HP Classmate Notebook PC User Manual

User Guide

Windows is U.S. registered trademark of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: March 2014

Document Part Number: 760166-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to

http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Getting information ............................................................................................................................................ 1

2 Getting to know your computer ......................................................................................................................... 2

Locating hardware ................................................................................................................................ 2

Locating software ................................................................................................................................. 2

3 Connecting to the Internet (select models only) ............................................................................................... 3

Connecting to a wireless network (select models only) ........................................................................ 3

Connecting to a wired network (select models only) ............................................................................ 3

4 Maintenance ..................................................................................................................................................... 4

Updating programs and drivers ............................................................................................................ 4

Cleaning your computer ....................................................................................................................... 4

Traveling with the computer ................................................................................................................. 5

5 Securing your computer and information .......................................................................................................... 7

Using passwords .................................................................................................................................. 7

Using Internet security software ........................................................................................................... 9

Installing software updates ................................................................................................................. 10

Securing your wireless network .......................................................................................................... 10

Backing up your software applications and information ..................................................................... 10

6 Backing up, restoring, and recovering ............................................................................................................ 11

Creating a Microsoft recovery drive (select models only) ................................................................... 11

Using Windows Refresh for quick and easy recovery ........................................................................ 12

Removing everything and reinstalling Windows ................................................................................. 12

Backing up data using File History ..................................................................................................... 12

7 Support information ......................................................................................................................................... 13

How to get help .................................................................................................................................. 13

Where to get help ............................................................................................................................... 13

Customer support for repairs .............................................................................................................. 13

8 Specifications .................................................................................................................................................. 14

Input power ......................................................................................................................................... 14

Operating environment ....................................................................................................................... 14

9 Troubleshooting .............................................................................................................................................. 15

Troubleshooting resources ................................................................................................................. 15

Resolving issues ................................................................................................................................ 15

10 Electrostatic discharge .................................................................................................................................. 18

Index ................................................................................................................................................................... 19

1 Getting information

Task Instructions

Set up your computer

●

Connect to the Internet See

●

Recover factory settings See

●

Troubleshoot the most common

●

computer hardware and software issues

Find electronic user guides and

●

specifications for your computer model

Order parts and find additional

●

troubleshooting help

Upgrade or replace components of

●

your computer

Find computer warranty information

●

Find safety and regulatory notices

●

Find ergonomic information

●

Get up-to-date information and help

●

from the Windows community

Maintain your computer See

●

Find worldwide support

●

Online chat with an HP

◦

technician

Setup Instructions

Connecting to the Internet (select models only) on page 3.

Backing up, restoring, and recovering on page 11.

Troubleshooting on page 15.

See

http://www.hp.com/support, and select your country. Select Drivers & Downloads,

Go to and then follow the on-screen instructions.

http://www.hp.com/go/contactHP.

Go to

http://www.hp.com/support/consumer-forum.

Go to

Maintenance on page 4.

For support in your language, go to

wwcontact_us.html.

poster

http://welcome.hp.com/country/us/en/

Email support

◦

Support telephone numbers

◦

HP service center locations

◦

2 Getting to know your computer

Locating hardware

To find out what hardware is installed on your computer:

From the Desktop, right-click the Start menu in the lower-left corner of the screen, and then

▲

select Device Manager.

A list displays all the devices installed on your computer.

To find out information about system hardware components and the system BIOS version number:

1. From the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Select Settings.

3. Select Change PC Settings.

4. Select Update and recovery.

5. Select Recovery, and then under Advanced startup, select Restart now.

6. From the Choose an option screen, select Troubleshoot.

7. From the Troubleshoot screen, click Advanced options.

8. From the Advanced options screen, click UEFI Firmware Settings.

9. From the UEFI Firmware Settings screen, select Restart.

System information displays.

Locating software

To find out what software is installed on your computer:

Point to the lower-left area of the Start screen, and then click the arrow.

▲

2 Chapter 2 Getting to know your computer

+ 17 hidden pages