HP Compaq Presario S5000CL, Compaq Presario S5000NX, Compaq Presario S5008NX, Compaq Presario S5020NX, Compaq Presario S5030NX Warranty and Support Guide
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Compaq Presario Desktop Products
Warranty &
Support Guide
1 Year Parts and Labor
1 Year Te chni cal Te lepho ne Su ppor t
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We are
available 24 hours a day, 7 days a week. We have specialists available to help you with
your technical support questions as they arise via the Web or phone (see Contact Numbers
chart within this document). As our valued customer, we want to make sure that your support
needs are met and any issues resolved as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it’s important to
have the following information handy. Please take a moment to write
down your product information for future reference.
Product Name: _________________________________________________________________
Model Number: ________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________
© 2003 Hewlett-Packard Development Company, L.P.
Microsoft, Windows, Windows XP are trademarks of
Microsoft Corporation in the U.S. and other
countries/regions.
Intel, Pentium, Intel Inside, and Celeron are trademarks of
Intel Corporation.
All other product names mentioned herein may be
trademarks of their respective companies.
HP shall not be liable for technical or editorial errors or
omissions contained herein. The information in this
document is provided “as is” without warranty of any kind
and is subject to change without notice. The warranties for
HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein
should be construed as constituting an additional
warranty.
WARNING: Text set off in this manner indicates
that failure to follow directions could result in
damage to equipment, loss of information,
bodily harm, or loss of life.
Contacting Compaq for Support
It’s important to have the following information if you
need to contact Compaq for support. Please take a moment
to write down your product information for future
reference.
Product Name:
(located on front panel)
Model Number:
System or Product
Number*:
Serial Number*:
Date of Purchase:
Operating System
Type and Revision:
* This information can be found on the product label on
your PC.
In addition, please gather the following information:
Applicable error messages
•
Additional third-party hardware and/or software
•
installed
Detailed, specific questions
•
Don’t Forget to Register!
Registering your Compaq product is quick, easy, and offers
you access to subscriptions and notifications such as:
E-mail updates containing notifications about product
•
enhancements, the most recent support alerts and driver
updates specific to the product(s) you own.
The newsgram, our monthly online magazine packed
•
full of product news, support tips, project ideas, and
much more. Visit us at
http://subscription.support.hp.com/di/
newsgrams.html
to explore a sample newsgram.
You can register during the setup of your product or visit
us online at www.register.hp.com to register.
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Compaq Support Process
Compaq offers a wide variety of service and support
options that are available around the clock for Compaq
customers with products that are either in or out of
warranty. If you have a question or a problem arises, for
the fastest service we suggest that you seek assistance from
Compaq service and support in the following manner.
1 Use the Help and Support features that are installed
with your product and refer to your product
documentation for specific instructions and
troubleshooting information.
2 Visit Compaq online service and support at
www.compaq.com/consumersupport
Compaq online service and support is available to all
Compaq customers for the life of their Compaq
products. It is always available and is your fastest
source for up-to-date product information and expert
assistance that includes:
Fast access to qualified online support specialists.
•
Lifetime access to customer communities where you
•
can join discussions, review information, and
collaborate with other users just like yourself.
Software and driver updates for your product.
•
Valuable product and troubleshooting information
•
for common problems.
Proactive product updates, support alerts, and
•
newsgrams are available when you register your
product.
3 Contact Compaq Customer Care by phone 24 hours a
day, seven days a week in both English and Spanish
(U.S. only) via 1-800-OK-COMPAQ. Canadian
customers can reach us at the same number for support
in both English and French. When you call please have
your product model number, serial number, and date of
purchase available. Telephone support is free during
your limited warranty period.
Software Support
America Online
U.S.: 888-346-3704 — Canada: 888-265-4357
www.aol.com
ArcSoft
www.arcsoft.com
AT&T WorldNet
800-400-1447 — www.att.net
CompuServe 2000
800-944-9871 — www.compuserve.com
Corel
www3.corel.com
Detto Technologies
866-338-8663 — www.detto.com
EarthLink
Dial-up customer service: 800-890-6356
Dial-up technical support: 800-890-5128
Broadband customer service and technical support:
888-829-8466
www.earthlink.net
InterVideo (only DVD-ROM models)
www.intervideo.com
Microsoft Network
800-386-5550 — www.support.msn.com
MusicMatch
www.musicmatch.com
Quicken Basic (Intuit)
900-555-4688 — www.intuit.com
Veritas (only CD-RW and DVD+RW/+R models)
www.veritas.com
Yahoo! — User Support
www.yahoo.com
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When should I contact Compaq
online service and support?
For many common problems and requests, Compaq online
service and support is your fastest link to up-to-date
product information and expert assistance. Visit
www.compaq.com/consumersupport to:
Terms and conditions:
3rd Party Support will provide all commercially reasonable
efforts to resolve customer issues not covered by the
existing warranty. The cost to the customer is $30.00* per
incident. To contact 3rd Party Support use the customer
support number at (1) 208-333-3897 and select 3rd Party
support or tell your technical adviser.
Download current software and drivers for your
•
product.
Troubleshoot common printing problems.
•
Diagnose performance issues with your PC.
•
Find user manuals and documentation for your product.
•
When should I contact Compaq
phone service and support?
When your problem cannot be solved through Compaq
online service and support, qualified support specialists
are available 24 hours a day via 1-800-OK-COMPAQ to
provide expert assistance. Call Compaq Customer Care
when:
You either do not have Internet access, or can not
•
connect to the Internet to visit
www.compaq.com/consumersupport
Your product Quick Help does not identify or help solve
•
your problem.
There is obvious damage or a mechanical breakdown
•
with your product rendering it inoperable.
Note: Support options, availability, and hours vary by
product, country/region, and language and are subject to
change.
For Caribbean
http://clac.compaq.com/soporte/index.html
Aruba: 800-8000 or 877-219-8671
Bahamas: 1-800-799-3477
Barbados: 1-800-796-9602
Jamaica: 1-800-799-3477
Trinidad: 1-800-799-3477
3rd Party Support
3rd Party Support is the new one-stop support solution for
our home and home office customers within the U.S. If you
have a support question about any aspect of your
computer, peripherals, software, Internet connection,
computer games etc. just call us at (1) 208-333-3897. Even if
your question is about a product or service not provided by
Compaq, for a small fee*, we will do our best to get you up
and running again.
* Prices are subject to change without notice.
Compaq Out-of-Warranty
Support Options
Compaq online service and support
Compaq online service and support is available at
www.compaq.com/consumersupport to all Compaq
customers for the life of their Compaq products. It is
always open and is your fastest source for up-to-date
product information and expert assistance.
Phone support
Even after your warranty has ended, Compaq can still
provide you with service and support options.
For Visa and MasterCard holders in the United States or
•
calls from Canada, please call (800) OK-COMPAQ. The
fee is U.S. $30* per call, charged to your Visa or
MasterCard.
*Prices are subject to change without notice and may vary
based on your product.
Recycle — HP/Compaq Planet Partners
Compaq is sensitive to the environment and has a
program, Planet Partners, to make it simple for us to
reclaim your old product for recycling. Compaq will help
you recycle your old equipment even if it is not a Compaq
product; we take back all makes and models. Visit our Web
site to find out how easy it is to recycle:
www.hp.com/recycle
Obtaining a Warranty Upgrade
Protect your investment!
Upgrade your standard factory warranty for up to three
years with the Care Pack. Service coverage begins on
product purchase date and you must purchase the pack
within the first year after product purchase. The hardware
service offering will be determined based on the outcome
of system self-test programs run by the customer through
the initial call to Customer Care.
For more information visit
www.hp.com/go/hpsupportpack or call
1-888-999-4747.
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