HP C9270A, C9271A, C9272A, C9273A, C9274A User Manual

User Guide

hp fax 1010 series

Copyright © 2002 Hewlett-Packard Company
All rights are reserved. No part of the document may be

photocopied, reproduced, or translated to another
language without the prior written consent of Hewlett­Packard Company.

Publication number: C9270-90102
First edition: November 2002
Printed in China

notice

The information contained in this document is subject to
change without notice and should not be construed as a
commitment by the Hewlett-Packard Company.

Hewlett-Packard assumes no responsibility for any
errors that may appear in this document, nor does it
make expressed or implied warranty of any kind with
regard to this material, including, but not limited to the
implied warranties of merchantability and fitness for a
particular purpose.

The Hewlett-Packard Company shall not be liable for
incidental or consequential damages in connection with,
or arising out of the furnishing, performance, or use of
this document and program material which it describes.

Note: Regulatory information can be found in the

Specification section of this guide.

It is not lawful in many places to make copies of the
following items. When in doubt, check with a legal
representative first.

• Governmental paper or documents

• Passports
– Immigration papers
– Selective service papers
– Identification badges, cards or insignias

• Governmental stamps:
– Postage stamps
– Food stamps

• Checks or drafts drawn on Governmental agencies

• Paper currency, traveler’s checks, or money orders

• Certificates of deposit

• Copyrighted works

safety information

WARNING! To prevent fire or
shock hazard, do not expose this
product to rain or any type of
moisture.

Always follow basic safety precautions when using this
product to reduce risk of injury from fire or electric shock.

WARNING! Potential shock
hazard

• Read and understand all instructions in the setup
poster.

• Telephone lines can develop hazardous voltages. To
avoid electrical shock, do not touch the contacts on the
end of the cord, or any of the sockets on the HP Fax.
Replace damaged cords immediately.

• Never install telephone wiring during a lightening
storm.

• Observe all warnings and instructions marked on the
product.

• Unplug this product from wall outlets and telephone
jacks before cleaning.

• Do not install or use this product near water or when
you are wet.

• Install the product securely on a stable surface.

• Install the product in a protected location where no
one can step on or trip over the line cord, and where
the line cord will not be damaged.

• If the product does not operate normally, see the
Troubleshooting section of this user guide.

• No operator-serviceable parts inside. Refer servicing
to qualified service personnel.

• Use in a well ventilated area.

i

quick start ................................................................................................................ 1

load paper ............................................................................................................................ 1

paper type and sizes ......................................................................................................... 1

load documents to fax or copy ................................................................................................. 2

send a fax ............................................................................................................................. 2

receive a fax .......................................................................................................................... 2

make a copy .......................................................................................................................... 3

make a telephone call ............................................................................................................. 4

the hp fax, front panel and menus ........................................................... 5

the hp fax 1010 ..................................................................................................................... 5

front view ......................................................................................................................... 5

rear view ......................................................................................................................... 6

front panel ....................................................................................................................... 6

the menus .............................................................................................................................. 8

navigate the menus ................................................................................................................. 9

ready mode ..................................................................................................................... 9

menu buttons .................................................................................................................... 9

enter dates, times, text, and telephone numbers ....................................................................... 10

most text fields ................................................................................................................ 10

fax header telephone number ........................................................................................... 10

set up your fax...................................................................................... 11

set the answer modes ............................................................................................................ 11

set rings to answer ................................................................................................................ 12

use Caller ID ........................................................................................................................ 12

turn Caller ID on ............................................................................................................. 12

see who called with Caller ID ........................................................................................... 13

print a list of Caller ID numbers ......................................................................................... 13

block junk fax numbers ......................................................................................................... 13

add a junk fax number .................................................................................................... 13

delete a number .............................................................................................................. 13

image TCR .......................................................................................................................... 14

distinctive ring (DRPD) ........................................................................................................... 15

teach the hp fax the ring pattern ....................................................................................... 15

set up distinctive ring (DRPD) answer mode ........................................................................ 15

speed dialing ........................................................................................ 17

store a number in the phone book .......................................................................................... 17

contents

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hp fax 1010 series

print the phone book ............................................................................................................. 17

dial from the phone book ...................................................................................................... 18

one-touch dialing ............................................................................................................ 18

speed dialing ................................................................................................................. 18

phone book dialing ......................................................................................................... 18

basic functions....................................................................................... 19

paper types and sizes ........................................................................................................... 19

document types and sizes ...................................................................................................... 20

set document resolution and contrast for a single copy .............................................................. 20

adjust volume ....................................................................................................................... 21

ringer volume ................................................................................................................. 21

speaker volume ............................................................................................................... 21

automatic fax redial .............................................................................................................. 21

receiving via an extension telephone ...................................................................................... 22

advanced faxing ................................................................................... 23

broadcasting ....................................................................................................................... 23

delayed fax ......................................................................................................................... 23

polling ................................................................................................................................ 24

setting send polling ......................................................................................................... 24

polling another fax to receive ........................................................................................... 24

to cancel the scheduled job ................................................................................................... 25

forward faxes ...................................................................................................................... 25

other features........................................................................................ 27

set the date and time ............................................................................................................ 27

turn on and off alarm and key sounds ..................................................................................... 27

set the fax header information ................................................................................................ 28

print user reports .................................................................................................................. 28

automatic reports ............................................................................................................ 28

reports you can print ....................................................................................................... 28

reprinting faxes .................................................................................................................... 29

clearing memory .................................................................................................................. 29

set menu options .................................................................................................................. 30

loudspeaker ......................................................................................................................... 31

redial a number in memory .................................................................................................... 31

care and maintenance ........................................................................... 33

print cartridge information ..................................................................................................... 33

view ink level ...................................................................................................................... 33

print the self test ................................................................................................................... 34

replace the print cartridge ..................................................................................................... 34

clear jammed documents and paper ....................................................................................... 35

document jams during transmission ................................................................................... 35

paper jams during printing ............................................................................................... 35

maintain the print cartridge .................................................................................................... 36

clean the print cartridge nozzles ....................................................................................... 36

wipe the print nozzles and contacts ................................................................................... 36

clean the document scanner area ........................................................................................... 38

adjust the scanner ................................................................................................................ 39

iii

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hp fax 1010 series

LCD error messages .............................................................................................................. 39

troubleshooting .................................................................................................................... 41

fax problems .................................................................................................................. 41

print quality problems ...................................................................................................... 42

paper feeding problems ................................................................................................... 42

specifications and
regulatory

information.......................................................................................... 43

paper types and sizes ........................................................................................................... 43

document types and sizes ...................................................................................................... 43

acceptable documents ..................................................................................................... 43

print cartridge ...................................................................................................................... 44

product specifications ........................................................................................................... 44

a sample of ITU #1 chart (reduced to 60.5%) .......................................................................... 45

environmental product stewardship program ............................................................................ 46

hp fax 1010 series battery .................................................................................................... 46

regulatory information ........................................................................................................... 47

declaration of conformity ....................................................................................................... 49

use hewlett-packard support services ....................................................................................... 50

warranty ............................................................................................................................. 51

index...................................................................................................................... 53

iv

hp fax 1010 series

1

QUICK

STARTQUICK

STARTQUICK

STARTQUICK

STARTQUICK

STARTQUICK

STARTQUICK

START

1

QUICK

START

load paper

This chapter gives you a quick introduction to the basic functions of your new fax machine.
Please refer to the later chapters for detailed instructions.

load paper

You can load up to 50 sheets of plain paper in the input tray. Before loading the paper,
make sure the paper size is set correctly in the

Set Up System

menu. For more information, see

Paper Size on page 30.

paper type and sizes

The HP Fax is designed to work with a variety of plain papers (cotton bond 70–90 g/m

2

(20–24 lb)) in A4, Letter, and Legal sizes.

Tip! Some papers have a side that’s been conditioned for printing. The “print side” is

indicated on the paper’s packaging. Always load with the print side facing you.

1

Pull the paper tray cover toward you.

2

Fan, neatly stack, then insert up to 50 sheets of paper with the print side facing you.

If necessary, squeeze the paper guide, and move it to match the width of the paper. Be
sure to not bind the paper the paper stack.

paper guide

quick start

2

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hp fax 1010 series

3

Push the paper tray cover back into place.

load documents to fax or copy

You can load up to 10 pages in the document feeder. Load the documents face down
(printed side toward the machine).

send a fax

1

Place the document to be sent (up to 10 pages) in the document feeder.

2

Dial the number by using one of these methods:

• Entering the number and pressing

Start/Enter

.

• Removing the handset, entering the number, and pressing

Start/Enter

.

• Using the

Loudspeaker

button to listen as you dial, then pressing

Start/Enter

.

• Pressing and holding a One Touch button. For more information, see one-touch

dialing on page 18.

• Pressing the

Speed Dial

button, entering a speed dial code and pressing

Start/

Enter

. For more information, see dial from the phone book on page 18.

Note: One touch and speed dial codes must have been previously programmed. For

more information, see store a number in the phone book on page 17.

receive a fax

How faxes are received depends on how the Answer Mode is set.

FAX or TAM answer mode

The fax machine will answer the telephone, automatically detect fax tones, and receive a
fax.

Tip! If you answer the telephone and hear fax tones, press the

Start/Enter

button to receive

the fax.

AUTO answer mode

In AUTO mode the telephone rings for a certain number of rings (see set rings to answer on

page 12 ), then switches to FAX receiving.

Adjust guides to document width.

QUICK

STARTQUICK

STARTQUICK

STARTQUICK

STARTQUICK

STARTQUICK

STARTQUICK

START

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hp fax 1010 series

TEL answer mode

If the answer Mode is set to TEL, you must manually receive faxes.

1

Answer the telephone.

2

If you hear fax tones, press the

Start/Enter

button.

3

Once you hear fax tones from both machines (this may take several seconds), you may
hang up the telephone.

make a copy

You can make multiple copies of a10 page document.

single copy—no options

1

Turn the page face down and insert it into the document feeder.

2

Press Copy twice.

multiple copies or copies with options

1

Turn the page face down and insert it into the document feeder.

2

Press

Copy

.

Number of Copies

then

01 [01–40]

will display.

Tip! The maximum number of copies depends on the model you purchased.

3

If you want more than one copy, use the phone pad to enter the number of copies.

4

Press

Copy

to start copying or press

Start/Enter

to go to the next option.

Zoom Rate

then

97%

will display.

5

Press



to select the reduction or enlargement percentage you want (50, 75, 87,

93, 97, 100, 120, 125, or 150).

6

Press

Copy

to start copying or press

Start/Enter

to go to the next option.

Collate

then

Off

will display.

7

Press



to select On if you want the copies collated.

If

Collate

is

Off

, pressing either

Copy

or

Start/Enter

will start copying.

8

If

Collate

is On, press

Copy

to start copying or press

Start/Enter

to go to the next option.

Print Order

then

Normal

will display.

9

Press



to select

Reverse

if you want the last page printed first.

Printing the copies in reverse order will cause the first page to be on top when the copy
is complete.

10

Pressing either

Copy

or

Start/Enter

will start copying.

4

quick start

hp fax 1010 series

make a telephone call

Use one of the following methods:

• Pick up the handset and dial the number.

• Press and hold a One Touch number. This turns on the loudspeaker. When you are

connected, pick up the handset. For more information, see one-touch dialing on

page 18.

• Press the

Speed Dial

button, enter a speed dial code and press

Start/Enter

. This turns on

the loudspeaker. When you are connected, pick up the handset. For more information,
see dial from the phone book on page 18.

Note: One touch and speed dial codes must have been previously programmed. For more
information, see store a number in the phone book on page 17.

5

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2

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the hp fax 1010

This chapter lists the basic features of your new HP Fax and introduces you to the machine.
For detailed instructions, refer to the later chapters.

The HP Fax 1010 offers the following features:

• 40 page fax memory

• 50 page paper tray

• 10 page document feeder

• 50 speed dialing locations (including10 One-Touch) (see page 17).

• Distinctive Ring (DRPD) capability (this feature only is available in certain areas) (see

page 15).

• Broadcasting to send the same document to multiple destinations (see page 23).

• Fax forwarding to forward documents to another fax machine (see page 25).

• Delayed fax to send the document at a later time (see page 23).

• Send/Receive Polling (see page 24).

• Caller ID (see page 12).

• Last 10 number redial (see page 31).

• Junk fax blocking (with Caller ID) (see page 13).

• Reports to help you manage your work (see page 28).

the hp fax 1010

front view

paper support

handset

paper guide

document guide

paper tray cover

document support

document feeder

paper tray

the hp fax, front panel

and menus

6

the hp fax, front panel and menus

hp fax 1010 series

rear view

front panel

EXT. LINE HANDSET

Connect extension phone or
answering machine here.

power cord socket

1 2345 6 7 8 9

10

11

12

13

14151617181920

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the hp fax 1010

hp fax 1010 series

Feature Purpose

1

Scan & Fax Mode

: Turns on and off scanning all pages before sending the fax.

2

Silent Mode

: Turns off and on most sounds made by the machine. To do this automatically at certain

hours, see Silent Mode on page 31

3

Report/Help

: Prints status reports or the Help file, which contains information on using your HP Fax.

4

Access Cartridge

: Moves the print cartridge so it can be replaced.

5

Resolution

: Improves the clarity of a document you are faxing or copying.

6

Space

: Enters a space between words when entering a name in a text field.

7

LCD Display:

Displays menu items and messages from the HP fax.

8

Ans.Mode/Contrast

:

• When no document is loaded, pressing this button changes the Answer Mode.

• When a document is loaded, pressing this button changes the contrast for faxing and copying.

9

R or Flash:

Switches between telephone functions such as call waiting. Contact your local telephone

company for information. Note: The name of this button varies by country.

10

Menu

: Displays the options available for your HP Fax.

11

Scroll/Volume

:

When no document is loaded:

• When no other button has been pressed, adjusts the ringer volume.

• If the handset is off hook, adjusts the handset volume.

• When

Loudspeaker

has been pressed, adjusts the speaker volume.

• When

Menu

has been pressed, displays the next and previous menu options.

• When you are entering numbers or text, moves the cursor to the digit or character to be edited.

12

Copy

: Copies a document.

13

Start/Enter

:

• Starts a fax or printing a report.

• Accepts the selection shown in the display.

14

Cancel

:

• In the Menu system, stops an operation at any time.

• When entering text or numbers,
– Pressing once, backspace deletes numbers or letters when editing.
– Holding down, deletes entire field.
– Pressing again after holding down, returns to Ready mode.

15

Redial/Pause

:

• Redials the last number or allows you to select one of the last 10 numbers called to redial.

• Adds a pause while storing a number in memory.

16

Loudspeaker:

Allows you to listen to the telephone while dialing or accessing voice mail.

17

Mute/Search

:

• Mutes the telephone during a telephone call.

• Search for a number stored in memory.

18

Speed Dial

: Stores and dials up to 50 telephone/fax numbers.

19

Symbols

: Used to enter special characters when entering a name in a text field.

20

Phone pad:

Dials telephone and fax numbers and enters letters and symbols in text fields. The phone

pad is also used for one-touch dialing.

8

the hp fax, front panel and menus

hp fax 1010 series

the menus

SET DATE & TIME SET UP SYSTEM ADVANCED FAX SET UP SOUND MEMORY CLEAR MAINTENANCE

SET SYSTEM ID

Fax Number

Fax Name

Clean Cartridge

View Ink Level

Adjust Scanner

Self Test

System ID

Dial/Schedule

Journal

Default System

Alarm Sound

Key Sound

Set Broadcasting

Set Delayed Fax

Set Polling Send

Cancel Schedule

Set Fax Forward

Language

Sending Confirm

Paper Size

Auto Redutction

Discard Size

Rings to Answer

Rcv. Start Code

ECM Mode

Caller ID

Set Junk Fax No.

Auto Journal

DRPD

Silent Mode

Resolution

Contrast

Image TCR

Dial Mode

Date Format

Date & Time

the hp fax, front

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9

navigate the menus

hp fax 1010 series

navigate the menus

ready mode

Whenever the HP Fax is ready for faxing and copying (called Ready mode), it will display
the date, time, and answer mode. For example,

OCT-05 14:23 FAX

menu buttons

Use the Menu buttons to navigate the menu items.

• Press the

Menu

button to access the menu system.

• Use the



buttons to scroll through the options on a particular level.

• Press

Start/Enter

to select a particular menu option.

• Press

Cancel

to return to Ready mode.

Example To change the default Resolution setting to Fine, you would take the following
steps.

1

Press the

Menu

button repeatedly until

Set Up System

displays.

2

Press

Start/Enter

.

Language

will display.

3

Use the



to scroll until

Resolution

displays.

4

Press

Start/Enter

.

Standard

will display.

5

Use the



to scroll until

Fine

displays.

6

Press

Start/Enter

.

7

Press

Cancel

to return to Ready mode.

Menu

Scroll/Volume

Copy

Start/Enter

Cancel

10

the hp fax, front panel and menus

hp fax 1010 series

enter dates, times, text, and telephone numbers

Use these buttons when menu items ask you to enter dates, time or text.

• If the date format seems unfamiliar, check that you selected the correct one for your

country when setting up your HP Fax (see set the date and time on page 27).

• Some items on the display will show up with the blinking cursor under the item to

change. Simply press the key for the new character or number or use the



to move

to the one you want to change.

• To enter a pause in a telephone number, press

Redial/Pause

. A P will appear in the

display. Press the button multiple times for a longer pause.

• When entering text, press the phone pad button repeatedly to scroll through the

characters. Use the following table for reference.

most text fields

The letters and numbers scroll as shown next to each button for text fields such as the phone
book.

fax header telephone number

For most telephone numbers you can only enter the numbers (for example, 1234567890).
For the fax header that prints on all your faxes (see set the fax header information on page

28), you can enter some punctuation in the number.

To punctuate the telephone number in the fax header, use these buttons:

Space 1 ABC2 DEF3

GHI4 JKL5 MNO6

PQRS7 TUV8 WXYZ9

nothing if text, use
symbol button to
enter *

+ – , . ‘ / * # & ( ) 0

nothing if text, use
symbol button to
enter #

Space

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

WXYZ

Symbols

Space 1 ( ) –

Space

11

set up your faxset up your faxset up your faxset up your faxset up your faxset up your faxset up your fax

3

set up your fa

x

set the answer modes

Follow these instructions to finish setting up your HP Fax 1010.

set the answer modes

How the product receives faxes depends on the answer mode you chose when you set up
the product. You can send faxes in any answer mode. The answer mode setting determines
how the product answers the incoming call.



When no document is loaded, press the

Ans.Mode/Contrast

button until the desired

option displays.

How are you going to use your HP Fax? Read about...

• Fax machine with few or no voice calls.

FAX mode

• Telephone and fax machine without an
answering machine.

AUTO mode

• As a fax machine with an external answering
machine.

TAM mode

• Using Distinctive Ring (DRPD) service to set up a
separate telephone number for your fax on the
same physical line as your other numbers.

See distinctive ring (DRPD) on

page 15.

• FAX mode

• In Ready mode,

FAX

appears in the right hand corner of the display.

• When you get a call, the machine answers after the second ring, and
receives the fax automatically. When reception is complete, the machine
returns to Ready mode.

• If you want to change the number of rings before it answers, see set rings to

answer on page 12.

• AUTO
mode

• In Ready mode,

AUTO

appears in the right hand corner of the display.

• When a call comes in, the machine answers it. If a fax is being received, the
machine goes into receive mode. If the machine does not sense a fax signal,
it will ring in a different tone to tell you it may be a regular telephone call. If
you do not pick up the handset it will switch back to receive mode after
several more rings.

• If you want to change the number of rings before it answers, see set rings to

answer on page 12.

set up your fax

12

set up your fax

hp fax 1010 series

set rings to answer

You can select the number of rings that will occur before the fax answers an incoming call.
If you are using your machine as both a telephone and a fax machine, we suggest you set
the ring count to at least 4 to give you time to answer.

1

Press

Menu

repeatedly until

SET UP SYSTEM

displays and press

Start/Enter

.

Language

will display.

2

Use the



to scroll to

Rings to Answer

and press

Start/Enter

.

3

Enter the number of rings you want (2–7) and press

Start/Enter

.

use Caller ID

Many countries have the Caller ID system that enables the receiver to view the numbers or
names of callers. Once you have subscribed to Caller ID services, your machine can display
caller information.

turn Caller ID on

1

Press

Menu

repeatedly until

SET UP SYSTEM

displays and press

Start/Enter

.

2

Use the



to scroll to

Caller ID

and press

Start/Enter

.

3

Use the



to scroll to the desired option and press

Start/Enter

.

•

On

: Activates the Caller ID feature.

•

On /w Junk Fax:

Activates Caller ID and ignores any fax registered as a junk fax

(see block junk fax numbers on page 13).

•

Off:

Deactivates the Caller ID feature.

• TAM mode

You must have an answering machine attached to the EXT line socket on your
fax machine.

• In Ready mode,

TAM

appears in the right hand corner of the display.

• When a call comes in, the answering machine answers and records the
caller’s message if they leave one. If the machine detects a fax signal, it goes
into receive mode.

• If you have set your machine to TAM Mode and your answering machine is
switched off or the answering machine is not connected directly to your fax
machine, the machine will automatically go into receive mode after several
rings.

• If your answering machine allows you to set the number of rings before it
answers the telephone, set the answering machine to answer an incoming
call in less than 4 rings.

• When your answering machine answers an incoming call, it records a fax
tone until it realizes a fax is coming through. Due to this, your answering
machine may tell you a voice message has been left, even when it is actually
a fax.

• TEL mode

• In Ready mode,

TEL

appears in the right hand corner of the display.

• Automatic fax reception is turned off. You can receive a fax only by lifting the
handset and pressing

Start/Enter

.

set up your faxset up your faxset up your faxset up your faxset up your faxset up your faxset up your fax

13

block junk fax numbers

hp fax 1010 series

see who called with Caller ID

This function allows you to see who has called. You cannot dial these numbers.

1

Hold

Redial/Pause

for about two seconds.

2

Press



until

Caller ID

displays and press

Start/Enter

.

3

Scroll through the numbers by pressing



.

print a list of Caller ID numbers

1

Press

Report/Help

.

2

Press



until

Caller ID

displays and press

Start/Enter

.

block junk fax numbers

If you subscribe to Caller ID, you can block future faxes from numbers on the Caller ID List.
Before using this feature, you must set the Caller ID option to

On w/ Junk Fax

(see use Caller

ID on page 12)

add a junk fax number

1

Press

Menu

repeatedly until

SET UP SYSTEM

appears and press

Start/Enter

.

2

Select

Set Junk Fax No.

3

Press

Start/Enter

.

4

Press



until

Add

displays and press

Start/Enter

.

The machine shows the first Caller ID number.

5

Press



to find the Caller ID number you want to register as a junk fax and press

Start/Enter

.

You can enter up to 20 numbers. Numbers which have already been entered as a junk
number are marked by

*

at the end of the display.

delete a number

1

Press

Menu

repeatedly until

SET UP SYSTEM

appears and press

Start/Enter

.

2

Press



until

Set Junk Fax No.

displays and press

Start/Enter

.

3

Press



until

Delete

displays and press

Start/Enter

.

The machine shows the first junk number.

4

Press



to scroll to the junk fax number you want to delete and press

Start/Enter

.