HP (Hewlett-Packard) C2184A User Manual

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Model Number and Description

HP DeskJet 600 Printer

Printer Name Model Number Status Description

HP DeskJet 600 C2184A Available Fast personal printer for DOS

computers with optional color.

Front View

Access Door

Resume Button & Light

Power Button & Light

Print Cartridge Cradles

Card Guide

Paper Width Adjuster

Output Tray Assembly

IN Tray

Envelope Feed Slot

Paper Length Adjuster

2184001B

Rear View

Power Module Socket

Interface Port

2162951

Ordering Printer Options

Printer Number and Language of Kits

Region or Country

Argentina C2184A AC8 Spanish Asia, North C2184A ART English Asia, Pacific C2184A ARS English Australia C2184A ABG English Brazil C2184A AC4 Portuguese Brazil-2 C2184A A1Z Portuguese Canada (French) C2184A ABC French Caribbean C2184A ARV English Carribbean C2184A ARV English Chinese C2184A AB2 Simplified Chinese/English Czechoslovakia C2184A AKB Czechoslovakian Denmark C2184A ABY Danish Europe (Dutch) C2184A ACU Dutch Europe (English) C2184A ABB English Europe (French) C2184A ACS French Europe (German) C2184A ACT German Europe (Italian) C2184A ARP Italian Finland C2184A ABX Finnish Greece C2184A AB7 Greek/English Hong Kong C2184A AB5 English Hungary C2184A AKC Hungarian India C2184A ACJ English Israel C2184A AKJ English Jordan C2184A ARW Arabic/English Latin America C2184A ABM Spanish Latvia C2184A A2J English Lithuania C2184A A2H English Middle East C2184A ARU Arabic/English Norway C2184A ABN Norwegian Peoples Republic of

China Poland C2184A AKD Polish

Continued on next page

Printer Option

Number

C2184A AB2 Chinese/English

Language of Documentation

and Printer Software

Printer Number and Language of Kits (Cont.)

Region or Country

Portugal C2184A AB9 Portuguese Russia C2184A AR3 English Russia C2184A ACB Russian/English Saudi Arabia C2184A ARG Arabic/English Singapore C2184A AB4 English South Africa C2184A ACQ English South America C2184A AKV Spanish Spain C2184A ABE Spanish Sweden C2184A ABS Sweden Taiwan C2184A AB0 Taiwanese Thailand C2184A AB3 Thailand/English Turkey C2184A AB8 Turkish/English U.K. C2184A ABU English U.S. C2184A ABA English

Printer Option

Number

Language of Documentation

and Printer Software

Power Cord, Documentation, and Software Kits

Region or Country

Argentina 9100-5129 C2184-60218 C2184-60239 Asia, North 9100-5346 C2184-60201 C2184-60227 Asia, Pacific 9100-5131 C2184-60201 C2184-60227 Australia 9100-5127 C2184-60201 C2184-60227 Brazil 9100-5124 C2184-60216 C2184-60238 Brazil-2 9100-5346 C2184-60216 C2184-60238 Canada (French) 9100-5124 C2184-60208 C2184-60232 Caribbean 9100-5346 C2184-60200 C2184-60225 Czechoslovakia 9100-5132 C2184-60204 C2184-60228 Denmark 9100-5132 C2184-60205 C2184-60229 Europe (Dutch) 9100-5132 C2184-60206 C2184-60230 Europe (English) 9100-5132 C2184-60202 C2184-60227 Europe (French) 9100-5132 C2184-60208 C2184-60232 Europe (German) 9100-5132 C2184-60209 C2184-60233 Europe (Italian) 9100-5132 C2184-60212 C2184-60235 Finland 9100-5132 C2184-60207 C2184-60231 Greece 9100-5132 C2184-60210 C2184-60226 Hong Kong 9100-5346 C2184-60201 C2184-60227 Hungary 9100-5132 C2184-60211 India 9100-5128 C2184-60201 C2184-60227 Israel 9100-5132 C2184-60202 C2184-60226 Jordan 9100-5132 C2184-60203 C2184-60226 Latin America 9100-5124 C2184-60218 C2184-60239 Latvia 9100-5132 C2184-60202 C2184-60226 Lithuania 9100-5132 C2184-60202 C2184-60226 Middle East 9100-5131 C2184-60203 C2184-60226 Norway 9100-5132 C2184-60214 C2184-60236 People’s Republic

of China Poland 9100-5132 C2184-60215 C2184-60237 Portugal 9100-5132 C2184-60216 C2184-60238

Continued on next page

Power

Module

9100-5129 C2184-60222 C2184-60227

User’s Documentation

Kit

Printer Software

Kit

Power Cord, Documentation, and Software Kits (Cont.)

Region or Country

Russia1 9100-5132 C2184-60202 C2184-60226 Russia2 9100-5132 C2184-60217 C2184-60226 Saudi Arabia 9100-5124 C2184-60203 C2184-60226 Singapore 9100-5131 C2184-60201 C2184-60227 South Africa 9100-5128 C2184-60202 C2184-60227 South America 9100-5346 C2184-60218 C2184-60239 Spain 9100-5132 C2184-60218 C2184-60239 Sweden 9100-5132 C2184-60219 C2184-60240 Taiwan 9100-5124 C2184-60220 C2164-60242 Thailand 9100-5346 C2184-60223 C2164-60226 Turkey 9100-5132 C2184-60221 C2184-60227 U.K. 9100-5131 C2184-60202 C2184-60227 U.S. 9100-5124 C2184-60200 C2184-60225

Power

Module

User’s Documentation

Kit

Printer Software

Kit

Items Included

HP DeskJet 600 Printer

Power Module

User's Guide

Printer software on diskette

One black print cartridge

2184046

Fonts Included

Scalable TrueType® Fonts For MS Windows

Internal Fonts and Symbol Sets

Symbol Sets

PC-8 Danish/Norwegian (60) PC-8 Danish/Norwegian PC-8 Turkish ANSI/ASCII (06) United Kingdom (04) French (69) German (21) Italian (15) Spanish (17) Swedish (11) PC-850 PC-852 ECMA-94 Latin 1 (8859/1) Legal Latin 2 (8859/2) Latin 5 (8859/9)

Additional Fonts in Region Specific Printers

Some HP DeskJet 600 printers contain flash memory. Flash memory provides the capability to install fonts and symbol sets for specific regions. The following figure shows how to identify printers with flash memory by observing the serial number label on the back of the printer.

Identifying Printers with Flash Memory

With Flash Memory

No Flash Memory

To identify a printer with flash memory, look for the lightning bolt symbol on the serial number label located on the back of the printer. The flash font code found directly below the lightning bolt can be used to identify the language of fonts downloaded into flash memory. Use the following tables to identify the fonts and symbol set(s) loaded into flash memory.

Flash Fonts Information

Fonts and Symbol Sets for Flash Codes

Name of Font and

Flash Codes

THA Thai Thailand C2184A AB3

Symbol Set Country/Region Printer Model

Flash Fonts and Symbol Sets

Thai (Flash Font Code THA)

Spacing Font Name Point Sizes Pitches

Fixed Thai Courier 10 12

12 10 24 6

Thai Courier Bold 10 12

12 10 24 6

Thai Courier Italic 10 12

12 10

24 6 Thai Courier Bold Italic 12 10 Thai Line Printer 8.5 16

Symbol Set: TIS (TAPIC23)

Note TAPIC23 is the registration name for Hewlett-Packard’s Thai

HP DeskJet symbol set.

Part Numbers

Item Description Part Number

Color Kits

Interface Cables HP IEEE-1284 Parallel Interface Cable (2 meter length) C2950A

Print Cartridges Black Inkjet Print Cartridge 51629A

Media Premium Transparency Film (U.S. letter, 50 sheets) C3834A

1. For color kit information, see “Color Kit Information.”

Contains color print cartridge and storage garage. The color print cartridge replaces the black cartridge to allow color printing.

U.S. Europe Asia Japan, Inter-America

HP IEEE-1284 Parallel Interface Cable (3 meter length) C2951A HP Centronics Parallel Interface Cable C2912B or

Color Inkjet Print Cartridge 51649A

Premium Transparency Film (U.S. letter, 20 sheets) C3828A Premium Transparency Film (European A4, 50 sheets) C3835A Premium Transparency Film (European A4, 20 sheets) C3832A Premium Glossy Paper (U.S. letter, 50 sheets) C3836A Premium Glossy Paper (U.S. letter, 10 sheets) C3833A Premium Glossy Paper (European A4, 50 sheets) C3837A Premium Glossy Paper (European A4, 10 sheets) C3831A Premium InkJet Paper (U.S. letter, 200 sheets) 51634Y Premium InkJet Paper (European A4, 200 sheets) 51634Z

C4533A C4534A C4535A C4536A

HP24542D

Color Kit Information

Color Kit

2162615

The optional Color Kit which includes a color print cartridge and a print cartridge storage container, provides color output printing capability from an HP DeskJet 600 printer. The printer comes from the factory as color capable, it does not require any modifications. Color features, however, need to be turned on in the printer driver dialog box in MS Windows. For more information, refer to the HP DeskJet 600 printer user documentation or to the information included with the Color Kit.

Notes

The print cartridge storage container will hold one black or one color print cartridge. To obtain maximum print quality and print cartridge life, always store the open print cartridge that is not in the printer in the print cartridge storage container.

When printing a color page with the color print cartridge, you cannot print true black. The printer will print composite black, made up of cyan, magenta, and yellow inks.

User Replaceable Components

Access Door

2184902

Base Foot

Paper Tray

Description Part Number

Access Door (Top Cover) Assembly C2164-67816 Base Foot Assembly C2162-60098 Paper Tray Assembly C2164-67807

Host/System Requirements

MS Windows

MS Windows 3.1 or later 80386 or faster processor At least 2 MB of RAM to print in black or at least 4 MB of RAM to

print in color At least 10 MB free hard disk space

DOS

DOS, Version 3.3 or later 80286 or faster processor At least 2 MB of RAM to print in black or at least 4 MB of RAM to

print in color

Driver Installation

For the printer to operate properly, a printer driver must be installed in your computer. Refer to “Printer Driver Information/Installing the Printer Driver” for more detailed information.

Interface Specifications

Category Specification

Interface IEEE-1284 Compatible Communication Modes Available Compatible (Centronics)

Nibble

ECP Built-In RAM 512 Kbytes Receive Buffer 32 Kbytes

Note For a complete description of your printer’s interface, see

“Printer Interface Information.”

Product Performance Specifications

The HP DeskJet 600 prints a 600x300 dot size. Dots are placed on a 600x300 grid. Depletion is used to remove approximately 10% of the dots to prevent laying too much ink on the page.

In the Best mode, the paper advances at 600 DPI increments and places dots on a true 600x600 grid. Depletion in the Best mode removes approximately 43% of the dots.

To conserve memory, DOS fonts are stored at 300x300. REt is used to convert them to 600x300.

When printing from MS Windows, resolution determinations are made in the PC and then sent to the printer.

MS Windows Print Speed

EconoFast Mode Normal Mode Best Mode

Black Print Speed 14 pages per minute 2.5 pages per minute 1 page per minute Color Print Speed 11.0 minutes per page 2.0 minutes per page 4 minutes per page

1. Approximate figures. Exact speed will vary depending upon the system configuration, software program, and document complexity.

MS DOS Print Speed (Black Mechanism)

EconoFast Mode Normal Mode

Black Print Speed

1. Approximate figures. Exact speed will vary depending upon the system configuration, software program, and document complexity.

270 CPS at 10 CPI 134 CPS at 10 CPI

Resolution

EconoFast Mode Normal Mode Best Mode

Black Resolution

MS Windows (text and graphics)

DOS (text only) 300 x 300 DPI 600 x 300 DPI 600 x 600 DPI

Color Resolution

Plain & Premium Papers 300 x 300 DPI 300 x 300 DPI 300 x 300 DPI Glossy Paper and

Transparency Film (black and color)

DOS (graphics) Full-page 75, 150,

300 x 300 DPI 600 x 300 DPI 600 x 600 DPI

N/A 600 x 300 DPI 600 x 300 DPI

300 DPI

Full-page 75, 150, 300 DPI

Note DPI is measured in addressable raster points per inch.

Paper Handling Specifications

Category Specification

Paper Grain Long Grain Only Paper 60 to 135 g/m2 (16 to 36 lb.) Envelopes 75 to 90 g/m2 (20 to 24 lb.) Cards 110 to 200 g/m2 (29 to 53 lb., 61 to 110 lb. index

max.; 8.5 pt max thickness)

Labels IN Tray Capacity Up to 100 Sheets (<1/2 in.) OUT Tray Capacity Up to 50 Sheets Multiple Envelopes Card Capacity Up to 30 Cards

1. Envelope capacity is dependent upon the manufacturer, the type of envelope and its construction.

2. Use only U.S. letter or A4 size sheets. Use only Avery paper labels specifically designed for use with HP InkJet Printers.

Note The HP DeskJet 600 Printer works well with most types of

paper although variables in paper composition may affect print quality and paper handling. Bond paper, such as letterhead, gives excellent quality. Paper should be tested to ensure best performance.

Up to 25 Sheets of Avery Paper Labels

Up to 20 Envelopes (<1/2 in.)

Supported Media/Sizes

Category Specification

US Letter 215.9 x 279.4 mm (8.5 x 11 in.) US Legal 215.9 x 355.6 mm (8.5 x 14 in.) U.S. Executive 184.1 x 266.7 mm ( 7.25 x 10.5 in.) ISO & JIS A4 210 x 297 mm (8.27 x 11.69 in.) ISO & JIS A5 148.5 x 210 mm (5.83 x 8.27 in.) ISO & JIS B5 182 x 257 mm (7.17 x 10.12 in.) U.S. No. 10 Envelope U.S. A2 Envelope (5.5) 111 x 146 mm (4.375 x 5.75 in.) European DL Envelope European C6 Envelope U.S. 4 x 6 Card 101.6 x 152.4 mm (4 x 6 in.) U.S. 5 x 8 Card 127 x 203.2 mm (5 x 8 in.) European A6 Card 105 x 148.5 mm (4.13 x 5.83 in.) Japanese Hagaki Postcard 100 x 148 mm (3.94 x 5.83 in.)

Custom Size (user defined)

Width 127 to 216 mm (5 to 8.5 in.) Length 148 to 356 mm (5.83 to 14 in.)

1. To minimize print skew, use envelopes with rectangular flaps rather than triangular flaps.

104.7 x 241.3 mm (4.12 x 9.5 in.)

110 x 220 mm (4.33 x 8.66 in.) 114 x 162 mm (4.49 x 6.38 in.)

Printable Area Specifications

U.S. Paper and Transparency DOS Black Printing

Page Size Top Margin U.S. Executive

184.1 x 266.7 mm (7.25 x 10.5 in.)

U.S. Letter

215.9 x 279.4 mm (8.5 x 11 in.)

U.S. Legal

215.9 x 355.6 mm (8.5 x 14 in.)

0.0 mm (0.0 in.)

DOS Color Printing

Page Size Top Margin U.S. Executive

184.1 x 266.7 mm (7.25 x 10.5 in.)

U.S. Letter

215.9 x 279.4 mm (8.5 x 11 in.)

U.S. Legal

215.9 x 355.6 mm (8.5 x 14 in.)

0.0 mm (0.0 in.)

Bottom Margin

11.7 mm (0.46 in.)

Bottom Margin

14.9 mm (0.59 in.)

Left and Right Margins Printable Area

6.3 mm (0.25 in.)

Left and Right Margins Printable Area

6.3 mm (0.25 in.)

171.5 mm x 255.0 mm (6.75 x 10.04 in.)

203.2 mm x 267.7 mm (8.00 x 10.54 in.)

203.2 mm x 343.9 mm (8.00 x 13.54 in.)

171.5 mm x 251.7 mm (6.75 x 10.04 in.)

203.2 mm x 264.4 mm (8.00 x 10.41 in.)

203.2 mm x 340.6 mm (8.00 x 13.41 in.)

International Paper and Transparency DOS Black Printing

Page Size Top Margin International

210 x 297 mm (8.27 x 11.69 in.)

International A5

148.5 x 210 mm (6.00 x 8.27 in.)

International B5

182 x 257 mm (7.17 x 10.12 in.)

0.0 mm (0.0 in.)

DOS Color Printing

Page Size Top Margin International

210 x 297 mm (8.27 x 11.69 in.)

International A5

148.5 x 210 mm (6.00 x 8.27 in.)

International B5

182 x 257 mm (7.17 x 10.12 in.)

0.0 mm (0.0 in.)

Bottom Margin

11.7 mm (0.46 in.)

18.0 mm (0.71 in.)

11.7 mm (0.46 in.)

Bottom Margin

14.9 mm (0.59 in.)

21.3 mm (0.84 in.)

14.9 mm (0.59 in.)

Left and Right Margins Printable Area

3.2 mm (0.13 in.)

4.2 mm (0.17 in.)

Left and Right Margins Printable Area

3.2 mm (0.13 in.)

4.2 mm (0.17 in.)

203.2 mm x 285.3 mm (8.00 x 11.23 in.)

141.6 mm x 192.0 mm (5.58 x 7.56 in.)

173.6 mm x 245.4 mm (6.83 x 9.66 in.)

203.2 mm x 282.0 mm (8.00 x 11.10 in.)

141.6 mm x 188.7 mm (5.58 x 7.43 in.)

173.6 mm x 242.1 mm (6.83 x 9.53 in.)

Envelopes DOS Black Printing

Top & Bottom

Envelope Size U.S. #10

Envelope

104.7 x 241.3 mm (4.12 x 9.5 in.)

International DL

110 x 220 mm (4.33 x 8.66 in.)

International C6

114 x 162 mm (4.49 x 6.38 in.)

Margins Left Margin Right Margin Printable Area

3.2 mm (0.13 in.)

DOS Color Printing

Top & Bottom

Envelope Size U.S. #10

Envelope

104.7 x 241.3 mm (4.12 x 9.5 in.)

International DL

110 x 220 mm (4.33 x 8.66 in.)

International C6

114 x 162 mm (4.49 x 6.38 in.)

Margins Left Margin Right Margin Printable Area

3.2 mm (0.13 in.)

18.0 mm (0.71 in.)

21.3 mm (0.84 in.)

0.0 mm (0.0 in.)

98.4 mm x 223.3 mm (3.88 x 8.79 in.)

103.6 mm x 201.9 mm (4.08 x 7.95 in.)

107.6 mm x 144.0 mm (4.24 x 5.67 in.)

98.4 mm x 220.0 mm (3.88 x 8.66 in.)

103.6 mm x 198.6 mm (4.08 x 7.82 in.)

107.6 mm x 140.7mm (4.24 x 5.54 in.)

Cards DOS Black Printing

Card Size Top Margin U.S. 4 x 6

101.6 x 152.4 mm (4 x 6 in.)

U.S. 5 x 8

127 x 203.2 mm (5 x 8 in.)

International A6

105 mm x 148.5 mm (4.13 x 6.00 in.)

Japanese Hagaki Postcard

100 mm x 148 mm (3.94 x 5.83 in.)

0.0 mm (0.0 in.)

DOS Color Printing

Card Size Top Margin U.S. 4 x 6

101.6 x 152.4 mm (4 x 6 in.)

U.S. 5 x 8

127 x 203.2 mm (5 x 8 in.)

International A6

105 mm x 148.5 mm (4.13 x 6.00 in.)

Japanese Hagaki Postcard

100 mm x 148 mm (3.94 x 5.83 in.)

0.0 mm (0.0 in.)

Bottom Margin

18.0 mm (0.71 in.)

Bottom Margin

21.3 mm (0.84 in.)

Left and Right Margins Printable Area

3.2 mm (0.13 in.)

4.2 mm (0.17 in.)

Left and Right Margins Printable Area

3.2 mm (0.13 in.)

4.2 mm (0.17 in.)

95.2 x 134.4 mm (3.75 x 5.29 in.)

120.6 x 185.2 mm (4.75 x 7.29 in.)

98.6 mm x 130.0 mm (3.88 x 5.12 in.)

91.6 mm x 130.0 mm (3.60 x 5.12 in.)

95.2 x 131.6 mm (3.75 x 5.16 in.)

120.6 x 181.9 mm (4.75 x 7.16 in.)

98.6 mm x 126.7 mm (3.88 x 4.99 in.)

91.6 mm x 130.0 mm (3.60 x 4.99 in.)

Physical Specifications

)

7.9 in

(199 mm)

17.2 in

(436 mm)

Weight: 5.3 Kg (11.6 lb.)

16.0 in

(405 mm)

20.5 in

(520 mm)

13.0 in

(330 mm

2162614

Electrical Specifications

Category Specification Input Voltage

Frequency

100 VAC 50/60 Hz (±3 Hz) 120 VAC 60 Hz (±3 Hz) 127 VAC 60 Hz (±3 Hz) 220 VAC 50 Hz (±3 Hz) 230 VAC 50 Hz (±3 Hz) 240 VAC 50 Hz (±3 Hz)

Maximum Power Consumption

Powered Off (plugged in) 2 Watts Powered On (non-printing) 4.5 Watts Powered On (Printing state) 12 Watts

1. Power modules are available for each listed input voltage.

100 VAC, 120 VAC, 127 VAC, 220 VAC, 230 VAC, or 240 VAC (±10%)

Environmental Specifications

Category Specification Temperature

Operating 5 to 40° C (41 to 104° F) Non-Operating (storage) –40 to 60° C (–40 to 140° F)

Relative Humidity 10 to 80% RH non-condensing Recommended

Operating Conditions for Best Print Quality

Noise Levels per ISO 9296

Sound Power, L Sound Pressure, L

1. Bystander positions.

wAd

pAm

15 to 35° C (59 to 95° F), 20 to 80% RH non-condensing

Best Mode

6.0 B(A)

46 dB(A) 50 dB(A) 51 dB(A)

Normal Mode

6.3 B(A)

EconoFast Mode

6.5 B(A)

Safety and EMI Specifications

Category Specification Safety Certifications

Power Module UL, CSA, TUV, SEMKO, NEMKO, SEV, SECV,

FIMKO, DEMKO, NOM

Printer with Power Module UL, CSA, TUV, ETL

EMI Certifications

Printer with Power Module FCC Class B, when used with a Class B

computing device (USA), EMC Directive 89/336/EEC (European Community), VCCI (Japan), SABS (South Africa)

Reliability Specifications

Category Specification Mechanism Life 60,000 pages

Mean Time Between Failures (MTBF) 20,000 hours Printer Usage Rate

Power On Per Year 2,000 hours Printed Pages Per Year 12,000 pages Black Pages Per Month 1,000 pages total maximum Color Pages Per Month 160 pages total maximum

Packaging Specifications

Weight = 8.137 kg (17.94 lb.)

Refilling Policy

Caution The ink in the print cartridges has been carefully formulated

by Hewlett-Packard to ensure superior print quality and compatibility with the printer. Damage to the printer resulting from modifying the print cartridge is not the responsibility of Hewlett-Packard.

Hewlett-Packard does not support the refilling of print cartridges. Hewlett-Packard cannot guarantee the print quality from refilled print cartridges.

capacity print cartridge may cause a sudden loss of ink from the print cartridge

capacity black ink or color ink print cartridges is not covered by the Hewlett-Packard warranty or customer service agreements.

. Printer damage caused by refilling high-

Attempting to refill the high-

Part Numbers

Item Part Number Description

Print Cartridges 51649A

51629A High Capacity Inkjet Print

Color Kits C4533A U.S.

C4534A Europe C4535A Asia C4536A Japan, Inter-Americas

1. The Color print cartridge is compatible with the following printers: HP DeskJet 600, DeskJet 660C, DeskJet 680C, DeskJet 685C, DeskWriter 600, DeskWriter 660C, and DeskWriter 680C.

2. The color kits include a color print cartridge and a print cartridge storage container. The storage container can hold one black or one color print cartridge.

Color Inkjet Print Cartridge (Cyan, Magenta, and Yellow Inks)

Cartridge (Black)

Print Cartridge Specifications

Specification Hewlett-Packard Print Cartridges

Type Plain paper drop-on-demand

Thermal InkJet printing

Ink Base

51629A (Black) 51649A (Color)

Print Cartridge Life

51629A (Black) 51649A (Color)

Typical Usable Ink

51629A (Black) 51649A (Color)

Number of Nozzles

51629A (Black) 51649A (Color)

Pen Speed

51629A (Black) 51649A (Color)

Shelf Life 18 Months Vertical Resolution 300 dpi

1. The 51629A print cartridge life is based on an 8 in. x 10 in. printable area with a 5% printing density.

2. The 51649A print cartridge life is based on an 8 in. x 10 in. printable area with a 15% printing density. The printing consists of 10% composite black and 15% of the following colors: cyan, magenta, yellow, green, red and blue.

Pigment Based Ink Dye Based Ink

650 Pages at 5% Density 350 Pages at 15% Density

40 ml

7.6 ml per Chamber

48 Nozzles 48 Nozzles (16 per Color)

8 kHz 5 kHz

Thermal Inkjet Technology

The HP DeskJet printer family uses Thermal InkJet II (TIJ II) technology. This technology centers on a disposable print cartridge which propels ink out of 48 nozzles. The basic principle of TIJ II is to apply heat to a tiny measure of ink until it expands and is propelled through a nozzle.

This is achieved by first filling a small reservoir, known as the firing chamber, with ink. The next step is to heat the ink with a thin-film resistor layered above the firing chamber. As the ink heats up, it expands to form a bubble. As the bubble continues to expand and burst, it is forced through the nozzle located below the firing chamber.

This process is repeated up to 8,000 times per second and creates residual heat in the resistor which must be removed. A layer of silicon placed above the resistor transfers the residual heat from the resistor.

Print Cartridge Safety

If ink is accidentally ingested, contact the HP Health Line 1 (800) 457-4209 in North America. From all other international locations the HP Health Line can be reached by calling 1 (503) 494-7199. For health related issues, this line is staffed 24 hours per day.

Material Safety Data Sheet (MSDS)

A Material Safety Data Sheet (MSDS) is available for the print cartridges. The MSDS includes product identification, characteristics of the ink, and precautions for handling and use. You can request a MSDS at the following address:

Hewlett-Packard Customer Information Center Department MSDS 19310 Pruneridge Avenue Cupertino, CA 95014 Mailstop 49AS

Telephone 1 (800) 752-0900 Ask for Department MSDS (6:00 AM to 5:00 PM Pacific Time)

The Material Safety Data Sheet is also available from the following sources:

HP forums of electronic bulletin board services HP FIRST Customer Support Centers

Refer to “Service and Support/Resources” for access to the above resources.

Maintaining Print Cartridges

The printer automatically performs operations of spitting, wiping, and capping of the print cartridge nozzles to maintain optimum print quality. These operations occur transparently to the user.

Proper use and handling will provide optimum print quality and print cartridge life.

Note

See “Print Cartridge Information/Maintenance and Troubleshooting” for more print cartridge troubleshooting information.

Print Cartridge Tips

Print Cartridge Dos and Don’ts

Do: Don’t:

Keep print cartridges sealed in their packaging until ready for use. (The print cartridges have a longer life sealed in the packaging than in the printer or the print cartridge storage container.

Keep opened print cartridges in the printer or the storage container.

If the printout is missing dots or white lines appear to run through the printout, refer to “Troubleshooting Information/Print Quality Problems/Missing Dots.”

Store print cartridges at room temperature. Do not install a print cartridge that has crusting

Press the Power button to turn off the printer rather than unplugging the printer.

Do not use print cartridges after the expiration date. See “Print Cartridge Information/ Maintenance and Troubleshooting.”

Do not unplug the printer without turning the power off from the power button. Pressing the power button caps the print cartridge in the service station, keeping the ink from drying in the print cartridge nozzles.

Do not allow the print cartridge contacts and nozzles to touch any surface or object, including your fingers. Skin oil and dust can cause print quality problems.

of dried ink around the print cartridge nozzles. Discard it and install a new print cartridge.

Note On the HP DeskJet and Desk Writer 600 Series Printers,

opening the access door automatically moves the print cartridge to the center of the mechanism for easy access.

Modifying or Refilling Print Cartridges

See “Print Cartridge Information/General/Refilling Policy.”

Identifying the Expiration Date

Print quality problems may be caused by print cartridges that have passed their expiration date. The print cartridge expiration date is 18 months after the date of manufacture.

Methods for Identifying Print Cartridge Expiration Dates

Method 1 - Read the Date on the Box

218490

If the print cartridge is in a box, read the “Use Before” date printed on the box.

Method 2 - Read the Code on the Print Cartridge

1.Determine the manufacturing date from the code printed on the print cartridge.

Color Print Cartridge

Black Print Cartridge

2.Replace the print cartridge if it is more than 18 months after the manufacturing date code.

Note Ink can evaporate through the nozzles, reducing the print

cartridge life. Therefore, keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism.

Use a FIFO (First In, First Out) inventory control process to avoid having print cartridges longer than the print cartridge shelf life specification.

Short Print Cartridge Life

There are several causes for short print cartridge life. The information below shows the average life of a print cartridge and possible causes for a reduction to its life.

Print Cartridge Life Specifications

Sealed in its Container

Print Cartridge Part Number

Black 51629A 650 Pages 18 Months Color 51649A 350 Pages 18 Months

1. The 51629A print cartridge life is based on a 8 in. x 10 in. printable area with a 5% printing density.

Possible Causes for Short Print Cartridge Life

Cause Reason

Higher coverage rate than listed in specifications.

The pages contain graphics.

The selected print mode uses more ink.

Print cartridge is past its expiration date.

Continued on next page

The rate of coverage on the page significantly impacts the number of pages per print cartridge. Heavy concentrations of ink and higher print quality significantly reduces the number of pages per print cartridge.

Generally, graphics use ink at a much higher rate than text. If possible, print drafts of documents without the graphics.

Higher quality print modes use more ink than a draft print mode. To maximize print cartridge life, print drafts of documents in EconoFast mode, then print the final copies in Best mode.

Replace the print cartridge. Use a FIFO (First In-First Out) inventory process to minimize having a stock of expired print cartridges.

5% Density 15% Density

(Shelf Life)

Possible Causes for Short Print Cartridge Life (Cont.)

Cause Reason

Printer was unplugged with the print cartridge out of its home position

Print cartridge may need to be restored.

Excessive use of the print cartridge cleaning routine.

Print cartridge stored outside of the printer.

Print cartridge has been refilled.

The print cartridge was prematurely removed from its sealed container.

Estimate of pages printed with the print cartridge is Incorrect.

The print cartridge is faulty. Replace the print cartridge. If there becomes a pattern of faulty

The printer has a hardware problem.

Short color print cartridge life.

A service station is located at the right end of the mechanism. This service station caps the print cartridge nozzles to minimize ink drying in the nozzles. Turning off the printer caps the print cartridge and returns it to the service station. Always allow the print cartridge to return to the home position by pressing the Power button rather than unplugging the printer.

Run the print cartridge cleaning routine. If print quality is not restored after a page of printing, replace the print cartridge.

The process of restoring print cartridges, by running the cleaning routine, uses ink. Avoid excessive use of the cleaning routine.

Open print cartridges must be stored in the printer.

Hewlett-Packard does not recommend or guarantee the print quality or life from the refilling of print cartridges. Replace the print cartridge with a new print cartridge.

The print cartridge has a longer life sealed in its packaging rather than in the printer or the print cartridge storage container. Keep print cartridges sealed in their packaging until needed. Then, install the print cartridge promptly into the printer.

It is very easy to underestimate the number of pages printed. When counting pages per cartridge, be sure to count drafts that are thrown away.

print cartridges, the printer may be causing the print cartridges to fail. In this case, return the printer for repair and indicate the history of the faulty print cartridges.

The service station may be faulty, or the printer may be damaging the print cartridges. If the problem recurs with the printer, return the printer for repair and indicate the history of the faulty print cartridges.

Most of the causes for short black print cartridge life also apply to the color print cartridge. Review the other possible causes in this table.

Print Cartridge Cleaning Routine

If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Information/Print Cartridge Cleaning."

Clearing Clogged Nozzles

If rows of dots are missing, the print cartridge contains ink, and print cartridge cleaning procedure did not solve the problem, the print cartridge may have clogged nozzles. Replace the print cartridge.

Printout Missing Dots

Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots."

Print Quality Problems

Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print Quality Problems."

Media Part Numbers

The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers. For information about your specific printer, refer to “User’s Guide/Printable Area and Paper Handling.”

HP Media Part Numbers

Product Name

HP Premium Inkjet Paper (Not for use with photo pen)

HP Premium Inkjet Papern (Not for use with photo pen)

HP Premium Transparency Film

HP Premium Glossy Paper

HP Greeting Card Paper

Continued on next page

Description Dimensions Package

U.S. Letter/A-size coated paper for premium DeskJet printing

European/A4-size coated paper for premium DeskJet printing

U.S. Letter/A-size transparency film for presentation-quality overheads

European/A4-size transparency film for presentation-quality overheads

U.S. Letter/A-size transparency film for presentation-quality overheads

European/A4-size transparency film for presentation-quality overheads

U.S. Letter/A-size glossy paper 216 x 279 mm

European/A4-size glossy paper 210 x 297 mm 10 sheets C3831A

U.S. Letter/A-size glossy paper 216 x 279 mm

European/A4-size glossy paper 210 x 297 mm 50 sheets C3837A

A-size paper and matching envelope for Quarter fold cards

Part

Size

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm 200

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm 20 sheets C3832A

216 x 279 mm

(8.5 x 11 in)

210 x 297 mm 50 sheets C3835A

(8.5 x 11 in)

216 x 279 mm

(8.5 x 11 in)

200

sheets

20 sheets C3828A

50 sheets C3834A

10 sheets C3833A

50 sheets C3836A

20 ea C1812A

Number

51634Y

51634Z

HP Media Part Numbers (Cont.)

Product Name

HP Bright White InkJet Paper

HP Banner

Paper HP Banner

Paper HP Photo

Paper Greeting Card (Available Spring ‘97)

HP Photo Paper Greeting Card (Available Spring ‘97)

HP Photo Paper Invite Card (Available Spring ‘97)

Description Dimensions Sheets

per Pack

U.S. Letter/A-size treated paper great for two-sided printing

European/A4-size treated paper great for two-sided printing

U.S. Letter/A-size Z-Fold, bothside printable

European/A4, Z-fold, both-side printable

U.S. Letter/A-size glossy paper great for photos

European/A4-size glossy paper

216 x 279 mm

(8.5 x 11 in)

500

sheets

210 x 297 mm 500

sheets

216 x 279 mm

(8.5 x 11 in)

100

sheets

210 x 297 mm 100

sheets

216 x 279 mm

20 sheets C1846A

(8.5 x 11 in)

210 x 297 mm 20 sheets C1847A

great for photos U.S. Letter/A-size glossy paper

great for photos

216 x 148.5

20 sheets C1848A

(8.5 x 5.5 in)

European/A4-size glossy paper

210 x 297 mm 20 sheets C1849A

great for photos

Glossy paper and matching envelopes for half-fold Invite Card with two-sided printing

Glossy paper and matching

216 x 148.5

20 sheets C1850A

(8.5 x 5.5 in)

148 x 210 mm 20 sheets C1851A envelopes for half-fold Invite Card with two-sided printing

Part

Number

C1824A

C1825A

C1820A

C1821A

1. Verify through your User’s Guide the applicability of using banner paper with your printer.

2. Verify through your User’s Guide the applicability of using photo paper with your printer.

Selecting Paper Tips

Tips for Selecting and Using Paper

For paper handling and printable area specifications, refer to “Product Information/Specifications.”

Always use paper that conforms to the product’s specifications. Refer to “Product Information/Specifications.”

Most plain paper manufactured for photo-copying produces good results for most printing needs. However, cotton bond paper, HP Premium Inkjet Paper, and HP Premium Glossy Paper produce excellent printing results for special projects.

Before you purchase large quantities of a certain type of paper, print on both sides of a few sheets to determine if it provides acceptable quality printing on its "print side." (See "Determining the Print Side of Media.")

Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.

Tips for Selecting and Using Envelopes

Always use envelopes that conform to the product’s Specifications. Refer to “Product Information/Specifications.”

Before you purchase large quantities of a certain type of envelope, first sample its ease of use with the printer to determine whether it's compatible.

Use high quality envelopes that are thin and sharply creased. Do not use envelopes that are shiny or embossed or that have

clasps or windows. Do not use envelopes with thick or crooked edges, or envelopes

that are damaged, curled, wrinkled, or irregularly shaped.

Tips for Selecting and Using Transparencies and other Media

Always use transparencies, index cards, postcards, and other media that conform to the product’s Specifications. Refer to “Product Information/Specifications.”

For best results when printing on transparencies, use HP Premium Transparency Film.

Do not use paper that is damaged, curled, or wrinkled. Do not use paper with cutouts or perforations. Do not use multiple-part forms. Do not use paper that is heavily textured or embossed.

Tips for Selecting and Using Labels

The following Hewlett-Packard printers support labels:

HP DeskJet 510 HP DeskJet 520 HP DeskJet 540 HP DeskJet 550C HP DeskJet 560C HP DeskJet 600 Series HP DeskJet 750C HP DeskJet 800 Series

While label support is not officially recognized in the User’s Guides, the printers listed above can successfully be used if the following guidelines are STRICTLY followed:

HP DeskWriter 510 HP DeskWriter 520 HP DeskWriter 540 HP DeskWriter 550C HP DeskWriter 560C HP DeskWriter 600 Series

Caution Failure to follow the suggestions below can permanently

damage your printer.

The following are guidelines when using labels in HP DeskJet printers:

Use only Avery paper labels that are specifically designed for use with HP inkjet printers. These labels are less likely to peel when inside the printer.

Do not use plastic or clear labels. DeskJet inks are formulated for use with paper or specially treated plastic papers and will not dry properly when used with plastic or clear labels.

Do not use ANY label material which is damaged, folded, curled, or wrinkled in any fashion. These conditions are frequent causes of jams caused by labels peeling inside the printer. Labels that have peeled inside the printer are difficult to remove and may necessitate returning the printer to HP for service.

Do not use labels that are over two years old. Older label materials are more likely to peel inside the printer.

Do not print on partially used sheets of label material. The varying thicknesses of material passing over the print rollers can cause label jams or print skew.

Observe the following guidelines when storing label materials:

Always store label materials in the manufacturer’s packaging until ready for use. The manufacturer’s packaging protects the labels and adhesives from humidity extremes which could prematurely age the labels.

Always store label materials out of direct sunlight. Keep label materials flat in the original packaging to help prevent

premature aging, wrinkling or bending.

Tips for Selecting and Using Banner Paper

For paper handling and printable area specifications, refer to “Product Information/Specifications.”

Always use paper that conforms to the product’s specifications. Refer to “Product Information/Specifications.”

Most 20 lb Z-fold banner-type paper will produce good results for your banner printing needs. However, HP Premium Inkjet Banner Paper, will produce excellent printing results for all your banner printing projects.

Before you purchase large quantities of a certain type of paper, print a few sheets to determine if it provides acceptable quality printing.

Be sure that your paper does not have tears, dust, wrinkles, or curled or bent edges.

Tips for Selecting and Using HP Photo Paper with the HP Photo Cartridge

Verify that the HP Photo Cartridge is intended for use in your printer. Refer to the “User’s Guide” for your printer.

Remove the black print cartridge and replace it with the HP Photo Cartridge. Refer to the “User’s Guide” for your printer for instructions.

Be certain that you have selected “Use HP Photo Cartridge” in the Page Setup box.

Use HP Photo Paper (loaded glossy-side down) in your printer’s IN tray, not HP Premium InkJet paper when you print photographs. Using HP Photo paper will ensure high-quality, fade-resistant images.

For paper handling and printable area specifications, refer to the “User’s Guide” for your printer.

Before you purchase large quantities of a certain type of paper, print a few sheets to determine if the paper provides acceptable quality printing.

Be sure that your paper does not have tears, dust, wrinkles, or is curled, or has bent edges.

For best results with the HP Photo paper/HP Photo cartridge combination, scan your photographs at 100 or 150 dpi. If you scan them at a higher dpi, you won’t improve the print quality, and your photographs will take longer to print.

Printing in Best mode yields the most vivid colors. (If the slower printing speed is acceptable.)

Loading Paper Tips

General Tips for Loading Media Effectively

To obtain the best print quality and avoid getting media jammed in the paper feed rollers, always use paper and other media that conform to the product’s specifications. Refer to “Product Information/Specifications.”

Load only one media type at a time into the IN tray making sure the right edge of the media is aligned with the right edge of the IN tray.

Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side-down into the IN tray of the printer. (See "Determining the Print Side of Media.”)

Never load more than the recommended amount of media into the IN tray at one time.

Always load index cards, postcards, and envelopes in portrait orientation (that is, where the paper is longer than wide when placed in the IN tray).

Always use print settings in the printer driver that match the media type, size, and orientation.

Before inserting a stack of media into the IN tray, always tap its edges on a flat surface to even it out.

Determining the Print Side of Media

Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side down into the IN tray of the printer. Here are some tips for loading media print side down:

For plain paper, load the side identified by the paper’s packaging as the printside face down.

For letterhead paper, load the letterhead side down and facing the back of the paper tray.

For HP Premium Inkjet Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray.

For HP Premium Glossy Paper, load the glossy side down. For index cards or postcards, load the side designed to be written

upon face down. For envelopes, load the side you address face down For labels, load the paper side down (the slick side up). For HP Premium Transparency Film, load the rough side down

with the sensing strip facing the back of the paper tray. For HP Premium Banner Paper, load face down the side identified

on the packaging as the print side with the corner arrow facing the back of the paper tray.

Using the Single-Sheet Feeder

If your printer is equipped with a single-sheet feeder, the single-sheet feeder allows you to feed a single sheet of paper or other media into the printer without unloading the IN tray. The single-sheet feeder slides freely to the right and left to accommodate the width of the media you insert. Always use paper and other media that conform to the product’s Specifications. Refer to “Product Information/Specifications.”

Part Numbers

Note These power modules are not compatible with the

HP DeskJet 300 series printers.

Power Module Part Numbers and General Information

Power Module

Plug Type

216298

216297

Country or

Region

Canada

Latin America

Brazil Ecuador Columbia

Taiwan

Saudi Arabia

Mexico

Japan

People’s Republic of China

Argentina

Australia

Region’s

AC Voltage

120 VAC

60 Hz

100 VAC

50/60 Hz

220 VAC

50 Hz

240 VAC

50 Hz

HP Part Number

9100-5124

(C2175A)

9100-5130

(C2178A)

9100-5129

(C2179A)

9100-5127

(C2181A)

Continued on next page

2162977

216297

India

South Africa

Brazil

Philippines

220 VAC

50 Hz

220 VAC

50 Hz

9100-5128

(C2180A)

9100-5391

Power Module Part Numbers and General Information (Cont.)

Power Module

Plug Type

(4.8 mm Plug)

(4 mm Plug)

2162979

216298

Country or

Region

Korea 220 VAC

United Kingdom

Singapore

Malaysia

Asia-Pacific

Middle East

Hong Kong

Eastern & Western Europe

Chile

Israel

Jordan Nicaragua

North Africa

Paraguay

Peru

Russia

Turkey

Region’s

AC Voltage

60 Hz

240 VAC

50 Hz

220 VAC

50 Hz

230 VAC

50 Hz

HP Part Number

9100-5126

(C2182A)

9100-5131

(C2177A)

9100-5348

9100-5132

(C2176A)

1. This power module is wound for 50 Hz.

Asia, North

Caribbean

Indonesia

South America

Thailand

220 VAC

60 Hz

9100-5346

Specifications

Power Module Specifications

Category Specification

Input Voltage (Power Module Dependent) 100 VAC, 120 VAC, 220 VAC, 230 VAC, or

240 VAC (±10%)

Frequency

100 VAC 120 VAC 220 VAC 230 VAC 240 VAC

50/60 Hz (±3 Hz)± 60 Hz (±3 Hz) 50 Hz (±3 Hz) 50 Hz (±3 Hz) 50 Hz (±3 Hz)

Troubleshooting

Possible Causes of Printer Not Printing

Power module plug may not be fully seated in the printer’s power socket.

Power module may not be connected to a powered receptacle. Make sure any power strip switches are turned on. Also, try a different outlet.

Power Module is not the correct device for the country or region’s power. Refer to “Product Information/Ordering Printer Options”.

Power Module may be faulty. Substitute another power module if available.

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Warranty Information

The warranty for HP DeskJet/DeskWriter printers varies depending upon the product and the date and country of purchase.

For products returned under warranty, Hewlett-Packard may use one of the following options:

Repair the product Replace the product with a re-manufactured unit Replace the product with a product of equal or greater functionality Refund the purchase price

Hewlett-Packard Limited Warranty Statement

Duration of Limited Warranty (Unless HP Product

Software 90 days Print Cartridges 90 days Printer and Peripheral Hardware 1 Year

otherwise stated in the printer’s

documentation)

Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end user customer that HP products will be free from defects in materials and workmanship, for a specified time after the date of purchase by the customer. The duration of this limited warranty is stated above. Certain additional conditions and limitations of HP’s warranty are stated in the user’s guide. Those conditions and limitations include:

a. For software products, the warranty applies only to the media

upon which the product is recorded; and

b. HP does not warrant the operation of any product to be

uninterrupted or error free.

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2. HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any:

a. Improper or inadequate maintenance; b. Software or interfacing not supplied by HP; c. Unauthorized modification or misuse; d. Operation outside the product’s environmental specifications,

including duty cycle abuse or use of a mechanical switchbox

without a designated surge protector; e. Use of non-supported printing media or memory boards; or f. Improper site preparation or maintenance.

3. For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges. However, if printer failure or damage is attributable to the use of a non-HP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

4. If any software media product or print cartridge product proves defective during the applicable warranty period, and if the product is covered by HP’s warranty, the customer shall return the product for replacement.

5. If HP receives, during the applicable warranty period, notice of a defect in a hardware product which is covered by HP’s warranty, HP shall either repair or replace the product, at its option. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall within a reasonable time after being notified of the defect, refund the purchase price for the product, provided the customer returns the product.

7. Your warranty is valid in any country where this product is distributed by Hewlett-Packard. Contracts for additional services such as on-site service are available from any authorized HP service facility in countries where this product is distributed by HP or an authorized importer.

8. This limited Warranty Statement gives the customer specific legal rights. The customer may also have other legal rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

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Limitations of Warranty

1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

2. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty

Statement from limiting the statutory rights of a customer (e.g. Australia and the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to make such

disclaimers or impose such limitations; or

c. Grant the customer additional warranty rights, specify the

duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on how long an implied warranty lasts.

3. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

Limitations of Liability

1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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Obtaining Printer Drivers

Updates to the HP Printer Driver software occur periodically. New versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below.

24-hour modem access

HP BBS Library

HP's electronic bulletin board library service is available 7 days a week, 24 hours a day for your convenient access to HP printer drivers and support information.

In the United States (for the following baud rates: 300, 1200, 2400, 4800, 9600, 14400), call (208) 344-1691.

In the United Kingdom (for baud rates up to 14400) call, 44 (1344) 361891.

World-wide (for the following baud rates: 300, 1200, 2400, 4800, 9600,

14400), call 1 (208) 344-1691.

Set your modem communications software to N,8,1.

CompuServe

Printer drivers and interactive sharing of technical information are available on CompuServe's HP Peripherals forum (GO HPPER).

To subscribe in the United States, call CompuServe, Inc., at (800) 524-3388 and ask for representative #51 (This service is not operated by Hewlett-Packard).

To subscribe in the United Kingdom, call toll-free (0800) 289378 or (614) 529-1349.

To subscribe world-wide, call (614) 529-1349.

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Internet

Printer drivers and product support information can be obtained through the World-Wide Web as follows: URL ttp://www.hp.com/home.html or, www.hp.com/go/cposupport

Updated Printer Drivers by Mail

HP's Distribution Centers provide printer drivers and printer driver updates.

Worldwide Fulfillment Information

Driver Distribution

US and Canada

UK (0) is used

only when calling within the country

Asia Pacific (Singapore)

Australia (Sidney)

Languages Available

English French Spanish

English - - 44 (0) 1429 865 511 French - - - 44 (0) 1429 863 343 German - - 44 (0) 1429 863 353 Spanish - - 44 (0) 1429 520 012 Italian - - - 44 (0) 1429 520 013

Mon - Fri, 8:30 am to 6 pm CET, (except Wed 8:30 am to 4 pm CET)

All localized languages

Telephone Orders

970-339-7009 Mon - Sat, 24 Hours per day

65 740 4477 Mon - Fri 8:30 am5:30 pm Singapore time

612 565 6099 Mon - Fri 8:30 am5:30 pm Australian Eastern Time

Fax Orders

970-3307655

(Within UK) 0 1429 866 000

(Outside UK) 44 1429 866 000

65 740 4499 (24 hours a day - 7 days a week)

612 519 5631 (24 hours a day - 7 days a week)

Mail Orders

US Driver Fulfillment for Hewlett-Packard PO Box 1754 Greeley, CO 80623

European Fulfillment for Hewlett-Packard c/o Starpack International, Ltd. PO Box 63 Hartlepool Cleveland TS25 2YP United Kingdom

Fulfillment: Plus Pte Ltd. No. 51, Ubi Ave 3 Singapore 1440

Fulfillment: Plus Pty Ltd. Private Bag 75 Alexandria NSW Australia 2015

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U.S. Service Support Contracts

HP Express Exchange Service

Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day.

HP Express Exchange provides next day exchange service (same as HP SupportPack) but the fee is based on a per incident of repair rather than throughout the warranty period. This service does not need to be purchased within 30 days of the printer purchase date.

To order the HP Express Exchange Service, call toll-free at 800-835-4747; ask for ext. 524.

HP SupportPack

The HP SupportPack is an enhancement to the customer’s original oneyear warranty repair service. The HP SupportPack provides next day express exchange service (see above) for the duration of a three-year warranty period. This service enhancement provides customers with a cost-effective and timely way to achieve quality support. The HP SupportPack (ordered like any other HP product) is sold exclusively through resellers and is not available directly from Hewlett-Packard. Customers must purchase this service enhancement within 30 days of purchasing the printer. The HP SupportPack is piece of equipment Additional information on HP SupportPack and the prices for the service upgrade are available through HPNN and the InTouch newsletter.

not transferable from one

HP Customer Return Repair Service

If uptime is less critical, the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in Corvallis, Oregon. HP will repair the product within two working days from receipt and return via surface transportation.

To order the HP Customer Return Repair Service for customers with noncritical applications, call toll-free 800-835-4747; ask for ext. 524.

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Non-U.S. Service Support Contracts

HP SupportPack

The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides customers with a costeffective and timely way to achieve quality support. HP SupportPack is sold exclusively through resellers (ordered like any other HP product) and is not available directly from Hewlett-Packard. Additional information on HP SupportPack and the prices for the service upgrade is available through HPNN.

For other service and support contracts, contact the Hewlett-Packard office or Response Center for that country.

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Returning a Printer for Service

In the USA

If a printer requires service, the customer can contact a service authorized reseller. The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Center. Sales authorized resellers should call (800) 544-9976 to arrange for repair. Service authorized resellers should call (503) 750-2035.

Customers can contact Hewlett-Packard directly by calling HP Customer Support Center at (208) 323-2551. They will verify that the printer is in need of repair and transfer the customer to the HP-Corvallis Repair Center. If packaging materials are needed, call the HP Resellers Response Line at (800) 544-9976.

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Printer Return Instructions

If the printer needs to be shipped, be sure it is packed in a protective carton. Hewlett-Packard recommends that the original shipping container be saved for this purpose. In-transit damage is not covered by the warranty. It is suggested that shipments are always insured.

When either a customer or reseller calls HP to arrange for service, the HP Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location. The printer will be delivered to HP, at HP’s expense, using second day delivery. The customer or reseller must still package the printer for shipment.

Once the printer is repaired, HP will ship it to the customer or reseller location using second day delivery.

You can help assure effective servicing of your customer's printer by following these guidelines:

Procedure:

1. Follow the troubleshooting instructions in this manual to make certain the malfunction is in the printer and not the result of an interface error or a malfunction in the computer or software. If possible, identify the defective area or function.

2. If you determine that repair is required, please provide the following with the printer when returning the printer for service:

a. Printout a copy of the “HP Printer Repair Sheet.” (For

information regarding printouts, see the note at the top of the HP Printer Repair Sheet.)

b. Determine the appropriate customer code from the Printer

Repair Feedback Information section which follows.

c. Fill out the repair sheet. Include specific information, such as

the configuration at the time of the malfunction, the type of interface cable, a description of the computer or host, and a description of the software application in use.

d. If purchased through a Hewlett-Packard reseller, include a

copy of the sales slip or other proof of purchase to establish the warranty coverage period.

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In the UK, France, Germany, Switzerland, Austria, Belgium, Norway, Sweden, Denmark, Finland, and the Netherlands

If a printer fails during the warranty period, the customer should do the following:

1. Follow the troubleshooting procedures in this document or consult the HP FIRST facsimile assistance services.

2. If the customer is still unable to determine the cause of the failure, the customer should contact their local reseller or the European Customer Support Center.

Customer support representatives can answer your questions regarding the setup, configuration, installation, and operation of the printer. They can also troubleshoot and diagnose printer problems and, if necessary, can give instructions for getting the printer serviced and repaired.

If available for your country and language, phone numbers for HP FIRST and the European Customer Support Center are given in a separate document shipped with the printer. If additional information is needed, customers can call the reseller or the nearest HP Sales and Support Office.

If a printer fails after the warranty period:

1. Follow the troubleshooting procedures in this document or the printer user's guide.

2. If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair.

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Elsewhere in the World

If a printer fails during or after the warranty period:

1. Follow the troubleshooting procedures in this document or the printer user's guide.

Notes

Operating accessories (such as, optional plug-in

cartridges, print cartridges, and software) should not be included with the printer unless the problem relates to an accessory.

In the U.S., the power module should not be included

with the printer unless instructed otherwise.

Outside of the U.S., the power module should be

included when returning the printer for repair.

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Service and Support Resources

HP Support Assistant (CD-ROM)

HP Support Assistant is an on-line tool providing technical information on a variety of Hewlett-Packard computers and peripheral products. This information is contained on a CD-ROM which is updated quarterly and mailed to you as part of the subscription. This system runs on any PC under MS Windows.

Obtaining HP Support Assistant CD-ROM

Telephone

Country

U.S., Canada 1 (800) 457-

Latin America 01 (317) 364-

UK 1 (800) 457-

Europe 31 (55) 384279

Asia Pacific 65 740-4629

Number

1762

(24 Hours)

7 Days)

8882

(24 Hours)

(7 Days)

1762

(24 Hours)

(7 Days)

(9:00 - 6:00)

(Monday -

Friday)

65 740-4477 (8:30 - 5:30)

(Monday -

Friday)

Fax Number

(317) 364-8888 Hewlett-Packard Company

0-800-960-273 Hewlett-Packard Company

31 (55) 434455 Hewlett-Packard Company

65 740-4617 65 740-4477

Mailing Address

PO Box 4700 Crawfordsville, IN 47933 USA

PO Box 501 7300 AM Apeldoorn The Netherlands

Hewlett-Packard Company Circuit Road PO Box 0131 Singapore 9137 Singapore

Hewlett-Packard News Network (HPNN)

HPNN is an electronic bulletin board service available only to HP authorized resellers. This service provides the following information:

Presales Information Printer Drivers HP SupportPack Information Software Notes Postsales Information

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For more information, call 1 (408) 553-7303.

HP Distribution Center

The HP Distribution Center has current printer drivers for Hewlett-Packard products. Call 1 (303) 339-7009 except Sundays.

HP Customer Information Center

The HP Customer Information Center provides presales product information. This service is available for resellers and end-user customers. Call 1 (800) 752-0900, Monday - Friday, 6:00 AM - 5:00 PM Pacific Time.

HP Reseller Response Line

The HP Reseller Response Line provides pre-sales and post-sales technical support for HP authorized resellers. Call 1 (800) 544-9976, Monday - Friday, 8:00 AM - 4:00 PM Pacific Time.

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Ordering Supplies

Country Telephone Number

Austria (1) 25000 536 Australia/New Zealand (03) 895-2895 Belgium/Luxembourg 02-778 34 00 Canada (Except Toronto) 1 (800) 387-3154 Canada (Toronto) (416) 671-8383 Community of Independent Sales (095) 181 8002 Czech Republic (2) 47 17 230 Denmark 4599 1000 Europe (East Central Headquarters) (1) 25 000 0 Finland (90) 887 21 France Minitel 3616 HPMICRO,

Rubrique 2: “Points de Vente” agréés Germany 0180-53262-22 Greece 30-1-689 64 11 Hungary (1) 142 09 86 Iceland (1) 67 10 00 Israel 00972 3 53 80 380 Italy 02/9212 4378 Japan (03) 331-6111 Latin America (525) 326-40-00 Lebanon 009611 89 31 13 Norway 22 73 56 00 Poland (22) 37 50 65 Portugal (01) 301 7343 Slovenia (61) 159 33 22 South Africa 002711 806 10 00 Spain 900 123 123 Sweden (0) 8 750 2000 Switzerland 01 / 735 71 11 The Netherlands 020 - 547 6666 Tunisia 002161 28 01 44 Turkey (0) 212 224 59 25 United Arabian Emirates 009714 37 75 91 United Kingdom 01344 369 369 U.S. 1 (800) 538-8787

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HP BBS Library

The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem.

HP BBS Library

Country Number Baud Rate

Austria + 43 (222) 251658 2400, 4800, 9600, 14400,

19200, 28000, or ISDN

Belgium + 32 (2) 778-3819 1200, 2400, 4800, 9600,

14400

Denmark + 45 (45) 991905 300, 1200, 2400, 4800, 9600,

14400 Finland (9600) 7280 2400, 4800, 9600, 14400 France 3616 HP MICRO 1200 to 14400 (Service

Minitel) Germany *HP# Datex J-BTX System Italy + 39 (2) 9210-4244 Up to 14400 Netherlands + 31 (20) 647-5433 2400, 9600, 14400 Norway + 47 (2) 273-5697 2400, 4800, 9600, 14400,

19200 Sweden + 46 (8) 750-6262 2400, 4800, 9600, 14400 Switzerland + 41 (64) 560200 Up to 19200 or ISDN United Kingdom + 44 (1344) 361891 Up to 14400 United States + 1 (208) 344-1691 300, 1200, 2400, 4800, 9600,

14400 Worldwide Int Code + 1 (208) 344-1691 300, 1200, 2400, 4800, 9600,

14400

Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).

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HP FAXback on Demand - HP FIRST

You can use this service to select documents, such as product descriptions and technical information, which are then faxed to you. To access this service, use the handset on your fax machine and dial the appropriate number from the table in this section.

Use the following steps to use HP FIRST:

1. Call the system. You will need to use a touch-tone telephone or the phone set of your fax machine. A voice prompt will welcome you and guide you to the information you need. You will also need to give the phone number of the fax machine where you wish to receive the documents you select.

2. We suggest you initially request the index which lists all available documents.

3. Once you receive the HP FIRST index, choose the documents you need.

4. Call HP FIRST again. A voice prompt will ask you for the index number of the documents you have selected and would like to have faxed to you.

5. Selected documents will be sent immediately to the fax number you have specified.

Note

To obtain documents in English from outside the UK, dial your international access code and then (31) 20 681 5792 (international toll rates applicable).

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HP FIRST Telephone Numbers

Country (Language) Telephone Number

Austria (German) 0660-8128 Australia (English) 61-3-272 26 27 Denmark (Danish) 800-10453 Belgium (French) 0800 1 7043 Belgium (Dutch) 0800 1 1906 Europe (English) (31) 20 681 5792 Finland (Finnish) 9800-13134 France (French) 05-905900 Germany (German) 0130-810061 Hong Kong (English) 506 24 22 Italy (Italian) 1678-59020 Korea (Korean) 82-2-769 05 43 Netherlands (Dutch) 06-0222420 Norway (Norwegian) 800-11319 Singapore (English) 65-291 79 51 Spain (Spanish) 900-993123 Sweden (Swedish) 020-795743 Switzerland (French) 155-1526 Switzerland (German) 155-1527 UK 0800 96 02 71 US 1 (800) 333-1917 Worldwide Int Code + 1 (208) 344-4809

HP Audio Tips (U.S. Only)

HP Audio Tips is an automated audio (voice) problem-solving tips for your most frequently asked questions. Use the following telephone number:

1 (800) 333-1917

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HP Forum on CompuServe

The HP Systems Forum on CompuServe is an on-line service accessible via modem. This service provides information about Hewlett-Packard products, and allows you to communicate with other Hewlett-Packard users.

You can join CompuServe at no charge by calling a telephone number in the table below. CompuServe will send you a free introductory membership immediately, including information on how to access CompuServe. From the CompuServe prompt, type:

GO HP <Enter>

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CompuServe Telephone Numbers by Country Table

Local Call/

Country Free-Phone Number Direct Number

Argentina 54 (1) 345-3871 Australia (008) 025240 61 (2) 410-4260 Canada 1 (800) 848-8199 1 (614) 529-1349 Chile 56 (2) 696-8807 France 36,638,122 33 (1) 4714-2160 Germany (0130) 3732 49 (89) 6655-0111 Hong Kong 852 867-0118 Hungary 36 (1) 156-5366 Israel 972 (3) 290466 Japan (0120) 221200 81 (3) 5471-5806 New Zealand (0800) 446113 61 (2) 410-4260 Portugal 33 (1) 4714-2160 South Africa 27 (12) 841-2530 South Korea (080) 022-7400 82 (2) 411-1327 Spain 33 (1) 4714-2160 Taiwan 866 (2) 651-6899 UK (0800) 289378 44 (1272) 760680 U.S. 1 (800) 848-8199 1 (614) 529-1349 Venezuela 58 (2) 793-2984 Worldwide Int Code + 1 (614) 529-1349

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Hewlett-Packard Telephone Support

Technical Phone Support for Customers

The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product. If the product is still under warranty, the customer should call (208) 323-2551. If the product is out of warranty, the customer has two options.

The customer can call 1 (900) 555-1500 at $2.50 per minute. The customer can call 1 (800) 999-1148 at $25.00 per call using

VISA or MasterCard.

(The above prices are subject to change without notice)

To ensure the call is dealt with quickly, have the following information ready:

The product model number and serial number. The operating system version and the configuration. A description of the software installed and the accessories used.

HP North American Customer Support Center

Assistance from the Hewlett-Packard North American Customer Support Center is available Monday to Friday, 7:00 AM to 6:00 PM Mountain time, except Wednesday when the hours are 7:00 AM to 4:00 PM.

1 (303) 635-1000

HP European Customer Support Center

Assistance from the Hewlett-Packard European Customer Support Center is available in English, Monday to Friday, 8:30 AM to 6:00 PM Central European time, except Wednesday when the hours are 8:30 AM to 4:00 PM.

Int Code + 31 (20) 682-8291

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Contacting Hewlett-Packard

To contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters.

Asia Far East Sales Region Headquarters Hewlett-Packard Asia Ltd. 22/F Peregrine Tower Lipp Centre 89 Queensway, Central Hong Kong

Canada Hewlett-Packard Ltd. 6877 Goreway Drive Mississauga Ontario L4V 1M8, Canada

Europe European Operations Headquarters Hewlett-Packard S.A. 150, route du Nant-d’Avril PO Box 1217 Meyrin 2/Geneva, Switzerland

Latin America Hewlett-Packard Latin Am. Headquarters Monte Pelvoux 111 Lomas de Chapultepec 11000 Mexico D.F.

Middle East/Africa Middle East/Central Africa Sales Headquarters Hewlett-Packard S.A. Rue de Veyrot 39 CH-1217 Meyrin 1/Geneva, Switzerland

U.S. Intercon Operations Headquarters Hewlett-Packard Company 3495 Deer Creek Road PO Box 10495 Palo Alto, CA 94303-0896, USA

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Printer Repair Feedback Information

Procedure for Providing Repair Feedback Information:

1. Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page.

2. Observe the problem with the printer. Verify the problem is repeatable.

3. Determine the customer code from the table below.

4. Fill out the repair sheet and return the repair sheet with the printer.

HP DeskJet Printer Family Customer Codes

Customer Code

CPS100 Power-Up Failed No lights, no noise, no movement, power failure,

CPS105 Self-Test Failed Self-test does not print or is incomplete/wrong CPS110 Erratic/Intermittent

CPS200 Lights On Steady LEDs on front panel ON steady CPS205 Lights Flash in Unison LEDs on front panel ON and flashing CPS210 No Lights/Fan Only/No

CPS215 Lights Flashing

CWP000 Multiple Exchange Customer has received more than one exchange per

CWP005 Customer Return Customer returns exchanged unit CWP010 Re-Repair 90 days Unit fails within 90 days of previous repair CWP015 Defective from Stock Unit shipped to customer is defective from stock CWP020 Customer Damaged Customer/Reseller has damaged or mis-repaired unit CWP025 Wrong Model Wrong model or product sent to customer

CPG100 Won’t Print Printer will not print or locks up while printing CPG105 Stops Printing Prints part of a page then stops CPP100 Burning Smell During operation, unit emits a burning smell CPN100 Grinding, Squeaking,

CPN105 Knocking, Clicking,

Table continued on next page

Failure Keywords

STARTUP PROBLEMS

Operation

Lamp

Alternately

QUALITY

PERFORMANCE

Scraping Noise

Chattering Noise

Failure Description

dead

Product behaves inconsistently or exhibits an intermittent failure

No LEDs On or no LEDs and the fan is ON or lamp not on

Different LED’s flash On and Off alternately

incident

Unusual, persistent grinding, squeaking, scraping noise

Frequent shock or clicking or chattering noise

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HP DeskJet Printer Family Customer Codes (Cont.)

Customer Code

CMM100 No Media Pick-Up Paper/envelope/transparency not loading CMM105 Multiple Pick Several sheets/envelopes are picked together CMM110 Incomplete Load Sheet/envelope loads then stops or media slips CMM115 Media Jams Sheet/envelope/labels stuck inside of

CMM120 Skewed/Slanted Page Sheet/envelope loads unevenly CMM135 Media Eject Problem Sheet/envelope fails to eject CMM140 Continuous Media

CMM150 Tracks on Media Excessive force on pinch wheels causes tracks on

CGT100 Missing Dots White line or streak through text or graphics, partial

CGT105 Fuzzy/Blurred/Wavy or

CGT110 Vertical Misalignment Table columns of text/vertical lines are not well

CGT115 Underlines or Streaks

CGT120 Incomplete/Faded

CGT125 Won’t Print Carriage moving but not printing CGT130 Wrong Colors Printing wrong colors or ink appears mixed CPG115 Hardware Banding Printed page exhibits banding in print not caused by

Table continued on next page

Failure Keywords

MEDIA HANDLING

Feed

PRINT/IMAGE QUALITY

Unusual Print

in Printing

Failure Description

product/obstruction

Continuously picks and feeds media

media

characters Overspray of dots or print appears wavy or

compressed or faded

aligned (bi-directional shift) Prints extra lines across media when printing self-test

Parts of printed characters are missing on self-test or print is faded

the print cartridge

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HP DeskJet Printer Family Customer Codes (Cont.)

Customer Code

CCP100 Left-Side Collision Carriage slams to left side and stays there CCP105 Right-Side Collision Carriage slams to right side and stays there CCP120 Erratic/Slow Movement Erratic, slow movement or carriage stalls or hangs CCP125 Pen Won’t Lock Pen cartridge won’t lock in carriage

CKK100 I/O Port Fail Serial or parallel Input/Output from PC fails to

CKK105 LAN/MIO Fail Local Area Network communications failed

CTT105 Leaking Pen Print cartridge has leaked in printer and damaged

CTT110 Rejects Cartridge Printer rejects cartridge or cartridge will not install

CTT120 Short Pen Life Cartridge life not to specifications

CYD100 Loose/Damaged part Broken, scratched, damaged or loose part CZZ000 NTF No trouble found

Failure Keywords

CARRIAGE PROBLEMS

COMMUNICATION

PRINT CARTRIDGE (PEN)

MISCELLANEOUS

Failure Description

print...not cable or PC

printer

properly

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HP Printer Repair Sheet

Note To print this form, select “Print” under the “File” menu.

HP (Hewlett-Packard) C2184A User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual