HP BRIO 81XX, BRIO 80XX User Manual

Getting Support

Includes HP Software and Hardware Warranties, and HP Software License Agreement

English

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard Company.

Please read and agree with the HP Software License Agreement prior to the use of any software provided by Hewlett-Packard. For warranty information, refer to the HP Hardware Warranty and HP Software Warranty.

Hewlett-Packard France Grenoble Personal Computer Division Technical Marketing 38053 Grenoble Cedex 9 France

 1997 Hewlett-Packard Company

Getting Support

About This Book

This book provides support information for your computer. In addition, it also provides other important information such as safety instructions, the software license agreement and product warranty information.

The book is divided into sections covering the following topics:

• Safety Information

• What to Do First

• Where to Get Help

• Getting Telephone Assistance

• Recycling Your Computer

• Technical Characteristics

• Regulatory, Warranty and Software License Agreement Information

iv English

Trademark Acknowledgement

CompuServe™ is a trademark of CompuServe, Inc.

Microsoft®, MS-DOS® and Windows® are U.S. registered trademarks of Microsoft Corporation.

English v

Important Safety Information

It is important that you read the following safety information before you set up and use your computer.

General Safety Information

If you are in any doubt about whether you can lift the equipment safely, do not try to move it without help.

Always connect the computer equipment to a grounded electrical wall outlet. Always use a power cord with properly grounded plugs, such as the one provided with your equipment, or one in compliance with your country’s regulations. You can disconnect the computer from the power supply by removing the power cord from the electrical outlet. This means that the computer must be located close to an easily accessible electrical outlet.

Check that the correct voltage is selected for your country (the voltage is set during manufacturing and should already be correct).

Never remove the computer’s cover without first removing the power cord and any connection to a telecommunications network. Always replace the cover before switching on the computer.

To avoid electric shock, do not open the power supply unit. There are no user-serviceable parts inside.

Safety Information for Computers with a CD-ROM

To avoid electric shock and harm to your eyes by laser light from a CDROM drive, do not open the CD-ROM drive enclosure. The drive should be serviced by qualified personnel only. Do not attempt to make any adjustment to the unit. The HP PC is a Class 1 laser product. Refer to the label on the CD-ROM drive for power and wavelength requirements.

vi English

Important Safety Information

Safety Information for Communications and Multimedia Models

Before connecting the headphones or speakers, always turn the volume down to avoid discomfort from unexpected noise or static. Listening to loud sounds for prolonged periods of time may permanently damage your hearing. Before putting on the headphones, place them around your neck and turn the volume down. Then, put on the headphones and slowly increase the volume by using the Audio Mixer Applet or the enhanced keyboard until you find a comfortable listening level, where the sound is clear, without being too loud. When you can hear comfortably and clearly, without distortion, leave the volume control in that position.

Do not attempt to connect this product to the telephone line during a lightning storm.

Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface.

Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Avoid using a telephone (other than a cordless type) during a lightning storm. There may be a risk from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Never touch or remove the communications card without first removing the connection to the telephone network.

Analog Telephone Line

To use the HP communication card, you must have an analog telephone line. If you are not sure if you have an analog telephone line or digital line, have it verified by the person in charge of your telephone system before you install the modem.

Caution

The modem will be damaged if you use a digital telephone line.

English vii

Important Safety Information

viii English

Contents

About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Trademark Acknowledgement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

General Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Safety Information for Computers with a CD-ROM . . . . . . . . . . . . . . . . . vi

Safety Information for Communications and Multimedia Models . . . . . . vii

Analog Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

1 What to Do First

What to Do First. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

HP- Authorized Support Representative or Reseller . . . . . . . . . . . . . . . . . 2

Making a Note of Your Computer Configuration. . . . . . . . . . . . . . . . . 3

Registering Your Computer (North America and Europe). . . . . . . . . 5

2 Where to Get Help

Where to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

If You Have Problems and Your Computer Is Running. . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

If You Have Problems and Your Computer Is Not Running . . . . . . . . . . . . 9

HP PC Software Assist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

3 Getting Telephone Assistance

English ix

Before You Call Hewlett-Packard. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Scope of Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Customer Support Centers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Remote Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Remote Support Limitations and Liabilities. . . . . . . . . . . . . . . . . . . . . . . 15

Contacting HP for Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

HP Marketing Headquarters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 Recycling Your Computer

Recycling Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

5 Technical Characteristics

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

6 Regulatory and Warranty Information

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

HP Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

HP Software Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

HP Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

x English

What to Do First

1 What to Do First

What to Do First

Introduction

HP offers users a wide range of technical support and information services, including online and telephone facilities.

Self-Diagnostics Tools HP makes every effort to provide sufficient information to allow you to

solve problems yourself. Before seeking additional support, ensure that your computer and its installed accessories are correctly set up as described in the computer documentation.

The HP support center is an application on your computer that can help you if you have a problem with your computer. It offers step-bystep troubleshooting help, and powerful diagnostic tools to help you analyze and fix your problems. To access the HP support center, click Start, HP support center.

HP- Authorized Support Representative or Reseller

Your local HP-authorized support representative or reseller is the first point of contact if you need advice or assistance. Your local HPauthorized support representative is trained on the range of PC products, is familiar with their configuration and environment, and will provide the help and advice you need.

You can also contact your local HP-authorized support representative if you have questions about:

• The use of non-HP hardware or software products.

• The development or use of special product configurations.

• Additional hardware support services.

• Additional software support services.

• Customized telephone support services.

2 English

1 What to Do First

Making a Note of Your Computer Configuration

Before registering with HP or calling for support, you must have the following information about your computer:

❒ serial number ❒ product number ❒ localization code ❒ support ID

You can find these details by clicking the Support details button in the HP support center (click Start, HP support center).

Print these details out and make sure that you have them in front of you if you call for support.

If your computer is not working, use the details printed on the label located on the top of the computer box.

English 3

1 What to Do First

Making a Note of Your Computer Configuration

Note any additional details in the table below:

Additional installed software: ....................................................................................................

...............................................................................................................................................

Additional installed accessories: ................................................................................................

...............................................................................................................................................

Date of purchase: ....................................................................................................................

Place of purchase: ...................................................................................................................

4 English

1 What to Do First

Registering Your Computer (North America and Europe)

Registration is only required in North America and Europe. Make sure that you register your computer within one month of purchase so that you can benefit from the HP support options. To register your computer, double-click the HP welcome center icon on your desktop, then click the Register Your HP PC button.

In North America, if your computer has a modem that is connected to a phone line, HP strongly recommends that you register electronically using the online registration utility. This provides you with the customer support center telephone number and speeds up the support process.

If you cannot start your computer, you can register your details directly with HP by calling one of the numbers listed on page 16.

When you receive your registration program details, fill in the Support details section in the HP support center (click Start, HP support center, Support details).

English 5

1 What to Do First

Registering Your Computer (North America and Europe)

6 English

Where to Get Help

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