HP Compaq nc6000 Maintenance and Service Guide

Maintenance and Service Guide

HP Compaq nc6000 Business Notebook

Document Part Number: 335167-004

July 2006

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Compaq nc6000 Business Notebook Fourth Edition: July 2006 First Edition: November 2003 Document Part Number: 335167-004

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–13

1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–13

1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–14

1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–26

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . . 3–8

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–12

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.5 Mini PCI Communications Board. . . . . . . . . . . . . . 5–12

5.6 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.7 Bluetooth Wireless Communications Board. . . . . . 5–17

5.8 Integrated Smart Card . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.9 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.10 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.11 Memory Expansion Board . . . . . . . . . . . . . . . . . . 5–26

5.12 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Keyboard Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.14 Security Module (TPM) . . . . . . . . . . . . . . . . . . . . 5–31

5.15 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.16 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.17 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38

5.18 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.19 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.20 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

5.21 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49

5.22 Button Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–51

5.23 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53

Contents

Maintenance and Service Guide v

Contents

6 Specifications

A Connector Pin Assignments

B Power Cord Requirements

3-Conductor Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–3

C Screw Listing

Index

vi Maintenance and Service Guide

Product Description

The HP Compaq nc6000 Business Notebook offers advanced modularity, a Mobile Intel® Pentium® 4 Processor-M with 64-bit architecture, an ATI MOBILITY RADEON 9600 graphics controller with 64 or 32 MB of discrete video memory, and extensive multimedia support.

HP Compaq nc6000 Business Notebook

Maintenance and Service Guide 1–1

Product Description

1.1 Models

Notebook models are shown in Tables 1-1 and 1-2.

Table 1 -1

HP Compaq nc6000 Model Naming Conventions

Key

C P 180 S4 60 Y Ci 10 P XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

2 Processor type P = Mobile Intel Pentium 4 Processor-M

3 Processor speed 180 = 1.8-GHz

4Display type/

size/resolution

5 Hard drive size 80 = 80-GB

6 Optical drive

designator

7 Integrated

communication/ wireless device

8 RAM 51= 512-MB 25 = 25-MB

9 Operating system P = Microsoft®

C = HP nc6000

170 = 1.7-GHz 160 = 1.6-GHz

S = SXGA+ X = XGA

60 = 60-GB

C = CD-ROM drive Y = DVD+RW/R and

CD-RW combo drive

G = combination

modem + GB NIC

N = no modem or

NIC

Windows® XP Pro

150 = 1.5-GHz 140 = 1.4-GHz

4 = 14.x-in

40 = 40-GB 30 = 30-GB

W = DVD/CD-RW

combo drive

m = 802.11a/b/g +

Bluetooth®

n = no wireless device

2 = Windows 2000

10 SKU#

1–2 Maintenance and Service Guide

Table 1 -2

HP Compaq nc6000 Models

All HP Compaq nc6000 models feature:

■ Dual Stick (TouchPad and pointing stick) pointing device

■ 8- or 6-cell lithium ion (Li-Ion) battery pack

■ 3-year warranty on parts and labor

Cnc6000 P 170 S4 60 Y Gm 51 P

United States DQ882A ABA

Cnc6000 P 170 S4 60 W Gp 51 P

Australia DS804P ABG

Cnc6000 P 170 S4 60 W Gp 51 2

Australia DS803P ABG

Cnc6000 P 170 X4 60 D Gn 51 P

Latin America DT486A ABM

Cnc6000 P 160 S4 60 W Gj 51 P

Norway DJ299A ABN

Product Description

Cnc6000 P 160 X4 60 Y Gm 51 P

French Canada DQ880A ABC United States DQ880A ABA

Cnc6000 P 160 X4 60 W Gm 51 P

French Canada DH915U ABC United States DH915U ABA

Cnc6000 P 160 X4 60 W Gb 25 P

Korea DT645P AB1

Cnc6000 P 160 X4 60 W Gg 51 P

Brazil Latin America

Cnc6000 P 160 X4 40 W Gd 51 P

The Netherlands DJ311S ABH

Maintenance and Service Guide 1–3

DT483A AC4 DT483A ABM

United States DT483A ABA

Product Description

Table 1 -2

HP Compaq nc6000 Models

Cnc6000 P 160 X4 40 W Gj 51 P

(Continued)

Belgium Denmark Europe France Germany Greece Iceland Italy

Cnc6000 P 160 X4 40 W Gj 51 2

Belgium Denmark Europe France Germany Greece Iceland Italy

DJ256A UUG DJ256A ABY DJ256A ABB DJ256A ABF DJ256A ABD DJ256A AB7 DJ256A A2M DJ256A ABZ

DJ257A UUG DJ257A ABY DJ257A ABB DJ257A ABF DJ257A ABD DJ257A AB7 DJ257A A2M DJ257A ABZ

The Netherlands Norway Portugal Spain Sweden Switzerland United Kingdom

DJ256A ABH DJ256A ABN DJ256A AB9 DJ256A ABE DJ256A AK8 DJ256A UUZ DJ256A ABU

DJ257A ABH DJ257A ABN DJ257A AB9 DJ257A ABE DJ257A AK8 DJ257A UUZ DJ257A ABU

1–4 Maintenance and Service Guide

Table 1 -2

HP Compaq nc6000 Models

Cnc6000 P 160 X4 40 W Gn 51 P

Asia Pacific Australia

Belgium Brazil Czech Republic Denmark Europe International France French Canada

Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan - English

DP894A UUF DP894A ABG and DS860P ABG DP894A UUG DP894A AC4 DP894A AKB DP894A ABY DP894A ABB DP894A ABF DP894A ABC and DH914U ABC DP894A ABD DP894A AB7 DP894A AB5 DP894A AKC DP894A A2M DP894A ACJ DP894A ABT DP894A ABZ DP894A ABJ DP894A ACF

(Continued)

Korea Latin America The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

Product Description

DP894A AB1 DP894A ABM DP894A ABH DP894A ABN DP894A AB2

DP894A AKD DP894A AB9 DP894A ACB DP894A ABV DP894A AKN DP894A ABE DP894A AK8 DP894A UUZ DP894A AB0 DP894A AKL DP894A AB8 DP894A ABU DP894A ABA, DH915U ABA, and DH916U ABA

Maintenance and Service Guide 1–5

Product Description

Table 1 -2

HP Compaq nc6000 Models

Cnc6000 P 160 X4 40 W Gn 51 2

Asia Pacific Australia

Belgium Brazil Czech Republic Denmark Europe International France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan - English

Cnc6000 P 160 X4 40 W Gn 25 P

DP895A UUF DP895A ABG and DS859P ABG DP895A UUG DP895A AC4 DP895A AKB DP895A ABY DP895A ABB DP895A ABF DP895A ABC DP895A ABD DP895A AB7 DP895A AB5 DP895A AKC DP895A A2M DP895A ACJ DP895A ABT DP895A ABZ DP895A ABJ DP895A ACF

(Continued)

Korea Latin America The Netherlands Norway People’s

Republic

of China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

DP895A AB1 DP895A ABM DP895A ABH DP895A ABN DP895A AB2

DP895A AKD DP895A AB9 DP895A ACB DP895A ABV DP895A AKN DP895A ABE DP895A AK8 DP895A UUZ DP895A AB0 DP895A AKL DP895A AB8 DP895A ABU DP895A ABA

Hong Kong DS808P AB5

Cnc6000 P 160 X4 40 D Gd 51 P

Germany DJ330S ABD

Cnc6000 P 150 X4 60 W Gb 25 P

Korea DT644P AB1

Cnc6000 P 150 X4 60 W Gn 51 P

Asia Pacific DS805P UUF

Cnc6000 P 150 X4 60 D Gb 25 P

Taiwan DT812P AB0

1–6 Maintenance and Service Guide

Product Description

Table 1 -2

HP Compaq nc6000 Models

Cnc6000 P 150 X4 40 W Gn 25 P

Hong Kong DS807P AB5

Cnc6000 P 150 X4 30 W Gg 10 H

Germany DJ324S ABD

Cnc6000 P 150 X4 30 D Gm 25 P

Europe International DQ881A ABB United States DQ881A ABA

Cnc6000 P 140 X4 40 W Gm 25 P

Japan DT641P ABJ Japan/English DT641P ACF

Cnc6000 P 140 X4 40 W Gp 25 P

Australia DS802P ABG

Cnc6000 P 140 X4 40 W Gp 25 2

Australia DS801P ABG

Cnc6000 P 140 X4 40 W Gb 25 P

Asia Pacific Korea

DT636P UUF DT643P AB1

(Continued)

Taiwan DT811P AB0

Cnc6000 P 140 X4 40 W Gn 25 H

People’s Republic

of China

Cnc6000 P 140 X4 40 D Gb 76 P

United States DT611C ABA

Cnc6000 P 140 X4 40 D Gb 25 P

People’s Republic

of China

Maintenance and Service Guide 1–7

DS796P AB2

and DT610C ABA

DS795P AB2 Taiwan DT809P AB0

Product Description

Table 1 -2

HP Compaq nc6000 Models

Cnc6000 P 140 X4 40 D Gn 25 H

(Continued)

People’s Republic

of China

Cnc6000 P 140 X4 40 D Mn 51 P

United States DT868A ABA

Cnc6000 P 140 X4 40 C Gn 51 P

Asia Pacific DS652C UUF

Cnc6000 P 140 X4 30 Y Gn 25 P

United States DS825C ABA

Cnc6000 P 140 X4 30 W Gi 25 P

Belgium Denmark France Germany Greece Iceland Italy The Netherlands

Cnc6000 P 140 X4 30 W Gg 25 P

Europe DJ323S ABB

Cnc6000 P 140 X4 30 D Gb 25 P

Asia Pacific Australia French Canada

DS794P AB2

DJ333A UUG DJ333A ABY DJ333A ABF DJ333A ABG DJ333A AB7 DJ333A A2M DJ333A ABZ DJ333A ABH

DT640P UUF DS800P ABG DH930U ABC

Norway Poland Portugal Spain Sweden Switzerland United Kingdom

Ta i wa n United States

DJ333A ABN DJ333A AKD DJ333A AB9 DJ333A ABE DJ333A AK8 DJ333A UUF DJ333A ABU

DT810P AB0 DH930U ABA

Cnc6000 P 140 X4 30 D Gb 25 2

Australia Japan

1–8 Maintenance and Service Guide

DS799P ABG DT642P ABJ

Japan/English DT642P ACF

Table 1 -2

HP Compaq nc6000 Models

Cnc6000 P 140 X4 30 D Gp 25 P

(Continued)

Product Description

Asia Pacific Belgium Czech Republic Denmark Europe France

French Canada Germany

Greece Hungary Iceland Israel Italy Japan Japan/English Korea

Cnc6000 P 140 X4 30 D Gp 25 2

Belgium Czech Republic Denmark Europe France Germany Greece Hungary Iceland Italy The Netherlands

DT412C UUF DJ254A UUG DJ254A AKB DJ254A ABY DJ254A ABB DJ254A ABF and DT412C ABF DT412C ABC DJ254A ABD, DT412C ABD, and DJ326S ABD DJ254A AB7 DJ254A AKC DJ254A A2M DT412C ABT DJ254A ABZ DT412C ABJ DT412C ACF DT412C AB1

DJ255A UUG DJ255A AKB DJ255A ABY DJ255A ABB DJ255A ABF DJ255A ABD DJ255A AB7 DJ255A AKC DJ255A A2M DJ255A ABZ DJ255A ABH

The Netherlands

Norway People’s

Republic

of China Poland Portugal Russia Slovenia Spain Sweden

Switzerland Ta i wa n Tu r ke y United Kingdom

United States

Norway Poland Portugal Russia Slovenia Spain Sweden Switzerland Tu r ke y United Kingdom

DJ254A ABH and DT412C ABH DJ254A ABN DT412C AB2

DJ254A AKD DJ254A AB9 DJ254A ACB DJ254A AKN DJ254A ABE DJ254A AK8 and DT412C AK8 DJ254A UUZ DT412C AB0 DJ254A AB8 DJ254A ABU and DT412C ABU DT412C ABA

DJ255A ABN DJ255A AKD DJ255A AB9 DJ255A ACB DJ255A AKN DJ255A ABE DJ255A AK8 DJ255A UUZ DJ255A AB8 DJ255A ABU

Maintenance and Service Guide 1–9

Product Description

Table 1 -2

HP Compaq nc6000 Models

Cnc6000 P 140 X4 30 D Gn 25 P

(Continued)

Australia French Canada Hong Kong

Cnc6000 P 140 X4 30 D Gn 25 2

Australia DS797P ABG

DS798P ABG DH913U ABC DS806P AB5

United States DH913U ABA

and DS847C ABA

1–10 Maintenance and Service Guide

1.2 Features

■ Mobile Intel Pentium 4 1.8-GHz Processor-M, with 2.0-MB

L2 cache, varying by notebook model

■ Mobile Intel Pentium M 1.7-, 1.6-, 1.5-, and 1.4-GHz

processors, all with 1.0-MB L2 cache, varying by notebook model

■ 14.1-inch SXGA+ (1400 × 1050) or XGA (1024 × 768) TFT

displays with over 16.7 million colors, varying by notebook model

■ ATI MOBILITY RADEON 9600 graphics controller with 64

or 32 MB of video memory, varying by notebook model

■ 60-, 40-, or 30-GB high-capacity hard drive, varying by

notebook model

■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB

■ Microsoft® Windows® 2000 or Windows XP Pro, varying

by notebook model

■ Full-size Windows 98 keyboard with integrated numeric

keypad

Product Description

■ Dual pointing devices (TouchPad and pointing stick)

■ Integrated Secure Digital (SD) Memory Card flash media slot

■ Support for MultiBay device

■ Integrated 10/100/1000BASE-T Ethernet local area network

(LAN) NIC with RJ-45 connector

■ Integrated wireless support for Bluetooth® LAN and Mini

PCI 802.11a/b/g LAN devices

■ Support for two Type II or one Type III PC Card slots with

support for both 32-bit (CardBus) and 16-bit PC Cards

■ Integrated smart card slot

■ External 65-watt AC adapter with power cord

■ 8- or 6-cell Li-Ion battery pack

Maintenance and Service Guide 1–11

Product Description

■ Stereo speakers

■ Support for the following devices in the MultiBay:

❏ 24X Max CD-ROM drive ❏ 24X Max DVD/CD-RW combo drive ❏ 8X Max DVD-ROM drive ❏ DVD+RW/R and CD-RW combo drive ❏ 8-cell Prismatic battery pack

■ Connectors for:

❏ SD Card ❏ Infrared ❏ One Type III PC Card slot ❏ Two Type II PC Card slots ❏ RJ-11 (modem) ❏ RJ-45 network interface card (NIC) ❏ Universal Serial Bus (USB) v. 2.0 ❏ S-Video ❏ Parallel ❏ External monitor ❏ DC power ❏ Docking ❏ Microphone ❏ Stereo speaker/headphone

1–12 Maintenance and Service Guide

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the notebook for disassembly (refer to Section

“5.3 Preparing the Notebook for Disassembly” for more

information).

2. Remove the real time clock (RTC) battery (refer to Section

“5.20 RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.

6. Turn on the notebook.

All passwords and all CMOS settings have been cleared.

1.4 Power Management

Product Description

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ Customization of settings by the user

■ Hotkeys for setting level of performance

■ Lid switch Standby/resume

■ Power/Standby button

■ Advanced Configuration and Power Management (ACPM)

compliance

Maintenance and Service Guide 1–13

Product Description

1.5 External Components

The external components on the front and left side of the notebook are shown below and described in Table 1-3.

Front and Left-Side Components

1–14 Maintenance and Service Guide

Product Description

Tabl e 1-3

Front and Left-Side Components

Item Component Function

1 Audio line-out jack Produces system sound when connected to

optional powered stereo speakers, headphones, headset, or television audio.

2 Microphone jack Connects an optional monaural

3 Hard drive bay Holds the primary hard drive.

4 MultiBay device slot Holds a MultiBay device.

5 Infrared port Provides wireless communication between

6 Mute button On: Mutes the system volume. A light

7 Volume control

buttons

8 Stereo speakers (2) Produce stereo sound.

9 Display release latch Opens the notebook.

microphone.

the notebook and an optional IrDA-compliant device.

comes on when the button is pushed in and the sound is muted.

Increase and decrease system volume. Press the volume up button to increase sound. Press the volume down button to decrease sound.

Maintenance and Service Guide 1–15

Product Description

The notebook rear panel and right-side components are shown below and described in Table 1-4.

Rear Panel and Right Side Components

Tabl e 1-4

Rear Panel and Right-Side Components

Item Component Function

1 Battery slot Holds the primary battery.

2 PC Card eject buttons Release PC Card devices from the

3 PC Card slots (2) Support optional Type I, Type II, or Type III

4 Secure Digital (SD)

Memory Card slot

5 RJ-11 telephone jack Connects a modem cable.

1–16 Maintenance and Service Guide

PC Card slots.

32-bit (CardBus) or 16-bit PC Cards.

Accepts SD Cards and MultiMedia Cards.

Product Description

Tabl e 1-4

Rear Panel and Right-Side Components

Item Component Function

6 Vents (3) Allow airflow to cool internal components.

To prevent overheating, do not

obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow.

(Continued)

7 Bluetooth

compartment

8 Security cable slot Attaches an optional security cable to the

9 AC power connector Connects an AC adapter or an optional

10 Serial connector Connects an optional serial device.

11 Parallel connector Connects an optional parallel device, such

12 S-Video connector Connects an optional S-Video device, such

13 External monitor

connector

14 RJ-45 network jack Connects a network cable.

15 USB connectors (2) Connect USB 1.1- and 2.0-compliant

Holds a Bluetooth wireless device.

notebook.

The purpose of security solutions

✎

is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.

Automobile Power Adapter/Charger, or Aircraft Power Adapter.

as an external diskette drive bay or a printer.

as a television, VCR, camcorder, overhead projector, or video capture card.

Connects an optional external monitor or overhead projector.

devices to the notebook, using a standard USB cable.

Maintenance and Service Guide 1–17

Product Description

The notebook keyboard components are shown below and described in Table 1-5.

Keyboard Components

1–18 Maintenance and Service Guide

Product Description

Tabl e 1-5

Keyboard Components

Item Component Function

1 fn key Executes frequently used system functions

when pressed in combination with another key.

2 caps lock key Enables caps lock and turns on the caps

3 f1 through f12 function

keys

4 num lock key Enables numeric lock and the internal

5 Embedded numeric

keypad

6 Cursor control keys Move the cursor around the screen.

7 Applications key Displays a shortcut menu for items beneath

8 Windows logo key Display the Windows Start menu.

lock light.

Perform system and application tasks. When combined with the fn key, the function keys f1 and f3 through f12 perform additional tasks as hotkeys.

keypad.

Standard numeric keypad.

the pointer.

Maintenance and Service Guide 1–19

Product Description

The notebook top components are shown below and described in Table 1-6.

Top Components

Tabl e 1-6

Top Components

Item Component Function

1 Num lock light On: Num lock is on or the embedded

2 Caps lock light On: Caps lock is on.

3 Scroll lock light On: Scroll lock is on.

1–20 Maintenance and Service Guide

numeric keypad is enabled.

Tabl e 1-6

Top Components

Item Component Function

(Continued)

Product Description

4 Display lid switch*

■ If the notebook is closed while on, turns

off the display.

■ If the notebook is opened while on,

turns on the display.

5 Power button* When the notebook is:

■ Off, press and release to turn on the

notebook.

■ In Standby, press and release to exit

Standby.

■ In Hibernation, press and release to

exit Hibernation.

If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for 5 seconds to turn off the notebook.

6 QuickLock button Disables the keyboard and pointing device

7 Wireless On/Off button Enables and disables the integrated

and clears the display.

wireless device(s) on the notebook.

When using the Wireless On/Off

✎

button to enable integrated WLAN or Bluetooth, first ensure that WLAN or Bluetooth has been enabled in the software and that the wireless on/off light is on before attempting to make a connection.

*This table describes default settings. For information about changing the

functions of the display lid switch and power button and about using Standby and Hibernation, refer to the “Power” chapter in the

Documentation Library CD

Maintenance and Service Guide 1–21

Software Guide

on the

Product Description

Top Components (Continued)

1–22 Maintenance and Service Guide

Tabl e 1-6

Top Components

Item Component Function

(Continued)

Product Description

8 Presentation Mode

button

9 Pointing stick Moves the pointer and selects or activates

10 Left and right pointing

stick buttons

11 TouchPad Moves the pointer and selects or activates

12 Left and right

TouchPad buttons

13 MultiBay light On: A device in the MultiBay is being

14 Hard drive light On: Hard drive in the hard drive bay is being

15 Battery light On: A battery pack is charging.

16 Power/Standby light On: Power is turned on.

17 Wireless on/off light On: An integrated wireless device has been

Alternates between presentation modes.

items on the screen.

Function like the left and right mouse buttons on an external mouse.

items on the screen.

Function like the left and right buttons on an external mouse.

accessed.

Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly.

Blinking: Notebook is in Standby. The power/Standby light also blinks when a battery pack that is the only available power source reaches a critical low-battery condition. The light goes off when the system enters Hibernation or shuts down.

enabled.

Maintenance and Service Guide 1–23

Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-7.

Bottom Components

Table 1 -7

Bottom Components

Item Component Function

1 Battery bay Holds the primary battery pack.

2 Battery release latch Releases a battery pack from the

1–24 Maintenance and Service Guide

battery bay.

Product Description

Table 1 -7

Bottom Components

Item Component Function

3 Mini PCI compartment Holds an optional wireless LAN or

(Continued)

ISDN device.

The FCC does not allow

✎

unauthorized Mini PCI devices to be used in the notebook. Installing an unauthorized Mini PCI device can prevent the notebook from operating properly and might result in a warning message. To resume proper notebook operation, remove the unauthorized device. Contact the HP Customer Care Center if a warning message about the Mini PCI device displays in error.

4 Intake vent Allows airflow to cool internal

5 Docking connector Connects the notebook to an

6 Hard drive bay Holds the internal hard drive.

7 Hard drive security screw Secures the hard drive.

8 MultiBay release latch Releases the MultiBay device.

9 MultiBay Holds the MultiBay device.

Maintenance and Service Guide 1–25

components.

To prevent overheating,

do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow.

optional HP Port Replicator.

Product Description

1.6 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ Memory expansion board

■ Mini PCI communications device

■ Hard drive

■ Display

■ Keyboard and TouchPad

■ Audio

■ Mobile Intel Pentium 4 Processor-M

■ Fan

■ PC Card

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm

(3-inch) clearance on all sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to come on automatically when high temperature conditions exist. These conditions can be caused by high external temperatures, heavy system power consumption, certain power management/battery conservation configurations, battery fast charging, and some software applications. Exhaust air is displaced through the ventilation grill located on the notebook rear panel.

1–26 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

Maintenance and Service Guide 2–1

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

The notebook features two system management utilities:

■ Computer Setup—A system information and customization

utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Microsoft Windows.

■ Diagnostics for Windows—A system information and

diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to:

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem in

Windows XP Professional or Windows XP Home.

It is not necessary to configure a device connected to a USB

✎

connector on the notebook or to an optional HP Port Replicator.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the notebook. Press F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.

❏ To change the language, press F2.

❏ To view navigation information, press F1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu.

2–2 Maintenance and Service Guide

F10 while the

3. To close Computer Setup and restart the notebook:

❏ Select File > Save Changes and Exit and press enter.

– or –

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

Selecting from the File Menu

Table 2 -1

File Menu

Select To Do This

Troubleshooting

System Information

■ View identification information about the

notebook, a Port Replicator, and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, and system ROM.

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a

diskette.

Restore Defaults Replace configuration settings in Computer

Setup with factory default settings. Identification information is retained.

Ignore Changes and Exit Cancel changes entered during the current

Save Changes and Exit Save changes entered during the current

session, then exit and restart the notebook.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2 -2

Security Menu

Select To Do This

Setup Password Enter, change, or delete a Setup password.

The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel.

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

Password Options (Password options can be

selected only when a power-on password has been set.)

Device Security Enable/disable:

User or Master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the notebook.

Enable/disable:

■ QuickLock

■ QuickLock on Standby

■ QuickBlank

To enable QuickLock on Standby or

✎

QuickBlank, you must first enable QuickLock.

■ Ports or diskette drives*

■ Diskette write*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be

✎

entered in the CD-ROM field.

System IDs Enter identification numbers for the notebook, a

Port Replicator, and all battery packs in the system.

*Not applicable to SuperDisk LS-120 drives.

2–4 Maintenance and Service Guide

Selecting from the Advanced Menu

Table 2 -3

Advanced Menu

Select To Do This

Language Change the Computer Setup language.

Boot Options Enable/disable:

■ QuickBoot, which starts the notebook more

quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence that

can include most bootable devices and media in the system.

Device Options

■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard pointing

devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/disable USB legacy support for a

USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■ Set an optional external monitor or overhead

projector connected to a video card in a Port Replicator as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before it is undocked from a Port Replicator.)

Troubleshooting

Maintenance and Service Guide 2–5

Troubleshooting

Table 2 -3

Advanced Menu

Select To Do This

(Continued)

Device Options

(continued)

■ Change the parallel port mode from

Enhanced Parallel Port (EPP, the default setting) to standard, bi-directional EPP, or Enhanced Capabilities Port (ECP).

■ Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

■ Enable/disable all settings in the Intel

SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.)

■ Specify how the notebook recognizes

multiple identical Port Replicators that are identically equipped. Select Disable to recognize the Port Replicators as a single Port Replicator; select Enable to recognize the Port Replicators individually, by serial number.

■ Enable/disable the reporting of the processor

serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard

drives in the system that support the test features.

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.

2–6 Maintenance and Service Guide

Troubleshooting

2.2 Using Diagnostics for Windows

When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens.

You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar.

Diagnostics for Windows is designed to test HP components. If other components are tested, the results might be inconclusive.

Obtaining, Saving, or Printing Configuration Information

1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows.

2. Select Categories, then select a category from the drop-down list.

❏ To save the information, select File > Save As.

❏ To print the information, select File > Print.

3. To close Diagnostics for Windows, select File > Exit.

Maintenance and Service Guide 2–7

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows.

2. Select the Te st tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏ Quick Test—Runs a quick, general test on each device

in a selected category.

❏ Complete Test—Performs maximum testing on each

device in a selected category.

❏ Custom Test—Performs maximum testing on a selected

device.

◆ To run all tests for your selected device, select the

Check All button.

◆ To run only the tests you select, select the

Uncheck All button, then select the check box for each test you want to run.

5. Select a test mode:

❏ Interactive Mode—Provides maximum control over

the testing process. You determine whether the test was passed or failed. You might be prompted to insert or remove devices.

❏ Unattended Mode—Does not display prompts. If errors

are found, they are displayed when testing is complete.

2–8 Maintenance and Service Guide

Troubleshooting

6. Select the Begin Testing button.

7. Select a tab to view a test report:

❏ Status tab—Summarizes the tests run, passed, and

failed during the current testing session.

❏ Log tab—Lists tests run on the system, the number of

times each test has run, the number of errors found on each test, and the total run time of each test.

❏ Error tab—Lists all errors found in the notebook,

along with the corresponding error codes.

8. Select a tab to save the report:

❏ Log tab—Select the Save button.

❏ Error tab—Select the Save button.

9. Select a tab to print the report:

❏ Log tab—Select File > Save As, then print the file

from your folder.

Maintenance and Service Guide 2–9

Troubleshooting

2.3 Troubleshooting Flowcharts

Table 2-4

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Port Replicator (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

2.14 “Flowchart 2.14—No OS Loading, CD- or DVD-ROM Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

2–10 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Go to

“Flowchart 2.2—No

Power, Part 1”

Check

LED board,

speaker

connections.

Go to

“Flowchart 2.6—No

Video, Part 1”

Go to

“Flowchart 2.9—No

Operating System

(OS) Loading”

Go to

“Flowchart 2.15—No

Audio, Part 1”

All drives working?

Keyboard/

pointing

device

working?

Connecting

to network

or modem?

End

LEDs, or error

messages?

Is there video?

(no boot)

Is there power?

Beeps,

Is the OS

loading?

Is there sound?

Troubleshooting

2.17—Nonfunctioning Device”

2.18—Nonfunc-

tioning Keyboard”

2.19—Nonfunc-

tioning Pointing

“Flowchart 2.20—No

Network/Modem

Connection”

Go to

“Flowchart

Go to

“Flowchart

Device”

Go to

Maintenance and Service Guide 2–11

Troubleshooting

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

Port Replicator

(if applicable).

Power up

on battery

power?

*Reset power.

Power up

on AC

power?

*Reset power.

Power up in

Port

Replicator?

Done

1. Reseat the power cables in the Port Replicator and at the AC outlet.

2. Ensure that the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

in Port

Replicator?

Power up

on battery

power?

Go to

“Flowchart 2.3—No

Power, Part 2”

Power up

on AC

power?

Go to

“Flowchart 2.4—No

Power, Part 3”

*NOTES:

1. On some models, there is a separate reset button.

2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch.

Go to

“Flowchart

2.8—Nonfunctioning Port Replicator (if

applicable)”

2–12 Maintenance and Service Guide

Flowchart 2.3—No Power, Part 2

Continued from

“Flowchart 2.2—No

Power, Part 1”

Visually check for

debris in battery socket and clean

if necessary.

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another notebook,

or replacing it.

Power on?

Done

Replace

power supply

(if applicable).

Go to

Power on?

“Flowchart 2.4—No

Power, Part 3”

Done

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart 2.3—No

Power, Part 2”

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in notebook and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

adapter?

Go to

External

Replace external

AC adapter.

Power on?

Internal or

Try different

outlet.

external AC

Internal

“Flowchart 2.5—No

Power, Part 4”

Done

2–14 Maintenance and Service Guide

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart 2.4—No

Power, Part 3”

Open

notebook.

Reseat loose

components and

boards and

replace damaged

items.

notebook and

Loose or damaged

parts?

retest.

Troubleshooting

Power on?

Done

Maintenance and Service Guide 2–15

Replace the following items (if applicable) in the order given. Check notebook operation after each of the following two replacement steps:

1. Internal DC-DC converter, processor, and system board*

2. Internal AC adapter

*NOTE: Replace these items as a set to prevent shorting out among components.

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Port

Replicator

Stand-alone

or Port

Replicator?

Go to

“Flowchart 2.7—No

Video, Part 2”

*NOTE: To change from internal to external display, use the hotkey combination.

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK?

Press lid

switch to ensure

operation.

Video OK? Done

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and notebook display (if applicable)

2. Inverter board (if applicable)

3. Display

4. System board

Tr y another display.

Internal and

external

video OK?

Done

Replace

system

board.

Done

2–16 Maintenance and Service Guide

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart 2.6—No

Video, Part 1”

Remove

notebook from Port

Replicator,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

Go to “A” in

“Flowchart 2.6—No

Video, Part 1”

Verify that notebook is properly

seated in Port Replicator, and check for

bent pins on cable and for secure

monitor connection.

Video OK?

Adjust external

monitor display.

Done

Check brightness

of external

monitor.

Video OK?

Try another

external monitor.

Internal

and external

video OK?

Go to

“Flowchart

2.8—Nonfunctioning Port Replicator (if

applicable)”

Done

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.8—Nonfunctioning Port Replicator (if applicable)

Nonfunctioning Port Replicator.

Reseat power

cord in Port

Replicator and

power outlet.

Check voltage

setting on Port

Replicator.

Reseat monitor

cable connector at

Port Replicator.

Port Replicator operating?

Remove notebook, reseat all internal parts,

and replace any

damaged items in

Port Replicator.

Reinstall

notebook into Port

Replicator.

Port

Replicator

operating?

Done

Replace the following Port Replicator components one at a time. Check notebook operation after each replacement.

1. Power supply

2. I/O board

3. Backplane board

4. Switch box

5. Port Replicator motor mechanism

Done

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in Port

Replicator and

power outlet.

go to “Flowchart 2.10—No OS Loading, Hard Drive,

No OS loading from hard drive,

Part 1”

No OS loading from diskette drive,

go to “Flowchart 2.13—No OS Loading, Diskette

No OS loading from CD- or DVD-ROM drive,

go to “Flowchart 2.14—No OS Loading, CD- or

No OS loading from network,

go to “Flowchart 2.20—No Network/Modem

Drive”

DVD-ROM Drive”

Connection”

*NOTE: Before beginning to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins.

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

OS not

loading from

hard drive.

Go to

Nonsystem

disk message?

hard drive.

Reseat

external

“Flowchart 2.11—No

OS Loading, Hard

Drive, Part 2”

OS loading?

Done

Boot

from

CD?

Check the Setup

utility for correct

booting order.

Boot from

hard drive?

Done

Boot from

diskette?

Change boot priority through the Setup utility

and reboot.

Boot

from

hard drive?

Go to

“Flowchart 2.13—No OS Loading, Diskette

Drive”

Go to

“Flowchart

2.17—Nonfunctioning Device”

2–20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2

Continued from

“Flowchart 2.10—No

OS Loading, Hard

Drive, Part 1”

CD or

diskette in

drive?

Remove

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Done

Boot from

hard drive?

Boot

from diskette

drive?

Hard drive

accessible?

Go to

“Flowchart 2.12—No

OS Loading, Hard

Drive, Part 3”

Done

“Flowchart 2.13—No OS Loading, Diskette

Drive”

Go to

Done

Hard drive

partitioned?

Hard drive

formatted?

Notebook

booted?

Go to

“Flowchart 2.12—No

OS Loading, Hard

Drive, Part 3”

Create partition, then format hard drive to bootable

C:\ prompt.

Format hard drive

and bring to

a bootable

C:\ prompt.

Load OS using

System Restore

(if applicable).

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Continued from

“Flowchart

2.11—No OS

Loading, Hard Drive,

Part 2”

System

files on hard

drive?

Install OS

and reboot.

Virus

on hard

drive?

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Clean virus.

loading from

hard drive?

Done

Diagnostics on diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–22 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive

OS not loading

diskette drive.

Nonsystem

disk message?

from another

drive enabled

in the Setup

from

Boot

device?

Diskette

utility?

Reseat

diskette drive.

loading?

Done

Bootable

diskette

in drive?

Install bootable

diskette and

reboot notebook.

Go to

“Flowchart

2.17—Nonfunctioning Device”

Check diskette

for system files.

Try different

diskette.

1. Replace diskette drive.

2. Replace system board.

Nonsystem

disk error?

Enable drive

and cold boot

notebook.

loading?

Done

Is diskette drive boot

order

correct?

Change boot

priority using

the Setup utility.

Clear CMOS.

Refer to

Section

“1.3 Clearing a

Password” for

instructions.

Go to

“Flowchart

2.17—Nonfunctioning Device”

Maintenance and Service Guide 2–23

Troubleshooting

Flowchart 2.14—No OS Loading, CD- or DVD-ROM Drive

No OS

loading from

CD- or

DVD-ROM Drive.

Boots from

CD or DVD?

Reseat

drive.

bootable disc.

Boots from

CD or DVD?

from another

Disc

in drive?

Install

Done

Booting

device?

Bootable

disc in

drive?

Try another

bootable disc.

Done

Go to

“Flowchart

2.17—Nonfunctioning Device”

Install bootable

disc and

reboot

notebook.

Booting

order

correct?

Correct boot

order using

the Setup utility.

Clear CMOS.

Refer to

Section

“1.3 Clearing a

Password” for

instructions.

Go to

“Flowchart

2.17—Nonfunctioning Device”

2–24 Maintenance and Service Guide

Flowchart 2.15—No Audio, Part 1

Troubleshooting

No audio.

Notebook in Port Replicator (if applicable)?

Go to

“Flowchart

2.16—No Audio, Part 2”

Turn up audio

internally or

externally.

Undock

Replace the following Port Replicator components one at a time, as applicable. Check audio status after each change.

1. Port Replicator audio cable

2. Audio cable

3. Speaker

4. Port Replicator audio board

5. Backplane board

6. I/O board

Go to

“Flowchart

2.17—Nonfunctioning Device”

Audio? Done

Internal

audio?

Audio? Done

“Flowchart 2.16—No

Audio, Part 2”

Go to

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart 2.15—No

Audio, Part 1”

Audio

driver in OS

configured?

Correct

drivers for

application?

Connect to

external

speaker.

Reload

audio drivers.

Load drivers and set configuration

in OS.

Replace audio

board and

Audio?

speaker

connections

in notebook

(if applicable).

Audio?

1. Replace internal speakers.

2. Replace audio board (if applicable).

3. Replace system board.

Done

2–26 Maintenance and Service Guide

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

device.

Reseat device.

Unplug the nonfunctioning device from the notebook,

and inspect cables and plugs for bent or broken pins

or other damage.

Troubleshooting

Clear

CMOS.

Reattach device. Close notebook,

plug in power,

and reboot.

Device

boots

properly?

Done

Any physical

device detected?

Fix or

replace

broken item.

Go to

Replace hard drive.

Replace NIC.

If integrated NIC,

replace system

board.

“Flowchart 2.9—No

Operating System

(OS) Loading”

Device

boots

properly?

Replace diskette

drive.

Done

Maintenance and Service Guide 2–27

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect notebook

to good external

keyboard.

External

device

works?

Replace

system

board.

Reseat internal

keyboard

connector

(if applicable).

OK?

Replace internal

keyboard or

cable.

Done Done

OK?

Replace

system

board.

2–28 Maintenance and Service Guide

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect notebook

to good external

pointing device.

External

works?

Reseat internal pointing device

connector

(if applicable).

device

OK?

Done

Replace

system

board.

Replace internal

pointing device

or cable.

OK?

Done

Replace

system

board.

Maintenance and Service Guide 2–29

Troubleshooting

Flowchart 2.20—No Network/Modem Connection

No network

or modem

connection.

Network

or modem jack

active?

Digital

line?

NIC/modem

configured

in OS?

Disconnect all

power from

the notebook

and open.

Reseat NIC/modem

(if applicable).

Replace jack or have

jack activated.

Connect

to nondigital

line.

Reload

drivers and

reconfigure.

OK?

Replace NIC/modem

(if applicable).

OK? Done

Done

Replace

system

board.

2–30 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components

3–2 Maintenance and Service Guide

Spare Parts: Notebook Major Components

Item Description

1 Display assemblies

Illustrated Parts Catalog

Tabl e 3-1

Spare Part Number

14.1-inch, TFT, SXGA+

14.1-inch, TFT, XGA

Miscellaneous Plastics Kit (includes the following

components)

2a 2b 2c 2d 2e 2f 2g

3 Switch cover 344400-001

4 Keyboards (include pointing stick)

Left and right display hinge covers RTC battery Keyboard plate Memory shield Bluetooth cover Battery bezel Mini PCI compartment cover not illustrated:

Notebook feet (4) PC Card slot space savers (2)

Brazil Czech

Republic Denmark European France French

Canada Germany Greece Greece - Bk Hungary Iceland India International Israel Italy

344391-201 344391-221

344391-081 344391-A41 344391-051 344391-121

344391-041 341520-151 378538-151 344391-211 344391-DD1 344391-D61 344391-B31 344391-BB1 344391-061

Japan Korea Latin America Norway Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

344397-001 344396-001

344411-001

344391-291 344391-AD1 344391-161 344391-091 344391-131 344391-251 344391-171 344391-BA1 344391-071 344391-B71 344391-BG1 344391-AB1 344391-281 344391-141 344391-031 344391-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Notebook Major Components

3–4 Maintenance and Service Guide

Illustrated Parts Catalog

Tabl e 3-1

Spare Parts: Notebook Major Components

Item Description

5 Top cover (includes TouchPad) 344398-001

6 Fan assembly 345065-001

7 Heat sink 344410-001

8 Hard drives

(Continued)

Spare Part Number

80-GB (5400-rpm) 60-GB (7200-rpm) 60-GB (5400-rpm) 40-GB (5400-rpm) 30-GB (4200-rpm)

9 Modem board 325521-001

10 Button board 346883-001

11 Memory expansion boards, 333-MHz

1024-MB DDR 512-MB DDR 256-MB DDR

12 Processors

Intel Pentium M (Banias) processor, 1.7-GHz Intel Pentium M (Banias) processor, 1.6-GHz Intel Pentium M (Banias) processor, 1.5-GHz Intel Pentium M (Banias) processor, 1.4-GHz Intel Pentium M (Dothan) processor, 1.5 GHz Intel Pentium M (Dothan) processor, 1.6 GHz Intel Pentium M (Dothan) processor, 1.7 GHz Intel Pentium M (Dothan) processor, 1.8 GHz Intel Pentium M (Dothan) processor, 2.0 GHz

344407-001 365438-001 344406-001 344405-001 344404-001

336579-001 336578-001 336577-001

340165-001 319777-001 347253-001 319775-001 359636-001 356596-001 356597-001 345857-001 353395-001

Maintenance and Service Guide 3–5

Illustrated Parts Catalog

Notebook Major Components

3–6 Maintenance and Service Guide

Tabl e 3-1

Spare Parts: Notebook Major Components

Item Description

13 MultiBay devices

Illustrated Parts Catalog

(Continued)

Spare Part Number

24X Max CD-ROM drive 24X Max DVD/CD-RW combo drive 4X Max DVD+RW/R and CD-RW combo drive 8X Max DVD-ROM drive Diskette drive MultiBay battery pack

14 System boards

Includes 64-MB discrete video memory Includes 32-MB discrete video memory

15 LED board (includes cable) 346884-001

16 Bluetooth wireless communications board 348276-001

17 Battery packs

Primary battery pack, Li-Ion, 8-cell, 3.6-Ah, 48-Wh Battery pack, 6-cell

18 Base enclosure (includes speakers) 344399-001

19 Mini PCI communications boards

802.11a/b/g LAN board

802.11b/g LAN board

802.11b/g, W400 modem board (for use in Japan)

802.11b W500 modem board (for use in Japan)

802.11b/g modem board (MOW)

802.11b/g modem board (ROW)

100044-001 346789-001 344256-001 173949-001 241995-001 267747-001

346885-001 344401-001

338669-001 346886-001

325525-001 325526-001 325526-291 339742-291 368247-001 368248-001

Wireless local area network (LAN) cards

802.11b wireless LAN (MOW)

802.11b wireless LAN (ROW)

* Integrated smart card 379336-001

*not illustrated

Maintenance and Service Guide 3–7

345641-001 345640-001

Illustrated Parts Catalog

3.3 Miscellaneous Plastics Kit

Miscellaneous Plastics Kit Components

3–8 Maintenance and Service Guide

Table 3 -2

Miscellaneous Plastics Kit Components

Spare Part Number 344411-001

Item Description

1 Left and right display hinge covers

2 RTC battery

3 Mini PCI compartment cover

4 Bluetooth cover

5 Battery bezel

6 Memory shield

7 Keyboard plate

8 Notebook feet (4)

9 PC Card slot space savers (2)

* Integrated smart card bezel

*not illustrated

Illustrated Parts Catalog

Maintenance and Service Guide 3–9

Illustrated Parts Catalog

3.4 Mass Storage Devices

Table 3-3

Mass Storage Devices

Spare Part Number Information

Spare Part

Item Description

1 Hard drives (include hard drive bezel and frame)

80-GB (5400-rpm) 60-GB (7200-rpm) 60-GB (5400-rpm) 40-GB (5400-rpm) 30-GB (4200-rpm)

2 MultiBay devices

24X Max CD-ROM drive 24X Max DVD/CD-RW combo drive 4X Max DVD+RW/R and CD-RW combo drive 8X Max DVD-ROM Drive Diskette drive MultiBay battery pack

3–10 Maintenance and Service Guide

Number

344407-001 365438-001 344406-001 344405-001 344404-001

100044-001 346789-001 344256-001 173949-001 241995-001 267747-001

3.5 Miscellaneous

Tabl e 3-4

Carrying cases

Illustrated Parts Catalog

Misc

Leather, top load, Samsung Leather, top load, SG Nylon, top load, Samsung Nylon, top load, SG Nylon, entry level

Port Replicators

Advanced Port Replicator Simple Port Replicator

Trusted Platform Module (TPM) 345856-001

Screw Kit (includes the following screws; refer to

Appendix C, “Screw Listing” for more information on

screw specifications and usage.)

■ Phillips PM3.0×4.0 screw

■ Phillips PM3.0×3.5 screw

■ Phillips PM2.5×11.0 screw

■ Phillips PM2.5×9.0 screw

■ Phillips PM2.5×7.0 screw

■ Phillips PM2.5×3.5 screw

■ Phillips PM2.0×5.0 screw

■ Phillips PM2.0×3.0 screw

Screw Kit (hard drive, retaining) 360670-001

USB mouse, carbon 164999-001

■ Phillips PM1.5×3.0 screw

■ Torx T8M2.5×5.5 screw

■ Torx T8M2.5×5.0 screw

■ Torx T8M2.5×3.5

flat-head screw

■ Torx T5M3.0×4.0 screw

■ Hex M2.5×9.0 screw

■ Hex M2.0×10.0 alignment pin

325817-001 325817-002 325815-001 325815-002 325814-001

339096-001 339097-001

344412-001

Maintenance and Service Guide 3–11

Illustrated Parts Catalog

3.6 Sequential Part Number Listing

Table 3 -5

Spare Parts: Sequential Part Number Listing

Spare Part Number

100044-001 24X Max CD-ROM drive

164999-001 USB mouse, carbon

173949-001 8X Max DVD-ROM Drive

239704-001 65-watt AC adapter

241995-001 Diskette drive

246959-001 3-wire power cord - United States

246959-011 3-wire power cord - Australia

246959-021 3-wire power cord - Europe, Middle East, Africa

246959-031 3-wire power cord - United Kingdom

246959-061 3-wire power cord - Italy

246959-081 3-wire power cord - Denmark

246959-201 3-wire power cord - Brazil

246959-291 3-wire power cord - Japan

246959-AD1 3-wire power cord - Korea

246959-AG1 3-wire power cord - Switzerland

246959-BB1 3-wire power cord - Israel

Description

267747-001 MultiBay battery pack

319775-001 Intel Pentium M (Banias) processor, 1.4-GHz

319777-001 Intel Pentium M (Banias) processor, 1.6-GHz

325521-001 Modem board

325525-001 802.11a/b/g LAN board mini PCI communications board

3–12 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3 -5

Spare Parts: Sequential Part Number Listing

(Continued)

Spare Part Number

325526-001 802.11b/g LAN board mini PCI communications board

325526-291 802.11b/g, W400 modem board (for use in Japan) mini PCI

325814-001 Nylon, entry level

325815-001 Nylon, top load, Samsung

325815-002 Nylon, top load, SG

325817-001 Leather, top load, Samsung

325817-002 Leather, top load, SG

336577-001 Memory expansion board, 333 MHz, 256-MB DDR

336578-001 Memory expansion board, 333 MHz, 512-MB DDR

336579-001 Memory expansion board, 333 MHz, 1024-MB DDR

338669-001 Primary battery pack, Li-Ion, 8-cell, 3.6-Ah, 48-Wh

339096-001 Advanced Port Replicator

339097-001 Simple Port Replicator

339742-291 802.11b W500 modem board (for use in Japan) mini PCI

340165-001 Intel Pentium M (Banias) processor, 1.7-GHz

Description

communications board

341520-151 Keyboard (including pointing stick) - Greece

344256-001 4X Max DVD+RW/R and CD-RW combo drive

344391-001 Keyboard (including pointing stick) - United States

344391-031 Keyboard (including pointing stick) - United Kingdom

344391-041 Keyboard (including pointing stick) - Germany

344391-051 Keyboard (including pointing stick) - France

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

Table 3 -5

Spare Parts: Sequential Part Number Listing

(Continued)

Spare Part Number

344391-061 Keyboard (including pointing stick) - Italy

344391-071 Keyboard (including pointing stick) - Spain

344391-081 Keyboard (including pointing stick) - Denmark

344391-091 Keyboard (including pointing stick) - Norway

344391-121 Keyboard (including pointing stick) - French Canada

344391-131 Keyboard (including pointing stick) - Portugal

344391-141 Keyboard (including pointing stick) - Turkey

344391-161 Keyboard (including pointing stick) - Latin America

344391-171 Keyboard (including pointing stick) - Saudi Arabia

344391-201 Keyboard (including pointing stick) - Brazil

344391-211 Keyboard (including pointing stick) - Hungary

344391-221 Keyboard (including pointing stick) - Czech Republic

344391-251 Keyboard (including pointing stick) - Russia

344391-281 Keyboard (including pointing stick) - Thailand

344391-291 Keyboard (including pointing stick) - Japan

344391-A41 Keyboard (including pointing stick) - European

Description

344391-AB1 Keyboard (including pointing stick) - Taiwan

344391-AD1 Keyboard (including pointing stick) - Korea

344391-B31 Keyboard (including pointing stick) - International

344391-B71 Keyboard (including pointing stick) - Sweden/Finland

344391-BA1 Keyboard (including pointing stick) - Slovenia

344391-BB1 Keyboard (including pointing stick) - Israel

344391-BG1 Keyboard (including pointing stick) - Switzerland

3–14 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3 -5

Spare Parts: Sequential Part Number Listing

(Continued)

Spare Part Number

344391-D61 Keyboard (including pointing stick) - India

344391-DD1 Keyboard (including pointing stick) - Iceland

344396-001 Display assembly - 14.1-inch, TFT, XGA

344397-001 Display assembly - 14.1-inch, TFT, SXGA+

344398-001 Top cover (includes TouchPad)

344399-001 Base enclosure (includes speakers)

344400-001 Switch cover

344401-001 System board (includes 64-MB discrete video memory)

344404-001 30-GB (4200-rpm) hard drive (includes bezel and frame)

344405-001 40-GB (5400-rpm) hard drive (includes bezel and frame)

344406-001 60-GB (5400-rpm) hard drive (includes bezel and frame)

344407-001 80-GB (5400-rpm) hard drive (includes bezel and frame)

344410-001 Heat sink

344411-001 Misc Plastics Kit

344412-001 Misc Screw Kit

345065-001 Fan assembly

Description

345640-001 802.11b wireless LAN (ROW) Wireless LAN card

345641-001 802.11b wireless LAN (MOW) Wireless LAN card

345856-001 Trusted Platform Module (TPM)

345857-001 Intel Pentium M (Dothan) processor, 1.8 GHz

346789-001 24X Max DVD/CD-RW combo drive

346883-001 Button board

346884-001 LED board (includes cable)

Maintenance and Service Guide 3–15

Illustrated Parts Catalog

Table 3 -5

Spare Parts: Sequential Part Number Listing

(Continued)

Spare Part Number

346885-001 System board (includes 32-MB discrete video memory)

346886-001 Battery pack, 6-cell

347253-001 Intel Pentium M (Banias) processor, 1.5-GHz

348276-001 Bluetooth wireless communications board

353395-001 Intel Pentium M (Dothan) processor, 2.0 GHz

356596-001 Intel Pentium M (Dothan) processor, 1.6 GHz

356597-001 Intel Pentium M (Dothan) processor, 1.7 GHz

359636-001 Intel Pentium M (Dothan) processor, 1.5 GHz

360670-001 Screw Kit (hard drive, retaining)

365438-001 60-GB (7200-rpm) hard drive (includes bezel and frame)

368247-001 802.11b/g modem board (MOW) mini PCI communications

368248-001 802.11b/g modem board (ROW) mini PCI communications

378538-151 Keyboard (including pointing stick) - Greece Bk

379336-001 Integrated smart card

Description

board

3–16 Maintenance and Service Guide

Removal and Replacement

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

■ Magnetic screwdriver

■ Phillips P0 screwdriver

■ 5.0-mm socket for system board standoffs

■ Flat-bladed screwdriver

Preliminaries

Maintenance and Service Guide 4–1

Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the notebook, place the

✎

subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

CAUTION: When servicing the notebook, ensure that cables are

placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

4–2 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:

■ Before removing or inserting a hard drive, shut down the

notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, then shut it down.

■ Before removing a diskette drive or optical drive, ensure that

a diskette or disc is not in the drive. Ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces that have at least one inch of

shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, a CD-ROM drive, or a diskette

drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack

mailer or other suitable form of protective packaging and label the package “Fragile: Handle With Care.”

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits

Maintenance and Service Guide 4–3

Removal and Replacement Preliminaries

provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal life cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4.5 Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until the

parts arrive at static-free workstations.

■ Place items on a grounded surface before removing them

from their containers.

■ Always be properly grounded when touching a sensitive

component or assembly.

4–4 Maintenance and Service Guide

Removal and Replacement Preliminaries

■ Store reusable electrostatic-sensitive parts from assemblies in

protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding

material (refer to Table 4-2).

■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.

■ Use conductive field service tools, such as cutters,

screwdrivers, and vacuums.

■ When using fixtures that must directly contact dissipative

surfaces, use only fixtures made of static-safe materials.

■ Keep the work area free of nonconductive materials, such as

ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or

removing connectors or test equipment.

Maintenance and Service Guide 4–5

Removal and Replacement Preliminaries

4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

4–6 Maintenance and Service Guide

Removal and Replacement Preliminaries

Other grounding equipment recommended for use in preventing electrostatic damage includes

■ Antistatic tape.

■ Antistatic smocks, aprons, and sleeve protectors.

■ Conductive bins and other assembly or soldering aids.

■ Nonconductive foam.

■ Conductive tabletop workstations with ground cords of

one-megohm resistance.

■ Static-dissipative tables or floor mats with hard ties to

the ground.

■ Field service kits.

■ Static awareness labels.

■ Material-handling packages.

■ Nonconductive plastic bags, tubes, or boxes.

■ Metal tote boxes.

■ Electrostatic voltage levels and protective materials.

Maintenance and Service Guide 4–7

Removal and Replacement Preliminaries

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Tabl e 4-1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A product can be degraded by as little as 700 volts.

✎

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4 -2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

4–8 Maintenance and Service Guide

Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

There are fifty-seven screws and standoffs, in fifteen different sizes, that must be removed, replaced, and/or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement.

Refer to Appendix C, “Screw Listing,” for detailed information on screw sizes, locations, and usage.

Maintenance and Service Guide 5–1

Removal and Replacement Procedures

5.1 Serial Number

Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.

Serial Number Location

5–2 Maintenance and Service Guide

Removal and Replacement Procedures

5.2 Disassembly Sequence Chart

Use the chart below to determine the section number to be referenced when removing notebook components.

Disassembly Sequence Chart

# of Screws

Section Description

5.3 Preparing the notebook for disassembly

Removed

Battery pack Hard drive

5.4 Notebook feet 0

5.5 Mini PCI communications board 1

5.6 MultiBay device 0

5.7 Bluetooth wireless communications board

5.8 Integrated smart card 0

5.9 Keyboard 2

5.10 Modem board 2

5.11 Memory expansion board 0

5.12 Switch cover 2

5.13 Keyboard plate 0

5.14 Security Module (TPM) 1

5.15 Fan assembly 5

5.16 Heat sink 4

5.17 Processor 0

5.18 Display assembly 4

0 2 to remove, 6 to disassemble

5.19 Top cover 16

5.20 RTC battery 0

Maintenance and Service Guide 5–3

Removal and Replacement Procedures

Disassembly Sequence Chart

(Continued)

# of Screws

Section Description

5.21 LED board 0

5.22 Button board 2

5.23 System board 5 screws,

Removed

2 standoffs

5–4 Maintenance and Service Guide

Removal and Replacement Procedures

5.3 Preparing the Notebook for Disassembly

Before you begin any removal or installation procedures:

1. Save your work, exit all applications, and shut down the notebook. If you are not sure whether the notebook is off or in Hibernation, briefly press the power button. If your work returns to the screen, save your work, exit all applications, and then shut down the notebook.

2. Disconnect all external devices connected to the notebook.

3. Disconnect the power cord.

4. Remove the battery pack by following these steps:

Spare Part Number Information

Battery packs

Primary battery pack, Li-Ion, 6-cell, 3.6-Ah, 48-Wh Battery pack, 6-cell

Maintenance and Service Guide 5–5

338669-001 346886-001

Removal and Replacement Procedures

a. Turn the notebook upside down, with the front panel

facing you.

b. Slide and hold the battery release latch 1 toward the

back of the notebook.

c. Use the notch in the battery pack to slide the battery pack

to the left 2.

d. Remove the battery pack.

Removing the Battery Pack

5–6 Maintenance and Service Guide

Removal and Replacement Procedures

5. Remove the battery bezel by sliding it down and off of the battery pack.

The battery bezel is included in the Miscellaneous Plastics Kit,

✎

spare part number 344411-001.

Removing the Battery Bezel

Reverse the above procedure to install the battery pack and battery bezel.

Maintenance and Service Guide 5–7

Removal and Replacement Procedures

Spare Part Number Information

Hard drives (include hard drive frame and connector)

80-GB (5400-rpm) 60-GB (7200-rpm) 60-GB (5400-rpm) 40-GB (5400-rpm) 30-GB (4200-rpm)

344407-001 365438-001 344406-001 344405-001 344404-001

6. Remove the hard drive by following these steps:

a. Turn the notebook upside down, with the rear panel

facing you.

b. Remove the T8M2.5×5.0 screw 1 that secures the hard

drive door to the notebook.

c. Remove the PM3.0×4.0 hard drive security screw 2 that

secures the hard drive to the notebook.

Removing the Hard Drive Screws

5–8 Maintenance and Service Guide

Removal and Replacement Procedures

d. Lift the hard drive cover up and swing it back 1.

e. Use the Mylar tab 2 to slide the hard drive to the left 3

to disconnect it from the system board.

f. Remove the hard drive.

Removing the Hard Drive

Maintenance and Service Guide 5–9

Removal and Replacement Procedures

CAUTION: The hard drive should be disassembled only if it is

damaged and must be repaired. Unnecessary disassembly of the hard drive can result in damage to the hard drive and loss of information.

g. Remove the two T5M3.0×4.0 screws 1 and the two

PM3.0×3.5 screws 2 that secure the hard drive to the hard drive frame.

h. Use a 4.0-mm socket to remove the two M2.0×10.0

alignment pins 3 that secure the hard drive to the hard drive frame.

i. Remove the hard drive from the hard drive frame 4.

j. Remove the hard drive connector from the hard drive 5.

Removing the Hard Drive Bracket and Connector

Reverse the above procedure to reassemble and install the hard drive.

5–10 Maintenance and Service Guide

5.4 Notebook Feet

The notebook feet are adhesive-backed rubber pads. The notebook feet are included in the Miscellaneous Plastics Kit, spare part number 344411-001. The notebook feet attach to the base enclosure as illustrated below.

Removal and Replacement Procedures

Replacing the Notebook Feet

Maintenance and Service Guide 5–11

Removal and Replacement Procedures

5.5 Mini PCI Communications Board

Spare Part Number Information

Mini PCI communications boards

802.11a/b/g LAN board

802.11b/g LAN board

802.11b/g, W400 modem board (for use in Japan)

802.11b W500 modem board (for use in Japan)

802.11b/g modem board (MOW)

802.11b/g modem board (ROW)

Wireless LAN cards

802.11b (MOW)

802.11b (ROW)

325525-001 325526-001 325526-291 339742-291 368247-001 368248-001

345641-001 345640-001

5–12 Maintenance and Service Guide

Removal and Replacement Procedures

1. Prepare the notebook for disassembly (refer to Section 5.3).

2. Turn the notebook upside down, with the front facing you.

3. Remove the PM2.5×3.5 screw 1 that secures the Mini PCI compartment cover to the notebook.

4. Lift the right side of the cover up and swing it to the left 2.

5. Remove the cover.

The Mini PCI compartment cover is included in the

✎

Miscellaneous Plastics Kit, spare part number 344411-001.

Removing the Mini PCI Compartment Cover

Maintenance and Service Guide 5–13

Removal and Replacement Procedures

6. If a wireless communications device is installed in this compartment, disconnect the two antenna cables from the Mini PCI communications board. Note that the longer cable 1 connects to the rear antenna terminal and the shorter antenna cable 2 connects to the front antenna terminal.

7. If a modem is installed in this compartment, disconnect the modem cable from the modem 3.

Disconnecting the Cables from the Mini PCI Communications Board

5–14 Maintenance and Service Guide

HP Compaq nc6000 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Description

1.1 Models

1.2 Features

1.3 Clearing a Password

1.4 Power Management

1.5 External Components

1.6 Design Overview

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

Using Computer Setup

Selecting from the File Menu

Selecting from the Security Menu

Selecting from the Advanced Menu

2.2 Using Diagnostics for Windows

Obtaining, Saving, or Printing Configuration Information

Obtaining, Saving, or Printing Diagnostic Test Information

2.3 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Notebook Major Components

3.3 Miscellaneous Plastics Kit

3.4 Mass Storage Devices

3.5 Miscellaneous

3.6 Sequential Part Number Listing

4.1 Tools Required

4.2 Service Considerations

Plastic Parts

Cables and Connectors

4.3 Preventing Damage to Removable Drives

4.4 Preventing Electrostatic Damage

4.5 Packaging and Transporting Precautions

4.6 Workstation Precautions

4.7 Grounding Equipment and Methods

5.1 Serial Number

5.2 Disassembly Sequence Chart

5.3 Preparing the Notebook for Disassembly

5.4 Notebook Feet

5.5 Mini PCI Communications Board