HP CN463A, CV037A User manual

OFFICEJET PRO X451 AND X551

SERIES PRINTERS

User Guide

HP OFFICEJET PRO X451 HP OFFICEJET PRO X551

HP Officejet Pro X451 and X551 Series

User Guide

Trademark Credits

, Acrobat®, and PostScript® are

Adobe trademarks of Adobe Systems Incorporated.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 4, 4/2014

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

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Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX

is a registered trademark of The

Open Group.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging

the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal

injury, catastrophic loss of data, or extensive damage to the product.

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iv Conventions used in this guide ENWW

Table of contents

1 Product basics .................................................................................................................. 1

Product overview ..................................................................................................................... 2

HP Officejet Pro X451 Series models ........................................................................... 2

HP Officejet Pro X551 Series models ........................................................................... 3

Environmental features .............................................................................................................. 4

Accessibility features ................................................................................................................ 4

Product views .......................................................................................................................... 5

Front view (X451 Series) ............................................................................................ 5

Front view (X551 Series) ............................................................................................ 6

Back view ................................................................................................................ 7

Interface ports ........................................................................................................... 8

Serial number and model number location ................................................................... 9

Control panel layout (X451 Series) ............................................................................ 10

Control panel layout (X551 Series) ............................................................................ 12

2 Control panel menus ....................................................................................................... 17

Status menu ........................................................................................................................... 18

Apps .................................................................................................................................... 18

Plug and Print (Officejet Pro X551 models only) ......................................................................... 18

Setup Menu ........................................................................................................................... 19

Network menu ........................................................................................................ 20

HP Web Services menu (Officejet Pro X451 models only) ............................................ 22

Device Setup menu .................................................................................................. 23

Tools menu ............................................................................................................. 27

Print Reports menu ................................................................................................... 28

3 Connect the product ........................................................................................................ 29

Connect the product using a USB cable .................................................................................... 30

CD installation ........................................................................................................ 30

Connect the product to a network ............................................................................................ 31

Supported network protocols .................................................................................... 31

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Install the product on a wired network ....................................................................... 31

Configure IP network settings .................................................................................... 32

HP ePrint ................................................................................................................ 35

Connect the product to a wireless network (wireless models only) ................................................. 36

Connect the product to a wireless network using the Wireless Setup Wizard (Officejet

Pro X551) .............................................................................................................. 36

Connect the product to a wireless network using WPS ................................................. 36

Connect the product to a wireless network using a USB cable (Officejet Pro X451 only) . . 37

Install the software for a wireless product currently on the network ................................ 37

Manually connect the product to a wireless network .................................................... 38

4 Use the product with Windows ....................................................................................... 39

Supported operating systems and printer drivers for Windows ..................................................... 40

Select the correct printer driver for Windows ............................................................................. 40

HP Universal Print Driver (UPD) ................................................................................. 42

Change print job settings for Windows ..................................................................................... 43

Priority for print settings ........................................................................................... 43

Change the settings for all print jobs until the software program is closed ....................... 43

Change the default settings for all print jobs ............................................................... 43

Change the product configuration settings .................................................................. 44

Remove the printer driver from Windows .................................................................................. 45

Supported utilities for Windows ............................................................................................... 46

5 Use the product with Mac ............................................................................................... 47

Supported operating systems and printer drivers for Mac ............................................................ 48

Software for Mac computers .................................................................................................... 49

HP Utility for Mac .................................................................................................... 49

Priority for print settings for Mac .............................................................................................. 50

Change printer-driver settings for Mac ...................................................................................... 51

Change the settings for all print jobs until the software program is closed ....................... 51

Change the default settings for all print jobs ............................................................... 51

Change the product configuration settings .................................................................. 51

Remove the printer driver from Mac operating systems ................................................................ 52

Supported utilities for Mac ...................................................................................................... 53

HP Embedded Web Server ....................................................................................... 53

Solve problems with Mac ........................................................................................................ 54

6 Paper and print media ................................................................................................... 55

Understand paper use ............................................................................................................ 56

Change the printer driver to match the paper type and size in Windows ...................................... 58

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Supported paper sizes ............................................................................................................ 59

Supported paper types and tray capacity .................................................................................. 62

Load paper trays .................................................................................................................... 64

Load Tray 1 (multi-purpose tray on left side of the product) ........................................... 64

Load Tray 2 or optional Tray 3 ................................................................................. 65

Configure trays ...................................................................................................................... 67

7 Ink cartridges ................................................................................................................. 69

Ink cartridge information ......................................................................................................... 69

Supplies views ....................................................................................................................... 71

Ink cartridge view ................................................................................................... 71

Manage ink cartridges ........................................................................................................... 72

Change settings for ink cartridges ............................................................................. 72

Store and recycle supplies ........................................................................................ 73

HP anticounterfeit website ........................................................................................ 73

Replacement instructions ......................................................................................................... 74

Replace the ink cartridges ........................................................................................ 74

Solve issues with supplies ........................................................................................................ 77

Check the ink cartridges ........................................................................................... 77

Interpret control panel messages for supplies .............................................................. 79

8 Print ............................................................................................................................... 83

Print tasks (Windows) ............................................................................................................. 84

Open the printer driver with Windows ....................................................................... 84

Get help for any printing option with Windows .......................................................... 84

Change the number of print copies with Windows ...................................................... 85

Save custom print settings for reuse with Windows ...................................................... 85

Improve print quality with Windows .......................................................................... 88

Print on both sides (duplex) with Windows ................................................................. 90

Print multiple pages per sheet with Windows .............................................................. 91

Select page orientation with Windows ....................................................................... 93

Set Advanced color options with Windows ................................................................ 94

Print tasks (Mac) .................................................................................................................... 95

Create and use printing presets with Mac .................................................................. 95

Print a cover page with Mac ..................................................................................... 95

Print multiple pages on one sheet of paper with Mac ................................................... 96

Print on both sides of the page (duplex printing) with Mac ........................................... 96

Set the color options with Mac .................................................................................. 96

Additional print tasks (Windows) ............................................................................................. 98

Cancel a print job ................................................................................................... 98

Print colored text as black (grayscale) with Windows .................................................. 98

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Print on special paper or labels with Windows ........................................................... 99

Print the first or last page on different paper with Windows ........................................ 100

Scale a document to fit page size with Windows ...................................................... 103

Add a watermark to a document with Windows ....................................................... 104

Create a booklet with Windows .............................................................................. 105

Additional print tasks (Mac OS X) .......................................................................................... 107

Cancel a print job with Mac ................................................................................... 107

Change the paper size and type with Mac ............................................................... 107

Resize documents or print on a custom paper size with Mac ...................................... 107

Use watermarks with Mac ...................................................................................... 107

Use HP ePrint ....................................................................................................................... 109

Use the HP ePrint Mobile Driver ............................................................................................. 110

AirPrint ............................................................................................................................... 111

Connect the printer with HP Wireless Direct ............................................................................. 112

Connect and print from a WiFi capable mobile device .............................................. 112

Connect and print from a WiFi capable computer over a wireless router and Wireless

Direct .................................................................................................................. 113

Connect and print from a WiFi capable computer over Wireless Direct only ................. 113

Change from printing over USB to a Wireless Direct connection ................................. 114

Plug and Print USB Drive printing ........................................................................................... 115

For Officejet Pro X551 Series printers ...................................................................... 115

9 Color ............................................................................................................................ 117

Adjust color ......................................................................................................................... 118

Change the color theme for a print job .................................................................... 118

Change the color options ....................................................................................... 119

Use the HP EasyColor option ................................................................................................. 121

Match colors to your computer screen ..................................................................................... 122

Print fade- and water-resistant prints ....................................................................................... 123

10 Manage and maintain ................................................................................................ 125

Print information pages ......................................................................................................... 126

Use the HP Embedded Web Server ........................................................................................ 127

About cookies ....................................................................................................... 127

Open the HP Embedded Web Server ...................................................................... 128

Features ............................................................................................................... 128

Use HP Web Jetadmin software ............................................................................................. 130

Product security features ........................................................................................................ 130

Security statements ................................................................................................ 130

Assign an administrator password in the HP Embedded Web Server ........................... 130

Control Panel Lock ................................................................................................ 130

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Disable unused protocols and services ..................................................................... 131

Administrator Settings ............................................................................................ 132

Color Access Control ............................................................................................. 132

Protected Protocols – HTTPS .................................................................................... 132

Firewall ................................................................................................................ 132

Scan-to and Fax-to Folder Authentication .................................................................. 132

Syslog ................................................................................................................. 132

Certificates ........................................................................................................... 133

Signed Firmware ................................................................................................... 133

Wireless Authentication ......................................................................................... 133

Economy settings ................................................................................................................. 134

Print with General Office mode ............................................................................... 134

Power handling .................................................................................................... 134

Clean the product ................................................................................................................ 136

Clean the control panel .......................................................................................... 136

Product updates ................................................................................................................... 137

11 Solve problems ........................................................................................................... 139

Customer support ................................................................................................................. 140

Problem-solving checklist ....................................................................................................... 141

Step 1: Check that the product power is on .............................................................. 141

Step 2: Check the control panel for error messages ................................................... 141

Step 3: Test print functionality ................................................................................. 141

Step 4: Try sending a print job from a computer ....................................................... 141

Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series) ................ 142

Factors that affect product performance ................................................................... 142

Restore the factory-set defaults ............................................................................................... 142

Paper feeds incorrectly or becomes jammed ............................................................................ 143

The product does not pick up paper ........................................................................ 143

The product picks up multiple sheets of paper ........................................................... 143

Prevent paper jams ................................................................................................ 143

Clear jams .......................................................................................................................... 145

Jam locations ........................................................................................................ 145

Clear jams in Tray 1(Multi-purpose tray) ................................................................... 145

Clear jams in Tray 2 .............................................................................................. 149

Clear jams in optional Tray 3 ................................................................................. 150

Clear jams in the left door ...................................................................................... 151

Clear jams in the output bin .................................................................................... 153

Clear jams in the duplexer ..................................................................................... 154

Improve print quality ............................................................................................................. 157

Use the correct paper type setting in the printer driver ............................................... 157

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Adjust color .......................................................................................................... 158

Use paper that meets HP specifications .................................................................... 161

Check the ink cartridges ......................................................................................... 161

Clean ink smears .................................................................................................. 164

Clean the printhead ............................................................................................... 164

Use the printer driver that best meets your printing needs ........................................... 164

The product does not print or it prints slowly ............................................................................ 166

The product does not print ...................................................................................... 166

The product prints slowly ........................................................................................ 167

Solve Plug and Print USB Drive printing problems (X551 Series) ................................................. 168

The USB Print menu does not open when you insert the USB accessory ........................ 168

The file does not print from the USB storage device ................................................... 168

The file that you want to print is not listed in the USB Print menu .................................. 169

Solve product connectivity problems ....................................................................................... 169

Solve USB direct-connect problems .......................................................................... 169

Solve network problems ......................................................................................... 169

Solve wireless network problems ............................................................................................ 172

Wireless connectivity checklist ................................................................................ 172

The control panel displays the message: The wireless feature on this product has been

turned off ............................................................................................................. 173

The product does not print after the wireless configuration completes ........................... 173

The product does not print, and the computer has a third-party firewall installed ........... 174

The wireless connection does not work after moving the wireless router or product ........ 174

Cannot connect more computers to the wireless product ............................................. 174

The wireless product loses communication when connected to a VPN .......................... 175

The network does not appear in the wireless networks list .......................................... 175

The wireless network is not functioning ..................................................................... 176

Solve product software problems with Windows ...................................................................... 177

Solve product software problems with Mac ............................................................................. 179

The printer driver is not listed in the Print & Fax list .................................................... 179

The product name does not appear in the product list in the Print & Fax list .................. 179

The printer driver does not automatically set up the selected product in the Print & Fax

list ....................................................................................................................... 179

A print job was not sent to the product that you wanted ............................................. 180

When connected with a USB cable, the product does not appear in the Print & Fax list

after the driver is selected. ...................................................................................... 180

You are using a generic printer driver when using a USB connection ........................... 180

Appendix A Supplies and accessories .............................................................................. 181

Order parts, accessories, and supplies ................................................................................... 182

Part numbers ....................................................................................................................... 182

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Appendix B Service and support ...................................................................................... 183

Hewlett-Packard limited warranty statement ............................................................................. 184

End User License Agreement .................................................................................................. 186

OpenSSL ............................................................................................................................. 189

Customer support ................................................................................................................. 190

Appendix C Product specifications ................................................................................... 191

Physical specifications .......................................................................................................... 192

Power consumption, electrical specifications, and acoustic emissions .......................................... 192

Acoustic emissions ............................................................................................................... 192

Environmental specifications .................................................................................................. 193

Appendix D Environmental product stewardship program ............................................... 195

Protecting the environment .................................................................................................... 196

Ozone production ................................................................................................................ 197

Power consumption .............................................................................................................. 198

Paper use ............................................................................................................................ 199

Plastics ............................................................................................................................... 200

HP Officejet print supplies ..................................................................................................... 201

Return and recycling instructions ............................................................................................ 202

United States and Puerto Rico ................................................................................. 202

Non-U.S. returns ................................................................................................... 203

Battery disposal .................................................................................................... 203

Printer recycling .................................................................................................... 203

Paper ................................................................................................................................. 204

Material restrictions .............................................................................................................. 205

Disposal of waste equipment by users ..................................................................................... 206

Electronic Hardware Recycling .............................................................................................. 207

Chemical substances ............................................................................................................ 208

Material Safety Data Sheet (MSDS) ........................................................................................ 209

For more information ............................................................................................................ 210

Substances Table (China) ...................................................................................................... 211

Restriction on Hazardous Substances statement (Turkey) ............................................................ 212

Restriction on Hazardous Substances statement (Ukraine) .......................................................... 213

Restriction on Hazardous Substances statement (Vietnam) ......................................................... 214

Appendix E Regulatory information ................................................................................. 215

Regulatory Notices ............................................................................................................... 216

Regulatory model identification number ................................................................... 216

FCC Statement ...................................................................................................... 216

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VCCI statement (Japan) ......................................................................................................... 217

Power cord instructions ......................................................................................................... 218

Power cord statement (Japan) ................................................................................................ 219

EMC statement (Korea) ......................................................................................................... 220

GS statement (Germany) ....................................................................................................... 221

European Union Regulatory Notice ........................................................................................ 222

Additional statements for wireless products .............................................................................. 224

FCC compliance statement—United States ................................................................ 224

Notice to users in the US and Canada ..................................................................... 224

Australia statement ................................................................................................ 224

Brazil ANATEL statement ........................................................................................ 224

Canadian statements ............................................................................................. 224

Japan statement .................................................................................................... 225

Korean statement .................................................................................................. 225

Taiwan statement .................................................................................................. 225

Mexico statement .................................................................................................. 225

Anonymous usage information storage ................................................................................... 226

Appendix F How do I? ..................................................................................................... 227

Index ............................................................................................................................... 229

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1 Product basics

Product overview

●

Environmental features

●

Accessibility features

●

Product views

●

ENWW 1

Product overview

HP Officejet Pro X451 Series models

Officejet Pro X451dn models

CN459A

Paper handling:

Tray 1 (50-sheet capacity for 75 GSM or

●

20 lb. Bond paper)

Tray 2 (500-sheet capacity for 75 GSM or

●

20 lb. Bond paper)

Optional Tray 3 (500- sheet capacity for

●

75 GSM or 20 lb. Bond paper)

Standard output bin (250- sheet capacity

●

for 75 GSM or 20 lb. Bond paper)

Automatic duplex printing

●

Supported operating systems:

Windows XP, 32-bit (Service Pack 2 or

●

Higher)

Windows Vista, 32-bit and 64-bit

●

Windows 7, 32-bit and 64-bit

●

Windows 8, 32–bit and 64–bit

●

Mac OS X v10.6 and later

●

Connectivity:

Hi-Speed USB 2.0

●

10/100 Ethernet LAN connection

●

Print:

Simplex prints up to 30 pages per minute (ppm)

●

for both color and black on Letter-size paper with Professional quality

Duplex prints up to 15 pages per minute (ppm)

●

for both color and black on Letter-size paper with Professional quality

Officejet Pro X451dw models

CN463A

NOTE: For additional information on

Operating System support, see Supported operating systems and printer drivers for Windows.

Has the same features as the Officejet Pro X451dn Series, but includes the following:

802.11 B/G/N Single Band wireless adapter

●

HP Wireless Direct printing

●

2 Chapter 1 Product basics ENWW

HP Officejet Pro X551 Series models

Officejet Pro X551dw models

CN596A

Paper handling:

Tray 1 (50-sheet capacity for 75 GSM or

●

20 lb. Bond paper)

Tray 2 (500-sheet capacity for 75 GSM or

●

20 lb. Bond paper)

Optional Tray 3 (500- sheet capacity for

●

75 GSM or 20 lb. Bond paper)

Standard output bin (250- sheet capacity

●

for 75 GSM or 20 lb. Bond paper)

Automatic duplex printing

●

Supported operating systems:

Windows XP, 32-bit (Service Pack 2 or

●

Higher)

Windows Vista, 32-bit and 64-bit

●

Windows 7, 32-bit and 64-bit

●

Windows 8, 32–bit and 64–bit

●

Mac OS X v10.6 and later

●

Connectivity:

802.11 B/G/N Single Band wireless adapter

●

Hi-Speed USB 2.0

●

HP ePrint

●

HP Wireless Direct printing

●

Print:

Simplex prints up to 40 pages per minute (ppm)

●

for both color and black on Letter-size paper with Professional quality

Duplex prints up to 20 pages per minute (ppm)

●

for both color and black on Letter-size paper with Professional quality

Plug and Print USB Drive printing (no computer

●

required)

NOTE: For additional information on

Operating System support, see Supported operating systems and printer drivers for Windows.

IMPORTANT: This printer is designed to be used on a level surface. Operating the printer when not

level could result in inaccurate printer messaging about the amount of ink remaining in cartridges.

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Product overview

Environmental features

Duplex printing Automatic duplex printing is available with the Officejet Pro X451 and Officejet Pro X551.

Duplex printing saves the environment and saves you money.

Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper.

Access this feature through the printer driver.

Recycling Reduce waste by using recycled paper.

Recycle ink cartridges by using the HP Planet Partners return process.

Energy savings Sleep modes and timer options enable this product to quickly go into reduced power states

when not printing, thus saving energy.

NOTE: Additional energy savings may be realized by turning off the printer if it will not be used for

more than four hours.

Accessibility features

The product includes several features that aid users with limited vision, hearing, dexterity or strength.

Online user guide that is compatible with text screen-readers.

●

Ink cartridges can be installed and removed using one hand.

●

All doors and covers can be opened using one hand.

●

4 Chapter 1 Product basics ENWW

Product views

Front view (X451 Series)

1 Control panel

2 Output eject flap

3 Output bin

4 Output bin extension

5 Tray 2 (Main paper tray)

6 On/Off button

7 Ink cartridge door

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Product views

Front view (X551 Series)

1 Control panel

2 Output bin door

3 Output bin

4 Output bin extension

5 Tray 2 (Main paper tray)

6 On/Off button

7 Ink cartridge door

8 USB 2.0 Host port that accepts USB storage devices for Plug and Print USB Drive printing

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Back view

1 Left door (access for clearing jams)

2 Tray 1 (Multi-purpose tray)

3 Power connection

4 Hi-Speed USB 2.0 ports

5 Ethernet port

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Product views

Interface ports

1Ethernet port

2 USB Device port accepts a USB cable from a PC (alternative to Network and Wireless connections)

3 USB Host port accepts USB storage devices for Plug and Print (Officejet Pro X551 only)

8 Chapter 1 Product basics ENWW

Serial number and model number location

Open the ink cartridge door to view the serial number and product model number label.

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Product views

Control panel layout (X451 Series)

1 Display screen area

Help button: provides access to the product help system.

Wireless button: provides a number of menu items to view and adjust network settings on wireless models.

HP ePrint button: provides quick access to HP Web Services features, including HP ePrint.

HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.

Cancel button: cancels the current job or exits the current screen.

NOTE: This button illuminates only when the current screen can use this feature.

Back button: returns to the previous screen.

NOTE: This button illuminates only when the current screen can use this feature.

Home button: provides quick access to the Home screen. This button only illuminates only when the current screen can use this feature.

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Buttons on the Home screen (X451 Series)

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The

layout might also be reversed for some languages.

2 Job Status button: allows you to view the status of any current print jobs.

3 Ink Information button: provides information on the ink levels.

Setup

button: provides a number of menu items to view and adjust product settings.

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Product views

Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help

button to the right of the control panel (Officejet Pro X451) or the upper-right corner of

the control panel (Officejet Pro X551).

For screens that contain settings for individual tasks, the Help opens to a topic that explains the options for that task.

Control panel layout (X551 Series)

1 Display and touch screen area

Help button: provides access to the product help system.

NOTE: This button illuminates only when help is available for the current screen or feature.

Right arrow button: moves the cursor to the right or moves the display image to the next screen.

NOTE: This button illuminates only when the current screen can use this feature.

Cancel button: cancels the current job or exits the current screen.

NOTE: This button illuminates only when the current screen can use this feature.

Back button: returns to the previous screen.

NOTE: This button illuminates only when the current screen can use this feature.

Jan 00 00 00:00a

12 Chapter 1 Product basics ENWW

6 Left arrow button: moves the cursor to the left.

NOTE: This button illuminates only when the current screen can use this feature.

Home button: provides quick access to the Home screen. This button only illuminates only when the current screen can use this feature.

Wireless light: indicates the wireless network is enabled. The light blinks while the product is establishing a connection to the wireless network. When connected, the light stops blinking and stays lit.

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Product views

Buttons on the Home screen (X551 Series)

The Home screen provides access to the product features, and it indicates the product status.

NOTE: Depending on the product configuration, the features on the Home screen can vary. The

layout might also be reversed for some languages.

Jan 00 00 00:00a

3Eco Settings

6 Plug and Print button: provides access to the Plug and Print USB Drive printing feature (no computer is required).

Web Services

HP ePrint is a tool that prints documents by using any e-mail enabled device to send them to the product’s e-mail address.

Network can print the Network Summary page, set up a wireless network connection, and access advanced network settings.

NOTE: The wireless network feature is only available on select models.

NOTE: When you are connected to a wireless network, this icon changes to a set of signal strength bars.

Supplies print the Supplies Status page.

Setup

button: provides quick access to HP Web Services features, including HP ePrint.

button: provides access to network settings and information. From the network settings screen, you

button: provides a list of options to help reduce energy and paper consumption.

button: provides information about supplies status. From the supplies summary screen, you can

button: provides a list of available fax reports and settings.

14 Chapter 1 Product basics ENWW

7 Status display. When the product is idle, this area of the control panel displays the time and date and allows for

access to the time and date settings by touching this area. When the product is processing a job, job status information replaces the time and date display.

8 Apps button: provides access to the Apps menu to print directly from select Web applications

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Product views

Control panel help system

The product has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help

For screens that contain settings for individual tasks, the Help opens to a topic that explains the options for that task.

button in the upper-right corner of the screen.

If the product alerts you of an error or warning, touch the Help describes the problem. The message also contains instructions to help solve the problem.

button to open a message that

16 Chapter 1 Product basics ENWW

+ 220 hidden pages