HP ENVY m6 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are U.S. registered
trademarks of Intel Corporation. Microsoft,
Windows, and Windows Vista are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: February 2013
Document Part Number: 692771-002
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 10
Locating hardware ................................................................................................................. 10
Locating software ................................................................................................................... 10
Display ................................................................................................................................. 11
Button, speakers, and fingerprint reader ................................................................................... 12
Keys ..................................................................................................................................... 13
Lights .................................................................................................................................... 14
TouchPad .............................................................................................................................. 15
Front ..................................................................................................................................... 16
Left side ................................................................................................................................ 17
Right side .............................................................................................................................. 18
Bottom .................................................................................................................................. 19
3 Illustrated parts catalog .................................................................................................. 21
Service tag ............................................................................................................................ 22
Computer major components ................................................................................................... 23
Display assembly subcomponents ............................................................................................. 29
Mass storage devices ............................................................................................................. 30
Miscellaneous parts ................................................................................................................ 32
Sequential part number listing .................................................................................................. 33
4 Removal and replacement procedures ............................................................................ 41
Preliminary replacement requirements ....................................................................................... 41
Tools required ......................................................................................................... 41
Service considerations ............................................................................................. 41
Plastic parts ............................................................................................. 41
Cables and connectors ............................................................................. 42
Drive handling ......................................................................................... 42
Grounding guidelines .............................................................................................. 43
v
Electrostatic discharge damage .................................................................. 43
Packaging and transporting guidelines ........................................ 44
Component replacement procedures ........................................................................................ 46
Service tag ............................................................................................................. 46
Battery ................................................................................................................... 47
Hard drive ............................................................................................................. 48
RTC battery ............................................................................................................ 51
Optical drive .......................................................................................................... 52
Memory module ...................................................................................................... 55
Keyboard ............................................................................................................... 56
WLAN module ........................................................................................................ 61
Solid-state drive ...................................................................................................... 64
Top cover ............................................................................................................... 65
Power button board ................................................................................................. 69
Fingerprint reader board .......................................................................................... 70
TouchPad button board ............................................................................................ 72
Fan ....................................................................................................................... 73
System board ......................................................................................................... 75
Heat sink ................................................................................................................ 78
Processor ............................................................................................................... 81
Optical drive connector board .................................................................................. 83
Speakers ................................................................................................................ 84
USB board ............................................................................................................. 86
Subwoofer ............................................................................................................. 87
Power connector cable ............................................................................................ 88
Display assembly .................................................................................................... 90
5 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 98
Starting Setup Utility (BIOS) ..................................................................................................... 98
Updating the BIOS ................................................................................................................. 98
Determining the BIOS version ................................................................................... 98
Downloading a BIOS update .................................................................................... 99
Using System Diagnostics ...................................................................................................... 100
6 Specifications ............................................................................................................... 101
Computer specifications ........................................................................................................ 101
15.6-inch WGA display specifications .................................................................................... 102
Hard drive specifications ...................................................................................................... 103
vi
7 Backing up, restoring, and recovering .......................................................................... 104
Creating recovery media and backups ................................................................................... 104
Creating HP Recovery media .................................................................................. 105
Restore and recovery ............................................................................................................ 106
Using Windows Refresh for quick and easy recovery ................................................. 107
Remove everything and reinstall Windows ............................................................... 108
Recovering using HP Recovery Manager .................................................................. 108
What you need to know .......................................................................... 109
Using the HP Recovery partition to recover a minimized image
(select models only) ................................................................................ 109
Using HP Recovery media to recover ........................................................ 110
Changing the computer boot order ........................................................... 110
Removing the HP Recovery partition ........................................................................ 110
8 Power cord set requirements ........................................................................................ 111
Requirements for all countries ................................................................................................ 111
Requirements for specific countries and regions ....................................................................... 112
9 Recycling ...................................................................................................................... 113
Index ............................................................................................................................... 114
vii
viii
1 Product description
Category Description Computer model
equipped with
AMD processor
Product Name HP ENVY m6 Notebook PC √√
Processors
●
AMD® A10-5750M 2.50-GHz
processor (turbo up to 3.50-GHz; 1600MHz FSB, 4.0-MB L2 cache, DDR3, quad
core, 35 W)
●
AMD A10-4600M 3.20-GHz processor
(1600-MHz FSB, 4.0-MB L2 cache,
DDR3, quad core, 35 W)
●
AMD A8-5550M 2.10-GHz processor
(turbo up to 3.10-GHz; 1600-MHz FSB,
4.0-MB L2 cache, DDR3, quad core,
35 W)
●
AMD A8-4500M 2.80-GHz processor
(1600-MHz FSB, 4.0-MB L2 cache,
DDR3, quad core, 35 W)
●
AMD A6-5350M 2.90-GHz processor
(turbo up to 3.50-GHz; 1600-MHz FSB,
1.0-MB L2 cache, DDR3, dual core,
35 W)
√
Computer model
equipped with
Intel processor
●
AMD A6-4400M 3.20-GHz processor
(1600-MHz FSB, 1.0-MB L2 cache,
DDR3, dual core, 35 W)
●
AMD A4-5150M 2.70-GHz processor
(turbo up to 3.30-GHz; 1600-MHz FSB,
1.0-MB L2 cache, DDR3, dual core,
35 W)
●
AMD A4-4300M 2.50-GHz processor
(1600-MHz FSB, 1.0-MB L2 cache,
DDR3, dual core, 35 W)
1
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Processors (continued)
●
Intel Quad Core i7-3632QM 2.20-GHz
processor (SC turbo up to 3.20-GHz;
1600-MHz FSB, 6.0-MB L3 cache,
35 W)
●
Intel Quad Core i7-3612QM 2.10-GHz
processor (SC turbo up to 3.10-GHz,
1600-MHz FSB, 6.0-MB L3 cache,
35 W)
●
Intel Quad Core i7-3520M 2.90-GHz
processor (SC turbo up to 3.60-GHz,
1600-MHz FSB, 4.0-MB L3 cache,
35 W)
●
Intel Dual Core i5-3230M 2.60-GHz
processor (SC turbo up to 3.20-GHz;
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●
Intel Dual Core i5-3210M 2.50-GHz
processor (SC turbo up to 3.10-GHz,
1600-MHz FSB, 3.0-MB L3 cache,
35 W)
●
Intel Dual Core i3-3130M 2.60-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
√
●
Intel Dual Core i3-3120M 2.50-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
●
Intel Dual Core i3-3110M 2.30-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
●
Intel Dual Core i3-2370M 2.40-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
●
Intel Core i3-2350M 2.30-GHz
processor (1333-MHz FSB, 3.0-MB L3
cache, 35 W)
Chipset AMD A70M fusion controller hub (FCH) √
Intel HM77 Express Chipset √
2 Chapter 1 Product description
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Graphics Switchable discrete graphics: AMD
Radeon™ HD 7670M with 2048-MB of
dedicated video memory (128-MB × 16 DDR3
900-MHz × 8 pcs)
Internal graphics:
●
AMD Radeon HD 7660G graphics on
computer models equipped with an AMD
A10-4600M processor
●
AMD Radeon HD 7640G graphics on
computer models equipped with an AMD
A8-4500M processor
●
AMD Radeon HD 7520G graphics on
computer models equipped with an AMD
A6-4400M processor
Support for HD decode, HDMI, and DX11
Switchable discrete graphics:
●
AMD Radeon HD 7670M with 2048-MB
of dedicated video memory (128-MB×16
DDR3 @ 900-MHz × 8 pieces), 128-bit
M2 package
√
√
●
AMD Radeon HD 7670M with 1024-MB
of dedicated video memory (64-MB×16
DDR3 @ 900-MHz × 8 pieces), 128-bit
M2 package
Internal graphics:
●
UMA with shared video memory
●
Intel HD Graphics 4000 on computer
models equipped with an Intel Core i7,
Intel Core i5, or Intel Core
i3-3110M processor
●
Intel HD Graphics 3000 (GT2) on
computer models equipped with an Intel
Intel Core i3-2370M or Intel Core
i3-2350M processor
Support for HD decode, HDMI, and DX11 on
all computer models
Support for PX 5.0 on computer models
equipped with a graphics subsystem with
discrete memory
3
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Panel 15.6-in, white light-emitting diode (WLED),
SVA, HD, slim (3.2-mm), BrightView
(1366×768) display;
typical brightness: 200 nits
All display assemblies include one or two
wireless local area network (WLAN)
antenna cables
Supports low voltage differential
signalling (LVDS)
Memory Two customer-accessible/upgradable memory
module slots
DDR3-1600-MHz dual channel support on
computer models equipped with an AMD
processor or an Intel Core i7, Intel Core i5, or
Intel Core i3-3110M processor
DDR3-1333-MHz dual channel support
(DDR3-1600 downgrade to DDR3-1333) on
computer models equipped with an Intel Intel
Core i3-2370M or Intel Core
i3-2350M processor
Supports 8192-MB of system RAM in the
following configurations:
√√
√√
●
16384-MB (8192-MB×2; not supported
on computer models equipped with a 32bit operating system or with Windows
Home Basic)
●
12288-MB (8192-MB+4096-MB; not
supported on computer models equipped
with a 32-bit operating system or with
Windows Home Basic)
●
8192-MB (8192-MB×1 or 4096×2; not
supported on computer models equipped
with a 32-bit operating system)
●
6144-MB (4096-MB+2048-MB; not
supported on computer models equipped
with a 32-bit operating system)
●
4096-MB (4096-MB×1 or 2048-MB×2)
●
2048-MB (2048×1)
4 Chapter 1 Product description
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Hard drive Supports 6.35-cm (2.5-in) hard drives in 9.5-
mm (.37-in) and 7.0-mm (.28-in) thicknesses
(all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
●
1-TB, 5400-rpm, 9.5-mm (not supported
on computer models equipped with
Windows 7 Starter, 32-bit
operating system)
●
750-GB, 7200-rpm and 5400-rpm, 9.5mm (not supported on computer models
equipped with Windows 7 Starter, 32-bit
operating system)
●
640-GB, 5400-rpm, 9.5-mm (not
supported on computer models equipped
with Windows 7 Starter, 32-bit
operating system)
●
500-GB, 7200-rpm and 5400-rpm, 9.5mm
√√
●
320-GB, 7200-rpm and 5400-rpm, 9.5and 7.0-mm
Solid-state drive 32-GB mSATA √
Optical drive Fixed
Serial ATA
12.7-mm tray load, 9.5-mm thickness
Supports DVD±RW Double-Layer with
SuperMulti Drive
Supports zero power optical drive
Audio and video Two speakers and subwoofer √√
HD Beats audio √√
Supports Microsoft premium requirements √√
HP TrueVision HD camera (fixed, no tilt with
activity LED; 1280×720 by 30 frames
per second)
Two dual array digital microphones with
appropriate beam-forming, echo-cancellation,
noise-suppresion software
√√
√√
√√
5
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Ethernet Integrated 10/100/1000 network interface
card (NIC)
Wireless Integrated wireless local area network
(WLAN) options by way of wireless module
One or two WLAN antennas built into display
assembly, varying by computer model
Support for the following WLAN formats:
●
Atheros 9485GN 802.11b/g/n 1×1
WiFi and 3012 Bluetooth 4.0
Combo Adapter
●
Atheros WB225 802.11b/g/n 1×1
Bluetooth Combo Adapter
●
Broadcom 4313GN 802.11b/g/n 1×1
WiFi and 20702 Bluetooth 4.0
Combo Adapter
●
Intel Centrino Advanced-N 6230
WLAN module
●
Mediatek MT7630E 802.11bgn Wi-Fi
Adapter and Mediatek Bluetooth
4.0 Adapter
√√
√√
√√
√√
●
Ralink RT5390R 802.11b/g/n 1×1
WiFi Adapter
External media cards HP Multi-Format Digital Media reader with
●
Ralink RT3290LE 802.11b/g/n 1×1
WiFi and Bluetooth 4.0 Combo Adapter
690020-001 Atheros AR9565
802.11b/g/n 1×1 WiFi + Bluetooth 4.0
Combo Adapter
●
Intel Centrino Advanced-N 6235 WLAN
module for use only in Japan
push-push technology, supporting the
following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC)
Memory Card
●
Secure Digital High Capacity (SDHC)
Memory Card
●
Ultra High Speed MultiMediaCard
(UHS/MMC)
√
√√
6 Chapter 1 Product description
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Ports
●
Combination audio-out (stereo
headphone)/audio-in (mono microphone)
●
HDMI v1.4 supporting: up to
1920×1200 @ 60Hz
●
HP Smart AC adapter
●
RJ-45 (Ethernet Gigabit support with
LED indicators)
●
USB 3.0 ports on computer: 2 on left
side, 1 on right side
●
USB 2.0 ports on computer: 1 on
right side
●
USB port allocation:
◦
One for the computer
◦
One for the fingerprint reader
◦
One for the MiniCard
◦
One for the webcam/microphone
module
●
VGA (Dsub 15 pin) supporting:
1920×1600 external resolution @ 60
Hz, hot plug and unplug and
autodetection for correct output to wideaspect vs. standard aspect video
√
●
Combination audio-out (stereo
headphone)/audio-in (mono microphone)
●
HDMI v1.4 supporting: up to
1920×1200 @ 60Hz
●
HP Smart AC adapter
●
RJ-45 (Ethernet Gigabit support with
LED indicators)
●
USB 3.0 ports on computer: 2 on left
side, 1 on right side
●
USB 2.0 ports on computer: 1 on
right side
●
USB port allocation:
◦
One for the computer
◦
One for the fingerprint reader
√
7
Category Description Computer model
equipped with
AMD processor
◦
One for the MiniCard
◦
One for the webcam/microphone
module
VGA (Dsub 15 pin) supporting:
2048×1536 external resolution @ 75
Hz, hot plug and unplug and
autodetection for correct output to wideaspect vs. standard aspect video
Computer model
equipped with
Intel processor
Keyboard/pointing
devices
Gesture support: MultiTouch gestures enabled,
Taps enabled by default √√
Support for TouchPad with image sensor √√
Power requirements Supports the following HP Smart AC adapters:
Supports the following batteries:
Full-size (15.6-in.), duracoat, island-style
keyboard with numeric keypad
two-finger scrolling, and pinch-zoom as default
●
90-W HP Smart AC adapter (PFC, RC, V,
3-wire)
●
65-W HP Smart AC adapter (non-PFC, 3wire)
●
90-W HP Smart AC adapter (PFC, RC, V,
EM, 3-wire)
●
65-W HP Smart AC adapter (RC, V, EM,
3-wire)
●
65-W HP Smart AC adapter (RC, V, 3wire)
√√
√√
√√
√
√
√
√
√√
Security Supports security cable lock √√
Supports fingerprint reader with Digital
Supports HP SimplePass √√
Supports Intel AT-p Ready √
8 Chapter 1 Product description
●
9-cell, 100-Wh, 3.00-Ah, Li-ion battery
●
6-cell, 62-Wh, 2.80-Ah, Li-ion battery
Persona software
√√
Category Description Computer model
equipped with
AMD processor
Computer model
equipped with
Intel processor
Operating system Preinstalled:
●
Windows® 8 Professional 64-bit
●
Windows 8 Standard 64-bit
Serviceability End user replaceable parts:
●
AC adapter
●
Battery
●
Hard drive
●
Memory module
●
Optical drive
●
WLAN module
√√
√√
9
2 External component identification
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type c, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed in your computer.
Locating software
▲
To find out what software is installed on your computer, from the Start screen, right-click using the
mouse or swipe from the top of the TouchPad to reveal the apps, and then select the All apps
icon.
10 Chapter 2 External component identification
Display
Item Component Description
(1) Internal microphones (2) Record sound.
(2) Webcam light On: The webcam is in use.
(3) HP TrueVision HD webcam Records video, captures still photographs, and provides
access to video conferences and online chat by means of
streaming video.
To use the webcam, from the Start screen, type c, and
then select CyberLink YouCam from the list of
applications.
(4) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select
the HP Support Assistant app, select My computer, and then select User guides.
Display
11
Button, speakers, and fingerprint reader
Item Component Description
(1) Power button
(2) Speakers (2) Produce sound.
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●
When the computer is in Hibernation, press
the button briefly to exit Hibernation.
CAUTION: Pressing and holding the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
To learn more about your power settings, see your power
options. From the Start screen, type power, select
Settings, and then select Power Options from the list
of applications.
(3) Fingerprint reader Allows a fingerprint logon to Windows, instead of a
12 Chapter 2 External component identification
password logon.
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the b key or the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) b key Enables or disables Beats Audio when pressed in
combination with the fn key.
Beats Audio is an enhanced audio feature that provides a
deep, controlled bass while maintaining a clear sound.
Beats Audio is enabled by default.
(5) Action keys Execute frequently used system functions.
(6) Windows applications key Displays a shortcut menu for items beneath the pointer.
(7) num lock key Controls the function of the integrated numeric keypad.
Press the key to alternate between the standard numeric
function of an external keypad (enabled at the factory)
and the navigational function (indicated by the
directional arrows on the keys).
NOTE: The keypad function that is active when the
computer is turned off is reinstated when the computer is
turned back on.
(8) Integrated numeric keypad Set at the factory to function like an external numeric
keypad. To alternate between this numeric function and
the navigational function (indicated by the directional
arrows on the keys), press the num lock key.
Keys
13
Lights
Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the keys to all
(3) Mute light
(4) Wireless light
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
capital letters.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●
Amber: All wireless devices are off.
14 Chapter 2 External component identification
Item Component Description
(5) TouchPad light
(6) Fingerprint reader light
TouchPad
●
On: The TouchPad is off.
●
Off: The TouchPad is on.
●
White: The fingerprint was read.
●
Amber: The fingerprint was not read.
Item Component Description
(1) TouchPad on/off button Turns the TouchPad on or off.
(2) TouchPad light
(3) TouchPad zone Moves the on-screen pointer and selects or activates items
(4) Left TouchPad button Ffunctions like the left button on an external mouse.
(5) Right TouchPad button Functions like the right button on an external mouse.
●
On: The TouchPad is off.
●
On: The TouchPad is on.
on the screen.
TouchPad
15
Front
Component Description
Digital Media Slot Supports the following digital card formats:
●
Secure Digital (SD) Memory Card
●
Secure Digital Extended Capacity (SDxC)
Memory Card
●
Secure Digital High Capacity (SDHC) Memory Card
●
Ultra High Speed MultiMediaCard (UHS/MMC)
16 Chapter 2 External component identification
Left side
Item Component Description
(1) Vent Enables airflow to cool internal components.
(2) External monitor port Connects an external VGA monitor or projector.
(3) HDMI port Connects an optional video or audio device, such as a
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
high-definition television, or any compatible digital or
audio device.
(4) RJ-45 (network) jack Connects a network cable.
(5) RJ-45 (network) jack lights
(6) USB 3.0 ports (2) Connect an optional USB 3.0 device and provide
(7) Audio-out (headphone) jack/ Audio-in
(microphone) jack
●
White (top): The network is connected.
●
Amber (bottom): Activity is occurring on
the network.
enhanced USB power performance.
NOTE: For details about different types of USB ports,
see the HP Notebook Reference Guide.
Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional
headset microphone.
NOTE: This jack does not support optional microphone-
only devices.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
Left side
17
Right side
Item Component Description
(1) Optical drive Reads and writes (select models only) to an optical disc.
(2) Optical drive light
(3) Optical drive eject button Releases the disc tray.
(4) Power light
(5) Hard drive light
●
Green: The optical drive is being accessed.
●
Off: The optical drive is idle.
●
White: The computer is on.
●
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.
NOTE: For select models, the Intel Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
NOTE: For information about HP 3D DriveGuard , see
the HP Notebook Reference Guide.
(6) USB 3.0 port Connects an optional USB 3.0 device and provides
(7) USB 2.0 port Connects an optional USB device.
18 Chapter 2 External component identification
enhanced USB power performance.
NOTE: For details about different types of USB ports,
see the HP Notebook Reference Guide.
Item Component Description
(8) AC adapter light
(9) Power connector Connects an AC adapter.
(10) Security cable slot Attaches an optional security cable to the computer.
Bottom
●
White: The AC adapter is connected and the battery
is charged.
●
Amber: The AC adapter is connected and
the battery is charging.
●
Off: The computer is using DC power.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
Item Component Description
(1) Integrated subwoofer Provides superior bass sound.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery from the battery bay and opens the
service cover.
Bottom
19
Item Component Description
(4) Vents (4) Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
(5) Wireless module compartment Holds the WLAN device and the solid-state drive.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact support through
Help and Support.
(6) Service cover The service cover provides access to the optical drive
retention screw, hard drive bay, wireless module
compartment, and memory module compartment.
20 Chapter 2 External component identification
3 Illustrated parts catalog
21
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
on page 47 for battery removal instructions.
Battery
Item Description Function
(1) Product name This is the product name affixed to the front
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
(3) Part number/Product number (p/n) This number provides specific information about the
(4) Warranty period This number describes the duration of the warranty
(5) Model description This is the alphanumeric identifier used to locate
22 Chapter 3 Illustrated parts catalog
of the computer.
each product.
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.
period for the computer.
documents, drivers, and support for the computer.
Computer major components
Computer major components
23
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see
(2) Keyboard with backlight in midnight black finish (includes backlight cable and keyboard cable):
For use on all computer models in Belgium 698403-A41
For use on all computer models in Canada 698403-DB1
For use on all computer models in Denmark, Finland, and Norway 698403-DH1
For use only on computer models equipped with an Intel processor in France 698403-051
For use only on computer models equipped with an Intel processor in Germany 698403-041
For use only on computer models equipped with an Intel processor in Greece 698403-151
For use on all computer models in Latin America 698403-161
For use on all computer models in the Netherlands 698403-B31
For use on all computer models in Portugal 698403-131
For use on all computer models in Saudi Arabia 698403-171
For use on all computer models in Switzerland 698403-BG1
For use on all computer models in Turkey 698403-141
Display assembly subcomponents on page 29.
For use on all computer models in the United States 698403-001
Keyboard with backlight in natural silver finish (includes backlight cable and keyboard cable):
For use on all computer models in Belgium 698404-A41
For use on all computer models in Canada 698404-DB1
For use on all computer models in Denmark, Finland, and Norway 698404-DH1
For use only on computer models equipped with an Intel processor in France 698404-051
For use only on computer models equipped with an Intel processor in Germany 698404-041
For use only on computer models equipped with an Intel processor in Greece 698404-151
For use on all computer models in Latin America 698404-161
For use on all computer models in the Netherlands 698404-B31
For use on all computer models in Portugal 698404-131
For use on all computer models in Saudi Arabia 698404-171
For use on all computer models in Switzerland 698404-BG1
For use on all computer models in Turkey 698404-141
For use on all computer models in the United States 698404-001
Keyboard without backlight in midnight black finish (includes keyboard cable):
For use only on computer models equipped with an Intel processor in Bulgaria 698401-261
For use on all computer models in the Czech Republic and Slovakia 698401-FL1
24 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use on all computer models in France 698401-051
For use only on computer models equipped with an Intel processor in Italy 698401-061
For use only on computer models equipped with an Intel processor in Latin America 698401-161
For use only on computer models equipped with an Intel processor in the Netherlands 698401-B31
For use on all computer models in Russia 698401-251
For use only on computer models equipped with an AMD processor in Saudi Arabia 698401-171
For use on all computer models in South Korea 698401-AD1
For use on all computer models in Spain 698401-071
For use only on computer models equipped with an Intel processor in Taiwan 698401-AB1
For use only on computer models equipped with an Intel processor in Thailand 698401-281
For use on all computer models in the United Kingdom and Singapore 698401-031
For use on all computer models in the United States 698401-001
Keyboard without backlight in natural silver finish (includes keyboard cable):
For use only on computer models equipped with an Intel processor in Bulgaria 698402-261
For use on all computer models in the Czech Republic and Slovakia 698402-FL1
For use on all computer models in France 698402-051
For use only on computer models equipped with an Intel processor in Italy 698402-061
For use only on computer models equipped with an Intel processor in Latin America 698402-161
For use only on computer models equipped with an Intel processor in the Netherlands 698402-B31
For use on all computer models in Russia 698402-251
For use only on computer models equipped with an AMD processor in Saudi Arabia 698402-171
For use on all computer models in South Korea 698402-AD1
For use on all computer models in Spain 698402-071
For use only on computer models equipped with an Intel processor in Taiwan 698402-AB1
For use only on computer models equipped with an Intel processor in Thailand 698402-281
For use on all computer models in the United Kingdom and Singapore 698402-031
For use on all computer models in the United States 698402-001
(3) Top cover (includes TouchPad):
In midnight black finish 705195-001
In natural silver finish 705196-001
(4) Power button board (includes cable) 686917-001
(5) TouchPad button board (includes TouchPad button board cable
and TouchPad cable)
686919-001
Computer major components
25
Item Component Spare part number
(6) Fingerprint reader board (includes bracket and cable) 686906-001
(7) Fan (includes cable) 686901-001
(8) Optical drive connector board (includes cable) 686899-001
(9) System board (includes replacement thermal material):
For use only on computer models equipped with an AMD processor, a graphics
subsystem with discrete memory, and the Windows 8 Professional operating system
For use only on computer models equipped with an AMD processor, a graphics
subsystem with discrete memory, and the Windows 8 Standard operating system
For use only on computer models equipped with an Intel processor, a 7670M graphics
subsystem with 2048-MB discrete memory, and the Windows 8 Professional
operating system
For use only on computer models equipped with an Intel processor, a 7670M graphics
subsystem with 2048-MB discrete memory, and the Windows 8 Standard
operating system
For use only on computer models equipped with an Intel processor, a 7670M graphics
subsystem with 1024-MB discrete memory, and the Windows 8 Professional
operating system
For use only on computer models equipped with an Intel processor, a 7670M graphics
subsystem with 1024-MB discrete memory, and the Windows 8 Standard
operating system
For use only on computer models equipped with an Intel processor, a graphics
subsystem with UMA memory, and the Windows 8 Professional operating system
For use only on computer models equipped with an Intel processor, a graphics
subsystem with UMA memory, and the Windows 8 Standard operating system
(10) Processor (includes replacement thermal material):
702177-601
725064-501 and
702177-501
698399-601
698399-501
698397-601
698397-501
698395-601
698395-501
AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-
MB L2 cache, DDR3, quad core, 35 W)
AMD A10-4600M 2.30-GHz processor (turbo up to 3.20-GHz; 1600-MHz FSB, 4.0-
MB L2 cache, DDR3, quad core, 35 W)
AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-
MB L2 cache, DDR3, quad core, 35 W)
AMD A8-4500M 1.90-GHz processor (turbo up to 2.80-GHz; 1600-MHz FSB, 4.0-
MB L2 cache, DDR3, quad core, 35 W)
AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-
MB L2 cache, DDR3, dual core, 35 W)
AMD A6-4400M 2.70-GHz processor (turbo up to 3.20-GHz; 1600-MHz FSB, 1.0-
MB L2 cache, DDR3, dual core, 35 W)
AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-
MB L2 cache, DDR3, dual core, 35 W)
AMD A4-4300M 2.50-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3,
dual core, 35 W)
26 Chapter 3 Illustrated parts catalog
713548-001
683046-001
713551-001
683048-001
713550-001
683047-001
713549-001
685990-001
Item Component Spare part number
Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-
MHz FSB, 6.0-MB L3 cache, 35 W)
Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600-
MHz FSB, 6.0-MB L3 cache, 35 W)
Intel Quad Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz, 1600-
MHz FSB, 4.0-MB L3 cache, 35 W)
Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz
FSB, 3.0-MB L3 cache, 35 W)
Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache,
35 W)
Intel Core i3-2350M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 653340-001
701658-001
680647-001
681954-001
711903-001
680645-001
713163-001
700627-001
682417-001
677152-001
(11) Heat sink (includes replacement thermal material):
For use only on computer models equipped with an AMD processor and a graphics
subsystem with discrete memory
For use only on computer models equipped with an AMD processor and a graphics
subsystem with UMA memory
For use only on computer models equipped with an Intel processor and a graphics
subsystem with discrete memory
For use only on computer models equipped with an Intel processor and a graphics
subsystem with UMA memory
(12) Speakers (include cables and 4 rubber isolators) 686925-001
(13) USB board 686918-001
(14) Subwoofer (includes cables and 2 rubber isolators) 686926-001
(15) Power connector cable (includes bracket) 686900-001
(16) Base enclosure (includes battery release latch assembly) 707886-001
(17) Battery:
9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001
6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001
687231-001
687230-001
686905-001
686904-001
(18) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel
and optical drive bracket)
Computer major components
686916-001
27
Item Component Spare part number
(19) RTC battery (includes cable and double-sided tape) 672349-001
(20) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 7200-rpm, 9.5-mm 633252-001
750-GB, 5400-rpm, 9.5-mm 634250-001
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 7200-rpm, 9.5-mm 634925-001
500-GB, 5400-rpm, 9.5-mm 669299-001
320-GB, 7200-rpm, 9.5-mm 641672-001
320-GB, 5400-rpm, 9.5-mm 622643-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive
connector cable, and screws)
(21) Memory modules (2, PC3, 12800, 1600-MHz):
8-GB memory module 670034-001
4-GB memory module 641369-001
2-GB memory module 652972-001
(22) WLAN module:
For use on all computer models:
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001
Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter
Intel Centrino Advanced-N 6230 WLAN module 670691-001
Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter 710418-001
Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 691415-001
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001
686907-001
657325-001
Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use
only on computer models equipped with an Intel processor
Intel Centrino Advanced-N 6235 WLAN module for use only on computer models
equipped with an Intel processor in Japan
(23) 32-GB solid-state drive (for use only on computer models equipped with an
Intel processor)
Service Cover Kit, includes: 686920-001
28 Chapter 3 Illustrated parts catalog
690019-001
670290-001
686927-001
Item Component Spare part number
(24) Service cover (includes one captive screw, secured by an O-ring)
(25) Wireless module compartment cover (includes one captive screw, secured by an O-ring)
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel
For use only on computer models equipped with an AMD processor 686897-001
For use only on computer models equipped with an Intel processor 698405-001
(2) 15.6-in, LED, SVA, HD, BrightView display panel 686921-001
(3) Display panel cable (includes webcam/microphone module cable) 686898-001
(4) Webcam/microphone module
Nuance webcam/microphone module 716350-001
Display assembly subcomponents
29
Item Component Spare part number
Webcam/microphone module 686587-001
(5) Display Hinge Kit (includes left and right hinges) 686913-001
(6) Wireless Antenna Kit (includes left and right wireless antenna cables
and transceivers)
(7) Display enclosure:
In midnight black finish 686895-001
In natural finish 690231-001
Mass storage devices
686894-001
Item Description Spare part number
(1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 7200-rpm, 9.5-mm 633252-001
750-GB, 5400-rpm, 9.5-mm 634250-001
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 7200-rpm, 9.5-mm 634925-001
500-GB, 5400-rpm, 9.5-mm 669299-001
320-GB, 7200-rpm, 9.5-mm 641672-001
30 Chapter 3 Illustrated parts catalog
Item Description Spare part number
320-GB, 5400-rpm, 9.5-mm 622643-001
Hard Drive Hardware Kit, includes: 686907-001
(2a) Hard drive connector cable
(2b) Hard drive bracket
Hard drive bracket screws (not illustrated)
(3) 32-GB solid-state drive (for use only on computer models equipped with an
Intel processor)
(4) DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel
and optical drive bracket)
686927-001
686916-001
Mass storage devices
31
Miscellaneous parts
Component Spare part number
AC adapter:
90-W HP Smart AC adapter for use on all on computer models (PFC, 3-wire) 693712-001
90-W HP Smart AC adapter for use on all on computer models (PFC, EM, 3-wire) 693713-001
65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire) 693711-001
65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(RC/V, EM, 3-wire)
Power cord (3-pin, black, 1.83-m):
For use on all computer models in Argentina 490371-D01
For use on all computer models in Australia 490371-011
For use on all computer models in Denmark 490371-081
For use on all computer models in Europe 490371-021
For use only on computer models equipped with an Intel processor in India 490371-D61
For use on all computer models in Israel 490371-BB1
For use on all computer models in Italy 490371-061
For use on all computer models in Japan 490371-291
For use on all computer models in North America 490371-001
For use only on computer models equipped with an Intel processor in the People's Republic
of China
For use on all computer models in South Africa 490371-AR1
For use on all computer models in South Korea 490371-AD1
693710-001
490371-AA1
For use on all computer models in Switzerland 490371-111
For use only on computer models equipped with an Intel processor in Taiwan 490371-AB1
For use only on computer models equipped with an Intel processor in Thailand 490371-201
For use on all computer models the United Kingdom and Singapore 490371-031
Screw Kit 686924-001
32 Chapter 3 Illustrated parts catalog
Sequential part number listing
Spare part number Description
490371-001 Power cord for use on all computer models in North America (3-pin, black, 1.83-m)
490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m)
490371-021 Power cord for use on all computer models in Europe (3-pin, black, 1.83-m)
490371-031 Power cord for use on all computer models in the United Kingdom and Singapore (3-
pin, black, 1.83-m)
490371-061 Power cord for use on all computer models in Italy (3-pin, black, 1.83-m)
490371-081 Power cord for use on all computer models in Denmark (3-pin, black, 1.83-m)
490371-111 Power cord for use on all computer models in Switzerland (3-pin, black, 1.83-m)
490371-201 Power cord for use only on computer models equipped with an Intel processor in Thailand (3-
pin, black, 1.83-m)
490371-291 Power cord for use on all computer models in Japan (3-pin, black, 1.83-m)
490371-AA1 Power cord for use only on computer models equipped with an Intel processor in
the People's Republic of China (3-pin, black, 1.83-m)
490371-AB1 Power cord for use only on computer models equipped with an Intel processor in Taiwan (3-
pin, black, 1.83-m)
490371-AD1 Power cord for use on all computer models in South Korea (3-pin, black, 1.83-m)
490371-AR1 Power cord for use on all computer models in South Africa (3-pin, black, 1.83-m)
490371-BB1 Power cord for use on all computer models in Israel (3-pin, black, 1.83-m)
490371-D01 Power cord for use on all computer models in Argentina (3-pin, black, 1.83-m)
490371-D61 Power cord for use only on computer models equipped with an Intel processor in India (3-
pin, black, 1.83-m)
622643-001 320-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive
connector cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
633252-001 750-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive
connector cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
634250-001 750-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive
connector cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
Sequential part number listing
33
Spare part number Description
634925-001 500-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive
connector cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
641369-001 4-GB memory module (PC3, 12800, 1600-MHz)
641672-001 320-GB, 7200-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive
connector cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
652972-001 2-GB memory module (PC3, 12800, 1600-MHz)
653340-001 Intel Core i3-2350M 2.30-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W;
includes replacement thermal material)
655795-001 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter for use on all
computer models
657325-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter for use on
all computer models
669299-001 500-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive
connector cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
669300-001 640-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive
connector cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
670034-001 8-GB memory module (PC3, 12800, 1600-MHz)
670290-001 Intel Centrino Wireless-N 2230 WLAN module for use only on computer models equipped with an
Intel processor
670691-001 Ralink RT5390F 802.11b/g/n 1×1 WLAN module for use on all computer models
671731-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery
672349-001 RTC battery (includes cable and double-sided tape)
672412-001 9-cell, 100-Wh, 3.00-Ah, Li-ion battery
675794-001 Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter for use on all computer models
676521-001 1-TB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive
connector cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686907-001.
677152-001 Intel Core i3-2370M 2.40-GHz processor (1333-MHz, 3.0-MB L3 cache, dual core, 35 W;
includes replacement thermal material)
34 Chapter 3 Illustrated parts catalog
Spare part number Description
680645-001 Intel Core i5-3210M 2.50-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 3.0-MB L3 cache,
dual core, 35 W; includes replacement thermal material)
680647-001 Intel Core i7-3612QM 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz, 6.0-MB L3 cache,
quad core, 35 W; includes replacement thermal material)
681954-001 Intel Core i7-3520M 2.90-GHz processor (turbo up to 3.60-GHz; 1600-MHz, 4.0-MB L3 cache,
dual core, 35 W; includes replacement thermal material)
682417-001 Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, dual core, 35 W; includes
replacement thermal material)
683046-001 AMD A10-4600M 2.30-GHz processor (turbo up to 3.20-GHz; 1600-MHz FSB, 4.0-MB L2 cache,
DDR3, quad core, 35 W; includes replacement thermal material)
683047-001 AMD A6-4400M 2.70-GHz processor (turbo up to 3.20-GHz; 1600-MHz FSB, 1.0-MB L2 cache,
DDR3, dual core, 35 W; includes replacement thermal material)
683048-001 AMD A8-4500M 1.90-GHz processor (turbo up to 2.80-GHz; 1600-MHz FSB, 4.0-MB L2 cache,
DDR3, quad core, 35 W; includes replacement thermal material)
685990-001 AMD A4-4300M 2.50-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W;
includes replacement thermal material)
686587-001 Webcam/microphone module
686894-001 Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers)
686895-001 Display enclosure in midnight black finish
686897-001 Display bezel for use only on computer models equipped with an AMD processor
686898-001 Display panel cable (includes webcam/microphone module cable)
686899-001 Optical drive connector board (includes cable)
686900-001 Power connector cable (includes bracket)
686901-001 Fan (includes cable)
686904-001 Heat sink for use only on computer models equipped with an Intel processor and a graphics
subsystem with UMA memory (includes replacement thermal material)
686905-001 Heat sink for use only on computer models equipped with an Intel processor and a graphics
subsystem with discrete memory (includes replacement thermal material)
686906-001 Fingerprint reader board (includes bracket and cable)
686907-001 Hard Drive Hardware Kit (includes bracket, connector cable, and screws)
686913-001 Display Hinge Kit (includes left and right hinges)
686916-001 DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical
drive bracket)
686917-001 Power button board (includes cable)
686918-001 USB board
686919-001 TouchPad button board (includes cable)
686920-001 Service Cover Kit (includes service cover and wireless module compartment cover)
Sequential part number listing
35
Spare part number Description
686921-001 15.6-in, LED, SVA, HD, BrightView display panel
686924-001 Screw Kit
686925-001 Speakers (include cables and rubber isolators)
686926-001 Subwoofer (includes cables and rubber isolators)
686927-001 32-GB solid-state drive (for use only on computer models equipped with an Intel processor)
687230-001 Heat sink for use only on computer models equipped with an AMD processor and a graphics
subsystem with UMA memory (includes replacement thermal material)
687231-001 Heat sink for use only on computer models equipped with an AMD processor and a graphics
subsystem with discrete memory (includes replacement thermal material)
690019-001 Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on
computer models equipped with an Intel processor
690020-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all
computer models
690231-001 Display enclosure in natural silver finish
690232-001 Top cover in natural silver finish (includes TouchPad)
691415-001 Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter for use on all computer models
693710-001 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor
(RC/V, EM, 3-wire)
693711-001 65-W HP Smart AC adapter for use on all computer models (non-PFC, 3-wire)
693712-001 90-W HP Smart AC adapter for use on all on computer models (PFC, 3-wire)
693713-001 90-W HP Smart AC adapter for use on all on computer models (PFC, EM, 3-wire)
698395-501 System board for use only on computer models equipped with an Intel processor, graphics
subsystem with UMA memory, and the Windows 8 Standard operating system (includes
replacement thermal material)
698395-601 System board for use only on computer models equipped with an Intel processor, graphics
subsystem with UMA memory, and the Windows 8 Professional operating system (includes
replacement thermal material)
698397-501 System board for use only on computer models equipped with an Intel processor, a 7670M
graphics subsystem with 1024-MB discrete memory, and the Windows 8 Standard operating
system (includes replacement thermal material)
698397-601 System board for use only on computer models equipped with an Intel processor, a 7670M
graphics subsystem with 1024-MB discrete memory, and the Windows 8 Professional operating
system (includes replacement thermal material)
698399-501 System board for use only on computer models equipped with an Intel processor, a 7670M
graphics subsystem with 2048-MB discrete memory, and the Windows 8 Standard operating
system (includes replacement thermal material)
698399-601 System board for use only on computer models equipped with an Intel processor, a 7670M
graphics subsystem with 2048-MB discrete memory, and the Windows 8 Professional operating
system (includes replacement thermal material)
36 Chapter 3 Illustrated parts catalog
Spare part number Description
698401-001 Keyboard in midnight black finish for use on all computer models in the United States (includes
keyboard cable)
698401-031 Keyboard in midnight black finish for use on all computer models in the United Kingdom and
Singapore (includes keyboard cable)
698401-051 Keyboard in midnight black finish for use on all computer models in France (includes
keyboard cable)
698401-061 Keyboard in midnight black finish for use only on computer models equipped with an Intel
processor in Italy (includes keyboard cable)
698401-071 Keyboard in midnight black finish for use on all computer models in Spain (includes
keyboard cable)
698401-161 Keyboard in midnight black finish for use only on computer models equipped with an Intel
processor in Latin America (includes keyboard cable)
698401-171 Keyboard in midnight black finish for use only on computer models equipped with an AMD
processor in Saudi Arabia (includes keyboard cable)
698401-251 Keyboard in midnight black finish for use on all computer models in Russia (includes
keyboard cable)
698401-261 Keyboard in midnight black finish for use only on computer models equipped with an Intel
processor in Bulgaria (includes keyboard cable)
698401-281 Keyboard in midnight black finish for use only on computer models equipped with an Intel
processor in Thailand (includes keyboard cable)
698401-AB1 Keyboard in midnight black finish for use only on computer models equipped with an Intel
processor in Taiwan (includes keyboard cable)
698401-AD1 Keyboard in midnight black finish for use on all computer models in South Korea (includes
keyboard cable)
698401-B31 Keyboard in midnight black finish for use only on computer models equipped with an Intel
processor in the Netherlands (includes keyboard cable)
698401-FL1 Keyboard in midnight black finish for use on all computer models in the Czech Republic and
Slovakia (includes keyboard cable)
698402-001 Keyboard in natural silver finish for use on all computer models in the United States (includes
keyboard cable)
698402-031 Keyboard in natural silver finish for use on all computer models in the United Kingdom and
Singapore (includes keyboard cable)
698402-051 Keyboard in natural silver finish for use on all computer models in France (includes keyboard cable)
698402-061 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor
in Italy (includes keyboard cable)
698402-071 Keyboard in natural silver finish for use on all computer models in Spain (includes keyboard cable)
698402-161 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor
in Latin America (includes keyboard cable)
698402-171 Keyboard in natural silver finish for use only on computer models equipped with an AMD processor
in Saudi Arabia (includes keyboard cable)
698402-251 Keyboard in natural silver finish for use on all computer models in Russia (includes keyboard cable)
Sequential part number listing
37
Spare part number Description
698402-261 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor
in Bulgaria (includes keyboard cable)
698402-281 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor
in Thailand (includes keyboard cable)
698402-AB1 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor
in Taiwan (includes keyboard cable)
698402-AD1 Keyboard in natural silver finish for use on all computer models in South Korea (includes
keyboard cable)
698402-B31 Keyboard in natural silver finish for use only on computer models equipped with an Intel processor
in the Netherlands (includes keyboard cable)
698402-FL1 Keyboard in natural silver finish for use on all computer models in the Czech Republic and Slovakia
(includes keyboard cable)
698403-001 Keyboard with backlight in midnight black finish for use on all computer models in the United States
(includes backlight cable and keyboard cable)
698403-041 Keyboard with backlight in midnight black finish for use only on computer models equipped with an
Intel processor in Germany (includes backlight cable and keyboard cable)
698403-051 Keyboard with backlight in midnight black finish for use only on computer models equipped with an
Intel processor in France (includes backlight cable and keyboard cable)
698403-131 Keyboard with backlight in midnight black finish for use on all computer models in Portugal
(includes backlight cable and keyboard cable)
698403-141 Keyboard with backlight in midnight black finish for use on all computer models in Turkey (includes
backlight cable and keyboard cable)
698403-151 Keyboard with backlight in midnight black finish for use only on computer models equipped with an
Intel processor in Greece (includes backlight cable and keyboard cable)
698403-161 Keyboard with backlight in midnight black finish for use on all computer models in Latin America
(includes backlight cable and keyboard cable)
698403-171 Keyboard with backlight in midnight black finish for use on all computer models in Saudi Arabia
(includes backlight cable and keyboard cable)
698403-A41 Keyboard with backlight in midnight black finish for use on all computer models in Belgium
(includes backlight cable and keyboard cable)
698403-B31 Keyboard with backlight in midnight black finish for use on all computer models in the Netherlands
(includes backlight cable and keyboard cable)
698403-BG1 Keyboard with backlight in midnight black finish for use on all computer models in Switzerland
(includes backlight cable and keyboard cable)
698403-DB1 Keyboard with backlight in midnight black finish for use on all computer models in Canada
(includes backlight cable and keyboard cable)
698403-DH1 Keyboard with backlight in midnight black finish for use on all computer models in Denmark,
Finland, and Norway (includes backlight cable and keyboard cable)
698404-001 Keyboard with backlight in natural silver finish for use on all computer models in the United States
(includes backlight cable and keyboard cable)
38 Chapter 3 Illustrated parts catalog
Spare part number Description
698404-041 Keyboard with backlight in natural silver finish for use only on computer models equipped with an
Intel processor in Germany (includes backlight cable and keyboard cable)
698404-051 Keyboard with backlight in natural silver finish for use only on computer models equipped with an
Intel processor in France (includes backlight cable and keyboard cable)
698404-131 Keyboard with backlight in natural silver finish for use on all computer models in Portugal (includes
backlight cable and keyboard cable)
698404-141 Keyboard with backlight in natural silver finish for use on all computer models in Turkey (includes
backlight cable and keyboard cable)
698404-151 Keyboard with backlight in natural silver finish for use only on computer models equipped with an
Intel processor in Greece (includes backlight cable and keyboard cable)
698404-161 Keyboard with backlight in natural silver finish for use on all computer models in Latin America
(includes backlight cable and keyboard cable)
698404-171 Keyboard with backlight in natural silver finish for use on all computer models in Saudi Arabia
(includes backlight cable and keyboard cable)
698404-A41 Keyboard with backlight in natural silver finish for use on all computer models in Belgium (includes
backlight cable and keyboard cable)
698404-B31 Keyboard with backlight in natural silver finish for use on all computer models in the Netherlands
(includes backlight cable and keyboard cable)
698404-BG1 Keyboard with backlight in natural silver finish for use on all computer models in Switzerland
(includes backlight cable and keyboard cable)
698404-DB1 Keyboard with backlight in natural silver finish for use on all computer models in Canada (includes
backlight cable and keyboard cable)
698404-DH1 Keyboard with backlight in natural silver finish for use on all computer models in Denmark, Finland,
and Norway (includes backlight cable and keyboard cable)
698405-001 Display bezel for use only on computer models equipped with an Intel processor
700627-001 Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes
replacement thermal material)
701658-001 Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 6.0-
MB L3 cache, 35 W; includes replacement thermal material)
702177-501 System board for use only on computer models equipped with an AMD processor, a graphics
subsystem with discrete memory, and the Windows 8 Standard operating system (includes
replacement thermal material)
702177-601 System board for use only on computer models equipped with an AMD processor, a graphics
subsystem with discrete memory, and the Windows 8 Professional operating system (includes
replacement thermal material)
705195-001 Top cover in midnight black finish (includes TouchPad)
705196-001 Top cover in natural silver finish (includes TouchPad)
707886-001 Base enclosure (includes battery release latch assembly)
710418-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter
713548-001 AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache,
DDR3, quad core, 35 W; includes replacement thermal material)
Sequential part number listing
39
Spare part number Description
713549-001 AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-MB L2 cache,
DDR3, dual core, 35 W; includes replacement thermal material)
713550-001 AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache,
DDR3, dual core, 35 W; includes replacement thermal material)
713551-001 AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache,
DDR3, quad core, 35 W; includes replacement thermal material)
711903-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB
L3 cache, 35 W; includes replacement thermal material)
713163-001 Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W; includes
replacement thermal material)
716350-001 Nuance webcam/microphone module
725064-501 System board for use only on computer models equipped with an AMD processor, a graphics
subsystem with discrete memory, and the Windows 8 Standard operating system (includes
replacement thermal material)
40 Chapter 3 Illustrated parts catalog
4 Removal and replacement
procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screwdriver
●
Magnetic screwdriver
●
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Preliminary replacement requirements
41
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
42 Chapter 4 Removal and replacement procedures
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Preliminary replacement requirements
43
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
44 Chapter 4 Removal and replacement procedures
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive tabletop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Preliminary replacement requirements
45
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
on page 47 for battery removal instructions.
Battery
Item Component Description
(1) Product name This is the product name affixed to the front
(2) Serial number (s/n) This is an alphanumeric identifier that is unique to
(3) Part number/Product number (p/n) This number provides specific information about the
46 Chapter 4 Removal and replacement procedures
of the computer.
each product.
product’s hardware components. The part number helps
a service technician determine what components and
parts are needed.
Battery
Item Component Description
(4) Warranty period This number describes the duration of the warranty
period for the computer.
(5) Model description This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.
Description Spare part number
9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001
6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001
Before disassembling the computer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Remove the battery:
1. Turn the computer upside down on a flat surface.
2. Slide the battery release latch (1) to release the battery.
3. Pivot the front edge of the battery (2) up and back.
4.
Remove the battery (3) from the computer.
Component replacement procedures
47
To insert the battery:
1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay.
2.
Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release
latch will automatically lock into place.)
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive
connector cable, or screws.
Description Spare part number
1-TB, 5400-rpm, 9.5-mm 676521-001
750-GB, 7200-rpm, 9.5-mm 633252-001
750-GB, 5400-rpm, 9.5-mm 634250-001
640-GB, 5400-rpm, 9.5-mm 669300-001
500-GB, 7200-rpm, 9.5-mm 634925-001
500-GB, 5400-rpm, 9.5-mm 669299-001
320-GB, 7200-rpm, 9.5-mm 641672-001
320-GB, 5400-rpm, 9.5-mm 622643-001
Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws) 686907-001
Before removing the hard drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 47).
Remove the hard drive:
1. Loosen the captive screw (1) that secures the service cover to the computer.
2. Slide the battery release latch (2) to release the service cover. (The service cover releases (3)
forward.)
48 Chapter 4 Removal and replacement procedures
3.
Remove the service cover (4) by lifting it straight up. The service cover is available in the Service
Cover Kit, spare part number 686920-001.
4. Disconnect the hard drive connector cable (1) from the system board, and then release the cable
from the space between the hard drive and the right side of the hard drive bay.
5. Remove the four Phillips PM2.5×3.5 screws (2) that secure the hard drive to the computer.
6. Remove the hard drive (3) from the hard drive bay.
Component replacement procedures
49
7.
7. If it is necessary to disassemble the hard drive, perform the following steps:
a. Disconnect the hard drive connector cable (1) from the hard drive.
b. Remove the four Phillips PM3.0×3.0 screws (2) that secure the hard drive bracket to the
hard drive.
c. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, hard drive
connector cable, and screws are available in the Hard Drive Hardware Kit, spare part
number 686907-001.
Reverse this procedure to reassemble and install the hard drive.
50 Chapter 4 Removal and replacement procedures
RTC battery
Description Spare part number
RTC battery (includes cable and double-sided tape) 672349-001
Before removing the RTC battery, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 47).
5. Remove the service cover (see
Hard drive on page 48).
Remove the RTC battery:
1. Disconnect the RTC battery cable (1) from the system board.
2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the
base enclosure with double-sided tape.)
3.
Remove the RTC battery.
Reverse this procedure to install the RTC battery.
Component replacement procedures
51
Optical drive
Description Spare part number
DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive
bracket)
686916-001
Before removing the optical drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 47).
Hard drive on page 48).
Remove the optical drive:
1. Remove the Phillips PM2.5×3.5 screw (1) that secures the optical drive the computer.
2. Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release
the optical drive.
52 Chapter 4 Removal and replacement procedures
3.
Remove the optical drive (3) from the computer.
4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to
release the optical drive tray.
5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2), and then
release the left side of the optical drive bezel (3).
Component replacement procedures
53
6.
Remove the optical drive bezel (4).
7. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel
toward you.
8. Remove the two Phillips PM2.0×3.3 screws (1) that secure the optical drive bracket to the
optical drive.
9.
Remove the optical drive bracket (2).
Reverse this procedure to reassemble and install the optical drive.
54 Chapter 4 Removal and replacement procedures
Memory module
Description Spare part number
8-GB memory module (PC3, 12800, 1600-MHz) 670034-001
4-GB memory module (PC3, 12800, 1600-MHz) 641369-001
2-GB memory module (PC3, 12800, 1600-MHz) 652972-001
Before removing a memory module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 47).
Hard drive on page 48).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)
2.
Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
Component replacement procedures
55
Keyboard
For use in country/region Spare part
number
Keyboard with backlight in midnight black finish (includes
backlight cable and keyboard cable):
For use on all computer models in Belgium 698403-A41 For use on all computer models in
For use on all computer models
in Canada
For use on all computer models in
Denmark, Finland, and Norway
For use only on computer models
equipped with an Intel processor in
France
For use only on computer models
equipped with an Intel processor in
Germany
For use only on computer models
equipped with an Intel processor in
Greece
Keyboard with backlight in natural silver finish (includes
backlight cable and keyboard cable):
698403-DB1 For use on all computer models
698403-DH1 For use on all computer models in
698403-051 For use on all computer models
698403-041 For use on all computer models in Turkey 698403-141
698403-151 For use on all computer models in
For use in country/region Spare part
For use on all computer models in
Latin America
the Netherlands
in Portugal
Saudi Arabia
in Switzerland
the United States
For use on all computer models in
Latin America
number
698403-161
698403-B31
698403-131
698403-171
698403-BG1
698403-001
698404-161
For use on all computer models in Belgium 698404-A41 For use on all computer models in
the Netherlands
For use on all computer models
in Canada
For use on all computer models in
Denmark, Finland, and Norway
For use only on computer models
equipped with an Intel processor in
France
For use only on computer models
equipped with an Intel processor in
Germany
For use only on computer models
equipped with an Intel processor in
Greece
Keyboard without backlight in midnight black finish (includes keyboard cable):
For use only on computer models
equipped with an Intel processor in
Bulgaria
For use on all computer models in the
Czech Republic and Slovakia
698404-DB1 For use on all computer models
in Portugal
698404-DH1 For use on all computer models in
Saudi Arabia
698404-051 For use on all computer models
in Switzerland
698404-041 For use on all computer models in Turkey 698404-141
698404-151 For use on all computer models in
the United States
698401-261 For use only on computer models
equipped with an AMD processor in
Saudi Arabia
698401-FL1 For use on all computer models in
South Korea
698404-B31
698404-131
698404-171
698404-BG1
698404-001
698401-171
698401-AD1
56 Chapter 4 Removal and replacement procedures
For use in country/region Spare part
number
For use on all computer models in France 698401-051 For use on all computer models in Spain 698401-071
For use in country/region Spare part
number
For use only on computer models
equipped with an Intel processor in Italy
For use only on computer models
equipped with an Intel processor in
Latin America
For use only on computer models
equipped with an Intel processor in
the Netherlands
For use on all computer models in Russia 698401-251 For use on all computer models in
Keyboard without backlight in natural silver finish (includes keyboard cable):
For use only on computer models
equipped with an Intel processor in
Bulgaria
For use on all computer models in the
Czech Republic and Slovakia
For use on all computer models in France 698402-051 For use on all computer models in Spain 698402-071
For use only on computer models
equipped with an Intel processor in Italy
698401-061 For use only on computer models
equipped with an Intel processor in
Taiwan
698401-161 For use only on computer models
equipped with an Intel processor in
Thailand
698401-B31 For use on all computer models in the
United Kingdom and Singapore
the United States
698402-261 For use only on computer models
equipped with an AMD processor in
Saudi Arabia
698402-FL1 For use on all computer models in
South Korea
698402-061 For use only on computer models
equipped with an Intel processor in
Taiwan
698401-AB1
698401-281
698401-031
698401-001
698402-171
698402-AD1
698402-AB1
For use only on computer models
equipped with an Intel processor in
Latin America
For use only on computer models
equipped with an Intel processor in
the Netherlands
For use on all computer models in Russia 698402-251 For use on all computer models in
698402-161 For use only on computer models
equipped with an Intel processor in
Thailand
698402-B31 For use on all computer models in the
United Kingdom and Singapore
the United States
698402-281
698402-031
698402-001
Before removing the keyboard, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 47).
Hard drive on page 48).
Component replacement procedures
57
Remove the keyboard:
1. Remove the two Phillips PM2.5×10.0 screws that secure the keyboard to the computer.
2. Rest and secure the computer on its right side.
3. Partially open the computer.
4.
Insert a screw driver or similar thin tool into the keyboard release holes, and then press on the
back of the keyboard until the keyboard disengages from the computer.
5. Turn the computer right-side up with the front toward you.
58 Chapter 4 Removal and replacement procedures
6.
Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it
rests at an angle.
7. Lift the left side of the keyboard (1) until the keyboard cable and the keyboard backlight cable are
accessible.
NOTE: The keyboard backlight cable is present on select models only.
8. Release the zero insertion force (ZIF) connector (2) to which the keyboard cable is attached, and
then disconnect the keyboard cable (3) from the system board.
9.
Release the ZIF connector (4) to which the keyboard backlight cable is attached, and then
disconnect the keyboard backlight cable (5) from the system board.
Component replacement procedures
59
10.
Remove the keyboard (6).
Reverse this procedure to install the keyboard.
60 Chapter 4 Removal and replacement procedures
WLAN module
Description Spare part number
For use on all computer models:
Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001
Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001
Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001
Intel Centrino Advanced-N 6230 WLAN module 670691-001
Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter 710418-001
Ralink RT5390R 802.11b/g/n 1×1 WiFi Adapter 691415-001
Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001
Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter for use only on
computer models equipped with an Intel processor
Intel Centrino Advanced-N 6235 WLAN module for use only on computer models equipped with
an Intel processor in Japan
690019-001
670290-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
5. Remove the service cover (see
Battery on page 47).
Hard drive on page 48).
Remove the WLAN module:
1. Loosen the captive screw (1) that secures the wireless module compartment cover to the computer.
2.
Lift the right side of the wireless module compartment cover (2) until it rests at an angle.
Component replacement procedures
61
3.
Remove the wireless module compartment cover (3) by sliding it away from the computer at an
angle. The wireless module compartment cover is available in the Service Cover Kit, spare part
number 686920-001.
4. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2
WLAN antenna cable is connected to the WLAN module #2 terminal.
5. Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the
base enclosure. (The WLAN module tilts up.)
62 Chapter 4 Removal and replacement procedures
6.
Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures
63
Solid-state drive
Description Spare part number
32-GB solid-state drive (for use only on computer models equipped with an Intel processor) 686927-001
Before removing the solid-state drive, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 47).
5. Remove the service cover (see
6. Remove the wireless module compartment cover (see
Hard drive on page 48).
WLAN module on page 61).
Remove the solid-state drive:
1. Remove the Phillips PM2.0×3.0 screw (1) that secures the solid-state drive to the base enclosure.
(The solid-state drive tilts up.)
2. Remove the solid-state drive by pulling the drive away from the slot at an angle (2).
Reverse this procedure to install the solid-state drive.
64 Chapter 4 Removal and replacement procedures
Top cover
NOTE: The top cover spare part kit includes a TouchPad.
Description Spare part number
In midnight black finish 686931-001
In natural silver finish 690232-001
Before removing the top cover, follow these steps:
1.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
4. Remove the battery (see
a.
Hard drive (see
b.
Optical drive (see
c. Keyboard (see
Battery on page 47), and then remove the following components:
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
NOTE: When replacing the top cover, be sure to remove the following components from the defective
top cover and install them on the replacement top cover:
●
Power button board (see
●
Fingerprint reader board (see
●
TouchPad button board (see
Power button board on page 69)
Fingerprint reader board on page 70)
TouchPad button board on page 72)
Component replacement procedures
65
Remove the top cover:
1. Remove the ten Phillips PM2.5×10.0 screws that secure the top cover to the computer.
2.
Remove the three Phillips PM2.0×2.0 broad head screws that secure the top cover to
the computer.
3. Turn the computer right side up, with the front toward you.
4. Open the computer.
66 Chapter 4 Removal and replacement procedures
5.
Disconnect the following cables from the system board:
(1) Power button board ZIF cable
(2) TouchPad button board ZIF cable
(3) Fingerprint reader board ZIF cable
(4) Right speaker cable
6. Remove the four Phillips PM2.5×5.0 screws that secure the top cover to the computer.
Component replacement procedures
67
7.
Lift the front edge of the top cover (1) and swing it up and back until the left and right sides and
the rear edge (2) of the top cover detach from the base enclosure.
CAUTION: When removing the top cover, make sure the right speaker cable (3) routes cleanly
through the opening (4) in the top cover. If the right speaker cable snags in this opening, it can be
damaged.
CAUTION: When removing the top cover, make sure the thin plastic edges (5) of the
base enclosure around the optical drive bay are adequately supported. The base enclosure can be
damaged when removing the top cover if precautions are not taken.
Reverse this procedure to install the top cover.
68 Chapter 4 Removal and replacement procedures
Power button board
Description Spare part number
Power button board (includes cable) 686917-001
Before removing the power button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 47), and then remove the following components:
a. Hard drive (see
b. Optical drive (see
c. Keyboard (see
d. Top cover (see
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
Top cover on page 65)
Remove the power button board:
1. Detach the power button board cable from the top cover. (The power button board cable is
attached to the top cover with double-sided tape.)
2. Turn the top cover upside down, with the front toward you.
3. Remove the two Phillips PM2.5×3.5 screws (1) that secure the power button board to the
top cover.
Component replacement procedures
69
4.
Remove the power button board (2), making sure to route the power button board cable (3)
through the opening in the top cover (4).
Reverse this procedure to install the power button board.
Fingerprint reader board
Description Spare part number
Fingerprint reader board (includes bracket and cable) 686906-001
Before removing the fingerprint reader board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Hard drive (see
b. Optical drive (see
c. Keyboard (see
d. Top cover (see
Battery on page 47), and then remove the following components:
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
Top cover on page 65)
Remove the fingerprint reader board:
1.
Turn the top cover upside down, with the front toward you.
2. Release the fingerprint reader board cable from the opening (1) in the top cover.
70 Chapter 4 Removal and replacement procedures
3.
Detach the fingerprint reader board cable (2) from the top cover. (The fingerprint reader
board cable is attached to the top cover with double-sided tape.)
4. Remove the Phillips PM2.5×3.5 screw (1) that secures the fingerprint reader board and bracket to
the top cover.
5.
Lift the front edge of the fingerprint reader board bracket (2) until it rests at an angle, and then
remove the bracket (3) by sliding it up and forward at an angle.
6. Remove the fingerprint reader board (4).
Reverse this procedure to install the fingerprint reader board.
Component replacement procedures
71
TouchPad button board
Description Spare part number
TouchPad button board (includes TouchPad button board cable and TouchPad cable) 686919-001
Before removing the TouchPad button board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 47), and then remove the following components:
a. Hard drive (see
b. Optical drive (see
c. Keyboard (see
d. Top cover (see
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
Top cover on page 65)
Remove the TouchPad button board:
1. Turn the top cover upside down, with the front toward you.
2. Release the ZIF connector to which the TouchPad board cable is attached, and then disconnect the
TouchPad board cable (1) from the TouchPad board.
3. Remove the Phillips PM2.5×3.5 screw (2) that secures the TouchPad button board to the
top cover.
72 Chapter 4 Removal and replacement procedures
4.
Remove the TouchPad button board (3).
Reverse this procedure to install the TouchPad button board.
Fan
Description Spare part number
Fan (includes cable) 686901-001
NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side
and rear panel of the computer.
The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is
designed to turn on automatically when high temperature conditions exist. These conditions are affected
by high external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4. Remove the battery (see
a. Hard drive (see
Hard drive on page 48)
b. Optical drive (see
Battery on page 47), and then remove the following components:
Optical drive on page 52)
Component replacement procedures
73
c.
Keyboard (see
Keyboard on page 56)
d. Top cover (see
Top cover on page 65)
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the two Phillips PM2.5×5.0 screws (2) that secure the fan to the base enclosure.
3. Remove the fan (3).
Reverse this procedure to install the fan.
74 Chapter 4 Removal and replacement procedures
System board
NOTE: The system board spare part kit includes replacement thermal material.
Description Spare part number
For use only on computer models equipped with an AMD processor, a graphics subsystem with
discrete memory, and the Windows 8 Professional operating system
For use only on computer models equipped with an AMD processor, a graphics subsystem with
discrete memory, and the Windows 8 Standard operating system
For use only on computer models equipped with an Intel processor, a 7670M graphics subsystem
with 2048-MB discrete memory, and the Windows 8 Professional operating system
For use only on computer models equipped with an Intel processor, a 7670M graphics subsystem
with 2048-MB discrete memory, and the Windows 8 Standard operating system
For use only on computer models equipped with an Intel processor, a 7670M graphics subsystem
with 1024-MB discrete memory, and the Windows 8 Professional operating system
For use only on computer models equipped with an Intel processor, a 7670M graphics subsystem
with 1024-MB discrete memory, and the Windows 8 Standard operating system
For use only on computer models equipped with an Intel processor, a graphics subsystem with
UMA memory, and the Windows 8 Professional operating system
For use only on computer models equipped with an Intel processor, a graphics subsystem with
UMA memory, and the Windows 8 Standard operating system
702177-601
725064-501 and
702177-501
698399-601
698399-501
698397-601
698397-501
698395-601
698395-501
Before removing the system board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a.
Hard drive (see
b. Optical drive (see
c. Keyboard (see
d. WLAN module (see
e. Solid-state drive (see
f. Top cover (see
g. Fan (see
Fan on page 73)
Battery on page 47), and then remove the following components:
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
WLAN module on page 61)
Solid-state drive on page 64)
Top cover on page 65)
Component replacement procedures
75
NOTE: When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
●
Memory module (see
●
Heat sink (see
●
Processor (see
Heat sink on page 78)
Memory module on page 55)
Processor on page 81)
Remove the system board:
1. Close the computer.
2. Turn the computer upside down, with the front toward you.
3.
Disconnect the power connector cable (1) and the RTC battery (2) cable from the system board.
76 Chapter 4 Removal and replacement procedures
4.
Remove the two Phillips PM2.0×3.0 screws that secure the USB board to the system board.
5. Turn the computer right side up, with the front toward you.
6. Open the computer.
7. Disconnect the following cables from the system board:
(1) Display panel cable
(2) Left speaker cable
(3) Optical drive connector board ZIF cable
8. Remove the two Phillips PM2.5×3.5 screws (1) that secure the system board to the
base enclosure.
Component replacement procedures
77
9.
Lift the right side of the system board (2) until it rests at an angle.
10.
Remove the system board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Description Spare part number
For use only on computer models equipped with an AMD processor and a graphics subsystem
with discrete memory
For use only on computer models equipped with an AMD processor and a graphics subsystem
with UMA memory
For use only on computer models equipped with an Intel processor and a graphics subsystem with
discrete memory
For use only on computer models equipped with an Intel processor and a graphics subsystem with
UMA memory
Before removing the heat sink, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
687231-001
687230-001
686905-001
686904-001
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
78 Chapter 4 Removal and replacement procedures
3.
Disconnect all external devices from the computer.
4. Remove the battery (see
a.
Hard drive (see
b. Optical drive (see
c. Keyboard (see
d. Top cover (see
e. Fan (see
Fan on page 73)
f. System board (see
Battery on page 47), and then remove the following components:
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
Top cover on page 65)
System board on page 75)
Remove the heat sink:
1.
Turn the system board upside down, with the front toward you.
NOTE: Step 2 applies to computer models equipped with a graphics subsystem with discrete
memory. See step 3 for heat sink removal information for computer models equipped with a
graphics subsystem with UMA memory.
2. Following the 1, 2, 3, 4, 5, 6, 7 sequence stamped into the heat sink, loosen the seven captive
Philllips screws (1) and (2) that secure the heat sink to the system board, and then remove the
heat sink (3).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
NOTE: The following illustration shows the heat sink removal process for a computer model
equipped with an AMD processor. The process for removing the heat sink on a computer model
equipped with an Intel processor is identical.
Component replacement procedures
79
3.
Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips
screws (1) that secure the heat sink to the system board, and then remove the heat sink (2).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and
the system board components, it may be necessary to move the heat sink from side to side to
detach it.
NOTE: The following illustration shows the heat sink removal process for a computer model
equipped with an AMD processor. The process for removing the heat sink on a computer model
equipped with an Intel processor is identical.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and
the system board components each time the heat sink is removed. Replacement thermal material is
included with the heat sink, processor, and system board spare part kits.
The following illustration shows the replacement thermal material locations on a computer model
equipped with a graphics subsystem with discrete memory.
●
Thermal paste is used on the processor (1) and the heat sink section (2) that services it
●
Thermal paste is used on the graphics subsystem chip (3) and the heat sink section (4) that
services it
80 Chapter 4 Removal and replacement procedures
Reverse this procedure to install the heat sink.
Processor
NOTE: The processor spare part kit includes replacement thermal material.
The following illustration shows the replacement thermal material locations on a computer model
equipped with a graphics subsystem with discrete memory. Thermal paste is used on the processor
(1) and the heat sink section (2) that services it.
Description Spare part number
AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2
cache, DDR3, quad core, 35 W)
AMD A10-4600M 2.30-GHz processor (turbo up to 3.20-GHz; 1600-MHz FSB, 4.0-MB L2
cache, DDR3, quad core, 35 W)
AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache,
DDR3, quad core, 35 W)
AMD A8-4500M 1.90-GHz processor (turbo up to 2.80-GHz; 1600-MHz FSB, 4.0-MB L2 cache,
DDR3, quad core, 35 W)
AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache,
DDR3, dual core, 35 W)
AMD A6-4400M 2.70-GHz processor (turbo up to 3.20-GHz; 1600-MHz FSB, 1.0-MB L2 cache,
DDR3, dual core, 35 W)
AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-MB L2 cache,
DDR3, dual core, 35 W)
AMD A4-4300M 2.50-GHz processor (1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core,
35 W)
Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB,
6.0-MB L3 cache, 35 W)
713548-001
683046-001
713551-001
683048-001
713550-001
683047-001
713549-001
685990-001
701658-001
Intel Quad Core i7-3612QM 2.10-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB,
6.0-MB L3 cache, 35 W)
Intel Quad Core i7-3520M 2.90-GHz processor (SC turbo up to 3.60-GHz, 1600-MHz FSB, 4.0MB L3 cache, 35 W)
Component replacement procedures
680647-001
681954-001
81
Description Spare part number
Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W)
Intel Dual Core i5-3210M 2.50-GHz processor (SC turbo up to 3.10-GHz, 1600-MHz FSB, 3.0MB L3 cache, 35 W)
Intel Dual Core i3-3130M 2.60-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 713163-001
Intel Dual Core i3-3120M 2.50-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 700627-001
Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 682417-001
Intel Dual Core i3-2370M 2.40-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 677152-001
Intel Core i3-2350M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W) 653340-001
711903-001
680645-001
Before removing the processor, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
Battery on page 47), and then remove the following components:
a. Hard drive (see
b. Optical drive (see
c. Keyboard (see
d. Top cover (see
e. Fan (see
Fan on page 73)
f. System board (see
g. Heat sink (see
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
Top cover on page 65)
System board on page 75)
Heat sink on page 78)
Remove the processor:
1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn
counterclockwise, until you hear a click.
82 Chapter 4 Removal and replacement procedures
2.
Lift the processor (2) straight up, and remove it.
NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed
on the processor socket when you install the processor.
Reverse this procedure to install the processor.
Optical drive connector board
Description Spare part number
Optical drive connector board (includes cable) 686899-001
Before removing the optical drive connector board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
a. Hard drive (see
b. Optical drive (see
c. Keyboard (see
Battery on page 47), and then remove the following components:
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
d. Top cover (see
Top cover on page 65)
Component replacement procedures
83
Remove the optical drive connector board:
1. Release the ZIF connector to which the optical drive connector board cable is attached, and then
disconnect the optical drive connector board cable (1) from the system board.
2. Remove the two Phillips PM2.5×3.5 screws (2) that secure the optical drive connector board to
the base enclosure.
3. Remove the optical drive connector board (3) from the base enclosure.
Reverse this procedure to install the optical drive connector board.
Speakers
Description Spare part number
Speakers (include cables and 4 rubber isolators) 686925-001
Before removing the speakers, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
computer on, and then shut it down through the operating system.
Battery on page 47), and then remove the following components:
a. Hard drive (see
b.
Optical drive (see
c. Keyboard (see
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
84 Chapter 4 Removal and replacement procedures
d.
Top cover (see
Top cover on page 65)
e. Fan (see
Fan on page 73)
Remove the speakers:
1. Remove the three Phillips PM2.0×2.0 broad head screws (1) that secure the speakers to the
base enclosure.
2. Remove the speakers (2) from the base enclosure.
NOTE: The speakers includes four rubber isolators (3). These isolators are crucial to the
performance of the speakers.
Reverse this procedure to install the speakers.
Component replacement procedures
85
USB board
Description Spare part number
USB board 686918-001
Before removing the USB board, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 47), and then remove the following components:
a. Hard drive (see
b. Optical drive (see
c. Keyboard (see
d. Top cover (see
e. Speakers (see
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
Top cover on page 65)
Speakers on page 84)
Remove the USB board:
1. Disconnect the subwoofer cable (1) from the USB board.
2.
Remove the Phillips PM2.5×3.5 screw (2) that secures the USB board to the base enclosure.
3.
Remove the USB board (3) from the base enclosure.
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Reverse this procedure to install the USB board.
Subwoofer
Description Spare part number
Subwoofer (includes cables and 2 rubber isolators) 686926-001
Before removing the subwoofer, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Hard drive (see
b. Optical drive (see
c. Keyboard (see
d. Top cover (see
e. Speakers (see
f. USB board (see
Battery on page 47), and then remove the following components:
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
Top cover on page 65)
Speakers on page 84)
USB board on page 86)
Remove the subwoofer:
1. Remove the two Phillips PM2.0×2.0 broad head screws (1) that secure the subwoofer to the
base enclosure.
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2.
Remove the subwoofer (2) from the base enclosure.
NOTE: The subwoofer includes two rubber isolators (3). These isolators are crucial to the
performance of the subwoofer.
Reverse this procedure to install the subwoofer.
Power connector cable
Description Spare part number
Power connector cable (includes bracket) 686900-001
Before removing the power connector cable, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see
a. Hard drive (see
b. Optical drive (see
c.
Keyboard (see
Keyboard on page 56)
Battery on page 47), and then remove the following components:
Hard drive on page 48)
Optical drive on page 52)
d. Top cover (see
Top cover on page 65)
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e.
Speakers (see
Speakers on page 84)
f. USB board (see
USB board on page 86)
Remove the power connector cable:
1. Release the power connector cable (1) from the clips and routing channel built into the
base enclosure.
2. Remove the two Phillips PM2.5×5.0 screws (2) that secure the power connector and power
connector bracket to the base enclosure.
3. Remove the power connector bracket (3).
4. Release the power connector (4) from the clip built into the base enclosure.
5. Remove the power connector cable.
Reverse this procedure to install the power connector cable.
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Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4.
Remove the battery (see
Battery on page 47), and then remove the following components:
a. Hard drive (see
b. Optical drive (see
c. Keyboard (see
d. Top cover (see
Remove the display assembly:
1. Close the computer.
2. Turn the computer upside down, with the front toward you.
3. Release the wireless antenna cables (1) from the clips (2) and routing channel built into the
base enclosure.
Hard drive on page 48)
Optical drive on page 52)
Keyboard on page 56)
Top cover on page 65)
4. Turn the computer right side up, with the front toward you.
5. Open the computer.
6. Release the display panel cable from the clips (1) and routing channel built into the
base enclosure.
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7.
Disconnect the display panel cable (2) from the system board.
8.
Release the wireless antenna cables from the clips (3) and routing channel built into the
base enclosure.
CAUTION: Support the display assembly when removing the following screws. Failure to
support the display assembly can result in damage to the display assembly and other computer
components.
9. Remove the four Phillips PM2.5×5.0 screws (1) that secure the display assembly to the
base enclosure.
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10.
Remove the display assembly (2).
11. If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the
top edge (3) of the display bezel until the bezel disengages from the display enclosure.
b. Remove the display bezel (4).
The display bezel is available using spare part numbers 686897-001 (for use only on
computer models equipped with an AMD processor) and 698405-001 (for use only on
computer models equipped with an Intel processor).
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