HP Compaq ProLiant 5500, Compaq ProLiant 5500R Maintenance and Service Guide
ProLiant 5500 and 5500R
Maintenance and Service Guide
For use with Pentium II Xeon and Pentium III Xeon processor-based servers only
Second Edition (March 1999)
Part Number 328692-002
Spare Part Number 328704-002
Compaq Computer Corporation
Notice
The information in this publication is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR
EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE
OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ COMPUTER
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EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR
PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT.
This publication contains information protected by copyright. No part of this publication may be
photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.
© 1999 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
The software described in this guide is furnished under a license agreement or nondisclosure agreement.
The software may be used or copied only in accordance with the terms of the agreement.
Compaq, Deskpro, Fastart, Compaq Insight Manager, Systempro, Systempro/LT, ProLiant, ROMPaq,
QVision, SmartStart, NetFlex, QuickFind, PaqFax, ProSignia, registered United States Patent and
Trademark Office.
Neoserver, Netelligent, Systempro/XL, SoftPaq, QuickBlank, QuickLock are trademarks and/or service
marks of Compaq Computer Corporation.
Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Pentium is a registered trademark and Xeon is a trademark of Intel Corporation.
Other product names mentioned herein may be trademarks and/or registered trademarks of their respective
companies.
Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Maintenance and Service Guide
Second Edition (March 1999)
Part Number 328692-002
Spare Part Number 328704-002
Contents
About This Guide
Symbols in Text.........................................................................................................vii
Compaq Technician Notes .......................................................................................viii
Where to Go for Additional Help.............................................................................viii
Integrated Management Display .......................................................................viii
Telephone Numbers ............................................................................................ix
Chapter 1
Illustrated Parts Catalog
Mechanical Parts Exploded View (Tower Model)...................................................1-1
System Components Exploded View (Tower Model)..............................................1-3
Spare Part List ..........................................................................................................1-4
Chapter 2
Removal and Replacement Procedures
Electrostatic Discharge Information.........................................................................2-1
Symbols in Equipment .............................................................................................2-2
Preparation Procedures.............................................................................................2-3
Rack Warnings..................................................................................................2-4
Server Warnings and Precautions......................................................................2-5
Caster Mounting Plate (Tower)................................................................................2-6
Front Bezel Door (Tower)........................................................................................2-7
Fixed Front Bezel.....................................................................................................2-8
Side Access Panel.....................................................................................................2-9
Top Access Panel ...................................................................................................2-10
U-Channel Access Panel ........................................................................................2-11
Fans ........................................................................................................................2-12
Media Storage.........................................................................................................2-14
Drive Cage Assembly......................................................................................2-16
Hot-Plug Hard Drives......................................................................................2-17
Removable Media ...........................................................................................2-19
1.44-MB Diskette Drive..................................................................................2-20
SCSI and CD-ROM Cable Connection Diagram ...................................................2-21
Integrated Management Display (IMD) .................................................................2-23
Power Switch with LED.........................................................................................2-25
Processor, Processor Power Module, and Terminator Board Locations.................2-26
Processor Removal.................................................................................................2-27
Processor Power Module........................................................................................2-28
Processor Terminator Modules...............................................................................2-29
For use with Pentium II Xeon and Pentium III Xeon processor-based servers only
iv Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Removal and Replacement Procedures
continued
Peripheral Board.....................................................................................................2-30
Memory..................................................................................................................2-32
Memory Board ................................................................................................2-34
Dual Inline Memory Modules (DIMMs).........................................................2-35
64-bit Dual Channel Wide Ultra2 SCSI Adapter ...................................................2-36
Network Interface Controller (NIC).......................................................................2-37
Hot-Plug Power Supply LED Indicators................................................................2-38
Hot-Plug Power Supply Cover Plate ......................................................................2-40
Power Backplane Board .........................................................................................2-41
System I/O Board with Tray...................................................................................2-42
External Replacement Battery................................................................................2-43
Chapter 3
Diagnostic Tools
Diagnostic Tools Utility Overview...........................................................................3-2
Default Configuration...............................................................................................3-4
Default Configuration Messages.......................................................................3-4
Inspect Utility....................................................................................................3-4
Utilities Access.........................................................................................................3-5
Running Compaq Utilities.................................................................................3-5
Power-On Self-Test (POST).....................................................................................3-7
POST Error Messages.......................................................................................3-7
Diagnostics Software..............................................................................................3-21
Steps for Diagnostics.......................................................................................3-21
100 – 199, Primary Processor Test Error Codes .............................................3-22
200 – 299, Memory Test Error Codes.............................................................3-23
300 – 399, Keyboard Test Error Codes...........................................................3-24
400 – 499, Parallel Printer Test Error Codes...................................................3-24
500 – 599, Video Display Unit Test Error Codes............................................3-25
600 – 699, Diskette Drive Test Error Codes ...................................................3-26
800 – 899, Monochrome Video Board Test Error Codes................................3-27
1100 – 1199, Serial Test Error Codes .............................................................3-27
1200 – 1299, Modem Communications Test Error Codes..............................3-28
1700 – 1799, Hard Drive Test Error Codes.....................................................3-29
1900 – 1999, Tape Drive Test Error Codes.....................................................3-30
2400 – 2499, Advanced VGA Board Test Error Codes ..................................3-30
6000 – 6099, Compaq Network Interface Controller Boards
Test Error Codes..............................................................................................3-32
6500 – 6599, SCSI Hard drive Test Error Codes ............................................3-33
6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes............................3-33
6700 – 6799, SCSI Tape Drive Test Error Codes ...........................................3-34
7000 – 7099, Server Manager/R Board Test Error Codes...............................3-34
8600 – 8699, Pointing Device Interface Test Error Codes..............................3-35
Array Diagnostic Utility (ADU).............................................................................3-36
Starting ADU ..................................................................................................3-36
Integrated Management Log...................................................................................3-47
Multiple Ways of Viewing the Log.................................................................3-47
Event List ........................................................................................................3-49
Event Messages...............................................................................................3-49
For use with Pentium II Xeon and Pentium III Xeon processor-based servers only
Diagnostic Tools
continued
Rapid Error Recovery.............................................................................................3-51
Automatic Server Recovery-2.........................................................................3-51
Server Health Logs..........................................................................................3-61
ASR-2 Integrated Management Log Messages...............................................3-61
Storage Fault Recovery Tracking....................................................................3-64
Storage Automatic Reconstruction..................................................................3-64
Network Interface Fault Recovery Tracking...................................................3-64
Memory Fault Recovery Tracking ..................................................................3-64
Remote Service Features........................................................................................3-65
ROMPaq Error Recovery Options..........................................................................3-65
ROMPaq Disaster Recovery ...........................................................................3-66
Compaq Insight Manager.......................................................................................3-67
Features of Compaq Insight Management.......................................................3-67
Compaq Insight Management Software Architecture.....................................3-68
Chapter 4
Connectors, Switches, LEDs, and Jumpers
Ultra2 Backplane Board Connectors........................................................................4-2
Rear Connectors .......................................................................................................4-3
System I/O Board Components................................................................................4-4
System Board Core Frequency Switch.....................................................................4-5
Peripheral Board Components..................................................................................4-6
Peripheral Board Configuration Switches................................................................4-7
System Board Interlock LED Indicators ..................................................................4-8
About This Guide v
Chapter 5
Physical and Operating Specifications
System Unit..............................................................................................................5-2
Dual Inline Memory Modules (DIMMs)..................................................................5-3
1.44-MB Diskette Drive...........................................................................................5-3
24X or Greater IDE CD-ROM Drive .......................................................................5-4
Integrated Dual-Channel Wide Ultra SCSI Controller.............................................5-6
64-bit Dual Channel Wide Ultra2 SCSI Adapter .....................................................5-6
Smart Array 3200 Controller....................................................................................5-7
Compaq 10/100 TX PCI Intel UTP Controller (NIC) ..............................................5-8
Compaq 10/100 TX PCI UTP Controller (NIC).......................................................5-8
Non-Hot-Plug Ultra2 Hard Drives ...........................................................................5-9
Non-Hot-Plug Wide-Ultra Hard Drives .................................................................5-10
Hot Plug Ultra2 Hard Drives..................................................................................5-11
Hot-Plug Wide-Ultra Hard Drives..........................................................................5-12
Index
For use with Pentium II Xeon and Pentium III Xeon processor-based servers only
About This Guide
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference
when servicing ProLiant 5500 and 5500R Servers.
WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy
levels, only authorized service technicians should attempt to repair this equipment. Improper
repairs could create conditions that are hazardous.
WARNING: Any product or assembly marked with these symbols indicates that the
xx - xx kg
xx - xx lb
WARNING: To reduce the risk of personal injury from electrical shock, the installation of
options and servicing of this product must be performed by individuals who are knowledgeable
of the procedures, precautions, and hazards associated with equipment containing hazardous
energy circuits.
component exceeds the recommended weight for one individual to handle safely.
To reduce the risk of personal injury or damage to the equipment, observe local
Occupational Safety requirements and guidelines for heavy equipment handling.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings:
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
For use with Pentium II Xeon and Pentium III Xeon processor-based servers only
WARNING: Text set off in this manner indicates that failure to follow directions in the warning
could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
viii Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Compaq Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury from electric shock or damage to the
equipment:
■ If the system has multiple power supplies, disconnect power from the system by
unplugging all power cords from the power supplies.
■ Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
CAUTION: To properly ventilate your system, you must provide at least 12 inches (30.5 cm) of
clearance at the front and back of the computer.
CAUTION: The computer is designed to be electrically grounded. To ensure proper operation,
plug the AC power cord into a properly grounded AC outlet only.
Where to Go for Additional Help
In addition to this guide, the following information sources are available:
■ User Documentation
■ Compaq Service Quick Reference Guide
■ Service Training Guides
■ Compaq Service Advisories and Bulletins
■ Compaq QuickFind
■ Compaq Insight Manager
■ Compaq Download Facility: Call 1-281-518-1418
Integrated Management Display
Some Compaq server models include a Compaq Integrated Management Display (IMD), an
integrated, 16x4 character display mounted on the front of the server. This display provides
easy-to-use menu-driven access to server information, including model number, LCD firmware
revision, and POST operations.
For use with Pentium II Xeon and Pentium III Xeon processor-based servers only
Telephone Numbers
For the name of your nearest Compaq Authorized Reseller:
■ In the United States, call 1-800-345-1518
■ In Canada, call 1-800-263-5868
For Compaq technical support:
■ In the United States and Canada, call 1-800-386-2172
■ For Compaq technical support phone numbers outside the United States and Canada, visit
the Compaq website at:
http://www.compaq.com
About This Guide ix
For use with Pentium II Xeon and Pentium III Xeon processor-based servers only
Illustrated Parts Catalog
Mechanical Parts Exploded View (Tower Model)
This chapter provides the illustrated parts breakdown and a spare parts list for Compaq
ProLiant 5500 and 5500R Servers. See Table 1-1 for the names of referenced spare parts.
Chapter 1
For use with Pentium II and Pentium III Xeon processor-based servers only
1-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
6a
6c
6b
27b
1
27a
31
5
3
7b
4
Figure 1-1. Exploded view, Compaq ProLiant 5500 and 5500R Server mechanical parts
32
2
For use with Pentium II and Pentium III Xeon processor-based servers only
System Components Exploded View (Tower Model)
Illustrated Parts Catalog 1-3
20
22
18
21
14
19
11
24
9
1
23
26
15a
40
10
13
8
25
7a
Figure 1-2. Exploded view, Compaq ProLiant 5500 and 5500R Server system components
For use with Pentium II and Pentium III Xeon processor-based servers only
1-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Spare Part List
Table 1-1
Spare Part List - Compaq ProLiant 5500 and 5500R Servers
Ref. Description Spare Part Number
CHASSIS
1 Chassis 328698-001
2 Front Door Bezel 298360-001
3 Rack-Mount Bezel with Handle (Rack Model Only) 304431-001
4 Fixed Front Bezel 298361-001
5 Caster Mounting Plate with Casters (Tower Model Only) 330485-001
6 Panel Kit
a) Side Access Panel
b) U-Channel Access Panel
c) Top Access Panel
ASSEMBLIES
7a Drive Cage with Ultra2 SCSI Backplane Board 328695-001
7b Drive Cage with Wide Ultra SCSI Backplane Board 328696-001
8 Fan Assembly 326873-001
9 Integrated Management Display (IMD) with Cable (Std. in Rack Model) 271930-001
10 Power Switch and Cable 328710-001
SYSTEM COMPONENTS
11 Hot-Plug Power Supply, 750W 169286-002
12 64-bit Dual Channel Wide Ultra2 SCSI Adapter 348759-001*
BOARDS
13 Power Backplane Board 306571-001
14 Peripheral Board 328702-001
15a Compaq 10/100 TX PCI Intel UTP Controller 317606-001
15b Compaq 10/100 TX PCI UTP Controller 169849-001*
328697-001
16 400 MHz/100 (1 MB) Processor with Heat Sink 386980-001*
17 450 MHz/100 (1 MB) Processor with Heat Sink 387093-001*
18 500 MHz/100 (1 MB) Processor with Heat Sink 328700-001
For use with Pentium II and Pentium III Xeon processor-based servers only
continued
Illustrated Parts Catalog 1-5
Table 1-1
Spare Part List - Compaq ProLiant 5500 and 5500R Servers
Ref. Description Spare Part Number
19 Memory Module, 64-MB, 50ns or 60ns, EDO 281858-001
20 Memory Board 328703-001
21 Processor Power Module 328701-001
22 Processor Terminator Board 329271-001
23 System I/O Board with Tray 328699-001
continued
MEDIA STORAGE DEVICES
24 1.44-MB Diskette Drive 160788-201
25 24X or greater IDE CD-ROM Drive 328369-001
MISCELLANEOUS
26 4.5V Replacement Battery 160274-001
27 Miscellaneous Plastics Kit
a) Front Processor Guide
b) Rear Processor Guide
c) Single Board Guide *
d) Common Board Guide *
28 Miscellaneous Slot Cover Kit 271918-001 *
29 Miscellaneous Power Cable Kit
a) Power Logic Cable Assembly
b) LCD Backplane Adapter Cable Assembly
c) 14-Inch Diskette Power Cable Assembly
d) 12-Position Power Cable Assembly
30 Miscellaneous Signal Cable Kit
a) Diskette Drive Cable
b) 68-Position, 46-Inch Cable Assembly
c) Hard Drive Data and 7-Inch CD-ROM Cable Assembly
d) 12-Position Power Cable Assembly
e) Wide SCSI Signal Cable with Terminator
31 Removable Media Blank Bezel 306567-001
330645-001
328708-001 *
328709-001*
32 Hot-Plug Hard Drive Blank 1.6-Inch 189987-001
33 Hot-Plug Hard Drive Blank 1.3-Inch 296200-001 *
34 Hot-Plug Hard Drive Blank 1.0-Inch 122759-001 *
35 Rack Conversion Kit 304429-001 *
36 Return Kit 328706-001 *
37 Carton and Buns (International) 328706-002 *
38 Maintenance and Service Guide 328704-001 *
39 Illustrated Parts Map 328705-001 *
For use with Pentium II and Pentium III Xeon processor-based servers only
continued
1-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Table 1-1
Spare Part List - Compaq ProLiant 5500 and 5500R Servers
Ref. Description Spare Part Number
OPTIONS
40 64-bit Dual Channel Wide Ultra2 SCSI Adapter 348759-001
41 Smart Array 3200 Controller 340855-001*
42 Keyboard (Tower Model Only) 160648-XXX *
43 Drive Cage with Duplex SCSI Backplane Board 328696-001 *
44 4.3-GB Hot-Plug Wide-Ultra SCSI-3, 10,000 rpm Hard Drive 336380-001 *
45 9.1-GB Hot-Plug Wide-Ultra SCSI-3, 10,000 rpm Hard Drive 336381-001 *
46 9.1-GB Hot-Plug Wide-Ultra SCSI-3 Hard Drive 313715-001 *
47 18.2-GB Hot-Plug Wide-Ultra SCSI-3 Hard Drive 336382-001 *
48 18.2-GB Hot-Plug Wide-Ultra SCSI-3, 10,000 rpm Hard Drive 336382-001 *
49 Memory Module, 32-MB, 50ns, EDO 281857-001 *
50 Memory Module, 128-MB, 50ns, EDO 281859-001 *
51 Memory Module, 256-MB, 50ns, EDO 281860-001 *
continued
* Not Shown
For use with Pentium II and Pentium III Xeon processor-based servers only
Chapter 2
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for
Compaq ProLiant 5500 and 5500R Servers. After completing all necessary removal and
replacement procedures, run the diagnostics program to verify that all components operate
properly.
To service Compaq ProLiant 5500 and 5500R Servers, the following items are recommended:
■ Torx T-15 screwdriver
■ Phillips screwdriver
■ From the Compaq SmartStart and Support Software CD:
!"System configuration utility software
!"Drive Array Advanced Diagnostics software
!"Diagnostics software
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage, observe the following precautions:
■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.
■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
■ Cover servers or work area with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids
and foam packing.
■ Make sure you are properly grounded when touching a static-sensitive component or
assembly.
■ Avoid touching pins, leads, or circuitry.
■ Always place drives PCB (Printed Circuit Board) assembly side down.
■ Use conductive field service tools.
For use with Pentium II and Pentium III Xeon processor-based servers only
2-2 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Symbols in Equipment
WARNING: Any surface or area of the equipment marked with these symbols
indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists. To reduce risk of injury from a hot
component, allow the surface to cool before touching.
WARNING: Any surface or area of the equipment marked with these symbols
indicates the presence of electrical shock hazards. The enclosed area contains
no operator serviceable parts. To reduce the risk of injury from electrical shock
hazards, do not open this enclosure.
WARNING: Any RJ-45 receptacle marked with these symbols indicates a
Network Interface Connection. To reduce the risk of electrical shock, fire, or
damage to the equipment, do not plug telephone or telecommunications
connectors into this receptacle.
CLASS 1 LASER PRODUCT
WARNING: This label or its equivalent is located on the surface of your CD-ROM
drive. This label indicates that the product is classified as a CLASS 1 LASER
PRODUCT.
WARNING: Power supplies or systems marked with these symbols indicate the
equipment is supplied by multiple sources of power. To reduce the risk of injury
from electrical shock, remove all power cords to completely disconnect power
from the system.
For use with Pentium II and Pentium III Xeon processor-based servers only
Preparation Procedures
The access panels can be removed while the server is turned on without causing system
shutdown. Auxiliary power (+5V) will remain in the exposed areas.
WARNING: Compaq ProLiant 5500 and 5500R Servers are capable of producing energy levels
that are considered hazardous.
WARNING: To completely remove all power from the system, you must disconnect the power
cord from the server. In systems with multiple power supplies, you must disconnect all the
power cords to completely remove power from the system.
IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices such as hot-plug
power supplies.
Before beginning any of the removal and replacement procedures for non-hot-plug devices:
1. Power down the server.
2. Disconnect the AC power cord(s) from the AC outlet(s), then from the server.
3. Disconnect all external peripheral devices from the server.
Removal and Replacement Procedures 2-3
4. If the server is in a rack-mount configuration, you must remove the server from the rack
and place it on a sturdy table or workbench to perform some removal and replacement
procedures. Refer to the Compaq ProLiant 5500 and 5500R Setup and Installation Guide
for instructions.
WARNING: To reduce the risk of personal injury or property damage, you must take
precautions to provide for rack stability and safety. Heed all cautions and warnings throughout
the installation instructions that come with the server.
WARNING: To reduce the risk of personal injury, do not attempt to remove the server from the
rack by yourself. A minimum of two people are required to remove the server from the rack.
For use with Pentium II and Pentium III Xeon processor-based servers only
2-4 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
WARNING: To reduce the risk of electric shock or damage to the equipment:
■ Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
■ Install the power supply before connecting the power cord to the power supply.
■ Unplug the power cord before removing the power supply from the server.
■ If the system has multiple power supplies, disconnect power from the system by
unplugging all power cords from the power supplies.
CAUTION: Electrostatic discharge can damage electronic components. Be sure you are
properly grounded before beginning any installation procedure. Refer to the section titled
“Electrostatic Discharge” for more information.
Rack Warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
■ The leveling jacks are extended to the floor
■ The full weight of the rack rests on the leveling jacks
■ The stabilizers are attached to the rack and are fully extended if it is a single rack
installation
■ Multiple racks are coupled together in multiple-rack installations
■ No more than one component is extended at a time
■ The heaviest item is loaded first and at the bottom of the rack
■ The equipment is properly supported/braced when installing options and cards
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack.
For use with Pentium II and Pentium III Xeon processor-based servers only
Server Warnings and Precautions
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
WARNING: To reduce the risk of personal injury or damage to the equipment:
43 kg
95 lb
WARNING: To reduce the risk of electric shock or damage to the equipment:
■ Do not disable the power cord grounding plug. The grounding plug is an important safety
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
■ Disconnect power from the server by unplugging the power cord from either the electrical
WARNING: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
CAUTION: The ProLiant 5500 and 5500R server
cover on. Proper cooling will not be achieved if the system unit cover is removed.
■ Observe local Occupational Safety requirements and guidelines for heavy
equipment handling.
■ Obtain adequate assistance to lift and stabilize the product during installation or
removal.
■ Remove all pluggable power supplies and modules to reduce the weight of the
product.
■ The product will be unstable when not mated with the rails.
feature.
times.
outlet or the server.
Removal and Replacement Procedures 2-5
must always be operated with the system unit
For use with Pentium II and Pentium III Xeon processor-based servers only
2-6 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Caster Mounting Plate (Tower)
To remove the caster mounting plate:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Place the server on its side.
3. Remove the four T-15 screws securing the caster mounting plate to the server.
4. Pull the caster mounting plate assembly away from the server.
Figure 2-1. Removing the caster mounting plate
Reverse steps 1 through 4 to replace the caster mounting plate.
For use with Pentium II and Pentium III Xeon processor-based servers only
Front Bezel Door (Tower)
To remove the front bezel door:
1. Swing the front bezel door open approximately 45 degrees.
2. Lift the front bezel door up, then pull it away from the chassis.
Removal and Replacement Procedures 2-7
Figure 2-2. Removing the front bezel door
Reverse steps 1 and 2 to replace the front bezel door.
NOTE: Your server may appear different than the servers shown.
For use with Pentium II and Pentium III Xeon processor-based servers only
2-8 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Fixed Front Bezel
To remove the fixed front bezel:
1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.
2. Remove the front bezel door (tower model only).
3. Remove the seven T-15 screws securing the fixed front bezel to the chassis.
4. Pull the fixed front bezel away from the chassis.
Figure 2-3. Removing the fixed front bezel
Reverse steps 1 through 4 to replace the fixed front bezel.
For use with Pentium II and Pentium III Xeon processor-based servers only
Side Access Panel
The side access panel can be removed while the server is turned on without causing system
shutdown. Auxiliary power (+5V) will remain in the exposed areas.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
CAUTION: To reduce the risk of server shutdown and subsequent data loss or damage to the
equipment, use extreme care when running the Compaq ProLiant 5500 and 5500R with covers
or access panels removed. Access panels are an integral part of the cooling system and
removing them while the system is running may cause component stress or overheating.
To remove the side access panel:
1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.
2. Open the front bezel door (tower model only).
3. Using a Torx T-15 screwdriver, loosen then unscrew the two thumbscrews securing the
side access panel to the chassis.
4. Pull the side access panel back and away from the chassis.
Removal and Replacement Procedures 2-9
Figure 2-4. Removing the side access panel
Reverse steps 1 through 4 to replace the side access panel.
For use with Pentium II and Pentium III Xeon processor-based servers only
2-10 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Top Access Panel
The top access panel must be removed to access the I/O board. The access panel can be
removed while the server is turned on without causing system shutdown, but auxiliary power
(+5V) will remain in the exposed areas.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
CAUTION: To reduce the risk of server shutdown and subsequent data loss or damage to the
equipment, use extreme care when running the server with the covers or access panels
removed. Access panels are an integral part of the cooling system and removing them while
the system is running may cause component stress or overheating.
To remove the top access panel:
1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.
2. Open the front bezel door (tower model only).
3. Use a Torx T-15 screwdriver to loosen the thumbscrew securing the top access panel to
the front of the chassis.
4. Slide the top access panel back, then lift it from the chassis.
Figure 2-5. Removing the top access panel
Reverse steps 1 through 4 to replace the top access panel.
For use with Pentium II and Pentium III Xeon processor-based servers only
U-Channel Access Panel
To remove the U-channel access panel:
1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.
2. Remove the drive cage assembly. See "Drive Cage Assembly" later in this chapter.
3. Slide the U-channel access panel forward, then pull it away from the chassis.
Removal and Replacement Procedures 2-11
Figure 2-6. Removing the U-channel access panel
Reverse steps 1 through 3 to replace the U-channel access panel.
For use with Pentium II and Pentium III Xeon processor-based servers only
2-12 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Fans
Compaq ProLiant 5500 and 5500R Servers ship with at least two 120mm fans (in positions and
). The figure below illustrates the location of the front fans. Positions and provide fan
redundancy.
IMPORTANT: Redundant fans must be added in pairs. Positions and must be added together;
positions and must be added together.
4
Figure 2-7. Location of fans, front view (rack model)
3
2
1
For use with Pentium II and Pentium III Xeon processor-based servers only
Removal and Replacement Procedures 2-13
To remove a front fan:
1. Perform the preparation procedures. See "Preparation Procedures" earlier in this chapter.
2. Remove the side access panel. See "Side Access Panel" earlier in this chapter.
3. Disconnect the fan controller cable .
IMPORTANT: Fan cables and locations are numbered. Make sure each fan cable is connected to the
corresponding fan.
4. Push up the latch on the side of the fan .
5. Lift the fan straight out of the chassis .
1
3
2
Figure 2-8. Removing a front fan
Reverse steps 1 through 5 to replace a front fan.
For use with Pentium II and Pentium III Xeon processor-based servers only
2-14 Compaq ProLiant 5500 and 5500R Maintenance and Service Guide
Media Storage
Compaq ProLiant 5500 and 5500R Servers can house up to 14 media devices, including:
■ A preinstalled 3.5-inch 1.44-MB diskette drive
■ Two half-height drive bays (removable media area)
■ Preinstalled 24X or greater IDE CD-ROM drive
■ Hot-Plug SCSI Drive Cage: 10 Ultra2 drives
!"Simplex Mode: seven 1-inch drives or six 1.6-inch drives
!"Duplex Mode: eight 1-inch drives or six 1.6-inch drives (optional)
NOTE: Compaq ProLiant 5500 and 5500R Servers ship as tower or rack models. Figure 2-9 shows both
ProLiant models, and together with Table 2-1, shows the drive bay locations.
8 7
4
Figure 2-9. Server drive bay locations, rack, tower
NOTE: Wide Ultra drive cage is shown on rack view.
1
1
2
3
2
3
4
5
6
For use with Pentium II and Pentium III Xeon processor-based servers only
Drive Position Description
Removal and Replacement Procedures 2-15
Table 2-1
Drive Position Descriptions
➊
➋
➌
➍
➎
➏
3.5-inch x 1-inch device (1.44-MB standard diskette drive)
5.25-inch x 1.6-inch device (removable media area)
5.25-inch x 1.6-inch device (removable media area)
Standard 24X or greater IDE CD-ROM Drive
Drive Bay B: Five 1.0" Ultra2 hot-plug hard drives
Drive Bay A: Five 1.0" Ultra2 hot-plug hard drives
Drive Bay B: Three 1.6-inch or three 1-inch hot-plug Wide-Ultra hard drives
Drive Bay A: Three 1.6-inch or four 1-inch hot-plug Wide-Ultra hard drives
For use with Pentium II and Pentium III Xeon processor-based servers only
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