HP Compaq Presario S5100UK, Compaq Presario S5150UK, Compaq Presario S5200UK, Compaq Presario S5500UK, Compaq Presario S5600UK Warranty and Support Guide

Compaq Presario Desktop Products

Warranty and
Support Guide

✓ 1 Year Parts and Labour

Before contacting Compaq Customer Support Centre, it’s important to
have the following information handy. Please take a moment to write
down your product information for future reference.

Product Name: ___________________________________________________________________

Model Name: ____________________________________________________________________

Serial Number: ___________________________________________________________________

Purchase Date: ___________________________________________________________________

©

2003 Hewlett-Packard Development Company, L.P.

Microsoft, Windows, Windows XP are trademarks of Microsoft
Corporation in the U.S. and other countries/regions.

Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel
Corporation.

All other product names mentioned herein may be trademarks
of their respective companies.

HP shall not be liable for technical or editorial errors or
omissions contained herein. The information in this document is
provided “as is” without warranty of any kind and is subject to
change without notice. The warranties for HP products are set
forth in the express limited warranty statements accompanying
such products. Nothing herein should be construed as

constituting an additional warranty.

WARNING: Text set off in this manner
indicates that failure to follow directions could
result in damage to equipment, loss of
information, bodily harm, or loss of life.

2

Contact Numbers

UNITED KINGDOM

Technical Support

www.compaq.co.uk/support/index.html

0870 010 4320 (U.K.)
When you hear the welcome message, press 9.

Or

1890 92 39 02 (Republic of Ireland)

For PCs bought from PC World, Currys, or Dixons, call
0870 901 3000.
For out-of-warranty products, call
0906-4700870 (60 p/mn).

Software Support

If you have questions about your software, contact or
visit your software vendor Web site at the appropriate
Web address below:

Arcsoft

Pinnacle

Veritas

Compaq Software License Terms

The following License Terms govern your use of the
accompanying Software unless you have a separate
signed agreement with Compaq.

License Grant

Compaq grants you a license to use one copy of the
Software. “Use” means storing, loading, installing,
executing or displaying the Software. You may use the
Software only on one computer or processor at any one
time. You may not modify the Software, or disable any
licensing or control features of the Software. If the
Software is licensed for “concurrent use,” you may not
allow more than the maximum number of authorised
users to Use the Software concurrently.

Ownership

The Software is owned and copyrighted by Compaq, its
subsidiaries or its third-party suppliers. Your license
confers no title to, or ownership in, the Software, and is
not a sale of any rights in the Software. Compaq’s third­party suppliers may protect their rights in the event of
any violation of these License Terms.

Copies and Adaptations

You may only make copies or adaptations of the
Software for archival purposes, or when copying or
adaptation is an essential step in the authorised Use of
the Software. You must reproduce all copyright notices
in the original Software on all copies or adaptations. You
may not copy the accompanying documentation, even in
part, without Compaq’s prior written consent. You may
not copy the Software or documentation onto any public
network.

No Disassembly or Decryption

You may not disassemble or decompile the Software
unless Compaq’s prior written consent is obtained. In
some jurisdictions, Compaq’s consent may not be
required for limited disassembly or decompilation. Upon
request, you will provide Compaq with reasonably
detailed information regarding any disassembly or
decompilation. You may not decrypt the Software unless
decryption is a necessary part of the operation of the
Software.

Transfer

Your license will automatically terminate upon any
transfer of the Software. Upon transfer, you must deliver
the Software, including any copies and related
documentation, to the transferee. The transferee must
accept these License Terms as a condition to the transfer.

Term ination

Compaq may terminate your license upon notice for
failure to comply with any of these License Terms. Upon
termination, you must immediately destroy the
Software, together with all copies, adaptations, and
merged portions in any form.

Export Requirements

You may not export or re-export the Software or any
copy or adaptation in violation of any applicable laws or
regulations.

http://www.arcsoft.com

http://www.pinnaclesys.com

http://www.veritas.com

3

Restricted Rights

The Software and any accompanying documentation
have been developed entirely at private expense. They
are delivered and licensed as “commercial computer
software” as defined in DFARS 252.227-7013 (Oct 1988),
DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014
(Jun 1995), as a “commercial item” as defined in FAR

2.101(a), or as “Restricted computer software” as defined
in FAR 52.227-19 (Jun 1987) (or any equivalent agency
regulation or contract clause), whichever is applicable.
You have only those rights provided for such Software
and any accompanying documentation by the applicable
FAR or DFARS clause or the Compaq standard software
agreement for the product involved.

(Rev. 090502)

Compaq Limited Warranty
Statement

DURATION OF LIMITED WARRANTY: 1 year

Compaq warrants to you, the end-user customer, that
Compaq hardware, accessories, and supplies are free
from defects in materials and workmanship. This
warranty begins on the date of purchase and continues
for the period specified above.

Compaq warrants to you, the end-user customer, that
the software will not fail to execute its programming
instructions due to defects in material and workmanship
when properly installed and used. Compaq does not
warrant that software will operate in hardware and
software combinations selected by you, or meet
requirements specified by you.

Where a network interface card (NIC) has been factory
preinstalled by Compaq in the Compaq Presario,
Compaq warrants that the correct drivers are installed
and that the Compaq Presario will recognise the NIC.
However, Compaq’s warranty does NOT cover
connectivity issues, which are NOT supported.

Compaq products may contain remanufactured parts
equivalent to new in performance or may have been
subject to incidental use.

If Compaq receives notice of such defects during the
warranty period, Compaq will, at its option, either repair
or replace the affected products that prove to be
defective. In case of defective software, Compaq will
replace software media that does not execute its
programming instructions due to such defect.
Replacement parts or units will be either new or
equivalent to new in performance.

If Compaq is unable, within a reasonable time, to repair
or replace any product to a condition as warranted, you
will be entitled to a refund of the purchase price on a
pro-rated basis upon prompt return of the product.
Refunds within the first 3 months of ownership will
be refunded at 100% of purchase price. Refunds within
3–6 months of ownership will be refunded at 85% of
purchase price. Refunds within 6–9 months of ownership
will be refunded at 55% of purchase price. Refunds
within 9–12 months will be refunded at 35% of purchase
price.

Compaq’s limited warranty is valid in any
country/region or locality where Compaq has a support
presence for this product and where Compaq has
marketed this product. The level of warranty service you
receive may vary according to local standards. Compaq
will not alter form, fit, or function of the product to make
it operate in a country/region for which it was never
intended to function for legal or regulatory reasons.

Compaq does not warrant that the operation of the
products will be uninterrupted or error-free.

Compaq’s warranty does not apply to defects resulting
from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies
not supplied by Compaq, (c) unauthorised modification
or misuse, (d) operation outside of the published
environmental specifications for the product,
(e) improper site preparation, (f) unauthorised
maintenance or repair, or (g) abuse, negligence, accident,
loss or damage in transit.

TO THE EXTENT ALLOWED BY LOCAL LAW,
THE ABOVE WARRANTIES ARE YOUR SOLE
AND EXCLUSIVE REMEDIES, AND NO OTHER
WARRANTY OR CONDITION, WHETHER
WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.
TO THE EXTENT ALLOWED BY LOCAL LAW,
ANY IMPLIED WARRANTY OR CONDITION OF
SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE
DURATION OF THE EXPRESS WARRANTY SET
FORTH ABOVE. Some countries/regions, states, or
provinces do not allow limitations on the duration of an
implied warranty, so the above limitation or exclusion
might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that
vary from country/region to country/region, state to
state, or province to province.

4

YOU MAY HAVE ADDITIONAL STATUTORY RIGHTS
AGAINST THE SELLER BASED ON YOUR PURCHASE
AGREEMENT. THOSE RIGHTS ARE NOT IN ANY
WAY AFFECTED BY THIS COMPAQ LIMITED
WARRANTY.

Customer Responsibilities

You may be required to run Compaq-supplied
diagnostic programmes before a Hardware repair is
scheduled or a replacement part is dispatched. After the
troubleshooting, if no Hardware defect is detected, the
service will be charged at Compaq’s standard rates.

You are responsible for the security of your own
proprietary and confidential information and for
maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or
programmes.

You should back up all data on your system before
calling the Compaq Customer Support Centre for repair.

In case of pickup for Compaq Repair Centre, you must
remove all added accessories and package the defective
unit in the original box.

Obtaining Hardware Warranty Repair
Service

For the duration of the hardware warranty, hardware
repair service includes Customer-replaceable parts and
Carry-in services, as described below. To obtain
hardware warranty service, you need to call one of the
referrals at one of the telephone numbers listed on the
Contact Numbers page in this guide or take your
Compaq Presario to an authorised service provider. You
must be prepared to supply proof of purchase.

Customer-replaceable Parts Service

If available in your area, some customer-replaceable
parts may be serviced through expedited part shipment.
Compaq will send you the relevant part along with
written instructions on how to replace the defective
component. If necessary, Compaq will provide you with
telephone assistance. Defective parts and units must be
returned to Compaq within 30 days. Compaq may ask
for a credit card as collateral for the more expensive
parts (such as monitors) and will charge you for the
retail price of the part if the defective part or unit is not
returned within 30 days.

Carry-in Services

Hardware service during the hardware warranty period
can be obtained in returning your PC to a Compaq
Presario PC authorised service provider.

Below is the name and address of the Compaq entity
responsible for the performance of this Compaq Limited
Warranty in your country/region:

United Kingdom

Hewlett-Packard Ltd.
Cain Road
Bracknell
GB-Berks RG12 1HN

Republic of Ireland

Hewlett-Packard Ireland Ltd.
30 Herbert Street
IRL-Dublin 2

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO
THE COMPAQ SOFTWARE LICENSE TERMS SET
FORTH ON THE FIRST PAGE; USING THE
SOFTWARE INDICATES YOUR ACCEPTANCE OF
THESE LICENSE TERMS. IF YOU DO NOT ACCEPT
THESE LICENSE TERMS, YOU MAY RETURN THE
SOFTWARE FOR A FULL REFUND. IF THE
SOFTWARE IS BUNDLED WITH ANOTHER
PRODUCT, YOU MAY RETURN THE ENTIRE
UNUSED PRODUCT FOR A FULL REFUND.

The Compaq Software Product License Agreement will
govern all Software that is provided to you with the
exception of Microsoft
licensed to you under the Microsoft End User License
Agreement (EULA) contained in the Microsoft
documentation online.

®

software. Microsoft products are

Protect Your Investment

You can upgrade your standard factory warranty for an
additional two years. For more information, please visit
our Web site at http://carepaq.emea.compaq.com or call
Compaq Support.

5

Declaration of Conformity

y

According to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-Packard Company

Manufacturer’s Address: 10500 Ridgeview Ct.

Cupertino, CA 95015-4010
USA

declares that the product

Product Name: Compaq Presario Personal

Computer System

Model Number(s): 6000 series, 8000 series, S0000 series

Product Options: All

conforms to the following Product Specifications:

Safety: IEC 60950:1991 + A1, A2, A3, A4

EN 60950:1992 + A1, A2, A3, A4, A11
IEC 60825-1:1993 + A1/E 60825-1:1994 + A11
Class 1 (Laser/LED)

EMC: CISPR 22:1997/EN 55022:1998 Class B

1)

CISPR 24:1997/EN 55024:1998

IEC 61000-3-2:1995/EN61000-3-2:1995 + A14 —
Harmonics
IEC 61000-3-3:1994/EN61000-3-3:1995 — Flicker

FCC Title 47 CFR, Part 15 Class B

2)

/ICES-003,
Issue 2
AS/NZS 3548:1995 + A1 + A2:1997/CISPR
22:1993 + A1 + A2:1996 Class B

1)

Supplementary Information:

The product herewith complies with the requirements of
the following Directives and carries the CE marking
accordingly.

— the R&TTE Directive 1999/5/EC

1) The Product was tested in a t

pical configuration with

Compaq Personal Computer and peripherals.

2) This Device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.

Hardware Quality Engineering Manager
Cupertino, CA, USA July, 2003

For Regulatory Compliance Information ONLY, contact:

European
Contact:

Hewlett-Packard GmbH. HQ-TRE
Herrenberger Straße 140
D-71034 Böblingen, Germany
(FAX: + 49-7031-14-3143)

Telecom: TBR 21:1998, EG201 121:1998

6

Operating Specifications

Electrical ratings: Models: 6000 series, 8000 series,

S0000 series
100–127 V/200–240 V,
4/2 A, 50/60 Hz

Operating temperature: 5° to 35° C

(On models with DVD+RW/+R
drives, the operating temperature
is 5° to 30° C)

Storage temperature: –40° to 70° C

Operating humidity: 15 to 80% @ 26° C

Storage humidity: 90% @ 65° C (non-condensing)

Operating altitude: 0–2286 m

Storage altitude: 0–4572 m

Batteries are delivered with this
product. When empty, do not
throw them away but collect as
small chemical waste.

Bij dit produkt zijn batterijen
geleverd. Wanneer deze leeg zijn,
moet u ze niet weggooien maar
inleveren als KCA.

7

Regulatory and Safety Information

WARNING: The Compaq Presario is heavy;
be sure to use ergonomically correct lifting
procedures when moving the computer.

WARNING: Electrostatic discharge (ESD) can
damage disk drives, add-in cards, and other
components. If an ESD station is not available,
wear a wrist strap attached to a metal part of
the computer. Place cards on a conductive foam
pad or inside the conductive wrapper they came
in; do not place the cards on top of the wrapper.

WARNING: Do not operate the system with the
cover removed. Always replace the cover before
turning on the system.

WARNING: Please read the “Additional Safety
Information” located later in this document
before installing and connecting your system to
the electrical power system.

WARNING: Using the wrong type of memory
module could damage the system.

WARNING: Do not pull the memory module out
of the socket. Use the retaining clips to eject the
module.

WARNING: Do not overload the system by
installing add-in cards that draw excessive
current. The system is designed to provide
2 amps (average) of +5 V power for each
board/card in the computer. The total +5 V
current draw in a fully loaded system (one with
all add-in card slots filled) must not exceed the
total number of slots multiplied by 2 amps.

WARNING: Be careful of the sharp edges on the
expansion slot cover.

WARNING: There is danger of an explosion if the
battery is incorrectly replaced. Replace only with
the same, or equivalent, type of battery. Discard
used batteries according to the manufacturer’s
instructions.

ENERGY STAR Compliance

Compaq Presario PCs and Monitors
marked with the ENERGY STAR
logo on the packaging box qualify
with the U.S. Environmental
Protection Agency’s ENERGY STAR
guidelines for energy efficiency.

Products with the ENERGY STAR label are designed to use
less energy, help you save money on utility bills, and help
protect the environment.

ENERGY STAR

®

is a registered trademark owned by the

U.S. government.

EMI Statement

®

(European Union Only)

This is a class B product. In a domestic environment, this
product may cause radio interference in which case the
user may be required to take adequate measures.

European Telephone Network
Declaration (European Union Only)

The product herewith complies with the requirements of
the R&TTE Directive 1999/5/EC (Annex II) and carries the
CE marking accordingly. However, due to differences
between the individual PSTNs provided in different
countries/regions, the approval does not, of itself, give an
unconditional assurance of successful operation on every
PSTN network termination point. In the event of problems,
you should contact your equipment supplier in the first
instance.

European Network
Compatibility Declarations
(European Union Only)

This equipment has been designed to work with analogue
DTMF Networks (TBR-21 compliant).

This equipment may have internetworking difficulties in
PSTN networks that only support Pulse Dialling. Please
consult with your network operator for further assistance.

8

UK Compliance Information

This modem is approved, by the Secretary of State at the
Department of Trade and Industry, for connection to a
single exchange line of the public switch telephone
network run by certain licensed public telecommunication
operators or systems connected thereto. (Direct exchange
lines only, not shared service or 1–1 carrier systems.)

This modem is also suitable for connection to Private
Automatic Branch Exchanges (PABXs) which return
secondary proceed indication.

If this modem is to be used with a PBX which returns
secondary proceed indication, no more than two pauses of
four seconds duration each should be inserted between the
initial PSTN access digit and the number to be dialled. This
is to avoid interference to the PTO network.

If this modem is to be used with a PBX which has extension
wiring owned by BT, connection of the modem to the
PBX can only be carried out by BT or by the authorised
maintainer of the PBX, unless the authorised maintainer
has been given 14 days written notice that the connection is
to be made by another person, and that period of notice has
expired.

This modem is suitable for use only on telephone lines
provided with Loop-Disconnect or Multi-Frequency
Dialling facilities.

Users of this modem are advised that the approval is for
connection to the PSTN via the telephone line interface
supplied with it. Connection of a modem to the PSTN by
any other means will invalidate the approval.

There is no guarantee of correct working in all
circumstances. Any difficulties should be referred to your
supplier.

Some network operators require that intended users of
their network request permission to connect and for the
installation of an appropriate socket.

Approved Usage

This modem is approved only for the following:

Storage of telephone numbers for retrieval by a

•

predetermined code

Detection of initial proceed indication

•

Automatic calling/Automatic answering

•

Tone detection

•

Operation in the absence as a secondary proceed

•

indication

Loudspeaker facility

•

This modem is NOT suitable for use as an extension to a
payphone.

This modem is not approved for connection to UK private
speechband services.

This modem does not support the automatic redial
function.

Any other usage will invalidate the approval of your
modem, if, as a result, it then ceases to conform to the
standards against which approval was granted.

The approval of this modem is INVALIDATED if the
apparatus is subject to modification in any material way
not authorised by the BABT, or if it is used with
or connected to external software that has not been
formally accepted by BABT.

Storage of Numbers

It is advisable to check the telephone numbers stored in
your modem immediately after programming.

In order to prevent the misdirection of class and network
interference, please ensure that all manually programmed
telephone numbers are correctly entered.

The number you enter to dial may optionally contain a
PAUSE character (a comma) to allow this modem to
operate with a PABX. Each comma gives a two-second
delay.

Ringer Equivalence Number

The ringer equivalence number (REN) of this modem is 1.
REN is a guide to the maximum number of apparatuses
that can be simultaneously connected to one telephone line.
The REN value of each apparatus is added together, and
should not exceed 4. Unless otherwise marked, a telephone
can be assumed to have a REN value of 1.

9

WARNING: When using this device, basic safety

W

precautions should always be followed to reduce
the risk of fire, electric shock and injury to
persons, including the following:

Do not use this product near water, for

•

example, near a bathtub, washbowl, kitchen
sink or laundry tub, in a wet basement or
near a swimming pool.

Avoid using this product during an electrical

•

storm. There may be a remote risk of electric
shock from lightning.

Do not use this product to report a gas leak in

•

the vicinity of the leak.
Always disconnect the modem cable before

•

opening the equipment enclosure or touching
an uninsulated modem cable, plug or internal
components.

If this product was not provided with a

•

telephone cable, use only No. 26 AWG or
larger telecommunication cable in order to
reduce the risk of fire.

Do not plug a modem or telephone cable into

•

the Network Interface Card (NIC) receptacle.

SAVE THESE INSTRUCTIONS

Additional Safety Information

This product has not been evaluated for connection to an
“IT” power system (an AC distribution system with no
direct connection to earth, according to IEC 60950).

AC Power Safety Warning

WARNING: Install the computer near a
AC. outlet. The AC. power cable is your Compaq
Presario’s main AC disconnecting device, and
must be easily accessible at all times. For your
safety, the power cable provided with your
system has a grounded plug. Always use the
power cable with a properly grounded wall
outlet, to avoid the risk of electrical shock.

WARNING: Your system is provided with a
voltage select switch for use in a 115 or 230 V
AC (240 for UK). power system. The voltage
select switch has been pre-set to the correct
voltage setting for use in the particular
country/region where it was initially sold.
Changing the voltage select switch to
the incorrect position can damage your PC and
void any implied warranty

ARNING: To reduce the possibility of an electric
shock from the telephone network, plug your
computer into the AC. outlet before connecting it
to the telephone line. Also, disconnect the
telephone line before unplugging your computer
from the AC power outlet.

WARNING: Always disconnect the modem cable
from the telephone system before installing or
removing your computer cover.

WARNING: Do not operate the computer with the
cover removed.

WARNING: The power supply is not user­serviceable. To prevent damage to the power
supply, have a qualified person repair or replace
it. All other components are user-serviceable.

WARNING: For your safety, always unplug the
system from its power source and from any
telecommunications systems (such as phone
lines), networks, or modems before performing
any of the procedures described in this guide.
Failure to do so may result in personal injury or
equipment damage. Hazardous voltage levels
are inside the power supply and modem of this
product.

Lithium Battery Caution

WARNING: The PC uses a lithium battery, type
CR2032. There is danger of an explosion if the
battery is incorrectly replaced. Replace only with
the same, or equivalent, type recommended by
the manufacturer. Dispose of used batteries
according to the manufacturer’s instructions.

Laser Safety Statement

Class 1 LED Product

The CD-ROM and DVD-ROM drives contain a laser system
and are classified as a “Class 1 Laser Product” under a
U.S. Department of Health and Human Services (DHHS)
Radiation Performance standard according to the
Radiation Control for Health and Safety Act of 1968.

Should the unit ever require maintenance, contact an
authorised service location.

WARNING: Use of controls, adjustments, or
performance procedures other than those
specified in the User’s Guide may result in
hazardous radiation exposure. To prevent direct
exposure to laser beam, do not try to open the
enclosure of the CD-ROM or DVD-ROM.

10

Laser Product Label

The following label or equivalent is located on the surface
of Compaq laser products:

This label indicates
that the product is
classified as a CLASS 1
LASER PRODUCT.
This label appears on a
laser device installed
in your product.

TV Antenna Connectors Protection

External Television Antenna Grounding

If an outside antenna or cable system is connected to the
product, be sure the antenna or cable system is electrically
grounded so as to provide some protection against voltage
surges and built-up static charges. Article 810 of the
National Electrical Code, ANSI/NFPA 70, provides
information with regard to proper electrical grounding
of the mast and supporting structure, grounding of
the lead-in wire to an antenna-discharge unit, size of
grounding conductors, location of antenna-discharge unit,
connection to grounding electrodes, and requirements for
the grounding electrode.

Lightning Protection

For added protection of any Compaq product during a
lightning storm, or when it is left unattended and unused
for long periods of time, unplug the product from the wall
socket, and disconnect the antenna or cable system. This
will prevent damage to the product from lightning and
power line surges.

5

4

3

Antenna Grounding

Reference

1

2

3

4

5

6

7

1

Antenna Grounding

Grounding Component

Electric Service Equipment

Power Service Grounding Electrode System
(NEC Art 250, Part H)

Ground Clamps

Grounding Conductors (NEC Section 810-21)

Antenna Discharge Unit (NEC Section 810-20)

Ground Clamp

Antenna Lead in Wire

2

7

6

Power Lines

An outside antenna system should not be located in the
vicinity of overhead power lines or other electric light or
power circuits, or where it can fall into such power lines or
circuits.

WARNING: When installing an outside antenna
system, extreme care should be taken to keep
from touching such power lines or circuits, as
contact with them could be fatal.

11