Maintenance and Service
Guide
HP Compaq Business Notebook nx5000
Series
Compaq Presario V1000 Notebook PC
Document Part Number: 349052-002
June 2006
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.
© Copyright 2004-2006 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel, Pentium, and Celeron are trademarks or registered
trademarks of Intel Corporation or its subsidiaries in the United States and
other countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license. Adobe and Acrobat are trademarks of Adobe Systems
Incorporated.
The information contained herein is subject to change without notice. HP
shall not be liable for technical or editorial errors or omissions contained
herein.
Maintenance and Service Guide
HP Compaq Business Notebook nx5000 Series
Compaq Presario V1000 notebook PC
Second Edition: June 2006
First Edition: April 2004
Document Part Number: 349052-002
Contents
1 Product Description
1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–33
1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–35
1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–35
1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–36
1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–51
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3
Selecting from the Security Menu . . . . . . . . . . . . . . 2–4
Selecting from the Tools Menu. . . . . . . . . . . . . . . . . 2–5
Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5
2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–8
Obtaining, Saving, or Printing
Configuration Information . . . . . . . . . . . . . . . . . . . . 2–8
Obtaining, Saving, or Printing Diagnostic
Test Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–10
Maintenance and Service Guide iii
Contents
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics Kit Components . . . . . . . . . 3–10
3.4 Hard Drives and MultiBay Devices . . . . . . . . . . . . 3–12
3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13
4 Removal and Replacement Preliminaries
4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Notebook Precautions . . . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
iv Maintenance and Service Guide
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10
5.5 Mini PCI Communications Board. . . . . . . . . . . . . . 5–11
5.6 MultiBay Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
5.7 Bluetooth Wireless Communications Board. . . . . . 5–16
5.8 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.9 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23
5.10 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25
5.11 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.12 Keyboard Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30
5.13 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–31
5.14 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34
5.15 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–37
5.16 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
5.17 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43
5.18 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47
5.19 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49
5.20 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–52
5.21 Bottom Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–54
5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56
Contents
Maintenance and Service Guide v
Contents
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
C Screw Listing
Index
vi Maintenance and Service Guide
1
Product Description
The HP Compaq Business Notebook nx5000 Series and the
Compaq Presario V1000 notebook PC offer advanced modularity,
an Intel® Pentium® M or an Intel Celeron® M processor with
64-bit architecture, an Intel Extreme Graphics 2 graphics
controller with up to 64 MB of shared video memory, and
extensive multimedia support.
HP Compaq Business Notebook nx5000 Series (Compaq Presario
V1000 notebook PC appearance varies slightly).
Maintenance and Service Guide 1–1
Product Description
1.1 Models
Notebook models are shown in Table 1-1, Table 1-2, and
Table 1-3.
Table 1 -1
HP Compaq Business Notebook nx5000
and Compaq Presario V1000 notebook PC
Model Naming Conventions
Key
Cnx U P 170 X5 60 y Ci 10 h XXXXXX-XXX
1234 5 6 7 8 910 11
Key Description Options
1Brand/Series
designator
2 Graphics memory U = Shared memory architecture
3 Processor type P = Intel Pentium M
4 Processor speed 170 = 1.70 GHz
5 Display type/
size/resolution
6 Hard drive size 60 = 60 GB
7 Optical drive
designator
C = HP Compaq
P = Presario
C = Intel Mobile Celeron
160 = 1.60 GHz
150 = 1.50 GHz
X = XGA
Y = SXGA+WVA
40 = 40 GB
Y = 24x DVD+RW/R
and CD-RW Combo
Drive
C = 24x CD-ROM Drive
nx5000 (all models)
V10xx
140 = 1.40 GHz
130 = 1.30 GHz
120 = 1.20 GHz
5 = 15.0-inch
4 = 14.1-inch
30 = 30 GB
W = 24x DVD/CD-RW
Combo Drive
D = 8x/24x DVD-ROM
Drive
1–2 Maintenance and Service Guide
Product Description
Table 1 -1
HP Compaq Business Notebook nx5000
and Compaq Presario V1000 notebook PC
Model Naming Conventions
Key
Cnx U P 170 X5 60 y Ci 10 h XXXXXX-XXX
1234 5 6 7 8 910 11
Key Description Options
(Continued)
8 Integrated
communication/
wireless device
9 RAM 12 = 128-MB
10 Operating system P = Microsoft® Windows® XP
11 SKU#
M = Modem
C = Combination
modem + FE NIC
N = None
25 = 256-MB
Professional
H = Microsoft Windows XP
Home
2 = Microsoft Windows 2000
L = Linux
F = FreeDOS
b = 802.11b
d = 802.11a/b/g
g = 802.11b/g
i = 802.11b +
Bluetooth®
j = 802.11b/g +
Bluetooth
m = 802.11a/b/g +
Bluetooth
N = None
51 = 512-MB
10 = 1,024-MB
a = 1-year
warranty on
parts and labor
g= 4-year
warranty on
parts and labor
S = Special
Maintenance and Service Guide 1–3
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 P 140 X5 30 W Md 25 PaS
United States PD973US ABA
Cnx5000 U C 120 X4 30 C Cb 25 H
Taiwan DY824PA AB0
Cnx5000 U C 120 X4 30 C CN 25 2
Japan PB690PA ABJ
Cnx5000 U C 120 X4 30 C CN 25 H
Japan PB328PA ABJ
Cnx5000 U C 120 X4 30 C CN 25 P
Japan PB688PA ABJ
Cnx5000 U C 120 X4 30 D Cb 25 H
Taiwan DY825PA AB0
Cnx5000 U C 120 X4 30 D Cb 25 P
Taiwan DY826PA AB0
Cnx5000 U C 120 X4 30 W Cb 25 P
Japan PC993PA ABJ
Cnx5000 U C 120 X4 30 W CN 25 P
Japan PB691PA ABJ
Cnx5000 U C 120 X4 40 C Cb 51 H
Asia Pacific PC981PA UUF
1–4 Maintenance and Service Guide
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U C 120 X4 40 C CN 25 P
Japan PB689PA ABJ
Cnx5000 U C 120 X4 40 W Cb 51 H
Australia DX925P ABG
Cnx5000 U C 120 X5 30 C CN 25 P
Brazil PA502A AC4
Cnx5000 U C 120 X5 30 D Cb 25 P
French Canada
Latin America
DH946U ABC
DH946U ABM
United States DH946U ABA
(Continued)
Cnx5000 U C 120 X5 40 W Cb 51 H
Australia PB324PA ABG
Cnx5000 U C 130 X4 30 C Cg 25 P
United States DV110U ABA
Cnx5000 U C 130 X4 30 C Cg 25 PgS
United States PE804UC ABA
Cnx5000 U C 130 X4 40 D CN 25 P
Australia PE734PA ABG
Cnx5000 U C 130 X4 40 N Cg 25 P
United States DV137U ABA
Cnx5000 U C 130 X5 40 W Cb 25 P
Australia PE735PA ABG
Maintenance and Service Guide 1–5
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U C 130 X5 40 W Cb 51 H
Australia PB707PA ABG
Cnx5000 U C 130 X5 40 W CN 51 P
Brazil PA498A AC4
Cnx5000 U P 140 X4 30 C Cb 12 LS
Thailand PC529PC AKL
Cnx5000 U P 140 X4 30 C Cb 25 H
Asia Pacific DY819PA UUF Taiwan DY827PA AB0
Cnx5000 U P 140 X4 30 C Cb 25 P
(Continued)
Asia Pacific
Hong Kong
Cnx5000 U P 140 X4 30 D Cb 25 F
United States PE776AA ABA
Cnx5000 U P 140 X4 30 D Cb 25 H
Asia Pacific DY822PA UUF Taiwan DY828PA AB0
Cnx5000 U P 140 X4 30 D Cb 25 P
Asia Pacific
French Canada
Latin America
Cnx5000 U P 140 X4 30 W Cb 25 PS
Thailand PA094PC AKL
1–6 Maintenance and Service Guide
DX905P UUF
DV616P AB5
DX373P UUF
DW804AA ABC
DW804AA ABM
Taiwan DY830PA AB0
Ta i wa n
United States
DW804AA AB0
DW804AA ABA
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 140 X4 40 C Cb 25 P
Thailand PA621PA AKL
Cnx5000 U P 140 X4 40 D Cb 25 H
Taiwan DY833PA AB0
Cnx5000 U P 140 X4 40 D Cb 25 P
(Continued)
People’s Republic of
China
Cnx5000 U P 140 X4 40 W Cb 25 H
Taiwan DY835PA AB0
Cnx5000 U P 140 X4 40 W Cb 25 LS
Thailand PC530PC AKL
Cnx5000 U P 140 X4 40 W Cb 25 P
Asia Pacific
Hong Kong
Cnx5000 U P 140 X4 60 W Cb 51 P
Thailand PB703PA AKL
Cnx5000 U P 140 X5 30 C Cb 25 H
Asia Pacific DY820PA UUF
DV836P AB2 Taiwan DY872PA AB0
and
DY837PA AB0
PA244PA UUF
DV617P AB5
and
PB702PA AKL
People’s Republic
of China
Ta i wa n
DV837P AB2
DY839PA AB0
Maintenance and Service Guide 1–7
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 140 X5 30 C Cb 25 P
(Continued)
Asia Pacific
Brazil
Latin America
Cnx5000 U P 140 X5 30 C CN 25 2
Japan DV834P ABJ
Cnx5000 U P 140 X5 30 C CN 25 P
Japan DV625P ABJ
Cnx5000 U P 140 X5 30 D Cb 25 H
Asia Pacific DY821PA UUF Taiwan DY829PA AB0
Cnx5000 U P 140 X5 30 D Cb 25 P
Asia Pacific
Latin America
DZ512PA UUF
PB451A AC4
PA501A ABM
DZ513PA UUF
PA500A ABM
Ta i wa n
United States
Ta i wa n
United States
DY831PA AB0
PA501A ABA
DY832PA AB0
PA500A ABA
1–8 Maintenance and Service Guide
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 140 X5 30 W Cb 25 H
(Continued)
Belgium
Czech Republic
Denmark
Europe International
France
Greece/Polish/
English
Germany
Hungary
Iceland
Israel
Italy
Cnx5000 U P 140 X5 30 W Cb 25 P
Belgium
Czech Republic
Denmark
Europe International
France
Greece/Polish/
English
Germany
Hungary
Iceland
Israel
Italy
DU302A UUG
DU302A AKB
DU302A ABY
DU302A ABB
DU302A ABF
DU302A B1A
DU302A ABD
DU302A AKC
DU302A A2M
DU302A ABT
DU302A ABZ
DU303A UUG
DU303A AKB
DU303A ABY
DU303A ABB
DU303A ABF
DU303A B1A
DU303A ABD
DU303A AKC
DU303A A2M
DU303A ABT
DU303A ABZ
The Netherlands
Norway
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r ke y
United Kingdom
The Netherlands
Norway
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r ke y
United Kingdom
DU302A ABH
DU302A ABN
DU302A AKD
DU302A AB9
DU302A ACB
DU302A ABV
DU302A AKN
DU302A ABE
DU302A AK8
DU302A UUZ
DU302A AB8
DU302A ABU
DU303A ABH
DU303A ABN
DU303A AKD
DU303A AB9
DU303A ACB
DU303A ABV
DU303A AKN
DU303A ABE
DU303A AK8
DU303A UUZ
DU303A AB8
DU303A ABU
Maintenance and Service Guide 1–9
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 140 X5 30 W Cb 51 P
(Continued)
Latin America PA497A ABM
and
PA499A ABM
Cnx5000 U P 140 X5 30 W Cg 25 P
Latin America PD366L ABM United States PD366L ABA
Cnx5000 U P 140 X5 40 C CN 25 P
Japan DV833P ABJ
Cnx5000 U P 140 X5 40 D Cb 25 H
Korea DZ845PA AB1 Taiwan DY834PA AB0
Cnx5000 U P 140 X5 40 D Cb 25 P
Brazil PB452A AC4 Taiwan DY838PA AB0
Cnx5000 U P 140 X5 40 W Cb 25 H
Asia Pacific
Hong Kong
Cnx5000 U P 140 X5 40 W Cb 25 P
Asia Pacific
Australia/New
Zealand
Hong Kong
Cnx5000 U P 140 X5 40 W Cb 25 PS
Australia PD642PC ABG
DY823PA UUF
DV618P AB5
DX903P UUF
DV614P ABG
PA223PA AB5
United States PA497A ABA
and
PA499A ABA
Korea
Ta i wa n
Japan
Korea
Ta i wa n
DZ846PA AB1
DY836PA AB0
DX366AA ABJ
PA217PA AB1
DY840PA AB0
1–10 Maintenance and Service Guide
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 140 X5 40 W Cb 51 P
(Continued)
Asia Pacific
Belgium
French Canada
Cnx5000 U P 140 X5 40 W Cb 51 PaS
United States PE688UC ABA
Cnx5000 U P 140 X5 40 W Cg 51 P
Latin America Pd364L ABM United States PD364L ABA
Cnx5000 U P 140 X5 40 W Ci 25 P
Asia Pacific
Europe International
France
Cnx5000 U P 140 X5 40 W Mg 25 PaS
United States PD931US ABA
Cnx5000 U P 140 Y5 30 D Ci 51 P
Italy DU411A ABZ
Cnx5000 U P 140 Y5 30 W CN 25 P
Japan DV835P ABJ
DW805AA UUF
DW806AA UUG
DW806AA ABC
PC979PA UUF
DW807AA ABB
DW807AA ABF
Latin America
United States
Germany
Italy
United Kingdom
PA496A ABM
and
DW80AA ABM
PA496A ABA
and
DW806AA ABA
DW807AA ABD
DW807AA ABZ
DW807AA ABU
Cnx5000 U P 140 Y5 40 W Cb 51 H
Maintenance and Service Guide 1–11
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Korea PB744Pa AB1
Cnx5000 U P 150 S5 60 Y Ci 51 P
(Continued)
Australia/New
Zealand
Cnx5000 U P 150 S5 60 Y Ci 51 PS
Australia PD641PC ABG
Cnx5000 U P 150 X4 30 C Cg 25 P
Hong Kong PB721PA AB5
Cnx5000 U P 150 X4 30 C CN 25 P
Japan PD677PA ABJ
Cnx5000 U P 150 X4 30 D Cg 25 P
Asia Pacific PE761Pa UUF
Cnx5000 U P 150 X4 30 D CN 51 H
Taiwan PB696PA AB0
Cnx5000 U P 150 X4 40 D Cb 25 H
People’s Republic of
China
Cnx5000 U P 150 X4 40 D Cb 25 P
People’s Republic of
China
DX384P ABG
PD664PA AB2
DV838P AB2
1–12 Maintenance and Service Guide
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 150 X4 40 D CN 25 P
(Continued)
People’s Republic of
China
Cnx5000 U P 150 X4 40 W Cb 25 H
People’s Republic of
China
Cnx5000 U P 150 X4 40 W Cb 25 P
People’s Republic of
China
Cnx5000 U P 150 X4 40 W Cg 25 P
Thailand PE759PA AKL
Cnx5000 U P 150 X4 40 W CN 25 H
People’s Republic of
China
Cnx5000 U P 150 X5 30 C Cb 25 P
Brazil PD362L AC4
Cnx5000 U P 150 X5 30 C CN 25 P
Japan PD678PA ABJ
PD667Pa AB2
PD665PA AB2
PC986PA AB2
PD668Pa AB2
Maintenance and Service Guide 1–13
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 150 X5 30 W Cg 25 H
(Continued)
Belgium
Denmark
Europe International
France
Germany
Greece/Polish/
English
Hungary
Iceland
Italian
Netherlands
Cnx5000 U P 150 X5 30 W Cg 25 P
Belgium
Denmark
Europe International
France
Germany
Greece/Polish/
English
Hungary
Iceland
Italy
Latin America
Netherlands
DU396A UUG
DU396A ABY
DU396A ABB
DU396A ABF
DU396A ABD
DU396A B1A
DU396A AKC
DU396A A2M
DU396A ABZ
DU396A ABH
DU397A UUG
DU397A ABY
DU397A ABB
DU397A ABF
DU397A ABD
DU397A B1A
DU397A AKC
DU397A A2M
DU397A ABZ
PD367L ABM
DU397A ABH
Norway
Poland
Portugal
Russian
Saudi Arabia
Slovenia
South Africa
Spain
Sweden/Finland
Switzerland
United Kingdom
Norway
Poland
Portugal
Russian
Saudi Arabia
Slovenia
South Africa
Spain
Sweden/Finland
Switzerland
United Kingdom
United States
DU396A ABN
DU396A AKD
DU396A AB9
DU396A ACB
DU396A ABV
DU396A AKN
DU396A ACQ
DU396A ABE
DU396A AK8
DU396A UUZ
DU396A ABU
DU397A ABN
DU397A AKD
DU397A AB9
DU397A ACB
DU397A ABV
DU397A AKN
DU397A ACQ
DU397A ABE
DU397A AK8
DU397A UUZ
DU397A ABU
PD367L ABA
1–14 Maintenance and Service Guide
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 150 X5 40 C Cb 25 H
Korea PA218PA AB1
Cnx5000 U P 150 X5 40 C CN 25 P
Japan PD679PA ABJ
Cnx5000 U P 150 X5 40 D Cb 25 H
Korea PA219PA AB1
Cnx5000 U P 150 X5 40 D Cb 25 P
Brazil PD361L AC4
Cnx5000 U P 150 x5 40 D Cg 25 P
(Continued)
United States DV111U ABA
Cnx5000 U P 150 X5 40 N Cg 25 P
United States DV138U ABA
Cnx5000 U P 150 X5 40 W Cb 25 H
Korea PA220PA AB1
Cnx5000 U P 150 x5 40 W Cb 25 P
Asia Pacific DX904P UUF
and
DX374P UUF
Maintenance and Service Guide 1–15
Korea
Thailand
PA221PA AB1
DY870PA AKL
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 150 x5 40 W Cb 51 H
(Continued)
Belgium
Czech Republic
Denmark
Europe International
France
Greece/Polish/
English
Germany
Hungary
Iceland
Israel
Italy
Cnx5000 U P 150 X5 40 W Cb 51 LS
Asia Pacific PC637PC UUF
Cnx5000 U P 150 X5 40 W Cb 51 P
Asia Pacific PB704PA UUF
Cnx5000 U P 150 X5 40 W Cd 25 H
Korea PB745PA AB1
Cnx5000 U P 150 X5 40 W Cg 25 P
Hong Kong PB720PA AB5
Cnx5000 U P 150 X5 40 W Cg 51 P
DU304A UUG
DU304A AKB
DU304A ABY
DU304A ABB
DU304A ABF
DU304A B1A
DU304A ABD
DU304A AKC
DU304A A2M
DU304A ABT
DU304A ABZ
The Netherlands
Norway
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r ke y
United Kingdom
DU304A ABH
DU304A ABN
DU304A AKD
DU304A AB9
DU304A ACB
DU304A ABV
DU304A AKN
DU304A ABE
DU304A AK8
DU304A UUZ
DU304A AB8
DU304A ABU
Latin America PD365L ABM
1–16 Maintenance and Service Guide
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 150 X5 40 W Cg 51 P
United States PD365L ABA
Cnx5000 U P 150 X5 40 W Ci 25 PS
Australia PE784PC ABG
(Continued)
Maintenance and Service Guide 1–17
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 150 x5 40 W Ci 51 P
(Continued)
Belgium
Czech Republic
Denmark
Europe International
France
Greece/Polish/
English
Germany
Hungary
Iceland
Israel
Italy
The Netherlands
DU305T UUG
and
DU305A UUG
DU305A AKB
DU305A ABY
DU305A ABB
DU305T ABF
and
DU305A ABF
DU305T B1A
and
DU305A B1A
DU305T ABD
and
DU305A ABD
DU305A AKC
DU305A A2M
DU305A ABT
DU305T ABZ
and
DU305A ABZ
DU305T ABH
and
DU305A ABH
Norway
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r ke y
United Kingdom
DU305T ABN
and
DU305A ABN
DU305A AKD
DU305A AB9
DU305T ACB
and
DU305A ACB
DU305A ABV
DU305A AKN
DU305T ABE
and
DU305A ABE
DU305T AK8
and
DU305A AK8
DU305T UUZ
and
DU305A UUZ
DU305A AB8
DU305T ABU
and
DU305A ABU
Cnx5000 U P 150 X5 40 W Cj 25 H
Hong Kong PB722PA AB5
1–18 Maintenance and Service Guide
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 150 X5 60 W Cb 25 P
(Continued)
People’s Republic of
China
Cnx5000 U P 150 x5 60 W Cb 51 P
Asia Pacific DZ496PA UUF
Cnx5000 U P 150 X5 60 W Ci 51 P
Asia Pacific PC980PA UUF
Cnx5000 U P 150 x5 60 Y Cb 51 P
Australia/New
Zealand
Cnx5000 U P 150 Y5 30 W CN 51 P
Japan PD680PA ABJ
Cnx5000 U P 150 Y5 40 D CN 51 P
Korea PB743PA AB1
Cnx5000 U P 150 Y5 40 N Ci 51 P
Germany DU344A ABD
Cnx5000 U P 150 Y5 40 W Cb 25 P
Korea DV839P AB1
Cnx5000 U P 150 Y5 40 W Ci 25 H
PC987PA AB2
DV615P ABG
Hong Kong DV619P AB5
Maintenance and Service Guide 1–19
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 150 Y5 60 W Cb 51 H
Korea PC969PA AB1
Cnx5000 U P 150 Y5 60 W Cd 10 H
Korea PC967PA AB1
Cnx5000 U P 160 X4 40 C Ci 51 H
Poland DU407S AKD
Cnx5000 U P 160 X4 40 D Cb 25 H
Latin America PA503A ABM United States PA503A ABA
Cnx5000 U P 160 X4 40 D Cb 25 P
(Continued)
People’s Republic of
China
Cnx5000 U P 160 X5 40 D CN 51 H
United States DV149US ABA
Cnx5000 U P 160 X5 40 W Cb 51 P
Asia Pacific DX375P UUF Thailand DY871PA AKL
Cnx5000 U P 160 X5 40 W Cg 25 P
Asia Pacific
Hong Kong
1–20 Maintenance and Service Guide
PD666PA AB2
PE892PA UUF
PB723PA AB5
Thailand PE760PA AKL
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 160 X5 40 W Cj 51 P
(Continued)
Belgium
Denmark
Europe International
France
Germany
Greece/Polish/
English
Hungary
Iceland
Italy
Netherlands
DU399T UUG
and
DU399A UUG
DU399A ABY
DU399A ABB
DU399T ABF
and
DU399A ABF
DU399T ABD
and
DU399T AB8
and
DU399A ABD
DU399A B1A
DU399A AKC
DU399A A2M
DU399T ABZ
and
DU399A ABZ
DU399T ABH
and
DU399A ABH
Norway
Poland
Portugal
Russian
Saudi Arabia
Slovenia
South Africa
Spain
Sweden/Finland
Switzerland
United Kingdom
DU399T ABN
and
DU399A ABN
DU399A AKD
DU399A AB9
DU399T ACB
and
DU399A ACB
DU399A ABV
DU399A AKN
DU399A ACQ
DU399T ABE
and
DU399A ABE
DU399T AK8
and
DU399A AK8
DU399T UUZ
and
DU399A UUZ
DU399T ABU
and
DU399A ABU
Cnx5000 U P 160 X5 40 W Cm 51 P
Latin America PA495A ABM United States PA495A ABA
Maintenance and Service Guide 1–21
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 160 X5 40 W CN 25 P
United States DV142US ABA
Cnx5000 U P 160 X5 40 W CN 51 P
United States PF001US ABA
(Continued)
1–22 Maintenance and Service Guide
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 160 X5 40 Y Cg 51 H
(Continued)
Belgium
Denmark
Europe International
France
Germany
Greece/Polish/
English
Hungary
Iceland
Italy
Netherlands
DU398A UUG
and
DU398T UUG
DU398A ABY
DU398A ABB
DU398T ABF
and
DU398A ABF
DU398T ABD
and
DU398A ABD
DU398A B1A
DU398A AKC
DU398A A2M
DU398T ABZ
and
DU398A ABZ
DU398T ABH
and
DU398A ABH
Norway
Poland
Portugal
Russian
Saudi Arabia
Slovenia
South Africa
Spain
Sweden/Finland
Switzerland
United Kingdom
DU398T ABN
and
DU398A ABN
DU398A AKD
DU398A AB9
DU398T ACB
and
DU398A ACB
DU398A ABV
DU398A AKN
DU398A ACQ
DU398T ABE
and
DU398A ABE
DU398T AK8
and
DU398A AK8
DU398T UUZ
and
DU398A UUZ
DU398T ABU
and
DU398A ABU
Cnx5000 U P 160 X5 60 W Cb 25 H
Korea DV842P AB1
Maintenance and Service Guide 1–23
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 160 X5 60 W Cb 25 P
Thailand DV880P AKL
Cnx5000 U P 160 X5 60 Y Cb 51 P
Brazil PB453A AC4
Cnx5000 U P 160 X5 60 Y Ci 51 H
(Continued)
Belgium
Czech Republic
Denmark
Europe International
France
Greece/Polish/
English
Germany
Hungary
Iceland
Israel
Italy
DU306A UUG
DU306A AKB
DU306A ABY
DU306A ABB
DU306A ABF
DU306A B1A
DU306A ABD
DU306A AKC
DU306A A2M
DU306A ABT
DU306A ABZ
The Netherlands
Norway
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r ke y
United Kingdom
DU306A ABH
DU306A ABN
DU306A AKD
DU306A AB9
DU306A ACB
DU306A ABV
DU306A AKN
DU306A ABE
DU306A AK8
DU306A UUZ
DU306A AB8
DU306A ABU
1–24 Maintenance and Service Guide
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 160 X5 60 Y Ci 51 P
(Continued)
Australia/New
Zealand
Belgium
Czech Republic
Denmark
Europe International
France
Greece/Polish/
English
Germany
Hungary
Iceland
Israel
Italy
Korea
Latin America
The Netherlands
Norway
Cnx5000 U P 160 Y5 40 W Mb 51 PS
United States PB657US ABA
Cnx5000 U P 160 Y5 60 W Cb 25 P
Korea DV841P AB1
Cnx5000 U P 160 Y5 60 W Ci 51 P
United States DY520AA ABA
DX367AA ABG
DU307A UUG
DU307A AKB
DU307A ABY
DU307A ABB
DU307A ABF
DU307A B1A
DU307A ABD
DU307A AKC
DU307A A2M
DU307A ABT
DU307A ABZ
DX367AA AB1
PA494A ABM
DU307A ABH
DU307A ABN
Poland
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Tu r ke y
United Kingdom
United States
DU307A AKD
DU307A AB9
DU307A ACB
DU307A ABV
DU307A AKN
DX367AA ABE
and
DU307A ABE
DX367AA AK8
and
DU307A AK8
DX367AA UUZ
and
DU307A UUZ
DU307A AB8
DU307A ABU
PA494A ABA
Maintenance and Service Guide 1–25
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 160 Y5 60 Y Ci 51 P
United States DX368AA ABA
Cnx5000 U P 160 Y5 60 Y Cj 51 P
Latin America PD363L ABM United States PD363L ABA
Cnx5000 U P 170 X4 30 C CN 25 2
Japan DV623P ABJ
Cnx5000 U P 170 X4 30 C CN 25 H
Japan DV620P ABJ
Cnx5000 U P 170 X4 30 C CN 25 P
(Continued)
Japan DV621P ABJ
Cnx5000 U P 170 X4 30 W CN 25 P
Japan DV624P ABJ
Cnx5000 U P 170 X4 40 C CN 25 P
Japan DV622P ABJ
Cnx5000 U P 170 X5 60 W Cb 51 P
Asia Pacific DX376P UUF
Cnx5000 U P 170 X5 60 Y Cb 51 P
Brazil PD360L AC4
Cnx5000 U P 170 X5 60 Y Cj 51 P
Greece/Polish/
English
1–26 Maintenance and Service Guide
DU400A B1A
Product Description
Tabl e 1-2
HP Compaq Business Notebook nx5000 Models
All HP Compaq Business Notebook nx5000 models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- or 3-year warranty on parts and labor, varying by model
Cnx5000 U P 170 Y5 60 W Cd 25 H
Korea DZ515PA AB1
Cnx5000 U P 170 Y5 60 W Cd 25 P
Korea DZ514PA AB1
(Continued)
Maintenance and Service Guide 1–27
Product Description
Table 1-3
Compaq Presario V1000 notebook PC Models
All Compaq Presario V1000 notebook PC models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1-year warranty on parts and labor
PV1001AP U P 140 X4 30 D Cb 25 H
Asia Pacific DY202P UUF Thailand DY202P AKL
PV1002AP U P 150 Y5 40 W Ci 25 H
Hong Kong DY203P AB5
PV1003AP U P 140 X5 40 W Cb 25 H
Asia Pacific DY204P UUF Hong Kong DY204P AB5
PV1004AP U P 140 X4 30 W Cb 25 H
Hong Kong DY205P AB5
PV1004XX U P 140 X4 30 W Cb 25 H
Asia Pacific DZ543AA UUF
PV1005AP U C 120 X4 30 D Cb 25 H
People’s Republic of
China
PV1006AP U C 130 X4 40 D Cb 25 H
People’s Republic of
China
PV1007AP U P 140 X4 40 D Cb 25 H
People’s Republic of
China
PV1008AP U P 140 X4 40 W Cb 25 H
Asia Pacific DY209P UUF People’s Republic of
1–28 Maintenance and Service Guide
DY206P AB2
DY207P AB2
DY208P AB2
DY209P AB2
China
Product Description
Table 1-3
Compaq Presario V1000 notebook PC Models
All Compaq Presario V1000 notebook PC models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1-year warranty on parts and labor
PV1009AP U P 140 X5 40 W Cb 25 H
(Continued)
Peoples Republic of
China
PV1010AP U P 150 X5 40 D Cb 25 H
People’s Republic of
China
PV1011AP U P 150 X5 40 W Cb 25 H
People’s Republic of
China
PV1011AP U P 150 X5 40 W Cb 25 H
Thailand DY212P AKL
PV1012AP U C 120 X4 30 D Cb 25 H
Taiwan DY213P AB0
PV1013AP U P 140 X4 30 C Cb 25 H
Taiwan DY214P AB0
PV1014AP U P 140 X4 30 D Cb 25 H
Taiwan DY215P AB0
PV1015AP U P 140 X4 40 D Cb 25 H
Taiwan DY216P AB0
PV1016AP U P 140 X4 40 W Cb 25 H
DY210P AB2
DY211P AB2
DY212P AB2
Taiwan DY217P AB0
Maintenance and Service Guide 1–29
Product Description
Table 1-3
Compaq Presario V1000 notebook PC Models
All Compaq Presario V1000 notebook PC models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1-year warranty on parts and labor
PV1017AP U P 140 X5 30 C Cb 25 H
Taiwan DY218P AB0
PV1018AP U P 140 X5 30 D Cb 25 H
Taiwan DY219P AB0
PV1019AP U P 140 X5 40 D Cb 25 H
Taiwan DY220P AB0
PV1020AP U P 140 X5 40 W Cb 25 H
Taiwan DY221P AB0
PV1021AP U P 140 X4 30 D Cb 12 H
Asia Pacific DY222P UUF
(Continued)
PV1022AP U P 150 X5 40 Y Cb 25 H
Asia Pacific DY223P UUF
PV1023AP U P 160 X5 60 W Cb 51 H
Asia Pacific DY224P UUF
PV1024AP U P 140 X5 30 D Cb 25 H
Asia Pacific DY225P UUF
PV1025AP U P 140 X4 30 C Cb 25 H
Asia Pacific DY226P UUF
PV1026AP U P 140 X5 30 C Cb 25 H
Asia Pacific DY227P UUF
1–30 Maintenance and Service Guide
Product Description
Table 1-3
Compaq Presario V1000 notebook PC Models
All Compaq Presario V1000 notebook PC models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1-year warranty on parts and labor
PV1027AP U P 150 X4 40 W Cb 25 H
Asia Pacific DY228P UUF
PV1028AP U P 150 X5 40 Y Cb 25 H
Thailand DY229P AKL
PV1029AP U C 120 X4 30 D Cb 25 H
Taiwan DY230PA AB0
PV1030AP U P 140 X4 30 W Cb 25 H
Taiwan DZ847PA AB0
PV1031AP U C 130 X5 60 W Cb 25 H
Korea DZ848PA AB1
(Continued)
PV1032AP U P 160 X5 40 W Cb 25 H
Korea DZ849PA AB1
PV1033AP U P 160 Y5 60 W Cb 25 H
Korea DZ850PA AB1
PV1034AP U P 170 X5 60 W Cb 51 H
Korea DZ851PA AB1
PV1035AP U P 160 X5 40 W Cb 51 H
Korea DZ852PA AKL
PV1036AP U P 150 X5 40 Y Ci 25 H
Hong Kong DZ853PA AB5
Maintenance and Service Guide 1–31
Product Description
Table 1-3
Compaq Presario V1000 notebook PC Models
All Compaq Presario V1000 notebook PC models feature:
■ TouchPad pointing device
■ Video memory
■ 8- or 6-cell lithium ion (Li-Ion) battery pack
■ 1- year warranty on parts and labor
PV1037AP U P 140 X5 60 W Cb 25 H
Thailand DZ854PA AKL
PV1038AP U P 140 X4 40 W Ci 25 H
Asia Pacific DZ855PA UUF
PV1039AP U P 150 X4 40 W Ci 25 H
Asia Pacific DZ856PA UUF
PV1040AP U P 150 X5 40 W Ci 25 H
Asia Pacific DZ857PA UUF
PV1041AP U P 160 X5 60 W Ci 51 H
Asia Pacific DZ858PA UUF
(Continued)
PV1042AP U P 150 X5 40 W Cj 25 H
Hong Kong DZ859PA AB5
PV1043XX U P 150 X5 60 W Cb 51 H
Korea DZ544AA AB1
1–32 Maintenance and Service Guide
1.2 Features
■ Intel Pentium M 2.0-, 1.8-, 1.7-, 1.6-, 1.5-, or 1.4-GHz
processors, with 1.0-MB or 2.0-MB L2 cache, varying
by notebook model
- or Intel Celeron M 1.4-, 1.3-, or 1.2-GHz processor, with
512-KB L2 cache, varying by notebook model
■ 15.0-inch SXGA+ WVA (1400 × 1050) display with over
16.7 million colors
- or -
15.0- or 14.1-inch XGA (1024 × 768) TFT displays with
over 16.7 million colors, varying by notebook model
■ Intel Extreme Graphics 2 graphics controller with up to
64 MB of shared video memory, limited to 32 MB of shared
video memory on models with 128 MB system memory
■ 60-, 40-, or 30-GB high-capacity hard drive, varying by
notebook model
■ 128-MB DDR synchronous DRAM (SDRAM) at 266 MHz,
expandable to 2.0 GB
Product Description
■ Microsoft® Windows® XP Professional, Windows XP
Home, or Windows 2000, varying by notebook model
■ Full-size Windows keyboard with integrated numeric keypad
■ TouchPad pointing device
■ Integrated Secure Digital (SD) Memory Card slot
■ MultiBay device support
■ Integrated 10/100 BASE-T Ethernet local area network
(LAN) NIC with RJ-45 connector
■ Integrated wireless support for Bluetooth®, LAN, Mini PCI
802.11a/b/g WLAN devices, and 802.11b WLAN PC cards
■ Support for 2 Type I or Type II or one Type III PC Card
with support for both 32-bit (CardBus) and 16-bit PC Cards
■ Infrared port
Maintenance and Service Guide 1–33
Product Description
■ External 65-watt AC adapter with power cord
■ 8-cell 4.4 Ah Li-Ion battery pack
-or6-cell 4.4 Ah Li-Ion battery pack
■ Stereo speakers
■ Support for the following devices in the MultiBay:
❏ 24X CD-ROM Drive
❏ 24X DVD/CD-RW Combo Drive
❏ 8X/24X DVD-ROM Drive
❏ 24X DVD+RW/R and CD-RW Combo Drive
❏ 8-cell 3.6 Ah Li-Ion battery pack
■ Connectors for:
❏ RJ-11 (modem)
❏ RJ-45 network interface card (NIC)
❏ Universal Serial Bus (USB) v. 2.0
❏ S-Video
❏ Serial device
❏ Parallel device
❏ External monitor
❏ DC power
❏ Docking station
❏ Microphone
❏ Stereo speaker/headphone
❏ One Type III or 2 Type I/II PC Cards
❏ SD Cards
1–34 Maintenance and Service Guide
1.3 Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS.
1. Prepare the notebook for disassembly (Section 5.3).
2. Remove the real time clock (RTC) battery (Section 5.18).
3. Wait approximately 5 minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings will have been cleared.
1.4 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The
notebook supports the following power management features:
Product Description
■ Standby
■ Hibernation
■ User customization of settings
■ Hotkeys for setting level of performance
■ Display switch standby/resume
■ Power/Standby button
■ Advanced Configuration and Power Interface
(ACPI) compliance
Maintenance and Service Guide 1–35
Product Description
1.5 External Components
The external components on the front and right side of the
notebook are shown below and described in Table 1-4.
Front and Right-Side Components
1–36 Maintenance and Service Guide
Product Description
Tabl e 1-4
Front and Right-Side Components
Item Component Function
1 Infrared port Provides wireless communication between
the notebook and an optional IrDA-compliant
device.
2 Mute button On: Mutes the system volume. A light comes
on when the button is pushed in and the
sound is muted.
3 Volume control buttons Increase and decrease system volume.
Press the volume up button to increase
sound. Press the volume down button
to decrease sound.
4 Stereo speakers (2) Produce stereo sound.
5 Display release latch Opens the notebook.
6 Battery bay Holds the primary battery.
7 PC Card eject buttons Release PC Card devices from the
PC Card slots.
8 PC Card slots (2) Support optional Type I, Type II, or Type III
32-bit (CardBus) or 16-bit PC Cards.
9 Secure Digital (SD)
Memory Card slot
10 RJ-11 modem jack Connects a modem cable.
11 Bluetooth compartment Holds a Bluetooth wireless device.
12 Security cable slot Attaches an optional security cable to
Maintenance and Service Guide 1–37
Accepts SD Cards and MultiMedia Cards.
Bluetooth is not supported in all
✎
countries.
the notebook.
The purpose of security solutions is
✎
to act as a deterrent. These solutions
do not prevent the product from being
mishandled or stolen.
Product Description
The notebook rear panel and left-side components are shown
below and described in Table 1-5.
Rear and Left Components
Tabl e 1-5
Rear and Left-Side Components
Item Component Function
1 Vent Allows airflow to cool internal components.
2 AC power connector Connects an AC adapter, an optional
Automobile Power Adapter/Charger, or
an optional Aircraft Power Adapter.
3 Serial connector Connects an optional serial device.
1–38 Maintenance and Service Guide
Product Description
Tabl e 1-5
Rear and Left-Side Components
Item Component Function
4 Parallel connector Connects an optional parallel device, such
as an external diskette drive bay or a printer.
5 S-Video connector Connects an optional S-Video device, such
as a television, VCR, camcorder, overhead
projector, or video capture card.
6 External monitor
connector
7 1394 connector Connects an optional IEEE-1394 compliant
8 RJ-45 (network) jack Connects a network cable.
9 USB connectors (2) Connect optional USB 1.1- and
10 Headphone jack Produces system sound when connected
Connects an optional external monitor
or overhead projector.
device to the notebook.
2.0-compliant devices to the notebook,
using a standard USB cable.
to optional powered stereo speakers,
headphones, headset, or television audio.
(Continued)
11 Microphone jack Connects an optional monaural microphone.
12 Hard drive bay Holds the primary hard drive.
13 MultiBay device slot Holds a MultiBay device.
Maintenance and Service Guide 1–39
Product Description
The notebook wireless antennae are shown below and described
in Table 1-6.
Wireless Antennae Locations
1–40 Maintenance and Service Guide
Tabl e 1-6
Wireless Antennae
Component Description
Wireless antennae (2) Transmit wireless data.
Exposure to Radio Frequency
Å
Radiation.
The radiated output power of this
device is below the FCC radio
frequency exposure limits.
Nevertheless, the device should
be used in such a manner that
the potential for human contact
during normal operation is
minimized. To avoid the
possibility of exceeding the FCC
radio frequency exposure limits,
human proximity to the antenna
should not be less than 20 cm
(8 inches) during normal
operation, including when the
notebook display is closed.
Product Description
Maintenance and Service Guide 1–41
Product Description
The notebook keyboard components are shown below and
described in Table 1-7.
Keyboard Components
1–42 Maintenance and Service Guide
Product Description
Tabl e 1-7
Keyboard Components
Item Component Function
1 Windows logo key Displays the Windows Start menu.
2 fn key Executes frequently used system functions
when pressed in combination with
another key.
3 caps lock key Enables caps lock and turns on the caps
lock light.
4 f1 through f12 function
keys
5 num lock key Enables numeric lock and the internal
Perform system and application tasks. When
combined with the fn key, the function keys f1
and f3 through f12 perform additional tasks
as hotkeys.
keypad.
6 Embedded numeric
keypad
7 Cursor control keys Move the cursor around the screen.
8 Windows
applications key
Maintenance and Service Guide 1–43
Operates as a standard external numeric
keypad.
Displays a shortcut menu for items beneath
the pointer.
Product Description
The notebook top components are shown below and described in
Table 1-8.
Top Components
Tabl e 1-8
Top Components
Item Component Function
1 Num lock light On: Num lock is on or the embedded
numeric keypad is enabled.
2 Caps lock light On: Caps lock is on.
3 Scroll lock light On: Scroll lock is on.
1–44 Maintenance and Service Guide
Product Description
Tabl e 1-8
Top Components
Item Component Function
4 Display lid switch* ■ If the notebook is closed while on,
■ If the notebook is opened while on,
5 Power button* When the notebook is:
■ Off, press and release to turn on the
■ In Standby, press and release to exit
■ In Hibernation, press and release to
If the system has stopped responding and
Windows shutdown procedures cannot be
used, press and hold for 5 seconds to turn
off the notebook.
(Continued)
turns off the display.
turns on the display.
notebook.
Standby.
exit Hibernation.
6 QuickLock button Disables the keyboard and pointing device
7 Wireless on/off button Enables and disables the optional integrated
*This table describes default settings. For information about changing the
functions of the display lid switch and power button and about using Standby
and Hibernation, refer to the “Power” chapter in the
Documentation Library
Maintenance and Service Guide 1–45
CD.
and clears the display.
wireless device(s) on the notebook.
When using the wireless on/off button
✎
to enable integrated WLAN or
Bluetooth, first ensure that WLAN
or Bluetooth has been enabled in the
software and that the wireless on/off
light is on before attempting to make
a connection.
Software Guide
on the
Product Description
Top Components (Continued)
Tabl e 1-8
Top Components
Item Component Function
8 Presentation Mode
button
9 TouchPad Moves the pointer and selects or activates
10 Left and right TouchPad
buttons
11 MultiBay light On: A device in the MultiBay is being
12 Hard drive light On: Hard drive in the hard drive bay is
1–46 Maintenance and Service Guide
Alternates between presentation modes.
items on the screen.
Function like the left and right buttons on
an external mouse.
accessed.
being accessed.
(Continued)
Product Description
Tabl e 1-8
Top Components
Item Component Function
13 Battery light On: A battery pack is charging.
Blinking: A battery pack that is the only
available power source has reached a
low-battery condition. When the battery
reaches a critical low-battery condition, the
battery light begins blinking more quickly.
Off: AC power is applied with battery pack
either fully charged or not installed, or no
AC power is applied.
14 Power/Standby light On: Power is turned on.
Blinking: Notebook is in Standby. The
Power/Standby light also blinks when a
battery pack that is the only available
power source reaches a critical low-battery
condition. The light goes off when the
system enters Hibernation or shuts down.
(Continued)
15 Wireless on/off light On: An optional integrated wireless device
Maintenance and Service Guide 1–47
has been enabled.
Product Description
The external components on the bottom of the notebook are
shown below and described in Table 1-9.
Bottom Components
Table 1 -9
Bottom Components
Item Component Function
1 Intake vent Allows airflow to cool internal
components.
To prevent overheating, do
Ä
not obstruct vents. Using the
notebook on a soft surface,
such as a pillow, blanket, rug,
or thick clothing, may block
airflow.
2 Bluetooth compartment Holds an optional Bluetooth device.
Bluetooth is not supported in
✎
all countries.
1–48 Maintenance and Service Guide
Product Description
Table 1 -9
Bottom Components
Item Component Function
3 Port replicator docking latches Secures the notebook to an
4 Docking connector Connects the notebook to an
5 Hard drive cover screw Secures the hard drive cover.
6 Hard drive bay Holds the internal hard drive.
7 Hard drive security screw Secures the hard drive.
8 MultiBay release latch Releases the MultiBay device.
9 MultiBay Holds the MultiBay device.
10 Keyboard access screws (2) Secure the keyboard.
(Continued)
optional Port Replicator or
advanced Port Replicator.
optional Port Replicator or
advanced Port Replicator.
Maintenance and Service Guide 1–49
Product Description
Table 1 -9
Bottom Components
Item Component Function
11 Mini PCI compartment Holds an optional wireless LAN
12 Battery bay Holds the primary battery pack.
13 Battery release latch Releases a battery pack from the
14 Secure Digital (SD) Memory
Card slot
(Continued)
device.
To prevent an unresponsive
✎
system and the display of a
warning message, install only
a Mini PCI device authorized
for use in your notebook by
the governmental agency
that regulates wireless
devices in your country. If
you install a device and then
receive a warning message,
remove the device to restore
notebook functionality. Then
contact Customer Care.
battery bay.
Accepts SD Cards and MultiMedia
Cards.
1–50 Maintenance and Service Guide
1.6 Design Over view
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps.
The system board provides the following device connections:
■ Memory module
■ Mini PCI communications device
■ Hard drive
■ Display
■ Keyboard and TouchPad
■ Audio
■ Intel Pentium M or Intel Mobile Celeron processor
■ Fan
■ PC Card
Product Description
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
Ä
(3-inch) clearance on all sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to come on
automatically when high temperature conditions exist. These
conditions can be caused by high external temperatures, heavy
system power consumption, certain power management/battery
conservation configurations, battery fast charging, and some
software applications. Exhaust air is displaced through the
ventilation grill located on the notebook rear panel.
Maintenance and Service Guide 1–51
2
Troubleshooting
WARNING: Only authorized technicians trained by HP should
Å
repair this equipment. All troubleshooting and repair procedures are
detailed to allow only subassembly/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2.1 Computer Setup and Diagnostics Utilities
The notebook features 2 system management utilities:
■ Computer Setup—A system information and customization
utility that can be used even when your operating system is
not working or will not load. This utility includes settings that
are not available in Microsoft Windows.
■ Diagnostics for Windows—A system information and
diagnostic utility that is used within the Windows operating
system. Use this utility whenever possible to
❏ Display system information.
❏ Test system components.
❏ Troubleshoot a device configuration problem in
Windows XP Professional or Windows XP Home.
It is not necessary to configure a device connected to a USB
✎
connector on the notebook or to an optional Port Replicator.
Maintenance and Service Guide 2–1
Troubleshooting
Using Computer Setup
Information and settings in Computer Setup are accessed from
the File, Security, or Advanced menus.
1. Turn on or restart the notebook. Press
f10 while the
F10 = ROM-Based Setup message is displayed in the
lower left corner of the screen.
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the notebook:
❏ Select File > Save Changes and Exit and press enter.
-or-
❏ Select File > Ignore Changes and Exit and press enter.
4. When you are prompted to confirm your action, press f10.
2–2 Maintenance and Service Guide
Troubleshooting
Selecting from the File Menu
Table 2 -1
File Menu
Select To Do This
System Information ■ View identification information about the
notebook, a Port Replicator, and any battery
packs in the system.
■ View specification information about the
processor, memory and cache size, and
system ROM.
Save to Floppy Save system configuration settings to a diskette.
Restore from Floppy Restore system configuration settings from
adiskette.
Restore Defaults Replace configuration settings in Computer Setup
with factory default settings. Identification
information is retained.
Ignore Changes and Exit Cancel changes entered during the current
session, then exit and restart the notebook.
Save Changes and Exit Save changes entered during the current session,
then exit and restart the notebook.
Maintenance and Service Guide 2–3
Troubleshooting
Selecting from the Security Menu
Table 2 -2
Security Menu
Select To Do This
Administrator password Enter, change, or delete an Administrator
password.
Power-On password Enter, change, or delete a power-on password.
DriveLock passwords Enable/disable DriveLock; change a DriveLock
User or Master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the notebook.
SmartCard passwords Enable/disable support for Smart Card
passwords.
This feature is supported by only certain
✎
Smart Card Readers.
Device security Enable/disable devices in the system. Enable NIC
for inclusion in MultiBoot.
System IDs Enter identification numbers for the notebook,
a Port Replicator, and all battery packs in the
system.
2–4 Maintenance and Service Guide
Troubleshooting
Selecting from the Tools Menu
Table 2-3
Tools M enu
Select To Do This
HDD Self-Test options Run a quick comprehensive self test on hard
drives in the system that support the test
features.
Battery Status View identification and charge information about
the primary or MultiBay battery packs when they
are in the system.
Selecting from the Advanced Menu
Table 2 -4
Advanced Menu
Select To Do This
Language Change the Computer Setup language.
Boot Options Enable/disable:
■ QuickBoot, which starts the notebook more
quickly by eliminating some startup tests.
(If you suspect a memory failure and want
to test memory automatically during startup,
disable QuickBoot).
■ MultiBoot, which sets a startup sequence that
can include most bootable devices and media
in the system.
Maintenance and Service Guide 2–5
Troubleshooting
Table 2 -4
Advanced Menu
Select To Do This
Device Options ■ Enable/disable the embedded numeric keypad
at startup.
■ Enable/disable multiple standard pointing
devices at startup. (To set the notebook to
support only a single, usually nonstandard,
pointing device at startup, select Disable).
■ Enable/disable USB legacy support for a
USB keyboard. (When USB legacy support
is enabled, the keyboard works even when
a Windows operating system is not loaded).
■ Set an optional external monitor or overhead
projector connected to a video card in a Port
Replicator as the primary device. (When the
notebook display is set as secondary, the
notebook must be shut down before it is
undocked from a Port Replicator).
■ Change the parallel port mode from Enhanced
Parallel Port (EPP, the default setting) to
standard, bi-directional EPP, or Enhanced
Capabilities Port (ECP).
■ Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*
■ Enable/disable all settings in the Intel
SpeedStep window. (When Disable is selected,
the notebook runs in Battery Optimized mode).
(Continued)
2–6 Maintenance and Service Guide
Table 2 -4
Advanced Menu
Select To Do This
Troubleshooting
(Continued)
Device Options
*Video modes vary even within regions. However, NTSC is common in North
America; PAL in Europe, Africa, and the Middle East; NTSC-J in Japan; and
PAL-M in Brazil. Other South and Central American regions can use NTSC,
PAL, or PAL-M.
(continued)
■ Specify how the notebook recognizes multiple
identical Port Replicators that are identically
equipped. Select Disable to recognize the
Port Replicators as a single Port Replicator;
select Enable to recognize the Port Replicators
individually, by serial number.
■ Enable/disable the reporting of the processor
serial number by the processor to the software.
Maintenance and Service Guide 2–7
Troubleshooting
2.2 Using Diagnostics for Windows
When you access Diagnostics for Windows, a scan of all system
components is displayed on the screen before the diagnostics
window opens.
You can display more or less information from anywhere within
Diagnostics for Windows by selecting Level on the menu bar.
Diagnostics for Windows is designed to test HP and Compaq
notebook components. If other components are tested, the results
might be inconclusive.
Obtaining, Saving, or Printing Configuration Information
1. Access Diagnostics for Windows by selecting Start >
Settings > Control Panel > Diagnostics for Windows.
2. Select Categories, then select a category from the
drop-down list.
❏ To save the information, select File > Save As.
❏ To print the information, select File > Print.
3. To close Diagnostics for Windows, select File > Exit.
Obtaining, Saving, or Printing Diagnostic Test Information
1. Access Diagnostics for Windows by selecting Start >
Settings > Control Panel > Diagnostics for Windows.
2. Select the Te st tab.
3. In the scroll box, select the category or device you want
to test.
4. Select a test type:
❏ Quick Test—Runs a quick, general test on each device
in a selected category.
2–8 Maintenance and Service Guide
Troubleshooting
❏ Complete Test—Performs maximum testing on each
device in a selected category.
❏ Custom Test—Performs maximum testing on a
selected device.
◆ To run all tests for your selected device, select the
Check All button.
◆ To run only the tests you select, select the Uncheck
All button, then select the check box for each test
you want to run.
5. Select a test mode:
❏ Interactive Mode—Provides maximum control over
the testing process. You determine whether the test
was passed or failed. You might be prompted to insert
or remove devices.
❏ Unattended Mode—Does not display prompts. If errors
are found, they are displayed when testing is complete.
6. Select the Begin Testing button.
7. Select a tab to view a test report:
❏ Status tab—Summarizes the tests run, passed, and failed
during the current testing session.
❏ Log tab—Lists tests run on the system, the number of
times each test has run, the number of errors found
on each test, and the total run time of each test.
❏ Error tab—Lists all errors found in the notebook, along
with the corresponding error codes.
8. Select a tab to save the report:
❏ Log tab—Select the Save button.
❏ Error tab—Select the Save button.
9. Select a tab to print the report:
❏ Log tab—Select File > Save As, then print the file
from your folder.
Maintenance and Service Guide 2–9
Troubleshooting
2.3 Troubleshooting Flowcharts
Table 2 -4
Troubleshooting Flowchart Overview
Flowchart 2.1—Initial Troubleshooting
Flowchart 2.2—No Power, Part 1
Flowchart 2.3—No Power, Part 2
Flowchart 2.4—No Power, Part 3
Flowchart 2.5—No Power, Part 4
Flowchart 2.6—No Video, Part 1
Flowchart 2.7—No Video, Part 2
Flowchart 2.8—Nonfunctioning Port Replicator (if applicable)
Flowchart 2.9—No Operating System (OS) Loading
Flowchart 2.10—No OS Loading, Hard Drive, Part 1
Flowchart 2.11—No OS Loading, Hard Drive, Part 2
Flowchart 2.12—No OS Loading, Hard Drive, Part 3
Flowchart 2.13—No OS Loading, Diskette Drive
Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive
Flowchart 2.15—No Audio, Part 1
Flowchart 2.16—No Audio, Part 2
Flowchart 2.17—Nonfunctioning Device
Flowchart 2.18—Nonfunctioning Keyboard
Flowchart 2.19—Nonfunctioning Pointing Device
Flowchart 2.20—No Network/Modem Connection
2–10 Maintenance and Service Guide
Flowchart 2.1—Initial Troubleshooting
Begin
troubleshooting.
N
Is there
power?
Y
N
Beeps,
LEDs, or error
messages?
Y
N
Is there video?
(no boot)
Y
N
Is the OS
loading?
Y
N
Is there
sound?
Y
Go to
Flowchart 2.2—No
Power, Part 1.
Check
LED board,
speaker
connections.
Go to
Flowchart
2.6—No Video,
Part 1.
Go to
Flowchart 2.9—No
Operating System
(OS) Loading.
Go to
Flowchart
2.15—No Audio,
Part 1.
N
All drives
working?
Y
N
Keyboard/
pointing
device
working?
Y
N
Connecting
to network
or modem?
Y
End
Troubleshooting
Go to
Flowchart
2.17—Nonfunctioning Device.
Go to
Flowchart
2.18—Nonfunc-
tioning Keyboard
or Flowchart
2.19—Nonfunctioning Pointing
Device.
Go to
Flowchart
2.20—No
Network/Modem
Connection.
Maintenance and Service Guide 2–11
Troubleshooting
Flowchart 2.2—No Power, Part 1
No power
(power LED
is off).
Remove from
Port Replicator
(if applicable).
N
Power up
on battery
power?
*Reset
power.
Y
N
Power up
on AC
power?
*Reset
power.
Y
Y
Power up in
Port
Replicator?
Done
N
1. Reseat the power cables in the
Port Replicator and at the AC outlet.
2. Ensure that the AC power source is active.
3. Ensure that the power strip is working.
YN
Power up
Done
in Port
Replicator?
N
Power up
on battery
power?
Go to
Flowchart 2.3—No
Power, Part 2.
Y
N
Power up
on AC
power?
Go to
Flowchart 2.4—No
Power, Part 3.
Y
*NOTES:
1. On some models, there is a separate
reset button.
2. On some models, the notebook can be
reset using the Standby switch and
either the lid switch or the main power
switch.
Go to
Flowchart
2.8—Nonfunctioning Port Replica-
tor (if applicable).
2–12 Maintenance and Service Guide
Flowchart 2.3—No Power, Part 2
Continued from
Flowchart
2.2—No Power,
Part 1.
Visually check for
debris in battery
socket and clean
if necessary.
Y
Troubleshooting
Power on?
N
Check battery by
recharging it,
moving it to
another notebook,
or replacing it.
Power on?
Y
Done
Done
N
Replace
power supply
(if applicable).
N
Go to
Power on?
Flowchart 2.4—No
Power, Part 3.
Y
Done
Maintenance and Service Guide 2–13
Troubleshooting
Flowchart 2.4—No Power, Part 3
Continued from
Flowchart
2.3—No Power,
Part 2.
Plug directly
into AC outlet.
Y
Power LED
on?
N
Reseat AC adapter
in notebook and
at power source.
Power on?
N
Power outlet
active?
Y
Replace
power cord.
Power on?
Done
Y
Done
N
Try different
outlet.
Internal or
external AC
adapter?
Internal
Flowchart
2.5—No Power,
External
Replace external
AC adapter.
N
Go to
Power on?
Part 4.
Y
Y
Done
Done
N
2–14 Maintenance and Service Guide
Flowchart 2.5—No Power, Part 4
Continued from
Flowchart 2.4—No
Power, Part 3.
Open
notebook.
Troubleshooting
Loose or
damaged
parts?
N
Close
notebook and
retest.
Power on?
Y
Done
Y
Reseat loose
components and
boards and
replace damaged
items.
N
Replace the following items (if applicable) in
the order given. Check notebook operation
after each of the following 2 replacement
steps:
1. Internal DC-DC converter, processor,
and system board*
2. Internal AC adapter
*NOTE: Replace these items as a set to
prevent shorting out among components.
Maintenance and Service Guide 2–15
Troubleshooting
Flowchart 2.6—No Video, Part 1
No video.
Port
Replicator
Stand-alone
or Port
Replicator?
Go to
Flowchart
2.7—No Video,
Part 2.
*NOTE: To change from internal to
external display, use the hotkey
combination.
Stand-alone
Y
Internal or
external
display*?
External
Adjust
brightness.
Internal
Y
Video OK? Done
N
Check for bent
pins on cable.
N
Video OK?
Adjust
brightness.
Video OK? Done
N
A
Press lid
switch to ensure
operation.
Y
Video OK? Done
N
Replace the following one at a time. Test after each replacement.
1. Cable between notebook and notebook display (if applicable)
2. Inverter board (if applicable)
3. Display
4. System board
N
Try
another
display.
Internal and
external
video OK?
Replace
system
board.
YY
Done
2–16 Maintenance and Service Guide
Done
Flowchart 2.7—No Video, Part 2
Continued from
Flowchart
2.6—No Video,
Part 1.
Remove
notebook from
Port Replicator,
if connected.
Troubleshooting
Adjust
display
brightness.
N
Go to “A” in
Video OK?
2.6—No Video,
Y
Verify that notebook is properly
seated in Port Replicator, and
check for bent pins on cable and
for secure monitor connection.
Y
Video OK?
N
Adjust external
monitor display.
Flowchart
Part 1.
Done
Check brightness
of external
monitor.
Video OK?
N
Try another
external
monitor.
Internal
and external
video OK?
N
Go to
Flowchart
2.8—Nonfunc-
tioning Port Repli-
cator (if
applicable).
Y
Done
Y
Done
Maintenance and Service Guide 2–17
Troubleshooting
Flowchart 2.8—Nonfunctioning Port Replicator
(if applicable)
Nonfunctioning
Port Replicator.
Reseat power
cord in Port
Replicator and
power outlet.
Check voltage
setting on Port
Replicator.
Reseat monitor
cable connector at
Port Replicator.
Port
Replicator
operating?
N
Remove
notebook, reseat
all internal parts,
and replace any
damaged items in
Port Replicator.
Reinstall
notebook into Port
Replicator.
Y
Port
Replicator
operating?
Y
Done
N
Replace the following Port Replicator
components one at a time. Check
notebook operation after each
replacement.
1. Power supply
2. I/O board
3. Backplane board
4. Switch box
5. Port Replicator motor mechanism
Done
2–18 Maintenance and Service Guide
Troubleshooting
Flowchart 2.9—No Operating System (OS) Loading
No OS
loading.*
Reseat power
cord in Port
Replicator and
power outlet.
No OS loading from hard drive,
go to Flowchart 2.10—No OS Loading, Hard
No OS loading from diskette drive,
go to Flowchart 2.13—No OS Loading,
No OS loading from CD-ROM or DVD-ROM
drive, go to Flowchart 2.14—No OS Loading,
Drive, Part 1.
Diskette Drive.
CD-ROM or DVD-ROM Drive.
No OS loading from network,
go to Flowchart 2.20—No Network/Modem
*NOTE: Before beginning to troubleshoot,
always check cable connections, cable ends,
and drives for bent or damaged pins.
Maintenance and Service Guide 2–19
Connection.
Troubleshooting
Flowchart 2.10—No OS Loading, Hard Drive, Part 1
OS not
loading from
hard drive.
Nonsystem
disk message?
N
Reseat
external
hard drive.
OS loading?
N
Boot
from
CD?
Y
Check the Setup
utility for correct
booting order.
Y
Go to
Flowchart
2.11—No OS
Loading, Hard
Drive, Part 2.
Y
Done
N
N
Boot
from
diskette?
Y
Go to
Flowchart
2.13—No OS
Loading, Diskette
Drive.
N
Boot
from
hard drive?
Y
Done
Change boot
priority through
the Setup utility
and reboot.
Boot
from
hard drive?
N
Go to
Flowchart
2.17—Nonfunctioning Device.
Y
2–20 Maintenance and Service Guide
Troubleshooting
Flowchart 2.11—No OS Loading, Hard Drive, Part 2
Continued from
Flowchart
2.10—No OS
Loading, Hard
Drive, Part 1.
CD or
diskette in
drive?
Y
Remove
diskette and
reboot.
N
1. Replace hard
drive.
2. Replace system
board.
N
Run FDISK.
Reseat
hard drive.
Hard drive
accessible?
Y
Done
Boot
from
hard drive?
N
Boot
from diskette
drive?
Y
Hard drive
accessible?
Y
Go to
Flowchart
2.12—No OS
Loading, Hard
Drive, Part 3.
Y
N
Flowchart
2.13—No OS
Loading, Diskette
N
Done
Go to
Drive.
Done
Hard drive
partitioned?
Y
Hard drive
formatted?
Y
Y
Notebook
booted?
Go to
Flowchart
2.12—No OS
Loading, Hard
Drive, Part 3.
N
Create partition,
then format hard
drive to bootable
C:\ prompt.
N
Format hard drive
and bring to
a bootable
C:\ prompt.
Load OS using
System Restore
CD (if applicable).
N
Maintenance and Service Guide 2–21
Troubleshooting
Flowchart 2.12—No OS Loading, Hard Drive, Part 3
Continued from
Flowchart
2.11—No OS
Loading, Hard
Drive, Part 2.
N
System
files on hard
drive?
Y
Virus
on hard
drive?
N
Run SCANDISK
and check for
bad sectors.
Can bad
sectors
be fixed?
Y
Fix bad
sectors.
Install OS
and reboot.
Y
Clean virus.
OS
loading from
hard drive?
Y
Done
N
Y
Diagnostics
on diskette?
Replace
hard drive.
N
N
Replace
hard drive.
Run diagnostics
and follow
recommendations.
N
Boot from
hard drive?
Replace
hard drive.
Y
Done
2–22 Maintenance and Service Guide
Troubleshooting
Y
Flowchart 2.13—No OS Loading, Diskette Drive
OS not loading
from
diskette drive.
Nonsystem
disk message?
Boot
from another
device?
Y
Diskette
drive enabled
in the Setup
utility?
Y
Y
N
N
Reseat
diskette drive.
Go to
Flowchart
2.17—Nonfunctioning Device.
Enable drive
and cold boot
notebook.
OS
loading?
N
Bootable
diskette
in drive?
YN
Check diskette
for system files.
Try different
diskette.
Nonsystem
disk error?
N
Done
N
Install bootable
diskette and
reboot notebook.
Y
1. Replace
diskette drive.
2. Replace system
board.
Y
Y
Is diskette
drive boot
order
correct?
N
Change boot
priority using
the Setup utility.
Maintenance and Service Guide 2–23
Clear CMOS.
Refer to
Section 1.3
”Clearing a
Password” for
instructions.
Go to
Flowchart
2.17—Nonfunctioning Device.
N
OS
loading?
Done
Troubleshooting
Y
N
Flowchart 2.14—No OS Loading, CD-ROM or
DVD-ROM Drive
No OS
loading from
CD-ROM or
DVD-ROM Drive.
Boots from
CD or DVD?
N
Reseat
drive.
N
Y
N
Y
Disc
in drive?
Install
bootable disc.
Done
Boots from
CD or DVD?
Booting
from another
device?
Y
bootable disc.
Y
N
2.17—Nonfunctioning Device.
Bootable
disc in
drive?
Try another
Done
Go to
Flowchart
Install bootable
disc and
reboot
notebook.
Clear CMOS.
Y
Booting
order
correct?
N
Correct boot
order using
the Setup utility.
2–24 Maintenance and Service Guide
Refer to
Section 1.3
”Clearing a
Password” for
instructions.
Go to
Flowchart
2.17—Nonfunctioning Device.
Flowchart 2.15—No Audio, Part 1
Y
Turn up audio
No audio.
internally or
externally.
Audio? Done
N
Troubleshooting
Notebook in
Port Replicator
(if applicable)?
N
Go to
Flowchart
2.16—No Audio,
Part 2.
Y
Undock.
Replace the following Port Replicator
components one at a time, as applicable.
Check audio status after each change.
1. Port Replicator audio cable
2. Audio cable
3. Speaker
4. Port Replicator audio board
5. Backplane board
6. I/O board
Go to
Flowchart
2.17—Nonfunctioning Device.
N
Internal
audio?
Y
Y
Audio? Done
N
Go to
Flowchart
2.16—No Audio,
Part 2.
Maintenance and Service Guide 2–25
Troubleshooting
Flowchart 2.16—No Audio, Part 2
Continued from
Flowchart
2.15—No Audio,
Part 1.
N
Audio
driver in OS
configured?
Reload
audio drivers.
Y
N
Correct
drivers for
application?
Load drivers and
set configuration
in OS.
Y
Connect to
external
speaker.
Replace audio
board and
Audio?
YN
speaker
connections
in notebook
(if applicable).
Audio? Done
1. Replace internal speakers.
2. Replace audio board (if applicable).
3. Replace system board.
YN
2–26 Maintenance and Service Guide
Flowchart 2.17—Nonfunctioning Device
Nonfunctioning
device.
Reseat
device.
Unplug the nonfunctioning device from
the notebook, and inspect cables and plugs for
bent or broken pins or other damage.
Y
Clear
CMOS.
Any physical
device detected?
N
Troubleshooting
Fix or
replace
broken item.
Reattach device.
Close notebook,
plug in power,
and reboot.
Replace hard
drive.
Go to
Flowchart
2.9—No
Operating System
(OS) Loading.
N
Device
boots
properly?
Replace NIC.
If integrated NIC,
replace system
board.
Y
Done
Maintenance and Service Guide 2–27
Replace diskette
drive.
Device
boots
properly?
Y
Done
N
Troubleshooting
Flowchart 2.18—Nonfunctioning Keyboard
Keyboard
not operating
properly.
Connect notebook
to good external
keyboard.
N
External
device
works?
Replace
system
board.
Y
Reseat internal
keyboard
connector
(if applicable).
N
OK?
Replace internal
keyboard or
cable.
Y
Y
Done Done
OK?
N
Replace
system
board.
2–28 Maintenance and Service Guide
Troubleshooting
Flowchart 2.19—Nonfunctioning Pointing Device
Pointing device
not operating
properly.
Connect notebook
to good external
pointing device.
N
External
device
works?
Replace
system
board.
Y
Reseat internal
pointing device
connector
(if applicable).
N
OK?
Replace internal
pointing device
or cable.
Y
Y
Done Done
OK?
N
Replace
system
board.
Maintenance and Service Guide 2–29
Troubleshooting
Flowchart 2.20—No Network/Modem Connection
No network
or modem
connection.
N
Network
or modem
jack active?
Y
Replace jack
or have jack
activated.
Y
Digital
line?
N
NIC/modem
configured
in OS?
Y
Disconnect all
power from
the notebook
and open.
Reseat
NIC/modem
(if applicable).
N
Connect
to nondigital
line.
Reload
drivers and
reconfigure.
N
Replace
NIC/modem
(if applicable).
N
Replace
system
Y
OK?
Done
Y
OK? Done
board.
2–30 Maintenance and Service Guide
Illustrated Parts Catalog
This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.
3.1 Serial Number Location
When ordering parts or requesting information, provide the
notebook serial number and model number located on the
bottom of the notebook.
3
Serial Number Location
Maintenance and Service Guide 3–1
Illustrated Parts Catalog
3.2 Notebook Major Components
Notebook Major Components
3–2 Maintenance and Service Guide
Spare Parts: Notebook Major Components
Item Description
1 Display assemblies
for use with HP Compaq Business Notebook nx5000
14.1-inch, TFT, XGA
15.0-inch, TFT, XGA
15.0-inch, TFT, SXGA+WVA
for use with Compaq Presario V1000 notebook PC
14.1-inch, TFT, XGA
15.0-inch, TFT, XGA
15.0-inch, TFT, SXGA+WVA
Illustrated Parts Catalog
Tabl e 3-1
Spare Part
Number
353384-001
353385-001
353386-001
359916-001
359917-001
359918-001
2a
2b
2c
2d
2e
2f
2g
2h
Miscellaneous Plastics Kit (includes the following
components)
Left and right display hinge covers
Memory shield
Keyboard plate
Speaker assembly
Bluetooth compartment cover
PC Card slot space savers (2)
Battery bezel
Mini PCI compartment cover
Not Shown
RTC Battery
Left and right display hinges
Left and right display hinge screw caps
Display rubber bumpers
Notebook feet (4)
353393-001
Maintenance and Service Guide 3–3
Illustrated Parts Catalog
Notebook Major Components
3–4 Maintenance and Service Guide
Table 3-1
Spare Parts: Notebook Major Components
Item Description
3 Keyboards (include pointing stick)
Brazil
Czech
Republic
Denmark
European
France
French
Canada
Germany
Hungary
Iceland
India
International
Israel
Italy
Japan
344390-201
344390-221
344390-081
344390-A41
344390-051
344391-121
344390-041
344390-211
344390-DD1
344390-D61
344390-B31
344390-BB1
344390-061
344390-291
Korea
Latin America
Norway
Portugal
Russia
Saudi Arabia
Slovenia
Spain
Sweden/Finland
Switzerland
Ta i wa n
Thailand
Tu r ke y
United Kingdom
United States
Illustrated Parts Catalog
(Continued)
Spare Part
Number
344390-AD1
344390-161
344390-091
344390-131
344390-251
344390-171
344390-BA1
344390-071
344390-B71
344390-BG1
344390-AB1
344390-281
344390-141
344390-031
344390-001
4 Hard drives
60-GB (5400-rpm)
60-GB (4200-rpm)
40-GB (5400-rpm)
40-GB (4200-rpm)
30-GB (4200-rpm)
5 Top Cover (includes TouchPad)
for use with HP Compaq Business Notebook
nx5000
for use with Compaq Presario V1000 notebook PC
Maintenance and Service Guide 3–5
344406-001
360291-001
344405-001
359108-001
344404-001
353387-001
359919-001
Illustrated Parts Catalog
Notebook Major Components
3–6 Maintenance and Service Guide
Illustrated Parts Catalog
Tabl e 3-1
Spare Parts: Notebook Major Components
Item Description
6 MultiBay devices
24X CD-ROM Drive
8X/24X DVD-ROM Drive
4X DVD+RW/R and CD-RW Combo Drive
24X DVD/CD-RW Combo Drive
Diskette drive
8-cell, prismatic, 3.6-Ah, 52-Wh battery pack
7 Modem board 325521-001
8 Mini PCI communications cards
(Continued)
Spare Part
Number
228746-001
251292-001
344256-001
346789-001
241955-001
267747-001
802.11a/b/g WLAN card
802.11b/g WLAN card
Wireless LAN cards
802.11b (MOW)
802.11b (ROW)
9 Base enclosure, with speakers 353388-001
10 System board 353390-001
11 LED switch cover
for use with HP Compaq Business Notebook nx5000
for use with Compaq Presario V1000 notebook PC
12 Bluetooth wireless communications board
With cable
Without cable
13 Bottom board 353392-001
14 Fan assembly 345065-001
15 Heat sink 344410-001
Maintenance and Service Guide 3–7
325525-001
325526-001
345641-001
345640-001
353389-001
359920-001
348277-001
348276-001
Illustrated Parts Catalog
Notebook Major Components
3–8 Maintenance and Service Guide
Table 3-1
Spare Parts: Notebook Major Components
Item Description
16 Processors
Intel Celeron M processor, 1.4-GHz
Intel Celeron M processor, 1.3-GHz
Intel Celeron M processor, 1.2-GHz
Intel Pentium M processor (2-MB L2 cache), 2.0-GHz
Intel Pentium M processor (2-MB L2 cache), 1.8-GHz
Intel Pentium M processor (2-MB L2 cache), 1.7-GHz
Intel Pentium M processor (2-MB L2 cache), 1.6-GHz
Intel Pentium M processor (2-MB L2 cache), 1.5-GHz
Intel Pentium M processor (1-MB L2 cache), 1.7-GHz
Intel Pentium M processor (1-MB L2 cache), 1.6-GHz
Intel Pentium M processor (1-MB L2 cache), 1.5-GHz
Intel Pentium M processor (1-MB L2 cache), 1.4-GHz
17 Memory modules, 266-MHz
1024-MB DDR
512-MB DDR
256-MB DDR
128-MB DDR
Illustrated Parts Catalog
(Continued)
Spare Part
Number
359637-001
356599-001
356598-001
353395-001
345857-001
356597-001
356596-001
359636-001
340165-001
319777-001
347253-001
319775-001
336579-001
336578-001
336577-001
336576-001
18 Battery packs
6-cell, Li-Ion, 4.4-Ah, 48-Wh
8-cell, Li-Ion, 4.4-Ah, 63-Wh
Not shown
LED board (with cable) 353391-001
Maintenance and Service Guide 3–9
346886-001
338669-001
Illustrated Parts Catalog
3.3 Miscellaneous Plastics Kit Components
Miscellaneous Plastics Kit Components
3–10 Maintenance and Service Guide
Table 3 -2
Miscellaneous Plastics Kit Components
Spare Part Number 353393-001
Item Description
1 Left and right display hinges
2 Keyboard plate
3 Mini PCI compartment cover
4 RTC Battery
5 Rubber bumpers for side of display (2)
6 Rubber bumpers for top of display (3)
7 Left and right display hinge screw caps (2)
8 Speaker assembly
9 Memory shield
10 Left and right display hinge covers (2)
Illustrated Parts Catalog
11 PC Card slot space savers (2)
12 Battery bezel
13 Bluetooth compartment cover
14 Notebook feet
Maintenance and Service Guide 3–11
Illustrated Parts Catalog
3.4 Hard Drives and MultiBay Devices
Table 3-3
Hard Drives and MultiBay Devices
Spare Part Information
Spare Part
Item Description
1 Hard drives (include hard drive bezel and frame)
5400 rpm
60-GB
40-GB
2 MultiBay drives
24X CD-ROM Drive
8X/24X DVD-ROM Drive
4X DVD+RW/R and CD-RW Combo Drive
24X DVD/CD-RW Combo Drive
Diskette drive
3 MultiBay battery pack 267747-001
3–12 Maintenance and Service Guide
344406-001
344405-001
4200 rpm
60 GB
40 GB
30 GB
Number
360291-001
359108-001
344404-001
228746-001
251292-001
344256-001
346789-001
241955-001
3.5 Miscellaneous
Tabl e 3-4
Miscellaneous (not illustrated)
Spare Part Information
Description
3-wire power cords
Illustrated Parts Catalog
Spare Part
Number
Australia
Brazil
Denmark
Europe/
Middle East/
Africa
Israel
65-watt AC adapter 239704-001
Carrying cases
Leather, top load, Samsung
Leather, top load, SG
Nylon, top load, Samsung
Nylon, top load, SG
Nylon, entry level
Port Replicators
Advanced Port Replicator
Simple Port Replicator
246959-011
246959-201
246959-081
246959-021
246959-BB1
Italy
Japan
Korea
Switzerland
United Kingdom
United States
246959-061
246959-291
246959-AD1
246959-AG1
246959-031
246959-001
325817-001
325817-002
325815-001
325815-002
325814-001
339096-001
339097-001
Maintenance and Service Guide 3–13
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