HP Compaq Presario S5100UK, Compaq Presario S5150UK, Compaq Presario S5200UK, Compaq Presario S5500UK, Compaq Presario S5600UK Warranty and Support Guide

Compaq Presario Desktop Products

Warranty and
Support Guide

✓ 1 Year Parts and Labour

Before contacting Compaq Customer Support Centre, it’s important to
have the following information handy. Please take a moment to write
down your product information for future reference.

Product Name: ___________________________________________________________________

Model Name: ____________________________________________________________________

Serial Number: ___________________________________________________________________

Purchase Date: ___________________________________________________________________

©

2003 Hewlett-Packard Development Company, L.P.

Microsoft, Windows, Windows XP are trademarks of Microsoft
Corporation in the U.S. and other countries/regions.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel
Corporation.

All other product names mentioned herein may be trademarks
of their respective companies.

HP shall not be liable for technical or editorial errors or
omissions contained herein. The information in this document is
provided “as is” without warranty of any kind and is subject to
change without notice. The warranties for HP products are set
forth in the express limited warranty statements accompanying
such products. Nothing herein should be construed as

constituting an additional warranty.

WARNING: Text set off in this manner
indicates that failure to follow directions could
result in damage to equipment, loss of
information, bodily harm, or loss of life.

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Contact Numbers

UNITED KINGDOM

Technical Support

www.compaq.co.uk/support/index.html

0870 010 4320 (U.K.)
When you hear the welcome message, press 9.

Or

1890 92 39 02 (Republic of Ireland)

For PCs bought from PC World, Currys, or Dixons, call
0870 901 3000.
For out-of-warranty products, call
0906-4700870 (60 p/mn).

Software Support

If you have questions about your software, contact or
visit your software vendor Web site at the appropriate
Web address below:

Arcsoft

Pinnacle

Veritas

Compaq Software License Terms

The following License Terms govern your use of the
accompanying Software unless you have a separate
signed agreement with Compaq.

License Grant

Compaq grants you a license to use one copy of the
Software. “Use” means storing, loading, installing,
executing or displaying the Software. You may use the
Software only on one computer or processor at any one
time. You may not modify the Software, or disable any
licensing or control features of the Software. If the
Software is licensed for “concurrent use,” you may not
allow more than the maximum number of authorised
users to Use the Software concurrently.

Ownership

The Software is owned and copyrighted by Compaq, its
subsidiaries or its third-party suppliers. Your license
confers no title to, or ownership in, the Software, and is
not a sale of any rights in the Software. Compaq’s third­party suppliers may protect their rights in the event of
any violation of these License Terms.

Copies and Adaptations

You may only make copies or adaptations of the
Software for archival purposes, or when copying or
adaptation is an essential step in the authorised Use of
the Software. You must reproduce all copyright notices
in the original Software on all copies or adaptations. You
may not copy the accompanying documentation, even in
part, without Compaq’s prior written consent. You may
not copy the Software or documentation onto any public
network.

No Disassembly or Decryption

You may not disassemble or decompile the Software
unless Compaq’s prior written consent is obtained. In
some jurisdictions, Compaq’s consent may not be
required for limited disassembly or decompilation. Upon
request, you will provide Compaq with reasonably
detailed information regarding any disassembly or
decompilation. You may not decrypt the Software unless
decryption is a necessary part of the operation of the
Software.

Transfer

Your license will automatically terminate upon any
transfer of the Software. Upon transfer, you must deliver
the Software, including any copies and related
documentation, to the transferee. The transferee must
accept these License Terms as a condition to the transfer.

Term ination

Compaq may terminate your license upon notice for
failure to comply with any of these License Terms. Upon
termination, you must immediately destroy the
Software, together with all copies, adaptations, and
merged portions in any form.

Export Requirements

You may not export or re-export the Software or any
copy or adaptation in violation of any applicable laws or
regulations.

http://www.arcsoft.com

http://www.pinnaclesys.com

http://www.veritas.com

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Restricted Rights

The Software and any accompanying documentation
have been developed entirely at private expense. They
are delivered and licensed as “commercial computer
software” as defined in DFARS 252.227-7013 (Oct 1988),
DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014
(Jun 1995), as a “commercial item” as defined in FAR

2.101(a), or as “Restricted computer software” as defined
in FAR 52.227-19 (Jun 1987) (or any equivalent agency
regulation or contract clause), whichever is applicable.
You have only those rights provided for such Software
and any accompanying documentation by the applicable
FAR or DFARS clause or the Compaq standard software
agreement for the product involved.

(Rev. 090502)

Compaq Limited Warranty
Statement

DURATION OF LIMITED WARRANTY: 1 year

Compaq warrants to you, the end-user customer, that
Compaq hardware, accessories, and supplies are free
from defects in materials and workmanship. This
warranty begins on the date of purchase and continues
for the period specified above.

Compaq warrants to you, the end-user customer, that
the software will not fail to execute its programming
instructions due to defects in material and workmanship
when properly installed and used. Compaq does not
warrant that software will operate in hardware and
software combinations selected by you, or meet
requirements specified by you.

Where a network interface card (NIC) has been factory
preinstalled by Compaq in the Compaq Presario,
Compaq warrants that the correct drivers are installed
and that the Compaq Presario will recognise the NIC.
However, Compaq’s warranty does NOT cover
connectivity issues, which are NOT supported.

Compaq products may contain remanufactured parts
equivalent to new in performance or may have been
subject to incidental use.

If Compaq receives notice of such defects during the
warranty period, Compaq will, at its option, either repair
or replace the affected products that prove to be
defective. In case of defective software, Compaq will
replace software media that does not execute its
programming instructions due to such defect.
Replacement parts or units will be either new or
equivalent to new in performance.

If Compaq is unable, within a reasonable time, to repair
or replace any product to a condition as warranted, you
will be entitled to a refund of the purchase price on a
pro-rated basis upon prompt return of the product.
Refunds within the first 3 months of ownership will
be refunded at 100% of purchase price. Refunds within
3–6 months of ownership will be refunded at 85% of
purchase price. Refunds within 6–9 months of ownership
will be refunded at 55% of purchase price. Refunds
within 9–12 months will be refunded at 35% of purchase
price.

Compaq’s limited warranty is valid in any
country/region or locality where Compaq has a support
presence for this product and where Compaq has
marketed this product. The level of warranty service you
receive may vary according to local standards. Compaq
will not alter form, fit, or function of the product to make
it operate in a country/region for which it was never
intended to function for legal or regulatory reasons.

Compaq does not warrant that the operation of the
products will be uninterrupted or error-free.

Compaq’s warranty does not apply to defects resulting
from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies
not supplied by Compaq, (c) unauthorised modification
or misuse, (d) operation outside of the published
environmental specifications for the product,
(e) improper site preparation, (f) unauthorised
maintenance or repair, or (g) abuse, negligence, accident,
loss or damage in transit.

TO THE EXTENT ALLOWED BY LOCAL LAW,
THE ABOVE WARRANTIES ARE YOUR SOLE
AND EXCLUSIVE REMEDIES, AND NO OTHER
WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.
TO THE EXTENT ALLOWED BY LOCAL LAW,
ANY IMPLIED WARRANTY OR CONDITION OF
SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTY SET
FORTH ABOVE. Some countries/regions, states, or
provinces do not allow limitations on the duration of an
implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that
vary from country/region to country/region, state to
state, or province to province.

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