HP Compaq dx6100 MT, Compaq dx6100 ST, dx6100, dx6120, Compaq dx6100 Reference Manual
service reference guide
HP Compaq Business Desktop dx6100 Series
3rd Edition
This document provides information on the removal and replacement of all
parts as well as information on troubleshooting, Desktop Management, setup
utilities, SATA drives, safety, routine care, connector pin assignments, POST
error messages, and diagnostic indicator lights.
Document Part Number 361293-003
Service Reference Guide
HP Compaq Business Desktop dx6100 Series
3rd Edition
Document Part Number: 361293-003
First Edition, July 2004
Third Edition, June 2006
© Copyright 2004, 2005, 2006 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other
countries.
Intel is a trademark of Intel Corporation in the U.S. and other countries.
The only warranties for HP products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
This document contains proprietary information that is protected by copyright. No part of this document may be
photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard
Company.
WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily
Å
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to
Ä
equipment or loss of information.
Service Reference Guide
HP Compaq Business Desktop dx6100 Series
First Edition (July 2004)
Third Edition (June 2006)
Document Part Number: 361293-003
Contents
1 Installing the Operating System
1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
1.2 Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3 Backing Up and Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3.1 Creating a Backup File—Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.3.2 Restoring from the Backup File—Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . 1–2
1.4 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.5 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
2 Setup Utilities and Diagnostics Features
2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
2.2 Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4
2.3 Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14
2.3.1 Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
2.3.2 Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
2.3.3 Using Categories in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
2.3.4 Running Diagnostic Tests in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.4 Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18
2.4.1 Installing Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
2.4.2 Running Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Contents
3 Desktop Management
3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.1 HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
3.3.2 Altiris Client Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.3 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
3.3.4 Proactive Change Notification (PCN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.5 Subscriber’s Choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.6 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.7 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
3.3.8 HPQFlash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.3.9 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5
3.3.10Replicating the Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
3.3.11Dual-State Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
3.3.12World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
3.3.13Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Service Reference Guide, dx6100 361293-003 iii
Contents
3.4 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
3.4.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
3.4.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17
3.4.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . 3–17
3.4.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20
3.4.5 Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22
3.4.6 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
3.4.7 Before You Partition or Format the Current Bootable Disk . . . . . . . . . . . . . . . . . . . . . . 3–25
3.4.8 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25
3.4.9 Fingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25
3.5 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26
3.5.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26
3.5.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26
3.5.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26
4 Serial and Parallel ATA Drive Guidelines and Features
4.1 SATA and PATA Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 ATA Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.1 SATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.2 SATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.2.3 PATA Data Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.2.4 PATA Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
4.2.5 PATA Cable Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.3 PATA Drive Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
4.3.1 PATA Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.3.2 PATA Attach Sequence Rules by Class Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
4.3.3 PATA Attach Sequence Worksheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7
4.3.4 PATA Additional Drive Application Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9
4.4 ATA SMART Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
4.5 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10
4.6 SATA BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
4.6.1 Legacy Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
4.6.2 Native Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11
4.7 Mixed Devices Boot and Drive Letter Ordering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–12
5 Identifying the Chassis, Routine Care, and Disassembly Preparation
5.1 Chassis Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1.1 Microtower (MT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
5.1.2 Slim Tower (ST). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
5.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
5.3 Operating Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.4 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.4.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
iv 361293-003 Service Reference Guide, dx6100
5.4.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.4.3 Cleaning the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.4.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6
5.4.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
5.5.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.5.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
6 Removal and Replacement Procedures— Microtower (MT) Chassis
6.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
6.2 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2.1 Installing a Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
6.2.2 Installing a Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3
6.3 Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
6.4 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–5
6.5 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5.1 5.25" Drive Bezel Blank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
6.5.2 Diskette Drive Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
6.5.3 3.5" Drive Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–8
6.6 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
6.7 Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
6.8 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.8.1 Expansion Slot Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–11
6.8.2 Standard PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–12
6.8.3 PCI Express Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–15
6.9 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18
6.9.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18
6.9.2 Removing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–19
6.9.3 Installing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21
6.10 Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–24
6.11 Front I/O Panel Housing Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–25
6.12 Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–26
6.13 Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–27
6.14 Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–28
6.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31
6.17 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–32
6.17.1 Type 1 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–33
6.17.2 Type 2 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–34
6.17.3 Type 3 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–35
6.18 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–36
6.19 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–37
. . . . . . . 6–29
Contents
Service Reference Guide, dx6100 361293-003 v
Contents
7 Removal and Replacement Procedures— Slim Tower (ST) Chassis
7.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1
7.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3
7.3 Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5
7.4 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.4.1 Security Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.4.2 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6
7.4.3 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7
7.4.4 Universal Chassis Clamp Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7
7.5 Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–11
7.6 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–12
7.7 Cable Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–14
7.8 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–16
7.9 Vertically Oriented Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18
7.9.1 Expansion Card Retainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–18
7.9.2 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–19
7.9.3 PCI Express Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–21
7.10 Horizontally Oriented Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22
7.10.1 Expansion Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22
7.10.2 PCI Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–22
7.10.3 Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–25
7.11 Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–26
7.11.1 Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–26
7.11.2 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–27
7.11.3 External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–29
7.11.4 Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–30
7.12 Fan Shroud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–34
7.13 Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–35
7.14 Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–39
7.15 Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–40
7.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–41
7.17 Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–43
7.18 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–44
7.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–46
7.20 Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–51
7.21 Backwall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–52
7.22 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–58
7.22.1 Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–59
7.22.2 Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–60
7.22.3 Type 3 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–61
vi 361293-003 Service Reference Guide, dx6100
A Connector Pin Assignments
B Power Cord Set Requirements
C POST Error Messages
D Troubleshooting Without Diagnostics
E System Board and Riser Board Reference Designators
FMemory
Index
Contents
Service Reference Guide, dx6100 361293-003 vii
Contents
viii 361293-003 Service Reference Guide, dx6100
Installing the Operating System
CAUTION: Do not add optional hardware or third-party devices to your computer until the operating
Ä
system is successfully installed. Doing so may cause errors and may prevent the operating system from
installing properly.
CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL
Ä
THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the
software that runs the computer or prevent its proper installation.
The first time the computer is turned on, the operating system is automatically installed. This
takes approximately 10 minutes, depending on the system hardware configuration. At the
beginning of the installation process, you are prompted to select the appropriate language for the
operating system. Read and follow the instructions that appear on the screen to complete the
installation.
If the computer shipped with more than one operating system language on the hard drive, the
✎
installation process could take up to 60 minutes.
During this process, do not turn off your computer unless you are directed to do so.
1
1.1 Installing or Upgrading Device Drivers
To install hardware devices such as a printer, a display adapter, or network adapter after the
operating system installation is completed, the operating system needs access to the appropriate
software drivers for the devices.
If prompted for the I386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the
appropriate drivers.
Obtain the latest support software, including support software for the operating system from
www.hp.com. Click Support & Drivers, select Download drivers and software, enter the
model number of the computer, and press
You can also obtain the latest support software on CDs. The following Web site provides
information on how to purchase a support software CD subscription:
http://h18000.www1.hp.com/support/files/desktops/us/purchase.html
If the computer has an optical CD-RW drive, install the appropriate application to be able to
✎
write to the drive. To install the application, double-click the Setup Software icon on the desktop
or the application launcher and select the Easy CD Creator and Direct CD option when
prompted.
Enter.
Service Reference Guide, dx6100 361293-003 1–1
Installing the Operating System
1.2 Transferring Files and Settings
Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings
from an old computer to a new one. Click Start > All Programs > Accessories > System Tools
> Files and Settings Transfer Wizard.
1.3 Backing Up and Restoring Files
1.3.1 Creating a Backup File—Windows XP Professional
1. Click Start > All Programs > Accessories > System Tools > Backup.
2. Use the Backup or Restore Wizard to create a backup file or tape.
A backup file can be saved to a hard disk, a floppy disk, CD, USB flash media device, tape drive,
✎
or to any other removable or nonremovable media.
1.3.2 Restoring from the Backup File—Windows XP Professional
1. Click Start > All Programs > Accessories > System Tools > Backup.
2. Use the Backup or Restore Wizard to restore files from a backup file.
A backup file can be on a hard disk, a floppy disk, CD, USB flash media device, tape drive, or
✎
any other removable or nonremovable media.
1.4 Converting to NTFS
Windows XP Professional
To convert a FAT or FAT32 volume to NTFS,
1. Click Start > All Programs > Accessories > Command Prompt.
2. Type convert drive_letter: /fs:ntfs (where drive_letter is the volume to be converted) and
Enter.
press
1.5 HP Software
The Microsoft Windows XP Professional operating system is preinstalled on the computer and
will be configured automatically the first time the computer is turned on. The following HP
software may also be installed at that time on selected models:
■ Computer Setup Utilities
■ HP Support Software including device drivers
■ Configuration Record
■ Online Safety & Comfort Guide
■ Power Management with energy saver features
■ Security Management tools
1–2 361293-003 Service Reference Guide, dx6100
Installing the Operating System
■ Software Support Management tools
Certain drivers and utilities are available only in selected languages. You can obtain the latest
version of these files, in English and selected other languages, in one of three ways:
■ Support Software CD
■ HP Web site at www.hp.com
■ Restore Plus! CD, which is supplied with many HP models
Additional HP software may be required in certain situations.
✎
Service Reference Guide, dx6100 361293-003 1–3
Installing the Operating System
1–4 361293-003 Service Reference Guide, dx6100
Setup Utilities and Diagnostics Features
Setup Utilities (F10) and diagnostic features provide information needed about the computer
system when contacting Customer Support. These tools can also be used to:
■ Change factory default settings and to set or change the system configuration, which may be
necessary when you add or remove hardware.
■ Determine if all of the devices installed on the computer are recognized by the system and
functioning properly.
■ Determine information about the operating environment of the computer.
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Establish and manage passwords and other security features.
■ Establish and manage energy-saving timeouts.
All features identified in this chapter may not be available on all HP products.
✎
2
2.1 Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on. POST
checks the following items to ensure that the computer system is functioning properly:
■ Keyboard
■ Memory modules
■ All mass storage devices
■ Processors
■ Controllers
If the Power-On Password is set, a key icon appears on the screen while POST is running. You
✎
will need to enter the password before continuing. Refer to
Configuration and Deployment” for information on setting, deleting, or bypassing the password.
If POST finds an error in the system, an audible and/or visual message occurs. For POST error
messages and their solutions refer to Appendix C, “POST Error Messages.”
Chapter 3, in section “Initial
Service Reference Guide, dx6100 361293-003 2–1
Setup Utilities and Diagnostics Features
2.2 Computer Setup Utilities
Use Computer Setup Utilities (F10) to:
■ Change factory default settings.
■ Set the system date and time.
■ Set, view, change, or verify the system configuration, including settings for processor,
graphics, memory, audio, storage, communications, and input devices.
■ Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives,
or USB flash media devices.
■ Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests
run during a Full Boot. You can set the system to:
❏ always Quick Boot (default);
❏ periodically Full Boot (from every 1 to 30 days); or
❏ always Full Boot.
■ Select Post Messages Enabled or Disabled to change the display status of Power-On
Self-Test (POST) messages. Post Messages Disabled suppresses most POST messages, such
as memory count, product name, and other non-error text messages. If a POST error occurs,
the error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except
F1 through F12).
■ Establish an Ownership Tag, the text of which is displayed each time the system is turned on
or restarted.
■ Enter the Asset Tag or property identification number assigned by the company to this
computer.
■ Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.
■ Establish a setup password that controls access to Computer Setup (F10) Utility and the
settings described in this section.
■ To secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.
■ Enable or disable Master Boot Record (MBR) Security.
■ Enable or disable removable media boot ability.
■ Enable or disable legacy diskette write ability (when supported by hardware).
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Replicate the system setup by saving system configuration information on diskette and
restoring it on one or more computers.
■ Execute self-tests on a specified ATA hard drive (when supported by drive).
■ Enable or disable DriveLock security (when supported by MultiBay drive).
2–2 361293-003 Service Reference Guide, dx6100
2.2.1 Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning on the computer or restarting the system. To
access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer. If you are in Windows, click Start >Shut Down >Restart.
2. As soon as the computer is turned on, press and hold the F10 key until you enter Computer
Setup. Press
If you do not press the F10 key at the appropriate time, you must restart the computer and press
✎
and hold the
If you are using a PS/2 keyboard, you may see a Keyboard Error message—disregard it.
3. Select your language from the list and press the Enter key.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage,
Security, Power, and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press
Utilities menu, press
Enter to bypass the title screen, if necessary.
F10 key again to access the utility.
Enter. To return to the Computer Setup
Esc.
Setup Utilities and Diagnostics Features
6. To apply and save changes, select File > Save Changes and Exit.
❏ If you have made changes that you do not want applied, select Ignore Changes and
Exit.
❏ To reset to factory settings, select Set Defaults and Exit. This option will restore the
original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the ROM is saving your F10 Computer Setup
Ä
changes because the CMOS could become corrupted. It is safe to turn off all power to the computer
after you exit the F10 Setup screen.
Service Reference Guide, dx6100 361293-003 2–3
Setup Utilities and Diagnostics Features
2.2.2 Computer Setup Menu
.
Heading Option Description
File System Information Lists:
• Product name
• Processor type/speed/stepping
• Cache size (L1/L2)
• Installed memory size/speed, number of channels (single or
dual) (if applicable)
• Integrated MAC address for embedded, enabled NIC (if
applicable)
• System ROM (includes family name and version)
• Chassis serial number
• Asset tracking number
About Displays copyright information.
Set Time and Date Allows you to set system time and date.
Replicated Setup Save to Removable Media
Default Setup Save Current Settings as Default
Apply Defaults
and Exit
Ignore Changes
and Exit
Save Changes
and Exit
Storage Device
Configuration
Saves system configuration, including CMOS, to a formatted
1.44-MB diskette, a USB flash media device, or a diskette-like
device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media
device, or a diskette-like device.
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Applies the currently selected default settings and clears any
established passwords.
Exits Computer Setup without applying or saving any changes.
Saves changes to system configuration or default settings and exits
Computer Setup.
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are
displayed. The following options may be presented.
Diskette Type
Identifies the highest capacity media type accepted by the diskette
drive.
Legacy Diskette Drives
Options are 3.5" 1.44 MB, and 5.25" 1.2 MB.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
2–4 361293-003 Service Reference Guide, dx6100
Setup Utilities and Diagnostics Features
Heading Option Description
Storage
(continued)
Device
Configuration
(continued)
Drive Emulation
Allows you to select a drive emulation type for a certain storage
device. (For example, a Zip drive can be made bootable by
selecting diskette emulation.)
Drive Type Emulation Options
ATAPI Zip drive None (treated as Other)
Diskette (treated as diskette drive)
ATA Hard disk None (treated as Other)
Hard disk (treated as hard drive)
Legacy diskette No emulation options available
CD-ROM drive No emulation options available
ATAPI LS-120 None (treated as Other).
Diskette (treated as diskette drive).
Default Values IDE/SATA
Multisector Transfers (ATA disks only)
Specifies how many sectors are transferred per multi-sector PIO
operation. Options (subject to device capabilities) are Disabled, 8,
and 16.
Transfer Mode (ATA devices only)
Specifies the active data transfer mode. Options (subject to device
capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0,
and Max UDMA.
Translation Mode (ATA disks only)
Lets you select the translation mode to be used for the device. This
enables the BIOS to access disks partitioned and formatted on
other systems and may be necessary for users of older versions of
UNIX (e.g., SCO UNIX version 3.2). Options are Automatic,
Bit-Shift, LBA Assisted, User, and None
CAUTION: Ordinarily, the translation mode selected
Ä
automatically by the BIOS should not be changed. If the selected
translation mode is not compatible with the translation mode that
was active when the disk was partitioned and formatted, the data
on the disk will be inaccessible.
Translation Parameters (ATA disks only)
This feature appears only when User translation mode is selected.
✎
Allows you to specify the parameters (logical cylinders, heads, and
sectors per track) used by the BIOS to translate disk I/O requests
(from the operating system or an application) into terms the hard
drive can accept. Logical cylinders may not exceed 1024. The
number of heads may not exceed 256. The number of sectors per
track may not exceed 63. These fields are only visible and
changeable when the drive translation mode is set to User.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Service Reference Guide, dx6100 361293-003 2–5
Setup Utilities and Diagnostics Features
Heading Option Description
Storage
(continued)
Storage Options Removable Media Boot
Enables/disables ability to boot the system from removable media.
Legacy Diskette Write
Enables/disables ability to write data to legacy diskettes.
After saving changes to Removable Media Write, the computer
✎
will restart. Turn the computer off, then on, manually.
BIOS DMA Data Transfers
Allows you to control how BIOS device I/O requests are serviced.
When “Enable” is selected, the BIOS will service ATA device read
and write requests with DMA data transfers. When “Disable” is
selected, the BIOS will service ATA device read and write requests
with PIO data transfers.
SATA Emulation
Allows you to choose how the SATA controller and devices are
accessed by the operating system.
“Separate IDE Controller
2 PATA devices may be accessed in this mode. The SATA and
PATA controllers appear as two separate IDE controllers. Use this
option with Microsoft Windows 2000 and Windows XP.
• SATA 0 is seen as SATA Primary Device 0
• SATA 1 (if present) is seen as SATA Secondary Device 0
“Combined IDE Controller
SATA devices may be accessed in this mode. The SATA and PATA
controllers appear as one combined IDE controller. Use this option
with Microsoft Windows 98 and earlier operating systems.
• PATA Primary Device 0 replaces SATA 1
• PATA Primary Device 1 replaces SATA 3
” is the default option. Up to 4 SATA and
” is the other option. Up to 2 PATA and 2
IDE Controller
Allows you to enable or disable the primary IDE controller. This
feature is supported on select models only.
Primary SATA Controller
Allows you to enable or disable the Primary SATA controller.
Secondary SATA Controller
Allows you to enable or disable the Secondary SATA controller.
This feature is supported on select models only.
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of
performing the Drive Protection System (DPS) self-tests.
This selection will only appear when at least one drive capable of
✎
performing the DPS self-tests is attached to the system.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
2–6 361293-003 Service Reference Guide, dx6100
Setup Utilities and Diagnostics Features
Heading Option Description
Storage
(continued)
Security Setup Password Allows you to set and enables setup (administrator) password.
Boot Order Allows you to:
• Specify the order in which attached devices (such as a USB
flash media device, diskette drive, hard drive, optical drive, or
network interface card) are checked for a bootable operating
system image. Each device on the list may be individually
excluded from or included for consideration as a bootable
operating system source.
• Specify the order of attached hard drives. The first hard drive
in the order will have priority in the boot sequence and will be
recognized as drive C (if any devices are attached).
MS-DOS drive lettering assignments may not apply after a
✎
non-MS-DOS operating system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device
specified in Boot Order, restart the computer and press F9 when
the monitor light turns green. After POST is completed, a list of
bootable devices is displayed. Use the arrow keys to select the
preferred bootable device and press Enter. The computer then
boots from the selected non-default device for this one time.
If the setup password is set, it is required to change Computer
✎
Setup options, flash the ROM, and make changes to certain plug
and play settings under Windows.
See the Troubleshooting Guide on the Documentation CD for more
information.
Power-On
Password
Password Options
(This selection will
appear only if a
power-on
password is set.)
Smart Cover Allows you to:
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Allows you to set and enable power-on password.
See the Troubleshooting Guide for more information.
Allows you to specify whether the password is required for warm
boot (CTRL+ALT+DEL).
See the Desktop Management Guide for more information.
• Lock/unlock the Cover Lock.
• Set the Cover Removal Sensor to Disable/Notify User/Setup
Password.
Notify User alerts the user that the sensor has detected that the
✎
cover has been removed. Setup Password requires that the setup
password be entered to boot the computer if the sensor detects
that the cover has been removed.
This feature is supported on select models only. See the Desktop
Management Guide on the Documentation CD for more
information.
Service Reference Guide, dx6100 361293-003 2–7
Setup Utilities and Diagnostics Features
Heading Option Description
Security
(continued)
Embedded
Security
Device Security Enables/disables serial ports, parallel port, front USB ports, system
Network Service
Boot
System IDs Allows you to set:
Allows you to:
• Enable/disable the Embedded Security device.
• Reset the device to Factory Settings.
This feature is supported on select models only. See the Desktop
Management Guide on the Documentation CD for more
information.
audio, network controllers (some models), MultiBay devices (some
models), SMBus controller (some models), and SCSI controllers
(some models).
Enables/disables the computer’s ability to boot from an operating
system installed on a network server. (Feature available on NIC
models only; the network controller must reside on the PCI bus or
be embedded on the system board.)
• Asset tag (18-byte identifier) and ownership Tag (80-byte
identifier displayed during POST).
See the Desktop Management Guide on the Documentation CD
for more information.
• Chassis serial number or Universal Unique Identifier (UUID)
number. The UUID can only be updated if the current chassis
serial number is invalid. (These ID numbers are normally set in
the factory and are used to uniquely identify the system.)
• Keyboard locale setting (for example, English or German) for
System ID entry.
DriveLock Security Allows you to assign or modify a master or user password for
MultiBay hard drives. When this feature is enabled, the user is
prompted to provide one of the DriveLock passwords during POST.
If neither is successfully entered, the hard drive will remain
inaccessible until one of the passwords is successfully provided
during a subsequent cold-boot sequence.
This selection will only appear when at least one MultiBay drive
✎
that supports the DriveLock feature is attached to the system.
See the Desktop Management Guide on the Documentation CD for
more information.
Data Execution
Prevention
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
2–8 361293-003 Service Reference Guide, dx6100
Enable/Disable.
Data Execution Prevention Mode help prevent OS security
breaches.
This selection is in effect only if the processor and operating
✎
system being used comprehend and utilize the function.
Setup Utilities and Diagnostics Features
Heading Option Description
Security
(continued)
Master Boot
Record Security*
Save Master Boot
Record*
Restore Master
Boot Record*
Allows you to enable or disable Master Boot Record (MBR)
Security.
When enabled, the BIOS rejects all requests to write to the MBR on
the current bootable disk. Each time the computer is powered on or
rebooted, the BIOS compares the MBR of the bootable disk to the
previously saved MBR. If changes are detected, you are given the
option of saving the MBR on the current bootable disk, restoring the
previously-saved MBR, or disabling MBR security. You must know
the setup password if one is set.
Disable MBR Security before intentionally changing the formatting
✎
or partitioning of the current bootable disk. Several disk utilities
(such as FDISK and FORMAT) attempt to update the MBR.
If MBR Security is enabled and disk accesses are being serviced
by the BIOS, write requests to the MBR are rejected, causing the
utilities to report errors.
If MBR Security is enabled and disk accesses are being serviced
by the operating system, any MBR change will be detected by the
BIOS during the next reboot, and an MBR Security warning
message will be displayed.
Saves a backup copy of the Master Boot Record of the current
bootable disk.
Only appears if MBR Security is enabled.
✎
Restores the backup Master Boot Record to the current bootable
disk.
Only appears if all of the following conditions are true:
✎
MBR Security is enabled.
A backup copy of the MBR has been previously saved.
The current bootable disk is the same disk from which the
backup copy of the MBR was saved.
CAUTION: Restoring a previously saved MBR after a disk utility
Ä
or operating system has modified the MBR may cause the data on
the disk to become inaccessible. Only restore a previously saved
MBR ifyou are confident that the current bootable disk’s MBR has
been corrupted or infected with a virus.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Service Reference Guide, dx6100 361293-003 2–9
Setup Utilities and Diagnostics Features
Heading Option Description
Power OS Power
Management
Hardware Power
Management
Thermal Fan idle mode - This bar graph controls the minimum permitted fan
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
• Runtime Power Management - Enable/Disable. Allows certain
operating systems to reduce processor voltage and frequency
when the current software load does not require the full
capabilities of the processor.
• Idle Power Savings - Extended/Normal. Allows certain
operating systems to decrease the processors power
consumption when the processor is idle.
• ACPI S3 Support - Enables or disables ACPI S3 support.
• ACPI S3 Hard Disk Reset - Enabling this causes the BIOS to
ensure hard disks are ready to accept commands after
resuming from S3 before returning control to the operating
system.
• ACPI S3 PS2 Mouse Wakeup - Enables or disables waking
from S3 due to PS2 mouse activity.
SATA power management enables or disables SATA bus and/or
device power management.
speed.
2–10 361293-003 Service Reference Guide, dx6100
Setup Utilities and Diagnostics Features
Heading Option Description
Advanced*
*For
advanced
users only
Power-On Options Allows you to set:
• POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days).
• POST messages (enable/disable).
• F9 prompt (enable/disable). Enabling this feature will display
the text F9=Boot Menu during POST. Disabling this feature
prevents the text from being displayed but pressing F9 will still
access the Shortcut Boot (Order) Menu screen. See Storage >
Boot Order for more information.
• F10 prompt (enable/disable). Enabling this feature will
display the text F10=Setup during POST. Disabling this
feature prevents the text from being displayed but pressing
F10 will still access the Setup screen.
• F12 prompt (enable/disable). Enabling this feature will
display the text F12=Network Service Boot during POST.
Disabling this feature prevents the text from being displayed
but pressing F12 will still force the system to attempt booting
from the network.
• Option ROM* prompt (enable/disable). Enabling this feature
will cause the system to display a message before loading
options ROMs. (This feature is supported on select models
only.)
• Remote wakeup boot source (remote server/local hard drive).
• After Power Loss (off/on/previous state): After power loss, if
you connect your computer to an electric power strip and
would like to turn on power to the computer using the switch on
the power strip, set this option to ON.
If you turn off power to your computer using the switch on a
✎
power strip, you will not be able to use the suspend/sleep feature
or the Remote Management features.
• POST Delay (in seconds) (enable/disable). Enabling this
feature will add a user-specified delay to the POST process.
This delay is sometimes needed for hard disks on some PCI
cards that spin up very slowly; so slowly that they are not ready
to boot by the time POST is finished. The POST delay also gives
you more time to press F10 to enter Computer (F10) Setup.
• I/O APIC Mode (enable/disable). Enabling this feature will
allow Microsoft Windows Operating Systems to run optimally.
This feature must be disabled for certain non-Microsoft
Operating Systems to work properly.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Service Reference Guide, dx6100 361293-003 2–11
Setup Utilities and Diagnostics Features
Heading Option Description
Advanced*
(continued)
*For
advanced
users only
Power-On Options
(continued)
BIOS Power-On Allows you to set the computer to turn on automatically at a time
Onboard Devices Allows you to set resources for or disable onboard system devices
PCI Devices • Lists currently installed PCI devices and their IRQ settings.
Bus Options* On select models, allows you to enable or disable:
Allows you to set: (continued)
• ACPI/USB Buffers @ Top of Memory (enable/disable).
Enabling this feature places USB memory buffers at the top
of memory. The advantage is that some amount of memory
below 1 MB is freed up for use by option ROMs. The
disadvantage is that a popular memory manager, HIMEM.SYS,
does not work properly when USB buffers are at top of memory
AND the system has 64 MB or less of RAM.
• Hyper-threading (enable/disable).
• Limit CPUID Maximum Value to 3 - Restricts the number of
CPUID functions reported by the microprocessor. Enable this
feature if booting to WinNT.
you specify.
(diskette controller, serial port, or parallel port).
• Allows you to reconfigure IRQ settings for these devices or to
disable them entirely. These settings have no effect under an
APIC-based operating system.
• PCI SERR# Generation.
• PCI VGA palette snooping, which sets the VGA palette
snooping bit in PCI configuration space; only needed when
more than one graphics controller is installed.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
2–12 361293-003 Service Reference Guide, dx6100
Setup Utilities and Diagnostics Features
Heading Option Description
Advanced*
(continued)
*For
advanced
users only
Device options Allows you to set:
• Printer mode (bi-directional, EPP & ECP, output only).
• Num Lock state at power-on (off/on).
• S5 Wake on LAN (enable/disable).
• To disable Wake on LAN during the off state (S5), use the arrow
(left and right) keys to select the Advanced > Device Options
menu and set the S5 Wake on Lan feature to “Disable.” This
obtains the lowest power consumption available on the computer
during S5. It does not affect the ability of the computer to Wake on
LAN from suspend or hibernation, but will prevent it from waking
from S5 via the network. It does not affect operation of the network
connection while the computer is on.
• If a network connection is not required, completely disable the
network controller (NIC) by using the arrow (left and right) keys to
select the Security > Device Security menu. Set the Network
Controller option to “Device Hidden.” This prevents the network
controller from being used by the operating system and reduces
the power used by the computer in S5.
• Processor cache (enable/disable).
• Unique Sleep State Blink Patterns. Allows you to choose an LED
blink pattern that uniquely identifies each sleep state.
• Integrated Video (enable/disable) Allows you to use integrated
video and PCI Up Solution video at the same time (available on
select models only).
Inserting a PCI or PCI Express video card automatically disables
✎
Integrated Video. When PCI Express video is on, Integrated
Video must remain disabled.
• Monitor Tracking (enable/disable). Allows ROM to save
monitor asset information.
Allows you to set:
• NIC PXE Option ROM Download (enable/disable). The BIOS
contains an embedded NIC option ROM to allow the unit to
boot through the network to a PXE server. This is typically used
to download a corporate image to a hard drive. The NIC
option ROM takes up memory space below 1MB commonly
referred to as DOS Compatibility Hole (DCH) space. This
space is limited. This F10 option will allow users to disable the
downloading of this embedded NIC option ROM thus giving
more DCH space for additional PCI cards which may need
option ROM space. The default will be to have the NIC option
ROM enabled.
PCI VGA
Configuration
Displayed only if there are multiple PCI video adapters in the
system. Allows you to specify which VGA controller will be the
“boot” or primary VGA controller.
Support for specific Computer Setup options may vary depending on the hardware configuration.
✎
Service Reference Guide, dx6100 361293-003 2–13
Setup Utilities and Diagnostics Features
2.3 Diagnostics for Windows
The Diagnostics for Windows (DFW) utility is a component of HP Client Management Solutions
that allows you to view information about the hardware and software configuration of the
computer while running Microsoft Windows (Microsoft Windows 2000 and Microsoft Windows
XP). It also allows you to perform hardware and software tests on the subsystems of the
computer.
When you invoke Diagnostics for Windows, the current configuration of the computer is shown
on the Overview screen. There is access from this screen to several categories of information
about the computer and the Test tab. The information in every screen of the utility can be saved
to a file or printed.
To test all subsystems, you must log in as the administrator. If you do not log in as the
✎
administrator, you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
check boxes that cannot be selected.
Use Diagnostics for Windows to determine if all the devices installed on the computer are
recognized by the system and functioning properly. Running tests is optional but recommended
after installing or connecting a new device.
Third party devices not supported by HP may not be detected by Diagnostics for Windows. Save,
print, or display the information generated by the utility.
2–14 361293-003 Service Reference Guide, dx6100
2.3.1 Detecting Diagnostics for Windows
Some computers ship with the Diagnostics for Windows preloaded, but not preinstalled.
To determine whether Diagnostics for Windows is installed:
1. Access the location of the Diagnostics icons:
❏ In Windows 2000 Professional, select Start > Settings > Control Panel.
❏ In Windows XP Home or Windows XP Professional, select Start > Control Panel >
Performance and Maintenance.
2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics
for Windows utility is installed. If the icons are not present, the utility is either not preloaded
or not installed.
2.3.2 Installing Diagnostics for Windows
If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows
SoftPaq from the following Web site:
http://www.hp.com/support/files
Once the software has been downloaded onto the hard drive it may be installed by performing
these steps:
Setup Utilities and Diagnostics Features
1. Close all Windows applications.
2. Install the Diagnostics for Windows utility:
❏ In Windows XP, select Start > Software Setup icon. Select Diagnostics for Windows
> Next button, then follow the instructions on the screen.
❏ In Windows 2000, select the Setup Software icon on the Desktop > Diagnostics for
Windows > Next button, then follow the instructions on the screen.
❏ In either Windows XP or Windows 2000, if the Setup Software/Software Setup icon is
not on the Desktop or in the Start menu, run the Setup program from the
C:\CPQAPPS\DIAGS directory or select Start > Run and type the following in the
command line:
3. Click Next to install Diagnostics for Windows.
4. After the program has finished installing, you may be prompted to restart the computer, or it
may automatically restart. If prompted, click Finish to restart the computer or Cancel to exit
the program. You must restart the computer to complete the installation of Diagnostics for
Windows.
If you want to upgrade an existing version of Diagnostics for Windows installed on the
✎
computer, visit
desired software and download the latest version. Execute the downloaded file and select Repair
to update the installed version. This will cause the new version to overwrite the old version.
http://www.hp.com/support/files and click on an applicable product. Locate the
C:\CPQAPPS\DIAGS\SETUP.
Service Reference Guide, dx6100 361293-003 2–15
Setup Utilities and Diagnostics Features
2.3.3 Using Categories in Diagnostics for Windows
To use categories:
1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the
Diagnostics for Windows icon, located in the Control Panel.
The screen displays the overview of the computer hardware and software.
❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select
Diagnostics for Windows.
❏ In Windows XP Home and Windows XP Professional, select Start > Control Panel >
Performance and Maintenance, then select Diagnostics for Windows.
2. For specific hardware and software information, select a category from the Categories
pull-down menu or the appropriate icon on the toolbar.
As the cursor moves over the toolbar icons, the corresponding category name is displayed.
✎
3. To display more detailed information in a selected category, click More in the Information
Level box in the lower left corner of the window or click Level at the top of the screen and
select More.
4. Review, print, and/or save this information as desired.
❏ To print the information, click File > Print. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to print the report you selected.
❏ To save the information, click File > Save As. Select one of the following options:
Detailed Report (All Categories), Summary Report (All Categories), or Current
Category. Click OK to save the report you selected.
5. To exit Diagnostics for Windows, click File, and then click Exit.
Menu Bar—File, Categories, Navigation, Level, Tab, Help
At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down
menus. Selecting an item will provide the following information on the system:
■ File—Save As, Print, Printer Setup, Exit
■ Categories
❏ System—System board, ROM, date, and time
❏ Asset Control—Asset tag, system serial number, and processor
❏ Input Devices—Keyboard, mouse, and joystick(s)
❏ Communication—Ports
❏ Storage—Storage drives
❏ Graphics—Graphics
❏ Memory—System board and Windows memory
❏ Multimedia—Optical storage (CD, DVD, and so on) and audio
❏ Windows—Windows
❏ Architecture—PCI Device
2–16 361293-003 Service Reference Guide, dx6100
Loading...