HP Compaq Armada 110, Compaq Evo N110 Service Manual

Maintenance and Service Guide

Compaq Armada 110 and Compaq Evo N110

Document Part Number: 238850-003

December 2001

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures.

Compaq, the Compaq logo, Armada, and Evo are trademarks of Compaq Information Technologies Group, L.P in the U.S. and/or other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries.

Intel, Pentium, and Celeron are trademarks of Intel Corporation in the U.S. and/or other countries.

All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. the warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Maintenance and Service Guide Third Edition December 2001 Document Part Number: 238850-003

1 Product Description

1.1 Models and Features . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.2 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

Enabling Power Savings . . . . . . . . . . . . . . . . . . . . . . 1–9

Timeout Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9

Setting Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10

Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10

Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10

1.4 Computer External Components . . . . . . . . . . . . . . . 1–11

1.4 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20

2 Troubleshooting

Using the PhoenixBIOS Setup Utility . . . . . . . . . . . . . . . 2–2

Troubleshooting Flowcharts for Portable Computers . . . 2–3

2.1 Initial Troubleshooting . . . . . . . . . . . . . . . . . . . . 2–4

2.2 No Power, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

2.3 No Power, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

2.4 No Power, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . 2–7

2.5 No Power, Part 4 . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.6 No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2–9

2.7 No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . 2–10

2.8 Non-Functioning Docking Station

(if applicable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

2.9 No Operating System (OS) Loading . . . . . . . . . 2–12

2.10 No OS Loading from Hard Drive, Part 1. . . . . 2–13

Maintenance and Service Guide iii

Contents

2.11 No OS Loading from Hard Drive, Part 2. . . . . 2–14

2.12 No OS Loading from Hard Drive, Part 3. . . . . 2–15

2.13 No OS Loading from Diskette Drive. . . . . . . . 2–16

2.14 No OS Loading from CD- or DVD-ROM

Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.15 No Audio, Part 1 . . . . . . . . . . . . . . . . . . . . . . . 2–18

2.16 No Audio, Part 2 . . . . . . . . . . . . . . . . . . . . . . . 2–19

2.17 Non-Functioning Device . . . . . . . . . . . . . . . . . 2–20

2.18 Non-Functioning Keyboard. . . . . . . . . . . . . . . 2–21

2.19 Non-Functioning Pointing Device. . . . . . . . . . 2–22

2.20 Network or Modem Connection . . . . . . . . . . . 2–23

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components. . . . . . . . . . . . 3–2

3.3 Plastics Kit Components . . . . . . . . . . . . . . . . . . . . . . 3–8

3.4 Hardware Kit Components. . . . . . . . . . . . . . . . . . . . . 3–9

3.5 Cable Kit Components . . . . . . . . . . . . . . . . . . . . . . . 3–10

3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.7 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–1

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–2

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

iv Maintenance and Service Guide

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.5 Mini PCI Communication Board . . . . . . . . . . . . . . . . 5–6

5.6 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.7 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.8 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.9 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

5.10 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.13 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29

5.15 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.16 Disk Cell Real Time Clock (RTC) Battery . . . . . . 5–34

5.17 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36

5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39

6 Specifications A Connector Pin Assignments B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3

C Screw Listing Index

Maintenance and Service Guide v

Product Description

1.1 Models and Features

The Compaq Armada 110 and Evo N110 Series notebooks offer advanced modularity, Intel Pentium III or Intel Celeron processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

Figure 1–1: Compaq Armada 110 and Evo N110

Maintenance and Service Guide 1–1

Product Description

Models

Computer models are shown in Table1-1.

Table 1-1

Compaq Armada 110 and Evo N110

Models and Model Naming Conventions

Key

N11 P 100 4X 20 V C 128 98 9L XXXXXX-XXX

12345678910 11

Key Description Options

1 Brand / Series

designator

2 Processor type P=Intel Pentium III C=Intel Celeron

A=Armada N=Evo

11=110

3 Processor speed 100=1.0 GHz

850=850 MHz

4Display

type/size/resolution

5 Hard drive size 20=20 GB

6 Optical drive

designator

7 Integrated

communication

8 RAM 64=64 MB 12=128 MB 9 Operating system 8=Windows 98

10 Battery cells / type L=9 cells,

11 SKU#

1–2 Maintenance and Service Guide

4=14.x” 2=12.x”

15=15 GB V=8X Max

DVD-ROM drive

M=modem 0=none

Me=Windows

Millennium Edition (Me)

Lithium ion

800=800 MHz 700=700 MHz

X=XGA (1024 × 768) S=SVGA (800 × 600)

10=10.0 GB

D=24X Max CD-ROM

drive

C=modem/NIC

combination card

8M=Windows 98/ME

dual install

2K=Windows 2000

H=9 cells, Nickel

Metal Hydride

Product Description

Table 1-1

Compaq Armada 110 and Evo N110

Models and Model Naming Conventions

12345678910 11

N11P1004X20VC252K L Danish

Dutch European French French

Canadian German Greek/Polish

N11P1004X20VC122K L

470028-444 470028-464 470028-442 470028-449 470028-417

470028-454 470028-459

Italian Spanish Swedish/Finnish Swiss

U.K. English U.S. English

(Continued)

470028-462 470028-468 470028-473

470028-478 &

470028-483 470028-485 470028-435

Asia/Pacific Australian

N11P1004X20VC12 8 L People’s Republic of China 470028-503 N11P1004X20VC12 M L Arabic

Czech Dutch European Greek/Polish Hebrew Hong Kong Hungarian

All Compaq Evo N110 computer models use configuration code KFKZ.

Maintenance and Service Guide 1–3

470028-515 470028-489

470028-402 470028-404 470028-409 470028-403 470028-405 470028-407 470028-423 470028-406

Japanese 470028-409

Korean Norwegian Portuguese Russian Slovakian/Slovenian Swedish/Finnish Taiwanese

Turkish

470028-420 470028-411 470028-412 470028-414 470028-416 470028-418 470028-421 470028-420

Product Description

Table 1-1

Compaq Armada 110 and Evo N110

Models and Model Naming Conventions

12345678910 11

N11 C 100 4X 20 D C 12 8M L Asia Pacific/Thai

Australian Danish French French

Canadian German Italian Japanese

N11 C 100 4X 20 D C 12 2K L

470028-598 470028-443 470028-428 470028-429 470028-426

470028-431 470028-433 470028-445

Latin American

Spanish

Latin American

Spanish (NAFTA) Spanish Swiss

U.K. English U.S. English U.S. English (NAFTA)

(Continued)

470028-441

470028-497

470028-436 470028-438

& 470028-439

470028-440 470028-424 470028-496

Asia Pacific Australian Danish Dutch European French French

Canadian

German All Compaq Evo N110 computer models use configuration code KFKZ.

1–4 Maintenance and Service Guide

470028-479 470028-480 472028-452 470028-510 470028-451 470028-455 470028-448

470028-457

Greek/Polish Italian Japanese Spanish Swedish/Finnish Swiss

U.K. English U.S. English

470028-460 470028-461 470028-482 470028-466 470028-467

470028-470 &

470028-471 470028-474 470028-447

Product Description

Table 1-1

Compaq Armada 110 and Evo N110

Models and Model Naming Conventions

12345678910 11

The following Compaq Armada 110 computer models use configuration code KFKZ.

A11 P 850 4X 20 D C 64 M L 243859-B21 A11 P 850 4X 20 D C 64 M L 243860-B21

A11 C 850 4X 20 D C 64 M H 258292-B21 A11 C 850 4X 15 D C 64 M H 243857-B21 A11 C 850 4X 15 D C 64 M H 243858-B21

A11 C 850 2S 15 D C 64 M H 243854-B21 A11 C 850 2S 15 D C 64 M H 243855-B21

A11 C 850 2S 15 D C 12 M H 243856-B21

(Continued)

(NAFTA)

(Europe)

(NAFTA)

Maintenance and Service Guide 1–5

Product Description

Table 1-1

Compaq Armada 110 and Evo N110

Models and Model Naming Conventions

12345678910 11

The following Compaq Armada 110 computer models use configuration code JMVZ.

A11 P 800 4X 10 V C 64 M L 226917-B21 A11 P 800 4X 10 D C 64 M L 226915-B21 A11 P 800 4X 10 D C 64 M L 231665-B21

A11 P 800 2S 10 D C 64 M L 226918-B21 A11 C 700 4X 10 D C 64 M L 231664-B21 A11 C 700 4X 10 D C 64 M H 226919-B21 A11 C 700 2S 10 D M 64 8M H 226921-B21 A11 C 700 2S 10 D M 64 8M H 231663-B21

(Continued)

(NAFTA)

Features

Processors, varying by computer model:

■

1.0-GHz or 850- or 800-MHz Intel Pentium III

❏

processors, with 256-KB integrated cache, varying by computer model

1.0-GHz or 850- or 700-MHz Intel Celeron processors,

❏

with 128-KB integrated cache, varying by computer model

ATI RAGE LT Pro, 4-MB SGRAM (synchronous graphics)

■

64-MB high-performance Synchronous DRAM (SDRAM),

■

expandable to 320 MB

Microsoft Windows 98 or Windows Me preinstalled

■

1–6 Maintenance and Service Guide

Product Description

Displays, varying by computer model:

■

14.1-inch, SXGA, CTFT (1024 × 768) display, with over

❏

16.8 million colors

12.1-inch, SVGA, CTFT (800 × 600) display, with over

❏

16.8 million colors

Full-size TouchPad keyboard

■

Mini PCI 56K V.90 modem or mini PCI V.90 modem plus

■

10/100 NIC combination card, varying by computer model

One Type II PC Card slot with support for both 32-bit

■

CardBus and 16-bit PC Cards

External AC adapter with power cord

■

9-cell Lithium ion (Li ion) or Nickel Metal Hydride (NiMH)

■

battery pack

20- or 10-GB high-capacity hard drive, varying by computer

■

model

Connectors for:

■

stereo speaker/headphone

❏

microphone

❏

universal serial bus

❏

RJ-45 network (internal network models only)

❏

RJ-11 modem

❏

keyboard/mouse

❏

AC power

❏

infrared port

❏

Stereo speakers

■

Maintenance and Service Guide 1–7

Product Description

1.2 Security

If the notebook you are servicing has a password and you know the password, follow these steps to disable or clear the password:

1. Access PhoenixBIOS Setup Utility (PSU) by turning on the computer and pressing on the screen.

when the Compaq logo displays

F10

2. Enter the current password and press

enter.

3. Move to Password On Boot. Use the + or - key to select disable

and press

enter.

4. Move to Set Supervisor Password. In the upper space, enter the current password and press new password and confirm new password, press

again to exit the screen.

enter

In the spaces to enter the

enter.

Press

5. Use the arrow keys to select Exit from the menu bar.

6. Make sure Exit Saving Changes is selected. Press

enter,

then

select Ye s to save the changes and exit.

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS.

1. Prepare the computer for disassembly. Refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information.

2. Remove the disk cell RTC battery (refer to Section 5.15, “Disk Cell Real Time Clock (RTC) Battery”).

3. Wait approximately five minutes.

1–8 Maintenance and Service Guide

4. Reassemble the computer.

5. Connect AC power to the computer. Do NOT reinsert the battery pack at this time.

6. Turn on the computer.

7. All passwords and all CMOS settings are clear.

1.3 Power Management

The computer operating system provides power management utilities that help maintain and conserve power when the computer is running on battery power.

To access power management options, select the power application icon in the operating system’s Control Panel.

Enabling Power Savings

The Enable Power Savings feature in Power Management controls all power management features. When set to disabled, the power menu is automatically disabled. The default setting is enabled.

Product Description

Timeout Settings

Timeout functions can be set up to power down computer components by selecting the Power Schemes tab from the power application in the operating system’s Control Panel. When a component such as the monitor, hard drive, system, or video is not in use, the component powers down to conserve power. The time out interval can be set from one minute up to several hours. The component will power up again when you access it or press any key.

Maintenance and Service Guide 1–9

Product Description

Setting Standby

Standby is initiated by pressing the automatically by the computer if it reaches the defined percentage of battery pack power remaining. When Standby is initiated, several subsystems will power off to conserve energy. The system will wake up from Standby when a key is pressed. Although the Standby mode maintains the information and opens the file upon wake-up, any unsaved information is lost if the computer is turned off before ending Standby.

Hibernation

Hibernation is an energy-saving feature and safeguard that saves information in RAM to a hibernation file on the hard drive, then shuts down the computer. Hibernation is initiated by the computer when the computer reaches the defined percentage of battery pack power remaining. To wake the computer from Hibernation, press the power button. When you resume work, the information returns to the screen where you left off.

The computer uses the operating system with a power management utility that helps you maintain and conserve power when the computer is running on battery power.

Standby

Fn+F4

hotkeys or

Standby is an energy-saving feature that conserves power and reduces startup time.

Standby reduces power to system components that are not being used. Standby can be initiated by you or by the system. When Standby is initiated, all work is saved in random access memory (RAM) and the screen is cleared. When work is resumed, the information returns to the screen.

Refer to Section 1.4 in this chapter to identify the Power, Standby, and Hibernation controls.

1–10 Maintenance and Service Guide

Product Description

1.4 Computer External Components

The external components on the display and left side of the computer are shown in Figure 1-2 and described in Table 1-2.

Figure 1–2: Display and Left Side Components

Table 1-2

Display and Left Side Components

Item Component Function

1 Display release latch Releases the display to open the computer. 2 Infrared port Links another IrDA-compliant device for

wireless communication. 3 Vent Allows airflow to cool internal components. 4 PC Card slot Supports 32-bit (CardBus) and 16-bit

PC Cards. 5 PC Card eject button Ejects a PC Card from the PC Card slot. 6 Diskette drive Accepts 3.5-inch diskettes.

Maintenance and Service Guide 1–11

Product Description

The computer right side and rear panel components are shown in Figure 1-3 and described in Table 1-3.

Figure 1–3: Right Side and Rear Panel Components

Table 1-3

Right Side and Rear Panel Components

Item Component Function

1 Optical drive Accepts CD- or DVD-ROM disks,

depending on the computer model. 2 Security cable slot Attaches an optional security cable to the

computer. 3 Stereo speaker/

headphone jack

4 Microphone jack Connects a single sound channel

1–12 Maintenance and Service Guide

Connects stereo speakers, headphones,

headset, or television audio.

microphone.

Table 1-3

Right Side and Rear Panel Components

Item Component Function

Product Description

(Continued)

5 Keyboard/mouse

connector

6 Power jack Connects any one of the following:

7 RJ-11 jack (internal

modem models only)

8RJ-45 jack

(network models only)

9 Universal Serial Bus

(USB) connector 10 Vent Allows airflow to cool internal components. 11 Serial connector Connects a serial device.

Connects an optional full-sized keyboard or a mouse. When this connector is used, both the external and computer keyboard and pointing device are active. An optional splitter/adapter allows both an external keyboard and mouse to be used at the same time.

AC Adapter

■

Optional Automobile Power

■

Adapter/Charger Optional Aircraft Power Adapter

■

Connects the modem cable to an internal modem.

A modem cable is included with

✎

internal modem models.

Connects the network cable.

A network cable is included with

✎

network models.

Connects USB devices.

12 External monitor

connector 13 Parallel connector Connects a parallel device.

Maintenance and Service Guide 1–13

Connects an external monitor or overhead projector.

Product Description

The computer keyboard components are shown in Figure 1-4 and described in Table 1-4.

Figure 1–4: Keyboard Components

1–14 Maintenance and Service Guide

Table 1-4

Keyboard Components

Item Component Function

Product Description

2 3

4 Display switch Turns off the computer display if the

5 Embedded numeric

6 Cursor control keys Move the cursor around the screen. 7Windows

8 Microsoft logo key Displays Windows Start menu.

key Used with hotkeys to perf orm preset hotkey

functions.

Caps lock

function keys

keypad

application keys

key Turns on the caps lock function.

through

F12

Perform preset functions.

computer is closed while on. Converts keys to numeric keypad.

Displays a menu when using a Microsoft application. The menu is the same that is displayed by pressing the right mouse button.

Maintenance and Service Guide 1–15

Product Description

The components on the top of the computer are shown in Figure 1-5 and described in Table 1-5.

Figure 1–5: Top Components

Table 1-5

Top Components

Item Component Function

1 Speakers (2) Produce stereo sound. 2 Hard drive light On: The primary hard drive is being

accessed.

1–16 Maintenance and Service Guide

Product Description

Table 1-5

Top Components

Item Component Function

3 Battery light Green steady: Battery charging is complete.

Red steady: Battery pack is charging. Red blinking: Battery pack is being queried,

computer cannot communicate with battery pack, or battery pack is bad.

4 Num lock light On:

numeric keypad is enabled.

(Continued)

Num lock

is on and the embedded

5 Caps lock light On: 6 Scroll lock light On: 7 Power button Turns the computer on or off or exits

8 Easy Access buttons (4) Four buttons that provide quick access to

9 Microphone Inputs single-channel sound to the

10 Right TouchPad button Functions like the right mouse button on an

11 TouchPad Moves the mouse cursor, selects, and

12 Left TouchPad button Functions like the left mouse button on an

Caps lock

Scroll lock

Standby.

the Internet.

computer; can be used whether the computer is open or closed.

external mouse.

activates.

external mouse.

is on.

Maintenance and Service Guide 1–17

Product Description

The external components on the bottom of the computer are shown in Figure 1-6 and described in Table 1-6.

Figure 1–6: Bottom Components

1–18 Maintenance and Service Guide

Product Description

Table 1-6

Bottom Components

Item Component Function

1 Mini PCI slot cover Contains the mini PCI modem or

network interface card.

2 Fan vent Provides airflow to cool internal

components.

3 Certificate of Authenticity label Contains the Product Key, which

may need to be entered before using some Windows operating systems.

4 Memory expansion

compartment 5 Front label area Contains agency information. 6 Battery compartment Accepts a 9-cell Lithium ion (Li ion)

7 Battery release latch Releases the battery pack from

Covers the memory expansion compartment.

or Nickel Metal Hydride (Ni MH) battery pack.

the battery bay.

8 Serial number Identifies the computer.

Maintenance and Service Guide 1–19

Product Description

1.4 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog” and Chapter 5, “Removal and Replacement Procedures.”

The system board provides the following device connections:

Memory expansion board

■

Hard drive

■

Display

■

Keyboard/TouchPad

■

Audio

■

Intel Pentium III or Intel Celeron Processors

■

Fan

■

PC Card

■

Modem or modem/NIC

■

Microphone

■

The computer uses an electrical fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the right side of the computer.

CAUTION: To properly ventilate the computer, allow at least a 3-inch

(7.6 cm) clearance on the left and right sides of the computer.

1–20 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by Compaq

should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

Utilities that are preinstalled on the computer include:

PhoenixBIOS Setup Utility—Allows you to modify or

■

restore factory default settings and configure the system BIOS to diagnose and solve minor problems.

Power Management—Allows you to reduce your computer

■

power consumption. Power Management information is contained in Chapter 1.

Security—Allows you to set or remove your power-on

■

password. Security information is contained in Chapter 1.

Maintenance and Service Guide 2–1

Troubleshooting

Using the PhoenixBIOS Setup Utility

The PhoenixBIOS Setup Utility (PSU) is built into the system. You can configure the system BIOS and modify or restore factory default settings, such as date and time, types of disk drives, power management, and password settings. To run PSU, press during system startup. When the main screen displays, use the keyboard and arrow keys to move around the menus and make selections.

F10

2–2 Maintenance and Service Guide

Troubleshooting Flowcharts for Portable Computers

Table 2-1

Troubleshooting Flowcharts Overview

Section Description

2.1 Initial troubleshooting

2.2 No power, part 1

2.3 No power, part 2

2.4 No power, part 3

2.5 No power, part 4

2.6 No video, part 1

2.7 No video, part 2

2.8 Non-functioning docking station

2.9 No operating system (OS) loading

Troubleshooting

2.10 No OS loading from hard drive, part 1

2.11 No OS loading from hard drive, part 2

2.12 No OS loading from hard drive, part 3

2.13 No OS loading from diskette drive

2.14 No OS loading from CD-/DVD-ROM drive

2.15 No audio, part 1

2.16 No audio, part 2

2.17 Non-functioning device

2.18 Non-functioning keyboard

2.19 Non-functioning pointing device

2.20 No network or modem connection

Maintenance and Service Guide 2–3

Troubleshooting

2.1 Initial Troubleshooting

Begin

Troubleshooting.

Is there power?

Beeps,

LEDs, or error

Messages?

Is there video?

(no boot)

Is the OS

loading?

Is there sound?

Go to

Section 2.2,

No Power.

Check

LED board,

speaker

connections.

Go to

Section 2.6,

No Video.

Go to

Section 2.9,

No OS Loading.

Go to

Section 2.15,

No Audio.

Connecting

or modem?

All drives working?

Keyboard/

pointing

device

working?

to network

End

Non-Functioning

Non Functioning

or Section 2.19,

Non-Functioning

Pointing Device.

Go to

Section 2.17,

Device.

Go to

Section 2.18,

Keyboard,

Go to

Section 2.20,

Network

or Modem

Connection.

2–4 Maintenance and Service Guide

2.2 No Power, Part 1

No Power

(Power LED

is off).

Remove from

docking station

if applicable.

Troubleshooting

Power up

on battery

power?

*Reset power.

Power up

on AC

power?

*Reset power.

Power up

in docking

station?

Done

1. Reseat power cables in docking station and at the AC outlet.

2. Ensure AC power source is active.

3. Ensure power strip is working.

Done

Power up

in docking

station?

Power up

on battery

power?

Go to

Section 2.3,

No Power,

Part 2.

Power up

on AC

power?

Go to

Section 2.4,

No Power,

Part 3.

*Note:

1. On some models, there is a separate reset button.

2. On some models, the computer may be reset using the Standby switch and either the lid switch or the main power switch.

Go to

Section 2.8, Non-Functioning Docking Station.

Maintenance and Service Guide 2–5

+ 123 hidden pages