HP C4788x, C4779x User Manual

HP 3000-sheet Stacker and HP 3000-sheet Stapler/ Stacker (C4779x and C4788x)

Contents

User Guide

The user of this accessory is granted a license to: a) print hard copies of this User Guide for PERSONAL, INTERNAL, or COMPANY use subject to the restriction not to sell, re-sell, or otherwise distribute the hard copies; and b) place an electronic copy of this User Guide on a network server provided access to the electronic copy is limited to PERSONAL,

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

INTERNAL users of this accessory. Publication number

C4788-90901 First Edition, February 1999

Contents

Paper Handling Features . . . . . . . . . . . 4

Output (Unstapled) . . . . . . . . . . . . . 4

Stapling (HP 3000-sheet Stapler/

Stacker) . . . . . . . . . . . . . . . . . . . . . 4

Ordering Information . . . . . . . . . . . . . . 5

User LED Interpretation . . . . . . . . . . . . 6

Using the Device . . . . . . . . . . . . . . . . . 8

Selecting the Output Bin . . . . . . . . . 8

Configuring the Device . . . . . . . . . . . 9

Refilling the Stapler Cartridge (HP 3000-sheet Stapler/Stacker ONLY) 15

Clearing Paper Jams . . . . . . . . . . . . . 17

Clearing Stapler Jams . . . . . . . . . . . . 19

Control Panel Messages for

the Device . . . . . . . . . . . . . . . . . . . . 22

Determining System Problems . . . . . . 26

Cabling Installation Roadmap . . . . 29

Supported Paper Sizes . . . . . . . . . . . 30

Information Menu . . . . . . . . . . . . . . . 33

Paper Path Test . . . . . . . . . . . . . . 33

Paper Handling Menu . . . . . . . . . . . . 35

Regulatory Information . . . . . . . . . . . 36

Service and Support . . . . . . . . . . . . . 37

Paper Handling Features

Output (Unstapled)

 3,000 sheets Letter (20 lb bond)/A4 (80 g/m2)  1,500 sheets Ledger (20 lb bond)/A3 (80 g/m

)

Stapling (HP 3000-sheet Stapler/Stacker)

 2 to 50 sheets of 20 lb bond, or equivalent job height (5 mm)  Multiple staple positions:

 One angled  One, two, three, or six  Custom, up to seven staples

Paper Handling Features

Ordering Information

The product number for the replacement Stapler refills is C4791A (3 Stapler refills, 5,000 staples per refill).

Ordering Information

User LED Interpretation

Use the following table to interpret the status of the device by referring to the user LED (see the graphic

User LED status Interpretation

Solid Green The device is on and ready. Flashing Amber  The device is not correctly attached to the printer.

 One or more bins are full.  The device has a paper jam or staple jam, or a page needs to

be removed from the bins.

on the next page).

Solid Amber The device is experiencing a hardware malfunction.

Off  The printer is in PowerSave mode. Press G

Control Panel.

 The device is not receiving power. Check the power box

connections, power cables, and C-link cable connections.

Flashing Green The device is in service mode.

Continued on next page.

User LED Interpretation

on the printer’s

The following graphic shows the location of the user LED on the device.

User LED Interpretation

Using the Device

Selecting the Output Bin

The system has several output locations: the Standard Output Bin, the Face-up Bin, and the Stacker Bin.

Face-up Bin

Standard Output Bin

Stacker Bin (Optional Bin 1)

Note Envelopes, labels, and transparencies are ONLY supported in the

Face-up Bin.

Using the Device

Configuring the Device

The device attaches to the left side of the printer. There is a menu in the printer’s Control Panel called CONFIGURATION OF STKR where you can change the default offset and default stapler actions.

Note The network administrator can limit access to the offset and default stapler

actions.

Offset actions

Offset Action: No When the Job Offset mode is off, all of the jobs are

stacked with no separation.

Offset Action: Yes When the Job Offset mode is on, the device automatically

separates complete jobs or mopies (multiple original prints of a single job). Each job or mopy is separated by offsetting the jobs from each other.

Using the Device

Offset actions (continued)

Offset Action: Job Separator

When the Job Separator action is enabled, the device automatically separates jobs or mopies. Each job or mopy is separated by only offsetting the first page.

Note

This offset action is only available for the HP 3000-sheet Stacker.

Using the Device

Note The user can select the available stapler action through the printer driver

(for example, 1 staple or 2 staples). When selecting any stapler action, the jobs or mopies are automatically separated by offsetting the jobs or mopies from each other. If the proper printer driver is not used, the default stapler action occurs.

Default stapler actions (HP 3000-sheet Stapler/Stacker ONLY)

No Staple If the default action is set to No Staple, the job is not

stapled.

Using the Device

Default stapler actions (HP 3000-sheet Stapler/Stacker ONLY) (continued)

Angled Staple

Note

The illustration shown is for Letter/A4. See the printer driver for different paper sizes.

If the default action is set to Angled Staple, the staple is placed in the corner of the document at a 40 degree angle.

Using the Device

Default stapler actions (HP 3000-sheet Stapler/Stacker ONLY) (continued)

One Staple, Two Staples, Three Staples, or Six Staples

Note

The illustration shown is for Letter/A4. See the printer driver for different paper sizes.

If the default action is set to One Staple, Two Staples, Three Staples, or Six Staples, one job or mopies are stapled with the number of staples indicated from one to six. All of the staples are placed parallel to the edge closest to the printer. These are predetermined staple positions.

Note

When using the Six Staples option, if the paper is narrower than 8.5 in. (216 mm), the job may have less than six staples.

Using the Device

Default stapler actions (HP 3000-sheet Stapler/Stacker ONLY) (continued)

Custom

Note

The illustration shown is for Letter/A4. See the printer driver for different paper sizes.

If the default action is set to Custom, the network administrator must define the number of staples (up to seven) and their location. The users can select this feature through the printer driver.

Note

Only the network administrator can configure the Custom action through HP JetAdmin.

Using the Device

Refilling the Stapler Cartridge (HP 3000-sheet Stapler/Stacker ONLY)

1 Move the Stapler/Stacker away from the

printer, open the Stapler door.

2 To remove the Stapler Cartridge, squeeze

the green cartridge release handle, and pull the Stapler Cartridge out.

3 Remove the empty cardboard box and

discard it.

Continued on next page.

Refilling the Stapler Cartridge (HP 3000-sheet Stapler/Stacker ONLY)

4 Holding the Stapler refill with the arrow

pointing up, insert the Stapler refill into the Stapler Cartridge.

5 Grasp the orange cardboard tab on the Stapler

refill and remove the tape.

6 Insert the Stapler Cartridge into the Stapler

module.

7 Push the Stapler Cartridge in place. A click

means that the Stapler Cartridge is installed properly.

Refilling the Stapler Cartridge (HP 3000-sheet Stapler/Stacker ONLY)

Clearing Paper Jams

The message STKR: DETACH AND CLEAR JAM displays on the Control Panel.

1 Move the device away from the printer. 2 Remove paper from any of the indicated areas (A, B, C, D, or E). See the

graphic

3 Reattach the device. Wait for the solid green status light on the user LED

on the device.

Note When clearing paper jams, be very careful not to tear the paper. If a small

piece of paper is left in the device, it could cause additional jams.

Continued on next page.

on the following page.

Clearing Paper Jams

The following graphic shows the areas where paper jams might occur.

Clearing Paper Jams

Clearing Stapler Jams

The message STKR: DETACH AND CLEAR STAPLE JAM or CHECK STAPLER DEVICE alternating with CLEAR JAMMED STAPLE displays on the Control Panel.

1 Move the Stapler/Stacker away from the

printer.

2 To clear the paper jam from the Stacker Bin,

pull the paper out of the rollers.

3 Open the Stapler door on the rear of the

Stapler/Stacker.

Continued on next page.

Clearing Stapler Jams

4 To remove the Stapler Cartridge, squeeze the

green cartridge release handle, and pull the Stapler Cartridge out.

5 Pull the cartridge lever up. 6 Remove the staple that is jammed in the

Stapler Cartridge.

7 Push the cartridge lever down. Continued on next page.

Clearing Stapler Jams

8 Insert the Stapler Cartridge into the Stapler

module.

9 Push the Stapler Cartridge into place. A click

means that the Stapler Cartridge is installed properly.

10 Close the Stapler door on the rear of the

Stapler/Stacker.

11 Reattach the Stapler/Stacker and wait for a

solid green status light on the user LED on the device.

Clearing Stapler Jams

Control Panel Messages for the Device

The following table explains messages that might display on the printer’s Control Panel. Messages are listed in alphabetical order.

Printer messages

Message Description Recommended action

CHECK STAPLER

DEVICE

alternates with

CLEAR JAMMED STAPLE

EXTERNAL DEVICE

INITIALIZING

OUTPUT BIN FULL

alternates with

CLEAR PAPER FROM

FACE UP

A staple jam occurred. Clear the staple jam. See

for instructions.

The external device is initializing or recovering after clearing a jam condition.

The bin-full sensor in the left Face-up Bin has been reached.

page 19

No action required.

Empty the Face-up Bin.

Control Panel Messages for the Device

Printer messages (continued)

Message Description Recommended action

OUTPUT BIN FULL

alternates with

CLEAR PAPER FROM

OPTIONAL BIN 1

STAPLER LOW ON

STAPLES

STAPLER OUT OF

STAPLES

STKR: ATTACH TO

PRINTER

The Stacker Bin is full. Empty the Stacker Bin.

The Stapler Cartridge has 20 to 50 staples remaining.

There are no more staples in the Stapler Cartridge.

The device is not attached to the printer properly.

No action required.

Refill the Stapler Cartridge. See page 15

Make sure that there is a proper attachment between the device and the printer, and wait for a solid green status light on the user LED on the device.

for instructions.

Control Panel Messages for the Device

Printer messages (continued)

Message Description Recommended action

STKR: CALL SERVICE

alternates with

STKR: ERROR ZZ

alternates with

66.XY.ZZ OUTPUT

DEVICE FAILURE

STKR: CLOSE STAPLER

DOOR

STKR: DETACH AND

CLEAR JAM

STKR: DETACH AND

CLEAR STAPLE JAM

A hardware malfunction occurred in the device.

Turn the printer off, and turn the printer on. If the condition persists, contact your HP-authorized service and

X is 1 or 2 and Y might be 2 or 3.

support provider and report the error messages. See the user guide for your specific HP LaserJet printer for service and support information.

The Stapler door is open or it is

Close the Stapler door properly.

not closed properly. A paper jam occurred in the

device.

Clear the paper jam. See page 17

for instructions.

A staple jam occurred. Open the Stapler door, and

clear the paper or staple jam. See page 17

for instructions on clearing paper jams and page 19

for instructions on

clearing staple jams.

Control Panel Messages for the Device

Printer messages (continued)

Message Description Recommended action

STKR: TRAY OVERLOAD

alternates with

CLEAR PAPER FROM

OPTIONAL BIN 1

TOO MANY PAGES IN

JOB TO STAPLE

The weight capacity of the stacker bin has been reached.

The job height is greater than the stapler capacity. The height of the job to be stapled should not exceed 5 mm.

Clear the paper from the Stacker Bin.

See the stapling specifications on page 32

for more information.

Control Panel Messages for the Device

Determining System Problems

Output does not go to selected bin

Situation Possible Reason

Job went to a different bin than was expected.

Note Envelopes, labels, and transparencies are ONLY supported in the

Face-up Bin. The Stapler can staple jobs of 2 to 50 sheets or 5 mm of thickness. If the

job is thicker than this, the job is ejected unstapled. The Stacker Bin can hold a maximum of 3,000 sheets, depending on the paper’s size and weight.

The selected bin does not support the media used. (See page 30

for supported paper sizes.)

Determining System Problems

Problems with the device

Situation Possible Reason

Job was not stapled. (HP 3000-sheet Stapler/ Stacker only)

Printer does not recognize the device or the user LED on the device is off.

Device does not power on.



The job height exceeds the stapling capacity (5 mm).



There is a staple jam.



A single-page job was sent to the Stapler; it will not be stapled.



The Stapler ran out of staples.



Check the power cords (see page 29



Check the C-link cables (see page 29



Make sure that the device has been configured in the

printer driver.



If the printer still does not recognize the device, contact a dealer or authorized HP service provider. See the user guide for your specific HP LaserJet printer for service and support information.



Make sure that the power cord is firmly plugged into both the device and the power box (see page 29

). Remove and

reconnect the power cord.



Turn the printer off, check all of the C-link connections (see page 29

Determining System Problems

), and turn the printer on.

Problems with the device (continued)

Situation Possible Reason

Paper jams and paper feeding problems.

CAUTION Using paper outside HP specifications may cause problems for the printer,

requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. See the paper specifications in the user guide for your specific HP LaserJet printer.

 Make sure that you are using the supported paper weights

and sizes (see page 30

 Check the cables and connectors between the printer and

the device. See page 29

 Repeated paper jams between the printer and the device

might mean that the printer and device are set up on an uneven floor. Level the device. See the installation guide for instructions.

for cabling configurations.

Determining System Problems

Cabling Installation Roadmap

Determining System Problems

Supported Paper Sizes

Tray, Bin, or Stapler

Face-up Bin Up to 125 sheets

Capacity Paper Weight

Letter (20 lb bond) A4 (80 g/m

)

 Letter, ISO A4 (landscape

orientation only)

 Legal, Ledger (11 x 17 in.), A3,

JIS B4, JIS Double Postcard, JPostD, JIS B5, A5, Executive, JIS Exec, 8K, 16K (portrait orientation only) Custom: Minimum - 190 mm length x 98 mm width Maximum - 460 mm length x 305 mm width

 Universal: See the user guide

for your specific HP LaserJet

16 to 53 lb bond (60 to 199 g/m

)

Supported Paper Sizes

printer for size specifications.

 Envelopes: COM 10, C5, DL,

Monarch, B5 (portrait orientation only)

Tray, Bin, or Stapler

Stacker Bin (Optional Bin 1)

Capacity Paper Weight

Up to 3,000 sheets Letter (20 lb bond)

A4 (80 g/m

)

 Letter, ISO A4 (landscape

orientation only)

 Legal, Ledger (11 x 17 in.), A3,

16 to 28 lb bond (60 to 110 g/m

JIS B4, JIS B5, A5, Executive,

Note

The Stacker Bin’s capacity varies depending on the paper’s size and weight. For example, using

JIS Exec, 8K, 16K (portrait orientation only)

 Custom:

Minimum - 190 mm length x 148 mm width Maximum - 460 mm length x 297 mm width

11 x 17 in. (20 lb bond), the capacity can be approximately 1,500 sheets.

Note

Envelopes, transparencies, and labels are ONLY supported in the Face-up Bin.

)

Supported Paper Sizes

Tray, Bin, or

Capacity Paper Weight

Stapler

Sta p le r Maximum 5 mm

stack height. For example, 50 sheets of 20 lb bond.

Note

The stapling capacity varies depending on the paper’s thickness.

For more information such as physical dimensions, paper guidelines, and environmental specifications, see the user guide supplied with your specific HP LaserJet printer. Also see the

Specification Guide

 Letter, ISO A4 (landscape

orientation only)

16 to 28 lb bond (60 to 110 g/m

)

 Legal, Ledger (11 x 17 in.), A3,

JIS B4, JIS B5, A5, Executive, JIS Executive, 8K, 16K (portrait orientation only)

Note

Envelopes, transparencies, and labels are ONLY supported in the Face-up Bin.

HP LaserJet Printer Family Paper

Supported Paper Sizes

Information Menu

This control panel menu contains printer information pages that give details about the printer and its configuration. To print an information page, scroll to the desired page, and press S

Paper Path Test

The paper path test can be used to verify that the paper path is working properly or to troubleshoot problems with a type of paper.

ELECT

1 Press M 2 Press I 3 Press S

ENU

repeatedly until INFORMATION MENU appears.

TEM

repeatedly until PRINT PAPER PATH TEST appears.

ELECT

to select the paper path test.

4 Select the input tray, output bin, duplexer (if available), and number of

copies using the - V

ALUE

+ key and the S

ELECT

key. After selecting the last

option, the paper path test automatically starts. For the HP 3000-sheet Stapler/Stacker: To send the output to the Face-up

Bin, select the FACE-UP BIN option. To send the output to the Stacker Bin, select the OPTIONAL BIN 1 option.

Continued on next page.

Information Menu

Note When running the paper path test to confirm that the stapler is working

correctly, make sure that one of the stapler action options has been selected. If one has not been selected, the job will not be stapled. Also make sure that you are selecting and sending more than one copy.

Information Menu

Paper Handling Menu

When paper handling settings are correctly configured through the printer’s Control Panel, you can print by choosing the type and size of paper from the printer driver or software application.

Item Values Explanation

PAPER DEST=

STANDARD

OUTBIN

STANDARD OUTBIN

FACE-UP BIN

OPTIONAL BIN 1

OPTIONAL BIN 1 only appears when an output device

is installed. Set the value to correspond with the appropriate bin.

Paper Handling Menu

Regulatory Information

For regulatory information, see the user guide supplied with your specific HP LaserJet printer.

Regulatory Information

Service and Support

For warranty information, see the user guide supplied with your specific HP LaserJet printer. For support telephone numbers, see the HP Customer Care section of the user guide for your specific HP LaserJet printer.

Service and Support

HP C4788x, C4779x User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Paper Handling Features

Output (Unstapled)

Stapling (HP 3000-sheet Stapler/Stacker)

Ordering Information

User LED Interpretation

Using the Device

Selecting the Output Bin

Configuring the Device

Clearing Paper Jams

Clearing Stapler Jams

Control Panel Messages for the Device

Determining System Problems

Cabling Installation Roadmap

Supported Paper Sizes

Information Menu

Paper Path Test

Paper Handling Menu

Regulatory Information

Service and Support