HP C5644A, C5645B, SureStoreT4i, SureStoreT4e User Manual

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English: C5644-90943

SureStore T4

Models T4i, T4e

User’s Guide

(Replace with Colour Cover Artwork)

Front Cover

Product Details

Note your tape drive details here so you can find them easily when you need them.

Model name:

Product number:

Serial number:

Date purchased/installed:

SCSI ID:

HP SureStore T4_

Inside Front Cove r

HP SureStore T4 User’s Guide

subject to change w it hout notice. This document contains proprietary information

which is protected by copyright. All rights are reserved. No part of this document may be photocopied, repro duced or tran slated to anot her lang uage without the prior written consent of Hewlett-Pa ckard Company.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages (inclu ding lost profits) in connection with the furnishing, performance, or use of this material whether based on warranty, contract, or other legal theory.

March 1998 Part Number C5644-90943

Contents

1 Preparing for Installation

Your New HP SureStore T4 Tape Drive 1-2 Before You Start 1-2 Internal Drives 1-3

Check the Contents of the Box 1-3 Installation Overview 1-4

External Drives 1-5

Check the Contents of the Box 1-5 Installation Overview 1-6

Checking System Prerequisites 1-7

Hardware Requirements 1-7 Operating System Requirements 1-8 Backup Software 1-8

Planning the SCSI Bus 1-9

Checking Your Cur r ent SCSI Con figuration 1-9

What Next? 1-10

2 Installing an Internal Tape Drive

Overview of the Installation Process 2-2 Tools You May Need 2-3 Preparing the Computer 2-3 Preparing the Tape Drive 2-5 Installing the Tape Drive in the Bay 2-8 Verifying the Installation 2-11 What Next? 2-12

3 Installing an External Tape Drive

Overview of the Installation Process 3-2 Tools You May Need 3-2 Preparing the Tape Drive 3-3 Installing the Tape Drive 3-5 Verifying the Installation 3-8 What Next? 3-8

Contents

4 Caring for Your Tape Drive

Care of the Tape Drive 4-2 Choosing Tapes for Your Tape Drive 4-3

Erasing Tapes 4-3 Inserting and Removing Tape Cartridges 4-4 Write-Protecting a Tape Cartridge 4-6 Caring for Your Tape Cartridges 4-7

Operating Conditions 4-7

Storing Tape Cartridges 4-7

5 Troubleshooting

Save Yourself a Call 5-2 Troubleshooting Tips 5-2 Things to Try First 5-3

TapeAssure 5-3

Problems with Your Co m puter 5-3

Problems with Your Tape Drive 5-4

Contents-2

6 Product Specifications and Ordering Information

Interface A-2

Backup Speed A-2

Tape Format A-2

Reliability Specifications A-3

Power Requirements A-3

Physical Specifications A-3

Certifications A-3 Ordering Information A-4

Tape Cartridges A-4

SCSI Accessories A-4

7 Customer Support

Warranty B-2 Service and Support B-3 Contacting Customer Support B-6

Preparing for Installation

This chapter provides an overview of the installation process and tells you what you will need before installing the HP SureStore T4 tape drive.

Preparing for Installation

Your New HP SureStore T4 Tape Drive

The HP SureStore T4 tape drive p rovides reliable data protection at an af fordable price. The HP SureStore T4 integrates easily into your small network server, peer-to-peer network, or desktop compute r. Based on T rav an (TR-4) technology , each tape cartridge has a native storage capacity of 4 GB, enough capacity to back up a small server or peer-to-peer network on a single tape. If your backup application provides software data compression, a single tape may store up to 8 GB of data (assuming a 2:1 compression ratio).

Before You Start

Before you install your HP SureStore T4 drive:

Check the contents of the box against the list on page 1-3 for internal drives or page

page 1-5 for external drives. Write your drive’s serial number and other details on the inside front cover of this

book. The serial number can be found inside the drive’s tape door. The product number is:

1-2

T4i internal drive: C5644C

•

T4e external drive: C5645B

•

Check that your computer meets the requirements for installation.

Collect information about the SCSI configuration of your computer and any other

devices attached to it and decide how you are going to configure the drive on the SCSI bus. You can use the TapeAssure software provided on the

CD-ROM to do this.

Tape

Select a free bay for an internal drive.

Select a site for an external drive.

HP SureStore

Internal Drives

Check the Contents of the Box

Check each item that came in the HP SureStore T4 box to make sure you have everything you need. Take a moment now to write the model name (T4i), product number (C5644C), and ser ial nu mber (l ook i nside the ta pe do or) of yo ur ta pe drive on the inside front cover of the

Preparing for Installation

User’s Guide

 HP SureStore T4i tape drive  HP TR-4 mini-cartridge

 Rails and screws suitable for mounting

the tape drive in an HP NetServer E E-series or Vectra computer



User’s Guide

(Please discard the unneeded languages in the recycling bin.)

Internal Drives



HP SureStore Tape

containing:

•

Colorado Backup

•

Stac Replica Backup for NetW are,

 Customer Care Card and label

If anything is missing or appears damaged, contact your deliv ery company or supplier .

HP SureStore Tape Edition

•

Stac Replica Backup for NT, HP SureStore Tape Edition

•

TapeAssure

•

Driver software

CD-ROM

1-3

Preparing for Installation

Internal Drives

Installation Overview

Installing the HP SureSto r e T4 tape drive is a simple procedure requiring no special skills, providing that your system meets the prerequisites and you have the right tools. The hardware installation process should take less than an hou r.

See “Checking System Prerequisites” on page 1-7.



Check System

Prerequisites

Prepare

Computer

Properly installed and configured SCSI controller

•

CD-ROM drive to load software

•

Empty 5¼-in b ay

•

Mounting hardware, if required for your computer

•

SCSI cable with available 50-pin connector

•

See “Preparing the Computer” on page 2-3.



Perform a normal system shutdown

•

Remove power cables

•

Remove cover

•

Remove cover plate and any mounting hardware from

•

bay

Prepare

Tape Drive

Install

Tape Drive

Test

Tape Drive

Install Driver

Software

See “Preparing the Tape Drive” on page 2-5.



Check SCSI ID and reset if necessary

•

Check termination and change if necessary

•

Attach rails or other mounting hardw are if requir ed for

•

your computer

See “Installing the Tape Drive in the Bay” on page 2-8.



Slide drive into bay

•

Attach SCSI cable

•

Attach power cable

•

Secure drive in place with screws

•

Replace computer’s cover

•

Reconnect power cables

•

See “Verifying the Installation” on page 2-11.



Switch on computer and boot up

•

Install TapeAssure from CD-ROM

•

Run TapeAssure and perform a test backup and restore

•

See “What Next?” on page 2-12.



Ensure that the appropriate drivers are installed

•

1-4

External Drives

Check the Contents of the Box

Check each item that came in the HP SureStore T4 box to make sure you have everything you need. Take a moment now to write the model name (T4e), product number (C5645B), and ser ial nu mber (l ook i nside the ta pe do or) of yo ur ta pe drive on the inside front cover of the

 HP SureStore T4e tape drive  HP TR-4 mini-cartridge



User’s Guide

(Please discard the unneeded languages in the recycling bin.)

Preparing for Installation

External Drives

 SCSI cable

 SCSI terminator

 Power cable



HP SureStore Tape

containing:

•

Colorado Backup

•

Stac Replica Backup for NetWare, HP SureStore Tape Edition

•

Stac Replica Backup for NT, HP SureStore Tape Edition

•

TapeAssure

•

Driver software

CD-ROM

 Power supply

 Stands for vertical mounting

 Customer Care Card and label

If anything is missing or appears damaged, contact your deliv ery company or supplier .

1-5

Preparing for Installation

External Drives

Installation Overview

Installing the HP SureSto r e T4 tape drive is a simple procedure requiring no special skills, providing that your system meets the prerequisites. The hard ware installation process should take about 15 minutes.

See “Checking System Prerequisites” on page 1-7.

Check System

Prerequisites

Prepare

Tape Drive

Install

Tape Drive



Properly installed and configured SCSI controller

•

CD-ROM drive to load software

•

High-density, 50-pin SCSI connector

•

See “Preparing the Tape Drive” on page 3-3.



Check SCSI ID and reset if necessary

•

Check termination and attach terminator if necessary

•

Attach stands, if desired

•

See “Installing the Tape Drive” on page 3-5.



Perform a normal system shutdown

•

Remove power cables

•

Attach SCSI cable

•

Attach power supply to tape drive

•

Attach power cord to po wer sup ply an d p lug in to ou tlet

•

Reconnect computer’s power cables

•

1-6

Test

Tape Drive

Install Driver

Software

See “Verifying the Installation” on page 3-8.



Switch on computer and boot up

•

Install TapeAssure from CD-ROM

•

Run TapeAssure and perform a test backup and restore

•

See “What Next?” on page 3-8.



Ensure that the appropriate drivers are installed

•

Checking System Prerequisites

Before you instal l your HP SureStore T4 tape drive o n y our computer , m a k e s ure t hat you have all the necessary hardware and information you will need.

Hardware Requirements

To install the HP SureStore T4 tape drive, your computer must be a 386-, 486-, or Pentium-based computer that has:

A properly installed SCSI host adapter (or a SCSI controller on the motherboard)



with the appropriate Advanced SCSI Programming Interface (ASPI) driver A CD-ROM drive to install the software



Preparing for Installation

Checking System Prerequisites

For an

internal

An available 5¼-inch, half-height drive bay



Any special tray or rails required to fix the drive into the empty bay (Rails are



provided for the HP NetS erver E-series servers or Vectra computers.) A SCSI ribbon cable with an available 50-pin connector. Your computer may



already have this cable. If not, contact your dealer.

For an

external

You may have to open up your computer to determine whether it has the necessary components and to check the SCSI ID settings. See “Preparing the Computer” on page 2-3 for instructions on how to do this.

While installation is similar for all computers, there are variations among them. You may want to h av e your comput er manuals a v ailable to hel p you remo ve the computer’ s cover and identify internal components.

drive, you will also need:

drive, your computer must have a 50-pin high-density connector.

1-7

Preparing for Installation

Checking System Prerequisites

Operating System Requirements

The HP SureStore T4 tape drive is compatible with the following operating systems:

Novell NetWare (v3.12 and 4.11)



Microsoft Windows NT (v3.51 and 4.0)



Microsoft Windows 95



Microsoft Windows (v3.1 and 3.11)



DOS 5.0 or higher



SCO UNIX Open Desktop 3 (3.2v4.2) and OpenServer 5 (3.2v5.02)



You can also use your HP SureStore T4 with many other operating sy st ems , but thirdparty backup software may be required.

Backup Software

To test and use your HP SureStore T4 tape drive, you will need backup software that supports the drive. The tape drive comes with software drivers to support the backup utilities for three common network operating systems:

Microsoft Windows NT Backup utility (no data compression available)



SCO UNIX utilities, such as



Check the README file on the information about the software drivers supplied with the tape drive.

and

tar

cpio

HP SureStore Tape

(no data compression available)

CD-ROM for the latest

1-8

For standalone or peer-to-peer systems, the following backup applications and associated documentation are provided on the

Colorado Backup for Windows (provides data compression)



Colorado Backup for Windows 95 (provides data compression)



Colorado Backup for DOS (provides data compression)



HP SureStore Tape

CD-ROM:

For server systems, the following backup applications and associated documentation are provided on the

Stac Replica Backup for NetWare, HP SureStore Tape Edition



Stac Replica Backup for NT, HP SureStore Tape Edition



HP SureStore Tape

CD-ROM:

Other commercial backup applications are also available. For the latest list of backup packages and drivers that support this tape drive, refer to our World Wide Web site (

http://www.hp.com/go/tape

Planning the SCSI Bus

The SCSI controller in your computer links the computer to your tape drive and possibly other devices through the SCSI bus. If you have other SCSI devices in addition to the tape drive, you need to decide where the tape drive will go in relation to the other devices. If the tape dri ve is going to be the only device on the b us, there is no decision to make: you can use the drive’s defaults.

Each device on a SCSI bus, including the SCSI controller itself, must have a unique address, a number from 0 to 7, called the for the SCSI controller because it has the highest priority on the bus. A SCSI boot disk usually has a SCSI ID of 0. The tape drive should be assigned an unused SCSI ID between 1 and 6. The tape drive’s default is 4. To configure the drive properly when you install it, you will need to identify the SCSI IDs of any other devices on the SCSI bus to be sure that there is no conflict with the tape drive’s SCSI ID.

SCSI buses must be terminated correctly at each physical end of the cable. An internal HP SureStore T4 tape drive comes with a set of resistors that can be removed if th e tape drive is not at the end of the SCSI chain. An external T4 driv e comes with a terminator block that fits on one of the drive’s SCSI connectors.

SCSI ID

target ID

Preparing for Installation

Planning the SCSI Bus

. SCSI ID 7 is reserved

Both internal and external drives use on the same bus with active termination, the tape drive must not be placed at the end of the SCSI bus. Instead, remove the drive’s termination and place the drive between the SCSI card and the last device on the bus. If this is not possible, purchase an activ e terminator for the tape drive or install a second SCSI host adapter to support the tape drive.

If you need more i nformation about ar ranging you r SCSI bus , refer to our World Wide Web site ( the telephone numbers listed in Appendix B).

http://www.hp.com/go/tape

active termination

passive termination

. If a SCSI bus has devices or cables that use

Checking Your Current SCSI Configuration

The T apeAssure softw are provided on the check your computer’s current SCSI configuration. If you are not sure what this configuration is, install and run TapeAssure from the CD-ROM. This will check for the presence of a SCSI controller and its driver software and identify the SCSI IDs of existing SCSI devices. Exit the program after you view the SCSI configuration information.

HP SureStore T ape

, which should not be mixed

) or the HP First faxback system (see

CD-ROM can be used to

1-9

Preparing for Installation

What Next?

If your computer has all the hardware and software it needs to support the tape drive, you are ready to start installing the drive.

If your drive is internal, go to Chapter 2.



If your drive is external, go to Chapter 3.



1-10

Installing an Internal Tape Drive

This chapter provides directions for installing an HP SureStore T4i drive in your computer.

The entire hardware installation process should take about an hour.

Installing an Internal Tape Drive

Overview of the Installation Process

There are four major steps in the installation process:

Preparing the computer by shutting down all applications, turning off the power,

removing the cover, and checking for cables and mounting hardware. Preparing the tape drive by checking the SCSI ID (and changing it if necessary) and

attaching any mounting hardware (tray or rails) that may be needed. Installing the tape drive in the empty bay and connecting the SCSI and power

cables. Verifying that the tape drive is properly installed and functional by running

TapeAssure.

Figure 2.1 Installing an internal tape drive in your computer

2-2

Tools You May Need

You may need th e following tools to complete the installation: A medium-size Phillips screwdriver



A medium-size flat-bladed screwdriver (if your computer uses slotted screws)



A Torx screwdriver (if your computer uses Torx screws)



Needle-nose pliers



A grounding mat or wrist strap (optional but recommended)



Preparing the Computer

Before you begin the inst allati on process , ensure th at your comp uter is equip ped with a SCSI host adapter or on-board SCSI controller with its associated driver installed according to the directions in its installation guide.

You may want to have your computer manuals available for reference during this procedure.

Installing an Internal Tape Drive

Tools You May Need

Caution

Static electricity can damage electronic components. Turn all equipment off before removing the computer’s cover. A grounding mat or wrist strap provides the be st protection against static. If you don’t have either of these, always touch the computer’s chassis before touching any internal boards or devices.

If there are other SCSI devices in your computer, you may want to check their SCSI

ID numbers and termination status before you switch off the computer. See “Planning the SCSI Bus” on page 1-9 for more information.

Close down all applications, switch of f th e comp uter and an y perip herals, and unp lug

them from the power outlets.

Remove the cover from your computer.

As you work inside your computer, you may find that you have to disconnect the internal SCSI cable or power cable fr om other de vices to maneuv er the ne w tap e dri v e into place. If you do this, take note of existing cable connections and their orientation, so you can put them back correctly later.

2-3

Installing an Internal Tape Drive

Preparing the Computer

Determine whether you need another SCSI cable.



If your SCSI controller has a ribbon cable attached to it and there is an unused connector, you will not need another SCSI cable. Go to step 5.



If your SCSI controller does not have a cable attached to it, you will need a new SCSI cable. Once you have this cable, go to step 5.



If your SCSI host adapter has a cable attached to it but there are no available connectors, you must do one of the following:

Install a SCSI cable with more connectors (a SCSI host adapter can support up

•

to seven devices) Install another SCSI host adapter and cable

•

Figure 2.2 SCSI cable connections

Terminator block

Other internal SCSI devices

Tape drive

SCSI cable

Connection to SCSI controller

Locate an available 5¼-inch, half-height drive bay in your computer.

Remove the cover plate and any mounting hardware (screws, rails, or a tray, for

example) from the bay. Keep any mounting hardware that can be used to secure the tape drive in the bay. If your computer requires special mounting hardware that you do not have, you must purchase this hardware before continu i ng.

Make sure the available SCSI connector reaches the back of the empty bay in which

you plan to install the new tape drive, as shown in figure 2.2.

Locate an available internal po wer cable and make sure it reaches the back of the em pty

bay.

2-4

Preparing the Tape Drive

To prepare the tape drive for installation, you need to make sure that it has the correct SCSI ID and termination settings. Each SCSI device requires a unique SCSI ID. You need to change the tape drive’s default SCSI ID setting of 4 only if the computer already has a device with ID 4. See “Planning the SCSI Bus” on page 1-9 for more information about SCSI IDs and SCSI bus termination.

Check the tape drive’s SCSI ID setting to ensure that it is set to the number you expect.



If you do not need to change the SCSI ID

inside front cover of this book and then go to step 4.

Installing an Internal Tape Drive

Preparing the Tape Drive

, note the default SCSI ID of 4 on the



To change the tape drive’s SCSI ID

Caution

Static electricity can damage electronic components. To equalize the static electricity between the tape drive and the comp uter , rest the tape drive in its plastic bag on top of the computer’s chassis while you remove the drive from the bag. Handle the drive as little as possible during the installatio n procedure.

Locate the jumper block on the edge of th e circuit board that runs along the back of the

tape drive. (See figure 2.4.) Set the SCSI ID by moving the jumpers to the correct position. (See figure 2.3.) Use needle-nose pliers or your fingers to move the jumpers. Make a note of the SCSI ID setting on the inside front cover of this book for future reference.

Figure 2.3 SCSI ID jumper settings

Default Setting

, continue with the next step.

Jumpers

Circuit board on back edge of drive

Bottom of tape drive

2-5

Installing an Internal Tape Drive

Preparing the Tape Drive

Determine whether the tape drive should be terminated or unterminated.

If the tape drive is the last device or the only dev ice on the internal SCSI bus and

•

the computer’s SCSI ribbon cable has no active termination, the tape drive’s terminating resistors should remain in place. Any other device between the SCSI controller and the tape drive must not be terminated. Go to step 4.

If the tape drive is not the last device on the internal SCSI bus and/or the

•

computer’s SCSI ribbon cable has active termination (a terminator block on the end of the cable or an in-line terminator), you must remove the terminating resistors from the bottom of the tape drive, as shown in figure 2.4.

Figure 2.4 Removing the terminating resistors

Bottom of tape drive

SCSI ID jumper

Lift the three resistors

straight out of their

sockets usin g

needle-nose pliers

2-6

If your computer requires special rails or other hardware to install the tape drive, mount

them on the tape drive in this step. Many computers require no special mounting hardware, however. If other devices in your computer are not mounted with special rails or tray, proceed with the next section, “Installing the Tape Drive in the Bay” on page 2-8.



If you are installing the drive in an HP NetServer E-series or an HP Vectra, attach the HP rails to tape drive with the screws provided, as shown in figure 2 .5.



If your computer uses mounting hardware (either rails or a tray) and you have a spare set, attach them to the tape dri ve as directed in your computer docu mentation.



If you do not have the appropriate mounting hardware for your computer, contact your computer dealer or manufacturer to p urchase it. Attach the mounting hardware to the tape drive, then proceed with the next section, “Installing the Tape Drive in the Bay” on page 2-8.

Figure 2.5 Attaching rails for an HP NetServer E-Series or Vectra computer

Installing an Internal Tape Drive

Preparing the Tape Drive

Screws go into bottom set of holes on both rails and tape drive

2-7

Installing an Internal Tape Drive

Installing the Tape Drive in the Bay

Slide the tape drive into the open bay. (See figure 2.6.) If your computer uses rails,

align them with the slots or fittings in the bay. Do not secure the drive with screws at this point because you may have to move the drive a bit to get the cables into place.

Figure 2.6 Fitting the tape drive into an empty bay

Your drive may or may

not use rails to slide in to

the empty bay.

Half-height drive bay

2-8

Attach the SCSI cable to the tape drive, as shown in figure 2.7 and figure 2.8.

Align the raised square on the cable’s connector with the slot on the tape drive’s



connector. Press the connectors gently but firmly together.



Figure 2.7 SCSI cable connections

Terminator block

SCSI cable

Plug one of the computer’s power cables into the back of the tape drive. (See

figure 2.8.)

Installing an Internal Tape Drive

Installing the Tape Drive in the Bay

Other internal SCSI devices

Tape drive

Connection to SCSI controller



Align the beveled edges o f the computer’s power connector with the be v eled edges of the drive’s connector.



Insert it into the drive’s power connector and press the connectors firmly together.

Figure 2.8 Connecting the power cable and SCSI cable

Align the plastic square

on the cable’s connector

with the slot on the

drive’s connector.

SCSI cable

Power cable

2-9

Installing an Internal Tape Drive

Installing the Tape Drive in the Bay

Secure the tape drive in the bay.



Position the drive so its face plate is aligned with the front of the computer. Other installed devices should give you an idea of positioning.



Align the screw holes in the drive’s mounting hardware with the holes in the drive bay. Depending on your computer, the screws may go in on the front of the bay or through the sides of the chassis. (See figure 2.9 or figure 2.10.)



Fix the drive into place with screws.

Use the screws that held on the cover plate if your computer has mounting

•

hardware that fixes the tape drive in from the front (figure 2.9). Use the screws provided with the HP rails if you are fixing the tape drive in

•

through the sides of the chassis.

Figure 2.9 Fixing the tape drive in a system with mounting hardware

2-10

Figure 2.10 Fixing the tape drive in a chassis-mount system

Reconnect any internal cables you may have removed from other devices and check

that no cables or boards were knocked loose during installation.

Installing an Internal Tape Drive

Verifying the Installation

If your computer’s cover uses blank plates over empty bays, remove the plate that

corresponds to the new tape drive’s position.

Replace the computer’s co ver.

Reconnect any external cables and power cords you removed.

Plug in the computer and peripherals.

Verifying the Installation

Once you hav e installed the t ape driv e hardware, you s hould verify th at it is functioni ng properly before you store your valuable data. The TapeAssure software on the HP SureStore Tape CD-ROM will perform a series of tests on the tape drive to verify that it has been properly installed and provide guidance on what to do if there is a problem.

Switch on the computer and boot it up. If you encounter any prob lems, refer to Ch apter

5, “Troubleshooting.”

2-11

Installing an Internal Tape Drive

What Next?

Install TapeAssure using the setup pr ogram on the HP SureStore Tape CD-ROM.

In Windows NT, you can install TapeAssure directly on the server. In NetWare, you will need to install TapeAssure on the server from a client workstation running Windo ws 95. TapeAssure can be installed directly on a standalone computer that runs Wind ows 95.

Run TapeAssure and follow the on-screen instructions to verify that your new tape

drive is operational. No other backup program should be running at the same time. Have a blank cartridge ready for the write-to-tape test, which you should perform to check that the drive can back up data to tape. (For tape loading instructions, see page 4-4.)

What Next?

When the tape dri v e has passed the test s run by TapeAssure, you can be conf iden t that you have installed it correctly.

Before you can use the tape drive, your backup software or operating system may require the appropriate driver software for the tape drive. Follow the instructions in your software documentation to install the driver. Some operating systems come with drivers that support the HP SureStore T4, while others require the drivers supplied on the HP SureStore Tape CD-ROM. Refer to the README file on the CD for the latest information on which drivers are supplied.

Chapter 4 provides details of how to operate and care for the dri ve. Make sure you read the advice about choosing and caring for tape cartridges.

2-12

Installing an External Tape Drive

This chapter provides directions for installing an HP SureStore T4e drive in your computer.

The hardware installation process should take about 15 minutes.

Installing an External Tape Drive

Overview of the Installation Process

There are four major steps in the installation process:

Preparing the tape drive by checking the SCSI ID and termination requirements

(and changing them if necessary). Preparing the computer by shutting down all applications an d turning off the power.

Connecting the SCSI cable.

Connecting the power cord.

Verifying that the tape drive is properly installed and functional by running

TapeAssure.

Figure 3.1 Installing an external tape drive in your computer

Tools You May Need

You do not need any special tools to install the drive. If you need to change the SCSI ID on the drive, you will need a narrow pointed object such as a ball-point pen or a small screwdriver.

3-2

Preparing the Tape Drive

Check the tape drive’s SCSI ID setting to ensure that it is set to the number you expect.



If you do not need to change the SCSI ID

inside front cover of this book and then go to step 3.

Installing an External Tape Drive

Preparing the Tape Drive

, note the default SCSI ID of 4 on the



To change the tape drive’s SCSI ID

Locate the SCSI ID selector on the back panel of your tape drive (see figure 3.2) and

use a pen or small screwdr iv er to press the but tons on the top or bott om of the SCSI ID selector until the correct SCSI ID number is displayed.

Figure 3.2 SCSI ID selector on rear panel of tape drive

Note

Both the computer and the tape drive check the SCSI ID only at power-on. If you change the tape drive’s SCSI ID while the system is running, the new SCSI ID will not take effect until next time the system and the tape drive are powered on.

, continue with the next step.

Press thes e – and + buttons to change the SCSI ID setting

3-3

Installing an External Tape Drive

Preparing the Tape Drive

Determine whether the tape drive should be terminated or unterminated.



Is the tape drive the only device on the SCSI bus?

If yes, attach the tape drive’s terminator block to one of the SCSI connectors on

•

the back of the tape drive, as shown in figure 3.3.



Is there another external device on the SCSI bus?

If yes, attach the tape drive in the middle of the SCSI chain, allowing the other

•

external device to provide termination. Plug the tape drive into the computer’s SCSI connector and plug the other device into the tape drive’s second SCSI connector. The device that comes last in the chain must be actively terminated. Do not use the T4e’s passive terminator for this purpose.



Is there an internal device on the SCSI bu s?

If yes, the internal de vice probably has activ e termi nation, which means th at you

•

cannot connect the T4e onto the same SCSI bus. You must either purchase an active terminator for the T4e from your supplier or install a second SCSI host adapter to support the tape drive.

Note Remember that if you have devices attached to your SCSI host adapter both inside

your computer and external to your computer, the SCSI host adapter must NOT be terminated (since it is, therefore, in the middle of the SCSI chain). Consult your SCSI host adapter documentation for instructions on how to change the board’s termination.

Figure 3.3 Attaching the terminator block

Terminator

block

3-4

The terminator block can be attached to

either

connector.

Installing the Tape Drive

Perform a normal system shutdown and turn off the computer and any connected

peripherals. Disconnect the power cable from the outlet.

(Optional.) To save space on your desk, attach the two plastic stands that came with

your tape drive to the edge of the tape drive that is adjacent to the drive’s power plug, as shown in figure 3.4.

Figure 3.4 Attaching the stands

Installing an External Tape Drive

Installing the Tape Drive

Note

The drive can also be used without the plastic stands by laying it flat on its rubber feet. The following illustrations show it without the plastic stands.

3-5

Installing an External Tape Drive

Installing the Tape Drive

Attach one end of the SCSI cable to one of the connectors on the back of the tape driv e

(it does not matter which connector you use). Press the clips on the sides of the connector as you attach it, then release the clips, making sur e that the cable is securely attached.

Figure 3.5 Attaching the SCSI cable

SCSI cable

Tape drive

3-6

Attach the other end of the SCSI cable to your computer’s external SCSI connector.

Connect the power supply to the power connector on the back of the tape drive, with

the arrow on the cable end facing up, as shown in figure 3.6.

Connect the power cord to the po wer supply and then to a wall outlet or po wer strip, as

shown in figure 3.6. When you plug in the power supply and attach it to the tape drive, the green light on

the power supply should come on.

Figure 3.6 Connecting the power supply to the tape drive

Installing an External Tape Drive

Installing the Tape Drive

Power cord*

*U.S. version is shown. Others may vary.

Note There is no power switch on the tape drive. It remains on in standby mode as along as

it is plugged in. It goes into operating mode automatically.

Power supply

3-7

Installing an External Tape Drive

Verifying the Installation

Once you hav e installed the t ape driv e hardware, you s hould verify th at it is functioni ng properly before you store your valuable data. The TapeAssure software on the

HP SureStore Tape

that it has been properly installed and provide guidance on what to do if there is a problem.

Power up the tape drive by plugging it into an outlet.

Switch on the computer an d boot it up. If yo u encounter any problems, refer to Ch apter

5, “Troubleshooting.”

CD-ROM will perform a series of tests on t he tape drive to verify

What Next?

Install TapeAssure fr om the

Run TapeAssure and follow the on-screen instructions to verify that your new tape

When the tape dri v e has passed the test s run by TapeAssure, you can be conf iden t that you have installed it correctly.

Before you can use the tape drive, your backup software or operating system may require the appropriate driver software for the tape drive. Follow the instructions in your software documentation to install the driver. Some operating systems come with drivers that support the HP SureStore T4, while others require one of the drivers supplied on the for the latest information on which drivers are supplied.

HP SureStore Tape

CD-ROM. Refer to the README file on the CD

CD-ROM.

Chapter 4 provides details of how to operate and care for the dri ve. Make sure you read the advice about choosing and caring for tape cartridges.

3-8

Caring for Your Tape Drive

This chapter provides information about caring for your HP SureStore T4 tape drive and its cartridge tapes.

Caring for Your Tape Drive

Care of the Tape Drive

Care of the Tape Driv e

The HP SureStore T4 tape drive is simple to care for. No routine cleaning or maintenance is required. Take note of the following cautions, however.

Caution

clean the tape drive’s read-write head.

not

degauss or demagnetize the tape driv e’s read-write head. This will damage the

not

tape drive.

4-2

Choosing Tapes for Your Tape Drive

Your HP SureStore T4 tape drive is compatible with several types of tape cartridge:

High-capacity Tr a van 4 (TR-4) mini-cartridge (QIC-3095 format), o ne of whic h i s



supplied with the tape drive. This is the normal tape cartridge you should use for your backup data. See page A-4 for part numbers and ordering information.

HP Colorado 5 GB mini-cartridges, which have a lower capacity than TR-4



cartridges QIC-Wide mini-cartridges (QIC-3095 format). This is an older tape format that



allows your T4 to maintain compatibility with previously written tapes.

Various brands of tape cartridges will work with your tape drive. T o ensure the highest level of performance, HP brand tapes, which have been tested for compatibility with your drive, are recom mended. The following table lists the tapes compatible with your HP SureStore T4 tape drive.

Table 4.1 HP SureStore T4-compatible tapes

Format Capacit y

Travan TR-4

(QIC-3095)

HP Colorado 5 GB No Compression:2.5 GB

QIC-Wide

(QIC-3095)

*Y our back up software may or ma y not have comp ression capa bilities. A com pression ratio of 2:1 is assumed for these examples. Actual compressed capacities will vary depending on type of data.

No Compression:4.0 GB With Compression*: ~8.0 GB

With Compression*: ~5.0 GB No Compression:2.1 GB

With Compression*: ~4.2 GB

Caring for Your Tape Drive

Choosing Tapes for Your Tape Drive

Erasing Tapes

The Erase or Format utility provided by most backup applications is the safest and quickest method of removing data from your tapes.

Caution

Do not erase any type of T4- compatibl e tape with b ulk erasers. Magne tic b ulk er asing removes the tracking reference points that are placed on the tape at the factory. Without these points, the tapes cannot be read by your tape drive.

4-3

Caring for Your Tape Drive

Inserting and Removing Tape Cartridges

To insert a tape cartridge into your drive:

Hold the tape cartridge with the metal base plate down and the tape window facing the

drive, as shown in figure 4.1.

Figure 4.1 Inserting a tape cartridge

Tape window

4-4

Metal base plate

Align the tape cartridge with the tape drive’s opening and push it firmly into the drive.

Y ou will feel it click into place. Note the difference between cartridge types when each is inserted, as shown in figure 4.2 and figure 4.3.

After the cartridge is inserted, you will hear the sound of the tape being wound back and forth. This so und i nd icat es t hat the tape driv e i s finding the beginning of th e t ape, determining the tape’s length and format, and positioning the drive’s read-write head.

The two cartridge types look different when they are fully inserted in the drive, as shown in figure 4.2 and figure 4.3.

Figure 4.2 Travan TR-4 or Colorado 5 GB cartridge

Approximately 25 mm (1 inch) of the cartridge extends out of the drive when fully inserted.

Figure 4.3 QIC-Wide mini-cartridge

Approximately 20 mm (¾ inch) of the cartridge extends out of the drive when fully inserted.

Caring for Your Tape Drive

Inserting and Removing Tape Cartridges

The wider Travan TR-4 or Colorado 5 GB mini-cartridge spa ns the entire width of the drive’s opening.

The QIC-Wide mini-cartridge is narrower, leaving gaps on each side when inserted.

Caution Interfering with a tape cartridge during operations can cause data loss and may make

the tape temporarily unrecordable. During read-write operations (while the operation light on the front panel is flashing), do not:



Pull the tape cartridge out of the drive



Bump the tape cartridge



Turn off the power to the computer

If this does happen, you may not be able to read the data currently written to the tape. In addition, the tape may not be recordable until it is erased with an Erase utility.

To remove a tape cartridge from the drive:

Wait until the operation light on the front of your tape drive stops blinking and your

backup software indicates that it is all right to remove the tape cartridge. Do not remove a tape cartridge during an operation. See the Caution above.

Grasp the tape cartridge firmly and pull it straight out of the drive.

4-5

Caring for Your Tape Drive

Write-Protecting a Tape Cartridge

If you write-protect a tape cartridge, the tape drive can only read data from the tape, not write to it. Use this setting to protect data on the tape cartridg e from bein g erased or overwritten, for example, when you are restoring files from tape.

T o write-protect a cartridge, slide the write-protect tab on the cartridge to the right.



To remove write-protection from a cartridge, slide the write-protect tab to the left.



See figure 4.4 to see how the write-protect tabs look on the TR-4 cartridge.

Figure 4.4 Write-protecting a TR-4 cartridge

Write-protect tab

in locked

position

4-6

Caring for Your Tape Cartridges

Your data is valuable. Treat cartridges with respect so that they provide you with the security you need. Follow these guidelines for handling tape cartridges:

Do not open the tape door unnecessarily . This ma y expose the tape to contamination



or damage. Do not touch the tape or leader. Dust and natural skin oils can affect tape



performance.

Operating Conditions

Tape cartridges should be used in an environment within the following ranges:

T e mp erat ure: 5°C to 45°C (41°F to 113°F)



Relative humidity: 20% to 80% (non-condensing)



Caring for Your Tape Drive

Caring for Your Tape Cartridges

Caution

If a cartridge has been exposed to conditions outside its operating range, you should acclimatize the cartridge by leaving it in the operating environment for 8 hours before using it.

Storing Tape Cartridges

Tape cartridges should be stored safely to ensure that they perform their desi red role: protecting your data.

Do not place tape cartridges near sources of electromagnetic interference, such as



under a telephone or near computer monitors, motors, video or X-ray equipment. Keep cartridges out of direct sunlight and away from heaters.



Store cartridges in their plastic cases in an environment that is free from dust.



4-7

Caring for Your Tape Drive

Caring for Your Tape Cartridges

4-8

Troubleshooting

This chapter introduces you to some troubleshooting techniques you can try if you have a problem with your tape drive after installation.

Troubleshooting

Save Yourself a Call

If you experience difficulties with your HP SureStore T4 tape drive, this chapter provides a few s uggestions that may help you solve the p roblem yourself. It m ay sound intimidating to troubleshoot your own machine, but these procedures are simple and take only a few minutes.

The “Troubleshooting Tips” below contain some general recommendations for identifying proble ms. “Things to T ry Fi rst” cov ers mo re specif ic prob lems and h ow to handle them.

T roubleshooting Tips

Effective troubleshooting involves isolating the component of the system that is causing the problem. The general procedure is:

Change one thing at a time; for example, make sure all the cables are snugly

connected. If you’re going to change a setting, make a note of the original setting so you can change it back again later, if necessary.

Try the operation that failed again.

If the operation still fails, make a note of the settin g or condition you tried, make

another change and try again. If the previous change altered a switch or software setting, it is best to reset it back to its original setting so that you are testing only one thing at a time.

5-2

Things to Try First

The first step in problem-solving is establishing whether the problem lies with the tape, the drive, the host computer and its connections, or with the way the system is being operated. If none of the followi ng advice helps you to solve the problem, call for service. The HP Customer Support numbers are listed in Appendix B.

TapeAssure

Troubleshooting

Things to Try First

The TapeAssure software provided on the as a diagnostic tool if your computer is up and running. Install TapeAssure from the CD-ROM and follow the instructions on the screen.

Problems with Your Computer

Problem Possible Cause Potential Solution

The computer does not

boot up.

The computer takes a long

time to boot up.

The computer hangs.

HP SureStore Tape

If you have just installed a SCSI host adapter card in your computer and the computer did not boot up when you switched it on, the new adapter is the likely cause of the problem.

There may be a loose connection. Turn off the computer’s power.

The computer’s memory registers may not have cleared properly.

This can occur wh en the BIOS on a host adapter card is enabled, but there is no bootable SCSI device connected to it.

Check that you have no hardware conflicts in your hardware or software configuration, such as two devices with the same SCSI ID.

Refer to your host adapter documentation to check that the adapter is configured correctly.

Disconnect and the n reconnect all cables that may have been moved during installation. Sometime s just reconne cting a cable aligns it correctly or adjusts the pins to make the connection.

Turn off the computer’s po wer for at least 20 seconds, then turn it on again. This process of “cycling power” restarts processes and clears memory.

Yo u may be able to disable th e host adapter BIOS to resolve this problem. Check the host adapter manual for instructions on how to disable the BIOS.

Refer to your hardware and software installation documentation. Make sure that no two devices have the same SCSI ID. Check that the SCSI bus is properly terminated.

CD-ROM can be used

5-3

Troubleshooting

Things to Try First

Problems with Your Tape Drive

Problem Possible Cause Potential Solution

The tape drive does

not power up.

(The light does not

come on.)

You cannot back up

or restore.

The power cable may not be connected to the tape drive properly.

Proper precautions were not taken to prevent damage by static electricity during installation.

The driver software for the tape dri ve may not be properly installed.

The SCSI connection may be loose. Check that all expansion boards are fully

The SCSI bus may not be pro pe rly terminated.

The appropriate ASPI driver for your SCSI controller may not be installed.

Can you hear the t a pe move when a cartridge is inserted? If not, check the power connect ion to the tape dri ve . If it is properly connected, the device has probably failed. Call for service.

If the tape drive has been damaged by static, call for service.

Check that a driver has been installed that supports bot h your HP SureStore T4 drive and your backup software. If not, install the appropriate driver. If so, reinstall the HP SureStore T4 driver software.

seated and the SCSI cable is connected properly. Run TapeAssure to ascertain whether the SCSI board is installed and functioning properly.

Check that the SCSI termination is installed and secure. The SCSI bus must be terminated at both ends and only at the ends. Most internal cables will have a terminator plug on t he end of the cable farthest from the SCSI controller. If there are no external devices, the SCSI bus must be terminated on the SCSI host adapter or motherboard. If there are external devi ces, the last device in the external chain must be terminated properly.

When you boot up the computer, check for error messages that refer to SCSI devices or ASPI drivers. Verify that the correct ASPI driver for your SCSI controller is installed. Run TapeAssure to ascertain whether the SCSI board is installed and functioning properly.

5-4

Problem Possible Cause Potential Solution

You cannot back up

or restore.

The tape drive’s SCSI ID may conflict with another device.

Check that the tape drive SCSI ID is not the same as that of any other device attached to th e sa me SC SI co n troll er.Y o u can run TapeAssure to check the SCSI IDs of attached devices. NOTE: If you change an external tape drive’ s SCSI ID, unplug the power cord to the tape driv e. Then plu g it back in agai n. This completes the tape drive’s resetting of the SCSI ID.

Your backup software may have encountered a pr oblem.

Refer to the user documentation for your backup softw are. This should co ntain a list of error conditions and suggested remedies.

The operator may not know how to use your backup application, especially if the operator is new or has been away from the

Ask the person to repeat the operation while you watch, to check that they are not omitting some vital step.

job for a while. The cartridge may be defective. Try the operation with a different

cartridge. Make sure the cartridge is fully inserted into the tape drive. If you have been using the same cartridge for a long time, copy the data on it to a new cartridge and discard the old one.

The cartridge format may have been destroyed by a bulk eraser. That process removes the reference points needed by

Use a new tape. Any data stored on the tape will have been erased by the bulk eraser.

the tape drive to read and write the tape. The cartridge may not be the correct

format.

Check that you are using the right type of cartridge. (See “Choosing Tapes for Your Tape Driv e” on page 4-3.) If you are using a different brand of cartridge, it may not be of sufficient quality.

The drive may be used in an unsuitable location or outside its operating limits. If it is unusually hot, cold, damp, dry, or dusty, the tape drive may not perform well.

A new operating system has been installed without the correct drivers for

Check the environmental conditions against the drive's specified limits (described in Appendix A). If they are outside the limits, move the drive to a more suitable site.

Install the correct driver software for the operating system and tape drive.

the tape drive.

Troubleshooting

Things to Try First

5-5

Troubleshooting

Things to Try First

5-6

Appendix A

Product Specifications and Ordering Information

This chapter provides the technical specifications for the HP SureStore T4 tape drive and lists part numbers for compatible tape cartridges, SCSI cables, and accessories.

Product Specifications and Ordering Information

Interface

SCSI-2

Backup Speed

Data transfer rate

Sustained: 514 KB/second Burst: 3 MB/second

Tape speed

Read-write: 79 ips

Search/rewind: 120 ips Load time: 30 seconds Retension time:

740-foot tape, 150 seco nds

400-foot tape, 81 secon ds

Tape Format

Format: QIC-3095 Media:

Travan 4 high-capacity mini-cartridges (QIC-3095)

HP Colorado 5 GB tapes

QIC-Wide mini-cartridges (QIC-3095) Number of tracks: 73 Bit density: 67,733 bpi Encoding method: RLL1,7 Error Correction: Level-6 Reed-Solomon

A-2

Reliability Specifications

Product Specifications and Ordering Information

Hard error rate: <1 in 10 Predicted mean time between failures:

Internal: 250,000 hours External: 200,000 hours

Power Requirements

100-240 VAC, 50/60 Hz, 1.0A 5V ±5%, 1.2A 12V ±10%, 0.2A

Physical Specifications

Internal:

Dimensions: 43 mm H x 149 mm W x 200 mm D (1.69 in x 5.86 in x 7.87 in) Weight: 0.8 kg (1 lb, 12 oz)

External:

Dimensions: 635mm H x 181mm W x 282mm D (2.5 in x 7.14 in x 11.1 in) Weight: 2.27 kg (5 lbs)

Certifications

bits read with Reed-Solomon ECC

Internal:

UL Recognized to UL 1950



CSA C22.2 NO. 950 (-D3)



TUV EN 60950: 1992,+A1; 1993, +A2; 1993



DIN VDE 0805/05.90



Class 1 LED product (IEC 825-1)



CE Declaration of Conformity



External:



CUL



TUV EN60950:1992, +A1:1993, +A2:1993, +A3:1995



CE Declaration of Conformity



A-3

Product Specifications and Ordering Information

Ordering Information

The following HP products are recommended for use with the HP SureStore T4 tape drive. They can be ordered from your HP dealer or sales office.

Recommended Tape Cartridges and Compatibility

Recommended for use with the

HP SureStore T4

tape driv es

Part No Product

C4427A 1 pack TR-3 3.2 GB

minicartridge

C4427B 2 pack TR-3 3.2 GB

minicartridge

C4427D 5 pack TR-3 3.2 GB

minicartridge

C4429A 1 pack HP Colorado

5.0 GB cartridge

C4429B 2 pack HP Colorado

5.0 GB cartridge

C4429D 5 pack HP Colorado

5.0 GB cartridge

C4425A 1 pack TR-4 8.0 GB

minicartridge

C4425B 2 pack TR-4 8.0 GB

minicartridge

C4425D 5 pack TR-4 8.0 GB

minicartridge

Read/Write, R Read only

Colorado

T3000

RW R R

Colorado

5GB

RW RW RW

Colorado

8GB

RW RW

Colorado

4i/e

SCSI Accessories

Item Description

4-header 50-pin SCSI ribbon cable with active termination (used to attach an internal ta pe drive to a na rrow SCSI co nnecto r)

A-4

HP Part

Number

C5644-61000

Appendix B

Customer Support

This appendix describes Hewlett-Packard's tape drive warranty, service and support arrangements, and how to contact HP Customer Support.

Customer Support

Warranty

This warranty gives you sp ecific legal rights. You may also have other rights which vary according to where you are located.

Hewlett-Packard warr ants its HP SureStore Tape products against defects in materials and workmanship for a peri od of two years, either from the date of deli very or, where the purchase price includes installation by Hewlett-Packard, from the date of installation. If a new internal HP SureStore Tape driv e is installed on an HP computer system, the tape drive warranty is automatically upgraded to the system warranty.

During the first two years, the 24-hour Express Exchange

program allows you to receive a replacement u nit by next-day deli very upon verification of a faulty tape driv e. Hewlett-Packard will, at its option, either repair or replace products that prove to be defective. Should Hewlett-Packard be unable to repa ir or r eplace the p rod uct within a reasonable period of t ime , a r efun d of t he p urch ase pri ce m ay b e given upon return of the product.

Exclusions

The warranty on your HP Sur eStore tape dri ve does not ap ply to defects result ing from:

Improper or inadequate maintenance by the customer



Customer-supplied software or interfaces



Unauthorized modification or misuse



Operation outside the environmental specifications for the product



Use of unsupported media



Improper site preparation and maintenance



If you choose not to use Express Exchange, your HP SureStore tape drive must be serviced by one of the authorized repair depots within the country in which it was originally purchased. You must prepay shipping charges (together with all duty and taxes) for products returned for service. Except for products returned to you from another country, He wlett-Packard will pay for return of products to you. If the driv e is repaired by an authorized dealer, you will need to negotiate the method and cost of returning the drive with the dealer.

Limitations

Any implied warranty of merchantability or fitness is limited to the two-year duration of this written warranty. Some states or provinces do not allow limitations on how long an implied warranty lasts, so limitations or exclusions may not apply to you.

1. Please note that 24-hour Express Exchange is not available in all countries.

B-2

Service and Support

Hewlett-Packard and its authorized dealers stand behind the HP product you have purchased.

Customer Support

Service and Support

Note

Before calling for service or support:

Check that your drive is installed correctly.



Check the troubleshooting advice in this



that came with your computer, the host adapter, and your backup software.

Obtaining Technical Support

If you need help, your dealer has the latest information regarding HP products and services and can provide support under HP's comprehensi ve menu of reseller services. If your dealer is not able to help, you can obtain support from HP directly either through online services or by telephone.

Colorado Backup Support

For questions o r problems with Col orado Backup, see “Co ntacting Customer Support” on page B-6.

Replica Backup Support

For questions or problems with Replica Backup, HP SureStore Tape Edition by Stac, contact Stac, Inc. Select the information.

Support

User’s Guide

icon in the Replica program group for more

and in the documentation

Obtaining Service

During the warranty period:

warranty period. Co ntact yo ur l ocal HP dealer or telephon e the r ele v ant num ber lis ted on page B-6. You will be connected to a responsive team waiting to help you.

After the warranty period:

can receive suppo rt for a fee thr oug h the same teleph one n umb ers. The f ee is ch ar g ed on a per incident basis. Alternatively, you can contact your local HP dealer who will be able to advise you and arrange for service.

HP provides a free telephone support service during the

If you require s upport after y our warran ty h as e xp ired, you

B-3

Customer Support

Service and Support

HP Service Agreements

Returning your HP SureStore Tape Drive

HP offers a number of service agreements to meet your needs. Contact your local dealer or local HP office for further information.

HP SureStore Tape products come with a 24-hour Express Exchange warranty. When returning a driv e, refer to the list below fo r the correct telephone number for you r area. When you call, make sure that you have the following information available:

The product name and serial number (see inside front cover)



Date of purchase



A description of the product fault



A contact name for details of the failure



A contact telephone number



Your shipping address



The telephone service agent will verify that the unit is faulty and will make sure that a replacement unit is sent to you within 24 hours. When you receive the replacement unit, remove it from the packaging and use the packaging material for returning the faulty unit. All shipment costs are pre-paid by HP.

Note

When returning the drive to HP, any damage caused as a result of inadequate packaging is your responsibility. Use the original packing materials whenever possible.

B-4

Worldwide Online Services

HP offers electronic services that give you a fast, interacti ve way to access information and help on set-up, configuration, installation and operation of your product. The online services are available on the World Wide Web and FTP, as well as the countryspecific resources listed later in this section.

World Wide Web

Access our World Wide Web site on the internet at:

http://www.hp.com/go/surestore_support

Software drivers, product and support information is available from HP's web site.

FTP

The address of our FTP site on the internet is:

ftp.hp.com/pub/information_storage/surestore

Software drivers, product and support information are available from this location.

CompuServe

Customer Support

Service and Support

Download software, firmware and support documents; discuss issues in user forums.

Address:

GO HPSYS

America Online

Download software, firmware and support documents; discuss issues in user forums

Keyword:

hpstor

B-5

Customer Support

Contacting Customer Support

North and South America

Mailing Address:

HP SureStore Technical Support 815 14th Street SW, Bldg. E Loveland, CO 80537 USA

Internet E-mail:

To send messages to HP SureStore technical support:

Colorado_Support@HP-Loveland-om10.om.hp.com

Messages are usually answered within 48 hours.

QuickFAX Faxback Service:

Automated system to request product information or technical support documents to be faxed to you.

Telephone: +1 (800) 368-9673

or +1 (970) 635-1510

Fax Machine:

Faxes are answered within 48 hours. Fax Number: +1 (970) 667-0997

Telephone Support:

Hours of Operation: Monday – Friday, 6am – 6pm (Mountain time)

Telephone: +1 (970) 635-1500

B-6

Europe

Customer Support

Contacting Customer Support

Mailing Address:

Hewlett-Packard Nederland B.V. European Customer Support Center P.O. Box 58144 1040 HC Amsterdam The Netherlands

America Online/Bertelsmann:

Available in France, Germany, and the UK.

Address:

CompuServe:

Available in the UK, France, Belgium, Germany, Switzerland, and Austria.

Address:

GO HP

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

(German)

Austria

Belgium

Denmark

Finland

Germany

Netherlands

Norway

Portugal

Sweden

Switzerland

United Kingdom

Other European countri es

(Dutch) (French) (Danish)

(Finnish)

(French)

France

(German)

(Italian)

Italy

(Dutch)

(Norwegian) (Portuguese)

(Spanish)

Spain

(Swedish)

(French)

(German)

(English)

0660 8128 0800 11906 0800 17043 800 10453 9800 13134 05 90 59 00 0130 81 00 61 1678 59020 0800 22 2420 800 11319 0800 313 342 900 993 123 020 795 743 0800 55 1526 0800 55 1527 0800 960271

+31 (20) 681 5792

B-7

Customer Support

Contacting Customer Support

Bulletin Board:

Download software, firmware and support documents; leave messages for technical support.

Telephone Support:

No charge for technical support during the warranty period; a per-incident charge applies after the warranty period.

Telephone: +31 (495) 546 909 Settings: 8,1,N, 2, 400 to 28,800 baud

Hours of Operation: Monday – Friday 8:30 – 17:00 (Central European time)

(German)

Austria

France

Italy

Spain

Switzerland

(Dutch)

(French) (English) (English)

(French)

(German)

(English)

(Italian)

(Dutch) (English) (English)

(Spanish)

(English)

Belgium

Denmark

Finland

Germany

Ireland

Netherlands

Norway

Portugal

Sweden

(French, German, Italian)

United Kingdom

Other European countri es

0660 6386 02 626 88 06 02 626 88 07 3929 4099 0203 47288 04 50 43 98 53 0180 5 25 81 43 01 662 5525 02 2 641 0350 020 606 8751 22 11 6299 01 441 7199 902 321 123 08 619 2170

0848 80 11 11 0171 512 5202

+44 (171) 512 5202

B-8

Australia

Customer Support

Contacting Customer Support

Bulletin Board:

Download software, firmware and support documents, and leave messages for technical support.

Telephone: (03) 9890 0276

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you fre e of charge. Available 24 hours a day.

Telephone: (03) 9272 2627

Fax Machine:

Faxes are answered within 24 hours.

Fax Number: (03) 9272 4099

Telepho ne Support:

Hours of Operation:

Monday – Friday 7am – 7pm Eastern Standard Time

Telephone: (03) 9272 8000

China (PRC)

Mailing Address:

Fax Machine:

Please include contact information, the name of your HP product, and the type of computer you have.

Telepho ne Support:

Hewlett Packard Customer Support Center China World Trade Center No.1 Jian Guo Men Wai Avenue P.O.Box: 9401 Beijing 100004 China

Fax Number: +86 (10) 65924566

Hours of Operation:

Monday – Friday, 8:30 – 17:30

T e le ph one Numbers:

+86 (10) 65053888 or 65055959

B-9

Customer Support

Contacting Customer Support

Hong Kong

Telephone Support: 800 7729

Indonesia

Telephone Support: (65) 271-3337

Japan

World Wide Web:

Information from HP Japan

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Fax Machine:

Please include contact information, the name of your HP product, and the type of computer you have.

http://www.jpn.hp.com

T e l eph one: +81 (3) 3335-8622

Fax Number: +81 (3) 3335-8338

B-10

India

Telephone Support:

Hours of Operation: Monday – Friday, 9:00 –12:00, 1:00 – 5:00 T e le ph on e: +81 (3) 3335-8333

Mailing Address:

Hewlett Packard India Ltd. HP Customer Support Centre Chandiwala Estate Maa Anandmai Marg Kalkaji Dehli -110 019 India

E-mail: csc_india@hp.com Fax Machine:

Please include contact information, the name of your HP product, and the type of computer you have.

Telephone Support:

+91 (11) 6826041

+91 (11) 6826035

Korea

Customer Support

Contacting Customer Support

Mailing Address:

Hewlett Packard Customer Support Center 1F, Yongsan Electronic Office 16-58, Hangangro 3-ga, Yongsan-gu, Seoul, Korea

FTP Site:

Download software and firmware files, as well as technical newsletters for dealers directly from the internet.

IP Address (NT Server): Remote access telephone number: (02) 3270-0808

Bulletin Board:

Download software, firmware and support documents; leave messages for technical support.

Telephone:

Hitel: (02) 762-0228 Chollian: (02) 220-2001

Address: Go HPK

15.32.11.50

World Wide Web:

Information from HP Korea

URL:

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

T e l eph one: (02) 769-0543

Fax Machine:

Faxes are answered within 48 hours.

Fax Number: (02) 3270-0707

Telephone Support:

Hours of Operation:

Telephone:

www.hp.co.kr

Monday – Friday 8:30 – 19:00

(02) 3270-0700 080-999-0700 (Toll Free)

B-11

Customer Support

Contacting Customer Support

Malaysia

Telephone Support: 295-2566

New Zealand

Bulletin Board:

Download software, firmware and support documents

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

Fax Machine:

Faxes are answered in 24 hours or less.

Telephone Support:

Telephone: (09) 356 3660

Telephone: (09) 356 6642

Fax Number: (+61 3) 9272 4099

Hours of Operation:

Monday – Friday, 9am – 9pm (Auckland time)

B-12

Telephone: (09) 356 6640

Philippines

Telephone Support: (65) 271-3337

Singapore

Mailing Address:

Hewlett-Packard Far East (Pte) Ltd. 438 Alexandra Road #07-01/04 Alexandra Point Singapore 119958

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

T e l eph one: (65) 291-7951

Fax Machine:

Faxes are answered within 48 hours.

Fax Number: (65) 278-9225

Telephone Support:

Hours of Operation:

T e l eph one: (65) 271-5300

Taiwan (ROC)

Mailing Address:

Hewlett Packard Customer Support Center 8F, 337, Fu-Hsing North Road , Taipei 104, Taiwan, R.O.C.

Bulletin Board:

Download software, firmware and support documents; leave messages for technical support.

T e l eph one: (02) 923-3233 Login:

Customer Support

Contacting Customer Support

Monday – Friday, 9:00 – 17:00

First name: HP Last name: BBS

Thailand

HP First Faxback Service:

Automated system to request product information or technical support documents to be faxed to you free of charge. Available 24 hours a day.

T e l eph one: (02) 719-5589

Fax Machine:

Faxes are answered within 48 hours.

Fax Number: (02) 514-0276

Telephone Support:

Hours of Operation:

Monday – Friday, 8:30 – 17:30

T e l eph one: (02) 717-9609

Telephone Support: 661-4011

B-13

Customer Support

Contacting Customer Support

B-14

Index

accessories acclimatizing tapes active termination

addresses, customer s upport America Online application software ASPI driver

backup

backup software

backup speed backup test backup utilities Backup utility Bertelsmann BIOS bit density blinking light boot-up fails boot-up lengthy box contents

bulk eraser

cable, internal power capacity, tape care instructions caring for tapes cartridge. See tape cartridge CD-ROM certifications certifications. See back of book cleaning read-write head client workstation, NetWare

Colorado 5 GB mini-cartridges

A-4

4-7

1-9, 3-4, A-

B-5, B-7

1-8

1-7, 5-4

failure

5-4

1-8

Erase utility

4-3

A-2

2-12, 3-8

1-8

B-7

5-3

A-2

4-5

5-3

external tape drive internal tape drive

4-3

problems

5-5

2-4

1-2, 4-3

4-2

4-7

1-3, 1-5, 1-8, 1-9

A-3

12, 3-8

B-6

1-5

1-3

4-2

4-3

Colorado Backup

technical support compression compression software CompuServe computer

does not boot up

hangs computer prerequisites computers, installation differenc-

es conditions for operation connector,SCSI contacting HP contents of box

external tape drive

internal tape drive cpio utility customer support customer support telephone nu m-

bers

cycling power

1-8

B-3

4-3

1-2

B-5, B-7

5-3

1-7

4-7

3-6

B-6

1-5

1-3

1-8

B-3

B-6

5-3

data compression data loss data security data transfer rate default SCSI ID defective tape cartridges degaussing demagnetizing devices, SCSI IDs diagnostic software dimensions DOS driver software

4-5

1-8

5-5

available online

not installed

1-2, 4-3

4-7

A-2

1-9

5-5

4-2

2-3

5-3

A-3

1-8, 2-12, 3-8,

B-5

5-4

ejecting tapes electrical supply

4-5

3-7

electromagnetic interference encoding method environmental conditions, prob-

lems with Erase utility erasing tapes error correction error rate European support numbers Express Exchange warranty

A-3

A-2

5-5

4-3, 4-5

4-3

A-2

4-7

B-7

B-

2, B-4

feet

3-5

5 GB mini-cartridges flashing light Format utility format, tape formatting tapes FTP site

4-5

A-2

B-5

4-3

grounding grounding mat

2-3, 2-5

2-3

handling tape cartridges hardware included

external tape drive

internal tape drive hardware prerequisites HP Colorado 5 GB mini-cartri dg-

4-3

HP NetServer. See NetServer HP part numbers HP service agreements HP SureStore Tape CD-ROM

3, 1-5, 1-8, 1-9

humidity

conditioning cartridges

4-7

1-5 1-3 1-7

A-4

B-4

4-7

inserting tapes installation

overview of external

4-4

3-2

Index-1

overview of internal prerequisites

tools required interface specification internet

1-8, B-5

2-2

1-7

2-3, 3-2

A-2

jumpers, SCSI ID

2-5

light, blinking load time

4-5

A-2

magnetic bulk erasure magnetic interference media. See tape cartridge Microsoft Windows. See Win-

dows mini-cartridge motherboard-based SCSI mounting hardware

4-3

7, 2-10

4-3

4-7

1-7

1-7, 2-4, 2-

native storage capacity NetServer NetServer E NetWare

2-7

1-7

installing TapeAssure

3-8

versions supported non-warranty serv ice North American support num-

bers

B-6

Novell NetWare. See NetWare

1-2

2-12,

1-8

B-3

online services Open Desktop 3 OpenServer 5 operating conditions for tapes

operating mode operating system requirements

1-8, B-5

1-8

3-7

1-8

operating system, new operation light ordering information out-of-warranty service

4-5

5-5

A-4

B-3

packaging for shipment part numbers passive termination phone numbers power cable

external internal, connecting

loose power cable, internal power connector power cycling power requirements power supply power switch, lack of prerequisites

hardware

installation

operating system

tools problems

determining

with computer

with tape drive product numbers purchasing supplies or accesso-

A-4

B-6

1-5, 3-7

5-4

5-3

1-5, 3-7

1-7

2-3, 3-2

ries

A-4

B-4

1-9, 3-4

2-9

2-4

3-7

A-3

3-7

1-8

5-2

5-3

5-4

1-2

QIC-3095 cartridges QIC-3095 format QIC-Wide mini-cartridge

4-5

4-3

4-3, A-2

4-3,

radio frequency interference

statements. See back of

book

rails

2-4, 2-7, 2-10

included with drive

required for mounting README file read-write head, no cleaning re-

read-write operations, data loss

1-8, 2-12, 3-8

quired

4-2

1-3

1-7

4-5

Reed-Solomon error correction

A-2

reference points reformatting tapes reliability specifications removing tapes Replica technical support resistors restore, failure retension time returning a drive ribbon cable. See SCSI cable RLL1,7

1-9

A-2

5-5

4-3

A-3

4-4, 4-5

B-3

5-4

A-2

B-4

SCO UNIX screws

SCSI

SCSI address SCSI boot disk SCSI cable

1-8

2-4

attaching rails

fixing drive into computer

2-7

2-10

accessories

active vs. passive termina-

checking configuration

connection loose

planning the bus

termination

termination problems

tion

A-4

3-4

1-9

5-4

1-9

5-3,

5-4

termination, external

3-4

1-9

1-5

attaching external

attaching internal

connecting to tape drive

ordering

A-4

3-6

2-4

2-8

Index-2

planning the bus required

SCSI controller

checking for on motherboard

SCSI host adapter

BIOS installing a second problems with

SCSI host adapter, prerequisite

SCSI ID

at power on checking current choosing conflicting default devices sharing jumper settings other devices selecting for tape drive

1-7

5-3

for installation

1-9

1-9, 2-5, 3-3

1-9

1-7, 1-9

1-9

1-7

3-4

5-3

1-7

3-3

1-9

5-5

5-3 2-5

2-3

2-5,

3-3

SCSI ID selector SCSI terminator SCSI-2

A-2

security of data serial number servers, installation differences

3-3

1-5

4-7

1-2

1-7

service

B-3

service agreements service, arranging for shipping safely sideways installation software

backup Colorado Backup driver

1-8, 2-12, 3-8, 5-

B-4

B-3

B-4

3-5

1-8

4, 5-5

drivers, online Erase utility provided with drive

B-5

4-3

1-3, 1-

5, 1-8

TapeAssure

1-9, 2-11, 2-

12, 3-8, 5-3, 5-

4, 5-5

software data compression

1-2,

4-3

South American support num-

bers

B-6

specifications

physical power

reliability standby mode stands static electricity precautions

A-3

3-7

1-5, 3-5

2-3,

2-5

static electricity, problems

caused

5-4

storage capacity storing tapes supplies and accessories support

B-3

telephone numbers system prerequisites

1-2

4-7

A-4

B-6

1-7

tape cartridge

acclimatizing

brands

capacity

caring for

causes of data loss

compatible with drive

defective

electromagnetic interference

erasing

format

incorrect format

inserting and removing

no bulk erasers

operating conditions

ordering

poor quality

reference points

removing

specifications

storing

1-3, 1-5

4-7

4-3

1-2, 4-3

4-7

4-5

4-3

5-5

4-7

4-3

A-2

5-5

4-4

4-3

4-7

A-4

5-5

4-3

4-5

A-2

4-7

temperature and humidity

ranges

4-7

write-protecting tape door tape drive

4-7

cannot back up or re store

4-6

care instructions

connecting internal power

connecting SCSI cable

dimensions

does not power up

installing external

installing internal

operating system require-

preparing for installation

cable

A-3

ments

4-2

2-9

2-8

5-4

3-5

2-8

1-8

returning for serv ice

SCSI ID

specifications

troubleshooting. See Chapter

warranty

weight tape speed tape. See tape cartridge TapeAssure

installing

operating systems supported

2-5, 3-3

B-2

A-3

A-2

1-9, 2-11, 3-8

2-12, 3-8

B-4

A-2

2-12, 3-8

SCSI problems

troubleshooting aid tar utility target ID

technical support

technical support, Replica telephone numbers temperature, conditioning car-

terminating resistors termination

1-9

default

1-9

telephone numbers

tridges

1-9

5-4, 5-5

5-3

1-8

B-3

B-6

B-3

B-6

4-7

1-9

Index- 3

active vs. passive problems with

termination, external SCSI bus

1-9

5-3

3-4

terminator block terminator block, attaching testing installation tools needed tools needed for installation TR-4 cartridge TR-4 tape cartridge

inserting

tracking reference points

1-9

3-4

2-11, 3-8

2-3

3-2

4-3

4-5

4-3, 5-

transfer rate Travan cartridge. See TR-4 car-

troubleshooting. See Chapter 5

A-2

tridge

UL certification UNIX

1-8

cpio utility tar utility

URL

B-5

US support numbers

A-3

1-8

B-6

write-to-tape test

2-12, 3-8

Vectra computer verifying installation vertical installation

1-7, 2-7

3-5

warranty warranty service weight Windows 3.1 Windows 95 Windows NT

World Wide Web site write-protection

Index-4

B-2, B-4

B-3

A-3

1-8

backup utility installing TapeAssure

1-8

3-8

versions supported

4-6

2-11, 3-8

2-12,

1-8

1-8, B-5

Radio Frequency Interference Statement (Federal Communi-cations Commission), USA only

External Tape Drives Only

This equipment has been tested and found to comply with the limits for a Clas s B digital device, pursuant to Part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equip ment gen erates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation . If this equipme nt does cause harmful interference to radio or television reception, which can be determined by turning the equipm ent off and on, you are encouraged to try to correct the interference by one or more of the following measures:



Reorient or relocate the receiving antenna.



Increase the separation between the equipment and the receiver.



Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.



Consult your dealer or an experienced radio/

TV technician for help. Note that if you change or modify the equipment in a way that is not expressly approved by HewlettPackard, any assurances of safety or performance can no longer be held to apply, and could result in violation of Part 15 of the FCC Rules.

FCC Declaration of Conformity for T4e

According to 47CFR, Parts 2 and 15, Class B Computer Per ipherals: Th is de vice complies with Part 15 of the FCC Rules. Operation is subject to the following two cond itions: (1) This device m ay not cause harmful interference, (2) This device must accept any interference recei ved including interference that may cause undesired operations. This appl ies to all pr oduct options.

November 1, 1996 Richard M. Spangler, Quality Manager

Notice for Canada (External tape drives only/lecteurs de bande externes uniquement)

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils num ériques de Classe B prescrites dans le règlement sur le brouillage radioéle ctrique édict é par l e Ministère des Communications du Canada.

DECLARATION OF CONFORMITY

according to ISO-IEC Guide 22 and EN 45014

Manufacturer’s Name:

Hewlett-Packard Company Loveland Tape Operations Divisi on

Manufacturer’s Address:

815 SW 14th Street, Building E Loveland, Colorado 80537

declares that product

Product Name: Product Number: Product Options:

conforms to the following produc t specifications:

Safety:

EN60950:1992+A1:1993+A2:1993+A3:1995

EMC:

EN 55022:1994 Class B EN 50082-1:199 2

IEC 801-2:1991 - 4kV CD, 8kV AD IEC 801-3:1984 - 3V CD, 8kV AD IEC 801-4:1988 - 1kV power lines,

0.5kV signal lines

ENV 50140:1993 - 3V/m

Supplementary Information

The product herewith complies with the requirements of the Low Voltage Directive 73/ 23/EEC and carries the “CE” mark accordingly.

November 05, 1995 Richard M. Spangler, Quality Manager

T4e C5645A All

Japanese VCCI Statement (External Tape Drives Only)

[

This apparatus is Class B Information Technology Equipment, based on the rules of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Although designed for use in residential areas, radio interference may be caused when used near a radio or TV receiver.

Read the instructions for correct operation.

]

User’s manual statement for VCCI class B product

[

This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be caused when used near a radio or TV receiver.

Read the instructions for correct operation.

]

Korean RRL Statement

Canadian Standards Association Information Statement

(Internal Tape Drives Only)

INSTRUCTION TO USER: WARNING: This component is only conside red to

be approved when installed in CSA certified equipment evaluated to the stan dard s C22.2 No. 220-M1986 0r C22.2 No. 950-M89. The operator accessibility into the end use enclosure is defined with strict accordance in the operator’s manual for the installation of compon ents into the equ ipment.

INSTRUCTIONS AUX UTILISATEURS: AVERTISSEMENT : Ce composant n’est

considéré agréé que s’il es t i nstallé dans un équipement certifié CSA selon les normes C22.2 No. 220-M198 6 ou C22.2 No. 950-M89. L’accessibilité de l’opérateur à l’enceinte est définie en stricte conformité avec le manuel de l’opérateur pour l’installation de composants dans l’équipement.

Notice (Internal Tape Drives Only)

For use only in UL® listed personal comp uters.

Exclusivement pour utilisation dans les microordinateurs référencés UL

TUV (Internal Tap e Drives Only)

This equipment must only be supplie d by a SafetyExtra-Low Voltage (secondary circuit in accordance with DIN VDE 0805. During incorporation of the equipment, all requirements of DIN VDE 0805 must be observed and obeyed.

Cet équipement doit exclusivement être alimenté en tension ultra- basse (circuit secondaire conforme à DIN VDE 0805). Lors de l’intégration de l’équipement, toutes les spécifications de DIN VDE 0805 doivent être respectées.

Herstellerbescheinigung

Diese Information steht im Zusammenhang mit den Anforderungender Maschinen information verordnung vom 1 8 Januar 1991.

Schalldruckpegel Lp <70 dB(A)



am arbeitsplatz



normaler be tr i e b



nach ISO 7779: EN 27779 (Typprufu ng)

[This statement is provided to comply with the requirements of the German Sound Emission Directive, from 18 January 1991.

Sound pressure Lp <70 dB(A)



at operator position



normal operation



according to ISO 7779 : EN 27779 (type test)]

HP C5644A, C5645B, SureStoreT4i, SureStoreT4e User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual