HP Compaq nc4010 Maintenance and Service Guide

Maintenance and Service Guide

HP Compaq Business Notebook nc4010

Document Part Number: 310030-004

July 2006

This troubleshooting reference is used for maintaining and servicing the notebook. The guide provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Compaq Business Notebook nc4010 Fourth Edition: July 2006 First Edition: May 2003 Document Part Number: 310030-004

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–10

1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21

2 Troubleshooting

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Maintenance and Service Guide iii

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit Components . . . . . . . . . . 3–9

3.4 Port Replicators and Mass Storage Devices . . . . . . 3–11

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.6 Mini PCI Communications Board. . . . . . . . . . . . . . 5–14

5.7 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.8 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.9 TPM Security Module. . . . . . . . . . . . . . . . . . . . . . . 5–26

5.10 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.11 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.12 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.13 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . 5–38

5.15 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43

5.16 Bluetooth Wireless Device. . . . . . . . . . . . . . . . . . 5–47

5.17 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49

5.18 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53

5.19 Speaker/Microphone . . . . . . . . . . . . . . . . . . . . . . 5–54

5.20 Switch Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–55

5.21 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57

5.22 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–60

Contents

Maintenance and Service Guide v

Contents

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

Index

vi Maintenance and Service Guide

Product Description

The HP Compaq Notebook nc4010 Series of personal notebooks offer advanced modularity, Intel® Pentium®-M processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

HP Compaq Notebook nc4010 Series

Maintenance and Service Guide 1–1

Product Description

1.1 Models

Notebook models are shown in Tables 1-1 and 1-2.

Tabl e 1-1

HP Compaq Notebook nc4010

Model Naming Conventions

Key

Cnc4010 UP 160 X2 60 N G T 51 P

1 2345678910

Key Description Options

1 Brand/Series designator C = Compaq nc4010 = nc4010

2 Processor type UP = Intel Pentium-M

3 Processor speed 170 = 1.7 GHz

160 = 1.6 GHz 150 = 1.5 GHz

4 Display type/

size/resolution

5 Hard drive size 80 = 80 GB

1–2 Maintenance and Service Guide

X = XGA (1024 × 768)

60 = 60 GB

140 = 1.4 GHz 130 = 1.3 GHz

2 = 12.x in

40 = 40 GB 30 = 30 GB

Product Description

Tabl e 1-1

HP Compaq Notebook nc4010

Model Naming Conventions

6 Optical drive designator N = None

7 Integrated communication/

wireless device

8 TPM Security Module T = included

9 RAM 51 = 512 MB 25 = 256 MB

10 Operating system P = Microsoft® Windows® XP Pro

G = Combination

modem and GB NIC

(Continued)

i = 802.11b +

Bluetooth®

j = 802.11g +

Bluetooth

k = 802.11a/b +

Bluetooth

m = 802.11a/b/g +

Bluetooth p = Bluetooth N = none

Maintenance and Service Guide 1–3

Product Description

Table 1 -2

HP Compaq Notebook nc4010 Models

All HP Compaq Notebook nc4010 models feature:

■ Dual-point pointing device (TouchPad and pointing stick)

■ 6-cell, 4.0-wH lithium ion (Li-Ion) battery pack

■ 3-year warranty on parts and labor

Cnc4010 UP 160 X2 40 N Gm 25 P

Korea PB694PA AB1

Cnc4010 UP 170 X2 60 N Gi T 51 P

United States PA742AA ABA

Cnc4010 UP 170 X2 60 N Gm 51 P

French Canada PA741AA ABC United States PA741AA ABA

Cnc4010 UP 160 X2 40 N GN 51 P

French Canada DV103U ABC United States DV103U ABA

Cnc4010 UP 170 X2 60 N Gi T 51 P

United States DY888AA ABA

Cnc4010 UP 150 X2 30 N Gp 25 P

Saudi Arabia DY886AA ABV

Cnc4010 UP 170 X2 60 N Gm T 51 P

French Canada DY884AA ABC United States DY884AA ABA

Cnc4010 UP 160 X2 40 N Gk 51 P

Saudi Arabia DY883AA ABV

Cnc4010 UP 150 X2 30 N GN 25 P

Australia Hong Kong India France Japan Japan (English)

1–4 Maintenance and Service Guide

DY887AA ABG DY887AA AB5 DY887AA ACJ DG989A ABF DY887AA ABJ DY887AA ACF

Korea People’s

Republic of

China Ta i wa n Thailand

DY887AA AB1 DY887AA AB2

DY887AA AB0 DY887AA AKL

Product Description

Table 1 -2

HP Compaq Notebook nc4010 Models

Cnc4010 UP 150 X2 30 N Gp 25 P

(Continued)

Belgium Czech Republic Denmark Europe France Germany Greece Hungary Iceland Israel Italy

Cnc4010 UP 160 X2 40 N Gk 51 P

Belgium Czech Republic Denmark Europe France Germany Greece Iceland Israel Italy The Netherlands

DY886AA UUG DY886AA AKB DY886AA ABY DY886AA ABB DY886AA ABF DY886AA ABD DY866AA AB7 DY886AA AKC DY886AA A2M DY886AA ABT DY886AA ABZ

DY883AA UUG DY883AA AKB DY883AA ABY DY883AA ABB DY883AA ABF DY883AA ABD DY883AA AB7 DY883AA A2M DY883AA ABT DY883AA ABZ DY883AA ABH

The Netherlands Norway Poland Portugal Russia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

Norway Poland Portugal Russia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

DY886AA ABH DY886AA ABN DY886AA AKD DY886AA AB9 DY886AA ACB DY866AA AKN DY886AA ABE DY886AA AK8 DY886AA UUZ DY886AA AB8 DY886AA ABU

DY883AA ABN DY883AA AKD DY883AA AB9 DY883AA ACB DY883AA AKN DY883AA ABE DY883AA AK8 DY883AA UUZ DY883AA AB8 DY883AA ABU

Maintenance and Service Guide 1–5

Product Description

Table 1 -2

HP Compaq Notebook nc4010 Models

Cnc4010 UP 160 X2 40 N Gm 51 P

United States DY882AA ABA

Cnc4010 UP 160 X2 40 N GN 51 P

Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India Israel Italy Japan Japan (English) Korea

DY881AA UUF DY881AA ABG DY881AA UUG DY881AA AC4 DY881AA AKB DY881AA ABY DY881AA ABB DY881AA ABF DY881AA ABC DY881AA ABD DY881AA AB7 DY881AA AB5 DY881AA AKC DY881AA A2M DY881AA ACJ DY881AA ABT DY881AA ABZ DY881AA ABJ DY881AA ACF DY881AA AB1

Latin America The Netherlands Norway People’s

Republic of

China Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

(Continued)

DY881AA ABM DY881AA ABH DY881AA ABN DY881AA AB2

DY881AA DKD DY881AA AB9 DY881AA ACB DY881AA ABV DY881AA AKN DY881AA ABE DY881AA AK8 DY881AA UUZ DY881AA AB0 DY881AA AKL DY881AA AB9 DY881AA ABU DY881AA ABA

1–6 Maintenance and Service Guide

1.2 Features

■ Intel Pentium-M 1.7-, 1.6-, 1.5-, 1.4-, or 1.3-GHz processor

with 400-MHz processor side bus and 1024-KB L2 cache, varying by notebook model

■ 12.1-inch XGA (1024 × 768) TFT display with over 16.7

million colors, varying by notebook model

■ ATI MOBILITY RADEON graphics with user selectable

32- or 64-MB DDR synchronous DRAM (SDRAM)

■ 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by

notebook model

■ 256-MB high-performance SDRAM, expandable to 1.0 GB

■ Microsoft® Windows® XP Pro, varying by notebook model

■ Full-size Windows 98 keyboard with dual-point (TouchPad

and pointing stick) pointing device

■ 56-Kbps V.92 modem integrated on the system board

■ Integrated Secure Digital (SD) slot

■ Integrated wireless support of 802.11a/b/g and Bluetooth®

devices

■ Integrated support for ISDN

■ Support for Trusted Platform Module (TPM) based security

[Also called Trusted Computing Group (TCG) module]

■ Support for one Type I or II PC Card slot with support for

both 32-bit (CardBus) and 16-bit PC Cards

■ Support for integrated Smart Card Reader in the PC Card slot

■ External 65-W AC adapter with power cord

■ 6-cell Li-Ion battery pack

■ PremierSound 16-bit sound

Product Description

Maintenance and Service Guide 1–7

Product Description

■ Support for the following drives through the optional

Advanced or Common Port Replicators or the USB MultiBay cradle:

❏ 1.44-MB Diskette Drive

❏ 24X Max CD-ROM Drive

❏ 8X Max CD-RW Drive

❏ 8X Max DVD-ROM Drive

❏ 8X Max DVD/CD-RW Combo Drive

■ Slots

❏ One Type II PC Card

❏ Secure Digital (SD)

■ Jacks

❏ Microphone in

❏ RJ-11 (modem)

❏ RJ-45 (NIC)

■ Ports

❏ Infrared

■ Connectors

❏ External monitor

❏ DC power

❏ S-Video TV-out

❏ Docking

❏ Travel battery

❏ USB

1–8 Maintenance and Service Guide

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the notebook for disassembly (refer to Chapter 5, in

section “Preparing the Notebook for Disassembly” for more

information).

2. Remove the real time clock (RTC) battery (refer to Chapter 5,

in section “ RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.

6. Turn on the notebook.

All passwords and all CMOS settings are cleared.

1.4 Power Management

Product Description

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting level of performance

■ Battery calibration

■ Display lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACP)

compliance

Maintenance and Service Guide 1–9

Product Description

1.5 External Components

The external components on the front and right side of the notebook are shown below and described in Table 1-3.

Front and Right-Side Components

Tabl e 1-3

Front and Right-Side Components

Item Component Function

1 Microphone jack Inputs single-channel sound.

2 Wireless light On: The Mini PCI wireless LAN card and/or

Bluetooth are on. Off: The Mini PCI wireless LAN card and

Bluetooth are off.

3 Power/standby light On: Power is turned on.

Blinking: Notebook is in Standby.

1–10 Maintenance and Service Guide

Product Description

Tabl e 1-3

Front and Right-Side Components

Item Component Function

4 Battery light On: A battery pack is charging.

Blinking: A battery pack that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking more quickly.

5 Display release latch Opens the notebook.

6 Security cable slot Attaches an optional security cable to the

notebook.

The purpose of security solutions is

✎

to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.

7 Hard drive bay Holds the primary hard drive.

8 Exhaust vent Enables airflow to cool internal components.

(Continued)

To prevent overheating, do not

obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing can block airflow.

Maintenance and Service Guide 1–11

Product Description

The notebook rear and left-side components are shown below and described in Table 1-4.

Rear and Left-Side Components

Tabl e 1-4

Rear and Left-Side Components

Item Component Function

1 Exhaust vent Enables airflow to cool internal components.

To prevent overheating, do not

obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing can block airflow.

2 S-Video-out connector Connects an optional S-Video device, such

as a television, VCR, camcorder, overhead projector, or video capture card.

3 External monitor

connector

1–12 Maintenance and Service Guide

Connects an optional external monitor or overhead projector.

Product Description

Tabl e 1-4

Rear and Left-Side Components

Item Component Function

4 USB connectors (2) Connect USB 1.1- and 2.0-compliant devices

to the notebook using a standard USB cable. The right connector also functions as a

self-powered USB connector and allows an optional External MultiBay to be connected to the notebook using the External MultiBay-Powered USB cable.

5 DC power connector Connects an AC adapter or an optional

Automobile power adapter/charger, aircraft power adapter, or DC cable.

6 RJ-45 network jack Connects a network cable.

7 RJ-11 modem jack Connects a modem cable.

8 Infrared port Links another IrDA-compliant device for

wireless communication.

9 PC Card eject button Ejects an optional PC Card from the

PC Card slot.

(Continued)

10 PC Card slot Supports optional Type I or Type II 32-bit

(CardBus) or 16-bit PC Cards. The PC Card slot also supports an optional Smart Card Reader.

11 Secure Digital (SD) slot Supports SD Memory Cards and MultiMedia

Cards.

12 Audio line-out jack Connects optional powered stereo speakers,

headphones, headset, or television audio.

13 Microphone input jack Connects an optional monaural microphone.

14 Speaker Produces system sound.

Maintenance and Service Guide 1–13

Product Description

The notebook keyboard components are shown below and described in Table 1-5.

Keyboard Components

Table 1 -5

Keyboard Components

Item

1–14 Maintenance and Service Guide

Component Function

1 Fn key Executes frequently used system functions

when pressed in combination with another key.

2 Caps lock key On: Caps lock is on.

3 F1 through F12

function keys

4 Num lock key On: Num lock is on and the internal keypad is

Execute frequently used system functions when pressed in combination with the Fn key.

enabled.

Table 1 -5

Keyboard Components

Product Description

(Continued)

Item

Component Function

5 Internal keypad Converts keys to numeric keypad.

6 Cursor control keys Move the cursor around the screen.

7 Windows

applications key

8 Windows logo key Displays the Windows Start menu.

Displays shortcut menu for items beneath the pointer.

Maintenance and Service Guide 1–15

Product Description

The notebook top components are shown below and described in Table 1-6.

Top Components

Tabl e 1-6

Top Components

Item

1–16 Maintenance and Service Guide

Component Function

1 Display lid switch Secures the display when it is closed.

2 Hard drive activity light On: The hard drive is being accessed.

3 Num lock light On: Num lock is on or the embedded

numeric keypad is enabled.

4 Quick Launch

buttons (3)

Enable you to access common functions with a single keystroke.

Tabl e 1-6

Top Components

Product Description

(Continued)

Item

Component Function

5 Power button When the notebook is:

■ Off, press and release to turn on the

notebook.

■ In Standby, press and release to exit

Standby.

■ In Hibernation, press and release to exit

Hibernation. If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for 5 seconds to turn off the notebook.

6 Mute button Mutes system volume.

7 Volume buttons (2) Adjust the system volume.

8 Caps lock light On: Caps lock is on.

9 Scroll lock light On: Scroll lock is on.

10 Pointing stick Moves the pointer and selects or activates

items on the screen.

11 Pointing stick buttons Function like the left and right buttons on an

external mouse.

12 TouchPad Moves the pointer and selects or activates

items on the screen. Can be set to perform other mouse functions, such as scrolling and double-clicking.

13 TouchPad buttons Function like the left and right buttons on an

external mouse.

Maintenance and Service Guide 1–17

Product Description

The external components on the bottom of the notebook are shown below and described in Table 1-7.

Bottom Components

Table 1 -7

Bottom Components

Item

1–18 Maintenance and Service Guide

Component Function

1 Hard drive bay Supports the primary hard drive.

The hard drive is secured to the notebook by one screw.

2 Hard drive retention screw Secures the hard drive to the

notebook.

Product Description

Table 1 -7

Bottom Components

Item

Component Function

3 Intake vents Enable airflow to cool internal

4 Travel battery connector Connects the optional travel

5 Docking connector Connects the notebook to an

(Continued)

components.

To prevent overheating,

do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing can block airflow.

battery bay. The travel battery connector has a plastic cover that must be opened before connecting the travel battery bay.

optional port replicator.

6 Mini PCI compartment Holds an optional wireless LAN or

ISDN device.

To prevent your notebook

from operating improperly and a warning message from being displayed, install only an authorized Mini PCI device in your notebook. The FCC does not allow unauthorized Mini PCI devices to be used in this notebook. If a warning message is displayed after you install a Mini PCI device, remove the device and contact your HP Customer Care Center.

Maintenance and Service Guide 1–19

Product Description

Table 1 -7

Bottom Components

Item

Component Function

7 Memory expansion

compartment

8 Battery release latch Releases the primary battery pack

9 Battery bay Holds the primary battery pack.

(Continued)

Contains 1 memory expansion slot for optional memory modules.

from the battery bay.

1–20 Maintenance and Service Guide

1.6 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps. The system

board provides the following device connections:

■ Memory module

■ Hard drive

■ Display

■ Keyboard, TouchPad, and pointing stick

■ Audio

■ Intel Pentium-M processors

■ Fan

■ PC Card

■ Smart Card Reader

■ Modem, NIC, ISDN, and wireless devices

■ TPM security module

The notebook uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

Product Description

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the notebook.

Maintenance and Service Guide 1–21

Troubleshooting

WARNING: Only authorized technicians trained by HP should

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

Maintenance and Service Guide 2–1

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

The notebook features two system management utilities:

■ Computer Setup—A system information and customization

utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Microsoft Windows.

■ Diagnostics for Windows—A system information and

diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to:

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem in

Windows XP Professional or Windows XP Home.

It is not necessary to configure a device connected to a USB

✎

connector on the notebook or to an optional HP Port Replicator.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the notebook. Press F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.

❏ To change the language, press F2.

❏ To view navigation information, press F1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu.

2–2 Maintenance and Service Guide

F10 while the

3. To close Computer Setup and restart the notebook:

❏ Select File > Save Changes and Exit and press enter.

– or –

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

Selecting from the File Menu

Table 2 -1

File Menu

Select To Do This

Troubleshooting

System Information

■ View identification information about the

notebook, a Port Replicator, and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, and system ROM.

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a

Restore Defaults Replace configuration settings in Computer

Ignore Changes and Exit Cancel changes entered during the current

Save Changes and Exit Save changes entered during the current

diskette.

Setup with factory default settings. Identification information is retained.

session, then exit and restart the notebook.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2 -2

Security Menu

Select To Do This

Setup Password Enter, change, or delete a Setup password.

The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel.

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

Password Options (Password options can be

selected only when a power-on password has been set.)

Device Security Enable/disable:

User or Master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the notebook.

Enable/disable:

■ QuickLock

■ QuickLock on Standby

■ QuickBlank

To enable QuickLock on Standby or

✎

QuickBlank, you must first enable QuickLock.

■ Ports or diskette drives*

■ Diskette write*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be

✎

entered in the CD-ROM field.

System IDs Enter identification numbers for the notebook, a

Port Replicator, and all battery packs in the system.

*Not applicable to SuperDisk LS-120 drives.

2–4 Maintenance and Service Guide

Selecting from the Advanced Menu

Table 2 -3

Advanced Menu

Select To Do This

Language Change the Computer Setup language.

Boot Options Enable/disable:

■ QuickBoot, which starts the notebook more

quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence that

can include most bootable devices and media in the system.

Device Options

■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard pointing

devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/disable USB legacy support for a

USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■ Set an optional external monitor or overhead

projector connected to a video card in a Port Replicator as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before it is undocked from a Port Replicator.)

Troubleshooting

Maintenance and Service Guide 2–5

Troubleshooting

Table 2 -3

Advanced Menu

Select To Do This

(Continued)

Device Options

(continued)

■ Change the parallel port mode from

Enhanced Parallel Port (EPP, the default setting) to standard, bi-directional EPP, or Enhanced Capabilities Port (ECP).

■ Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

■ Enable/disable all settings in the Intel

SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.)

■ Specify how the notebook recognizes

multiple identical Port Replicators that are identically equipped. Select Disable to recognize the Port Replicators as a single Port Replicator; select Enable to recognize the Port Replicators individually, by serial number.

■ Enable/disable the reporting of the processor

serial number by the processor to the software.

HDD Self Test Options Run a quick comprehensive self test on hard

drives in the system that support the test features.

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.

2–6 Maintenance and Service Guide

Troubleshooting

2.2 Using Diagnostics for Windows

When you access Diagnostics for Windows, a scan of all system components is displayed on the screen before the diagnostics window opens.

You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar.

Diagnostics for Windows is designed to test HP components. If other components are tested, the results might be inconclusive.

Obtaining, Saving, or Printing Configuration Information

1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows.

2. Select Categories, then select a category from the drop-down list.

❏ To save the information, select File > Save As.

❏ To print the information, select File > Print.

3. To close Diagnostics for Windows, select File > Exit.

Maintenance and Service Guide 2–7

Troubleshooting

Obtaining, Saving, or Printing Diagnostic Test Information

1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows.

2. Select the Te st tab.

3. In the scroll box, select the category or device you want to test.

4. Select a test type:

❏ Quick Test—Runs a quick, general test on each device

in a selected category.

❏ Complete Test—Performs maximum testing on each

device in a selected category.

❏ Custom Test—Performs maximum testing on a selected

device.

◆ To run all tests for your selected device, select the

Check All button.

◆ To run only the tests you select, select the

Uncheck All button, then select the check box for each test you want to run.

5. Select a test mode:

❏ Interactive Mode—Provides maximum control over the

testing process. You determine whether the test was passed or failed. You might be prompted to insert or remove devices.

❏ Unattended Mode—Does not display prompts. If errors

are found, they are displayed when testing is complete.

2–8 Maintenance and Service Guide

Troubleshooting

6. Select the Begin Testing button.

7. Select a tab to view a test report:

❏ Status tab—Summarizes the tests run, passed, and failed

during the current testing session.

❏ Log tab—Lists tests run on the system, the number of

times each test has run, the number of errors found on each test, and the total run time of each test.

❏ Error tab—Lists all errors found in the notebook, along

with the corresponding error codes.

8. Select a tab to save the report:

❏ Log tab—Select the Save button.

❏ Error tab—Select the Save button.

9. Select a tab to print the report:

❏ Log tab—Select File > Save As, then print the file from

your folder.

Maintenance and Service Guide 2–9

Troubleshooting

2.3 Troubleshooting Flowcharts

Table 2-4

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Port Replicator (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

2.14 “Flowchart 2.14—No OS Loading, CD- or DVD-ROM Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

2–10 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Go to

“Flowchart 2.2—No

Power, Part 1”

Check

LED board,

speaker

connections.

Go to

“Flowchart 2.6—No

Video, Part 1”

Go to

“Flowchart 2.9—No

Operating System

(OS) Loading”

Go to

“Flowchart 2.15—No

Audio, Part 1”

All drives working?

Keyboard/

pointing

device

working?

Connecting

to network

or modem?

End

LEDs, or error

messages?

Is there video?

(no boot)

Is there power?

Beeps,

Is the OS

loading?

Is there sound?

Troubleshooting

2.17—Nonfunctioning Device”

2.18—Nonfunc-

tioning Keyboard”

2.19—Nonfunc-

tioning Pointing

“Flowchart 2.20—No

Network/Modem

Connection”

Go to

“Flowchart

Go to

“Flowchart

Device”

Go to

Maintenance and Service Guide 2–11

Troubleshooting

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

Port Replicator

(if applicable).

Power up

on battery

power?

*Reset power.

Power up

on AC

power?

*Reset power.

Power up in

Port

Replicator?

Done

1. Reseat the power cables in the Port Replicator and at the AC outlet.

2. Ensure that the AC power source is active.

3. Ensure that the power strip is working.

Done

Power up

in Port

Replicator?

Power up

on battery

power?

Go to

“Flowchart 2.3—No

Power, Part 2”

Power up

on AC

power?

Go to

“Flowchart 2.4—No

Power, Part 3”

*NOTES:

1. On some models, there is a separate reset button.

2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch.

Go to

“Flowchart

2.8—Nonfunctioning Port Replicator (if

applicable)”

2–12 Maintenance and Service Guide

Flowchart 2.3—No Power, Part 2

Continued from

“Flowchart 2.2—No

Power, Part 1”

Visually check for

debris in battery socket and clean

if necessary.

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another notebook,

or replacing it.

Power on?

Done

Replace

power supply

(if applicable).

Go to

Power on?

“Flowchart 2.4—No

Power, Part 3”

Done

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart 2.3—No

Power, Part 2”

Plug directly

into AC outlet.

Power LED

on?

Reseat AC adapter

in notebook and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

adapter?

Go to

External

Replace external

AC adapter.

Power on?

Internal or

Try different

outlet.

external AC

Internal

“Flowchart 2.5—No

Power, Part 4”

Done

2–14 Maintenance and Service Guide

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart 2.4—No

Power, Part 3”

Open

notebook.

Reseat loose

components and

boards and

replace damaged

items.

notebook and

Loose or

damaged

parts?

retest.

Troubleshooting

Power on?

Done

Maintenance and Service Guide 2–15

Replace the following items (if applicable) in the order given. Check notebook operation after each of the following two replacement steps:

1. Internal DC-DC converter, processor, and system board*

2. Internal AC adapter

*NOTE: Replace these items as a set to prevent shorting out among components.

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Port

Replicator

Stand-alone

or Port

Replicator?

Go to

“Flowchart 2.7—No

Video, Part 2”

*NOTE: To change from internal to external display, use the hotkey combination.

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK?

Press lid

switch to ensure

operation.

Video OK? Done

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and notebook display (if applicable)

2. Inverter board (if applicable)

3. Display

4. System board

Tr y another display.

Internal and

external

video OK?

Done

Replace

system

board.

Done

2–16 Maintenance and Service Guide

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart 2.6—No

Video, Part 1”

Remove

notebook from Port

Replicator,

if connected.

Troubleshooting

Adjust

display

brightness.

Video OK?

Go to “A” in

“Flowchart 2.6—No

Video, Part 1”

Verify that notebook is properly

seated in Port Replicator, and check for

bent pins on cable and for secure

monitor connection.

Video OK?

Adjust external

monitor display.

Done

Check brightness

of external

monitor.

Video OK?

Try another

external monitor.

Internal

and external

video OK?

Go to

“Flowchart

2.8—Nonfunctioning Port Replicator (if

applicable)”

Done

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.8—Nonfunctioning Port Replicator (if applicable)

Nonfunctioning

Port Replicator.

Reseat power

cord in Port

Replicator and

power outlet.

Check voltage

setting on Port

Replicator.

Reseat monitor

cable connector at

Port Replicator.

Port Replicator operating?

Remove notebook, reseat all internal parts,

and replace any

damaged items in

Port Replicator.

Reinstall

notebook into Port

Replicator.

Port Replicator operating?

Done

Replace the following Port Replicator components one at a time. Check notebook operation after each replacement.

1. Power supply

2. I/O board

3. Backplane board

4. Switch box

5. Port Replicator motor mechanism

Done

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in Port

Replicator and

power outlet.

go to “Flowchart 2.10—No OS Loading, Hard Drive,

No OS loading from hard drive,

Part 1”

No OS loading from diskette drive,

go to “Flowchart 2.13—No OS Loading, Diskette

No OS loading from CD- or DVD-ROM drive,

go to “Flowchart 2.14—No OS Loading, CD- or

No OS loading from network,

go to “Flowchart 2.20—No Network/Modem

Drive”

DVD-ROM Drive”

Connection”

*NOTE: Before beginning to troubleshoot, always check cable connections, cable ends, and drives for bent or damaged pins.

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

OS not

loading from

hard drive.

Go to

Nonsystem

disk message?

external

hard drive.

Reseat

“Flowchart 2.11—No

OS Loading, Hard

Drive, Part 2”

OS loading?

Done

Boot

from

CD?

Check the Setup

utility for correct

booting order.

Boot from

hard drive?

Done

Boot from

diskette?

Change boot priority through the Setup utility

and reboot.

Boot

from

hard drive?

Go to

“Flowchart 2.13—No OS Loading, Diskette

Drive”

Go to

“Flowchart

2.17—Nonfunctioning Device”

2–20 Maintenance and Service Guide

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2

Continued from

“Flowchart 2.10—No

OS Loading, Hard

Drive, Part 1”

CD or

diskette in

drive?

Remove

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Done

Boot from

hard drive?

Boot

from diskette

drive?

Hard drive

accessible?

Go to

“Flowchart 2.12—No

OS Loading, Hard

Drive, Part 3”

Done

“Flowchart 2.13—No OS Loading, Diskette

Drive”

Go to

Done

Hard drive

partitioned?

Hard drive

formatted?

Notebook

booted?

Go to

“Flowchart 2.12—No

OS Loading, Hard

Drive, Part 3”

Create partition, then format hard drive to bootable

C:\ prompt.

Format hard drive

and bring to

a bootable

C:\ prompt.

Load OS using

System Restore

(if applicable).

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Continued from

“Flowchart

2.11—No OS

Loading, Hard Drive,

Part 2”

System

files on hard

drive?

Install OS

and reboot.

Virus

on hard

drive?

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Clean virus.

loading from

hard drive?

Done

Diagnostics

on diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

2–22 Maintenance and Service Guide

Troubleshooting

Flowchart 2.13—No OS Loading, Diskette Drive

OS not loading

diskette drive.

Nonsystem

disk message?

from another

device?

Diskette

drive enabled

in the Setup

from

Boot

utility?

Reseat

diskette drive.

loading?

Done

Bootable

diskette

in drive?

Install bootable

diskette and

reboot notebook.

Go to

“Flowchart

2.17—Nonfunctioning Device”

Check diskette

for system files.

Try different

diskette.

1. Replace diskette drive.

2. Replace system board.

Nonsystem

disk error?

Enable drive

and cold boot

notebook.

loading?

Done

Is diskette drive boot

order

correct?

Clear CMOS.

Refer to

Section “Clearing a

Password” for

instructions.

Change boot

priority using

the Setup utility.

Maintenance and Service Guide 2–23

Go to

“Flowchart

2.17—Nonfunctioning Device”

Troubleshooting

Flowchart 2.14—No OS Loading, CD- or DVD-ROM Drive

No OS

loading from

CD- or

DVD-ROM Drive.

Boots from

CD or DVD?

Reseat

drive.

bootable disc.

Boots from

CD or DVD?

from another

Disc

in drive?

Install

Done

Booting

device?

Bootable

disc in

drive?

Try another

bootable disc.

Done

Go to

“Flowchart

2.17—Nonfunctioning Device”

Install bootable

disc and

reboot

notebook.

Booting

order

correct?

Clear CMOS.

Refer to

Section “Clearing a

Password” for

instructions.

Go to

“Flowchart

2.17—Nonfunctioning Device”

Correct boot

order using

the Setup utility.

2–24 Maintenance and Service Guide

Flowchart 2.15—No Audio, Part 1

Troubleshooting

No audio.

Notebook in Port Replicator (if applicable)?

Go to

“Flowchart

2.16—No Audio, Part 2”

Turn up audio

internally or

externally.

Undock

Replace the following Port Replicator components one at a time, as applicable. Check audio status after each change.

1. Port Replicator audio cable

2. Audio cable

3. Speaker

4. Port Replicator audio board

5. Backplane board

6. I/O board

Go to

“Flowchart

2.17—Nonfunctioning Device”

Audio? Done

Internal

audio?

Audio? Done

“Flowchart 2.16—No

Audio, Part 2”

Go to

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart 2.15—No

Audio, Part 1”

Audio driver in OS configured?

Correct

drivers for

application?

Connect to

external speaker.

Reload

audio drivers.

Load drivers and set configuration

in OS.

Replace audio

board and

Audio?

speaker

connections

in notebook

(if applicable).

Audio?

1. Replace internal speakers.

2. Replace audio board (if applicable).

3. Replace system board.

Done

2–26 Maintenance and Service Guide

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

device.

Reseat device.

Unplug the nonfunctioning device from the notebook,

and inspect cables and plugs for bent or broken pins

or other damage.

Troubleshooting

Clear

CMOS.

Reattach device. Close notebook,

plug in power,

and reboot.

Device

boots

properly?

Done

Any physical

device detected?

Fix or

replace

broken item.

Go to

Replace hard drive.

Replace NIC.

If integrated NIC,

replace system

board.

“Flowchart 2.9—No

Operating System

(OS) Loading”

Device

boots

properly?

Replace diskette

drive.

Done

Maintenance and Service Guide 2–27

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect notebook

to good external

keyboard.

External

device

works?

Replace

system

board.

Reseat internal

keyboard

connector

(if applicable).

OK?

Replace internal

keyboard or

cable.

Done Done

OK?

Replace

system

board.

2–28 Maintenance and Service Guide

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect notebook

to good external pointing device.

External

works?

Reseat internal pointing device

connector

(if applicable).

device

OK?

Done

Replace

system

board.

Replace internal

pointing device

or cable.

OK?

Done

Replace

system

board.

Maintenance and Service Guide 2–29

Troubleshooting

Flowchart 2.20—No Network/Modem Connection

No network

or modem

connection.

Network

or modem jack

active?

Digital

line?

NIC/modem

configured

in OS?

Disconnect all

power from

the notebook

and open.

Reseat NIC/modem

(if applicable).

Replace jack or have

jack activated.

Connect

to nondigital

line.

Reload

drivers and

reconfigure.

OK?

Replace NIC/modem

(if applicable).

OK? Done

Done

Replace

system

board.

2–30 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components

3–2 Maintenance and Service Guide

Spare Parts: Notebook Major Components

Item Description

Illustrated Parts Catalog

Tabl e 3-1

Spare Part Number

1 Display assembly, 12.1-inch TFT XGA with wireless

device antennae

Miscellaneous Plastics Kit, includes: 325528-001

2a 2b 2c

2d 2e 2f

2g 2h

3 LED switch cover 360384-001

Left and right display hinge covers Speaker/microphone RTC battery PC Card slot space saver Modem cable Mini PCI compartment cover Memory expansion compartment cover Hard drive bezel Not illustrated:

Notebook feet (4) Display rubber screw covers (6: 4 round, 2 oblong)

Smart Card Reader bezel

360383-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Notebook System Major Components

3–4 Maintenance and Service Guide

Tabl e 3-1

Illustrated Parts Catalog

Spare Parts: Notebook Major Components (

Item Description

4 Keyboards, include pointing stick

Asia Pacific Australia Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India International Israel Italy Japan Korea

325530-371 325530-011 325530-201 325530-221 325530-081 325530-021 325530-051 325530-121 325530-041 325530-151 325530-AC1 325530-211 325530-DD1 325530-D61 325530-002 325530-BB1 325530-061 325530-291 325530-AD1

Latin America The Netherlands Norway People’s Republic of

China Poland Portugal Russia Saudi Arabia Slovakia Spain Sweden Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

Continued

Spare Part Number

325530-161 325530-331 325530-091 325530-AA1

325530-241 325530-131 325530-251 325530-171 325530-231 325530-071 325530-101 325530-111 325530-AB1 325530-281 325530-141 325530-031 325530-001

)

5 Top cover (includes TouchPad, speaker/microphone,

and RTC battery)

6 TouchPad with cable 325513-001

7 Switch board 325515-001

Maintenance and Service Guide 3–5

360386-001

Illustrated Parts Catalog

Tabl e 3-1

Spare Parts: Notebook Major Components (

Item Description

8 Fan 291266-001

9 Heat sink with fan 325520-001

10 Bluetooth wireless device (not available on all

models)

Continued

Spare Part Number

333605-001

)

3–6 Maintenance and Service Guide

Illustrated Parts Catalog

Notebook System Major Components

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Table 3-1

(Continued)

Spare Parts: Notebook Major Components

Spare Part

Item Description

11 Processors

Intel Pentium-M 1.7-GHz Intel Pentium-M 1.6-GHz Intel Pentium-M 1.5-GHz Intel Pentium-M 1.4-GHz Intel Pentium-M 1.3-GHz

12 TPM security module 345856-001

13 System board 325514-001

14 Modem board 325521-001

15 Base enclosure (includes left and right display

supports)

16 Mini PCI communications boards

802.11a/b/g wireless LAN board

802.11b/g wireless LAN board

802.11 b wireless LAN board

17 Battery pack, 6-cell, 40-wH 315338-001

18 Hard drives (include hard drive bezel and frame)

Number

340165-001 319777-001 319776-001 319775-001 319774-001

360385-001

333782-001 333781-001 345640-001

80-GB 60-GB 40-GB 30-GB

19 Memory modules

512-MB DDR 256-MB DDR

3–8 Maintenance and Service Guide

345632-001 325524-001 325523-001 325522-001

280875-001 280874-001

Illustrated Parts Catalog

3.3 Miscellaneous Plastics Kit Components

Miscellaneous Plastics Kit Components

Maintenance and Service Guide 3–9

Illustrated Parts Catalog

Tabl e 3-2

Miscellaneous Plastics Kit Components

Spare Part Number 325528-001

Item Description

1 Left and right display hinge covers

2 Speaker/microphone

3 RTC battery

4 PC Card slot space saver

5 Modem cable

6 Mini PCI compartment cover

7 Memory expansion compartment cover

8 Hard drive bezel

9 Notebook feet (4)

10 Display rubber screw covers (6:4 round, 2 oblong)

11 Smart Card Reader bezel

3–10 Maintenance and Service Guide

Illustrated Parts Catalog

3.4 Port Replicators and Mass Storage Devices

Port Replicators and Mass Storage Devices

Maintenance and Service Guide 3–11

Illustrated Parts Catalog

Tabl e 3-3

Port Replicators and Mass Storage Devices

Spare Part

Item Description

1 Advanced Port Replicator 316194-001

2 Simple Port Replicator 316193-001

3 USB MultiBay cradle 322814-001

Optical drives (for use only with the Advanced and Common port replicators and USB MultiBay cradle)

Number

5 Hard drives (include hard drive bezel)

8X Max DVD-ROM drive 24X Max CD-RW drive 24X Max CD-ROM drive 24X Max Slim CD-ROM/CD-RW combination drive

1.44-MB diskette drive

80-GB 60-GB 40-GB 30-GB

202837-001 323226-001 228746-001 306800-001 241995-001

345632-001 325524-001 325523-001 325522-001

3–12 Maintenance and Service Guide

Illustrated Parts Catalog

3.5 Miscellaneous

Tabl e 3-4

Spare Parts: Miscellaneous (not illustrated)

Spare Part

Description

65-watt AC adapter 239704-001

Adapter cables

Number

Aircraft Power Adapter Automobile Power Adapter/Charger

Carrying cases

Top load leather cases 325817-001 and

Top load nylon cases 325815-001 and

Nylon case 325814-001

293204-001 293203-001

325817-002

325815-002

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

Tabl e 3-4

Spare Parts: Miscellaneous (not illustrated)

Description

Power cord set, three-wire

Australia Denmark Europe/Middle

East/Africa Italy

Screw Kit (includes the following screws; refer to

Appendix C, “Screw Listing” for more information on screw

specifications and usage.)

■ Phillips M2.5×3.5 screw

■ Phillips M2.5×3.0 screw

■ Phillips M2.0×5.0 screw

■ Phillips M2.0×4.0 screw

■ Phillips M2.0×3.0 screw (silver)

■ Phillips M2.0×3.0 screw (black)

■ Spring-loaded Torx

T8 M2.0×10.0 screw

Travel battery carrier 325527-001

246959-011 246959-081 246959-021

246959-061

Japan Korea Switzerland United Kingdom United States

■ Torx T8 M2.0×8.0 screw

■ Torx T8 M2.0×6.0 screw

■ Torx T8 M2.0×4.0 screw

■ Torx T5 M2.5×4.5 screw

■ 4.0-mm socket M2.0×10.0

alignment pin

■ M2.0×4.0 security screw

■ Phillips M1.5x3.0 screw

(Continued)

Spare Part Number

246959-291 246959-AD1 246959-AG1 246959-031

246959-001

325529-001

3–14 Maintenance and Service Guide

Removal and Replacement

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

■ Magnetic screwdriver

■ Torx T8 screwdriver

■ Torx T5 screwdriver

■ Phillips P0 screwdriver

■ Flat-bladed tool

Preliminaries

■ 5.0-mm socket

■ 4.0-mm socket

Maintenance and Service Guide 4–1

Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the notebook, place

✎

the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

CAUTION: When servicing the notebook, ensure that cables are

placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.

4–2 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:

■ Before removing or inserting a hard drive, shut down the

notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, and then shut it down.

■ Before removing a diskette drive or optical drive, ensure that

a diskette or disc is not in the drive. Ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces that have at least one inch of

shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, a CD-ROM drive, or a diskette

drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or to liquids.

■ If a drive must be mailed, place the drive in a bubble pack

mailer or other suitable form of protective packaging and label the package “FRAGILE: Handle With Care.”

Maintenance and Service Guide 4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal life cycle. However, the device might function normally for a while, and then degrade in the internal layers, reducing its life expectancy.

4.5 Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until the

parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items

from their containers.

■ Always be properly grounded when touching a sensitive

component or assembly.

4–4 Maintenance and Service Guide

Removal and Replacement Preliminaries

■ Store reusable electrostatic-sensitive parts from assemblies in

protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding material

(refer to Table 4-2 “Static-Shielding Materials”).

■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.

■ Use conductive field service tools such as cutters,

screwdrivers, and vacuums.

■ When using fixtures that must directly contact dissipative

surfaces, only use fixtures made of static-safe materials.

■ Keep the work area free of nonconductive materials, such as

ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing

connectors or test equipment.

Maintenance and Service Guide 4–5

Removal and Replacement Preliminaries

4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one-megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

4–6 Maintenance and Service Guide

Removal and Replacement Preliminaries

Other grounding equipment recommended for use in preventing electrostatic damage includes

■ Antistatic tape.

■ Antistatic smocks, aprons, and sleeve protectors.

■ Conductive bins and other assembly or soldering aids.

■ Nonconductive foam.

■ Conductive tabletop workstations with ground cords of

one-megohm resistance.

■ Static-dissipative tables or floor mats with hard ties to

the ground.

■ Field service kits.

■ Static awareness labels.

■ Material-handling packages.

■ Nonconductive plastic bags, tubes, or boxes.

■ Metal tote boxes.

■ Electrostatic voltage levels and protective materials.

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Maintenance and Service Guide 4–7

Removal and Replacement Preliminaries

Tabl e 4-1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A Product can be degraded by as little as 700 volts.

✎

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4 -2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

4–8 Maintenance and Service Guide

Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

Torx and Phillips screws are removed during disassembly. There are 57 screws, alignment pins, and standoffs, in 14 different sizes, that must be removed, replaced, and/or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement.

Refer to Appendix C, “Screw Listing” for detailed information on screw sizes, locations, and usage.

Maintenance and Service Guide 5–1

Removal and Replacement Procedures

5.1 Serial Number

Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.

Serial Number Location

5–2 Maintenance and Service Guide

Removal and Replacement Procedures

5.2 Disassembly Sequence Chart

Use the chart below to determine the section number to be referenced when removing notebook components.

Table 5-1

Disassembly Sequence Chart

Section Description # of Screws Removed

5.3 Preparing the notebook for disassembly

Battery pack 0

Hard drive 1

Hard drive bezel 6 screws,

2 alignment pins

5.4 Notebook feet 0

5.5 Memory module 1 loosened

5.6 Mini PCI communications board 1 loosened

5.7 LED switch cover 2

5.8 Keyboard 1

5.9 TPM security module 1

5.10 Smart Card reader 0

5.11 Fan 3

5.12 Heat sink 2 loosened, 4 removed

5.13 Processor 0

5.14 Display assembly 4

5.15 Top cover 13

5.16 Bluetooth wireless device 0

5.17 TouchPa d 2

5.18 RTC battery 0

Maintenance and Service Guide 5–3

Removal and Replacement Procedures

Table 5-1

Disassembly Sequence Chart

5.19 Speaker/microphone 2

5.20 Switch board 2

5.21 System board 5 screws, 2 standoffs

5.22 Modem board 2

(Continued)

5.3 Preparing the Notebook for Disassembly

Before you begin any removal or installation procedures:

1. Shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the computer on and then shut it down through the operating system.

2. Disconnect all external devices connected to the notebook.

3. Disconnect the power cord.

4. Remove the battery pack.

Battery Pack

Spare Part Number Information

Battery pack, 6-cell, 40-wH 315338-001

5. Remove the battery pack by following these steps:

a. Turn the notebook upside down with the rear facing you.

5–4 Maintenance and Service Guide

Removal and Replacement Procedures

b. Slide and hold the battery release latch 1 to the right. The

front edge of the battery pack releases from the notebook.

c. Lift the front edge of the battery pack up and swing it

away from you

d. Remove the battery pack.

Removing the Battery Pack

Reverse the above procedure to install the battery pack.

Maintenance and Service Guide 5–5

Removal and Replacement Procedures

Spare Part Number Information

Hard Drive

80-GB 60-GB 40-GB 30-GB

345632-001 325524-001 325523-001 325522-001

6. Remove the hard drive by following these steps:

a. Turn the notebook upside down with the front facing

toward you.

b. Remove the PM2.5×3.0 screw 1 that secures the

hard drive to the notebook.

c. Separate the hard drive bezel 2. d. Use the bezel to slide the hard drive away from the

notebook 3 to unseat the hard drive connector from the system board.

e. Remove the hard drive.

Removing the Hard Drive

Reverse the above procedure to install the hard drive.

5–6 Maintenance and Service Guide

Removal and Replacement Procedures

7. Remove the hard drive bezel by following these steps:

The hard drive bezel should be removed only if it is damaged

and must be replaced. Unnecessarily removing the hard drive bezel can result in loss of information and damage to the hard drive bezel and hard drive and loss of information.

The hard drive bezel is included with the hard drive and also

✎

in the Miscellaneous Plastics Kit, spare part number 325528-001.

a. Use a flat-bladed tool to press down on the tabs 1 on

the hard drive lower bezel.

b. Remove the lower bezel 2 from the hard drive

upper bezel.

Removing the Hard Drive Lower Bezel

Maintenance and Service Guide 5–7

Removal and Replacement Procedures

c. Remove the two Torx T5 M2.5×4.5 screws 1 and the

two PM2.5×3.5 screws 2 that secure the hard drive to the hard drive frame.

d. Use a 4.0-mm socket to remove the two M2.0×10.0

alignment pins 3 from the back of the hard drive.

Removing the Hard Drive from the Hard Drive Frame

5–8 Maintenance and Service Guide

Removal and Replacement Procedures

e. Remove the hard drive from the frame.

f. Remove the two PM2.0×3.0 screws 1 that secure the hard

drive upper bezel to the hard drive frame.

g. Remove the upper bezel from the frame 2.

Removing the Hard Drive Upper Bezel

Maintenance and Service Guide 5–9

Removal and Replacement Procedures

5.4 Notebook Feet

The notebook feet are adhesive-backed rubber pads. The notebook feet are included in the Miscellaneous Plastics Kit, spare part number 325528-001. The notebook feet attach to the base enclosure as illustrated below.

Replacing the Notebook Feet

5–10 Maintenance and Service Guide

5.5 Memory Module

Memory Modules

Spare Part Number Information

Removal and Replacement Procedures

512-MB DDR 256-MB DDR

1. Prepare the notebook for disassembly (Section 5.3).

2. Turn the notebook upside down with the front facing

280875-001 280874-001

toward you.

Maintenance and Service Guide 5–11

Removal and Replacement Procedures

3. Loosen the PM2.0×4.0 screw 1 that secures the memory expansion compartment cover to the notebook.

4. Lift the rear edge of the cover up and swing it toward you 2.

5. Remove the cover.

The memory expansion compartment cover is included in the

✎

Miscellaneous Plastics Kit, spare part number 325528-001.

Removing the Memory Expansion Compartment Cover

5–12 Maintenance and Service Guide

Removal and Replacement Procedures

6. Spread the retaining tabs 1 that secure the memory module to the socket. The board rises up at a 45-degree angle.

7. Pull the board away from the socket at a 45-degree angle 2.

Removing a Memory Module

Reverse the above procedure to install a memory module.

Maintenance and Service Guide 5–13

Removal and Replacement Procedures

5.6 Mini PCI Communications Board

Mini PCI Communications Boards

Spare Part Number Information

802.11a/b/g wireless LAN board

802.11b/g wireless LAN board

1. Prepare the notebook for disassembly (Section 5.3).

2. Turn the notebook upside down with the front facing toward you.

333782-001 333781-001

5–14 Maintenance and Service Guide

Removal and Replacement Procedures

3. Loosen the PM2.0×4.0 screw 1 that secures the Mini PCI compartment cover to the notebook.

The Mini PCI compartment cover on notebook models

✎

equipped with a 5-GHz wireless communications device is secured by an M2.0×4.0 security screw. This screw can be removed only by using a special security driver.

4. Lift the rear edge of the cover up and swing it toward you2.

5. Remove the cover.

The Mini PCI compartment cover is included in the

✎

Miscellaneous Plastics Kit, spare part number 325528-001.

Removing the Mini PCI Compartment Cover

Maintenance and Service Guide 5–15

Removal and Replacement Procedures

6. Disconnect the 2 antenna cables from the Mini PCI communications board. Note that the longer cable 1 connects to the left socket and the shorter cable 2 connects to the right socket.

Disconnecting a Mini PCI Communications Board

5–16 Maintenance and Service Guide

Removal and Replacement Procedures

7. Spread the retaining tabs 1 that secure the Mini PCI communications board to the socket. The board rises up at a 45-degree angle.

8. Pull the board away from the socket at a 45-degree angle 2.

Removing a Mini PCI Communications Board

Reverse the above procedure to install a Mini PCI communications board.

Maintenance and Service Guide 5–17

Removal and Replacement Procedures

5.7 LED Switch Cover

LED Switch Cover

Spare Part Number Information

LED switch cover 325512-001

1. Prepare the notebook for disassembly (Section 5.3).

2. Turn the notebook upside down with the rear panel facing you.

3. Remove the two T8M2.0×8.0 screws that secure the LED switch cover to the notebook.

Removing the LED Switch Cover Screws

5–18 Maintenance and Service Guide

Removal and Replacement Procedures

4. Turn the notebook right-side up with the front facing toward you.

5. Open the notebook as far as it will open.

6. Press down on the

esc key 1 to reveal the notch 2 in the left

side of the LED switch cover.

Maintenance and Service Guide 5–19

Removal and Replacement Procedures

7. Insert a flat-bladed tool into the notch and lift the left side of the LED switch cover.

8. After the left side of the LED switch cover has disengaged from the notebook, swing the LED switch cover up and to the right.

9. Remove the LED switch cover.

Removing the LED Switch Cover

Reverse the above procedure to install the LED switch cover.

5–20 Maintenance and Service Guide

5.8 Keyboard

Spare Part Number Information

Removal and Replacement Procedures

Keyboards

Asia Pacific Australia Brazil Czech Republic Denmark Europe France French Canada Germany Greece Hong Kong Hungary Iceland India International Israel Italy Japan Korea

325530-371 325530-011 325530-201 325530-221 325530-081 325530-021 325530-051 325530-121 325530-041 325530-151 325530AC1 325530-211 325530DDd1 325530Dd61 325530-002 325530-BB1 325530-061 325530-291 325530-AD1

Latin America The Netherlands Norway People’s Republic of China Poland Portugal Russia Saudi Arabia Slovakia Spain Sweden Switzerland Ta i wa n Thailand Tu r ke y United Kingdom United States

325530-161 325530-331 325530-091 325530-AA1

325530-241 325530-131 325530-251 325530-171 325530-231

325530-071 325530-101 325530-111 325530-AB1 325530-281 325530-141 325530-031 325530-001

Maintenance and Service Guide 5–21

HP Compaq nc4010 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Description

1.1 Models

1.2 Features

1.3 Clearing a Password

1.4 Power Management

1.5 External Components

1.6 Design Overview

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

Using Computer Setup

Selecting from the File Menu

Selecting from the Security Menu

Selecting from the Advanced Menu

2.2 Using Diagnostics for Windows

Obtaining, Saving, or Printing Configuration Information

Obtaining, Saving, or Printing Diagnostic Test Information

2.3 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Notebook Major Components

3.3 Miscellaneous Plastics Kit Components

3.4 Port Replicators and Mass Storage Devices

3.5 Miscellaneous

4.1 Tools Required

4.2 Service Considerations

Plastic Parts

Cables and Connectors

4.3 Preventing Damage to Removable Drives

4.4 Preventing Electrostatic Damage

4.5 Packaging and Transporting Precautions

4.6 Workstation Precautions

4.7 Grounding Equipment and Methods

5.1 Serial Number

5.2 Disassembly Sequence Chart

5.3 Preparing the Notebook for Disassembly

5.4 Notebook Feet

5.5 Memory Module

5.6 Mini PCI Communications Board

5.7 LED Switch Cover

5.8 Keyboard