HP CM3530 mfp User Manual

HP Color LaserJet CM3530 MFP Series

Analog Fax Accessory 500 Send Fax Driver Guide

Trademark Credits

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

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Edition 1, 10/2008

Part number: CC487-90933

Microsoft®, Windows®, and Windows® XP are U.S. registered trademarks of Microsoft Corporation.

Windows Vista® is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

All products mentioned herein may be trademarks of their respective companies.

Local country/region laws may prohibit the use of this product outside of the countries/ regions specified. It is strictly forbidden by law in most countries/regions to connect nonapproved telecommunications equipment (fax machines) to public telephone networks.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Table of contents

1 Set up

Introduction ........................................................................................................................................... 2

Conventions used in this guide ............................................................................................................ 3

System requirements ........................................................................................................................... 4

Operating systems ............................................................................................................... 4

Displays ............................................................................................................................... 4

Hardware ............................................................................................................................. 4

Network ................................................................................................................................ 4

Install the MFP Send Fax driver ........................................................................................................... 5

Determine if the MFP supports the MFP Send Fax driver ................................................... 5

Upgrade the MFP firmware and download the driver .......................................................... 5

Verify that the MFP e-mail feature is configured (optional) .................................................. 6

Configure the billing-code feature (optional) ........................................................................ 6

Install the driver ................................................................................................................... 7

Install the driver in Windows XP .......................................................................... 7

Install the driver in Windows Vista .................................................................... 20

Uninstall the HP MFP Send Fax driver ............................................................................................... 29

2 Send faxes

Send a fax to a single recipient .......................................................................................................... 32

Send a fax to multiple recipients ........................................................................................................ 35

Send a fax by using the phone book .................................................................................................. 38

Cancel a fax job .................................................................................................................................. 42

Insert special characters in the fax number ........................................................................................ 43

Edit the phone book ........................................................................................................................... 44

Add names to the phone book ........................................................................................... 44

Add groups to the phone book ........................................................................................... 46

Remove names from the phone book ................................................................................ 47

Edit names in the phone book ........................................................................................... 50

Export phone book entries to a comma-separated values (CSV) formatted file ................................ 52

Import phone book entries from a CSV formatted file ........................................................................ 53

Voice Calls and Retries ...................................................................................................................... 54

Fax Call Report .................................................................................................................. 54

Fax Activity Log ................................................................................................................. 54

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3 Configuration

Set the sender information ................................................................................................................. 56

Set the fax quality ............................................................................................................................... 58

Set the notification settings ................................................................................................................ 59

Set the cover page information .......................................................................................................... 61

Set the preview preference ................................................................................................................ 63

Set the fax driver printer preferences ................................................................................................. 64

Set the billing-code configuration ....................................................................................................... 66

4 Solve problems

Functional errors ................................................................................................................................ 68

Warning messages ............................................................................................................................. 74

Error messages .................................................................................................................................. 75

T.30 Report ........................................................................................................................ 54

The test page does not print .............................................................................................. 68

The e-mail notification is disabled ...................................................................................... 68

An e-mail confirmation is not received ............................................................................... 69

PC FAX SEND or PC Fax Send does not appear on the MFP control panel .................... 69

The bitmap does not appear or print on the cover page .................................................... 70

The preview does not appear ............................................................................................ 70

A billing code is required after disabling the feature .......................................................... 70

The billing code text box does not appear ......................................................................... 71

The default fields do not refresh ........................................................................................ 72

Changed settings do not take effect .................................................................................. 72

Changed settings do not take effect in a Point-and-Print installation ................................ 73

PC fax feature may be disabled at the MFP warning ........................................................ 74

Index ................................................................................................................................................................... 79

iv ENWW

1Set up

Introduction

●

Conventions used in this guide

●

System requirements

●

Install the MFP Send Fax driver

●

Uninstall the HP MFP Send Fax driver

●

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Introduction

You can use the HP LaserJet MFP Send Fax driver to send faxes from your computer to one or more HP multifunction peripherals (MFP). After it is installed, the driver can be accessed by printing to the MFP Send Fax driver.

This guide describes the fax functions that are included with the MFP Send Fax driver.

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Conventions used in this guide

Throughout this guide, several tips, notes, cautions, and warnings alert you about important information.

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the

product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury,

catastrophic loss of data, or extensive damage to the product.

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System requirements

Operating systems

The MFP Send Fax driver is supported on the following operating systems:

Windows® 2000

●

Windows® XP

●

Windows® XP Professional x64

●

Windows® Server 2003

●

Windows® Server 2003 x64

●

Windows® Vista

●

Windows® Server 2008

●

Windows® Server 2008 x64

●

Displays

The MFP Send Fax module supports display types that have a super video graphics adapter (SVGA) resolution of 800 x 600 pixels or greater.

Hardware

The HP LaserJet Analog Fax Accessory 500 must be installed in the MFP before installing the MFP Send Fax driver. See the HP LaserJet Analog Fax Accessory 500 Fax Guide for more information about installing this hardware.

Network

The MFP Send Fax driver must be used on a network printer. It is not intended to be used on a local printer, USB, and serial or parallel connections.

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Install the MFP Send Fax driver

Determine if the MFP supports the MFP Send Fax driver

The most current versions of the MFP firmware contain support for the MFP Send Fax driver.

1. On the MFP control panel, touch Administration.

2. Scroll to and touch Initial Setup.

3. Scroll to and touch Fax Setup.

4. Scroll to and touch PC Fax Send.

NOTE: If PC Fax Send does not appear on your MFP menu, upgrade the MFP firmware.

5. Touch Enabled.

6. Touch Save.

Upgrade the MFP firmware and download the driver

1. View the configuration information on the MFP control panel to determine the current firmware

version.

a. On the MFP control panel, touch Administration.

b. Scroll to and touch Information.

c. Scroll to and touch Configuration/Status Pages.

d. Scroll to and touch Configuration Page. The configuration page prints.

e. The firmware datecode is listed in the section called Device Information.

NOTE: The firmware datecode is in the following format: YYYYMMDD XX.XXX.X. The first string

of numbers is the date, where YYYY represents the year, MM represents the month, and DD represents the date. For example, a firmware datecode that begins with 20040225 represents February 25, 2004. The second string of numbers represents the revision number of the firmware.

2. Download the most current firmware.

a. Go to

b. In the Select operating system pane, click Cross operating system (BIOS, Firmware,

c. If the date that is listed in the firmware table is more recent than the datecode that is printed

d. In the File Download dialog box that opens, click Save.

www.hp.com/go/cljcm3530mfp_firmware.

Diagnostics, etc.).

on the MFP configuration page, click Download next to the appropriate file.

NOTE: Different firmware files are available for the various operating systems.

e. In the File Name text box in the Save As window that opens, type the location on your

computer where you want to save the firmware update file.

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f. Click Save.

g. After the file has been downloaded, close the File Download dialog box, if necessary.

3. If the CD that came with the MFP or fax accessory is not available, download the MFP Send Fax

driver.

a. Click Back to return to the Select operating system pane.

NOTE: If you do not return to the Select operating system pane when you click Back, see

step 2 for instructions about navigating to it.

b. In the Select operating system pane, click the appropriate operating system.

NOTE: The MFP Send Fax driver is supported in Windows 2000, Windows XP, Windows

XP Professional x64, Windows Server 2003, Windows Server 2003 x64, Windows Vista, Windows Server 2008, and Windows Server 2008 x64.

c. In the Driver table that appears, click Download next to the HP MFP Send Fax driver.

d. In the File Download dialog box that opens, click Save.

e. In the File Name text box on the Save As window that opens, type the location on your

computer where you want to save the MFP Send Fax driver file.

f. Click Save.

g. After the file has been downloaded, close the File Download dialog box, if necessary.

4. Install the downloaded firmware file. See the MFP user guide for instructions about installing the

remote firmware update (RFU).

Verify that the MFP e-mail feature is configured (optional)

Configure e-mail function on the MFP in order to receive an e-mail notification when a fax has been sent by using the MFP Send Fax driver.

NOTE: The e-mail notification feature is optional.

See the appropriate MFP user guide for instructions about configuring the e-mail function.

Configure the billing-code feature (optional)

HP MFP Send Fax supports the use of billing codes when sending faxes.

NOTE: The billing-code feature is optional.

1. On the MFP control panel, touch Administration.

2. Scroll to and touch Initial Setup.

3. Scroll to and touch Fax Setup.

4. Scroll to and touch Fax Send Settings.

5. Scroll to and touch Billing Codes.

6. Touch Custom to open the billing-code screen.

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7. Use the up and down arrows to select the minimum number of digits in the billing code.

8. Touch OK to enable the billing-code feature or touch Off to disable the billing-code feature.

NOTE: If the billing-code feature is enabled on the MFP, a billing-code entry is required for walk-

up fax jobs sent from the MFP.

Install the driver

Install the MFP Send Fax driver by using the Add a Printer wizard in Windows:

NOTE: If you are using the software CD supplied with the MFP, you can install the Send Fax driver

by clicking the Install button or the Advanced Install Options button in the CD Browser.

Install the driver in Windows XP

1. In Windows Explorer, double-click the downloaded MFP Send Fax driver executable file to extract

the driver files.

2. Click Start, click Settings, and then click Printers and Faxes.

3. In the Printer Tasks pane in the Printers and Faxes window, click Add a printer.

4. In the Add Printer Wizard welcome dialog box, click Next.

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5. Under Local or Network Printer, select Local printer attached to this computer. Click Next.

NOTE: Select Local printer attached to this computer to install the MFP Send Fax driver on

a network printer. The printer name is HP MFP Send Fax when the driver is installed on a local printer.

If you select A network printer, or a printer attached to another computer, then the IP address of the computer is required. Some features, such as fax preview, are not available if the driver is installed by using the network printer installation (Point-and-Print).

The MFP Send Fax driver cannot be installed on a printer that is connected to the computer through a serial or parallel port. It must be on a network.

6. If your computer is already connected to the MFP, under Select a Printer Port, select Use the

following port.

NOTE: If your computer is not connected to the MFP, go to step 8.

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7. In the Use the following port drop-down menu, select the name or IP address of the MFP. Click

Next and then go to step 13.

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8. If your computer is not connected to the MFP, select Create a new port under Select a Printer

Port.

9. In the Type of port drop-down menu, select Standard TCP/IP Port. Click Next.

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10. In the Add Standard TCP/IPPrinter Port Wizard dialog box, click Next.

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11. Under Add Port, type the MFP printer name or IP address in the Printer Name or IP Address

text box and then click Next.

NOTE: The default port name is the name that you typed in the Printer Name or IP Address

text box. You can change this name by typing a new name in the Port Name text box.

12. Click Finish.

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13. Under Install Printer Software, click Have Disk.

14. In the Install From Disk dialog box, click Browse.

15. Browse to and select the MFP Send Fax driver .INF file extracted in step 1.

NOTE: Two versions of the .INF file are available: a 32-bit version for Windows 2000, Windows

XP, and Windows Server 2003 and a 64-bit version for Windows XP Professional x64, Windows Server 2003 x64, and Windows Vista.

The following message displays if you select the wrong version of the file:The specified location

does not contain information about your printer.

16. Click Open.

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17. Click OK.

18. Under Install Printer Software, click Next.

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19. In the Printer name text box under Name Your Printer, type a name for the printer. The default

printer name is HP MFP Send Fax.

20. Click Next.

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21. Under Printer Sharing, click Next.

NOTE: You can share the printer by selecting Share name on the Printer Sharing window. The

MFP Send Fax driver is then available for a Point-and-Print connection. Some features, such as fax preview, are not available if the driver is accessed by using a Point-and-Print connection.

22. Under Print Test Page, select Yes to print a test page and then click Next.

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NOTE: Selecting Yes to print a test page sends a fax. No page is printed.

a. In the Completing the Add Printer Wizard dialog box, click Finish to complete the wizard

and continue sending a test fax.

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b. In the HP MFP Send Fax dialog box, click the Fax Job tab.

NOTE: The Setup information is not required to send a test page. To set the default sender

information and fax settings for all faxes, see

Configuration on page 55.

18 Chapter 1 Set up ENWW

c. In the Fax Number text box under Fax To, type the fax number where the test page will be

sent, click To -> to enter the number in the Fax Recipients list.

d. Click Send.

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e. The preview window opens if you selected Show Preview Before Sending Fax on the

Setup tab. On the toolbar, click Send Fax.

f. A message appears asking if the test page printed. Verify that the test page printed on the

receiving fax machine and then click OK.

NOTE: The test page is delivered to the fax number that you typed in the Fax Number text

box on the Fax Job tab.

Install the driver in Windows Vista

1. In Windows Explorer, double-click the downloaded MFP Send Fax driver executable file to extract

the driver files.

2. Click Start, click Control Panel, and then click Printer.

NOTE: The Printer menu is located under the Hardware and Sound heading.

3. In the Printer window, click the Add a printer button on the top menu bar.

4. In the Add printer welcome dialog box, click Next.

20 Chapter 1 Set up ENWW

5. Under Choose a local or network printer, click the Add a local printer button.

NOTE: Select Choose a local or network printer to install the MFP Send Fax driver on a

network printer. The printer name is HP MFP Send Fax when the driver is installed on a local printer.

If you select Add a network, wireless or Bluetooth printer, then the IP address of the computer is required. Some features, such as fax preview, are not available if the driver is installed by using the network printer installation (Point-and-Print).

The MFP Send Fax driver cannot be installed on a printer that is connected to the computer through a serial, parallel, or USB port. It must be on a network.

6. If your computer is already connected to the MFP, under Choose a printer port, select Use an

existing port.

NOTE: If your computer is not connected to the MFP, go to step 8.

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