HP C5370A User Manual
© Copyright Hewlett-Packard Company 1998
All rights are reserved. No part of the document
may be photocopied, reproduced, or translated to
another language without the prior written consent
of Hewlett-Packard Company.
Publication number: C5370-90000
First edition: February 1998
Printed in U.S.A.
Notice
The information contained in this document is
subject to change without notice and should not be
construed as a commitment by the HewlettPackard Company.
Hewlett-Packard assumes no responsibility for
any errors that may appear in this document,
nor does it make expressed or implied
warranty of any kind with regard to this
material, including, but not limited to, the
implied warranties of merchantability and
fitness for a particular purpose. The Hewlett-
Packard Company shall not be liable for incidental
or consequential damages in connection with, or
arising out of the furnishing, performance, or use
of this document and the program material which
it describes.
Note: Regulatory information can be found in
Chapter 9 of this User’s Guide.
It is not lawful in many places to make copies of
the following items. When in doubt, check with a
legal representative first.
Governmental paper or documents:
- Passports
- Immigration papers
- Selective service papers
- Identification badges, cards, or insignias
Governmental stamps:
- Postage stamps
- Food stamps
Checks or drafts drawn or Governmental
agencies
Paper currency, traveler’s checks, or money
orders
Certificates of deposit
Copyrighted works
Please complete the following for future reference.
HP Color Copier Model _________
Serial Number:
Date of Purchase:
Place of Purchase:
Address:
Phone Number:
Service Contract Number:
Date of Contract Expiration:
Safety Symbols
Owner’s Information
!
If present, this symbol is placed on
the copier where it is necessary for
you to refer to the manual in order to
understand a hazard.
If present, this symbol is placed on
the copier within the area where
hazardous voltage is present. Only
trained service persons should
perform work in this area.
If present, this symbol is placed on
the copier within the area where
electrostatic discharge (ESD) may
occur. ESD can damage the copier’s
electronic components. Av oid
touching electronic components or
circuit paths. Use proper grounding
devices when circuits are open to
outside areas.
contents
g
Chapter 1 — Welcome!
About Your Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Chapter 2 — Setting Up Your New HP Color Copier
Copier Location and Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Step 1 — Unpack Your HP Color Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Step 2 — Attach the Front Panel Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Step 3 — Unlock Your HP Color Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Step 4 — Load Paper Into Your HP Color Copier . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Step 5 — Insert the Color and Black Print Cartridges . . . . . . . . . . . . . . . . . . . . . . 2-6
Step 6 — Connect the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Step 7 — Set the Front Panel Language and Default Paper Size . . . . . . . . . . . . . . 2-9
Step 8 — Align Your Black and Color Print Cartridges . . . . . . . . . . . . . . . . . . . . 2-10
Step 9 — Test the Copier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Chapter 3 — Copyin
How to Make Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Controlling How Copies Will Look. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Number of Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Copy Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Reduce/Enlarge Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Paper Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Lighter/Darker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Color Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
TE (Text Enhancement) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
ELC (Enhance Light Colors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Changing Other Front Panel Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Front Panel Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Copy Paper Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Set Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Clear/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Using the Automatic Document Feeder (ADF). . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Chapter 4 — All About Paper
Paper Choices When Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Copy Paper in the Input Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Using the Right Paper Type Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Tips on Loading Paper in the Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Special Considerations When Using Transparency Film . . . . . . . . . . . . . . . . . . . . 4-4
HP Color Copier User’s Guide iii
Automatic Document Feeder Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
g
How to Order Quality HP Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Chapter 5 — Troubleshootin
How to Clear a Paper Jam in the Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
How to Clear a Paper Jam in the Automatic Document Feeder. . . . . . . . . . . . . . . 5-2
How to Use the Self Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Front Panel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Blank page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Some colors faded, distorted, or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Placement on the page wrong or edges cut off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Auto Fit, Clone, or Poster not working properly . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Copies too vivid or bright. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
No copies coming out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Copies taking too long . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Paper wrinkled and very wet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Copies faded or colors dull. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Copy streaked, smeared, or with white horizontal lines. . . . . . . . . . . . . . . . . . . . 5-10
Black bar in margins on copy (Models 145 and 155 only). . . . . . . . . . . . . . . . . . 5-10
Copies crooked on page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Miscellaneous problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Chapter 6 — HP Support Services
On-Line Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
HP Customer Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Calling in the U.S. and Canada During Warranty . . . . . . . . . . . . . . . . . . . . . . 6-2
Calling in the U.S. and Canada Post Warranty . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Chapter 7 — Maintaining Your HP Color Copier
Cleaning the Exterior Case. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Cleaning the Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Aligning Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Using the Self Test Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Cleaning Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Chapter 8 — Hewlett-Packard Limited Warranty
Extent of Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Express Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3
Warranty Upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Returning Your HP Color Copier for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
iv Contents
Prepare your HP Color Copier for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Chapter 9 — Technical Information
Regulatory Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Ordering Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
HP Color Copier User’s Guide v
vi Contents
Welcome!
1
Welcome to your new Hewlett-Packard Color Copier! And welcome
to this User’s Guide, which will help you set up and use your Color
Copier.
HP Color Copier 140
and 150
HP Color Copier 145 and
155 (with automatic
document feeder)
HP Color Copier User’s Guide 1-1
About Your Copier
With your HP Color Copier, you can produce high-quality color and
black and white copies on letter- (8.5 x 11 in.) and A4(210 x 297 mm, the European standard) sized paper. You can print on
a variety of paper types, including plain paper, premium inkjet paper,
photo paper, transparency film, and iron-on transfers. You can enlarge
or reduce the size of the copies you make, from 25% to 400% of the
image’s original size, and use special sizing features to help you create
business cards, brochures, name badges—even posters. And, if you
purchased Model 145 or 155, you will be able to load up to 25 originals
in the automatic document feeder.
About This Guide
This Guide explains how to unpack and set up your Color Copier. It
also explains how to make copies and use each of the product’s special
features to full advantage. This Guide also provides troubleshooting
information to help you resolve common copying problems and
explains how to maintain your HP Color Copier.
Conventions Used
Throughout this Guide, we use special conventions to help you quickly
identify information:
1-2 Welcome!
boldface
CAUTION
NOTE
“quotation marks” Information enclosed in quotation marks identifies the
TIP
WARNING
Bold typeface identifies a specific button name or
command you need to enter.
The Caution label calls attention to an operating
procedure, practice, or the like, which, if not correctly
performed or adhered to, could result in damage to or
destruction of part or all of the product. Do not
proceed beyond a Caution label until you fully
understand and have met the indicated conditions.
The Note label precedes information you need to
know before you continue reading or performing a
procedure.
exact message that appears on the front panel display.
The Tip label precedes helpful hints and
recommendations.
The Warning label calls attention to a procedure,
practice, or the like, which, if not correctly performed
or adhered to, could result in personal injury. Do not
proceed beyond a Warning label until you fully
understand and have met the indicated conditions.
Setting Up Your New
HP Color Copier
This chapter presents recommendations for placement of your
HP Color Copier and presents the nine simple steps for unpacking and
setting up your copier. Be sure to perform the steps in the order listed.
Copier Location and Environment
2
Use only within normal office temperature and humidity ranges.
The recommended range is 59
humidity ranges.
Avoid direct sunlight or locations where a quick change in
temperature might cause condensation inside the machine.
Make sure the location is well ventilated. Dust, gases, or fumes
(such as ammonia or paint thinner) can damage the machine.
Choose a site that is level, flat, and stable. The copier will vibrate
and needs to be on a sturdy surface.
Be sure a grounded outlet is nearby and easily accessible.
o
95oF (15
–
o
35oC) and 20%–80%
–
HP Color Copier User’s Guide 2-1
Step 1 — Unpack Your HP Color Copier
Remove the cardboard tray containing the accessory items.
1
Rest the box on its side and pull out your HP Color Copier.
2
Remove the packing material and the orange packing tape from
3
the outside of the copier.
Save the packing materials in case you ever need to move
TIP
or ship your HP Color Copier.
Remove the two yellow/orange plastic inserts from the print tray
4
by pulling up and toward the center of the copier.
2-2 Setting Up Your New HP Color Copier
Verify that the following items are included with your HP Color
y
5
Copier:
front-panel overlay (has text on it)
a
one black and one color print cartridge
b
User’s Guide
c
power cord (appropriate for your location)
d
Help card
e
If any of the items are missing or damaged, contact the dealer from
whom you purchased your HP Color Copier.
e
d
c
b
a
Step 2 — Attach the Front Panel Overla
Align the front panel overlay with the front panel buttons.
1
Push straight down firmly on both ends and the middle to snap
2
the overlay into place.
HP Color Copier User’s Guide 2-3
Step 3 — Unlock Your HP Color Copier
y
g
g
g
The scanner lock is under the front panel.
Unlock the scanner by twisting the green knob under the front panel
toward the back of your HP Color Copier, until it stops. The knob only
turns one way.
NOTE
2-4 Setting Up Your New HP Color Copier
Leave the scanner unlocked unless
Lockin
Color Copier for Shipment” on pa
the scanner protects it durin
ou need to move your HP Color Copier.
moving. Refer to “Prepare your HP
e 8-5 for locking instructions.
Step 4 — Load Paper Into Your HP Color Copier
y
y
Remove the yellow/orange shipping inserts from the paper tray,
1
if you have not already done so.
Slide the paper width and length adjusters to their outermost
2
positions.
Insert a stack of up to 150 sheets of paper into the bottom (IN)
3
tray, print side down, until it stops.
NOTE
The output tray can hold a maximum of 50 sheets. If
50 copies, remove the excess copies from the output tra
excess copies may either fall off the tray or cause a paper jam.
Slide the paper width and length adjusters in until they stop at the
4
edges of the paper.
See “Paper Choices When Copying” on page 4-1 for tips on loading
specific paper types.
ou making more than
. If you do not, the
HP Color Copier User’s Guide 2-5
Step 5 — Insert the Color and Black Print Cartrid
g
g
y
Lift the document cover, open the print cartridge access cover , and
1
remove the yellow/orange shipping insert from the inside of the
cartridge cradles.
es
TIP
NOTE
Keep and store the shipping insert and other packing materials in
case you ever need to move or ship your copier.
If your copier has an automatic document feeder, use the print cartrid
access cover to prop open the document cover while
cartridges.
Lift up both print cartridge latches.
2
ou insert the print
e
2-6 Setting Up Your New HP Color Copier
Remove the color print cartridge (the thicker one, part number
3
C1823A) from its package and, being careful to touch only the
black plastic, gently remove both the green pull tab and blue tape
covering the nozzles.
CAUTION
NOTE
tri-color print cartridge,
part number C1823A
black print cartridge,
part number C51645A
Be careful not to touch the gold-colored contacts.
Push the color print cartridge firmly down into the cradle on the
4
left, and close the cartridge latch.
Repeat steps 3 and 4 to install the black print cartridge (part
5
number 51645A) into the cradle on the right.
Close the print cartridge access cover.
6
Both print cartridges must be correctly installed (with the green tab and blue
tape removed) for your HP Color Copier to work.
HP Color Copier User’s Guide 2-7
Step 6 — Connect the Power Cord
y
y
y
g
y
The HP Color Copier comes with a power cord for the country to
which it is shipped. If the plug on your power cord does not look
familiar, contact your dealer or local HP Sales and Support Office. See
“HP Customer Support” on page 6-2 for more information.
WARNING Power is present in the product even if the white button is off. To completel
shut off power,
To avoid electric shock, be sure to use the power cord with a properl
rounded outlet.
Choose an outlet that is eas
emergency and you need to shut off power to the HP Color Copier.
Plug the power cord into the back of your HP Color Copier, and
1
plug the other end into a grounded outlet.
Turn on the HP Color Copier by pressing the white button in the
2
lower right front corner.
ou must disconnect the power cord.
for everyone to access, in case there is an
2-8 Setting Up Your New HP Color Copier
Step 7 — Set the Front Panel Lan
guag
e and Default
Paper Size
The front panel initially displays English as the default language and
assumes letter-sized paper (8.5 x 11 in.) as the default paper size.
To change the default language and associated paper size, perform
the following steps.
While holding down the
1
Intensity
Release both buttons.
2
The current language is displayed.
Press the Plus (+) and Minus (–) buttons to scroll through the list
3
of available languages until the language you want is highlighted.
The following languages are available: English, Español,
Deutsch, Français, Italiano, Nederlands, Dansk, Norsk,
Portugués, Svenska, and Suomi.
Press the
4
language.
After you select a language, you will be prompted to select letter
(8.5 x 11 in.) or A4 (210 x 297 mm) as the default paper size.
Press the Plus (+) or Minus (–) buttons to toggle between letter
5
and A4.
Press the
6
size.
button.
Select/Resume
Select/Resume
Select/Resume
button to select the highlighted
button to choose the highlighted paper
button, press the
Color
HP Color Copier User’s Guide 2-9
Step 8 — Align Your Black and Color Print Cartrid
g
Before you start using your HP Color Copier, you need to align the
black and color print cartridges to ensure the best copy quality.
When you turn on your HP Color Copier for the first time, you will see
the message “Initializing,” followed by the message “Press Resume to
Align Cartridges” on the front panel display.
es
Press the
1
The copier prints a page with two sets of paired lines on it. A set
of numbered, horizontal lines appears at the top of the page, and a
set of vertical lines, each with a unique letter, appears at the bottom
of the page.
The mid-range number for horizontal alignment appears on the
front panel display.
Look closely at the set of horizontal bars, and determine which set
2
of black and color lines is aligned the best.
Select the number that represents the best horizontal alignment
3
pattern on the front panel display, and press
If necessary, use the Plus (
panel to change the number on the display.
The mid-range number for vertical alignment appears on the front
panel display.
Select/Resume
button.
Select/Resume
) and Minus (–) buttons on the front
+
.
2-10 Setting Up Your New HP Color Copier
Now look closely at the set of vertical bars, and determine which
4
set lines up the best.
Select the letter that represents the best vertical alignment on the
5
page, and press
Select/Resume
.
If necessary , use the Plus (
panel to change the letter on the display.
The HP Color Copier then prints another page to confirm that the
6
print cartridges are correctly aligned.
Match the alignment in Sample 2 to the alignment in Sample 1.
7
If the lines are straight, continue with Step 9 of the setup
8
procedure.
If the lines are not straight, you will need to repeat the Align
Cartridges procedure. T o do this, press the
message “Align Cartridges” is displayed, press
and then repeat steps 2-4.
) and Minus (–) buttons on the front
+
button until the
Menu
Select/Resume
,
HP Color Copier User’s Guide 2-11
Step 9 — Test the Copier
Use the copier’s built-in Self T est to verify that the copier is operating
properly. The Self Test Page lists current front panel settings and, if
you are using Model 145 or 155, tells whether the automatic document
feeder is attached properly.
Make sure the Best, Normal, or Fast light is on and not blinking.
1
Press the
2
in the panel display.
Press the
3
The test-page printout has a set of lines which should appear
unbroken, and colored bars which should appear solid. The
intensity of the colors will vary, depending on the type of paper
you are using (that is, plain paper, HP Premium InkJet Paper, and
so on).
For more information, see “How to Clear a Paper Jam in the
Automatic Document Feeder” on page 5-2.
To verify proper functioning of your copier, make a copy of the
4
Self Test Page.
Congratulations! Y ou have finished setting up your HP Color Copier .
Now you are ready to start using it.
button until the message “Self T est Page” appears
Menu
Select/Resume
button.
2-12 Setting Up Your New HP Color Copier
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