HP Compaq Armada m700 User Manual

Notice

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

COMPAQ, the Compaq logo, Armada, and ROMPaq Registered in U.S. Patent and Trademark Office.

Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation.

Intel and Pentium are registered trademarks, and SpeedStep is a trademark of Intel Corporation.

Phoenix is a registered trademark and MultiBoot is a trademark of Phoenix Technologies Ltd.

Imation and SuperDisk are trademarks of Imation Corporation. CardWare is a registered trademark of Unicore Software, Inc. All other product names mentioned herein may be trademarks or

registered trademarks of their respective companies. Software described herein is furnished under a license agreement or

nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

ETTING STARTED

Compaq Armada M700 Series of Personal Computers

First Edition (August 2000) Part Number 168894-001

Compaq Computer Corporation

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ROUBLESHOOTING

& T

ONTENTS

chapter 1

ETTING UP THE COMPUTER

chapter 2

AKING A LOOK AT THE COMPUTER

Pointing Device Components..........................................................2-1

Top Components .............................................................................2-2

Left Side Components.....................................................................2-3

Right Side Components...................................................................2-4

Front Components...........................................................................2-5

Rear Panel Components ..................................................................2-6

Bottom Components........................................................................2-7

Additional Standard Components ...................................................2-8

chapter 3

INDING INFORMATION

Using the Compaq Portable Product Reference

Library CD-ROM............................................................................3-1

Updating Your System....................................................................3-2

Obtaining Update Information and Software..............................3-2

Downloading Software Updates .................................................3-3

Installing Software Updates........................................................3-3

Restoring Software..........................................................................3-5

Installing the Retail Version of an Operating System.....................3-5

Obtaining Technical Support ..........................................................3-6

Using the Compaq Support Forum.............................................3-6

Preparing to Call Technical Support...........................................3-6

Worldwide Telephone Numbers.................................................3-7

PDATES, AND HELP

, U

chapter 4

OMPUTER SETUP AND DIAGNOSTICS UTILITIES

Selecting Computer Setup or Compaq Diagnostics........................4-1

Using Computer Setup ....................................................................4-2

Selecting from the File Menu .....................................................4-2

Selecting from the Security Menu..............................................4-3

Selecting from the Advanced Menu ...........................................4-4

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Using Compaq Diagnostics ............................................................4-6

Displaying System Information..................................................4-6

Running a Diagnostic Test .........................................................4-6

chapter 5

ROUBLESHOOTING

Quick Solutions Checklist ..............................................................5-2

Solving Audio Problems.................................................................5-3

Solving Battery Problems...............................................................5-5

Solving CD Drive/DVD-ROM Drive Problems.............................5-7

Solving Diskette Drive/SuperDisk LS-120 Drive Problems..........5-8

Solving Hard Drive Problems......................................................... 5-9

Solving Infrared Problems............................................................5-10

Solving Keyboard/Numeric Keypad Problems ............................5-12

Solving Modem Problems ............................................................5-12

Solving PC Card Problems...........................................................5-16

Solving Power Problems...............................................................5-18

Solving Display Problems ............................................................5-19

Solving USB Problems.................................................................5-20

.....................................................................................................I-1

NDEX

iv Contents

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chapter

ETTING UP THE COMPUTER

1. Record the Product Key number for your operating system. When you start the computer for the first time, you may be

■

prompted to enter this number. You may also need this number to update or troubleshoot your operating system.

■

To locate your Product Key number

If an operating system guide with a Certificate of

❏

Authenticity on the cover is included with the computer, the number is on the certificate.

If an operating system guide is not included with the

❏

computer, the number is on the Certificate of Authenticity label on the bottom of the computer.

—

Setting Up the Computer 1-1

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2. Place the computer on a flat surface near an electrical outlet.

WARNING:

of the FCC Rules. For more Class B information, refer to the

Compaq Portable Product Reference Library

with the computer.

To reduce the risk of personal injury, electric shock, fire, or damage to the equipment:

■

Do not set up the computer while it is docked in an optional docking base.

■

Do not disable the power cord grounding plug. It is an important safety feature.

■

Plug the equipment into a grounded (earthed) electrical outlet that is easily accessible at all times.

This is a Class B digital device, pursuant to Part 15

CD-ROM included

3. Connect the computer to external power.

To connect a model with an AC Adapter

First, plug the AC Adapter cable into the power connector

■

—

on the rear panel of the computer 1. Second, plug the power cord into the AC Adapter 2.

■

Third, plug the other end of the power cord into an

■

electrical outlet 3.

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To connect a model with a 3-to-2-prong plug adapter (Japan only

First, plug the AC Adapter cable into the power connector

■

)—

on the rear panel of the computer 1. Second, plug the power cord into the AC Adapter 2.

■

Third, plug the 3-to-2-prong plug adapter into the power

■

cord 3, then into an electrical outlet 4.

4. Open the computer by sliding the display latch right 1 and

raising the display 2.

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5. Turn on the computer by sliding, then releasing the power switch 1.

When power is turned on

The power/suspend light 2 turns on.

■

The battery pack in the battery bay begins to charge and the

■

battery light 3 turns on. The battery light

Remains on while the battery pack is charging.

❏

Turns off when the battery pack is fully charged.

❏

You are prompted to begin software setup.

■

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6. Read the following, then set up the software as prompted. An operating system available during initial setup is

■

enhanced by Compaq. When the operating system is deleted, the enhancements are also deleted.

Once you begin software setup, you must complete the

■

entire process. Setup time varies by configuration from less than 10 minutes to up to 60 minutes.

CAUTION:

correct drivers install during initial setup:

■

If you are prompted to select a language or operating

■

To prevent file corruption and ensure that the

Do not unplug the computer from the electrical outlet. Do not shut down the computer. Do not remove or insert a drive.

system, choose carefully.

IMPORTANT:

The operating system or languages that you do not choose will be deleted from the computer and cannot be restored during initial setup.

7. After initial setup is complete, you may want to do the following:

Install any additional software.

■

Calibrate the battery pack.

■

IMPORTANT:

Although you can use a new battery pack that has been fully charged to run the computer, the computer cannot accurately report the amount of charge in the battery pack until the battery pack has been calibrated. For calibration information and instructions, refer to “Calibrating a Battery Pack” in Chapter 4 of the

on the

Guide

Compaq Portable Product Reference Library

Reference

CD-ROM included with the computer.

For information about choosing a workspace and creating a

■

safe and comfortable work environment, refer to the

& Comfort Guide Reference Library

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on the

Compaq Portable Product

CD-ROM included with the computer.

Setting Up the Computer 1-5

Safety

WARNING:

fire, or damage to the equipment:

■

Disconnect power from the equipment by unplugging the

To reduce the risk of personal injury, electric shock,

power cord from the electrical outlet.

■

Do not place anything on power cords or cables. Arrange them so that no one may accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical outlet, grasp the cord by the plug.

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chapter

AKING A LOOK AT THE COMPUTER

Pointing Device Components

Component Function

Pointing stick Moves the pointer.

Left and right pointing-stick

buttons (pointing-stick models only)

Scroll pointing-stick button

(pointing-stick models only)

TouchPad (TouchPad

models only)

Left and right TouchPad

buttons (TouchPad models only)

Function like the left and right buttons on an external mouse.

Can be set to scroll, magnify, or function like the scroll button on an external mouse.

Moves the pointer, selects, and activates.

Function like the left and right buttons on an external mouse.

Used with the TouchPad, the left TouchPad button drags and highlights.

Taking a Look at the Computer 2-1

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Top Components

Component Function

Display switch Turns off the computer display if the

Suspend button* Initiates and exits Suspend.** When

Hard drive light On: The primary hard drive is being

MultiBay drive light On: A drive in the MultiBay or the external

Num lock light On: Num lock is on and the embedded

Caps lock light On: Caps lock is on.

Scroll lock light On: Scroll lock is on.

Armada Information

Page Easy Access Button***

MyArmada

Easy Access Button***

;

Easy Access Button***

Top Components

computer is closed while on.

pressed with the Fn key, initiates Hibernation.

accessed.

diskette drive bay is being accessed.

numeric keypad is enabled.

Direct link to Compaq Armada mobile user information for quick answers to your computer questions.

Opens a Web page you can personalize and use as your Internet starting point.

Opens the AltaVista search engine website.

Provides one-touch access to your default email application.

Continued

2-2 Taking a Look at the Computer

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Top Components

Continued

Component Function

Power switch Turns the computer on or off or exits

Windows application key Displays a shortcut menu for item

Internal speakers Produce stereo sound.

Microsoft logo key Displays Windows Start menu.

*In Windows 98 the term sleep button replaces the term suspend button.

**In Windows 98 and Windows 2000 Professional the term Standby replaces the term Suspend.

***These programmable buttons function as described only after you have set up Internet service with an Internet Service Provider (ISP).

Suspend.**

beneath the pointer.

Left Side Components

Component Description

Composite

video-out jack

Airflow vents (2) Allows airflow needed to cool computer

Security cable slot Attaches an optional security cable to the

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Connects any video device such as a television, VCR, camcorder, overhead projector, or video capture card that supports video-in through a composite video connector.

components. Do not block airflow vents.

computer.

Taking a Look at the Computer 2-3

Right Side Components

Component Description

PC Card eject buttons

(2)

Airflow vent

PC Card slots (2) Support 32-bit (CardBus) and 16-bit

Acoustic vent

MultiBay

RJ-11 jack (internal

modem models only)

RJ-45 jack (network

models only)

Top button: Ejects a PC Card from the top PC Card slot.

Bottom button: Ejects a PC Card from the bottom PC Card slot.

Allows airflow needed to cool computer components. Do not block airflow.

PC Cards.

Allows airflow needed to cool sound components. Do not block airflow.

Supports MultiBay devices.

Connects the modem cable or a standard telephone cable to the computer.

A modem cable is included with

NOTE:

internal modem models.

Connects the network cable.

A network cable is included with

NOTE:

network models.

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Front Components

Component Description

Hard drive bay Holds the primary hard drive.

Stereo speaker/ headphone jack

Microphone jack Connects a single sound channel

Power/suspend light On: Power is turned on.

Battery light On: A battery pack is charging.

*In Windows 98 and Windows 2000 Professional the term Standby replaces the term Suspend.

Connects external speakers, headphones, headset, or television audio.

microphone.

Off: Power is turned off.

Blinking: Computer is in Suspend.*

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

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Rear Panel Components

Component

Infrared port

Serial connector

External monitor connector

Docking connector

Parallel connector

Power connector

USB port

Keyboard/mouse connector

Description

Links another IrDA-compliant device for wireless communication.

Connects a serial device.

Connects an external monitor or overhead projector.

Connects the computer to a docking base.

Connects the external diskette drive assembly or another parallel device.

Connects the AC Adapter or an optional Aircraft Power Adapter or Automobile Power Adapter/Charger to the computer.

Connects a Universal Serial Bus (USB) device or hub.

Connects an external keyboard or a PS/2-compatible external mouse.

To connect a keyboard and a mouse

NOTE:

simultaneously, use an optional Y-adapter.

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Bottom Components

Component Description

Battery bay Holds the primary battery.

Modem slot cover Covers the modem compartment.

Modem agency

approvals label (internal modem models only)

MultiBay notch Helps you remove a drive or battery pack

MultiBay release

latch

Serial number label Identifies the computer; needed when you

Fan Provides airflow to cool internal components.

Certificate of

Authenticity label

Bottom Components

Lists the countries in which the modem has been approved for use. You may need this information to use the modem while traveling.

from the MultiBay.

Releases a removable drive or battery pack from the MultiBay.

call Compaq customer support.

Contains your Product Key number, which you may need to set up, update, or troubleshoot your operating system.

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Additional Standard Components

The components included with the computer vary by geographic region and the computer hardware configuration ordered.

The following illustration and table identify the standard components included with most computer models.

Some components, such as the hard drive and the primary

NOTE:

battery pack, ship inside computer bays identified in previous sections and are not included in this illustration.

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Additional Standard Components

Component Function

Weight saver Can replace a MultiBay device to protect

Power cord

AC Adapter Converts AC power to DC power.

3-to-2-prong plug

adapter (Japan only)

Compaq Portable

Product Reference Library CD-ROM

QuickRestore package Contains the software preinstalled on the

Modem cable (internal

modem models only)*

Country-specific modem

adapter (included with internal modem models by region as required)

Network cable (network

models only)*

Bag containing spare

pointing-stick cap (pointing-stick models only)

External diskette drive

;

bay

Diskette drive Can be used in the external diskette drive

External diskette drive

cable

the MultiBay and reduce computer weight. Connects the AC Adapter to an AC

electrical outlet.

Adapts the power cord to a 2-prong electrical outlet.

Contains:

Reference Guide.

■

Modem Commands.

■

Safety & Comfort Guide.

■

Safety and regulatory information.

■

computer.

Connects the modem to an RJ-11 telephone jack or to a country-specific adapter.

Adapts the modem cable to a nonRJ-11 telephone jack.

Connects the computer to an Ethernet network jack.

To replace a worn pointing-stick cap:

1. Turn off the computer.

2. Gently pull off the used rubber pointing-stick cap, then push the replacement cap into place.

Supports only a diskette drive (not an Imation SuperDisk LS-120 drive).

bay or the MultiBay.

Connects the external diskette drive bay to the computer.

*The modem cable has a 6-pin RJ-11 connector at each end. The network cable has an 8-pin RJ-45 connector at each end.

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chapter

INDING INFORMATION

PDATES

, U

AND HELP

Using the Compaq Portable Product Reference Library CD-ROM

The

Compaq Portable Product Reference Library

instructions for using the CD-ROM are included with the computer. The CD-ROM contains:

The

■

Reference Guide,

computer. The guide includes information about power management, battery packs, modems, keyboard features, MultiBay devices, and more.

Modem Commands,

Status registers, and result codes. Safety and regulatory information that supplements the safety

and regulatory information in the The

Safety & Comfort Guide,

safety information about setting up your work area.

a comprehensive guide for using the

which lists and describes AT commands,

Reference Guide.

which includes ergonomic and

CD-ROM and

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Updating Your System

IMPORTANT:

Compaq recommends that you install all software updates as they become available. However, if your system is connected to a network, you may need to confer with your Information Services department before updating system ROM.

Obtaining Update Information and Software

Checking the Compaq Website

You can obtain the latest available update information and software from the Compaq website at http://www.compaq.com.

To ensure optimal computer performance, check the Compaq website frequently for product news and software updates.

Registering with Info Messenger

You can set up a customized search of the Compaq website for new information about the software and hardware in your system by registering with Info Messenger.

■

To access Info Messenger

then select Info Messenger. Once you have registered, you can

■

Run your customized search whenever you prefer from the

❏

Info Messenger page.

—Go to http://www.compaq.com,

Set Info Messenger to email you the information as it

❏

becomes available.

Subscribing to the Compaq Support Software CD

You can subscribe to the contains detailed software support information and the software and installation instructions for the latest device drivers, system ROMs, and utilities.

To obtain ordering information

authorized dealer, reseller, or service provider or go to the Compaq website at http://www.compaq.com.

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Compaq Support Software CD

—Contact your Compaq

that

Downloading Software Updates

You can obtain download software updates and installation instructions from the Download page at the Compaq website. In addition, each download includes a Readme.txt file that includes installation instructions and other information.

Most software at the Compaq website is packaged in a

NOTE:

compressed file called a

SoftPaq.

system read only memory (ROM) is called a

A compressed file containing

ROMPaq

To download software updates from the Compaq website

1. Go to http://www.compaq.com/support/files.

2. From the Downloadables menu, select Portables.

3. Select your computer family, model, and operating system, then select Locate Software.

4. Browse through the entries and ensure that you have the latest software, especially the ROM and video updates.

To determine the version of the system ROM installed

NOTE:

on the computer, press

Fn+Esc.

The version of the Compaq System BIOS is the version of your system ROM. If you are unable to display the system ROM version with

Fn+Esc,

to “Using Computer Setup” in Chapter 4 of this guide.

5. Download any updates that are later than those currently on your computer.

If you are downloading a ROMPaq, you will need a

NOTE:

formatted 1.44-megabyte or larger diskette and either a diskette drive or an Imation SuperDisk LS-120 drive. A ROMPaq can be installed from a diskette inserted into either a diskette drive or a SuperDisk LS-120 drive, but cannot be installed from a SuperDisk LS-120 disk.

Installing Software Updates

—

refer

Installing a Downloaded SoftPaq

1. Open and read the Readme.txt file included with the download.

2. Follow the installation instructions in the Readme.txt file or on the Compaq website.

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Installing a System ROM

The easiest way to install a system ROM is from a diskette.

A system ROM cannot be installed directly from any other

NOTE:

drive medium, including a SuperDisk LS-120 disk. A system ROM can be installed directly from your hard drive only if you start up the computer and perform the installation in MS-DOS.

The procedures for downloading a ROMPaq or loading a system ROM from a Compaq CD-ROM include the extraction of the installation files to a diskette.

Be sure you have removed the diskette containing the system ROM from the drive before beginning the following procedure.

1. Shut down the computer.

2. Connect the computer to an electrical outlet.

CAUTION:

is docked or running on battery power. During the installation, do not shut down or unplug the computer.

The system ROM will not install properly if the computer

3. Insert the diskette containing the system ROM into a diskette drive or a SuperDisk LS-120 drive.

4. Turn on the computer, then follow the instructions on the screen.

5. When a message on the screen confirms that the installation is complete, remove the diskette from the drive.

6. To complete the installation, shut down the computer.

NOTE:

Do not

the computer immediately after installing

restart

a system ROM. To continue working after a message on the screen reports that the installation is complete,

shut down

the

computer, wait 10 seconds, then turn on the computer.

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Restoring Software

If it ever becomes necessary, you can restore any or all of the software for the operating system and language you selected during initial setup. The software and instructions for restoring it are in the QuickRestore package included with the computer.

CAUTION:

drivers install:

■

To prevent file corruption and ensure that the correct

Do not restore software while the computer is docked in a docking base.

Plug the computer into an electrical outlet and do not unplug it. Do not shut down the computer. Do not remove or insert a drive.

Installing the Retail Version of an Operating System

The Microsoft Windows operating system available during the original computer setup is enhanced by Compaq. The enhancements provide additional functionality in such areas as power management and the use of drives and PC Cards.

All Compaq enhancements can be obtained from the

Support Software CD

http:/www.compaq.com.

CAUTION:

retail version will result in the loss of all enhancements added by Compaq. In some cases it may result in system lockups and loss of unsaved information. Most preinstalled reference files, such as Help files, are available only through a Windows interface. If the operating system is removed from the computer, these reference files become unavailable. In some cases, complete USB support is available only through the Windows interface.

or from the Compaq Web site at

Replacing a Compaq-enhanced operating system with a

Compaq

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Obtaining Technical Support

Using the Compaq Support Forum

Personal technical support is available from the Compaq Support Forum at the Compaq website. You can either browse the postings as a guest, or register as a user and submit your own questions. Compaq responds to questions within one business day.

To access the Compaq Support Forum

—Go to the Compaq website at http://www.compaq.com, then select Compaq Support Forum.

Preparing to Call Technical Support

If you cannot solve a problem using the Compaq Support Forum or the troubleshooting tips later in this guide, you may need to call technical support.

To receive the fastest possible solution

items and information available when you call:

The computer.

■

Serial number and model description on the bottom of

■

the computer. Purchase date on invoice.

■

Conditions under which the problem occurred.

■

Error messages that have displayed.

■

Type of printer connected.

■

Operating system version number and registration number.

■

To view these numbers, select Start!Settings Control Panel!System!General tab.

System ROM version number and Computer Setup version

■

number. To view these version numbers,

1. Turn on or restart the computer.

2. When the blinking cursor appears upper-right on the screen, press

F10.

3. Select File!System Information.

Configuration and diagnostics information.

■

To obtain, save, or print configuration and diagnostic information, refer to “Using Compaq Diagnostics” in Chapter 4 of this guide.

—Have the following

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Worldwide Telephone Numbers

To use the following table

—Locate your country. If your location is not listed individually, refer to the “Support for the following countries” section at the end of the table.

To view addresses and the latest telephone numbers

—Go to the Compaq website at http://www.compaq.com, then select Contact Us!Compaq offices worldwide.

Telephone numbers are subject to change without notice.

NOTE:

Worldwide Telephone Numbers

Country

Location

Argentina

General Information +54 14-704-3800 Technical Support +54 14-704-3800

Australia

General Information Toll Free* Technical Support* 1-300-368-369 PaqFax 61-2-9911-1982

Austria

General Information +43 01-546-521-552 Technical Support Business

Products Technical Support +43 01-546-521-552

Belgium

General Information* +32 -02-717-4000 Compaq Care Center* +32 -02-717-4000 General Fax +32 -2-725-22-13 Ordering Backup Software +32 -2-716-96-78 Ordering Backup Software

Fax

Bolivia

Technical Support +51 1-211-2802

*Indicates toll-free domestic numbers not available internationally. **Indicates telephone numbers not available internationally.

Code Telephone Number

61-2-9911-1999 1-300-368-369

+43 01-546-521-552

+32 -2-716-96-79

Continued

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Worldwide Telephone Numbers

Continued

Country

Location

Brazil

General Information +55 0800-550307 Compaq Customer Assistance

Service

Canada

General Information 905-707-1715 Technical Support*

For continuous quality improvement, calls may be monitored.

Customer Support* 1-800-263-5868 Ordering Backup Software* 1-800-952-7689

Central America and Caribbean

Technical Support +52 1 954 724 7900

Chile

General Information +56 -2-290-6550 Technical Support +56 -2-290-6550

China

General Information +86 800-810 9900 Customer Response

Center(CRC) Technical Support +86 10 6207 7711

E-mail for Compaq ASE Training BBS +86 10 6834 6709 Compaq Verification Center +86 10 6834 6739 Compaq Management Service

Center

Colombia

General Information +57 1-606-9191/9192 Technical Support +57 1-606-9191/9192

Czech Republic

General Information +420 -26 1108 158 Technical Support +420 -26 1108 158

*Indicates toll-free domestic numbers not available internationally. **Indicates telephone numbers not available internationally.

Code Telephone Number

+55 0800-550307

1-800-OKCOMPAQ (1-800-652-6672)

+86 800-810 6888

China.Training@compaq.com

+86 10 6831 3399-5873

Continued

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Worldwide Telephone Numbers

Continued

Country

Location

Denmark

General Information +45 -45-90-45-90 Technical Support +45 -45-90-45-45 QuickLine (BBS) +45 -45-90-45-50

Eastern Europe, the Middle East, and Africa

General Information +353 1 402 68 33 Fax +353 1 402 68 55

Ecuador

General Information +59 1-954-724-7900 Technical Support +59 1-954-724-7900

Finland

General Information +358 203 206 720 Technical Support* +358 203 206 720**

QuickLine (BBS) 9-615-9870

France

General Information

Technical Support

QuickLine (BBS) RTC Standard 01 41 33 44 50** QuickLine (BBS) (RNIS)

Germany

General Information

General Information Fax

All Products Fax

Desktop Hotline

*Indicates toll-free domestic numbers not available internationally. **Indicates telephone numbers not available internationally.

Code Telephone Number

0803 804 805** FTTC/mn)

0803 813 823** (0,99 FTTC/mn)

01 41 33 42 25**

+49

0180/3 22 12 21** (0,18 DM/min.)

0180/3 22 12 20** (0,18 DM/min.)

0180/5 21 21 17** (0,24 DM/min.)

0180/5 21 21 11** (0,24 DM/min.)

(0,99

Continued

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Worldwide Telephone Numbers

Continued

Country

Location

Greece

General Information +30 1 6141 371 Technical Support +30 1 6141 731

Hong Kong

General Information 852-28681382 Technical Support 852-90116633 PaqFax 852-28671648

Hungary

General Information +36 1-458-5555 Technical Support (Level 1,

CS Engrs) Partner only) Customer Support

(Carepaq/Non-Desktop Notebook)

Email Info.hu@compaq.com

India

General Information 91-80-337-4194 Email Info.hu@compaq.com

Ireland

General Information

Israel

General Information +972 - 9-959 3443 Fax +972 - 9-957 1332 Technical Support + 353 - 1-402-6833

Italy

General Information +39 -02 57-590-330

Technical Support (Commercial monitor products)

BBS +39 -2-89-200-222 Ordering Backup Software +39 -1-67-859-030 Fax Technical Support +39 -2-48-320-002

*Indicates toll-free domestic numbers not available internationally. **Indicates telephone numbers not available internationally.

Code Telephone Number

+36 1-458-5402

+36 1-458-5520

01800 409 454**

+39 -02 48-230-023

Continued

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Worldwide Telephone Numbers

Continued

Country

Location

Japan

General Information* Technical Support* Dial Q2 Technical Support*

Ordering Backup Software* 0120-250589

Korea

General Information Technical Support Hotline

Luxembourg

General Information +352 49.13.02

Compaq Care Center* +352 49.12.34

Compaq Care Center Fax +352 49.12.34

General Fax +352 49.14.40

Ordering Backup Software +32 -2-716-96-78

Ordering Backup Software Fax

Malaysia

General Information 603-758-2688 Technical Support 603-754-1155

Mexico

General Information 01-800-010-2020 Technical Support +52 01-800-010-2020 PaqFax +52 -5-229-7920

Netherlands

General Information +31 353-1214-1452 Customer Support

Compaq Customer Service Center

Compaq Customer Service Center Fax*

*Indicates toll-free domestic numbers not available internationally. **Indicates telephone numbers not available internationally.

Code Telephone Number

0120-101589 0120-101589 0990-505589

822-347-0700 822-523-3575 822-080-902-7777

(12.5 Flux/min.)

+32 -2-716-96-79

0900-1681616** (Dfl. 0.75/min.)

0900-8991116** (Dfl. 0.40/min.)

Continued

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Worldwide Telephone Numbers

Continued

Country

Location

New Zealand

General Information 64-9-373-9165

Norway

General Information +47 -22-07-20-20 Technical Support +47 -22-07-20-20 Fax -22-07-20-21

Paraguay

Technical Support +54 1-14-704-3800

Peru

General Information +51 1-211-2802

Poland

General Information +48 -22-800 122 622 Technical Support +48 -22-64 00 000

Portugal

General Information +351 -21-412-8400 Technical Support +351 -21-412-2659 Fax +351 -21-412-0654

Russia

General Information

Technical Support

Singapore

Compaq Call Center 65-395-1111 General Information 65-395-1515/1151 Customer Support Center 65-395-3030 Fax 65-395-1010

South Africa

General Information +27 -11-320 4300

Technical Support +27 -11-483-3411

*Indicates toll-free domestic numbers not available internationally. **Indicates telephone numbers not available internationally.

Code Telephone Number

+7 -095-967-1700

+7 -095-967-3138

or (toll number 0800 115338 - 0800 600 212

Continued

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Worldwide Telephone Numbers

Continued

Country

Location

Spain

General Information +34 -90-210-14-14 Technical Support Business

Products Software Fulfillment +34 90-099-31-03 Fax +34 91-634-88-11

Sweden

General Information +46 -8-730 01 50 Sales Information +46 -8-730 01 50 Technical Support, charged

calls*

FaqPax +46 -8-730 01 62 QuickLine (BBS) +46 -8-730 01 62

Switzerland

InfoLine

Equipment Hotline (Monitors, Desktop and Notebooks)

QuickLine Bulletin Board Ordering Backup Software

Taiwan

General Information 886-2-2735-1000 Technical Support 886-2-2578-1010 Compaq Care Center 886-2-2393-9376

Code Telephone Number

+34 91-590-93-31

729-36 20 00** (75 SEK per call)

+41

+41 +41 01/8 38 24 21

01/801 4222** 01/838 22 22 (German)

01/838 22 23 (French)

0800 556 206**

Thailand

General Information 66-2-679-6222

Turkey

General Information +90 2163918430 /100

Technical Support +90 800-2611917

Customer Support +90 2163918430 /362

Fax +90 2163918428

*Indicates toll-free domestic numbers not available internationally. **Indicates telephone numbers not available internationally.

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Continued

Worldwide Telephone Numbers

Continued

Country

Location

United Arab Emirates (Dubai)

General Information +97 14-818100

United Kingdom

General Information

General Information 141 270 4000 FaxPaq 181 332 3550 QuickLine (BBS) 181 332 9499

United States

Technical Support* For continuous quality improvement, calls may be monitored.

General Information* 1-800-345-1518 PaqFax* 1-800-345-1518 Download Facility (modem

access only) Ordering Backup Software or

replacement user guides*

Uruguay

Technical Support -1-14-704-3800

Venezuela

General Information -2-955-3800/3900 Technical Support -2-955-3800/3900

Support for the following countries:

Albania, Algeria, Armenia, Azerbaijan, Belarus, Benin, Bosnia, Bulgaria, Burkina Faso, Cameroon, Chad, Croatia, Cyprus, Estonia, Georgia, Ghana, Guinea, Gabon, Ivory Coast, Kasakhstan, Kyrgztan, Latvia, Lithuania, Macedonian, Malta, Mauritania, Moldavia, Morocco, Niger, Nigeria, Romania, Senegal, Sierra Leone, Slovakia, Togo, Tunisia, Ukraine, Uzbekistan, Yugoslavia

Customer Support -1-402 68 33 Customer Support Fax -1-402 68 55 Customer Support BBS - 89 - 9933 1380 Customer Support Email

Address bdgsupport.irdub@compaq.com

*Indicates toll-free domestic numbers not available internationally. **Indicates telephone numbers not available internationally.

Code Telephone Number

845 270 4000**

1-800-OK-COMPAQ (1-800-652-6672)

1-281-518-1418

1-800-952-7689

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chapter

OMPUTER SETUP AND

IAGNOSTICS UTILITIES

Selecting Computer Setup or Compaq Diagnostics

The computer features two Compaq system management utilities:

■

Computer Setup

utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

■

Compaq Diagnostics

utility that is used within your Windows operating system. Use this utility whenever possible to

Display system information.

❏

Test system components.

❏

Troubleshoot a device configuration problem in

❏

Windows 95, Windows 98, or Windows 2000 Professional.

It is not necessary to configure a device connected

NOTE:

to a USB connector on the computer or an optional docking base.

is a system information and customization

is a system information and diagnostic

Computer Setup and Diagnostics Utilities 4-1

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Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the computer. When the blinking cursor appears upper-right on the screen, press

To change the language, press

■

To view navigation information, press

■

To return to the Computer Setup menu, press

■

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the computer

Select File!Save Changes and Exit, then press

■

or Select File!Ignore Changes and Exit, then press

■

F10

Esc

Enter

4. When you are prompted to confirm your action, press

Selecting from the File Menu

Select To Do This

System information

Save to floppy Save system configuration settings to a

Restore from floppy Restore system configuration settings from

Restore defaults Replace configuration settings in

Ignore changes and exit Cancel changes entered during the current

Save changes and exit Save changes entered during the current

View identification information about

■

the computer, a docking base, and any battery packs in the system.

View specification information

■

about the processor, memory and cache size, and system ROM.

diskette.

a diskette.

Computer Setup with factory default settings. (Identification information is retained.)

session, then exit and restart the computer.

F10

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Selecting from the Security Menu

For more information about the security features available

NOTE:

on the Security menu, refer to Chapter 6 in the

Reference Guide

on the CD-ROM.

Selecting from the Security Menu

Select To Do This

Setup password Enter, change, or delete a setup

Power-on password Enter, change, or delete a power-on

DriveLock passwords Enable/disable DriveLock; change a

Password options

NOTE:

can be selected only when a power-on password is set.

Device security Enable/disable

System IDs Enter identification numbers for the

*Not applicable to SuperDisk LS-120 drives.

password.

DriveLock User or Master password.

DriveLock settings are accessible

NOTE:

only when you enter Computer Setup by turning on (not restarting) the computer.

Enable/disable

QuickLock.

■

QuickLock on Suspend.

■

QuickBlank.

■

Lock keyboard and mouse at

■

power-on.

To enable QuickLock on Suspend or

NOTE:

QuickBlank, you must first enable QuickLock.

Ports or diskette drives.*

■

Diskette write.*

■

CD-ROM or diskette startup.

■

Settings for a DVD-ROM can be

NOTE:

entered in the CD-ROM field.

computer, a docking base, and any battery packs in the system.

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Selecting from the Advanced Menu

Select To Do This

Language (or press F2) Change the Computer Setup language.

Boot Options Enable/disable

QuickBoot, which starts the computer

■

more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

MultiBoot, which sets a startup

■

sequence that can include most bootable devices and media in the system. For instructions, refer to “Changing the Startup Sequence with MultiBoot” in Chapter 5 of the Reference Guide on the CD-ROM.

Device Options

Enable/disable the embedded numeric

■

keypad at startup.

Enable/disable multiple standard

■

pointing devices at startup. (To set the computer to support only a single, usually nonstandard, pointing device at startup, select Disable.)

Enable/disable USB legacy support for

■

a USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

Set an optional external monitor or

■

overhead projector connected to a video card in a docking base as the primary device. (When the computer display is set as secondary, the computer must be shut down before undocking.)

Change the parallel port mode from

■

EPP (default) to standard, bidirectional, EPP, or ECP.

Continued

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Selecting from the Advanced Menu

Continued

Select To Do This

Device Options (continued)

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions may use NTSC, PAL, or PAL-M.

Set video-out mode to NTSC (default),

■

PAL, NTSC-J, or PAL-M.*

Enable/disable all settings in the

■

SpeedStep window. (When Disable is selected, the computer runs in Battery Optimized mode.)

Specify how the computer recognizes

■

multiple, identical docking bases that are identically equipped. (Select Disable to recognize the docking bases as a single docking base; select Enable to recognize the docking bases individually, by serial number.)

Enable/Disable the reporting of the

■

processor serial number by the processor to software.

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Using Compaq Diagnostics

When you access Compaq Diagnostics, a scan of all system components appears on the screen before the Compaq Diagnostics window opens.

You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar.

Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive.

Displaying System Information

1. Access Compaq Diagnostics by selecting Start Settings!Control Panel!Compaq Diagnostics.

2. Select Categories, then select a category from the drop-down list.

To save the information, select File!Save As.

■

To print the information, select File!Print.

■

3. To close Compaq Diagnostics, select File!Exit.

Running a Diagnostic Test

1. Access Compaq Diagnostics by selecting Start Settings!Control Panel!Compaq Diagnostics.

2. Select the Test tab.

3. In the scroll box, select the category or device you want to test.

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4. Select a test type:

■

Quick Test

runs a quick, general test on each device in a

selected category.

■

Complete Test

performs maximum testing on each device

in a selected category.

■

Custom Test

performs maximum testing on a selected

device.

To run all tests for your selected device, select the

❏

Check All button. To run only the tests you select, select the Uncheck All

❏

button, then select the checkbox for each test you want to run.

5. Select a test mode:

■

Interactive Mode

provides maximum control over the testing process. You determine whether the test was passed or failed and may be prompted to insert or remove devices.

■

Unattended Mode

does not display prompts. If errors are

found, they are displayed when testing is complete.

6. Select the Begin Testing button.

7. Select a tab to view a test report. The report on the

■

Status tab s

ummarizes the tests run, passed, and failed

during the current testing session.

■

Log tab

lists tests run on the computer, the numbers of times each test has run, the number of errors found on each test, and the total run time of each test.

■

Error tab

lists all errors found on the computer with their

error codes.

8. To save the report on the

■

Log tab

■

Error tab

—Select the Log tab Save button.

—Select the Error tab Save button.

9. To print the report on the

■

Log tab

—Select File menu!Save As, then print the file from your folder.

■

Error tab

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—Select the Error tab Print button.

Computer Setup and Diagnostics Utilities 4-7

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chapter

ROUBLESHOOTING

Problems that occur while using the computer may originate with the computer, the operating system, a software application, or an optional docking base or external device:

For problems that may not originate with the computer, refer

■

to your operating system, docking base, software application, or external device documentation.

For problems that may originate with the computer or system

■

software, refer in this chapter

First, to the “Quick Solutions Checklist.”

❏

Then, to the troubleshooting tables.

❏

If the problem persists, refer in this guide to

■

Chapter 4, for information about checking configurations

❏

and running diagnostic tests. Chapter 3, for information about using the Compaq

❏

Support Forum or contacting a Compaq authorized dealer, reseller, or service provider.

IMPORTANT:

dealer, reseller, or service provider for service, provide all necessary passwords.

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If you take the computer to a Compaq authorized

Troubleshooting 5-1

Part Number: 168894-001 File name: cH05.doc

Quick Solutions Checklist

To reset a locked system, press and hold the suspend button

NOTE:

while sliding the power switch.

Is adequate power available to the computer?

■

If the computer is connected to an electrical outlet

❏

Are all power connections, including the power cord



and any adapters required by your configuration, secure?

Is the electrical outlet providing a standard



power supply?

If the computer is running on battery power, is the battery

❏

pack in the computer fully charged?

Is the system turned on?

■

Is the computer positioned to allow adequate airflow around

■

the fan and vents? Is the latest available system ROM installed?

■

For instructions, refer to “Updating Your System” in

NOTE:

Chapter 3 of this guide.

If the problem is with an external device

■

Is the device securely connected to its corresponding

❏

connector? Is the device receiving reliable electrical power?

❏

Is the device turned on?

❏

Are all necessary device drivers installed and loaded?

❏

5-2 Troubleshooting

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Solving Audio Problems

Problem Possible Cause Solution

Adjust the overall

Internal speaker does not produce sound when an external audio source is connected to the stereo line-in jack.

External microphone does not work.

Volume may be turned off or set too low.

Line input may not be connected properly.

Headphones or speakers are connected to the stereo speaker/ headphone jack, which disables the internal speakers.

Volume may be muted. Uncheck the mute box in

You are using the wrong type of microphone or microphone plug for the computer.

The microphone may not be connected properly.

Sound source not selected.

Audio settings are not set correctly.

Volume control on the computer is turned down.

■

volume by pressing the Fn+F5 hotkeys. Adjust the sliding

■

mixer controls by double-clicking the speaker icon on the Windows taskbar.

Check line input connection.

Disconnect the headphones or speakers to enable the internal speakers.

the volume properties. Check to see if you are

using a monophonic electret condenser microphone with a

3.5-mm plug. Ensure that the

microphone plug is properly connected to the mono microphone jack.

Ensure that microphone is selected as the recording source in Control Panel! Multimedia and that the recording level is adjusted.

Check the game program's audio settings.

Adjust the computer volume with the Fn+F5 hotkeys.

Continued

Troubleshooting 5-3

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Solving Audio Problems

Continued

Problem Possible Cause Solution

No sound from headphones.

Volume too low or too loud.

Volume or mixing controls set incorrectly.

Sound source not selected.

The headphones are connected to the wrong jack.

Volume or mixing controls set incorrectly.

Adjust the overall

■

volume with the Fn+F5 hotkeys.

Use the mixing

■

features available by double-clicking the speaker icon on the Windows taskbar.

Make sure the mute

■

box is not checked.

Verify that the sound source is selected in Control Panel! Multimedia.

Check the connection.

Adjust the overall

■

volume with the Fn+F5 hotkeys.

Check the mixing

■

features available by double-clicking the speaker icon on the Windows taskbar.

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Solving Battery Problems

Problem Possible Cause Solution

Computer is beeping and battery light is blinking.

Computer battery light blinks to indicate low battery condition, but computer does not beep.

Battery pack will not charge.

Computer shut down and memory was lost when replacing the battery pack.

Battery pack charge is low.

Volume turned down too low.

Battery pack was exposed to temperature extremes.

Battery pack is already charged.

Battery pack has exceeded its useful life cycle.

Hibernation was not initiated before removing the battery pack.

Charge the battery

■

pack by connecting to an external power source.

Replace the battery

■

pack with another fully charged battery.

Initiate Hibernation or

■

turn the computer off until external power or a fully charged battery is available.

Turn up the volume using the Fn+F5 hotkeys.

Allow time for the battery pack to return to room temperature.

No action required.

Use a different battery pack.

Work is lost.

Continued

Troubleshooting 5-5

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Solving Battery Problems

Continued

Problem Possible Cause Solution

Battery charge does not last very long.

Date and time must be set every time computer is turned on.

Battery gauge seems inaccurate.

Battery pack is warm after charging.

Battery is exposed to higher temperatures.

Battery is exposed to extremely cold temperatures.

Battery conservation is disabled or set to drain.

An external device is draining the battery.

Battery gauge may be inaccurate and require recalibration.

The Real Time Clock battery has reached the end of its useful life.

The battery pack may need calibration.

The battery pack has reached the end of its useful life.

Warming occurs during charging.

Put the computer in a cooler place and recharge the battery pack.

Put the computer in a warmer place and recharge the battery pack.

The recommended

NOTE:

operating temperature range for the battery is

from 10°C to 40°C (50°F to 104°F). The

recommended storage temperature range for the

battery is from 0°C to 30°C (32°F to 86°F).

Reset the battery conservation level.

Turn off or remove any external device or PC Cards when not in use.

Recalibrate the battery.

Restore power, then

■

turn on the computer with the power switch

Contact your Compaq

■

authorized service provider to replace the Real Time Clock battery.

Recalibrate the battery.

Replace the battery pack.

No action required.

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Solving CD Drive/DVD-ROM Drive Problems

Problem Possible Cause Solution

Drive cannot read a disc.

CD drive or DVD-ROM drive is not detected by the computer.

Disc is not properly seated in the drive.

Disc is loaded in the loading tray upside down.

Disc has a scratch on its surface.

Drive is not connected properly.

Open the loading tray, insert the disc, then close the tray.

Open the loading tray, turn over the disc (label facing up), then close the tray.

Insert a different disc.

If you are running a version of Windows that was preinstalled by Compaq, remove the drive from the MultiBay and reinsert it.

If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it.

Troubleshooting 5-7

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Solving Diskette Drive/SuperDisk LS-120 Drive Problems

Problem Possible Cause Solution

Drive cannot write to a diskette.

System cannot start up from diskette drive or SuperDisk LS-120 drive.

Diskette is not formatted. Format the diskette.

Diskette is writeprotected.

Writing to the wrong drive.

Not enough space is left on the diskette.

Drive is disabled. Enable the proper drive

Disable diskette write ability is turned on.

A bootable diskette is not in the drive.

Diskette bootability is disabled in Computer Setup.

Use another diskette that is not write-protected or disable the write-protect feature.

Check the drive letter in your path statement.

Save the information to another diskette.

through Device Manager.

Run Computer Setup. Select Device security from the Security Menu. Make sure Floppy write ability is not enabled.

Verify that a diskette with the necessary system files is in the drive.

Enable diskette bootabilty in Computer Setup, Security Menu.

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Solving Hard Drive Problems

Problem Possible Cause Solution

Accessing information on the hard drive is much slower than usual.

Hard drive does not work.

Errors occur after starting from an additional hard drive.

System does not recognize a hard drive.

DriveLock settings cannot be accessed in Computer Setup.

Hard drive entered low power state due to timeout and is now exiting from it.

Hard drive is fragmented/not optimized or has errors

Hard drive is not seated properly.

Additional hard drive has not been specially prepared with necessary software.

The drive is not seated properly.

The drive is damaged. Try using the hard drive in

The drive was inserted while system was on or in Suspend or Hibernation.

The DriveLock settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer.

Wait for the system to restore the previously saved data to its state prior to initiating a low power state.

Run ScanDisk and Disk Defragmenter.

Turn off and unplug the computer, remove the hard drive, and reinsert the hard drive.

Boot from the original hard drive or a specially prepared hard drive.

Remove, then reinsert the drive.

another bay (for example, a docking base) to verify that the problem is with the drive. Run ScanDisk on the drive.

Shut down the computer before inserting removing a hard drive.

Completely turn off the computer. Turn the computer back on, then run Computer Setup by pressing F10 when the blinking cursor light appears in the upper-right corner of the screen.

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Solving Infrared Problems

Problem Possible Cause Solution

Cannot communicate with another computer.

The appropriate software is not running on both computers.

The other computer does not have an IrDAcompliant infrared port. Your Compaq computer uses the IrDA communications protocol.

The pathway between the infrared ports is obstructed, one port is more than 30 degrees (plus or minus 15 degrees off the center line) from the other, or the ports are more than one meter apart.

There is an interrupt request (IRQ) conflict.

There is a baud rate conflict.

There is a conflict with the # bits.

There is a stop byte conflict.

There is a parity conflict. Select the same parity

Install the appropriate software on the second device, start the second device, and start the program on both computers.

Communication between infrared devices must use the same communications protocol. Check the manufacturer’s instructions for connecting with infrared devices or try connecting with a device you know to be IrDA-compliant.

Remove the obstruction, align the infrared ports to within 30 degrees, and position computers within

1.5 feet (about 0.5 meter) of each other.

Check for IRQ conflicts in the Device Manager. If two devices have the same IRQ address, reassign one of the devices.

Select the same baud rate for both computers.

Select the same # bits setting for both computers.

Select the same stop byte for both computers.

setting for both computers.

Continued

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Solving Infrared Problems

Continued

Problem Possible Cause Solution

Cannot transmit data.

Infrared port doesn’t work.

Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections.

There is interference from other wireless devices.

There is a physical obstruction in the way.

One of the units was moved during data transmission.

The orientation of the units is wrong.

The distance between the units is too great.

Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections.

There is interference from other wireless devices.

Computer is in Standby (Windows 2000 Professional only)

Remove the interfering light source(s).

Keep remote control units such as wireless headphones and other audio devices away from the infrared connections.

Do not place objects that will interfere with a line-of-sight data transmission between the two units.

Do not move either unit during data transmission.

Adjust the devices so that the IR ports point directly at each other.

Verify that devices are not more than 1.5 feet (0.5 meter) apart.

Remove the interfering light source(s).

Keep remote control units such as wireless headphones and other audio devices away from the infrared connections.

Press the suspend button.

Troubleshooting 5-11

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Solving Keyboard/Numeric Keypad Problems

Problem Possible Cause Solution

Screen is blank and keyboard is working.

Embedded numeric keypad keyboard is disabled.

A screen timeout has been initiated.

QuickLock/QuickBlank has been initiated.

LCD has been disabled. Press

Num Lock function is not turned on.

Press any key to refresh the screen.

To enable the keyboard and return your information to the screen, enter your power-on password.

external monitor to internal LCD.

Press Fn+Num Lk to enable the Num Lock function and embedded numeric keypad.

Solving Modem Problems

Problem Possible Causes Solution

Modem loses connection.

The cable connection from the phone line to the modem is loose.

Call Waiting has not been disabled.

There is noise or excessive traffic on your phone line.

Check to make sure the telephone cable is properly connected.

Disable Call Waiting:

1. Select Start! Settings!Control Panel!Modems.

2. From the General tab of the Modems Properties page, select Dialing Properties.

3. From the My Locations tab of the Dialing Properties page, check the box labeled This location has call waiting. Depending on your phone system, select *70, 70#, or 1170 from the drop-down list to disable call waiting.

Try connecting later.

Fn+F4

to cycle from

Continued

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Solving Modem Problems

Continued

Problem Possible Cause Solution

Modem not responding.

Modem does not dial correctly.

Characters are garbled/transfer rates are slow.

Modem is not set up correctly in system BIOS.

Telephone number is not entered correctly in the modem’s dialing software.

There is noise in the telephone line.

Check the computer BIOS setup. If it requires specific settings for modems, be sure that they have been enabled.

Make sure the

■

telephone number you dialed is correct if you are using the dialing directory or the terminal mode.

Dial 1 if you are

■

dialing long distance.

The other line could

■

be busy or not answering.

Make sure call

■

waiting is disabled.

The modem may not

■

recognize an international dial tone. Try the ATX3DT command and the telephone number.

Check your

■

telephone and modem cable connections. If they are a little loose, they can cause noise on the line. Check with your local

■

telephone company for a phone line filter.

Continued

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Solving Modem Problems

Continued

Problem Possible Cause Solution

No dial tone. Phone service is not

connected to the telephone wall jack.

The modem is not responding to commands from the computer keyboard.

Verify that service from the local phone company by following these steps:

1. Unplug the telephone cable from the telephone wall jack.

2. Connect a telephone to the jack, pick up the handset, and listen for a dial tone. If there is a dial tone, reconnect the modem to the telephone wall jack with the telephone cable and make sure all connections are secure.

3. If there is still no dial tone, contact your local phone company or building manager.

Verify that the modem and computer are connected:

1. Select Start!Programs !Accessories! HyperTerminal, then go to Terminal Mode.

2. Type AT and press the

Enter

displays OK, the modem and computer are working together. If the modem displays ERROR, or does not respond, restart the computer and repeat step 1.

3. Type a dial tone.

4. Type

key. If the modem

and listen for

ATDT

to hang up.

ATH0

Continued

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Solving Modem Problems

Continued

Problem Possible Cause Solution

Modem does not connect at highest speed.

Line conditions in your area or in the area you are calling may not support the highest connect speeds.

Another device on your telephone line may be causing interference.

The service or site called does not support 56K or supports an incompatible 56K implementation.

There is noise on the telephone line.

The telephone line does not support 56K implementation.

Have your telephone line checked by your local telephone service provider.

Try dialing an alternate telephone number for the service you are using.

Hang up an extension telephone and disconnect any other devices that may be using the same telephone line, then redial.

An internal modem supports K56flex.

To find an Internet service provider (ISP) that supports K56flex, go to the Compaq Web site at www.compaq.com.

The 56K protocol of an internal modem will fall back to lower speeds if the telephone line is too noisy for a high-speed connection.

Try using another telephone line.

The 56K protocol requires that the telephone line contain no more than one analog-to-digital conversion.

Try connecting from an alternate site.

Troubleshooting 5-15

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Solving PC Card Problems

Problem Possible Causes Solution

Computer does not beep when a PC Card is inserted.

Computer beeps only once when a PC Card is inserted.

Network PC Card does not work.

PC Card is not inserted properly.

Speakers are turned off or volume is turned down.

PC Card or card driver is not PCMCIA compliant.

The computer beeps once to indicate that a PC Card is recognized but not properly configured.

Necessary drivers are not installed (turned on).

PC Card is not fully inserted or is upside down.

Network PC Card or driver is not PCMCIA compliant.

Try reinserting the card. Ensure that the PC Card is inserted in the correct orientation. Insert the card gently to prevent damage to the pins.

Adjust the overall system volume control using the Fn+F5 hotkeys. Make sure the mute box is not checked

Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.

Before a new PC Card can be used, it may be necessary to perform an initial setup procedure. Follow the PC Card manufacturer's instructions for formatting a hard drive card or installing PC Card–specific drivers for a network card.

Refer to the instructions that came with the PC Card or contact the vendor for information on installing the correct drivers.

Ensure the PC Card is inserted correctly.

Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.

Continued

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Solving PC Card Problems

Continued

Problem Possible Cause Solution

Storage PC Card does not work.

SRAM and flash memory PC Cards require the memory card driver to be loaded.

You are trying to access the storage PC Card using the wrong drive letter.

The PC Card is not formatted.

The card is not supported.

Storage cards, such as SRAM, do not work in the desktop expansion base.

Memory cards can only be accessed using DOS real mode drivers.

Verify or change the drive letter assignment.

For memory cards, run MCFORMAT in MS-DOS Mode to format the PC Card. For ATA cards, run ATAINIT, then run MCFORMAT in MS-DOS Mode to format the PC Card.

Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.

Use the storage card in the computer.

Troubleshooting 5-17

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Solving Power Problems

Problem Possible Cause Solution

Computer will not turn on.

Computer turned off while it was left unattended.

Computer will not initiate Suspend (Standby) (Windows 95, and Windows 98 only)

Battery is discharged and computer is not connected to a power source.

Battery is discharged and cables to the external power source are unplugged.

Computer initiated Hibernation because of a critical low battery condition.

The computer initiated Hibernation after a userdefined timeout expired.

Infrared Monitor search is enabled.

Charge the battery

■

pack.

Replace the battery

■

pack.

Connect the

■

computer to an external power source.

Ensure that cables connecting the computer and the external power source are plugged in properly.

Charge the battery

■

pack.

Replace the battery

■

pack.

Connect the

■

computer to an external power source.

Turn on the computer.

To disable Infrared Monitor search:

1. Select the Infrared icon in the taskbar.

2. Select the Options tab.

3. Clear the checkbox for Search For and Provide Status for Devices in Range.

5-18 Troubleshooting

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Solving Display Problems

Problem Possible Cause Solution

Characters on computer display are dim.

Computer screen is blank and external monitor displays information.

Computer is in direct light.

The brightness control is not set properly.

You may have a screen saver or screen blanking utility installed.

Screen timeout was initiated.

System initiated Suspend after a user-defined timeout expired.

Computer initiated a low battery Suspend or Hibernation.

Power Management, which controls Suspend and Hibernation, is disabled and the battery pack has discharged.

Display was switched to the external monitor.

Display switch is stuck.

Move the computer or adjust the screen.

Adjust the brightness control by pressing the Fn+F10 hotkeys.

Press any key to refresh the screen.

Press any key to light the screen.

Press the suspend button to exit Suspend.

Replace the battery

■

pack and exit Suspend or Hibernation.

Connect the

■

computer to an external power source and exit Suspend or Hibernation.

Replace the battery

■

pack and turn on the computer.

Connect the

■

computer to an external power source and turn on the computer.

Press information on the computer screen; press display information simultaneously on both screens.

Tap the switch.

Fn+F4

to display

again to

hotkey

Fn+F4

combination does not switch between internal and external displays.

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CRT or other display device is not connected properly.

Part Number: 168894-001 File name: cH05.doc

Check your connections to ensure that an external device is connected properly.

Troubleshooting 5-19

Solving USB Problems

Problem Possible Cause Solution

External device connected to a USB connector does not work.

External device connected to USB connector does not work during startup (before Windows 95, Windows 98, or Windows 2000 Professional loads).

External devices in lower tiers do not work.

The operating system limits external devices connected by USB to two tiers which can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier.

During startup, only two tiers are supported by the USB port. These tiers can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier.

An unpowered hub is connected to another unpowered hub.

Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier.

Use the external device only after Windows 95, Windows 98, or Windows 2000 Professional has loaded.

Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier.

Use only powered hubs.

Make sure that all unpowered hubs are immediately preceded by powered hubs in the USB chain.

5-20 Troubleshooting

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NDEX

AC Adapter, 1-2, 2-6, 2-9 AC power connector, 1-2, 2-6 acoustic vent, 2-4 adapter

AC, 1-2, 2-9 country-specific modem, 2-9 three-to-2-prong plug, 1-3, 2-9 Y-, (optional) for keyboard/mouse

connector, 2-6

addresses, obtaining, for Compaq

service providers, 3-6 Aircraft Power Adapter (optional), 2-6 airflow vent, 2-3, 2-4 AltaVista website, 2-2 applications. approvals label, modem agency, 2-7 Armada Information Page button, 2-2 AT commands, 3-1 audio problems, 5-3 Automobile Power Adapter/Charger

See

software

(optional), 2-6

backup

QuickRestore, 3-5 system configuration, 4-2

base, docking.

(optional); expansion base

(optional) battery bay

device supported, 2-7 battery light, 1-4, 2-5, 5-5 Battery Optimized mode, 4-5 battery pack, MultiBay, 2-9 battery pack, primary, 2-7, 2-8 battery packs

calibrating, 1-5

charging, 1-4

identification number, 4-3

low-battery condition, 2-5

preparing for use, 1-5

problems, 5-5

See

convenience base

bay

battery, 2-7 external diskette drive, 2-9 hard drive, 2-5

MultiBay, 2-4, 2-7 bidirectional parallel port mode, 4-4 button(s).

See also

Armada Information Page, 2-2

Easy Access, 2-2

Email, 2-2

MyArmada, 2-2

pointing-stick, 2-1

Search, 2-2

suspend, 2-2

TouchPad, 2-1

key; switch

See also

cable.

AC Adapter, 1-2

external diskette drive, 2-9

modem, 2-9

network, 2-9

security (optional), 2-3 calibrating a battery pack, 1-5 camcorder, 2-3 cap, pointing stick, 2-9 caps lock light, 2-2 CD drive, 5-7 CD-ROM

Compaq Portable Product Reference

Compaq Support Software CD

Certificate of Authenticity, 1-1, 2-7 compact disc. Compaq customer support, 3-6 Compaq Diagnostics, 4-1, 4-6 Compaq Portable Product Reference

Compaq Support Forum, 3-6

Compaq Support Software CD

Compaq telephone numbers, 3-7 Compaq website

Compaq software enhancements, 3-5

Info Messenger, 3-2

subscribing to

power cord

Library

, 1-2, 3-1

See

CD-ROM

Library CD-ROM, 1-2, 2-9, 3-1

Software CD

Compaq Support

, 3-2

, 3-2, 3-5

Index I-1

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Part Number: 168894-001 File name: INDEX.doc

Support Forum, 3-6 updating the system from, 3-2 worldwide telephone numbers and

addresses, 3-6

components, standard, included with

computer, 2-8 composite video-out jack, 2-3 Computer Setup

Advanced menu, described, 4-4 changing language of, 4-2 displaying version of, 3-6 File menu, described, 4-2 navigating in, 4-2 Security menu, described, 4-3 using, vs. Compaq Diagnostics, 4-1

configuration and diagnostic

information, saving or printing in

Compaq Diagnostics, 4-7 connector.

AC power, 1-2 docking, 2-6 external monitor, 2-6 keyboard/mouse, 2-6 parallel, 2-6 power, 2-6 serial, 2-6 USB, 4-1

convenience base (optional)

docking connector on computer, 2-6 identification number, 4-3 recognition of more than one, 4-5

using during initial setup, 1-2 cord. country-specific modem adapter, 2-9 customer support, 2-2, 3-6

See also

See

cable; power cord

jack; port

default settings, restoring, 3-5, 4-2 device, disabling/enabling, 4-3 diagnostic and configuration

information, saving or printing in

Compaq Diagnostics, 4-7 diagnostic utility, Compaq, 4-1, 4-6 diskette

backup, 4-2 installing software from, 3-4

diskette drive, 3-3

problems, 5-8

using externally, 2-6, 2-9 display, 1-3, 5-19 display latch, 1-3 display switch, 2-2, 5-19

docking base (optional).

convenience base (optional);

expansion base (optional) docking connector, 2-6 downloading software updates, 3-3 DriveLock, 4-3 drivers, device

reinstalling, 3-5 updating, 3-2

See also

drives.

drive; hard drives; SuperDisk

LS-120 drive

activity indicated by MultiBay drive

light, 2-2

disabling/enabling, 4-3 inserting or removing while installing

software, 1-5, 3-5

problems, 5-7 replacing with weight saver, 2-9

CD drive; diskette

See

Easy Access buttons, 2-2 ECP (Enhanced Capabilities Port)

parallel port mode, 4-4 Email button, 2-2 EPP (Enhanced Parallel Port) parallel

port mode, 4-4 expansion base (optional)

docking connector on computer, 2-6 identification number, 4-3 recognition of more than one, 4-5 setting device connected to video

card in, as primary, 4-4

USB connector, 4-1 using during initial setup, 1-2

external diskette drive bay

assembly, illustrated, 2-9 connector for, 2-6

drive activity indicator, 2-2 external diskette drive cable, 2-6, 2-9 external monitor connector, 2-6

factory default settings, restoring, 3-5,

4-2 fan, 2-7 FCC (Federal Communications

Commission) rules, 1-2 floppy disk drive.

See

diskette drive

I-2 Index

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Part Number: 168894-001 File name: INDEX.doc

hard drive

primary, 2-5 problems, 5-9

shipped inside hard drive bay, 2-8 hard drive bay, 2-5 hard drive light, 2-2 headphones, headset, external, 2-5

See

help. Hibernation, 2-2

Compaq customer support

Info Messenger, 3-2 infrared

port, 2-6

problems, 5-10 installing

initial setup software, 1-5

operating system, 1-5

SoftPaq, 3-3

system ROM, 3-4 Intel SpeedStep technology, 4-5 internal modem.

See

modem, internal

label

Certificate of Authenticity, 1-1, 2-7 modem agency approvals, 2-7 serial number, 2-7 with Product Key number, 1-1, 2-7

See

LAN. language, choosing

latch, display, 1-3 light

local area network (LAN)

lock, security cable (optional), 2-3 locked system, resetting, 5-2 LS-120 drive, SuperDisk, 3-3

local area network (LAN)

during initial setup, 1-5 in Computer Setup, 4-2

battery, 1-4, 2-5 caps lock, 2-2 hard drive, 2-2 MultiBay drive, 2-2 num lock, 2-2 power/suspend, 1-4, 2-5 scroll lock, 2-2

network cable, 2-9 RJ-45 jack, 2-4

See also

jack.

composite video-out, 2-3

microphone, 2-5

RJ-11, 2-4

RJ-45, 2-4

stereo speaker/headphone, 2-5 Japan, connecting power cord in, 1-3

connector; port

See also

key.

Microsoft logo, 2-3

Windows application, 2-3 keyboard

external, 2-6

internal, 2-1

problems, 5-12

USB, 4-4 keyboard/mouse connector, 2-6 keypad, embedded numeric, 2-2, 5-12

button(s); switch

maintenance

replacing the pointing stick cap, 2-9 updating software, 3-2

memory, random access (RAM), 4-2,

4-4 microphone jack, 2-5 microphone, external, 2-5 Microsoft logo key, 2-3 modem adapter, country-specific, 2-9 modem agency approvals label, 2-7 modem cable, 2-4, 2-9 modem slot cover, 2-7 modem, internal.

network (LAN)

cable, 2-9 commands, 2-9, 3-1 compartment, 2-7 modem agency approvals label, 2-7 problems, 5-12

slot cover, 2-7 monitor, external, 2-6, 5-19 mouse, external, 2-6, 4-4

See also

local area

Index I-3

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Part Number: 168894-001 File name: INDEX.doc

MultiBay

location of, 2-4 notch, 2-7 using weight saver in, 2-9

MultiBay battery pack

replacing with weight saver, 2-9 MultiBay drive light, 2-2 MyArmada button, 2-2

navigation, 2-1, 4-2 network cable, 2-4, 2-9 network connector (RJ-45 jack), 2-4 num lock light, 2-2 number, Product Key, 1-1 numeric keypad, embedded, 2-2, 5-12

operating system

Certificate of Authenticity, 2-7

deleting, 1-5

preinstalled, 3-5

Product Key number, 2-7

reinstalling, 2-9, 3-5

removing, 3-5

retail version of, 3-5

selecting during initial setup, 1-5

updating, 1-1

version number, displaying, 1-1, 3-6 overhead projector, 2-3, 2-6

packing box contents, 2-8 parallel connector, 2-6 parallel port, 4-4 passwords, 5-1 PC Card

problems, 5-16

slots, 2-4 phone numbers, worldwide, 3-7 pointer, moving the, 2-1 pointing stick

buttons, 2-1

replacement cap, 2-9

See also

port.

disabling/enabling, 4-3

infrared, 2-6

USB, 2-6

connector; jack

See also

power.

connecting to external, 1-2 conservation, 4-5 problems, 5-18

setting preferences, 4-5 power connector, 2-6 power cord, 1-2, 1-6, 2-9 power switch, 1-4, 2-3, 5-2 power/suspend light, 1-4, 2-5 primary battery pack

included with computer, 2-7 problem solving. processor

displaying information about, 4-2 processor speed

setting, in Computer Setup, 4-5 Product Key number, 1-1 projector, overhead, 2-3, 2-6 PS/2 connector (keyboard/mouse

connector), 2-6

battery packs

See

troubleshooting

QuickBoot, 4-4 QuickRestore package, 2-9, 3-5

read only memory (ROM), 3-2, 3-6

Reference Guide

3-3 registration number, displaying, 3-6 regulatory information, 1-2 release latch, MultiBay, 2-7 resetting a locked system, 5-2 restoring software, 3-5, 4-2 Result Codes, 3-1 RJ-11 jack, 2-4 RJ-45 jack, 2-4 ROM, system (read only memory), 3-2,

3-6 ROMPaq, 3-3

on the CD-ROM, 2-9,

S registers, 3-1

Safety & Comfort Guide

See also

screen. screen, problems, 5-19 scroll lock light, 2-2 Search button, 2-2

display

, 1-5

I-4 Index

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Integrity Group Saved date: 05/23/00 5:10 PM

Part Number: 168894-001 File name: INDEX.doc

security

passwords, 5-1

processor serial number, 4-5 security cable lock, 2-3 security cable slot, 2-3 serial connector, 2-6 serial number, 2-7, 3-6

of computer, 2-7

of docking base, 4-5

of processor, 4-5 setting up the computer, 1-1 Setup, Computer. shipping box contents, 2-8 sleep button (Windows 98), 2-3 slot(s)

PC Card, 2-4

security cable, 2-3 SoftPaq, 3-3 software

configuration, diagnostic, and system

information, 4-1, 4-3, 4-6 QuickRestore, 2-9, 3-5 reinstalling, 2-9, 3-5 ROMPaq, 3-3 setting up, 1-5 SoftPaq, 3-3 updating, 3-2

software drivers. solving problems. speakers

external, 2-5 internal, 2-3

standard components included with

computer, 2-8

Standby (Windows 98), 2-3 Status registers, 3-1 stereo speaker/headphone jack, 2-5 stereo speakers, internal, 2-3 SuperDisk LS-120 drive, 3-3 support, technical, 2-2, 3-6 Suspend (Standby)

exiting, 2-2 indicated by power/suspend light, 2-5 initiating, with Suspend button, 2-2

suspend button, 2-2, 5-2

See also

switch.

display, 2-2, 5-19 power, 1-4, 2-3

system information about

Computer Setup version number, 4-2 operating system version number,

1-1, 3-6 Product Key number, 1-1, 3-6 system ROM version number, 4-2

See

Computer Setup

See

drivers, device

See

troubleshooting

button(s); key

system information, displaying

in Compaq Diagnostics, 4-1, 4-6 in Computer Setup, 3-6

in operating system, 3-6 system lockup, 5-2 system ROM (read only memory), 3-2,

3-6

technical support, 2-2, 3-6 telephone connector (RJ-11 jack), 2-4 telephone numbers, Compaq worldwide,

3-7 television, 2-3, 2-5 three-to-2-prong plug adapter, 1-3, 2-9 TouchPad, 2-1 troubleshooting

audio problems, 5-3 battery problems, 5-5 compact disc/CD drive problems, 5-7 display problems, 5-19 hard drive problems, 5-9 infrared problems, 5-10 keyboard/numeric keypad problems,

5-12

modem problems, 5-12 PC Card problems, 5-16 power problems, 5-18 quick solutions checklist, 5-2 resetting a locked system, 5-2 technical support, 2-2, 3-6 USB problems, 5-20

turning the computer on or off, 1-4

updating the system, 3-2 USB (Universal Serial Bus)

configuring, devices, 4-1, 4-4 port, 2-6 problems, 5-20

Index I-5

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Integrity Group Saved date: 05/23/00 5:10 PM

Part Number: 168894-001 File name: INDEX.doc

VCR, 2-3 vent

acoustic, 2-4 airflow, 2-3, 2-4

version numbers.

information video capture card, 2-3 video card in expansion base, 4-4 video-out jack, composite, 2-3

See

system

web page, personal, 2-2 weight saver, 2-9 Windows application key, 2-3 worldwide telephone numbers, 3-7

I-6 Index

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Writer: Karen Williams Saved by: Integrity Group Saved date: 05/23/00 5:10 PM

Part Number: 168894-001 File name: INDEX.doc

HP Compaq Armada m700 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Notice

Contents iii

Setting Up the Computer 1-1

Pointing Device Components

Taking a Look at the Computer 2-1

Top Components

Left Side Components

Right Side Components

Front Components

Rear Panel Components

Bottom Components

Additional Standard Components

Using the Compaq Portable Product Reference Library CD-ROM

Finding Information, Updates, and Help 3-1

Updating Your System

Restoring Software

Installing the Retail Version of an Operating System

Obtaining Technical Support

Selecting Computer Setup or Compaq Diagnostics

Computer Setup and Diagnostics Utilities 4-1

Using Computer Setup

Using Compaq Diagnostics

Troubleshooting 5-1

Quick Solutions Checklist

Solving Audio Problems

Solving Battery Problems

Solving CD Drive/DVD-ROM Drive Problems

Solving Diskette Drive/SuperDisk LS-120 Drive Problems

Solving Hard Drive Problems

Solving Infrared Problems

Solving Keyboard/Numeric Keypad Problems

Solving PC Card Problems

Solving Power Problems

Solving Display Problems

Solving USB Problems

Index I-1