HP (Hewlett-Packard) CE479A-BGJ, P1560, P1600, CE749ABGJ User Manual

LASERJET PROFESSIONAL P1560 and P1600 Printer series
User Guide
www.hp.com/support/ljp1560series www.hp.com/support/ljp1600series
HP LaserJet Professional P1560 and P1600 printer series
User Guide
Copyright and License
© 2010 Copyright Hewlett-Packard Development Company, L.P.
Trademark Credits
®
, Acrobat®, and PostScript® are
Adobe trademarks of Adobe Systems Incorporated.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Part number: CE663-90901
Edition 1, 3/2010
Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that are recommended to avoid losing data or damaging the
product.
WARNING! Warnings alert you to specific procedures to avoid personal injury, catastrophic loss of
data, or extensive damage to the product.
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iv Conventions used in this guide ENWW
Table of contents
1 Product basics
Product comparison ............................................................................................................................. 2
Environmental features ........................................................................................................................ 3
Product features ................................................................................................................................... 4
Product views ....................................................................................................................................... 6
Front and left side view ........................................................................................................ 6
Back view ............................................................................................................................. 7
Serial number and model number location .......................................................................... 7
Control-panel layout ............................................................................................................. 8
2 Software for Windows
Supported operating systems for Windows ........................................................................................ 10
Supported printer-drivers for Windows ............................................................................................... 10
Select the correct printer-driver for Windows ..................................................................................... 11
HP Universal Print Driver (UPD) ........................................................................................ 11
Priority for print settings ...................................................................................................................... 12
Change printer-driver settings for Windows ....................................................................................... 13
Remove software for Windows ........................................................................................................... 14
Use the uninstall utility to remove Windows software ........................................................ 14
Use the Windows Control Panel to remove software ........................................................ 14
Supported utilities for Windows .......................................................................................................... 15
HP Web Jetadmin .............................................................................................................. 15
HP Embedded Web Server ............................................................................................... 15
3 Use the product with Mac
Software for Mac ................................................................................................................................ 18
Supported operating systems for Macintosh ..................................................................... 18
Supported printer drivers for Macintosh ............................................................................. 18
Remove software for Mac .................................................................................................. 18
Priority for print settings for Mac ........................................................................................ 19
Change printer-driver settings for Macintosh ..................................................................... 19
Software for Mac ................................................................................................................ 20
HP Printer Utility for Mac ................................................................................... 20
Supported utilities for Mac ................................................................................................. 20
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Print with Mac ..................................................................................................................................... 21
Create and use printing presets in Macintosh ................................................................... 21
Resize documents or print on a custom paper size ........................................................... 21
Print a cover page .............................................................................................................. 21
Print multiple pages on one sheet of paper in Macintosh .................................................. 22
Print on both sides (duplex) with Mac ................................................................................ 23
4 Connect the product
Supported network operating systems ............................................................................................... 26
Printer sharing disclaimer .................................................................................................. 26
Connect with USB .............................................................................................................................. 27
HP Smart Install ................................................................................................................. 27
CD installation .................................................................................................................... 27
Connect to a network ......................................................................................................................... 28
Supported network protocols ............................................................................................. 28
Install the product on a wired network ............................................................................... 28
Configure network settings ................................................................................................ 29
HP Embedded Web Server ............................................................................... 20
Automatic .......................................................................................................... 23
Manual .............................................................................................................. 23
View or change network settings ...................................................................... 29
Set or change the network password ................................................................ 29
IP address ......................................................................................................... 29
Link speeds and duplex settings ....................................................................... 30
5 Paper and print media
Understand paper and print media use .............................................................................................. 32
Special paper or print media guidelines ............................................................................................. 33
Change the print driver to match the media type and size ................................................................. 34
Supported paper sizes ....................................................................................................................... 35
Supported paper types ....................................................................................................................... 36
Tray and bin capacity ......................................................................................................................... 37
Load paper trays ................................................................................................................................ 38
Priority input slot ................................................................................................................ 38
Main-input tray ................................................................................................................... 38
Paper orientation for loading trays ..................................................................................... 38
6 Print tasks
Cancel a print job ............................................................................................................................... 42
Stop the current print job from the control panel ................................................................ 42
Stop the current print job from the software program ........................................................ 42
Print with Windows ............................................................................................................................. 43
Open the Windows printer driver ....................................................................................... 43
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Get help for any print option with Windows ....................................................................... 43
Change the number of print copies with Windows ............................................................. 43
Print colored text as black with Windows ........................................................................... 44
Save custom print settings for reuse with Windows .......................................................... 44
Use a printing quick set ..................................................................................... 44
Create a custom printing quick set .................................................................... 44
Improve print quality with Windows ................................................................................... 44
Select a page size ............................................................................................. 44
Select a custom page size ................................................................ 44
Select a paper type ........................................................................................... 45
Select the print resolution .................................................................................. 45
Print the first or last page on different paper with Windows ............................................... 46
Scale a document to fit page size with Windows ............................................................... 46
Add a watermark to a document with Windows ................................................................. 46
Print on both sides (duplex) with Windows ........................................................................ 47
Automatic .......................................................................................................... 47
Manual .............................................................................................................. 48
Create a booklet with Windows ......................................................................................... 49
Print multiple pages per sheet with Windows .................................................................... 49
Select page orientation with Windows ............................................................................... 50
7 Manage and maintain
Print information pages ...................................................................................................................... 52
Configuration page ............................................................................................................ 52
Supplies status page ......................................................................................................... 52
Demo page ........................................................................................................................ 52
Use the HP Embedded Web Server ................................................................................................... 53
Open the embedded Web server ....................................................................................... 53
Embedded Web server sections ........................................................................................ 54
Economy settings ............................................................................................................................... 55
EconoMode ........................................................................................................................ 55
Auto-Off mode ................................................................................................................... 55
Quiet mode settings ........................................................................................................................... 56
Manage supplies and accessories ..................................................................................................... 57
Manage print cartridges ..................................................................................................... 57
Information tab .................................................................................................. 54
Settings tab ....................................................................................................... 54
Networking tab .................................................................................................. 54
HP Smart Install tab .......................................................................................... 54
Links .................................................................................................................. 54
Print-cartridge storage ....................................................................................... 57
HP policy on non-HP print cartridges ................................................................ 57
HP fraud hotline and Web site .......................................................................... 57
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Clean the product ............................................................................................................................... 68
Product updates ................................................................................................................................. 72
8 Solve problems
Solve general problems ...................................................................................................................... 74
Restore factory settings ...................................................................................................................... 75
Interpret control-panel light patterns ................................................................................................... 76
Clear jams .......................................................................................................................................... 80
Solve paper-handling problems .......................................................................................................... 90
Solve image-quality problems ............................................................................................................ 91
Recycle supplies ............................................................................................... 57
Replacement instructions .................................................................................................. 58
Redistribute toner .............................................................................................. 58
Replace the print cartridge ................................................................................ 60
Replace the pickup roller ................................................................................... 62
Replace the separation pad .............................................................................. 65
Clean the pickup roller ....................................................................................................... 68
Clean the paper path ......................................................................................................... 69
Clean the print-cartridge area ............................................................................................ 70
Clean the exterior .............................................................................................................. 71
Firmware updates .............................................................................................................. 72
Troubleshooting checklist .................................................................................................. 74
Factors that affect product performance ............................................................................ 75
Common causes of jams ................................................................................................... 80
Jam locations ..................................................................................................................... 80
Clear jams from the input trays .......................................................................................... 81
Clear jams from the duplexer ............................................................................................. 83
Clear jams from the output areas ...................................................................................... 85
Clear jams from inside the product .................................................................................... 86
Solve repeated jams .......................................................................................................... 89
Change the jam recovery setting ....................................................................................... 89
Image defect examples ...................................................................................................... 91
Light print or faded ............................................................................................ 91
Toner specks ..................................................................................................... 91
Dropouts ............................................................................................................ 92
Vertical lines ...................................................................................................... 92
Gray background ............................................................................................... 92
Toner smear ...................................................................................................... 93
Loose toner ....................................................................................................... 93
Vertical repetitive defects .................................................................................. 93
Misformed characters ........................................................................................ 93
Page skew ......................................................................................................... 94
Curl or wave ...................................................................................................... 94
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Wrinkles or creases ........................................................................................... 94
Toner scatter outline ......................................................................................... 95
Moisture ............................................................................................................ 95
Optimize and improve image quality .................................................................................. 96
Change print density ......................................................................................... 96
Solve performance problems ............................................................................................................. 97
Solve connectivity problems ............................................................................................................... 98
Solve direct-connect problems .......................................................................................... 98
Solve network problems .................................................................................................... 98
Solve product software problems ..................................................................................................... 100
Solve common Windows problems ................................................................................. 100
Solve common Macintosh problems ................................................................................ 100
Appendix A Supplies and accessories
Order parts, accessories, and supplies ............................................................................................ 104
Part numbers .................................................................................................................................... 104
Paper-handling accessories ............................................................................................ 104
Print cartridges ................................................................................................................. 104
Cables and interfaces ...................................................................................................... 104
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 106
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 107
End User License Agreement .......................................................................................................... 108
Customer self-repair warranty service .............................................................................................. 110
Customer support ............................................................................................................................. 110
Repack the product .......................................................................................................................... 111
Appendix C Specifications
Physical specifications ..................................................................................................................... 114
Power consumption, electrical specifications, and acoustic emissions ............................................ 114
Environmental specifications ............................................................................................................ 114
Appendix D Regulatory information
FCC regulations ............................................................................................................................... 116
Environmental product stewardship program ................................................................................... 117
Protecting the environment .............................................................................................. 117
Ozone production ............................................................................................................ 117
Power consumption ......................................................................................................... 117
Toner consumption .......................................................................................................... 117
Paper use ........................................................................................................................ 117
Plastics ............................................................................................................................ 117
HP LaserJet print supplies ............................................................................................... 117
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Return and recycling instructions ..................................................................................... 118
United States and Puerto Rico ........................................................................ 118
Multiple returns (more than one cartridge) ..................................... 118
Single returns ................................................................................. 118
Shipping .......................................................................................... 118
Non-U.S. returns ............................................................................................. 119
Paper ............................................................................................................................... 119
Material restrictions .......................................................................................................... 119
Disposal of waste equipment by users in private households in the European Union ... . 119
Chemical substances ....................................................................................................... 119
Material Safety Data Sheet (MSDS) ................................................................................ 119
For more information ....................................................................................................... 119
Declaration of conformity .................................................................................................................. 121
Safety statements ............................................................................................................................. 122
Laser safety ..................................................................................................................... 122
Canadian DOC regulations .............................................................................................. 122
VCCI statement (Japan) .................................................................................................. 122
Power cord instructions ................................................................................................... 122
Power cord statement (Japan) ......................................................................................... 122
EMC statement (Korea) ................................................................................................... 122
Laser statement for Finland ............................................................................................. 123
GS statement (Germany) ................................................................................................. 123
Substances Table (China) ............................................................................................... 124
Restriction on Hazardous Substances statement (Turkey) ............................................. 124
Index ................................................................................................................................................................. 125
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1 Product basics

Product comparison
Environmental features
Product features
Product views
ENWW 1

Product comparison

HP LaserJet Professional P1560 printer series HP LaserJet Professional P1600 printer series
Speed: 22 A4 pages per minute (ppm), 23 letter-size ppm
Trays: Priority input slot (10-sheet) and a main-input tray
(250-sheet)
Output bin: 125-sheets
Connectivity: Hi-Speed USB 2.0 port
Two-sided printing: Manual duplexing (using the printer
driver and the go button
on the control-panel)
Speed: 25 A4 ppm, 26 letter-size ppm
Trays: Priority input slot (10-sheet) and a main-input tray
(250-sheet)
Output bin: 125-sheets
Connectivity: Hi-Speed USB 2.0 port and on-board
networking
Two-sided printing: Automatic duplexing
2 Chapter 1 Product basics ENWW

Environmental features

Duplex Save paper by using duplex printing as your default print setting.
The HP LaserJet Professional P1560 printer series supports manual duplexing.
The HP LaserJet Professional P1600 printer series supports automatic and manual
duplexing.
Recycling Reduce waste by using recycled paper.
Recycle print cartridges by using the HP return process.
Energy savings Save energy by initiating Auto-Off mode for the product.
HP Smart Web Printing Use HP Smart Web Printing to select, store, and organize text and graphics from multiple Web
pages and then edit and print exactly what you see onscreen. It gives you the control you need for printing meaningful information while minimizing waste.
Download HP Smart Web Printing from this Web site:
www.hp.com/go/smartweb.
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Product features

Benefit Supporting features
Print quality
Supported operating systems
Ease of use
Flexible paper handling
Genuine HP print cartridge.
True 600 x 600 dots per inch (dpi) text and graphics.
FastRes (1200 dpi).
Adjustable settings to optimize print quality.
Windows 7 (32-bit and 64-bit)
Windows Vista (32-bit and 64-bit)
Windows XP (32-bit and 64-bit)
Windows Server 2008 (32-bit and 64-bit)
Windows Server 2003 (32-bit and 64-bit)
Mac OS X v10.4, v10.5, v10.6
HP Smart Install feature installs product software when you connect a
USB cable between the product and a computer.
The genuine HP print cartridge is easy to install.
Convenient access to the print cartridge and to the paper path through
the print-cartridge door.
Paper tray can be adjusted with one hand.
A main-input tray for letterhead, envelopes, labels, transparencies,
custom-sized media, postcards, and heavy paper.
Interface connections
Energy savings
Economical printing
Priority input slot for letterhead, envelopes, labels, transparencies,
custom-sized media, postcards, and heavy paper.
A 125-sheet top output bin.
Print on both sides
HP LaserJet Professional P1560 printer series: Manual
duplexing.
HP LaserJet Professional P1600 printer series: Automatic
duplexing.
Hi-Speed USB 2.0 port
A built-in internal print server for connecting to a 10/100Base-T network
(network models only).
The product automatically conserves electricity by substantially reducing
power consumption when it is not printing.
N-up printing (printing more than one page on a sheet) and Printing on
Both Sides features save paper.
EconoMode (might save toner).
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Benefit Supporting features
Supplies
Accessibility
Security
A supplies status page with print cartridge gauges that estimate remaining
supply level. Not available for non-HP supplies.
Authentication for genuine HP print cartridges.
Easy ordering for replacement supplies.
The online user guide is compatible with text screen-readers.
All doors and covers can be opened by using one hand.
Kensington lock receptacle on back of product.
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Product views

Front and left side view

Figure 1-1 HP LaserJet Professional P1560 and P1600 printer series
1
2
7
6
5
1 Output bin
2 Output tray extension
3 Priority input slot
4 Main-input tray
5 Power button
6 Cartridge door lift-tab
7 Control panel
3
4
6 Chapter 1 Product basics ENWW

Back view

Figure 1-2 HP LaserJet Professional P1560 and P1600 printer series
1 USB port
2 Power receptacle
3 Kensington lock
4 Duplexer and rear jam-access door (HP LaserJet Professional P1600 printer series only)
1
3
4
2
HP internal network port (HP LaserJet Professional P1600 printer series only)

Serial number and model number location

The label that contains the product and serial numbers is on the rear of the product.
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Control-panel layout

The control panel contains four lights and two buttons.
NOTE: See Interpret control-panel light patterns on page 76 for a description of what the light
patterns mean.
Figure 1-3 HP LaserJet Professional P1560 and P1600 printer series control panel
1
2 3 4 5 6
1
Toner light : When the print cartridge is low, the toner light illuminates. When the print cartridge is out of the product, the toner light
2
Attention light : Indicates that the print-cartridge door is open or other errors exist.
3
Ready light : When the product is ready to print, the ready light is on. When the product is processing data, the ready light
4
Go light : Indicates that there is a continuable error (along with the attention light ).
5
Go button : To print a configuration page, press and hold the go button , and then release the button when the ready light button
6 Cancel button : To cancel the print job, press the cancel button .
blinks.
blinks. To print a demo page, press and release the go button . When the go light is flashing, press the go
to continue the print job.
blinks.
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2 Software for Windows

Supported operating systems for Windows
Supported printer-drivers for Windows
Select the correct printer-driver for Windows
Priority for print settings
Change printer-driver settings for Windows
Remove software for Windows
Supported utilities for Windows
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Supported operating systems for Windows

The product comes with software for the following Windows® operating systems:
Windows 7 (32-bit and 64-bit)
Windows Vista (32-bit and 64-bit)
Windows XP (32-bit and 64-bit)
Windows Server 2008 (32-bit and 64-bit)
Windows Server 2003 (32-bit and 64-bit)
For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to
http://www.microsoft.com.

Supported printer-drivers for Windows

The product comes with software for Windows that allows the computer to communicate with the product. This software is called a printer driver. Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks.
NOTE: The most recent drivers are available at www.hp.com/support/ljp1560series or www.hp.com/ support/ljp1600series.
In addition to the printer drivers that are installed during a HP Smart Install or from the product CD, the following printer drivers are available for download from the Web:
PCL 5 Universal Printer Driver for Windows (HP UPD PCL 5) (HP LaserJet Professional P1600
printer series only)
XPS (XML Paper Specification) driver
NOTE: For more information about the UPD, see www.hp.com/go/upd.
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Select the correct printer-driver for Windows

NOTE: Only the HP LaserJet Professional P1600 printer series supports the HP Universal Print Driver.
Whenever possible, use the printer drivers installed during the HP Smart Install or from the product CD. The UPD printer driver is a secondary back-up printer driver.

HP Universal Print Driver (UPD)

NOTE: To use the HP UPD, you must disable the product HP Smart Install feature.
The HP Universal Print Driver (UPD) for Windows is a single driver that gives you instant access to virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on proven HP print driver technology and has been tested thoroughly and used with many software programs. It is a powerful solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers configuration information, and then customizes the user interface to show the product’s unique, available features. It automatically enables features that are available for the product, such as two-sided printing and stapling, so you do not need to enable them manually.
For more information, go to
www.hp.com/go/upd.
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Priority for print settings

Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here override settings changed anywhere else.
Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box.
Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software. You can change most of the print settings here.
Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.
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Change printer-driver settings for Windows

Change the settings for all print jobs until the software program is closed
1. On the File menu in the software
program, click Print.
2. Select the driver, and then click
Properties or Preferences.
The steps can vary; this procedure is most common.
Change the default settings for all print jobs
1. Windows XP, Windows Server
2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.
-or-
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
-or-
Windows Vista and Windows 7:
Click Start, click Control Panel, and then in the category for
Hardware and Sound click Printer.
2. Right-click the driver icon, and then
select Printing Preferences.
Change the product configuration settings
1. Windows XP, Windows Server
2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.
-or-
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.
-or-
Windows Vista and Windows 7:
Click Start, click Control Panel, and then in the category for
Hardware and Sound click Printer.
2. Right-click the driver icon, and then
select Properties.
3. Click the Device Settings tab.
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Remove software for Windows

Use the uninstall utility to remove Windows software

1. Click Start, and then click All Programs.
2. Click HP, and then click HP LaserJet Professional P1560 and P1600 printer.
3. Click Uninstall, and then follow the onscreen instructions to remove the software.

Use the Windows Control Panel to remove software

Windows XP
1. Click Start, Control Panel, and then Add or Remove Programs.
2. Find and select the product from the list.
3. Click the Change/Remove button to remove the software.
Windows Vista and Windows 7
1. Click Start, Control Panel, and then Programs and Features.
2. Find and select the product from the list.
3. Select the Uninstall/Change option.
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Supported utilities for Windows

NOTE: Only the HP LaserJet Professional P1600 printer series supports utilities for Windows.

HP Web Jetadmin

HP Web Jetadmin is a simple print and imaging peripheral management software tool that helps optimize product use, control color costs, secure products, and streamline supplies management by enabling remote configuration, proactive monitoring, security troubleshooting, and reporting of printing and imaging products.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit
www.hp.com/go/webjetadmin.
When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer) by navigating to the HP Web Jetadmin host.

HP Embedded Web Server

NOTE: Only the HP LaserJet Professional P1600 printer series supports the HP Embedded Web
Server.
The product is equipped with an embedded Web server, which provides access to information about product and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Apple Safari, or Firefox.
The embedded Web server resides on the product. It is not loaded on a network server.
The embedded Web server provides an interface to the product that anyone who has a network­connected computer and a standard Web browser can use. No special software is installed or configured, but you must have a supported Web browser on your computer. To gain access to the embedded Web server, type the IP address for the product in the address line of the browser. (To find the IP address, print a configuration page. For more information about printing a configuration page, see
Print information pages on page 52.)
For a complete explanation of the features and functionality of the embedded Web server, see
Embedded Web server sections on page 54.
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3 Use the product with Mac

Software for Mac
Print with Mac
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Software for Mac

Supported operating systems for Macintosh

The product supports the following Macintosh operating systems:
Mac OS X v10.4, v10.5, and v10.6
NOTE: PPC and Intel® Core™ processors are supported.

Supported printer drivers for Macintosh

The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, a CUPS driver, and the HP Printer Utilities for Mac OS X. The HP printer PPD file, in combination with the CUPS driver, provides full printing functionality and access to specific HP printer features.

Remove software for Mac

Use the uninstall utility to remove the software.
1. Browse to the following folder:
Library/Printers/hp/laserjet/P1100_P1560_P1600Series/
2. Double-click the HP Uninstaller.app file.
3. Click the Continue button, and then follow the onscreen instructions to remove the software.
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