................................................................................2-8

Side Access Panel.....................................................................................................2-9

Top Access Panel ...................................................................................................2-10

U-Channel Access Panel ........................................................................................2-11

Fans ........................................................................................................................2-12

Media Storage.........................................................................................................2-14

Drive Cage Assembly......................................................................................2-16

Hot-Plug Hard Drives......................................................................................2-17

Removable Media ...........................................................................................2-19

1.44-MB Diskette Drive..................................................................................2-20

SCSI and CD-ROM Cable Connection Diagram ...................................................2-21

Integrated Management Display (IMD) .................................................................2-23

Power Switch with LED.........................................................................................2-25

Processor, Processor Power Module, and Terminator Board Locations.................2-26

Processor Removal.................................................................................................2-27

Processor Power Module........................................................................................2-28

Processor Terminator Modules...............................................................................2-29

For use with Pentium II Xeon and Pentium III Xeon processor-based servers only

iv Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Removal and Replacement Procedures

continued

Peripheral Board.....................................................................................................2-30

Memory..................................................................................................................2-32

Memory Board ................................................................................................2-34

Dual Inline Memory Modules (DIMMs).........................................................2-35

64-bit Dual Channel Wide Ultra2 SCSI Adapter ...................................................2-36

Network Interface Controller (NIC).......................................................................2-37

Hot-Plug Power Supply LED Indicators................................................................2-38

Hot-Plug Power Supply Cover Plate ......................................................................2-40

Power Backplane Board .........................................................................................2-41

System I/O Board with Tray...................................................................................2-42

External Replacement Battery................................................................................2-43

Chapter 3

Diagnostic Tools

Diagnostic Tools Utility Overview...........................................................................3-2

Default Configuration...............................................................................................3-4

Default Configuration Messages.......................................................................3-4

Inspect Utility....................................................................................................3-4

Utilities Access.........................................................................................................3-5

Running Compaq Utilities.................................................................................3-5

Power-On Self-Test (POST).....................................................................................3-7

POST Error Messages.......................................................................................3-7

Diagnostics Software..............................................................................................3-21

Steps for Diagnostics.......................................................................................3-21

100 – 199, Primary Processor Test Error Codes .............................................3-22

200 – 299, Memory Test Error Codes.............................................................3-23

300 – 399, Keyboard Test Error Codes...........................................................3-24

400 – 499, Parallel Printer Test Error Codes...................................................3-24

500 – 599, Video Display Unit Test Error Codes............................................3-25

600 – 699, Diskette Drive Test Error Codes ...................................................3-26

800 – 899, Monochrome Video Board Test Error Codes................................3-27

1100 – 1199, Serial Test Error Codes .............................................................3-27

1200 – 1299, Modem Communications Test Error Codes..............................3-28

1700 – 1799, Hard Drive Test Error Codes.....................................................3-29

1900 – 1999, Tape Drive Test Error Codes.....................................................3-30

2400 – 2499, Advanced VGA Board Test Error Codes ..................................3-30

6000 – 6099, Compaq Network Interface Controller Boards

Test Error Codes..............................................................................................3-32

6500 – 6599, SCSI Hard drive Test Error Codes ............................................3-33

6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes............................3-33

6700 – 6799, SCSI Tape Drive Test Error Codes ...........................................3-34

7000 – 7099, Server Manager/R Board Test Error Codes...............................3-34

8600 – 8699, Pointing Device Interface Test Error Codes..............................3-35

Array Diagnostic Utility (ADU).............................................................................3-36

Starting ADU ..................................................................................................3-36

Integrated Management Log...................................................................................3-47

Multiple Ways of Viewing the Log.................................................................3-47

Event List ........................................................................................................3-49

Event Messages...............................................................................................3-49

For use with Pentium II Xeon and Pentium III Xeon processor-based servers only

Diagnostic Tools

continued

Rapid Error Recovery.............................................................................................3-51

Automatic Server Recovery-2.........................................................................3-51

Server Health Logs..........................................................................................3-61

ASR-2 Integrated Management Log Messages...............................................3-61

Storage Fault Recovery Tracking....................................................................3-64

Storage Automatic Reconstruction..................................................................3-64

Network Interface Fault Recovery Tracking...................................................3-64

Memory Fault Recovery Tracking ..................................................................3-64

Remote Service Features........................................................................................3-65

ROMPaq Error Recovery Options..........................................................................3-65

ROMPaq Disaster Recovery ...........................................................................3-66

Compaq Insight Manager.......................................................................................3-67

Features of Compaq Insight Management.......................................................3-67

Compaq Insight Management Software Architecture.....................................3-68

Chapter 4

Connectors, Switches, LEDs, and Jumpers

Ultra2 Backplane Board Connectors........................................................................4-2

Rear Connectors .......................................................................................................4-3

System I/O Board Components................................................................................4-4

System Board Core Frequency Switch.....................................................................4-5

Peripheral Board Components..................................................................................4-6

Peripheral Board Configuration Switches................................................................4-7

System Board Interlock LED Indicators ..................................................................4-8

About This Guide v

Chapter 5

Physical and Operating Specifications

System Unit..............................................................................................................5-2

Dual Inline Memory Modules (DIMMs)..................................................................5-3

1.44-MB Diskette Drive...........................................................................................5-3

24X or Greater IDE CD-ROM Drive .......................................................................5-4

Integrated Dual-Channel Wide Ultra SCSI Controller.............................................5-6

64-bit Dual Channel Wide Ultra2 SCSI Adapter .....................................................5-6

Smart Array 3200 Controller....................................................................................5-7

Compaq 10/100 TX PCI Intel UTP Controller (NIC) ..............................................5-8

Compaq 10/100 TX PCI UTP Controller (NIC).......................................................5-8

Non-Hot-Plug Ultra2 Hard Drives ...........................................................................5-9

Non-Hot-Plug Wide-Ultra Hard Drives .................................................................5-10

Hot Plug Ultra2 Hard Drives..................................................................................5-11

Hot-Plug Wide-Ultra Hard Drives..........................................................................5-12

Index

For use with Pentium II Xeon and Pentium III Xeon processor-based servers only

About This Guide

This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing ProLiant 5500 and 5500R Servers.

WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.

WARNING: Any product or assembly marked with these symbols indicates that the

xx - xx kg

xx - xx lb

WARNING: To reduce the risk of personal injury from electrical shock, the installation of options and servicing of this product must be performed by individuals who are knowledgeable of the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits.

component exceeds the recommended weight for one individual to handle safely. To reduce the risk of personal injury or damage to the equipment, observe local Occupational Safety requirements and guidelines for heavy equipment handling.

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings:

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

For use with Pentium II Xeon and Pentium III Xeon processor-based servers only

WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

viii Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Compaq Technician Notes

WARNING: Only authorized technicians trained by Compaq should attempt to repair this

equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of personal injury from electric shock or damage to the equipment:

■ If the system has multiple power supplies, disconnect power from the system by

unplugging all power cords from the power supplies.

■ Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

CAUTION: To properly ventilate your system, you must provide at least 12 inches (30.5 cm) of clearance at the front and back of the computer.

CAUTION: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

Where to Go for Additional Help

In addition to this guide, the following information sources are available:

■ User Documentation

■ Compaq Service Quick Reference Guide

■ Service Training Guides

■ Compaq Service Advisories and Bulletins

■ Compaq QuickFind

■ Compaq Insight Manager

■ Compaq Download Facility: Call 1-281-518-1418

Integrated Management Display

Some Compaq server models include a Compaq Integrated Management Display (IMD), an integrated, 16x4 character display mounted on the front of the server. This display provides easy-to-use menu-driven access to server information, including model number, LCD firmware revision, and POST operations.

For use with Pentium II Xeon and Pentium III Xeon processor-based servers only

Telephone Numbers

For the name of your nearest Compaq Authorized Reseller:

■ In the United States, call 1-800-345-1518

■ In Canada, call 1-800-263-5868

For Compaq technical support:

■ In the United States and Canada, call 1-800-386-2172

■ For Compaq technical support phone numbers outside the United States and Canada, visit

the Compaq website at:

http://www.compaq.com

About This Guide ix

For use with Pentium II Xeon and Pentium III Xeon processor-based servers only

Illustrated Parts Catalog

Mechanical Parts Exploded View (Tower Model)

This chapter provides the illustrated parts breakdown and a spare parts list for Compaq ProLiant 5500 and 5500R Servers. See Table 1-1 for the names of referenced spare parts.

Chapter 1

For use with Pentium II and Pentium III Xeon processor-based servers only

1-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

27b

27a

Figure 1-1. Exploded view, Compaq ProLiant 5500 and 5500R Server mechanical parts

For use with Pentium II and Pentium III Xeon processor-based servers only

System Components Exploded View (Tower Model)

Illustrated Parts Catalog 1-3

15a

Figure 1-2. Exploded view, Compaq ProLiant 5500 and 5500R Server system components

For use with Pentium II and Pentium III Xeon processor-based servers only

1-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Spare Part List

Table 1-1

Spare Part List - Compaq ProLiant 5500 and 5500R Servers

Ref. Description Spare Part Number

CHASSIS

1 Chassis 328698-001

2 Front Door Bezel 298360-001

3 Rack-Mount Bezel with Handle (Rack Model Only) 304431-001

4 Fixed Front Bezel 298361-001

5 Caster Mounting Plate with Casters (Tower Model Only) 330485-001

6 Panel Kit

a) Side Access Panel b) U-Channel Access Panel c) Top Access Panel

ASSEMBLIES

7a Drive Cage with Ultra2 SCSI Backplane Board 328695-001

7b Drive Cage with Wide Ultra SCSI Backplane Board 328696-001

8 Fan Assembly 326873-001

9 Integrated Management Display (IMD) with Cable (Std. in Rack Model) 271930-001

10 Power Switch and Cable 328710-001

SYSTEM COMPONENTS

11 Hot-Plug Power Supply, 750W 169286-002

12 64-bit Dual Channel Wide Ultra2 SCSI Adapter 348759-001*

BOARDS

13 Power Backplane Board 306571-001

14 Peripheral Board 328702-001

15a Compaq 10/100 TX PCI Intel UTP Controller 317606-001

15b Compaq 10/100 TX PCI UTP Controller 169849-001*

328697-001

16 400 MHz/100 (1 MB) Processor with Heat Sink 386980-001*

17 450 MHz/100 (1 MB) Processor with Heat Sink 387093-001*

18 500 MHz/100 (1 MB) Processor with Heat Sink 328700-001

For use with Pentium II and Pentium III Xeon processor-based servers only

continued

Illustrated Parts Catalog 1-5

Table 1-1 Spare Part List - Compaq ProLiant 5500 and 5500R Servers

Ref. Description Spare Part Number

19 Memory Module, 64-MB, 50ns or 60ns, EDO 281858-001

20 Memory Board 328703-001

21 Processor Power Module 328701-001

22 Processor Terminator Board 329271-001

23 System I/O Board with Tray 328699-001

continued

MEDIA STORAGE DEVICES

24 1.44-MB Diskette Drive 160788-201

25 24X or greater IDE CD-ROM Drive 328369-001

MISCELLANEOUS

26 4.5V Replacement Battery 160274-001

27 Miscellaneous Plastics Kit

a) Front Processor Guide b) Rear Processor Guide c) Single Board Guide * d) Common Board Guide *

28 Miscellaneous Slot Cover Kit 271918-001 *

29 Miscellaneous Power Cable Kit

a) Power Logic Cable Assembly b) LCD Backplane Adapter Cable Assembly c) 14-Inch Diskette Power Cable Assembly d) 12-Position Power Cable Assembly

30 Miscellaneous Signal Cable Kit

a) Diskette Drive Cable b) 68-Position, 46-Inch Cable Assembly c) Hard Drive Data and 7-Inch CD-ROM Cable Assembly d) 12-Position Power Cable Assembly e) Wide SCSI Signal Cable with Terminator

31 Removable Media Blank Bezel 306567-001

330645-001

328708-001 *

328709-001*

32 Hot-Plug Hard Drive Blank 1.6-Inch 189987-001

33 Hot-Plug Hard Drive Blank 1.3-Inch 296200-001 *

34 Hot-Plug Hard Drive Blank 1.0-Inch 122759-001 *

35 Rack Conversion Kit 304429-001 *

36 Return Kit 328706-001 *

37 Carton and Buns (International) 328706-002 *

38 Maintenance and Service Guide 328704-001 *

39 Illustrated Parts Map 328705-001 *

For use with Pentium II and Pentium III Xeon processor-based servers only

continued

1-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 1-1 Spare Part List - Compaq ProLiant 5500 and 5500R Servers

Ref. Description Spare Part Number

OPTIONS

40 64-bit Dual Channel Wide Ultra2 SCSI Adapter 348759-001

41 Smart Array 3200 Controller 340855-001*

42 Keyboard (Tower Model Only) 160648-XXX *

43 Drive Cage with Duplex SCSI Backplane Board 328696-001 * 44 4.3-GB Hot-Plug Wide-Ultra SCSI-3, 10,000 rpm Hard Drive 336380-001 *

45 9.1-GB Hot-Plug Wide-Ultra SCSI-3, 10,000 rpm Hard Drive 336381-001 *

46 9.1-GB Hot-Plug Wide-Ultra SCSI-3 Hard Drive 313715-001 *

47 18.2-GB Hot-Plug Wide-Ultra SCSI-3 Hard Drive 336382-001 *

48 18.2-GB Hot-Plug Wide-Ultra SCSI-3, 10,000 rpm Hard Drive 336382-001 *

49 Memory Module, 32-MB, 50ns, EDO 281857-001 *

50 Memory Module, 128-MB, 50ns, EDO 281859-001 *

51 Memory Module, 256-MB, 50ns, EDO 281860-001 *

continued

* Not Shown

For use with Pentium II and Pentium III Xeon processor-based servers only

Chapter 2

Removal and Replacement Procedures

This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant 5500 and 5500R Servers. After completing all necessary removal and replacement procedures, run the diagnostics program to verify that all components operate properly.

To service Compaq ProLiant 5500 and 5500R Servers, the following items are recommended:

■ Torx T-15 screwdriver

■ Phillips screwdriver

■ From the Compaq SmartStart and Support Software CD:

!"System configuration utility software

!"Drive Array Advanced Diagnostics software

!"Diagnostics software

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:

■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.

■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

■ Cover servers or work area with approved static-dissipating material. Provide a wrist strap

connected to the work surface and properly grounded tools and equipment.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids

and foam packing.

■ Make sure you are properly grounded when touching a static-sensitive component or

assembly.

■ Avoid touching pins, leads, or circuitry.

■ Always place drives PCB (Printed Circuit Board) assembly side down.

■ Use conductive field service tools.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Symbols in Equipment

WARNING: Any surface or area of the equipment marked with these symbols

indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. To reduce risk of injury from a hot component, allow the surface to cool before touching.

WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards. The enclosed area contains no operator serviceable parts. To reduce the risk of injury from electrical shock hazards, do not open this enclosure.

WARNING: Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection. To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

CLASS 1 LASER PRODUCT

WARNING: This label or its equivalent is located on the surface of your CD-ROM drive. This label indicates that the product is classified as a CLASS 1 LASER PRODUCT.

WARNING: Power supplies or systems marked with these symbols indicate the equipment is supplied by multiple sources of power. To reduce the risk of injury from electrical shock, remove all power cords to completely disconnect power from the system.

For use with Pentium II and Pentium III Xeon processor-based servers only

Preparation Procedures

The access panels can be removed while the server is turned on without causing system shutdown. Auxiliary power (+5V) will remain in the exposed areas.

WARNING: Compaq ProLiant 5500 and 5500R Servers are capable of producing energy levels that are considered hazardous.

WARNING: To completely remove all power from the system, you must disconnect the power cord from the server. In systems with multiple power supplies, you must disconnect all the power cords to completely remove power from the system.

IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices such as hot-plug power supplies.

Before beginning any of the removal and replacement procedures for non-hot-plug devices:

1. Power down the server.

2. Disconnect the AC power cord(s) from the AC outlet(s), then from the server.

3. Disconnect all external peripheral devices from the server.

Removal and Replacement Procedures 2-3

4. If the server is in a rack-mount configuration, you must remove the server from the rack and place it on a sturdy table or workbench to perform some removal and replacement procedures. Refer to the Compaq ProLiant 5500 and 5500R Setup and Installation Guide for instructions.

WARNING: To reduce the risk of personal injury or property damage, you must take precautions to provide for rack stability and safety. Heed all cautions and warnings throughout the installation instructions that come with the server.

WARNING: To reduce the risk of personal injury, do not attempt to remove the server from the rack by yourself. A minimum of two people are required to remove the server from the rack.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

■ Install the power supply before connecting the power cord to the power supply.

■ Unplug the power cord before removing the power supply from the server.

■ If the system has multiple power supplies, disconnect power from the system by

unplugging all power cords from the power supplies.

CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning any installation procedure. Refer to the section titled “Electrostatic Discharge” for more information.

Rack Warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

■ The leveling jacks are extended to the floor

■ The full weight of the rack rests on the leveling jacks

■ The stabilizers are attached to the rack and are fully extended if it is a single rack

installation

■ Multiple racks are coupled together in multiple-rack installations

■ No more than one component is extended at a time

■ The heaviest item is loaded first and at the bottom of the rack

■ The equipment is properly supported/braced when installing options and cards

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack.

For use with Pentium II and Pentium III Xeon processor-based servers only

Server Warnings and Precautions

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system

components to cool before touching them.

WARNING: To reduce the risk of personal injury or damage to the equipment:

43 kg

95 lb

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ Do not disable the power cord grounding plug. The grounding plug is an important safety

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

■ Disconnect power from the server by unplugging the power cord from either the electrical

WARNING: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

CAUTION: The ProLiant 5500 and 5500R server cover on. Proper cooling will not be achieved if the system unit cover is removed.

■ Observe local Occupational Safety requirements and guidelines for heavy

equipment handling.

■ Obtain adequate assistance to lift and stabilize the product during installation or

removal.

■ Remove all pluggable power supplies and modules to reduce the weight of the

product.

■ The product will be unstable when not mated with the rails.

feature.

times.

outlet or the server.

Removal and Replacement Procedures 2-5

must always be operated with the system unit

For use with Pentium II and Pentium III Xeon processor-based servers only

2-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Caster Mounting Plate (Tower)

To remove the caster mounting plate:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Place the server on its side.

3. Remove the four T-15 screws securing the caster mounting plate to the server.

4. Pull the caster mounting plate assembly away from the server.

Figure 2-1. Removing the caster mounting plate

Reverse steps 1 through 4 to replace the caster mounting plate.

For use with Pentium II and Pentium III Xeon processor-based servers only

Front Bezel Door (Tower)

To remove the front bezel door:

1. Swing the front bezel door open approximately 45 degrees.

2. Lift the front bezel door up, then pull it away from the chassis.

Removal and Replacement Procedures 2-7

Figure 2-2. Removing the front bezel door

Reverse steps 1 and 2 to replace the front bezel door.

NOTE: Your server may appear different than the servers shown.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Fixed Front Bezel

To remove the fixed front bezel:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the front bezel door (tower model only).

3. Remove the seven T-15 screws securing the fixed front bezel to the chassis.

4. Pull the fixed front bezel away from the chassis.

Figure 2-3. Removing the fixed front bezel

Reverse steps 1 through 4 to replace the fixed front bezel.

For use with Pentium II and Pentium III Xeon processor-based servers only

Side Access Panel

The side access panel can be removed while the server is turned on without causing system shutdown. Auxiliary power (+5V) will remain in the exposed areas.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

CAUTION: To reduce the risk of server shutdown and subsequent data loss or damage to the equipment, use extreme care when running the Compaq ProLiant 5500 and 5500R with covers or access panels removed. Access panels are an integral part of the cooling system and removing them while the system is running may cause component stress or overheating.

To remove the side access panel:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Open the front bezel door (tower model only).

3. Using a Torx T-15 screwdriver, loosen then unscrew the two thumbscrews securing the side access panel to the chassis.

4. Pull the side access panel back and away from the chassis.

Removal and Replacement Procedures 2-9

Figure 2-4. Removing the side access panel

Reverse steps 1 through 4 to replace the side access panel.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Top Access Panel

The top access panel must be removed to access the I/O board. The access panel can be removed while the server is turned on without causing system shutdown, but auxiliary power (+5V) will remain in the exposed areas.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

CAUTION: To reduce the risk of server shutdown and subsequent data loss or damage to the equipment, use extreme care when running the server with the covers or access panels removed. Access panels are an integral part of the cooling system and removing them while the system is running may cause component stress or overheating.

To remove the top access panel:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Open the front bezel door (tower model only).

3. Use a Torx T-15 screwdriver to loosen the thumbscrew securing the top access panel to the front of the chassis.

4. Slide the top access panel back, then lift it from the chassis.

Figure 2-5. Removing the top access panel

Reverse steps 1 through 4 to replace the top access panel.

For use with Pentium II and Pentium III Xeon processor-based servers only

U-Channel Access Panel

To remove the U-channel access panel:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the drive cage assembly. See "Drive Cage Assembly" later in this chapter.

3. Slide the U-channel access panel forward, then pull it away from the chassis.

Removal and Replacement Procedures 2-11

Figure 2-6. Removing the U-channel access panel

Reverse steps 1 through 3 to replace the U-channel access panel.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Fans

Compaq ProLiant 5500 and 5500R Servers ship with at least two 120mm fans (in positions and

). The figure below illustrates the location of the front fans. Positions and provide fan

redundancy.

IMPORTANT: Redundant fans must be added in pairs. Positions and must be added together; positions and must be added together.

Figure 2-7. Location of fans, front view (rack model)

For use with Pentium II and Pentium III Xeon processor-based servers only

Removal and Replacement Procedures 2-13

To remove a front fan:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

3. Disconnect the fan controller cable .

IMPORTANT: Fan cables and locations are numbered. Make sure each fan cable is connected to the corresponding fan.

4. Push up the latch on the side of the fan .

5. Lift the fan straight out of the chassis .

Figure 2-8. Removing a front fan

Reverse steps 1 through 5 to replace a front fan.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Media Storage

Compaq ProLiant 5500 and 5500R Servers can house up to 14 media devices, including:

■ A preinstalled 3.5-inch 1.44-MB diskette drive

■ Two half-height drive bays (removable media area)

■ Preinstalled 24X or greater IDE CD-ROM drive

■ Hot-Plug SCSI Drive Cage: 10 Ultra2 drives

!"Simplex Mode: seven 1-inch drives or six 1.6-inch drives

!"Duplex Mode: eight 1-inch drives or six 1.6-inch drives (optional)

NOTE: Compaq ProLiant 5500 and 5500R Servers ship as tower or rack models. Figure 2-9 shows both ProLiant models, and together with Table 2-1, shows the drive bay locations.

8 7

Figure 2-9. Server drive bay locations, rack, tower

NOTE: Wide Ultra drive cage is shown on rack view.

For use with Pentium II and Pentium III Xeon processor-based servers only

Drive Position Description

Removal and Replacement Procedures 2-15

Table 2-1

Drive Position Descriptions

➊

➋

➌

➍

➎

➏

3.5-inch x 1-inch device (1.44-MB standard diskette drive)

5.25-inch x 1.6-inch device (removable media area)

Standard 24X or greater IDE CD-ROM Drive

Drive Bay B: Five 1.0" Ultra2 hot-plug hard drives

Drive Bay A: Five 1.0" Ultra2 hot-plug hard drives

Drive Bay B: Three 1.6-inch or three 1-inch hot-plug Wide-Ultra hard drives

Drive Bay A: Three 1.6-inch or four 1-inch hot-plug Wide-Ultra hard drives

For use with Pentium II and Pentium III Xeon processor-based servers only

2-16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Drive Cage Assembly

To remove the drive cage assembly:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

3. Open the front bezel door (tower model only).

Figure 2-10. Removing the drive cage assembly

4. Loosen the two thumbscrews securing the drive cage to the front of the chassis .

5. Pull out the plunger mechanism securing the drive cage assembly to the chassis .

6. Pull the drive cage partially from the chassis to allow better access to cables.

7. Disconnect all cables.

8. Slide the drive cage assembly out the front of the chassis .

Reverse steps 1 through 8 to replace the drive cage assembly.

For use with Pentium II and Pentium III Xeon processor-based servers only

Hot-Plug Hard Drives

CAUTION: To reduce the risk of data loss, remove a hot-plug drive only when the drive LED is

amber. Do not remove a hot-plug drive if the online LED is green.

Ultra2 Hard Drives

1. Open the front bezel door.

2. Press the release tab and open the locking lever that holds the drive in place.

3. Pull the drive from the cage .

Removal and Replacement Procedures 2-17

Figure 2-11. Removing a hot-plug hard drive

Reverse steps 1 through 3 to replace a hot-plug hard drive.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-18 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Wide Ultra Hard Drives

1. Open the front bezel door.

2. Press the release tabs and open the locking levers that hold the drive in place.

3. Pull the drive from the cage .

Figure 2-12. Removing a hot-plug hard drive

Reverse steps 1 through 3 to replace a Wide Ultra hot-plug hard drive.

For use with Pentium II and Pentium III Xeon processor-based servers only

Removable Media

To remove a drive from the removable media area:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the drive cage assembly. See “Drive Cage Assembly” earlier in this chapter.

3. Disconnect the power and signal cables from the removable media device.

4. Remove the four T-15 screws securing the removable media panel to the drive cage assembly .

5. Pull the removable media panel away from the drive cage assembly.

6. Remove the four T-15 screws securing the drive to the drive cage assembly .

7. Pull the drive out the front of the drive cage assembly .

Removal and Replacement Procedures 2-19

Figure 2-13. Removing the CD-ROM drive from the removable media area

Reverse steps 1 through 7 to replace a drive in the removable media area.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-20 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

1.44-MB Diskette Drive

To remove the diskette drive:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See “Side Access Panel” earlier in this chapter.

3. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

4. Remove the front fan nearest to the diskette drive. See “Fans” earlier in this chapter.

5. Disconnect all diskette drive cables.

6. Remove the screw on the side of the diskette drive.

7. Pull the drive back, then lift it through the top of the chassis.

Figure 2-14. Removing the diskette drive

Reverse steps 1 through 7 to replace the diskette drive.

For use with Pentium II and Pentium III Xeon processor-based servers only

SCSI and CD-ROM Cable Connection Diagram

Figure 2-15. Ultra2 SCSI and CD-ROM cable connection diagram

Removal and Replacement Procedures 2-21

Cable Connection Description

SCSI port 1 on Peripheral Board

SCSI Connector 2 on Peripheral Board

Peripheral Board

SCSI port 1 on 64-bit Dual Channel Wide Ultra2 SCSI Adapter Board

SCSI port 2 on 64-bit Dual Channel Wide Ultra2 SCSI Adapter Board

64-bit Dual Channel Wide Ultra2 SCSI Adapter Board

Table 2-2

Cable Connection Descriptions

For use with Pentium II and Pentium III Xeon processor-based servers only

2-22 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Figure 2-16. Wide Ultra SCSI and CD-ROM cable connection diagram

For use with Pentium II and Pentium III Xeon processor-based servers only

Integrated Management Display (IMD)

To remove the IMD:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Open the front bezel door (tower model only).

3. Remove the fixed front bezel. See "Fixed Front Bezel" earlier in this chapter.

4. Remove the front fans. See "Fans" earlier in this chapter.

5. Remove the drive cage assembly. See "Drive Cage Assembly" earlier in this chapter.

6. Disconnect the IMD cable from the IMD extension cable .

Removal and Replacement Procedures 2-23

Figure 2-17. Disconnecting the IMD cable from the IMD extension cable

For use with Pentium II and Pentium III Xeon processor-based servers only

2-24 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

7. Press the four latches on the rear of the IMD .

8. Pull the IMD out the front of the server .

Figure 2-18. Removing the IMD

Reverse steps 1 through 8 to replace the IMD.

IMPORTANT: Make sure all power and signal cables to the drive cage assembly are reseated properly.

For use with Pentium II and Pentium III Xeon processor-based servers only

Power Switch with LED

WARNING: To completely remove all power from the system, you must disconnect the power

cord from the server. In systems with multiple power supplies, you must disconnect all the power cords to completely remove power from the system.

To remove the power switch from the Compaq ProLiant 5500 and 5500R:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the fixed front bezel. See "Fixed Front Bezel" earlier in this chapter.

3. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

4. Remove the top access panel. See "Top Access Panel" earlier in this chapter.

5. Remove fans. See “Fans” earlier in this chapter.

6. Unplug the power switch cable from the peripheral board.

7. Unplug the power LED from the front wall.

8. Press on the top and bottom of the switch from inside the chassis , and pull the switch assembly out the front of the server .

Removal and Replacement Procedures 2-25

Figure 2-19. Removing the power switch

Reverse steps 1 through 8 to replace the power switch.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-26 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Processor, Processor Power Module, and Terminator Board Locations

IMPORTANT: A processor power module must be installed in the slot next to each processor. Each

processor slot must either be populated by a processor or terminator board for proper bus termination.

Figure 2-20. Location of processor, processor power module, and terminator boards

Table 2-3

Location of Processor, Processor Power Module, and Terminator Modules

Location Description

Processor Power Module 4

Processor 4 or Terminator Module 4

Processor 3 or Terminator Module 3

Processor Power Module 3

Processor Power Module 2

Processor 2 or Terminator Module 2

Processor 1 or Terminator Module 1

Processor Power Module 1

For use with Pentium II and Pentium III Xeon processor-based servers only

Processor Removal

Compaq ProLiant 5500 and 5500R Servers support up to four processors, each with its own heat sink. To remove a processor:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

Removal and Replacement Procedures 2-27

Figure 2-21. Removing the processor

3. Loosen the captive screw .

4. Pull up the ejector levers .

5. Lift the processor out of the connector socket .

Reverse steps 1 through 5 to replace the processor.

NOTE: If not replacing the processor, install a processor terminator module in its place.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-28 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Processor Power Module

Each processor requires one processor power module. If a module become defective, it must be replaced. To replace a processor power module:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

3. Pull up the ejector levers .

4. Lift the processor power module out of the connector socket .

Figure 2-22. Removing the processor power module

NOTE: The processor power module must be installed in the slot next to the processor. See Figure 2-19 for processor power module locations.

Reverse steps 1 through 4 to replace the processor power module.

For use with Pentium II and Pentium III Xeon processor-based servers only

Processor Terminator Modules

Processor Terminator boards must be installed in processor slots that are not in use; they are removed when installing additional processors.

NOTE: Seat processor terminator boards securely in processor slots that are not in use.

To remove a processor terminator board:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

3. Loosen the captive screw .

4. Pull up the ejector levers .

5. Lift the terminator board out of the connector socket.

Removal and Replacement Procedures 2-29

Figure 2-23. Removing the processor terminator board

Reverse steps 1 through 5 to replace a processor terminator board.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-30 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Peripheral Board

The peripheral board is removed for replacement, to access the connectors and switches on the board, or to access the system I/O board. To remove the peripheral board:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded before beginning any installation or removal procedure. Refer to the section titled “Electrostatic Discharge” for more information.

3. Remove all cables from the back of the peripheral board.

Figure 2-24. Removing cables from the back of the peripheral board

4. Disconnect all cables from the peripheral board.

5. Loosen the two spring-loaded screws using a Phillips screwdriver.

For use with Pentium II and Pentium III Xeon processor-based servers only

6. Pull the peripheral board out from its slot.

Figure 2-25. Removing the peripheral board

Removal and Replacement Procedures 2-31

Reverse steps 1 through 6 to replace the peripheral board.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-32 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Memory

Compaq ProLiant 5500 and 5500R Servers:

■ Support buffered-EDO, 60-ns or faster, 32-, 64-, 128-, or 256-megabyte DIMMs.

■ Support up to 4 gigabytes of memory.

■ Support up to four memory banks, each bank consisting of four DIMMs. Install or remove

one bank at a time. Each DIMM of a given bank must be of the same size, type, speed, and manufacturer.

CAUTION: Use only Compaq EDO, ECC DIMMs. DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of non-supported DIMMs.

NOTE: If you mix banks of 50-ns and 60-ns DIMMs, the entire memory subsystem will be adjusted to run at the slower DIMM speed.

DIMM 3 DIMM 4

DIMM 7 DIMM 8

DIMM 11 DIMM 12 DIMM 15

DIMM 16

Figure 2-26. Memory banks on the memory board

Bank 1 Bank 2 Bank 3 Bank 4

The recommended DIMM installation order is:

■ Bank One – DIMM 1, DIMM 2, DIMM 3, DIMM 4

■ Bank Two – DIMM 5, DIMM 6, DIMM 7, DIMM 8

■ Bank Three – DIMM 9, DIMM 10, DIMM 11, DIMM 12

■ Bank Four – DIMM 13, DIMM 14, DIMM 15, DIMM 16

DIMM 1 DIMM 2

DIMM 5 DIMM 6 DIMM 9 DIMM 10 DIMM 13

DIMM 14

For use with Pentium II and Pentium III Xeon processor-based servers only

Removal and Replacement Procedures 2-33

The following table shows some of the possible memory upgrade configurations for Compaq ProLiant 5500 and 5500R Servers. Four identical DIMMs (a bank) must be installed or removed at a time. The size, speed, and manufacturer of each DIMM in a given bank must be identical.

Table 2-4

Examples of DIMM Upgrade Combinations

Total Memory Bank 1 Bank 2 Bank 3 Bank 4

256 MB 4 x 32 MB 4 x 32 MB

384 MB 4 x 32 MB 4 x 32 MB 4 x 32 MB

512 MB 4 x 32 MB 4 x 32 MB 4 x 32 MB 4 x 32 MB

512 MB 4 x 64 MB 4 x 64 MB

768 MB 4 x 64 MB 4 x 64 MB 4 x 64 MB

1.024 GB 4 x 64 MB 4 x 64 MB 4 x 64 MB 4 x 64 MB

1.536 GB 4 x 128 MB 4 x 128 MB 4 x 128 MB

2.048 GB 4 x 128 MB 4 x 128 MB 4 x 128 MB 4 x 128 MB

2.048 GB 4 x 256 MB 4 x 256 MB

3.072 GB 4 x 256 MB 4 x 256 MB 4 x 256 MB

4.096 GB 4 x 256 MB 4 x 256 MB 4 x 256 MB 4 x 256 MB

For use with Pentium II and Pentium III Xeon processor-based servers only

2-34 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Memory Board

To remove the memory board:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

3. Pull the locking levers outward on each end of the memory expansion board.

4. Pull the memory board from the system I/O board .

NOTE: The illustration below shows the server placed on its side. It is not necessary to place the server on its side to remove the memory board.

Figure 2-27. Removing the memory board

Reverse steps 1 through 4 to replace the memory board.

For use with Pentium II and Pentium III Xeon processor-based servers only

Dual Inline Memory Modules (DIMMs)

Compaq ProLiant 5500 and 5500R Servers have a maximum of four memory banks on the memory expansion board. Each bank has four sockets.

CAUTION: Use only Compaq DIMMs. DIMMs from other sources may adversely affect data integrity. Power-On Self-Test (POST) will warn of non-supported DIMMs.

To remove a DIMM:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

3. Remove the memory board and place it on a nonconductive work surface. See "Memory Board" earlier in this chapter.

4. Pull the levers out at each end of the DIMM .

5. Pull the DIMM from the socket .

Removal and Replacement Procedures 2-35

Figure 2-28. Removing a DIMM

Reverse steps 1 through 5 to replace a DIMM. Align the key slot on the bottom edge of each DIMM with the tab in the socket before seating the DIMM in the socket.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-36 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

64-bit Dual Channel Wide Ultra2 SCSI Adapter

Compaq ProLiant 5500 and 5500R Ultra2 Model Servers contain seven I/O expansion slots:

■ Six dedicated PCI slots: one occupied by a preinstalled Network Interface Controller and

one occupied by a 64-bit Dual Channel Wide Ultra2 SCSI Adapter

■ One shared PCI/ISA slot

To remove a 64-bit Dual Channel Wide Ultra2 SCSI Adapter:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

3. Disconnect any cables from the controller.

4. Open the slot release lever by pressing on its ribbed area .

5. Gripping each end of the controller, gently remove it without disturbing other installed boards .

Figure 2-29. Removing the 64-bit Dual Channel Wide Ultra2 SCSI Adapter

Reverse steps 1 through 5 to replace the 64-bit Dual Channel Wide Ultra2 SCSI Adapter.

For use with Pentium II and Pentium III Xeon processor-based servers only

Network Interface Controller (NIC)

To remove a NIC:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

3. Disconnect any cables from the controller.

4. Open the slot release lever by pressing on its ribbed area .

5. Gripping each end of the controller, gently remove it without disturbing other installed boards .

Removal and Replacement Procedures 2-37

Figure 2-30. Removing the NIC

Reverse steps 1 through 5 to replace the NIC.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-38 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Hot-Plug Power Supply LED Indicators

Compaq ProLiant 5500 and 5500R Servers ship with one 750-watt/220V (500-watt/110V) hot-plug power supply. Compaq ProLiant 5500 and 5500R Servers support a 750-watt redundant hot-plug power supply as an option.

CAUTION: In a single power supply configuration, the power supply must be installed in bay A, with a power supply cover plate over bay B to ensure proper cooling.

Each power supply has status and AC power indicators. See Figure 2-30 and Table 2-6 for descriptions of the power supply indicators.

BAY B

(Optional)

BAY A

Figure 2-31. Hot-plug power supply indicators

Hot-Plug Power Supply LED Indicators

Ref. Indicator

Status

AC Power

LED Status Description

Amber

Amber flashing

Green/Amber Alternating Green flashing Green OFF

Green OFF

Table 2-5

Fault detected in this power supply Failed self-test

Power supply failed to restart after a prolonged fault Power supply will restart within 20 seconds No fault detected in this power supply

Interlock open No AC power connected DC power not switched on

AC power is connected to this power supply No AC power connected to this supply

For use with Pentium II and Pentium III Xeon processor-based servers only

Removal and Replacement Procedures 2-39

WARNING: To reduce the risk of electric shock or damage to the equipment in a single power supply configuration:

■ Unplug the power cord before removing the power supply from the server.

■ Install the power supply before connecting the power cord to the power supply.

NOTE: You do not need to place the system in Standby for a hot-plug power supply replacement in a redundant power supply configuration.

To remove a hot-plug power supply in a single power supply configuration:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Unplug the AC power cord.

IMPORTANT: Remove the two hot-plug power supply shipping screws (if installed).

3. Press the lever in the center of the hot-plug power supply handle , then pull out the handle

. This detaches the power supply from the power backplane board.

4. Using the handle, pull the power supply from the server .

Figure 2-32. Removing a hot-plug power supply

Reverse steps 1 through 4 to replace a hot-plug power supply.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-40 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Hot-Plug Power Supply Cover Plate

To remove the power supply cover plate:

1. Remove the two T-15 screws securing the power supply cover plate to the chassis.

2. Pull the hot-plug power supply cover plate away from the chassis.

Figure 2-33. Removing the hot-plug power supply cover plate

Reverse steps 1 through 2 to replace a hot-plug power supply cover plate.

CAUTION: A power supply cover plate must be present in bays not containing power supplies to maintain proper cooling of the drive bays.

For use with Pentium II and Pentium III Xeon processor-based servers only

Power Backplane Board

To remove the power backplane board:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the hot-plug power supply(s). See "Hot-Plug Power Supply LED Indicators" earlier in this chapter.

3. Disconnect all cables from the power backplane board.

4. Loosen the two thumbscrews securing the power backplane board.

5. Rotate the power backplane board , then slide it out the rear of the chassis through the power supply opening.

Removal and Replacement Procedures 2-41

Figure 2-34. Removing the power backplane board

NOTE: Part of the chassis in Figure 2-34 was removed for clarity.

Reverse steps 1 through 5 to replace the power backplane board.

For use with Pentium II and Pentium III Xeon processor-based servers only

2-42 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

System I/O Board with Tray

To remove the system I/O board with tray:

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

3. Remove the top access panel. See "Top Access Panel" earlier in this chapter.

4. Disconnect and remove all boards from the system I/O board. Place these boards on a nonconductive work surface for installation on the replacement system I/O board.

5. Disconnect all cables from the system I/O board.

6. Loosen the three thumbscrews securing the system I/O board and tray to the chassis.

7. Pull the system I/O board and tray through the top of the server.

Figure 2-35. Removing the system I/O board with tray

8. Set the core frequency switch to match the processors currently in the server. See Table 4-4, Processor Core Frequency Switch Settings, for switch setting information.

To replace the system I/O board with tray:

1. Set the core frequency switch.

2. Install the system I/O board.

3. Tighten the three thumbscrews that secure the system I/O board to the chassis.

4. Reconnect all cables to the system I/O board.

5. Reinstall the expansion boards.

For use with Pentium II and Pentium III Xeon processor-based servers only

External Replacement Battery

To install the external replacement battery:

CAUTION: Do not remove the lithium battery from the peripheral board or permanent damage may occur. If the battery fails, use the external replacement battery.

1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.

2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.

3. Remove the jumper from location E3 on the peripheral board .

4. Connect the battery cable to the E6 battery header on the peripheral board .

5. Remove the adhesive backing from the hook-and-loop fastener strip. Place the battery and the hook-and-loop fastener strip as indicated in the following illustration .

Removal and Replacement Procedures 2-43

Figure 2-36. Installing the external replacement battery

6. Place the label included with your battery kit on the back of your server above the power connector.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

■ Disconnect power from the server or other product by unplugging the power cord from

either the electrical outlet or the server or other product.

For use with Pentium II and Pentium III Xeon processor-based servers only

Chapter 3

Diagnostic Tools

This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are:

■ Diagnostic Tools Utility Overview

■ Default Configuration

■ Utilities Access

■ Power-On Self-Test (POST)

■ Diagnostics Software

■ Array Diagnostic Utility (ADU)

■ Integrated Management Log

■ Rapid Error Recovery

■ Remote Service Features

■ ROMPaq Error Recovery Options

■ Compaq Insight Manager

For use with Pentium II and Pentium III Xeon processor-based servers only

3-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Diagnostic Tools Utility Overview

These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware.

Table 3-1

Diagnostic Tools

Tool What is it How do I run it

Compaq Diagnostics Program

Compaq Inspect Utility

Compaq Insight Manager

Compaq Survey Utility

Utility to assist testing and/or verifying operation of Compaq hardware. If problems are found, Compaq Diagnostics isolates failure(s) down to replaceable part, whenever possible.

The Inspect utility provides a report detailing system information.

A client/server application used to remotely manage Compaq hardware in a network environment. Reports hardware fault conditions (both failure and pre-failure) and collects data for reporting and graphing.

An online information gathering agent that runs on servers, gathering critical hardware and software information from various sources. A utility for servers running Windows NT or NetWare.

If a significant change occurs between data gathering intervals, previous information is marked, and the survey text file is overwritten to reflect the latest configuration and changes since last configuration. This allows a historical record of change events for server hardware and software.

Diagnostics and Utilities are located on system partition on hard drive and must be accessed when a system configuration error is detected during Power-On Self-Test (POST). Compaq Diagnostics software is also available on Compaq SmartStart and Support Software CD. A Diagnostics diskette can be created from SmartStart and Support Software CD, and Diagnostics run from diskette.

The Inspect utility can be run from either the main menu of the System

Configuration utility or the Compaq Diagnostics program.

For more information, refer to the

Compaq Management CD and the Compaq Insight Manager User Guide.

More information on viewing and printing the event list can be found in the Compaq Insight Manager section of this chapter.

Install Survey from SmartStart, Compaq Integration Maintenance Utility, or from Compaq Management CD.

continued

For use with Pentium II and Pentium III Xeon processor-based servers only

Table 3-1 Diagnostic Tools

Tool What is it How do I run it

Diagnostic Tools 3-3

continued

Array Diagnostics Utility (ADU)

Drive Array Advanced Diagnostics (DAAD)

Integrated Management Log

System Configuration Utility

A Windows-based tool designed to run on all Compaq systems that support Compaq array controllers. Two main functions of ADU are to collect all possible information about the array controllers in the system, and generate a list of detected problems.

This tool is available for all Compaq servers covered by this guide.

The predecessor to ADU, DAAD is a DOS-based tool for Compaq servers with Smart Array Controllers. DAAD collects information about the array controllers in the system and offers a list of detected problems.

A log of system events, such as system failures or non-fatal error conditions. You can view events in the Integrated Management Log:

■ On the Integrated Management

Display

■ From within Compaq Insight

Manager

■ From within Compaq Survey Utility

Utility to easily configure the hardware installed in or connected to the server. Specifically, it can:

■ Resolve resource conflicts in areas

such as memory, port addresses, and interrupts (IRQs)

■ Configure PCI boards automatically

■ Provide switch and jumper settings

■ Manage installation of memory,

processor upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives

■ Store configuration information in

nonvolatile memory

■ Assist in installation of an operating

system

■ Assist in running diagnostic tools

such as TEST and INSPECT

See the Array Diagnostics Utility (ADU) section later in this chapter.

For a list of Compaq servers still supported by this tool, visit the Compaq website at http://www.compaq.com.

The Integrated Management Log requires Compaq Operating System-dependent drivers. Refer to Compaq Support Software CD for instructions on installing the appropriate drivers.

If the server has bootable CD-ROM drive, run Compaq System Configuration Utility directly from Support Software CD supplied with SMART Controller Option Kit, or SmartStart and Support Software CD supplied with server. Use the CD supplied for latest version supporting SMART Controller.

If the sever does not have a bootable CD-ROM drive, create diskettes with latest version of the System Configuration Utility from Support Software CD, or SmartStart and Support Software CD.

For use with Pentium II and Pentium III Xeon processor-based servers only

3-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Default Configuration

When the system is first powered on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.

Default Configuration Messages

IMPORTANT: If you chose to format and partition the boot drive before running SmartStart and the

System Configuration programs, this may prohibit creating a System Partition and the off-line remote management features that it provides.

If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD into the CD-ROM drive prior to powering on the Server, the system ROM boots to that utility. If the system ROM does not detect one of those CDs, you will be prompted for the intended operating system. The system reboots if any operating system-dependent configurations have changed with the new operating system selection. If the selected operating system-dependent configurations are the same as the current configurations, the system boots normally. If you enter a wrong choice, on subsequent re-boots you may change the operating system.

Inspect Utility

The Inspect Utility provides configuration information such as the contents of the operating system startup files, the current memory configuration, the ROM version, and Integrated Management Log information. It operates with MS-DOS and in the MS-DOS emulation mode of MS OS/2.

Running the Inspect Utility

1. Turn the server off, then back on, and press F10 when the cursor appears in the upper right

2. At the main menu, select Diagnostics and Utilities.

3. Press Enter.

4. Select Inspect Computer and press Enter.

5. Follow the instructions. The first time that the Inspect Utility displays, indicate that you

Printing the Inspect Listing

corner of the screen.

!"If the Diagnostics diskette is installed on the hard drive, System Configuration prompts

you to insert the Diagnostics diskette in drive A.

!"If the Diagnostics diskette is not installed on the hard drive, System Configuration

prompts you to insert the Diagnostics diskette in drive A.

want to run Inspect by selecting Entire System and pressing Enter.

Select Print on the Inspect screen to print a copy of the Inspect listing. Keep a copy of the listing with each server for later reference.

For use with Pentium II and Pentium III Xeon processor-based servers only

Utilities Access

The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including:

■ System Configuration Utility

■ Array Configuration Utility

■ Array Diagnostic Utility

■ ROMPaq Firmware Upgrade Utilities

■ Compaq Diagnostics

CAUTION: Do not select the Erase Utility when running the SmartStart and Support Software CD. This will result in data loss to the entire system.

Running Compaq Utilities

There are three ways to access Compaq Utilities:

■ Run the utilities on the system partition.

Diagnostic Tools 3-5

If the system was installed using SmartStart, the Compaq utilities will automatically be available on the system partition. The system partition could also have been created during a manual system installation.

To run the utilities on the system partition, boot the system and press F10 when you see “Press F10 for system partition utilities.” Then select the utilities from the menu.

!"The System Configuration Utility is available under the System Configuration menu.

!"The Array Configuration Utility is available under the System Configuration menu.

!"Compaq Diagnostics (Test and Inspect) are available under the Diagnostics and

Utilities Menu.

!"The ROMPaq Firmware Upgrade Utility is available under the Diagnostics and

Utilities menu.

■ Run the utilities from diskette.

!"Run the utilities from their individual diskettes. If you have a utility diskette newer

than the version on the SmartStart and Support Software CD, use that diskette.

!"Create a diskette version of the utility from the SmartStart and Support Software CD.

To create diskette versions of the utilities from the CD:

a. Boot the Compaq SmartStart and Support Software CD.

b. From the Compaq System Utilities screen, select Create Support Software Disks #

Next.

c. Select the diskette you would like to create from the list, then follow the instructions

on the screen.

For use with Pentium II and Pentium III Xeon processor-based servers only

3-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Run the utilities from the Compaq SmartStart and Support Software CD.

■

IMPORTANT: Only the System Configuration Utility and the Array Configuration Utility and the Array Diagnostic Utility can be executed from the Compaq SmartStart and Support Software CD. All other utilities must be executed from the system partition or from diskette.

To run these utilities directly from the Compaq SmartStart and Support Software CD:

a. Boot the Compaq SmartStart and Support Software CD.

b. From the Compaq System Utilities screen, select the utility you wish to run, then select

Next.

!"To execute the System Configuration Utility, select Run System Configuration

Utility.

!"To execute the Array Configuration Utility, select Run Array Configuration

Utility.

!"To execute the Array Diagnostic Utility, select Run Array Diagnostic Utility.

For use with Pentium II and Pentium III Xeon processor-based servers only

Power-On Self-Test (POST)

POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on. POST checks the following assemblies to ensure that the computer system is functioning properly:

■ System ROM

■ Keyboard

■ Power supply

■ System board

■ Memory

■ Memory expansion boards

■ Controllers

■ Diskette drives

■ Hard drives

■ Processor power modules

■ Fans

Diagnostic Tools 3-7

POST Error Messages

If POST finds an error in the system, an error condition is indicated by an audible and/or visual message. If an error code displays on the screen during POST or after resetting the system, use the instructions in the POST Error Messages table. The error messages and codes listed include all codes generated by Compaq products. The system generates only those codes that are applicable to the configuration and options.

NOTE: Many of the actions listed require you to run Diagnostics or the Compaq System Configuration Utility. Steps for running these utilities are provided in this chapter following the POST Error Messages tables.

In each case, the Recommended Action column lists the steps necessary to correct the problem. After completing each step, run the Diagnostics program to verify whether the error condition has been corrected. If the error code reappears, perform the next step, then run the Diagnostics program again. Follow this procedure until Diagnostics no longer detects an error condition.

For use with Pentium II and Pentium III Xeon processor-based servers only

3-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 3-2

POST Error Messages

Audible Beeps

Error Code

A Critical Error occurred prior to this power-up

Unsupported Processor Detected System Halted

FATAL ROM ERROR: The System ROM is not properly programmed

101-ROM Error 1L,1S System ROM checksum. Run Diagnostics. Replace failed

101-I/O ROM Error None Options ROM checksum. Run Diagnostics. Replace failed

102-System Board Failure

104-ASR-2 Timer Failure

105-Current System ROM is corrupt – now booting redundant System ROM

L=Long S=Short

None A catastrophic system error,

1L, 1S Processor not supported by

1L, 1S ROM programmed in factory

None DMA, timers, and so on. Replace the system board. Run

None System board failure. Run Diagnostics. Replace failed

2L Non-booted ROM image is

Probable Source of Problem Recommended Action

which caused the server to crash, has been logged.

current system ROM.

incorrectly.

corrupt.

Run Diagnostics. Replace failed assembly as indicated.

Check documentation for supported processors, and if supported, remove the processor and update the system to latest ROM.

Replace the physical ROM part.

assembly as indicated.

the Compaq System Configuration Utility.

assembly as indicated. Flash the ROM utilizing

ROMPaq.

162-System Options Not Set

163-Time & Date Not Set

164-Memory Size Error

172-Configuration Nonvolatile Memory Invalid

173-Slot ID Mismatch

174Configuration/Slot Mismatch Device Not Found

For use with Pentium II and Pentium III Xeon processor-based servers only

2S Configuration incorrect. Run the System Configuration

Utility and correct.

2S Invalid time or date in

configuration memory.

2S Configuration memory incorrect. Run the System Configuration

None Nonvolatile configuration corrupt

or jumper installed.

None Board replaced, configuration not

updated.

None EISA or PCI board not found. Run the System Configuration

Run the System Configuration Utility and correct.

Utility and correct.

Run the System Configuration Utility and correct.

Utility and correct.

continued

Table 3-2 POST Error Messages

Error Code

continued

Audible Beeps

L=Long S=Short

Diagnostic Tools 3-9

Probable Source of Problem Recommended Action

175Configuration/Slot Mismatch Device Found

177-Configuration Not Complete

178-Processor Configuration Invalid

180-Log Reinitialized None N/A N/A

201-Memory Error None RAM failure. Run Diagnostics. Replace failed

203-Memory Address Error

207-Invalid Memory Configuration Check DIMM [SIMM] Installation

208-Invalid Memory Speed - Check DIMM [SIMM] Installation

None EISA or PCI board added,

configuration not updated.

None Incomplete System

Configuration.

None Processor type or step does not

match configuration memory.

None RAM failure. Run Diagnostics. Replace failed

None Memory module installed

incorrectly.

1L, 1S The speed of the memory is too

slow, where: xx00 = expansion board SIMMs are too slow, or 00yy = system board SIMMs are too slow. xx and yy have corresponding bit set.

Run the System Configuration Utility and correct.

assembly as indicated.

Verify placement of memory modules.

The speed of the memory modules must be 60 ns. Verify the speed of the memory modules installed and replace.

209-Memory Detection Failure. Check Memory Installation

211-Cache Switch Set Incorrectly

212-System Processor Failed/Mapped out

214-DC-DC Converter Failed

214-Processor PPM Failed Module X

215-Processor Power Module has lost Redundancy in Socket x

215-Nonfunctioning Voltage Regulator Module for Processors

1L, 1S Unable to size memory. Check DIMM installation. If error

persists, replace DIMM.

None Switch not set properly during

installation or upgrade.

1S Processor in slot x failed. Run Diagnostics and replace

None PowerSafe Module (DC-DC

Converter) failed.

None Indicated PPM (DC-DC Converter)

failed.

None PPM (DC-DC Converter) has lost

redundancy.

None PPM (DC-DC Converter) has

failed or lost redundancy.

Verify switch settings.

failed processor.

Run Diagnostics. Replace failed assembly as indicated.

Replace failed assembly as indicated.

Run Diagnostics. Replace failed assembly as indicated.

continued

For use with Pentium II and Pentium III Xeon processor-based servers only

3-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code

continued

Audible Beeps

L=Long S=Short

Probable Source of Problem Recommended Action

216-Voltage Regulator Module for Processor X no longer redundant

216-Processor PPM has lost Redundancy, Module X

219-Tag Update Rules SRAM Failure. System Halted

219-Snoop Rules SRAM Failure. System Halted.

221-Power Fault On Processor Bus X

301-Keyboard Error None Keyboard failure. Turn off the computer, then

301-Keyboard Error or Test Fixture Installed

ZZ-301-Keyboard Error

None Redundancy failed in PPM. To restore redundancy, replace

the PPM.

None Indicated PPM (DC-DC Converter)

has lost redundancy.

None Catastrophic chipset failure. Call Compaq Service provider.

None A PPM on indicated bus is in a

failed state.

None Keyboard failure. Replace the keyboard.

None Keyboard failure. (ZZ represents

the Keyboard Scan Code.)

Replace failed assembly as indicated.

Run Diagnostics. Replace failed assembly as indicated.

reconnect the keyboard.

1. A key is stuck. Try to free it.

2. Replace the keyboard.

303-Keyboard Controller Error

304-Keyboard or System Unit Error

40X-Parallel Port X Address Assignment Conflict

None System board, keyboard, or

mouse controller failure.

None Keyboard, keyboard cable, or

system board failure.

2S Both external and internal ports

are assigned to parallel port X.

1. Run Diagnostics.

2. Replace failed assembly as indicated.

1. Make sure the keyboard is attached.

2. Run Diagnostics to determine which component is in error.

3. Replace the part indicated.

Run the System Configuration Utility and correct.

continued

For use with Pentium II and Pentium III Xeon processor-based servers only

Table 3-2 POST Error Messages

Error Code

continued

Audible Beeps

L=Long S=Short

Diagnostic Tools 3-11

Probable Source of Problem Recommended Action

601-Diskette Controller Error

605-Diskette Drive Type Error

1151-Com Port 1 Address Assignment Conflict

1152-Com Port 2, 3, or 4 Address Assignment Conflict

1610-Temperature violation detected. Waiting for system to cool

1611-Fan failure detected

1611-I/O Fan (Fan X) failure detected

1611-CPU Fan (Fan X) failure detected

None Diskette controller circuitry

failure.

2S Mismatch in drive type. Run the System Configuration

2S Both external and internal serial

ports are assigned to COM1.

2S Both external and internal serial

ports are assigned to COM2, COM3, or COM4.

2S Ambient system temperature too

hot.

2S Required fan either not installed

or not spinning.

2S I/O fan has failed. Replace the failed fan.

2S CPU fan has failed. Replace the failed fan.

1. Make sure the diskette drive cables are attached.

2. Replace the diskette drive and/or cable.

3. Replace the system board.

Utility to set diskette type correctly.

Run the System Configuration Utility and correct.

Check fan in system environment.

Check fans.

1612-Primary power supply failure

1613-Low System Battery

1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X

1617-Fan controller not responding

1617-I/O Fan controller not responding

For use with Pentium II and Pentium III Xeon processor-based servers only

2S Primary power supply has failed. Replace power supply as soon

as possible.

None Real-time clock system battery is

running low on power.

None A power supply has failed. Replace or check specified

2S Fan controller failure. Check and replace failed

2S I/O Fan controller failure. Check and replace failed

Run Diagnostics. Replace failed assembly as indicated.

power supply.

controller assembly.

continued

3-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code

continued

Audible Beeps

L=Long S=Short

Probable Source of Problem Recommended Action

1618-PCI slots powered down. Check PCI hot plug enabler connectors.

1620-Locked SCSI Bus Detected. Verify SCSI bus cabling. System halted.

1621-Current SCSI bus cable configuration is not recommended

1703-SCSI cable error detected. Internal SCSI cable not attached to system board connector. System halted.

1720-Slot x Drive Array – SMART Drive Detects Imminent Failure SCSI: Port y: SCSI ID x

None PCI hot plug enabler is missing or

failed.

None SCSI bus failure. Run Diagnostics. Replace failed

None Improper SCSI bus cabling. Check documentation for proper

None Incorrect cabling. Ensure that the integrated SCSI

None Pre-failure condition. Indicated drive has reported a

Check and replace missing or failed assembly.

assembly as indicated.

SCSI bus cabling.

controller has SCSI termination attached.

SMART predictive-failure condition and may fail at some time in the future. If drive is part of a non-fault-tolerant configuration, back up all data before replacing drive and restore all data afterwards. If drive is part of a fault-tolerant configuration, do not replace drive unless all other drives in array are on-line. Press F1 to resume.

1724-Slot x Drive Array – Physical Drive Position Change(s) Detected – Logical drive configuration has automatically been updated

For use with Pentium II and Pentium III Xeon processor-based servers only

None Drive change. Indicates that logical drive

configuration has been updated automatically following physical drive position changes. Press F1 to resume.

continued

Table 3-2 POST Error Messages

Error Code

continued

Audible Beeps

L=Long S=Short

Diagnostic Tools 3-13

Probable Source of Problem Recommended Action

1726-Slot x Drive Array – Array Accelerator Memory Size Change Detected

1727-Slot x Drive Array – New Logical Drive(s) Attachment Detected.

If more than 32 logical drives, this message will be followed by: Autoconfiguration failed: Too many logical drives.

1730-Fixed Disk 0 does not support DMA Mode.

1731-Fixed Disk 1 does not support DMA Mode.

None Configuration update. Indicates array accelerator

configuration has been updated automatically due to replacement of Array Accelerator (or controller) with one having different memory size. Press F1 to resume.

None Additional drives. This message indicates that the

controller has detected an additional array of drives that was attached when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration. Press F1 to resume.

None Hard drive error. Run the System Configuration

Utility and correct.

None Hard drive error. Run the System Configuration

Utility and correct.

1740-Fixed Disk 0 failed Set Block Mode command

1741-Fixed Disk 1 failed Set Block Mode command

1750-Fixed Disk 0 failed Identify command

1751-Fixed Disk 1 failed Identify command

1760-Fixed Disk 0 does not support Block Mode

1761-Fixed Disk 1 does not support Block Mode

None Hard drive error. Run the System Configuration

Utility and correct.

None Hard drive error. Run the System Configuration

Utility and correct.

None Hard drive error. Run the System Configuration

Utility and correct.

None Hard drive error. Run the System Configuration

Utility and correct.

None Hard drive error. Run the System Configuration

Utility and correct.

None Hard drive error. Run the System Configuration

Utility and correct.

continued

For use with Pentium II and Pentium III Xeon processor-based servers only

3-14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code

continued

Audible Beeps

L=Long S=Short

Probable Source of Problem Recommended Action

1764-Slot x Drive Array - Capacity Expansion Process is temporarily disabled (followed by one of the following):

■ Expansion will resume when Array Accelerator has been reattached.

■ Expansion will resume when Array Accelerator has been replaced.

■ Expansion will resume when Array Accelerator RAM allocation is successful.

■ Expansion will resume when Array Accelerator battery reaches full charge.

■ Expansion will resume when automatic data recovery has been completed.

1765-Slot x Drive Array Option ROM Appears to Conflict With an ISA Card. ISA cards with 16-bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART-2/E 8-bit Option ROM due to EISA bus limitations. Please remove or reconfigure your ISA card.

1766-Slot x Drive Array requires System ROM Upgrade. Run Systems ROMPaq Utility.

1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address Range of an ISA Card. Check the Memory Address Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM Reprogramming.

Reattach or replace Array Accelerator, wait until the Array Accelerator batteries have charged, or for Automatic Data Recovery to complete, as indicated.

Remove or reconfigure conflicting ISA cards. Disable “shared memory” on any ISA network cards that may be installed.

Run the latest Systems ROMPaq Utility to upgrade your System ROMs.

Remove or reconfigure conflicting ISA cards, especially any cards that are not recognized by the System Configuration Utility. Try reprogramming the ROM on the SMART-2/E Controller using the latest Options ROMPaq (version 2.29 or higher).

1768-Slot x Drive Array -Resuming logical drive expansion process.

1769-Slot x Drive Array - Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. Select F2 to accept data loss and to reenable logical drives.

1771-Primary Disk Port Address Assignment Conflict

1772-Secondary Disk Port Address Assignment Conflict

None SMART-2 Controller error. No action required. Appears

whenever a controller reset or power cycle occurs while array expansion is in progress.

None SMART-2 Controller error. Data has been lost while

expanding the array, therefore the drives have been temporarily disabled. Press F2 to accept the data loss and re-enable the logical drives. Restore data from backup.

None Internal and external hard drive

controllers are both assigned to

Run the System Configuration Utility and correct.

the primary address.

None Address Assignment Conflict.

Internal and external hard drive

Run the System Configuration

Utility and correct. controllers are both assigned to the secondary address.

continued

For use with Pentium II and Pentium III Xeon processor-based servers only

Table 3-2 POST Error Messages

Error Code

continued

Audible Beeps

L=Long S=Short

Diagnostic Tools 3-15

Probable Source of Problem Recommended Action

1773-Primary Fixed Disk Port Assignment Conflict

1774-Slot x Drive Array - Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select F2 to write contents of Array Accelerator to drives.

1775-Slot x Drive Array – ProLiant Storage System Not Responding SCSI Port (y): Check storage system power switch and cables. Turn the system power off while checking the ProLiant power and cable connections, then turn the system power back on to retry.

None Fixed disk drive error. Run the System Configuration

Utility and correct.

None SMART-2 Controller error. Data found in Array Accelerator

is older than data found on

drives. Press F1 to discard the

older data in the Array

Accelerator and retain the

newer data on the drives.

None Storage system problem. Turn off power to system.

Check external ProLiant power

switch – external drives must all

be powered up before or at the

same time as the main system.

Check cables. If retry does not

help, try replacing the cable,

ProLiant firmware, ProLiant

backplane, or the Smart Array

Controller.

1776-Drive Array SCSI Port Termination Error

1777-Drive Array External Drive Subsystem Error

1778-Drive Array resuming Automatic Data Recovery process

1779-Drive Array Controller detects replacement drives

1780-Disk 0 Failure None Hard drive/format error. Run Diagnostics. Replace failed

For use with Pentium II and Pentium III Xeon processor-based servers only

None External and internal SCSI drives

are both configured to Port 1.

None Cooling fan failure, internal

temperature alert or open side panel.

None This message appears whenever

a controller reset or power cycle occurs while Automatic Data Recovery is in progress.

None Intermittent drive failure and/or

possible loss of data.

Reconfigure drives.

Inspect for cooling fan failure or

open side panel.

No action necessary.

If this message appears and

drive X has not been replaced,

this indicates an intermittent

drive failure. This message also

appears once immediately

following drive replacement

whenever data must be restored

from backup.

assembly as indicated.

continued

3-16 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code

1781-Disk 1 Failure None Hard drive/format error. Run Diagnostics. Replace failed

1782-Disk Controller Failure

continued

Audible Beeps

L=Long S=Short

None Hard disk drive circuitry error. Run Diagnostics. Replace failed

Probable Source of Problem Recommended Action

assembly as indicated.

1783-Slot x Drive Array Controller Failure

1784-Drive Array Drive Failure, Physical Drive

1785-Drive Array not Configured

Run Compaq Array Configuration Utility

No drives detected.

None ROM installation problem or

Array Accelerator board problem.

None Defective drive and/or cables. Check for loose cables. Replace

None Configuration error.

1. Run the Compaq Array

2. Turn off system and check

If this message appears

immediately following a ROM

installation, the ROM is

defective or not installed

properly. Check to see if the

Array Accelerator board is

attached properly. Check that

the array controller is firmly

inserted in its slot. Try

upgrading the System ROMs.

Otherwise, replace the Smart

Array Controller.

defective drive X and/or

cable(s).

Configuration Utility.

SCSI cable connections to make sure drives are attached properly.

Array Accelerator Memory Size Increased.

External Cable(s) Attached to Wrong SCSI Port Connector(s).

Drive positions cannot be changed during Capacity Expansion.

For use with Pentium II and Pentium III Xeon processor-based servers only

3. Run the Compaq System Configuration Utility.

4. Turn system power OFF and swap SCSI power connectors to prevent data loss.

5. Run Array Diagnostic Utility if previous positions are unknown. Then turn system power OFF and move drives to their original positions.

continued

Diagnostic Tools 3-17

Table 3-2 POST Error Messages

Error Code

1785- continued

Drive positions appear to have changed.

continued

Audible Beeps

L=Long S=Short

6. Run Array Diagnostic

Probable Source of Problem Recommended Action

Utility if previous positions are unknown. Then turn system power OFF and move drives to their original positions.

Configuration information indicates drive positions beyond the capability of this controller. This may be due to drive movement from a controller that supports more drives than the current controller.

Configuration information indicates drives were configured on a controller with a newer firmware version.

1786-Drive Array Recovery Needed

The following drive(s) need Automatic Data Recovery: Drive X.

Select "F1" to continue with recovery of data to drive(s).

Select "F2" to continue without recovery of data to drive(s).

7. To avoid data loss turn system power OFF and reattach drives to the original controller.

8. To avoid data loss, reattach drives to original controller or upgrade controller firmware to the version of the original controller using Option ROMPaq.

Press F1 to resume.

None Interim Data Recovery mode.

Data has not been recovered yet.

Press F1 to allow Automatic Data Recovery to begin. Data will automatically be restored to drive X now that the drive has been replaced or now seems to be working.

-OrPress F2 and the system will

continue to operate in the Interim Data Recovery mode.

continued

For use with Pentium II and Pentium III Xeon processor-based servers only

3-18 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code

continued

Audible Beeps

L=Long S=Short

Probable Source of Problem Recommended Action

1787-Drive Array Operating in Interim Recovery Mode.

Physical drive replacement needed: Drive X

*1788-Incorrect Drive Replaced: Drive X Drive(s) were incorrectly replaced: Drive Y Select "F1" to continue - drive array will remain disabled. Select "F2" to reset configuration

- all data will be lost. *NOTE: The 1788 error message might display inadvertently due to a bad power cable connection to the drive or by

noise on the data cable. If this message was due to a bad power cable connection, but not because of an incorrect drive replacement, repair the connection and press F2.

-Or- If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate

noise on the data cable. Check cable for proper routing.

1789-Drive Not Responding, Physical Drive

Check cables or replace physical drive X.

Select "F1" to continue - drive array will remain disabled.

Select "F2" to fail drive(s) that are not responding -

Interim Recovery Mode will be enabled if configured for fault tolerance.

None Hard drive X failed or cable is

loose or defective. Following a system restart, this message reminds you that drive X is defective and fault tolerance is being used.

None Drives are not installed in their

original positions, so the drives have been disabled. See note below.

None Cable or hard drive failure. 1. Check the cable

1. Replace drive X as soon as possible.

2. Check loose cables.

3. Replace defective cables.

Reinstall the drives correctly as indicated.

Press F1 to restart the computer with the drive array disabled.

-Or-

Press F2 to use the drives as configured and lose all the data on them.

connections.

2. Replace the cables.

3. Replace the drive. If you do not want to

replace the drive now, press F2.

1790-Disk 0 Configuration Error

1791-Disk 1 Error None Hard drive error or wrong drive

For use with Pentium II and Pentium III Xeon processor-based servers only

None Hard drive error or wrong drive

type.

Run the System Configuration Utility and Diagnostics and correct.

continued

Table 3-2 POST Error Messages

Error Code

continued

Audible Beeps

L=Long S=Short

Diagnostic Tools 3-19

Probable Source of Problem Recommended Action

1792-Drive Array Reports Valid Data Found in Array Accelerator.

Data will automatically be written to drive array.

1793-Drive Array Array Accelerator Battery Depleted Data Lost

(Error message 1794 also displays.)

1794-Drive Array Array Accelerator Battery Charge Low. Array Accelerator is temporarily disabled. Array Accelerator will be re-enabled when battery reaches full charge.

1795-Drive Array Array Accelerator Configuration Error.

Data does not correspond to this drive array. Array Accelerator is temporarily disabled.

None This indicates that while the

system was in use, power was interrupted while data was in the Array Accelerator memory. Power was then restored within eight to ten days, and the data in the Array Accelerator was flushed to the drive array.

None This indicates that while the

system was in use, power was interrupted while data was in the Array Accelerator memory. Array Accelerator batteries failed. Data in Array Accelerator has been lost.

None This is a warning that the battery

charge is below 75%. Postedwrites are disabled.

None This indicates that while the

system was in use, power was interrupted while data was in the Array Accelerator memory.

The data stored in the Array Accelerator does not correspond to this drive array.

No action necessary; no data has been lost. Perform orderly system shutdowns to avoid data remaining in the Array Accelerator.

Power was not restored within eight to ten days. Perform orderly system shutdowns to avoid data remaining in the Array Accelerator.

Replace the Array Accelerator board if batteries do not recharge within 36 power-on hours.

Match the Array Accelerator to the correct drive array, or run the System Configuration Utility to clear the data in the Array Accelerator.

1796-Drive Array Array Accelerator Not Responding.

Array Accelerator is temporarily disabled.

1797-Drive Array Array Accelerator Read Error Occurred. Data in Array Accelerator has been lost. Array Accelerator is disabled.

For use with Pentium II and Pentium III Xeon processor-based servers only

None Array Accelerator is defective or

has been removed.

None Hard parity error while reading

data from posted-writes memory.

1. Check that the Array Accelerator is properly seated.

2. Run the System Configuration Utility to reconfigure the Compaq IDA-2 without the Array Accelerator.

Enable Array Accelerator.

continued

3-20 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code

continued

Audible Beeps

L=Long S=Short

Probable Source of Problem Recommended Action

1798-Drive Array Array Accelerator Write Error Occurred.

Array Accelerator is disabled.

1799-Drive Array Drive(s) Disabled due to Array Accelerator Data Loss. Select "F1" to continue with logical drives disabled. Select "F2" to accept data loss and to reenable logical drives.

Beeps only: 2 Long 2L No valid memory is present in

Beeps only: 2 Long + 2 Short

(Run System Configuration Utility F10 key)

(RESUME - F1 key)

None Hard parity error while writing

data to posted-writes memory.

None Volume failed due to loss of data

in posted-writes memory.

the system.

2L, 2S Power is cycled. Temperature too

hot. Processor fan either not installed or not spinning.

None A configuration error occurred

during POST.

None As indicated to continue.

Enable Array Accelerator.

Press F1 to continue with logical drives disabled or F2 to accept data loss and re-enable logical drive.

Replace failed memory with valid memory.

Check fans.

Press F10 to run System Configuration Utility.

Press F1

For use with Pentium II and Pentium III Xeon processor-based servers only

Diagnostics Software

Test Error Codes Tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action(s). The system generates only those codes that are applicable to the configuration and options.

When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.

Diagnostics and Utilities are located on the system partition on the hard drive and must be accessed when a system configuration error is detected during the Power-On Self-Test (POST). Compaq Diagnostics software is also available on the Compaq SmartStart and Support Software CD. You can create a Diagnostics diskette from the SmartStart and Support Software CD and run Diagnostics from diskette.

The following options are available from the Diagnostics and Utilities menu:

■ Test Computer

■ Inspect Computer

■ Upgrade Firmware

■ Remote Utilities

Diagnostic Tools 3-21

■ Diagnose Drive Array

Diagnostic error codes are generated when the Diagnostics software recognizes a problem. These error codes help identify possible defective subassemblies.

Steps for Diagnostics

In each case, the Recommended Action column lists the steps necessary to correct the problem. After completing each step, run the Diagnostics utility to verify that the error condition has been corrected. If the error code reappears:

1. Perform the next step listed in the table.

2. Run the Diagnostics program again.

3. Follow this procedure until the Diagnostics program no longer detects an error condition.

For use with Pentium II and Pentium III Xeon processor-based servers only

3-22 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

100 – 199, Primary Processor Test Error Codes

The 100 series of diagnostic error codes identifies failures with processor and system board functions.

Table 3-3

Primary Processor Test Error Codes

Error Code Description Recommended Action

101-xx CPU test failed Replace the processor board and retest.

103-xx DMA page registers test failed.

104-xx Interrupt controller master test

failed.

105-xx Port 61 error. 106-xx Keyboard controller self-test

failed.

Replace the processor board and retest.

107-xx CMOS RAM test failed.

108-xx CMOS interrupt test failed. 109-xx CMOS clock load data test failed.

110-xx Programmable timer load data test

failed.

111-xx Refresh detect test failed.

112-xx Speed test slow mode out of

range.

113-xx Protected mode test failed.

114-xx Speaker test failed. 1. Verify the speaker connection and retest.

116-xx Cache test failed. Replace the system board and retest.

122-xx Multiprocessor Dispatch test

failed.

123-xx Interprocessor Communication

test failed.

199-xx Installed devices test failed. 1. Check the system configuration and retest.

1. Replace the battery/clock module and retest.

2. Replace the system board and retest.

Replace the processor board and retest.

2. Replace the speaker and retest.

3. Replace the system board and retest.

1. Check the system configuration and retest.

2. Replace the processor board and retest.

3. Replace the system board and retest.

2. Verify cable connections and retest.

3. Check switch and/or jumper settings and retest.

4. Run the Configuration utility and retest.

5. Replace the processor board and retest.

6. Replace the system board and retest.

For use with Pentium II and Pentium III Xeon processor-based servers only

200 – 299, Memory Test Error Codes

The 200 series of diagnostic error codes identifies failures with the memory subsystem.

Error Code Description Recommended Action

200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest.

201-xx Memory machine ID test failed. 202-xx Memory system ROM checksum

failed.

Diagnostic Tools 3-23

Table 3-4

Memory Test Error Codes

1. Replace the system ROM and retest.

2. Replace the processor board and retest.

3. Replace the memory expansion board and retest.

203-xx Memory write/read test failed.

204-xx Memory address test failed.

205-xx Walking I/O test failed.

206-xx Increment pattern test failed.

207-xx Invalid memory configuration-

check DIMM installation. DIMMs installed have 8K refresh.

208-xx Invalid memory speed detected -

check DIMM installation. Slow DIMMs may cause data loss.

210-xx Random pattern test failed. 1. Replace the memory module and retest.

215 Non-functioning DC-DC converter

for processor X.

1. Replace the memory module and retest.

2. Replace the processor board and retest.

3. Replace the memory expansion board and retest.

Replace DIMMs.

Replace DIMMs with timing greater than 60 ns.

2. Replace the processor board and retest.

3. Replace the memory expansion board and retest.

Replace the DC-DC converter(processor power module).

For use with Pentium II and Pentium III Xeon processor-based servers only

3-24 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

300 – 399, Keyboard Test Error Codes

The 300 series of Diagnostic error codes identifies failures with keyboard and system board functions.

Table 3-5

Keyboard Test Error Codes

Error Code Description Recommended Action

301-xx Keyboard short test, 8042 self-test

failed.

302-xx Keyboard long test failed.

303-xx Keyboard LED test, 8042 self-test

failed.

304-xx Keyboard typematic test failed.

400 – 499, Parallel Printer Test Error Codes

The 400 series of Diagnostic error codes identifies failures with parallel printer interface card or system board functions.

Parallel Printer Test Error Codes

Error Code Description Recommended Action

401-xx Printer failed or not connected.

402-xx Printer data register failed.

403-xx Printer pattern test failed.

498-xx Printer failed or not connected.

1. Check the keyboard connection. If disconnected, turn off the computer and connect the keyboard and retest.

2. Replace the keyboard and retest.

3. Replace the system board and retest.

Table 3-6

1. Connect the printer and retest.

2. Check the power to the printer and retest.

3. Install the loopback connector and retest.

4. Check the switch on the Serial/Parallel Interface board (if applicable) and retest.

5. Replace the Serial/Parallel Interface board (if applicable) and retest.

6. Replace the system board and retest.

For use with Pentium II and Pentium III Xeon processor-based servers only

500 – 599, Video Display Unit Test Error Codes

The 500 series of Diagnostic error codes identifies failures with video or system board functions.

Table 3-7

Video Display Unit Test Error Codes

Error Code Description Recommended Action

Diagnostic Tools 3-25

501-xx Video controller test failed.

502-xx Video memory test failed.

503-xx Video attribute test failed.

504-xx Video character set test failed.

505-xx Video 80 x 25-mode 9 x 14

character cell test failed.

506-xx Video 80 x 25-mode 8 x 8

character cell test failed.

507-xx Video 40 x 25-mode test failed.

508-xx Video 320 x 200-mode color set 0

test failed.

509-xx Video 320 x 200-mode color set 1

test failed.

510-xx Video 640 x 200-mode test failed.

511-xx Video screen memory page test

failed.

512-xx Video gray scale test failed.

514-xx Video white screen test failed.

516-xx Video noise pattern test failed.

1. Replace the monitor and retest.

2. Replace the Advanced VGA board and retest.

3. Replace the system board and retest.

For use with Pentium II and Pentium III Xeon processor-based servers only

3-26 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

600 – 699, Diskette Drive Test Error Codes

The 600 series of Diagnostic error codes identifies failures with diskette, diskette drive, or system board functions.

Table 3-8

Diskette Drive Test Error Codes

Error Code Description Recommended Action

600-xx Diskette ID drive types test failed.

601-xx Diskette format failed.

602-xx Diskette read test failed.

603-xx Diskette write/read/compute test

failed.

604-xx Diskette random seek test failed.

605-xx Diskette ID media failed.

606-xx Diskette speed test failed.

607-xx Diskette wrap test failed.

608-xx Diskette write protect test failed.

609-xx Diskette reset controller test

failed.

610-xx Diskette change line test failed.

694-xx Pin 34 is not cut on 360 KB

diskette drive.

697-xx Diskette type error.

698-xx Diskette drive speed not within

limits.

699-xx Diskette drive/media ID error. 1. Replace the media and retest.

1. Replace the diskette and retest.

2. Check and/or replace the diskette power and signal cables and retest.

3. Replace the diskette drive and retest.

4. Replace the system board and retest.

2. Run the Configuration utility and retest.

For use with Pentium II and Pentium III Xeon processor-based servers only

800 – 899, Monochrome Video Board Test Error Codes

The 800 series of Diagnostic error codes identifies failures with monochrome video boards or system board functions.

Table 3-9

Monochrome Video Board Test Error Codes

Error Code Description Recommended Action

Diagnostic Tools 3-27

802-xx Video memory test failed.

824-xx Monochrome video text mode test

failed.

1100 – 1199, Serial Test Error Codes

The 1100 series of Diagnostic error codes identifies failures with serial/parallel interface board or system board functions.

Error Code Description Recommended Action

1101-xx Serial port test failed.

1109-xx Clock register test failed.

1. Replace monitor and retest.

2. Replace the Advanced VGA board and retest.

3. Replace monochrome board and retest.

4. Replace the system board and retest.

Table 3-10

Serial Test Error Codes

1. Check the switch settings on the Serial/Parallel Interface board (if applicable) and retest.

2. Replace the Serial/Parallel Interface board (if applicable) and retest.

3. Replace the system board and retest.

For use with Pentium II and Pentium III Xeon processor-based servers only

3-28 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

1200 – 1299, Modem Communications Test Error Codes

The 1200 series of Diagnostic error codes identifies failures with the modem.

Table 3-11

Modem Communications Test Error Codes

Error Code Description Recommended Action

1201-xx Modem internal loopback test

failed. 1202-xx Modem time-out test failed. 1203-xx Modem external termination test

failed. 1204-xx Modem auto originate test failed. 1206-xx Dial multi-frequency tone test

failed. 1210-xx Modem direct connect test failed.

1. Refer to the modem documentation for correct setup procedures and retest.

2. Check the modem line and retest.

3. Replace the modem and retest.

For use with Pentium II and Pentium III Xeon processor-based servers only

1700 – 1799, Hard Drive Test Error Codes

The 1700 series of Diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for Array Diagnostic Utility (ADU).

Hard Drive Test Error Codes

Error Code Description Recommended Action

Diagnostic Tools 3-29

Table 3-12

1700-xx Hard drive ID drive types test

failed.

1701-xx Hard drive format test failed.

1702-xx Hard drive read test failed.

1703-xx Hard drive write/read/compare

test failed.

1704-xx Hard drive random seek test

failed.

1705-xx Hard drive controller test failed.

1708-xx Hard drive format bad track test

failed.

1709-xx Hard drive reset controller test

failed.

1710-xx Hard drive park head test failed.

1715-xx Hard drive head select test failed.

1716-xx Hard drive conditional format test

failed.

1717-xx Hard drive ECC* test failed.

1719-xx Hard drive power mode test failed.

1736-xx Drive Monitoring failed.

1. Run the System Configuration Utility and verify the drive type.

2. Replace the hard drive signal and power cables and retest.

3. Replace the hard drive controller and retest.

4. Replace the hard drive and retest.

5. Replace the system board and retest.

1799-xx Invalid hard drive type failed.

Note: * Error Checking and Correcting

For use with Pentium II and Pentium III Xeon processor-based servers only

3-30 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

1900 – 1999, Tape Drive Test Error Codes

The 1900 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cabling, adapter boards, or the system board assembly.

Table 3-13

Tape Drive Test Error Codes

Error Code Description Recommended Action

1900-xx Tape ID failed. 1901-xx Tape servo write failed. 1902-xx Tape format failed. 1903-xx Tape drive sensor test failed. 1904-xx Tape BOT/EOT test failed. 1905-xx Tape read test failed. 1906-xx Tape write/read/compare test failed.

2400 – 2499, Advanced VGA Board Test Error Codes

The 2400 series of Diagnostic error codes identifies failures with video boards, monitors, or the system board assembly.

Table 3-14

Advanced VGA Board Test Error Codes

Error Code Description Recommended Action

2402-xx Video memory test failed.

2403-xx Video attribute test failed.

2404-xx Video character set test failed.

2405-xx Video 80 x 25 mode 9 x 14

character cell test failed.

2406-xx Video 80 x 25 mode 8 x 8

character cell test failed.

2407-xx Video 40 x 25 mode test failed.

1. Replace the tape cartridge and retest.

2. Check and/or replace the signal cable and retest.

3. Check the switch settings on the adapter board (if applicable).

4. Replace the tape adapter board (if applicable) and retest.

5. Replace the tape drive and retest.

6. Replace the system board and retest.

1. Run the System Configuration Utility.

2. Replace the monitor and retest.

3. Replace the Advanced VGA board or other video board and retest.

4. Replace the system board and retest.

2408-xx Video 320 x 320 mode color set 0

test failed.

2409-xx Video 320 x 320 mode color set 1

test failed.

For use with Pentium II and Pentium III Xeon processor-based servers only

continued

Diagnostic Tools 3-31

Table 3-14 Advanced VGA Board Test Error Codes

Error Code Description Recommended Action

continued

2410-xx Video 640 x 200 mode test failed.

2411-xx Video screen memory page test

failed.

2412-xx Video gray scale test failed.

2414-xx Video white screen test failed.

2416-xx Video noise pattern test failed.

2417-xx Lightpen text mode test failed, no

response.

2418-xx ECG/VGC memory test failed.

2419-xx ECG/VGC ROM checksum test

failed. 2420-xx ECG/VGC attribute test failed. 2421-xx ECG/VGC 640 x 200 graphics

mode test failed. 2422-xx ECG/VGC 640 x 350 16-color set

test failed. 2423-xx ECG/VGC 640 x 350 64-color test

failed. 2424-xx ECG/VGC monochrome text mode

test failed. 2425-xx ECG/VGC monochrome graphics

mode test failed. 2431-xx 640 x 480 graphics test failure. 2432-xx 320 x 200 graphics (256-color

mode) test failure. 2448-xx Advanced VGA Controller test

failed. 2451-xx 132-column Advanced VGA test

failed. 2456-xx Advanced VGA 256-Color test

failed.

1. Run the System Configuration Utility.

2. Replace the monitor and retest.

3. Replace the Advanced VGA board or other video board and retest.

4. Replace the system board and retest.

2458-xx Advanced VGA Bit BLT Test. 2468-xx Advanced VGA DAC Test. 2477-xx Advanced VGA Data Path Test. 2480-xx Advanced VGA DAC Test.

For use with Pentium II and Pentium III Xeon processor-based servers only

1. Run Setup.

2. Replace the system board and retest.

3-32 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

6000 – 6099, Compaq Network Interface Controller Boards Test Error Codes

The 6000 series of Diagnostic error codes identifies failures with 32-bit DualSpeed NetFlex-2/Token Ring Controllers.

Table 3-15

Compaq Network Interface Boards

Test Error Codes

Error Code Description Recommended Action

6000-xx Network card ID failed. 6001-xx Network card setup failed. 6002-xx Network card transmit failed. 6014-xx Network card configuration failed. 6016-xx Network card reset failed. 6028-xx Network card internal failed. 6029-xx Network card external failed. 6089-xx Network card open failed. 6090-xx Network card initialization failed. 6091-xx Network card internal loopback failed. 6092-xx Network card external loopback failed.

1. Check the controller installation in the EISA slot.

2. Check the interrupt type and number setting.

3. Check the media connection at the controller and Multistation Access Unit (MAU).

4. Check the media speed (4/16 ) and type Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings.

5. Check the MAU, cabling, or other network components.

6. Replace the controller.

For use with Pentium II and Pentium III Xeon processor-based servers only

6500 – 6599, SCSI Hard drive Test Error Codes

The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for Array Diagnostic Utility (ADU).

Table 3-16

SCSI Hard Drive Test Error Codes

Error Code Description Recommended Action

Diagnostic Tools 3-33

6500-xx SCSI Disk ID drive types test failed. 6502-xx SCSI Disk Unconditional Format test

failed. 6505-xx SCSI Disk Read Test Failed. 6506-xx SCSI Disk SA/Media test failed. 6509-xx SCSI Disk Erase tape test failed. 6523-xx SCSI Disk Random Read test failed. 6528-xx Media load/unload test failed.

1. Run the System Configuration Utility and

2. Run the System Configuration Utility and

3. Replace the SCSI disk drive signal and

4. Replace the SCSI controller and retest.

5. Replace the SCSI disk drive and retest.

6. Replace the system board and retest.

6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes

The 6600 series of diagnostic error codes identifies failures with the CD-ROM cabling, CD-ROM drives, adapter boards, or the system board assembly.

Table 3-17

SCSI/IDE CD-ROM Drive Test Error Codes

Error Code Description Recommended Action

6600-xx CD-ROM ID failed. 6605-xx CD-ROM Read failed.

1. Replace the CD-ROM media and retest.

2. Check and/or replace the signal cable and

3. Check the switch settings on the adapter

4. Replace the SCSI controller (if applicable)

5. Replace the CD-ROM drive and retest.

6. Replace the system board and retest.

verify the drive type.

power cables and retest.

retest.

board (if applicable).

and retest.

For use with Pentium II and Pentium III Xeon processor-based servers only

3-34 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

6700 – 6799, SCSI Tape Drive Test Error Codes

The 6700 series of Diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cabling, adapter boards, or the system board assembly.

Table 3-18

SCSI Tape Drive Test Error Codes

Error Code Description Recommended Action

6700-xx SCSI Tape ID drive types test failed. 6706-xx SCSI Disk SA/Media test failed. 6709-xx SCSI Disk Erase tape test failed. 6728-xx Media load/unload test failed.

1. Run the System Configuration Utility and

2. Replace the SCSI Tape drive signal and

3. Replace the SCSI controller and retest.

4. Replace the SCSI Tape drive and retest.

5. Replace the system board and retest.

7000 – 7099, Server Manager/R Board Test Error Codes

The 7000 series of Diagnostic error codes identifies failures with the Server Manager/R board.

Table 3-19

Server Manager/R Board Test Error Codes

Error Code Description Recommended Action

7000-11 Processor (80186 Timer). 7000-12 Processor (80186 Registers). 7000-13 Processor (Watch Dog Timer). 7000-14 Processor (8570 RAM). 7000-15 Processor (8570 RTC). 7000-21 Memory. 7000-22 Memory Write/Read. 7000-23 Memory Address. 7000-24 Memory Refresh Alert. 7000-25 Memory Increment.

Replace the Server Manager/R board and retest.

verify the drive type.

power cables and retest.

continued

For use with Pentium II and Pentium III Xeon processor-based servers only

Table 3-19 Server Manager/R Board Test Error Codes

Error Code Description Recommended Action

continued

Diagnostic Tools 3-35

7000-26 Memory Random Data. 7000-27 Memory Disturb Address. 7000-28 Memory HBM. 7000-33 HBM IO. 7000-34 HBM BMIC. 7000-35 HBM Video. 7000-41 ser_int. 7000-42 ser_int. 7000-43 ser_ext. 7000-44 ser_ext. 7000-45 ser_ext_int. 7000-46 ser_ext_int.

7000-51 mdm_int. 7000-52 mdm_int. 7000-53 mdm_ext. 7000-54 mdm_ext. 7000-55 mdm_ext_int. 7000-56 mdm_ext_int. 7000-57 mdm\c\analog.

Replace the Server Manager/R board and retest.

Replace the Server Manager/R board Enhanced 2400-Baud Integrated Modem and retest.

7000-61 Voice/DTMF Internal Loopback. 7000-62 Voice/DTMF Internal Loopback.

7000-78 Host ADC Measurements. 7000-79 Battery.

Replace the Server Manager/R board Voice ROM.

Replace the Server Manager/R board battery.

8600 – 8699, Pointing Device Interface Test Error Codes

The 8600 Diagnostic error codes identifies failures with the pointing device (mouse, trackball, and so on) or the system board assembly.

Table 3-20

Pointing Device Interface Test Error Codes

Error Code Description Recommended Action

8601-xx Pointing Device Interface test failed. 1. Replace with a working pointing device and

2. Replace the system board and retest.

retest.

For use with Pentium II and Pentium III Xeon processor-based servers only

3-36 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Array Diagnostic Utility (ADU)

Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on all Compaq servers that support Compaq array controllers, and are running SmartStart 4.10 or later. The two main functions of ADU are to collect all possible information about array controllers in the system and to generate a list of detected problems. The error messages and codes listed include all codes generated by Compaq products. The system generates only codes applicable to the configuration and options in the server.

ADU works by issuing multiple commands to the array controllers to determine if a problem exists. This data can then be saved to a file. In severe situations, this file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate problem resolution immediately.

NOTE: ADU does not write to the drives, destroy data, or change or remove configuration information.

Starting ADU

1. Insert the SmartStart CD into the CD-ROM drive.

2. Reboot the system from the SmartStart CD.

3. Select Array Diagnostic Utility (ADU) from the System Utilities menu.

A “Please Wait” panel displays, indicating that ADU is identifying the system parameters.

ADU gathers information from all of the array controllers in the system.

The time it takes to gather this information depends on the size of the system.

CAUTION: Do not cycle the power during this process. ADU must perform low-level operations that, if interrupted, could cause the controller to revert to a previous level of firmware if the firmware was soft-upgraded.

4. When the information gathering process is complete, ADU displays the main screen or a panel indicating any problems detected.

5. To generate an ADU report, select File then Save Data from the command menu.

For use with Pentium II and Pentium III Xeon processor-based servers only

Table 3-21

ADU Diagnostic Messages

Message Description Recommended Action

Diagnostic Tools 3-37

Accelerator board not detected

Accelerator error log

Accelerator parity read errors: n

Accelerator parity write errors: n

Accelerator status: Cache was automatically configured during last controller reset.

Array controller did not detect a configured array accelerator board.

List of the last 32 parity errors on transfers to or from memory on the array accelerator board. Displays starting memory address, transfer count, and operation (read and write).

Number of times that read memory parity errors were detected during transfers from memory on array accelerator board.

Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board.

This can occur when cache board is replaced with one of a different size.

Install the array accelerator board on the array controller. If an array accelerator board is installed, check for proper seating on the array controller board.

If there are many parity errors, you may need to replace the array accelerator board.

Normal operations should continue.

Accelerator status: Data in the cache was lost due to some reason other than the battery being discharged

Accelerator status: Dirty data detected has reached limit. Cache still enabled, but writes no longer being posted

Accelerator status: Dirty data detected. Unable to write dirty data to drives

Data in the cache was lost, but not because of the battery being discharged.

The number of cache lines containing dirty data that cannot be flushed (written) to the drives has reached a preset limit. The cache is still enabled, but writes are no longer being posted. This problem usually occurs when there is a problem with the drive(s).

At least one cache line contains dirty data that the controller has been unable to flush (write) to the drives. This problem usually occurs when there is a problem with the drive(s).

Check to be sure that the array accelerator is properly seated. If the error continues, you may need to replace the array accelerator.

Resolve problem with drive(s). The controller will be able to write dirty data to drives and then posted write operations will be restored.

Resolve the problem with drive(s), and then controller will then be able to write dirty data to drives.

continued

For use with Pentium II and Pentium III Xeon processor-based servers only

3-38 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 3-21 ADU Diagnostic Messages

Message Description Recommended Action

continued

Accelerator status: Excessive ECC errors detected in at least one cache line. As a result, at least on cache line is no longer in use

Accelerator status: Obsolete data detected

Accelerator status: Obsolete data was discarded

Accelerator status: Obsolete data was flushed (written) to drives

Accelerator status: Permanently disabled

At least one line in the cache is no longer in use due to excessive ECC errors detected during use of the memory associated with that cache line.

During reset initialization obsolete data was found in cache. This was due to drives being moved and written to by another controller.

During reset initialization obsolete data was found in cache and was discarded (not written to drives).

During reset initialization obsolete data was found in cache. Obsolete data was written to the drives, but newer data may have been overwritten.

Array accelerator board has been permanently disabled. It remains disabled until it is reinitialized using the Array Configuration Utility (ACU).

Replacement of the cache should be considered. If cache replacement is not done, remaining cache lines should continue to operate properly.

Normal operations should continue. The controller will either write data to drives or discard data completely.

Normal operations should continue.

If newer data was overwritten, you may need to restore newer data; otherwise, normal operations should continue.

Check the Disable Code field. Run Array Configuration Utility (ACU) to reinitialize the array accelerator board.

Accelerator status: Possible data loss in cache

Accelerator status: Temporarily disabled

Accelerator status: Unrecognized status

Accelerator status: Valid data found at reset

Accelerator status: Warranty alert

Possible data loss detected during power-up due to all batteries being below sufficient voltage level and no presence of identification signatures on the array accelerator board.

Array accelerator board has been temporarily disabled.

A status returned from the array accelerator board that ADU does not recognize.

Valid data was found in posted write memory at reinitialization. Data will be flushed to disk.

Catastrophic problem with array accelerator board. Refer to other messages on Diagnostics screen for exact meaning of this message.

There is no way to determine if dirty or bad data was in the cache and is now lost.

Check the Disable Code field.

Obtain the latest version of ADU.

Not an error or data loss condition. No action needs to be taken.

Replace the array accelerator board.

continued

For use with Pentium II and Pentium III Xeon processor-based servers only

Table 3-21 ADU Diagnostic Messages

Message Description Recommended Action

continued

Diagnostic Tools 3-39

Adapter/NVRAM ID mismatch

Array accelerator battery pack X not fully charged

Array accelerator battery pack X below reference voltage (recharging)

Board in use by expand operation

Board not attached

Configuration signature is zero

Configuration signature mismatch

EISA nonvolatile RAM has an ID for a different controller from the one physically present in the slot.

Battery is not fully charged. If 75% of batteries present are fully charged,

Battery pack on array accelerator is below required voltage levels.

Array accelerator memory is in use by Expand operation.

Array controller configured for use with array accelerator board, but one is not attached.

ADU detected that nonvolatile RAM contains a configuration signature that is zero. Old versions of the System Configuration Utility could cause this.

Array accelerator board configured for a different array controller board. Configuration signature on array accelerator board does not match the one stored on the array controller board.

Run the System Configuration Utility.

array accelerator is fully operational. If less than 75% of batteries are fully charged, allow 36 hours to recharge them.

Allow enough time for batteries to recharge (36 hours). If batteries have not recharged after 36 hours, replace the array accelerator board.

Operate system without array accelerator board until expand operation completes.

Attach array accelerator board to array controller.

Run the latest version of System Configuration Utility to configure the controller and nonvolatile RAM.

To recognize the array accelerator board, run the Array Configuration Utility.

Controller communication failure occurred

Controller detected. NVRAM configuration not present

Controller firmware needs upgrading

Controller is located in special “video” slot

Controller communication failure occurred.

EISA nonvolatile RAM does not contain a configuration for this controller.

Controller firmware is below the latest recommended version.

Controller is installed in slot for special video control signals. If controller is used in this slot, LED indicators on front panel may not function properly.

For use with Pentium II and Pentium III Xeon processor-based servers only

ADU was unable to successfully issue commands to the controller in this slot.

Run the System Configuration Utility to configure the nonvolatile RAM.

Run Options ROMPaq to upgrade the controller to the latest firmware revision.

Install the controller in a different slot and run the System Configuration Utility to configure the controller and nonvolatile RAM. Then run the Array Configuration Utility to configure controller.

continued

3-40 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 3-21 ADU Diagnostic Messages

Message Description Recommended Action

continued

Controller is not configured

Controller reported POST error. Error Code: x

Controller restarted with a signature of zero

Disable command issued

Drive (bay) X firmware needs upgrading

Controller is not configured. If controller was previously configured and you change drive locations, there may be a problem with placement of the drives. ADU examines each physical drive and looks for drives that have been moved to a different drive bay.

The controller returned an error from its internal Power-On Self Tests.

ADU did not find a valid configuration signature to use to get the data. Nonvolatile RAM may not be present (unconfigured) or the signature present in nonvolatile RAM may not match the signature on the controller.

Posted-writes have been disabled by the issuing of the Accelerator Disable command. This occurred because of an operating system device driver.

Firmware on this physical drive is below the latest recommended version.

Look for messages indicating which drives have been moved. If none appear and drive swapping did not occur, run the Array Configuration Utility to configure the controller and the System Configuration Utility to configure nonvolatile RAM. Do not run either Utility if you believe drive swapping has occurred.

Replace the controller.

Run the System Configuration Utility to configure the controller and nonvolatile RAM.

Restart the system. Run the Array Configuration Utility to reinitialize the array accelerator board.

Run the Options ROMPaq Utility to upgrade the drive firmware to the latest revision.

Drive (bay) X has insufficient capacity for its configuration

Drive (bay) X has invalid M&P stamp

Drive (bay) X has loose cable

Drive (bay) X is a replacement drive

Drive has insufficient capacity to be used in this logical drive configuration.

Physical drive has invalid monitor and performance data.

The array controller could not communicate with this drive at power-up. This drive has not previously failed.

This drive has been replaced. This message displays if a drive is replaced in a fault tolerant logical volume.

Replace this drive with a larger capacity drive.

Run the System Configuration Utility to properly initialize this drive.

Check all cable connections first. The cables could be bad, loose, or disconnected. Turn on the system and attempt to reconnect signal/power cable to the drive. If this does not work, replace the cable. If that does not work, the drive may need to be replaced.

If the replacement was intentional, allow the drive to rebuild.

continued

For use with Pentium II and Pentium III Xeon processor-based servers only

Table 3-21 ADU Diagnostic Messages

Message Description Recommended Action

continued

Diagnostic Tools 3-41

Drive (bay) X is a replacement drive marked OK

Drive (bay) X is failed

Drive (bay) X is undergoing drive recovery

Drive (bay) X needs replacing

Drive (bay) X upload code not readable

Drive (bay) X was inadvertently replaced

Drive Monitoring features are unobtainable

This drive has been replaced and marked OK by the firmware. This may occur if a drive has an intermittent failure (for example, if a drive has previously failed, then when ADU is run, the drive starts working again).

The indicated physical drive has failed.

This drive is being rebuilt from the corresponding mirror or parity data.

The 210-megabyte hard drive has firmware version 2.30 or 2.31.

An error occurred while ADU was trying to read the upload code information from this drive.

The physical drive was incorrectly replaced after another drive failed.

ADU unable to get monitor and performance data due to fatal command problem such as drive time-out, or unable to get data due to these features not supported on the controller.

Replace the drive.

Normal operations should occur.

Replace the drive.

If there were multiple errors, this drive may need to be replaced.

Replace the drive that was incorrectly replaced and replace the original drive that failed. Do not run the System Configuration Utility and try to reconfigure; data will be lost.

Check for other errors (time-outs, and so on). If no other errors occur, upgrade the firmware to a version that supports monitor and performance, if desired.

Drive Monitoring is NOT enabled for SCSI Port x Drive ID x

Drive time-out occurred on physical drive bay X

Drive X indicates position Y

Duplicate write memory error

The monitor and performance features have not been enabled on this drive.

ADU issued a command to a physical drive and the command was never acknowledged.

Message indicates physical drive, which appears to be scrambled or in a drive bay other than the one for which it was originally configured.

Data could not be written to the array accelerator board in duplicate due to the detection of parity errors. This is not a data loss situation.

For use with Pentium II and Pentium III Xeon processor-based servers only

Run the System Configuration Utility to initialize the monitor and performance features.

The drive or cable may be bad. Check the other error messages on the Diagnostics screen to determine resolution.

Examine the graphical drive representation on ADU to determine proper drive locations. Remove drive X and place it in drive position Y. Rearrange the drives according to the ADU instructions.

Replace the array accelerator board.

continued

3-42 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide

Table 3-21 ADU Diagnostic Messages

Message Description Recommended Action

continued

Error occurred reading RIS copy from SCSI Port x Drive ID x

FYI: Drive (bay) X is non-Compaq supplied

Identify controller data did not match with NVRAM

Identify logical drive data did not match with NVRAM

Insufficient adapter resources

An error occurred while ADU was trying to read the RIS from this drive.

The installed drive was not supplied by Compaq.

The identify controller data from the array controller did not match the information stored in nonvolatile RAM. This could occur if new, previously configured drives have been placed in a system that has also been previously configured. It could also occur if the firmware on the controller has been upgraded and the System Configuration Utility was not run.

The identify unit data from the array controller did not match with the information stored in nonvolatile RAM. This could occur if new, previously configured drives have been placed in a system that has also been previously configured.

The adapter does not have sufficient resources to perform operations to the array accelerator board. Drive rebuild may be occurring.

If there were multiple errors, this drive may need to be replaced.

If problems exist with this drive, replace it with a Compaq drive.

Check the identify controller data under the Inspect Utility. If the firmware version field is the only thing different between the controller and nonvolatile RAM data, this is not a problem. Otherwise, run the System Configuration Utility.

Run the System Configuration Utility to configure the controller and nonvolatile RAM.

Operate the system without the array accelerator board until the drive rebuild completes.

Less than 75% batteries at sufficient voltage

Less than 75% batteries at sufficient voltage. Battery pack X below reference voltage.

Logical drive X failed due to cache error

Operation of array accelerator board has been disabled due to less than 75% of battery packs being at sufficient voltage level.

Battery pack on array accelerator is below required voltage levels.

This logical drive failed due to a catastrophic cache error.

For use with Pentium II and Pentium III Xeon processor-based servers only

Allow sufficient time for batteries to recharge (36 hours). If batteries have not recharged after 36 hours, replace the array accelerator board.

Replace the array accelerator board and reconfigure using the Array Configuration Utility.

continued

HP Compaq ProLiant 5500, Compaq ProLiant 5500R Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Notice

Contents

About This Guide

Symbols in Text

Compaq Technician Notes

Where to Go for Additional Help

Integrated Management Display

Telephone Numbers

Mechanical Parts Exploded View (Tower Model)

System Components Exploded View (Tower Model)

Spare Part List

Electrostatic Discharge Information

Symbols in Equipment

Preparation Procedures

Rack Warnings

Server Warnings and Precautions

Caster Mounting Plate (Tower)

Front Bezel Door (Tower)

Fixed Front Bezel

Side Access Panel

Top Access Panel

U-Channel Access Panel

Fans

Media Storage

Drive Cage Assembly

Hot-Plug Hard Drives

Ultra2 Hard Drives

Wide Ultra Hard Drives

Removable Media

1.44-MB Diskette Drive

SCSI and CD-ROM Cable Connection Diagram

Integrated Management Display (IMD)

Power Switch with LED

Processor, Processor Power Module, and Terminator Board Locations

Processor Removal

Processor Power Module

Processor Terminator Modules

Peripheral Board

Memory

Memory Board

Dual Inline Memory Modules (DIMMs)

64-bit Dual Channel Wide Ultra2 SCSI Adapter

Network Interface Controller (NIC)

Hot-Plug Power Supply LED Indicators

Hot-Plug Power Supply Cover Plate

Power Backplane Board

System I/O Board with Tray

External Replacement Battery

Diagnostic Tools Utility Overview

Default Configuration

Default Configuration Messages

Inspect Utility

Running the Inspect Utility

Printing the Inspect Listing

Utilities Access

Running Compaq Utilities

Power-On Self-Test (POST)

POST Error Messages

Diagnostics Software

Steps for Diagnostics

100 – 199, Primary Processor Test Error Codes

200 – 299, Memory Test Error Codes

300 – 399, Keyboard Test Error Codes

400 – 499, Parallel Printer Test Error Codes

500 – 599, Video Display Unit Test Error Codes

600 – 699, Diskette Drive Test Error Codes

800 – 899, Monochrome Video Board Test Error Codes

1100 – 1199, Serial Test Error Codes

1200 – 1299, Modem Communications Test Error Codes

1700 – 1799, Hard Drive Test Error Codes

1900 – 1999, Tape Drive Test Error Codes

2400 – 2499, Advanced VGA Board Test Error Codes

6500 – 6599, SCSI Hard drive Test Error Codes

6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes

6700 – 6799, SCSI Tape Drive Test Error Codes

7000 – 7099, Server Manager/R Board Test Error Codes