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HPE Cloudline CL2600 Gen10 Server User and Maintenance Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and
storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: P08745-003
Published: February 2019
Edition: 3
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©
Copyright 2018, 2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Intel® and Xeon® are trademarks of Intel Corporation in the United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Open Source Software: This product includes code licensed under the GNU GENERAL PUBLIC
LICENSE, GNU LESSER GENERAL PUBLIC LICENSE, and/or certain other open source licenses. A
complete machine-readable copy of the source code corresponding to such code is available upon
request. This offer is valid to anyone in receipt of this information and shall expire three years following
the date of the final distribution of this product version by Hewlett Packard Enterprise. For information
about acquiring the open source code for this product, send an email to the Account Manager for this
product, listing the product name and version information for which the source code is being requested.
Because such information can become outdated quickly, Hewlett Packard Enterprise does not publish
mailing addresses and telephone numbers for open source queries. Available source code distribution
methods include network transmission of the source code and sending the source code on physical
media to a mailing address. Physical media distribution might require a fee to cover the media and
mailing costs.
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Contents
Component identification.......................................................................8
Operations............................................................................................. 20
Front panel components............................................................................................................... 8
8SFF front panel components............................................................................................8
8+2SFF and 10SFF front panel components..................................................................... 8
Front panel LEDs and buttons...................................................................................................... 9
Rear panel components..............................................................................................................10
Rear panel LEDs.........................................................................................................................10
System board components......................................................................................................... 12
System maintenance switch descriptions........................................................................ 13
DIMM slot locations..........................................................................................................13
DIMM label identification.................................................................................................. 14
Drive bay numbering...................................................................................................................16
8SFF device bay numbering............................................................................................ 16
10SFF device bay numbering.......................................................................................... 16
Hot-plug drive LED definitions.................................................................................................... 17
Hot-plug fans...............................................................................................................................18
Power up the server....................................................................................................................20
Power down the server............................................................................................................... 20
Setup...................................................................................................... 21
Optimum environment.................................................................................................................21
Space and airflow requirements.......................................................................................21
Temperature requirements...............................................................................................22
Power requirements......................................................................................................... 22
Electrical grounding requirements....................................................................................22
Connecting a DC power cable to a DC power source......................................................23
Rack warnings.............................................................................................................................24
Identifying the contents of the server shipping carton.................................................................24
Installing hardware options ........................................................................................................ 25
Installing the server into the rack................................................................................................ 25
Installing the operating system................................................................................................... 25
Selecting boot options in BIOS Setup.........................................................................................26
Selecting boot options.................................................................................................................26
Registering the server.................................................................................................................27
Software and configuration utilities.................................................... 28
HPE BMC....................................................................................................................................28
Using BMC....................................................................................................................... 28
Firmware Information....................................................................................................... 29
Firmware update.............................................................................................................. 29
Troubleshooting.................................................................................... 31
Hardware Issue...........................................................................................................................31
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Power issue......................................................................................................................31
Server does not power on..................................................................................... 31
Power source issue............................................................................................... 31
Power supply issue................................................................................................32
General hardware issue..............................................................................................................32
New hardware issue.........................................................................................................32
Unknown issue.................................................................................................................33
Third party device issue................................................................................................... 33
Internal system issue.................................................................................................................. 34
Drive issue........................................................................................................................34
Drives are failed.....................................................................................................34
Drives are not recognized..................................................................................... 35
Data is inaccessible...............................................................................................35
Server response time is slower than usual............................................................36
Storage issue.............................................................................................................................. 36
RAID Controller drivers are not recognized..................................................................... 36
Data failure or disk errors on a server with HDD backplane............................................ 36
Fan issue.....................................................................................................................................37
General fan issues........................................................................................................... 37
Fans running at a higher than expected speed................................................................37
Excessive fan noise (high speeds)...................................................................................38
Excessive fan noise (low speeds).................................................................................... 38
Memory issue..............................................................................................................................39
General memory issues................................................................................................... 39
Server is out of memory................................................................................................... 39
Server fails to recognize new memory............................................................................. 40
Uncorrectable memory error............................................................................................ 40
Correctable memory error threshold exceeded................................................................41
Processor issue...........................................................................................................................41
Troubleshooting the processor.........................................................................................41
Uncorrectable machine check exception......................................................................... 42
System battery is low or lost power..................................................................................43
System board or PDB issue............................................................................................. 43
USB drive key issue....................................................................................................................43
System does not boot from the USB drive key................................................................ 43
ODD drive issue..........................................................................................................................44
System does not boot from the CD-ROM or DVD drive...................................................44
Data read from the USB CD-ROM or DVD is inconsistent, or USB CD-ROM or DVD
cannot read data.............................................................................................................. 44
Drive is not detected........................................................................................................ 45
Graphics and Video adapter issue..............................................................................................45
Troubleshooting general graphics and video adapter issue.............................................45
External device issue.................................................................................................................. 46
Video issue.......................................................................................................................46
Screen is blank for more than 60 seconds after you power up the server............ 46
Monitor does not function properly with energy saver features.............................47
Video colors are wrong..........................................................................................47
Slow-moving horizontal lines are displayed.......................................................... 47
Mouse and keyboard issues..................................................................................48
Network controller issue...................................................................................................48
Network controller has stopped working............................................................... 48
Software issue.............................................................................................................................49
Operating system issue....................................................................................................49
Operating system locks up.................................................................................... 49
Errors are displayed in the error log...................................................................... 49
Issues occur after the installation of a service pack.............................................. 49
Updating the operating system........................................................................................ 49
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Reconfiguring or reloading software................................................................................ 50
Application software issues..............................................................................................50
Software locks up.................................................................................................. 50
Errors occur after a software setting is changed................................................... 51
Errors occur after the system software is changed............................................... 51
Errors occur after an application is installed..........................................................51
ROM update issue............................................................................................................52
Remote BIOS or BMC Firmware flash issues....................................................... 52
System utilities......................................................................................54
BIOS setup..................................................................................................................................54
Accessing the BIOS setup menu screen..........................................................................54
Navigating the BIOS setup menu screen......................................................................... 55
Remote Flash BIOS......................................................................................................... 56
BIOS setup menu screen............................................................................................................56
Main menu........................................................................................................................57
Advanced menu............................................................................................................... 58
iSCSI Configuration...............................................................................................59
Intel® Virtual RAID on CPU................................................................................... 59
HPE Ethernet 1Gb 4-port 331i Adapter - NIC....................................................... 61
VLAN Configuration...............................................................................................62
Driver Health..........................................................................................................63
Trusted Computing................................................................................................64
ACPI Settings........................................................................................................ 65
Serial Port Console Redirection............................................................................ 66
SIO Configuration..................................................................................................67
PCI Subsystem Settings........................................................................................68
Network Stack Configuration.................................................................................69
USB Configuration.................................................................................................70
NVMe Drive Configuration.....................................................................................72
NVMe SSD Drives List.......................................................................................... 73
Platform menu..................................................................................................................74
Socket menu.................................................................................................................... 75
Server Management menu...............................................................................................76
Security menu.................................................................................................................. 78
Boot menu........................................................................................................................79
Save & Exit menu.............................................................................................................80
Restore manufacturing defaults............................................................................ 81
Illustrated parts catalog........................................................................82
Mechanical components............................................................................................................. 82
Access panel spare parts.................................................................................................82
PCIe riser cage spare part............................................................................................... 82
PCIe riser blank spare parts.............................................................................................83
Miscellaneous blank spare parts......................................................................................83
Server ear and front bezel spare parts.............................................................................83
Rack mounting hardware spare parts.............................................................................. 83
Cable management arm spare parts................................................................................83
System components................................................................................................................... 84
Heatsink spare parts........................................................................................................ 84
Processor spare parts...................................................................................................... 84
DIMM spare parts.............................................................................................................85
Controller spare parts.......................................................................................................86
Controller spare parts............................................................................................86
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Network adapter spare parts................................................................................. 86
PCIe riser board spare parts............................................................................................ 87
System board assembly spare parts................................................................................87
Server options.............................................................................................................................87
Fan spare parts................................................................................................................ 88
Power supply spare parts.................................................................................................88
Battery spare parts...........................................................................................................88
Drive spare parts..............................................................................................................88
Power switch spare parts................................................................................................. 90
Drive blackplane spare parts............................................................................................90
Cable kit spare parts........................................................................................................ 90
HPE Trusted Platform Module 2.0 spare part.................................................................. 90
Removal and replacement procedures............................................... 92
Required tools.............................................................................................................................92
Safety considerations..................................................................................................................92
Electrostatic discharge..................................................................................................... 92
Server warnings and cautions..........................................................................................93
Rack warnings..................................................................................................................93
Preparation procedures.............................................................................................................. 94
Power down the server.................................................................................................... 94
Extend the server from the rack....................................................................................... 95
Remove the server from the rack.....................................................................................95
Remove the access panel................................................................................................95
Removing and replacing the bezel..............................................................................................96
Removing the drive tray.............................................................................................................. 96
Removing a SAS/SATA drive ..................................................................................................... 97
Removing and replacing a power supply blank.......................................................................... 98
Removing and replacing the AC power supply........................................................................... 98
Removing and replacing a fan.................................................................................................... 99
Removing and replacing a fan blank.........................................................................................101
Removing and replacing a PCIe blank......................................................................................101
Removing and replacing a riser cage....................................................................................... 104
Removing and replacing a primary riser card........................................................................... 106
Removing and replacing a PCIe expansion board....................................................................107
Removing and replacing a rear serial port interface ................................................................ 109
Removing and replacing a DIMM..............................................................................................110
Removing and replacing a processor heatsink assembly......................................................... 111
Installing a processor heatsink assembly....................................................................... 111
Installing a high-performance heatsink...........................................................................113
Removing and replacing the system board...............................................................................117
Removing and replacing the 8SFF drive backplane..................................................................118
Removing and replacing the 10SFF drive backplane................................................................119
HPE Trusted Platform Module 2.0 Gen10 option......................................................................120
Overview........................................................................................................................ 120
HPE Trusted Platform Module 2.0 Guidelines................................................................120
Installing and enabling the HPE TPM 2.0 Gen10 Kit..................................................... 121
Installing the Trusted Platform Module board......................................................121
Enabling the Trusted Platform Module................................................................ 124
Retaining the recovery key/password................................................................. 124
Cabling................................................................................................. 125
Storage Cabling Guidelines ..................................................................................................... 125
SFF cables................................................................................................................................125
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SFF configuration cable routing..................................................................................... 126
8SFF to RAID controller with CVPM05 ...............................................................126
8SFF to controller................................................................................................126
8SFF to system board......................................................................................... 127
2SFF NVMe + 8SFF embedded SATA................................................................127
2SFF NVMe + 8SFF SAS/SATA..........................................................................128
10SFF combo to NVMe riser with embedded SATA............................................128
10SFF combo to NVMe riser with SAS............................................................... 129
Removing and replacing the system battery....................................130
Specifications......................................................................................132
Environmental specifications.................................................................................................... 132
Server specifications.................................................................................................................132
Power supply specifications......................................................................................................133
HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power Supply........................... 133
HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply........................... 134
HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply............................135
HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply.......................... 136
HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply.............................136
HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply......................... 137
Support and other resources.............................................................139
Open Source Software..............................................................................................................139
Accessing Hewlett Packard Enterprise Support....................................................................... 139
Accessing updates....................................................................................................................139
Customer self repair..................................................................................................................140
HPE Cloudline Support Services.............................................................................................. 140
HPE Packaged Support Services.................................................................................. 140
Service benefits...................................................................................................140
Service feature highlights.................................................................................... 140
Warranty information.................................................................................................................140
Regulatory information..............................................................................................................141
Documentation feedback.......................................................................................................... 141
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Component identification
Front panel components
8SFF front panel components
Item Description
1 SAS/SATA drive bays
2 USB 3.0 port
8+2SFF and 10SFF front panel components
Item Description
1 SAS/SATA drive bays
2 USB 3.0 port
IMPORTANT: When the 10SFF NVMe/SAS backplane option is installed, NVMe drives must be
installed in bays 8 and 9. The other bays support a mix of NVMe and SAS drives.
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Front panel LEDs and buttons
8SFF/10SFF
NOTE: When all four LEDs described in the following table flash simultaneously, a power fault has
occurred.
Item Description Status
1 UID button/LED
2 Power On/Standby button and
Solid blue = Identified platform
Off = Deactivated
1
Solid green = System on and normal operation
system power LED
Flashing green = Performing power on sequence
Solid amber = System in standby
Off = No power present
3 Health LED
Solid green = Normal
Flashing amber = System degraded
2
4 NIC status LED
Flashing red = System critical
Solid green = Link to network
Flashing green = Network active
Off = No network activity
1
Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
2
If the health LED indicates a degraded or critical state, review the system event log.
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Rear panel components
Item Description
1 Slot 1 PCIe3 x16 (16, 8, 4 1)
2 Rear UID LED
3 Slot 2 PCIe3 x 8 (8, 4, 1)
4 Slot 3 PCIe3 x 16 (16, 8, 4, 1) (optional - requires second
processor)
5 Power supply 2 (PS2)
6 Power supply 1 (PS1)
7 Video port
8 NIC ports (1-4)
9 BMC management port
10 Serial port (optional)
11 USB 3.0 ports
Rear panel LEDs
Item Description Status
1 UID LED
2 BMC/standard NIC
link LED
Solid blue = Identification is activated.
Solid green = Link exists.
Off = No link exists.
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Table Continued
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Item Description Status
3
BMC/standard NIC
activity LED
Solid green = Activity exists.
Flashing green = Activity exists.
Off = No activity exists.
4 Power supply 2
LED
5 Power supply 1
LED
Solid green = Normal
Off = One or more of the following
conditions exists:
• AC power unavailable
• Power supply failed
• Power supply in standby mode
• Power supply exceeded current
limit.
Solid green = Normal
Off = One or more of the following
conditions exists:
• AC power unavailable
• Power supply failed
• Power supply in standby mode
• Power supply exceeded current
limit.
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System board components
Item Description
1 Primary (processor 1) PCIe riser connector
2 System maintenance switch
3 Reserved
4 x4 SATA port 1
5 x4 SATA port 2
6 Reserved
7 Reserved
8 Front power/USB 3.0 connector
9 Reserved
10 microSD card slot
11 Dual internal USB 3.0 connector
12 Reserved
13 Secondary (processor 2) PCIe riser connector
14 System battery
15 TPM connector
1
16 Serial port connector
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1
Requires a second processor.
System maintenance switch descriptions
Position Functions:
OFF = Default
ON = Activates this function
1
5
6
IMPORTANT: When the system maintenance switch position 6 is set to the On position, the system
is prepared to restore all configuration settings to their manufacturing defaults. When the system
maintenance switch position 6 is set to the On position and Secure Boot is enabled, some
configurations cannot be restored.
IMPORTANT: BMC security is disabled when the maintenance switch 1 (SW1) is ON. BMC allows
user to log in BMC using an “anonymous user” account. The “anonymous user” account can only be
used through the IPMI tool on server, but cannot be used through the web GUI in remotely.
BMC security override
Password clear
Restore BIOS default manufacturing settings
DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use
the letter assignments for population guidelines.
The following figure shows the population guidelines for DIMMs in HPE Gen10 servers with twelve DIMM
slots per CPU. For a given number of DIMMs per CPU, populate those DIMMs in the corresponding
numbered DIMM slot(s) on the corresponding row.
Component identification 13
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DIMM label identification
To determine DIMM characteristics, see the label attached to the DIMM. The information in this section
helps you to use the label to locate specific information about the DIMM.
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Item Description Example
1 Capacity
2 Rank
3 Data width on DRAM
4 Memory generation
5 Maximum memory speed
8 GB
16 GB
32 GB
64 GB
128 GB
1R = Single rank
2R = Dual rank
4R = Quad rank
8R = Octal rank
x4 = 4-bit
x8 = 8-bit
x16 = 16-bit
PC4 = DDR4
2133 MT/s
2400 MT/s
2666 MT/s
Table Continued
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Item Description Example
6 CAS latency
7 DIMM type
For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs.
Drive bay numbering
8SFF device bay numbering
In the following graphic, item 1 represents the NVMe drive bays and item 2 represents the SAS/SATA
drive bays.
P = CAS 15-15-15
T = CAS 17-17-17
U = CAS 20-18-18
V = CAS 19-19-19 (for RDIMM, LRDIMM)
V = CAS 22-19-19 (for 3DS TSV LRDIMM)
R = RDIMM (registered)
L = LRDIMM (load reduced)
Item Description
1 NVMe drive bays
2 SAS/SATA drive bays
System BIOS without VMD BIOS/VMD
NVMe SSD0 Driver bay 0 Slot 87
NVMe SSD1 Driver bay 1 Slot 88
10SFF device bay numbering
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System BIOS without VMD BIOS/VMD
NVMe SSD0 Driver bay 0 Slot 102
NVMe SSD1 Driver bay 1 Slot 103
NVMe SSD2 Driver bay 2 Slot 104
NVMe SSD3 Driver bay 3 Slot 105
NVMe SSD4 Driver bay 4 Slot 111
NVMe SSD5 Driver bay 5 Slot 110
NVMe SSD6 Driver bay 6 Slot 106
NVMe SSD7 Driver bay 7 Slot 107
NVMe SSD8 Driver bay 8 Slot 108
NVMe SSD9 Driver bay 9 Slot 109
Hot-plug drive LED definitions
Item LED Status Definition
1 Activity Off Drive is not present
Solid Green Drive Present, no activity
Blinking (4Hz)
Green
2 Locate/Fault/
Rebuilding
Solid Orange Drive Failure
9300-8i HBA cards only support activity and locate on the drive carriers. Fault and Rebuild status are not
displayed by the LEDs.
When using PCH SW RAID, only the activity LEDs of the drive carrier are supported. Locate, fault, and
rebuild are not supported.
Off No Fault/Rebuilding Status or Location queries
Blinking (4Hz)
Blue
Blinking (1Hz)
Orange
Drive Present, activity
Drive Identified by Location Query
RAID array rebuilding
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Hot-plug fans
CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 1 and
2 in a single-processor configuration.
CAUTION: To avoid damage to the equipment, do not operate the server for extended periods of
time if the server does not have the optimal number of fans installed. Although the server might
boot, Hewlett Packard Enterprise does not recommend operating the server without the required
fans installed and operating.
The valid fan configurations are listed in the following tables.
One-processor configuration
Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 Fan bay 7
Fan blank Fan blank Fan Fan Fan Fan Fan
Two-processor configuration
Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 Fan bay 7
Fan Fan Fan Fan Fan Fan Fan
The loss of a single fan rotor (one standard fan) causes loss of redundancy.
The server supports variable fan speeds. The server shuts down during the following temperature-related
scenarios:
• At POST, BMC performs an orderly shutdown if a cautionary temperature level is detected.
• In the OS, BMC performs an orderly shutdown if a shutdown point is triggered. The actual shutdown
behavior will be impacted by the OS settings.
High-performance fans
High-performance fans are used for 8SFF +2SFF NVMe and 10SFF drive configurations when NVMe
drives are installed in the server.
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High-performance fans are also required for ASHRAE-compliant configurations. For more information on
ASHRAE-compliant configurations, see the Hewlett Packard Enterprise website.
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Operations
Power up the server
To power up the server, use one of the following methods:
• Press the Power On/Standby button.
• Use Power Control function through BMC web interface.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
• Use the Power Control function through the BMC web interface.
This method initiates a controlled remote shutdown of applications and the OS before the server
enters standby mode.
Before proceeding, verify that the server is in standby mode by observing that the system power LED is
amber.
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Setup
Optimum environment
When installing the server in a rack, select a location that meets the environmental standards described
in this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
Hewlett Packard Enterprise servers draw in cool air through the front door and expel warm air through the
rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room
air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape
from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation
openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with
blanking panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the
front and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 series rack, install the high airflow rack door insert
(PN 327281-B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper front-to-back airflow
and cooling.
CAUTION: If a third-party rack is used, observe the following additional requirements to ensure
adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow
(equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack must
be a minimum of 7 cm (2.75 in).
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Temperature requirements
CAUTION: To reduce the risk of damage to the equipment when installing HPE CL Eth 1x100Gb
MLX5 PCIe3 or HPE CL Eth 2x50Gb MLX5 PCIe3:
You must adjust thermal policy in BIOS setup to a minimum of Increased Cooling or Maximum
Cooling for added thermal protection. See Server Management menu. Do not exceed 30*C ambient
temperature.
For PCIe population guidelines, refer to Removing and replacing an PCIe expansion board
To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the internal
rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload
the AC supply branch circuit that provides power to the rack. Consult the electrical authority having
jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating
uninterruptible power supply. This device protects the hardware from damage caused by power
surges and voltage spikes and keeps the system in operation during a power failure.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must
install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as
well as any local and regional building codes. In Canada, you must install the equipment in accordance
with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you
must install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be
sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are
listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same
power source, Hewlett Packard Enterprise recommends the use of a PDU that is either permanently wired
to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug.
NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose.
Using common power outlet strips for the server is not recommended.
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Connecting a DC power cable to a DC power source
WARNING: To reduce the risk of electric shock or energy hazards:
• This equipment must be installed by trained service personnel, as defined by the NEC and IEC
60950-1, Second Edition, the standard for Safety of Information Technology Equipment.
• Connect the equipment to a reliably grounded Secondary circuit source. A Secondary circuit has
no direct connection to a Primary circuit and derives its power from a transformer, converter, or
equivalent isolation device.
• The branch circuit overcurrent protection must be rated 27 A.
WARNING: When installing a DC power supply, the ground wire must be connected before the
positive or negative leads.
WARNING: Remove power from the power supply before performing any installation steps or
maintenance on the power supply.
CAUTION: The server equipment connects the earthed conductor of the DC supply circuit to the
earthing conductor at the equipment. For more information, see the documentation that ships with
the power supply.
CAUTION: If the DC connection exists between the earthed conductor of the DC supply circuit and
the earthing conductor at the server equipment, the following conditions must be met:
• This equipment must be connected directly to the DC supply system earthing electrode
conductor or to a bonding jumper from an earthing terminal bar or bus to which the DC supply
system earthing electrode conductor is connected.
• This equipment should be located in the same immediate area (such as adjacent cabinets) as
any other equipment that has a connection between the earthed conductor of the same DC
supply circuit and the earthing conductor, and also the point of earthing of the DC system. The
DC system should be earthed elsewhere.
• The DC supply source is to be located within the same premises as the equipment.
• Switching or disconnecting devices should not be in the earthed circuit conductor between the
DC source and the point of connection of the earthing electrode conductor.
To connect a DC power cable to a DC power source:
1. Cut the DC power cord ends no shorter than 150 cm (59.06 in).
2. If the power source requires ring tongues, use a crimping tool to install the ring tongues on the power
cord wires.
IMPORTANT: The ring terminals must be UL approved and accommodate 12 gauge wires.
IMPORTANT: The minimum nominal thread diameter of a pillar or stud type terminal must be 3.5
mm (0.138 in); the diameter of a screw type terminal must be 4.0 mm (0.157 in).
3. Stack each same-colored pair of wires and then attach them to the same power source. The power
cord consists of three wires (black, red, and green).
Setup 23
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For more information, see the documentation that ships with the power supply.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can
weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become
unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
WARNING: To reduce the risk of personal injury or damage to the equipment, adequately stabilize
the rack before extending a component outside the rack. Extend only one component at a time. A
rack may become unstable if more than one component is extended.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately
secured at the top and bottom to the building structure.
Identifying the contents of the server shipping carton
Unpack the server shipping carton and locate the materials and documentation necessary for installing
the server. All the rack mounting hardware necessary for installing the server into the rack is included with
the rack or the server.
The contents of the server shipping carton include:
• Server
• Power cord
• Rack-mounting hardware and documentation
In addition to the supplied items, you might need:
• Operating system or application software
• Hardware options
• Screwdriver
24 Setup
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Installing hardware options
CAUTION: To reduce the risk of damage to the equipment when installing HPE CL Eth 1x100Gb
MLX5 PCIe3 or HPE CL Eth 2x50Gb MLX5 PCIe3:
• You must adjust thermal policy in BIOS setup to a minimum of Increased Cooling or Maximum
Cooling for added thermal protection. For more information, see the Server Management menu.
Do not exceed 30*C ambient temperature.
• For PCIe population guidelines, see Removing and replacing an PCIe expansion board.
• Install any hardware options before initializing the server. For options installation information, see
the option documentation. For server-specific information, see Removal and replacement
procedures.
Installing the server into the rack
To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship
with the rack hardware kit.
WARNING: This server is heavy. To reduce the risk of personal injury or damage to the equipment:
• Observe local occupational health and safety requirements and guidelines for manual material
handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of
two people are required for all rack server installations. A third person may be required to help
align the server if the server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
Procedure
1. Install the server and cable management arm (optional) into the rack. For more information, see the
installation instructions that ship with the selected rail system.
2. Connect peripheral devices to the server. For more information, see Rear panel components.
3. Connect the power cord to the rear of the server.
4. Use the hook-and-loop strap to secure the power cord.
5. Connect the power cord to the power source.
Installing the operating system
This server does not ship with provisioning media.
To operate properly, the server must have a supported operating system. Attempting to run an
unsupported operating system can cause serious and unpredictable results.
Supported OS list:
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• Windows
◦ Windows Server 2012 R2 (Datacenter, Essentials, Standard, Hyper-V)
◦ Microsoft Windows Server 2016 (Datacenter, Essentials, Standard, Hyper-V)
• Linux:
◦ Red Hat Enterprise Linux 6.9 (64 bit) (includes KVM)
◦ Red Hat Enterprise Linux 6.10 (64 bit) (includes KVM)
◦ Red Hat Enterprise Linux 7.4 (64 bit) (includes KVM)
◦ Red Hat Enterprise Linux 7.5 (64 bit) (includes KVM)
◦ SLES 12 SP3 (64 bit) (includes Xen and KVM)
◦ CentOS 7.5
◦ Ubuntu LTS 18.04
IMPORTANT: The installation of Ubuntu 18.04 on RSTe RAID is supported only in UEFI mode.
• VMware:
◦ VMware vSphere 6.5 U1
To install an operating system, insert the operating system CD into a USB-attached DVD-ROM drive (user
provided) and reboot the node.
Software and firmware must be updated before using the node for the first time, unless any installed
software or components require an older version.
Selecting boot options in BIOS Setup
On servers operating in UEFI Boot Mode, the boot controller and boot order are set automatically.
Procedure
1. Press the Power On/Standby button.
2. During the initial boot, press the Esc or Delete key in the HPE POST screen to enter the BIOS menu
screen. By default, the menus are in the English language.
3. Go to the Boot menu screen and select the desired Boot Option Priority.
4. Press F4 to Save & Exit and continue the booting process using the device you have chosen.
Selecting boot options
This server supports POST hotkeys to select boot options during POST.
Procedure
1. Press the Power On/Standby button.
2. Do one of the following:
26 Setup
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a. Press the F11 key to enter Boot Menu.
b. Press the F12 key to enter PXE boot.
Registering the server
To experience quicker service and more efficient support, register the product at the Hewlett Packard
Enterprise Product Registration website.
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Software and configuration utilities
HPE BMC
BMC is a remote server management processor embedded on the system boards of the servers. BMC
enables the monitoring and controlling of servers from remote locations. HPE BMC management is a
powerful tool that provides multiple ways to configure, update, monitor, and repair servers remotely. BMC
(Standard) comes preconfigured on HPE servers without an additional cost or license.
Using BMC
To log in, enter your username and password.
Login Page
• For basic login to the BMC Web UI, use the following login:
◦ Username: see the label on the server for username information.
Password: see the label on the server for password information.
• For login using the Redfish protocol, use the following login:
◦ Username: see the label on the server for username information.
Password: see the label on the server for password information.
• For login using the ipmi protocol, use the following login:
◦ Username: see the label on the server for username information.
28 Software and configuration utilities
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Password: see the label on the server for password information.
Firmware Information
To check the current firmware version that is installed on your server, select > Maintenance > Firmware
Information from the BMC menu bar.
The current firmware information displays.
Firmware update
To update the current firmware installed on your server, select Maintenance > Firmware Update from
the BMC menu bar.
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This wizard takes you through the process of updating the firmware. If the update is completed or
canceled, a reset of the box automatically follows. An option to Preserve All Configuration is available.
Enable the option to preserve configured settings through the update.
WARNING: After entering update mode widgets, other webpage and services will not work. All open
widgets automatically close. If the update process is canceled in the middle of the wizard, the
device resets.
NOTE: The firmware update process is a crucial operation. Make sure that the chances of a power or
connectivity loss are minimal when performing this operation.
Once you enter into Update Mode and choose to cancel the firmware flash operation, the BMC must be
reset. To reset the BMC, you must close the Internet browser and log back in to the BMC before you can
perform any other types of operations.
Once the web-based Firmware update starts, the regular IPMI command is not allowed for safety reasons
if the Enable IPMI Command handling during flashing support is disabled in project configuration.
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Troubleshooting
Hardware Issue
Power issue
Server does not power on
Symptom
Server does not power on
Action
Check with Power On issue flowchart.
Power source issue
Cause
• The server is not powered on.
• Components or cables might not be properly connected or seated.
• The grounded power outlet is not working.
• The power cord is not functional.
• The power strip is not functional.
• The circuit breaker is in the off position.
• The line voltage is insufficient for the load.
• Sufficient power is not allocated to support the server.
Action
1. Press the Power button to be sure it is on. If the server has a Power button that returns to its original
position after being pressed, be sure you press the switch firmly.
2. Be sure no loose connections exist.
3. Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the
power source meets applicable standards.
4. Replace the power cord with a known functional power cord to be sure it is not faulty.
5. Replace the power strip with a known functional power strip to be sure it is not faulty.
6. Be sure the proper circuit breaker is in the On position.
7. Have a qualified electrician check the line voltage to be sure it meets the required specifications.
8. Be sure there is sufficient power allocation to support the server.
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Power supply issue
Cause
• The power supply might not be fully seated.
• AC power is unavailable.
• The power supply failed.
• The power supply is in standby mode.
• The power supply has exceeded the current limit.
• The power supply is not supported on the server.
• The power is not sufficient for the hardware installed.
• Redundant power supplies are configured but the power supplies are not compatible.
Action
1. Be sure no loose connections exist.
2. If the power supplies have LEDs, be sure they indicate that each power supply is working properly.
a. If the LEDs indicate an issue with a power supply (red, amber, or off), then check the power source.
b. If the power source is working properly, then replace the power supply.
3. Be sure the system has enough power, particularly if you recently added hardware, such as drives.
Remove the newly added component and if the issue is no longer present, then additional power
supplies are required.
4. If running a redundant configuration, be sure that all of the power supplies in the system have the
same part number and are supported by the server.
General hardware issue
New hardware issue
Cause
• Unsupported hardware
• Incomplete population of a memory bank
• Connection of the data cable, but not the power cable, of a new device
Action
1. Be sure the hardware being installed is a supported option on the server.
2. If necessary, remove unsupported hardware.
3. Be sure the issue is not caused by a change to the hardware release. For more information, see the
release notes included with the hardware.
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4. Be sure the new hardware is installed properly. To be sure all requirements are met, see the device,
server, and OS documentation.
5. Be sure no memory, I/O, or interrupt conflicts exist.
6. Be sure no loose connections exist.
7. Be sure all cables are connected to the correct locations and are the correct lengths.
8. Be sure other components were not accidentally unseated during the installation of the new
hardware component.
9. Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are
installed and current, and the correct version for the hardware is installed. For example, if you are
using a RAID controller, you need the latest RAID Controller device driver. Uninstall any incorrect
drivers before installing the correct drivers.
10. After installing or replacing boards or other options, verify that the system recognizes all changes to
the hardware in the BIOS or in the options setup in UEFI System Utilities. If the new hardware is not
configured properly, you may receive a POST error message indicating a configuration error.
11. Be sure all switch settings are set correctly.
12. Be sure all boards are properly installed in the server.
13. Uninstall the new hardware.
Unknown issue
Action
1. Check the server LEDs to see if any statuses indicate the source of the issue.
2. Power down and disconnect power to the server. Remove all power sources to the server.
3. Be sure no loose connections exist.
4. Reduce the server to the minimum hardware configuration by removing all cards or devices that are
not necessary to power on the server. Keep the monitor connected to view the server power-on
process.
5. Reconnect power, and then power on the system.
6. If the video does not work, check if it is video issue.
Third party device issue
Solution 1
Action
1. Verify that the server and operating system support the device. For more information, see the server
and operating system documentation. See the vendor web site for more information.
2. Be sure the latest device drivers are installed.
3. Be sure the device is properly installed. For more information, see the device documentation.
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Solution 2
Action
Testing the device
1. Uninstall the device.
2. If the server works with the device removed and uninstalled, an issue exists with the device, the server
does not support the device, or a conflict exists with another device.
3. If the device is the only device on a bus, be sure the bus works by installing a different device on the
bus.
4. Restarting the server each time to determine if the device is working, move the device:
a. To a PCIe slot on a different bus
b. To the same slot in another working server of the same or similar design
If the board works in any of these slots, either the original slot is bad or the board was not properly
seated.
Reinstall the board into the original slot to verify.
5. If you are testing a board (or a device that connects to a board):
a. Test the board with all other boards removed.
b. Test the server with only that board removed.
6. Clearing NVRAM can resolve various issues.
7. Verify that the PCIe device or graphics controller does not need additional power to operate. For more
information, see the device documentation.
Solution 3
Cause
Some of the 3rd party Storage controllers don’t support Legacy Option ROM.
Action
Only allow to configure under uEFI mode.
Internal system issue
Drive issue
Drives are failed
Action
1. Be sure no loose connections exist.
2. Check to see if an update is available for any of the following:
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a. RAID Controller firmware
b. RAID driver
c. Host bus adapter firmware
3. Be sure the drive or backplane is cabled properly.
4. Be sure the drive data cable is working by replacing it with a known functional cable.
5. Be sure drive blanks are installed properly when the server is operating. Drives may overheat and
cause sluggish response or drive failure.
6. Be sure the replacement drives within an array are the same size or larger.
7. Be sure the replacement drives within an array are the same drive type, such as SAS, SATA, or SSD.
8. Power cycle the server. If the drive shows up, check to see if the drive firmware needs to be updated.
Drives are not recognized
Symptom
Drives are not recognized
Action
1. Be sure no power issues exist.
2. Be sure no loose connections exist.
3. Check for available updates on any of the following components:
a. RAID Controller firmware
b. RAID driver
c. HBA firmware
4. Be sure the drive or backplane is cabled properly.
5. Check the drive LEDs to be sure they indicate normal function.
6. Be sure the drive is supported. Power cycle the server. If the drive appears, check to see if the
drive firmware needs to be updated.
7. Be sure the drive bay is not defective by installing the hard drive in another bay.
8. When the drive is a replacement drive on an array controller, be sure that the drive is the same type
and of the same or larger capacity than the original drive.
9. When using an array controller, be sure the drive is configured in an array.
10. Be sure that the correct controller drivers are installed and that the controller supports the hard drives
being installed.
Data is inaccessible
Symptom
The data on the drives is inaccessible.
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Cause
• The files are corrupt.
• Viruses exist on the server.
• A TPM is installed but not properly enabled on the server.
Action
1. Be sure the files are not corrupt. Run the repair utility for the operating system.
2. Be sure no viruses exist on the server. Run a current version of a virus scan utility.
3. When migrating encrypted data to a new server, be sure to follow the recovery procedures in the
operating system documentation.
Server response time is slower than usual
Symptom
The server response time is slower than usual.
Cause
• The drive is full.
• Operating system encryption technology is causing a decrease in performance.
• A recovery operation is pending on the logical drive.
Action
1. Be sure the drive is not full.
2. Review information about the operating system encryption technology, which can cause a decrease in
server performance. For more information, see the operating system documentation.
Storage issue
RAID Controller drivers are not recognized
Symptom
When installing an OS, the OS installation does not recognize the RAID Controller drivers.
Action
Manually install the RAID Controller drivers. For more information, see the controller documentation.
Data failure or disk errors on a server with HDD backplane
Symptom
Data failure or disk errors occur on a server with HDD backplane.
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Cause
The drive backplane is not cabled properly to the controller.
Action
Be sure that the drive backplane ports are connected to controller.
Fan issue
General fan issues
Cause
• The fans are not seated properly.
• The fan configuration does not meet the functional requirements of the server.
• The server is not ventilated properly.
• One or more required fans are not installed.
• One or more fans are not functioning.
Action
1. Be sure the fans are properly seated and working:
a. Follow the procedures and warnings in the server documentation for removing the access panels
and accessing and replacing fans.
b. Unseat, and then reseat, each fan according to the proper procedures.
2. Be sure the fan configuration meets the functional requirements of the server.
3. Be sure no ventilation issues exist.
4. Use BMC WebUI to see if any event list error messages relating to fans are listed.
5. In the BMC WebUI interface, navigate to the Sensor page and verify the following information:
a. Click the Fans tab and verify the fan status and fan speed.
b. Click the Temperatures tab and verify the temperature readings for each location on the fan.
6. Replace any required non-functioning fans and restart the server.
7. Be sure all fan bays have fans.
8. Verify the fan airflow path is not blocked by cables or other material.
Fans running at a higher than expected speed
Symptom
The fans are running at a higher speed than expected.
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Cause
• The system temperature sensor is reading over threshold.
• An air baffle is missing or not installed properly and causing a disruption of the airflow.
• The processor heatsink is not installed as indicated in the server documentation.
• A required fan is not installed in the server.
Action
1. Update the server to the latest firmware versions, such as BMC firmware, system BIOS, option
firmware, etc.
2. Verify the Temperature sensor. Fan speeds can be high if a sensor temperature is over threshold.
3. Verify that all air baffles and required blanks, such as drive blanks, processor heatsink blanks, power
supply blanks, etc., are installed.
4. Verify that the correct processor heatsink is installed.
5. Verify that the correct fan is installed.
Excessive fan noise (high speeds)
Symptom
Fans are operating at high speeds with excessive noise.
Cause
Fans can generate noise if running at a high speed (as expected) or when at low speed if there is an
issue with the fan.
Action
1. In the BMC WebUI, navigate to the Sensor page.
2. Click the Fans sensor.
3. Verify the fan status and fan speed. Fan speeds greater than 60% are expected to be loud.
4. If the fan is running at a speed higher than expected, see Fans running at a higher than expected
speed.
Excessive fan noise (low speeds)
Symptom
Abnormal/rattling noise observed at low fan speeds might indicate an issue with the fan.
38 Troubleshooting
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Action
Replace the fan.
Memory issue
General memory issues
Cause
• The memory does not meet server requirements.
• A DIMM has failed.
• Third-party memory is installed on the server.
• The DIMM is not properly seated.
Action
1. Isolate and minimize the memory configuration. Use care when handling DIMMs.
2. Be sure the memory meets the server requirements and is installed as required by the server. Some
servers might require that memory channels be populated fully or that all memory within a memory
channel be of the same size, type, and speed.
3. If you are unsure which DIMM has failed, test each channel of DIMMs by removing all other DIMMs.
Then, isolate the failed DIMM by switching each DIMM in a channel with a known working DIMM.
4. Remove any third-party memory.
5. To test the memory, run linux stress app.
6. Update the BIOS to the latest version.
7. Reseat the DIMM.
8. Replace the DIMM.
Server is out of memory
Symptom
• The server is out of memory.
• A POST error message or an or a Redfish or IPMI Event Log is displayed.
Cause
• The memory is not configured properly.
• An OS error is indicated.
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Action
1. Be sure the memory is configured properly. For more information, see the product documentation to
determine the memory configuration requirements.
2. Be sure no operating system errors are indicated.
3. Update the BIOS to the latest version.
Server fails to recognize new memory
Symptom
The server does not recognize new memory installed on the server.
Cause
• The memory is not supported on this server.
• The memory is not installed according to the server requirements.
• The memory limits are exceeded for the server.
• The processor is not supported on the server.
• The memory is not installed or seated properly.
Action
1. Be sure the memory is the correct type for the server.
2. Be sure the memory is installed according to the server requirements.
3. Be sure you have not exceeded the memory limits of the server or operating system.
4. Be sure no Event List error messages are displayed in the Redfish or IPMI Event LOG.
5. Be sure the memory is seated properly.
6. Be sure no conflicts are occurring with existing memory.
7. Test the memory by installing the memory into a known working server. Be sure the memory meets the
requirements of the new server on which you are testing the memory.
8. Update the BIOS to the latest version.
9. Replace the memory.
Uncorrectable memory error
Symptom
• A POST error message or a Redfish or IPMI Event LOG is displayed.
• Stop error or blue screen (Windows)
• Linux kernel panic
• A system “hang”
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• A system “freeze”
• Server restarts or powers down unexpectedly
• Parity errors occur
Cause
• The DIMM is not installed or seated properly.
• The DIMM has failed.
Action
1. Reseat the DIMM.
2. Update the BIOS to the latest version.
3. If the issue still exists, then replace the DIMM.
Correctable memory error threshold exceeded
Symptom
• Performance is degraded.
• The System Status LED is amber.
• ECC errors occur with no other symptoms.
Cause
• The DIMM is not installed or seated properly.
• The DIMM has failed.
Action
1. Update the BIOS to the latest version.
2. Replace the DIMM.
Processor issue
Troubleshooting the processor
Symptom
A POST error message or Redfish or IPMI Event LOG is received.
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Cause
• One or more processors are not supported by the server.
• The processor configuration is not supported by the server.
• The server ROM is not current.
• A processor is not seated properly.
• A processor has failed.
Action
1. Be sure each processor is supported by the server and is installed as directed in the server
documentation. The processor socket requires very specific installation steps and only supported
processors should be installed.
2. Be sure the BIOS is current.
3. Be sure you are not mixing processor stepping, core speeds, or cache sizes if this is not supported on
the server.
4. If the server has only one processor installed, reseat the processor. If the issue is resolved after you
restart the server, the processor was not installed properly.
5. If the server has only one processor installed, replace it with a known functional processor. If the issue
is resolved after you restart the server, the original processor failed.
6. If the server has multiple processors installed, test each processor:
a. Remove all but one processor from the server. Replace each with a processor terminator board or
blank, if applicable to the server.
b. Replace the remaining processor with a known functional processor. If the issue is resolved after
you restart the server, a fault exists with one or more of the original processors. Install each
processor one by one, restarting each time, to find the faulty processor or processors. At each step,
be sure the server supports the processor configurations.
Uncorrectable machine check exception
Symptom
A POST error message or a Redfish or IPMI Event Log is received indicating an uncorrectable machine
check exception.
Action
Replace the processor.
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CAUTION:
Before removing or replacing any processors, be sure to follow the guidelines “Removing and
replacing a processor heatsink assembly” provided on page 105. Failure to follow the recommended
guidelines can cause damage to the system board, requiring replacement of the system board.
System battery is low or lost power
Symptom
An error message is received indicating low power or loss of power.
Cause
Real-time clock system battery is running low on power or lost power.
Action
Replace the battery.
System board or PDB issue
Symptom
A POST message or BMC WebUI message is received indicating an issue with either the system board
or the PDB.
Action
1. Review all error messages for possible issues with other components and troubleshoot components
identified.
2. Verify that no loose connections exist on the system board or PDB. It is not necessary to reseat
processors.
3. Remove any components recently added.
4. Power down and remove all power from the server. Remove the system battery for 10 minutes.
5. Reinstall the battery and power on the server.
6. Gather necessary information and contact support.
USB drive key issue
System does not boot from the USB drive key
Symptom
The system does not boot from the USB drive key.
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Cause
• The USB drive key is not enabled in the UEFI System Utilities.
• The drive boot order is not set to boot from the USB drive key.
• The USB drive key is not seated properly.
Action
1. Be sure that USB is enabled in the UEFI System Utilities.
2. Be sure the drive boot order in the BIOS Setup Menu is set so that the server boots from the USB
drive key.
3. Reseat the USB drive key.
4. Move the USB drive key to a different USB port, if available.
ODD drive issue
System does not boot from the CD-ROM or DVD drive
Symptom
The system does not boot from the USB CD-ROM or DVD drive.
Cause
• The USB CD-ROM or DVD drive is not enabled in the UEFI System Utilities.
• The drive boot order is not set to boot from the USB CD-ROM or USB DVD drive.
• The USB CD-ROM or DVD drive is damaged.
• The USB CD-ROM or DVD drive is not connected or cabled properly.
Action
1. Be sure the drive boot order in the BIOS Setup Menu is set so that the server boots from the USB CD-
ROM or DVD drive first.
2. Be sure no loose connections exist.
3. Be sure the media from which you are attempting to boot is not damaged and is a bootable USB CD-
ROM or DVD drive.
4. Be sure legacy support for a USB CD-ROM or DVD drive is enabled in BIOS Setup Menu.
Data read from the USB CD-ROM or DVD is inconsistent, or USB CD-ROM or DVD cannot read data
Symptom
The data from the CD-ROM or DVD drive is inconsistent or cannot be read.
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Cause
• The CD or DVD has material or residue on the surface.
• The CD or DVD is not valid for the drive.
Action
1. Clean the drive and media.
2. If a paper or plastic label has been applied to the surface of the CD-ROM or DVD in use, remove the
label and any adhesive residue.
3. Be sure the inserted CD or DVD format is valid for the drive. For example, be sure you are not
inserting a DVD into a drive that supports only CDs.
Drive is not detected
Symptom
The USB CD-ROM or DVD drive is not detected.
Cause
• The USB CD-ROM or DVD drive is not cabled properly.
• The USB CD-ROM or DVD drive cables are not connected properly.
• The USB CD-ROM or DVD drive cable is faulty.
• The driver is not correct and needs to be updated.
Action
1. Be sure no loose connections exist.
2. Be sure cables are connected as required. For more information, see the USB CD-ROM or DVD drive
documentation or the server documentation.
3. Be sure the cables are working properly. Replace with known functional cables to test whether the
original cables are faulty.
4. Be sure the correct, current driver is installed.
Graphics and Video adapter issue
Troubleshooting general graphics and video adapter issue
Cause
• The graphics or video adapter is not supported on the server.
• Insufficient power to support the graphics or video adapter.
• The graphics or video adapter is not installed or seated properly.
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Action
1. Use only cards listed as a supported option for the server.
2. Be sure that the power supplies installed in the server provide adequate power to support the server
configuration. Some high-power graphics adapters require specific cabling, fans, or auxiliary power.
For more information about adapter power requirements, see the documentation that ships with the
graphics option or see the vendor website.
3. Be sure the adapter is seated properly.
External device issue
Video issue
Screen is blank for more than 60 seconds after you power up the server
Symptom
The screen is blank for more than 60 seconds after the server powered up.
Cause
• The monitor is not receiving power.
• The monitor is not cabled properly.
• The monitor cables are not connected properly.
• The power is not sufficient for a PCIe device or graphics controller installed on the server.
• The video drive is not current.
Action
1. Be sure the monitor power cord is plugged into a working grounded (earthed) AC outlet.
2. Power up the monitor and be sure the monitor light is on, indicating that the monitor is receiving power.
3. Be sure the monitor is cabled to the intended server or KVM connection.
4. Be sure no loose connections exist by verifying the following connections. Check the cables to the
KVM switch and be sure the switch is correctly set for the server. You might need to connect the
monitor directly to the server to be sure the KVM switch has not failed.
5. Press any key, or enter the password, and wait for a few moments for the screen to activate to be sure
the energy saver feature is not in effect.
6. Verify that a PCIe device or graphics controller does not need additional power to operate. For more
information, see the device documentation.
7. Press any key, or enter the password, and wait for a few moments for the screen to activate to be sure
the power-on password feature is not in effect. You can also tell if the power-on password is enabled if
a key symbol is displayed on the screen when POST completes. If you do not have access to the
46 Troubleshooting
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password, you must disable the power-on password by using the Password Disable switch on the
system board.
8. Be sure the video driver is current. For driver requirements, see the third-party video adapter
documentation.
Monitor does not function properly with energy saver features
Symptom
The monitor does not function properly with energy saver features.
Cause
The monitor does not support energy saver features.
Action
Be sure the monitor supports energy saver features, and if it does not, disable the features.
Video colors are wrong
Symptom
The video colors are displayed wrong on the monitor.
Cause
• The video cable is not connected securely to the correct port.
• The monitor and KVM switch are not compatible with the video output of the server.
• The video cable is damaged.
Action
1. Be sure the 15 pin VGA cable is securely connected to the correct VGA port on the server and to the
monitor.
2. Be sure the monitor and any KVM switch are compatible with the VGA output of the server.
3. Be sure that the VGA cable is not damaged. Replace the cable with a known working cable.
Slow-moving horizontal lines are displayed
Symptom
Slow-moving horizontal lines are displayed on the monitor.
Cause
Magnetic field interference is occurring.
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Action
Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power
transformers.
Mouse and keyboard issues
Action
1. Be sure no loose connections exist by verifying the following:
a. If a KVM switching device is in use, be sure the server is properly connected to the switch.
b. Check the cables to the switch box and be sure the switch is correctly set for the server.
2. If a KVM switching device is in use, be sure all cables and connectors are of proper length and are
supported by the switch. See the switch documentation.
3. Be sure the current drivers for the operating system are installed.
4. Be sure the device driver is not corrupted by replacing the driver.
5. Restart the system and check whether the input device functions correctly after the server restarts.
6. Replace the device with a known working equivalent device (another similar mouse or keyboard):
a. If the issue still occurs with the new mouse or keyboard, the connector port on the system I/O
board is defective. Replace the board.
b. If the issue no longer occurs, the original input device is defective. Replace the device.
7. Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard
lights flash at POST or the NumLock LED illuminates. If not, change port connections.
8. Be sure the keyboard or mouse is clean.
Network controller issue
Network controller has stopped working
Symptom
The network controller stopped working.
Action
1. Check the network controller LEDs to see if any statuses indicate the source of the issue.
2. Be sure the correct network driver is installed for the controller and that the driver file is not corrupted.
Reinstall the driver.
3. Be sure no loose connections exist.
4. Be sure the network cable is working by replacing it with a known functional cable.
5. Be sure the network controller is not damaged.
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Software issue
Operating system issue
Operating system locks up
Symptom
The operating system locks up.
Action
1. Scan for viruses with an updated virus scan utility.
2. Review the BMC WebUI event log.
3. Review the Redfish or IPMI Event LOG.
4. Gather the NMI Crash Dump information for review, if needed.
5. Obtain the Redfish or IPMI Event LOG for use when contacting support.
Errors are displayed in the error log
Symptom
Error messages are displayed in the error log.
Action
Follow the information provided in the error log. For more information, see the operating system
documentation.
Issues occur after the installation of a service pack
Symptom
Issues occur after the installation of a service pack.
Action
Update the operating system. For more information, see Updating the operating system.
Updating the operating system
Prerequisites for updating the operating system
• Before updating the operating system, read the release notes for each update.
• Use care when applying operating system updates (Service Packs, hotfixes, and patches). If you do
not require specific fixes from the update, recommend that you do not apply the updates.
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Updating the operating system
If you decide to apply an operating system update:
1. Perform a full system backup.
2. Apply the operating system update, using the instructions provided.
3. Install the current drivers.
Reconfiguring or reloading software
Prerequisites for reconfiguring or reloading software
If all other options have not resolved the issue, consider reconfiguring the system. Before reconfiguring
the system, do the following:
• Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent
issues. It might be advantageous to start over by removing and reinstalling the software with issues.
• Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the
software
• Be sure the server BIOS is current and the configuration is correct.
• Be sure you have printed records of all troubleshooting information you have collected to this point.
• Be sure you have two good backups before you start. Test the backups using a backup utility.
• Check the operating system and application software resources to be sure you have the latest
information.
• If the last-known functioning configuration does not work, try to recover the system with operating
system recovery software. For more information, see the operating system documentation.
Restoring to a backed-up version
If you recently upgraded the operating system or software and cannot resolve the issue, try restoring a
previously saved version of the system. Before restoring the backup, make a backup of the current
system. If restoring the previous system does not correct the issue, you can restore the current set to be
sure you do not lose additional functionality.
For more information, see the documentation provided with the backup software.
Application software issues
Software locks up
Symptom
The software locks up.
Cause
• The software might be incompatible with other software on the server.
• Known issues might exist with the software.
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• The server configuration might have changed.
• The server might be infected by a virus.
Action
1. Check the application log and operating system log for entries indicating why the software locked up.
2. Check for incompatibility with other software on the server.
3. Check the support website of the software vendor for known issues.
4. Review log files for changes made to the server that might have caused the issue.
5. Scan the server for viruses with an updated virus scan utility.
Errors occur after a software setting is changed
Symptom
The system locks up after settings were changed.
Cause
The new system settings are not supported.
Action
Check the system logs to determine what changes were made, and then change the settings back to the
original configuration.
Errors occur after the system software is changed
Symptom
Errors occur after the system software is changed.
Action
Change the settings back to the original configuration. If more than one setting was changed, change the
settings one at a time to isolate the cause of the issue.
Errors occur after an application is installed
Symptom
Errors occur after an application is installed on a server.
Action
1. Check the application log and operating system log for entries indicating why the software failed.
2. Check system settings to determine if they are the cause of the error. You might need to obtain the
settings from the server setup utility and manually set the software switches. For more information,
see the application documentation, the vendor website, or both.
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3. Check for overwritten files. To determine which files are added by the application, see the application
documentation.
4. Reinstall the application.
5. Be sure you have the most current drivers.
ROM update issue
Remote BIOS or BMC Firmware flash issues
Network connection fails on remote communication by WebUI
Symptom
An error message describing the broken connection displays and the program exits.
Cause
Because network connectivity cannot be guaranteed, it is possible for the administrative client to become
disconnected from the target server during the BIOS or BMC Firmware flash preparation. If any remote
connectivity procedure fails during the BIOS or BMC Firmware flash online preparation, the flash does not
occur for the target system.
Action
1. Attempt to ascertain and correct the cause of connection failure.
2. Restart the process.
Failure occurs during BIOS or BMC Firmware flash
Symptom
The server will not start.
Cause
The flash cannot be interrupted during BIOS or BMC Firmware flash, or the BIOS or BMC Firmware
image is corrupted and the server does not start. The most likely reason for failure is a loss of power to
the system during the flash process.
Action
1. Use BMC web user interface to update the BIOS again.
The BIOS binary xxx.signed.hpm is available in the Firmware Release Package on the Hewlett
Packard Enterprise Support Center.
2. Use the following KCS interface steps to recover BMC.
a. While BMC is malfunctioning, reset the AC power, and then press power button.
Let the system boot to the Linux or Windows operating system.
b. In the command prompt to use BMC binary xxx.ima_enc, enter Yafuflash -kcs xxx.ima_enc
to recover BMC.
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The BMC binary xxx.ima_enc is available in the Firmware Release Package on the Hewlett
Packard Enterprise Support Center.
3. Contact your nearest Hewlett Packard Enterprise support provider.
Target system is not supported
Symptom
If the target system is not listed in the supported servers list, an error message appears and the program
exits.
Cause
Only supported systems can be upgraded using the BMC WebUI.
Action
To determine if the server is supported, check BIOS or BMC Firmware release note and confirm the
server model.
Server does not boot
Symptom
The server does not boot.
Cause
• The system BIOS or BMC Firmware flash process fails.
• The system ROM corrupted.
• The server boot failed due to updating the BIOS or BMC firmware failed, either through tool or webUI.
• A logical drive is not configured on the RAID controller.
• The controller boot order is not set properly.
• RAID containing multiple logical drives might require the boot logical drive to be selected under Option
ROM.
Action
1. For BIOS flash process failure, use BMC WebUI to update BIOS again.
2. For BMC Firmware process failure, contact your nearest Hewlett Packard Enterprise support
representative for the repairing process.
3. A logical drive is not configured on the RAID controller. Configure logical drive on RAID controller and
set controller boot order properly.
4. Properly select the boot logical drive under Option ROM when RAID containing multiple logical drives.
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System utilities
BIOS setup
Accessing the BIOS setup menu screen
Procedure
1. To access the BIOS setup menu screen, turn on the server.
2. If the server is already turned on, save your data and close all open applications, then restart the
server.
3. During POST, press Delete or ESC.
NOTE: The server will take around 3 minutes from turning on the power, booting the system, and
loading system setup.
If you fail to press Delete before POST is completed, you will need to restart the server.
IMPORTANT: The firmware for the BCM controllers supports HII and requires you to configure
RAID under UEFI mode.
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Use the Left/Right arrow keys to move between the menu screens, then press Enter to view that menu
tab.
Use the Up/Down arrow keys to move between the menu options, then press Enter to execute that
option.
Some options lead to pop-up dialog boxes that prompt you to verify that you want to execute that
option. Other options lead to dialog boxes that prompt you for information.
Some options (marked with a ►) lead to submenus that enable you to change the values for the
option. Use the Up/Down/Left/Right arrow keys to scroll through the items in the submenu.
Navigating the BIOS setup menu screen
Use the keys listed on the bottom right of the Setup screen to work your way through the various BIOS
menu and submenu screens. The following table lists these keys and their respective functions.
Key Function
Left / Right arrow keys
Move the cursor to the menu screen you want. The
currently selected screen will be highlighted and
the items it contain will be shown.
Up / Down arrow keys
Move the cursor to the item you want. The currently
selected field will be highlighted
Table Continued
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Key Function
Enter • To open the page for the currently selected
menu/submenu
• To apply a field value.
+ / - keys
F1
F2 Restore the saved User Default settings.
F3 Load optimized default system values.
F4 Save and exit the BIOS setup screen.
Esc
To select a value for the currently selected field
(only if it is user-configurable). Press these keys
repeatedly to display all possible entries. A
parameter that is enclosed in square brackets [ ] is
user-configurable. Black font parameters are not
user-configurable for one of the following reasons:
• The field value is auto-configured or autodetected.·
• The field value is informational only.
• The field is password-protected.
To bring up the General Help window. The General
Help window describes other setup navigation keys
that are not displayed on the legend bar.
If you press this key:
• On one of the primary menu screens, the Exit
menu displays.
Remote Flash BIOS
To remotely flash BIOS on the server, visit the Hewlett Packard Enterprise Support Center for complete
step-by-step instructions. The document can be found in the RemoteUpdate folder of the BIOS firmware
package. For more information, see the Hewlett Packard Enterprise Support Center
BIOS setup menu screen
NOTE:
• The screenshots used in this section are for illustration only. The values displayed may not be the
same as those in your server.
• In the descriptive tables following each of the menu screen illustrations, settings in boldface are the
default and suggested settings.
• On a submenu screen, the previous screen
displays.
• When you are making selections from a pop-up
menu, closes the pop-up without making a
selection.
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Main menu
Parameter Description
BIOS Information
BIOS Version Current system BIOS version.
BIOS Build Date Date when the system BIOS was built.
BIOS Access Level The access level for BIOS
System Information Intel RC code revision
Processor Processor model
PCH PCH stepping
RC Revision
Total Memory Size of system memory detected during boot-up.
System Language Sets the system language.
System Date Sets the system date.
System Time Sets the system time.
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Advanced menu
IMPORTANT: NVMe SSD drive naming might be different than the naming shown in the following
image.
Parameter Description
iSCSI Configuration Configure the iSCSI parameters
Intel® Virtual RAID on CPU Manages the Intel® Virtual RAID on CPU
HPE Ethernet 1Gb 4-port 331i Adapter - NIC
VLAN Configuration VLAN Configuration
Driver Health Provides Health Status for the Drivers/Controllers
Trusted Computing Trusted Computing Setting
ACPI Settings System ACPI Parameters
Serial Port Console Redirection Serial Port Console Redirection
SIO Configuration SIO Configuration parameters
PCI Subsystem Setting PCI Subsystem Setting
Network Stack Configuration Network Stack Settings
58 System utilities
Onboard LAN Port 1-4 Configuration
Table Continued
Page 59
Parameter Description
CSM Configuration CSM Configuration
USB Configuration USB Device Information
NVMe Drive Configuration NVMe device option settings
iSCSI Configuration
Parameter Description
iSCSI Initiator Name
Intel® Virtual RAID on CPU
IMPORTANT: Only Intel® VROC Pass-Thru SKUs are supported. For more information, see the
Intel® website.
The worldwide unique name of iSCSI Initiator. Only
IQN format is accepted. Range is from 4 to 223.
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Parameter Description
All Intel VMD Controllers Select to see more information about the Intel VMD
controllers
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HPE Ethernet 1Gb 4-port 331i Adapter - NIC
Parameter Description
Firmware Image Menu Firmware image information.
MBA Configuration Menu Configure Multiple Boot Agent (MBA) parameters.
Disable HPE Shared Memory features Disable usage of reserved memory regions to allow
direct assignment of device to guest virtual
machines.
Blink LEDs Blink LEDs for a duration up to 15 seconds.
Pre-boot Wake On LAN Configure Pre-boot Wake on LAN(WOL)
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VLAN Configuration
Parameter Description
Enter Configuration Menu VLAN VLAN Configuration
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Driver Health
Parameter Description
Component UEFI driver Driver healthy status
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Trusted Computing
Parameter Description Value
Security Device Support
Enable/Disable Security Device. NOTE: Your
computer will reboot during restart in order to
change State of the Device
Enable
Disable
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ACPI Settings
Parameter Description Value
Enable ACPI Auto
Configuration
Lock Legacy Resources Enables or Disables Lock of Legacy Resources. Enabled
Enables or Disables BIOS ACPI Auto
Configuration.
Enabled
Disabled
Disabled
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Serial Port Console Redirection
Parameter Description Value
Console Redirection Enable/Disable Console redirection function Enabled
Disabled
Console Redirection
Settings
Legacy Console Redirection
Settings
This setting specifies the host computer and the remote computer (which
the user is using) will exchange data. Both computers should have the
same or compatible settings.
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SIO Configuration
Parameter Description
Serial Port
View and set basic properties of the SIO logical device. Like IO
Base, IRQ Range, DMA Channel, and Device Mode.
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PCI Subsystem Settings
IMPORTANT: For standardized LED management support, enable Intel® VMD.
IMPORTANT: To hot swap NVMe SSDs without shutting down the system, enable both Intel® VMD
and PCIe Hot Plug.
Parameter Description Value
PCI Bus Driver Version
Onboard LAN Controller Enable/Disable the onboard LAN1 devices Enabled
Disabled
PCI Devices Common Settings
Above 4G Decoding
SR-IOV Support
Enable/Disable memory mapped I/O to 4GB or
greater address space (Above 4G Decoding)
If the system has SR-IOV capable PCIe Devices,
this option enables or disables Single Root IO
Virtualization Support.
Enabled
Disabled
Enabled
Disabled
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Network Stack Configuration
Parameter Description Value
Network Stack Enable/Disable UEFI Network Stack function. Enabled
Disabled
Ipv4 PXE Support
Ipv4 HTTP Support Enable/Disable Ipv4 HTTP feature. Enabled
Ipv6 PXE Support
Ipv6 HTTP Support Enable/Disable Ipv6 HTTP feature. Enabled
PXE boot wait time Wait time to press ESC key to abort the PXE
Media detect count Number of times presence of media will be
Enable Ipv4 PXE Boot Support. If disabled IPV4
PXE boot option will not be created.
Enable Ipv6 PXE Boot Support. If disabled IPV6
PXE boot option will not be created.
boot.
checked.
Enabled
Disabled
Disabled
Enabled
Disabled
Disabled
0 - 5
1 - 50
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USB Configuration
Parameter Description Value
Legacy USB Support
EHCI Hand-off
XHCI Hand-off
Enables Legacy USB support.
AUTO option disables legacy support if no USB
devices are connected.
DISABLE option will keep USB devices available
only for EFI applications.
This is a workaround for OSes without XHCI
hand-off support.
The XHCI ownership change should be claimed
by XHCI driver.
Enable/Disable XHCI Hand-off support.
This is a workaround for OS without XHCI handoff support.
The XHCI ownership change should be claimed
by the XHCI driver.
Enabled
Disabled
Auto
Enabled
Disabled
Enabled
Disabled
Table Continued
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Parameter Description Value
Internal SD Card Slot Enables the internal SD card slot. Enabled
Disabled
USB Mass Storage Driver
Support
Port 60/64 Emulation
USB transfer time-out The time-out value for Control, Bulk, and
Device reset time-out USB mass storage device Start Unit command
Device power-up delay Maximum time the device will take before it
Enable/Disable USB Mass Storage Driver
support
Enable/Disable the I/O port 60h/64h emulation
support. This should be enabled for the complete
USB keyboard legacy support for non-USB
aware OS.
Interrupt transfers.
time-out.
properly reports itself to the Host Controller.
'Auto' uses default value: for a Root port it is 100
ms, for a Hub port the delay is taken from Hub
descriptor.
Enabled
Disabled
Enabled
Disabled
1 sec
5 sec
10 sec
20 sec
10 sec
20 sec
30 sec
40 sec
Auto
Manual
Device power-up delay in
seconds
Mass Storage Devices Auto detect installed USB storage media.
Delay range is 1..40 seconds, in one second
increments
Manual
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NVMe Drive Configuration
Parameter Description
NVMe configuration Shows information on the installed NVMe devices
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NVMe SSD Drives List
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Platform menu
Parameter Description
PCH Configuration Displays and provides option to change the PCH Settings.
Miscellaneous Configuration System miscellaneous configuration.
Server ME Configuration Displays Server ME Parameters.
Runtime Error Logging Press <Enter> to view or change the runtime error log
configuration.
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Socket menu
Parameter Description
Processor Configuration Configure the Processor Settings.
Common RefCode Configuration Configure the Common RefCode Settings.
UPI Configuration Configure the UPI Settings.
Memory Configuration Configure the Memory Settings.
IIO Configuration Configure the IIO Settings.
Advanced Power Management
Configuration
Configure the Power Management settings.
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Server Management menu
Parameter Description Value
BMC Support Enable/Disable BIOS communicates with BMC Enabled
Disabled
Wait for BMC
FRB-2 Timer Enable/Disable
FRB-2 timer (POST timer).
FRB-2 Timer timeout Configure the FRB-2 timer
Wait For BMC response for specified time out.
It takes around 30 seconds to initialize Host to
BMC interfaces.
Enable/Disable FRB-2 timer (POST timer). Enabled
Enabled
Disabled
Disabled
3 minutes
4 minutes
5 minutes
6 minutes
Table Continued
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Parameter Description Value
FRB-2 Timer Policy Configure the FRB-2 timer policy
OS Watchdog Timer Enable/Disable OS watchdog timer. Enabled
OS Wtd Timer Timeout Configure the OS watchdog timer
Serial Mux Press <Enter> to enable or disable Serial Mux
configuration.
Power Control Policy Configure how the system should respond if AC
Power is lost.
Do Nothing
Reset
Power Down
Disabled
5 minutes
10 minutes
15 minutes
20 minutes
Enabled
Disabled
Power Restore
Last Power State
Do Not PowerUp
No Change(Unknown)
Thermal Policy Configure the system fan cooling status
OS Wtd Timer Policy Configure the FRB-2 Timer policy
System Event Log Configure system event log settings
View FRU Information View information for installed FRU parts.
BMC network configuration Configure BMC network parameters
View System Event Log Press <Enter> to view the System Event Log
Records
BMC User Settings Press <Enter> to Add, Delete and Set Privilege
level for users
BMC Warm Reset Press <Enter> to do Warm Reset BMC.
Normal Cooling
Increased Cooling
Maximum Cooling
Do Nothing
Reset
Power Down
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Security menu
Parameter Description
Administrator Password Set the administrator’s password.
User Password Set the user’s password
Secure Boot Select to configure the secure boot function.
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Boot menu
Parameter Description Value
Boot Configuration
Setup Prompt Timeout Set the number of seconds to wait for setup
activation key.
Bootup NumLock State Select to enable or disable the Num-Lock key
during boot.
Quiet Boot
Boot Option Priorities
Boot Option #1
Boot Option #2
Boot Option #3
Boot Option #4
Boot Option #5
When enabled, BIOS will show a full screen logo
when booting; if disabled, BIOS will show the
diagnostic POST screen when booting.
Displays the device assigned to the specified boot sequence. The
1~ 65535
On
Off
Enabled
Disabled
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Save & Exit menu
Parameter Description
Save Options
Save Changes and Exit Save changes made and exit system setup. Keyboard shortcut:
F4.
Discard Changes and Exit Discard changes made and exit system setup. Keyboard
shortcut: Esc.
Save Changes and Reset Save changes made and restart the system.
Discard Changes and Exit Discard changes made restart the system.
Save Changes Save changes made.
Discard Changes Discard changes made.
Default Options
Restore Defaults
Save as User Defaults Save the current configuration settings as user default values.
Load the factory default settings for all setup parameters.
Keyboard shortcut: F3.
Table Continued
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Parameter Description
Restore User Defaults Load the user default settings for all setup parameters.
Boot Override Force boot through the device.
Restore manufacturing defaults
CAUTION: Restoring default manufacturing settings will reset all BIOS configuration settings to their
default manufacturing values and delete all UEFI non-volatile information, such as boot
configuration and Secure Boot security keys (if Secure Boot is enabled). Previous changes that you
have made might be lost.
Parameter Description
Restore manufacturing defaults Load the factory default settings for all setup parameters.
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Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts.
Item Description
1 Access panel spare parts
2 PCIe riser cage spare part
3 PCIe riser blank spare parts
4 Miscellaneous blank spare parts 1
5 Server ear and front bezel spare parts 1
6 Rack mounting hardware spare parts 1
7 Cable management arm spare parts 1
1
Requires a second processor.
2
Not shown.
Access panel spare parts
Customer self repair on page 140: mandatory
Description Spare part
Access panel P05115-001
PCIe riser cage spare part
2
2
2
2
number
Customer self repair on page 140: mandatory
82 Illustrated parts catalog
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Description Spare part
number
Assembly, secondary riser x16 LP 875539-001
Assembly, secondary tertiary riser 10SFF NVMe
bracket
For primary riser board spares, see PCIe riser board spare parts
PCIe riser blank spare parts
Customer self repair on page 140: mandatory
Description Spare part
PCIe riser blank, slotted 875537-001
Miscellaneous blank spare parts
Customer self repair on page 140: mandatory
Description Spare part
Miscellaneous blanks kit 775423-001
Server ear and front bezel spare parts
875549-001
number
number
Customer self repair on page 140: mandatory
Description Spare part
Left ear 875541-001
Right ear P05116-001
1U Bezel 875561-001
Rack mounting hardware spare parts
Customer self repair on page 140: mandatory
Description Spare part
SFF Easy Install Rail kit 875544-001
SFF Ball Bearing Rail kit 875543-001
Cable management arm spare parts
Customer self repair on page 140: mandatory
number
number
Illustrated parts catalog 83
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Description Spare part
Easy Install Cable Management Arm 744113-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website.
number
Item Description
1 Heatsink spare parts
2 Processor spare parts
3 DIMM spare parts
4 Controller spare parts
5 PCIe riser board spare parts
Heatsink spare parts
Customer self repair on page 140: mandatory
Description Spare part
Standard heatsink 872452-001
Performance heatsink 872453-001
Processor spare parts
Customer self repair on page 140: mandatory
number
84 Illustrated parts catalog
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Description Spare part
number
1.7GHz Intel Xeon-B 3104 processor (85W) 875709-001
1.7GHz Intel Xeon-B 3106 processor (85W) 875710-001
1.8GHz Intel Xeon-S 4108 processor (85W) 875712-001
2.1GHz Intel Xeon-S 4110 processor (85W) 875711-001
2.6GHz Intel Xeon-S 4112 processor (85W) 875714-001
2.2GHz Intel Xeon-S 4114 processor (85W) 875713-001
2.1GHz Intel Xeon-S 4116 processor (85W) 875716-001
2.4GHz Intel Xeon-G 5115 processor (85W) 875715-001
2.3GHz Intel Xeon-G 5118 processor (105W) 875717-001
2.2GHz Intel Xeon-G 5120 processor (105W) 875718-001
3.6GHz Intel Xeon-G 5122 processor (105W)
1
875719-001
2.6GHz Intel Xeon-G 6126 processor (125W) 875720-001
3.4GHz Intel Xeon-G 6128 processor (115W)
1
875721-001
2.1GHz Intel Xeon-G 6130 processor (125W) 874736-001
3.2GHz Intel Xeon-G 6134 processor (130W)
3.0GHz Intel Xeon-G 6136 processor (150W)
1
1
875723-001
875724-001
2.0GHz Intel Xeon-G 6138 processor (125W) 874735-001
2.3GHz Intel Xeon-G 6140 processor (140W)
2.6GHz Intel Xeon-G 6142 processor (150W)
3.6GHz Intel Xeon-G 6144 processor (165W)
2.4GHz Intel Xeon-G 6148 processor (150W)
2.1GHz Intel Xeon-G 6152 processor (140W)
1
Require high performance heat sink. Processors 6128, 5122, and 130W processors or higher require the highperformance heat sink.
DIMM spare parts
Customer self repair on page 140: mandatory
Description Spare part
16GB, 1Gx8, PC4-2666V-R 868846-001
16GB, 2Rx8, DDR4-2666-R P08274-001
16GB, 2Gx4, PC4-2666V-R 850880-001
16GB, 2Gx4, DDR4-2666V-R 872970-001
1
1
1
1
1
874734-001
874733-001
875725-001
874732-001
874730-001
number
32GB, 2Gx8, DDR4-2666V-R 882448-001
Table Continued
Illustrated parts catalog 85
Page 86
Description Spare part
32GB, 2Gx4, PC4-2666V-R 850881-001
64GB, 2Gx4, PC4-2666V-R 850882-001
64GB, 2Gx4, DDR4-2666V-LR 882449-001
Controller spare parts
Controller spare parts
Customer self repair on page 140: mandatory
Description Spare part
PCA Raid Controller-9460-8i P02181-001
PCA Raid Controller-9460-16i P02182-001
CVPM05 Super Capacitor- (9460/CVPM05) P03112-001
PCA Raid Controller-9300-8i/SAS HBA 871488-001
PCA Raid Controller-MegaRAID SAS 1G 9361-8i 871490-001
number
number
PCA SafeStore FIO kit-MegaRAID SAS P10919-001
PCA Raid Controller- MegaRAID SAS 1G 9361-8i 871490-001
Network adapter spare parts
Customer self repair on page 140: mandatory
Description Spare part
PCA Eth (2x10GB-T) X550 PCIe3 Card P02183-001
PCA Eth (2x10Gb)X710 PCIe3 Card P02184-001
PCA Eth (1x25Gb)XXV710 PCIe3 Card P02185-001
PCA Card CL Eth 2x10Gb/Q41132/PCIe3 P03951-001
PCA CL Eth 2x25Gb Q41212 PCIe3 Card P04247-001
PCA Card CL Eth 2x25Gb/MLX4S/PCIe3
PCA Eth (2x50Gb) MLX5 PCIe3 Card
PCA CL Z100G 1P Mellanox CnctX Card 882450-001
PCA CL Eth 2x10GB-T Q41112 PCIe3 Kit P09216-001
PCA CL Eth 10G 4p X710T4 PCIe3 FIO Adapter P11769-001
number
1
1
P03952-001
P02186-001
PCA CL Eth 40GB QSFP+PCIe FIO Adapter P10920-001
1
Mellanox MLX4S and MLX5 cards do not support UEFI PXE boot. To use UEFI PXE boot with Mellanox cards, the
system must change to Legacy mode.
86 Illustrated parts catalog
Page 87
PCIe riser board spare parts
Customer self repair on page 140: mandatory
Description Spare part
Primary riser board, x16 x8, GPU 875545-001
Primary riser board, x16 x16 + SATA M.2 2280 875547-001
Primary riser board, 2x4 NVMe x16x8, GPU, Gen10 875548-001
System board assembly spare parts
Customer self repair on page 140: mandatory
Description Spare part
System board assembly P05113-001
IMPORTANT:
• The default BMC username = admin; password = admin.
• The default Redfish username = Administrator; password = superuser.
number
number
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website.
Item Description
1 Fan spare parts
2 Power supply spare parts
3 Drive spare parts
4 Drive backplane spare parts
1
Table Continued
Illustrated parts catalog 87
Page 88
Item Description
5 Drive backplanes spare parts
6 Cable kit spare parts
7 Battery spare parts
1
Not shown.
Fan spare parts
Customer self repair on page 140: mandatory
Description Spare part
Standard fans 875283-001
High-performance fans 875284-001
Power supply spare parts
Customer self repair on page 140: mandatory
Description Spare part
1
1
1
number
number
800W Flex-slot 277VDC 866727-001
800W Flex-slot 48VDC 866728-001
500W Flex-slot Platinum 866729-001
800W Flex-slot Platinum 866730-001
800W Flex-slot High Efficiency Titanium 96% 866793-001
1600W Flex-slot Platinum 863373-001
Battery spare parts
Customer self repair on page 140: mandatory
Description Spare part
System battery 319603-001
Drive spare parts
Customer self repair on page 140: mandatory
Description Spare part
number
number
300GB 12G SAS 15K SFF SGT HDD P02271-001
600GB 12G SAS 10K SFF ENT HDD 849520-001
1.2TB 12G SAS 10k SFF ENT HDD 849517-001
88 Illustrated parts catalog
Table Continued
Page 89
Description Spare part
number
2.4TB SAS 10K SFF SAS ENT HDD P10688-001
2.4TB SAS 10K SFF SGT ENT HDD P02270-001
240GB SATA RI SFFS4510 SSD P09007-001
480GB SFF SATA RI SSD P02277-001
480GB SATA RI SFF PM883 SSD P10690-001
480GB SATA RI SFF S4510 SSD P09008-001
960GB SFF SATA RI SSD P02278-001
960GB SATA RI SFF S4510 SSD P09009-001
1.92TB SATA RI SFF pm883 SSD P05824-001
1.92TB SATA RI SFF S4510 SSD P09010-001
3.84TB SATA RI SFF S4510 SSD P09011-001
3.84TB SFF SATA RI SSD P02279-001
3.84TB SFF SATA RI SSD P03899-001
3.84TB SATA RI SFF pm883 SSD P00217-001
3.84TB SATA RI SFF se4011 SSD P03900-001
7.68TB SATA RI SFF PM883 SSD P05825-001
240GB SATA MU SFF 5200 SSD P09004-001
960GB SFF SATA MU SSD P03902-001
960GB SFF SATA MU SSD P03903-001
960GB SATA MU SFF P4610 SSD P09012-001
960GB SATA MU SFF SM883 SSD P10689-001
1.92TB SFF SATA MU SSD P02280-001
1.9TB SATA MU 5100PRO SSD P07819-001
1.92TB SATA MU SFF P4610 SSD P09013-001
1.92TB SATA MU SFF INT S4600 SSD P02280-001
3.84TB SATA MU SFF S4610 SSD P05827-001
240GB SATA MU M.2 5100 FIO SSD P09003-001
750GB NVMe WI SFF P4800X SSD P10692-001
960GB NVMe RI SFF7 PM983 SSD P10691-001
1.92TB NVMe RI SFF7 PM983 SSD P06982-001
2TB NVMe RI SFF15 p4510 SSD P05829-001
2TB NVMe RI SFF7 p4511 SSD P05830-001
3.84TB NVMe RI SFF7 PM983 SSD P06983-001
Table Continued
Illustrated parts catalog 89
Page 90
Description Spare part
4TB NVMe RI HHHL P4500 SSD P04245-001
4TB NVMe RI SFF15 P4510 SSD P06981-001
8TB NVMe RI SFF15 p4510 SSD P05828-001
1.6T NVMe MU HHHL PM1725b SSD P04244-001
3.2TB NVMe MU SFF15 P4610 SSD P06980-001
3.2TB NVMe MU SFF15 PM1725b FIO SSD P06984-001
Power switch spare parts
Customer self repair on page 140: mandatory
Description Spare part
SFF Power/UID power switch 875565-001
Drive blackplane spare parts
Customer self repair on page 140: mandatory
number
number
Description Spare part
8SFF drive backplane P05114-001
2SFF NVME drive backplane P10803-001
10SFF NVMe drive backplane P10802-001
Cable kit spare parts
Customer self repair on page 140: mandatory
Description Spare part
2SFF/8SFF cables kit 875566-001
10SFF cables kit 875567-001
10SFF NVMe cables kit 875574-001
Serial port cable 875571-001
8/2/10SFF MSAS HD SAS/SATA cable P03217-001
HPE Trusted Platform Module 2.0 spare part
number
number
Customer self repair on page 140: no
Description Spare part number
HPE Trusted Platform Module 2.0 Gen 10 kit, TAA 872159-001
90 Illustrated parts catalog
Page 91
The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. Once installed,
the TPM module becomes a permanent part of the system board. If you suspect a TPM failure, refer to
HPE Trusted Platform Module 2.0 Gen10 option
Illustrated parts catalog 91
Page 92
Removal and replacement procedures
Required tools
The following tools might be required to perform some procedures:
• T-10/T-15/T-30 Torx screwdriver
• Phillips screwdriver
Safety considerations
Before performing service procedures, review all the safety information.
Electrostatic discharge
Be aware of the precautions you must follow when setting up the system or handling components. A
discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the system or component.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly. Use one or
more of the following methods when handling or installing electrostatic-sensitive parts:
◦ Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
◦ Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
◦ Use conductive field service tools.
◦ Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
92 Removal and replacement procedures
Page 93
Server warnings and cautions
WARNING: This server is heavy. To reduce the risk of personal injury or damage to the equipment:
• Observe local occupational health and safety requirements and guidelines for manual material
handling.
• Get help to lift and stabilize the product during installation or removal, especially when the
product is not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of
two people are required for all rack server installations. If the server is installed higher than chest
level, a third person may be required to help align the server.
• Use caution when installing the server in or removing the server from the rack; it is unstable
when not fastened to the rails.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby button
does not completely shut off system power. Portions of the power supply and some internal circuitry
remain active until AC/DC power is removed.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating
uninterruptible power supply. This device protects the hardware from damage caused by power
surges and voltage spikes and keeps the system in operation during a power failure.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to
thermal damage.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can
weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and might become
unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
Removal and replacement procedures 93
Page 94
WARNING: To reduce the risk of personal injury or damage to the equipment, adequately stabilize
the rack before extending a component outside the rack. Extend only one component at a time. A
rack may become unstable if more than one component is extended.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately
secured at the top and bottom to the building structure.
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of
the following procedures:
• Extend the server from the rack.
If you are performing service procedures in a Hewlett Packard Enterprise, Compaq branded, Telco, or
third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain
access to internal components.
For more information about Telco rack solutions, refer to the RackSolutions.com website.
• Power down the server.
If you must remove a server from a rack or a non-hot-plug component from a server, power down the
server.
• Remove the server from the rack.
If the rack environment, cabling configuration, or the server location in the rack creates awkward
conditions, remove the server from the rack.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
IMPORTANT: When the server is in standby mode, auxiliary power is still being provided to the
system.
To power down the server, use one of the following methods:
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
• Use the Power Control function through the BMC web interface.
This method initiates a controlled remote shutdown of applications and the OS before the server
enters standby mode.
Before proceeding, verify that the server is in standby mode by observing that the system power LED is
amber.
94 Removal and replacement procedures
Page 95
Extend the server from the rack
NOTE: If the optional cable management arm option is installed, you can extend the server without
powering down the server or disconnecting peripheral cables and power cords. These steps are only
necessary with the standard cable management solution.
Procedure
1. Power down the server (Power down the server).
2. Disconnect all peripheral cables and power cords.
3. Loosen the front panel thumbscrews.
4. Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
5. After performing the installation or maintenance procedure, slide the server into the rack:
a. Slide the server fully into the rack.
b. Secure the server by tightening the thumbscrews.
6. Connect the peripheral cables and power cords.
Remove the server from the rack
To remove the server from a Hewlett Packard Enterprise, Compaq-branded, Telco, or third-party rack:
Procedure
1. Power down the server (Power down the server).
2. Extend the server from the rack (Extend the server from the rack).
3. Disconnect the cabling and remove the server from the rack. For more information, see the
documentation that ships with the rack mounting option.
4. Place the server on a sturdy, level surface.
Remove the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to
thermal damage.
To remove the component:
Removal and replacement procedures 95
Page 96
Procedure
1. Power down the server (Power down the server).
2. Extend the server from the rack (Extend the server from the rack).
3. Open or unlock the locking latch, slide the access panel to the rear of the chassis, and remove the
access panel.
Removing and replacing the bezel
Removing the drive tray
Remove the component as indicated.
96 Removal and replacement procedures
Page 97
Removing a SAS/SATA drive
Procedure
1. Back up all server data.
2. Observe the LED status of the drive and determine if it can be removed.
3. Remove the drive.
4. Remove the drive from the carrier.
Removal and replacement procedures 97
Page 98
To replace the component, reverse the removal procedure.
Removing and replacing a power supply blank
To replace the component, reverse the removal procedure.
Removing and replacing the AC power supply
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all
bays are populated with either a component or a blank.
Procedure
1. Power down the server.
2. Remove all power:
98 Removal and replacement procedures
Page 99
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
3. Access the product rear panel.
4. Remove the power supply.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
To replace the component, reverse the removal procedure.
Removing and replacing a fan
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to
thermal damage.
IMPORTANT: For optimum cooling, install fans in all primary fan locations.
CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 1 and
2 in a single-processor configuration.
CAUTION: To avoid damage to the equipment, do not operate the server for extended periods of
time if the server does not have the optimal number of fans installed. Although the server might
boot, Hewlett Packard Enterprise does not recommend operating the server without the required
fans installed and operating.
The valid fan configurations are listed in the following tables.
One-processor configuration
Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 Fan bay 7
Fan blank Fan blank Fan Fan Fan Fan Fan
Two-processor configuration
Removal and replacement procedures 99
Page 100
Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 Fan bay 7
Fan Fan Fan Fan Fan Fan Fan
The loss of a single fan rotor (one standard fan) causes loss of redundancy.
The server supports variable fan speeds. The server shuts down during the following temperature-related
scenarios:
• At POST, BMC performs an orderly shutdown if a cautionary temperature level is detected.
• In the OS, BMC performs an orderly shutdown if a shutdown point is triggered. The actual shutdown
behavior will be impacted by the OS settings.
High-performance fans
High-performance fans are used for 8SFF +2SFF NVMe and 10SFF drive configurations when NVMe
drives are installed in the server.
High-performance fans are also required for ASHRAE-compliant configurations. For more information on
ASHRAE-compliant configurations, see the Hewlett Packard Enterprise website.
Procedure
1. Extend the server from the rack.
2. Remove the access panel.
3. Remove the fan.
IMPORTANT: When a hot-plug fan is removed, the other fans in the server will increase speed
to compensate.
To replace the component, reverse the removal procedure.
100 Removal and replacement procedures
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