HP Cloudline CL2200 G10, Cloudline CL2100 G10 Troubleshooting Manual

HPE Cloudline CL2100 / CL2200 Gen10

Abstract

This document is for the person who installs, administers, services, and troubleshoots servers. This guide describes identification and
maintenance procedures, and specifications and requirements for hardware components and software. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are familiar with weight
and stability precautions.

Server

Troubleshooting Guide

Part Number: P04906-001a
December 2017
Edition: 1

© Copyright 2017 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services

are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not
responsible for information outside the Hewlett Packard Enterprise website.

Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries. Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.

Chapter 1 BIOS POST / Beep Code

1-1 BIOS POST Code

PEI_CORE_STARTED

0x10

PEI_CAR_CPU_INIT

0x11

// reserved for CPU 0x12 - 0x14

PEI_CAR_NB_INIT

0x15

// reserved for NB 0x16 - 0x18

PEI_CAR_SB_INIT

0x19

// reserved for SB 0x1A - 0x1C

PEI_MEMORY_SPD_READ

0x1D

PEI_MEMORY_PRESENCE_DETECT

0x1E

PEI_MEMORY_TIMING

0x1F

PEI_MEMORY_CONFIGURING

0x20

PEI_MEMORY_INIT

0x21

// reserved for OEM use: 0x22 - 0x2F

// reserved for AML use: 0x30

PEI_MEMORY_INSTALLED

0x31

PEI_CPU_INIT

0x32

PEI_CPU_CACHE_INIT

0x33

PEI_CPU_BSP_SELECT

0x34

PEI_CPU_AP_INIT

0x35

PEI_CPU_SMM_INIT

0x36

PEI_MEM_NB_INIT

0x37

// reserved for NB 0x38 - 0x3A

PEI_MEM_SB_INIT

0x3B

// reserved for SB 0x3C - 0x3E

// reserved for OEM use: 0x3F - 0x4E

PEI_DXE_IPL_STARTED

0x4F

//Recovery

PEI_RECOVERY_AUTO

0xF0

PEI_RECOVERY_USER

0xF1

PEI_RECOVERY_STARTED

0xF2

PEI_RECOVERY_CAPSULE_FOUND

0xF3

PEI_RECOVERY_CAPSULE_LOADED

0xF4

//S3

PEI_S3_STARTED

0xE0

PEI_S3_BOOT_SCRIPT

0xE1

PEI_S3_VIDEO_REPOST

0xE2

PEI_S3_OS_WAKE

0xE3

//DXE_STATUS_CODE

DXE_CORE_STARTED

0x60

DXE_NVRAM_INIT

0x61

DXE_SBRUN_INIT

0x62

DXE_CPU_INIT

0x63

//reserved for CPU 0x64 - 0x67

DXE_NB_HB_INIT

0x68

DXE_NB_INIT

0x69

DXE_NB_SMM_INIT

0x6A

//reserved for NB 0x6B - 0x6F

DXE_SB_INIT

0x70

DXE_SB_SMM_INIT

0x71

DXE_SB_DEVICES_INIT

0x72

//reserved for SB 0x73 - 0x77

DXE_ACPI_INIT

0x78

DXE_CSM_INIT

0x79

//reserved for AMI use: 0x7A - 0x7F

//reserved for OEM use: 0x80 - 0x8F

DXE_BDS_STARTED

0x90

DXE_BDS_CONNECT_DRIVERS

0x91

DXE_PCI_BUS_BEGIN

0x92

DXE_PCI_BUS_HPC_INIT

0x93

DXE_PCI_BUS_ENUM

0x94

DXE_PCI_BUS_REQUEST_RESOURCES

0x95

DXE_PCI_BUS_ASSIGN_RESOURCES

0x96

DXE_CON_OUT_CONNECT

0x97

DXE_CON_IN_CONNECT

0x98

DXE_SIO_INIT

0x99

DXE_USB_BEGIN

0x9A

DXE_USB_RESET

0x9B

DXE_USB_DETECT

0x9C

DXE_USB_ENABLE

0x9D

//reserved for AMI use: 0x9E - 0x9F

//reserved for AML use: 0xA0

DXE_IDE_BEGIN

0xA1

DXE_IDE_RESET

0xA2

DXE_IDE_DETECT

0xA3

DXE_IDE_ENABLE

0xA4

DXE_SCSI_BEGIN

0xA5

DXE_SCSI_RESET

0xA6

DXE_SCSI_DETECT

0xA7

DXE_SCSI_ENABLE

0xA8

DXE_SETUP_VERIFYING_PASSWORD

0xA9

//reserved for AML use: 0xAA

DXE_SETUP_START

0xAB

DXE_SETUP_INPUT_WAIT

0xAC

DXE_READY_TO_BOOT

0xAD

DXE_LEGACY_BOOT

0xAE

DXE_EXIT_BOOT_SERVICES

0xAF

RT_SET_VIRTUAL_ADDRESS_MAP_BEGIN

0xB0

RT_SET_VIRTUAL_ADDRESS_MAP_END

0xB1

DXE_LEGACY_OPROM_INIT

0xB2

DXE_RESET_SYSTEM

0xB3

DXE_USB_HOTPLUG

0xB4

DXE_PCI_BUS_HOTPLUG

0xB5

DXE_NVRAM_CLEANUP

0xB6

DXE_CONFIGURATION_RESET

0xB7

//reserved for AMI use: 0xB8 - 0xBF

//reserved for OEM use: 0xC0 - 0xCF

//PEI_STATUS_CODE

//Errors

//Regular boot

PEI_MEMORY_INVALID_TYPE

0x50

PEI_MEMORY_INVALID_SPEED

0x50

PEI_MEMORY_SPD_FAIL

0x51

PEI_MEMORY_INVALID_SIZE

0x52

PEI_MEMORY_MISMATCH

0x52

PEI_MEMORY_NOT_DETECTED

0x53

PEI_MEMORY_NONE_USEFUL

0x53

PEI_MEMORY_ERROR

0x54

PEI_MEMORY_NOT_INSTALLED

0x55

PEI_CPU_INVALID_TYPE

0x56

PEI_CPU_INVALID_SPEED

0x56

PEI_CPU_MISMATCH

0x57

PEI_CPU_SELF_TEST_FAILED

0x58

PEI_CPU_CACHE_ERROR

0x58

PEI_CPU_MICROCODE_UPDATE_FAILED

0x59

PEI_CPU_NO_MICROCODE

0x59

PEI_CPU_INTERNAL_ERROR

0x5A

PEI_CPU_ERROR

0x5A

PEI_RESET_NOT_AVAILABLE

x5B

//reserved for AMI use: 0x5C - 0x5F

//Recovery

PEI_RECOVERY_PPI_NOT_FOUND

0xF8

PEI_RECOVERY_NO_CAPSULE

0xF9

PEI_RECOVERY_INVALID_CAPSULE

0xFA

//reserved for AMI use: 0xFB - 0xFF

//S3 Resume

PEI_MEMORY_S3_RESUME_FAILED

0xE8

PEI_S3_RESUME_PPI_NOT_FOUND

0xE9

PEI_S3_BOOT_SCRIPT_ERROR

0xEA

PEI_S3_OS_WAKE_ERROR

0xEB

//reserved for AMI use: 0xEC - 0xEF

// DXE_STATUS_CODE

DXE_CPU_ERROR

0xD0

DXE_NB_ERROR

0xD1

DXE_SB_ERROR

0xD2

DXE_ARCH_PROTOCOL_NOT_AVAILABLE

0xD3

DXE_PCI_BUS_OUT_OF_RESOURCES

0xD4

DXE_LEGACY_OPROM_NO_SPACE

0xD5

DXE_NO_CON_OUT

0xD6

DXE_NO_CON_IN

0xD7

DXE_INVALID_PASSWORD

0xD8

DXE_BOOT_OPTION_LOAD_ERROR

0xD9

DXE_BOOT_OPTION_FAILED

0xDA

DXE_FLASH_UPDATE_FAILED

0xDB

DXE_RESET_NOT_AVAILABLE

0xDC

//reserved for AMI use: 0xDE - 0xDF

1-2 BIOS POST Beep Code

1-2-1 PEI Beep Codes

# of Beeps

Description

1

Memory not Installed.

1

Memory was installed twice (InstallPeiMemory routine in PEI Core called twice)

2

Recovery started

3

DXEIPL was not found

3

DXE Core Firmware Volume was not found

4

Recovery failed

4

S3 Resume failed

7

Reset PPI is not available

1-2-2 DEX Beep Codes

# of Beeps

Description

1

Invalid password

4

Some of the Architectural Protocols are not available

5

No Console Output Devices are found

5

No Console Input Devices are found

6

Flash update is failed

7

Reset protocol is not available

8

Platform PCI resource requirements cannot be met

Chapter 2 Remote Troubleshooting

2-1 WebUI

2-1-1 To remote manage the server, login into BMC web UI. For first time use, enter the default user name and

password. This can be found on label on the server. After entering the username and password, click on

the “Sign me in” button.

2-1-2 If the password is forgotten, a new one can be generated by clicking on “I forgot my password”.

2-1-3 If the server BMC LAN port (Also called Management LAN port) is not connected DHCP server, a static IP

address will need to be setup. Click on [Network and Sharing Center] item in Control Panel.

2-1-4 Click on [Change adapter settings]

2-1-5 Double click [local area network connection] item.

2-1-6 Click [Properties] item.

2-1-7 Click [Internet Protocol Version 4 (TCP/IPv4) item.

2-1-8 Select [Use the following IP address] and enter a static IP address and subnet mask. This address should

be from the same network and segment as the client PC network setting. (Static IP for example)

2-1-9 Connect an Ethernet cable between the host server BMC LAN port and the client PC LAN port.

CL2100 Gen10 Server:

CL2200 Gen10 Server:

2-1-10 Power on the system, and press [Del] key to enter BIOS Setup Utility. Go to the [Server Mgmt ] tab

and select [BMC network Configuration] item. Press the [Enter] key.

2-1-11 Press the [Enter] key to “configuration address source” and change to [Static] option.

2-1-12 Next, select “Station IP Address” option and enter the IP Address. Next select subnet mask option,

add enter the subset mask address (Static IP example).

2-1-13 After entering the static IP and subnet mask addresses, press the [F10] key, select “Yes” and press the

[Enter] key to save the configuration and exit.

2-1-14 Next, enter the IP address in browser’s web address field. You will see a “There is a problem with this

website’s security certificate” webpage. Click on [Continue to this website (not recommended)].

Afterwards, you will see the IPMI logon webpage. This will allow you to link to the BMC web UI.

2-1-15 Login to the Management Console (BMC web UI). After you successfully login into the Management

Console, the remote management console GUI will appear.

2-1-16 Network Interface Configuration: To change from DHCP to static IP, please click on [Settings] 

[Network Settings]  [Network IP Settings]  Disable IPv4 DHCP  Enter IPv4 Address, IPv4 Subnet and

IPv4 Gateway for static IP address.

2-1-17 Updates: To update the BMC firmware, click on [Maintenance] [Firmware Update] [Select

Firmware Image]  click [Browse] button.

2-1-18 Sensor: To check the server health status, click on [Sensor]. The Sensor Reading webpage will

appear.

2-1-19 To find out the CPU temperature, click on [CPU0_TEMP] or [CPU1_TEMP] to get the current CPU

temperature and Upper Critical CPU temperature

2-1-20 Remote Access: Click on [Remote Control] and click on [Launch KVM].

2-2 Checking for errors

2-2-1 System event log: The system event log records an event when the sensor detects an abnormal state. When

the log matches a predefined alert, the server system will send out a notification. To determine what the

abnormal state is, click on [Logs & Reports]  and select [IPMI Event Log]. Examples of abnormal states

include: CPU upper non-critical, voltage Lower critical, system fan lower critical, etc.