HP Compaq Armada m700 User Manual

Notice

The information in this guide is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

COMPAQ, the Compaq logo, Armada, and ROMPaq Registered in U.S. Patent and Trademark Office.

Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation.

Intel and Pentium are registered trademarks, and SpeedStep is a trademark of Intel Corporation.

Phoenix is a registered trademark and MultiBoot is a trademark of Phoenix Technologies Ltd.

Imation and SuperDisk are trademarks of Imation Corporation. CardWare is a registered trademark of Unicore Software, Inc. All other product names mentioned herein may be trademarks or

registered trademarks of their respective companies. Software described herein is furnished under a license agreement or

nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

ETTING STARTED

Compaq Armada M700 Series of Personal Computers

First Edition (August 2000) Part Number 168894-001

Compaq Computer Corporation

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ROUBLESHOOTING

& T

ONTENTS

chapter 1

ETTING UP THE COMPUTER

chapter 2

AKING A LOOK AT THE COMPUTER

Pointing Device Components..........................................................2-1

Top Components .............................................................................2-2

Left Side Components.....................................................................2-3

Right Side Components...................................................................2-4

Front Components...........................................................................2-5

Rear Panel Components ..................................................................2-6

Bottom Components........................................................................2-7

Additional Standard Components ...................................................2-8

chapter 3

INDING INFORMATION

Using the Compaq Portable Product Reference

Library CD-ROM............................................................................3-1

Updating Your System....................................................................3-2

Obtaining Update Information and Software..............................3-2

Downloading Software Updates .................................................3-3

Installing Software Updates........................................................3-3

Restoring Software..........................................................................3-5

Installing the Retail Version of an Operating System.....................3-5

Obtaining Technical Support ..........................................................3-6

Using the Compaq Support Forum.............................................3-6

Preparing to Call Technical Support...........................................3-6

Worldwide Telephone Numbers.................................................3-7

PDATES, AND HELP

, U

chapter 4

OMPUTER SETUP AND DIAGNOSTICS UTILITIES

Selecting Computer Setup or Compaq Diagnostics........................4-1

Using Computer Setup ....................................................................4-2

Selecting from the File Menu .....................................................4-2

Selecting from the Security Menu..............................................4-3

Selecting from the Advanced Menu ...........................................4-4

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Using Compaq Diagnostics ............................................................4-6

Displaying System Information..................................................4-6

Running a Diagnostic Test .........................................................4-6

chapter 5

ROUBLESHOOTING

Quick Solutions Checklist ..............................................................5-2

Solving Audio Problems.................................................................5-3

Solving Battery Problems...............................................................5-5

Solving CD Drive/DVD-ROM Drive Problems.............................5-7

Solving Diskette Drive/SuperDisk LS-120 Drive Problems..........5-8

Solving Hard Drive Problems......................................................... 5-9

Solving Infrared Problems............................................................5-10

Solving Keyboard/Numeric Keypad Problems ............................5-12

Solving Modem Problems ............................................................5-12

Solving PC Card Problems...........................................................5-16

Solving Power Problems...............................................................5-18

Solving Display Problems ............................................................5-19

Solving USB Problems.................................................................5-20

.....................................................................................................I-1

NDEX

iv Contents

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chapter

ETTING UP THE COMPUTER

1. Record the Product Key number for your operating system. When you start the computer for the first time, you may be

■

prompted to enter this number. You may also need this number to update or troubleshoot your operating system.

■

To locate your Product Key number

If an operating system guide with a Certificate of

❏

Authenticity on the cover is included with the computer, the number is on the certificate.

If an operating system guide is not included with the

❏

computer, the number is on the Certificate of Authenticity label on the bottom of the computer.

—

Setting Up the Computer 1-1

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2. Place the computer on a flat surface near an electrical outlet.

WARNING:

of the FCC Rules. For more Class B information, refer to the

Compaq Portable Product Reference Library

with the computer.

To reduce the risk of personal injury, electric shock, fire, or damage to the equipment:

■

Do not set up the computer while it is docked in an optional docking base.

■

Do not disable the power cord grounding plug. It is an important safety feature.

■

Plug the equipment into a grounded (earthed) electrical outlet that is easily accessible at all times.

This is a Class B digital device, pursuant to Part 15

CD-ROM included

3. Connect the computer to external power.

To connect a model with an AC Adapter

First, plug the AC Adapter cable into the power connector

■

—

on the rear panel of the computer 1. Second, plug the power cord into the AC Adapter 2.

■

Third, plug the other end of the power cord into an

■

electrical outlet 3.

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To connect a model with a 3-to-2-prong plug adapter (Japan only

First, plug the AC Adapter cable into the power connector

■

)—

on the rear panel of the computer 1. Second, plug the power cord into the AC Adapter 2.

■

Third, plug the 3-to-2-prong plug adapter into the power

■

cord 3, then into an electrical outlet 4.

4. Open the computer by sliding the display latch right 1 and

raising the display 2.

Setting Up the Computer 1-3

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5. Turn on the computer by sliding, then releasing the power switch 1.

When power is turned on

The power/suspend light 2 turns on.

■

The battery pack in the battery bay begins to charge and the

■

battery light 3 turns on. The battery light

Remains on while the battery pack is charging.

❏

Turns off when the battery pack is fully charged.

❏

You are prompted to begin software setup.

■

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6. Read the following, then set up the software as prompted. An operating system available during initial setup is

■

enhanced by Compaq. When the operating system is deleted, the enhancements are also deleted.

Once you begin software setup, you must complete the

■

entire process. Setup time varies by configuration from less than 10 minutes to up to 60 minutes.

CAUTION:

correct drivers install during initial setup:

■

If you are prompted to select a language or operating

■

To prevent file corruption and ensure that the

Do not unplug the computer from the electrical outlet. Do not shut down the computer. Do not remove or insert a drive.

system, choose carefully.

IMPORTANT:

The operating system or languages that you do not choose will be deleted from the computer and cannot be restored during initial setup.

7. After initial setup is complete, you may want to do the following:

Install any additional software.

■

Calibrate the battery pack.

■

IMPORTANT:

Although you can use a new battery pack that has been fully charged to run the computer, the computer cannot accurately report the amount of charge in the battery pack until the battery pack has been calibrated. For calibration information and instructions, refer to “Calibrating a Battery Pack” in Chapter 4 of the

on the

Guide

Compaq Portable Product Reference Library

Reference

CD-ROM included with the computer.

For information about choosing a workspace and creating a

■

safe and comfortable work environment, refer to the

& Comfort Guide Reference Library

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on the

Compaq Portable Product

CD-ROM included with the computer.

Setting Up the Computer 1-5

Safety

WARNING:

fire, or damage to the equipment:

■

Disconnect power from the equipment by unplugging the

To reduce the risk of personal injury, electric shock,

power cord from the electrical outlet.

■

Do not place anything on power cords or cables. Arrange them so that no one may accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging from the electrical outlet, grasp the cord by the plug.

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chapter

AKING A LOOK AT THE COMPUTER

Pointing Device Components

Component Function

Pointing stick Moves the pointer.

Left and right pointing-stick

buttons (pointing-stick models only)

Scroll pointing-stick button

(pointing-stick models only)

TouchPad (TouchPad

models only)

Left and right TouchPad

buttons (TouchPad models only)

Function like the left and right buttons on an external mouse.

Can be set to scroll, magnify, or function like the scroll button on an external mouse.

Moves the pointer, selects, and activates.

Function like the left and right buttons on an external mouse.

Used with the TouchPad, the left TouchPad button drags and highlights.

Taking a Look at the Computer 2-1

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Top Components

Component Function

Display switch Turns off the computer display if the

Suspend button* Initiates and exits Suspend.** When

Hard drive light On: The primary hard drive is being

MultiBay drive light On: A drive in the MultiBay or the external

Num lock light On: Num lock is on and the embedded

Caps lock light On: Caps lock is on.

Scroll lock light On: Scroll lock is on.

Armada Information

Page Easy Access Button***

MyArmada

Easy Access Button***

;

Easy Access Button***

Top Components

computer is closed while on.

pressed with the Fn key, initiates Hibernation.

accessed.

diskette drive bay is being accessed.

numeric keypad is enabled.

Direct link to Compaq Armada mobile user information for quick answers to your computer questions.

Opens a Web page you can personalize and use as your Internet starting point.

Opens the AltaVista search engine website.

Provides one-touch access to your default email application.

Continued

2-2 Taking a Look at the Computer

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Top Components

Continued

Component Function

Power switch Turns the computer on or off or exits

Windows application key Displays a shortcut menu for item

Internal speakers Produce stereo sound.

Microsoft logo key Displays Windows Start menu.

*In Windows 98 the term sleep button replaces the term suspend button.

**In Windows 98 and Windows 2000 Professional the term Standby replaces the term Suspend.

***These programmable buttons function as described only after you have set up Internet service with an Internet Service Provider (ISP).

Suspend.**

beneath the pointer.

Left Side Components

Component Description

Composite

video-out jack

Airflow vents (2) Allows airflow needed to cool computer

Security cable slot Attaches an optional security cable to the

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Connects any video device such as a television, VCR, camcorder, overhead projector, or video capture card that supports video-in through a composite video connector.

components. Do not block airflow vents.

computer.

Taking a Look at the Computer 2-3

Right Side Components

Component Description

PC Card eject buttons

(2)

Airflow vent

PC Card slots (2) Support 32-bit (CardBus) and 16-bit

Acoustic vent

MultiBay

RJ-11 jack (internal

modem models only)

RJ-45 jack (network

models only)

Top button: Ejects a PC Card from the top PC Card slot.

Bottom button: Ejects a PC Card from the bottom PC Card slot.

Allows airflow needed to cool computer components. Do not block airflow.

PC Cards.

Allows airflow needed to cool sound components. Do not block airflow.

Supports MultiBay devices.

Connects the modem cable or a standard telephone cable to the computer.

A modem cable is included with

NOTE:

internal modem models.

Connects the network cable.

A network cable is included with

NOTE:

network models.

2-4 Taking a Look at the Computer

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Front Components

Component Description

Hard drive bay Holds the primary hard drive.

Stereo speaker/ headphone jack

Microphone jack Connects a single sound channel

Power/suspend light On: Power is turned on.

Battery light On: A battery pack is charging.

*In Windows 98 and Windows 2000 Professional the term Standby replaces the term Suspend.

Connects external speakers, headphones, headset, or television audio.

microphone.

Off: Power is turned off.

Blinking: Computer is in Suspend.*

Blinking: A battery pack that is the only available power source has reached a low-battery condition.

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Rear Panel Components

Component

Infrared port

Serial connector

External monitor connector

Docking connector

Parallel connector

Power connector

USB port

Keyboard/mouse connector

Description

Links another IrDA-compliant device for wireless communication.

Connects a serial device.

Connects an external monitor or overhead projector.

Connects the computer to a docking base.

Connects the external diskette drive assembly or another parallel device.

Connects the AC Adapter or an optional Aircraft Power Adapter or Automobile Power Adapter/Charger to the computer.

Connects a Universal Serial Bus (USB) device or hub.

Connects an external keyboard or a PS/2-compatible external mouse.

To connect a keyboard and a mouse

NOTE:

simultaneously, use an optional Y-adapter.

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Bottom Components

Component Description

Battery bay Holds the primary battery.

Modem slot cover Covers the modem compartment.

Modem agency

approvals label (internal modem models only)

MultiBay notch Helps you remove a drive or battery pack

MultiBay release

latch

Serial number label Identifies the computer; needed when you

Fan Provides airflow to cool internal components.

Certificate of

Authenticity label

Bottom Components

Lists the countries in which the modem has been approved for use. You may need this information to use the modem while traveling.

from the MultiBay.

Releases a removable drive or battery pack from the MultiBay.

call Compaq customer support.

Contains your Product Key number, which you may need to set up, update, or troubleshoot your operating system.

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Additional Standard Components

The components included with the computer vary by geographic region and the computer hardware configuration ordered.

The following illustration and table identify the standard components included with most computer models.

Some components, such as the hard drive and the primary

NOTE:

battery pack, ship inside computer bays identified in previous sections and are not included in this illustration.

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Additional Standard Components

Component Function

Weight saver Can replace a MultiBay device to protect

Power cord

AC Adapter Converts AC power to DC power.

3-to-2-prong plug

adapter (Japan only)

Compaq Portable

Product Reference Library CD-ROM

QuickRestore package Contains the software preinstalled on the

Modem cable (internal

modem models only)*

Country-specific modem

adapter (included with internal modem models by region as required)

Network cable (network

models only)*

Bag containing spare

pointing-stick cap (pointing-stick models only)

External diskette drive

;

bay

Diskette drive Can be used in the external diskette drive

External diskette drive

cable

the MultiBay and reduce computer weight. Connects the AC Adapter to an AC

electrical outlet.

Adapts the power cord to a 2-prong electrical outlet.

Contains:

Reference Guide.

■

Modem Commands.

■

Safety & Comfort Guide.

■

Safety and regulatory information.

■

computer.

Connects the modem to an RJ-11 telephone jack or to a country-specific adapter.

Adapts the modem cable to a nonRJ-11 telephone jack.

Connects the computer to an Ethernet network jack.

To replace a worn pointing-stick cap:

1. Turn off the computer.

2. Gently pull off the used rubber pointing-stick cap, then push the replacement cap into place.

Supports only a diskette drive (not an Imation SuperDisk LS-120 drive).

bay or the MultiBay.

Connects the external diskette drive bay to the computer.

*The modem cable has a 6-pin RJ-11 connector at each end. The network cable has an 8-pin RJ-45 connector at each end.

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chapter

INDING INFORMATION

PDATES

, U

AND HELP

Using the Compaq Portable Product Reference Library CD-ROM

The

Compaq Portable Product Reference Library

instructions for using the CD-ROM are included with the computer. The CD-ROM contains:

The

■

Reference Guide,

computer. The guide includes information about power management, battery packs, modems, keyboard features, MultiBay devices, and more.

Modem Commands,

Status registers, and result codes. Safety and regulatory information that supplements the safety

and regulatory information in the The

Safety & Comfort Guide,

safety information about setting up your work area.

a comprehensive guide for using the

which lists and describes AT commands,

Reference Guide.

which includes ergonomic and

CD-ROM and

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Updating Your System

IMPORTANT:

Compaq recommends that you install all software updates as they become available. However, if your system is connected to a network, you may need to confer with your Information Services department before updating system ROM.

Obtaining Update Information and Software

Checking the Compaq Website

You can obtain the latest available update information and software from the Compaq website at http://www.compaq.com.

To ensure optimal computer performance, check the Compaq website frequently for product news and software updates.

Registering with Info Messenger

You can set up a customized search of the Compaq website for new information about the software and hardware in your system by registering with Info Messenger.

■

To access Info Messenger

then select Info Messenger. Once you have registered, you can

■

Run your customized search whenever you prefer from the

❏

Info Messenger page.

—Go to http://www.compaq.com,

Set Info Messenger to email you the information as it

❏

becomes available.

Subscribing to the Compaq Support Software CD

You can subscribe to the contains detailed software support information and the software and installation instructions for the latest device drivers, system ROMs, and utilities.

To obtain ordering information

authorized dealer, reseller, or service provider or go to the Compaq website at http://www.compaq.com.

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Compaq Support Software CD

—Contact your Compaq

that

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