This troubleshooting reference is used for maintaining and
servicing the notebook. The guide provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Compaq Business Notebook nc4010
Fourth Edition: July 2006
First Edition: May 2003
Document Part Number: 310030-004
The HP Compaq Notebook nc4010 Series of personal notebooks
offer advanced modularity, Intel® Pentium®-M processors with
64-bit architecture, industry-leading Accelerated Graphics Port
(AGP) implementation, and extensive multimedia support.
HP Compaq Notebook nc4010 Series
Maintenance and Service Guide1–1
Product Description
1.1Models
Notebook models are shown in Tables 1-1 and 1-2.
Tabl e 1-1
HP Compaq Notebook nc4010
Model Naming Conventions
Key
Cnc4010UP160X260NGT51P
12345678910
KeyDescriptionOptions
1Brand/Series designatorC = Compaqnc4010 = nc4010
2Processor typeUP = Intel Pentium-M
3Processor speed170 = 1.7 GHz
160 = 1.6 GHz
150 = 1.5 GHz
4Display type/
size/resolution
5Hard drive size80 = 80 GB
1–2Maintenance and Service Guide
X = XGA
(1024 × 768)
60 = 60 GB
140 = 1.4 GHz
130 = 1.3 GHz
2 = 12.x in
40 = 40 GB
30 = 30 GB
Product Description
Tabl e 1-1
HP Compaq Notebook nc4010
Model Naming Conventions
6Optical drive designatorN = None
7Integrated communication/
wireless device
8TPM Security ModuleT = included
9RAM51 = 512 MB25 = 256 MB
10Operating systemP = Microsoft® Windows® XP Pro
G = Combination
modem and
GB NIC
(Continued)
i = 802.11b +
Bluetooth®
j = 802.11g +
Bluetooth
k = 802.11a/b +
Bluetooth
m = 802.11a/b/g +
Bluetooth
p = Bluetooth
N = none
Maintenance and Service Guide1–3
Product Description
Table 1 -2
HP Compaq Notebook nc4010 Models
All HP Compaq Notebook nc4010 models feature:
■ Dual-point pointing device (TouchPad and pointing stick)
■ 6-cell, 4.0-wH lithium ion (Li-Ion) battery pack
■ 3-year warranty on parts and labor
Cnc4010UP160X240NGm25P
KoreaPB694PA AB1
Cnc4010UP170X260NGiT51P
United StatesPA742AA ABA
Cnc4010UP170X260NGm51P
French CanadaPA741AA ABCUnited StatesPA741AA ABA
Cnc4010UP160X240NGN51P
French CanadaDV103U ABCUnited StatesDV103U ABA
Cnc4010UP170X260NGiT51P
United StatesDY888AA ABA
Cnc4010UP150X230NGp25P
Saudi ArabiaDY886AA ABV
Cnc4010UP170X260NGmT51P
French CanadaDY884AA ABCUnited StatesDY884AA ABA
Cnc4010UP160X240NGk51P
Saudi ArabiaDY883AA ABV
Cnc4010UP150X230NGN25P
Australia
Hong Kong
India
France
Japan
Japan (English)
DY883AA ABN
DY883AA AKD
DY883AA AB9
DY883AA ACB
DY883AA AKN
DY883AA ABE
DY883AA AK8
DY883AA UUZ
DY883AA AB8
DY883AA ABU
Maintenance and Service Guide1–5
Product Description
Table 1 -2
HP Compaq Notebook nc4010 Models
Cnc4010UP160X240NGm51P
United StatesDY882AA ABA
Cnc4010UP160X240NGN51P
Asia Pacific
Australia
Belgium
Brazil
Czech Republic
Denmark
Europe
France
French Canada
Germany
Greece
Hong Kong
Hungary
Iceland
India
Israel
Italy
Japan
Japan (English)
Korea
■ Intel Pentium-M 1.7-, 1.6-, 1.5-, 1.4-, or 1.3-GHz processor
with 400-MHz processor side bus and 1024-KB L2 cache,
varying by notebook model
■ 12.1-inch XGA (1024 × 768) TFT display with over 16.7
million colors, varying by notebook model
■ ATI MOBILITY RADEON graphics with user selectable
32- or 64-MB DDR synchronous DRAM (SDRAM)
■ 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by
notebook model
■ 256-MB high-performance SDRAM, expandable to 1.0 GB
■ Microsoft® Windows® XP Pro, varying by notebook model
■ Full-size Windows 98 keyboard with dual-point (TouchPad
and pointing stick) pointing device
■ 56-Kbps V.92 modem integrated on the system board
■ Integrated Secure Digital (SD) slot
■ Integrated wireless support of 802.11a/b/g and Bluetooth®
devices
■ Integrated support for ISDN
■ Support for Trusted Platform Module (TPM) based security
[Also called Trusted Computing Group (TCG) module]
■ Support for one Type I or II PC Card slot with support for
both 32-bit (CardBus) and 16-bit PC Cards
■ Support for integrated Smart Card Reader in the PC Card slot
■ External 65-W AC adapter with power cord
■ 6-cell Li-Ion battery pack
■ PremierSound 16-bit sound
Product Description
Maintenance and Service Guide1–7
Product Description
■ Support for the following drives through the optional
Advanced or Common Port Replicators or the
USB MultiBay cradle:
❏ 1.44-MB Diskette Drive
❏ 24X Max CD-ROM Drive
❏ 8X Max CD-RW Drive
❏ 8X Max DVD-ROM Drive
❏ 8X Max DVD/CD-RW Combo Drive
■ Slots
❏ One Type II PC Card
❏ Secure Digital (SD)
■ Jacks
❏ Microphone in
❏ RJ-11 (modem)
❏ RJ-45 (NIC)
■ Ports
❏ Infrared
■ Connectors
❏ External monitor
❏ DC power
❏ S-Video TV-out
❏ Docking
❏ Travel battery
❏ USB
1–8Maintenance and Service Guide
1.3Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Chapter 5, in
section “Preparing the Notebook for Disassembly” for more
information).
2. Remove the real time clock (RTC) battery (refer to Chapter 5,
in section “ RTC Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings are cleared.
1.4Power Management
Product Description
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■ Standby
■ Hibernation
■ Setting customization by the user
■ Hotkeys for setting level of performance
■ Battery calibration
■ Display lid switch standby/resume
■ Power/standby button
■ Advanced Configuration and Power Management (ACP)
compliance
Maintenance and Service Guide1–9
Product Description
1.5 External Components
The external components on the front and right side of the
notebook are shown below and described in Table 1-3.
.
Front and Right-Side Components
Tabl e 1-3
Front and Right-Side Components
ItemComponentFunction
1Microphone jackInputs single-channel sound.
2Wireless lightOn: The Mini PCI wireless LAN card and/or
Bluetooth are on.
Off: The Mini PCI wireless LAN card and
Bluetooth are off.
3Power/standby lightOn: Power is turned on.
Blinking: Notebook is in Standby.
1–10Maintenance and Service Guide
Product Description
Tabl e 1-3
Front and Right-Side Components
ItemComponentFunction
4Battery lightOn: A battery pack is charging.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition, the
battery light begins blinking more quickly.
5Display release latchOpens the notebook.
6Security cable slotAttaches an optional security cable to the
notebook.
The purpose of security solutions is
✎
to act as a deterrent. These
solutions do not prevent the product
from being mishandled or stolen.
7Hard drive bayHolds the primary hard drive.
8Exhaust ventEnables airflow to cool internal components.
(Continued)
To prevent overheating, do not
Ä
obstruct vents. Using the notebook on
a soft surface, such as a pillow,
blanket, rug, or thick clothing can block
airflow.
Maintenance and Service Guide1–11
Product Description
The notebook rear and left-side components are shown below and
described in Table 1-4.
Rear and Left-Side Components
Tabl e 1-4
Rear and Left-Side Components
ItemComponentFunction
1Exhaust ventEnables airflow to cool internal components.
To prevent overheating, do not
Ä
obstruct vents. Using the notebook
on a soft surface, such as a pillow,
blanket, rug, or thick clothing can
block airflow.
2S-Video-out connectorConnects an optional S-Video device, such
as a television, VCR, camcorder, overhead
projector, or video capture card.
3External monitor
connector
1–12Maintenance and Service Guide
Connects an optional external monitor or
overhead projector.
Product Description
Tabl e 1-4
Rear and Left-Side Components
ItemComponentFunction
4USB connectors (2)Connect USB 1.1- and 2.0-compliant devices
to the notebook using a standard USB cable.
The right connector also functions as a
self-powered USB connector and allows an
optional External MultiBay to be connected
to the notebook using the External
MultiBay-Powered USB cable.
5DC power connectorConnects an AC adapter or an optional
Automobile power adapter/charger, aircraft
power adapter, or DC cable.
6RJ-45 network jackConnects a network cable.
7RJ-11 modem jackConnects a modem cable.
8Infrared portLinks another IrDA-compliant device for
wireless communication.
9PC Card eject buttonEjects an optional PC Card from the
PC Card slot.
(Continued)
10PC Card slotSupports optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Cards. The PC Card
slot also supports an optional Smart Card
Reader.
11Secure Digital (SD) slot Supports SD Memory Cards and MultiMedia
13Microphone input jackConnects an optional monaural microphone.
14SpeakerProduces system sound.
Maintenance and Service Guide1–13
Product Description
The notebook keyboard components are shown below and
described in Table 1-5.
Keyboard Components
Table 1 -5
Keyboard Components
Item
1–14Maintenance and Service Guide
ComponentFunction
1Fn keyExecutes frequently used system functions
when pressed in combination with another key.
2Caps lock keyOn: Caps lock is on.
3F1 through F12
function keys
4Num lock keyOn: Num lock is on and the internal keypad is
Execute frequently used system functions when
pressed in combination with the Fn key.
enabled.
Table 1 -5
Keyboard Components
Product Description
(Continued)
Item
ComponentFunction
5Internal keypadConverts keys to numeric keypad.
6Cursor control keysMove the cursor around the screen.
7Windows
applications key
8Windows logo keyDisplays the Windows Start menu.
Displays shortcut menu for items beneath the
pointer.
Maintenance and Service Guide1–15
Product Description
The notebook top components are shown below and described in
Table 1-6.
Top Components
Tabl e 1-6
Top Components
Item
1–16Maintenance and Service Guide
ComponentFunction
1Display lid switchSecures the display when it is closed.
2Hard drive activity lightOn: The hard drive is being accessed.
3Num lock lightOn: Num lock is on or the embedded
numeric keypad is enabled.
4Quick Launch
buttons (3)
Enable you to access common functions with
a single keystroke.
Tabl e 1-6
Top Components
Product Description
(Continued)
Item
ComponentFunction
5Power buttonWhen the notebook is:
■ Off, press and release to turn on the
notebook.
■ In Standby, press and release to exit
Standby.
■ In Hibernation, press and release to exit
Hibernation. If the system has stopped
responding and Windows shutdown
procedures cannot be used, press
and hold for 5 seconds to turn off the
notebook.
6Mute buttonMutes system volume.
7Volume buttons (2)Adjust the system volume.
8Caps lock lightOn: Caps lock is on.
9Scroll lock lightOn: Scroll lock is on.
10Pointing stickMoves the pointer and selects or activates
items on the screen.
11Pointing stick buttonsFunction like the left and right buttons on an
external mouse.
12TouchPadMoves the pointer and selects or activates
items on the screen. Can be set to perform
other mouse functions, such as scrolling and
double-clicking.
13TouchPad buttonsFunction like the left and right buttons on an
external mouse.
Maintenance and Service Guide1–17
Product Description
The external components on the bottom of the notebook are
shown below and described in Table 1-7.
Bottom Components
Table 1 -7
Bottom Components
Item
1–18Maintenance and Service Guide
ComponentFunction
1Hard drive baySupports the primary hard drive.
The hard drive is secured to the
notebook by one screw.
2Hard drive retention screwSecures the hard drive to the
notebook.
Product Description
Table 1 -7
Bottom Components
Item
ComponentFunction
3Intake ventsEnable airflow to cool internal
4Travel battery connectorConnects the optional travel
5Docking connectorConnects the notebook to an
(Continued)
components.
To prevent overheating,
Ä
do not obstruct vents.
Using the notebook on a
soft surface, such as a
pillow, blanket, rug, or
thick clothing can block
airflow.
battery bay. The travel battery
connector has a plastic cover that
must be opened before connecting
the travel battery bay.
optional port replicator.
6Mini PCI compartmentHolds an optional wireless LAN or
ISDN device.
To prevent your notebook
Ä
from operating improperly
and a warning message
from being displayed,
install only an authorized
Mini PCI device in your
notebook. The FCC does
not allow unauthorized
Mini PCI devices to be
used in this notebook. If a
warning message is
displayed after you install
a Mini PCI device,
remove the device and
contact your HP
Customer Care Center.
Maintenance and Service Guide1–19
Product Description
Table 1 -7
Bottom Components
Item
ComponentFunction
7Memory expansion
compartment
8Battery release latchReleases the primary battery pack
9Battery bayHolds the primary battery pack.
(Continued)
Contains 1 memory expansion slot
for optional memory modules.
from the battery bay.
1–20Maintenance and Service Guide
1.6Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps. The system
board provides the following device connections:
■ Memory module
■ Hard drive
■ Display
■ Keyboard, TouchPad, and pointing stick
■ Audio
■ Intel Pentium-M processors
■ Fan
■ PC Card
■ Smart Card Reader
■ Modem, NIC, ISDN, and wireless devices
■ TPM security module
The notebook uses an electrical fan for ventilation. The fan is
controlled by a temperature sensor and is designed to turn on
automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the notebook.
Product Description
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the notebook.
Maintenance and Service Guide1–21
Troubleshooting
WARNING: Only authorized technicians trained by HP should
Å
repair this equipment. All troubleshooting and repair procedures are
detailed to allow only subassembly/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2
Maintenance and Service Guide2–1
Troubleshooting
2.1Computer Setup and Diagnostics
Utilities
The notebook features two system management utilities:
■ Computer Setup—A system information and customization
utility that can be used even when your operating system is
not working or will not load. This utility includes settings that
are not available in Microsoft Windows.
■ Diagnostics for Windows—A system information and
diagnostic utility that is used within the Windows operating
system. Use this utility whenever possible to:
❏ Display system information.
❏ Test system components.
❏ Troubleshoot a device configuration problem in
Windows XP Professional or Windows XP Home.
It is not necessary to configure a device connected to a USB
✎
connector on the notebook or to an optional HP Port Replicator.
Using Computer Setup
Information and settings in Computer Setup are accessed from
the File, Security, or Advanced menus:
1. Turn on or restart the notebook. Press
F10 = ROM-Based Setup message is displayed in the lower
left corner of the screen.
❏ To change the language, press F2.
❏ To view navigation information, press F1.
❏ To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu.
2–2Maintenance and Service Guide
F10 while the
3. To close Computer Setup and restart the notebook:
❏ Select File > Save Changes and Exit and press enter.
– or –
❏ Select File > Ignore Changes and Exit and press enter.
4. When you are prompted to confirm your action, press F10.
Selecting from the File Menu
Table 2 -1
File Menu
SelectTo Do This
Troubleshooting
System Information
■ View identification information about the
notebook, a Port Replicator, and any battery
packs in the system.
■ View specification information about the
processor, memory and cache size, and
system ROM.
Save to FloppySave system configuration settings to a diskette.
Restore from FloppyRestore system configuration settings from a
Restore DefaultsReplace configuration settings in Computer
Ignore Changes and ExitCancel changes entered during the current
Save Changes and ExitSave changes entered during the current
diskette.
Setup with factory default settings. Identification
information is retained.
session, then exit and restart the notebook.
session, then exit and restart the notebook.
Maintenance and Service Guide2–3
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