HP B6960-90078 User Manual

HP OpenView Storage Data Protector

Administrator’s Guide

Manual Edition: May 2003

Manufacturing Part Number: B6960-90078

Release A.05.10

Legal Notices

Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard

shall not be held liable for errors contained herein or direct, indirect, special, incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Warranty. A copy of the specific warranty terms applicable to your Hewlett-Packard product and replacement parts can be obtained from your local Sales and Service Office.

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Hewlett-Packard Company United States of America

Reproduction, adaptation, or translation of this document without prior written permission is prohibited, except as allowed under the copyright laws.

This software is based in part on the Fourth Berkeley Software Distribution under license from the Regents of the University of California.

©Copyright 1985-86, 1988 Massachusetts Institute of Technology ©Copyright 1989-93 The Open Software Foundation, Inc. ©Copyright 1986-1997 FTP Software, Inc. All rights reserved ©Copyright 1986 Digital Equipment Corporation ©Copyright 1990 Motorola, Inc. ©Copyright 1990, 1991, 1992 Cornell University ©Copyright 1989-1991 The University of Maryland ©Copyright 1988 Carnegie Mellon University ©Copyright 1991-1995 by Stichting Mathematisch Centrum,

States and other countries, licensed exclusively through X/Open Company Limited.

X Window System is a trademark of the Massachusetts Institute of Technology.

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Windows NT™ is a U.S. trademark of Microsoft Corporation. Microsoft®, MS-DOS®, Windows® and MS Windows® are U.S. registered trademarks of Microsoft Corporation.

Oracle®, SQL*Net®, and Net8® are registered U.S. trademarks of Oracle Corporation, Redwood City, California. Oracle Reports™, Oracle8™, Oracle8 Server Manager™ and Oracle8 Recovery Manager™ are trademarks of Oracle Corporation, Redwood City, California.

Java™ is a U.S. trademark of Sun Microsystems, Inc. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. ARM® is a registered trademark of ARM Limited. X/Open® is a registered trademark, and the X device is a trademark of X/

Open Company Ltd. in the UK and other countries. VisiCalc® is a U.S. registered trademark of Lotus Development Corp.

iii

HP-UX Release 11.00 and later (in both 32- and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products.

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Contents

1. Introducing Data Protector

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

The Data Protector Cell Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

How a Backup Session Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

How a Restore Session Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using the Data Protector User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Graphical User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The Command-Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Data Protector Online Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using Microsoft Management Console (MMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Overview of Tasks to Set Up Data Protector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2. Configuring and Using Backup Devices

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring Backup Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Configuring Standalone Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Configuring File Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring Library Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configuring Libraries with Multiple Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Configuring Magazine Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Configuring Stacker Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Configuring a Library for Mixed Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Configuring Devices for Direct Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Configuration Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Support of New Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Several Drive Types in a Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Shared Devices in the SAN Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Locking Devices Used Exclusively by Data Protector . . . . . . . . . . . . . . . . . . . . . . . . 46

Locking Devices Used by Multiple Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Direct Library Access Concept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Indirect Library Access Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Shared Devices and MC/ServiceGuard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Drive Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring Automatic Drive Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Testing the Drive Cleaning Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Busy Drive Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Activating Barcode Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Contents

Activating Cartridge Memory Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Disabling a Backup Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Removing a Backup Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Renaming a Backup Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Device Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Device Concurrency, Segment Size, and Block Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

3. Configuring Users and User Groups

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Data Protector User Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Predefined Data Protector User Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Adding or Deleting a User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Adding a User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Deleting a User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Adding or Deleting a User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Modifying a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Changing User Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Moving a User to Another User Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Changing User Group Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Example User Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Allowing Users to Restore Their Own Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Enabling Users to Back Up Their Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

4. Managing Media

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Overview of Data Protector Media Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Media Life Cycle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Creating a Media Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Properties of a Media Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Adding Media to a Media Pool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Formatting Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Formatting Media in a Magazine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Recognizing Other Data Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Importing Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Importing the Catalog from Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Importing Media in a Magazine Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Appending Backups to Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Using a Pre-Allocation List of Media for Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Contents

Selecting Media for Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Media Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Setting Data Protection for Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Recycling Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Moving Media to Another Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Exporting Media from Data Protector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Modifying Media Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Modifying Media Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Verifying Data on a Medium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Scanning Media in a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Checking the Condition of a Medium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Factors Influencing the Condition of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Changing How Media Condition Is Calculated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Searching for and Selecting a Medium. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Entering a Medium into a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Ejecting a Medium from a Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Scheduled Eject of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Vaulting Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Configuring Vaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Moving Media to a Vault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Restoring from Media in a Vault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Copying Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Automated Media Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Detection of Write-Protected Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Using Different Media Format Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Modifying Views in the Media Management Window . . . . . . . . . . . . . . . . . . . . . . . . . 149

5. Backup

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Configuring a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Creating a Backup Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Backing Up UNIX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Backing Up UNIX Filesystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Backing Up Clients Using Disk Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Backing Up Disks Using NFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Backing Up UNIX Disks as Disk Image Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Backing Up Windows Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Backing Up Filesystems (Logical Disk Drives). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

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Contents

Backing Up CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Backing Up Windows Clients Using Disk Discovery . . . . . . . . . . . . . . . . . . . . . . . . 183

Backing Up Windows Shared Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Backing Up Windows Disks as Disk Image Objects. . . . . . . . . . . . . . . . . . . . . . . . . 190

Backing Up Novell NetWare Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Backing Up Novell NetWare Filesystems (Volumes) . . . . . . . . . . . . . . . . . . . . . . . . 194

Client Backup with Disk Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Backing Up NetWare Directory Services (NDS) . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Backing Up OpenVMS Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Backing Up OpenVMS Filesystems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Backing Up in a Direct Backup Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Backup Specification Configuration Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Starting Direct Backup Using the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Scheduling Unattended Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Starting Backups on Specific Dates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Starting Periodic Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Editing Your Backup Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Skipping Backups During Holidays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Configuring Backup Options When Scheduling Backups . . . . . . . . . . . . . . . . . . . . 211

Running Consecutive Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Selecting a Backup Type: Full or Incremental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Using Backup Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Data Protector Default Backup Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Options Offered by Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Using a Backup Template When Creating a New Backup Specification. . . . . . . . . 218

Applying a Backup Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Creating a New Template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Modifying an Existing Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Groups of Backup Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Using Backup Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Most Frequently Used Backup Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

List of Data Protector Backup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Device Backup Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Pre- and Post-Exec Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Pre- and Post- Exec Commands on Windows Systems. . . . . . . . . . . . . . . . . . . . . . . 251

Pre- and Post- Exec Commands on UNIX Systems . . . . . . . . . . . . . . . . . . . . . . . . . 257

Managing Failed Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Warnings When Backing Up System Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

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Contents

Preventing Backup Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Restarting Failed Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

6. Restore

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Restoring Your Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Standard Restore Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Restoring Disk Images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Restoring Your Data to a Shared Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Restoring UNIX Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Restoring Windows Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Restoring the Windows CONFIGURATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Restoring the Windows 2000/XP/Server 2003 System State . . . . . . . . . . . . . . . . . . 281

Restoring the Windows Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Restoring Windows 2000/XP/Server 2003 Services . . . . . . . . . . . . . . . . . . . . . . . . . 283

Restoring DFS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Restoring Windows User Profiles and Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Restoring Windows TCP/ IP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Restoring Novell Netware Filesystems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Restoring Namespace Information and Volume Space Restrictions . . . . . . . . . . . . 287

Restoring File Ownerships and Trustees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Restoring the Novell NetWare CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . 288

Restoring Novell NDS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Restoring OpenVMS Filesystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

What is Restored?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Restore Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

List of Restore Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Restore Techniques . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Restoring Files to Different Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Restoring Files in Parallel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Viewing Files Not in the IDB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Restoring Files in Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Restoring by Query. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Skipping Files for Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Selecting Only Specific Files (Matching) for Restore . . . . . . . . . . . . . . . . . . . . . . . . 304

Restoring Files and Directories Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Contents

7. Monitoring, Reporting, Notifications, and the Event Log

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Monitoring Sessions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Viewing Currently Running Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Viewing Finished Sessions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Responding to Mount Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

Restarting Failed Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Aborting Running Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Changing the Amount of Messages Shown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312

Monitoring Several Cells Simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Data Protector Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Report Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Backup Specification Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Configuration Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

IDB Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Pools and Media Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Sessions in Timeframe Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Single Session Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Report Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Report Send Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Email Send Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Broadcast Message Send Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Log to File Send Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

SNMP Send Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

External Send Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Configuring Reports Using the Data Protector GUI . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Configuring Report Groups and Adding Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

Running Reports and Report Groups Using the Data Protector GUI. . . . . . . . . . . . . 338

Running Individual Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Running Report Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Running Reports and Report Groups Using the Command-Line Interface . . . . . . . . 339

Data Protector Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Notification Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Notification Send Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347

Configuring Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Configuring Reports and Notifications on the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Copying Data Protector Java Programs to the Web Server . . . . . . . . . . . . . . . . . . . 354

Restricting Access to Web Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Contents

Generating the Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Configuring Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Configuring Report Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Data Protector Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

8. Manager-of-Managers Environment

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

Manager-of-Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361

Configuring the Manager-of-Managers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

Setting Up MoM Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Importing Data Protector Cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Adding a MoM Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Restarting Data Protector Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Centralized Media Management Database (CMMDB) . . . . . . . . . . . . . . . . . . . . . . . . 366

Configuring a Centralized Media Management Database . . . . . . . . . . . . . . . . . . . . . 368

Configuring the CMMDB on the MoM Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Configuring the CMMDB on the Client Cell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370

Centralized Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Setting Up Centralized Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Moving Licenses in the MoM Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Deactivating Centralized Licensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Working with a MoM Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Importing and Exporting Data Protector Cells. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Moving Client Systems Among Cells. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Distributing the MoM Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Configuring Data Protector Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

Managing Devices and Media for a Specific Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

Restoring, Monitoring, and Reporting in an Enterprise Environment. . . . . . . . . . . . 380

9. Managing the Data Protector Internal Database

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382

About the Data Protector Internal Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

The IDB Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

Configuring the IDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Allocating Disk Space for Future Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Preparing for IDB Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

Configuring the Database Reports and Notifications. . . . . . . . . . . . . . . . . . . . . . . . 400

Maintaining the IDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

Contents

Reducing the IDB Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

Reducing the IDB Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

Purging Obsolete Filenames . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

Extending the Database Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

Checking the Database Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Checking the Consistency of the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

Moving the Database to a Different Cell Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 412

Restoring the IDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Restoring the IDB to a Temporary Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Moving the IDB to the Original Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Recovering the IDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Overview of IDB Recovery Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Identifying the Level of Database Corruption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

Performing Guided Autorecovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Handling Minor Database Corruption in the DCBF Part . . . . . . . . . . . . . . . . . . . . 422

Handling Major Database Corruption in the Filenames Part . . . . . . . . . . . . . . . . . 423

Recovering the IDB Using IDB Recovery File and Changed Device . . . . . . . . . . . . 424

Recovering the IDB Without the IDB Recovery File . . . . . . . . . . . . . . . . . . . . . . . . 426

Recovering the IDB from a Specific IDB Session . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

Replaying IDB Transaction Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Recovering the IDB to a Different Disk Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

Updating the IDB by Importing Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

10. Disaster Recovery

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437

Preparing for a Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Consistent and Relevant Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 444

Updating the System Recovery Data (SRD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445

Assisted Manual Disaster Recovery of a Windows System . . . . . . . . . . . . . . . . . . . . . 450

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456

Disk Delivery Disaster Recovery of a Windows Client . . . . . . . . . . . . . . . . . . . . . . . . 459

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

xii

Contents

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461

Enhanced Automated Disaster Recovery of a Windows System. . . . . . . . . . . . . . . . . 463

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

One Button Disaster Recovery of a Windows System . . . . . . . . . . . . . . . . . . . . . . . . . 472

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 474

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477

Automated System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483

Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

Restoring the Data Protector Cell Manager Specifics . . . . . . . . . . . . . . . . . . . . . . . . 487

Making IDB consistent (all methods) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Enhanced Automated Disaster Recovery Specifics. . . . . . . . . . . . . . . . . . . . . . . . . . 487

One Button Disaster Recovery Specifics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

Automated System Recovery Specifics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

Advanced Recovery Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

Restoring the Microsoft Cluster Server Specifics . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

Restoring Internet Information Server (IIS) Specifics . . . . . . . . . . . . . . . . . . . . . . . 496

Manual Disaster Recovery of an HP-UX Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Concept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

Using Custom Installation Medium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

Using System Recovery Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Disk Delivery Disaster Recovery of an UNIX Client . . . . . . . . . . . . . . . . . . . . . . . . . . 507

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507

Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510

Manual Disaster Recovery of an UNIX Cell Manager . . . . . . . . . . . . . . . . . . . . . . . . 512

Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Troubleshooting Disaster Recovery on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514

xiii

Contents

General Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514

Troubleshooting Assisted Manual Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . . 515

Troubleshooting Disk Delivery Disaster Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Troubleshooting EADR and OBDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

11. Customizing the Data Protector Environment

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522

Global Options File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

Most Often Used Variables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

Using Omnirc Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525

Firewall Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

Limiting the Range of Port Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

Port Usage in Data Protector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Examples of Configuring Data Protector in Firewall Environments. . . . . . . . . . . . 535

12. Troubleshooting

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 548

Before Calling Your Support Representative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549

Data Protector Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550

Location of Data Protector Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550

Format of Data Protector Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550

Log Files and Their Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551

Debugging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Limiting the Maximum Size of Debugs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Ways of Debugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 554

Debug Syntax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555

Trace File Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

INET Debug on UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

INET Debug on Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

CRS Debug on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557

CRS Debug in the Microsoft Cluster Environment . . . . . . . . . . . . . . . . . . . . . . . . . 558

Sample Debugging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

Browsing Troubleshooting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561

When You Cannot Access Online Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 562

Description of Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

Troubleshooting Networking and Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . 565

Hostname Resolution Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565

Client Fails with “Connection Reset by Peer” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

xiv

Contents

Troubleshooting Data Protector Services and Daemons . . . . . . . . . . . . . . . . . . . . . . . 569

Problems Starting Data Protector Services on Windows . . . . . . . . . . . . . . . . . . . . . 569

Problems Starting Data Protector Daemons on UNIX. . . . . . . . . . . . . . . . . . . . . . . 571

Data Protector Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

Troubleshooting Devices and Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574

Cannot Access Exchanger Control Device on Windows 2000/XP/Server 2003 . . . . 574

Device Open Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Using Unsupported SCSI Adapters on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Medium Quality Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575

Medium Header Sanity Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 577

Cannot Use Devices After Upgrading to Data Protector A.05.10 . . . . . . . . . . . . . . 578

Other Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579

Troubleshooting Backup and Restore Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580

Filenames Are Not Displayed Correctly in GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580

Full Backups Are Performed Instead of Incrementals . . . . . . . . . . . . . . . . . . . . . . . 580

Unexpected Mount Request for a Standalone Device. . . . . . . . . . . . . . . . . . . . . . . . 581

Unexpected Mount Request for a Library Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 582

Unexpected Mounted Filesystems Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

Data Protector Fails to Start a Scheduled Session . . . . . . . . . . . . . . . . . . . . . . . . . . 584

Data Protector Fails to Start an Interactive Session . . . . . . . . . . . . . . . . . . . . . . . . 585

Poor Backup Performance on Novell NetWare Server . . . . . . . . . . . . . . . . . . . . . . . 585

Data Protector Fails to Start Parallel Restore Media Agent on Novell NetWare Clients

585

Backup Protection Expiration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586

Troubleshooting Application Database Restores . . . . . . . . . . . . . . . . . . . . . . . . . . . 586

Problems with non-ASCII Characters in Filenames . . . . . . . . . . . . . . . . . . . . . . . . 587

Troubleshooting Data Protector Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 588

Problems with Remote Installation of Windows Clients . . . . . . . . . . . . . . . . . . . . . 588

Name Resolution Problems when Installing the Windows Cell Manager. . . . . . . . 589

Troubleshooting User Interface Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

Inet Is Not Responding on the Cell Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

No Permissions to Access the Cell Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

Connection to a Remote System Refused on Windows or Novell NetWare . . . . . . . 591

Connection to Windows 98 Clients Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 591

Troubleshooting the IDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592

Problems During the Upgrade of the IDB on Solaris . . . . . . . . . . . . . . . . . . . . . . . . 592

Problems While Running the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

Libraries (Executables) Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

Data Files (Directories) Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

Contents

Temporary Directory Missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

Problems During Backup and Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598

Performance Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599

MMDB and CDB Are Not Synchronized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600

Troubleshooting Reporting and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602

Troubleshooting Data Protector Online Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603

Troubleshooting Online Help on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603

Troubleshooting Online Help on UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603

Check Whether Data Protector Functions Properly . . . . . . . . . . . . . . . . . . . . . . . . . . 605

Data Protector Checking and Maintenance Mechanism . . . . . . . . . . . . . . . . . . . . . 605

The User Check Failed Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 606

Overview of Items to Be Checked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 607

13. Integrations with Other Applications

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612

Cluster Integrations with Data Protector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

Cluster Concepts and Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

Cluster-Aware Databases and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616

Microsoft Cluster Server Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

Cell Manager on Microsoft Cluster Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

Clients on Microsoft Cluster Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

Backing Up Data in a Cluster (MSCS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619

Managing Cluster-Aware Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

MC/ServiceGuard Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

Cell Manager on MC/ServiceGuard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

Clients on MC/ServiceGuard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637

Backing Up Data in a Cluster (MC/SG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

Veritas Cluster Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640

Clients on Veritas Cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640

Novell NetWare Cluster Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 642

Clients on Novell NetWare Cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 642

Data Source Integration (DSI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644

Application Response Measurement (ARM) Integration. . . . . . . . . . . . . . . . . . . . . . . 646

ManageX Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648

Access Points for System and Management Applications . . . . . . . . . . . . . . . . . . . . . . 649

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

Data Protector Access Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653

xvi

Contents

14. ADIC/GRAU DAS and STK ACS Libraries

In This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656

ADIC/GRAU DAS and STK ACS Integrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657

Configuration Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

Media Management Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

The ADIC/GRAU DAS Library Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662

Direct Access to the Library: Installation and Configuration . . . . . . . . . . . . . . . . . 662

Connecting Library Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662

Preparing for Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662

Installing the DAS Media Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664

Using the Data Protector GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

Indirect Access to the DAS Library: Installation and Configuration . . . . . . . . . . . 670

Using Data Protector to Access the ADIC/GRAU Library . . . . . . . . . . . . . . . . . . . . 671

The STK ACS Library Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680

Direct Access to the Library: Installation and Configuration . . . . . . . . . . . . . . . . . 680

Media Management Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680

Connecting Library Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 681

Installing the ACS Media Agent to Use the StorageTek Library . . . . . . . . . . . . . . 681

Using Data Protector to Configure the STK ACS Library . . . . . . . . . . . . . . . . . . . . 686

Indirect Access to the Library: Installation and Configuration. . . . . . . . . . . . . . . . 686

Using Data Protector to Access the STK ACS Library. . . . . . . . . . . . . . . . . . . . . . . 687

Troubleshooting Library Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . 697

A. Further Information

In This Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-2

Backing Up and Restoring UNIX Specifics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

VxFS Snapshot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3

Data Protector Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-7

Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-8

The Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-8

Configuring Backups and Restores . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-10

Example of Scheduled Eject of Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-14

Schedule the Report Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-14

Add the Report to the Report Group and Configure It. . . . . . . . . . . . . . . . . . . . . . .A-14

Copy the Script to the Specified Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-15

Examples of Pre-Exec and Post-Exec Commands for UNIX . . . . . . . . . . . . . . . . . . . .A-20

Disaster Recovery:

Move Kill Links on HP-UX 11.x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-25

xvii

Contents

Creating a libaci.o on AIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-26

Example of the Package Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-28

Example of the Package Control File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-38

Data Protector Log Files Example Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-44

debug.log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-44

sm.log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-46

inet.log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-46

media.log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-46

upgrade.log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-47

Windows Manual Disaster Recovery Preparation Template. . . . . . . . . . . . . . . . . . . .A-49

Changing Block Size on Windows Media Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-51

Glossary

Index

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Printing History

The manual printing date and part number indicate its current edition. The printing date will change when a new edition is printed. Minor changes may be made at reprint without changing the printing date. The manual part number will change when extensive changes are made.

Manual updates may be issued between editions to correct errors or document product changes. To ensure that you receive the updated or new editions, you should subscribe to the appropriate product support service. See your HP sales representative for details.

Table 1 Edition History

Part Number Manual Edition Product

B6960-90057 August 2002 Data Protector Release

B6960-90078 May 2003 Data Protector Release

A.05.00

A.05.10

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Table 2

Conventions

The following typographical conventions are used in this manual.

Convention Meaning Example

Italic Book or manual

titles, and manual page names

Provides emphasis You must follow these steps.

Specifies a variable that you must supply when entering a command

Bold New terms The Data Protector Cell

Computer Text and items on the

computer screen

Command names Use the grep command ...

File and directory names

Process names Check to see if Data

Refer to the HP OpenView

Storage Data Protector Integration Guide for more

information.

At the prompt type: rlogin your_name where you supply your login name.

Manager is the main ...

The system replies: Press

Enter

/usr/bin/X11

Protector Inet is

running.

Window/dialog box names

Text that you must enter

Keycap Keyboard keys Press Return.

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In the Backup Options dialog box...

At the prompt, type: ls -l

Data Protector provides a cross-platform (Windows and UNIX) graphical user interface.

Figure 1 Data Protector Graphical User Interface

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Contact Information

General Information

Technical Support Technical support information can be found at the HP Electronic

Documentation Feedback

Training Information

General information about Data Protector can be found at http://www.hp.com/go/dataprotector

Support Centers at http://support.openview.hp.com/support.jsp Information about the latest Data Protector patches can be found at http://support.openview.hp.com/patches/patch_index.jsp For information on the Data Protector required patches, refer to the HP

OpenView Storage Data Protector Software Release Notes. HP does not support third-party hardware and software. Contact the

respective vendor for support.

Your comments on the documentation help us to understand and meet your needs. You can provide feedback at

http://ovweb.external.hp.com/lpe/doc_serv/

For information on currently available HP OpenView training, see the HP OpenView World Wide Web site at

http://www.openview.hp.com/training/ Follow the links to obtain information about scheduled classes, training

at customer sites, and class registration.

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Data Protector Documentation

Data Protector documentation comes in the form of manuals and online Help.

Manuals Data Protector manuals are available in printed format and in PDF

format. Install the PDF files during the Data Protector setup procedure by selecting the User Interface component on Windows or the OB2-DOCS component on UNIX. Once installed, the manuals reside in the

<Data_Protector_home>\docs directory on Windows and in the /opt/omni/doc/C/ directory on UNIX. You can also find the manuals in

PDF format at http://ovweb.external.hp.com/lpe/doc_serv/

HP OpenView Storage Data Protector Administrator’s Guide

This manual describes typical configuration and administration tasks performed by a backup administrator, such as device configuration, media management, configuring a backup, and restoring data.

HP OpenView Storage Data Protector Installation and Licensing Guide

This manual describes how to install the Data Protector software, taking into account the operating system and architecture of your environment. This manual also gives details on how to upgrade Data Protector, as well as how to obtain the proper licenses for your environment.

HP OpenView Storage Data Protector Integration Guide

This manual describes how to configure and use Data Protector to back up and restore various databases and applications. There are two versions of this manual:

• HP OpenView Storage Data Protector Windows Integration Guide This manual describes integrations running the Windows operating

systems, such as Microsoft Exchange, Microsoft SQL, Oracle, SAP R/3, Informix, Sybase, NetApp Filer, HP OpenView Network Node Manager, and Lotus Domino R5 Server.

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• HP OpenView Storage Data Protector UNIX Integration Guide This manual describes integrations running on the UNIX operating

system, such as Oracle, SAP R/3, Informix, Sybase, NetApp Filer, IBM DB2 UDB, HP OpenView Network Node Manager, and Lotus Domino R5 Server.

HP OpenView Storage Data Protector Concepts Guide

This manual describes Data Protector concepts and provides background information on how Data Protector works. It is intended to be used with the task-oriented HP OpenView Storage Data Protector Administrator’s Guide.

HP OpenView Storage Data Protector EMC Symmetrix Integration Guide

This manual describes how to install, configure, and use the EMC Symmetrix integration. It is intended for backup administrators or operators.

It describes the integration of Data Protector with the EMC Symmetrix Remote Data Facility and TimeFinder features for Symmetrix Integrated Cached Disk Arrays. It covers the backup and restore of file systems and disk images, as well as online databases, such as Oracle and SAP R/3.

HP OpenView Storage Data Protector HP StorageWorks Disk Array XP Integration Guide

This manual describes how to install, configure, and use the integration of Data Protector with HP StorageWorks Disk Array XP. It is intended for backup administrators or operators. It covers the backup and restore of Oracle, SAP R/3, Microsoft Exchange, and Microsoft SQL.

HP OpenView Storage Data Protector EVA/VA/MSA Integration Guide

This manual describes how to install, configure, and use the integration of Data Protector with HP StorageWorks Virtual Array, HP StorageWorks Enterprise Virtual Array or HP StorageWorks Modular SAN Array 1000. It is intended for backup administrators or operators. It covers the backup and restore of Oracle, SAP R/3, Microsoft Exchange, and Microsoft SQL.

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HP OpenView Storage Data Protector Integration Guide for HP OpenView

This manual describes how to install, configure, and use the integration of Data Protector with HP OpenView Service Information Portal, HP OpenView Service Desk, and HP OpenView Reporter. It is intended for backup administrators. It discusses how to use the OpenView applications for Data Protector service management.

HP OpenView Storage Data Protector MPE/iX System User Guide

This manual describes how to install and configure MPE/iX clients, and how to back up and restore MPE/iX data.

HP OpenView Storage Data Protector Integration Guide for HP OpenView Operations

This manual describes how to monitor and manage the health and performance of the Data Protector environment with HP OpenView Operations (OVO), HP OpenView Service Navigator, and HP OpenView Performance (OVP).

HP OpenView Storage Data Protector Software Release Notes

This manual gives a description of new features of HP OpenView Storage Data Protector A.05.10. It also provides information on supported configurations (devices, platforms and online database integrations, SAN, and ZDB), required patches, and limitations, as well as known problems and workarounds. An updated version of the supported configurations is available at http://www.openview.hp.com/products/datapro/spec_0001.html

Online Help Data Protector provides context-sensitive (F1) help and Help Topics for

Windows and UNIX platforms.

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In This Book

The HP OpenView Storage Data Protector Administrator’s Guide describes how to configure and use the Data Protector network backup product. You must properly install Data Protector before you can configure it.

NOTE This manual describes Data Protector functionality without specific

information on particular licensing requirements. Some Data Protector functionality is subject to specific licenses. The related information is covered in the HP OpenView Storage Data Protector Installation and Licensing Guide.

Audience

This manual is intended for network administrators responsible for maintaining and backing up systems on the network.

Conceptual information can be found in the HP OpenView Storage Data Protector Concepts Guide, which is recommended in order to fully understand the fundamentals and the model of Data Protector.

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Organization

The manual is organized as follows:

Chapter 1 “Introducing Data Protector” on page 1. Chapter 2 “Configuring and Using Backup Devices” on page 17. Chapter 3 “Configuring Users and User Groups” on page 81. Chapter 4 “Managing Media” on page 97. Chapter 5 “Backup” on page 151. Chapter 6 “Restore” on page 267. Chapter 7 “Monitoring, Reporting, Notifications, and the Event

Log” on page 307.

Chapter 8 “Manager-of-Managers Environment” on page 359. Chapter 9 “Managing the Data Protector Internal Database” on

page 381.

Chapter 10 “Disaster Recovery” on page 435. Chapter 11 “Customizing the Data Protector Environment” on

page 521.

Chapter 12 “Troubleshooting” on page 547. Chapter 13 “Integrations with Other Applications” on page 611. Chapter 14 “ADIC/GRAU DAS and STK ACS Libraries” on page

655.

Appendix A “Further Information” on page A-1. Glossary Definition of terms used in this manual.

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