HP C110, C180, C240, C360, C160 Service Handbook
...
Service Handbook
C Class
Models
C100, C110, C160L, C160,
C180, C200, C240 and C360
HP Part No. A4200-90042
Edition E1298
Printed in U.S.A.
Hewlett-Packard Co. 1998
Printing History
First Printing: August 1998
UNIX is a registered trademark in the United States and other
countries, licensed exclusively through X/Open Company Limited.
NOTICE
The information contained in this document is subject to change
without notice.
HEWLETT-PACKARD WARRANTY STATEMENT
HP PRODUCT DURATION OF WARRANTY
C160/C180/C200/C240/C360 one year
1. HP warrants HP hardware, accessories and supplies against
defects in materials and workmanship for the period specified
above. If HP receive notice of such defects during the warranty
period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either
new or like-new.
2. HP warrants that HP software will not fail to execute its programming instructions, for the period specified above, due to
defects in material and workmanship when properly installed and
used. If HP receives notice of such defects during the warranty
period, HP will replace software media which does not execute its
programming instructions due to such defects.
3. HP does not warrant that the operation of HP products will be
uninterrupted or error free. If HP is unable, within a reasonable
time, to repair or replace any product to a condition as warranted,
customer will be entitled to a refund of the purchase price upon
prompt return of the product.
4. HP products may contain remanufactured parts equivalent to
new in performance or may have been subject to incidental use.
ii
5. The warranty period begins on the date of delivery or on the
date of installation if installed by HP. If customer schedules installation or causes installation by HP to be delayed more than 30 days
after delivery, warranty begins on the 31st day from delivery.
6. Warranty does not apply to defects resulting from (a) improper
or inadequate maintenance or calibration, (b) software, interfacing,
parts or supplies not supplied by HP, (c) unauthorized modification
or misuse, (d) operation outside of the published environmental
specifications for the product, or (e) improper site preparation or
maintenance.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE
ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR
ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
8. HP will be liable for damage to tangible property per incident up
to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily
injury or death, to the extent that all such damages are determined
by a court of competent jurisdiction to have been directly caused
by a defective HP product.
9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE CUSTOMER'S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS
INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING
LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND: THE WARRANTY TERMS CONTAINED IN
THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
iii
This document contains proprietary information that is protected
by copyright. All rights reserved. No part of this document may be
photocopied, reproduced or translated to another language without
the prior written consent of Hewlett-Packard Company.
RESTRICTED RIGHTS LEGEND. Use, duplication, or disclosure by government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer
Software Clause at DFARS 252.227.7013. Hewlett-Packard Co.,
3000 Hanover St., Palo Alto, CA 94304.
10 9 8 7 6 5 4 3 2 1
iv
Safety and Regulatory Statements
Safety and Regulatory Statements
This section contains safety and regulatory statements
pertaining to the C100, C110, C160L, C160, C180,
C200, C240 and C360 workstations. It provides information on the following topics:
• Special video configuration statements
• Emissions regulations
• Emissions regulations compliance
• Datacom users statement
• Acoustics
• Electrostatic discharge (ESD) precautions
• Safety statement
• Laser safety statements
• Warnings and cautions
v
Special Video Configuration Statements
Special Video Configuration Statements
The following statements apply only to those applications which include a cable connected to the S-Video
connector on the A4248A card. No modification to the
regulatory statements is necessary for applications
which include cables connected to other connectors on
the card but not to the S-Video connector.
For EN55022 or CISPR 22 Applications:
WARNING: This is a Class A product. In a domestic environment
this product may cause radio interference in which
case the user may be required to take adequate
measures.
For FCC Applications:
NOTICE: This equipment has been tested and found to
comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC rules. These limits
are designed to provide reasonable protection
against harmful interference when the equipment
is operated in a commercial environment. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instruction manual, may cause
harmful interference to radio communications.
Operation of this equipment in a residential area is
likely to cause harmful interference in which case
the user will be required to correct the interference
at his own expense.
vi
Models C160L/C160/C180/C200/C240/C360 Emissions Regulations
Models C160L/C160/C180/C200/C240/
C360 Emissions Regulations
Federal Communications Commission (FCC)
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules and the Canadian Department of Communications. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception (determined by turning
the equipment off and on), you can correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the
receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Ask the dealer or an experienced radio/television technician for help.
Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP
shielded cables, such as those you receive with your
vii
Models C160L/C160/C180/C200/C240/C360 Emissions Regulations
computer. Changes or modifications not expressly
approved by Hewlett-Packard could void the user’s
authority to operate the equipment.
Operation of this device is subject to the following
conditions:
• This device may not cause harmful interference.
• This device must accept interference received, including
interference that may cause undesired operation.
• Cables used with this device must be properly shielded to
comply with the requirements of the FCC.
VCCI Class B ITE (Japan)
Korea RRL (EMI Class A)
viii
Models C100/C110 Emissions Regulations
Models C100/C110 Emissions
Regulations
Federal Communications Commission (FCC)
This equipment has been tested and found to comply
with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules and the Canadian Department of Communications. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception (determined by turning
the equipment off and on), you can correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the
receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Ask the dealer or an experienced radio/television technician for help.
Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP
shielded cables, such as those you receive with your
ix
Models C100/C110 Emissions Regulations
computer. Changes or modifications not expressly
approved by Hewlett-Packard could void the user’s
authority to operate the equipment.
Operation of this device is subject to the following
conditions:
• This device may not cause harmful interference.
• This device must accept interference received, including
interference that may cause undesired operation.
• Cables used with this device must be properly shielded to
comply with the requirements of the FCC.
VCCI Class 1 ITE
x
Emissions Regulations Compliance
Emissions Regulations Compliance
Any third-party I/O device installed in HP system(s)
must be in accordance with the requirements set forth
in the preceding Emissions Regulations statements. In
the event that a third-party noncompliant I/O device is
installed, the customer assumes all responsibility and
liability arising therefrom.
Acoustics
Regulation On Noise Declaration
For Machines -3. GSGV
Lpa <70dB
Lpa<70dB
operator position am Arbeitsplatz
normal operation normaler Betrieb
per ISO 7779 nach DIN 45635 T.19
xi
Electrostatic Discharge (ESD) Precautions
Electrostatic Discharge (ESD)
Precautions
Electrostatic charges can damage the integrated circuits on printed circuit boards. To prevent such damage from occurring, observe the following precautions
during board unpacking and installation:
• Stand on a static-free mat.
• Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to ground.
• Connect all equipment together, including the static-free
mat, static strap, routing nodes, and peripheral units.
• Keep uninstalled printed circuit boards in their protective
antistatic bags.
• Handle printed circuit boards by their edges, once you
have removed them from their protective antistatic bags.
Safety Statement
This equipment conforms to the following safety standards:
• UL 1950
• CSA 950
• IEC 950
• EN 60950
xii
Laser Safety Statement (U.S.A. Only)
Laser Safety Statement (U.S.A. Only)
The CD ROM mass-storage system is certified as a
Class-1 laser product under the U.S. Department of
Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control
for Health and Safety Act of 1968.
This means that the mass-storage system does not produce hazardous laser radiation. Because laser light
emitted inside the mass-storage system is completely
confined within protective housings and external covers, the laser beam cannot escape from the machine
during any phase of user operation.
xiii
Warnings and Cautions
Warnings and Cautions
xiv
Contents
1 Product Information
Product Description 3
System Unit Front Panel Controls 6
System Power Switch 6
Power LED 7
System LEDs 7
Audio Controls 8
Storage Device Controls and Features 8
CD-ROM Drive 9
DDS Tape Drive 11
Floppy Disk Drive 13
System Unit Rear Panel Connectors 14
Security Loop 15
Audio Connectors 16
Keyboard and Mouse Connectors 19
PS/2 Keyboard and Mouse Connectors 19
ITF Keyboard Connector 19
HP Parallel I/O Connector 19
802.3 Network Connectors 19
Serial Input/Output Connectors 20
SCSI Connectors 21
TOC Button 21
Power Cord Connector 21
Monitors 22
Keyboards 23
Keyboard Differences 23
Pointing Devices 27
xv
Contents
Operating System Overview 28
2 Environmental/Installation/PM
Environmental Specifications 31
Installation 33
Preventive Maintenance 33
3 Configuration
Workstation Configurations 37
FRU Configurations 38
Internal Storage Configurations 38
Allowable Memory Configurations 50
Monitor-Type Selection 53
Changing the Console to External Terminal 53
Graphics Configurations 54
Special Video Configuration Statements
for all Systems 54
For EN55022 or CISPR 22 Applications: 54
For FCC Applications: 54
Models C100 and C110 55
Models C160 and C180 56
Graphics Paths 56
Graphics Configuration Restrictions 57
Models C160L 59
Graphics Paths 59
xvi
Contents
Graphics Configuration Restrictions 60
4 Troubleshooting
Getting Ready to Troubleshoot 63
Dealing with a Boot Failure 68
Searching for Bootable Media 70
Stable Storage 71
Boot Command Notations 71
Supported Boot Paths 72
ISL Environment 72
Selftest Failures 73
Chassis Display Codes 77
Running System Verification Tests 95
Running ODE-Based Diagnostics 97
Troubleshooting the SCSI I/O Board 99
5 Field Replaceable Units
Exchange and Nonexchange Part Numbers 107
FRU Removal and Replacement 115
Storage Tray Assembly 117
Disk Interconnect Board 118
Storage Tray Bezel 119
Disk Filler Panel 120
xvii
Contents
Storage Devices 121
Human Interface Board 123
Main Tray Assembly 124
Removing Memory Modules 125
Installing Memory Modules 127
Removing Second Level Cache Modules (C160L) 129
Installing Cache Modules 131
Removing PCI, EISA, and GSC Option Boards 133
EGRAM (Enhanced Graphics RAM) Board 136
CPU Board 138
System Fans 142
Rear Panel 145
I/O Board 146
Determining LAN ID and FDDI ID 147
Removing the I/O Board 148
I/O Extension Board 149
Battery 150
Backplane 151
Power Supply 153
Power Interconnect Board 154
6 Diagrams
System Power 157
System Block Diagram 163
7 Reference
Installation Manual 171
xviii
Contents
Service Manuals 171
Reference Manuals 171
8 Service Notes
9 Boot Console Interface Model C100/110
Accessing the Boot Console Interface 179
Boot Console Menus 181
Searching for Bootable Media 184
Resetting the Workstation 186
Displaying and Setting Paths 187
Displaying and Setting the Monitor Type 190
The Monitor Command 190
Displaying the Current Monitor Configuration 193
Setting the Monitor Type 194
Setting the Monitor Type at Power On 197
Changing the Console to External Terminal 198
Displaying the Status of the System I/O 199
Setting the Auto Boot and Auto Search Flags 200
Displaying and Setting Secure Mode 202
Displaying and Setting Fastboot Mode 203
xix
Contents
Displaying the LAN Station Address 204
Displaying System Information 205
Displaying PIM Information 206
Configure and Display LAN Settings 207
Stable Storage 209
ISL Environment 210
Invoking ISL from the Boot Console Interface 210
ISL User Commands 211
Updating System Firmware with ODE 213
10 Boot Console Interface Model C160L/160/180/
200/240/360
Accessing the Boot Console Interface 217
Boot Console Menus 219
Searching for Bootable Media 223
Resetting Your Workstation 224
Displaying and Setting Paths 225
Displaying and Setting the Monitor Type 228
The Monitor Command 228
Displaying the Current Monitor Configuration 230
Setting the Monitor Type 231
Setting the Monitor Type at Power On 233
xx
Contents
Changing the Console to External Terminal 235
Displaying the Status of the System I/O 236
Setting the Auto Boot and Auto Search Flags 237
Displaying and Setting the Fastboot Mode 239
Displaying the LAN Station Address 240
Configure and Display LAN Settings 241
Displaying System Information 243
Displaying PIM Information 244
Stable Storage 245
ISL Environment 246
Invoking ISL from the Boot Console Interface 246
ISL User Commands 247
Updating System Firmware with ODE 249
xxi
Contents
Figures
System Unit Front Panel Controls 6
CD-ROM Drive Controls and Features 9
DDS-DC Drive Controls and Indicators 11
DDS-2 Drive Controls and Indicators 11
Floppy Drive Controls and Features 13
System Unit Rear Panel Connectors 15
Disk Tray Positions 38
Hewlett-Packard 2 GB Fast, Wide Differential Disk
Drive Jumper Settings (1-inch Low Profile) 41
Seagate 2 GB FWD or UWSE Disk Drive Jumper
Settings (1-inch Low Profile) 42
Seagate 4 GB, FWD or UWSE Disk Drive Jumper
Settings (1.6-inch Full Height) 43
Early Model CD-ROM Drive
SCSI Address/Jumper Settings 44
Later Model CD-ROM Drive
SCSI Address/Jumper Settings 45
Early Model DDS-DC Tape Drive
SCSI Address/Jumper Settings 46
Later Model DDS-DC Tape Drive
SCSI Address/Jumper Settings 47
DDS-2 Tape Drive SCSI Address/Jumper Settings 48
xxii
Contents
Figures
DDS Drive Switch Settings for Data Compression Operation Mode 49
Memory Connectors (Model C100/110) 51
Memory Connectors (Model C160L) 51
Memory Connectors Model (C160/180XP/200/240/360)
52
Power On Troubleshooting 64
Selftests Troubleshooting 65
HP-UX Compatible Mode Troubleshooting 66
HP-UX Compatible Mode Troubleshooting
(Continued) 67
System Unit Front Panel LEDs 73
C Class Major Components 107
Main Tray FRUs 108
Storage Tray FRUs 109
Power Supply FRUs 110
Removing the Floor Stand 116
Removing the Storage Tray Assembly 117
Removing the Disk Interconnect Board 118
Removing the Storage Tray Bezel 119
xxiii
Contents
Figures
Removing a Disk Filler Panel 120
Removing a Storage Device 122
Removing the Human Interface Board 123
Removing the Main Tray Assembly 124
Memory Module Location (C100, C110) 125
Memory Module Location (C160L) 126
Memory Module Location (C160/180/200/240/360) 126
Removing a Memory Module 127
Installing Memory Modules 128
Cache Module Location (C160L) 129
Removing a Cache Module 130
Installing Cache Modules 131
Rotating the EISA Fan 133
Removing the EISA Slider and Retainer 134
Installing an EISA Slot Blank Plate 135
Removing the EGRAM Board 136
Removing the CPU Board (C100/110) 138
Removing the CPU Board (C160L) 139
Removing the CPU Board (C160/180/200/240/360) 140
xxiv
Contents
Figures
Removing the EISA Area Fan Assembly 142
Removing the CPU Area Fan Assembly 143
Removing the Fan 144
Removing the Rear Panel 145
Removing the I/O Board 148
Removing the I/O Extension Board 149
Removing the Battery 150
Removing the Backplane 152
Removing the Power Supply 153
Removing the Power Interconnect Board 154
Power Distribution Board 157
C100/110 System Unit Functional Block Diagram 164
C160L System Unit Functional Block Diagram 165
C160/180 System Unit Functional Block Diagram 166
C200/240 System Unit Functional Block Diagram 167
C360 System Unit Functional Block Diagram 168
EISA/GSC Slots from Outside the System Unit 192
xxv
Contents
Tables
CD-ROM Drive Controls and Features 9
DDS Tape Drive Controls and Features 12
Floppy Drive Controls and Features 13
Audio Electrical Specifications 18
Serial I/O Pins 20
PS/2 Keyboard and ITF Keyboard Equivalent Keys 24
Environmental Specifications 31
Storage Configurations 39
Default SCSI IDs 40
Bootable Device Types 68
Bootable Device Types 70
LED Error Codes (C100/110) 74
LED Error Codes (C160L/160/180) 76
Exchange Parts FRU List 111
Nonexchange Parts FRU List 112
CPU Board Power Pinouts for J10 158
CPU Board Power Pinouts for J9 160
Floppy Drive Power Pinouts 161
Hard Disk Drive Power Pinouts 161
xxvi
Contents
Tables
Fan Power Pinouts 162
LED Power Pinouts 162
System Paths 187
Mnemonic Style Notation for Boot Paths 188
Graphics Configurations and Hardware Slots 191
System Paths 225
Mnemonic Style Notation 226
xxvii
Contents
Tables
xxviii
1
Product Information
1
Product Information
This chapter introduces the HP 9000 C Class workstations, including their controls and indicators. This
chapter discusses the following topics:
• Product description
• System unit front panel controls
• System unit rear panel connectors
• Monitors
• Keyboards
• Operating system overview
2
Loading...